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for Bertram, TX
Repair of microwave
Mary - Bertram, TX
The men were courteous came on time, took care of the problem. Checked out their work before leaving.
Tammy - Bertram, TX
Professional, informative and respective .
Freezer Ice Maker
Kayla - Bertram, TX
Great, helpful service
Barndo - Bertram, TX
Good job, but the actual repair of my main is totally unreasonable. $700+ to fix a machine that I can purchases a brand new Whirlpool for that or a little plus.
Freezer Ice Maker
Kayla - Bertram, TX
Mark - Bertram, TX
Depends on the service. Ice maker was replaced & working. My oven control board is another story. Total dissatification!! I have been waiting over 2 months. 11/12 service call wrong part. 11/15 wrong part received. 12/3 wrong part received. I have been in constant contact with your company, Kitchen Aid, and have now filed a complaint with Home Depot. This is a popular oven and there should be no excuses to repair.
Ann - Bertram, TX
Working with Appliance Express was a pleasure—and I certainly can’t say that about all service calls. Steve was on time, professional and knowledgeable. He also did not try to sell services or products we did not need/
Eva - Bertram, TX
They were ate time. Took care of the problem. I was very satisfied.
David - Bertram, TX
Great service and tech
April - Bertram, TX
Ethan - Bertram, TX
Cookie - Bertram, TX
Appliance Express was quick to respond to my SOS. They got my oven working again in no time at all. Very dependable and friendly technicians.
Theresa - Bertram, TX
Came when scheduled.
Ann - Bertram, TX
Great service; explained things very well; solved the problem and we would use you again
Charles - Bertram, TX
The Guys did a great job. They were clean,very nice,let us know when they be here. Knew what they were doing.Keep up the good work...One the most prompt we had in a while. Thanks Shirley Kleinert
WASHER WHIRLPOOL WTW8500BC0 Arrived on site for unit continually beeping. Tested unit and failure code for failed doorlatch appeared in control panel. Replaced door latch and all functions are now good. All water connections are dry. Customer had to return to work before work was completed.
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site to inspect new unit sent by manufacturer. Found 2 dented doors, one cracked shelf, one missing shelf, 2 defective door closers, very Noisey freezer rails, and Noisey fill during ice maker cycle.Customer is aware of 6 week time frame for doors. Will do entire repairs on one trip. Will need 2 hours.; ordrng 1 2HOURJOB!!! and 1 W10625069 (bracket lEFT) and 1 W10625070 (bracket RIGHT) and 1 W10634636 (bin-cntlvr) and 1 W10815695 (dor-fip ss) and 1 W10815701 (dor-fip ss) and 1 W11026418 (trivet) and 1 W11163783 (LEFT DOOR CLOSER) and 1 W11188796 (RIGHT DOOR CLOSER) and 1 W11294907 (ICEMAKER) and 1 WPW10341329 (water valve assy)"
WASHER WHIRLPOOL WTW5000DW1 "Arrived on site for the unit will not spin or drain. Tested the unit and received error code f7e1 basket speed. Tilted the unit back and found a mice nest under the unit. Found the nest damaged the gear case due to nest material went inside the gear case. Unit will also need a new capacitor, acuator and lid lock due to spin light will flash and nothing happens. Office will need to contact extended warranty. ; ordrng 1 CNOTE (MICE NEST) and 1 W11307244 (LATCH)"
WASHER MAYTAG MVWC555DW0 Arrived on site to diagnose a washer that is not spinning. Tested unit and found gear case shaft has worn through hub assembly. Replaced hub assembly and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
WASHER MAYTAG MVWB765FC2 "Arrived on site to replace previous diagnosed part. Gained access to UI, removed failed UI and installed new. Performed encoder test. Tested all other operation, all tested good. No water leaks present at time of service."
