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for Dale, TX
Virginia - Dale, TX
Customer service was awesome on the phone and they set up appt quickly. Technician changed the part that he thought was wrong with the washer. When I tried to wash that evening the washer still didnt spin. So they will have to come out again.
Would use again
Jack - Dale, TX
Great service with 2nd repairman
Stephanie - Dale, TX
We had warranty work for a Maytag dishwasher. The first service man (Tom) refused to work stating that we had to have the dishwasher removed first before he would work on it. We had to go back and forth but finally got a new service man (Diago) who not only removed it but fixed it with no problems. He was wonderful and very professional. The first man was rude, causing us to be without our dishwasher for almost 3 weeks. The following ratings are an average of the 2
Chris - Dale, TX
Technician was extremely helpful and took the time to thoroughly explain everything.
Kelly - Dale, TX
Kelly - Dale, TX
Joseph went the extra mile by staying well past quitting time to service my washer. He was very polite and apologetic for having to come by so late.
Went the extra mile!
Kelly - Dale, TX
Joseph was very polite and apologetic for running late yet still serviced my washer well after hours.
Mrs Leti Gonzales - Dale, TX
Learned alot about Whirlpool.
WASHER GE GTW680BSJ4WS "Arrived onsite for the washer not agitating. During replacement of the parts previously ordered. We could not continue with repair due to cement buildup on the bottom of the spin basket. Could not get spin basket nut off because it was seized with cement buildup. Pictures of cement is included, Nut was rounding off. Will need to order spin basket and tub assembly to complete job.
WASHER GE GTW680BSJ4WS "Arrived on site for “not spinning or agitating” complaint. Inspected unit and found 16 and 18 error codes. Checked hoses and pumps for blockages and found none. Found oil on belt housing and on belt. Will need to remove and replace drain pump, gearcase, shifter, splutch and drivebelt. All ordered parts are of an unknown part number and office will need to set return schedule.; ordrng 1 UNKNOWNPART (SPLUTCH) and 1 UNKNOWNPART (BASKET NUT) and 1 UNKNOWNPART (WASHPLATE BOLT) and 1 UNKNOWNPART (DRAIN PUMP) and 1 UNKNOWNPART (DRIVE BELT)"
WASHER WHIRLPOOL WFW3090JW0 "Arrived on job for Control board replacement, upon inspection we found that to unstack the dryer we had to remove the door trim to get to the back of the dryer. Unable to get to machine, trim must be removed to get the machine out. Contacted office spoke with CW; saved tckt"
WASHER WHIRLPOOL WFW3090JW0 Arrived on job for complaints of not starting. Ran diagnostics and got code for door latch. Replaced latch and test. Door lock and unlock but not starting spin cycle. Will need to replace control. Need two man ; ordrng 1 CNOTE (2 MAN)
REFRIGERATOR WHIRLPOOL WRT311FZDB00 Arrived on job for complaints of not cooling in refrigerator section. Found fan working but channel block with ice. Removed ice now air flow normal. No leaks detected at time of service.
WASHER GE GTW680BSJ4WS Arrived on job for complaints of no spin. Customer said it will work one maybe two loads. Replaced lock and sensor previous technician recommended and test. Tested 3 times on drain and spin cycle. No leaks detected at time of service.
WASHER GE GTW680BSJ4WS "Arrived on site for “will not drain or spin” complaint. Per previous diagnosis, removed and replaced control. Programmed board to proper setting (3) and tested unit. Unit is performing as designed. No leaks detected, at time of service."
