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Local Reviews
for Burnet, TX
Powered by Fluid LOCALGreat service, knowledgeable Tech
Catherine - Burnet, TX
James is extremely knowledgeable, and competent.
Superior Service Tech
Felicia - Burnet, TX
Extremely knowledgeable of the products and friendly as well.
Great service!
Diana - Burnet, TX
Punctual, super polite, knowledgeable, efficient, excellent Technician!
Michele - Burnet, TX
We were super pleased with Jonathon’s expertise and that he diagnosed and fixed our dishwasher’s issues so efficiently! He was also very polite and personable.
Bettsye
Bettsye - Burnet, TX
I had placed a service call through American Home Shield to repair a refrigerator. My request was sent to Appliance Express and was quite surprised and impressed at the timeliness in their response. James, the technician contacted me with an acceptable window of time for his arrival and also called when he was about 20 minutes out. This was a huge help for me as I was not home and needed my son in law to meet him at my home. I had several phone conversations with James, he was polite, professional and responsive to my questions regarding the issues with my appliance. He did not leave a mess behind him. My son in law said James knew exactly what was wrong and was very efficient in repairing. Kudos to James. Good Job Appliance Express in your choice of technicians being sent to homes to take care of business. I would be happy to recommend y’all in the future. Thank you Bettsye Rose
Great service
Melissa - Burnet, TX
They were very professional and seemed to care about doing quality work. I am glad that Maytag uses them!
Great tech
Catherine - Burnet, TX
James was courteous, competent and ver y efficient.
210 Hannahs Way Burnet, Texas
Bob - Burnet, TX
Excellent Service Thank You
Terry
Terry - Burnet, TX
Great Service, very friendly and knowledgeable.
Friendly, professional, and quick repair
Teresa - Burnet, TX
My tech was James. He diagnosed the problem with my clothes washer and ordered the needed part. He was back a week later to make the repair, and now everything's working great!
Exceeded my expectations!!
Stacy - Burnet, TX
I am so please with the service and information James provided to me.
excellent service appointment !
Dennis - Burnet, TX
The technician ,Tyler, arrived on time and was very courteous and knowledgeable . He diagnosed the problem quickly and got it fixed in a hurry! This young man is a definite asset to your organization !
John
John - Burnet, TX
Great service
Great Service
Dawn - Burnet, TX
I am normally leery of purchasing extra warranty coverage on items but this one paid for itself and customer service, tech and time to get out was great.
Excellent Customer Service
Wanda - Burnet, TX
James was on time, very cautious due to the current virus, very cordial, and very efficient.
Jonathan good man great service give him a raise.
Steve - Burnet, TX
Very Helpful
Greg - Burnet, TX
He was very helpful and informative. He offered tips to help keep our appliances in good working order for many years.
Awesome job, Jonathan
Carol - Burnet, TX
My experience with Mr. Short was above my expectations. He quickly troubleshot my issues and even recommended better settings on my ice maker. Well done!
Terry
Terry - Burnet, TX
Jonathan Short was very helpful and provided excellent customer service!
Bright
Steve - Burnet, TX
Still no ice
Very Professional
Henry - Burnet, TX
James and Keith performed inspection and subsequent repair very efficiently. Kept us informed as to their arrival times and their work plan. Would request for future repairs.
Great and Fast Service
Christine - Burnet, TX
Technician diagnosed and repaired our ice maker problem quickly.
KitchenAid fridge repair
Melissa - Burnet, TX
Excellent service
Country girl - Burnet, TX
great service
Chris - Burnet, TX
Clif L.
REFRIGERATOR WHIRLPOOL KRMF706ESS00 Arrived on site to diagnose a refrigerator that is not cooling properly. I found freezer not defrosting due to open wire in circuit. Repaired wire and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Clif L.
WASHER WHIRLPOOL WTW4816FW2 Arrived on site to replace valve for washer. Replaced valve and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed.
Clif L.
DISHWASHER WHIRLPOOL MDB9979SKZ0 Arrived on site to diagnose a dishwasher that is not draining. Tested unit and found debris in drain pump. Removed debris and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed.
