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for Cedar Park, TX
Donna - Cedar Park, TX
Diagnosed problem and repaired quickly.
Brad - Cedar Park, TX
Lou was like an old friend. He quickly diagnosed the problem and absolutely dismantled the dryer and consulted his manuals to make sure everything was done properly. No nonsense and told me he absolutely loved his job. A rarity today.
Liz - Cedar Park, TX
Soy Yo Mario - Cedar Park, TX
Straight forward and knowledgeable about my concerns and questions with my washer.
Murugan - Cedar Park, TX
Fantastic service guy, nice friendly, knew his stuff, COVID precautions
John - Cedar Park, TX
Ray - Cedar Park, TX
Your tech was very knowledgeable, polite and careful during these times when you don’t really want anyone in your house.
Frances - Cedar Park, TX
Gregory - Cedar Park, TX
The guys were on time, pleasant, courteous and quick.
Friendly and Professional!
Teresa - Cedar Park, TX
Wesley was very pleasant and professional. He solved the issue quickly as well as shared some additional hints for best performance of the dishwasher. Outstanding service!
Charles - Cedar Park, TX
Did an excellent job
Steph Emery - Cedar Park, TX
Professional, fast, efficient, on time, washer works, and I'm happy!
Excellent communication with great customer service
Hammad - Cedar Park, TX
Jennifer - Cedar Park, TX
Terry - Cedar Park, TX
It was a great and smooth service call.
Sylvia - Cedar Park, TX
The gentleman that came out was great.he was very knowledgeable about whirlpool. Paul new what to do as soon he got our home. Also he covered up and had gloves and shoes covers on , he was very cautious about the service call .
Greg - Cedar Park, TX
Great, polite service
Jon - Cedar Park, TX
Great gentlemen who not only were honest and respectful, they also provided great tips. Thank you!
Quick and efficient!
Jon - Cedar Park, TX
Tyler did an excellent job with the appliance work, while also respecting the CDC's distancing and disinfecting recommendations.
Heather - Cedar Park, TX
Jaclyn - Cedar Park, TX
Kathy - Cedar Park, TX
On time, knowledgeable, friendly service
Very professional and helpful
David - Cedar Park, TX
Lynn - Cedar Park, TX
April - Cedar Park, TX
Wonderful as always.. Tech very knowledgeable. Thanks for great service
VENTHOOD KITCHENAID KVUB606DSS3 "Arrived on site to install previously diagnosed and ordered part. Due to the control failure, I removed and replaced the main control and tested and the unit continued to fail. Checked voltage and the unit wasp getting 122V. The packaging the control came in was badly damaged as well. I put the old control in and tested voltage again and failed to get voltage. I adjusted the power cord at the outlet and retested and the unit is operating as designed. I advised the customer of my findings. Job completed."
MICROWAVE KITCHENAID KMBP100ESS03 "Arrived on site to install previously diagnosed and ordered parts. Due to the unit door being warped and hinges are bad, I removed and replaced both hinges and the inner door panel. Tested unit and it is operating as designed. Job completed."
MICROWAVE WHIRLPOOL WMH53520CS6 "Arrived on site to inspect microwave door handle broken. Upon further inspection, I found the unit door handle not attached and the inner plastic trim was cracked. I am ordering the unit door CNOTE-LSO and office to schedule return service. ; ordrng 1 CNOTE (LSO) and 1 W10893415 (door/mw)"
REFRIGERATOR WHIRLPOOL WRF757SDEM01 "Arrived onsite for a refrigerator with a loud buzzing noise coming from the FC. Mr stated the noise wasn’t coming from the FC, it was coming from the RC. I confirmed what the customer was hearing due to the RC coil frozen in ice and frost. The coil is not defrosting. I found no warm air leaks around the evaporator housing. The thermistors test good at the control. There is a communication issue between the UI and the harness. The evaporator harness and the UI need to be replaced again. Call complete."
DISHWASHER KITCHENAID KDTE334GPS0 "Arrived on site to diagnose dishwasher that was ending cycles early and making noise. Performs diagnostic and found error code F4E4, wash motor failure. Ran unit and it kept stopping during diagnostic cycle, and diverter could be heard.
MICROWAVE WHIRLPOOL WMH31017AB4 "Arrived on site to diagnose microwave making large amount of noise. Performed diagnostic and ran unit. Could hear magnetron being excessively loud and vibrating unit, as well a very strong burning odor. Recommended repair is new mag and transformer.
