Need Appliance Repair Service? Have a general question?
We love solving problems! Let us know how we can help by reaching out below.
for Burnet, TX
John - Burnet, TX
Our service guy Clif was very informative and was polite.
Paula - Burnet, TX
Helen - Burnet, TX
Great service, but pricey
Terry - Burnet, TX
Great service and technician
Linda - Burnet, TX
Gumsong - Burnet, TX
Great service and awesome price ❤️
"Scantlen - Burnet, TX
Oven not heating above 195% when set to 350. Over 15 minutes. Worked when technician came out. Not working now. Will call.
First class service.
David - Burnet, TX
Every person that I have delt with from Appliance Express has been courteous, professional, and competent. Thomas was efficient and put a human touch to the service he provided.
Judy - Burnet, TX
This was a truly wonderful experience. Johnathan took the time to explain the whys and how’s of my washing machine. His pleasant demeanor and smile show that he cares about what he does and that it is very much appreciated.
On time, knowledgeable, friendly.
Margaret - Burnet, TX
Knew his trade, checked all possibilities and explained what he was doing.
Bob - Burnet, TX
The technician was perfect.
Mitch Zimmerman - Burnet, TX
Informative and knowledgeable
Kailey - Burnet, TX
John made us comfortable while he worked in our home. He was professional and set out to fix our dish washer in a timely fashion.
Don - Burnet, TX
Tommy was on time, fast and efficient. He explained what he was doing and was finished in just a few minutes. It was a pleasure to have him in my home.
Friendly and professional technician.
David - Burnet, TX
Thomas was promp and courteous. However, my washer still leaked water after his service call. I would still recommend him for future service. I am giving Thomas an excellent rating but I do wish that my washer had been fixed.
Paul - Burnet, TX
He came fixed it and did not make any mess. He cared and seemed to actually give a damn about what he did!!!! Appeared to have very good product knowledge!
Sue - Burnet, TX
I am very pleased with the service on my oven. It took Thomas a few seconds to find the issue with my oven. He replaced the heating unit and now everything works perfectly. He is very knowledgeable.
Another quality service call
Chester - Burnet, TX
Thomas makes Apiancw express and the manufacturers look good. Very knowledgeable and steady in his troubleshooting approach. Well spoken and carries hisself well
good customer service
Leah - Burnet, TX
Service was good all three times, however, it was a little aggravating that they had to come back for a third appt.
Sherman - Burnet, TX
Tommy was professional and efficient
Kerry - Burnet, TX
Thomas was great call me ahead and was on time. Preformed needed service every timley
Very awesome service technician.
Britt - Burnet, TX
Knowledgeable, friendly and professional. Problem corrected first time.
Steve - Burnet, TX
I got an appointment in about a week. The tech was very professional. He got the job done within a reasonable amount of time.
Sarah - Burnet, TX
Toby - Burnet, TX
GreT serviceman, personal, efficient & knowledgeably
REFRIGERATOR KITCHENAID KRFC300EBS Arrived on site to diagnose a refrigerator that is not sealing properly in the freezer section. Tested unit and found door seal mis-shaped on top center section. Re-shaped seal using applied heat and advised homeowner on humidity control function. No further repairs are needed and all is working properly at this time.
FREEZER WHIRLPOOL WRF535SWHZ Arrived on site to diagnose a refrigerator that is frosting in the freezer. Tested unit and found freezer door seal misshaped in upper section. Re-shaped seal using applied heat and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
REFRIGERATOR WHIRLPOOL GB2FHDXWS06 "Arrived on site for refrigerator not cooling. While checking temperatures in FC heard compressor turn and off. Gained access to compressor and found starting device failed. Tested compressor resistance and found correct. Removed starting device and installed new. Monitored compressor operation. Unit is not connected to water. Inspected frost pattern. All tested good, no water leaks present.
