Welcome to Appliance Express!
Our team is happy to help!
for Central Texas
Our Reviews by City
Tom - Austin, TX
Our dish washer was not cleaning the dishes. Scott came and was excellent. The bits of food had been in the food over the holidays while we waited over Easter for our appointment. We had no problem with that. But after he left we washed and the machine still left food from the old dishes on the dishes. We are going to try again with fresh dishes later to see if the fix worked.
Hayley - Austin, TX
Efficient and effective
Charles - Georgetown, TX
Technician was friendly, quick, and knowledgeable
Deborah - Canyon Lake, TX
Overall, a great experience. We had to wait an extra week for parts that were not needed (ordered and deemed necessary by another technician). Otherwise, everything was great....thank you!
Painfully slow and filled with errors
Leeann - Waco, TX
The electricity went out on my Kitchenaid dual fuel range so the oven didn't work. The first service person diagnosed that he needed two parts. One was no longer made. I actually had that part in my possession from a service call in 2017 but it could not be used because it was not certified by Appliance Express. Kitchenaid found the part and shipped me TWO of the same part. The service person returned and found that the second part had not been ordered so I had to wait until the second needed part was sent. The first service repairman had not documented the need for the second part. Finally after one month the oven was repaired.
Heming - Austin, TX
Great, clean, friendly
Thomas - Pflugerville, TX
Had a great exoerience with my warranty repair on my dishwasher.
Thomas - Marble Falls, TX
Clif was knowledgeable, professional, and pleasant to work with.
On time, professional
Martin - New Braunfels, TX
Kevin was on time and efficient in his work great job!
Angie - Kyle, TX
Hanumantha - Pflugerville, TX
Dave - Marble Falls, TX
Clif was very knowledgeable and professional. He went about his business very efficiently, wasted no time during the repair. Highly recommend him as a tech.
Neta - Austin, TX
Dubelsa - Cedar Park, TX
The whole experience with Appliance Express was outstanding. The follow up email to confirm appointment, to the expected time of arrival, to Lou professional attitude was great.
Great service, but service charge high.
Paul - Austin, TX
Considering that I had given a correct diagnosis of the problem, I think the service charge was somewhat excessive .
Awesome Service by Kevin
Marisela - Kyle, TX
Kevin came twice to work on our washer. He was very professional and was happy to answer our questions.
Very efficient. . Great Service
Faye - Austin, TX
Works more efficiently.
Lengyel - New Braunfels, TX
I like the way this company sends texts to confirm appts. and also calls when the technician is on the way. Robert was cordial and professional.
Francis - Georgetown, TX
Joel was on time, polite, and friendly. He got the repair done very quickly. Thank you.
GDIII - Austin, TX
Jasmine - Kyle, TX
Prompt service, very polite
Beverly - Austin, TX
Kevin arrived just when he said he would. He communicated thoroughly all through the process, and finished the project quickly. I'd use this company again!
Bad repair, long wait, and expensive
Robert - Georgetown, TX
Service required was to replace a burned out heating element in a clothes dryer which was done. However, the next day when I turned on the dryer, it made a loud thumping noise which I had never heard before the repair. It sounded like the drum is out of balance. The repair man should never have left our house with the dryer in this condition. The time to get service was 5 days which borders on unacceptable.
Stephen - Austin, TX
My 4 year 4 month old KitchenAide dishwasher went on strike. I called Appliance Express. The call was handled professionally. We set an appt. It was Verified. The Tech called with in the assigned window. He showed up on time. The dishwasher was repaired.
SB - Austin, TX
DISHWASHER MAYTAG MDB4949SHZ0 "Arrived on site for unit not starting. Found 120v but. Not powering on, replaced control and tested good, no leaks on site"
OVEN WHIRLPOOL WFG515S0EB1 Arrived to inspect gas cooktop range not working. F1E1 was displayed on the control.Removed and replaced the control. Reassembled the unit and unit tested as designed.JOB COMPLETE
RANGE WHIRLPOOL WFG320M0BS3 Arrived on site and found oven rack bowed in center. Installed new rack. Job complete
WASHER GE GFW450SSM1WW Arrived on site for washer making loud noise. Tested and inspected unit and found motor and belt dislocated and rubbing against plastic. Reseated motor and belt. Tested unit and all operations are normal. No water leaks present at time of service.
COOKTOP AMANA AER6303MFS1 Arrived onsite for customer complaint of rear element not coming on range. Found element and switches shorted. Removed and replaced switches and elements. Reassembled and tested. Both work as intended. No other issues found.
WASHER WHIRLPOOL WTW5000DW1 "Arrived on site , replaced drain hose and wash plate . Unit is still not hooked up to water supply . Manually tested unit all checked normal . No water leaks detected at time of service . Job complete ."
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site to test unit for unit not getting water in. Test unit and found fill valve connection was a off. Secured fill valve connection test unit and unit getting water job complete.
WASHER UNKNOWN HLC1700AXW Arrived onnsite and found haier washer dryer combo with door locked and throwing fc error when cycles attempted. Ge service matters stating control not sensing motor and motor needed if tub has not cracked and leaked. Unit will need motor. ; ordrng 1 WH18X27723 (MOTOR PCB )
FREEZER WHIRLPOOL F20BBA Arrived on site for recall issue. Installed recall kit to defrost heater followed all instructions in kit powered unit on unit working as designed. Repair covered under rework
DRYER WHIRLPOOL WED560LHW0 Arrived on site for dryer noise and found left rear roller to tick slightly because drum appears to have slight sharp imperfection. Leveled unit and corrected noise by adjusting drum. Some noise still present but within range.
