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for Austin, TX
John - Austin, TX
I appreciated Paul's efforts to keep us in the know and be here on time. He made me feel at ease.
Leo has been Awesome!
Peg - Austin, TX
We have had an ongoing issue with our appliance. Appliance Express and especially Leo have been on time, extremely professional, courteous, and tried again and again to solve the issue. In the end it is a faulty appliance and we feel that they exhausted every angle to make it work. We would highly recommend Appliance Express and if you are lucky enough to have Leo, you will be in good hands.
freat service and awesome price
Jon - Austin, TX
Difficult repair - Never gave up and resolved
Jerry - Austin, TX
Eugene - Austin, TX
Scott immediately recognized the nature of the problem and seems to have solved it quite effectively.
Excellent Service and Convenience
Stephen - Austin, TX
Mary - Austin, TX
Great experience contacting Appliance Express and setting up a service call. Wes showed up right on time and did great work! He is polite and knowledgeable and offered reasonable suggestions for avoiding future issues with my washer and dryer.
Excellent service and technician.
Viola - Austin, TX
Steve was a consummate professional. He called to confirm his appointment the day of service, arrived on time and put on shoe protectors, but the best part was that he is knowledgeable, affable and expedient.
Great service, he fixed what the first guy didn’t
Barbara - Austin, TX
Luis did a great job as he always does!
Michael - Austin, TX
I appreciate Luis and his knowledge, experience, and friendly demeanor!
Dale - Austin, TX
Found my appliance repair shop I go to every time
Sherri - Austin, TX
Lisa - Austin, TX
Joe - Austin, TX
Difficult problem solved
Timothy - Austin, TX
Thanks very much to Brandon. Our refrigerator had three or more issues - he got us back and running.
Tami - Austin, TX
Luis is very good and Has great customer service skills
Excellent and friendly service!
Lauren - Austin, TX
Repair went quickly and efficiently.
Margaret - Austin, TX
Charge was higher than a new microwave would have cost! We should have been forewarned.
Ruth - Austin, TX
Excellent service and very knowledgeable
Bradley - Austin, TX
Leo found the issue quickly and replaced the part and tested the unit all within 25 minutes. He was extremely friendly and answered all of my questions. Thank you sir!!
Sophie - Austin, TX
Luis was very professional and fixed the problem quickly and efficiently, he was a pleasure to work with!
Shyam - Austin, TX
Abe - Austin, TX
the problem with our refrigerator was diagnosed quickly and accurately and the required parts were ready in the truck- installed and back working within the hour... awesome
Paul - Austin, TX
Scott was supper professional and nice. He is the model for what all customer service should be!
Jesse - Austin, TX
Joseph called us before he showed up and showed up when he said he would. He was awesome with talking about how the stove should work and did the troubleshooting and adjusted the stove and it works perfectly now!!!
COOKTOP GE ZGU665WEX1WG Arrived on site for burners always clicking . Found left rear burner will continuously click when on . Found switch one engaged will not stop sparking igniters . No gas leaks detected at time of service . Job complete .
DISHWASHER KITCHENAID KUDS30IXSS7 Arrived on site and found unit control causing no function.
DRYER MAYTAG MGD6630HC0 "Arrived on site for unit not drying on sensor cycles . I ran unit and found no heat in normal, switch to timed dry and got heat. Confirms thermistor is out of range and will need replaced to complete repair. ; ordrng 1 WP8577274 (thermistor)"
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Arrived on site for unit making noise, found diffuser to be noise, replaced a tested good . No leaks on site"
WASHER WHIRLPOOL WFW5620HW0 "Arrived on site for stator and rotor replacement, replaced both rotor and stator and unit is still squealing. And would require tub replacement due to issue with bearings, no leaks on site ; 1 W11287251 (TUB ASSY)"
WASHER WHIRLPOOL WFW75HEFW0 Arrived on job for complaints of F3E1 code. Ran diagnostics and confirmed code. Replaced water level switch and retest. No codes on retest. No leaks detected at time of service.
WASHER WHIRLPOOL WFW75HEFW0 "Arrived on site for unit not draining properly . Ran diagnostics got 8-3 , 5-2, 0-1 error codes . Found a lot of soap build up . Also customer instructed on soap use and and cleaning around outer door glass ( lots of hair build up) and inside of bellow on weep holes in gasket . No water leaks detected at time of service . Job complete ."