REFRIGERATOR KITCHENAID KRFC300ESS01 "Arrived on site for refrigerator freezing items in RC. Per diagnostics mode and tested damper control. Found opening and closing. Measured temperature in RC and found 3° off. Calibrated thermistor up 3°. Removed from adaptive defrost to 8 hour defrost. Adjusted mullion heater. Tested operation, all tested good. No water leaks present."
ICE MACHINE KITCHENAID KUIC15NRTS0 "Arrived on site for ice machine not making ice. Performed diagnostics mode and found no frost pattern when compressor and condenser fan test. Found condenser running. Found seal system failure. Will need to replace compressor, evaporator and filter drier.
REFRIGERATOR FRIGIDAIRE LFSS2612TE0 Arrived on site to diagnose a refrigerator that is making scraping noises when opening freezer door. Found freezer hinge out of alignment causing rubbing between upper door and hinge assembly. Adjusted upper hinge and pin assembly and tested unit. Found all is functioning properly at this time. no leaks were found at time of service.
WASHER GE HTW240ASK4WS "Arrived on site to replace gearcase, belt, and shifter for washer. Replaced all three parts and found all is functioning properly at this time. No leaks were found at time of service."
ICE MACHINE KITCHENAID KUIS15NRTB0 Arrived on site to replace waterline and cutter grid for ice machine. Replaced both parts and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
RANGE WHIRLPOOL WEE510S0FS2 Arrived on site to diagnose a range with a dented panel. Found panel dented on right side. Replaced panel and tested unit. Found all is functioning properly at this time.
MICROWAVE KITCHENAID KEMS308SSS05
WASHER GE HTW240ASK4WS Arrived on site to diagnose a washer that is making unusual noise when agitating. Tested unit and found oil leaking from your case. Gear case will need to be replaced along with agitator belt and shifter as other parts were damaged due to oil saturation. ordrng 1 WH01X27538 (BELT) and 1 WH43X26845 (AGITATOR )
ICE MACHINE KITCHENAID KUIS15NRTB0 Arrived on site for ice machine not making ice. Inspected unit and work area. Found unit leaking water. Removed front panel and tested unit. Found leak coming from fill tube to reservoir. Found heater broken. ; ordrng 1 W10823511 (FILL TUBE) and 1 WP2313637 (HEATER)
OVEN WHIRLPOOL RBD307PVS00 "Arrived on site site double oven not working. Per diagnostics mode and tested voltage to unit. Tested voltage to control and found within range. Found control beeping when making selections. Found failed control. Removed control to send for rebuild. ordrng 1 REBUILDCONTROL (REBUILD )
REFRIGERATOR/TOP GE PYE22KSKSS "Arrived on site to replace refrigerator doors. Replaced both RC doors that ge sent to homeowner, and tested unit. Found all is functioning properly at this time. No leaks were found at time of service."
WASHER GE GTUP240EMWW Arrived on site to replace water tube assembly for washer. Replaced part and tested unit. Found all is working properly at this time. No leaks were found at time of service.
WASHER GE GTW330ASKWW Arrived on site to diagnose a washing machine that is not spinning. Tested unit and found wiring connections for motor were not seated properly from factory. Rewired unit properly and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
DRYER WHIRLPOOL WED4616FW0 Arrived on site for no heat condition. Found that the unit was not heating due to an open element and fuses. Replaced and tested. Unit now heats properly. Reminded customer to have house venting checked. Dryer airflow is correct.
REFRIGERATOR KITCHENAID KRFC300ESS01 Arrived on site to diagnose a refrigerator that is over cooling in the RC. Tested unit and found temperature is correct at this time but due to placement of items in the refrigerator airflow is being blocked causing over cooling in sections. Advised homeowner on shelf style and circulation needed three unit to ensure proper cooling. No further repairs are needed and no leaks were found at time of service.
