Washer Repair

Arrived on site for washer walking out of position . Found one of leveling legs on pedestal was off balance due to locking nut not being locked in place . Adjusted leveling feet . All checked normal in diagnostics. Job complete. No parts installed.

Arrived on site replaced drain pump W10876600. Ran diagnostics all checked normal. No water leaks detected at time of service. Job complete

"Arron site to replace door latch diagnosed on previous trip. Replaced latch, tested unit, unit is running as intended. No leaks present at this time. Job complete. Used W11513248"

"On arrival verified complaint of unit shredding clothing. Visual inspection of the drum found burrs. Showed customer burrs. Recommend replacing inner basket. Ordering inner basket 1x W10554251. Office to reschedule. No parts installed, ; ordrng 1 W10554251 (Inner basket)"

"Arrived on site for a washing machine that is leaking. Inspected unit and work area. Customer advised that the unit leaks specifically on cold water washes and seems to leak right after its done spinning. I inspected the unit and checked for any water debris. I did find water residue around the back and side panels of the unit, but no clear indicator of where it was leaking from. I filled the basket up 2/3 the way up with water and found a slight leak at the valve. I drained out the water and found no water residue or leaking happening underneath the washer. I examined the tub for any cracks and found none. Due to the fact that the customer said this happens during spin and the leak present at the valve, I replaced the tub ting and valve. I tested the unit and found the unit working and operating as designed. I had the customer run a load after I left and told her I would call her back. I called the customer back and the customer advised that the unit had leaked. I called Whirlpool Techline and spoke to Bruce SR# 7738946778. on the complaint and what has been done to this unit, the issue would be with oversuds King in the washer, and that the customer will need to use lighter amount so with their clothes. this point, not to make any for the repair and a half because birds use a clean washer tablet to clean out any exercise inside of her washer. Call complete.W11550886 and W11038689"