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Local Reviews
for Burnet, TX

Rated 4.9 out of 5 stars based on 19 customer reviews

Map of Burnet, TX

Don





Map of Burnet, TX

Very Knowledgeable




Jerry fixed our problem quickly and gave us several tips about our other appliances.


Map of Burnet, TX

Great




Real good. Came in and identify problems.fixed it and left. Real friendly and knowledgeable


Map of Burnet, TX

Great Service




Thomas was a pleasure


Map of Burnet, TX

Excellent customer service!





Map of Burnet, TX

Great





Map of Burnet, TX

Great servive




Great job, on time and fixed issue.


Map of Burnet, TX

Great job!





Map of Burnet, TX

Great first experience!




The technician was very personable and knowledgeable. He competed the repair and gave me a thorough update as to what happened and what he did to make it work properly.


Map of Burnet, TX

Unfortunately, washer was DOA




Quick response time. Polite and competent service. Unfortunately our washer was not worth repairing. Would certainly call Appliance Express if I needed help again. Only giving 4 stars because they just assessed damage, not repaired.


Great Service




Prompt, courteous and very professional. Could not be better. Thank you for sending me the best anyone could ask for. Thanks Again, Jay Colquitt


Very professional




Best service I have had in a long time. Gave us a day, emailed confirmation and call the day of the service with a time Showed up when expected completed work quickly and was through.


Great technicians




The first technician, Steve, was courteous and efficient. Appliance Express ordered the wrong part, so we still could not use our range. Today, Thomas Lott was also courteous and efficient and had our range repaired in record time. He showed me the defective bake element and explained what happened. The technicians were excellent, but office staff at Appliance Express need training in customer service.


great experience




Tommy was very professional and was on time and knew what he was doing.


Timely and Reliable Service





Great service!




Great job. Arrived on time. Explained thoroughly what the problem was and what they did to fix it. Highly recommended.


Prompt. Professional.




Very professional. Prompt. Would use again.


Profetional




He was fast and very professional!


Great Service




Steve was very knowledgeable about the product. He was able to fix the problem quickly. He was very polite, would not hesitate to call him if we have any other problems.


Thomas L.

Thomas L.

Near Co Rd 119, Burnet, TX 78611
Thomas L.

Thomas L.

Near Co Rd 119, Burnet, TX 78611
Thomas L.

Thomas L.

Arrived on site for no cool condition. Heard compressor starting and stopping. Found compressor harness loose curing condition. Corrected. Compressor now starts and cooling has begun. Water connections were all dry.

Near Waters Edge, Burnet, TX 78611
Jerry C.

Jerry C.

WRT311FZDW01 Arrived to inspect no ice. I found the water supply in the off position and after correcting, the ice maker filled as designed during manual harvest. Operational test good, no leaks observed during service.

Near Long Mountain Dr, Burnet, TX 78611
Jerry C.

Jerry C.

WRS588FIHZ00 Arrived to inspect noise. The unit was vibrating from the lower back of the compressor area. I found the wiring for enter laid over the plastic box and causing the noise. I re-routed the wires and adjusted adjacent tubing. I tested the unit through service test mode and found the issue corrected. I squared the cabinet and leveled the doors. Operational test good, no leaks observed during service.

Near Co Rd 141, Burnet, TX 78611
Jerry C.

Jerry C.

Near Co Rd 141, Burnet, TX 78611
Jerry C.

Jerry C.

WRS588FIHZ00 Arrived to inspect noise. The unit was vibrating from the lower back of the compressor area. I found the wiring for enter laid over the plastic box and causing the noise. I re-routed the wires and adjusted adjacent tubing. I tested the unit through service test mode and found the issue corrected. I squared the cabinet and leveled the doors. Operational test good, no leaks observed during service.

Near Co Rd 141, Burnet, TX 78611
Thomas L.

Thomas L.

Arrived on site for drum not rotating. Found drum binding on front seal. Corrected seal issue and tested. Dryer is clean of lint.

Near N Water St, Burnet, TX 78611
Thomas L.

Thomas L.

Arrived on site for no turntable operation. Found driver and support not fitting into motor shaft properly thus causing dish not to turn.

Near N Water St, Burnet, TX 78611
Thomas L.

Thomas L.

Arrived on site for doors not aligning with each other. Freezer door at top sticks about 1/2” farther than the right door. Ordering new door. Customer aware of 6-8 week time frame. Office to reschedule

Near Waters Edge, Burnet, TX 78611
Thomas L.

Thomas L.

Arrived on site for no operation. Removed and replaced failed lid switch.

Near Water's Edge, Burnet, TX 78611
Steve C.

Steve C.

Arrived on site to replace the control and thermistor due to not cooling properly. Replaced both parts and tested the unit. Unit works properly and customer has a one year warranty on the parts and labor. All water connections were dry at the time of service.

Near E Tate St, Burnet, TX 78611
Steve C.

Steve C.

Arrived on site for the unit has error code LF. Tested the unit in diagnostics and received error code f3e2 valve thermistor short, and f8e1 long fill. Found the valve is defective. Replaced the valve and calibrated the unit. Unit works properly and all water connections were dry at the time of service.

Near E Johnson St, Burnet, TX 78611
Thomas L.

Thomas L.

Arrived on site for leaking inlet water valve. Found the in the hot water valve leaking inside machine. Replaced and tested. All water connections were dry. Customer will re-install the unit after we leave due to utility room conditions.