REFRIGERATOR KITCHENAID KFIV29PCMS03 "Arrived on site for previous company’s repair . Ran temps both compartments were higher then normal . After running diagnostics and checking frost pattens . Unit will need sealed system . Order both evaps compressor ,uv drier , service port , 3 hrs . No water leaks detected at time of service. 1 8201675 (compressor) and 1 SERVICEVALVE and 1 UVDRIER and 1 W10917531 (FRESH EVAP. ) and 1 WPW10608485 (evaporator FZ)"
WASHER WHIRLPOOL WET4024HW0 "Arrived on site for “EL error code” complaint. Inspected unit and determined that washer door latch was faulty. Removed and replaced door latch. Tested unit. Unit is performing as designed. No leaks detected, at time of service."
RANGE KITCHENAID KFGD500ESS00 "Arrived on site for unit not heating, found igniter not working, replaced and tested goo,d no gas leaks on site
REFRIGERATOR WHIRLPOOL WRT518SZFM00 Arrived onnsite and found freezer door able to move up and down on hinges which is normal. Advised customer on normal operation and answered all other questions. All. He is good.
REFRIGERATOR WHIRLPOOL WRF560SMYM05 "Arrived on site for “still leaking from freezer” complaint. Inspected unit and found crack in icemaker. Ordering new icemaker. No other leaks detected, at time of service.; ordrng 1 4317943 (icemaker only)"
WASHER MAYTAG MVWB835DW4 Arrived onsite to replace the previous diagnosed parts. I replaced the gearcase and ran service step 52 to calibrate the unit. I ran service step 51 and tested the unit. All test passed but upon putting the unit back in diagnostics I got an F5E4 error. I found the white wire pin on the molex connector for the lid lock had come out of its locked position and was not making contact with the pin on the control. I put the pin back in the connector and retested. The unit is working as designed. Call complete.
OVEN FRIGIDAIRE FGEW3065PFG Arrived on site to test unit for door no opening. Got door opened and found wires to control board melted and also found control board and panel melted. Will need to order new control board 5304507680 will also need new control panel 139038815 and new latch 139021303 and new wire harness 5304517374.; ordrng 1 139021303 (LATCH ) and 1 139038815 (PANEL CONTROL ) and 1 5304507680 (CONTROL BOARD ) and 1 5304517374 (MAIN HARNESS)
RANGE KITCHENAID KGSS907SSS03 "Arrived on site to replace appliance manage and control at the same time. Replaced parts test cooling fan and cooling test good. Checked all wires and wires all good, turned unit on to 450 and unit test good job complete."
REFRIGERATOR KITCHENAID KSSC48QVS02 Arrived on job to replace control box. After replacement fans are working and after time delay compressor start. No leaks detected at time of service
RANGE WHIRLPOOL WFG540H0ES1 Arrivedon site for f 3 e0 error and no oven function. Advised customer sensor would be needed. Ordering control also. ; ordrng 1 W10833885 (sensor) and 1 WPW10348712 (cntrl-elec)
DISPOSAL WHIRLPOOL GC1000PE4 "Arrived on site for “noisy disposal operation” complaint. Inspected unit and found blade had come off of rotating plate. Removed and replaced disposal. Unit is performing as designed. No leaks detected, at time of service."
REFRIGERATOR ELECTROLUX E32AR85PQSB Arrived onnsite for symptoms of 30 degree temps when set at 38. Manufacturer recommended replacement of control and thermistor which has occurred . Also verified unit is on dedicated 20 amp circuit.
WASHER WHIRLPOOL WFW86HEBW0 "arrived on site to inspect washer leaking water. Upon further inspection, I placed the unit in diagnostics and it showed no error codes. I continued with testing and for und that the unit has been leaking on the front panel at the bottom of the door. The unit operated as designed with no leaks. I inspected the drain area of the bellow and found a large amount of animal hair in the drain area clogging the drain ports. I advised the customer of my findings and cleaned the drain area and the water that was in this area began to drain once I cleaned the ports. No water leaks observed during service, job completed."