DISHWASHER KITCHENAID KDTE204DWH0 "Arrived on site to inspect dishwasher drain pump noises. Upon further inspection, the customer provided a large piece of plastic that they found in the drain filter area. It was not from the dishwasher. I placed the unit in diagnostics showing no error codes. Continued with testing and the unit operated as designed. I did find water dripping from the diverter housing and advised the customer. I removed and replaced the sump/motor assembly and retested. Unit is operating as designed with no water leaks at the end of service. Job completed.
OVEN KITCHENAID KEBC208KSS04 "Arrived on site to diagnose range making noise and rattling when it’s on. Performs diagnostic and could hear blower fan scraping and making noise when either oven was on. Noise is coming from upper oven blower, but ordering both fans due to the loud noise coming.Ordering fans. Upper fan out of stock. ; ordrng 1 WPW10016550 (blower) and 1 WPW10176670 (blower)"
MICROWAVE JENN-AIR JMV8208CS3 "Arrived on site to diagnose microwave that will not start at times. Customer says microwave will say to open and close door, but even doing so it won’t start. Found issue to be interlocks. Ordering proper interlocks and switches. Return visit set for 6/1, Monday. Please note - door sagging on right side, may also be a factor, but this isn’t adjustable.; ordrng 1 W10269458 (switch) and 1 W10269460 (switch) and 1 W10727360 (microswitch) and 1 WP8206419 (interlockUPPER) and 1 WPW10156813 (interlock LOWER)"
REFRIGERATOR KITCHENAID KRFF707ESS Arrived on site to diagnose leaking ice bucket. Examined bucket and found where stress fractures were allowing ice to melt through bottom of bucket. Replaced ice container. All is now working as designed. Call complete.
REFRIGERATOR WHIRLPOOL WRF989SDAM03 Arrived onsite for a refrigerator with the doors not sealing properly and the veggie drawer off track. I found the door seals in good condition. The doors would not close because the veggie and fruit drawers were put in wrong and the jammed not allowing the RC doors to close. I removed the drawers and installed them correctly. The drawers and doors are working as designed. Call complete.
OVEN WHIRLPOOL WOS92EC0AS03 "Arrived on site to inspect wall oven convection fan not turning off. Upon further inspection, I placed the unit in diagnostics and checked for error codes and found none. I tested the unit on Bake at 350 degrees. The convection fan came on as did the cooling fan. Convection fan stayed on for the duration of preheat. I directed the customer to page 7 of the Owners Manual that read that the convection fan may come on in non-convection Bake mode. Unit is heating properly and is operating as designed. I advised the cooling fan noise is normal and will turn itself off once the unit reaches a certain temperature.
REFRIGERATOR WHIRLPOOL WRT108FZDM05 Arrived onsite and found compressor running but no frost pattern and an amp draw of .3 amps. Ordering compressor and dryer to repair inefficient/leak. Office to reschedule. Unit not occupied. ; ordrng 1 TJ90SF8404 (ACCESS VALVE) and 1 W11209866 (COMPRESSOR ) and 1 WPW10143759 (dryer)
DISHWASHER BOSCH SHX45P05UC/64 Arrived on site to install previously diagnosed parts to resolve upper spray arm broken off issue. Installed new upper spray arm and retested. All is now working as designed. Call complete.
WASHER MAYTAG MVWB765FW1 Arrived onsite and found valve failed causing problems with operation. Replaced housing to correct. Unit is now operating as designed.
OVEN WHIRLPOOL WFE320M0ES2 Arrived on site to diagnose range that had no display and oven did not work. Performed diagnosis and found that control had power but was otherwise unresponsive. Replaced control and retested. Powered on and is working as designed. Call complete.
WASHER MAYTAG MVWC565FW1 "Arrived on site to install previously diagnosed and ordered parts. Due to the gearcase failure and unit not able to spin, I removed and replaced the the gearcase, drive pulley assembly and capacitor. Calibrated the unit and tested. Unit is operating as designed. Unit is not connected to water at this time. No water leaks observed during service, job completed."
WASHER MAYTAG MVWC565FW1 "Arrived on site to install previously diagnosed and ordered parts. Due to the gearcase leaking oil badly and oil getting on all components and the unit not shifting from agitate to spin and the unit not spinning at allI, I removed and replaced the gearcase, drive pulley assembly, actuator, capacitor, drive belt and pulley shield. Calibrated unit and tested. Unit is operating as designed. Unit not connected to water at this time. Job completed."
