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for Burnet, TX
Great service and technician
Linda - Burnet, TX
Gumsong - Burnet, TX
Great service and awesome price ❤️
"Scantlen - Burnet, TX
Oven not heating above 195% when set to 350. Over 15 minutes. Worked when technician came out. Not working now. Will call.
First class service.
David - Burnet, TX
Every person that I have delt with from Appliance Express has been courteous, professional, and competent. Thomas was efficient and put a human touch to the service he provided.
Judy - Burnet, TX
This was a truly wonderful experience. Johnathan took the time to explain the whys and how’s of my washing machine. His pleasant demeanor and smile show that he cares about what he does and that it is very much appreciated.
On time, knowledgeable, friendly.
Margaret - Burnet, TX
Knew his trade, checked all possibilities and explained what he was doing.
Bob - Burnet, TX
The technician was perfect.
Mitch Zimmerman - Burnet, TX
Informative and knowledgeable
Kailey - Burnet, TX
John made us comfortable while he worked in our home. He was professional and set out to fix our dish washer in a timely fashion.
Don - Burnet, TX
Tommy was on time, fast and efficient. He explained what he was doing and was finished in just a few minutes. It was a pleasure to have him in my home.
Friendly and professional technician.
David - Burnet, TX
Thomas was promp and courteous. However, my washer still leaked water after his service call. I would still recommend him for future service. I am giving Thomas an excellent rating but I do wish that my washer had been fixed.
Paul - Burnet, TX
He came fixed it and did not make any mess. He cared and seemed to actually give a damn about what he did!!!! Appeared to have very good product knowledge!
Sue - Burnet, TX
I am very pleased with the service on my oven. It took Thomas a few seconds to find the issue with my oven. He replaced the heating unit and now everything works perfectly. He is very knowledgeable.
Another quality service call
Chester - Burnet, TX
Thomas makes Apiancw express and the manufacturers look good. Very knowledgeable and steady in his troubleshooting approach. Well spoken and carries hisself well
good customer service
Leah - Burnet, TX
Service was good all three times, however, it was a little aggravating that they had to come back for a third appt.
Sherman - Burnet, TX
Tommy was professional and efficient
Kerry - Burnet, TX
Thomas was great call me ahead and was on time. Preformed needed service every timley
Very awesome service technician.
Britt - Burnet, TX
Knowledgeable, friendly and professional. Problem corrected first time.
Steve - Burnet, TX
I got an appointment in about a week. The tech was very professional. He got the job done within a reasonable amount of time.
Sarah - Burnet, TX
Toby - Burnet, TX
GreT serviceman, personal, efficient & knowledgeably
James - Burnet, TX
Donna - Burnet, TX
Within 5 minutes Tommy had the issue diagnosed, & went to work to correct the problem. He was in & out within 30 minutes. He was courteous, knowledgeable, & professional. We’ll ask for him by name if we need to call again.
Russ - Burnet, TX
James drove 35 miles to fix our dryer. He called when he was close, then shook my hand and introduced himself right away when he arrived. He fixed the dryer within the hour and was polite when he left. I'd use James again!
Got here early, got it fixed
Marcha - Burnet, TX
Unfortunately, this was the second trip since they needed to order a part, so I was without a washer for a week. But he got here at the beginning of the appointment window and got everything all fixed in short order.
DRYER GE GFDR480EFWW1 Open part box to find grill is broken. Will have office re-order and inspect before rescheduling.; ordrng 1 INSPECTPARTBEFORERESCHEDULINGPLEASE and 1 WE18X10021 (grill assembly)
REFRIGERATOR WHIRLPOOL KICU569XSS00 Unit needs diffuser. Part was supposed to be sent to the home. Part has not arrived. Notified parts department.; saved tckt
REFRIGERATOR MAYTAG MFI2569VEA1 Arrived on site for no cool condition. Found that the main control was totally dead. I could not enter diagnostics. Replaced control. Programmed new personality code into new control. All operations started properly. All water connections are dry.
WASHER GE GTW460ASJ8WW Replaced control board and sensor as unit is tangling closed. Unit now operates properly with no leaks.
