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for Austin, TX
Clie - Austin, TX
Very professional and prepared. Great attention to detail. Properly cared for my marble kitchen countertops while working on my stove.
Scarlett - Austin, TX
Thomas - Austin, TX
Quickly diagnosed the electrical problem - thanks for the timely great service
Bob - Austin, TX
David - Austin, TX
Thank you Scott. You did a great job for our tenant!
Bretagne - Austin, TX
Great service, on time, quick, very personable.
Angela - Austin, TX
Great service, on time, quick, very personable.
Jen - Austin, TX
Paul was friendly, professional, and helpful. He got my dishwasher up and running on the initial visit, and diagnosed and explained the problem with my washing machine and gave me a quote for getting it fixed (the part needs to be ordered). He was very kind to answer all of my questions.
3rd visit, same problem
Brian - Austin, TX
3rd visit, same problem. Water leaking from KitchenAid refrigerator
John - Austin, TX
Shawntelle - Austin, TX
They arrived within the time slot I was given. Fixed my fridge with parts needed on hand. I will recommend to friends and family.
Diane - Austin, TX
Service was here as expected. Appreciate promptness as well as friendly service.
Nicole - Austin, TX
Above expected service
Tim - Austin, TX
Excellent job. He also checked related items.
Debbie - Austin, TX
As this is covered by Warrenty, I don’t know the price. Hope it’s reasonable so I can continue relying on them.
Lou was knowledgeable, professional, timely
Glynda - Austin, TX
This is the second time I have used Appliance Express. Yes, I will use again if needed.
Dishwasher not draining
Sandeep - Austin, TX
Washer did not get fixed. Still broken after repair
Sarah - Austin, TX
Terrace - Austin, TX
My service technician was very professional and did a good job.
WARNING! Abuse and Exploitation Await You
James - Austin, TX
If you enjoy being given no priority even after you have to call them back out, being lied to, made to wait for days to have your appliance repaired while no effort is made to contact you, then being left with no explanation of what was repaired AND having your home unsecured to let them in during their customer unfriendly bankers hours, chose this company
Shirley - Austin, TX
Leo arrived when he said he would and quickly and efficiently had my dishwasher up and running in no time. I am very happy and would definitely recommend Appliance Express. My dishwasher was under an extended warranty so there was no charge to me.
Very good service
Glenn - Austin, TX
First tech did not correctly diagnose the problem with the dishwasher leaking and did not test dishwasher after his fix. He also did diagnose the washing machine problem correctly. They sent a second tech out qucikly who did an excellent job on correctly diagnosing both issues. Company worked quickly to get thrid tech out as soon as possible with parts that were ordered to fix the dishwasher. We have used App Exp a number of times and, although there were glitches this time, we will use and recommend them again.
Failure to service customer and resolve issue
Sean - Austin, TX
Apparently it’s ok to leave a household with an infant without refrigeration while placing more priority on serving kitchen aid than the customer. Terrible terrible terrible
Barry - Austin, TX
Great Service and Experience
Donna - Austin, TX
On time, had the correct part to fix the dishwasher, and got the repair done quickly and professionally. Very pleased, thank you so much!
DRYER MAYTAG MEDC215EW1 Arrived on site for “noisy operation” complaint. Inspected unit and found hard debris in blower area. Removed debris from blower area and tested unit. Unit is performing as designed. Instructed customer to clean venting every six months to prevent possible fire hazards and for better performance and economy.
WASHER MAYTAG MVWB865GC0 "Arrived on site for customer complaint of unit not filling with water in deep fill setting, found weak water flow on cold valve, and unit not filling to proper water level in deep clean mode. I replaced control and water valve, unit tested good. F0e3 f8e6"
MICROWAVE KITCHENAID KCMS2055SSS2 "Arrived on site for customer complaint of unit not heating, unplugged unit and plugged back checked all switches, unit tested good
OVEN WHIRLPOOL WFG320M0BS "Arrived on site for unit not heating, found igniter failed, replaced and Testd good, no gas leaks on site"
OVEN JENN-AIR JJW2430DS02 Arrived on site to test unit for error code and touch pad not working. Replaced console test unit and unit test good job complete.
