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for Canyon Lake, TX
Danny - Canyon Lake, TX
The technician James was courteous and professional. He kept us informed of everything during the process of the repair..
The service guy went above his duty by repairing a noise the refrigerator was making
Jesse - Canyon Lake, TX
Jose - Canyon Lake, TX
We haven’t had our dryer for 6 months and it’s gone out again for the 3rd time. It’s like they do a temporary fix. The last time the guy came he was in a rush and didn’t even connect the hose. With 3 adults and a baby in the home we need our dryer to work more than 2 days and break again. It’s been down more times than we’ve even gotten to use it.
Tim not Jim - Canyon Lake, TX
The guy came as my front burners on my new stove are not heating properly. He turned them on and waited. Finally they got really hot. But this is seldom the case and I told him that. He just stood there looking at it. I asked him to maybe raise and look under at the wiring. He said “no they are working. There’s nothing I can do.” Tim asked him to wait a few minutes. He told us he couldn’t wait, he had other calls. He told us if it happened again to video it and send it in and after all of 5 minutes or so he was gone. You know, he never even introduced himself. I don’t know his name. Well, as dinner was cooking last evening, guess what!!? The burner would not heat up enough to fry bacon sooo I followed instruction his to video it. Thing is, he didn’t take the time to tell us where to send it!! We are extremely unhappy with his LACK of service and his unfriendly and lazy attitude. So where do I send this video???
Great service, friendly technicians
John - Canyon Lake, TX
Both guys were great they diagnosed the problem within minutes & were very friendly & polite.
Danielle - Canyon Lake, TX
Michael - Canyon Lake, TX
Noah, did an outstanding job and got the problem fixed In a very timely manner
Job well done
Catherine - Canyon Lake, TX
Great explanation of how start button works & what I was doing wrong.
David - Canyon Lake, TX
Was easy to get the service person here, he was prompt, knowledgeable, and efficient. Have better understanding of how these new dryers work.
Richard - Canyon Lake, TX
Noah was courteous and professional.
Rafael - Canyon Lake, TX
Jean - Canyon Lake, TX
Noah was very was professional and repaired the issue great.
Jean - Canyon Lake, TX
Richard explain everything to me on what to due if it happens again.
Professional and friendly!
Vincent - Canyon Lake, TX
Good Service by Robert
Floyd - Canyon Lake, TX
Robert did a great job determining the problem and resolving same.
WASHER MAYTAG MVWC415EW0 "Arrived onsite for the washer not spinning properly. During testing found that the washer is outside under the house. Found error code for motor speed fault. So found that the washer is not leveled sitting on cement blocks. Will need motor,belt , capacitor. Ordering parts and office to schedule. Took pictures of location of washer.; ordrng 1 AUTHORIZATION (AUTHORIZATION NEEDED FOR REPAIR ) and 1 W10832724 (drive motor) and 1 W11395618 (CAPACITOR ) and 1 WPW10006384 (drive belt)"
ICE MACHINE WHIRLPOOL GI15NDXZS0 Arrived onsite for the ice machine not making ice. Ran diagnostics and found that the grid cutter is broken causing the issue. All other functions tested good. Replaced grid cutter and ice machine tested fine.
WASHER WHIRLPOOL WTW5000DW Arrived onsite for the washer not working. During testing found that the control board was no good. Voltage is good. The green led light did not come on. Replaced control board and calibrated washer and it tested good and no leaks detected complete
WASHER WHIRLPOOL WTW6120HC0 "Arrived on site to inspect washer for not starting, upon inspection found lid latch failure, replaced lid lock and found the control board not reacting correctly and taking forever to exit cycle. Ordering control. Office to reschedule ; ordrng 1 W11387682 (CNTRL)"
ICE MACHINE KITCHENAID KRMF706ESS
ICE MACHINE JENN-AIR JIM158XYRS0 Arrived onsite for the ice machine not making ice. Ran diagnostics and found that the recirculating pump is not working properly. I replaced pump and it tested good. Advised customer to run a clean cycle with the cleaner to get better ice results.
