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for Cedar Park, TX
Excellent customer service
Elizabeth - Cedar Park, TX
Dispatchers and repairmen were friendly, courteous, prompt, skilled, and communicated well. I intend to call them again when I have an appliance in need of repair!
Teck was really professional and very knowledgable
Tammy - Cedar Park, TX
Danielle - Cedar Park, TX
Great service, very professional
Excellent customer service
Deborah - Cedar Park, TX
The technician provided vital information for the operating of the refrigerator.
Jose - Cedar Park, TX
Erik - Cedar Park, TX
Thanks for your professionalism.
Maytag Washer Repar
Rieger - Cedar Park, TX
Excellent service...I really mean it...Technician was presentable with booties to protect my floors....very knowledgeable about the repair. And it was done promptly and correctly... Very happy
Dhara - Cedar Park, TX
Appointment had to be reschedule they were short of technicians.
Evelyn - Cedar Park, TX
I expected quicker service. But due to holiday coming up technician called in sick and apparently no back up! Had to reschuled dr appointment. But the technician that came was good about explaining the leak the washing machine had and what needed to be done. Must say the price was Very steep as we are on limited income. For a 30 min job over $300. dollars!!
Nathan - Cedar Park, TX
He fixed it, good stuff
Great Warranty Repair
Richard - Cedar Park, TX
Lisa - Cedar Park, TX
Scott was very pleasant and was able to fix the issue immediately.
Lloyd - Cedar Park, TX
Pat - Cedar Park, TX
My washing machine is working great now.
Sarah - Cedar Park, TX
Lloyd - Cedar Park, TX
His work was very professional. He arrived with PPE on and did a great job of taking care of the issues with my appliances.
John - Cedar Park, TX
David was knowledgeable, professional, and helpful. Great service! Thank you!
Running like New
Bruce - Cedar Park, TX
Technician arrived on time, put shoe covers on, enter home and began analyzing the problem. He consulted his IPad several times before serving machine. Found very small screw in motor -the problem, replaced motor, checked work and cleaned up. Very professional young man! Robles
Shih-ming - Cedar Park, TX
Very friendly and nice service! Will definitely work with you again
Hunter - Cedar Park, TX
Excellent in every way! We appreciate the hell with our dryer and could not be happier with the service we received. Thank you!
Mike - Cedar Park, TX
Fixed our fridge under extended warranty. Very prompt and professional. Gave us some great additional information on our other appliances.
Walt - Cedar Park, TX
Lou did a good job. He was professional and knowledgeable. I was impressed with Appliance Express. They kept me informed throughout this repair process. I would recommend using them to any friends with a similar need.
Great and Prompt Service
Texan89 - Cedar Park, TX
We have been very pleased with the work from Appliance Express. They made an appointment quickly and were right on time. We'll use them again for our future appliance repair needs. This was warranty work on our Maytag dishwasher.
Great Service, very professional!
Barbara - Cedar Park, TX
Excellent service! Really took his time checking everything thing out! You should give him a raise!
Prompt and Efficient
David - Cedar Park, TX
He made a few adjustments to our dishwasher which have proved to make it work like new again. This was covered under the manufacturer's warranty.
WASHER WHIRLPOOL WTW4850HW1 Arrived on site to install previous diagnosed part. I found out the unit was moved to the maintenance shop. I found the 7nit unplugged. I replaced the control in the unit. I plugged the unit in and ran a calibration. The unit failed calibration. I inspected the motor and capacitor I found the capacitor not working. I am ordering the capacitor to complete the repair. The office will reschedule when we have an eta on the part. ; ordrng 1 W11395618 (Capacitor)
DRYER WHIRLPOOL WED4850HW0 Arrived on site for dryer not drying and making a noise. I inspected the unit and work area. I gained access to the blower wheel and found a massive build up restricting air flow. I also found the thermal fuse blown. I replaced the thermal fuse. I tested the unit I found it heating and with good air flow. Job complete.
WASHER GE GDF520PGJ2BB Arrived on site to install new control. I gained access to the control and replaced it with new. I tested the unit and found it working as designed now.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived on site for a refrigerator with no cool in both sections. I put unit into diagnostics mode and activated each component individually. I found that the evap fan motor would not turn on, and that the start device would click and turn on the compressor for only a few seconds. I found 120V going to start device and the compressor ohmd out correctly. I gained access to the FC evap and there was visible burn on liner, harness, and cap tube on upper right hand corner of FC. You could also hear the evap whistling and spilling refrigerant. There was a service tap on compressor as well, indicating prior sealed system service. A sealed system and evap fan motor/harness will be needed to complete repair. . will need compressor, service tap, dye drier, FC evap, and evap fan motor/harness. Call complete."
