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for Bertram, TX
Melissa - Bertram, TX
Repair of microwave
Mary - Bertram, TX
The men were courteous came on time, took care of the problem. Checked out their work before leaving.
Tammy - Bertram, TX
Professional, informative and respective .
Freezer Ice Maker
Kayla - Bertram, TX
Great, helpful service
Barndo - Bertram, TX
Good job, but the actual repair of my main is totally unreasonable. $700+ to fix a machine that I can purchases a brand new Whirlpool for that or a little plus.
Freezer Ice Maker
Kayla - Bertram, TX
Mark - Bertram, TX
Depends on the service. Ice maker was replaced & working. My oven control board is another story. Total dissatification!! I have been waiting over 2 months. 11/12 service call wrong part. 11/15 wrong part received. 12/3 wrong part received. I have been in constant contact with your company, Kitchen Aid, and have now filed a complaint with Home Depot. This is a popular oven and there should be no excuses to repair.
Ann - Bertram, TX
Working with Appliance Express was a pleasure—and I certainly can’t say that about all service calls. Steve was on time, professional and knowledgeable. He also did not try to sell services or products we did not need/
Eva - Bertram, TX
They were ate time. Took care of the problem. I was very satisfied.
David - Bertram, TX
Great service and tech
April - Bertram, TX
Ethan - Bertram, TX
Cookie - Bertram, TX
Appliance Express was quick to respond to my SOS. They got my oven working again in no time at all. Very dependable and friendly technicians.
Theresa - Bertram, TX
Came when scheduled.
Ann - Bertram, TX
Great service; explained things very well; solved the problem and we would use you again
REFRIGERATOR/TOP GE GFD28GSLDSS Arrived on site to diagnose a refrigerator that is not cooling properly. Found unit producing ice but homeowner is not getting the temperatures or ice production. Found slow fan speed and only slightly and higher normal temperatures when I arrived. Main control board is not cycling unit properly to allow for proper cooling. Replaced main control board and saw difference to the control board design as well as after board was installed better fan speeds and proper operation. No further repairs are needed at this time and all is working properly. No leaks were found at time of service.
MICROWAVE GE PVM9005SJ2SS Arrived on site to diagnose a microwave that is tripping the breaker. Tested unit and found failed door switch and unit causing issue. Replaced door switch from personal stock and tested unit. Found out is functioning properly at this time.
DRYER WHIRLPOOL WED4815EW1 "Arrived on site for dryer door popping open durning operation. Inspected unit and work area. Found door catch broken. Removed door catch and strike, installed new. Tested operation. All tested good."
REFRIGERATOR WHIRLPOOL WRT318FMDM03 Arrived on site to Diagnose a refrigerator that is not cooling. Found evaporator fan motor running it very slow RPMs causing ice build up on evaporator coil. Replaced evaporator fan motor and found all is now working properly at this time. Removed all ice from coil and check for leaks. No leaks were found at time of service.
WASHER MAYTAG MVWB765FW0 Arrived on site to diagnose a washing machine that is non-operational and has error codes. Found a communication error code caused by faulty console. Replaced console and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site to replace previously ordered parts. Replaced all parts and tested unit. Found all is working properly at this time. No leaks were found at time of service.
FREEZER GE GFD28GSLDSS Arrived on site to replace three-way coil for refrigerator. Replaced coil and tested unit. Found unusual noise gone at all working properly at this time. No leaks were found at time of service.
WASHER LG WM2455HW arrived on site to diagnose a washing machine that will not drain. Found drain pump malfunctioning. Replaced drain pump and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed.
REFRIGERATOR WHIRLPOOL WRF767SDEM01 Arrived on site for no cool condition. Found the fresh food evaporator was not being defrosted. Removed and replaced components that defrost the fresh food evaporator. Reassembled and all water connections are dry.
WASHER MAYTAG MVWC415EW1 Arrived on site for washers it would not spin and is noisy. This unit has multiple issues. The first issue is the gearcase is very noisy and will need to be replaced. The second issue is the motor is weak and cannot do anything unless the basket is turned by hand. The third issue is the agitator bolt will not come loose. I soaked it with penetrating fluid hoping it will be easy to remove on return visit. Office will need to obtain cost approval.; ordrng 1 COSTAPPROVALNEEDED and 1 W10832724 (drive motor) and 1 W11162560 (CAPACITOR)
WASHER WHIRLPOOL WTW8500BC0 Arrived on site for unit continually beeping. Tested unit and failure code for failed doorlatch appeared in control panel. Replaced door latch and all functions are now good. All water connections are dry. Customer had to return to work before work was completed.
