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Local Reviews
for Bastrop, TX

Rated 4.9 out of 5 stars based on 34 customer reviews

Map of Bastrop, TX

Great price since it was repaired under warranty.




Tech showed up in the time frame. Was very knowledgeable. Put everything bake the way he found it after the repair.


Map of Bastrop, TX

Great service





Map of Bastrop, TX

Great Service




Joseph was the technician who came and fixed my washer. He was friendly, professional, respectful, and efficient. I asked him to explain to me what he was doing (just so I could understand - being a woman and all - lol) and he did, respectfully and with enthusiasm. He had had a long, busy scheduled day and my order was one of his last - but, I felt he gave my job his full attention, honesty, and best quality service. I appreciated that very much. Than you, Joseph!


Map of Bastrop, TX

Great Care and Concern




Wes has a very caring demeanor and spent an appropriate amount of time on the diagnostic portion of the appointment. He took the time to show me what he was doing and why and reassured me. I was very pleased with Wes.


Map of Bastrop, TX

Disbelief




Wes was friendly and came within the scheduled time frame. I disagree that there is nothing wrong with my stove/oven. I've had a Whirlpool stove for the 17 years prior to purchasing this new one. Wes said the problem with the left rear burner heating while I use the stove is that the oven is vented through that burner. The oven vent came through the same place on my old Whirlpool stove but the rear burner did not heat to the point that it could cause injury. The first day I used the new stove, I touched that burner inadvertently and received a burn on my hand. My granddaughters cook with me and I enjoy that. They are all young, six to 13 years old. I am afraid that one of them may be burned by accidentally touching the back left burner. Is there any research you can do on this particular stove to be certain it is not faulty? When I called for service, the agent told me to unplug immediately. There was urgency in her voice. Why would I feel comfortable after being told it's the norm(?), when I hasn't been the norm for 17 years? I have filed this same complaint with Whirlpool. I'm waiting to hear from them.


Map of Bastrop, TX

Great service!!!




Joeseph was very professional, timely and very helpful!


Map of Bastrop, TX

5 Star Service




Joseph is a great guy with a great attitude. He quickly got our ice maker up and running. Will definitely call Appliance Express if we have any other problems in the future.


Map of Bastrop, TX

Friendly, professsional service.





Map of Bastrop, TX

Angel




Excellent service


Map of Bastrop, TX

Above and Beyond




Even though it was certainly beyond his regular working hours, Joseph was pleasant and efficient and truly seemed to care about us. You are blessed to have him as an employee.


Great service




I personally thought that was the best services I received


Natalie




Friendly and knowledgeable


Joseph was great!




Joseph was Great. He was extremely knowledgeable and really cares about his customers.


Excellent service.





Great service, prompt arrival




Best appliance repair experience I have ever had. Very prompt. Did the repair on the first visit. Robert was very polite and professional. I would be comfortable with him in my home if my wife handled the service call. Will call for him again next time I need a repair done.


Great service





Mike





Professional, prompt service





Nellie




Joseph was very polite, and took time explaining everything. He was a blessing. Thanks


Dale




Repair was completed well . Repairmen were courteous and efficient.


Refrigerator




Professional and efficient.


Prompt and great service





Great service




Arrived on time and completed the work quickly. Very impressed with the worker and the service.


Great Service





Tech arrived as scheduled, offered to wear protective foot gear, and was pleasant ..





Joseph C.

Joseph C.

DRYER WHIRLPOOL WED92HEFW0 "Arrived on site for “noisy operation” complaint. Inspected unit and found sound pad pieces stuffed around edges of motor bracket and loose mounting screws. Removed motor bracket and installed sound pads. Tightened bracket mounting screws. Reassembled unit and performed test run. Dryer vent had been left loose, from previous visit. Reinstalled dryer vent. Unit is performing as designed. Instructed customer to clean venting every six months to prevent possible fire hazards and for better performance and economy."

