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for Burnet, TX
Paul - Burnet, TX
He came fixed it and did not make any mess. He cared and seemed to actually give a damn about what he did!!!! Appeared to have very good product knowledge!
Sue - Burnet, TX
I am very pleased with the service on my oven. It took Thomas a few seconds to find the issue with my oven. He replaced the heating unit and now everything works perfectly. He is very knowledgeable.
Another quality service call
Chester - Burnet, TX
Thomas makes Apiancw express and the manufacturers look good. Very knowledgeable and steady in his troubleshooting approach. Well spoken and carries hisself well
good customer service
Leah - Burnet, TX
Service was good all three times, however, it was a little aggravating that they had to come back for a third appt.
Sherman - Burnet, TX
Tommy was professional and efficient
Kerry - Burnet, TX
Thomas was great call me ahead and was on time. Preformed needed service every timley
Very awesome service technician.
Britt - Burnet, TX
Knowledgeable, friendly and professional. Problem corrected first time.
Steve - Burnet, TX
I got an appointment in about a week. The tech was very professional. He got the job done within a reasonable amount of time.
Sarah - Burnet, TX
Toby - Burnet, TX
GreT serviceman, personal, efficient & knowledgeably
James - Burnet, TX
Donna - Burnet, TX
Within 5 minutes Tommy had the issue diagnosed, & went to work to correct the problem. He was in & out within 30 minutes. He was courteous, knowledgeable, & professional. We’ll ask for him by name if we need to call again.
Russ - Burnet, TX
James drove 35 miles to fix our dryer. He called when he was close, then shook my hand and introduced himself right away when he arrived. He fixed the dryer within the hour and was polite when he left. I'd use James again!
Got here early, got it fixed
Marcha - Burnet, TX
Unfortunately, this was the second trip since they needed to order a part, so I was without a washer for a week. But he got here at the beginning of the appointment window and got everything all fixed in short order.
Bobby - Burnet, TX
Tommy showed up on time. He was friendly he was knowledgeable and he went to work right away. He answered all my questions and I was happy with his service.
Haffner - Burnet, TX
Faith - Burnet, TX
Steve was amazing. He was friendly, knowledgeable, and efficient. I had no worries and that was awesome.
Don - Burnet, TX
Suzy - Burnet, TX
Jerry fixed our problem quickly and gave us several tips about our other appliances.
Calvert - Burnet, TX
Real good. Came in and identify problems.fixed it and left. Real friendly and knowledgeable
Paul - Burnet, TX
Thomas was a pleasure
Excellent customer service!
Amy - Burnet, TX
Larry - Burnet, TX
James - Burnet, TX
Great job, on time and fixed issue.
Bryan - Burnet, TX
DISHWASHER KITCHENAID KDTE254ESS2 "Arrived on site for dishwasher not working. Performed diagnostics mode and found error code 4-4 motor fault and 5-1 door latch fault. Found motor not activating. Gained access to motor and tested voltage, found within range. Removed motor and tested motor resistance and found opened. Found failed motor. Installed new motor sump assembly. Tested operation and monitored water connection. All tested good, no water leaks present."
WASHER GE GTW460ASJ8WW Arrived on site for excessive vibration during the spin cycle. Tested unit and found unit to have a failed spin basket which is causing the vibration. Office will locate part and reschedule service with customer.; ordrng 1 WH45X26175 (basket asm)
FREEZER WHIRLPOOL WRS571CIDM02 Arrived on site as unit will not dispense ice. Previously the ice door was not shutting and the ice cubes were sticking together. Today the icemaker is overflowing and leaking into the bin creating a similar situation which jams the icemaker dispenser. Will order a new icemaker and water valve.; ordrng 1 W10873791 (icemaker) and 1 WPW10341320 (valve-inlt)
MICROWAVE WHIRLPOOL WMH31017FS0 Arrived on site for no heat condition. Replaced failed high voltage system and control board relay. Unit now heats properly.
WASHER WHIRLPOOL WTW5640XW1 arrived on site for unit not powering up.unit tested properly today. Unit has very loud bearing noise from gearcase. It may also need an actuator as customer has to manually move basket sometimes to get the unit to cycle. customer is not sure at this point what they wish to do.
