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for Crawford, TX
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Mark - Crawford, TX
Representative arrived as scheduled. Was friendly, and instead of assuming what the problem was, called the manufacturer's help desk to confirm. The repairs were made. The technician had the parts on his truck, so we didn't have to wait additional amount of time for the parts to be ordered and installed at a later date. The microwave repairs were completed and we have not had any additional problems since. Thank you.
REFRIGERATOR KITCHENAID KRMF706EBS01 Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced deli drawer and user interface and tested unit. Unit still would not light up the deli drawer UI and turned off all the lights.
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced pump and motor and tested unit. Unit is working as designed. Call complete.
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site for a dishwasher that wont spray either spray arm. Inspected unit and work area. Placed unit and service diagnostics and found an F4 E3 (wash motor not running) and F6 E1 (no/low water) error codes. Cleared error codes and tested unit in an auto test. Found unit would fill but motor would not recirculate water. Did find unit has a drain hose going uphill into a garbage disposal causing water to run back into the unit. Ordering pump and motor and advise customer to adjust their drain hose to avoid backflow back from the garbage disposal.
DISHWASHER WHIRLPOOL MDB9959SKZ0 Arrived on site for a dishwasher that wont spray out of either spray arm. Inspected unit and work area. Attempted to place unit in the service diagnostics and unit would not turn on. Turned off the diagnostics and tested the drain pump. Drain pump initially kicked on signifying that the door latch is running as designed. Ordering both pump and motor and control for full repair. Office will need to contact customer when parts are available due to out of stock and PSP items.; ordrng 1 W11410063 (CONTROL) and 1 W11416363 (PUMP AND MOTOR)
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Arrived on site for a refrigerator thats not making ice. Inspected unit and work area. Customer advised that the unit was dispensing water but not dispensing ice and that the unit was seemingly not getting water to the icemaker. Ran unit through I jump test and unit would not jump three times in a row even with power cycling the unit. Tested voltage at the icemaker and found proper voltage. Unit began to jump itself and found the motor turning all the way around but not turning on the fill valve. Replaced icemaker due to the unit having issues being jumped and not calling for water. Unit still cycled but did not draw in water. I called Techline and spoke to Dustin (no SR#). He had me run a couple checks and we found that one of the pins in the 12 pin connector at the light assembly was loose and not connected into the connector housing. Reconnected connector and ran test on icemaker. Found new ice maker not jumping and just stuck in the heater cycle
OVEN WHIRLPOOL WOC54EC7HS00 "Arrived on site for oven that is vibrating midway through the pre-heat cycle. Inspected unit and work area. Tested unit through multiple components in service diagnostics. Was unable to replicate the sound. Customer advised that this issue happened close to the end of a preheat. Preheated oven to 350°. When unit got to 316°F, the unit started buzzing on the left side. I pulled unit away from the wall a 1/4 of an inch and noise immediately stopped. I pushed the unit in on the left side and the sound came back. Tested the left side several times pulling it in and out to replicate the sound and each time I pushed in on the left side, the noise came back and when I pulled it away half an inch, the sound stopped. This would indicate the issue is not with the unit but the surrounding cabinet. I attempted to adjust the seating inside the cabinet and noticed that the cabinet is a little too small for the unit. The cabinet has a lot of flex to it and is amplifying t
DISHWASHER FRIGIDAIRE fghd2433kb1 Arrived on site for a dishwasher that would not make selections or start a cycle. Inspected unit and work area. Was unable to get unit in service diagnostics. Checked voltage going to the control and found proper voltage was unable to check voltage going to use interface replace control and tested unit. Unit is working as designed. Call complete.
REFRIGERATOR GE GSE25ESHBSS Arrived onsite and found freezer Evap drain clogged with debris. Cleared drain and cleared ice. Also replaced drawer slide that had cracked out of place. All checks good.
DRYER WHIRLPOOL WED6620HW0 Arrived on site to install previously diagnosed parts. Replaced User Interface and tested unit. Unit is working as designed. Call complete.
DRYER WHIRLPOOL WED6620HW0 "Arrived on site for dryer that’s not turning on. Inspected unit and work area. Tested voltage at the wall and terminal block and found proper voltage. Tested voltage going to user interface and found in proper voltage. Replaced control and tested unit. Unit still would not power on. I called Techline and spoke to JK SR# 7727558035. He advised to replace the console due to having proper vo,Tate from the new control. Ordering console assembly and UI harness.; ordrng 1 W11160620 (UI HARNESS) and 1 W11370450 (USER INTERFACE)"
MICROWAVE KITCHENAID KMBP107ESS02 "Arrived on site for microwave that is having a fan issue and lighting issue. Inspected unit and work area. Tested unit and found unit heating, the fan blowing, and lights working. You don’t seem to go into a low speed fan upon start up and would kick in a high-speed after about 15 seconds. I called Techline and spoke to Kurt SR# 7727438113. He advised that the cooling fan only has one speed and believed that the issue was with the fan bearing. He advised to replace the fan and make sure all connections with the lights were sitting properly. Checked connections and found everything in place. Replaced fan and tested unit. Unit is working as designed with no flickering light or fan problems. Call complete."
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced module and found another one dimmer than the rest replaced that module as well and unit is working as designed. Call complete.
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Arrived on site for refrigerator that was having issues lighting in the freezer section. Inspected unit in work area. Open door and found evaporator fan still running. Opened and closed the door several times with no stopping of the evaporator fan. Replaced freezer compartment switch and tested unit. Light still would not come on. Removed freezer compartment module and swapped it with a refrigerator compartment module. The module swapped into the freezer began to light but the module from the refrigerator went out. ; ordrng 1 W11205083 (module)
COOKTOP KITCHENAID KICU509XSS00 Customer advised the front left burner is intermittent when he uses his 6 inch pot and skillet on it.Confirmed the complaint and called Whirlpool tech line and spoke with DaveAnything that’s inside and inch or outside 1/2 inch more will give issues.Use pans where the base is making contact with circle as possible.SR#7726749637Customer informed of the solution to the issue.Job complete.Unit works as designed.
MICROWAVE KITCHENAID KMBP107ESS02 Arrived to inspect microwave issues.Customer started microwave and unit seemed to kick in approximately 5-10 seconds into starting the unit.Confirmed the complaint and removed and replaced the inverter.Reassembled and unit tested as designed without the delay.Job complete
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived on site customer complaint was Handle was just falling off tightened up the handle open and close the door everything was great
WASHER WHIRLPOOL WTW5000DW3 "Arrived onsite for customer complaint of top load washer console damage not allowing knobs to move. Confirmed issue. Removed and replaced console panel. Reassembled and tested. All functions, features work as intended. No other issues found. All water connections were dry at time of service."