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for Austin, TX
Excellent Service.....Steep Price!
James - Austin, TX
above and beyond service
Richard - Austin, TX
Paul took care of our problem, told us how to avoid it in the future, and changed the location of the model number information so that it would be accessible. Couldn't ask for more!
Excellent Service From Start to Finish
Lori - Austin, TX
From the person who sets the appointments to the service technician every one is polite and friendly. The service technician was skilled and quick. We will definitely use them again!
Ty - Austin, TX
Leo went above expectations. Really appreciate it
Robert - Austin, TX
Great service. Whirlpool should give accurate info in regards to pricing.
Fast and Effective
Connor - Austin, TX
Stephanie - Austin, TX
Great tech & great service. He was fast, knowledgeable & fixed my dishwasher.
Patricia - Austin, TX
Great service! Joseph is very knowledgeable and experienced about the workings of Whirlpool appliances. He got the job done and I'm so grateful.
Nothing they were able to do
Corey - Austin, TX
The technician walked in the door and told me in the first minute that he wasn’t going to be able to do anything. He hadn’t even opened the fridge at that point. Our issue is with the noise and he said a lot of Whirlpool fridges get these complaints.
Meredith - Austin, TX
James - Austin, TX
Service technician was awesome!
Gary - Austin, TX
Knowledge of his trade and professionalism are two of Clif's key attributes, and perhaps even more refreshing is that he listens.
great service, on time
Ken - Austin, TX
Richard - Austin, TX
Lanetrice - Austin, TX
Nora - Austin, TX
Scott did a great job repairing or dishwasher. Initially our Home Warranty Insurance was called. They came out and told us it was under manufacture warranty. They contacted Appliance Express. Unfortunately despite sending an email model, serial number and part needed, Appliance Express did not arrive with the part so a delay of 4 days was incurred before the part was obtained and the machine repaired. Would have given a 5 star for convenience if they had arrived with the part and installed in on initial visit. Scott, however did an excellent job once the part arrived.
Emmie - Austin, TX
He was great. Thank you.
Great Service. Very thorough.
Liz - Austin, TX
Technician took the time to explain what occurred and pointed out our vent hose had been crimped only allowing 60% air flow. Very thorough checkout. Professional and courteous.
Courteous and efficient
Debbie - Austin, TX
Leo replaced our oven door. He explained the work, took care to protect my counters and cabinets and quickly accomplished the task at hand. At the same time, he answered my questions about my new appliances and directed me on how to get the remaining issues resolved.
Really thorough and informative
Don - Austin, TX
Leo showed up to investigate a burning smell coming from our KitchenAid dishwasher. He quickly checked over the entire unit before determining there was some food stuck against the heater coil.
Excellent service and a bit pricey.
Douglas - Austin, TX
Paul is a highly specialized, friendly & courteous technician.
Don - Austin, TX
Hopefully the freezer is repaired this time. He replaced everything so we will see.
Kurt - Austin, TX
He was great! Super helpful.
Maytag check up
Willard - Austin, TX
technician very efficient, prompt and knowledgeable about problem. will definitely use this company again.
Great service and knowledgeable
James - Austin, TX
Cliff was excellent
OVEN KITCHENAID KOSE500ESS04 "arrived on site to inspect oven door not closing. Upon further inspection, the builder advised that the unit had been fixed. I found that the left hinge had not been locked out before removing the door and the hinge popped against the door causing paint to chip (photo). The hinge was adjusted before I arrived, but I found that the right hinge lock/tab was bent. I was able to adjust the lock/tab ad tested the door and it operated as designed and had a good seal. No further repairs needed. Job completed. No one available to sign for receipt."
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site to test unit for unit leaking. Test unit and found unit leaking from front of door due to unit not leveled unit leaning forward. Tried to level unit but unit hitting wood under counter. Wood will need to replace to smaller wood not as thick. Took picture of wood and unit hitting the wood. Spoke with Dariana and explained to her that it’s a installation problem. Job complete
RANGE KITCHENAID KSGG700ESS1 Arrived on site to test unit for left front burner knob not getting to low when you turn it. Test unit and found left front burner is the power burner. Customer had regular knob on power burner valve. Found power burner knob and installed and unit working correctly. Regular knob is different then the power burner knob. Job complete no leaks present at this time.
