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for Copperas Cove, TX
Graet Service Man but Appliance Express Made wrong juggment
Willard - Copperas Cove, TX
Some one in your company made the wrong call on my Stove Top. The stove top has a scratch on the right front burner, the top was suppose to be high tempered glass .
Michael - Copperas Cove, TX
Rosemary - Copperas Cove, TX
knowledgeable & timely , very professional explained his work and the repairs he made
Jessica - Copperas Cove, TX
Very pleased came asap fix everything was a awesome company and the man even said hi to my one hundred year old grandfather
Sarah - Copperas Cove, TX
Jesse - Copperas Cove, TX
Paul - Copperas Cove, TX
Sam - Copperas Cove, TX
Very professional technician! And he was quick too!
Steven - Copperas Cove, TX
Trent - Copperas Cove, TX
Technician was very professional and he was very knowledgeable.
Martin - Copperas Cove, TX
Service man was knowledgeable. But disrespectful
Great, speedy service!
Traci - Copperas Cove, TX
Arthur was professional, kind, and very proficient at his job. He diagnosed and resolved the issue within a half hour to 45 minutes! Very quick and the dishwasher works great now!
Dr Kenneth - Copperas Cove, TX
We are in Houston and have not yet been able to use our repaired oven, we are pleased it has been repaired and reinstalled. We are hoping that it works well when we all arrive for Thanksgiving with our entire family. Thank you Appliance Express!
Katia - Copperas Cove, TX
Ona - Copperas Cove, TX
Ralph - Copperas Cove, TX
Service provider was in and out in less than 30 minutes
Awesome service and very professional
Kristy - Copperas Cove, TX
Awesome service and very professional. I would recommend them wholeheartedly
Tina - Copperas Cove, TX
Jack - Copperas Cove, TX
Great service, fast
David - Copperas Cove, TX
I had a company supposed to do this job, but they didn’t make much of an effort to contact me. I called Lowe’s and asked to change the service call, and Appliance Express took care of it, as they did in the past. These people are really great to work with. Very, very professional and prompt at answering calls. If I could have them assigned to my service calls in the future, I will be delighted.
Fast and efficient service
William - Copperas Cove, TX
Arrived when they said and finished quickly. No fuss, no muss
"Essenburg - Copperas Cove, TX
Appliance Express Takes care of Business
David - Copperas Cove, TX
Booked my appointment, they showed up next day and took care of the issue. No problems at all. great people.
Deborah - Copperas Cove, TX
Appliance Express has been out 3 times replaced the compressor and some foam.The appliance still does NOT cool or freezer does NOT work. Another appointment has been set up for tomorrow, March 5 . I have been without a refrigerator since Feb20. Hopefully Arthur can fix it this time.
The tech was very nice, friendly, personable and solved the issue fast.
Natasha - Copperas Cove, TX
My experience was good
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived on site to replace previously ordered parts for refrigerator. Replaced board and found no change with dripping. Reinspected unit and found due to misshaped waterline, line was not fully seated into valve causing airgap. Due to possibly damage valve replaced it. Also removed misshaped portion of lines and re-mounted them. All is working properly at this time and no leaks were found after services were performed."
WASHER WHIRLPOOL WTW5000DW2 "Arrived to inspect washer tripping the breaker.Tested the unit and got NO error codes.Found the customers new build home is equipped with GFCI outlets throughout the home.I photographed the outlets and advised the customer contact an electrician to install non GFCI outlets to the washer, microwave and refrigerator, or the issues will continue to occur.Job complete.See SD pics for conformation."