Near Tyrah Ln, Bastrop, TX 78602
Joseph C.

Joseph C.

DRYER WHIRLPOOL WED4815EW1 "Arrived on site for “noisy operation” complaint. Per my previous diagnosis, removed and replaced drum and repair kit. Touched up peeling paint. Tested unit. Unit is performing as designed. Instructed customer to clean venting every six months to prevent possible fire hazards and for better performance and economy."

Near Kani Ln, Bastrop, TX 78602
Joseph C.

Joseph C.

COOKTOP KITCHENAID KSEG950ESS1 "Arrived on site for “cracked cooktop” complaint. Inspected unit and found front right burner positioner out of socket, from factory. This put stress on and contributed to fracturing of cooktop. Removed and replaced cooktop. Unit is performing as designed."

Near Old Firetower Rd, Bastrop, TX 78602
Joseph C.

Joseph C.

DISHWASHER KENMORE 665.13543N412 "Arrived on site for “not washing dishes” complaint. Inspected unit and found sump motor blocked. Freed obstruction and tested unit. Unit is performing as designed. No leaks detected, at time of service.

Near Mallard Rd, Bastrop, TX 78602
Joseph C.

Joseph C.

REFRIGERATOR WHIRLPOOL WRS315SDHZ01 "Arrived on site for “no ice dispensing” complaint. Inspected unit and found cubed ice solenoid to be broken. Removed and replaced solenoid. Tested unit. Unit is performing as designed. No leaks detected, at time of service."

Near Shoreline Dr, Bastrop, TX 78602
Thomas L.

Thomas L.

MICROWAVE KITCHENAID KEHU309SSS06 Arrived on for unit displaying communications adult code. Opened control panel and found loose connector at control panel. Reassembled unit and tested. All operations are now normal.

Near Abamillo Dr, Bastrop, TX 78602
Joseph C.

Joseph C.

COOKTOP WHIRLPOOL WFE515S0ES0 Arrived on site for “left burners not working” complaint. Inspected unit and found both left elements blown. Removed and replaced left elements. Tested unit. Unit is performing as designed.

Near Jefferson St, Bastrop, TX 78602
Joseph C.

Joseph C.

DISHWASHER JENN-AIR JDB9800CWP2 "Arrived on site for “sensor light out on control panel” complaint. Inspected unit and found control panel faulty. Removed and replaced control panel. Unit is performing as designed. No leaks detected, at time of service."

Near Kalama Dr, Bastrop, TX 78602
Joseph C.

Joseph C.

OVEN GE JGB645SEK2SS "Arrived on site for “bulb not coming on” complaint. Inspected unit and found oven bulb burned out. Customer declines purchase of new bulb. Unit is performing as designed. No leaks detected, at time of service."

Near Wilson St, Bastrop, TX 78602
Joseph C.

Joseph C.

WASHER MAYTAG MVWC565FW1 "Arrived on site for to unit” complaint. Inspected unit and found intermittent operation from control. Removed and replaced control. Calibrated and tested unit. Unit is performing as designed. No leaks detected, at time of service."

Near Water St, Bastrop, TX 78602
Joseph C.

Joseph C.

DRYER WHIRLPOOL WED4815EW1 "Arrived on site for “drum seal came off” complaint. Inspected unit and found drum had damaged edges and wheels broken. Paint pealing from bulkhead edges. Ordering new drum assembly, dryer repair kit and white spray paint. Office will need to set schedule, due to disposition of parts ordered.; ordrng 1 350930 (spray,white) and 1 4392065 (dryer repair kit) and 1 W10899578 (drum)"

Near Kani Ln, Bastrop, TX 78602
Thomas L.

Thomas L.

