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for Dale, TX
Great service! Thanks
Margaret - Dale, TX
Anna - Dale, TX
have not used dryer yet because i was told not to use it until the vent is fixed so i do not know if dryer works properly or not. I have to get venting parts and fix that myself, so therefore cannot give a good rating.
Johnnie - Dale, TX
Virginia - Dale, TX
Customer service was awesome on the phone and they set up appt quickly. Technician changed the part that he thought was wrong with the washer. When I tried to wash that evening the washer still didnt spin. So they will have to come out again.
Would use again
Jack - Dale, TX
Great service with 2nd repairman
Stephanie - Dale, TX
We had warranty work for a Maytag dishwasher. The first service man (Tom) refused to work stating that we had to have the dishwasher removed first before he would work on it. We had to go back and forth but finally got a new service man (Diago) who not only removed it but fixed it with no problems. He was wonderful and very professional. The first man was rude, causing us to be without our dishwasher for almost 3 weeks. The following ratings are an average of the 2
Chris - Dale, TX
Technician was extremely helpful and took the time to thoroughly explain everything.
Kelly - Dale, TX
Kelly - Dale, TX
Joseph went the extra mile by staying well past quitting time to service my washer. He was very polite and apologetic for having to come by so late.
Went the extra mile!
Kelly - Dale, TX
Joseph was very polite and apologetic for running late yet still serviced my washer well after hours.
Mrs Leti Gonzales - Dale, TX
Learned alot about Whirlpool.
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 "Arrived on site to inspect fridge for leaking out of icemaker, upon inspection found water filled Icemaker tray and was leaking always, replaced valve and retested. No problems found. Job complete"
DISHWASHER WHIRLPOOL WDF330PAHW2 "Arrived on site to inspect dishwasher for not washing dishes, upon inspection found the pump was not operating, replaced and retested. No leaks found. Complete"
RANGE THERMADOR PRD606RESG/03 Arrived onsite to replace part ordered by previous tech. Replaced display module. Tested unit. Unit test good. No issues at this time. Job complete
WASHER WHIRLPOOL WTW4955HW1 "Arrived on site to inspect washer for not advancing cycles, upon inspection found the valve completely clogged. Ordering valve and returning with control. Office to reschedule ; ordrng 1 W11210459 (VALVE)"
DRYER WHIRLPOOL WED4815EW1 "Arrived on site to install drum and replace wheels, replaced all parts and drum, no sounds during operations, all functions returned. Complete"
WASHER WHIRLPOOL MVWC465HW1 "Arrived on site to inspect washer for not spinnning, upon inspection found a lid lock error code. changed out latch and retested all cycles. No problems found. Complete"
DRYER WHIRLPOOL WED4815EW1 "Arrived onsite for the dryer making a noise while running. During testing found that the drum is out of round causing the issue. Ordering drum and roller shafts. Repair kit may need to be used on next visit. Office to reschedule.; ordrng 1 W10899578 (drum) and 1 WPW10359269 (shaft) and 1 WPW10359270 (roller shaft,support)"
REFRIGERATOR LG LFX31945ST/07 "Arrived on site to inspect fridge for not dispensing water and broken housing, replaced housing and cap assembly, found spring holders warped and not sitting correctly for flap to close but did not pose a functional issue, all functions are returned of dispenser. Job complete"
DRYER WHIRLPOOL WED4815EW1 "Arrived on site to inspect dryer for squeaking, replaced motor due to screeching sounds. Tested unit after replacing motor, no sounds heard other then normal dryer noise, found low airflow, dryer vent was instructed to be cleaned for better drying times, tested all functions and showed customer. Complete"
REFRIGERATOR LG LFX31945ST/07 Arrived onsite for unit having ice dispenser door broken and water dispenser button is also broken. Ordered parts. Needs parts authorization. Rescheduled with customer. ; ordrng 1 ACQ85430212 (DISPENSER HOUSING )