WASHER GE GTW460ASJ9WW "Arrived on site for washer not filling with enough water. Inspected unit and found drain line to far down drain. Corrected drain and added zip tie secure . Tested water level on bulky items cycle. Found no water getting to unit. Gained access to pressure switch and found wire being pinched. Inspected wire harness and found no damage. Checked resistance on harness and found harness okay. Corrected harness. Performed diagnostics mode and checked fault codes and found none. Called tech support and spoke with Scott. Ran analog pressure switch test. Did not past test by 22 seconds. Scott stated its due to well water and water pressure. Fill level was off less than .25 of an inch. Scott stated max fill level was n more than 14 inches deep. Tech support confirmation 190130-001143. All tested good, no water leaks present."
MICROWAVE WHIRLPOOL WMH32519HZ0 "Arrived on site to install previous diagnosed parts. Removed microwave to gain access to blower. Removed failed control and installed new. Removed failed blower and installed new. Mounted microwave and tape exhaust vent in. Tested fan, hood light and heating operations. All tested good."
REFRIGERATOR WHIRLPOOL WRX735SDHV00 "Arrived on site to install previous diagnosed parts. Gained access inlet valve, removed failed valve and installed new. Performed diagnostics mode and put Horizontal Mullion, Vertical Mullion and Defrost cycle out of sensor into manual mode, due to unit being in garage. After talking to homeowner discovered that supply line is hooked up to a RO system that is shared with refrigerator inside of home. Recommend that it needs to be taken off of RO system in order to work properly. Tested unit and all operations are good. No water leaks present at time of service."
WASHER MAYTAG MVWX655DW1 arrived on siteCdcpearson@gmail.com; ordrng 1 W10876600 (drain pump) and 1 W11252738 (STRIKE)
MICROWAVE WHIRLPOOL WMH32519HZ0 Arrived on site estimate for no operation. Found that the unit works but the cooling fan has failed. The unit will need a new cooling fan. Due to the venting of the unit and the glass stove top underneath the unit it will be best to have two people to do this job. Office will re-schedule the repair.; ordrng 1 2MANJOB and 1 CNOTES and 1 W10892388 and 1 W11221051 (CONTROL)
WASHER MAYTAG MVWB765FC2 "Arrived on site for washer having error code F6-E2. Inspected work area and found drain line not tied in. Performed diagnostics mode and checked fault code history. Found error F6-E3 miscommunications between UI and control, F0-E3 overload and F3-E2 inlet valve fault. Tested in manual test mode, ran test 51 and passed all test. Ran manual test mode. Tested inlet valve,and spin and agitation. Removed control and tested unit and had fault F6-E2. Found UI not responding, removed UI and tested. Found surge on UI circuit. Will need to replace UI to complete repair. Office to schedule appointment when ETA is available.; ordrng 1 SEENOTE (NO ETA ON UI) and 1 W11162441 (UI ASSEMBLY )"
DISHWASHER WHIRLPOOL DU840SWKQ0 Arrived on site and replace timer due to failed motor. Unit now works properly with no water leaks.
DRYER GE GFDR270EH0WW Arrived on site to install previous diagnosed part. Gained access to filter housing assembly. Removed failed assembly and installed new. Performed diagnostics mode and ran test T9 checked sensor and found reading in display. Tested with wet towel. All tested good.
REFRIGERATOR WHIRLPOOL WRF767SDEM01 "Arrived on site for refrigerator FC ice maker bell arm hitting drawer when opening. Inspected bell arm and tested drawer opening and closing operation. Cycled ice maker and monitored cycle. All tested good, no water leaks present."
RANGE GE PT7800SH6SS Arrived on site for light not turning off. Found that the door hinge / liner screws were all loose. And door was not closing fully. Tightened all six screws and operation is now correct.
REFRIGERATOR WHIRLPOOL WRX735SDHV00 Removed and replaced cracked icemaker fill line. Inlet water valve has a small leak an lower cover has a broken snap on right side. Office to.ocate part and schedule service. Water connections are dry.; ordrng 1 67006329 (cover- wat) and 1 W11043013 (valve)
REFRIGERATOR KITCHENAID KRMF606ESS01 Removed and replaced door due to poor fit good gasket. All water connections were dry.
