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Local Reviews
for Bastrop, TX

Appliance Express Rated 4.9 out of 5 stars based on 45 customer reviews

Map of Bastrop, TX

Service




Review of Appliance Express

Service was alright


Map of Bastrop, TX

Terrific service




Review of Appliance Express

Very courteous and fast service.


Map of Bastrop, TX

Was prompt and very friendly




Review of Appliance Express


Map of Bastrop, TX

Great




Review of Appliance Express

Steve was a very competent, friendly tech. Thanks!!


Map of Bastrop, TX

Great Experience




Review of Appliance Express

Prompt, friendly, great communication, flexible, and completed the repair quickly.


Map of Bastrop, TX

Jeff




Review of Appliance Express

Showed up on time did a great job


Map of Bastrop, TX

very professional




Review of Appliance Express

very pleased with his work


Map of Bastrop, TX

Great service




Review of Appliance Express

He was curious and professional, I know who I will call when I need help again


Map of Bastrop, TX

Great service




Review of Appliance Express

Excellent


Map of Bastrop, TX

Very good service




Review of Appliance Express

Very knowledgeable


Always on time and nice.




Review of Appliance Express

Took a few trips to get it fixed but he never gave up.


Great price since it was repaired under warranty.




Review of Appliance Express

Tech showed up in the time frame. Was very knowledgeable. Put everything bake the way he found it after the repair.


Great service




Review of Appliance Express


Great Service




Review of Appliance Express

Joseph was the technician who came and fixed my washer. He was friendly, professional, respectful, and efficient. I asked him to explain to me what he was doing (just so I could understand - being a woman and all - lol) and he did, respectfully and with enthusiasm. He had had a long, busy scheduled day and my order was one of his last - but, I felt he gave my job his full attention, honesty, and best quality service. I appreciated that very much. Than you, Joseph!


Great Care and Concern




Review of Appliance Express

Wes has a very caring demeanor and spent an appropriate amount of time on the diagnostic portion of the appointment. He took the time to show me what he was doing and why and reassured me. I was very pleased with Wes.


Disbelief




Review of Appliance Express

Wes was friendly and came within the scheduled time frame. I disagree that there is nothing wrong with my stove/oven. I've had a Whirlpool stove for the 17 years prior to purchasing this new one. Wes said the problem with the left rear burner heating while I use the stove is that the oven is vented through that burner. The oven vent came through the same place on my old Whirlpool stove but the rear burner did not heat to the point that it could cause injury. The first day I used the new stove, I touched that burner inadvertently and received a burn on my hand. My granddaughters cook with me and I enjoy that. They are all young, six to 13 years old. I am afraid that one of them may be burned by accidentally touching the back left burner. Is there any research you can do on this particular stove to be certain it is not faulty? When I called for service, the agent told me to unplug immediately. There was urgency in her voice. Why would I feel comfortable after being told it's the norm(?), when I hasn't been the norm for 17 years? I have filed this same complaint with Whirlpool. I'm waiting to hear from them.


Great service!!!




Review of Appliance Express

Joeseph was very professional, timely and very helpful!


5 Star Service




Review of Appliance Express

Joseph is a great guy with a great attitude. He quickly got our ice maker up and running. Will definitely call Appliance Express if we have any other problems in the future.


Friendly, professsional service.




Review of Appliance Express


Angel




Review of Appliance Express

Excellent service


Above and Beyond




Review of Appliance Express

Even though it was certainly beyond his regular working hours, Joseph was pleasant and efficient and truly seemed to care about us. You are blessed to have him as an employee.


Great service




Review of Appliance Express

I personally thought that was the best services I received


Natalie




Review of Appliance Express

Friendly and knowledgeable


Joseph was great!




Review of Appliance Express

Joseph was Great. He was extremely knowledgeable and really cares about his customers.


Excellent service.




Review of Appliance Express


Steve C.

Steve C.

RANGE WHIRLPOOL WFC310S0EB3 Arrived on site for the unit front right burner not fitting properly. Found the right front burner will not fit in properly and will cause it to not be level. Remove the element and readjusted the prongs. Tested the unit and the unit is working properly.

Near Cedar St, Bastrop, TX 78602
Steve C.

