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for Austin, TX
Linda - Austin, TX
Nancy - Austin, TX
Andy quickly figured out the problem and fixed it. Covered under warranty.
Sarah - Austin, TX
Joseph provided excellent service while being helpful, professional, funny, and very patient with my energetic puppy. Thanks for the great work!
Alaa - Austin, TX
Great service and easy
Sophie - Austin, TX
I have been very impressed with Appliance Express twice now and would recommend to others. Personal touch in the office and genuinely care. Fast, Quality, Friendly
Kathy - Austin, TX
We have used Appliance Express before with good results so when our ice maker stopped working I called them. I was able to get an appt convenient time, with a short arrival window, and the technician had what he needed on his truck to fix the problem. Luis, the Technician, was courteous and did a great job.
Anthony - Austin, TX
Justin - Austin, TX
What a great experience! Appliance Express stayed in constant communication, was very flexible when I needed to change the dates, and properly diagnosed the issue when they dispatched the tech. The issue was resolved in about 10 minutes after the tech arrived, and the tech was great to work with. Couldn't be happier, and highly recommend.
Kathryn - Austin, TX
Joseph called 30 minutes prior to our appointment and was very polite and courteous when he arrived. He was very knowledgeable and I felt confident he could diagnose and repair my refrigerator. The appointment did not take long and Joseph made sure we were satisfied with the work. Thank you!
Robin - Austin, TX
Technician was very nice and efficient!
work on my steam oven
Deanna - Austin, TX
professional, courteous and great work
Mike - Austin, TX
Very professional service
Amber - Austin, TX
Judy - Austin, TX
Richard - Austin, TX
Daniel - Austin, TX
Lou was great and was so friendly to my very scared dog.
Kevin - Austin, TX
Great Service by Lou. Knowledgeable and professional.
An inspiring tradesman
Jessica & Vic - Austin, TX
Wesley P. should be the face of the next generation of tradesmen! Honestly, he should probably teach the older folks how to do their job in this new world of modern consumers/homeowners. Wes was polite, knowledgable, patient, and concise. Most of all, he was enthusiastic about his job and the service he provides. My wife does not do business with any company that only knows how to use a telephone. But we were able to book our appointment through emails, so that's something good I can say about Appliance Express the company. The charge for labor and parts seemed to be standard/market rate, I guess? I don't really have much on the company, generally. So, truly, this endorsement and review is entirely due to the individual we were assigned -- Wesley P..
Booking and service went great
Daniel - Austin, TX
Salvador - Austin, TX
Cameron - Austin, TX
Solved my problem immediately and checked for any other problems.
Hilary - Austin, TX
Lou was professional, knowledgeable and kind! Can’t ask for more!
Joseph - Austin, TX
Great Service - Quick and Effective
Eufracina - Austin, TX
Ron our tech, came in and got our washer working ALMOST IMMEDIATELY. He even had the part needed on hand. Truly a pro!
Jaquise - Austin, TX
RANGE WHIRLPOOL WEG745H0FS0 Arrived on site to test unit for panel damaged. Found damaged panel replaced right panel test unit and unit test good job complete.
DRYER WHIRLPOOL WGD4850HW0 Arrived on site for no heat dryer . Found igniter had burned out . Replaced igniter . Tested unit all checked normal .unit is now heating . No lint buildup at time of service . Job complete .
MICROWAVE WHIRLPOOL WMH32519HZ4 Arrived on site to test unit for door not closing correctly. Test unit and found cavity by switch holder dented making unit not line up correctly.
REFRIGERATOR KITCHENAID KRFC300ESS01 Arrived on site and installed new door due to liner being cracked at mullion stud.
DISHWASHER JENN-AIR JDTSS246GS0 Arrived on site and installed dispenser to repair unit soap door issue. All checks good. Unit is now operating as designed.
