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for Dale, TX
Linda - Dale, TX
Great service! Thanks
Margaret - Dale, TX
Anna - Dale, TX
have not used dryer yet because i was told not to use it until the vent is fixed so i do not know if dryer works properly or not. I have to get venting parts and fix that myself, so therefore cannot give a good rating.
Johnnie - Dale, TX
Virginia - Dale, TX
Customer service was awesome on the phone and they set up appt quickly. Technician changed the part that he thought was wrong with the washer. When I tried to wash that evening the washer still didnt spin. So they will have to come out again.
Would use again
Jack - Dale, TX
Great service with 2nd repairman
Stephanie - Dale, TX
We had warranty work for a Maytag dishwasher. The first service man (Tom) refused to work stating that we had to have the dishwasher removed first before he would work on it. We had to go back and forth but finally got a new service man (Diago) who not only removed it but fixed it with no problems. He was wonderful and very professional. The first man was rude, causing us to be without our dishwasher for almost 3 weeks. The following ratings are an average of the 2
Chris - Dale, TX
Technician was extremely helpful and took the time to thoroughly explain everything.
Kelly - Dale, TX
Kelly - Dale, TX
Joseph went the extra mile by staying well past quitting time to service my washer. He was very polite and apologetic for having to come by so late.
Went the extra mile!
Kelly - Dale, TX
Joseph was very polite and apologetic for running late yet still serviced my washer well after hours.
Mrs Leti Gonzales - Dale, TX
Learned alot about Whirlpool.
FREEZER WHIRLPOOL WZF34X20DW01 "Arrived onsite for the freezer not cooling. Upon inspection found that the evaporator was frozen solid causing the issue. There was a defrost issue. The evaporator fan motor was not circulating the air properly and the defrost thermistor ohmed out bad. Defrost heater checked out good and the in-line fuse checked out good. Used steamer and removed ice build up and replaced defrost thermistor , Evaporator fan and all functions tested good frost pattern is good. Complete"
FREEZER WHIRLPOOL WZF34X20DW01 "Arrived on site to inspect freezer for not cooling correctly, upon inspection found the unit at about 20 degrees, called Techline and spoke with Rich. Techline instructed to replace compressor. Ordering part. Office to reschedule ; ordrng 1 TJ90SF8404 (ACCESS) and 1 W10709968 (DRIER ) and 1 W11189855 (COMPRESSOR )"
RANGE MAYTAG MER6770AAW
FREEZER WHIRLPOOL WZF34X20DW01 "Arrived on site to inspect freezer for temp issues, upon inspection found the compressor running and a good frost pattern, replaced control and sensor to fix temp issues, all functions returned and compressor kicked on hard to cool. Complete"
WASHER ROPER RTW4516FW2 "Arrived on site to inspect washer for not spinning, upon inspection found the main control board had shorted causing the drain to always be on. Replaced control and tested. All functions returned. Complete"
DRYER MAYTAG MED7230HW1 Arrived onsite for the dryer not heating properly. Ran diagnostics and found no error or issues with the dryer. Checked temperatures and they are good. Air flow is good as well. Advised customer on care and use . Complete
RANGE WHIRLPOOL WFE320M0JS0 "Arrived on site to replace control board from previous tech. Verified control board was needed to fix issue. Replaced control, tested unit to 350, unit tested good. Both bake and broil elements working as designed. Job complete."
RANGE WHIRLPOOL WFE320M0JS0 Arrived on site to replace controls board from previous diagnosis. Verified control board is needed to fix issue. Office to reschedule.; ordrng 1 W11432568 (CONTROL BOARD)
MICROWAVE WHIRLPOOL WMC50522HB1 Arrived on site to replace microwave. Replaced microwave.
OVEN MAYTAG CWG3100AAE "Arrived on site to test unit for gas smell. Tested unit and found igniter was bent away from burner tube causing gas to build up before actually igniting. Replaced igniter, tested unit, unit works good. No leaks at time of service. Job complete."
RANGE WHIRLPOOL WFE505W0JZ0
WASHER WHIRLPOOL MVWB765FW3 Arrived onsite for the washer not filling with water. Ran diagnostics and found that the water valve is no good. Replaced the valve and washer tested good and water is going into the washer and no leaks detected complete
DRYER MAYTAG MED3500FW0 "Arrived on site to inspect dryer for scratching sounds. Upon inspection found the bracket and drum rollers worn, replaced all rollers and bracket.Complete"
DRYER MAYTAG MEDB765FW0 "Arrived on site to inspect dryer, upon inspection found no power to front console, 240 V at outlet, no lights on control board, replaced control board and all functions returned. Complete"
WASHER WHIRLPOOL WTW7000DW4 "Arrived on site to test unit for not filling with water. Found bad inlet valve. Water was just dripping straight from cold water valve but would not engage manually or automatically. Replaced valve, tested unit, unit works good. No leaks detected. Job complete."
RANGE WHIRLPOOL WFE320M0JS0 "Arrived onsite for range error code. Upon arrival found F2E1 error code ( shorted keypad). Tested unit, pressed cancel button and it cleared error. Tested cooktop and oven, both are functioning properly. Could not duplicate issue. Customer stated that when error appears the cooktop is functioning but the oven will not. Checked connections and all were good. Talked to customer and discovered this would happen when she was boiling water. This range is not accompanied with an vent hood or ventilation of any kind. Cabinets are directly above. She boils water on the back burner and steam accumulates on the control panel. Recommended that customer utilizes some kind of ventilation or uses the front burner. If problem persist recommend replacing control."
REFRIGERATOR WHIRLPOOL WRT108FZDB02 Arrived on job for complaints of not cooling. Found no frost pattern on evaporator except small corner took picture.
WASHER MAYTAG MVWC565FW1 Arrived on job for complaints of not spinning. Ran diagnostics and found code for long fill. Ran diagnostics cycle all functions working properly replaced control and ran calibration. No leaks detected at time of service.
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 "Arrived on site to inspect fridge for leaking out of icemaker, upon inspection found water filled Icemaker tray and was leaking always, replaced valve and retested. No problems found. Job complete"
DISHWASHER WHIRLPOOL WDF330PAHW2 "Arrived on site to inspect dishwasher for not washing dishes, upon inspection found the pump was not operating, replaced and retested. No leaks found. Complete"
RANGE THERMADOR PRD606RESG/03 Arrived onsite to replace part ordered by previous tech. Replaced display module. Tested unit. Unit test good. No issues at this time. Job complete
WASHER WHIRLPOOL WTW4955HW1 "Arrived on site to inspect washer for not advancing cycles, upon inspection found the valve completely clogged. Ordering valve and returning with control. Office to reschedule ; ordrng 1 W11210459 (VALVE)"
DRYER WHIRLPOOL WED4815EW1 "Arrived on site to install drum and replace wheels, replaced all parts and drum, no sounds during operations, all functions returned. Complete"
WASHER WHIRLPOOL MVWC465HW1 "Arrived on site to inspect washer for not spinnning, upon inspection found a lid lock error code. changed out latch and retested all cycles. No problems found. Complete"
DRYER WHIRLPOOL WED4815EW1 "Arrived onsite for the dryer making a noise while running. During testing found that the drum is out of round causing the issue. Ordering drum and roller shafts. Repair kit may need to be used on next visit. Office to reschedule.; ordrng 1 W10899578 (drum) and 1 WPW10359269 (shaft) and 1 WPW10359270 (roller shaft,support)"