MICROWAVE WHIRLPOOL WMH32519HZ3 Arrived on site to diagnose microwave with a bulging right side that was making noise. Examined unit and performed diagnostic. Found the wrapper / case was pushed out slightly on the right side. Removed unit from cavity and removed casing. Found the clips on the inside of the wrapper and the metal rail they side into were slightly bent outwards. Bent the rail and wrapper clips inward and reassembled. Seal was now tighter. Retested and there is no longer any noise or rattle. All is working as designed. Call complete.
DISHWASHER WHIRLPOOL KDPE234GPS0 "Arrived on site to diagnose report of water remaining when dishes were drying. Spoke with customer about use and care and usage of rinse aid. Verified that the element is coming on, and when drying some moisture sticks to the roof and top of the door panel. Customer said that as the cycles go on they have been getting better. Turned up the rinse aid dispenser and let the customer know that as time goes on the rinse aid will cure to the cavity and make the water run out into the sump. This unit does not have a vent, so there is no exterior venting possible. All is working as designed at this time. Call complete."
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Arrived on site to install previously diagnosed and ordered parts. Due to the adjuster wheels failing, I removed and replaced the adjuster kit and tested. Unit is operating as designed. No water leaks observed during service, job completed. Customer provided POP for the unit."
DRYER MAYTAG MGD6630HW0 "Arrived on site to inspect dryer noises. Upon further inspection, I turned the unit on and immediately it began to make a loud rumbling/rattling noise. I legs the top panel and continued to test and the customer advised he could hear a squeaking noise. I disassembled the unit and found the rollers were sticking to their axles due to the debris. Also found the belt beginning to fray. I found the blower wheel housing and collar were rattling and the exhaust pipe badly rattling. Per the service pointer #W11378591A, I installed a seal in between the collar and wheel housing ad using the tape provided with the seal, I taped the exhaust pipe to the duct collar and to the housing to tightened it. Removed and replaced the rollers, tension pulley roller and drive belt and reassembled the unit. Retested and the unit is operating as designed and much quieter. No lint observed during service, job completed."
WASHER MAYTAG MVWX655DW1 "Arrived on site to inspect washer start button not working. Upon further inspection, I placed the unit in diagnostics showing no error codes, but when I pressed the start button, I had to push it hard to get diagnostics started. Unit operated as designed. I removed the console and found the plastic lever on the control not engaging, with the start button on the console, very well. I adjusted the lever and tested the button and it is more responsive now. I had the customer test the start button and they are satisfied with its performance. No water leaks observed during service, job completed."
MICROWAVE KITCHENAID KMBP100ESS03 "Arrived on site to inspect microwave door not closing properly. Upon further inspection, I found the unit interior light on and the door closed. When I opened the door and allowed it to “slam” shut, the interior light turned off. Customer advised that when the unit was being installed, the installer was twisting the door to get the gap between the door and the UI panel even and possibly caused damage to the hinges. I am ordering both hinges, inner door panel, CNOTE-2man job, CNOTE-LSO PER CUSTOMER REQUEST and will return with all screened parts. Unit is operating at the time of service. Office to schedule return service with ticket #258687.; ordrng 1 CNOTE (2 MAN) and 1 CNOTE (LSO PER CUSTOMER REQUEST ) and 1 W10687342 (door/mw) and 1 W10874474 (hinge-door)"
DRYER WHIRLPOOL WED9750WW0 "Arrived on site to inspect dryer not heating. Upon further inspection, I owed the bottom panel and turned the unit on a timed dry and found the element not coming on. I disassembled the unit and tested the cutoffs, fuse, and element and found only the element was bad. I removed and replaced the element and reassembled the unit and retested. Unit is operating as designed. No lint observed during service, job completed."
REFRIGERATOR LG LSXS26366S00 Arrived onsite for a refrigerator to replace previous diagnosed sealed system parts. I confirmed the compressor was not pumping and the system was full of refrigerant. I recovered the old refrigerant and replaced the compressor and drier. I added a low side service tap on the compressor. I vacuumed the system and it held a 30 psi vacuum. I charged the system with 6.17 oz’s of R134A. I tested the unit and it is working as designed. There were no water leaks present at the time of service. Call complete.