REFRIGERATOR WHIRLPOOL KRMF706ESS01 "Arrived on site for a refrigerator with no or very little ice production. Customer stated it rarely will drop a few cubes, and has been having this issue for roughly 3 weeks. I tested temps in FC at 8°F (after being opened for several seconds), RC at 35°F, and ice box at 12°F. While checking temps in ice box I could hear and feel the ice box fan turn on. I ran through the diagnostics mode and activated each component separately. I found stored error code for ice maker E5 for timed ice making. I ran IM motor and it harvested fine. I found ice maker fill working as well. I found the IM heater on when it was not supposed to indicating a faulty IM thermistor..; ordrng 1 W11294907 (Ice Maker)"
REFRIGERATOR WHIRLPOOL WRF993FIFM00 Arrived on site for fridge having a power outage. I inspected the unit and work area. I tested the unit and found it shorting out when I would activate the indoor icemaker for a harvest test. I removed the icemaker and ran the test again I found the unit not shorting out. I spoke to the customer about the icemaker shorting out the system. The customer stated they also have a freezer icemaker that isnt working. I found it not finding home position but both are receiving water. ordrng 1 W10898228 (Icemaker) and 1 W10898289 (Icemaker)
OVEN WHIRLPOOL WOS51EC0AS04 Arrived onsite and found the thermal fuse blown. Ordering thermal fuse and returning to repair.
WASHER WHIRLPOOL MHWE301YW00 Arrived onsite and tested throughly to recreate a leak. Unable to replicate a leak. Tested standpipe for back up also. All connections are secure gained access to all water connections for real time visual inspection. No leaks at time of service.
ICE MACHINE WHIRLPOOL WUI95X15HZ00 Arrived onsite and replaced the control. All checks good. Unit is now operating as designed.
WASHER WHIRLPOOL WTW5500XW2 "Arrived on site for washer not spinning clothes out. I inspected the unit and work area. I found fault code f7e1 basket speed sensor fault. I ran the unit through a diagnostics cycle. I found it not spinning out. I tried to turn the basket and found it seized. I pulled up the basket and it spun freely. While spinning I could hear the gear case bearing howling indicating the gear case is failing and needs to be replaced.
RANGE GE JGBS23GEV2WH "Arrived on site for Range not lighting. I inspected the unit and work area. I found the oven starting every time. I tested the cooktop burners and I found the bottom plates swapped around causing the unit to spark on the edge of the plate. I corrected the plate and put them in the correct position. I retested the burners and found the, lighting every time. Job complete."
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived on site for dishwasher not cleaning dishes. I inspected the unit and work area.I found fault codes. F4e3 motor not running, F5E1door stuck ; f7e1 no heat. I ran the unit through a diagnostics cycle and found the motor getting voltage but not pumping. I found the heating element working as designed. I am ordering the pump and motor assembly. The office will have to reschedule when we have an eta on the part.; ordrng 1 W11085683 (Pump and motor)"
DISHWASHER KITCHENAID KDTE304GPS0 "Arrived on site for dishwasher filling and draining but not washing. I put unit into diagnostics mode and found stored error codes F4E3 wash motor not running, F5E1 door stuck open, and F7E1 for no heat. I found the motor not turning on during diagnostics cycle. The valve, dispenser, drain pump, and heater all working as designed. I cycled power at breaker and tried it again, motor was still not functioning. I found harness plugged in and fine. Unit has a bad motor. Ordering the sump and motor assembly. Office to reschedule. ; ordrng 1 W11124384 (Sump and Motor)"
DRYER WHIRLPOOL WED7000DW0 "Arrived onsite and found no heat and proper voltage at wall, however unit continued to throw repeated f4e4 error codes while onsite. No burnt wiring. Wil return cutoff and element jic.office to reschedule. ; ordrng 1 WPW10691552 (Control)"
WASHER GE GDF520PGJ2BB Arrived onsite and installed latch but unit is still chiming to close door. Offering customer control replacement to repair. ; ordrng 1 WD21X24900 (Control)
DRYER MAYTAG MEDB855DC4 "Arrived on site found motor moving and belt in tact dru spinning and unit heating, however blower wheel is motionless. Ordering motor and blower wheel to repair. ; ordrng 1 W11448775 (Drive motor) and 1 WP697772 (Blower wheel)"
WASHER WHIRLPOOL WTW5000DW1 "Arrived on site to inspect washer no water fill. Upon further inspection, I placed the unit in diagnostics showing no error codes. Continued with testing and the unit operated as designed. I manually tested the water fill and the unit continued to operate as designed as it shut off once it reached level. I calibrated the unit and retested to demonstrate to the customer and again the unit operated as designed. I recommended that the customer wash a load and if the unit fails again to contact our office for service. Made recommendations for use and care. No water leaks observed during service, job completed."
