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for China Spring, TX
Good service, long to schedule
Danielle - China Spring, TX
The guy that came was great. However, it took 6 weeks to get an appointment! That’s a long time without a cooktop.
Rick - China Spring, TX
Technician called before arrival and was very efficient. Very pleased
Wayne - China Spring, TX
Took less the 10 minutes to fix problem
WASHER WHIRLPOOL WFW6620HW0 Arrived on site for washer that is leaking on the bottom of the unit intermittently and not draining out all the water intermittently. Inspected unit and work area. Customer advised that the leaking issue is intermittent and generally happens on heavier loads. Placed unit in service diagnostics and found an F0E5(off balance load) error code. Ran unit through an auto test and found the drain pump buzzing but barely pushing water out. Found unit slightly leaking from the drain hose on the back where it connects due to a poor connection. Replaced drain pump and adjusted the hose. Tested he unit through an auto cycle and manual tests and unit ran as designed. Call complete.
MICROWAVE GE JVM1660BB008 Arrived on site for microwave that still running after it the door opens. Inspected unit and work area. Tested unit 10 times through various cycles and unit stopped immediately after opening the door. Unit is working as designed. Call complete
REFRIGERATOR KITCHENAID KRMF706EBS01 "Arrived on site for refrigerator that is intermittently shutting off power and will reboot itself after a period of time. Inspected unit and work area. Customer advised that when the unit does power itself off it does take around 15 minutes for the lights to come back on. Placed unit in service diagnostics and ran tests on the evaporator fans, icemaker, defrost circuit, and pantry user interface. All tests ran as designed and passed all tests without knocking out the power. Replaced power supply control and tested unit. Unit is working as designed. Call complete."
REFRIGERATOR WHIRLPOOL ED5CHQXKB03 Rubbed on site to install previously diagnosed parts. Inspected unit and work area. Replaced fan blade and not in unit is working as designed. Call complete.
COOKTOP FRIGIDAIRE FGIC3666TB Arrived onnsite and replaced the main cooktop. Due to major structural cracking. Split from one end to the other no obvious sign of misuse. Repaired by replacing main cooktop. No pictures taken. All checks good. Unit can now be used.
MICROWAVE GE JVM1660BB008 Arrived on site for switch leaving unit running while door is open. and repaired switch issue no parts. Unable to remove power from unit.
REFRIGERATOR WHIRLPOOL WRF993FIFM00 Arrived on site for refrigerator that’s not making ice in either compartment. Inspected unit and work area. Tested temperature in freezer compartment and sit found it sitting at 31°F. Just the temperature in the refrigerator compartment icemaker and found that 61°F. Found ice buildup over evaporator cover.
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced handle and unit is working as designed. Call complete.
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived on site for refrigerator that has a broken handle. Inspected unit and work area. Found screw disengaged from handle. Tried to tighten screw onto the door but was unable to. Ordering another doorhandle ; ordrng 1 W11163764 (handle)
WASHER MAYTAG MVWB835DW4 Arrived on site for washer that would not display or turn on. Inspected unit and work area. Tested voltage coming from the wall and found 123.7 V. Tested voltage at control and found 122.4 V. Tested voltage going to console and found 4.9 DC volts. Replaced console and tested unit. Unit is working as designed.
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Arrived onsite to install previously diagnosed parts. Replaced diffuser and tested unit. Unit is irking as designed. Call complete.
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Arrived on site for refrigerator making a rattling sound. Inspected unit and work area. Customer showed me where the noise was coming from (the diffuser). I’ll aced the unit in service diagnostics and ran the diffuser test. He stated that was exactly what he was hearing. I advised him this was normal after a while. However, he wanted the sound to go away. Ordering diffuser and rescheduled appt; ordrng 1 W11164593 (diffuser)"
DRYER WHIRLPOOL WED6620HC1 "Arrived on site prior that was making a rattling noise. Inspected unit and work area. Place unit in a normal operation and immediately heard the rattling sound coming from the dryer. Remove front panel and checked blower wheel, and housing. Placed unit in a normal dry cycle again and found a bracket vibrating against the metal frame. Also noticed the blower wheel cover was vibrating against the frame. Placed sound pads on the front panel and tested unit. Unit worked as designed without a rattle. Call complete."
WASHER WHIRLPOOL WFW6620HC0 Arrived on site for washer were customer had a question about the load and go. Inspected unit and work area. Customer advised she was not getting soap into the dispenser. Tested unit and unit began to dispense soap. Checked her load and go reservoir. The reservoir was full. Tested unit several other times and the unit dispensed soap. Advised customer on how to use and went over user care guide. Call complete.
MICROWAVE WHIRLPOOL WOC97EC0HZ03 Arrived on site customer complaint was oven will not work properly found the oven was not connected to Wi-Fi reconnected oven made sure up-to-date everything worked great
REFRIGERATOR JENN-AIR JSC23C9EEM00 Arrived on site customer complaint was still not making ice call tech line they had me run it through test mode found the wires is broken at the bottom of the door need to order the freezer door ; ordrng 1 LW10752121 (dor-fip)
REFRIGERATOR JENN-AIR JSC23C9EEM00 Arrived on site customer complaint was icemaker not making ice replaced ice maker ran unit in test mode everything worked great all lines are dry
REFRIGERATOR JENN-AIR JSC23C9EEM00 Arrived on site Fridge was cooling perfectly fine Customers complaint with icemaker not making ice ordering part coming back out to replace part all lines are dry ; ordrng 1 W10873791 (icemaker)