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for Bee Cave, TX
Darla - Bee Cave, TX
Ashish Patel - Bee Cave, TX
I had requested services on my Vent hood, Washer and Dryer. When the technician arrived, he equated me labor and i said yes. It look him less then 5 minutes to replace circuit board using my own screws. When I asked him what about Washer and Dryer, he told me that no one had informed him about it. He contacted your service department and it turned out that y’all had dropped the ball. No one put those two times in the service ticket. So i ended up agreeing to Pay $179.99 Service charge for not all appliances requested on for the service but only for less then 5 minutes of work. Now i am being told I have to pay for another service charge for someone else to come out on another day to service my washer and dryer. This is BAD service and not fair to your customers.
Appliance Express Survey
Faustino - Bee Cave, TX
Great service.. unfortunately it was not inexpensive.
Hymie - Bee Cave, TX
The appointments were made at convenient times. The appoint,ments were kept. Luis is helpful, likeable and efficient. This was not inexpensive.. regrettably..
Luis did a great job!
Ken - Bee Cave, TX
Kathryn - Bee Cave, TX
Rose - Bee Cave, TX
Repair our icemaker
Liz - Bee Cave, TX
Great service. Thank you.
James - Bee Cave, TX
Price - Bee Cave, TX
Competent and Courteous
Frances - Bee Cave, TX
Brandon came slightly prior to time scheduled, fixed the dishwasher in an efficient and timely manner, and was professional and courteous.
Gale - Bee Cave, TX
Very well done
Amy - Bee Cave, TX
Steve - Bee Cave, TX
The whole experience was good. It was warranty service
Great service very professional and pleasant
Mrs Pam - Bee Cave, TX
Luis was an excellent service technician. Prompt, informative and knowledgable.
DISHWASHER WHIRLPOOL WDF520PADM6 "Arrived on site to replace both spray arms I replaced spray arms, unit tested good."
DRYER WHIRLPOOL WED9400SU0 "Arrived on site for customer complaint of unit making noise, found debris in blower wheel, I removed debris, unit tested.
DISHWASHER WHIRLPOOL WDF520PADM6 Arrived on job for complaints of not cleaning. Found both top and bottom spray arm damaged. ; ordrng 1 WPW10317197 (upper spray arm) and 1 WPW10491331 (spray arm)
REFRIGERATOR WHIRLPOOL MFI2568AES "Arrived on site to install parts previously diagnosed. Removed compressor,discharge tube and filter drier,installed a new discharge line,compressor and filter drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good unit cooling down correctly"
REFRIGERATOR WHIRLPOOL MFI2568AES "Arrived on site for no cool. Powered unit on compressor running,removed compressor cover,found corrosion on discharge tube,powered unit off hissing noise from location of corrosion,diagnosed refrigerant leak at location of corrosion. Unit will need a new compressor and discharge tube. ; ordrng 1 NEEDAUTHO and 1 TJ90SF8404 (ACCESS VALVE) and 1 W10160407 (COMPRESSOR) and 1 WP12866903 (DISCHARGE TUBE) and 1 WPW10143759 (DRIER UV)"
DRYER SAMSUNG DV40J3000EW/A2 "Arrived on site for customer complaint of dryer not heating, found failed heating element, I replaced heating element, unit tested good.
BUILT-IN M/W KITCHENAID KMBD104GSS01 "Arrived on site for customer complaint of unit creating a lot of steam when in use, ran a 4 minute test with microwaveable Mac and cheese, covered with 1 paper towel, unit steamed up a lot, causing UI panel not to respond. Called tech line, they said this is normal use and to cover the food with a microwave safe cover to try and contain the steam as much as possible. Unit is working as designed. SR# 7729108619"
REFRIGERATOR GE PFCS1NFZCSS "Arrived on site for cooling complaint. Found fan motor running correctly,removed cover found no issues in freezer compartment found gasket ripped,placed led light towards ripped section,found light escaping from seal,cycled power found temp change due to power cycle. Ordering gaskets,control and temp sensor. ; ordrng 2 WR14X10305 (GASKET)s and 1 WR55X10025 (SENSOR)"
OVEN JENN-AIR JGRP548HL00 "Arrived on site to replace racks, after replacement, unit tested good."
OVEN JENN-AIR JJW2430DP01 Arrived on site to replace console. Replaced console test unit and unit test good job complete.
REFRIGERATOR GE PFCS1NFZCSS "Arrived on site for no cool in fresh food. No air flow entering fresh food,found evaporator fan not running diagnosed unit will need a new fan motor assembly.; ordrng 1 WR55X11064 (MAIN CONTROL ) and 1 WR60X10277 (FAN MOTOR ) and 1 WR60X30922 (FAN BLADE)"
OVEN JENN-AIR JJW2430DP01 Arrived on site to test unit for shorted or stock keypad. Tried resetting unit and unit still not resetting will need new console W11236887 office to reschedule ; ordrng 1 W11236887 (CONSOLE)
REFRIGERATOR KITCHENAID KRSC703HBS00 Arrived on job to determine why refrigerator not defrost. Fou the thermistor not connected to evaporator. Attached thermistor to evaporator and test all fans. No leaks detected at time of service.
MICROWAVE WHIRLPOOL WMH31017HS3 "Arrived on site for customer complaint of error code when using vent fan, found loose connection of thermistor at control board, I plugged in thermistor, unit tested good."
OVEN JENN-AIR JGRP548HL00 Arrived onsite for the range not working properly and oven rack not working correctly. During testing found that could not put range into diagnostics. And found that the oven rack is retracting back when out. There is a service pointer for the racks. Ordering racks and ordering controls for the oven beeping while operating and not preheating intermittently. Office to schedule ; ordrng 1 W10871065 (CONTROL BOARD ) and 1 W11100277 (CONTROL BOARD ) and 1 W11110768 (cntrl-elec) and 2 W11111342 (RACKS )s and 1 W11219188 (UI)