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Local Reviews
for Burnet, TX
Powered by Fluid LOCALGreat Technician
Lupe - Burnet, TX
Great service and the technician was extremely knowledgeable.
On time and timely service.
Andrew - Burnet, TX
Great Service
Cynthia - Burnet, TX
James arrived on time, protected our flooring, got right to the appliance problem, fixed the issue, and was on his way. James was very polite and knowledgeable. Satisfied customer!
Excellent friendly service
Angela - Burnet, TX
Service man was very friendly. Overall great experience
Easy warranty work
Christi - Burnet, TX
Appliance Express is always easy to work with. James the technician is great and does excellent work.
Excellent service.
Catherine - Burnet, TX
Excellent service.
finally, I hope
Charles - Burnet, TX
I have been able to use the machine once because my wife is in the hospital. It work fine, no problems yet
Good Job, James
Russell - Burnet, TX
Appreciate your cleanliness (booties). You quickly found the problem and showed me the burnt/fused switch after replacement.
Exceptional service
Patricia - Burnet, TX
Will never use anyone else!! James was very nice and professional Johnathan was also very professional as was Dillon
Great service
Ray - Burnet, TX
Second time's the charm
Charles - Burnet, TX
Lowes sent another company here first. The machine was deemed "fixed" without actually checking that it worked. Jonathan took the time to look at the hidden parts of the machine. He quickly fixed the problem. Thanks Jonathon
Great service
Chris - Burnet, TX
Very Professional!
Mack - Burnet, TX
Professional. Prompt. Great service. Would definitely use again!
Great Customer Service All The Way From Start To Finsh
Jerry - Burnet, TX
Good Service
Marshall - Burnet, TX
Service rep was on schedule and completed fix promptly. My experience with Appliance Express was very satisfying. Would recommend them anytime.
Very Good...
John - Burnet, TX
Our service guy Clif was very informative and was polite.
Paula
Paula - Burnet, TX
Awesome!
Good service
Helen - Burnet, TX
Efficient courteous
Great service, but pricey
Terry - Burnet, TX
Great service and technician
Linda - Burnet, TX
Awesome
Gumsong - Burnet, TX
Great service and awesome price ❤️
Range Issue
"Scantlen - Burnet, TX
Oven not heating above 195% when set to 350. Over 15 minutes. Worked when technician came out. Not working now. Will call.
First class service.
David - Burnet, TX
Every person that I have delt with from Appliance Express has been courteous, professional, and competent. Thomas was efficient and put a human touch to the service he provided.
Fabulous!
Judy - Burnet, TX
This was a truly wonderful experience. Johnathan took the time to explain the whys and how’s of my washing machine. His pleasant demeanor and smile show that he cares about what he does and that it is very much appreciated.
On time, knowledgeable, friendly.
Margaret - Burnet, TX
Knew his trade, checked all possibilities and explained what he was doing.
James C.
WASHER MAYTAG MHW5630HC0 Arrived on site and tested operation. I found bearing is squealing and shock are failing due to unit not being able to spin up to speed properly. Unit will need new tub assembly and shocks. Also found that the dispenser is not siphoning properly. Repair will require 2 hours to complete. Office to schedule return service. ; ordrng 1 CNOTE (2 HOUR REPAIR) and 1 W11287253 (TUB) and 4 W11316766 (SHOCK)s
James C.
REFRIGERATOR FRIGIDAIRE FFHB2750TS7 Arrived on site and tested operation. I found hammering noise coming from water lines when calling for water. I found the valve to be at fault. Corrected issue and tested. Unit tests good. Job complete
James C.
RANGE KITCHENAID KDRS467VSS05 Arrived on site and found latch broken and oven light on. Installed new latch and tested operation. Unit tests good. Job complete
James C.
REFRIGERATOR WHIRLPOOL WRF535SWHZ01 Arrived on site and found freezer door not closing properly. I found left rail not closing completely and bracket bent. Installed new rail and bracket. Tested operation and found door now closing properly. Job complete
James C.
RANGE JENN-AIR JES1450FS1 Arrived on site and tested operation. I found display would cut out but come back on if pressed on. I found discoloring around connections on display board. Installed new board and found display now working properly. Job complete
James C.
OVEN KITCHENAID KODE500ESS04 Arrived on site and installed new door and name badge. Verified proper fit. Unit tests good. Job complete
James C.