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site to inspect new unit sent by manufacturer. Found 2 dented doors, one cracked shelf, one missing shelf, 2 defective door closers, very Noisey freezer rails, and Noisey fill during ice maker cycle.Customer is aware of 6 week time frame for doors. Will do entire repairs on one trip. Will need 2 hours.; ordrng 1 2HOURJOB!!! and 1 W10625069 (bracket lEFT) and 1 W10625070 (bracket RIGHT) and 1 W10634636 (bin-cntlvr) and 1 W10815695 (dor-fip ss) and 1 W10815701 (dor-fip ss) and 1 W11026418 (trivet) and 1 W11163783 (LEFT DOOR CLOSER) and 1 W11188796 (RIGHT DOOR CLOSER) and 1 W11294907 (ICEMAKER) and 1 WPW10341329 (water valve assy)"
WASHER WHIRLPOOL WTW5000DW1 "Arrived on site for the unit will not spin or drain. Tested the unit and received error code f7e1 basket speed. Tilted the unit back and found a mice nest under the unit. Found the nest damaged the gear case due to nest material went inside the gear case. Unit will also need a new capacitor, acuator and lid lock due to spin light will flash and nothing happens. Office will need to contact extended warranty. ; ordrng 1 CNOTE (MICE NEST) and 1 W11307244 (LATCH)"
WASHER MAYTAG MVWC555DW0 Arrived on site to diagnose a washer that is not spinning. Tested unit and found gear case shaft has worn through hub assembly. Replaced hub assembly and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
WASHER MAYTAG MVWB765FC2 "Arrived on site to replace previous diagnosed part. Gained access to UI, removed failed UI and installed new. Performed encoder test. Tested all other operation, all tested good. No water leaks present at time of service."
WASHER GE GTW460ASJ9WW "Arrived on site for washer not filling with enough water. Inspected unit and found drain line to far down drain. Corrected drain and added zip tie secure . Tested water level on bulky items cycle. Found no water getting to unit. Gained access to pressure switch and found wire being pinched. Inspected wire harness and found no damage. Checked resistance on harness and found harness okay. Corrected harness. Performed diagnostics mode and checked fault codes and found none. Called tech support and spoke with Scott. Ran analog pressure switch test. Did not past test by 22 seconds. Scott stated its due to well water and water pressure. Fill level was off less than .25 of an inch. Scott stated max fill level was n more than 14 inches deep. Tech support confirmation 190130-001143. All tested good, no water leaks present."
MICROWAVE WHIRLPOOL WMH32519HZ0 "Arrived on site to install previous diagnosed parts. Removed microwave to gain access to blower. Removed failed control and installed new. Removed failed blower and installed new. Mounted microwave and tape exhaust vent in. Tested fan, hood light and heating operations. All tested good."
REFRIGERATOR WHIRLPOOL WRX735SDHV00 "Arrived on site to install previous diagnosed parts. Gained access inlet valve, removed failed valve and installed new. Performed diagnostics mode and put Horizontal Mullion, Vertical Mullion and Defrost cycle out of sensor into manual mode, due to unit being in garage. After talking to homeowner discovered that supply line is hooked up to a RO system that is shared with refrigerator inside of home. Recommend that it needs to be taken off of RO system in order to work properly. Tested unit and all operations are good. No water leaks present at time of service."
WASHER MAYTAG MVWX655DW1 arrived on siteCdcpearson@gmail.com; ordrng 1 W10876600 (drain pump) and 1 W11252738 (STRIKE)
MICROWAVE WHIRLPOOL WMH32519HZ0 Arrived on site estimate for no operation. Found that the unit works but the cooling fan has failed. The unit will need a new cooling fan. Due to the venting of the unit and the glass stove top underneath the unit it will be best to have two people to do this job. Office will re-schedule the repair.; ordrng 1 2MANJOB and 1 CNOTES and 1 W10892388 and 1 W11221051 (CONTROL)
WASHER MAYTAG MVWB765FC2 "Arrived on site for washer having error code F6-E2. Inspected work area and found drain line not tied in. Performed diagnostics mode and checked fault code history. Found error F6-E3 miscommunications between UI and control, F0-E3 overload and F3-E2 inlet valve fault. Tested in manual test mode, ran test 51 and passed all test. Ran manual test mode. Tested inlet valve,and spin and agitation. Removed control and tested unit and had fault F6-E2. Found UI not responding, removed UI and tested. Found surge on UI circuit. Will need to replace UI to complete repair. Office to schedule appointment when ETA is available.; ordrng 1 SEENOTE (NO ETA ON UI) and 1 W11162441 (UI ASSEMBLY )"
DISHWASHER WHIRLPOOL DU840SWKQ0 Arrived on site and replace timer due to failed motor. Unit now works properly with no water leaks.
DRYER GE GFDR270EH0WW Arrived on site to install previous diagnosed part. Gained access to filter housing assembly. Removed failed assembly and installed new. Performed diagnostics mode and ran test T9 checked sensor and found reading in display. Tested with wet towel. All tested good.
REFRIGERATOR WHIRLPOOL WRF767SDEM01 "Arrived on site for refrigerator FC ice maker bell arm hitting drawer when opening. Inspected bell arm and tested drawer opening and closing operation. Cycled ice maker and monitored cycle. All tested good, no water leaks present."
RANGE GE PT7800SH6SS Arrived on site for light not turning off. Found that the door hinge / liner screws were all loose. And door was not closing fully. Tightened all six screws and operation is now correct.