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for Canyon Lake, TX
Professional and Timely
Roxanne/tara - Canyon Lake, TX
Richard took care of the issue right away and I'm very grateful. I was kept apprised by phone as to his expected arrival and he phoned me when he was outside my home.
Michael - Canyon Lake, TX
He did a wonderful job and was timely and polite
John - Canyon Lake, TX
Rhonda Riedel - Canyon Lake, TX
Polite, efficient & professional
On time and professional
Jerri - Canyon Lake, TX
Arrived on time. He knew what was wrong just through my statements. My unit was up and running within 20 minutes or so. No mess left behind! Great service!
Beverly - Canyon Lake, TX
I was suppose to receive a receipt electronically to my email address firstname.lastname@example.org but have not received it yet.
Barry - Canyon Lake, TX
Robert - Canyon Lake, TX
2nd trip , possible done
Great experience !
Sandee - Canyon Lake, TX
Prompt very polite .Kevin excellent. On time. Very professional.
Lars - Canyon Lake, TX
Our appointment was cancelled with Lowes warranty, and they never contacted Kevin to let him know. But he did contact me and was very polite.
Keith - Canyon Lake, TX
Kevin came in diagnosed the problem and had a quick resolution. Very respectful, seems like a go getter. I couldn't be more pleased.
Deborah - Canyon Lake, TX
Overall, a great experience. We had to wait an extra week for parts that were not needed (ordered and deemed necessary by another technician). Otherwise, everything was great....thank you!
Joanne - Canyon Lake, TX
Excellent Service, and Excellent Customer Service.
Tammie - Canyon Lake, TX
On time, friendly, fast. Luckily was a fast repair.
Mark - Canyon Lake, TX
Diego has serviced our fridge twice and both times he's been very professional and personable.
DISHWASHER KITCHENAID KDTE104ESS1 Arrived onsite for the dishwasher not working properly. Ran diagnostics and found that sump motor is not working. Replaced sump assembly and dishwasher tested good no leaks detected. In the process of removing the top rack the holder clips broke. Ordering adjusters. ; ordrng 2 WPW10546503 (adjuster)s
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site and found freezer door is opening and closing properly. Customer states two weeks ago freezer door would not close. It Corrected itself since service call was made. The customer states there was no food item keeping the freezer from closing properly. At this time refrigerator is operating as intended reported to tech line 7726144500
REFRIGERATOR GE GSH25JFTABB Arrived onsite for the refrigerator not making ice. Upon inspection found that the ice maker was turned off. Turn ice maker on and tested fine. Previous appliance company replaced ice maker a couple of weeks ago. Complete
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived onsite for the refrigerator not dispensing water properly and low ice production and moisture on ice door.ran diagnostics and found error code for ice maker E2. Tested the mullion and it did not heat up when I turn it on. Also saw that the ice door is not sealing properly causing moisture. Ordering parts. ; ordrng 1 W11162119 (door-ice) and 1 W11176246 (rail-mulln)
MICROWAVE JENN-AIR JMW2430DS01 "Arrived on site for customer complaint of unit turning on by itself, buttons not working, and chimes while not in use. Found faulty console, after replacing console, unit tested good.
MICROWAVE WHIRLPOOL WOC54EC0AS03 "Arrived on site for customer complaint of microwave section not working, found error code in diagnostic mode Microwave Appliance Manger Board Error. I found unit would turn on, but fan and turn table would not activate, I replaced MAM Control Board, fan and turn table were now working, but no heat still.
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Arrived on site for no cool. Pierced low side,pressure reading +30 diagnosed faulty compressor,removed compressor and filter drier installed a new compressor and filter drier vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good unit cooling down correctly"
MICROWAVE WHIRLPOOL WOC54EC0AS03 Arrived on job for complaints of it heating. Checked all three switches test good. Recommend replacement of control.; ordrng 1 WPW10632435 (cntrl-elec)
REFRIGERATOR KITCHENAID KRFC704FPS01 "Arrived on site for cooling issues. Found Orion control was wrong on both compressor box orders. Orion control has to be replaced with compressor
OVEN WHIRLPOOL WOS72EC0HS01 Arrived on job to replace console. After replacement test operation. Set date and time.
