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for Bertram, TX
Great, helpful service
Barndo - Bertram, TX
Good job, but the actual repair of my main is totally unreasonable. $700+ to fix a machine that I can purchases a brand new Whirlpool for that or a little plus.
Freezer Ice Maker
Kayla - Bertram, TX
Mark - Bertram, TX
Depends on the service. Ice maker was replaced & working. My oven control board is another story. Total dissatification!! I have been waiting over 2 months. 11/12 service call wrong part. 11/15 wrong part received. 12/3 wrong part received. I have been in constant contact with your company, Kitchen Aid, and have now filed a complaint with Home Depot. This is a popular oven and there should be no excuses to repair.
Ann - Bertram, TX
Working with Appliance Express was a pleasure—and I certainly can’t say that about all service calls. Steve was on time, professional and knowledgeable. He also did not try to sell services or products we did not need/
Eva - Bertram, TX
They were ate time. Took care of the problem. I was very satisfied.
David - Bertram, TX
Great service and tech
April - Bertram, TX
Ethan - Bertram, TX
Cookie - Bertram, TX
Appliance Express was quick to respond to my SOS. They got my oven working again in no time at all. Very dependable and friendly technicians.
Theresa - Bertram, TX
Came when scheduled.
Ann - Bertram, TX
Great service; explained things very well; solved the problem and we would use you again
Charles - Bertram, TX
The Guys did a great job. They were clean,very nice,let us know when they be here. Knew what they were doing.Keep up the good work...One the most prompt we had in a while. Thanks Shirley Kleinert
Fast and Efficient
Jerry - Bertram, TX
Prompt and no wasted motion.
Chester - Bertram, TX
Prompt arrival - professional service - completed task first time out
Tommy did a superb job , very friendly and attentive to our questions. 👍😀
Flor - Bertram, TX
I'm very satisfied with Tommy's job. I never believed in extended guaranties. But now I'm extremely satisfied with your service and quick attendance to my needs. Thank you.😀👍👍👍
REFRIGERATOR WHIRLPOOL WRX735SDHV00 Removed and replaced cracked icemaker fill line. Inlet water valve has a small leak an lower cover has a broken snap on right side. Office to.ocate part and schedule service. Water connections are dry.; ordrng 1 67006329 (cover- wat) and 1 W11043013 (valve)
REFRIGERATOR KITCHENAID KRMF606ESS01 Removed and replaced door due to poor fit good gasket. All water connections were dry.
WASHER MAYTAG MVWB865GW0 Arrived to inspect washer agitator with clothes underneath. I verified the complaint and removed and replaced the agitator. Reassembled the unit and service tested the unit. The unit tested as designed JOB COMPLETE
DRYER GE GFDR270EH0WW Arrived on site for dryer not operating correctly. Customer stated that dryer will start and run for 1 minute than will stop and power off. Performed diagnostics mode and checked fault code history and no errors. Ran unit on sensor dry and found sensor rod not reading moisture. Tested sensor rod in diagnostics mode and found sensor not reading. Checked sensor rod and found 1 missing. Removed filter housing and checked harness connection. Found filter housing broken and caused sensor bar failure. (DR580) ; ordrng 1 WE18X10021 (grill assembly)
DISHWASHER WHIRLPOOL DU840SWKQ0 "Arrived on site for dishwasher not filling with water. Removed kick plate, found bottom part of plate missing. Performed diagnostics and tested unit. Found timer not advancing on pot and pan cycle. Unit will operate correctly on all other cycles. Found failed timer, due to normal wear and tear. Schedule return for Friday the 18th, due to customer availability. ; ordrng 1 WP8535372 (TIMER)"
WASHER WHIRLPOOL WTW6400SW3 Arrived on site for unit displaying OL fault code. Tested unit. found that the basket was not able to float to allow the unit to wash thus the failure code. I placed some lubricant on the shaft and the customer will try the machine in approx 24 hours to see if the rust broke loose.Ernestandkim.firstname.lastname@example.org
REFRIGERATOR WHIRLPOOL WRX735SDHV00 "WRX735SDHV00 Arrived to instal part. I found the ice maker lower bracket was not fully engaged into the fan and damper housing assembly and corrected. I removed ice from the fill tube and installed the valve, noting excessive scarring of the ice maker fill tube and removed the damaged area. I corrected severe fc door lean and removed and mass of ice that had formed along the lower edge of the fc door. The legs were not set and I corrected and squared the cabinet. The ice maker fill tube was frozen within the cabinet and may be damaged at the fill end and will require replacement. I advised the customer this unit may have difficulties producing ice in the current garage environment, due to lower than designed for temperatures. The garage measured at 46 degrees upon my arrival. I advised the customer during cooler parts of the year the ice maker may need to be shut down due to the lower ambient temperatures causing the supply line to freeze. Office to
REFRIGERATOR WHIRLPOOL WRF767SDEM01 Arrived on site for no ice condition. Found that the freezer compartment temperature was 3°. Found that the icemaker had a stalled motor. Replaced ice maker and the new icemaker cycle properly. All water connections are dry.
