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Local Reviews
for Burnet, TX
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Donna - Burnet, TX
Within 5 minutes Tommy had the issue diagnosed, & went to work to correct the problem. He was in & out within 30 minutes. He was courteous, knowledgeable, & professional. We’ll ask for him by name if we need to call again.
Amazing service
Russ - Burnet, TX
James drove 35 miles to fix our dryer. He called when he was close, then shook my hand and introduced himself right away when he arrived. He fixed the dryer within the hour and was polite when he left. I'd use James again!
Got here early, got it fixed
Marcha - Burnet, TX
Unfortunately, this was the second trip since they needed to order a part, so I was without a washer for a week. But he got here at the beginning of the appointment window and got everything all fixed in short order.
Bobby
Bobby - Burnet, TX
Tommy showed up on time. He was friendly he was knowledgeable and he went to work right away. He answered all my questions and I was happy with his service.
Kathleen
Haffner - Burnet, TX
Great srrvice
Awesome Servive
Faith - Burnet, TX
Steve was amazing. He was friendly, knowledgeable, and efficient. I had no worries and that was awesome.
Don
Don - Burnet, TX
Very Knowledgeable
Suzy - Burnet, TX
Jerry fixed our problem quickly and gave us several tips about our other appliances.
Great
Calvert - Burnet, TX
Real good. Came in and identify problems.fixed it and left. Real friendly and knowledgeable
Great Service
Paul - Burnet, TX
Thomas was a pleasure
Excellent customer service!
Amy - Burnet, TX
Great
Larry - Burnet, TX
Great servive
James - Burnet, TX
Great job, on time and fixed issue.
Great job!
Bryan - Burnet, TX
Great first experience!
Martha - Burnet, TX
The technician was very personable and knowledgeable. He competed the repair and gave me a thorough update as to what happened and what he did to make it work properly.
Unfortunately, washer was DOA
Lida - Burnet, TX
Quick response time. Polite and competent service. Unfortunately our washer was not worth repairing. Would certainly call Appliance Express if I needed help again. Only giving 4 stars because they just assessed damage, not repaired.
Great Service
Jay - Burnet, TX
Prompt, courteous and very professional. Could not be better. Thank you for sending me the best anyone could ask for. Thanks Again, Jay Colquitt
Very professional
Lucille - Burnet, TX
Best service I have had in a long time. Gave us a day, emailed confirmation and call the day of the service with a time Showed up when expected completed work quickly and was through.
Great technicians
Tommye - Burnet, TX
The first technician, Steve, was courteous and efficient. Appliance Express ordered the wrong part, so we still could not use our range. Today, Thomas Lott was also courteous and efficient and had our range repaired in record time. He showed me the defective bake element and explained what happened. The technicians were excellent, but office staff at Appliance Express need training in customer service.
great experience
Robert - Burnet, TX
Tommy was very professional and was on time and knew what he was doing.
Timely and Reliable Service
Kay - Burnet, TX
Great service!
Cheryl - Burnet, TX
Great job. Arrived on time. Explained thoroughly what the problem was and what they did to fix it. Highly recommended.
Prompt. Professional.
Lynn - Burnet, TX
Very professional. Prompt. Would use again.
Profetional
Imelda - Burnet, TX
He was fast and very professional!
Great Service
Judy - Burnet, TX
Steve was very knowledgeable about the product. He was able to fix the problem quickly. He was very polite, would not hesitate to call him if we have any other problems.
Jonathan S.
WASHER GE GTW460ASJWW "Arrived on site for washer not operating. Found unit not installed, connected power and installed drain to bucket. Performed diagnostics mode and found error code for lid lock and inlet valve. Started unit in normal mode and would not advance cycle. Tested door lock resistance and found none. Replaced lid lock and tested unit in normal spin mode and unit advanced cycle. Tested inlet valve resistance and found within range. Inspected valve screen and found cold water valve screen clogged, cleaned screen. All tested good, no water to unit at time of service."
Jonathan S.
