Common Dryer Problems
Dryer is not hot
Unit gets too hot
Dryer does not tumble
Unit is not running
Our Reviews by City
Joan - New Braunfels, TX
Noah was very nice and professional. He answered all my questions. The warranty phone number to Kitchen Aid SUCKS!!!!!!!!! They never answer the phone and put a person on hold for an hour!!!!!!!!!!!!!!! Why even put a help line number if you are treating your customers with an hour wait / just make them mad. For such ego, your company must have too much business which will change due to bad word of mouth. Customers don’t like this treatment and does not reflect pride in your products!!!!!!!!!
Dennis - Austin, TX
The only problem we had was trying to obtain our warranty which we had paid for. We were put on hold more than once for at least 45 min. or more. When I spoke with a rep. at Appliance Express I was told to email them. I ask for the email address and was told there is no email address. I know the warranty comes from Whirpool which I had to contact several times and on hold for a long period. It seems to me Appliance Express should have all of the warranty information for their customers.
MICROWAVE GE JES2251SJ02 "Arrived on site for customer complaint of unit not working and electrical burning smell. (WB27X10833)"
DISHWASHER MAYTAG MDB9959SKZ0 "Arrived on site for dishwasher not draining. I inspected the unit and work area. I found fault codes F9e1 f8e2 in diagnostics. I ran a diagnostics cycle and monitored for voltage at the control and junction box. I found good constant voltage even when the unit turned its self off. I called tech line and spoke to darius, while on hood I checked resistance at the control to the different components, I found the drain pump showing 143 kohms at the control. The wiring diagram shows its supposed to be around 30 ohms. I checked resistance directly from the pump and found it at 30 ohms. I told Darius my findings and he agrees after going through the unit with me it is a harness issue. I got sr number Sr# 7729837890. I am ordering both the main harness and inner door harness to complete the repair. The office will reschedule when we have an eta on the part.; ordrng 1 W11344507 (Harness) and 1 W11084867 (Inner door harness)"
MICROWAVE WHIRLPOOL WMH32519HZ5 Arrived onsite and found buzzing from magnetron indicating failure. Returning with mag cap and diode to repair. ;