FREEZER WHIRLPOOL WRS571CIDM02 Arrived onsite for no ice dispensing. Found failed ice door and bin coupling. Replaced and tested. All water connections were dry.
WASHER AMANA NTW4516FW2 Arrived on site for no water fill condition. Found unit to have a failed cold water solenoid. Replaced and tested. All water connections were dry.
RANGE WHIRLPOOL WFE320M0ES1 Arrived on site or noisy operation during break. Found that the bake element was extremely noisy during expansion. Replaced element and all operations are normal.
REFRIGERATOR WHIRLPOOL KRSF505ESS00 Arrived on site to test unit that will not dispense water. Per the customer the actual complaint is the unit will dispense water but will not make ice. Found unit to be dispensing water properly but unit had a fail icemaker. Replaced ice maker. Icemaker cycle and filled. All water connections are dry.; ordrng 1 CNOTE
MICROWAVE WHIRLPOOL WMH31017FS0 Arrived on site for no heat condition. Tested unit and found unit was pulling 115 W and not heating. The relay on the control was not closing. Tested further and then found the unit would be pulling 1400 W. The unit has an issue with the control board relay and the magnetron. Will order necessary parts. ; ordrng 1 W10836753 (transformr) and 1 W10892389 (cntrl-elec) and 1 W11256462 (DIODE)
REFRIGERATOR WHIRLPOOL WRX735SDBM04 Arrived on site and replaced failed ice dispenser components. All operations are now normal. All water connections are dry.
REFRIGERATOR WHIRLPOOL KRSF505ESS00 Arrived on site for no water being dispensed through the door. Removed and replaced failed housing. Operations are normal and all connections are dry.
REFRIGERATOR WHIRLPOOL WRX735SDBM04 Arrived on site to install parts ordered by previous technician. More parts are needed to do this repair as coupling and motor cannot be separated. The divider will have to be replaced with the motor and the coupling.; ordrng 1 WPW10309864 (divider)
REFRIGERATOR WHIRLPOOL GX5SHDXVB01 Arrived on site for no cool condition. Found that the compressor was shutting off and on. Found that the starting device for the compressor had failed. Replace device and unit now starts properly. All water connections are dry.
REFRIGERATOR GE HA10TG31SB Arrived and installed re-work kit per factory. No water is hooked up to this unit.
REFRIGERATOR GE GTH18GCDWW Arrived on site for Noisy operation. Found that the evaporator fan motor was the cause of the noise. Replaced the fan motor. All sound levels and operations are now normal. All water connections are dry.
DRYER MAYTAG MEDB765FW0 Arrived on site for unit that will not start. Tested unit. Control powers up but will not allow the unit to start. Replaced control overlay. Unit now operating properly. Houses and dryer are brand new and clean.
REFRIGERATOR WHIRLPOOL WRX735SDBM04 "WRX735SDBM04 Arrived to inspect no ice. The issue was actually with ice dispensing and the unit would not dispensed crushed, but the motor could be heard. I found the driver (impeller) spinning on the shaft and it will require replacement. The motor and washer may be needed as well. Office to order parts. No leaks observed during service. Office to contact the customer to arrange return service. ; ordrng 1 AUTHO (PARTS AUTHORIZATION) and 1 W10465946 (spacer) and 1 WP63052-2 (impeller) and 1 WPW10309868 (motor)"
WASHER FRIGIDAIRE FEWB23RGS0 Arrived on site for no spin and noisy condition. Found that the Motor cannot use belt to turn the transmission which is locked up. The transmission and other parts are no longer available.
REFRIGERATOR WHIRLPOOL WRT111SFDW04 "WRT111SFDW04 Arrived to inspect frost and moisture within unit. I found a large amount of water had formed at the bottom of the rc and there were signs of it coming from the air inlet at the top rear of the rc. The left and lower corner of the rc door gasket was not making contact with the cabinet and allowing excessive air flow to occur. I sealed gapping within the chassis, aligned the doors and applied heat to the gasket. The issue was corrected and I advised the customer of my findings and repair. Operational test good, no water connections to unit."
