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Appliance Express
Appliance Express 4.5 star rating 145 reviews
Alina D.'s Review Alina D.
5.0 star rating

AE is great to work with. It's been easy to make appointments (I had to have them come out on 2 separate occasions). The technicians are courteous,...

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Scott J.'s Review Scott J.
5.0 star rating

Joseph came out and fixed our dryer in less than an hour -- awesome! He was nice, gave us some tips, and I'd totally call him again. Thank you, Joseph!

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Local Reviews
for Central Texas

Rated 4.9 out of 5 stars based on 1061 customer reviews

Our Reviews by City

Austin, TX (229)
Hutto, TX (23)
Kyle, TX (14)
Tow, TX (1)
Waco, TX (20)


Map of Buchanan Dam, TX

excellent service




extremely knowledgeable and super friendly.


Map of Burnet, TX

Don





Map of San Antonio, TX

Great Service





Map of Elgin, TX

Jenny




Great service, very neat & professional serviceman.


Map of Hutto, TX

Amanda





Map of Spicewood, TX

Great Service!





Map of Georgetown, TX

Especially informative service call




While the result of the service call was that our appliance was not failing, Gerry used the extra time to help us get better wear and use out of both the appliance we called about (gas oven/stove) and our dishwasher. Great explanations.


Map of Leander, TX

Nicholas





Map of Austin, TX

Great Customer Service




Joe was a pleasure to work with today. He was cordial and friendly. I would recommend his services to others I know.


Map of Cedar Park, TX

Great job




Fast friendly service. Very professional. Much appreciated.


Excellent service




Joseph was professional, knowledgeable, and best of all, great to talk to! (Very personable and funny guy). It was a pleasure!


very Professional




Technician showed up when he said. Called first. Checked to see if part was under warranty. Appreciate him doing that to save me money.


Great Service!




Lou ran diagnostics on my new washing machine. He made two trips to my home because the plumbing wasn't working properly to run a test. He also provided extra tips on good and bad laundry habits to keep my washer running efficiently. I Highly Recommend Appliance Express!


Great Service




Warranty work on relatively (less than a year old) new KitchenAid fridge. All work performed expertly, timely and courteously. Thanks very much.


Excellent customer service - professional 100%




We have had this company come to our home twice in the last 2 years. Both times they have been professional, explained the problem and made the repairs in a timely and efficient manner. Both Diego and Daniel possess excellent customer service skills. Wonderful Job and thank you so much for keeping our machine up and running so efficiently.


Great Service





Fantastic Seevice




Johnathan was a fantastic person to work with and I would highly recommend services to anyone I know.


Great service...under warranty




Lou was prompt. Got things taken care. Referred me to vendors who could help me address areas he could not address.


Great service.




Excellent!


Excellent service, friendly and professional technician.




Scott provided excellent service and was friendly and professional from the start until the end of his visit. I felt confident in the evaluation and service he provided.


Amazing Service




My tech was timely, professional and courteous; even gave me pointers and education on other appliances.


Michael





Great Service, positive attitude, soft spoken




I think Lou is a great person, technician. He is soft spoken, knows what's he is doing.


Great service, very knowledgeable!





Fast and efficient service




Great scheduling, notification and delivery system. Only one experience but first impression is they are reliable.


Nathaniel B.

Nathaniel B.

Model WTW8500DC0, Arrived on call for washer flashes error code and unit gets extremely hot, checked for error codes and got f9 e1 long drain, f3 e2 inlet water temp fault, f7 e6 motor winding is open, f2e1 which is ui has stuck key, f6 e2 ui can not hear acu main control, found that valve inlet water temp sensor is open, will need valve and drain pump i can hear it humming but is not draining water, will need valve and housing assem, main control due to ui not reading it, ui console due to key sticking did verify deep water key is sticking, , motor stator due to open winding, will need autho. Office will reschedule with customer if autho. Is approved, no water leaks at time of call.

Near Kerley Dr, Hutto, TX 78634
Lou S.

Lou S.

arrived on site to install previously diagnosed and ordered parts. Removed and replaced the inlet valve and main control. Tested unit and unit operates as designed; no error codes. No water leaks observed during service. Job completed.

Near S Ridge Cir, Georgetown, TX 78628
Joseph C.

Joseph C.

WMH31017FB0 Arrived on site for “fan speeds stuck at 2” complaint. Inspected unit and found relays sticking for fan speeds. Removed and replaced control. Unit checks good.

Near Graceful Lane, Austin, TX 78725
Nathaniel B.

Nathaniel B.

Model NTW4516FW1, Arrived on call for washer has no power at all, found 120 ac volts to the main control but no operation replaced main control and tested and ran auto test and all checked good, no error codes after, but did find that wall outlet lower plug is very loose and upper plug on this outlet is burned see pic, no water leaks after repair, instructed customer by calling office and having office explain to him not to plug the unit in to this outlet until wall outlet is replaced due to bad contacts in outlet and burned outlet, called steve and he explained to them, no water leaks after repair, call complete

Near F Ln, Austin, TX 78754
Dona W.

