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for Briarcliff, TX
Carrie - Briarcliff, TX
Thank you Andy!
Leah - Briarcliff, TX
Andy fixed our ice machine quickly and easily! He was extremely positive, very polite and had a great attitude!
Ellen - Briarcliff, TX
Paul was always on time and very efficient, clean, positive attitude and explained everything so well.
Great service fixed issue
Charles - Briarcliff, TX
Jennifer - Briarcliff, TX
My husband was there when he did the work and said he did a great job.
Joe - Briarcliff, TX
Great service!! Friendly, professional and efficient!!
Hyde - Briarcliff, TX
The technician replaced the ice maker but did not confirm it was working. Two days later we are calling for another warranty claim and another home visit.
James - Briarcliff, TX
Brandon don did a great job and as usual was very courteous and professional.
William - Briarcliff, TX
Knowledgeable and Great Service
James - Briarcliff, TX
The technician was very knowledgeable and polite. He answered all our questions.
Hard to fathom
Marianne Naufel - Briarcliff, TX
Your office and Paul-hard to fathom how great this service is - and no I am not overstating. This is a company that operates from a true service perspective-you get the feeling they really value what they do and who the help.
Very good service
David Gavin - Briarcliff, TX
Very helpful; and solved problem
Eldon - Briarcliff, TX
COOKTOP KITCHENAID KGCU484VSS02 "Arrived on site for customer complaint of griddle taking to long to heat up to temperature, found unit working as designed, unit takes a long time to heat up due to being 110 volts. SR# 7726145179"
OVEN WHIRLPOOL WOS72EC0HS01 "Arrived on site for customer complaint of UI console not responding and lines through the display, ordering console. ; ordrng 1 W11351998 (CONSOLE)"
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site for dishwasher with dispenser issues. Tested and inspected unit and found failed dispenser door. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
REFRIGERATOR KITCHENAID KRFC302ESS02 Arrived on site for refrigerator making noise and dispensing water slowly. Tested and inspected unit and found failed damper and bad water filter. Removed failed damper and replaced with new. Also instructed customer to replace bad water filter. Tested unit and all operations are normal aside from slow water due to water filter (Did test water dispenser with bypass at filter and it worked properly.) No other repairs are needed at this time. No water leaks present at time of service.
OVEN WHIRLPOOL WOS72EC0HS00 Arrived on job to replace control console. Replaced control console. Tested unit for touch response issues. No issues at this time. Job complete
DISHWASHER WHIRLPOOL WDF520PADM7
DISHWASHER WHIRLPOOL WDT750SAHZ0 Arrived on site for unit with missing door hand.e replaced door handle and tested good.
OVEN WHIRLPOOL WOS72EC0HS00 Arrived on site to test unit for settings button not working. Test unit and found button not responding to touch. Will need to order new console W11351998. Office to reschedule ; ordrng 1 W11351998 (CONSOLE )
VENTHOOD KITCHENAID KVWB606DSS2 Arrived on site to to test unit for lights not working. Found that connection wire not connected correctly. Connected wire tested unit. Lights working at this time. Job complete
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Arrived on job for complaints of temperature too cold. The area of question is in front of damper door.
DISHWASHER WHIRLPOOL WDF330PAHS3 "Arrived on site for dripping underneath, ran unit for 30 minutes and was not able to duplicate any water leakage. Reseated seal as it was not fully inserted and could have been cause of drips. All water connections dry unit is running to mfg spec."
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Arrived on job for complaints of water leaking. During testing found that the refrigerator evaporator drain tube was clogged causing the water to leak on to the floor. Unclogged drain tube tested and everything is working fine and no leaks detected. Complete
DISHWASHER KITCHENAID KDTM354ESS3 Arrived onsite for the dishwasher with door issues. I found the unit not mounted to the cabinet and not level causing the left side of the door to rub the tub. I found the water and drain lines were all connected correctly. I pulled the unit out and moved the wheels up to lower the tub. I adjusted the leveling legs and mounted the unit to the side of the cabinet. I tested the unit and it is working as designed. Nobody was available to sign the ticket. Call complete.