Near TX-29, Burnet, TX 78611
Thomas L.

Thomas L.

Arrived on site for Noisey operation. Found fresh food temp at 38 and freezer temp at -3. All operations were normal and quiet. Customer had defrosted the unit prior several days ago. Suspect defrost cycle problem. However defrost heater energized in diagnostics testing. All water connections were dry. Customer to observe u it operations.

Near N Hill St, Burnet, TX 78611
Thomas L.

Thomas L.

Arrived on site for unit leaking water. Found restricted drain line. Replaced drain line. Water connections are all dry. Erica ran card for payment.

Near Co Rd 202, Burnet, TX 78611
Thomas L.

Thomas L.

Removed and replaced control that would display temperatures and that would not shut. Burner off. Unit is now operating correctly.

Near 2nd St, Burnet, TX 78611
Thomas L.

Thomas L.

Near Co Rd 100, Burnet, TX 78611
Thomas L.

Thomas L.

Arrived and replace both rails as bearing were falling out. Unit now operates correctly.

Near Co Rd 100, Burnet, TX 78611
Thomas L.

Thomas L.

Arrived on site for no ice condition. Found icemaker to have a defective drive Motor. Replaced and tested. Water connections were dry. Customer I needs to correct very low water pressure to unit.

Near Co Rd 200, Burnet, TX 78611
Thomas L.

Thomas L.

Arrived on site for water leaking into fresh food section. Found the defrost drain line had frozen. Defrosted and tested.

Near E Washington St, Burnet, TX 78611
Thomas L.

Thomas L.

Arrived on site no ice condition. Found unit to have any evaporator leak. Unit also had a defective condenser fan motor. It also had a defective recirculation pump. Replaced all and tested well.

Near E Washington St, Burnet, TX 78611
Thomas L.

Thomas L.

Arrived on site for no operation. Arrived to find control displaying F3E0 for shorted sensor. Removed and replaced shorted sensor. Tested the unit. Unit never stopped heating. My meter showed 450 and control showed 120. Ordering control Sarah assisted.

Near 2nd St, Burnet, TX 78611
Thomas L.

Thomas L.

Arrived on site for no spin condition. Recalibrated control and spin now functions properly. Water connections were dry.

Near Southland Dr, Burnet, TX 78611
Thomas L.

Thomas L.

Arrived on site for no heat condition. Found that the heating element has failed causing the unit not to drive. Removed every replaced failed heating element. Unit now operates properly. This is a different issue than the last repair. Dryer and house venting are clear.

Near Eagle Ridge, Burnet, TX 78611
Thomas L.

Thomas L.

Arrived on site and replace torn door gasket. Venting in dryer is clear. Venting in house was discussed with customer. All operations are now normal.

Near Cherry Ridge Dr, Burnet, TX 78611
Thomas L.

Thomas L.

Arrived on site install previously diagnosed and ordered parts. Removed and replaced the UI control; tested unit and unit tested good. No water connections to unit due to it sitting outside under the carport. Job completed.

Near TX-29, Burnet, TX 78611
Mike C.

Mike C.

Maytag Dryer LDE410 Arrived to find unit making a squeaking sound during operation. Found drum support rollers and pulley bearings worn from normal wear and tear. Installed new support rollers and pulley. Checked operation and unit checks good.

Near TX-29, Burnet, TX 78611
Thomas L.

Thomas L.

Arrived on site for Noisey fan motor. Tested unit and fan was loud. Quoted the customer for a fan motor $149.58 and service/labor $219.99. Customer agreed to the service and paid service fee. Remaining balance is $291.82. Office to order parts and schedule return service 04/11/18 JA.

Near Hoover Valley Rd, Burnet, TX 78611
Thomas L.

Thomas L.

Arrived on site to inspect dryer not drying. Customer advised she has to dry her clothes three times or more to get them dry. Verified ohms at the heating element and it read open. Checked the heating element and found it burnt and broken. Office to order element, cutoff and schedule return service. 04/09 MS

Near Eagle Ridge, Burnet, TX 78611
Thomas L.

Thomas L.

Arrived on site for leaking icemaker. Found slow turning module motor causing icemaker to overfill. Replaced icemaker. All water connections were dry at time of service

Near TX-29, Burnet, TX 78611
Thomas L.

Thomas L.

Replaced failed door switches and control. Unit operates as designed.

Near Rexford Dr, Burnet, TX 78611
Thomas L.

Thomas L.

Arrived on site for no fan operation. Found fan was electrically shorted. Replaced and tested.

Near TX-29, Burnet, TX 78611
Jerry C.

Jerry C.

WED9600TA0 arrived on site for a noisy dryer. Placed the unit in normal dry and once turned on, the unit became very noisy. Upon further inspection, found that the belt tensioner pulley was damaged. Removed and replaced all parts within the dryer repair kit. Cleaned lint within the unit and tested unit. Unit operated as designed. Also found that the bottom drawer of unit was off track. Adjusted the drawer by placing it back on track. Job completed.

Near Co Rd 116, Burnet, TX 78611
Thomas L.

Thomas L.

Arrived on site for unit filling and draining repeatedly. Tested unit and found unit needed to be calibrated. Calibrated unit and unit now operates properly. All water connections were dry.

Near County Rd 340, Burnet, TX 78611