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for Austin, TX
Cindy - Austin, TX
My new dryer did not work properly within a few days of delivery. The service technician stated that it was more than likely electrical due to the age of the home. The dryer still would not work after the service team left. Upon pulling my dryer out to unplug it as recommended by the team, I found that they had put a hole through the wall and pushed the vent out the exterior of the home. I am still awaiting a response on fixing the damage to the building.
Anna - Austin, TX
Joesph was great and I learned so much about my dishwasher. I am a first time home owner and had no idea how that thing worked. He was super patient and was great with my dogs. I will definitely use him next time.
Good Fridge Service
Anh - Austin, TX
Appliance Express was very helpful in getting some non-functioning components in my fridge replaced. They were very good about being prompt and getting the work done in a timely manner. The only negative is a screen panel they replaced is different than the original. Visually it is now juxtaposing the other panels on the fridge.
Jean - Austin, TX
Great service. Very respectful and professional.
Wonderful, quick service!
Katherine - Austin, TX
Andy was polite & thorough.
Great Techs, just takes along time to get in parts
Dianne - Austin, TX
Bill - Austin, TX
Technician was very polite and professional. He immediately identified the problem, explained everything to me and repaired the dishwasher in a timely manner.
Great Overall Service!
Janelle - Austin, TX
Tyler was super helpful - fixed the washing machine quickly and shared tips on how to keep it functioning well.
Very satisfied with technician
Olivia - Austin, TX
Dane - Austin, TX
Lou/ Appliance Express were the second repairman/ company I used to fix my washer. The first repairman/ company quit trying to fix it because there was no error code shown by the washing machine. Lou came out and fixed it on the first visit. The other repairman came out three times and resolved nothing.
Fast friendly service
Kristen - Austin, TX
The Appliance Express team was friendly. We live a bit outside of town, so the scheduling windows of our service were a bit large (don't blame AE for that).
Christian - Austin, TX
Benjamin - Austin, TX
Andy was great and diagnosed and fixed the issue.
Great service. Very pleasurable
Art - Austin, TX
Would welcome him bsck
Efficient & Knowledgeable
Laura - Austin, TX
Scott understood the problem, arrived with the appropriate parts, and quickly and easily fixed our dishwasher.
Kevin - Austin, TX
On Time, easy to communicate with and prepared . Textbook excellence .
Microwave range light switch broken
Rick - Austin, TX
Leo came and quickly replaced the switch circuit board, which was covered by 1-year warranty. I'm still concerned by how tightly the bulb fits against the glass cover.
Efficient and Friendly Service!
David - Austin, TX
Wes was very professional and courteous. He discovered the problem with my ice maker quickly and made the repair efficiently.
Rhonda - Austin, TX
Kathryn - Austin, TX
The Appliance Express service rep we dealt with was prompt, communicative, friendly yet very professional.
knowledgeable friendly staff
Leah - Austin, TX
Nina - Austin, TX
Leo has been to my house for quite a few repairs to my appliances. He is very professional; gets the job done quickly and expertly; and is just an awfully nice person! He is my "go to" person of choice when I call Appliance Express for repairs
Great care and not rushed
Jesse - Austin, TX
Wonderful experience, we had a great review of the issue and it was resolved quickly without a feeling of being rushed.
Delightful & Trustworthy
Mira - Austin, TX
Luis, Leo, and staff are friendly, warm, and knowledgeable!
Very Knowledgeable. Good Service
Gamaliel - Austin, TX
REFRIGERATOR JENN-AIR JRTDE227W
WASHER MAYTAG MHW5630HW0 "Arrived on site for washer not draining but only in normal cycle. All other cycles drain properly. Tested and inspected unit and could not find issue while on site. Checked for error codes and forgot F0-E2 oversuds code. Customer tech line and spoke with Leon (SR# 7725857075) Made aware of stated issue and what was found. Was instructed that unit seems to be operating as designed and to speak with customer on use and care, soap use and loading. And to also check hose and switch. Did as instructed. When checking hose and switch did find signs of failure with switch. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service."
