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Local Reviews
for Austin, TX

Appliance Express Rated 4.8 out of 5 stars based on 2313 customer reviews

Map of Austin, TX

Great service




Review of Appliance Express

I was pleased that appliance express was able to set up an appointment fairly quickly. David was knowledgeable and efficient. It seems a new dishwasher may be in our future. I don’t think it will be a Maytag!!


Map of Austin, TX

Very Knowledgeable-Extremely Thorough




Review of Appliance Express

Great Guy! Great Service!


Map of Austin, TX

Great service!




Review of Appliance Express

We received great service. On time service, fixed the problem, no issues. Will have them return.


Map of Austin, TX

Great service and very personable tech!




Review of Appliance Express


Map of Austin, TX

Excellent service




Review of Appliance Express


Map of Austin, TX

Dalena Clark




Review of Appliance Express

Great service, David is very knowledgeable and diagnosed the problem immediately.


Map of Austin, TX

Double trouble




Review of Appliance Express

We had the misfortune of the dishwasher and the ice dispenser failing on two consecutive days. We used the video interview with Appliance express followed by service call. Both appliances were repaired in about an hour. Excellent experience!


Map of Austin, TX

Kitchen Aid - Great Service




Review of Appliance Express

Fixed right!


Map of Austin, TX

Great service




Review of Appliance Express


Map of Austin, TX

KitchenAid Icebox Fan replacement




Review of Appliance Express

Both technicians who came to our house to diagnose the problem and then replace the fan were polite, skilled and respectful of our home . Thanks!


Great service!




Review of Appliance Express


Great service! Experience technician and very professional




Review of Appliance Express

Scott was prompt, very experienced and professional technician. Will definitely contact your company for any of our appliance service needs.


Excellent Service, Great Technician




Review of Appliance Express

Knowledgeable Tech, Very courteous


Great service




Review of Appliance Express

Really great service, highly recommend! They were respectful and efficient - fixing the problem extremely quickly.


Excellent




Review of Appliance Express

This company is great. The person who came to our house did a great job fixing and explaining us what happened to our dishwasher. And... I enjoyed the safety protocol during this covid era.


Mr




Review of Appliance Express

My tech was awesome. Great knowledge and awesome individual. Explained everything throughly and showed me preventive maintance. Was on time and very professional. Thanks for a great experience Leo.


Quick, good service.




Review of Appliance Express

Fast response, good service.


Great Experience




Review of Appliance Express

Booked thru Whirlpool website, Appliance Express came out and quickly diagnosed and fixed a simple problem with a freezer ice dispenser that another vendor had unsuccessfully been able to fix after two visits and at almost half the price. Luckily the prior vendor never billed me I guess. Appliance Express will be my go-to vendor for our appliance repairs in the future. Communication with myself and my tenant also went very smooth, thanks!


The event planner




Review of Appliance Express

I loved the efficiency of the virtual diagnosis. It took a week off of the repair time.


JB




Review of Appliance Express

Friendly, loved getting a text that he’s on his way, they believe in taking care of their customers.


Great service




Review of Appliance Express

I would highly recommend Kevin.


On time, good sense of humor, quick repair




Review of Appliance Express

David was within time window. He was respectful by removing his shoes. He fixed my appliance and had good sense of humor. Thank you David.


Very quick to resolve the issue.




Review of Appliance Express

Luis Morales was very professional, polite and quick to resolve our issue.


Leo the Legend




Review of Appliance Express

Leo, our tech over the last 2 service calls has been an incredible experience from both my wife and I. He was friendly, courteous, worked efficiently and spoke kindly, this is rare and something to value in a team player. Please give this man a raise!


Knowledgeable, pleasant and helpful. Fridge is FIXED!




Review of Appliance Express

We already had a technician from ANOTHER company to repair our refrigerator; he disassembled the ice maker, put it back together, ran it though some diagnostics, call Whirlpool, and then told us it could not be fixed. I think he just didn't want to continue (the guy never checked the drain.) I don't know if it is the times we are experiencing, but it's been hard to find people who are willing to work and take their time to fix things. DIFFERENT STORY ALTOGETHER WITH APPLIANCE EXPRESS!. Wesley listened patiently to our saga, and knew what it was in just a few short minutes of looking at the water build up inside. There must be hundreds or thousands of refrigerators with all different configurations etc, yet he seemed to know all about this, 7 year old, refrigerator. He quickly removed the drain from the back of the unit cleared it and reattached it. He was so willing to help and wanted to be sure we had what we needed. He is, I believe, a genuine and kind person, and our conversation was pleasant and positive. He wore a face covering the whole time, though it was probably hard to work with it on. I believe this company thoroughly trains and prepares it's technicians for their job. Would wholeheartedly recommend this company, and request Wesley! Thank you Appliance Express!