Jonathan S.
OVEN WHIRLPOOL WOD51EC0HS01 Arrived on site to install previous to install previous diagnosed part. Powered unit off at circuit breakers did gained access to temperature limiter. Removed failed limiter and installed new. Powered unit and tested operation. All tested good.
Jonathan S.
DISHWASHER GE GLD4160M15SS Arrived on site to install previous diagnosed parts. Removed failed dish racks and installed new. Tested dish rack operation. Customer water was off at time of service. Job completed
Jonathan S.
REFRIGERATOR WHIRLPOOL KRMF706ESS00 Arrived on site for refrigerator that would not stop running. Upon arrival we ran service diagnostics test and found the unit working as designed. Spoke with customer who stated he was unsure if the fan was supposed to consistently run on the unit. We advised customer on user guide for the how the unit will run. Call complete.
Jonathan S.
DRYER WHIRLPOOL WED8000DW4 Arrived on site dryer not heating. Started test cycle and found no heat at all. Gained access to heat element and found it was open and bad. Tested thermostats and tested good. Removed and replaced heating element. Put unit back into test cycle and found unit working as designed. Call complete.
Jonathan S.
WASHER WHIRLPOOL WTW4816FW2 "Arrived on site for washer not completing cycle. Inspected unit and work area. Performed diagnostics mode and checked fault codes. Found error F8 E1 and and ran the hot water valve and found it working as designed, then ran the cold water valve and found it trickling out. Confirmed failure I manual test mode and need to replace inlet valve. Advised customer on user guide for rebalancing load. Ordering valve and returning for service ; ordrng 1 W11210459 (VALVE)"
Jonathan S.
OVEN WHIRLPOOL WOD51EC0HS01 Arrived on site for upper oven not heating. Inspected unit and work area. Performed diagnostics mode and checked fault codes. Found error F6-E4 UI to control miscommunication. Tested components and found upper bake and broil not working. Gained access to control and measured resistance on temperature limiter and found opened. Was not able to find part on part diagram. Contacted parts department (SR) and was informed to put in part research. Office to schedule appointment when ETA is available. ; ordrng 1 WP4449751 (TEMP LIMITER )
Jonathan S.
OVEN WHIRLPOOL WOD51EC0HS01 Arrived on site to install previous diagnosed part. Removed failed UI and installed new. Performed diagnostics mode and checked configuration. Tested upper and lower normal bake mode n low temperature settings. Found both ovens responding. All tested good.
Jonathan S.
MICROWAVE GE PEB1590SM2SS Arrived on site for microwave not heating . Removed unit and tested fuse and door switches. Found primary switch stuck in open position. Removed failed primary switch and installed new. Powered unit on and tested operation. All tested good.
Jonathan S.
OVEN KITCHENAID KOST100ESS03 "Arrived on site for oven broil element sparking. Inspected unit and work area. Found broil element broken. Performed diagnostics mode and checked fault codes, none found. Found element will need to be replaced and will need to continue to test. Service and labor $239.99, part is covered by manufacturer warranty, plus tax. Customer approved estimate. Removed failed element and installed new. Performed diagnostics mode and activated bake and broil element. Found both working. Put unit in normal bake mode at 350° and monitored temperature. All tested good.
James C.
REFRIGERATOR KITCHENAID KRFF507ESS01 Arrived on site and installed new drain tube and sealed to cabinet. Installed shims to level out fresh food drain pan. Unit tests good. Job complete
Jonathan S.
WASHER WHIRLPOOL WTW8500DC5 "Arrived on site for washer having long cycles and will not advance. Performed diagnostics mode and checked fault codes. Found error code F3-E2 water temp fault and F0-E4 spin limited by water. Performed manual test cycle and found cold water not working. Tested voltage to inlet valve and found faulty valve. Removed failed inlet valve and installed new. Performed diagnostics mode and tested operation. All tested good, no water leaks detected."
James C.