REFRIGERATOR KITCHENAID KRFC300ESS03 "Arrived on site for “uneven doors” complaint. Inspected unit and found that doors were not only uneven, they were mismatched. Cabinet was crooked and shims were used to straighten it. Ordering both doors, to ensure both doors are correct. Mullion ordered, as well. Office will set return schedule, due to factory having to manufacture new doors. No leaks detected, at time of service.; ordrng 1 13107887SQ (dor-fip ss (RIGHT)) and 1 13107888SQ (dor-fip ss (LEFT)) and 1 WP12722803AP (rail-mulln)"
OVEN WHIRLPOOL WOD51EC0AS01 Arrived on site to test unit for unit not turning off. Test unit and found bad panel. Will need to order new panel W10864422. ; ordrng 1 W10864422 (PANEL )
DRYER GE NO MODEL NUMBER
REFRIGERATOR KITCHENAID KRFC704FPS00 "Arrived on site for “no ice production” complaint. Inspected unit and found filler tube, in door, to have broken ice maker supply line heater wires. Ordering new water tube assembly. Return for repairs ordrng 1 W11230096 (tube-water)"
WASHER WHIRLPOOL WFW560CHW0 Arrived on site and found unit being overloaded causing off balance symptoms. All else checks good. Advised accordingly.
REFRIGERATOR WHIRLPOOL WRT111SFDW04 "Arrived on site for no cool fridge . Unit is out side of office under a shed . Plugged unit in , unit would just click and die . Replaced start relay and unit came on and stayed on . No water leaks detected at time of service . Job complete ."
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site to test unit for unit not washing. Test unit and found bad wash motor. Replaced sump and motor test unit and unit test good job complete.
REFRIGERATOR WHIRLPOOL GS6SHEXNS00 "Arrived on site for refrigerator no lights. Tested and inspected unit and found bulb, socket and switch is good. Found failed control No water leaks present at time of service."
WASHER WHIRLPOOL GHW9250ML2 While on site for refrigerator was asked to look at washer with dispenser and handle issues. Tested and inspected unit and found no issues with dispenser. Found door handle broken and missing. No water leaks present at time of service.
REFRIGERATOR WHIRLPOOL WRSA71CIHZ00 "Arrived onsite for the refrigerator making a rattling or buzzing noise. I ran the unit thru multiple test checking the sealed system components and the diffuser. I found the sealed system working as designed and all sounded normal. Ms stated that when the unit makes the noise she is hearing, the noise last for 6-7 seconds and it makes the noise when she opens the RC door. I ran test 3 and it was the diffuser the customer was hearing. I replaced the diffuser and tested it again. The unit was quiet and working as designed. Call complete."
DISHWASHER WHIRLPOOL WDF330PAHS2
OVEN WHIRLPOOL WFG320M0BS0 "Arrived on site for “high CO levels” complaint. Per my previous diagnosis, removed and replaced burner bar and screws. Tested unit. Burner flame is burning more efficiently than before repair. No leaks detected, at time of service."
DISHWASHER WHIRLPOOL WDT720PADM2 Arrived on site to test unit for unit not draining. Test unit and found glass stuck in drain motor. Removed glass test unit and unit test good job complete no leaks present at this time.
REFRIGERATOR JENN-AIR JSC23C9EEM00 "Arrived on site for unit not making ice. Ran diagnostics and found ice maker thinking bucket was full, due to fault arm. Replaced ice maker, harvested and filled, and tested good. Pointed out to customer that they have no light in the freezer or fridge, will need lights to complete ; ordrng 1 CNOTE (PART AUTHO?) and 2 W11226500 (light)s"
MICROWAVE WHIRLPOOL WMH78019HZ0 "Arrived on site for unit with door issue and no heat, unit is a convection unit, and is installed a unique way with a tall cabinet, would need 2 tech to remove and re install unit. ; ordrng 1 CNOTE (2MAN) and 1 CNOTE (OFFICE RS )"
RANGE KITCHENAID KSEG950ESS2 Arrived onnsite and found faulty blower motor. Replaced blower motor and now everything is operating as designed. Advised customer on findings.
MICROWAVE WHIRLPOOL WMH75021HZ1 "arrived on site to inspect microwave venthood fan issues. Upon further inspection, I turned the fan on and it was fairly loud. I checked the venthood filters and found a large amount of cooking oil/grease on them. I pulled the unit from the wall to inspect the fan motor and found a large amount of cooking oils on the fan wheels, motor and housing. I r,wow s and replaced the fan motor assembly and retested and it was much quieter. I advised the customer of my findings and recommended they clean the filters or purchase charcoal type filters. I re-taped the vent cover. Job completed"
DRYER WHIRLPOOL WED4850HW0 "Arrived on site for unit with no heat in auto dry, found heater not running in auto only in time. Replaced timer and tested good"
VENTHOOD KITCHENAID KVWB606DSS1 Arrived on site to test unit for fan not working. Will need new blower will need 2 man job. ; ordrng 1 2MANJOB (2 MAN JOB )
DISHWASHER WHIRLPOOL WDF331PAHS0 Arrived on site and found unit arms obstructed. Removed obstruction and found unit operating as designed. Advised maintenance on findings.
