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for Copperas Cove, TX
Applance Express more than meet my expectation for service and comunicated directly with American Home Shield
Gayla - Copperas Cove, TX
Appliance Express worked diligently to fix my oven once I returned from a trip. Alvin the Technician arrived on time. Alvin showed me the placement of the part that was required to fix my oven and how it functioned in the working of my oven . Alvin carefully cleaned his work area and was friendly and efficient
Great service very polite
Ronald - Copperas Cove, TX
James - Copperas Cove, TX
Thank goodness he knows job very well. Great person.
Prompt, reassuring, excellent service!!
Joseph - Copperas Cove, TX
Service man Mr Hornsby, was outstandingly excellent in every way, making the service call a very pleasant experience , transforming the frustration of a new purchase that doesn’t function into the satisfaction of a new machine that functions magnificently and promises years of great service. Thank you!!! I highly recommend your service to anyone!!! I especially appreciate the prompt and careful attention which was immediately given to our problem which is extremely reassuring!!!
Jim - Copperas Cove, TX
Exceptional service! Al is a Wonderful asset to your company! Very efficient and knowledgeable in what he was doing. Very friendly courteous!
Outstanding timely service
David Reynolds - Copperas Cove, TX
Prompt, explained what was the problem and how hew was to resolve it.
Great Service, answered all of my concerns.
Rosanne - Copperas Cove, TX
Graet Service Man but Appliance Express Made wrong juggment
Willard - Copperas Cove, TX
Some one in your company made the wrong call on my Stove Top. The stove top has a scratch on the right front burner, the top was suppose to be high tempered glass .
Michael - Copperas Cove, TX
Rosemary - Copperas Cove, TX
knowledgeable & timely , very professional explained his work and the repairs he made
Jessica - Copperas Cove, TX
Very pleased came asap fix everything was a awesome company and the man even said hi to my one hundred year old grandfather
Sarah - Copperas Cove, TX
Jesse - Copperas Cove, TX
Paul - Copperas Cove, TX
Sam - Copperas Cove, TX
Very professional technician! And he was quick too!
Steven - Copperas Cove, TX
Trent - Copperas Cove, TX
Technician was very professional and he was very knowledgeable.
Martin - Copperas Cove, TX
Service man was knowledgeable. But disrespectful
Great, speedy service!
Traci - Copperas Cove, TX
Arthur was professional, kind, and very proficient at his job. He diagnosed and resolved the issue within a half hour to 45 minutes! Very quick and the dishwasher works great now!
Dr Kenneth - Copperas Cove, TX
We are in Houston and have not yet been able to use our repaired oven, we are pleased it has been repaired and reinstalled. We are hoping that it works well when we all arrive for Thanksgiving with our entire family. Thank you Appliance Express!
Katia - Copperas Cove, TX
Ona - Copperas Cove, TX
Ralph - Copperas Cove, TX
Service provider was in and out in less than 30 minutes
Awesome service and very professional
Kristy - Copperas Cove, TX
Awesome service and very professional. I would recommend them wholeheartedly
Tina - Copperas Cove, TX
REFRIGERATOR GE GSH25JFXNBB "Arrived on site and inspected side by side refrigerator not cooling.Accessed the main board and observed a charred mark on the main board.I photographed the unit and also the charred mark.Ordering the main board and will return with all previously ordered parts.Office to schedule return services due to part availability.Needs more work.; ordrng 1 WR55X10942P (BOARD, MAIN CONTROL)"
OVEN GE RK746002AV Arrived on site and inspected 35 year old Hotpoint Single wall oven.Confirmed both bake and broiled elements were fully operational.Issue is with the main control.I photographed the bake element and broil element was also operating Needs more work Ordering research for parts availability ; ordrng 1 Researchforcontrolboard
DRYER WHIRLPOOL WED8900BC0 "Arrived on site and inspected dryer not starting. Confirmed the complaint and found the thermal fuse was defective and causing the malfunction.R&R it , reassembled it and unit tested as designed.Customer still waiting on defective grill to arrive, so office can reschedule for return services.ARO.Needs more work ; O-emld tckt"