WASHER MAYTAG MVWB865GW0 Arrived to inspect washer agitator with clothes underneath. I verified the complaint and removed and replaced the agitator. Reassembled the unit and service tested the unit. The unit tested as designed JOB COMPLETE
DRYER GE GFDR270EH0WW Arrived on site for dryer not operating correctly. Customer stated that dryer will start and run for 1 minute than will stop and power off. Performed diagnostics mode and checked fault code history and no errors. Ran unit on sensor dry and found sensor rod not reading moisture. Tested sensor rod in diagnostics mode and found sensor not reading. Checked sensor rod and found 1 missing. Removed filter housing and checked harness connection. Found filter housing broken and caused sensor bar failure. (DR580) ; ordrng 1 WE18X10021 (grill assembly)
DISHWASHER WHIRLPOOL DU840SWKQ0 "Arrived on site for dishwasher not filling with water. Removed kick plate, found bottom part of plate missing. Performed diagnostics and tested unit. Found timer not advancing on pot and pan cycle. Unit will operate correctly on all other cycles. Found failed timer, due to normal wear and tear. Schedule return for Friday the 18th, due to customer availability. ; ordrng 1 WP8535372 (TIMER)"
WASHER WHIRLPOOL WTW6400SW3 Arrived on site for unit displaying OL fault code. Tested unit. found that the basket was not able to float to allow the unit to wash thus the failure code. I placed some lubricant on the shaft and the customer will try the machine in approx 24 hours to see if the rust broke loose.Ernestandkim.email@example.com
REFRIGERATOR WHIRLPOOL WRX735SDHV00 "WRX735SDHV00 Arrived to instal part. I found the ice maker lower bracket was not fully engaged into the fan and damper housing assembly and corrected. I removed ice from the fill tube and installed the valve, noting excessive scarring of the ice maker fill tube and removed the damaged area. I corrected severe fc door lean and removed and mass of ice that had formed along the lower edge of the fc door. The legs were not set and I corrected and squared the cabinet. The ice maker fill tube was frozen within the cabinet and may be damaged at the fill end and will require replacement. I advised the customer this unit may have difficulties producing ice in the current garage environment, due to lower than designed for temperatures. The garage measured at 46 degrees upon my arrival. I advised the customer during cooler parts of the year the ice maker may need to be shut down due to the lower ambient temperatures causing the supply line to freeze. Office to
REFRIGERATOR WHIRLPOOL WRF767SDEM01 Arrived on site for no ice condition. Found that the freezer compartment temperature was 3°. Found that the icemaker had a stalled motor. Replaced ice maker and the new icemaker cycle properly. All water connections are dry.
REFRIGERATOR WHIRLPOOL WRX735SDHV00 "Arrived on site for no ice condition. Found the freezer temp at two, fresh food section at 36, and the ice box compartment at 10°. Found that the fill and the fill tube for the icemaker were frozen. Unit either has a seeping water valve or a defective icemaker. Will order both and most likely only need the water valve on return.; ordrng 1 W11043013 and 1 WPW10300024 (icemaker)"
REFRIGERATOR KITCHENAID KRMF606ESS01 "KRMF606ESS01 Arrived to inspect power issues. The customer presented a recording showing the unit loosing power, starting back up and then loosing power within 5-10 seconds, repeatedly. I inspected the unit and found multipleissues that required addressing. The cabinet was very out of square and required correction. The drain tube assembly was gapped between 1/8 to 1/4” and I corrected and sealed. Excessive sealant had been applied around the fc and I corrected and properly placed sealant and corrected lower right corner overlap. Both rc door closers were not engaged and there was no closing force. The ice maker housing was not attached correctly and would move at the front left, in a vertical plane, approximately 1/4 inch. The ice bin door gasket was smashed due to incorrect door height from the closers not engaged and unable to be corrected. Office to order ice bin door assembly. I replaced both the power supply and main control due to power fail