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Local Reviews
for Bastrop, TX

Rated 4.9 out of 5 stars based on 36 customer reviews

Map of Bastrop, TX

Very good service




Very knowledgeable


Map of Bastrop, TX

Always on time and nice.




Took a few trips to get it fixed but he never gave up.


Map of Bastrop, TX

Great price since it was repaired under warranty.




Tech showed up in the time frame. Was very knowledgeable. Put everything bake the way he found it after the repair.


Map of Bastrop, TX

Great service





Map of Bastrop, TX

Great Service




Joseph was the technician who came and fixed my washer. He was friendly, professional, respectful, and efficient. I asked him to explain to me what he was doing (just so I could understand - being a woman and all - lol) and he did, respectfully and with enthusiasm. He had had a long, busy scheduled day and my order was one of his last - but, I felt he gave my job his full attention, honesty, and best quality service. I appreciated that very much. Than you, Joseph!


Map of Bastrop, TX

Great Care and Concern




Wes has a very caring demeanor and spent an appropriate amount of time on the diagnostic portion of the appointment. He took the time to show me what he was doing and why and reassured me. I was very pleased with Wes.


Map of Bastrop, TX

Disbelief




Wes was friendly and came within the scheduled time frame. I disagree that there is nothing wrong with my stove/oven. I've had a Whirlpool stove for the 17 years prior to purchasing this new one. Wes said the problem with the left rear burner heating while I use the stove is that the oven is vented through that burner. The oven vent came through the same place on my old Whirlpool stove but the rear burner did not heat to the point that it could cause injury. The first day I used the new stove, I touched that burner inadvertently and received a burn on my hand. My granddaughters cook with me and I enjoy that. They are all young, six to 13 years old. I am afraid that one of them may be burned by accidentally touching the back left burner. Is there any research you can do on this particular stove to be certain it is not faulty? When I called for service, the agent told me to unplug immediately. There was urgency in her voice. Why would I feel comfortable after being told it's the norm(?), when I hasn't been the norm for 17 years? I have filed this same complaint with Whirlpool. I'm waiting to hear from them.


Map of Bastrop, TX

Great service!!!




Joeseph was very professional, timely and very helpful!


Map of Bastrop, TX

5 Star Service




Joseph is a great guy with a great attitude. He quickly got our ice maker up and running. Will definitely call Appliance Express if we have any other problems in the future.


Map of Bastrop, TX

Friendly, professsional service.





Angel




Excellent service


Above and Beyond




Even though it was certainly beyond his regular working hours, Joseph was pleasant and efficient and truly seemed to care about us. You are blessed to have him as an employee.


Great service




I personally thought that was the best services I received


Natalie




Friendly and knowledgeable


Joseph was great!




Joseph was Great. He was extremely knowledgeable and really cares about his customers.


Excellent service.





Great service, prompt arrival




Best appliance repair experience I have ever had. Very prompt. Did the repair on the first visit. Robert was very polite and professional. I would be comfortable with him in my home if my wife handled the service call. Will call for him again next time I need a repair done.


Great service





Mike





Professional, prompt service





Nellie




Joseph was very polite, and took time explaining everything. He was a blessing. Thanks


Dale




Repair was completed well . Repairmen were courteous and efficient.


Refrigerator




Professional and efficient.


Prompt and great service





Great service




Arrived on time and completed the work quickly. Very impressed with the worker and the service.


Joseph C.

Joseph C.

REFRIGERATOR KENMORE 106.556064 Arrived on site for “not producing ice” complaint. Inspected unit and found emitter faulty. Quoted customer for parts and labor. Customer declines repair. Service fee applied.

Near Trailblazer Dr, Bastrop, TX 78602
Joseph C.

Joseph C.

WASHER AMANA NTW4516FW2 "Arrived on site for “does not finish rinse cycle” complaint. Inspected unit and found faulty door latch. Removed and replaced door latch. Also, instructed customer to raise drain line to above tub, to avoid siphoning. Need wye for inlet, since no hot water is being used. No leaks detected, at time of service."

Near Foothill Rd, Bastrop, TX 78602
Scott  M.

Scott M.

WASHER MAYTAG MVWX655DW1 Arrived on site for washer not locking . Found latch not engaging . Replaced latch . Tested unit all checked good . No water leaks detected at time of service . Job complete .

Near TX-95, Bastrop, TX 78602
Scott  M.

Scott M.