DISHWASHER FRIGIDAIRE FFBD2406NS7B Arrived on site for dishwasher not draining water out according to the customer upon arrival. Upon further inspection I found the drain pump is receiving 120 V and there is no blockages within the drain line or PVC that I could find I also found that the drain pump sounded much weaker than it should be even though it was getting the proper power I then replace the drain pump and reassembled and tested the unit and verified there was no leaking before during or after repair and that unit is now fully functioning and fills agitates and drains correctly. Call complete
RANGE GE JS760SL2SS Arrived on site to install previously diagnosed glass top and burners. After installing the two front element burners as well as a new glass top I was able to reassemble and test the unit to verify that it is functioning as designed know the wires were damage underneath and everything appear to be wired correctly before repair unit functioning as designed call complete
DISHWASHER WHIRLPOOL DU1030XTXS2 Arrived on site and inspected dishwasher (whirlpool) leaking issues.Ran diagnostics and found no errors.Noticed the current gasket looks as if the previous owners super glued it instead of replacing it in order to sell the home to current resident.Customer also advised the unit doesnt always complete the cycles.Ordering the main control and door gasket to complete the repair.Needs more work ; ordrng 1 W10906417 (Main control) and 1 W10542314 (Door Gasket)
DRYER WHIRLPOOL LER3624JQ1 Arrived on site and inspected dryer not tumbling. Tested operation and found unit working properly.Job complete.Customer satisfied once again.
WASHER AMANA HL04817099 Arrived on site and inspected front load Amana washer not draining.Confirmed the complaint and found a long bobby-pin obstruction in the coin catch preventing the drain pump from draining.Removed the obstruction and tested the unit and unit tested as designed.Job complete
DRYER WHIRLPOOL WED4950HW "Arrived on site and inspected dryer that remained on for several hours.I removed and replaced the timer, but couldnt test it due to customers 240 volt unlettered on read L1/L2=24L1/N= 2And L2/N=123Customer has a defective outlet and will need an electrician to correct the issue.If CB send Thermal fuse, motor and PTS.Job complete"
WASHER WHIRLPOOL WTW5000DW3 Arrived to inspect washer not completing cycles.Ran diagnostics test mode and found no error codes.Calibrated the unit.Unit is plugged into a GFIC outlet thats flashing red on the left.I ran an extension cord from the unit to a non GFIC outlet and unit tested as designed.Customer just purchased the home and was required by her VA loan to have a GFIC and will replace it with a non GFIC outlet.Customer satisfied.Job completed
DRYER WHIRLPOOL LER3624JQ1 Arrived to inspect dryer not heating.Confirmed the complaint and found the cutoff was defective. R&R it and unit tested as designed.Customer satisfied.Job completed
REFRIGERATOR GE GSE23GGKJCBB Arrived to inspect side by side refrigerator not dispensing water.Confirmed the complaint and found the head and valve were both defective.Removed and replaced both and unit tested as designed to customers satisfaction.Email confirmed Job completed
MICROWAVE GE JVM1540SP1SS "Arrived to inspect microwave popping fuses and tripping the breaker.Confirmed the complaint and replaced the fuse and tested the unit and it popped another fuse.Replaced all 3 switches and fuse and unit continued to pop the fuses.Ordering the control, magnetron, capacitor, diode and noise filter.Unit Ill require above listed parts to repair.Needs more work.AHS claims notified.Office to reschedule the customer for return service due to parts availability and authorization ; ordrng 1 AUTHORIZATION (PARTS) and 1 WB02X11200 (noise filter asm) and 1 WB27X10240 (capacitor hv) and 1 WB27X10597 (h.v. diode) and 1 WB27X11079 (magnetron) and 1 WB56X10825 (asm control panel SILVER & BLACK)"
DRYER MAYTAG MEDC200XW0 Arrived to inspect dryer taking several cycles to dry.Con the complaint and found there is a ventilation system clog.Unit will require a ventilation system tech.Unit works as designed.Job completed
