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for Andice, TX
Amie - Andice, TX
Carlos - Andice, TX
The tech was on time, knowledgeable
Great service very informative
Susan - Andice, TX
Cardrick - Andice, TX
Robin - Andice, TX
David was wonderful - fast, pleasant and he got my fridge fixed!,
Mike - Andice, TX
On time, quick diagnosis, came prepared, even quicker fix. Very professional. Definitely recommend.
Thomas - Andice, TX
Clean cut, on time and refreshingly helpful and personable!
Tara - Andice, TX
Lou was very professional & kind during his refrigerator service! He did an outstanding job and fixed our ice maker problem. He took the time to show and explain what was going on and was an all around nice guy! If definitely have him back to work on other appliance issues if we need servicing.
Stacia - Andice, TX
Service was great. They were on time... fixed the problem... and took the time to explain what was wrong!
Oliver - Andice, TX
Verna - Andice, TX
Competent and reliable service!
Eulogio - Andice, TX
Lou was awesome! He deserves a raise!
Problem Finally Fixed, 3rd Visit
Gina - Andice, TX
Third time appliance express came out for the same problem. Had to push / argue a bit that there was still a problem but issues with clothes washer finally got fixed.
Emina - Andice, TX
The service technicians were incredibly friendly and knowledgeable and I would absolutely recommend their services to anyone. Give these guys a raise because they make your company look great!
Hopeful - Andice, TX
My freezer went out for the third time and I must say Appliance Express was in contact with me immediately after I contacted Whirlpool. They expressed their concern about my situation. Jonathan was great!
Customer - Andice, TX
Jonathon was great.
John - Andice, TX
James was able to pin point our problem and fixed it immediately. We are very satisfied!
John - Andice, TX
Lou was very helpful in solving our problem. I recommend Appliance Express, very efficient!
DISHWASHER WHIRLPOOL WDF330PAHS5 "Arrived on site for dishwasher console being broken and it not drying the dishes. I inspected the unit and work area. I found the console cracked all the way across into the vent. I replaced the console. I ran the unit through a diagnostics cycle and found it working as designed. I spoke to the customer about the use of rinse aid, and running the hot water at the sink before running the dishwasher. Job complete. No water leaks detected."
RANGE WHIRLPOOL WFG320M0BS3 Arrived on site for door handle on range falling off. I inspected the unit and work area. I found the handle treads stripped. I replaced the handle and used blue loktite on the bolt threads. I reassembled the door and had the customer inspect it on the range. Job complete.
REFRIGERATOR WHIRLPOOL WRB322DMBM01 "Arrived on site to install previously diagnosed and ordered part. Due to the defrost bimetal failure, I removed and replaced the FC evap harness and positioned the bimetal in the correct place on the suction line. Tested unit and unit is operating as designed. No water leaks observed during service, job completed."
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site to inspect wall oven temps. Upon further inspection, I tested the unit using my multimeter. I placed my thermal lead in the middle of the center rack and tested temps on Bake at 350 degrees. At preheat, my temp reading was 422 degrees. This is normal as high temps are needed to help heat the entire metal surface to give a better more even cook. The next 5 readings were 332, 396, 334, 373, 341 for an average of 355.2. When testing temps, average temp reading should be with 10 degrees above and below temp testing which was 350 degrees. Unit temps are within range and no repairs are needed at this time. Home is a vacant new build. Job completed."
OVEN WHIRLPOOL WOD77EC7HS02 "Arrived on site for oven for making noise. Customer had video of noise with door open and closed. He stated noise pickup when bottom door was opening. That would be indicating lower blower since convection fan stops running with door opened and blower goes to high with door open Found unit in new construction neighborhood with houses still be built on same street that most likely would create error code F6-E4 miscommunication. Preheated unit and monitored operation. Found lower blower creating a rumble sound when heated. Performed diagnostics mode and checked fault codes, found several F8-E0 lower blower not up to speed. Removed lower blower and installed new. Assembled unit and tested operation in test mode. All tested good."
REFRIGERATOR WHIRLPOOL WRB322DMBM00 "Arrived on site for refrigerator ice maker not shutting off. Inspected unit and work area. Found bell arm not all the inserted to ice maker. Corrected bell arm and tested operation. All tested good, no water leaks detected at time of service.
