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for Burnet, TX
Bettsye - Burnet, TX
I had placed a service call through American Home Shield to repair a refrigerator. My request was sent to Appliance Express and was quite surprised and impressed at the timeliness in their response. James, the technician contacted me with an acceptable window of time for his arrival and also called when he was about 20 minutes out. This was a huge help for me as I was not home and needed my son in law to meet him at my home. I had several phone conversations with James, he was polite, professional and responsive to my questions regarding the issues with my appliance. He did not leave a mess behind him. My son in law said James knew exactly what was wrong and was very efficient in repairing. Kudos to James. Good Job Appliance Express in your choice of technicians being sent to homes to take care of business. I would be happy to recommend y’all in the future. Thank you Bettsye Rose
Melissa - Burnet, TX
They were very professional and seemed to care about doing quality work. I am glad that Maytag uses them!
Catherine - Burnet, TX
James was courteous, competent and ver y efficient.
210 Hannahs Way Burnet, Texas
Bob - Burnet, TX
Excellent Service Thank You
Terry - Burnet, TX
Great Service, very friendly and knowledgeable.
Friendly, professional, and quick repair
Teresa - Burnet, TX
My tech was James. He diagnosed the problem with my clothes washer and ordered the needed part. He was back a week later to make the repair, and now everything's working great!
Exceeded my expectations!!
Stacy - Burnet, TX
I am so please with the service and information James provided to me.
excellent service appointment !
Dennis - Burnet, TX
The technician ,Tyler, arrived on time and was very courteous and knowledgeable . He diagnosed the problem quickly and got it fixed in a hurry! This young man is a definite asset to your organization !
John - Burnet, TX
Dawn - Burnet, TX
I am normally leery of purchasing extra warranty coverage on items but this one paid for itself and customer service, tech and time to get out was great.
Excellent Customer Service
Wanda - Burnet, TX
James was on time, very cautious due to the current virus, very cordial, and very efficient.
Jonathan good man great service give him a raise.
Steve - Burnet, TX
Greg - Burnet, TX
He was very helpful and informative. He offered tips to help keep our appliances in good working order for many years.
Awesome job, Jonathan
Carol - Burnet, TX
My experience with Mr. Short was above my expectations. He quickly troubleshot my issues and even recommended better settings on my ice maker. Well done!
Terry - Burnet, TX
Jonathan Short was very helpful and provided excellent customer service!
Steve - Burnet, TX
Still no ice
Henry - Burnet, TX
James and Keith performed inspection and subsequent repair very efficiently. Kept us informed as to their arrival times and their work plan. Would request for future repairs.
Great and Fast Service
Christine - Burnet, TX
Technician diagnosed and repaired our ice maker problem quickly.
KitchenAid fridge repair
Melissa - Burnet, TX
Country girl - Burnet, TX
Chris - Burnet, TX
Excellent service technician
Robert - Burnet, TX
Thank you, Appliance Express. Since my worst purchase in 30+ years of Maytag appliances, AE has been in my home to repair the newest latest and greatest Maytag front loading washer and dryer so may times I can't remember. Replaced virtually everything in both the washer and dryer that can be replaced. Time will tell...best advise is NEVER buy Maytag anything. Second best is to purchase an extended warranty and third is get to know Appliance Express (an excellent company and the best technicians !!!).
above what we expected
David - Burnet, TX
I was not at home when Al arrived to fix our whirlpool. My wife said he was very nice and had informed her what was wrong. He was about finished when I arrived. We are very happy with his excellent service.
Caroline - Burnet, TX
Great service, knowledgeable professional tech
Nita - Burnet, TX
We appreciate the honest opinion of Jonathan. Glad he was able to repair our dishwasher!
RANGE THERMADOR PRD486WDGU/01 Arrived on site to install previous diagnosed parts. Removed temp display and installed new. Found harness was for the digital displays. Assembled unit and tested operation. All tested good.
REFRIGERATOR WHIRLPOOL WRS315SNHM01 "Arrived on site to install previous diagnosed. Removed freezer door handle and installed new. Tested door handle and door opening and closing. All tested good, no water leaks detected."
OVEN WHIRLPOOL WOS72EC0HS02 Arrived on site to install previous diagnosed parts. Removed unit and installed blower and console. Installed unit and performed diagnostics mode. Checked fault history. Ran manual test mode and normal bake cycle. Found blower activating on both settings. All tested good.