REFRIGERATOR MAYTAG MFI2568AES Arrived on site For no ice condition and freezing in fresh food section. Replaced gasket at ice box container to illuminate freezing air into the fresh food section. Replaced ice maker and water valve to stop the icing build up in the icebox compartment. All water connections were dry.
REFRIGERATOR WHIRLPOOL KRSF505ESS00 "Arrived on site for no water dispensing and no ice production. Found that the filter housing is not letting water pass-through. The waterlines will not come free from the housing. I am ordering the water lines as well. I have no Internet connection or cell phone connection and will have the office return the call to the customer to reschedule.; ordrng 1 W10279882 (tube,filter inlet) and 1 W10279885 (tube,filter outlet)"
OVEN WHIRLPOOL WGE745C0FS00 Arrived on site for poor baking results. For temps too low due to faulty sensors. Replaced both oven sensors. Due to the installation of the unit the customer will need to cut some of the wood in order for the unit to slide in properly back into the opening. There is a wooden piece of the cabinet that is causing the damage part of the range to bind there for that one piece of wood will need to be cut.
MICROWAVE KITCHENAID KEMS308SSS05 Arrived on site and replaced failed turntable motor. All operations are now normal.
RANGE GE PHS930SL1SS Removed and replaced control panel that was no keeping time properly.
DISHWASHER GE GDF640HGM0BB Arrived on site and tested operation. Found dishwasher not draining water. Found knock out for disposal in place causing no drain issue. Removed knock out and unit is now draining properly and no fault codes in memory.
MICROWAVE KITCHENAID KEMS308SSS05 Arrived on site and tested operation. Found microwave runs but turn table does not come on. Verified interlocks and ohmed resistance of motor. I found the turn table motor ohms good but is locked up and cannot turn. Repair will require 2 technicians. Office to schedule return visit due to 2 technician repair; ordrng 1 CNOTE (2 TECHNICIANS )
REFRIGERATOR MAYTAG MFI2568AES Arrived on site for unit freezing foods in fresh food section and no icemaker production. Found temps in fresh food section at 33 degrees. Found jug of milk that was on the door slushy frozen. Found icemaker compartment iced up. Found seal at icebox loose and allowing freezer temp air into fresh food section. Will replace icemaker and seal. I may need to use valve and controlas well. ; ordrng 1 WPW10287601 (seal)
DISHWASHER KITCHENAID KDTE204EPA4 Arrived on site for poor wash performance. Inspected unit and found that the washer motor was not running. Removed and replaced wash motor. Tested unit. All operations are normal. All water connections were dry.
OVEN KITCHENAID KOSE500ESS02 arrived on site as customer could not program 150° bake cycle. Use and care guide says she can. I could only get it to program as low as 170°. Contacted manufacturer technical assistance line and spoke with David. We discussed the situation and the situation is normal. Explained to the customer that some of the information in the use and care guide is generic.David SR# Lost phone connection before I was given the SR number.
DISHWASHER WHIRLPOOL WDF330PAHB2 "Arrived on site for dish washer door not functioning properly, tested unit and found Spring assembly for door was broken, replaced and tested unit, all operations are normal and all Water connections are dry."
FREEZER WHIRLPOOL WRF535SWHZ00 Arrived on site for the unit has frost buildup in the freezer. Tested the unit and found the freezer gasket is not making a good seal. Used a heat gun to expand the gasket. Tested the unit and unit works properly. All water connections were dry at the time of service.
WASHER GE GTW460ASJWW Arrived on site and found it is a motel and the unit is being used as a commercial use. Office advise extended warranty will not cover commercial use
RANGE GE PHS930SL1SS Arrived on site for unit eight times properly. Customer is using product properly but control is losing 45 minutes per week. Will order a new control.; ordrng 1 WB27X29191 (CONTROL PANEL)
COOKTOP WHIRLPOOL W5CE3625AB00 Arrived on site to replace chipped cooked up. Replaced and all test correct.