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for Austin, TX
Jerry is excellent
Pooja - Austin, TX
great service, on time
Ken - Austin, TX
Estanica - Austin, TX
Naomi - Austin, TX
Gail - Austin, TX
Problem resolved once again by Paul.
Jeremy - Austin, TX
Can fix anything, quickly and affordably!
Kathy - Austin, TX
Sarah - Austin, TX
Luis was prompt and clearly communicated the process with me. He was able to quickly fix our problem. Would definitely have him out again to help w/ any appliance maintenance we need.
Friendly, knowledgable, helpful
Barb - Austin, TX
Excellent service. He taught me a lot about my dishwasher and how to care for it. He was friendly and knowledgeable. Technician was fantastic. Scheduling was sub-optimal; I had to wait quite a few days to get on the schedule.
Great & Quick Service!
Javier - Austin, TX
Austin - Austin, TX
Amy - Austin, TX
Got our ice maker working in no time! Thank you!
Excellent Service.....Steep Price!
James - Austin, TX
above and beyond service
Richard - Austin, TX
Paul took care of our problem, told us how to avoid it in the future, and changed the location of the model number information so that it would be accessible. Couldn't ask for more!
Excellent Service From Start to Finish
Lori - Austin, TX
From the person who sets the appointments to the service technician every one is polite and friendly. The service technician was skilled and quick. We will definitely use them again!
Ty - Austin, TX
Leo went above expectations. Really appreciate it
Robert - Austin, TX
Great service. Whirlpool should give accurate info in regards to pricing.
Fast and Effective
Connor - Austin, TX
Stephanie - Austin, TX
Great tech & great service. He was fast, knowledgeable & fixed my dishwasher.
Patricia - Austin, TX
Great service! Joseph is very knowledgeable and experienced about the workings of Whirlpool appliances. He got the job done and I'm so grateful.
Nothing they were able to do
Corey - Austin, TX
The technician walked in the door and told me in the first minute that he wasn’t going to be able to do anything. He hadn’t even opened the fridge at that point. Our issue is with the noise and he said a lot of Whirlpool fridges get these complaints.
Meredith - Austin, TX
James - Austin, TX
Service technician was awesome!
Gary - Austin, TX
Knowledge of his trade and professionalism are two of Clif's key attributes, and perhaps even more refreshing is that he listens.
great service, on time
Ken - Austin, TX
DISHWASHER KITCHENAID KDTE234GPS0 Arrived on site to test unit for unit not spraying water. Test unit and found bad sump and motor. Replaced sump and motor test unit and unit test god no leaks present at this time.
DRYER WHIRLPOOL WED4815EW1 Arrived on site and found screen melted. Advised on airflow. Replaced screen
RANGE GE JS660SL1SS Arrived on site to to replace board. Replaced board test unit and unit test good display working correctly job complete.
COOKTOP KITCHENAID KCGS556ESS02 "arrived on site to inspect cooktop burners. Upon further inspection, the customer advised that the middle burner was making a ticking noise when lit. I tested the unit and I could hear a popping noise while the burner was on and some of the areas on the burner head there was no flame. I removed the burner head and found the orifice holder had debris from food spillage. I removed the orifices and found them dirty. I cleaned the orifices and the orifice holder was cleaned. Tested the unit and it operated as designed. I tested the remaining burners and all operated as designed. No gas leaks detected during service, job completed."
REFRIGERATOR WHIRLPOOL WRT541SZDW00 "Arrived on site for water leaking at time of visit no water leaking. Per customer water appears to be leaking from control housing. Removed housing found large gaps between liner and vents,no traces of water leaking from vents. Added adhesive to gaps."
REFRIGERATOR WHIRLPOOL KRFF305ESS00 Arrived on site for no water. Tested dispenser no water found restriction in water line in compressor compartment. Reinstalled water line removed restriction in line tested water dispenser unit working as designed.
DISHWASHER KITCHENAID KDTE204DSS0 Arrived on site to test unit for leaking. Test unit and found unit leaking from sump replaced sump. Test unit after replacing sump and motor and no leaks found job complete
OVEN WHIRLPOOL WOD51ES4ES01 Arrived on site and found unit Tods to have shorted during heat clean. Repaired by replacing tods. All else checks good. Unit is now operating as designed.
DISHWASHER KITCHENAID KUDT03FTSS2 Arrived on site to test unit for unit leaking. Test unit and found unit leaking from left side of unit. Test unit and found damaged gasket. Test unit after replacing gasket and found unit leaking from front due to over sudsing. Cleared up the suds and leveled unit and unit not leaking. Job complete no leaks at this time.
COOKTOP MAYTAG JED8430ADB Arrived on site to replaced knob . Part broke as installing knob will need to reorder knob . Please call to set return visit . ; ordrng 1 WP7739P122-60 (knob- fan)
COOKTOP WHIRLPOOL WFG525SOHSO "Arrived on site for customer complaint of rear left burner not working, found orifice was missing, I left the lp kit there. Adjusted burner valves on the other burners, tested good."
WASHER MAYTAG MAV7504EWW Arrived on site for washer not spinning out clothes. Found the lid switch in good condition built is turning motor is working and drain pump is spinning. Found transmission locked up will need to order transmission will need to also and spoke to service manager CS.; saved tckt
DRYER MAYTAG MGDX655DW2 "Arrived on site for “unit will not shut off” complaint. Inspected unit and found timer faulty. Removed and replaced timer. Tested unit. Unit is performing as designed. No leaks detected, at time of service. Instructed customer to clean venting every six months to prevent possible fire hazards and for better performance and economy."