REFRIGERATOR LG LFX31925ST/03 "Arrived on site to inspect refrigerator temps. Upon further inspection, I opened the door to,the RC and it was extremely warm inside. Customer advised that when the unit stopped cooling they heard a loud metal rattling noise coming from the back of the unit. I advised the customer that the unit would need a sealed system repair completed consisting of a compressor, dryer, access valve and possibly the evaporator(s), along with refrigerant. I am ordering the compressor, access valve, dye drier, CNOTE-2 HOUR JOB, CNOTE-AUTHORIZATION, CNOTE-OFFICE TO SCHEDULE RETURN SERVICE. No water leaks observed during service.; ordrng 1 ADH73150210 (DRYER) and 1 ADL73341310 (EVAPORATOR ) and 1 CNOTE (AUTHORIZATION ) and 1 CNOTE (2 HOUR JOB) and 1 CNOTE (OFFICE TO SCHEDULE RETURN SERVICE ) and 1 TCA38151706 (COMPRESSOR ASSEMBLY) and 1 TJ90SF8404 (ACCESS VALVE )"
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Arrived to inspect unit with no freezer light, once light was removed light fell to floor
REFRIGERATOR WHIRLPOOL WRV986FDEM00 "Arrived on site to install previously diagnosed parts to resolve icemaker and dispensing issues, and the melted fill tube heater. Installed new icemaker, full tube heater, fill tube, top cover, UI and Control. Retested all functions and all is now working as designed. Fridge is cooling, and icemaker is both cycling and filling with no burning found. Call complete."
REFRIGERATOR GE CFE29TSDBSS "Arrived on site to diagnose refrigerator that was leaking under the drawers in the RC. Examined unit and found drain was not draining. Accessed rear of unit and removed RC drain. Found drain holes obstructed in duckbill, filled with buildup. When drain hose and duck bill were removed it drained immediately. Cleared blockage and reinstalled. All is working as designed at this time
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site to install previously diagnosed parts to resolve door closing issue and no function. Installed new door panel and replaced main control. Retested and unit still had no power. Found outlet behind unit is bad. Ran unit to extension cord and it works as designed. Advised resident to check out the outlet. Call complete.
DISHWASHER MAYTAG MDB4949SHZ0 arrived on site to install previously diagnosed parts to resolve dispenser lid sticking. Replaced dispenser and retested. All is now working as designed and dispenser is working as it should. Call complete.
REFRIGERATOR KITCHENAID KRFF707ESS01 "Arrived on site to diagnose refrigerant with poor colon in RC. Performed diagnostic and temp checks. Found RC at 46, FC at 0. Found FC has a thick frost pattern on it, but RC Evap had no frost pattern, and dripping moisture on it. Ran test 4 and found barely any frost building. Called and talked to CS about which direction to proceed. As this appears to be refrigerant not properly diverting to RC Evap, repair is to replace 3 way valve, solenoid and UI. Warranty covers 3 way valve / sealed system parts. Customer also needs adapter for icebox, condensation is building and dripping from rear of icebox due to failed seals on adapter. Ordering Compressor (if needed), 3 way valve, 3 way valve solenoid, UI, access valve, dryer and adapter for icemaker. Office to schedule return visit. ; ordrng 1 RESEARCH (3 WAY VALVE RESEARCH.) and 1 RESEARCH (ACCESS VALVE FOR WARRANTY SS) and 1 W10756020 (compressor) and 1 W11089931 (panel-ui) and 1 W11094466 (valve SOLE
REFRIGERATOR WHIRLPOOL GS5SHAXNL00 "Arrived onsite for a refrigerator leaking water when water is turned on at the wall. I found one of the lines at the quick disconnect fitting at the bottom of the freezer door not locked fully in place and corrected that. I turned the water on and found the inlet and outlet lines to the filter leaking. I found the filter cap broken not allowing the filter to be installed or removed correctly. The lines, filter cap, and the filter housing need to be replaced. Ordering WP2255153 TUBE-WATER, WP2186443 HOUSING, WP2186494B CAP-FILTER, & 8201597 TUBE-WATER..; ordrng 1 8201597 (TUBE-WATER) and 1 WP2186443 (HOUSING) and 1 WP2186494B (CAP-FILTER) and 1 WP2255153 (TUBE-WATER)"
DISHWASHER BOSCH SHX45P05UC/64 "Arrived on site to diagnose dishwasher that had broken spray at, and soap dispenser was not working. Performed diagnostic on unit and checked parts. I am able to get the dispenser to lock by sliding it closed and pushing on the arrow above the lock tab on the dispenser. Showed customer how I got it to lock so they can do the same. Found UPPER RACK spray arm was broke off at the blade and not working. Ordering 1 upper spray arm assy, 00700560. Called office to add to cancelation list. ; ordrng 1 00700560 (SPRAY ARM UPPER)"