RANGE GE JT3000SF3SS Arrived on site for unit door not sealing properly. The unit stopped working after the clean cycle was run. Found that the TOD has failed. The control board has failed. And the door latch is bent. Will need approval for cost of repairs.; ordrng 1 COSTAPPROVALNEEDEDPLEASE and 1 WB10X23814 (latch asm) and 1 WB24T10164 (switch high limit) and 1 WB27T11459 (overlay) and 1 WB27X25322 (control board t012 e)
WASHER GE GTW460ASJ8WW Arrived on site for noisy operation and unit not agitating properly. The unit is operating the delicate cycle at too high of an agitation speed. Will order control and replace it with the sensor at the same time as a pair. All water connections are dry.; ordrng 1 WH18X28176 (CONTROL)
DRYER GE GFDR480EFWW1 Arrived on site for a no heat condition. The actual problem is the dryer heats but the sensors have broken. The grill that the sensors snap into has cracked and will need to be replaced along with the sensors as the loose sensors are snagging and tearing clothes. We can do the repair on Wednesday but the customer needs Friday.; ordrng 1 WE18X10021 (grill assembly)
ICE MACHINE JENN-AIR JIM158XYRS2 "Arrived on site for no ice condition. Removed and replaced leaking water distributor tube. Unit now function properly with no water leaks. Informed the owners sister, who allowed me to enter the home to do the repair. That the unit will need to be left off and cleanEd first."
REFRIGERATOR FRIGIDAIRE LFTR2032TF1 Arrived on site for Improper temperatures. Found that the freezer fan motor was bound up and not running. Replaced and tested. No water is hooked up to this unit.
WASHER MAYTAG PAVT244AWW Arrivedon site for slow spin and slow drain. Replaced drain pump. Unit will still not drain properly. I will need to speak with Chase or Cliff to see if they can give me some help technically.; saved tckt
ICE MACHINE KITCHENAID KUIX505ESS2 Arrived on site to diagnose an ice machine that is not producing ice properly. Found water level sensor in circulation pump not registering empty reservoir due to failed sensor. Circulation pump will need to be replaced to complete repairs. Return date is set for 3/4/19.; ordrng 1 W10908287 (pump)
DRYER MAYTAG MEDC200XW2 Arrived on site to diagnose a dryer that is turning off randomly during the cycle. Tested unit and found timer and thermal fuse shorted out. Replaced both parts and tested unit. Found all is functioning properly at this time.
DRYER WHIRLPOOL WED4850HW0 Arrived on site for the unit is not heating. Tested the unit and found the unit is heating. Found the vent to the outside is clogged. Removed the clogged lint and tested the unit. Unit works properly and advise customer to clean air vents every six months.
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 I’m on site for the unit is freezing up food in the refrigerator section. Customer advised they set the unit to the warmest temperature and the unit is still freezing food. Tested the unit and found the unit will need a new air diffuser and will use the perma gum on the next visit. Office will need to reschedule the customer.; ordrng 1 W11317276 (AIR DIFFUSER )
DISHWASHER KITCHENAID KDPE234GPS0 Arrived on site for unit not cycling properly. Tested unit and found a failure code for optical water indicator/sensor. Replaced and tested. All water connections were dry.
REFRIGERATOR FRIGIDAIRE LGHB2869TF5 Arrived on site for noise condition. Found temperature in icebox compartment too high for icemaker to cycle. Found small ice piece stopping the icebox compartment fan. Removed ice operations are now normal. Our water connections were dry.
WASHER MAYTAG PAVT244AWW Arrived on site for unit not spinning properly. Found drain pump is not working thus the unit is not spinning properly. Ordering a new pump.; ordrng 1 WP35-6780 (PUMP)
DISHWASHER KITCHENAID KDTM404ESS3 Arrived on site to diagnose a dishwasher in with the control lock function not turning off. Reset control lock to off position and advised homeowner on control panel function. No further repairs are needed at this time and all is working properly. No leaks were found at time of service.
