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for Bee Cave, TX
Darla - Bee Cave, TX
Ashish Patel - Bee Cave, TX
I had requested services on my Vent hood, Washer and Dryer. When the technician arrived, he equated me labor and i said yes. It look him less then 5 minutes to replace circuit board using my own screws. When I asked him what about Washer and Dryer, he told me that no one had informed him about it. He contacted your service department and it turned out that y’all had dropped the ball. No one put those two times in the service ticket. So i ended up agreeing to Pay $179.99 Service charge for not all appliances requested on for the service but only for less then 5 minutes of work. Now i am being told I have to pay for another service charge for someone else to come out on another day to service my washer and dryer. This is BAD service and not fair to your customers.
Appliance Express Survey
Faustino - Bee Cave, TX
Great service.. unfortunately it was not inexpensive.
Hymie - Bee Cave, TX
The appointments were made at convenient times. The appoint,ments were kept. Luis is helpful, likeable and efficient. This was not inexpensive.. regrettably..
Luis did a great job!
Ken - Bee Cave, TX
Kathryn - Bee Cave, TX
Rose - Bee Cave, TX
Repair our icemaker
Liz - Bee Cave, TX
Great service. Thank you.
James - Bee Cave, TX
Price - Bee Cave, TX
Competent and Courteous
Frances - Bee Cave, TX
Brandon came slightly prior to time scheduled, fixed the dishwasher in an efficient and timely manner, and was professional and courteous.
Gale - Bee Cave, TX
Very well done
Amy - Bee Cave, TX
Steve - Bee Cave, TX
The whole experience was good. It was warranty service
Great service very professional and pleasant
Mrs Pam - Bee Cave, TX
Luis was an excellent service technician. Prompt, informative and knowledgable.
REFRIGERATOR KITCHENAID KRSC703HBS00 Arrived on job to determine why refrigerator not defrost. Fou the thermistor not connected to evaporator. Attached thermistor to evaporator and test all fans. No leaks detected at time of service.
MICROWAVE WHIRLPOOL WMH31017HS3 "Arrived on site for customer complaint of error code when using vent fan, found loose connection of thermistor at control board, I plugged in thermistor, unit tested good."
OVEN JENN-AIR JGRP548HL00 Arrived onsite for the range not working properly and oven rack not working correctly. During testing found that could not put range into diagnostics. And found that the oven rack is retracting back when out. There is a service pointer for the racks. Ordering racks and ordering controls for the oven beeping while operating and not preheating intermittently. Office to schedule ; ordrng 1 W10871065 (CONTROL BOARD ) and 1 W11100277 (CONTROL BOARD ) and 1 W11110768 (cntrl-elec) and 2 W11111342 (RACKS )s and 1 W11219188 (UI)
REFRIGERATOR KITCHENAID KRSC703HBS00 Arrived onsite for the refrigerator FF section not cooling. During testing found that the evaporator frozen solid. Advised customer that it will need to be de thawed. Did a long defrost test and couldnt really hear the sizzling sound due to ice build up. Evaporator fan did not come on during testing. Thermistors checked ok in diagnostics. Ordering all parts to fix the issue. Office to schedule ; ordrng 1 W10316760 (thermistor) and 1 W10316760 (thermistor) and 1 W10857624 (heater) and 1 W11098695 (fan-scroll) and 1 W11172798 (cntrl-elec) and 1 W11340158 (UI) and 1 WPW10226427 (cntrl-elec)
DRYER WHIRLPOOL WED8900BW0 Arrived onsite for the dryer not working. During testing found that the thermal fuse has blown. Replaced thermal fuse and dryer tested good and heating. Complete.
COOKTOP WHIRLPOOL KCGS350ESS00 Arrived onsite for the cooktop crates leaving a stain on pots and pans. Replaced crates with the correct parts and adjusted flames to customer specs. No leaks detected complete.
FREEZER KITCHENAID KRFC704FPS00 Arrived on job for complaints of no ice. Found icemaker not working no motor functions. Replaced icemaker and ran test 120 it passed. Also pulled out refrigerator and cleaned drain hose out.
OVEN KITCHENAID KEBS207BSS01 "Arrived on site for customer complaint of error code f6e6, found failed appliance manager control, I replaced AM control,
MICROWAVE WHIRLPOOL WMH31017HS3 "Arrived on site for customer complaint of loud popping noise and buzzing noise, found failed magnetron, capacitor, and diode. I replaced all three parts, unit tested good."
OVEN KITCHENAID KEBS109BSS01 "Arrived onsite for broiler element not turning on. Tested unit. Found that broiler element is working. Replaced thermal fuse. Tested unit up to 350 degrees. Unit test good, also tested broiler. Broiler is working as designed. No issues at this time. Job complete"
REFRIGERATOR KITCHENAID KBRC36MHS01 "Arrived on site for customer complaint of noise issue, found sheet metal noise coming from condenser area, unit cooling just fine, adjusted condenser, and instructed customer to clean coils. Unit tested good."
REFRIGERATOR KITCHENAID KBRC36MHS01 Arrived on site to test unit for loud noise. Tested unit and couldnt replicate issue. Unable to diagnose due to no current issue present. Job complete.
BUILT-IN M/W KITCHENAID KMBD104GSS01 Arrived on site to test unit for overheating. Found fans and everything operating correctly. Spoke with customer and was told issues happen when heating things that produce lots of steam. Informed customer to cover steamy foods with a paper towel. Job complete.
COOKTOP WHIRLPOOL KCGS350ESS00 Arrived on site to test unit for flames to high on low. Installed grate and adjusted flames. Job complete.
ICE MACHINE WHIRLPOOL GI15NDXZS0 "Arrived on site for customer complaint of unit not making ice, found broken grid cutter, thermistors all passed, recirculating pump and water pan pump passed, compressor and fan motor passed.