Willie - Austin, TX
Brand new refrigerator with two service calls. Whirlpool should be better than that
Anita - Austin, TX
Derek was terrific. He diagnosed our problem and explained it to us clearly. We would gladly have him back again.
Andrea - Pflugerville, TX
Terrific service from friendly, professional technicians
Nora - Round Rock, TX
I had to wait a couple of days because the issue was not an emergency; completely understand. That said, they obviously paid attention to the information I had provided as to the problem. Brought the right parts, came on time, with communication ahead as promised. Gerry and Al were extremely nice and very efficient!
Very slow schedule
Jack - Waco, TX
Great customer service & kind & knowledgeable service man.
Irene - Waco, TX
Great ,honest, prom and excellent and great communication customer service.
Terri - Austin, TX
Michael - Leander, TX
Technician was excellent
Christopher - Cedar Park, TX
Technician contacted before, very professional knew his trade and took care of the task at hand, excellent technician
Jose - Georgetown, TX
He calles before he arrived, and the he came early. I like that.
Al - Austin, TX
The experience was good, but the technician was polite and efficient.
Great, expert service
Joe - Georgetown, TX
I called in with a problem with my wash machine. They were able to diagnose it over the phone, order the part, and show up a couple of days later with a fix. I was amazed at how quickly the repair was made and how professional everyone there was.
Trinidad - Austin, TX
April - Bertram, TX
Diego is Great
Jill - Seguin, TX
Diego resolved the problem quickly and educated us on how to remove and put range door on properly.
Fast, friendly service
Stanley - Austin, TX
Lou was very professional.
North - Hutto, TX
North - Hutto, TX
Annette - Georgetown, TX
Doran - Austin, TX
2 previous techs didn’t find the simple solution
Sophie - Belton, TX
Gentlemen, very professional
Glenn - Austin, TX
Jeff - New Braunfels, TX
Kevin was on time and did a great job. We are optimistic we have fixed our problem with his help.
Dave - Lakeway, TX
Luis was on time and did a great job.
Justin - Austin, TX
Brian - Austin, TX
Wesley was very professional, on time and handled my issue correctly. He also provided information on keeping my appliances running to their full potential.
James - Kempner, TX
Great service.. would use your company again and refer others.
Jeff - Georgetown, TX
Johnathon was very knowledgeable and friendly. Fixed our problem quickly and was confident with his work.
Great Service, Honest Technician
Lance - Austin, TX
Richard - Round Rock, TX
TYLER DID A GREAT JOB. HE ARRIVED PROMPTLY AND COMPLETED THE JOB QUICKLY. GOOD PEOPLE SKILLS.
Exceptional service, right on time, very knowledgeable
Wilfred - Pflugerville, TX
Chase was respectful for my need of an early appointment. He works diligently & ensured that the job was done right. After finishing his work, he made sure his workspace was clean. He’s professional, friendly, & does a great job.
Tayrin - Round Rock, TX
I am a working single mom/wife while my husband is serving overseas on deployment. With limited PTO from work and time in general I was hesitant to call just anyone to service my appliances and waste my time and money. On Tuesday 10/9 I put out a late night service request to have my washer and refrigerator which have been acting up for a few days looked at. My biggest fear was having to wait an eternity for someone to come out and look at my appliances and would they fix them correctly that was another concern and how long before that happened from start to finish, I wondered.To my surprise on 10/10 the very next Wednesday morning I received a call from Appliance Express attempting to schedule a service time with me. We went ahead and booked Friday 10/12 at a time window that best worked for me with my limited availability. Tyler came out that Friday, at the earlier part of my time window surprisingly, I didn’t have to sit all Friday evening waiting for him. He took care of my washer immediately and ordered parts for my refrigerator and scheduled me for today Tuesday 10/16 again a date and time that worked for me and came out and completed the repair of my refrigerator. On both occasions Tyler demonstrated a high level of professionalism and knowledge of what he was doing. He was courteous and very respectful of my time. All in all having two appliances fixed in a matter of a week allowing for my schedule and time for parts to arrive that seems incredible and service like I have never had before. Thank you Tyler for being my official technician of choice from here on out when I call Appliance Express. Thank you Appliance Express for hiring smart young men like Tyler to represent your company and thank you for your prompt response to repairing my appliances in a way that was efficient and in a timely manner. While I don’t look forward to anything else breaking in my home I feel safe enough that while the husband is away serving our country I can rely on the help of Appliance Express and Tyler for future home appliance issues. Thanks so much for a wonderful experience. Two thumbs up and five stars for satisfaction from The Rios Family!