Dona W.

Arrived on site for no operation, found thermal fuse good, push to start good, door switch good. Belt is attached, found voltage to timer but timer is not supplying voltage to rest of unit. Will need timer, Sara assisted with parts and reschedule.

Near Kingsbury Dr, Temple, TX 76502
Arthur B.

Arthur B.

MHW6000XR2 (Front Load Washer) - Arrived onsite for customer complaint of front load washer not starting. Tested unit and found unit would error out F6E2,F6E3 (MCU Error) immediately after starting cycle. Found unit will need new MCU. Returning with latch and control as well. Advised customer that AHS must approve parts. OF will contact customer for R/V date. All water connections were dry at time of service

Near Terry Dr, Copperas Cove, TX 76522
Joseph C.

Joseph C.

WRS571CIDM01 Arrived on site for “no ice production/no water dispensing” complaint. Inspected unit and found kinked water line, from wall to inlet valve. Pulled unit out and straightened supply line. Reinserted unit. Unit is performing as designed. No leaks detected, at time of service.

Near Lazy Creek Dr, Austin, TX 78724
Steve C.

Steve C.

Near Cypress Springs Way, Georgetown, TX 78633
Connor M.

Connor M.

KRFC400ESS01 kitchenaid refrigerator Arrived on site to test unit for not making ice. Found icemaker had batch of ice in it, getting proper voltage but not advancing when jumped. Replaced icemkaer and tested unit. IM now advancing and filling. Unit working properly, no leaks detected.

Near Sun Rim Way, New Braunfels, TX 78130
Dona W.

Dona W.

Arrived on site for frost build up in freezer section, found door seal in middle gapped open allowing for ambient temps to go inside, creating frost. Replaced seal, molded seal. Temperatures are good in fridge and freezer. Verified unit is closing unit checks ok. All water connections dry.

Near Cherokee Dr, Harker Heights, TX 76548
Nathaniel B.

Nathaniel B.

Model WFG530S0ES1, Arrived on call for can smell gas when oven is turned on, customer says that unit will preheat the first time and then just click but does not heat from then on, replaced igniter due to ware on it and then preheated oven to 350 degrees and let it cutt in and out 4 times and no gas smells after or during heating, gas valve, oven burner and screws are not needed, gas valve is energizing as needed and flame on burner looks good, if issue returns will need to order spark module, no gas leaks after repair, call complete.

Near Cavan Ct, Austin, TX 78754
Joseph C.

Joseph C.

WRT318FZDW02 Arrived on site for “broken door handle” complaint. Inspected unit and found door handle had been mounted with screws that were too small. Installed screws with correct screws and installed plugs. Unit is performing as designed. No leaks detected, at time of service.

Near Speedway, Austin, TX 78751
Thomas L.

Thomas L.

Near TX-29, Georgetown, TX 78628
Kevin B.

Kevin B.

Arrived on site. And found ice build up under bin, It is a lifting ice been off auger motor and after clearing auger will now engage and dispense ice. Recommended that customer periodically check under bin for ice build up to keep dispenser operating properly. No water leaks from connections at time of service, job complete

Near I-35, Kyle, TX 78640
Connor M.

Connor M.

WRT348FMEB00 whirlpool refrigerator Arrived on site to test unit for not cooling. Found compressor running under no load. Tapped system and found no freon. Checked all joints and evap could not locate leak. Installed uv drier and access valve. Freon will need to circulate for a minimum of 48 hrs. Office to schedule return diagnosis. Ordering evap and bringing compressor.

Near Interstate 35 Frontage Rd, New Braunfels, TX 78130
Lou S.

Lou S.

arrived on site to inspect wall oven showing error code 1/1. Upon further inspection, I placed the unit in diagnostics and checked for other error codes. I found F1E1 and F3E0. I turned the power off at the breaker and waited approximately one minute then turned the power back on. When I got back to the unit, it was showing F9E0 error code. I left the unit powered up and pulled the unit from the wall to check voltage. I checked voltage at L1 and L2 and only received 118 volts. The unit showing error code 9/0 is telling me that the unit is not wired correctly and I verified this. I advised the customer that they would need to contact the builder and have them check the wiring at the breaker and at the outlet for this unit. I verified ohms at all elements, cut offs, thermostats, fan motors and sensors. I left the power off at the breaker and advised the customer of such. I advised the customer that once the builder corrects the wiring,,if they continue to have an issue with the unit, to

Near Axehandle Trail, Austin, TX 78717
Arthur B.

Arthur B.

