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for Briggs, TX
Inadequate service, repair didn't work
Steve - Briggs, TX
Michael - Briggs, TX
I have used AE several times and the service has been excellent.
ICE MACHINE KITCHENAID KUID308ESS1 Arrived to inspect unit not cooling or producing ice. Confirmed the complaint and removed and replaced condenser motor. Reassembled the unit and unit tested as designed. Unit began cooling.Customer told to wait for ice production.
WASHER MAYTAG MHW5100DW0 "Arrived to inspect washer not spinning out clothes al the way. Ran diagnostics test and got no error codes. Spoke with management and gave quote for control and labor, customer declined any further service. No charge for today’s visit.CLOSE OUT CALL NO FEE."
WASHER MAYTAG MHW5100DW0 Arrived to inspect washer not draining properly. Service tested the unit and got code F9E1- Long Drain.Removed and replaced the drain pump. Reassembled unit and unit tested as designed.All water lines were dry at the time of service.Customer OOW and charged:
WED49STBW1 (Dryer) - Arrived onsite for customer complaint of dryer not starting. Removed back panel and found thermal fuse blown. Removed and replaced thermal fuse. Tested unit. Found unit now starts and heats as intended. Found elements cycles as intended as well. Dryer vent and lint trap was clean of lint at time of service.
WTW4616FW1 (Top Load Washer) - Arrived onsite for customer complaint of water overfilling on top load washer. Ran service test and found no error codes. Calibrated unit. Unit calibrated successfully. Observed a fill on auto sensing. Found unit fills as intended. Advised customer on how unit operated and fills. No other issues found. All water connections were dry at time of service.
Arrived on site for unit not cycling off when full. Tested bin thermistor to find it way out of operating range. Replaced. Water connections were dry.
Arrived on site for unit not spinning leaving clothes very wet, found shifter error, replace shift actuator, re calibrated unit checked good. Verified all water connections dry. Cycle completed. Collected 284.22 on card
KUID308ESS1 (Ice Machine) - Arrived onsite for customer complaint of ice machine not making ice. Tested unit and found compressor knocking and condenser fan motor and moving. Unit will need new sealed system to complete repair. Ordering compressor,evaporator,condener fam motor to complete repair. R/S for Monday. Unit disconnected at this time.
GX5SHDXTQ01 (French Door Refrigerator) - Arrived onsite to install door gaskets and water inlet valve to french door refrigerator fom prior visit’s diagnosis. Removed both RC door gasket and installed new replacements. Removed water valve amd installed new replacements. Reassembled. Doors seals well and water valve works as intended. All water connections were dry at time of service.
WMH32517AS0 (OTR Microwave) - Arrived onsite for customer complaint of OTR microwave getting OPEN/CLOSE door error. Remvoed control panel and found switches burnt. Removed 3 way,NC,NO switches and installed new replacements. Used new upper and lower interlocks as well. Reassembled. Tested unit. Unit heats as intended with no door error.