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived on site for refrigerator that’s leaking from the water dispenser. Inspected unit and work area. I called tech line and spoke to Rick SR :# 727762483. He advised to check the door water connector for any air gaps. If that wasn’t causing the issue, he advised to check polarity at the wall to ensure that voltage wasn’t being sent and diverted towards the water valve. If that wasn’t the case, he advised to just check from the water valve voltage to ensure the valve wasn’t receiving voltage from the control when the water dispenser paddle was pressed. If there was voltage, the issue would leak water because the valve wouldn’t close fully. Finally, if that wasn’t the problem, he advised checking from the valve going to the water dispenser and pulling off the water line connections for find the leak. Tested polarity at the wall and found proper polarity. Removed back water valve cover and tested voltage to the dispenser valve. Found unit getting 23
REFRIGERATOR WHIRLPOOL JFC2070KRS Arrived to install previously ordered parts.Removed and replaced the mullin and thermistor.Reassembled unit began cooling.Job complete
REFRIGERATOR WHIRLPOOL WRS322FDAW04 Arrived to inspect filter housing access door issues.Confirmed the complaint and and reassembled the housing access door.All water lines were dry at the time of service.Job complete
REFRIGERATOR GE GSH25JSXN Arrived to install previously ordered part.Removed and replaced the bucket assembly.Job complete
REFRIGERATOR WHIRLPOOL WRSA88FIHZ00 "Arrived to install previously ordered parts.Removed and replaced the the UI.Also removed the auger motor.Checked for voltage at the blue and grey wires with my multi meter and there was no voltage present.Noticed the flickering on the UI continues when OPTIONS button is pressed. The options button won’t allow me to complete the 3,2,1 press.Removed the kick plate and found the water fill lines that comes from underneath the unit is broken.I photographed the waterlines that were damagedCalled Whirlpool Tech line and spoke DUSTINSR#7727887366
REFRIGERATOR WHIRLPOOL ET8WTKXKB09 Arrived to install previously ordered part.Removed and replaced the defective evaporator motor.Reassembled and unit began to cool as designed.Job complete
REFRIGERATOR WHIRLPOOL JFC2070KRS Arrived to inspect French door refrigerator cooling issues.Found the thermistor and HV control will need to be replaced.Ordering the thermistor kit and rail mullin and will return with the HV control.Needs more work.; ordrng 1 12002355 (THERMISTOR KIT) and 1 WP12722803B (RAIL MULLIN )
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived for the 3rd time to inspect leaking at the dispenser.Added both the pressure valve and tube.Unit wouldn’t dispense, so I called Whirlpool Tech line and spoke with BUTCH.Advised him of my findings and parts installed.System was down, so no notes were added from Techline.
REFRIGERATOR GE DSHS6VGBBCSS Arrived to inspect ice bucket issues.Confirmed the bucket assembly was defective.Called office and spoke with MS. Confirmed the Bucket and auger assembly was approved to install.Removed and replaced the bucket and unit began operating as designed.Job complete
REFRIGERATOR GE GSH25JSXN Arrived to install previously ordered part.Removed and replaced the ice maker.Customer advised the ice container assembly is broken and requested a replacement..; ordrng 1 CNOTE (AUTHORIZATION ) and 1 CNOTE (D2C IF APPROVED ) and 1 WR17X23255 (BUCKET AND AUGER ASSEMBLY )
REFRIGERATOR WHIRLPOOL ET8WTKXKB09 Arrived to inspect refrigerator temperatures.Confirmed the complaint and found the drain tune from the freezer cabinet to the drain pan was clogged with a sheet of buildup of ice.This blockage was also blocking the supply of cold air to the refrigerator compartment.Used my steamer to defrost the land and line to the pan.Reassembled and unit began cooling.Freezer temperature was -2 degrees.All water lines were dry at the end of service.Job complete
RANGE WHIRLPOOL WGE745C0FS01 "Arrived to install previously ordered part.Tested and found the elements are fully operational, but the infinite switch was defective.Removed and replaced it and unit tested as designed to customers satisfaction.Job complete"
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Arrived to install previously ordered parts.Removed and replaced the drawer and holder.Customer satisfied.Job complete
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived to inspect dispenser leaking after recent repair.While on hold with Whirlpool I removed and replaced the valve.Called and spoke with LEON SR 7727762483.Advised Leon I changed the valve and the customers issues didn’t continue.Job complete
WASHER MAYTAG MVWB835DW4 Arrived to inspect customer concerns with water level when washing comforter.I Ran diagnostics test mode and unit had no error codes stored.Called Whirlpool Tech line and spoke RICK SR# 7727752866I was directed to calibrate the unit in test 52.I calibrated the unit and advised the customer if she had any further concerns to call customer care.All water lines were dry at the time of service.Job complete