RANGE WHIRLPOOL WFE505W0HB1 "Arrived on site to replace terminal block, replaced terminal block and nuts, tested burner and oven, unit works correctly, job complete."
OVEN WHIRLPOOL WOS72EC0HS01 "Arrived on site to inspect oven for not allowing input on UI, replaced console and found no issues, oven UI had been blacked out, no problems found. Job complete"
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site to test unit for unit not drying, tested unit, heating element heats correctly, unit works correctly, advised customer to use rinse aid to help dishes dry, job complete."
OVEN WHIRLPOOL WOS51EC0HS01 Arrived onsite for the oven not keeping time. Replaced console and oven tested good. Complete
REFRIGERATOR WHIRLPOOL KRFF507HPS00 Arrived onsite for the refrigerator ice maker not making ice. Ran diagnostics and found that the ice maker water valve was not dispensing water into the ice maker. Ice maker tested good. Replaced water valve and it tested good and no leaks detected. Complete
WINE COOLER KITCHENAID KUWS24RSBS14 Arrived on job for complaints of not cooling. Found evaporator fan and condenser fan both working. Compressor running but no frost pattern took pictures.
RANGE WHIRLPOOL WFE550S0HZ1 "Arrived on site to inspect oven for scratched face. Upon inspection found the scratch and replaced front panel, no problems found. Complete"
WASHER WHIRLPOOL WTW4955HW1 Arrived on job for complaints of only hot water. Found the valve wire harness reverse. Switch wire to normal and test water temperature. No leaks detected at time of service.
ICE MACHINE JENN-AIR JIM158XYRS0 Arrived onsite for the ice machine not making enough ice. Called tech line and went through diagnostics and found that the bin thermistor ohmed out bad. Replaced bin thermistorComplete Sr# 7728728611
REFRIGERATOR KITCHENAID KBSD608ESS01 "Arrived on site to inspect fridge for cooling issues, upon inspection found the fridge at temp, checked for any issues and could not find anything, instructed Customer to monitor. Job complete"
RANGE WHIRLPOOL WFE505W0HB1 Arrived onsite for the range baking not working. During testing found that that the control board was not working properly replaced control board and issue was not resolved. Did further testing and found that the terminal block was no good. Will need to replace block. Ordering parts and office to schedule ; ordrng 6 WP3400029 (nut)s and 1 WPW10245259 (block-term)
MICROWAVE WHIRLPOOL WMH31017HS3 "Arrived on site to inspect microwave for fan issues, upon inspection found the fan only worked on low setting, replaced fan and tested for issues, no issues found. Job complete"
RANGE WHIRLPOOL WFE505W0HZ1 "Arrived on site to inspect oven for not heating, upon inspection found the oven wires burnt. Repaired wires and retested. No problems found. Complete"
REFRIGERATOR WHIRLPOOL WRT108FZDW05 "Arrived on site to inspect fridge for not cooling freezer, checked for issues in fan and compressor, no problems found. Replaced control and fan was returned. Job complete"
WASHER WHIRLPOOL WTW4816FW2 "Arrived on site to inspect washer for not spinning, upon inspection found the washer not spinning, replaced spanner nut and drive block, spinning returned and no problems found. Complete"
VENTHOOD UNKNOWN UVL6048JSS0 "Arrived on site to inspect hood for flickering lights, upon inspection found the light flicker on low, changed switches and found he same issues. Ordering harness. Office to reschedule ; ordrng 1 RESEARCHHARNESS (RESEARCH HARNESS) and 1 W11360634 (PANEL)"
REFRIGERATOR WHIRLPOOL GC3NHAXVY01 "Arrived on site to install board ordered per last tech, installed board and Ui did not change. Ordering UI. Office to reschedule ; ordrng 1 W10173643 (UI )"
OVEN GE PB960EJ3ES "Arrived on site to inspect oven for not heating correctly, upon inspection found the oven sensor covered in black oil, incorrectly reading temp, cleaned temp sensor and got correct reading. Correct"
OVEN WHIRLPOOL WOD51EC0HS01 Arrived on job for complaints of buttons not working. Did hard reset of console and test operation. If problem continues recommend replacement of console.