OVEN WHIRLPOOL GBD307PRB01 Pulled board for rebuild.; ordrng 1 CNOTES (REBUILD PART)
DISHWASHER KITCHENAID KDTM404ESS1 "Arrived on site and replaced spray arm diagnosed on previous visit, ran a diagnostic cycle and water didn’t leak out again, no water leaks from connections at time of service. Job complete."
OVEN JENN-AIR JJW9830DDP Arrived on site to diagnose an oven that has the lower oven that is not operational at all. Reset Buy turn off breaker to completely reset controls. After reset found unit is fully functional and no other repairs are needed.
DISHWASHER KITCHENAID KDTE254ESS1 Arrived on site to test unit for unit not starting. Test unit and found unit not draining so unit turns off so it won’t over filled. Removed water from inside of unit and removed drain pump and found glass in drain pump. Removed glass test unit and unit starting on its own and drain job complete
DRYER MAYTAG MDE8506AYW "Arrived on site and inspected dryer and found it is heating properly, customer is experiencing long dry times and timer not completing cycle. Replaced timer and recommended to customer that the vent to the exterior of the home be cleared/cleaned by a service. The last time this was done is unknown, job complete."
COOKTOP JENN-AIR JED8345ADB Arrived on site and found Right switch has failed . Ordering both INF switches 75.00 each ordering two but will prop only need one ; ordrng 2 W11088181s
DISHWASHER WHIRLPOOL WDTA50SAHZ0 "Arrived on site for washer not starting . Ran diagnostics cycle . Got 7-1 , 4-3 error codes . Test was motor would come on . But half way thru test wash motor stopped washing . Checked control board ,found bad omg reading on wash motor triac fuse . Replaced control and all checked normal . Unit is washing ,heating and draining normal. No water leaks detected at time of service . Job complete ."
OVEN KITCHENAID KODE507EBS03 "arrived on site for upper oven liner floor being discolored . Found liner had turned Greyish, but no cracking of paint Called tech line Sr # 7723936891 . Was told that is normal wear and tear . Took quick pics ."
REFRIGERATOR WHIRLPOOL WRF560SEYM05 "Arrived on site and found icemaker connection to harness is off, after correcting it is now operating properly. No water leaks from connections at time of service job complete"
REFRIGERATOR WHIRLPOOL WRF560SEYM05 "Arrived on site for no cool. Diagnosed u it not defrosting. Ran diagnostics control not sending unit into defrost diagnosed faulty main control ohmed sensor out,sensor good. Installed new main control."
WASHER WHIRLPOOL WTW4616FW2 "Arrive on site and inspected washer and found cam is noisy during operation, replaced cam and ran a diagnostic cycle again and found noise has stopped. No water leaks from connections at time of service job complete."
WASHER WHIRLPOOL WFW95HEDW0 Arrived onsite for the washer to replace the previous diagnosed parts. I replaced the UI and the harness. I cleared the F6E3 communication error. I tested the machine in the auto diagnostics cycle. The unit completed the cycle and is working as designed. There were no water leaks present at the time of service. Call complete.
DISHWASHER KITCHENAID KDPE234GPS0 "Arrived on site for customer complaint of dishwasher not washing dishes, found multiple error codes, 5-1 4-3 7-1, found faulty control, ordering control ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W11087210 (CONTROL)"
DRYER WHIRLPOOL MGDX655DW2 Arrived on site and set dryer to run on normal cycle and found burner ignited properly and it is heating. Found that there is no airflow through the lint trap. Removed exhaust vent from the rear of the dryer and airflow has returned. Dryer is operating properly but recommended that vent to the exterior of the home be clean/serviced to restore airflow. Job complete
REFRIGERATOR WHIRLPOOL WRB322DMBW00 Arrived on site for door closing issue. Found fresh food door not fully closing. Adjusted front legs to unit installed closure checked door operation good unit working as designed.
DRYER MAYTAG MEDB955FC0 "arrived on site and inspect the dryer and found saved error codes F4E4, F4E5 checked incoming power at terminal block and found L1 is reading correct voltage but L2 is showing only 9 V, Took pictures of voltage readings and show them to apartment management and maintenance department. Our source will need to be corrected in order For dryer to work properly. Explained to apartment management that if it was not corrected and another service call is created they will be responsible for a service fee."
