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for Brenham, TX
Theresa - Brenham, TX
Appliance Express was able to identify why our dryer wasn’t heating. Great customer service.
Richard - Brenham, TX
Jerry was professional, friendly, explained the problem with our freezer ice maker and explained the steps he took to correct it. He is the best technician we have worked with.
Steve was great and on time.
Thomas - Brenham, TX
Carol - Brenham, TX
Larry - Brenham, TX
Very pleasant and thorough
Carol - Brenham, TX
The service men were very efficient and answered all my questions. Would recommend your company to any one need this type of service.
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Arrived on site to address the complaint of the unit rolling when the customer opens the doors. This unit is on wheels and does not come with feet. With the customers permission I blocked the front wheels with cardboard to stop the unit from rolling. All water connections were dry.
REFRIGERATOR WHIRLPOOL WRF535SWHZ01 Arrived onsite for customer complaint of french door refrigerator not asking ice nor dispensing water. Tested water and found valve opening. Checked water supply and found builder did not turn water supply. Turned on water supply. Flushed unit. Found good water flow. Ice maker is also turn on as well. No other issues found. All water connections were dry at time of service.
OVEN WHIRLPOOL WFG550S0HZ0 "Arrived on site for unit not heating, found igniter failed due to normal use, replaced igniter and tested good . No gas leaks on site"
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived on site to replace rack stop for dishwasher. Replaced stop and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
DRYER WHIRLPOOL WED5000DW2 "WED5000DW2 Arrived to inspect long dry times. I verified the vent tube was not kinked and I tested internal temperatures at the vent. I found the unit, set to high heat, cycled off at 250+ and then back on at 126. Temperature decline was much slower than expected and increase was very fast. Usual cycle temperatures are 215-225 and 115-125 measured at the vent. The air plenum required tightening and I tested airflow after correcting. The airflow was very low and I advised the customer they will have to contact the builder to correct the vent issue. No lint within chassis."
REFRIGERATOR WHIRLPOOL WRF535SWHZ01 Arrived on site to diagnose a refrigerator that is leaking. Tested unit and found faulty filter causing unit to leak from filter head. Tested unit without filter installed and with bypass installed and found unit not leaking. Customer will need to replace filter to correct issue. Per customers request I left water off to unit at wall valve.
RANGE WHIRLPOOL WFG550S0HZ0 Arrived on site and installed new outer glass checked for proper fit. Unit working properly. Job complete
RANGE WHIRLPOOL WFG550S0HZ0 Arrived onsite for customer complaint of stainless steel trim coming off oven door. Found trim coming off outer door glass assembly. Unit will need new outer glass assembly to complete repair. OF to R/S due to part availability. No other issues found.; ordrng 1 W11249559 (OUTER GLASS STAINLESS )
DISHWASHER WHIRLPOOL WDT710PAHZ1 "arrived on site to inspect dishwasher not working. Upon further inspection, the customer advised that she attempted to turn the unit on and nothing happened. I placed the unit in diagnostics and tested with no error codes in the beginning. The unit operated as designed with no error codes at the end. I instructed the customer on use and care of the unit and recommended types of detergents and rinse aid to use. No water leaks observed during service, job completed."
RANGE WHIRLPOOL WFG550S0HZ0 "Arrived onsite for customer complaint of range burners having orange glow when burning. Advised customer that is normal. This is caused by impurities in the gas line, when customer uses a humidifier. All burners work as intended. No other issues found. No gas leaks detected at time of service."
REFRIGERATOR MAYTAG MSD2550VES00 "WRX735SDHZ00 Arrived to inspect no ice. The customer had issue prior with the machine spraying water within the fc area. It required connection to the water supply, which the customer had at the ready. I tested the unit after flushing the lines thoroughly and found the ice maker working as designed and filling to the correctly level. Discussion of the original issue with the customer yielded information that lead me to believe the issue was actually due to a water supply problem in a different residence. No leaks observed during service. RF100
DISHWASHER WHIRLPOOL WDF330PAHB1 Arrived on site for the unit will not turn on. Tested the unit and found the unit is powered on and off by a light switch on the counter. Instructed customer about the switch. Tested the unit and unit works properly. All water connections were dry at the time of service.