RANGE GE JS645SL3SS Arrived on site to replace board. Replaced board test u it and unit still not working. Found error code to be cooling fan problem. Found cooling fan stuck with fan wire. Removed the wire from fan test unit and unit test good job complete
WASHER WHIRLPOOL WTW4816FW2 Arrived on job for noise complaints. Found the gearcase cause of noise will also need agitator and bolt. ; ordrng 1 W10772621 (screw) and 1 WP3951744 (agitator)
REFRIGERATOR WHIRLPOOL WRT314TFDB00 Arrived on job for complaints of not cooling properly. Found evaporator frost pattern too small. Evaporator fan working. Compressor running. Needs SS tech. ; ordrng 1 TJ90SF8404 (TUBE) and 1 W10836706 (evaporator) and 1 WPW10143759 (dryer) and 1 WPW10507886 (compressor)
REFRIGERATOR WHIRLPOOL WRT314TFDB Arrived onsite for unit not cooling. Tested unit. Found that thermostat was not working for the bottom refrigerator portion and the timer was not working. Replaced both parts. Plugged in unit. Gave customer instruct to give unit 4 to 6 hrs to see if refrigerator is cooling. No issues at this time. Job complete. Customer has LBH
RANGE THERMADOR PRD606RESG/03 "Arrived on site to test unit for damaged grill plate. Found damage do,ate replaced plate and found left botto. Warming drawer not turning off. Will need new touchpad for warmer drawer and new element office to research parts ; ordrng 1 RESEARCH (RESEARCH )"
WASHER WHIRLPOOL WTW5000DW3 Arrived onsite for the washer not working properly. Installed new control that was ordered. Issue was not resolved. Ran diagnostics and found that the splutch assembly was installed backwards not allowing the washer to go into the spin cycle. Re installed splutch assembly correctly and replaced the actuator and washer tested good. No leaks present. Complete
DRYER WHIRLPOOL WED49STBW1 Arrived onsite to replace parts. Replaced parts. Tested unit. Unit test good. No issues at this time. Job complete
DRYER WHIRLPOOL WED49STBW1 Arrived on for unit not powering on. Tested unit. Found that the terminal block and power cord had melted. Ordered parts. Rescheduled with customer.; ordrng 1 279318 (terminal) and 1 279393 (screw) and 1 PT600L (cord-power) and 1 REQUEST2HR (2HR ) and 1 WP3397659 (block-term)
WASHER WHIRLPOOL WTW5000DW3 arrived onsite for clothes still coming out super wet. Ran diagnostics mode. Found error code F7E1. called Techline. Suggested that control board needs replacement. Got Sr#772737378. Customer would like afternoon appointment. Rescheduled with customer. Ordered part.; ordrng 1 W11417466 (CONTROL BOARD )
REFRIGERATOR WHIRLPOOL WRT314TFDB00 Arrived onsite for replace parts. Replaced parts. Plugged unit back in. Tested unit. Unit test good. Instructed customer to gave it some time to cool without opening the door. Job complete
WASHER MAYTAG MVWB835DC3 Arrived onsite for unit making a loud noise. Tested unit. Found that suspension was worn out. Replaced suspension. Tested unit. Unit test good. No leaks at this time. Job complete
REFRIGERATOR WHIRLPOOL WRT314TFDB00 Arrived onsite for unit frosting over in freezer. Called Techline. Suggested replacement of fan with a 6 blade fan. Sealant for the cabinet. Possibly drain hose frozen over. Got SR#7727211386. Ordered parts. Rescheduled with customer. ; ordrng 1 W10841140 (SILICON SEALER) and 1 WP2163777 (blade-fan)
REFRIGERATOR GE GFE26GGHGBB "Arrived onsite for filter not fitting into slot. Tested unit. Found that filter base got stuck. Freed up filter base. Put in new filter. Tested unit, unit test good. No leaks at this time. Job complete"
DRYER WHIRLPOOL MEDC215EW1 Arrived onsite for unit not heating. Tested unit. Found that thermal cutoff was no good. Replaced part. Tested unit. Unit test good. No issues at this time. Job complete.
DRYER MAYTAG MEDX655DW1 Arrived onsite for door to unit not closing correctly. Tested unit. Found that door was a little miss aligned. Re aligned door. Tested unit. Unit test good. Also gave customer instruct on door to unit. No issues at this time. Job complete