DISHWASHER KITCHENAID KUDS35FXSS4 Arrived on site and found upper rack adjuster wheels coming off. Installed new adjuster kit. Unit tests good. Job complete
James C.
REFRIGERATOR KITCHENAID KRFF507ESS Arrived on site and found freezer light module has failed. Installed new and tested. Unit tests good. Job complete
James C.
REFRIGERATOR KITCHENAID KDDA27TRS00 Arrived on site and tested operation. Ran diagnostics and found evaporator fans would cut off intermittently in diagnostics and when running normally. Called tech line and spoke to Mike #7726011869. Tested voltage at control and found the fans only getting 7vdc and the voltage is cutting out causing fans to constantly cycle on and off. Job complete
James C.
OVEN WHIRLPOOL WOS72EC0HS01 Arrived on site and installed new blower and control. Tested operation and found unit working properly. Job complete
James C.
DRYER MAYTAG MED5630HC0 "Arrived on site and installed new motor bracket, motor and sound pads. Unit operated properly for 10 minutes of timed dry with blanket in the drum. Loud vibration has stopped. Job complete"
James C.
OVEN WHIRLPOOL WOS72EC0HS01 "Arrived on site and tested operation. I found communication error and blower speed error. Tested on bake cycle and unit canceled cycle with f8e0. Unit will need new UI, control and blower to repair; ordrng 1 W11248652 (BLOWER)"
James C.
WASHER WHIRLPOOL MVWC415EW2 Arrived on site and ran diagnostics. I found lid lock error but lid lock is functioning properly. Tested lock and switch and found to be good. I found control has failed causing error. Installed new control. Ran calibration and diagnostics. Unit tests good. Job complete
James C.
COOKTOP WHIRLPOOL KICU569XBL00 Arrived on site and tested operation. I found pots and pans are non magnetic. Instructed customer on pot and pan selection and to look for induction logo on cookware and ensure that the bottom of the cookware is magnetic. Job complete
James C.
WASHER WHIRLPOOL WTW8000BW0 Arrived on site and tested operation. I found no faults in memory. I found valves humming at start of test and found the shut off valves at wall closed. Turned water on and u it filled properly. Placed unit into normal cycle to test operation and found unit functioning properly. Instructed customer of findings. Job complete
James C.
DRYER MAYTAG MED5630HC0 Arrived on site and installed new blower wheel. Tested operation and found unit working properly. Job complete
James C.
MICROWAVE MAYTAG MMV4205DS Arrived on site and found main fuse has failed and all 3 switches have discolored common terminals. I found failure to be the primary switch fused together. Installed new interlock switches and fuse. Tested operation and found unit working properly. Job complete
James C.
REFRIGERATOR KENMORE 795.7904331 Arrived on site and installed new control. Tested operation and found unit working properly. Job complete
James C.
REFRIGERATOR FRIGIDAIRE LGHB2869TF5 Arrived on site and customer stated unit has all of a sudden started making ice. Tested temps and found freezer at 5 degrees and set at 2. Fresh food at 34 when set to 37. Set freezer to 0 degrees. Unit tests good at this time. Job complete
Jonathan S.
REFRIGERATOR KENMORE 795.7904331 "Arrived on site for refrigerator not cooling. Performed diagnostics mode and tested voltage to main control and found 120 volts tested voltage going out and found none. Found failed control.Removed failed control and installed new. Tested operation and found door switch working backwards. When door is closed, light and display comes on. Called LG tech support and spoke with David . Found wrong control on hand. Contacted parts department (SR). Found correct part number on control (see SD-QuickPic). Office to schedule appointment when ETA is available. ordrng 1 EBR77042534 (CONTROL) and 1 SEENOTE (OFFICE TO SCH)"
Jonathan S.
DRYER MAYTAG MEDX655DW1 "Arrived on site for dryer not heating. Inspected unit and work area. Performed diagnostics and tested voltage to unit and found within range. Gained access to fuses and element. Found opened thermal cut-off. Removed failed thermal fuse and installed kit. Tested operation, all tested good.
James C.
DRYER MAYTAG MED5630HC0 "Arrived on site and installed new motor, housing, blower. Tested operation and found unit still vibrating and has a loud metal vibration sound to it. Used sound pads to attempt to identify and stop noise. Called tech line and spoke to Mike #7725808143. Tested without blower wheel and found that the vibration was not as bad and the noise has stopped. New blower wheel is defective and will need to reorder new; ordrng 1 WP697772 (wheel)"
James C.