REFRIGERATOR GE GSH25JSXNSS Arrived to inspect water freezing underneath the storage bin in the freezer.There a small amount of ice buildup in the drain pan which customer says would create a leak onto the floor.I used my steamer to melt and clear the ice so the unit would drain properly.Job completed.Customer satisfied
RANGE GE JS760SL2SS "Arrived to inspect GE Range with a cracked cooktopUnit shattered again.Cooktop arrived to parts on this date but wasnt available for the service call.Unit will require the front 2 element, which are contributing to the constant issues.Office to reschedule the customer for return service.Needs more work.Needs authorization.; ordrng 1 AUTHORIZATION (FOR FRONT 2 ELEMENTS ) and 1 WB30T10130 (range 12 haliant ELEMENT FR) and 1 WB30X24111 (range radiant element FL 9)"
DRYER WHIRLPOOL WED9500TW3 Arrived to inspect dryer UI issues.Confirmed the complaint and found the the unit also stopped heating and will require a heating element WP8544771.Ordering the UI and element and will return with the control.Needs more work..; ordrng 1 WP8544771 (element) and 1 WPW10246745 (console)
WASHER WHIRLPOOL WTW5500SQ0 Arrived to inspect washer not spinning clothes dry. Allowed customer to wash a regular load of clothes and unit spun the load as designed.Customers husband advised the load of 13-15 towels is when the unit fails to spin the towels dry.I advised the customer to reduce the amount of towels due to the weight of 13-15 towels.Unit works as designed Job completed
RANGE GE JP3030DJ2BB Arrived on site for a cooktop meeting previously diagnosed front right element burner as well as infinite switch and wire harness assembly. Upon arrival I was able to uninstall and disassemble the parts that were broken side the unit and re-assemble and install all new parts that were previously diagnosed high then reinstall the unit and tested to verify that the front right burner is now fully functional as designed. Call complete
REFRIGERATOR WHIRLPOOL WRS321SDHW05 "Arrived on site to install previously diagnosed sealed system equipment. After removing old compressor and drier I was able to install the new uv drier and compressor. I was able to get a passing push/pull test, and after running the vacuum pump I was able to hold a -30 psi for over ten minutes once vacuuming was done for over 10 minutes. I the. Added the 5.3oz of r134a needed. Finished reassembling unit and verified that refrigerant was pumping throuh evap coil well. Informed customer unit will take 24hrs to cool but is functioning as designed. Call complete"
DRYER LG DLE2101W "Arrived to inspect dryer noises.Confirmed the complaint and found the rollers and idler pulley were causing the unusual noises.Unit now works to customers satisfaction.Job completed"
DISHWASHER FRIGIDAIRE FGIP2468UF0A Arrived to inspect dishwasher not starting. Confirm complaint and turn the unit off at the breaker. Reset the unit and found that there was an obstruction from customers cabinet blocking the closure of the door. Cleared the obstruction and unit started and tested as designed. Job completed
WASHER WHIRLPOOL WTW6120HW0 Arrived to inspect washer noises.Found all noises the newly purchased were the natural sounds of the unit during operation.Unit works as designed.Couldnt get the unit to duplicate the noises customer was hearing.Job completed
WASHER WHIRLPOOL WTW7500GC2 Arrived to install previously ordered part.Removed and replaced the lid.Unit now works properly.Customer satisfied.Job completed
MICROWAVE FRIGIDAIRE FFMV1645TS Arrived to inspect no power.Confirmed the complaint and found the monitor switch was defective causing the main fuse to pop.Replaced the switch and used customers newly purchased fuse to complete the repair.Tested the unit with 2 minute water test and unit passed and heated.Job completed
RANGE KITCHENAID KSEG700ESS3 Arrived to install previously ordered part.Removed and replaced the convection fan.Reassembled and unit tested as designed to customers satisfaction.Job completed
RANGE GE JS760SL2SS Arrived on site for rains I had a broken glass top. Upon arrival I was immediately able to determine that the damage was not related to the customer but rather a thermal issue with the glass itself upon further inspection I