REFRIGERATOR WHIRLPOOL WRX735SDHV00 "Arrived on site for no ice condition. Found the freezer temp at two, fresh food section at 36, and the ice box compartment at 10°. Found that the fill and the fill tube for the icemaker were frozen. Unit either has a seeping water valve or a defective icemaker. Will order both and most likely only need the water valve on return.; ordrng 1 W11043013 and 1 WPW10300024 (icemaker)"
REFRIGERATOR KITCHENAID KRMF606ESS01 "KRMF606ESS01 Arrived to inspect power issues. The customer presented a recording showing the unit loosing power, starting back up and then loosing power within 5-10 seconds, repeatedly. I inspected the unit and found multipleissues that required addressing. The cabinet was very out of square and required correction. The drain tube assembly was gapped between 1/8 to 1/4” and I corrected and sealed. Excessive sealant had been applied around the fc and I corrected and properly placed sealant and corrected lower right corner overlap. Both rc door closers were not engaged and there was no closing force. The ice maker housing was not attached correctly and would move at the front left, in a vertical plane, approximately 1/4 inch. The ice bin door gasket was smashed due to incorrect door height from the closers not engaged and unable to be corrected. Office to order ice bin door assembly. I replaced both the power supply and main control due to power fail
RANGE WHIRLPOOL WEG745H0FS0 Arrived on site for left front burner not igniting. Found that the clip that holds the left front igniter in place had fallen off. Reinstalled clip. All operations are now normal.
REFRIGERATOR WHIRLPOOL WRX735SDHV00 Arrived on site and tested operation. Found ice maker has failed and will not jump start. Installed new ice maker and found ice maker fill valve has failed too. Installed new valve and tested operation. Unit working properly. Job complete
DISHWASHER KITCHENAID KUDE48FXSS5 Arrived on site for the unit is not draining. Tested the unit and found unit is full of water and not draining. Found glass blocking the drain pump. Removed the glass and tested the unit. Unit works properly and all water connections were dry at the time of service.
RANGE WHIRLPOOL WFE515S0ES1 Arrived on site for broiler drawer not closing properly. Found cavity liner damaged at left front leg. Liner is not a replaceableAlso right outer panel is bowed.Contacted manufacturer and received SR# 7723557543800-253-1301 Whirlpool customers relations departmentCparker@kliqholdings.com
REFRIGERATOR WHIRLPOOL WRT111SFDB04 Arrived on site for freezer door not sealing properly. Found that the freezer door needed to be adjusted with a shim to close properly. Corrected situation and door is now working properly. This unit has no water hooked up to it.
DISHWASHER KITCHENAID KDTE334GPS0 Arrived on site for the unit dispenser will not open. Tested the unit and found the dispenser will not open during cycle. Disassembled the door to gain access to the dispenser. Found the dispenser connection was extremely loose. Secured the connection and tested the unit in diagnostics. The dispenser open and is working properly. All water connections were dry at the time of service.
WASHER MAYTAG MVWC565FW1 MVWC565FW1 Arrived to inspect no operation. I found F8E1 stored in memory. I discovered the inlet for the cold valve nearly completely plugged. I removed the filter and cleaned it and tested. I calibrated the machine and found no leaks. Operational test good.
OVEN WHIRLPOOL KODE300ESS04 Arrived on site for no operation. Unit was totally in operable. Removed control panel and found power to the main control but no power out of control. Re-ordering partW11179310; ordrng 1 PARTSRESEARCH and 1 W11179310 (CONTROL)
REFRIGERATOR WHIRLPOOL WRT138FZDB00 "WRT138FZDB00 Arrived to inspect no cool in rc. I found the evaporator fan had failed and I removed and replaced it. I found and sealed larg gapped areas within the fc and rc door openings. Operational test good, no water connections to unit."
REFRIGERATOR KITCHENAID KRMF606ESS01 "Arrived on site for no cool condition. Found freezer at -2 degrees and 37 degrees in fresh food section. Customer says unit will totally go dead, no lights nothing. She resets the breaker and it all goes back to working fine. Spoke with manufacturer (JK) and he recommended replacing the user interface. Replaced user interface. All water connections were dry. SR# 7723354306
RANGE WHIRLPOOL WFE510S0AB0 Arrived on site and inspected cooktop. Found a small chip on the front right burner but no crack that would indicate an impact. Took photos of chip. Unit will need a new top to repair. Instructed customer that we will submit to Lowe’s for approval. ; ordrng 1 W10245805 (cooktop)
REFRIGERATOR KITCHENAID KRSF505ESS00 Arrived on site and installed new fc door. Tested for proper operation and found unit working properly and all water connections dry at time of service. Job complete
REFRIGERATOR KITCHENAID WRV986FDEM01 Arrived on site and tested operation. Found no lights working in unit. All door switches working properly indicating failure of light control module. Installed new control and tested. Unit working properly and all water connections dry at time of service. Job complete
ICE MACHINE WHIRLPOOL GI15NDXZS1 Arrived on site and tested operation. Found unit fills with water and begins cycle. Found when compressor running the condenser fan was not coming on. Found proper voltage to motor. Installed new fan motor and tested. Unit working properly and all water connections dry at time of service. Job complete
DISHWASHER IKEA IUD7555DS0 Arrived on site and tested operation. Found unit fills and drains but sump not working. Installed new sump and tested. Unit working properly and all water connections dry at time of service. Job complete