Local Reviews
for Austin, TX

Rated 4.9 out of 5 stars based on 97 customer reviews

Map of Austin, TX

Leo was great to work with!





Map of Austin, TX

Excellent Customer Service by Joseph Cordell




Joseph was very professional and patient with handling the problem with our refrigerator. He is very knowledgeable and shared tips on how to care for other appliances. Thank you Joseph! Overall communication with Appliance Express was awesome! Very prompt and responsive!


Map of Austin, TX

Prompt, courteous service! Washer back to normal. Thanks.





Map of Austin, TX

Kerr





Map of Austin, TX

prompt & great service




only issue I have is with the scheduling. had to be on the phone for over 35 minutes to notify the problem.


Jerry C.

Jerry C.

JGS1450DP0 Arrived to instal previously diagnosed and ordered parts. I found the leads for the lower thermocouple were misrouted and after correcting, I tested the unit multiple times in upper and lower ovens and the unit worked as designed. Operational test good, no gas leaks detected during service.

Near Saskatchewan Dr, Austin, TX 78734
Carlos G.

Carlos G.

Arrived on site and checked the unit for not draining. Checked components and found a faulty drain pump. Part ($81.02) jobcode#DW165 ($149.99) for total of $231.01 plus tax. Customer to call back when ready to replace pump. Collected 108.24 with CC. Job complete.

Near N Interstate Hwy 35, Austin, TX 78728
Carlos G.

Carlos G.

WFE515S0ES0

Near Alleyton Dr, Austin, TX 78725
Carlos G.

Carlos G.

WFE515S0ES0

Near Alleyton Dr, Austin, TX 78725
Jerry C.

Jerry C.

WOS51EC0AS04 Arrived to inspect low temperature and slow heating. I advised the customer on the Rapid and Standard Preheat modes and tested the unit at 350 in Standard mode. The unit heated very slowly, indicating 200 degrees after 10 minutes, but reading only 135 with a thermocouple. I tested and found the unit with only 122VAC on L1 and 0 on L2. The customer corrected the issue within the junction box and I re-tested. The unit preheated correctly and then cycled within mfg specifications. Operational test good.

Near Jenaro Ct, Austin, TX 78726

See More

Schedule Service Online



If you’re experiencing a problem with you washer, dryer, range, microwave, or refrigerator, you can count on Appliance Express for a quick solution.

To get started on your service request, simply fill out the request form. It only takes a few minutes, and the answers you provide will give us a great head start on solving your issues.

If you product is under warranty, you are required to contact the company providing the warranty prior to scheduling service with us.



About Your Appointment


APPLIANCE REPAIR COST

Our service call and diagnosis fee is $99.99 on most items.

This includes the trip to the home and a complete diagnosis of your unit regardless of time. Parts and labor are extra. Labor is calculated using a national flat rate labor guide.

Customer Financing Available

For any repair that is over $99, a financing option is available through Paypal Credit.
Learn More about our Financing
The default Yelp API has exhausted its daily limit. Please enable your own API Key in your Yelp Widget Pro settings.

HOW WE SCHEDULE

TIME

Our office will contact you the afternoon before your scheduled service date with your timeframe that you can expect the technician to arrive. We do require confirmation of the timeframe prior to arriving to your home.

DAY OF YOUR APPOINTMENT

Even though we provide a timeframe for your appointment, we also allow you to track your technician’s progress allowing you to better plan out the rest of your day!


YOUR APPLIANCE’S AGE

If your unit is under (1) year of age, you will need to reach out directly to the brand of your appliance. Their customer service will issue a dispatch number authorizing us to repair the product. We need this to be able to bill the appropriate party for services.

If your unit is over (1) year of age, and has an extended warranty, you must contact the extended warranty company first prior to setting up a service appointment with us. The phone number you need to call can be found on your extended warranty certificate. If you are unable to locate that, please contact the dealer in which you purchased the unit from, and they should be able to provide the appropriate information on your extended warranty.

Warranty

At Appliance Express, customer satisfaction is our top concern. We stand by our work and to prove it we offer the following warranty on our services:

1 Year Warranty on Service Call*, Labor, and Parts on any completed repair.

When you deal with Appliance Express, you’re putting your faith in the area’s very best appliance repair specialists. We’ve been in this business for years and have full confidence in our ability to take care of whatever is ailing your appliances. Our repair guarantee stands as a reminder that we will do the job the right way, every time.

LEGAL STUFF
Warranty applies only when you have paid us directly for a particular repair. Otherwise, your warranty is only the duration of the warranty you have with the manufacturer and/or extended warranty company. Our warranty does not cover food loss or loss of use. Single family home use only. Your product must be installed as per manufacturer guidelines and properly maintained to be eligible for our warranty.

*Only applies to service call if there is a completed repair. Service is only guaranteed for 30 days in any other circumstance.


Appliance Express
Reviewed from Google

4.9 out of 5 stars

ANNA SHUFORD
ANNA SHUFORD

5 out of 5 stars

posted 1 month ago

Our oven broke and Appliances Express was sent to repair it through our extended warranty company. They came out that same week and Mike Gomez was very friendly, courteous, informative and professional. He gently stored our oven's door and the oven itself in a safe secure place and swiftly found and fixed the issue. He had the oven back up and running in less than fifteen minutes (all while patiently explaining his steps, process and findings). I would definitely recommend Mike Gomez from Appliances Express for your appliance service needs.