REFRIGERATOR WHIRLPOOL WRB322DMBM01 "Arrived on site to inspect refrigerator noises. Upon further inspection, the customer advised that the unit makes a very loud noise every day. I placed the unit in diagnostics and tested the defrost bimetal and found it shorted/open. I disassembled the FC section and found a large block of ice on the right upper corner of the evaporator and the bimetal positioned in the wrong place on the suction line (photo). I tested the element and it is good. I am ordering the evaporator bimetal harness and scheduled return service for 03/04/21. I removed the ice with my steamer. No water leaks observed during service.; ordrng 1 W11260592 (Evap harness)"
OVEN WHIRLPOOL WFG505M0BS3 "Arrived on site to inspect range oven door handle coming off. Upon further inspection, I found the oven door outer trim separating from the outer door glass. Tested the unit and it is operating as designed. Customer advised this the front left burner flame shot up high when she turned it on. I found the burner head cap not seated correctly. Adjusted the cap and demonstrated to the customer and readjusted the cap. I am ordering the outer door glass and office to schedule return service. No gas leaks detected during service.; ordrng 1 W11176456 (Trim assembly) and 1 WPW10481433 (Nameplate)"
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site to inspect dishwasher leaking water. Upon further inspection, I found water on the floor at the front of the unit. I found water damage to the cabinet baseboards to the left and right of the unit (photos). Placed unit in diagnostics showing no error codes and tested. I found the unit leaking at the valve and was a slow leak. Canceled diagnostics and removed the unit from the cabinet space and found more water damage on the wall behind the unit and on the sides of the cabinets (photos). I removed the valve and found the connection from hose to valve not secured and the hose to its connector was rusted (photo). Using Teflon tape, I sealed the connection from valve elbow to the hose and tightened. Retested the unit and it is operating as designed with no further leaks. I recommended that the customer have the water hose replaced due to the rusting and potential future failure and more leaking. I provided recommendations for use & care as
DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived onsite for dishwasher not operating. Upon arrival found unit had no voltage coming from outlet. Used extension cord and tested unit on different outlet. Found it operating as designed. Customer will need an electrician to inspect outlet. Job Completed.
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived onsite for dishwasher leaking. Upon arrival found unit was not the issues. Unit water line at start was leaking. Job Completed.
MICROWAVE WHIRLPOOL WMH32519HZ5 "Arrived on site to inspect microwave getting too hot. Upon further inspection, I placed of cup of room temp water in the unit to test temp output. When I pressed start, I found the turntable not turning. I pressed the button to turn the turntable on and it continued to fail. When I inspected the turntable motor, I found the red and blue wires of the turntable harness were damaged and had shorted out on the bottom vent panel. I attempted to re-wire the harness but could not due to lack of wire. I advised the customer of my findings and m ordering the main harness and main control (just in case). Unit was left unplugged for safety. Office to schedule return service due to the availability of parts. ; ordrng 1 W11350916 (Main harness) and 1 W11342846 (Main control)"
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site to inspect wall oven not heating. Upon further inspection, the customer advised that they had done a self clean and the unit stopped heating on Bake. I pulled the unit and got access to the main control and tested voltage at the PX1-1 to PX3-2 and got 249V, but while testing the relay clicked and I lost voltage. Placed unit in diagnostics and checked error codes and found F6E4. Removed and replaced the main control and retested and unit is operating as designed. Cleared the error code. Job completed."
WASHER MAYTAG MVWC565FW2 Arrived onsite for unit not spinning. Upon arrival found unit motor intermittently operating ordering motor. Office to reschedule. Inspected unit gear case and found no damage. ; ordrng 1 W11497303 (Motor)
VENTHOOD KITCHENAID KVWB606DSS2 Arrived onsite for venthood with rattling noise. Upon inspection I found the fan motor abnormally loud and what sounds like debris rattling around inside the vent. I removed the fan motor and found some of the blades broken. I did not completely remove the motor because I do not have a replacement with me today. I will order the fan motor and return to complete the repair. The customer would like us to inspect the vent when we take the motor down to see what could have caused the fan blade to break. KYO or customer request senior tech return. Ordering fan motor (W11106377) office to R/S due to part availability. ; ordrng 1 W11106377 (Fan motor)
DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived on site to install previously diagnosed parts. Installed new rail and it is now working as designed. Call complete.
OVEN WHIRLPOOL WOS51EC0HS02 "Arrived onsite and found unit had begun to act like it was accepting touch commands just following the hot oven being opened for a moment to flip ribs broiling. I advised customer that stirring and flipping must be done outside the oven with the door shut to avoid hot steam tricking the touch panel. I reset the unit and tested. All checks good. Unit is now operating as designed. Advised customer that a panel will be put on order and if the issue persists, the ui and control should be replaced at the same time."
MICROWAVE WHIRLPOOL WOC54EC0HS03 Arrived on site to diagnose a microwave that is slow to start cooking cycle. Was not able to duplicate failure while at home. Performed factory reset through diagnostics to try to correct the issue. Tested unit and found all is functioning properly at this time.
