Welcome to Appliance Express!
Our team is happy to help!
for Central Texas
Our Reviews by City
Fast and Easy Fix
Karleigh - Leander, TX
Lou had a small timeframe to work through and made it within. He was quick and gave great explanation as to what the problem was and how to fix it. There were no parts needed for the job and he gave great recommendations as to what could fix the problem.
Great Service, Fast
Matt - Austin, TX
Ruth - Georgetown, TX
Very good team member came and recognized the problem right away. He was friendly and knew what he was doing.
Lucious - Austin, TX
Very nice and professional.
Carlton - Austin, TX
efficient and reliable service
Patrice - Georgetown, TX
Service for our dishwasher, tech arrived with several appropriate parts, which determined our decision to get the repair done (we would have considered replacing the appliance had we had to wait for parts to be ordered)
Jesse - New Braunfels, TX
Thanks so much!
Dominic - San Marcos, TX
Diego was incredibly helpful and exactly the type of service I hoped to receive!
Nathan - Dripping Springs, TX
Stuart - Georgetown, TX
Richard - New Braunfels, TX
Representative was on time and provided efficient and friendly service
Very great quickly service
Lauren - Buda, TX
Tashall - Killeen, TX
Technician was humble, very proficient and reliable. He answered all questions
Chris - Austin, TX
Great service from Joe! Very courteous and informative. If I use this service again I will request Joe as my repair man. Thank you!
Great Customer Service
Dorothy - Del Valle, TX
Pulte - Brushy Creek, TX
Kathy - Georgetown, TX
Andrea - Pflugerville, TX
Valerie - Buda, TX
Great service by Appliance Express and Robert.
Quick diagnosis and resolution
Don - Georgetown, TX
Professional, courteous and efficient. Explained everything in down to earth terms.
Didn't fix the problem
Cynthia - Austin, TX
Didn't fix the problem
Quick work, expert work, great results and some good advice.
Michael - Salado, TX
Great customer service.
John - Austin, TX
They dropped my scheduled appointment. They sent someone despite losing my appointment.
Itworks - Austin, TX
Fast & Efficient
Todd - Georgetown, TX
REFRIGERATOR WHIRLPOOL WRF555SDHV01 "Arrived on site. Replaced freezer door and tested, all functions tested OK. No leaks present. Job complete"
DISHWASHER WHIRLPOOL WDF540PADM3 "Arrived on site. Check for no operation issues. Found loose connection at water valve causing no water to come into unit. Reposition connector and reconnected , all functions tested OK. No leaks present. Job complete"
DRYER SAMSUNG DV5471AEP/XAA01 Arrived on site and tested operation. Found unit running but no heat. Tested voltage and found to be good with no voltage drop when starting. Unplugged unit the plugged back in after 30 seconds. Unit now heating. Instructed customer that this is most likely due to the relay failing in the control. Unit will need control at this point but may need additional parts if the issue comes back. Customer has already paid diagnosis which will apply to quoted labor.; ordrng 1 Dc92-00322e (CONTROL )
DISHWASHER JENN-AIR JDB9200CWP2 "Arrived on site. Replaced pump and motor assembly and cycle, all functions tested OK. No leaks present. Job complete"
REFRIGERATOR WHIRLPOOL WRF535SWHZ00 "arrived on site to install previously diagnosed and ordered part. Upon my arrival, I found condensation built up on the top of the freezer door gasket and nowhere else. I inspected the left rc door gasket and it is good and does not need replacing. I inspected the freezer door gasket and found that it has the insulation gasket under the main gasket; however, it was installed incorrectly. I readjusted the insulation gasket and tested the fc door and it sealed good. I advised the customer of my findings and advised that the left rc door gasket did not need to be replaced. No water leaks observed during service, job completed."
