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for Bee Cave, TX
Ashish Patel - Bee Cave, TX
I had requested services on my Vent hood, Washer and Dryer. When the technician arrived, he equated me labor and i said yes. It look him less then 5 minutes to replace circuit board using my own screws. When I asked him what about Washer and Dryer, he told me that no one had informed him about it. He contacted your service department and it turned out that y’all had dropped the ball. No one put those two times in the service ticket. So i ended up agreeing to Pay $179.99 Service charge for not all appliances requested on for the service but only for less then 5 minutes of work. Now i am being told I have to pay for another service charge for someone else to come out on another day to service my washer and dryer. This is BAD service and not fair to your customers.
Appliance Express Survey
Faustino - Bee Cave, TX
Great service.. unfortunately it was not inexpensive.
Hymie - Bee Cave, TX
The appointments were made at convenient times. The appoint,ments were kept. Luis is helpful, likeable and efficient. This was not inexpensive.. regrettably..
Luis did a great job!
Ken - Bee Cave, TX
Kathryn - Bee Cave, TX
Rose - Bee Cave, TX
Repair our icemaker
Liz - Bee Cave, TX
Great service. Thank you.
James - Bee Cave, TX
Price - Bee Cave, TX
Competent and Courteous
Frances - Bee Cave, TX
Brandon came slightly prior to time scheduled, fixed the dishwasher in an efficient and timely manner, and was professional and courteous.
Gale - Bee Cave, TX
Very well done
Amy - Bee Cave, TX
Steve - Bee Cave, TX
The whole experience was good. It was warranty service
Great service very professional and pleasant
Mrs Pam - Bee Cave, TX
Luis was an excellent service technician. Prompt, informative and knowledgable.
Great service, polite person
Neelima - Bee Cave, TX
ICE MACHINE KITCHENAID KUIX505ESS1 "Arrived on site for customer complaint of unit not making ice, found no water getting to reservoir due to blockage in water tube. Ordering water tube.; ordrng 1 WPW10678299 (tube)"
WASHER KENMORE 796.4154921 "Arrived on site to replace leaky hose, I replaced hose, found new damage to door boot. I sealed door boot with water weld sealer, if another leak is present will need door bellow.
WASHER KENMORE 796.4154921 "Arrived on site for customer complaint of unit leaking, found leak coming from hose attached to drain pump. Hose was rubbing against the top of the bolt that holds drain pump in place causing two small slits in hose. Ordering hose. ; ordrng 1 5214FR4006G (HOSE)"
COOKTOP WHIRLPOOL KCGS556ESS02 Arrived on site to test unit for flames to low. Test unit and found bad regulator. Replaced regulator test unit and unit test good job complete.
VENTHOOD KITCHENAID UXL6036YSS0 "Arrived on site to test unit for broken housing. Found broken Housing, replaced housing Test unit and unit test good job complete."
DISHWASHER KITCHENAID KDTE104ESS0 "Arrived on site for customer complaint of unit not washing, found pump/motor failed. I replaced pump/motor, unit tested good."
MICROWAVE WHIRLPOOL WMC30516HZ0 Arrived on job for complaints of buttons not working.
DRYER MAYTAG MED6230HW0 "Arrived on site for customer complaint of unit not supposed to quick dry on console, called techline, they don’t know anything about this. Instructed Home Depot remove from show floor and to test unit on quick dry and call us if there is a problem. SR#7727742962"
WASHER WHIRLPOOL WFW3090JW0 "Arrived on site for customer complaint of washer not spinning or agitating, found faulty main control, I replaced main control, unit tested good."
OVEN WHIRLPOOL WOS51EC0AS04 "Arrived on site for customer complaint of unit not working at all, found faulty fuse, I replaced fuse, unit tested good.
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site for customer complaint of unit cooking to hot, found sensor out of range, I replaced sensor, unit tested good."
WASHER WHIRLPOOL WET4027HW0 "Arrived on site for customer complaint of spin cycle out of balance, found gearcase shaft bent, I replaced gearcase, unit tested good."
WASHER WHIRLPOOL WET4027HW0 "Arrived on site for customer complaint of unit shaking during spin, found gearcase shaft bent causing basket to wobble. Ordering gearcase. ; ordrng 1 W11255272 (GEARCASE)"
DRYER WHIRLPOOL WED9500TW3 Arrived on site and disassembled dryer and replaced tension bracket diagnosed by previous technician.
RANGE WHIRLPOOL WFG525S0HS0 "Arrived on site and inspected range and found oven is currently heating normally. Customer experienced oven not operating at all. It reached temperature in expected amount of time and observed it until it cooled down and ignited burner again. No issue currently found with range, job complete"