WASHER MAYTAG MVWC200XW1 7723830310 SR#Arrived on site for unit not operating properly. Calibrated unit but unit would not calibrated properly. It would not perform the complete calibration mode.Contacted JK at the manufacturers technical assistance line and we went through all tests capable of this machine. All tests were correct except the unit would not calibrate. The unit would not even calibrate with a new control. We came to the conclusion that there must be some type of electrical interference in the wash building. Customer will seek information on a possible electrical interference.Jk

Near Oak Hill Cemetery Rd, Bastrop, TX 78602
Joseph C.

Joseph C.

WASHER WHIRLPOOL WTW4816FW2 "Arrived on site for “will not go into cycle/just clicks” complaint. Inspected unit and found lid lock faulty. Removed and replaced lid lock and calibrated unit. Unit is performing as designed. No leaks detected, at time of service."

Near Shooting Star, Bastrop, TX 78602
Thomas L.

Thomas L.

DRYER GE GTD42EASJ2WW Arrived on site for intermittent operation. Found door switch not always functioning properly. Replace door switch. Unit now operating properly. Venting and dryer are clean.

Near 3 Oaks Ln, Bastrop, TX 78602
Joseph C.

Joseph C.

REFRIGERATOR MAGIC CHEF MCFZA8C1 Unit is in rev and is Magic Chef. Do not work on these appliances.

Near FM 969, Bastrop, TX 78602
Diego G.

Diego G.

DISHWASHER KITCHENAID KDPE234GPS0 "Arrived on site. Check for no operation issues. Found displayed not reacting well. Found loose connection at display, all functions tested OK. Also instructed customer that dishwasher will need to be on a dedicated circuit if not it could cause unit to not function correctly due to electrical noise. No leaks present. Job complete"

Near Walnut Creek Rd, Bastrop, TX 78602
Thomas L.

Thomas L.

OVEN WHIRLPOOL SF111PXSQ1 Arrived on site or no heat in the oven. Found the unit has a failed thermostat shaft. This will be a one year parts warranty at no additional charge to American home shield; ordrng 1 WPW10641988 (thrmst-ovn)

Near Pheasant Trail, Bastrop, TX 78602
Joseph C.

Joseph C.

REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Arrived on site for “loose door handle” complaint. Tightened set handle screws and leveled unit. Unit is performing as designed. No leaks detected, at time of service."

Near Eight Oaks Dr, Bastrop, TX 78602
Joseph C.

Joseph C.

OVEN WHIRLPOOL SF111PXSQ1 "Arrived on site for “no heat” complaint. Found thermostat bracket bent and thermostat broken. Removed and replaced thermostat and straightened thermostat bracket. Tested unit. Unit is performing as designed. No leaks detected, at time of service."

Near Pheasant Trail, Bastrop, TX 78602
Wesley P.

Wesley P.

WASHER MAYTAG MVWC565FW1 Arrived onsite and found unit operating as designed. Advised customer on use and care and ma nine design. All checks good.

Near Kelley Rd W, Bastrop, TX 78602
Wesley P.

Wesley P.

OVEN WHIRLPOOL WFC150M0EW3 Arrived on site and found customer to be concerned by the heat from the oven vent. Unit is working properly. All checks good. Advised customer on design.

Near Kc Dr, Bastrop, TX 78602
Thomas L.

Thomas L.

OVEN WHIRLPOOL WEG745H0FS0 Arrived on site or unit not baking properly. Unit is under baking grossly. Removed and replaced sensor. Unit now makes it the proper temperature.

Near Bastrop, TX 78602
Thomas L.

Thomas L.

DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site to test unit for washability. Tested unit and found it to not be filling with water. Inspected float and found it stuck in the up or full position. Corrected float situation. Tested unit and unit now fills and washes properly. All water connections are dry.

Near Bastrop, TX 78602
Joseph C.

Joseph C.

WASHER MAYTAG MVWB855DC2 "Arrived on site for “no power/not coming on” complaint. Inspected unit and found console faulty. Removed and replaced console. Tested and calibrated unit. Unit is performing as designed. No leaks detected, at time of service."