OVEN WHIRLPOOL WFE320M0ES1 Arrived on site for front left burner . Found broken weld on element connection . Replaced dual burner . Unit is heating normal on both sections . Job complete .

Near Swift Water Loop, Bastrop, TX 78602
Scott  M.

Scott M.

WASHER MAYTAG MVWC425BW1 "arrived on site for basket not turning during wash . Found wash basket locked up. Also motor sounding bad when pulley turned . Will need motor and gear case . AuthoErrors 7-1,; ordrng 1 W10832724 (motor-drve) and 1 W10832724 (motor-drve)"

Near Pinewood Dr, Bastrop, TX 78602
Joseph C.

Joseph C.

REFRIGERATOR WHIRLPOOL KSSC42QTS00 Arrived on site for “not dispensing ice” complaint. Inspected unit and found dispenser shaft with worn edges and dispenser motor with worn shaft receptacle. Ordering new shaft. Return for repairs on 03/12. Customer has appointment in am. Please schedule return trip after 13:00.; ordrng 1 WP2318082 (shaft)

Near Trailblazer Dr, Bastrop, TX 78602
Joseph C.

Joseph C.

REFRIGERATOR MAYTAG MFI2570FEB01 "Arrived on site for “not dispensing ice” complaint. Per my previous diagnosis, removed and replaced dispenser motor and impeller. Tested unit. Unit is performing as designed. No leaks detected, at time of service."

Near Pine View Loop, Bastrop, TX 78602
Joseph C.

Joseph C.

REFRIGERATOR WHIRLPOOL KRSC500ESS01 "Arrived on site for “no ice production” complaint. Inspected unit and found icemaker not cycling. Removed and replaced icemaker. Not able to get icemaker to fill. No voltage to valve. Ordering new control and interface. Office to set return schedule, due to disposition of parts ordered. No leaks detected, at time of service.; ordrng 1 W10822646 (cntrl-elec) and 1 W11172798 (CONTROL)"

Near Koolua Dr, Bastrop, TX 78602
Joseph C.

Joseph C.

WASHER GE GTWN4250D1WS "Arrived on site for “leaking” complaint. Inspected unit and found drain hose had come off of pump. Could find no damages to hose, clamp or pump. Reinstalled hose to pump housing. Tested unit. Unit is performing as designed. No leaks detected, at time of service."

Near Milam Ln, Bastrop, TX 78602
Joseph C.

Joseph C.

REFRIGERATOR MAYTAG MFI2570FEB01 "Arrived on site for “ice not dispensing” complaint. Inspected unit and found ice container broken, internally and impeller with stripped threads. Ordering new impeller. Removed and replaced ice container. No leaks detected, at time of service. Return for repairs on Thursday 03/07.; ordrng 1 WP63052 (IMPELLER)"

Near Pine View Loop, Bastrop, TX 78602
Joseph C.

Joseph C.

REFRIGERATOR FRIGIDAIRE FGHB2866PF3 "Arrived on site for “THE TUBES IN BACK OF FRIDGE HAVE TORN--WATER AND ICE ARE NOT DISPENSING OUT THE DOOR” complaint. Inspected unit and found supply line, to icemaker, to be fractured. Facilitated repair to line and cut water on. Tested unit. Unit is performing as designed. No leaks detected, at time of service."

Near Annika Way, Bastrop, TX 78602
Joseph C.

Joseph C.

DRYER WHIRLPOOL WED4815EW1 "Arrived on site for “unit shuts off after a few minutes of operation” complaint. Inspected unit and found that unit will restart, right after it shuts off. This indicates faulty/weak start switch. Ordering new start switch. Return for repairs on 02/26. ; ordrng 1 WPW10117655 (relay-pts)"

Near Okoe Ct, Bastrop, TX 78602
Joseph C.

Joseph C.

REFRIGERATOR WHIRLPOOL WRF757SDEM01 "Arrived on site for “no ice production” complaint. Inspected unit and found control not allowing icemaker to thaw. Removed and replaced control. Tested unit. Ice harvest and water fill as designed. No leaks detected, at time of service."

Near Margies Way, Bastrop, TX 78602
Joseph C.

Joseph C.

REFRIGERATOR WHIRLPOOL WRS325SDHV01 "Arrived on site for “refrigerator making noises” complaint. Inspected unit and found loose rear cover. Tightened and insulated area and leveled unit. Unit is performing as designed. No leaks detected, at time of service."

Near Meadowood Dr, Bastrop, TX 78602
Scott  M.