ICE MACHINE WHIRLPOOL WUI95X15HZ00 "Street is off of Curvatura, Arrived on site and found ice production is good, ice machine is working as intended. Explained to customer that ice machine is constantly making new ice as the ice in the bin melts. This is normal operation. No water leaks from connections at time of service, job complete"
ICE MACHINE KITCHENAID KUIX305ESS1 arrived on site for no ice. Diagnosed leak in system,replaced evaporator,compressor and drier,vacuumed system down unit kept vacuum recharged system to manufacture spec. Ran diagnostics good frost pattern on evaporator,reassembled unit,ran diagnostics no leaks unit passed all diagnostics. He led drain tube and water lines no leaks visible."
ICE MACHINE KITCHENAID KUIX535HPS00 "Arrived on site for unit off and no ice. Plugged unit into outlet unit powered on ran diagnostics no water flow to reservoir diagnosed faulty pump that includes water sensor. Installed a new pump ran diagnostics good water flow,ran external drain pump multiple cycles drain pump pumped out all water correctly,unit passed all other diagnostic test unit working as designed ; used 1 W11325175 (PUMP) from stock"
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site and replaced freezer door and nameplate diagnosed on previous visit. After replacement door is complete. No water leaks from connections at time of service job complete
OVEN WHIRLPOOL WOS72EC0HS01 "Arrived on site and found oven Control panel is currently functioning, builder has had it show black and white horizontal bars and not function. cycling power at breaker restores operation for a little while but issue repeats. Control panel was replaced already 3 weeks ago for the same issue. Spoke with techline and they recommended replacing control and console again. No other recommendation for a permanent repair. 7725905320"
COOKTOP KITCHENAID KICU569XSS00 "Arrived on site for customer complaint of unit not turning on at all, found blown fuse on left side module, I replaced fuse and tested unit, found capacitor on module failed and caused fuse to blow again, I replaced left side module, unit tested good."
DRYER WHIRLPOOL MED6000XW0 "Arrived on site and found saved error code F4E4, F3E6, F4E3. found element has failed, after replacement dryer is now operating normally, job complete"
REFRIGERATOR KITCHENAID KRFC604FSS01 "Arrived on site and inspected refrigerator and found blue wires on fill tube heater are broken, took picture. A new heater will need To be ordered, no water leaks from connections at time of service.; ordrng 1 W11366500 (FILL TUBE WITH HEATER)"
WASHER WHIRLPOOL WFW9600TA01 arrived on site and found saved error codes F21 long drain, F28 serial communication error. Replaced motor control board and washer will now complete a cycle normally when connected to a non GFCI outlet. No water leaks from connections at time of service. No water leaks from connections at time of service, job complete"
REFRIGERATOR KITCHENAID KRFC704FPS01 "arrived on site and found temperatures are 75 degrees in fresh food, 48 degrees in freezer, Inspected compressor and found it is hissing. Took one video and sent to LM. A new compressor will be needed to correct the issue, no water leaks from connections at time of service; ordrng 1 SEALEDSYSTEM and 1 SF8404 (STUB) and 1 W10143759 (drier (service)) and 1 W11025999 (compressor)"
OVEN WHIRLPOOL WOS72EC0HS01 "arrived on site and found display is still working but touch panel is unresponsive and selections cannot be made. This is the third control panel replacement on this oven. Multiple failures of the same parts, spoke with tech line to report multiple failures. 7725862209"
MICROWAVE KITCHENAID KOCE500ESS07 Arrived on site and found left hinge is not connected family builder left right hinge inserted and used a 2 foot piece of Romex to tie left-hand side of handle to microwave handle. Removed door completely and found hinge lock is in the wrong position. Door falling has dented the frame glass. Attempted to remove glass and when interior metal bracket was loosen glass shattered violently. Builder is aware of glass on the floor and a new one will need to be ordered.; ordrng 1 W10536162 (cover) and 1 W10827059 (door)
WASHER WHIRLPOOL WFW75HEFW0 "Arrived on site and inspected washer and found error code F3E1 cleared code and confirmed pressure hoses clear, per tech sheet started washer on a small load and it filled normally and is progressing with the wash cycle. Recommended to customer that they monitor the washer and if issue happens again we will bring back pressure hose, pressure switch, air trap , Control and harness to ensure repair on the next visit"
RANGE WHIRLPOOL WFE320M0ES2 "Arrived on site and replaced control diagnosed on previous visit, after replacement interior light is now operating normally, job complete"
MICROWAVE WHIRLPOOL WMH32519HZ3 "Arrived on site and found microwave control panel is not operating intermittently, replaced control panel, control board, and display board. Also found outlet is loose in the wall and recommended that builder inspect it. No further repair is required at this time, job complete"