Near Willy Rd, Bastrop, TX 78602
Wesley P.

Wesley P.

WASHER WHIRLPOOL WTW8040DW4 Arrived on site and found unit making noises during wash cycle. Described noise causes to customer. Found unit washplate loose causing people sound during agitate. Tightened washplate to mitigate sound. Unit is now operating as designed. Advised customer on repair.

Near Blair Ave, Bastrop, TX 78602
Wesley P.

Wesley P.

DRYER WHIRLPOOL WED800DW4 Arrived on site and inspected dryer for burn smell. Found normal dryer smell in effect. Good airflow and proper heating ranges. Advised customer that unit should be run at lower heat setting to reduce the effect of the burn smell. All else checks good.

Near Blair Ave, Bastrop, TX 78602
Wesley P.

Wesley P.

DRYER MAYTAG MEDC300XW0 "Arrived on site and used can’t get kit to verify that airflow issue is causing drying problems. All checks good with dryer itself.

Near TX-71, Bastrop, TX 78602
Joseph C.

Joseph C.

DRYER WHIRLPOOL LTE6234DQ0 "Arrived on site for “unit hums, but will not start” complaint. Inspected unit and found motor seized. Removed and replaced motor. Tested unit is performing as designed. No leaks detected, at time of service."

Near TX-304, Bastrop, TX 78602
Joseph C.

Joseph C.

MICROWAVE WHIRLPOOL WMH53521HZ0 Arrived on site for “unreadable display” complaint. Inspected unit and found control faulty. Removed and replaced control. Tested unit. Unit is performing as designed.

Near Swift Water Loop, Bastrop, TX 78602
Joseph C.

Joseph C.

REFRIGERATOR WHIRLPOOL WRS576FIDW01 "Arrived on site for “no ice production” complaint. Inspected unit and found ice maker performed harvest, perfectly and filled as it should. Reset unit. Unit is performing as designed. No leaks detected, at time of service."

Near Wagon Way, Bastrop, TX 78602
Thomas L.

Thomas L.

WASHER MAYTAG MVWC200XW1 Arrived on site for no drain condition. Found drain pump working. Went into diagnostics and into calibration mode. Unit would not complete calibration mode. I am ordering a new control.i am all bringing the pressure switch just in case. ordrng 1 W10393483 (cntrl-elec) and 1 WPW10268911 (pressure switch)

Near Oak Hill Cemetery Rd, Bastrop, TX 78602
Thomas L.

Thomas L.

DRYER GE GTD33EASKWW Arrived on site for no operation. Dryer would run for about five seconds and then stop. The felt on the door came loose and was causing the motor to bind and shut off. Replaced and unit test correctly. Dryer and venting are clean.

Near FM1209, Bastrop, TX 78602
Thomas L.

Thomas L.

MICROWAVE WHIRLPOOL WMH32517AB2 Arrived on site for sparking during operation. Found that all 4 shelf supports have some damage due to rack sparking against wall. Visited with the customer about causes and results of rack touching the metal walls. He is going to let his wife decide whether to use the microwave without the rack or other options.

Near Tyrah Ln, Bastrop, TX 78602
Joseph C.

Joseph C.

WASHER MAYTAG MVWB835DW4 "Arrived on site for “making noises and generating error codes” complaint. Per my previous diagnosis, removed and replaced control and console. Calibrated and tested unit. Unit is performing as designed. No leaks detected, at time of service."

Near Riverside Dr, Bastrop, TX 78602
Thomas L.

Thomas L.

REFRIGERATOR KITCHENAID KBFN502ESS00 Arrived on site and defrosted freezer evaporator. Replaced open freezer fan motor. Replaced freezer drawer rails as they were binding and freezer door was not closing properly. All water connections were dry. Customer had to leave before repairs were completed.

Near Alta Vista Dr, Bastrop, TX 78602