REFRIGERATOR WHIRLPOOL WRSA88FIHZ00 "Arrived to inspect ice dispensing issues.Found the dispenser motor was defective.Also the UI was flickering when trying to put unit into diagnostics test mode.Ordering the Inverter box, UI and Motor.Office to reschedule with customer.All water lines were dry at the time of service Customer doesn’t have water hooked up to unit.Needs more work; ordrng 1 W11087200 (INVERTER BOX) and 1 W11130216 (UI) and 1 W11202789 (DISPENSER MOTOR)"
WASHER ROPER RAS7133PQ0 "Arrived to inspect roper washer leaking water.Confirmed the complaint and found the unit to be approximately 20 years old.Unit had massive amounts of water leaking due to cracked tub, Damaged and cracked transmission and busted drain pump.Office to get authorization for any additional repairs.Unit casing is rusted and damaged.; ordrng 1 CNOTE (AUTHORIZATION )"
REFRIGERATOR WHIRLPOOL ED5JHEXTB00 Arrived to inspect ice maker issues.Found the ice container overflowing and ice blockage was preventing the ice container from being removed.Customer will need to defrost and dump the ice once or twice weekly to prevent the failure from occurring again.Ice maker works was designed.No parts installed
RANGE LG LRE3023ST/00 Arrived to inspect LG range not powering on.Customer powered unit on and all burners working properly.I used my temperature sensor and set unit to 350 degrees and the unit heated as designed.No parts installed.Unit works as designed.Job complete
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Arrived onsite for functional failure of the crisper drawer. Ordering necessary parts. Unit is otherwise operating as designed. ; ordrng 1 W11162443 (DRAWER) and 1 W11368751 (HOLDER)
DISHWASHER GE GSD500P-45BA Arrived on site to diagnose a dishwasher that is leaking. Tested all parts and components and found no leaks with the dishwasher it’s self at this time. Did note homeowners plumbing leaking through sink drain line inside of the wall. Homeowner will need a plumber to fix the leak to complete repairs. Advised homeowner to discontinue usage of sink and dishwasher to prevent further issues
REFRIGERATOR LG LFX31925SB/07 "Arrived to inspect ice maker issues.Confirmed the complaint and removed and replaced the defective ice maker.Reassembled, tested and unit tested as designed.Job complete.All water lines were dry at the time of service."
DRYER MAYTAG MEDB765FC0 "Arrived to inspect dryer issues.Customer advised the audible tones aren’t working.I confirmed the complaint and checked voltage at the outlet and got 243/121/122.I checked all plugs at the control.I removed and replaced the control and still no tones.Called Whirlpool Tech line and spoke with ROBERT SR#7727709149Was advised to replace the overlay.Removed and replaced it, reassembled and unit now operates as designed.Customer satisfied Job complete"
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived to inspect refrigerator water dispenser issues.Confirmed the complaint and removed and replaced the valve.Reassembled and unit still dripped, so I turned the pressure down at the wall. Job complete"
WASHER WHIRLPOOL WTW7000DW0 Arrived to inspect washer not draining or spinning.Customer advised it began working properly.I ran diagnostics test mode and unit tested as designed.All water lines were dry at the time of service.Job complete
REFRIGERATOR GE GSH25JSXN "Arrived to inspect ice maker issues.Found the ice maker was in fact not producing ice
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived to inspect damaged freezer handle.Confirmed, removed and replaced it.Reassembled and unit tested as designed to customers satisfaction.All water lines were dry at the time of service.Job complete"
OVEN WHIRLPOOL WFE770H0FZ2 Arrived to inspect unusual burning smell.Turned the oven on to 350 and also smelled the faint unusual smell.Found the blue plastic protective wrap was still on the bottom of the door causing the smell. The protector was melting.I removed and informed the customer.Job complete
DRYER WHIRLPOOL WED5000DW2 Arrived on site to diagnose a dryer that is taking too long to dry the clothes. Tested unit and found external venting clogged preventing proper airflow through unit. Advised homeowner on findings and recommended duct cleaning company to take care of venting issue.
WASHER GE 1234567A Arrived to inspect washer leaking oil.Ran a small load cycle and found the unit wasn’t leaking oil.The residue the customer was seeing was the excessive use of detergent and fabric softener without monthly maintenance or cleaning the tub.I allowed the customer to clean the excessive residue from inside the unit.Job complete
DRYER AMANA NED4655EW1
WASHER WHIRLPOOL WTW8500DC0 "Arrived to inspect washer still leaking.Found the valve was failing when the unit was filling the tub, water would spray from the rear causing the leaking water.Removed and replaced it.Unit now works as designed.All water lines were dry at the time of service.Job complete"
REFRIGERATOR FRIGIDAIRE LFHB2741PF9A Arrived to install previously ordered part.Replaced ice container assembly.Job complete