David  Z.

David Z.

REFRIGERATOR WHIRLPOOL WRB322DMBM01 Arrived on site to diagnose refrigerator not working. Checked unit and found everything has been cooling. Icemaker has ice in freezer and looks like it’s working as designed. No problems found at this time. Advised to call back if unit has been moved. Call complete.

Near Jackson Ave, Austin, TX 78731
Scott  M.

Scott M.

WASHER WHIRLPOOL WTW4955HW1 Arrived on site for washer not spinning out load . Ran diagnostics got off balanced load . Unit checked normal in all phases of test . Ran calibration all checked normal. Instructed customer on proper soap and loading of laundry items . ( CNOTEs ) . No water leaks detected at time of service. Job complete

Near Weatherford Dr, Austin, TX 78753
Leonardo C.

Leonardo C.

COMPACTOR JENN-AIR TC707S1 Arrived on site to test unit for door stuck. Test unit and found gear broken. Test unit and unit test good job complete

Near Far Gallant Drive, Austin, TX 78746
Luis M.

Luis M.

REFRIGERATOR KITCHENAID KRFF507HPS01 "Arrived on site for ice build up in freezer. Found left corner section of gasket not sealing to cabinet,remolded gasket checked door seal good."

Near La Naranja Cove, Austin, TX 78749
Leonardo C.

Leonardo C.

DISHWASHER MAYTAG MDB7749SBB2 Arrived on site to test unit for unit leaking. Test unit and found broken gasket. Test unit no leaks present at this time. Job complete

Near Pinehurst Dr, Austin, TX 78747
Kevin B.

Kevin B.

WASHER WHIRLPOOL NTW4516FW "Arrived on site and inspected the washer and found no hot water supply and no standpipe for drain, took pictures. Recommended that customer only use washer on tap cold and also recommended that a standpipe be installed wide enough to have an air break. No other issues found with washer it is operating properly, job complete"

Near Forest Hill Dr, Austin, TX 78745
Scott  M.

Scott M.

DRYER WHIRLPOOL WED8000DW4 "Arrived on site for af error code and really long dry times . Found vent pinched . Straightened vent hose , ran air flow test . Air flow passed . Found also tenent had eco dry on . Did instruct and explain eco dry does . No lint build up .

Near Middle Fiskville Rd, Austin, TX 78751
Leonardo C.

Leonardo C.

DISHWASHER WHIRLPOOL MDB9959SKZ0 Arrived on site to test unit for not draining. Test unit and found bad drain pump. Replaced drain pump test unit and unit test good job complete. No leaks present at this time.

Near Dispatch Way, Austin, TX 78748
Wesley P.

Wesley P.

REFRIGERATOR JENN-AIR JBZFL18IGX00

Near Stevenson Ave, Austin, TX 78703
Kevin B.

Kevin B.

REFRIGERATOR WHIRLPOOL WRS555SIHZ01 "Arrived on site and found no ice production. Inspected ice maker and found tray is damaged. Replaced icemaker and removed frost buildup under ice bin. No water leaks from connections at time of service, job complete"

Near Gettysburg Dr, Austin, TX 78745
Kayman B.

Kayman B.

OVEN KITCHENAID KODE500ESS04 Arrived onsite for wall oven that made a popping noise and now won’t operate or bake. Upon inspection I found the unit and UI powered on. I un installed the unit and tested the resistance of all heating elements in the unit. All tested good. I then tested all fuses and all tested good. I checked voltage at the control and found only 60Vac coming to the control. I found the J box and removed the panel to inspect the house wiring. I found the oven had been miswired and 2 or more of the connectors had burnt and melted together. I advised the customer get a licensed electrician out to access the circuit issue. In the event of a call back please send both upper and lower oven controls. Job complete.

Near Spring Hollow Dr, Austin, TX 78750
Wesley P.

Wesley P.

DISHWASHER KITCHENAID KDTE334GBS0

Near W St Johns Ave, Austin, TX 78757
David  Z.

David Z.

DRYER WHIRLPOOL MED8630HW1 Arrived on site to install previously diagnosed parts. Installed new lint screen housing and screen to resolve broken housing. Unit is now working as designed. Call complete.