RANGE GE JP3030DJ2BB Arrived on site for cooktop that the customer say to the front right burner was not working properly on. Upon arrival I found that the front right coil burner after disassembly was burnt out at one of the wired connections and it fried the terminal as well as the wire harness. Office will need to reschedule with the new infinite switch burner coil as well as wiring harness after getting American home shield authorization; ordrng 1 UNKNOWN (AHS AUTHO NEEDED) and 1 WB18X24503 (harness wire maintop) and 1 WB18X26945 (harness wire inf rt) and 1 WB30T10136 (element haliant 8 in)
OVEN WHIRLPOOL RF302BXGN0 Arrived on site for rains not allowing baking feature to work properly every single time the customer used it. Upon further inspection I was able to verify that the bake and broil element had for continuity and passed on resistant test as well I didnt verify that the unit was receiving 240 V both to the overall range itself as well as to the bake element when it was turned on I did find the bake element would receive 240 V but if you adjusted the thermostat a certain way it would cut power to the element office we need to reschedule after getting American home shield authorization and once availability of part is known; ordrng 1 CNOTE (NEED AHS AUTHO) and 1 WP3196803 (thrmst-ovn)
WASHER AMANA NTW4516FW3 Arrived on site for washer tripping breaker. Per owner and customer unit trips around the spin cycle. I ran a diagnostics check and found f5e1 indicating issue with lid lock fault. I ran a diagnostics test and found amperage to washer (between rinse & final spin) peaked to 6.23amps at start of spin cycle but quickly dropped back down to 2.3 amps. I also found during lidlock test that main control was not always reading the lid locked although it would lock each time it was activated. Power outlet had a stable 120v. I replaced the main control and ran a few test cycles as well as Manuel test but could not replicate the breaker tripping. The unit no longer showed any errors or power issues after repair but I informed customer that the breaker can become weak over an extended wash cycle and recommended having an electrican replace gfci if needed. Call complete
REFRIGERATOR WHIRLPOOL WRS321SDHW05 "Arrived on site for refrigerator not cooling. Upon arrival customer stated unit had been plugged in and running since installed. I checked frost pattern of evap coil but found only the bottom quarter of coil had ice and pattern never advanced past position during diagnosis. Evap fan, condenser fan motor, as well as compressor were also all running in conjunction together during cool cycle. Amperage to compressor was low during diagnosis (.3-1.19amps) i ran symptoms by SW and was able to determine compressor is falling to pump refrigerant properly through unit. Will neeed to return with a compressor, ui drier, coupler, evap coil, etc in order to complete repair. Office to reschedule once availability of parts is known. ; ordrng 1 W10507884 (compressor) and 1 W10913906 (coupler) and 1 WP2188822 (evaporator) and 1 WPW1014375 (UV DRIER)"
WASHER WHIRLPOOL WTW6120HW0
WASHER WHIRLPOOL WTW7500GC2 Arrived on site for washer that customer stated had a broken lid. Upon arrival I found that the left to the door was intact but the bottom left-hand corner of the door hinge that slides into the lid itself had broken out of the lid causing the back left corner to lift up off the washer when the lid was shut.W11130236; ordrng 1 CNOTE (SPOKE WITH SR ABOUT PART ORDERING )
RANGE KITCHENAID KSEG700ESS3 Arrived on site for range not turning on or working. Upon arrival customer stated that the original complaint a whirlpool gave us is not accurate and that the oven was turning on and heating but they noticed a very loud noise with the convection fan. Upon further inspection the fan I found the bearings inside the motor is starting to go bad causing the band wobble around at certain points during the cycle office will need to reschedule once the availability of the convection fan is known known; ordrng 1 W11414552 (CONVECT FAN)
DRYER WHIRLPOOL WED9750WW0 Arrived on site for dryer turning on but not heating according to the customer. Upon further inspection I found that the unit overall was functioning as designed except for the heating element unit was receiving the 240 V that it was supposed to from the power supply and the main control was sending car done all the thermostats and fuses and all heating hardware except the heating element past continuity in Rome resistance test. Call complete