REFRIGERATOR WHIRLPOOL WRF989SDAM03 "Arrived on site. Replaced thermistor harness and cycle, all functions tested OK. Shut your customer to allow 24 hours for unit to cool down completely. No leaks present. Job complete"
DISHWASHER WHIRLPOOL WDT720PADM3 "arrived on site to inspect dishwasher not starting. Upon further inspection, I placed the unit in diagnostics and tested and the unit showed error code F4E3 (motor not running). I cleared the code and continued with testing. The unit dispensed water into the tub, but the motor did not come on. I advanced the testing until the drain pump came on and then I tested the heating element by pouring water on it and it sizzled. At the end of testing, the unit showed error code F4E3 again. I am ordering a sump/motor assembly and being as it is a PSP Expart, the office will need to schedule return service. No water leaks observed during service.; ordrng 1 W11309335 (PUMP & MOTOR)"
REFRIGERATOR WHIRLPOOL WRT318FZDW05 "Arrived on site. Check for noise issues. Found evaporator fan motor seizing up. Replaced evaporator fan motor and cycle, all functions tested OK. No leaks present. Job complete"
DISHWASHER WHIRLPOOL WDT720PADM3 Arrived on site and tested operation. Found unit leaking from diverter seals. Unit will need new sump to repair. Instructed customer that unit should not be used until repaired due to leak. Also found door falling open due to friction pads have failed. Ordering both pads to correct door issue as well; ordrng 2 WP8268961 (pad)s and 1 WPW10671941 (pump&motor)
RANGE WHIRLPOOL AGR5330BAS3 Arrived on site and inspected door. Found stainless trim separating from glass. Unit will need new outer door to repair; ordrng 1 WPW10535793 (glass-door)
REFRIGERATOR KITCHENAID KSSC48FTS02 Arrived on site and installed new control kit. Tested for proper operation. Unit working properly. Job complete
DISHWASHER WHIRLPOOL WDT720PADM2 "Arrived on site and installed new sensor, harness, control and panel. Tested for proper operation and found unit working properly and all water connections dry at time of service. Job complete"
DISHWASHER WHIRLPOOL DU915PWPB0 "arrived on site to install previously diagnosed and ordered parts. In arrival, I found that the upper rack spray arm was already disassembled. When I went to reassemble the spray arm assembly, I found that the actual broken part was not ordered. The spray arm mount is broken and needs to be ordered. I am ordering the mount and scheduled return service for 10/24/18. No water leaks observed during service. The parts ordered for today, spray arm manifold and cover screw were left at the home and will be used on next service call as both original parts were worn and will eventually need replacement.; ordrng 1 WP3385159 (mount)"
VENTHOOD UNKNOWN UXT5230BDS1 Arrived on site and tested operation. Found light on the right out. Tested and found socket to be the issue. Installed new socket and tested. Found the left light out now. Installed left light and tested. Unit working properly. Job complete
DISHWASHER WHIRLPOOL WDT790SAYM3 Arrived on site and tested operation. Found unit fills but sump not running checked connection at pump and found secure. Pump came on mid way through diagnostics but has a grinding sound. Unit has failed sump motor. Installed new sump and tested for proper operation and leaks. Unit tested good and no leaks at time of service. Job complete
DRYER WHIRLPOOL WED92HEFW1 "arrived on site to inspect dryer making knocking noise. Upon arrival, the customer turned the unit on and immediately you could hear what sounded like an object clanking around inside the drum. I removed the top of the dryer to expose the control and drum and turned the unit on and found that the drum is rubbing against the right side panel. The right side panel is badly dented and due to the friction caused by the rubbing, the paint is peeling off of the panel and the drum is thinning out which will eventually cause a hole in the drum liner. The customer advised that it has been that way since the day they moved in on 09/13/18. The customer advised that they notified their builder about the issue two days after moving in and are just now getting service. I advised the customer that I am ordering the side panel and drum and will return with a dryer kit. I advised the office will have to schedule return service.. No lint observed during service.; ordrng 1 W10
REFRIGERATOR WHIRLPOOL WRF767SDEM01 Arrived on site. Replace harness assembly with thermistor all functions tested OK. Instructed customer to allow 24 hours for unit to cool down completely. No leaks present. Job complete
DRYER MAYTAG MEDC215EW1 "Arrived on site. Checked for not advancing issues. Found timer not advancing and staying stuck. Replace timer assembly and cycle, all functions tested OK. Job Complete"
DISHWASHER GE GLD6560L00SS "arrived on site to inspect dishwasher not operating. Upon further inspection, the customer advised that the plumber had come and said that nothing was wrong with the hot water valve under the sink. I checked the water valve and made sure that it was turned on at the valve and at the sink and it was on. I attempted to turn the unit on and the drain pump came on, but due to the installation and age of the unit, I could not get the door to adjust and allow me to test the unit. I was finally able to get the door adjusted to where I could turn the unit on. I found some water in the tub area and the motor was engaged but the control panel would not allow me to change wash cycles ad when I would try to change the cycle, the unit would stop. I opened the door panel an inspected the control and door switches then put the door back together and the unit acted the same as before. I contacted my Service Manager CS to discuss this unit as he has performed repairs on it
OVEN KITCHENAID KEBS107SSS00 "arrived on site to inspect oven broil element not working. Upon further inspection, the customer advised that the broil element actually caught on fire. I did find that the element had caught fire and needed to be replaced. I removed and replaced the broil element ad tested in broil mode and the unit operated as designed. Job completed."