Near Freedom Dr, Austin, TX 78703
Leonardo C.

Leonardo C.

DISHWASHER KITCHENAID KDTM604KPS0 Arrived on site to replace element. Replaced element test unit and unit test good no leaks present at this time

Near Woodview Ave, Austin, TX 78756
Scott  M.

Scott M.

OVEN WHIRLPOOL WEG515S0FS0 "Arrived on site for oven not lighting or heating for a bit and then stope . Found spark modal had failed . Replaced mod , oven is now consistently lighting . Preheat is good . No gas leaks detected at time of service. Job complete"

Near Avenue G, Austin, TX 78751
Matthew  Z.

Matthew Z.

DISHWASHER WHIRLPOOL WDF550SAHS "Arrived onsite for dishwasher leaking. Upon inspection found dishwasher was only leaking during the first few seconds of the was and rinse cycle, not throughout the entire cycle. Leak was coming from both the left and right corners. Gasket appears to be in good shape. Need to replace lower spray arm and tube feed. Office to reschedule.; ordrng 1 W11226868 (tube-feed) and 1 W11226870 (suport-arm) and 1 W11226872 (arm-spray)"

Near Navasota St, Austin, TX 78702
Wesley P.

Wesley P.

DISHWASHER KITCHENAID KUDE40FXSS4 "Arrived onsite for dishwasher quoting cycle after 20 minutes and ran diagnostics 6-1 6-3 6-6 errors. Ran through no issues in diagnostics. Ran a cycle to replicate. Was able to replicate symptom. Unit runs normally for 10 minutes. After ten minutes it fills, attempts to wash, but only engages pump in prewash priming before draining and repeating. Called techline sr#7729406541 because board has been replaced, and OWI is clean. We are replacing owi sensor to repair. ; ordrng 1 WPW10705575 (OWI )"

Near Painted Valley Dr, Austin, TX 78759
Wesley P.

Wesley P.

REFRIGERATOR IKEA IRT138FDM00 Arrived onsite and found unit operating with sporadic temps and feeezing veggies in fridge. Replaced control and advised customer to not over stuff freezer. All checks good.

Near Holly St, Austin, TX 78702
Leonardo C.

Leonardo C.

OVEN WHIRLPOOL WMH31017HZ4 Arrived on site to test unit for damaged door. Replaced door test unit and unit test good job complete

Near Woodland Ave, Austin, TX 78704
Matthew  Z.

Matthew Z.

OVEN KITCHENAID KGRS505XSS04 Arrived onsite to replace previously diagnosed parts. Replaced RR and center valve. Tested for leaks with liquid leak detector. No leaks present at this time. Tested all valves and burners. All are functioning properly. Customer also tested. Job complete

Near Avenue C, Austin, TX 78752
Wesley P.

Wesley P.

RANGE JENN-AIR JDSP536HL00 Arrived onsite and attempted to contact techline to help diagnose new tech. Unable to get through. Ordering ui and returning with control. ; ordrng 1 W11368943 (UI)

Near Vinewood Ln, Austin, TX 78757
Kevin B.

Kevin B.

WASHER WHIRLPOOL NTW4516FW3 "Arrived on site and inspected washer and found tub and basket are not centered, took one picture. Used leveling feet to ensure there is an equal amount of distance between the basket and the washer inner walls. Apartment resident is not home and cannot go over correct loading procedure. Apartment maintenance did not accompany technician to unit to observe findings. Job complete"

Near Foremost Dr, Austin, TX 78745
Scott  M.

Scott M.

RANGE WHIRLPOOL WFE525S0HV1 "Arrived on site for range throwing error code periodically. Customer has reset breaker and will work for a few times but then will give error code . Checked terminal block,and conections on control . All checking good . Ordering control. Please call to set return . ; ordrng 1 W11256088 (CONTROL)"

Near E Howard Ln, Austin, TX 78753
Wesley P.

Wesley P.

OVEN WHIRLPOOL KOST100ESS00 Arrived onsite and found power but unresponsive ui. and reset the unit to restore function of the ui panel. All checks good. Unit is now operating as designed.

Near Garwood St, Austin, TX 78702
Luis M.

Luis M.