DRYER WHIRLPOOL WED4815EW1 Arrived on site for complaints of not drying. Found dryer is heating and tumbling properly but found no airflow through lint screen. Accessed rear of dryer took off vent hose and found airflow has returned. Dryer is operating properly but vent will need to be cleaned to correct issue. Informed apartment management that problem is with vent to the exterior building.no lint found in dryer at time of service.
DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived on site to test unit for unit not draining. Test unit and can hear drain pump humming trying to drain. Removed drain pump and found glass stuck in drain motor. Removed glass test unit and unit draining correctly no leaks present at this time. Job complete.
MICROWAVE WHIRLPOOL WMH78019HZ0 Arrived on site to test unit for unit not heating. Test unit and found unit not heating due to bad high voltage. Removed unit and test mad cap and diode and found broken magnet on magnetron and bad diode and cap. Replaced all parts test unit and unit test good job complete requesting double labor
RANGE WHIRLPOOL WEC310S0FB1 "Arrived on sote for harness and control replacement, replaced all harness and control and tested good. On all functions"
OVEN WHIRLPOOL WFG540H0ES1 "Arrived on site for unit not heating, found igniter failed replaced igniter and tested good, no leaks on site"
DRYER WHIRLPOOL WED8000DW4 "Arrived on site for complaints of noise, Set dryer to run on a normal cycle and found it is operating properly with no excessive noise but customer says there is a thumping noise during rotation. Replaced support wheels, belt and pulley But this had no effect on the noise the customer says the dryer is making. No further replacement of parts can address issue. No lint buildup at time of service, job complete."
WASHER WHIRLPOOL WTW4855HW1 "arrived on site and inspected washer and found during agitation lights in the home can be visibly seen dimming. Spoke with tech line and they requested an amp rating during agitation. Washer is peaking at 6 A, tech line says this is normal. Washer is on a CAFCI/GFCI breaker that is likely required by current builder electrical codes although this is not recommended for washer to be hooked up to this type of outlet tech line cannot say it can’t be done. There is no definitive reason for dimming of lights. Homeowner is going to discuss with builder any alternatives that may help with this issue. SR7724338077"
RANGE WHIRLPOOL WEG750H0HZ0 Customer request reschedule.; schdld next appmnt for 3/8 FRI !
WASHER MAYTAG MVWB865GC0 "Arrived on site for customer complaint of unit not washing properly, found f0e3 error code, overload code, I instructed customer to wash smaller loads, unit tested good. SR# 7724342449"
REFRIGERATOR WHIRLPOOL WRF993FIFM00 "Arrived onsite to replace the previous diagnosed parts. I replaced the left RC door hinge cover.
MICROWAVE WHIRLPOOL WMH32519HZ2 Arrived on site found microwave has been arcing from metal rack along interior. Used touch up paint to correct damage.
OVEN JENN-AIR JJW3430DS02 Arrived on site to test unit for convection fan making loud noise. Test unit and found convection fan being really loud will need to order new fan motor W10853996 and new blade W11251691 X2. Office to reschedule. ; ordrng 1 W10853996 (MOTOR FAN ) and 2 W11251691 (FAN CONVECTION)s
MICROWAVE WHIRLPOOL WMH31017HB0 "Arrived on sote for no light, found control the be issue, will need to return with control to complete ; ordrng 1 W10892389 (CONTROL)"
RANGE WHIRLPOOL WFG525S0HS0 Arrived on site for the two front burners intermittently will not ignite. Tested unit and found the burner caps were misaligned. Secured burner caps and tested the unit. Unit ignites properly. Also adjusted the flame on the simmer setting due to the flame is too high on low setting. Unit works properly and no gas leak present.
DISHWASHER KITCHENAID KDTM354ESS3 "arrived on site to inspect dishwasher door rubbing. Upon further inspection, I found that the door was rubbing on the upper right corner. I leveled the unit with the leveling feet then tested in diagnostics. Unit operates as designed and the door is no longer rubbing. No water leaks observed during service, job completed."