OVEN JENN-AIR JGW8130ADB "arrived on site to diagnose an oven that is not lighting. Tested unit and found igniter worn out in unit and will need to be replaced. Return date to replace igniter is 3/28/19.; ordrng 1 12400035 (igniter,oven)"
OVEN JENN-AIR JGW8130ADB Arrived on site to replace ignitor for oven. Replaced igniter and tested unit. Found all is functioning properly at this time.
ICE MACHINE KITCHENAID KUIX505ESS2 Pump previously ordered was not attached to work order and will need to be re-ordered and installed to complete repair. Return date is set for 3/29/19 with a PM request per homeowners request.; ordrng 1 W10908287 (pump)
ICE MACHINE KITCHENAID KUIC18PNXS1 arrived on site to diagnose an ice machine that is not producing ice. Tested unit and found water valve failed in unit causing unit not to fill reservoir. Replaced water valve and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
DRYER GE GFDR480EFWW1 Arrived on site to replace grill for dryer. Replaced grill and as grill came with a new sensors did not have to replace with new sensors. Tested unit and found all is functioning properly at this time.
RANGE GE JT3000SF3SS Arrived on site for no heat condition. Replaced thermostat and latch assembly. Unit now operates correctly.
REFRIGERATOR WHIRLPOOL WRT111SFDW04 Arrived on site or water leaking in fresh food section. Found that the water was actually defrost drain water. Open clogged drain and water now most properly. No water is hooked up to this unit.
DRYER GE GFDR480EFWW1 Open part box to find grill is broken. Will have office re-order and inspect before rescheduling.; ordrng 1 INSPECTPARTBEFORERESCHEDULINGPLEASE and 1 WE18X10021 (grill assembly)
REFRIGERATOR WHIRLPOOL KICU569XSS00 Unit needs diffuser. Part was supposed to be sent to the home. Part has not arrived. Notified parts department.; saved tckt
REFRIGERATOR MAYTAG MFI2569VEA1 Arrived on site for no cool condition. Found that the main control was totally dead. I could not enter diagnostics. Replaced control. Programmed new personality code into new control. All operations started properly. All water connections are dry.
WASHER GE GTW460ASJ8WW Replaced control board and sensor as unit is tangling closed. Unit now operates properly with no leaks.
RANGE GE JT3000SF3SS Arrived on site for unit door not sealing properly. The unit stopped working after the clean cycle was run. Found that the TOD has failed. The control board has failed. And the door latch is bent. Will need approval for cost of repairs.; ordrng 1 COSTAPPROVALNEEDEDPLEASE and 1 WB10X23814 (latch asm) and 1 WB24T10164 (switch high limit) and 1 WB27T11459 (overlay) and 1 WB27X25322 (control board t012 e)
WASHER GE GTW460ASJ8WW Arrived on site for noisy operation and unit not agitating properly. The unit is operating the delicate cycle at too high of an agitation speed. Will order control and replace it with the sensor at the same time as a pair. All water connections are dry.; ordrng 1 WH18X28176 (CONTROL)
DRYER GE GFDR480EFWW1 Arrived on site for a no heat condition. The actual problem is the dryer heats but the sensors have broken. The grill that the sensors snap into has cracked and will need to be replaced along with the sensors as the loose sensors are snagging and tearing clothes. We can do the repair on Wednesday but the customer needs Friday.; ordrng 1 WE18X10021 (grill assembly)
ICE MACHINE JENN-AIR JIM158XYRS2 "Arrived on site for no ice condition. Removed and replaced leaking water distributor tube. Unit now function properly with no water leaks. Informed the owners sister, who allowed me to enter the home to do the repair. That the unit will need to be left off and cleanEd first."
REFRIGERATOR FRIGIDAIRE LFTR2032TF1 Arrived on site for Improper temperatures. Found that the freezer fan motor was bound up and not running. Replaced and tested. No water is hooked up to this unit.
WASHER MAYTAG PAVT244AWW Arrivedon site for slow spin and slow drain. Replaced drain pump. Unit will still not drain properly. I will need to speak with Chase or Cliff to see if they can give me some help technically.; saved tckt