REFRIGERATOR KITCHENAID KRSC500ESS01 "Arrived on site for frost build up and freezer light out . Found upper freezer gasket not sealing properly and light not working . Switch tested good . Replaced light ,unit is functioning properly . Ordering freezer gasket . . No water leaks detected .; ordrng 1 WPW10355585 (gasket-fip)"
MICROWAVE WHIRLPOOL WMH73521CS5 "arrived on site to inspect microwave start button not working. Upon further inspection, the customer advised that when they went to press start on the microwave, it would not come on and she noticed that the light would not come on when opening the door. I tested the switches and when I opened the door, the light did not come on. I removed and replaced the switches and tested the unit several times and the unit operated as designed. I advised the customer to not pull down on the door when opening and to not slam the door as it will damage the switches. Job completed."
REFRIGERATOR KITCHENAID KSRS25QAAL01 Arrived on site for unit leaking water. Tested icemaker and water dispenser. All was dry. House floor was dry as well when I arrived. However the defrost drain pan was not completely installed in its location. Suspect that may have been the issue.
MICROWAVE WHIRLPOOL WOC54EC0HS01 "arrived on site to install previously diagnosed and ordered part. Due to the console freezing up, I removed and replaced the console and tested. Unit operated as designed. Job completed."
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site to diagnose a dishwasher that is not draining. Found broken glass obstructing drain pump from running. Removed all debris from pump and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
WASHER AMANA NTW4516FW3 Arrived to inspect washer not draining. Tested unit and found a defective latch and drain pump. Removed and replaced the both latch and drain pump.Reassembled the unit and unit tested as designed.Calibrated unit.JOB COMPLETE
DISHWASHER JENN-AIR JDB9800CWP2 Arrived onsite for the dishwasher with water remaining in the tub at the end of the cycle. I found the drain pump not running because there was a piece of glass in it (see pic). I removed the sliver of glass that was jamming the impeller and tested the unit. The unit is working as designed. There were no water leaks present at the time of service. Call complete. Use Authorization
WASHER GE GFW450SPM1DG Removed and replaced the below THD ordered for the repair.Job complete
REFRIGERATOR WHIRLPOOL WRF736SDAM14 "Arrived on site and found no ice production, set refrigerator into diagnostic cycle and started test 57 and icemaker motor would not move. Disassembled upper section of refrigerator and replaced ice maker and ran test 57 again and icemaker turned properly. Ran test 45 and confirmed Icemaker filled with water. Recommended that customer discard first batch of ice. No water leaks from connections at time of service
DISHWASHER IKEA IDT870SAGX0 Arrived on site to install previously diagnosed parts. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
DRYER MAYTAG MEDB835DW4 Arrived on site to replace user interface for dryer. Replaced part and tested unit. Found all is functioning properly at this time.
WASHER MAYTAG MVWB765FW3 Arrived on site and installed new gear case. Tested operation and found unit working properly and all water connections dry at time of service. Job complete
REFRIGERATOR WHIRLPOOL WRS586FLDM00 Arrived to inspect refrigerator not dispensing. Confirmed the complaint and removed and replaced the housing.Reassembled and unit tested as designed.
RANGE WHIRLPOOL WFE540H0ES2 "Arrived on site and inspected range and found terminal block has failed, main harness will also be needed. Will also bring back control board to ensure repair on the next visit. Customer will need to get a new four prong power cord as well.; ordrng 1 W11134549 (MAIN HARNESS ) and 1 WPW10586737 (cntrl-elec)"
DRYER WHIRLPOOL WED49STBW Arrived on site to diagnose a dryer that is damaging clothing. Tested unit and found sensor bar is not fully mounted causing them to catch clothes. Remounted bars properly and tested unit. Found all is functioning properly at this time.
REFRIGERATOR WHIRLPOOL WRT541SZDDM00 "Arrived on site for unit with loud fan, removed cover and found drain clogged with debris, causing ice to build up to fan. Cleared drain and ice and tested good, no,leaks on site"
WASHER WHIRLPOOL WET4027HW0 Arrived on site for washer sometimes not filling and making noises when on. Inspected unit and work area. Found water dripping from inlet valve. Performed diagnostics mode and checked fault codes. Found fault code F8-E1 long fill and F8-E3. Found faulty inlet valve. Will need to replace valve. If problem continues will need to check water pressure to unit. ; ordrng 1 W11222849 (INLET VALVE ASSEMBLY )
WASHER WHIRLPOOL WFW5620HW0 "Arrived on site for unit making noise, found unit making belt screech type of noise, but unit is Direct drive, and uses no belts ordering stator and rotor; ordrng 1 CNOTE (OFFICE RS ) and 1 W11314361 (ROTOR ) and 1 W11314659 (STATOR)"
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site to test unit for no power. Test unit and found black wires not connected at junction box. Secured black wires test unit and unit test good job complete no leaks present at this time.
MICROWAVE WHIRLPOOL WMH53520CS5 Arrived on site and found no display and replaced control. Unit is now operating as designed.