Steve C.

OVEN WHIRLPOOL WOS51EC0AS04 I’ve on site to replace the lightbulb and the TOD due to the unit not working. Replaced both parts and tested the unit. Unit heat and works properly.

Near McCoy Cir, Bastrop, TX 78602
Steve C.

Steve C.

WASHER LG WT1501CW Arrived on site for the unit is leaking water. Tested the unit and found the leak is coming from the pump due to being cracked. Replaced the pump and tested the unit. Unit works properly and all water connections were dry at the time of service.

Near Garfield St, Bastrop, TX 78602
Steve C.

Steve C.

WASHER WHIRLPOOL CHW9150GW0 "Arrived on site for the unit is not spinning out the clothes properly. Tested unit and found that when it hits six minutes unit will show unbalanced load. Replace the ccu and MCU and tested the unit. Unit is still not working. Also found the water level on the unit is high. Replace the water level switch and the unit is still not working. Found the inner tub when rotating it drags and there’s a item stuck in between the tubs. The unit will need a new W10198146-basket, W10198137 rear tub, W10312454 front tub, and motor W11191299. Will need a second man and two hours.

Near S Hasler Blvd, Bastrop, TX 78602
Steve C.

Steve C.

WASHER MAYTAG MVWB835DW0 Arrived on site for the unit is making noise. Tested the unit and found the stator is rubbing against the drain pan. Removed the drain pan and unit is working properly.

Near Kalalea Ln, Bastrop, TX 78602
Steve C.

Steve C.

REFRIGERATOR KITCHENAID KSCS25INBL00

Near Magnum Trail, Bastrop, TX 78602
Steve C.

Steve C.

DISHWASHER GE GDT545PSJ6SS Arrived on site to replace the fill hose and the funnel kit. Replace both parts and tested unit. Unit works properly and all water connections were dry at the time of service.

Near Kamakoa Ln, Bastrop, TX 78602
Steve C.

Steve C.

WASHER WHIRLPOOL WFW96HEAU0 Arrived on site for the unit is dispensing too much soap. Tested the unit and no error codes were found. Called Whirlpool Sr7725368650 And advise to put the concentration level to number five. Unit is working properly and all water connections were dry at the time of service.

Near Oak Shadows Dr, Bastrop, TX 78602
Steve C.

Steve C.

OVEN WHIRLPOOL WOS51EC0AS04 "Arrived on site for the unit is not working. Tested the unit and found the UI has no power. Found the thermal fuse, Tod and light bulb is not working. Replaced the fuse but will need to order the bulb and will use the Tod on next visit.; ordrng 1 WPW10412711 (bulb-light)"

Near McCoy Cir, Bastrop, TX 78602
Steve C.

Steve C.

REFRIGERATOR KITCHENAID KRFC300ESS03 Arrived on site for the unit nameplate is crooked. Found the nameplate on the right side is higher than the left. Replaced the nameplate and tested the unit. Unit works properly and all water connections were dry at the time of service.

Near TX-71, Bastrop, TX 78602
Steve C.

Steve C.

WASHER MAYTAG MVWX655DW1 Arrived on site for the unit will not start. Tested the unit in diagnostics and received error code for the lid lock. Replace the lid latch and tested unit. Unit works properly and all water connections were dry at the time of service.

Near Red Fox Ln, Bastrop, TX 78602
Steve C.

Steve C.

WASHER MAYTAG MVWC565FW1 Arrived on site for the unit goes off balance and the clothes are coming out soaking wet. Tested the unit and found the leveling feet was in between the tiles and the drain line was about 2 feet into the drain pipe. shifted the unit on the tile and adjusted the drain line. Unit works properly and all water connections were dry at the time of service.

Near Childers Dr, Bastrop, TX 78602
Steve C.

Steve C.

REFRIGERATOR KITCHENAID KRFF507ESS01 Arrived on site to replace the harness thermistor due to unit not cooling. Replaced the thermistor and tested the unit. Unit works properly and all water connections were dry at the time of service.

Near Hidden Springs Drive, Bastrop, TX 78602
Steve C.

Steve C.