WASHER AMANA NTW4516FW2 "Arrived on site and inspected washer and found there is no hot water source. Washer is set on cool which is the middle temperature. Explained to customer that tap cold can only be used when there is no hot water source. Washer is operating as intended, no water leaks from connections at time of service, job complete"
RANGE WHIRLPOOL WFC150M0EB1
OVEN WHIRLPOOL WEG730H0DS0 Arrived on site to replaced board. Replaced board test unit and unit test good job complete
OVEN WHIRLPOOL WEG730H0DS0 Arrived on site to replace sensor and found bad control board. Ordering board W11050551 office to reschedule. ; 1 W11050551 (CONTROL BOARD )
DRYER WHIRLPOOL WED4850HW0 "Arrived on site and replaced start switch diagnosed by previous technician, customer requested that we inspect lint trap because an item has fallen down and is causing it to rattle against fan blade. Customer has a pile of pencils, craft materials, and random things sitting directly in front of lint trap. Explain to them edit is very likely one of these items he would fall into the dryer. Explained that this would not be covered under warranty it is not a fault of the machine
WASHER MAYTAG MVWX655DW1 "Arrived on site for “unit locking, unlocking and clicking behind control panel intermittently” complaint. Inspected unit and found F7E7 error code. Checked underneath unit and found actuator to be in poor shape from previous leak. Removed and replaced actuator, with truck stock. Cold water inlet partially clogged with some kind of grunge from well water. Cleared valve. No mention of calibration having been performed. Ran calibration. No leaks detected, at time of service. All other connections looked secure and in place.
REFRIGERATOR WHIRLPOOL WRT318FZDB02 "Arrived on site for customer complaint of unit not cooling, found freezer and refrigerator were warm, found compressor and fans running, found sealed system leak, ordering compressor, evaporator, access valves, filter drier. ; ordrng 1 CNOTE (SS TECH) and 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 CNOTE (2 HR JOB) and 1 Tj90sf8404 (ACCESS VALVE ) and 1 W10570565 (evaporator) and 1 W10810988 (compressor) and 1 WPW10143759 (dryer)"
DISHWASHER WHIRLPOOL WDF760SADB2 Arrived on site to replace parts ordered by previous technician. Replaced pump and wire harness and found drain pump not needed. Tested unit and found all is functioning properly at this time. No leaks were found after services were performed.
REFRIGERATOR WHIRLPOOL WRT111SFDM03 "Arrived on site for “no cool in fresh foods” complaint. Inspected unit and found evaporator covered in ice. Removed ice and found drain clogged. Cleared drain. Unit is performing as designed. No leaks detected, at time of service."
DISHWASHER WHIRLPOOL DU1055XTVQ1 "Arrived on site for dish washer starting and then shutting off . Checke and not getting voltage to motor . Found control a couple of capacitors had blown . Replaced control and tested unit . All checks good , no water leaks detected at time of service . Job complete."
DISHWASHER WHIRLPOOL WDF760SADB2 Arrived on site for poor washing . Found weak wash motor and also failing drain pump. While pulling sump out found blue diverter motor wires broken . Will need wire harness as well as drain motor and sump and motor . Please call to set up return after autho; ordrng 1 AUTHO and 1 W11027902 (WIRE HARNES )
DISHWASHER WHIRLPOOL WDF760SADB2 Arrived on job to replace control and dispenser. After replacement of parts test operation. No leaks detected at time of service
RANGE GE JB645RK4SS "Arrived on site for “rear right burner not working” complaint. Inspected unit and found rear right burner covered in roaches. Explained to customer, that roach infestation will need to be addressed before any attempt at a repair can be attempted."
RANGE WHIRLPOOL JB645RK1SS Arrived on site tot test unit for front burner not coming on. Test unit and found burned out switches and elements for front burners. Replaced both switches and both elements test unit and unit test good all burners working correctly job complete.
DISHWASHER WHIRLPOOL WDF760SADB2 "Arrived on site for no power . Found power at junction box on tub and going to control . Also rinse aid door has broken off . Ordering control , dispenser ,autho and UI control to have on hand Incase needed . Nonwater leaks detected at time of service . Please call to set return . ; ordrng 1 AUTHO and 1 W10847890 (housing-ui) and 1 W10854220 (cntrl-elec) and 1 W10861000 (dispenser)"
DRYER MAYTAG MEDX655DW1 "Arrived on site for long dry times .checked heater thermosats, fuses . Blower wheel . All checked good . Did find vent hose tangled and one of the leg wires on block not tightened down completely . Straightened hose and tightened terminal block wires down . No lint build up at time of service . Job complete ."
DRYER MAYTAG MED3500FW1 "Arrived on job to install sound pads to reduce noise on dryer. Installed, noise reduced."
COOKTOP WHIRLPOOL WFE505W0HB0 "Arrived on job for complaints of buzzing noise and element shutting off quick. Found switch shorted, replaced switch. Tested functionality,passed."