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Local Reviews
for Burnet, TX
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Bobby - Burnet, TX
Tommy showed up on time. He was friendly he was knowledgeable and he went to work right away. He answered all my questions and I was happy with his service.
Kathleen
Haffner - Burnet, TX
Great srrvice
Awesome Servive
Faith - Burnet, TX
Steve was amazing. He was friendly, knowledgeable, and efficient. I had no worries and that was awesome.
Don
Don - Burnet, TX
Very Knowledgeable
Suzy - Burnet, TX
Jerry fixed our problem quickly and gave us several tips about our other appliances.
Great
Calvert - Burnet, TX
Real good. Came in and identify problems.fixed it and left. Real friendly and knowledgeable
Great Service
Paul - Burnet, TX
Thomas was a pleasure
Excellent customer service!
Amy - Burnet, TX
Great
Larry - Burnet, TX
Great servive
James - Burnet, TX
Great job, on time and fixed issue.
Great job!
Bryan - Burnet, TX
Great first experience!
Martha - Burnet, TX
The technician was very personable and knowledgeable. He competed the repair and gave me a thorough update as to what happened and what he did to make it work properly.
Unfortunately, washer was DOA
Lida - Burnet, TX
Quick response time. Polite and competent service. Unfortunately our washer was not worth repairing. Would certainly call Appliance Express if I needed help again. Only giving 4 stars because they just assessed damage, not repaired.
Great Service
Jay - Burnet, TX
Prompt, courteous and very professional. Could not be better. Thank you for sending me the best anyone could ask for. Thanks Again, Jay Colquitt
Very professional
Lucille - Burnet, TX
Best service I have had in a long time. Gave us a day, emailed confirmation and call the day of the service with a time Showed up when expected completed work quickly and was through.
Great technicians
Tommye - Burnet, TX
The first technician, Steve, was courteous and efficient. Appliance Express ordered the wrong part, so we still could not use our range. Today, Thomas Lott was also courteous and efficient and had our range repaired in record time. He showed me the defective bake element and explained what happened. The technicians were excellent, but office staff at Appliance Express need training in customer service.
great experience
Robert - Burnet, TX
Tommy was very professional and was on time and knew what he was doing.
Timely and Reliable Service
Kay - Burnet, TX
Great service!
Cheryl - Burnet, TX
Great job. Arrived on time. Explained thoroughly what the problem was and what they did to fix it. Highly recommended.
Prompt. Professional.
Lynn - Burnet, TX
Very professional. Prompt. Would use again.
Profetional
Imelda - Burnet, TX
He was fast and very professional!
Great Service
Judy - Burnet, TX
Steve was very knowledgeable about the product. He was able to fix the problem quickly. He was very polite, would not hesitate to call him if we have any other problems.
Thomas L.
Checked unit. Good voltage at plug. Unit will not start at all. Found that the door switch is not physically working but has power to it. Needs door switch
Thomas L.
Checked unit. Put into diagnostics. Ran agitation and noise coming from motor area. Bolt is tight on rotor but it is moving like it is loose. Needs the gearcase, stator, rotor to fix the loose issue
Thomas L.
Arrived on site for no cool condition. Found all operations running and freezer temp was a 6 and fresh food was at 40. All water connections were dry.
Thomas L.
Arrived on site for no operation. Found unit totally dead. Found L1 wire loose in junction box. Corrected and tested unit. Unit now operates properly with no water leaks.
Thomas L.
Arrived on site for Noisey operations. Customer loaded clothes in unit so we could get a good weight in the unit. All operations were normal and no leaks were found. U
Thomas L.
Arrived on site or no ice condition. Found that the icemaker was overfilling causing the blades to jam. Replaced ice maker and all water connections are dry.
Lou S.
arrived on site to inspect dishwasher not draining. Upon further inspection, I found water in the bottom of the tub. I pressed. Cancel button to start the drain pump and I could hear it but it was not pumping water out of the unit. Using my wet vac, I vacuumed the remaining water out of the unit and removed and replaced the drain pump and tested. Unit operated as designed, but there was still water in the bottom of the tub. Upon further inspection, I found where there was some debris clogging the drain tube. I removed the drain tube and replaced it with the prescreened tubing that I had. Tested the unit again and it operated as designed. No water leaks observed during service, job completed.
Thomas L.
Install new dispenser, bracket, and screw. Unit now operates with no leaks.
Thomas L.