REFRIGERATOR WHIRLPOOL WRT348FMEB00 "Arrived on site for no cool. Compressor running,removed evaporator cover found no frost pattern on evaporator, can hear small amount of refrigerant passing through diagnosed leak in system unit will need evaporator assembly. Ordering evaporator unit will need 2 hrs for repairs.; ordrng 1 2HRS and 1 W10836706 (EVAPORATOR )"
RANGE FRIGIDAIRE FGF326ASJ Arrived onsite for the range with the oven and broiler not coming on. I found the ignitor only drawing 2.7 amps and not opening the safety. I replaced the ignitor and tested the oven. The unit is working as designed. Call complete.
ICE MACHINE GE UNC15NJBII Arrived on site to perform cleaning on ice machine. Cleaned unit as per manufacturers instructions. All checks good at this time. No leaks were found at time of service.
MICROWAVE WHIRLPOOL WMH32519HZ3 Arrived on site to test unit for damaged panel. Replaced panel no damaged found on new panel unit working correctly job complete.
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Arrived on site for damaged door. Found small dent on fresh food and freezer door. Talked to customer about process of replacing doors,customer was fine with keeping existing doors. Checked door seals good unit working as designed. CNOTE; ordrng 1 CNOTE (KEEPING EXISTING DOORS INCASE NEEDED PER CHASE)"
WASHER MAYTAG NA NOT AVAILABLE Arrived on site and found dog gasket had come loose and was allowing trickle leak. Repaired by restoring bellow gasket. All checks good.
DISHWASHER MAYTAG DWU4915BAX Arrived on site to test unit for not drying. Test unit and found unit draining correctly unit did not leak during test. Unit working as designed at this time.
RANGE KITCHENAID KSGG700ESS1 Arrived onsite for the range that when the timer ends the temp has to be manually reset. I went over control use with ms. I explained the the timer would not turn the oven temp off but if the cook time timer was set that it would. We tested the unit multiple times and the unit worked as designed. Ms stated the cook top burners get to hot. I adjusted the low flame settings on the open top burners. The unit is working as designed. Call complete.
ICE MACHINE KITCHENAID KUIC15PHZS0 Arrived on site to diagnose an ice machine that is over producing. Tested unit and found been thermistor out of range. Replaced been thermistor and tested unit. Found all is functioning normally at this time and no leaks were found at time of service.
DRYER WHIRLPOOL WED75HEFW1 Arrived on site replaced drum . Unit is not making any noise . No lint build up at time of service . Job complete .
ICE MACHINE KITCHENAID KUID508ESS2 "Arrived on site for no ice. Found reservoir cap loose allowing water to leak installed cap correctly. Ran diagnostics all test passed,ran unit through a normal cycle ice formed on plate and dropped to cutter grid,allowed unit to make two more batches unit working correctly."
RANGE WHIRLPOOL WFC130M0AB0 "Arrived on site burner staying on when off . Found left front receptacle and switch completely burned . Replaced both parts . Tested all burners , all checked good . Job complete."
MICROWAVE KITCHENAID KOCE500ESS06 "arrived on site to inspect microwave not heating. Upon further inspection, the customer advised that the unit fan was making a noise and the unit stopped heating on one occasion. Using a cup of water, I tested the unit on one minute quick heat. Once the unit came on, I could hear the noise the unit was making which was not normal. The unit is heating properly. I pulled the unit from its place and once I had the covers removed, I turned the unit on and found that the magnetron duct was loose and warped. I adjusted the duct and remounted it and tested and the unit is operating as designed with no more unusual noises. I advised the customer of my findings. I tested ohms to the thermostats, magnetron and fuse and all were good. Job completed."
REFRIGERATOR KITCHENAID KSSC42QTS02 Arrived on site to diagnose a refrigerator that is not producing ice. Found icemaker of pics shorted out causing unit to think ice bin was full. Replaced optics and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived onsite for the dishwasher that’s not draining. I arrived before ms had a chance to return my pre-call. Ms stated her husband already fixed the problem and that the drain line was stopped up. Ms didn’t need service. Call complete.
REFRIGERATOR WHIRLPOOL WRF757SDEM00 "Arrived on site for water leaking found frozen drain. Diagnosed obstruction in drain in compressor compartment. Removed drain cleared obstruction in drain tube,cleared drain in fresh food. Checked water flow through drain in fresh food water draining correctly.
WASHER MAYTAG MVWB965HC0 Arrived onsite for the washer that looks like suspension rods are missing. I found the LR suspension rod cup broken. I replaced the suspension. I also found the RR foot broken. Will need to replace the foot to complete service. Ordering W11204543 FEET-LVLNG. RS for Mon 1/21.; ordrng 1 W11204543 (FEET-LVLNG)
DRYER WHIRLPOOL WED75HEFW1 "Arrived on site , replaced rollers, pulley wheel , and belt with repair kit . Unit is not making loud noise anymore . No lint build up at time of service . Job complete ."
DRYER WHIRLPOOL WGD92HEFC1 "Arrived on site for customer complaint of dryer making loud noise, found noise coming from bulkhead vibration, added pads, unit tested good."
OVEN WHIRLPOOL W0S51ECOAS01 Arrived on site to diagnose an oven that will not turn on. Found thermal fuse open on control panel preventing power from reaching control board. Replaced thermal fuse and tested unit. Found all is functioning properly at this time
REFRIGERATOR KITCHENAID KSC24C8EYY04 Arrived onsite for the refrigerator that continues to drip water after the dispenser is use. I tested the dispenser multiple times and the unit worked as designed. The spigot never dripped and water. Mr stated that it’s only happening during the day when they use it and it never drips during the night. I opened and closed the door multiple time to see if this would cause a drip and the unit never dripped any water. The unit is working as designed. Call complete. Original request covered by Appliance Express 1 year warranty.
REFRIGERATOR WHIRLPOOL WRF535SWHZ00 Arrived on site and installed control. All checks good. Unit is now operating as designed.