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for Bertram, TX
Gregg - Bertram, TX
Lora - Bertram, TX
Sherry - Bertram, TX
Sharon - Bertram, TX
On time and very knowledgeable
Erin - Bertram, TX
My refrigerator was fixed in no time at all. Jonathan was professional and very friendly.
On time, very knowledgeable, very friendly, great experience.
Beth - Bertram, TX
Would recommend them to anyone
Melissa - Bertram, TX
Repair of microwave
Mary - Bertram, TX
The men were courteous came on time, took care of the problem. Checked out their work before leaving.
Tammy - Bertram, TX
Professional, informative and respective .
Freezer Ice Maker
Kayla - Bertram, TX
Great, helpful service
Barndo - Bertram, TX
Good job, but the actual repair of my main is totally unreasonable. $700+ to fix a machine that I can purchases a brand new Whirlpool for that or a little plus.
Freezer Ice Maker
Kayla - Bertram, TX
Mark - Bertram, TX
Depends on the service. Ice maker was replaced & working. My oven control board is another story. Total dissatification!! I have been waiting over 2 months. 11/12 service call wrong part. 11/15 wrong part received. 12/3 wrong part received. I have been in constant contact with your company, Kitchen Aid, and have now filed a complaint with Home Depot. This is a popular oven and there should be no excuses to repair.
Ann - Bertram, TX
Working with Appliance Express was a pleasure—and I certainly can’t say that about all service calls. Steve was on time, professional and knowledgeable. He also did not try to sell services or products we did not need/
Eva - Bertram, TX
They were ate time. Took care of the problem. I was very satisfied.
REFRIGERATOR LG LFC25760ST Arrived on site and installed new control. Tested operation and found unit working properly and lights functioning. Job complete
REFRIGERATOR LG LFC25760ST Arrived on site and tested operation. I found lights would slightly glow then go out when door switches activated. I found when testing voltage at control that the lights began to work but went out again. Inspected control and found failed solder joint on control. Unit will need new control to repair. ; ordrng 1 6871JB1423N (CONTROL)
REFRIGERATOR KITCHENAID KRSC503ESS00 Arrived on site and tested operation. I found freezer fan not running but the fresh food fan is. Ohmed fan and found to be good. After plugging unit back in the fan is running. Customer stated that the unit would work properly if unplugged and plugged back in and would cool for a few days. Installed new control and tested operation. Unit tests good. Job complete
WASHER MAYTAG MVWC565FW0 Arrived to inspect washer not spinning.Ran diagnostics test mode and noticed the unit wouldn’t spin.Removed and replaced the hub.Tested unit and unit tested as designed.All water lines were dry at the time of service.Job complete
RANGE GE PT7800SH6SS Arrived on site and tested operation. I found that the blower fan is running slow and giving blower speed fault. Accessed blower and found the scroll wheels are not free spinning. Installed new blower and tested operation. Unit tests good. Job complete
WASHER MAYTAG MVWC555DW0 "Arrived on site to install previous diagnosed part. Removed wash plate. Cleaned bolt threads and added lock tight to bolt. Installed wash plate and tested operation. All tested good, no water leaks detected."
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived on site and installed ew control, harness, drain pan and support. Tested operation and found unit working properly. Instructed customer that the unit may take up tom24 hours to reach proper temps and 48 hours for ice production. Job complete"
DISHWASHER WHIRLPOOL WDF540PADM3 Arrived on site and tested operation. I found fault for door not opened between cycles. Ran hot water at sink prior to diagnostics. I found no faults at end of diagnostics and unit operating as designed. Instructed customer on best practices for optimal washing. Job complete
REFRIGERATOR WHIRLPOOL WRF532SMHZ02 "Arrived to inspect new refrigerator not cooling.Removed and replaced the start device to try and get the compressor running.Unit compressor started but no frost pattern ever appeared.Unit will need a compressor, uv drier, access valve, sealed system tech and 2 hours to complete.Office to reschedule with customer.Needs more work ; ordrng 1 876764 (ACCESS VALVE ) and 1 CNOTE (SEALED SYSTEM TECH ) and 1 CNOTE (2 HOURS ) and 1 WPW10143759 (UV DRIER ) and 1 WPW10507886 (COMPRESSOR )"
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived on site and tested operation. I found freezer at 5 degrees and fresh food at 51. I found fresh food evaporator frozen solid. I found a communication issue between fresh food evaporator thermistors at control. Unit will need to thaw for 48 hours to access fresh food evaporator. Unit will need new fan with thermistor harness and main control to repair. I will also bring fan support and drain pan if needed once ice has thawed and are accessible. ; ordrng 1 AUTHO (AUTHO) and 1 W10836964 (pan-drip) and 1 WPW10389152 (support)
WASHER MAYTAG MVWC555DW0 Arrived on site and installed new GEARCASE and hub. Upon reassembly I found that the teeth in wash plate were rusted and stopped as well unit will need wash plate to complete repair; ordrng 1 AUTHO (AUTHO) and 1 W10902814 (washplate)
REFRIGERATOR WHIRLPOOL MSS254MGW00 Arrived on site to diagnose a refrigerator that is not dispensing ice. Tested unit and found no mechanical failures at this time. Homeowner advised she primarily uses crushed ice. I advised her due to type of usage ice bin will need to be cleaned out regularly to prevent clogging. And no further repairs are needed and no leaks were found at time of service.