Scott M.

WASHER MAYTAG MVWB765FC2 "Arrived on site for Unit not starting . Ran diagnostics found 2-1, 5-4,5-1. Controls are dancing and changing bye themself . Will need to order console . No water leaks detected at time of service . Please call to set return visit .; ordrng 1 W11162441 (CONSOLE )"

Near Austin St, Bastrop, TX 78602
Scott  M.

Scott M.

MICROWAVE KITCHENAID KEHU309SSS06 "Arrived on site for f2e0 error . Tried breaker shut off and checked connection . Will need to order touch pad , will bring back controls if needed . Might need to check entitlement . Please call to set return .; ordrng 1 WPW10110694 (swtch-memb)"

Near Lightfoot Trail, Bastrop, TX 78602
Joseph C.

Joseph C.

RANGE WHIRLPOOL WFG505M0BS3 Arrived on site for “front left burner not igniting and smells like gas leak” complaint. Inspected unit and found malformed burner head. Removed and replaced cap and burner head(left front). Found gas leaking at gas supply hose/supply nipple junction. Was not able to tighten any further. Suspect cracked bevel inside hose fitting. Gas supply hose will need to be replaced. No other leaks detected. Unit is performing as designed.

Near Swift Water Loop, Bastrop, TX 78602
Joseph C.

Joseph C.

REFRIGERATOR WHIRLPOOL WRF757SDEM01 "Arrived on site for “no ice production” complaint. Per my previous diagnosis, removed and replaced harness, support and user interface. Cycled icemaker and filled icemaker with water. No leaks detected, at time of service."

Near Margies Way, Bastrop, TX 78602
Joseph C.

Joseph C.

REFRIGERATOR WHIRLPOOL KSSC42QTS00 "Arrived on site for “no ice production and gap in icemaker door gasket” complaint. Per my previous diagnosis, cleared ice plug from inlet and tightened mounting screws as best I could. Unit is performing as designed. No leaks detected, at time of service.

Near Trailblazer Dr, Bastrop, TX 78602
Joseph C.

Joseph C.

MICROWAVE WHIRLPOOL WOC75EC0HV00 Arrived on site for “oven door handles do not match” complaint. Inspected unit and found door handles do not match. Removed and replaced door handles. Unit is not connected to power or mounted. Not able to test unit.

Near Lost Pines Ave, Bastrop, TX 78602
Joseph C.

Joseph C.

OVEN WHIRLPOOL WFG505M0BS3 "Arrived on site for “no heat in oven” complaint. Inspected unit and found safety valve, on regulator, engaged. Disengaged safety valve and tested unit. Unit is performing as designed. No leaks detected, at time of service."

Near Anahulu Ln, Bastrop, TX 78602
Joseph C.

Joseph C.

REFRIGERATOR WHIRLPOOL WRF757SDEM01 "Arrived on site for “no ice production” complaint. Through my lack of attention to detail, I did not notice, at last visit, that ice had built up on fresh foods evaporator. Fresh foods fan and thermistor will need to be replaced and repositioned. Ordering new evap fan/thermistor. Return for repairs on 02/14.; ordrng 1 W11033168 (harns-wire) and 1 WPW10389152 (support)"

Near Margies Way, Bastrop, TX 78602
Joseph C.

Joseph C.

REFRIGERATOR WHIRLPOOL WRF757SDEM01 "Arrived on site for “no ice production” complaint. Inspected unit and found icemaker to be faulty. Removed and replaced icemaker. Refilled with water, manually. Unit is performing as designed. No leaks detected, at time of service."

Near Margies Way, Bastrop, TX 78602
Joseph C.

Joseph C.

WASHER AMANA NTW4516FW3 "Arrived on site for “lid not latching” complaint. Per my previous diagnosis, removed and replaced door latch. Tested and calibrated unit. Unit is performing as designed. No leaks detected, at time of service."

Near TX-71, Bastrop, TX 78602
Joseph C.

Joseph C.

WASHER MAYTAG MHWE251YG00 "Arrived on site for “not spinning out clothes” complaint. Inspected unit and found not to spin to high speed without rattling. Found bearings worn out, in rear tub. Ordering new rear tub, gasket, basket and motor. Will need to be a two hour call and will need authorization. No leaks detected, at time of service.; ordrng 1 NEEDSAUTHORIZATION (NEEDS AUTHORIZATION ) and 1 TWOHOURCALL (TWO HOUR CALL ) and 1 W11239040 (TUB BACK HALF) and 1 WP8540088C (pulley) and 1 WPW10111158 (gasket) and 1 WPW10205253 (basket) and 1 WPW10283361 (nut) and 1 WPW10315848 (motor-drve)"

Near Blair Ave, Bastrop, TX 78602
Joseph C.