Arrived on site for no ice production. It appears that the inlet water valve was sleeping or possibly the icemaker was leaking because there is a block of ice in the ice maker box and the icemaker cannot be pulled forward because of that ice. Customer will defrost and melt the ice for approximately two days. We are returning at such a day because this is a vacation home.
Thomas L.
Arrived on site for no operation. Unit will except no commands. The greenlight on the control board is illuminated and flashing. Will order control in touch panel. Parts show no availability. Office to locate parts and reschedule.
Thomas L.
Arrived on site for noisy operation. Found inner basket has split and has damaged outer tub and drive motor. This will be a two-man two hour job needing extra labor.
Steve C.
Arrived on site to replace the harness due to the wire was pinched and not sending voltage to the valve. Replaced the harness and tested the unit. Unit works properly and all water connections were dry at the time of service.
Steve C.
Arrived on site to replace the harness due to the wire was pinched and not sending voltage to the valve. Replaced the harness and tested the unit. Unit works properly and all water connections were dry at the time of service.
Thomas L.
Thomas L.
Thomas L.
Arrived on site for no cool condition. Heard compressor starting and stopping. Found compressor harness loose curing condition. Corrected. Compressor now starts and cooling has begun. Water connections were all dry.
Jerry C.
WRT311FZDW01 Arrived to inspect no ice. I found the water supply in the off position and after correcting, the ice maker filled as designed during manual harvest. Operational test good, no leaks observed during service.
Jerry C.
WRS588FIHZ00 Arrived to inspect noise. The unit was vibrating from the lower back of the compressor area. I found the wiring for enter laid over the plastic box and causing the noise. I re-routed the wires and adjusted adjacent tubing. I tested the unit through service test mode and found the issue corrected. I squared the cabinet and leveled the doors. Operational test good, no leaks observed during service.
Jerry C.
Jerry C.
WRS588FIHZ00 Arrived to inspect noise. The unit was vibrating from the lower back of the compressor area. I found the wiring for enter laid over the plastic box and causing the noise. I re-routed the wires and adjusted adjacent tubing. I tested the unit through service test mode and found the issue corrected. I squared the cabinet and leveled the doors. Operational test good, no leaks observed during service.
Thomas L.
Arrived on site for drum not rotating. Found drum binding on front seal. Corrected seal issue and tested. Dryer is clean of lint.
Thomas L.
Arrived on site for no turntable operation. Found driver and support not fitting into motor shaft properly thus causing dish not to turn.
Thomas L.
Arrived on site for doors not aligning with each other. Freezer door at top sticks about 1/2” farther than the right door. Ordering new door. Customer aware of 6-8 week time frame. Office to reschedule
Thomas L.
Arrived on site for no operation. Removed and replaced failed lid switch.
Steve C.
Arrived on site to replace the control and thermistor due to not cooling properly. Replaced both parts and tested the unit. Unit works properly and customer has a one year warranty on the parts and labor. All water connections were dry at the time of service.
Steve C.
Arrived on site for the unit has error code LF. Tested the unit in diagnostics and received error code f3e2 valve thermistor short, and f8e1 long fill. Found the valve is defective. Replaced the valve and calibrated the unit. Unit works properly and all water connections were dry at the time of service.
Thomas L.
Arrived on site for leaking inlet water valve. Found the in the hot water valve leaking inside machine. Replaced and tested. All water connections were dry. Customer will re-install the unit after we leave due to utility room conditions.
Thomas L.
Arrived on site for Noisey operation. Found fresh food temp at 38 and freezer temp at -3. All operations were normal and quiet. Customer had defrosted the unit prior several days ago. Suspect defrost cycle problem. However defrost heater energized in diagnostics testing. All water connections were dry. Customer to observe u it operations.
Thomas L.
Arrived on site for unit leaking water. Found restricted drain line. Replaced drain line. Water connections are all dry. Erica ran card for payment.
Thomas L.
Removed and replaced control that would display temperatures and that would not shut. Burner off. Unit is now operating correctly.
Thomas L.
Thomas L.
Arrived and replace both rails as bearing were falling out. Unit now operates correctly.
Thomas L.
Arrived on site for no ice condition. Found icemaker to have a defective drive Motor. Replaced and tested. Water connections were dry. Customer I needs to correct very low water pressure to unit.
Thomas L.
Arrived on site for water leaking into fresh food section. Found the defrost drain line had frozen. Defrosted and tested.
Thomas L.
Arrived on site no ice condition. Found unit to have any evaporator leak. Unit also had a defective condenser fan motor. It also had a defective recirculation pump. Replaced all and tested well.