REFRIGERATOR WHIRLPOOL WRF767SDEM01 . Arrived on site to diagnose a refrigerator that is not cooling properly. Tested unit and found communication error between controls and RC evaporator thermistors. This is causing defrost failure in evaporator and main control, user interface, pantry control, and evaporator wiring harness will need to be replaced to complete repairs.; ordrng 1 W10843055 (cntrl-elec) and 1 W11044862 (cover) and 1 W11092503 (panel-ui)"
WASHER MAYTAG MVWC555DW0 Arrived on site to replaced gear case and suspension for washer. Prior to replacing parts tested unit and found hub assembly worn out and no failures with gear case or suspension at this time. Hub will need to be replaced to complete repairs.; ordrng 1 W10528947 (drive hub kit)
COOKTOP WHIRLPOOL WFC150M0EB1 "Arrived on site for range having error code F3-E1. Performed diagnostics mode and found on oven temperature not reading temperature in test mode. Gained access to control and sensor. Found metal connector for temperature sensor not pushed through plastic connector. Corrected connection and measured ohms at control, found opened. Measured at sensor and found opened. Replaced sensor and measured ohms at control and found within range. Powered unit and put in bake mode at 350°. All tested good."
DRYER WHIRLPOOL WED6620HC0 "Arrived on site to install previous diagnosed parts. Gained access to control and UI. Removed UI and control and installed new. Tested operation, all tested good. Spoke with customer on user care guide."
DRYER MAYTAG MEDB835DW4 Arrived on site for dryer not door not shutting. Performed diagnose and found door catch not working. Removed door catch and installed new. Tested operation. All tested good.
REFRIGERATOR KITCHENAID KRMF606ESS Arrived on site to repair unit that will not dispense ice through the door. Inspected unit to find that the shaft had come loose from the dispenser motor. Reinstalled shaft and tested operation. The unit will now push ice through the door. All water connections were dry.
DISHWASHER WHIRLPOOL WDF330PAHB2 Arrived on site to diagnose a dishwasher that will not turn on. Found burnt neutral connection in junction box under dishwasher. Repaired wiring and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
DRYER WHIRLPOOL WED6620HC0 Arrived on site today goes a dryer that is not completing cycles. Found communication issue between main control and user interface. Both parts will need to be replaced to complete repairs. Office will need to set return date due to part availability.; ordrng 1 W11350214 (CONTROL) and 1 W11351728 (CONSOLE)
REFRIGERATOR WHIRLPOOL ED5KVEXVB00 "Arrived on site for refrigerator not cooling. Performed diagnostics and gained access thermostat. Tested voltage to thermostat and found getting voltage but not sending voltage out. Found fail thermostat, due to normal wear and tear. Removed top console and when removing light bulb it had separated from socket. Removed failed thermostat and installed new. Measured amp draw at compressor and found at 1.7 amps as designed. All tested good, no water leaks present."
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site for refrigerator, water developing in bottom of RC. Inspected RC evaporator and found normal frost pattern. Tested evaporator drain and found working properly. Removed top and found moisture buildup at water line going to dispenser (to door hinge). Called tech support and spoke with Ed (SR# 7725206996). He stated to inspect line for cracks if none found add permit gum around line. Inspected line and tested for leaks none found. Added permit gum to line. Tested all other operations. All tested good, no water leaks present."
DRYER WHIRLPOOL WED6620HC0 Arrived on site for dryer not powering on. Tested voltage to unit and found 240 volts. Gained access to ACU and tested voltage going to control and found 120 volts. Tested DC voltage to UI and found no voltage. Called tech support and spoke with Robert). He confirmed failure with ACU and recommend to order UI as well. and 1 W11321064 (CONTROL/UI) and 1 W11350214 (ACU)
DRYER AMANA NGD4655EW2 Arrived on site to diagnose a dryer that is making abnormal noise. Tested unit and found debris caught in between front seal and drum bushings. Removed all debris from dryer and tested unit. Found all is functioning properly at this time.
WASHER WHIRLPOOL MVWC565FW1 Arrived on site to diagnose a washer that is not completing cycles. Found capacitor not fully wired from factory. Wired capacitor properly and tested unit. Found all is working properly at this time. No leaks were found at time of service.