WRS325SDHZ00 (SxS Refrigerator) - Arrived onsite for customer complaint of no cool issue on both sides of SxS refrigerator. Removed evaporator cover and found all iced up. Also found evaporator fan not working full speed. Removed all ice build up using steamer. Removed faulty evaporator fan and installed new replacement. Tested unit. Good frost pattern and air flow coming from evaporator fan. Reassembled. All water connections were dry at time of service.

Near Lavender Ln, Killeen, TX 76549
Thomas L.

Thomas L.

Arrived on site for icing/frosting in freezer sections and light switch not working. Found that the door was not closing properly and the light switch was stuck in the off position. Corrected both. lol water connections were dry.

Near Andele Way, Liberty Hill, TX 78642
Dona W.

Dona W.

Arrived on site for unit not always draining, found control not sending voltage at correct intervals on drain portion of cycle. Replaced main control and verified unit is filling, washing, and draining correctly. Found uppermspray arm off centered, reseated checked good no leaks, All parms check good, all water connections dry.

Near Cayuga Dr, Harker Heights, TX 76548
Dona W.

Dona W.

Replaced control kit ordered by previous technician, once kit replaced unit turned on and stopped clicking. Did find from previous problem ice build up in freezer on evap cover. Customer will defrost unit and then plug back in. Compressor is running and unit is cooling. Advised on towels and defrost procedure. All water connections dry.

Near Cayuga Dr, Harker Heights, TX 76548
Dona W.

Dona W.

Replaced control kit ordered by previous technician, once kit replaced unit turned on and stopped clicking. Did find from previous problem ice build up in freezer on evap cover. Customer will defrost unit and then plug back in. Compressor is running and unit is cooling. Advised on towels and defrost procedure. All water connections dry.

Near Cayuga Dr, Harker Heights, TX 76548
Dona W.

Dona W.

Replaced control kit ordered by previous technician, once kit replaced unit turned on and stopped clicking. Did find from previous problem ice build up in freezer on evap cover. Customer will defrost unit and then plug back in. Compressor is running and unit is cooling. Advised on towels and defrost procedure. All water connections dry.

Near Cayuga Dr, Harker Heights, TX 76548
Dona W.

Dona W.

Replaced control kit ordered by previous technician, once kit replaced unit turned on and stopped clicking. Did find from previous problem ice build up in freezer on evap cover. Customer will defrost unit and then plug back in. Compressor is running and unit is cooling. Advised on towels and defrost procedure. All water connections dry.

Near Cayuga Dr, Harker Heights, TX 76548
Joseph C.

Joseph C.

WMH31017FB0 Arrived on site for “microwave light will not shut off” complaint. Inspected unit and found stuck relay, on control. Removed and replaced control. Unit is performing as designed. Installed bulb.

Near Olenick St, Austin, TX 78723
Diego G.

Diego G.

Arrived on site. Replace door assembly for dryer. Open and close dryer, all functions tested OK. Job complete

Near Red Lion Ct, San Antonio, TX 78259
Thomas L.

Thomas L.

Arrived on site for no light operation. Found control not sending power to defective light socket. Replaced all and tested. Light operation is now normal.

Near Millard Street, Georgetown, TX 78628
Nathaniel B.

Nathaniel B.

Model WCG55US0HS00, Arrived on call for front right burner not igniting, found switch harness is bad for the right front burner, will not ignite when just turning the knob intermittently, will need switch harness, not able to get model number from the bottom of the cook top due to installers did not leave enough of the wip harness which is hard wired in to the box to the left under cabinet, also not able to get oven to go back in due to it is hitting the gas line under cook top, builder will need to have the oven removed on return to remove the cook top above oven, Skyped office parts and talked to kristen and will reschedule for 6/29/18, did contact builder and they will have oven removed before next service appointment for cooktop.

Near Headwaters Drive, Bastrop, TX 78602
Lou S.

Lou S.

arrived on site to inspect washer dispenser rubbing on the lid. Upon further inspection, I found that the bottom left corner of the lid was rubbing on the dispenser and not allowing it to close when the lid is open. I adjusted the lid by backing out the screws at the hinge wire and raising the lid and then tightening the screws. I tested the door while open then opening and closed the dispenser and it functioned as designed. No water leaks observed during service. Job completed.

Near Morgan Creek Dr, Austin, TX 78717
Connor M.

Connor M.

WFG525S0HS0 whirlpool oven Arrived on site to test unit not baking. Found failed igniter. Replaced and tested unit. Unit working properly.

Near Cypress Forest Drive, Kyle, TX 78640
Arthur B.

Arthur B.

WFE324LWQ0 (Freestanding Range) - Arrived onsite to install new control and main harness to freestanding range from prior tech’s diagnosis. Removed and replacement faulty control and harness. Installed new replacement. Tested unit. Unit now works as intended. Removed power cord and advised customer to purchase new one. No other issues found.

Near Schwald Rd, Killeen, TX 76543