REFRIGERATOR KITCHENAID KRMF706EBS01 "Arrived on site for unit building frost in freezer. Found frost to be minimal. Cleaned mating surface and adjusted door and tested good, unit is. Issuing silver trim for shelf with light. Took pics. Will need shelf to complete repair ; ordrng 1 W11245713 (shelf-glas)"
MICROWAVE WHIRLPOOL WMH31017HB2 Arrived on site for “lower light not working” complaint. Inspected unit and found light holder burned and control relay faulty. Removed and replaced holder and control. Tested unit. Unit is performing as designed.
REFRIGERATOR WHIRLPOOL WRS588FIHV00 "Arrived of no ice . Found flex arm in ice bucket . Replaced IM . Ran harvest test ,all checked normal . No water leaks detected at time of service . Job complete ."
REFRIGERATOR JENN-AIR JF42NXFXDE02 "Arrived onsite for the refrigerator with the LED lighting not coming on when the doors are opened. Mr stated that when this happens it’s the two LED’s in the top of the RC and the FC LED’s that will not turn on. I opened the doors multiple times and the Lights worked every time. Mr stated he had opened the RC doors two minutes before I had arrived and they were not on. From what mr described, all 4 of these lights are on the same circuit from the driver. Either the LED driver is defective or there is possibly a bad wire in the harness in the chassis of the refrigerator.
WASHER MAYTAG MVWB835DW4 "Arrived on site for “no hot water” complaint. Inspected unit and found hot water valve to be faulty. Removed and replaced housing. Tested and calibrated unit. Unit is performing as designed. No leaks detected, at time of service."
REFRIGERATOR WHIRLPOOL WRX735SDHZ01
REFRIGERATOR WHIRLPOOL WRS335SDHM00 "Arrived on site for floor flooding in kitchen,customer provided video found water pouring out of ice door. Found fill tube not fully inserted into fill cup and excessive amount of water filling icemaker. Decreased water level into icemaker inserted fill tube correctly into icemaker,ran icemaker through a cycle water filled icemaker correctly no leaks. Floors have already been replaced due to tenant moving in,sent pictures of damaged walls from lower floor"
WASHER MAYTAG MVWB725BW0 Arrived on site and tested for spin defects. Found unit is operating without bearing failure. F51 error indicates stripped washplate. Ordering washplate and returning with control. ; ordrng 1 W11252784 (WASHPLATE)
REFRIGERATOR LG LSXS26326S02 Arrived on site for refrigerator freezer frost buildup in FC. Inspected unit and found gap between refrigerator cabinet and liner allowing air leak. Sealed gap. Tested unit and all operations are normal. No water leaks present at time of service.
DISHWASHER KITCHENAID KDTM404ESS2 Arrived on site and installed valve. All checks good.
REFRIGERATOR MAYTAG MSS26C6MFZ00 "Arrived on site for loud noise in fresh food and erratic temps . Ran diagnostics and found diffuser making a loud ratchet noise and sometime would stay closed or get stuck open . Replaced diffuser . Unit is now quiet . No water leaks detected at time of service, job complete ."
REFRIGERATOR KITCHENAID KRSC503ESS01 Arrived on site for filter door not closing . Customer just wasn’t pushing filter in far enough . Customer instructed on how to replace filter . No water leaks detected at time of service . Job complete .
DISHWASHER KITCHENAID KDTE254ESS Arrived on site to test unit for unit leaking. Test unit and found unit leaking from diverter motor. Replaced sump and motor test unit and unit test good no leaks present at this time. Job complete.
REFRIGERATOR KITCHENAID KSSC42QMS02 Arrived on site for no ice found icemaker paused in harvest checked optic diagnostics found failed optics. Replaced icemaker and optics. Powered unit on icemaker ran through a harvest cycle and filled with water.
DRYER SAMSUNG DV42H5000AW/A3 "Arrived on site for noisy dryer. Found idler pulley bearing failed, replaced pulley and tested good."
OVEN KITCHENAID KOST100ESS01 Arrived on site to test unit for unit giving F2E1 shorted keypad. Replaced console under 5 year warranty. Test unit and unit test good after replacing console. Job complete.
