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for Burnet, TX
excellent service appointment !
Dennis - Burnet, TX
The technician ,Tyler, arrived on time and was very courteous and knowledgeable . He diagnosed the problem quickly and got it fixed in a hurry! This young man is a definite asset to your organization !
John - Burnet, TX
Dawn - Burnet, TX
I am normally leery of purchasing extra warranty coverage on items but this one paid for itself and customer service, tech and time to get out was great.
Excellent Customer Service
Wanda - Burnet, TX
James was on time, very cautious due to the current virus, very cordial, and very efficient.
Jonathan good man great service give him a raise.
Steve - Burnet, TX
Greg - Burnet, TX
He was very helpful and informative. He offered tips to help keep our appliances in good working order for many years.
Awesome job, Jonathan
Carol - Burnet, TX
My experience with Mr. Short was above my expectations. He quickly troubleshot my issues and even recommended better settings on my ice maker. Well done!
Terry - Burnet, TX
Jonathan Short was very helpful and provided excellent customer service!
Steve - Burnet, TX
Still no ice
Henry - Burnet, TX
James and Keith performed inspection and subsequent repair very efficiently. Kept us informed as to their arrival times and their work plan. Would request for future repairs.
Great and Fast Service
Christine - Burnet, TX
Technician diagnosed and repaired our ice maker problem quickly.
KitchenAid fridge repair
Melissa - Burnet, TX
Country girl - Burnet, TX
Chris - Burnet, TX
Excellent service technician
Robert - Burnet, TX
Thank you, Appliance Express. Since my worst purchase in 30+ years of Maytag appliances, AE has been in my home to repair the newest latest and greatest Maytag front loading washer and dryer so may times I can't remember. Replaced virtually everything in both the washer and dryer that can be replaced. Time will tell...best advise is NEVER buy Maytag anything. Second best is to purchase an extended warranty and third is get to know Appliance Express (an excellent company and the best technicians !!!).
above what we expected
David - Burnet, TX
I was not at home when Al arrived to fix our whirlpool. My wife said he was very nice and had informed her what was wrong. He was about finished when I arrived. We are very happy with his excellent service.
Caroline - Burnet, TX
Great service, knowledgeable professional tech
Nita - Burnet, TX
We appreciate the honest opinion of Jonathan. Glad he was able to repair our dishwasher!
Fast and Convenient
Nita - Burnet, TX
Timely Professional Friendly - got the job done! On the Live Chat with Kitchen Aide, I understood there would not be a charge. That was my only concern with the service call, but nothing against the Technician. Even though there was a charge it was fair and I was happy to pay.
David - Burnet, TX
Great service, James!
Michael - Burnet, TX
He worked very hard on our dishwasher problem! James went the extra mile!
David - Burnet, TX
Great service. Professional and friendly
Heidy - Burnet, TX
Chester - Burnet, TX
Great service and communication as always.
Brett - Burnet, TX
He was on time, appearance was clean and professional, fixed my washer very quickly. I am an ASE Certified Master Automobile Technician, having recertified 6 times since 1982, I know what good service and professionalism is all about.
WASHER WHIRLPOOL WFW5090JW0 "Arrived on site to diagnose washer locked and not running. Performed diagnostic and found codes F11, F24 overflow. Ran diag cycle where it threw a code for long drain as well. Replaced water level sensor and retested. Unit still performing same way and not finishing cycle. Replaced main control and retested. Unit is now finishing diagnostic cycles and working as designed. Call complete."
REFRIGERATOR WHIRLPOOL WRX735SDHV Arrived on site to Diagnose refrigerator with RC light strobing. Examined light and found light dim with 2 leds out. Replaced lighting module. All is now working as designed with proper brightness. Call complete.