WASHER GE GTW460ASJWW "Arrived on site for washer not operating. Found unit not installed, connected power and installed drain to bucket. Performed diagnostics mode and found error code for lid lock and inlet valve. Started unit in normal mode and would not advance cycle. Tested door lock resistance and found none. Replaced lid lock and tested unit in normal spin mode and unit advanced cycle. Tested inlet valve resistance and found within range. Inspected valve screen and found cold water valve screen clogged, cleaned screen. All tested good, no water to unit at time of service."
Thomas L.
WASHER GE GTW330ASK3WW Arrived on site or unit not cycling. Tested unit and found that the lid lock strike was not securely tightened to the lid. Tightened loose lid lock strike screws and tested unit. All operations are normal. All water connections are dry.
Thomas L.
COOKTOP HOTPOINT RB787B H5BB Arrived on site or heat lights on at right front burner not working. Replaced right front burner switch now all operations are correct.
Thomas L.
COOKTOP HOTPOINT RB787B H5BB Arrived on site or heat lights on at right front burner not working. Replaced right front burner switch now all operations are correct.
Thomas L.
REFRIGERATOR WHIRLPOOL WRS571CIHB00 Arrived on site for fresh food door that does not operate properly. Found that the bushing section of the door is cracked and will not of wine on the hinge properly. Replaced fresh food door and the new door now works smoothly and properly. All water connections were dry.
James C.
REFRIGERATOR WHIRLPOOL WRF555SDFZ05 Arrived on site and inspected unit. Found air leak at ice door and gasket on door that seals to ice bin. Corrected gasket and installed new separator. Tested for proper operation and found unit working properly. Job complete
James C.
DRYER GE GTD45EASJ2WS Arrived on site and tested operation. Found drum making a scrapping sound. Removed and found both top slides had come loose. Replaced slides and tested operation. Unit working properly. Customer has vinyl vent hose and I instructed her of the fire hazard they have and recommended to replace with s metal vent hose. Job complete
James C.
COOKTOP WHIRLPOOL KICU569XBL00 Arrived on site and installed new module. Tested for proper operation and found unit working properly. Job complete
James C.
ICE MACHINE KITCHENAID KUIC18NNZS0 Arrived on site and tested operation. Customer stated that he pushed the unit back and it began leaking. He also stated that the ice production stopped as well. Found filter to be clogged and not allowing proper water flow to reservoir. Customer had new filter and installed. Water now flowing properly into reservoir. Unit working properly and all water connections dry at time of service. Job complete
James C.
WASHER GE GTW220ACK2WW "Arrived on site and installed new transmission, fastener kit, clutch, pulley, belt, actuator, and spring. Tested for proper operation and found unit working properly and all water connections dry at time of service. Job complete"
James C.
COOKTOP WHIRLPOOL KICU569XBL00 Arrived on site and tested operation. Found right side module has failed causing error. Unit will need new module to repair. ; schdld next appmnt for 10/29 MON !
James C.
DISHWASHER WHIRLPOOL MDBH945AWW Arrived on site and customer had door latch on site. Quoted customer to install latch and instructed that we could not warranty part or labor due to part not provided by appliance express. Installed latch and tested operation. Unit working properly and all water connections dry at time of service. Job complete
James C.
RANGE WHIRLPOOL WFG320M0BS3 "Arrived on site and tested operation. Found left rear not working, right rear has early large flame and both front burners have very small flame. Installed correct orifice in burners and tested. Unit working properly. Job complete"
Thomas L.
RANGE KITCHENAID KSEG950ESS1 Remove and replace cooling fan due to Noisey bearings. Unit now tests properly.
Thomas L.
DRYER MAYTAG MEDC215EW1 "Checked dryer for a load noise condition. Turned unit on, observed unit while operating, detected noise. Found screw and bracket on heater duct loose, which was causing the noise. Fastened components, reassembled, and turned unit on. Dryer operating properly at this time. Vent was clean"
James C.