ICE MACHINE KITCHENAID KUIX505EBS1 Arrived on site for ice machine no power. Tested and inspected unit and found issues with control. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
WASHER WHIRLPOOL WTW7500GW0 Arrived on site for washer not agitating and not cleaning clothes properly. Tested and inspected unit and found all operations to be normal. Called tech line and spoke with Joel (SR# 7725628010) Was instructed to run more tests in diagnostics and check for error codes. Was instructed that with what was found that unit is operating as designed and to instruct customer on use and care and practice for best performance. Did as instructed.
REFRIGERATOR FRIGIDAIRE LGHD2369TF3 "Arrived on site for customer complaint of lower ice maker not working. Found faulty ice maker, ordering ice maker. Could not find freezer ice maker on parts breakdown, parts department needs to do research. Refrigerator section ice maker is working. ; ordrng 1 CNOTE (PARTS RESEARCH FOR FREEZER COMPARTMENT ICE MAKER) and 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 CNOTE (ORDER FREEZER ICE MAKER)"
COOKTOP WHIRLPOOL WCG97US0HS00 "Arrived on site for customer complaint of burner head and cap being discolored after use, I replaced burner head and cap, tested good."
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Arrived on site for customer complaint of unit leaking, found dishwasher was tilted forward, and customer was using to much soap with soft water. I adjusted the dishwasher to tilt back, and instructed customer to use less soap."
REFRIGERATOR WHIRLPOOL WRB322DMBM00 Arrived onsite to replace the previous diagnosed parts. I replaced the FC rails and tested the door. The door is working as designed. I explained to the customer that we found out the RC door hinge Call complete.
OVEN WHIRLPOOL WEG750H0HZ0 Arrived onsite for the range with the oven not powering on and the oven light not turning on from the control panel. I found the unit working correctly when I had arrived. Mr stated that he had been on the phone again with Whirlpool before I had arrived and they had him power cycle the unit with a 5 minute delay and the unit started working again. I explained to mr about power surges and lightening strike affects with the oven since he located by Lake Travis. I lost explained that it was important for him to connect the unit to WiFi so the unit could get all the downloads and work properly. I gave mr the WiFi help line number and showed him the App to download on his smart phone. Call complete.
REFRIGERATOR WHIRLPOOL WRB322DMBM00 "Arrived onsite for the refrigerator with door closure and leveling issues. Mr stated the refrigerator door pops when it’s opened and closed, the freezer door doesn’t open correctly when the handle is pulled from the left side, and the deli pan doesn’t close correctly all the way leaving it partially open. I found the FC door closure not working correctly and causing the popping noise. I found the deli drawer bottoming out on the right rail but the left rail still had over and inch before the back of the drawer would touch it. I found the left side rail and bracket not working correctly causing the FC door not to close properly. Ordering 12607103AP CENTER HINGE ASSY&, WP67003638 CLOSER, WP67001314 PAN- DELI, WP67001054 GLIDE LT, WP67001053 GLIDE RT, 2EA WPW10120018 SLIDE, WPW10284685 BRACKET, & WPW10284684 BRACKET. ordrng 1 12607103AP (CENTER HINGE ASS&-STD) and 1 WP67001053 (GLIDE RT) and 1 WP67001054 (GLIDE LT) and 1 WP67001314 (PAN- DELI) and 1 WP
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 "Arrived on site for door closure issue. Tested fresh food door operation,found no issues with door closing,checked seals good. Advised customer to physically close left side door with mullion,found moisture on middle divider between freezer and fresh food,added adhesive to gaps between liner and cabinet,checked freezer door seal good."
VENTHOOD KITCHENAID KVUB606DSS3 "Replaced vent fan motor assembly, found existing fan blade broken missing several blades. Replaced both led lights and unit operating as designed job complete"
COOKTOP KITCHENAID KGCU467VSS02 Arrived on job to adjust burner flame. Adjusted flame and showed customer results. No gas leaks detected at time of service.
DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived on site to test unit for unit not washing or draining correctly. Test unit and found glass in drain motor. Removed glass test unit and unit test good job complete.