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for Briarcliff, TX
Helen - Briarcliff, TX
very prompt, professional
"Justin - Briarcliff, TX
Progressional and efficient
Brittany - Briarcliff, TX
The experience was seamless start to finish. I received a reminder text the day before and a call from the service person, Brandon, 30 min before arrival. Brandon was very professional and able to quickly service my dishwasher.
Emily - Briarcliff, TX
Lori - Briarcliff, TX
Arrived promptly, worked efficiently. Friendly and helpful repairman.
Helen - Briarcliff, TX
Brandon was very personable and professional, he made the repair in a short amount of time and took the time to talk about the ice makes and what to do in the future.
Hilary - Briarcliff, TX
Took care of business
Chris - Briarcliff, TX
Great tech/office communication needs to improve
Ross - Briarcliff, TX
Great tech! Office needs to improve on communicating details I give for tech as how to gain access/leave my home. Due not being home when tech is on property. Also every time I’ve had techs out they have been awesome and typically have some form of communication issue w/the office.
Great Service and Great Technician
Joe - Briarcliff, TX
Service was great, on time and job was completed. The tech, Andy, was very knowledgeable .
"Edgar - Briarcliff, TX
Tech came in and made the repair fast. Appliance works great
Carrie - Briarcliff, TX
Thank you Andy!
Leah - Briarcliff, TX
Andy fixed our ice machine quickly and easily! He was extremely positive, very polite and had a great attitude!
Ellen - Briarcliff, TX
Paul was always on time and very efficient, clean, positive attitude and explained everything so well.
Great service fixed issue
Charles - Briarcliff, TX
COOKTOP KITCHENAID KCGC506JSS00 "Arrived on site for customer complaint right front and left front burners having orange flames, found unit need LP conversion kit, ordering part to be shipped to customer and a licensed plumber needs to install. ; ordrng 1 W11238042 (LP conversion kit) and 1 Cnote (Drop ship to customer)"
WASHER WHIRLPOOL WTW6120HC0 "Arrived on site for customer complaint of unit not starting cycle, called tech line, found they want us to replace the lower wiring harness since this is a known issue. Ordering harness and shifter. ; ordrng 1 W11130932 (Lower harness) and 1 Cnote (Office to reschedule)"
WASHER WHIRLPOOL WFW5620HW2 "Arrived on site for customer complaint of unit leaking, and off balance, I balanced unit and tested in diagnostic mode, found no leaks, inspected door bellow, no damage to bellow. Found broken dispenser drawer, ordering dispenser drawer to have shipped to customer since it is just the inside piece that is broken. ; ordrng 1 W11465532 (Dispenser) and 1 Cnote (Ship part to customer)"
DISHWASHER WHIRLPOOL WDT720PADM2 "Arrived on site for customer complaint of unit not cleaning well, found F7E1 error code in diagnostic mode. Found diverter motor not finding home position and wash motor not running. ; ordrng 1 Cnote (Office to reschedule) and 1 WPW10671941 (Sump assembly)"
WASHER WHIRLPOOL WTW6120HC0 Arrived on site to replace main control after replacing unit tested good.
REFRIGERATOR KITCHENAID KRFC704FPS03 "Arrived on site for customer complaint of no ice in door ice maker, found unit failed ice maker test in diagnostic mode, I replaced ice maker, unit passed the ice maker harvest test, but would not fill with water. Called techline there is something in the software where we needed to run test 96, dispenser fill, first before ice maker fill would work, unit tested good. SR#7728401061"
DISHWASHER WHIRLPOOL WDF330PAHS2 Arrived on site to test unit for dispenser not opening. Test unit and found broken dispenser. Replaced dispenser test unit and unit test good job complete.
WASHER WHIRLPOOL WFW87HEDW0 "Arrived on site for customer complaint of unit not working and leaking, found F8E3 error code, I cleared error code and ran self diagnostic test, unit passed diagnostic test, ran a clean cycle, because customer stats it leaks every time during clean cycle. Ran a cleaning cycle for about 20 minutes, unit tested good, no leaks at time of service. Ran another diagnostic test cycle, unit passed."