ICE MACHINE WHIRLPOOL KUID508HPS00 Arrived on site for ice machine not powering on. Per diagnostics and tested outlet and found correct. Tested voltage out of pump and found no voltage. Contacted unit with out pump and found powering on. Performed diagnostics mode and tested all operations. Found all working. Will need to replace external drain pump to complete repair. ; ordrng 1 W10825875 (DRAIN PUMP)
REFRIGERATOR WHIRLPOOL WRT519SZDG03 Arrived on site and tested operation. Found evaporator frozen again. Tested defrost circuit and found to be good. Tested evaporator thermistor and found to be reading out of range. Installed new thermistor and defrosted evaporator with steamer. Unit tests good. Job complete
DRYER MAYTAG MED3500FW0 Arrived on site and tested operation. Found heater not working. Accessed heater and found to have failed. Vacuumed lint from unit and installed new heater. Tested operation and found unit working properly. Job complete
WASHER MAYTAG MVWB765FW3 Arrived on site and installed new console. Calibrated unit and tested operation. Unit tests good. Job complete
DISHWASHER KITCHENAID KDTE304DSS1 Arrived on site and tested operation. Found no faults in memory. Customer concerned about dishes not drying properly. Found rinse aid dispenser empty. All functions test good and unit operating as designed. Recommended customer refill rinse aid dispenser. Job complete
FREEZER WHIRLPOOL WZF34X18DW03 "Arrived on site and tested operation. Found unit freezing properly. Customer pointed out ice build up on top of liner. Found door gasket and liner bowing down on top of door causing a poor seal. Found moisture build up getting into control box and door switch. Unit will need new door, control, gasket, switch and name badge to repair. Office to schedule return services ; ordrng 1 W10746783 (dor-fmd) and 1 W10755325 (switch) and 1 W11253128 (contrl-box) and 1 WPW10481434 (nameplate)"
OVEN WHIRLPOOL WOS72EC0HS02 Arrived on site and tested operation. Found unit has communication error and fan speed error. Tested fan and found to switch from low to high speed. Found ui not registering speed change. Unit will need new blower and console to repair. Office to schedule return services due to blower is expart ; ordrng 1 W11248652 (blower) and 1 W11428583 (CONSOLE)
COOKTOP WHIRLPOOL WCG97US6DS00 Arrived on site and tested operation. Found front right burner has really small flame. Removed orifice and found obstruction. Cleared obstruction and tested operation. Unit tests good. Job complete
REFRIGERATOR WHIRLPOOL WRS315SNHM01 Arrived on site to inspect handle. Found handle was installed upside down. Attempted to adjust set screw due to cross thread but didnt correct the issue. Unit will need new handle to repair. Office to schedule return services ; ordrng 1 W11163764 (handle)
REFRIGERATOR KITCHENAID WRT318FZDW02 Arrived on site and tested operation. Found unit running and not cooling. Inspected evaporator and found corrosion on evaporator indicating leak in evaporator and no frost. Job complete
MICROWAVE KITCHENAID KMHS120ESS5
DISHWASHER MAYTAG MDB6000AWW Arrived on site and installed new spray arm and gasket. Tested operation and found unit working properly. Job complete
DRYER GE GTD33EASK0WW Arrived on site and tested operation. Found unit heats properly on first heat cycle but will not get above 160 on following cycles. Found temp selector switch not changing from low to high heat. Unit will need new switch to repair. ; ordrng 1 WE02X25282 (switch rotary)
REFRIGERATOR KITCHENAID KRFC704FPS03 Arrived on site and tested operation. Found ice bin frozen in a block and ice under bucket. Found ice tray half full and ice cycles hanging from bail arm. Found ice maker calling for water before tray is in home position. Unit will need new ice maker to repair. ; ordrng 1 W11115534 (icemaker)
DRYER WHIRLPOOL WED4950HW0 Arrived on site and tested operation. Found dryer heating and operating properly. Accessed rear of unit and inspected harness and found connections to heater thermostat tangled around each other and the orange sensor wire had come loose causing unit temp selector to not function properly. Straightened harness and ensured proper connections. Tested unit with thermal probe and found unit cycling temps properly for 10 minutes of cycle time. Unit tests good. Job complete
WASHER WHIRLPOOL WTW5000DW2 Arrived onsite for a washer making a humming noise and nothing else works. I found the tub full of water and the pump humming but not running. I replaced the pump and tested the unit in the automatic diagnostics cycle. The unit completed the cycle and is working as designed. There were no water leaks present at the time of service. Call complete.
DISHWASHER KITCHENAID KDPE334GPS0 Arrived onsite for a washer not cleaning the dishes and leaving a film on them. A plastic piece broke off. Ms showed me the piece of plastic she found in the bottom of the tub. I checked the racks and all parts were in place. I suspect it was something that was missed when the unit was shipped. I tested the unit in diagnostics and found the dispenser not dispensing rinse aid properly. There were no stored error codes. I replaced the dispenser and tested the unit in diagnostics again. The unit completed the cycle and worked as designed. There were no water leaks present at the time of service. Call complete.
