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for Bee Cave, TX
Competent and Courteous
Frances - Bee Cave, TX
Brandon came slightly prior to time scheduled, fixed the dishwasher in an efficient and timely manner, and was professional and courteous.
Gale - Bee Cave, TX
Very well done
Amy - Bee Cave, TX
Steve - Bee Cave, TX
The whole experience was good. It was warranty service
Great service very professional and pleasant
Mrs Pam - Bee Cave, TX
Luis was an excellent service technician. Prompt, informative and knowledgable.
Great service, polite person
Neelima - Bee Cave, TX
Great Service Guy!!
Lori - Bee Cave, TX
Tommy was awesome.
Vamsi - Bee Cave, TX
The best service for appliance. Strongly recommend them. All are very well versed with their job. Hats off. Timely service n convenient scheduling
Rohit - Bee Cave, TX
FREEZER KITCHENAID KRFC704FPS00 "Arrived on site for ice build up on fresh food evaporator. Customer defrosted unit,removed cover installed updated cover,secured thermistor to correct location on suction line using a zip tie. Found large gap at drain tube to liner in compressor compartment. Added adhesive to gap to prevent warm air from entering into fresh food compartment. Replaced damaged fresh food gasket checked door seal good."
FREEZER KITCHENAID KRFC704FPS00 "Arrived on site for customer complaint of unit making noise, not cooling, and frost in freezer section. Found evap cover in fresh food section needs replacing, also found cabinet needs to be sealed and right side refrigerator door gasket needs replacing. ; ordrng 1 CNOTE (2 HR JOB) and 1 CNOTE (AUTH) and 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W11284394 (EVAP COVER) and 1 WP482338 (adhesive)"
DISHWASHER KITCHENAID KDTM404ESS3 Arrived on site to test unit for unit not draining. Test unit and found drain motor extremely hot not turning. Replaced drain pump test unit and unit draining correctly no leaks present at this time.
REFRIGERATOR FRIGIDAIRE FGHD2368TD5 Arrived onsite for the refrigerator with a broken shelf. I found the wheel had broken out of the crisper cover. The rails are still good. Need to replace the crisper cover and the rollers. Ordering c-notes & 5304508761. Marking the prescreened rollers as UORV.; ordrng 1 5304508761 (COVER) and 1 C-NOTES (THE OFFICE WILL NEED TO SCHEDULE THE RETURN VISIT.)
COOKTOP WHIRLPOOL WCG55US0HS00 "Arrived on site for customer complaint of front left burner leaking gas. Found front left valve was in high position when I arrived, instructed customer to push down to turn unit off."
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Arrived on site for customer complaint of light not coming on in freezer, found loose connection at light bulb housing, after tightening, unit tested good."
DRYER WHIRLPOOL WGD94HEXW0 Arrived onsite for the dryer with a water leak. I found the Y fitting leaking where the 24” hose from the house valve connects because both are corroded. The hose and the splitter need to be replaced. Ordering hose kit. RS for Wed 2/27 per ms RS for Mon 3/11.; ordrng 1 W10044609A (HOSE KIT FOR STEAM DRYER)
DRYER WHIRLPOOL WED4616FW0 Arrived on site to diagnose a dryer that will not start. Tested unit and found door switch actuator broken. Replaced door switch and tested unit. Found all is functioning properly at this time.
FREEZER WHIRLPOOL WRF550CDHZ00 "Arrived on site for customer complaint of unit frosting up in the freezer compartment, found door was cracked open due to food package falling behind the self. I removed the package and instructed customer to defrost."
DISHWASHER KITCHENAID KUDD03DTSS0 "Arrived on site for customer complaint of unit not washing dishes properly, found unit was not dispensing rinse aid on top, and soap dispenser on bottom. Ordering 2 dispensers. Parts are discontinued ; ordrng 2 99003698 (dispenser)s and 1 CNOTE (OFFICE TO RESCHEDULE )"
OVEN WHIRLPOOL WOD97EC0HZ00 "Arrived on site for customer complaint of unit not working and clock not maintaining time and date. Found unit was still in demo mode, I reset controls and took unit out of demo mode. Tested good."
REFRIGERATOR KITCHENAID WRV986FDEM01 Arrived on site to replace evaporator fan motor and fill tube for refrigerator. Replaced both parts and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
DRYER WHIRLPOOL WED8900BW0 "Arrived on site for customer complaint of unit not starting and making a noise, found start windings on motor were faulty. I quoted customer for motor, she is not repairing at this time. Collected service fee on cc"
REFRIGERATOR KITCHENAID WRV986FDEM01 "Arrived on site for customer complaint of freezer not cooling, unit not making ice, and UIB flashing. Found multiple issues, found faulty control board, found faulty freezer evaporator motor, and loose wires at ice maker fill tube in freezer. Ordering fill tube for freezer ice maker and fan motor. I replaced board. ; ordrng 1 CNOTE (AUTH) and 1 W11238340 (FILL TUBE)"
ICE MACHINE KITCHENAID KUIC15PHZS0 Arrived on site for unit making too much ice. Ohmed thermistor diagnosed failed bin thermistor. Installed new thermistor.