RANGE KITCHENAID KSGG700ESS1 Arrived on site and tested operation. Found both the bake and broiled burners ignite but the flames is not being sensed and the igniters continue to spark then turn gas off. Found solenoids to be good and proper voltage to dsi module. Unit will need new module to repair. Office to schedule return services due to part availability ; ordrng 1 W10860916 (module-spk)
James C.
REFRIGERATOR KITCHENAID KRFF507ESS01
James C.
ICE MACHINE WHIRLPOOL KUIX535HPS00 Arrived on site and tested operation. Found shower head cracked causing ice to build on one side of evaporator and the slab is hanging up on harvest cycle. Also found fill valve humming and vibrating while filling. Unit will need new shower head and valve to repair. ; ordrng 1 W10863947 (tube)
James C.
WASHER WHIRLPOOL MHW5630HC0 Arrived on site and installed new drain pump. Found washer had also slid on pedestal. Found no mounting screws installed between unit and pedestal. Tested drain pump for proper operation and instructed customer not to use unit until it is secured to pedestal properly due to risk of damage to unit or home. Unit now draining properly. Job complete
James C.
REFRIGERATOR WHIRLPOOL MDB9959SKZ0 Arrived on site and installed new wash motor assembly. Tested operation and found new motor just humms as well. Called tech line and spoke to Ed #7729255704. New wash motor assembly defective. Ordering new wash motor assembly and control. Office to schedule return services ; ordrng 1 W11410063 (CONTROL) and 1 W11416363 (WASH MOTOR)
James C.
DISHWASHER GE GLD4160M15SS "Arrived on site and inspected unit. Found upper and lower racks rusted and falling apart. Unit will need both to repair. Tested motor and drain pump and found to operate properly. Office to,schedule return services due to part availability ; ordrng 1 AUTHO (AUTHO) and 1 WD28X10385 (rack lower roll asm) and 1 WD35X10381 (kit tiered dw upper)"
James C.
WASHER MAYTAG MVW7230HW0 Arrived on site and tested operation. Ran automatic diagnostics and found all functions working. Ran ui test and found all buttons operating properly at time of service. Instructed customer that the buttons are capacitive touch and if pushed too hard or too soft they sometimes will not respond. Unit tests good. Job complete
James C.
WASHER WHIRLPOOL MHW5630HC0 Arrived on site and tested operation. Found long drain error. Filled unit with water and attempted to drain. Found chattering from drain pump area while attempting to drain. Found no obstructions in pump filter. Unit will need new drain pump assembly to repair. ; ordrng 1 W11458345 (DRAIN PUMP)
James C.
REFRIGERATOR WHIRLPOOL MDB9959SKZ0 "Arrived on site and tested operation. Found errors for not draining, over flow and wash motor not running. Cleared faults and ran diagnostics. Found water in over flow pan but no leaks found in diagnostics. Also found no water in unit upon arrival. Wash motor just humms and will not pump,water. Unit has failed wash motor and will need new to repair. Office to schedule return services due to part availability. ; ordrng 1 W11416363 (WASH MOTOR)"
James C.
DISHWASHER MAYTAG MDB9959SKZ0 "Arrived on site and installed new control. Ran diagnostics and found unit working properly. Ran normal,cycle and found unit fills with water and wash cycle runs properly. Job complete"
James C.
REFRIGERATOR KITCHENAID KRFC704FPS03 "Arrived on site and tested operation. Found when dispensing ice the auger just skips off of shaft. Unit will need new container, shaft and motor to repair. Office to schedule return services due to part availability. ; ordrng 1 W10910401 (ice-contnr) and 1 W11228132 (shaft)"
James C.
OVEN WHIRLPOOL WOD51EC0HS01 Arrived on site and tested operation. Found communication errors in memory. Found lower oven power button not responding. Found lower components would activate during testing but the console would not alway select lower oven when attempting to cook in lower oven. Customer also not able to connect oven to WiFi. Unit will need new console to repair. Office to schedule return services due to part availability. ; ordrng 1 W11297709 (console)
Jonathan S.