WASHER MAYTAG MVWC565FW1 Arrived on site and found unit operating with failed latch. Replaced latch and found new latch defective. Ordering latch and returning to repair. ; ordrng 1 W11307244 (LATCH)
WASHER LG WM3570HVA "Arrived onsite for the washer that is Leaking. I visually checked all of the hoses, connections, and the drain system. All looked good. I ran the diagnostics cycle and found the unit leaking from the filter assembly because it wasn’t fully screwed in. There were no other water leaks present at the time of service. Call complete."
OVEN FRIGIDAIRE FEFL67GCA Arrived on site to test unit for handle broken off. Test unit and found handle broken. Replaced handle Test unit and unit test good after replacing door handle.
WINE COOLER KITCHENAID KBCS24LSBS04 Arrived on site for unit gasket replacement and test defrost timer and heater. Found timer functions and heater in range. Replaced gasket and tested good. No leaks on site
WASHER MAYTAG MVWB725BW0 "Arrived on site for latch failure . Found top and door rusted badly and Wrapping not allowing door to close all the way down for latch to lock on lid . Ordering lid ,top side caps , hinges both sides and screws . Returning with latch if needed . Auto needed . no water leaks detected at time of service .; ordrng 1 AUTHO and 1 W10119508 (cap) and 1 W10119509 (cap) and 1 W10552507 (top) and 2 WP693995 (screw)s and 1 WPW10119492 (lid) and 1 WPW10141681 (hinge RIGHT ) and 1 WPW10141682 (hinge LEFT)"
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Arrived on site for no cool fridge both compartments . Found compressor not coming on .could hear relay just clicking . Replaced start relay . Compressor came on , unit started to cool. No water leaks detected at time of service . Job complete ."
WASHER WHIRLPOOL WTW4816FW2 "Arrived on site for washer not starting and lid light flashing . Ran diagnostics unit would not lock ,in both test modes . Replaced latch . Ran calibration and diagnostics wash all checke normal . No water leaks detected at time of service . Job complete ."
DISHWASHER WHIRLPOOL WDF130PAHB0 "Arrived on site for “poor wash performance” complaint. Inspected unit and found inlet valve faulty. Removed and replaced inlet valve. Tested unit. Unit is performing as designed. No leaks detected, at time of service."
REFRIGERATOR KITCHENAID KRSC503ESS01 Arrived on site for refrigerator door hitting grill. Tested and inspected unit and found when door is opened and closed it hits toe grill. Found grill is deformed from factory. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
DRYER MAYTAG MEDB765FW0 "arrived on site to inspect dryer error code. Upon further inspection, the customer advised that she was using the unit and heard a beep and then smelled something burning. She advised that the display showed L2. I verified voltage to the unit at the outlet, the terminal block and at the control. I removed the lower front panel and found that the drive belt was damaged and stuck in the idler pulley wheel. I removed the belt and advised the customer of my findings. I am ordering the drive belt.No lint observed during service.; ordrng 1 WPW10131172 (belt)"
REFRIGERATOR WHIRLPOOL WRF767SDEM01 "Arrived on site for no cool in fresh food. Found fresh food evaporator incased in ice defrosted fresh food evaporator found defective thermistor,installed new harness assembly. Secured thermistor to correct location on suction line using foil tape and a zip tie,secured back cover with 4 screws. Powered unit on checked air flow good."
RANGE WHIRLPOOL WFG515S0ES0 Arrived on site to test unit for oven not igniting. Test unit and unit heating correctly job complete could not duplicate the problem at this time.
REFRIGERATOR KITCHENAID KFXS25RYMS2 Arrived on site for refrigerator making chirping noise. Tested and inspected unit and found condenser coil loose and rattling. Made adjustments to coil and tested unit. All operations are normal. No water leaks present at time of service.
COOKTOP KITCHENAID KECD867XBL02 Arrived on site to install previously diagnosed parts. Removed failed parts and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.