DRYER MAYTAG MED5630HC0 "Arrived on site and found loud vibration from unit when running. I found blower wheel is warped causing vibration. Attempted to replace the blower wheel but it is seized to the motor. Unit will need new motor, wheel and housing to repair. ; ordrng 1 WPW10211911 (housing)"
Chase S.
REFRIGERATOR WHIRLPOOL WRS325FDAM04
Clif L.
WASHER MAYTAG MVWX655DW0 Arrived on site to replace hub for water. Replaced part and tested unit. Found all is fully functional at this time and no leaks were found at time of service.
Clif L.
WASHER LG WM3170CW
Clif L.
REFRIGERATOR WHIRLPOOL KICU569XSS00 Arrived on site to replace air diffuser for refrigerator. Replaced part and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Jonathan S.
DRYER GE GTDP490EDWS "Arrived on site for dryer timer not aligning with selected setting. Inspected unit and work area. Removed timer knob and found timer knob broken internally, common failure with unit and manufacturer has corrected on new knob. Found timer stem rounded out. Contacted office and spoke with EB on coverage, she stated Low’s will cover knob. Removed timer and installed. Installed timer knob and tested. All tested good."
Jonathan S.
RANGE KITCHENAID KSGG700ESS "Arrived on site for range front right burner not igniting and bezel glue worn off. Performed diagnostics and tested front burner. Found burner head/ flame spreader wrapped and orifice clogged. Removed orifice and cleared and replaced burner head. Glued bezel to console. Tested all operations, all tested good. Spoke with customer on user care guide."
Jonathan S.
WASHER WHIRLPOOL MVWC415EW2 "Arrived on site for washer making noise. Performed diagnostics mode and checked for fault codes, no faults codes. Ram automatic test cycle and completed. Ran manual test and found odd noise durning spin cycle. Inspected gear case and hub. Found belt cover laying underneath unit and 2 5/16 screws missing. Inspected cover and found no damage to cover. Installed cover and added screws. Tested unit, all tested good, no water leaks present."
Jonathan S.
DRYER GE GTD65EBSJWS "Arrived on site for dryer making noises. Per diagnostics mode and tested unit. Found noise coming from front bearing. Gained access to bearing inspected blower wheel cover and found rubbing drum. Assembled unit and tested and found noise still occurring. Gained access to bearing and found a screw stuck in felt removed screw and flipped felt. Assembled unit and tested Removed screw and tested, all tested good.
Clif L.
REFRIGERATOR MAYTAG MBF2258XEB6 Arrived on site to diagnose a refrigerator that is not producing ice. Found water shutoff under sink. Turned valve on an tested unit. Found all is working properly at this time. No leaks were found at time of service.
Lou S.
DRYER WHIRLPOOL WED4815EW1 "arrived on site to inspect dryer noises and temps. Upon further inspection, the customer advised the unit was making a loud noise when drying and it’s getting too hot. I tested temps in the unit on high temp setting and the max temp was 295 degrees. I raised the top panel and removed the front panel and drum and found a round object wedged in between the bearing ring and drum seal and was hitting the gaps in the bearing ring causing the noise. Removed the debris and lint. Also found that the belt is worn and fraying. I removed and replaced the dryer kit consisting of the belt, 2 rollers, and the pulley. i verified ohms to the element, fuse, and cutoffs. Tested the unit and it operated as designed. Cleaned lint from unit, job completed."
Lou S.
COOKTOP KITCHENAID KCES956HBL00 "arrived on site to inspect cooktop not working. Upon further inspection, I tested each burner on the cooktop and found that the front left, middle and back right burners did not operate. I removed the glass cooktop and inspected the burners and connections and all looked good. Put the cooktop back on and turned off the unit at the breaker and then back on. Retested the burners and all operated as designed. I advised the customer of my findings and that the control had been reset. Job completed."
Clif L.
REFRIGERATOR WHIRLPOOL WRF535SWHZ Arrived on site to diagnose a refrigerator that is not dispensing water or producing ice. Found unit pushed too far back in cabinet enclosure causing waterline to kink. Repositioned refrigerator and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.