WASHER WHIRLPOOL MVWX655DW2 Arrived on site for washing machine not stopping mid cycle. I inspected the unit and work area. I found the unit has good voltage from the wall. I gained access to the control and found the led diagnostics light on solid. I tested voltage to the j12 plug and found none. I tried to put the unit into diagnostics and it would go. None of the lights come on. I am ordering the main control to complete the repair. The office will have to reschedule when we have an eta on the part. ; ordrng 1 W11419215 (Control)
DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived on site to diagnose a dishwasher with upper rack not operating properly. Found left side rail has broken roller on rail assembly. Rail will need to be replaced to complete repairs. ; ordrng 1 W10913628 (Rail w/ mounting)
FREEZER WHIRLPOOL WRX986SIHZ00 Arrived onsite for unit in defrost. Upon arrival found unit motor evap not operating correctly. Misreading at thermistor. Replaced motor evap and tested unit is now operating as designed. Job Completed. Customer also had issue with ice maker. Tested found ice maker operating as designed. Found piece of plastic stuck in door keeping it open slightly allowing warm air to thaw ice. Fixed. Job Completed.
DRYER WHIRLPOOL WED6620HC2 "Arrived on site for dryer completing cycle and clothes are still damped. Inspected unit and checked venting. Performed diagnostics mode and checked fault codes, none faults. Ran automatic test cycle and found test cycle not completing. Per temperature test and found air flow okay. Called Whirlpool tech support and spoke with Scott, found test cycle normal to not complete. Measured moisture sensor at control and found closed circuit with screw driver touching both bars. Found no mechanical failures with unit. (Sr# 7729892444)."
OVEN WHIRLPOOL WOS51EC0HS02 Arrived onsite for unit not turning on. Upon arrival found unit console none responsible to touch. Turned unit off at breaker. Removed console and replaced. Turned unit back on and tested. Unit is now operating as designed. Spoke with customer on importance of WiFi.
RANGE AMANA AGR4230BAB3 "Arrived on site to inspect range oven door hinges and warming drawer door damage. Upon further inspection, I found the range oven door hanging down on the left side as the hinge had come out of the receiver without the lock in place. I removed the door and adjusted the hinge and reinstalled the door and tested. Door is in place and operating as designed. I found the warming drawer door panel scratched from the oven door falling on it. I am ordering the panel and office to schedule return service. No gas leaks detected during service.; O-emld tckt"
MICROWAVE WHIRLPOOL WMH31017HS6 "Arrived on site for microwave making abnormal noises. Inspected unit and work area. Found exhaust vent removed. Tested microwave heating cycle and found exhaust fan not coming on. Tested exhaust fan and found making abnormal noise. Inspected fan and found piece of venting material stuck in fan and not allowing fan to run at cooling speed. Removed item and inspected fan for possible damages, fan was intact. Tested heating operation and found fan now running. All tested good."
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site to diagnose a dishwasher that its not cycling properly. Tested unit and found circulation motor not operating. Pump will need to be replaced to complete repairs. Office to set return appointment due to part availability.; ordrng 1 W11085683 (Pump)
DRYER WHIRLPOOL WED4950HW0 Arrived on site to diagnose a drier than its taking multiple cycles to dry clothes. Found external venting clogged preventing proper airflow through unit. Homeowner will need to have venting issue corrected to complete repair.
OVEN WHIRLPOOL WOD51EC0HS01 Arrived on site to diagnose an oven that is not heating properly tested temperatures and adjusted calibration settings to compensate. No further repairs are needed and all is working properly at this time.
MICROWAVE WHIRLPOOL WMH53521HZ4 Arrived on site microwave venthood making noises. Inspected unit and work area. Removed duct work and fan stopped making noises. Kept fan running while tapping vent box bad up noise started to occur. Found vent box at fault. Noise did not occur as bad when first arrived. Customer will to replace vent box to correct issue. Unit tested good.
WASHER SAMSUNG WF45K6500AW/A2 Arrived on site for washer not getting water. Performed diagnostics mode and tested inlet valve. Found valve getting voltage but no water to unit. Had customer turn on every water faucet in home to reduce water pressure. Found with water pressure reduced inlet valve opened and unit started to fill. Found water pressure to home is to high and will not allow valve to home. Unit tested good.
OVEN WHIRLPOOL WOD77EC0HS02 "Arrived on site for lower oven not working. Performed diagnostics mode and checked error code history found F8-E1, lower cooling fan. Ran component test and found fan turning. Tested DC voltage for hall sensor and found 5 volts. Inspected wire harness and cooling fan. Replaced fan assembly. Installed unit and tested operation. All tested good."