COOKTOP KITCHENAID KCGC506JSS00 Arrived on site for customer complaint of knobs not in correct position in off position. Found left rear valve stem bent and right front valve stem bent.Ordering manifolds; ordrng 1 W11378578 (Manifold Right front) and 1 W11381267 (Manifold left rear) and 1 Cnote (Office to reschedule) and 1 Cnote (2 hours)
ICE MACHINE WHIRLPOOL WUI75X15HZ00 Arrived on job for complaints of leaks. Found the water is over filling. Replaced pump with sensor. After replacement test operation.
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site and found oven is time jumping reset harness connections on control panel. inspected oven and found it is not hooked up to Wi-Fi, it never has been. Recommended to homeowner That Wi-Fi connection be added in order for software download to update oven is operating as intended, job complete"
OVEN WHIRLPOOL KODE500ESS04 "Arrived on site for customer complaint of heating issues in both ovens and bottom door not closing all the way. Found lower trim not screwed into the correct place causing the door to rub on the trim, I adjusted the trim, unit tested good. Tested upper and lower ovens at 350 degrees, unit tested good."
REFRIGERATOR WHIRLPOOL WRX986SIHV02 "Arrived on site for customer complaint of noise issue, found noise coming from freezer fan motor, I removed evap cover, adjusted fan motor blade and housing, unit tested good."
WASHER WHIRLPOOL WTW6120HC0 "Arrived on site for customer complaint of unit not starting a cycle, no error codes in diagnostics mode, however every function worked in component test, fill, agitate, spin. Ran diagnostics test cycle, found unit would not respond. Ordering main control. ; ordrng 1 W11498804 (Control) and 1 Cnote (Office to reschedule)"
DISHWASHER KITCHENAID KDTM704KPS0 "Arrived on site for customer complaint of unit not powering on, found power supply not properly hooked up, I attached power supply, unit tested good."
DISHWASHER WHIRLPOOL KDTE204KPS0 Arrived onsite for unit making noise when opening the door. Tested door. Found that the kick plate was not screwed on properly but backwards. Re attached kick plate correctly. Tested unit. Unit tested good. No leaks at this time. Job complete
DISHWASHER WHIRLPOOL WDF540PADM3 "Arrived on site to replace failed vent, I replaced vent and deflector, unit tested good."
COOKTOP WHIRLPOOL KCGS556ESS02 "Arrived on site for customer complaint of burners not igniting, I was able to get all burners to ignite multiple times, unit tested good. See photos."
MICROWAVE WHIRLPOOL GH7155XHS1 "Arrived onsite for unit making a loud noise when in use. Replaced part ordered by previous tech. Tested unit. Sound did not go away. Heard noise coming from the top back area of the unit. Noticed the new motor replaced was not fully spinning. Possibly need new magnetron, capacitor and transformer, AHS to research. Also need a new diode. Need parts authorization before returning. Office to reschedule ; ordrng 1 8171874 (magnetron) and 1 8183536 (capacitor,h.v.) and 1 8183972 (TRANSFORMER) and 1 WP8205489 (wire-vltge)"
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 "Arrived on site to install the door trim, after installing, unit tested good."
VENTHOOD WHIRLPOOL KVUC606JSS0 "Arrived on site for customer complaint of unit not working, and loud. Found unit was noisy and unit would not suck paper towel unless it was about 2 inches away on high speed. Ordering motor ; ordrng 1 WPW10293966 (Motor) and 1 Cnote (Office to reschedule)"
REFRIGERATOR FRIGIDAIRE FGHD2368TF3 Arrived on job to replace previously diagnosed. After replacement test operation water working and door closing properly. No leaks detected at time of service
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site to replace failed UI console, after replacing, unit tested good."
VENTHOOD WHIRLPOOL UXT5536AAS3 "Arrived on site for customer complaint of light not working, found failed light bulb, ordering light. ; ordrng 1 WPW10562734 (Light) and 1 Cnote (Office to reschedule)"
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on job for complaints of lights not working. Found freezer light cause of no lights replaced light