RANGE WHIRLPOOL WFG515S0EB1 "arrived on site to inspect range burner not igniting. Upon further inspection, the customer advised that the right rear burner wasn’t igniting properly. I tested all burners and all burners operated as designed. The right rear burner, after testing several times, began to take too long to ignite. I waited for approximately 1 to 2 minutes before testing again, and the Ignitor seemed intermittent when arcing. I removed and replaced the burner head and tested and it operated as designed. I recommended some tips on using the unit when it doesn’t work properly and what to look for to solve the issue should it occur again. No gas leaks detected during service, job completed."
RANGE WHIRLPOOL WFG550S0HZ0 Arrived on site for the unit is dented. Found the dent is next to the right front burner. Replaced the cooktop and tested the unit. Unit works properly and no gas leak present.
DRYER WHIRLPOOL WED5000DW2 "Arrived on site for a heating condition. Turned dryer on, checked heating temperatures, check good. Check air flow coming out . Upon further inspection found it the rear drum seal was curling Inward causing an air leak. Corrected And unit now operates properly"
REFRIGERATOR WHIRLPOOL WRS315SDHB00 "Onsite, was made aware by customer that she was unable to open filter door to replace filter, checked refrigerator. Found filter door jammed. Unjammed filter door, replaced filter. All water connections were dry."
REFRIGERATOR WHIRLPOOL WRF535SWHZ00 "arrived on site to install previously diagnosed and ordered part. Upon my arrival, I found condensation built up on the top of the freezer door gasket and nowhere else. I inspected the left rc door gasket and it is good and does not need replacing. I inspected the freezer door gasket and found that it has the insulation gasket under the main gasket; however, it was installed incorrectly. I readjusted the insulation gasket and tested the fc door and it sealed good. I advised the customer of my findings and advised that the left rc door gasket did not need to be replaced. No water leaks observed during service, job completed."
REFRIGERATOR WHIRLPOOL WRF535SWHZ00 "Arrived on site for gasket replacement, by accident ordered a white gasket when grey is needed, rescheduled for Saturday ; ordrng 1 W10830162 (gasket-fip)"
REFRIGERATOR WHIRLPOOL WRF535SWHZ00 "Arrived on site for prior diagnosed parts, installed LR brackets and rails, ice bin and gaskets, tested good, found water condensation coming from bottom of left RF door, ordering gasket ; ordrng 1 W10830189 (gasket-fip)"
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived on site and tested operation. Found unit has soap buildup in the tub as well as on heating element and racks. Instructed customer that soap will build up if dishes are too clean. Instructed customer that if she prefers cleaning dishes before loading dishwasher that she can put a table spoon of vegetable oil in bottom of unit before starting so that the soap will be able to activate properly. Customer also had rinse aid set to lowest setting. Due to the hard water I turned it up and instructed that it is needed to help with proper rinsing and drying of dishes. Unit working properly and all water connections dry at time of service. Job complete
REFRIGERATOR WHIRLPOOL WRF535SWHZ00 "Arrived on site to install previous diagnosed parts. Customer stated that ice maker is still not working and had contacted office and left several messages. Found water supply chute not connected to ice maker water funnel. Made correction and removed ice buildup from freezer. Found lower ice bin broken and failed bearing on left side rail. Found water buildup on top of freezer gasket, will need to add freezer gasket insulation. Schedule return for Friday the 12th. ; ordrng 1 SEESTICKYNOTE (REQ PART VERIFICATION ) and 4 W11159742 (GASKET)s and 2 WPW10120018 (SLIDE/ LEFT AND RIGHT)s and 1 WPW10293682 (BIN ICE)"