DISHWASHER KITCHENAID KDTE234GPS0 Arrived on site to diagnose a dishwasher with a loose handle. Found handle mounting studs turned 90° from proper position. Reset studs to proper position and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
ICE MACHINE JENN-AIR JIM158XYRS2 Arrived on site to diagnose an ice machine that is not producing ice. Tested unit and found circulation pump failed due to calcium buildup in waterfall assembly causing back pressure and pump. Replaced pump today but waterfall tube will need to be replaced to complete repairs. Return date is set for 3/1/19 per homeowners request.; ordrng 1 W10863947 (tube)
REFRIGERATOR FRIGIDAIRE LFTR2032TF Arrived on site to diagnose a refrigerator that is not cooling properly. Tested unit and found evaporator fan motor and freezer not running. Fan motor will need to be replaced to complete repairs. Return date set for 3/1/19 per homeowners request and with a PM request.; ordrng 1 242077702 (motor)
WASHER MAYTAG PAVT244AWW "Replaced failed motor, pump, and Belt. All operations are now normal. All water connections are dry."
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Arrived on site and customer in formed me that the open door indicator light is not turning off. Found that the right pantry drawer was not installed properly. Installed correctly and unit now operates properly. All water connections were dry
ICE MACHINE KITCHENAID KUIX505ESS2 Arrived on site for the unit is not making ice. Tested the unit and found the external drain pump turns on then the unit turns off. Found the external drain pump is defective. Replace the drain pump and tested the unit. Unit works properly and all water connections were drawing at the time of service.
DISHWASHER WHIRLPOOL WDT750SAHZ0 Arrived on site to replace the control panel and the two retaining clips due to being damaged. Replaced all parts and tested the unit. When it works properly and all water connection or dry at the time of service.
WASHER MAYTAG PAVT244AWW Arrived on site for washer that will not drain or spin. Found that the unit has a locked up pump and drive motor and a burnt belt. ; ordrng 1 WP21001950 (motor-drve) and 1 WP21352320 (belt)
DISHWASHER WHIRLPOOL WDT750SAHZ0 Arrived on site to diagnose a dishwasher with a damaged panel. Found control panel scratched and toe plate missing retaining nuts. Both retaining nuts and control panel will need to be replaced to complete repairs. Return date is set for 2/19/19.; ordrng 1 W11302464 (PANEL) and 2 WPW10503548 (retainer)s
WASHER WHIRLPOOL WTW4800XQ4 Arrived on site to diagnose a washer that will not start. Tested unit and was not able to duplicate any failures to machine at this time and unit had no saved error codes and diagnostics. No repairs are needed at this time. Advised homeowner service fee would be good towards repairs for 90 days.
OVEN KITCHENAID KOSE500ESS02 Arrived on site to replace control for oven down oven fully functional prior to repair and all parts and components working. Did not install part at this time as unit was fully functional. No further repairs are needed.
REFRIGERATOR KITCHENAID KRFC300ESS01 Arrived on site for unit freezing food in multiple areas of the fresh food section. Found that the control was improperly reading the thermistor in the fresh food section. Replaced control and harness. Customer to allow approximately 48 hours for the unit to warm up and frozen products to thaw. All water connections were dry.
WASHER MAYTAG MVWC416FW1 Arrived on site for unit leaking water. Replaced the part that the previous technician requested to be replaced as a leaking part. Tested and all water connections are dry and all operations are normal.
REFRIGERATOR JENN-AIR JFD2589KES2 Arrived on site or Noisey operation. Found no issues with the unit at this time. All the water connections are dry
REFRIGERATOR FRIGIDAIRE FFTR1814TW5 Installed a garage kit per the factory on the fridge in the control panel area. Unit is in garage with no water hooked up to it.
DRYER MAYTAG MEDB765FW0 (AI) Arrived on site for dryer display clock counting down too fast. Checked for fault codes none were found. Performed diagnostics mode and tested unit. Unit was operating as designed. Talked to customer about user care guide. All tested good.
OVEN KITCHENAID KOSE500ESS02 Arrived on site for no heat condition. Found unit to have a failed control. The control that I was sent is the correct number but the part in the box is incorrect. See pics. Julie04/19/2018; ordrng 1 PARTSRESEARCH and 1 W11179310 (CONTROL)