REFRIGERATOR KITCHENAID KSCS25INBL00 "I am on site for the unit is not cooling. Found the display is reading at 70° for freezer and 70° for the refrigerator. Found the compressor is extremely hot and there is no frost pattern and some brown residue on the evaporator. Found the unit will need a new compressor, evaporator, and access valve. Will need to get authorization and will need three hours to complete the repair. All water connections were dry at the time of service.; ordrng 1 8201675 (compressor) and 1 CNOTE (AUTHO ) and 1 CNOTE (3HRS) and 1 TJ90SF8404 (ACCESS VALVE ) and 1 WP2188823 (evaporator)"

Near Magnum Trail, Bastrop, TX 78602
Steve C.

Steve C.

OVEN WHIRLPOOL WFE550S0HZ1 Arrived on site for the unit has smoke buildup.Tested the unit and found the wire harness checks good and all connections. Found the coating on the porcelain has not been burned off yet and it’s causing that smoke. The unit is working properly and job complete.

Near Kelley Rd E, Bastrop, TX 78602
Steve C.

Steve C.

REFRIGERATOR WHIRLPOOL WRF990FLM02 Arrived on site for the unit drawer will not open. Found the produce drawer left side will not open. Disassembled the shelf assembly and found the drawer went off-track. Reassemble the drawer and tested the unit. Unit works properly and all water connections were dry at the time of service.

Near Eight Oaks Dr, Bastrop, TX 78602
Steve C.

Steve C.

RANGE JENN-AIR JES9750AAW Arrived on site for the unit has the error code F1-7. Tested the unit and found the key membrane and control are defective.

Near S Shore Rd, Bastrop, TX 78602
Steve C.

Steve C.

OVEN GE JT3500SF4SS "Arrived on site for the is getting the f97 error code. Called ge and they advise to replace the lower fan motor , harness, sensor board and control board. Office will need to research the parts and reschedule customer. Will need to get autho. ; ordrng 1 CNOTE (2HRS) and 1 CNOTE (AUTHO) and 1 RESEARCH (HARNESS) and 1 RESEARCH (SENSOR BOARD) and 1 RESEARCH (CONTROL BOARD)"

Near Willy Rd, Bastrop, TX 78602
Steve C.

Steve C.

REFRIGERATOR WHIRLPOOL WRF993FIFM00 Arrived on site for the unit is not making ice and not cooling properly. Found the fresh food evaporator cover is frosted over. The unit already has the updated evaporator cover and software update. All water connections were dry at the time of service.

Near Fallow Way, Bastrop, TX 78602
Steve C.

Steve C.

DISHWASHER GE GDT545PSJ6SS Arrived on site for the unit is leaking water. Tested the unit and found the water leak is coming from the fill valve port on the side of the tub. ordrng 1 RESEARCH (FILL TUBE BLK) and 1 RESEARCH (PORT SIDE TUB )

Near Kamakoa Ln, Bastrop, TX 78602
Steve C.

Steve C.

REFRIGERATOR KITCHENAID KSC23C8EYB02 Arrived on site or the unit is not making ice. Found the icemaker will cycle but will never fill up with water. Tested the icemaker from L and V And the icemaker filled up with water. Found the icemaker is defective. Replaced the icemaker and tested the unit. Unit works properly and all water connections were dry at the time of service.

Near Kipahulu, Bastrop, TX 78602
Steve C.

Steve C.

REFRIGERATOR WHIRLPOOL WRF535SMBM00 Arrived on site for the unit is not making ice. Tested the unit and found icemaker will not rotate. Replace the icemaker and test the unit. The icemaker cycled and filled up with water. Unit works properly and all water connections were dry at the time of service.

Near Akaloa Dr, Bastrop, TX 78602
Steve C.

Steve C.

REFRIGERATOR KITCHENAID KRFF507ESS01 Grind on site or the unit is not getting cold enough. Down the freezer is working properly but the fresh food section is at 54°. Found the fresh food evaporator is covered with solid ice. Found the thermistor on the evaporator has shorted.. Advise customer to defrost the unit.

Near Hidden Springs Drive, Bastrop, TX 78602
Steve C.

Steve C.

RANGE WHIRLPOOL WFE320M0ES2 Arrived on site for the unit has a burning smell. Tested the unit and found the terminal block plastic melted. Replace the terminal block and tested unit. Unit works properly and job complete.