REFRIGERATOR KITCHENAID KRFC704FPS03 "Arrived on site to diagnose a refrigerator with no cool in both compartments. Performed diagnosis and temp checks. Found room temp in both compartments, with no frost pattern. Checked compressor and found compressor was not running. Checked voltages at compressor and found no voltage going to it from Orion control. Replaced Orion control and retested. Compressor is getting voltage now, but will not start. Every 2-3 minutes you can hear a brief hum where the compressor tries to start but can not, or is locked up. Ordering sealed system job with new compressor. Ordering compressor, OILLESS gauges, non Uv dye drier. Office to reschedule sealed system, ; ordrng 1 OILLESSGAUGES (OILLESS GAUGES) and 1 W10843121 (filter dryer) and 1 W11393142 (COMPRESSOR)"
ICE MACHINE KITCHENAID KUIC15NHZS0 "Arrived on site and tested operation. Found external pump cycling properly. Found condenser fan motor has failed. Unit will need new condenser fan assembly to repair ; ordrng 1 W10124096 (fan,motor)"
WASHER WHIRLPOOL WET4024HW0 Arrived on site and tested operation. Found EL error. Inspected latch and found shipping tape still installed at latch opening pinning lock in place. Removed and tested. Unit tests good. Job complete
DISHWASHER WHIRLPOOL Wdf520padm7 Arrived on site and tested operation. Found drain pump running but not draining. Vacuumed water from unit and cleared drain pump housing and drain tube. Reassembled and tested operation. Unit tests good and all water connections dry at time of service. Job complete
WASHER MAYTAG MHW5630HC0 Arrived on site and found customer had load running in unit. Once finished I found the load had performed as designed. I found the load to have a mixture of items and instructed customer on proper loads. Unit tests good. Job complete
DRYER WHIRLPOOL WED4950HW "Arrived to inspect unit with long dry times. Found unit to be mis wired at power box, corrected and tested properly"
DISHWASHER KITCHENAID Kdte104ess3 "Arrived to inspect unit with loud noise, started unit and seem to run as designed, ran diagnostics and found water level errors, float must have been stuck up causing no fill. All operating as designed during vistit"
REFRIGERATOR KITCHENAID WRV986FDEM01 Arrived on site and installed previous diagnosed part tested operation found unit working properly at time of service. Job complete
REFRIGERATOR KITCHENAID KFIS25XVMS2 Arrived on site and tested operation. Found condenser fan not running but compressor is running. Installed new condenser fan motor and tested operation n found full frost pattern on evaporator and unit cooling properly. Instructed customer that the unit may take up to 24 hours to reach proper temps. Job complete
ICE MACHINE WHIRLPOOL KUIX535HPS Arrived onsite and tested operation found unit working properly as designed. Put it into diagnostics and checked for errors codes found no error codes. Unit tested good no water leaks at time of service. Job complete.
DISHWASHER WHIRLPOOL WDF510PAYSA Arrived on site and installed new harness and console. Tested operation and found unit working properly. Job complete
WASHER MAYTAG MVW7230HW0 Spoke to Robert @ tech line 7727815273. Arrived onsite and tested operation found unit working properly as designed. Job complete
WASHER MAYTAG MHW5630HC0 Arrived onsite and tested operation found no error codes. Checked the drain pump and found it to be clogged. Cleaned out drain pump. Tested operation found unit working as designed. Job complete
DISHWASHER KITCHENAID KDPE334GPS0 Arrived onsite and tested operation found unit with a lot of soap build up. Causing dishes to have white spots. Detergent Dispenser was full and working properly. Made customer aware of the different settings showed and walked her through the steps of unit. Job complete
REFRIGERATOR KITCHENAID WRV986FDEM01 Arrived onsite and tested operation found unit with no error codes. Both ice makers have failed and not making any ice. Checked temperatures and they were at recommended temps. Installed fresh food icemaker. Unit will need freezer ice maker to repair. ; ordrng 1 W10886931 (icemaker)
ICE MACHINE KITCHENAID KUIC15NHZS0 Arrived onsite and tested operation found no error codes. Ran through diagnostics and found recirculating pump shutting off after 3seconds of fill time. Right after the unit will shut off completely dead for 30 sec and then power back on. Found that the external pumped had failed. Also found recirculating pump water level sensor wire harness had failed Installed new water level sensor and pump harness and recirculating pump Unit will need new external pump to repair and it’s an accessory.
