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for Bruceville, TX
Cassandra - Bruceville, TX
Dianna - Bruceville, TX
Very professional & friendly.
WASHER MAYTAG MVWX655DW2 Arrived on site for a washing machine thats making a humming noise. Inspected unit and work area. Customer advised that the unit is not filling when she goes into a rents and the unit also does make a knocking sound when slowing down from the wash cycle to the rinse cycle. Tested unit and confirmed cold water valve was out. Replaced housing. Checked underneath the unit and found the cam loose causing the knocking sound. Replaced cam and tested unit. Unit is now working as designed. Call complete.
DISHWASHER AMANA ADB1400AGS1 Arrived on site for dishwasher that one spray either spray arm. Inspected unit and work area. Placed unit in service diagnostics and found an F4 E3 (motor not running). Placed unit in an auto cycle and found washer motor not running. Replaced pump and motor and tested unit. Unit is working as designed. Call complete.
REFRIGERATOR WHIRLPOOL WRT108FZDB05 Arrived onsite for refrigerator that is intermittently leaking. Inspected unit and work area. Customer advised the leak she called in about only happened once this past week before the first time it happened back when she bought it. Found no water residue or leakage anywhere. Checked drip pan and found it full. I asked the customer if they had left the door open or if they had any frost on the freezer. She said they had about a week ago when they had another child over for a few days. They said the frost evaporated but then they noticed water a few days later. I explained that the unit was probably defrosting the excess moisture and was overflowing due to the moisture being too much for the unit to handle. Unit is working as designed. Went over user care guide and call complete.
WASHER MAYTAG MVWC565FW1 Arrived onsite for customer complaint of top load washer not completing cycles. Ran diagnostics and found F9E1 error. Removed and replaced drain pump. Reassembled and tested. Unit now drains as intended. No other issues found. All water connections were dry at time of service.
WASHER MAYTAG MVWC565FW1 Arrived onsite to install new control to top load washer from my prior visit’s diagnosis. Removed and replaced control. Reassembled and calibrated unit. Unit completed successfully. Did advised to have drain pipe widen to allow proper drainage of water. All water connections were dry at time of service.
REFRIGERATOR WHIRLPOOL WRF535SWHZ00 Arrived to inspect refrigerator tripping the breaker.Confirmed the entire recently built residence is equipped with arch fault and GFCI outlets.Called Whirlpool Tech line and spoke Kathy SR#7725526149Whirlpool suggested to have the customer contact an electrician to replace the outlets.All water lines were dry at the end of service.Job complete.
DRYER MAYTAG MEDX655DW1 Arrived onsite for customer complaint of dryer not heating. Removed back panel and found tthermal cutoff open. Removed and replaced thermal cutoff. Reassembled and tested. Unit now heats and tumbles as intended. No other issues found. Dryer vent and lint trap was clean of lint at time of service.
WASHER MAYTAG MVWC565FW1 Arrived to inspect washer not filling. Ran diagnostics on the unit and got no error codes. Noticed the customer only had a COLD water source and the drain hose was sitting on top of a drain pipe possibly creating a causing the washer to siphon. Customer advised of the changes needed for the machine to work as designed.JOB COMPLETE.
DISHWASHER WHIRLPOOL WDT730PAHZ Arrived onsite for customer complaint of dishwasher not heating or drying dishes. Ran diagnostics and found error code 7-1 (Heater Error). Cleared error code reset heater and conducted manual test cycle. Poured water on heater and found water sizzling off. Advised customer to run hot water before starting cycle to allow hot water to enter. Also advise to use rinse agent as well. No other issues found. All water connections were dry at time of service.
REFRIGERATOR WHIRLPOOL GZ25FSRXYY2 arrived on site for the unit is not making ice. Tested the unit and found the icemaker will not cycle. Replace the icemaker and tested the unit. The icemaker cycled and filled with water and the unit is working properly. All water connections were dry at the time of service.
DRYER MAYTAG MEDX655DW1 Arrived onsite for customer complaint of dryer not heating properly. Tested unit and found dryer vent crushed. Was able to reform dryer vent and tested unit once again. Found unit now heats as intended and good air circulation. No other issues found. Dryer vent and lint trap was clean of lint at time of service.
REFRIGERATOR WHIRLPOOL ED5GVEXVD02 Arrived on site for the unit is not freezing or cooling. Tested the unit and found the compressor will not turn on. The compressor electrical wiring checks good. Found the start device is shorted. Replace the start device and tested the unit. Unit works properly and advise customer to wait 24 hours for the unit to start freezing and cooling. All water connections were dry at the time of service.
REFRIGERATOR MAYTAG mff2558vem4 "Arrived onsite for customer complaint of french door refrigerator not cooling and ice build up on FC side. When arrived,found unit is cooling properly. Did find ice build up near front FC door seal. Removed door assembly and found LH slide not aligned properly allowing door to close crooked. Adjust both slides and installed door. Found door seal now seats well to cabinet. No other issues found. All water connections were dry at time of service."