COOKTOP WHIRLPOOL WCG55US0HS00 Arrived on site for cooktop flames not going to low settings. Found unit converted on propane and valves were not adjusted after converting. Adjusted all valves and tested operation. All tested good.
MICROWAVE WHIRLPOOL WMH31017HS4 "Arrived on site to inspect microwave venthood light flickering. Upon further inspection, I found the socket not making good contact with the bulb and caused the bulb to short out. Removed and replaced the socket and retested and unit is operating as designed. Job completed."
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site to install previously diagnosed and ordered part. Due to the console failure, I removed and replaced the console and tested. Unit is operating as designed. Job completed."
VENTHOOD UNKNOWN WVU37UC6FS1 "Arrived on site to inspect venthood installation issues. Upon further inspection, I found the unit gapped on the,left side in between and the cabinets (photo). I found the unit sagging on the left side due to improper installation. I recommended that the customer contact their builder to get the issue resolved as the unit mounting area is not lined up with the cabinet. Tested the unit and it is operating as designed. Job completed."
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site to inspect wall oven display not responding. Upon further inspection, I found the display showing the incorrect date. I attempted to place the unit in diagnostics and it failed. Attempted again and this time it went into diagnostics. Tested the components and all components operated as designed. Due to the display showing the incorrect date and failing to go into diagnostics, I removed and replaced the console and retested. The unit operated as designed. I made recommendations for use & care and recommended that the customer connect the unit to WiFi. Attempted to connect while on site and it failed. I provided the Whirlpool WiFi connect team number to the customer and recommended that they contact them for assistance. Job completed"
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site to inspect wall oven with no functions. Upon further inspection, I found the unit display with the hour glass and do not unplug symbol showing. I cycled power to the unit and no change. I tested voltage at the control at P1-1 to P1-4 and got 14VDC. Testes voltage at PX1-2 to PX3-1 and got 240V. I contacted techline and spoke to Robert and advised of my complaint and findings and he recommended replacing the console/UI. Provided file #7729746548. I spoke to SR in parts dept and she is ordering the console due to low stock at vender. I will return with the main control. Ordering a CNOTE-LSO PER CUSTOMER REQUEST.
WASHER WHIRLPOOL WTW6120HW0 Arrived on site for washer showing error code f0e4. I inspected the unit and work area. I found fault code f0e4 temperature fault. I inspected under the unit and found everything in good working order. I gained access to the water valve and found the thermistor out of range. I replaced the water valve. I ran a diagnostics cycle and found the unit working as designed. Job complete no water leaks detected.
RANGE WHIRLPOOL WFG505M0BS3 "Arrived on site to install previously diagnosed and ordered parts. Due to the front burner head failures and cap failures, I removed and replaced the front burner head and caps and tested. Unit is operating as designed. No gas leaks detected during service, job completed."
RANGE WHIRLPOOL WFG505M0BS3 "Arrived in n site for range oven not heating. Performed diagnostics and tested oven operation. Found no response from igniter. Measured ohms on igniter and found opened. Removed failed igniter and installed new. Tested operation and found control not sending voltage to igniter. Removed failed control, and installed new. Tested operation. All tested good."
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 "Arrived on site , replaced both handles . All checked good . No watermelon detected at time of service. Job complete"
OVEN KITCHENAID KOSE500ESS04 "Arrived on site to install previously diagnosed and ordered part. Due to the inner door glass panel being damaged and the right hinge not able to to lock in place to remove the door, I removed and replaced the panel and tested the door. Unit is operating as designed. Cleaned the inner glass as a courtesy. Job completed."
OVEN WHIRLPOOL WOS51EC0HS01 Arrived onsite for previously diagnosed parts. Upon arrival turned unit off at breaker. Pulled oven and replaced control. Put unit back into place. Tested. Found unit operating as designed. Job Completed.
COOKTOP WHIRLPOOL KCGC506JSS00 Arrived on site to drop off previously diagnosed parts. Per customer request I dropped of the grates at his front door and sent him a text. Updated pic in SD of parts at door. Call complete.
OVEN KITCHENAID KOSE500ESS04 "Arrived on site to inspect moisture inside the door. Upon further inspection, I found moisture stains on the inside of the inner door glass. When I went to remove the door, I found the right door hinge area of the inner door glass frame was bent and the latch wouldnt lock into place as if there was an attempt to remove the door and the lock wasnt put down in place to secure the hinge. I am ordering the inner door glass frame and hinge, along with CNOTE-LSO PER CUSTOMER REQUEST. Office to schedule return service when the parts arrive. ; ordrng 1 CNOTE (LSO PER CUSTOMER REQUEST ) and 1 W10825778 (hinge-door) and 1 WPW10709147 (frame-glas)"