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for Briarcliff, TX
"Justin - Briarcliff, TX
Progressional and efficient
Brittany - Briarcliff, TX
The experience was seamless start to finish. I received a reminder text the day before and a call from the service person, Brandon, 30 min before arrival. Brandon was very professional and able to quickly service my dishwasher.
Emily - Briarcliff, TX
Lori - Briarcliff, TX
Arrived promptly, worked efficiently. Friendly and helpful repairman.
Helen - Briarcliff, TX
Brandon was very personable and professional, he made the repair in a short amount of time and took the time to talk about the ice makes and what to do in the future.
Hilary - Briarcliff, TX
Took care of business
Chris - Briarcliff, TX
Great tech/office communication needs to improve
Ross - Briarcliff, TX
Great tech! Office needs to improve on communicating details I give for tech as how to gain access/leave my home. Due not being home when tech is on property. Also every time I’ve had techs out they have been awesome and typically have some form of communication issue w/the office.
Great Service and Great Technician
Joe - Briarcliff, TX
Service was great, on time and job was completed. The tech, Andy, was very knowledgeable .
"Edgar - Briarcliff, TX
Tech came in and made the repair fast. Appliance works great
Carrie - Briarcliff, TX
Thank you Andy!
Leah - Briarcliff, TX
Andy fixed our ice machine quickly and easily! He was extremely positive, very polite and had a great attitude!
Ellen - Briarcliff, TX
Paul was always on time and very efficient, clean, positive attitude and explained everything so well.
Great service fixed issue
Charles - Briarcliff, TX
Jennifer - Briarcliff, TX
My husband was there when he did the work and said he did a great job.
OVEN WHIRLPOOL WOS51EC0HS "Arrived on site for customer complaint of oven not heating properly, found oven temperature 10 degrees hotter during test cycle at 350 degrees, I calibrated oven and retested, unit tested good."
COOKTOP WHIRLPOOL WCG55US6HS00 Arrived on site to test unit for igniters igniting after. Test unit and found bad module. Replaced module test unit and unit test good job complete.
REFRIGERATOR KITCHENAID KRMF706EBS01 "Arrived on site for customer complaint of lights in fresh food section no working found failed module, I replaced module, unit tested good."
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 "Arrived on site for customer complaint of missing pieces, found freezer door below the ice chute is missing a piece. Also found the drip pan missing under dispenser. Ordering parts, could not find missing freezer part on parts breakdown, also cant find the dispenser drip pan on parts diagram. Ordering parts research. ; ordrng 1 Cnote (Parts research for missing shelf piece see photo) and 1 Cnote (Office to reschedule)"
DISHWASHER KITCHENAID KDPE234GPS0 Arrived on site to test unit for broken dispenser. Found dispenser door not closing or opening correctly. Replaced dispenser test unit and unit test good no leaks present job complete.
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site for customer complaint of unit not drying dishes, found no error codes in diagnostic mode, unit passed every function. Advised customer to use rinse aid and sani rinse. Unit tested good."
WINE COOLER KITCHENAID KUBR204ESB00 Arrived on job to replace previously diagnosed parts. After replacement test operation. No leaks detected at time of service
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site for customer complaint of UI console not responding and no tones, found no tones no volume what so ever, and power button not responding all the time. Ordering console. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W11296171 (console)"
RANGE KITCHENAID KCGC506JSS00 "Arrived on site for customer complaint of cooktop not being flush with cabinet, I tried adjusting the cooktop bull nose, unit is all the way adjusted, tested good, but still some gaps on both sides of cooktop where it meets the cabinet."
OVEN WHIRLPOOL KODE500ESS05 "Arrived on site to install logo, installed logo"
WINE COOLER KITCHENAID KUBR204ESB00 Arrived on job for complaints of noise. Found cover for fan motor damaged. Ordered cover.; ordrng 1 W10802010 (cover-evap)
DISHWASHER WHIRLPOOL WDT720PADM2 Arrived on site to diagnose dishwasher not powering on. Checked voltages and found polarities for switch are reversed. Unit comes on when the switch is in the off position. Advised to have an electrician correct the polarity. Unit is powering on when voltage is applied. Call complete.
OVEN WHIRLPOOL KODE500ESS05 Arrived on site to test unit for damaged front glass. Found damaged front glass replaced glass test unit and unit test good. New glass doesnt have the kitchens if logo. Will order logo office to reschedule. ; ordrng 1 W10839793 (LOGO )
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived onsite for the dishwasher not draining properly. Ran diagnostics and found that the drain pump is not working properly. Replaced pump and dishwasher tested fine and no leaks detected complete
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived on job for complaints of smell. Found no unusual smell in dishwasher.
FREEZER WHIRLPOOL KBFN502ESS02 "Arrived on site for customer complaint of unit leaking, found defrost drain line still had the plug in place from factory, I removed the plug and defrosted ice, unit tested good."
VENTHOOD UNKNOWN WVU37UC6FS0 "Arrived on site for customer complaint of lights not working, replaced previous diagnosed parts, still no lights, called tech line, found wiring harness faulty
OVEN GE JT915SK5SS "Arrived on site for customer complaint of unit not finishing cleaning cycle, found f9 error code, I replaced control tested good."
VENTHOOD UNKNOWN WVU37UC6FS0 Arrived on job to replace previously diagnosed parts. After replacement test operation no change. Test voltage at transformer and we have 120v to transformer but only 5 Vdc out. Will need transformer. ; ordrng 1 W11282989 (TRANSFORMER)
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Arrived on site to replace failed filter housing, after replacing, unit tested good."
DRYER WHIRLPOOL WED4815EW1 "Arrived on site for customer complaint of u it making thumping noise, found piece of metal caught between felt and drum, I removed the metal piece, unit tested good."
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Arrived on site for customer complaint of unit not functioning, found clean light blinking twice and UI console not responding. I reset breaker, that did not change anything, found failed main control and UI control, I replaced both and ran diagnostics cycle, unit tested good."
OVEN GE JT915SK5SS "Arrived on site to replace failed latch, I replaced latch, unit tested good."
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Arrived on site for customer complaint of unit not making ice or dispensing water, found unit worked fine with filter removed, found filter housing causing the issue. I replaced filter housing, found leak coming from new housing, ordering housing. ; ordrng 1 W11194438 (housing)"
VENTHOOD UNKNOWN WVU37UC6FS0 "Arrived on site for customer complaint of lights not working, I replaced transformer, lights still didnt work, ordering control/switch and lights. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 2 W10862081 (light)s and 1 W11100652 (buttn-cntl)"