WASHER WHIRLPOOL WFW3090JW Arrived onsite for the washer that was displaying dEN and then wouldn’t power on. I found out that maintenance had moved the washer to their shop and it powered back up. I found the UI showing the dEN message in the display. I found the UI not responding correctly on all of the selections. I changed the UI and tested the unit. The selector on the UI would not respond now. I changed the CCU and tested the unit. The unit is working as designed. Call complete.
DRYER WHIRLPOOL WED8500DC4 "Arrived on site for unit not turning on, found panel not responsive. Replaced panel and tested good"
REFRIGERATOR KITCHENAID KRFC300ESS01 Arrived on site for refrigerator doors needing adjustments. Tested and inspected unit and found issues with doors and with FC door gasket. Made adjustments and tested unit. All operations are normal. No water leaks present at time of service.
COOKTOP WHIRLPOOL WCG97US6HS00 "Arrived on site to test unit for flames to high. Found bad regulator, replaced regulator test unit and unit test good no leaks present at this time."
DRYER MAYTAG MEDC465HW0 Arrived on site and replaced strike and catch. No change in operation. Advised customer on findings and normal operating.
DISHWASHER KITCHENAID KDTE234GBS0 Arrived on site and mounted washer and installed caps. Unit is now operating as designed.
REFRIGERATOR WHIRLPOOL WRS325FDAM04 "arrived on site to inspect refrigerator not level. Upon further inspection, I found the unit has a shim at the back right wheel area. The customer did not want it there. I pulled the unit from its space and checked the floor to see if it’s level using my level. I showed the customer how the floor was not level and due to this, the unit would not sit level or square, which is why the shim is being used. I put the unit back in its space and re-leveled/squared the unit. Customer pointed out yellow streaks on the RC cabinet. I contacted Techline and spoke to Dave and advised of my findings. Dave said to take a blank sheet of paper and put it on the cabinet wall of the RC section ad see if the yellow streaks were still there and they were. Dave advised that it’s due to the LED lights and nothing can fix the issue. Provided File #7725856452. I advised the customer of my findings and techlines response. No water leaks observed during service, job completed
REFRIGERATOR KITCHENAID KBFN402ESS02 "Arrived on site for unit right door hitting oven handle, found unit was pushed in passed cabinets causing door to touch and cause dent, also found interior lights in rf section . Will need new modules to complete. Customer asked for door skin replacement Door ordrng 1 CNOTE (OFFICE RS ) and 1 W10799265 (door-skin) and 5 W10908166 (module)s"
MICROWAVE WHIRLPOOL WMH32519HZ4 Arrived on site to test unit for damaged wrapped. Replaced wrapper test unit and unit test good job complete.
DISHWASHER WHIRLPOOL WDT710PAHZ1 "arrived on site to inspect dishwasher not draining. Upon further inspection, the customer advised that the unit is not draining or drying. I checked the disposal and the knockout plug was removed. I placed the unit in diagnostics showing no error codes. Continued with testing and during testing, I had my multimeter placed around the black wire at the junction box to test amp draw of the components. When the element came on during wash test, it showed the normal 7-9amps. The drain pump came on and I found water draining into the disposal. When the element came on at the end of testing, again, it showed 7-9 amps and no error codes at the end of testing. I demonstrated the element was getting hot by putting water on the element and listening to it sizzle. I made recommendations for use and care and recommendations for detergent/rinse aid use. No water leaks observed during service, job completed."
ICE MACHINE KITCHENAID KUIC18NNTS1 "Arrived on site for “no ice production” complaint. Inspected unit and found recirculation line had disconnected from pump. Reconnected line to pump. Tested unit. Unit is now properly producing ice. Recommended customer clean unit with Whirlpool approved cleaner. No leaks detected, at time of service.
ICE MACHINE KITCHENAID KUIC15PRXS2 Arrived on site for to install previously diagnosed parts. Upon inspection found both pans and cap are needed to complete repairs properly. Ordering parts. Office to schedule. Authorization is needed. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 SEENOTE (AUTHORIZATION NEEDED ) and 1 WP2185625 (PAN) and 1 WP2185696 (CAP) and 1 WP2324334 (PAN)
DRYER WHIRLPOOL WED4850HW0 Arrived on site and placed belt in proper locations and now unit is operating as designed. All checks good.