DRYER MAYTAG MEDC215EW1 "arrived on site to inspect dryer cord melted. Upon further inspection, the customer advised that the unit sparked at the outlet and stopped working. The unit was still plugged in but had no power. I unplugged the unit and found the left prong on the plug was burnt and some of the rubber housing was melted. Using my thermalcouple, I checked the outlet for voltage and found none. I checked the breaker box and found that the breaker had tripped. I attempted to turn the breaker on, but it tripped again. I tried again and this time it stayed on. I checked the outlet for voltage again and found 240 volts. I verified ohms to all components in the back of the unit (fuse, cutoffs, element). I removed and replaced the power cord, but due to the issue with the outlet, I advised the customer to have an electrician inspect the outlet and breaker box before plugging the unit in and using it. I advised the customer that once they have the electrician inspect the outlet/break
RANGE WHIRLPOOL WGG745S0FS02 "arrived on site to inspect range gas leak. Upon further inspection, the customer advised that an inspector checked the unit out and found that it has a leak somewhere in between the gas line ad the unit most likely the unit. I verified the cooktop burners were operating. Using my floor protector, I pulled the unit out from the wall/counter area and removed the back cover to expose the wiring harness and gas line connections/valve. Using my liquid gas detector, I checked all gas line connections and found that the line connection coming out of the valve was not tight and small bubbles began to form when I applied the detector. I tightened the connection and tested with the liquid detector again, all while showing the customer what I found, and the leak stopped. (Picture). No other gas leaks detected during service. Job completed."
FREEZER MAYTAG MZF34X20DW03 Arrived on site and tested operation. Found loud vibrating noise coming from compressor area. Found low side line touching compressor tray as well as the drier. Moved lines and tested. Unit working properly. Job complete
DRYER MAYTAG MEDE201YW1 Arrived on site. Checked for no operation issues. Found motor locked up not allowing drum to turn.Job complete
DISHWASHER GE GSD3230F00WW "GSD3230F00WW Arrived to instal part. I found the timer fully functional and re-diagnosed. The drain solenoid would not move, but it had voltage to it and showed the correct ohms. Water had been leaking in small amounts long term and corroded the bottom of the solenoid, causing the rod to stick in the drain position. The unit will require the sump and solenoid and all parts required come included with the complete sump kit. Office to order sump kit. The water inlet issue was due to the valve under the sink shut off and after correcting, the unit filled as designed. The customer will not use the unit until repairs are completed. No leaks of the water supply observed. Last call of day please.; ordrng 1 CNOTES (LAST CALL OF DAY PLEASE. ) and 1 WD26X10013 (motor/pump assy)"
COOKTOP WHIRLPOOL W5CE3024XS00 Arrived on site. Check for element issues. Found infinite switch not regulating element correctly. Will need infinite switch to repair unit and will bring element for back up. Resch for 10/23/18 cust requesting afternoon appt if possible. ; ordrng 1 8273994 (surface element) and 1 CNOTES (CNOTES ) and 1 W10861720 (INFINITE SWITCH )
RANGE GE PGS930SEL1SS Arrived on site. Replaced blower assembly and main control. Ran oven to 350° all tested OK. No leaks present. Job complete
REFRIGERATOR KITCHENAID KFIS29BBMS00 "Arrived on site. Replaced evaporator, dryer, service port and compressor. Vacuum and charged but when plugging up unit found nothing coming on. Found deli drawer short and will need to be replaced. Spoke with CS and will only charge for part. Will collect 115.03+ tax on return. Office to reschedule; ordrng 1 W10565995 (cntrl-elec)"
MICROWAVE WHIRLPOOL WMH31017FB0 Arrived on site to test unit for not heating. Turned unit on and can hear magnetron buzzing really loud. Got magnetron opened box and magnetron damaged. Will order new magnetron wpw10693025. Rescheduled for Tuesday 10/23. ; ordrng 1 WPW10693025 (MAGNETRON )
RANGE WHIRLPOOL SF368LEPB0 Arrived on site to test unit for oven not igniting. Test u it and found bad ignitor. Will need to order new bake ignitor WP9758079. Customer also complaining about temp when oven was working checked sensor and found bad sensor WPW10181986. Rescheduled for Tuesday 10/23 ; ordrng 1 WP9758079 (BAKE IGNITOR ) and 1 WPW10181986 (SENSOR )