DISHWASHER MAYTAG MDB4949SDH2 Arrived on site to test unit for leaking. Test unit and found unit leaking from door latch due to upper spray arm broken. Also found all of the inside of the unit full of calcium. Will need new feed tub new gasket new sump and motor and new door latch and new lower spray arm and upper spray arm. Customer said he will just buy a new unit. Job complete
RANGE KITCHENAID KEBC107KSS0 "Arrived on site to replace control board and oven. Found after installing board unit is now not registering keypad. Control board needs to be sent back to repair company so they can complete correcting issues with the board. Office to contact homeowner wants repair is ready for reschedule.; ordrng 1 CNOTES (BOARD NOT REGISTERING CONTROL PANEL AFTER REPAIR. NEEDS TO BE SENT BACK TO REPAIR COMPANY, GIVING F2E1 ERROR NOW.)"
DRYER WHIRLPOOL WED4950HW0 "Arrived on site and replaced motor pulley diagnosed on previous visit, dryer is now operating properly, job complete"
REFRIGERATOR WHIRLPOOL WRF757SDEM01 "Arrived on site for faulty defrost sensor,punctured evaporator and cracked drain pan. Gave estimate for full repair including harness assembly and filter drier. Replaced harness,evaporator,drain pan and filter drier. Vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good unit cooling down correctly. used 1 TJ90SF8404 (ACCESS VALVE), and 1 WPW10143759 (DRIER UV) from stock"
WASHER WHIRLPOOL WFC7500VW2 "Arrived on sote for a-10 error. Had wrong model so supplied with incorrect part. Prior company installed incorrect pump with wood deck screws, will require Oem pump ASSY. Also water level switch will need replaced and culprit of error code. No leaks I site ; ordrng 1 WPW10192975 (switch-wl) and 1 WPW10465252 (pump-water)"
DRYER MAYTAG MEDB855DC4 "Arrived on site for customer complaint of noise issue, I added dryer pads, unit tested good."
OVEN WHIRLPOOL MEW9627DS02 Arrived on site for control error . Previous resets have not been successful . Tested unit and got control error again . Will need to order control and replace . Service has been paid last visit . Return 1/21 . ; ordrng 1 W10845223 (cntrl-elec)
REFRIGERATOR WHIRLPOOL WRF555SDFZ05
OVEN JENN-AIR JJW3830WS02 Arrived on site for customer complaint of middle rack falling out. Found rack was bent and needs replacing. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W10445852A (rack-oven)
REFRIGERATOR WHIRLPOOL WRF535SWHZ01 Arrived on site for no cool. Clicking noise from compressor compartment. Removed starter installed new starter same issue diagnosed failed compressor. Ordering new compressor assembly. Return date set for Friday 1/18 job will need 2 hrs; ordrng 1 2HRS and 1 TJ90SF8404 (ACCESS VALVE) and 1 W10507884 (COMPRESSOR) and 1 WPW10143759 (DRIER UV)
RANGE WHIRLPOOL WOS51EC0AS04 Arrived on site to test unit for no display. Test unit and found bad fuse. Replaced fuse . Test unit after replacing fuse and unit heating correctly job complete
REFRIGERATOR WHIRLPOOL WRF757SDEM01 Arrived on site to complete diagnosis of refrigerator is not cooling and freezer and I’m not going in the diagnostics. Upon testing found high voltage control not activating diagnostics along with power supply board shorted out resetting unit anytime diagnostics is activated. Replaced both controls and tested unit. Found all parts and components including diagnostics operating properly at this time. No leaks were found at time of service and job is complete.
REFRIGERATOR KITCHENAID KRFC300ESS01 Arrived on site for handle issue. Found set screw not fully installed installed set screw correctly reinstalled handle checked door operation good unit working as designed.
RANGE WHIRLPOOL WEG750H0HZ0 Arrived on site to test unit for touch pad not working. Removed panel test unit and found loose connection at panel to board. Secured panel back on test unit and unit test good job complete no leaks present at this time.
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived on site for “unit not washing” complaint. Inspected unit and found sump/motor stuck. Freed pump. Tested unit three times. Unit is performing as designed. No leaks detected, at time of service.
REFRIGERATOR WHIRLPOOL GX5FHTXVY09 "Arrived on site for no ice. ICEMAKER not running through a forced harvest diagnosed failed icemaker. Installed updated icemaker assembly,powered unit on icemaker ran through a cycle and filled with water unit working as designed.