REFRIGERATOR KITCHENAID KRFC704FPS03 Arrived on site for refrigerator not producing ice and to install previously diagnosed parts. Customer stated that the ice maker continued to drip. Replaced the door and inner door UI. Unit worked as designed. Advised customer to let ice bin sit out of fridge for a few hours to dry out before putting it back in. Call complete.
Jonathan S.
WASHER MAYTAG MVWX655DW2 "(JM) Arrived on site for washing machine that was only filling roughly 1/4 of the tub. After inspecting the unit we checked for fault codes and found none. Performed diagnostics mode, and automatic test cycle where we monitored operation. Unit worked as designed. Informed customer on user care guide and operation. No water leaks observe during service. Call complete."
Jonathan S.
WASHER MAYTAG PAV2300AWW "Arrived on site to install previous diagnosed parts. Inspected unit and work area. Gained access to drain pump and removed failed pump with belt. Installed new and drained remaining water from unit. Tested all other operations. All tested good, no water leaks detected."
Jonathan S.
FREEZER WHIRLPOOL WZF34X16DW04 "Arrived on site for freezer making rattling noise. Inspected unit and work area. Found sound coming from compressor area. Removed access panel and found seal had fallen off of copper line and causing start dev vibrating against compressor. Removed starting device and installed new. Added sealer to copper line. Performed diagnostics mode and tested. All tested good, no water leaks detected. Call complete."
Jonathan S.
WASHER MAYTAG MVWB865GW1 (JM) Arrived on site for washer with sheet caught in agitator. Inspected unit and work area. Removed agitator and removed sheet. After reinstalling agitator we performed diagnostics mode and found F2E1 and F8E3. Informed customer lid was left open after filling and cleared error codes. Ran test cycle and unit worked as designed. No leaks observed during service. Call complete.
James C.
DISHWASHER MAYTAG MDB9959SKZ0 Arrived on site and tested operation. Found unit will not fill with water. Tested fill valve and found to be good. Tested voltage to fill valve and found no voltage during fill cycle and indicator light on control would cut off. Verified proper voltage and polarity at control. Unit has proper voltage at control. New control is defective and will need to be replaced. ; ordrng 1 W11410063 (CONTROL)
James C.
VENTHOOD WHIRLPOOL KVWB606DSS1 Arrived on site and attempted to remove blower to replace. Found blower jammed and unable to remove to replace. Customer is going to have general contractor correct installation so that blower can be replaced. Left blower with customer per request. She will contact us of contractor is unable to remove motor after removing hood
Jonathan S.
WASHER WHIRLPOOL MHW5630HC0 "Arrived on site for washer not draining. Customer stated the issue has been since day 1 of getting washer and sometimes it will drain when putting on drain and spin cycle. Inspected unit and work area. Found standpipe only 30 inches from floor. Performed diagnostics mode and checked fault codes. Found fault code F9-E1 long drain, F0-E2 over suds, F0-E5 off balance load, F8-E1 valve failure and F5-E2 lock failure. Ran automatic test cycle and found unit continues to drain then will advance but after adding water it will go to drain mode. Called Whirlpool tech support and spoke with Ed. He stated with unit on pedestal standpipe needs to be at 53 inches from floor, without pedestal a minimum of 39 inches. Found door lock and valve water lines correct and working as designed in manual test mode. Over suds could be created by water siphon in to unit from improper standpipe. Found all functions of machine working. (Sr#7729112267). No water leaks detected during s
Jonathan S.
WASHER MAYTAG PAV2300AWW "Arrived n site for washer not rinsing. Inspected unit and work area. Tested spin cycle and found unit started to spin then locked up and would not complete drain. Gained access to pulley system. Removed belt and turned transmission by hand and found working as designed. Started motor without belt connected and found working. Turned drain pump pulley by hand and found pulley rubbing against frame and causing to lock up. Without tension from belt drain pump pulley would turn freely. Found failure has worn down belt. Will need to replace pump,and belt. No authorization needed to complete repair.; ordrng 1 WP21352320 (BELT) and 1 WP35-6780 (DRAIN PUMP)"