WASHER MAYTAG MVWX655DW0 Arrived on site and installed new basket. Tested for proper operation and found unit working properly and all water connections dry at time of service. Job complete. (TL380) previous collected diagnosis will apply to labor
James C.
RANGE WHIRLPOOL WEG745H0FS0 Arrived on site and tested operation. Found rear right burner not lighting. Found igniter loose due to retainer clip has come off. Secured properly and tested. Unit working properly. Job complete
James C.
REFRIGERATOR GE GSHL6PAXCELS Arrived on site and tested operation. Found overload cutting out after short run time. Tested with new overload and start relay. Allowed compressor to run for 30 minutes with no issues and unit cooling properly. Compressor not overheating and all tests good. Job complete
Thomas L.
WASHER HOTPOINT HTWP1000M0WW "Arrived on site for water leaking during wash cycle. Found in that water valve, cold side, leaking. Replaced and tested. All water connections are dry."
Thomas L.
RANGE KITCHENAID KSEG950ESS1 Arrived on site to replace noisy cooling fan. This product has the base of the blower bolted to the floor for its installation. This model normally just pulls out forward. However this unit for some reason is binding on the base of the fan that’s bolted on the floor and it will not come forward completely. I will need help to lift it gently over that base and then out. Thus I need a two-man help her.; ordrng 1 2MANJOB
Thomas L.
WASHER MAYTAG MVWX655DW0 Arrived on site for Improper spin. condition. Found basket out of round. Office to order. Water connections were dry.; ordrng 1 W10752719 (basket)
Thomas L.
VENTHOOD JENN-AIR JXW9048WP2 "Arrived on site for a broken knob. Checked unit, found that knob was missing the insert. Removed and replaced knob. Turned unit on, unit working properly at this time."
Thomas L.
Arrived on site for washer on working. Checked unit, found wash cycle not completing a cycle. Ran unit though diagnostics, it would not complete a diagnostics cycle. Control board is defective. Also, door latch is not locking. Checked voltage, voltage was present. Removed and replaced components, properly fastened and wired. Operated washer on wash cycle, checks good. All water connections were dry.
Thomas L.
Arrived on site, checked in with customer. Removed and replaced High Amperage no cool compressor, valve, and drier. Properly fastened and wired. Turned unit on, began to cool. Unit working properly at this time. Advised customer that unit will take approximately 12 hours to reach appropriate temperatures. All water connections were dry
Thomas L.
Arrived on site for no heat condition. Found shaft of timer is broken so customer cannot tell where they are setting control. Dryer heats fine but house vent is restricted Ordering knob and customer is getting vent cleaned.
Thomas L.
Arrived on site for improper burner operations. Found unit was incorrectly converted by dealer. Customer to contact and have then convert unit.
Thomas L.
Arrived on site for no cool condition. Found freezer temp was 48 degrees and fresh food was at 58 degrees. Found compressor not running. When compressor would run at 10 amps and then shut off. Unit will need a compressor replacement estimated at $800.
Thomas L.
Arrived on site for no operation. Found FSU Lied door switch. Replaced. Unit now operates properly. Dryer vent and house vent is clear.
Thomas L.
Checked unit. Good voltage at plug. Unit will not start at all. Found that the door switch is not physically working but has power to it. Needs door switch
Thomas L.
Checked unit. Put into diagnostics. Ran agitation and noise coming from motor area. Bolt is tight on rotor but it is moving like it is loose. Needs the gearcase, stator, rotor to fix the loose issue
Thomas L.
Arrived on site for no cool condition. Found all operations running and freezer temp was a 6 and fresh food was at 40. All water connections were dry.
Thomas L.
Arrived on site for no operation. Found unit totally dead. Found L1 wire loose in junction box. Corrected and tested unit. Unit now operates properly with no water leaks.
Thomas L.
Arrived on site for Noisey operations. Customer loaded clothes in unit so we could get a good weight in the unit. All operations were normal and no leaks were found. U
Thomas L.
Arrived on site or no ice condition. Found that the icemaker was overfilling causing the blades to jam. Replaced ice maker and all water connections are dry.