DISHWASHER WHIRLPOOL WDF510PAYSA Arrived on site and installed new console and control. Found that the connection to control has shorted out when the heater failed. Also found locking tabs for control have deformed due to over heating when control shorted causing control to not seat into console. Unit will need new console and harness to complete repair. Breaker is off to unit and wiring disconnected in junction box. ; ordrng 1 W10837663 (harns-wire) and 1 WPW10380381 (console)
REFRIGERATOR KITCHENAID KFIS25XVMS2 Arrived onsite and found fresh food at 80 degrees and found freezer food at 80 degrees. Unplugged unit and plugged back in found that the starting relay had failed. Checked compressor and found it to be burning hot. Checked voltage to compressor and found proper voltage Unit would click on then click off after 5 seconds. Installed new starting device and found that the condenser fan had failed and does not come on. Unit I’ll need new condenser fan and compressor to repair. ; ordrng 1 12825101 (MOTOR FAN ) and 1 AUTHO (AUTHO) and 1 CNOTE (SS TECH) and 1 W10134623 (sub w10160407) and 1 WPW10143759 (dryer)
WASHER WHIRLPOOL WFW5620HW0 Arrived onsite and found unit with loc code. Tried putting into diagnostics but was unable too. Unplugged unit and plugged back in and still no access. Check the main control and found that it had failed. Installed new control and tested operation and was able to gain access. Upon further inspection found that the water valves on wall had failed and is leaking water. Shut both valves off and advised customer to have a licensed plumber come check issue. Was in able to run diagnostics. No fault codes at this time. Job complete
RANGE GE JP3030DJ3BB Arrived onsite and tested operation found unit working properly all elements heating up but the red indicator light was not coming on. Removed top panel and found visible signs that it had failed. Installed new indicator light and tested operation found unit working properly with indicator light as designed. Job complete
DISHWASHER WHIRLPOOL WDF510PAYSA Arrived onsite and tested operation found unit with error code 7-1. Checked heater found that it had visibly failed. Also found control not responding properly when a selection is being made. Unit will need heating element and control to repair. ; ordrng 1 W10518394 (heater)
FREEZER WHIRLPOOL WZF79R20DW00 Arrived on site and installed new control. Tested operation found unit working properly job complete.
FREEZER WHIRLPOOL WZF79R20DW00 Arrived on site and tested operation found control not turning on. Unplugged unit and plugged it back in lights came on control but unit would not turn back on. Unit will need control to repair and complete. ; ordrng 1 W11382526 (CONTROL)
DISHWASHER MAYTAG MDB8969SDM0 Arrived on site and found unit with f2 e2 error code. Found wire harness from control panel to control has corrosion. As well as connection on control.Job complete
WASHER MAYTAG MHW5630HC0 Arrived on site and installed new drawer. Tested operation and found unit working properly. No water leaks at time of repair. Job complete.
REFRIGERATOR FRIGIDAIRE FFHB2750TD6 Arrived on site and tested operation. Found ice box fan housing gasket not sealing. Seated gasket gasket properly and tested operation. Unit tests good. Job complete
WASHER MAYTAG MHW5630HC0 KD) Arrived on site and tested operation found water leaking from dispenser housing. Unit will new dispenser to repair. ; ordrng 1 W11316600 (drawer)
REFRIGERATOR KITCHENAID WRV986FDEM01 Arrived on site and installed new power control and deli control tested operation unit tests good. Job complete.
REFRIGERATOR KITCHENAID KRFF507ESS01 Arrived on site and inspected unit. Checked fresh food for ice build up found none. Checked freezer for ice or water and no visible signs. Checked drain tube. Found drain tube clogged causing unit to leak. Removed contents from drain tube. Reinstalled drain tube and tested operation. Unit tested good and no visible leaks at time of service. Job complete.
REFRIGERATOR FRIGIDAIRE FFHB2750TD5 Arrived on site and installed new gasket kit. Verified proper seal. Unit tests good. Job complete
REFRIGERATOR KITCHENAID WRV986FDEM01 Arrived on site and tested operation. Found power control dropping power to deli control causing failure. Unit will need new power control and deli control to repair. Office to get authorization for repair. ; ordrng 1 AUTHO (AUTHO) and 1 WPW10624574 (POWER CONTROL)
WASHER WHIRLPOOL WFC7500VW2 Arrived on site and installed new motor. Tested operation and found unit working properly and goes into high sprint. Job complete
REFRIGERATOR FRIGIDAIRE LGHD2369TF3 Arrived on site and installed new shelf. Verified operation. Unit tests good. Job complete