REFRIGERATOR WHIRLPOOL ED5LVAXWQ00 "Arrived on site to inspect refrigerator not cooling. Upon further inspection, I found the compressor and condenser fan operating and the FC evap fan motor humming and both compartments cool but not cold. I found the FC evap fan motor blades not turning and when I moved the blades they began to turn. Once I got authorization to repair, I removed and replaced the FC evap fan motor and retested and unit is operating as designed. No water leaks observed during service, job completed."
REFRIGERATOR WHIRLPOOL WRF767SDEM01 Arrived on site for a refrigerator with intermittent failure and loss of cooling/power. Upon further inspection the unit is currently working. I checked temps and found 0°F in FC and 29°F in RC. I activated diagnostics and found all parts functioning as well. The customer did have a video of that loud sound coming from unit when it is struggling. I was able to replicate the sound in test 4 and found it was the dual evap valve rattling loudly. However the test 4 completed with no issue. I found proper voltage going to both HV control and power supply. I found correct voltage from control to 3 way valve. I gained access to evaps. I found no issues with loads at either evap fan harness. Indicating intermittently bad controls. I replace controls and unit is currently operating as designed. I waited until fans and compressor turned back on properly. Call complete.
WASHER WHIRLPOOL MVW6200KW0 Arrived on site for washing machine lid lock not remain g lock. Upon further inspection I found lid lock unlocking after a few seconds from starting cycle. Lid lock would not lock again cycle would not start. I found control good indicating a bad Iid lock. I replaced the lock and tested unit. Unit is now working as designed. Call complete.
OVEN WHIRLPOOL WFG550S0HZ1 Arrived on site to install previously diagnostic parts. I installed the new control and then preheated unit. As per user care guide the fan began to kick on after 5 minutes. Unit now working as designed. Call complete.
ICE MACHINE WHIRLPOOL WUI95X15HZ00 Arrived on site for ice machine not working. I found the ice machine working and producing ice. I spoke to the customer and they stated that when it stops working they power cycle it and its works again for a while. I checked all thermistors and found them in range. I ran a diagnostics cycle and found all components activating. I am ordering a control to complete the repair. The control is intermittently failing and getting reset when they power cycle it..; ordrng 1 W11034363 (Control)
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site for visibly broken parts. Upon further inspection I found broken adjusters and stoppers. Replaced both parts and unit is now working as designed. Call complete.
DISHWASHER WHIRLPOOL MDB7959SKZ0 "Arrived on site for a dishwasher throwing an F9E1 error code for no drain. The error code was still flashing and the drain was unresponsive when trying to activate function. I cycled power at breaker and still found unit not draining. I put unit into diagnostics mode and found stored error codes F9E1. When starting test cycle it skipped drain and went straight to wash. I found motor, diverter, soap dispenser all working. The drain was still not functioning and threw an F9E1 in middle of test. I gained access to the drain pump and found connection fine. I unplugged the connection and ohmd out harness, harness tested good. I ohmd out the drain pump and found it to high. I found 120V going to drain pump but it not initiating. I found bad drain pump, I will need to order and come back to install. Office to reschedule. ; ordrng 1 W11497943 (Drain Pump)"
WASHER WHIRLPOOL WFW92HEFW0 Arrived on site for unit continuously draining and door not unlocking. As soon as the power is sent to unit it begins draining and will not unlock. I got unit into diagnostics mode and found stored error codes F5E2 for door lock error and F3E1 for water level system error. I cleared the error codes. When trying to put into diagnostics mode the unit will stay at stage one and just drain continuously. I found proper voltage going to control. I found pump and lock ohmd out good when unplugged. I found a bad control.I installed new control and unit began working as designed. Call complete.
WASHER WHIRLPOOL WTW6200VW0 Arrived on site for washing machine getting uL error code. I put unit into diagnostics test and found on high spin the bearings grinding very loud and on low spin and agitation it binding completely. I gained access to bottom of unit and found severe rust at stator area.