Near Akaloa Dr, Bastrop, TX 78602
Steve C.

Steve C.

WASHER MAYTAG MVWC565FW1 Arrived on site for the units or not agitate or spin. Tested the unit and found when the unit is spinning the agitator goes out of place. Down the unit will need a new gear case and inner basket.

Near Cedar Shade Ln, Bastrop, TX 78602
Steve C.

Steve C.

WASHER WHIRLPOOL WTW7040DW0 "Arrived on site for the unit is making noise and not working properly. Tested the unit in diagnostics and received error codes F6e2, f3e2 and f2e1. Found the wash plate is stripped. Replaced the wash plate and valve housing per shorted thermistor on the valve. Calibrated the unit and all water connections were dry at the time of service."

Near Shiloh Rd, Bastrop, TX 78602
Steve C.

Steve C.

REFRIGERATOR WHIRLPOOL WRS325FDAM02 Arrived on site for the unit is not freezing or cooling. Tested the unit and found the unit will make a clicking noise on the compressor. Found the start relay is defective. Replace the start relay and tested the unit. The compressor is on and is working properly. Advise customer to wait 24 hours for the unit to start freezing and cooling. All water connections were dry at the time of service.

Near Crafts Prairie Rd, Bastrop, TX 78602
Steve C.

Steve C.

WASHER MAYTAG MVWB835DW0 Arrived on site for the unit will not turn on. Tested the unit and found the control panel has a short. Replace the control panel and tested the unit. Unit works properly and all water connections were dry at the time of service.

Near TX-71, Bastrop, TX 78602
Steve C.

Steve C.

DRYER WHIRLPOOL WED4800XQ0 Arrived on site for the unit will not turn on. Tested unit and found the thermal fuse has no continuity and door switch is broken. Replaced both parts and tested the unit. Unit works properly and advise customer to clean air vent every six months.

Near Nicole Way, Bastrop, TX 78602
Steve C.

Steve C.

WASHER MAYTAG MVWB835DW0 "Arrived on site for the unit is not working properly. Tested the unit and found the gear case is extremely loud when it’s spinning. Checked under the unit and found the gear case is defective and it also damaged the rotor, clutch, slider and stator. Will need to get authorization and reschedule the customer.; ordrng 1 CNOTE (AUTHO) and 1 W10754158 (motor stator) and 1 W10754161 (motor rotor) and 1 W10811956 (GEAR CASE)"

Near Kalalea Ln, Bastrop, TX 78602
Steve C.

Steve C.

FREEZER GE PYE22PSHHSS Arrived on site to replace the user interface due to not working. Replace the user interface and tested the unit. Unit works properly and all water connections were dry at the time of service.

Near Lost Pines Ave, Bastrop, TX 78602
Steve C.

Steve C.

DRYER MAYTAG MEDC300BW0 Arrived on site for the unit will not start. Tested the unit and found the thermal fuse has no continuity and the door is broken in half. Replaced both parts and tested the unit. Unit works properly and advise customer to clean air vents every six months.

Near Pinewood Dr, Bastrop, TX 78602
Scott  M.

Scott M.

REFRIGERATOR WHIRLPOOL WRS321SDHB02 "Arrived on site for top shelf items freezing . Replaced diffuser, siliconed cabinet liner . Ran diagnostics all checked normal . No water leaks detected at time of service . Job complete ."

Near El Camino Real River Rd, Bastrop, TX 78602
Steve C.

Steve C.

REFRIGERATOR WHIRLPOOL WRS315SDHB01 Arrived on site for the unit is not cooling properly in the fresh food section. Found there is proper airflow going into the fresh food section. Found the returning vent was covered by a plastic bag Causing the units airflow not to circulate properly. Remove the plastic bag and tested the unit. Unit works properly and all water connections were dry at the time of service.

Near Hills Prairie Rd, Bastrop, TX 78602
Steve C.

Steve C.

DRYER MAYTAG MEDX655DW1 Arrived on site for the unit is not drying the clothes. Tested the unit and found the unit only has 120 V. Advise the customer that the unit needs 240 V to activate the heating element.

Near FM2336, Bastrop, TX 78602