WASHER MAYTAG MHW5630HC0 Arrived onsite for a washer to replace the previous diagnosed parts. Arrived confirmed 12VDC to the console and no response. I replaced the console and tested the unit in service test 12. An F3E2 error showed up in the display before the unit would fill. I found the wash NTC connector plugged into J13 instead of J15. I found the resistance on the thermistor in range. I connected the harness to J15 and tested in test 12 again. The unit completed the cycle and worked as designed. Call complete.
WASHER MAYTAG MVWB865GW0 "Arrived on site and tested operation. Found drain pump not energizing. Inspected pump and found harness to pump broken. Found pump has broken off of tub due to off balanced condition. Unit will need new harness, tub, gear case and drain pump to repair. Office to schedule return services for 2 hours; ordrng 1 W10811956 (GEARCASE) and 1 W11219115 (TUB) and 1 W11409746 (HARNESS)"
WASHER MAYTAG MHW5630HC0 Arrived on site to install previous diagnosed parts. Removed dispenser and installed new. Removed failed control and installed new. Tested unit and found no response from UI. Checked terminal connector and found correct. Removed new control and installed old and tested. Found voltage going to UI and no response from UI. Will need to replace UI with control. Office to schedule appointment when ETA is available.; ordrng 1 W11322901 (CONTROL) and 1 W11325569 (CONTROL)
DISHWASHER KITCHENAID KDTE254ESS2 Arrived on site and tested operation. Customer stated that the unit will finish a cycle and randomly trip breaker while not in use. Found no fault codes in memes and all functions test good in diagnostics. Found control very hot after diagnostics has ended and there is a capacitor on the control that has visibly failed. Installed new control W10866124 and tested operation. Unit tests good. Job complete
WASHER MAYTAG MVW7232HW0 (JJ) Arrived on site for washer. Cracked panel causing issues with touch control panel. Inspected unit found cracked panel. Removed cracked panel and installed new. Tested all operations all tested good. No leaks detected.
REFRIGERATOR GE GSH25JFXBBB Arrived on site and tested operation. Found fresh food at 70 and freezer at 40. Found evaporator frozen solid. Tested defrost circuit and found heater has failed. Installed new heater and used steamer to clear ice build up on evaporator. Tested operation and found unit working properly. Job complete
ICE MACHINE JENN-AIR JIM158XYRS2 Arrived on site and tested operation. Found ice slabs hanging on build up on evaporator. Ran cleaner in unit. Tested operation and found unit working properly. Job complete
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Arrived on site for refrigerator freezer door handle loose. Inspected unit work area. Removed Allen screw and inspected handle mount screw. Tightened door handle. Checked all other handles. Contacted claims department to see if covered under Lowe’s extended warranty and it was approved (SC). All other operations tested good, no water leaks detected."
WASHER WHIRLPOOL WTW4955HW1 "Arrived on site for n site for washer shaking durning spin mode. Inspected unit and work area. Found unit unbalanced. Performed diagnostics mode and checked error codes, found none. Inspected gear case and clutch. Leveled unit and performed automatic test mode. Ran unit in high spin speed. All tested good, no water leaks detected."
REFRIGERATOR FRIGIDAIRE LFSS2612TF "Arrived on site for refrigerator freezer light not working. Inspected unit and work area. Found ice buildup around freezer switch (see SD-Pic). Found gasket not seal on left side of freezer door (see SD- Pic). Adjusted gasket with heat gun and tested door operation and seal. Found door sealing. Tested all other operations. All tested good, no water leaks detected. Spoken with customer on service performed and recommend temperatures."
RANGE GE JS760SL4SS Arrived on site and tested operation. Found cooling fan not running. Found no obstructions to fan and verified freely moving. Reassembled and tested. Fan now running and u it is heating. Motor is still humming. Unit will need new cooling fan and control panel trim to repair. ; ordrng 1 WB07X29081 (control panel trim a) and 1 WB26X29468 (COOLING FAN)
COOKTOP KITCHENAID KICU509XSS00 Arrived on site and installed new module. Tested operation and found unit working properly. Job complete
WASHER MAYTAG MHW5630HC0 "Arrived on site for washer not cleaning clothes and leaking from dispenser. Performed diagnostics mode. Found sud error code. Found dispenser wrapped and causing leak. Called Whirlpool tech support and spoke with Bryan. He stated to replace control and dispenser. ; ordrng 1 W11316600 (DISPENSER )"
REFRIGERATOR KITCHENAID WRV986FDEM01 "Arrived on site for refrigerator not working. Inspected unit and work area. Found UI lighting up nothing else is running on unit. Found control and UI will need to be replaced to continue to test. Contacted claims department and got authorization for repair (SC). Removed failed UI and control, installed new. Found all is working. No water leaks detected."
REFRIGERATOR KITCHENAID KRFC704FPS03 Arrived on site and tested operation. Found freezer at 16 degrees and fresh food at 40 degrees. Found unit cycling both evaporators properly in test 40. Called tech line and spoke to Rick #7728211443. Unable to determine cause of failure and recommended monitoring unit operation.