FREEZER MAYTAG MQF2056TEW02 Arrived on site for freezer door not sealing properly or making swoosh sound when closing. Customer stated this was same issue they had last time before they lost cooling. I tested temps on unit and found reaching proper temp. Upon further inspection I found ice build up on bottom of unit. I gained access to drain pan and found it covered in ice. I found the evap fan working as designed. I thawed out the pan and unclogged it. I found no mechanical failure on unit. I took a piece of paper and worked it around gasket to test seal and it was moving to freely. I found gasket making weak seal. I am ordering gasket to be replaced. Office to reschedule. ; ordrng 1 WP4-65151-004 (Gasket)
WASHER WHIRLPOOL WTW7300DW0 "Arrived on site for washing machine starting up and spinning slowly then stopping. Upon arrival customer stated major issue was unit not getting water. I put unit into diagnostics mode and found stored error codes F3E2 for inlet water temp fault , F8E1 for long fill, and F2E1 for stuck button. I cleared the error codes. I ran component activation and found he valve not initiating. I isolated water at wall and found it good. I gained access to the control and valves and found valve harness visibly burnt and frayed. I found connection on control visibly burned as well. I ohmd out the valve and found it about 150 ohms to high. We will need to replace control, valve harness, and valve.
WASHER GE GDF520PGJ2BB Arrived onsite and found unit not starting and blinking latch not engaged when start is selected. Harness appears to be fine and resettable fuse is not blown. Ordering latch to repair.
OVEN WHIRLPOOL WOS51EC0AS03 "Arrived on site for wall oven not turning on. Upon arrival customer stated actual issue is it will intermittently not get to proper temp when cooking pizzas. She said sometimes not all of the cheese will not melt. The light inside the oven was not working a well. I preheated unit and found temps averaging perfect when set to 350°F. I found control, UI, and sensors good. I found bulbs burnt out and will need to order and replace. However I could not pull up parts list to order. Will need to do parts research and office to reschedule.; ordrng 2 Research (Oven bulbs, two)s"
WASHER WHIRLPOOL WTW4816FW2 "Arrived on site for washing machine not rinsing clothes properly. Upon arrival customer stated real issue was she would open the unit in the middle of a cycle and find soap scum at top of water. However she did say the clothes were not soapy at end of cycle. I found no error codes in unit. I ran test cycle and found all functions performing as designed and it passed test at end. I individually ran each component in diagnostics and found no error. I gained access to gear case, pump, and actuator and found all functioning as designed. I called techline and spoke to Cassy and received SR# 7730062195 who said it was normal design and occurrence for soap to build up like that. Unit is working as designed. Call complete."
OVEN WHIRLPOOL WOD77EC0HS02 Arrived on site and removed existing oven and installed new unit. Tested unit. Job complete
WASHER MAYTAG MVW7232HW0 "Arrived on site for washing machine not filling with enough water. I put unit into diagnostics mode and found stored error codes F0E3 for overload. I put unit into a factory testy cycle and found that the unit went through it as designed. I ran a normal cycle with a small load and found the unit would get through a sensing cycle, skip the fill, and then start a wash cycle with no water in the unit. I checked the pressure tube and found no holes, kinks, or obstructions. I called techline and spoke with TJ and received SR #7729987726 and he advised replacing the control. I replaced the control and I calibrated the unit. I ran another small cycle and the unit now filled. Unit now working as designed. Call complete."
REFRIGERATOR WHIRLPOOL ED5LVAXWQ00 "Arrived on site to inspect refrigerator temps. Upon further inspection, I tested temps in the bottom FC=-17 and top FC=43; RC=48. Removed the FC evap cover and found the evap fan motor not working. I could hear it humming and I forced the blades to turn and it came on. I pulled the unit out and found the compressor and condenser fan not operating. Unplugged the unit and plugged back in and when the start device kicked on the compressor showed 17amps and then the start device clicked again and compressor turned off. Tested windings to compressor and its within range/good. Removed and replaced the start device and retested and unit is operating as designed. Found at the control test the fresh foods control was not lit up like the freezer side. Removed the control panel and found the optic tube had come unattached. Reattached the tube and tested and it is operating as designed. No water leaks observed during service, job completed"
COOKTOP WHIRLPOOL W5CG3024XS01 "Arrived on site for cooktop with knobs hard to turn. Upon arrival customer stated that the real issue was flames on large burner were off and on the small burner. I found the orifice clogged on the small burner and cleared it. The large burner is now working as designed. The small burner had a small flame on the left side. I found the burner head and valve clean. There was no obstruction in the orifice, and as adjusted the gas level and had no change. I found the burner was designed this way and was working as designed. No mechanical failures at time of service.Call complete."