for Austin, TX
Sara - Austin, TX
Appliance Express back office experience
Walid - Austin, TX
This is 3rd time I talk to office support. When I called for my previous support call, I requested to speak to manager because I was not getting a straight answer about scheduling the service. The back office is an area where improvements can be made.
Great service, very informative
Matt - Austin, TX
Jerry was very knowledgeable and helpful. He knows these appliances. Quick and efficient. Great useful tips.
Jane - Austin, TX
Excellent customer service
Contessa - Austin, TX
KFIS29PBMS00 kitchenaid refrigerator Arrived on site to test unit for frost build up in rc. Found ice build up at rear adapter on return air gasket. No frost on ff evap. Unit maintaining temps properly. Will need gaskets and adapter. Sw approved 2/27
WRF535SWHW00 Arrived on site to test unit for door issues. Found after leveling unit that doors were uneven front to back. Unable to correct issue. Ordering doors for return. Office to schedule directly.
Jennair oven JJW3830DS00, Arrived on site to diagnose an oven that will not update with Jenn air through Wi-Fi. Tested unit and found Wi-Fi board not operating properly and preventing update. Replaced control panel and tested unit. Found unit is now connected to jennair service properly and all is operating properly at this time.
WRT311FZDM00 arrived to install part. Removed and replaced existing extension and tested. During service, I found large amount of moisture on the ceiling of fc. The left side of the fc door gasket was gapped one quarter inch along its entirety. I was able to re-bed the gasket and get it to seal correctly, through multiple tests. Advised customer to contact us if excessive moisture persists within the chassis. Operations are good; no leaks; all connections dry.
MVWC500VW0 maytag washer Arrived on site to install parts for reapir. Installed cogs and coupling. Unit working properly, no leaks detected.
About Your Appointment
APPLIANCE REPAIR COST
Our service call and diagnosis fee is $99.99 on most items.
This includes the trip to the home and a complete diagnosis of your unit regardless of time. Parts and labor are extra. Labor is calculated using a national flat rate labor guide.