REFRIGERATOR KITCHENAID KRMF706ESS00 "Arrived on site for no lights,door reading open and ice build up. Deli ui unresponsive,removed ui found broken corroded wires unit will need a new deli door and ui. Installed new screw to rail to allow drawer to engage switch,found ice build up behind icemaker housing unit will need adapter kit and gaskets. Ui covered by company warranty. Customer responsible for door,adapter and gaskets. . ; ordrng 1 W10815669 (DELI DOOR) and 1 W11126056 (ADAPTER) and 1 WPW10280988 (GASKET ) and 1 WPW10320706 (GASKET ) and 1 WPW10677118 (DELI UI)"

Near Talbot Ln, Austin, TX 78746
Luis M.

Luis M.

REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site for no lights and door alarm issue. Checked door seals good,doors closing correctly,ran diagnostics all test for switches passed. Replaced defective freezer led module all leds working."

Near Arbor Lake Cove, Austin, TX 78732
Kayman B.

Kayman B.

REFRIGERATOR KITCHENAID KRFC604FSS00 Arrived onsite for refrigerator with no ice production. Upon inspection through diagnostics I found the ice maker failed an needs to be replaced. I replaced the IM and tested. All tests passed through diagnostics.. Unit is working as designed at this time. No leaks detected time of service. Job complete.

Near Whitley Bay Dr, Austin, TX 78717
David  Z.

David Z.

MICROWAVE JENN-AIR JMC3415ES0 Arrived on site to diagnose microwave with no display or function. Performed diagnostic. Found good voltage to unit. Found filter board fuse open. Replaced fuse and retested. Was able to hear water properly. All is working as designed. Call complete.

Near Spicewood Pkwy, Austin, TX 78750
Kayman B.

Kayman B.

MICROWAVE WHIRLPOOL WOC54EC0HS01 Arrived onsite for wall oven with upper cooling fan speed error. Upon inspection I found that while in component activation through diagnostics the upper cooling made a humming noise and I could hear it wasn’t spinning. I also got a microwave cavity temp sensor error while on component activation. The unit will need a oven main control microwave control and blower for repair. Ordering Microwave control (W11110951). ; ordrng 1 W11110951 (cntrl-elec)

Near Alloro Dr, Austin, TX 78717
David S.

David S.

REFRIGERATOR WHIRLPOOL WRX988SIBM01 "Arrived on site to install previous diagnosed parts. I gained access to the hv control and replaced with new. I replaced the UI, ice box fan and installed the ice maker adapter. I tested the unit and it is now operating as designed. Job complete."

Near Misty Brook Dr, Austin, TX 78727
Scott  M.

Scott M.

DRYER WHIRLPOOL WED5620HW1 "Arrived on site ,replaced control,and UI console . Tested unit ,all checked normal . Also ran air flow check all checked normal. No lint build up at time of service. Job complete ."

Near S Meadows Dr, Austin, TX 78758
Kevin B.

Kevin B.

DISHWASHER WHIRLPOOL WDT970SAHZ0 "Arrived on site and inspected dishwasher and found right hand side adjuster is broken. Replaced adjusters with kit and dishwasher is now operating normally. No water leaks from connections at time of service, job complete"

Near Austin, TX 78735
Leonardo C.

Leonardo C.

DISHWASHER KITCHENAID KDTM604KPS0 Arrived on site to test unit for lower rack wheels broken. Ordering new wheels office to reschedule. Customer also complaining about a loud noise couldn’t duplicate noise customer will try to video the noise ; ordrng 2 W11133747 (LOWER RACK WHEELS )s

Near Malone Dr, Austin, TX 78749
David  Z.

David Z.

WASHER WHIRLPOOL WTW5000DW3 "Arrived on site to diagnose washer stuck draining. On arrival plugged in unit and drain pump kept running nonstop. Unit caught in a drain loop. Was able to successfully cancel out the drain cycle and get into diag. Found off balance load code. Reset unit, calibrated and ran 3 diag cycles. Unit is running properly now. Advised customer on how to stop cycles and proper loading. All is working as designed with no leaks found. Call complete."

Near Horseback Hollow, Austin, TX 78732
Scott  M.

Scott M.

DISHWASHER KITCHENAID KDPE234GPS0 2-1Arrived on site for partially draining dishwasher . Found loop too low and gunk building in drain tube . Tried to clear it out . Ordering both drain tubes . No water leaks detected at time of service. Call to set return .; ordrng 1 8269144A (DRAIN TUBE ) and 1 WPW10545278 (DRAIN TUBE W/ CHECK)

Near Knollpark Cir, Austin, TX 78758

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