for Bluffton, TX
finally an answer
Bob - Bluffton, TX
I had a dishwasher that overflowed and I had hired three different plumbers to fix it. none could. Gerry knew the answer and fixed it right away.
WASHER WHIRLPOOL WTW4855HW1 "Arrived on site for washer not draining. Customer stated that had to bucket water out and will not allow another cycle to start. Inspected unit and work area. Found drain line was for a dishwasher. Performed diagnostics mode and checked fault codes. Found F9-E1 long drain. Tested drain pump and found activating. Found retailer had replaced drain line, due to not long enough to reach drain. Will need to replace drain line and bring extension if need. ; ordrng 1 285863 (drain hose) and 1 W10919003 (DRAIN PUMP) and 1 W11244231 (DRAIN HOSE)"
WDT750SAHZ0 Arrived to inspect leaking and draining issues. I found the unit was recently installed and the customer has a water treatment system. I discussed their use and found they were filling the dispenser with detergent and they pre-rinse. I advised the customer to greatly reduce detergent, 1 teaspoon as a starting point, to match their use. I discussed and checked rinse agent use and amount dispensed. I advised them to purge cold water from the hot supply at the sink prior to use. Operational test good, no leaks observed during service.