Joseph C.

WASHER AMANA NTW4516FW3 "Arrived on site for “not finishing spin/clothes wet at end of cycle” complaint. Inspected unit and found found lid lock faulty with error code. Ordering new lid lock. Return for repairs on 02/05. No leaks detected, at time of service.; ordrng 1 W10838613 (lid lock assembly)"

Near TX-71, Bastrop, TX 78602
Joseph C.

Joseph C.

OVEN GE JT3500SF4SS Arrived on site for “F97 error code” complaint. Per my previous diagnosis. Removed and replaced lower fan. Tested unit. Both ovens achieved 350 degree preheat. No other issues noted. Unit is performing as designed.

Near Willy Rd, Bastrop, TX 78602
Joseph C.

Joseph C.

DISHWASHER KENMORE 665.13543N412 "Arrived on site for “not washing dishes” complaint. Inspected unit and found pump/motor faulty and motor sticking. Removed and replaced pump/motor. Tested unit. Unit is performing as designed. No leaks detected, at time of service.

Near Mallard Rd, Bastrop, TX 78602
Joseph C.

Joseph C.

OVEN GE JT3500SF4SS "Arrived on site for “F97 error code” complaint. Inspected unit and found lower fan faulty. Upper fan ordered, from previous visit. Ordering new lower fan. Needs authorization.; ordrng 1 NEEDSAUTHORIZATION (NEEDS AUTHORIZATION ) and 1 WB26X23613 (cooling fan lower)"

Near Willy Rd, Bastrop, TX 78602
Joseph C.

Joseph C.

WASHER MAYTAG MHWE251YG00 "Arrived on site for “not spinning all water out of clothes” complaint. Inspected unit and found F9E1 error code. Inspected drain pump and found pump to be loaded with debris. Removed debris from drain pump. Tested unit. Unit is performing as designed. No leaks detected, at time of service."

Near Blair Ave, Bastrop, TX 78602
Joseph C.

Joseph C.

OVEN JENN-AIR JJW2830DP01 "Arrived on site for “cavity lights coming on by themselves, periodically “ complaint. Per my previous diagnosis, removed and replaced control w/power supply and console. Second control had power supply and was not what I had ted unit. Both ovens performed, according to design."

Near Kalama Dr, Bastrop, TX 78602
Thomas L.

Thomas L.

OVEN GE JT3500SF4SS "Arrived on site for unit displaying failure code. After testing unit there are multiple failure codes For control board, touch lane, and sensors,and the main cooling fan is not running at full speed. ; ordrng 1 COSTAPPROVNEEDED and 2 WB21X10165 (sensor asm)s and 1 WB26X31060 (FAN MOTOR) and 1 WB27T11465 (overlay)"

Near Willy Rd, Bastrop, TX 78602
Joseph C.

Joseph C.

DRYER WHIRLPOOL WED92HEFW0 "Arrived on site for “noisy operation” complaint. Inspected unit and found sound pad pieces stuffed around edges of motor bracket and loose mounting screws. Removed motor bracket and installed sound pads. Tightened bracket mounting screws. Reassembled unit and performed test run. Dryer vent had been left loose, from previous visit. Reinstalled dryer vent. Unit is performing as designed. Instructed customer to clean venting every six months to prevent possible fire hazards and for better performance and economy."

Near Tyrah Ln, Bastrop, TX 78602
Joseph C.

Joseph C.

DRYER WHIRLPOOL WED4815EW1 "Arrived on site for “noisy operation” complaint. Per my previous diagnosis, removed and replaced drum and repair kit. Touched up peeling paint. Tested unit. Unit is performing as designed. Instructed customer to clean venting every six months to prevent possible fire hazards and for better performance and economy."

Near Kani Ln, Bastrop, TX 78602
Joseph C.

Joseph C.

COOKTOP KITCHENAID KSEG950ESS1 "Arrived on site for “cracked cooktop” complaint. Inspected unit and found front right burner positioner out of socket, from factory. This put stress on and contributed to fracturing of cooktop. Removed and replaced cooktop. Unit is performing as designed."

Near Old Firetower Rd, Bastrop, TX 78602