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 "Arrived on site for frost forming in freezer. Checked door seal good gasket sealing to cabinet correctly. Found gaps between liner and cabinet,added adhesive to gaps"
DRYER WHIRLPOOL CEM2743BQ0 "Arrived on site for unit starting with no coins, found timer And harness burnt, u it will need new timer and timer harness to complete . Took pic of dop ; ordrng 1 CNOTE (OFFICE RS) and 1 W10177791 (harns-wire) and 1 W11120478 (TIMER )"
REFRIGERATOR WHIRLPOOL WRF560SMHZ00 Arrived on site for burning smell removed evaporator cover found insulation burnt on heater removed remaining insulation from around heater
WASHER WHIRLPOOL WFW85HEFW1 Arrived on site to install part diagnosed by previous tech. Installed switch ran diagnostic cycle all operation functioning properly. No water leaks detected at time of service.
RANGE WHIRLPOOL WEG750H0HZ0 "Arrived on site for customer complaint of unit not responding and light bulb blowing 3 times in 5 months. Found shorted keypad, faulty control, and wiring harness. Ordering control, UI, harness, and light socket. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 CNOTE (2 HOUR JOB) and 1 W10454648 (sockt-lite) and 1 W10868154 (cntrl-elec) and 1 W10869383 (UIB) and 1 W10887379 (HARNESS)"
MICROWAVE WHIRLPOOL WMH31017FS0 Arrived on job for complaints of no light. Found no power to bulb. Replaced control and test.
RANGE WHIRLPOOL WFG525S0HS0 Arrived on site for complaints of clicking noise during cook top operation. Ran burners and heard clicking noise 4 times in an hour. Also found several knobs cracked. Will need to reorder and ship to customer directly.; ordrng 5 W11159630 (D2C KNOBS)s
DISHWASHER KITCHENAID KUDK03ITBS2 Arrived on site for the unit is leaking water. Tested the unit and found the unit is leaking from the dispenser when using rinse aid. QAll water connections with dry at the time of service.
WASHER MAYTAG MVWC215EW1 Arrived onsite for the washer that the control panel will not work. Ms stated it’s full of water and it only senses and then drains but the water is not draining. I found the drain pump defective and the washer full of water.I drained the washer and replaced the pump. I tested the unit and it is working as designed. Call complete.
DRYER AMANA NED4655EW1 Arrived onsite for the dryer to replace the previous diagnosed parts. I replaced the thermostat and tested the unit. The unit is working as designed. Call complete.
DISHWASHER KITCHENAID KDTE334GPS0 "Arrived on site to test unit fro unit not starting. Test unit and found unit not draining so unit shutting off. Removed drain pump and found food stuck in drain pump, removed food test unit and unit test good no leaks present at this time. Job complete"
REFRIGERATOR WHIRLPOOL WRF992FIFM00 "arrived on site to inspect refrigerator ice maker not working. I checked temps in the RC=38 degrees and FC=10 degrees. I tested the ice maker in diagnostics and it operated as designed. I removed the ice maker and checked the fill tube heater wiring and ice maker wiring and all were good. I contacted Techline and spoke to Rick who made reference to Service Pointer #W11033419C page 8 pertaining to no ice production. The pointer suggests replacing the ice maker, dual water valve, and Orion board. I replaced the ice maker and am ordering the Orion board and will return with the valve. I scheduled return service for 03/07/19. No water leaks observed during service.; ordrng 1 W10898228 (icemaker) and 1 W11164517 (CNTRL-ELEC)"
REFRIGERATOR FRIGIDAIRE FFTR1821TW0 "Arrived on site for unit not freezing. Defrost timer advancing unit not powering on,jump started thermostat u it powered on checked frost pattern good diagnosed unit will need temperature control return date set for 3/12; ordrng 1 241537103 (CONTROL)"
OVEN FRIGIDAIRE FGMO205KFB "Arrived on site for customer complaint of light not working in microwave and bake not working in oven, found bad light bulb and bad bake element; ordrng 1 318254906 (element bake 3400w) and 1 5304500304 (lamp assembly w/ s) and 1 CNOTE (OFFICE TO RESCHEDULE )"
REFRIGERATOR WHIRLPOOL WRS571CIHZ00 "Arrived on site for no ice. Diagnosed ice melting and freezing in chute,removed bin,tested ice door found ice door not sealing correctly to chute. Installed new ice door assembly,checked door operation good sealing correctly left bin out to defrost,advised customer to clean ice bin out every 2 weeks"