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for Bee Cave, TX
Darla - Bee Cave, TX
Ashish Patel - Bee Cave, TX
I had requested services on my Vent hood, Washer and Dryer. When the technician arrived, he equated me labor and i said yes. It look him less then 5 minutes to replace circuit board using my own screws. When I asked him what about Washer and Dryer, he told me that no one had informed him about it. He contacted your service department and it turned out that y’all had dropped the ball. No one put those two times in the service ticket. So i ended up agreeing to Pay $179.99 Service charge for not all appliances requested on for the service but only for less then 5 minutes of work. Now i am being told I have to pay for another service charge for someone else to come out on another day to service my washer and dryer. This is BAD service and not fair to your customers.
Appliance Express Survey
Faustino - Bee Cave, TX
Great service.. unfortunately it was not inexpensive.
Hymie - Bee Cave, TX
The appointments were made at convenient times. The appoint,ments were kept. Luis is helpful, likeable and efficient. This was not inexpensive.. regrettably..
Luis did a great job!
Ken - Bee Cave, TX
Kathryn - Bee Cave, TX
Rose - Bee Cave, TX
Repair our icemaker
Liz - Bee Cave, TX
Great service. Thank you.
James - Bee Cave, TX
Price - Bee Cave, TX
Competent and Courteous
Frances - Bee Cave, TX
Brandon came slightly prior to time scheduled, fixed the dishwasher in an efficient and timely manner, and was professional and courteous.
Gale - Bee Cave, TX
Very well done
Amy - Bee Cave, TX
Steve - Bee Cave, TX
The whole experience was good. It was warranty service
Great service very professional and pleasant
Mrs Pam - Bee Cave, TX
Luis was an excellent service technician. Prompt, informative and knowledgable.
WASHER WHIRLPOOL WFW8410SW02 "Arrived on site for customer complaint of door locked and unit not starting cycle, found F24, tested TH2 at control, found open, tested thermistor, tested open, found MCU failed. Ordering MCU and thermistor, need Auth. ; ordrng 1 WPW10163007 (MCU) and 1 8540226 (Thermistor) and 1 Cnote (AUTH/office to reschedule)"
DRYER MAYTAG MEDB835DCS4 "Arrived on site for customer complaint of long dry times and check vent light coming on, found vent was clogged, instructed customer to have vent cleaned
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Arrived on site for customer complaint of dispenser broken and top rack falling down, found broken dispenser and broken adjuster.
REFRIGERATOR WHIRLPOOL WRF736SDAM14 "Arrived on site for customer complaint of unit not producing ice, found E2 error code in diagnostic mode, found failed ice maker. I replaced ice maker, ran harvest and fill, unit tested good, fan tested good.
WASHER WHIRLPOOL WFW3090JW Arrived on job to replace previously diagnosed parts. Plugged washer in and drain pump started and will not stop. Disconnected water level switch and cleared the line. Reconnected switch and test washer working properly.
WASHER WHIRLPOOL WFW3090JW0 Arrived on job to replace previously diagnosed parts. After replacement test operation washer working properly no leaks detected at time of service
DISHWASHER WHIRLPOOL WDF540PADM3 Arrived on job to replace heater previously diagnosed. After replacement test operation and hearer is working.
DISHWASHER KITCHENAID KDTE334GPS0 Arrived on site to test unit for dispenser not closing. Test unit and found spring had come off door. Secured spring test unit and unit test good job complete.
REFRIGERATOR MAYTAG MSS25N4MKZ01 "Arrived on site for cooling complaint. Found freezer temp reading 32° with temp set to highest. Removed cover,adjusted control to lowest setting then back to highest setting and unit powered on,fan running good. Diagnosed unit will need thermistors and control ; ordrng 1 W11190849 (Control) and 2 WPW10384183 (Thermistor)s"
REFRIGERATOR WHIRLPOOL MFF2558FEZ04 Arrived on site for a defective control. Installed a new control powered unit on compressor and fans powered on.
DISHWASHER WHIRLPOOL WDF540PADM3 "Arrived on site and inspected dishwasher and found heating element is burnt out on the right hand side, ran diagnostic cycle and also found error code F7E1. ordrng 1 W10518394 (Heating element)"
REFRIGERATOR WHIRLPOOL MFF2558FEZ04 "Arrived on site for customer complaint of unit not cooling, found no power getting to compressor, or fan motors from control, ordering control. ; ordrng 1 WPW10503278 (Control) and 1 Cnote (Auth)"
MICROWAVE KITCHENAID KMBD104GSS01
DRYER WHIRLPOOL WGD7400XW0 "Arrived on site for customer complaint of unit not heating, found belt and pulley slipped off of blower wheel and motor, I tightened pulley onto blower wheel and attached belt, unit tested good.
RANGE WHIRLPOOL WEE750H0HB1 Arrived on job for complaints of knobs falling and burners not working. Found the insert in the knobs not placed properly. Corrected placement of insert and tested burners.