DRYER LG DLE1501W
REFRIGERATOR KITCHENAID KSSO42FMX03 "Arrived on site for cooling issue. Found evaporator fan motor not running. Removed fan motor installed new fan motor unit,fan powered on reassembled unit checked air flow in fresh food good.
DISHWASHER KITCHENAID KDPE234GPS0 Arrived on site to test unit for unit not washing. Test unit and found bad wash motor. Replaced sump and motor test unit for leaks no leaks present at this time and not washing correctly.
ICE MACHINE WHIRLPOOL KUIX505ESS1 Arrived on job for complaints of thin ice. Ran diagnostics and all working properly but found the condenser blocked with hair.
OVEN MAYTAG MER8600DS0 Arrived on site to test unit for oven not getting to temp. Test unit and found broken bake element. Replaced bake element. Test unit after replacing bake element and unit test good job complete.
REFRIGERATOR KITCHENAID KRFF507ESS00 Remove unit from cabinet to start sealed system repair. And your diagnostic step for her to move three-way refrigerant valve. The valve did not move. Tried it once again and then it didn’t move. Valve only move one time out of four attempts. Will order refrigerant valve and bring other parts back as well in case they are needed. All water connections were dry.; ordrng 1 WPW10443217 (valve)
OVEN JENN-AIR JJW2830WB00 Arrived on site to replaced upper cooling fan. Replaced fan test unit and unit test good job complete
DISHWASHER WHIRLPOOL WDT720PADM1 "Arrived on site for unit leaking, found unit leaking from diverted motor, replaced pump and motor and tested good, no leaks on site"
REFRIGERATOR KITCHENAID KBFN502ESS02 "arrived on site to inspect refrigerator door not closing. Upon further inspection, I checked the hinges on both doors and they appeared to be fine. Looking at the right RC door, it does not stayed closed as appears to be warped. I attempted to level the unit by raising the leveling legs and starting from the beginning. Once I had the unit leveled, the right RC door continued to not close properly. I attempted to adjust the top hinge but nothing changed. I advised the customer of my findings and am ordering the door, and hinge parts . No water leaks observed during service..; ordrng 1 W10752868 (bracket) and 1 W10782299 (dor-fip ) and 1 W11218690 (HINGE-DOOR) and 1 WP2307857 (extension) and 1 WP2316804 (spacer) and 1 WPW10485980 (hinge-door)"
OVEN JENN-AIR JJW2830DP00 "Arrived on site and found F2E1 error code, took 1 picture. Replaced control panel and oven is now operating properly.
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site to test unit for fan making loud noise. Pulled unit out and found wires hitting fan. Secured wires to stay away from fan blades test unit and unit test good no more loud noise. Job complete.
WASHER AMANA NTW4516FW2 Arrived on site and warped spin basket and possible failed gearcase shaft. Ordering gearcase and spin basket to repair. All else checks good.Making loud grinding noise basket askew in tub. ; ordrng 1 W10554251 (spin basket)
REFRIGERATOR FRIGIDAIRE LFHB2741PF5A "Arrived onsite for the refrigerator with a no ice condition. I found the ice box fan not running in service test 57C with 12VDC to it from the control. The ice maker went thru a harvest and returned to home position and the fill valve passed. The ice box thermistor registered the correct temp. The fan needs to be replaced. Ordering the FAN & GASKET KIT. ordrng 1 5304493604 (FAN & GASKET KIT)"
BUILT IN COFFEE JENN-AIR JBC7624BS00 Arrived onsite for the coffee maker that’s not grinding or beans are jamming. Ms stated the unit is not recognizing that it is full of beans. I entered the load test and found all the components for the load test working as designed. I ran a coffee cycle and found the beans not feeding from the hopper into the grinder. I could stir the beans and make them feed but they would not feed on there on. I called techline and I spoke with Kurt. Kurt advised pulling the hopper off the grinder as illustrated in the service manual on page 4-24 figure 2 but this hopper doesn’t have screws holding it like the illustration shows. This hopper is molded and I suspect an issue with a gap in the mold preventing the beans from feeding properly (see pic in SDQP). Ordering c-notes & W10661763 HOPPER.; and 1 W10661763 (HOPPER)
REFRIGERATOR IKEA ISF25D2XBM01 "Arrived on site and replaced drain tube extension ,steamed out drain inside . No water leaks detected at time of service .job complete ."