Mohit - Cedar Park, TX
Ronald - Austin, TX
C&D Appliance Studio - Marble Falls, TX
Nice tech, good service, efficient handling. (warranty repair through manufacturer)
Linda... Great Service...and on time
Linda - Round Rock, TX
Layde - Austin, TX
Caleb - Austin, TX
The Technician was very friendly and helpful.
Didn't do anything
Benjamin Orgain - Austin, TX
The tech wasn't able to do anything to fix my issue.
Beverly - San Marcos, TX
Karen - Cedar Park, TX
Very professional and friendly
Will - Austin, TX
On time and knocks out the work.
Bobby - Round Rock, TX
Although disappointed that our Maytag washer is less than a year old and has required replacement of two defective parts, the response by Appliance Express has been excellent. They responded in a timely manner, Tyler arrived with necessary parts and was quick to get the job done. He was very pleasant, courteous, respectful and knowledgeable about what needed to be done. I would not hesitate to call them for appliance service needs in the future.
Great Service, Steve was very professional.
Dwain - Temple, TX
Chris - Austin, TX
Excellent service call. Courteous, professional, and was able to fix our dishwasher ASAP.
Lynda - Temple, TX
Your are best will always ask for your services
Quick, fast and helpful!
Joe - Round Rock, TX
Arlene - Austin, TX
Jessica Fink - Pflugerville, TX
I had Wes come out to investigate my ice maker which had stopped working earlier in the week. He arrive earlier than originally estimated (a good thing) and the problem was fixed quickly. He said if it gave me any more trouble, he could come back by the following day to replace it. I did not need to take him up on that offer as the ice maker is now working as it should!
Continued Great Service!
MF - Leander, TX
Unfortunately had our second appliance failure -- BOO Whirlpool. Fortunately Appliance Express provided the service again and it was another top notch experience. Lou, the technician was on time, diagnosed the problem quickly and had it resolved within an hour. I love that Appliance Express shows up with the likely parts in hand -- none of the takes-a-week-to-get common part delays! I highly recommend them and our multiple experiences with Lou have been superb
service technician was knowledgeable and did excellent work I was well please with the outcome
Clifford - Austin, TX
Came prepared, had replacement part in hand!
Lisa - Austin, TX
Scott had everything with him when he knocked on the door. Had the old part replaced quickly, made sure it worked and was off to his next stop.
on time & very nice repair man 706 godspeed Pkwy, Pflugerville
Robert - Pflugerville, TX
Dawn - Georgetown, TX
arrived on time, found and fixed the problem quickly. made sure I didn't have any additional problems with any of my other appliances
Nicholas - Austin, TX
Lee and April Whitaker
April - Austin, TX
Quick and easy
Taylor - Liberty Hill, TX
Very friendly, process was fast and very simple!
Fast and fixed.
David - Leander, TX
Tommy was determined to satisfy his customer!
Sam - Kingsland, TX
Jerelyn - Liberty Hill, TX
James did a great job of taking care of a very elusive problem that didn't want to show itself while he was here. But he was able to locate the problem, fix it and get it done.
Got here early, got it fixed
Marcha - Burnet, TX
Unfortunately, this was the second trip since they needed to order a part, so I was without a washer for a week. But he got here at the beginning of the appointment window and got everything all fixed in short order.
Annette - Austin, TX
Jerry was the best service rep I have ever met. He diagnosed the problem with my frig in less than 30 minutes..
Great Service appliance under warranty
Llana - Cedar Park, TX
Very professional and ability to determine what the problem was and fix it.
Job done quickly
Weiling - Cedar Park, TX
Gari - Liberty Hill, TX
Technician Professional, Knowledgable, and Courteous
Cathleen - Wimberley, TX
Brandon was very patient explaining how the digital oven heats and works, as well as providing an understanding of how the oven thermometer I purchased works. The variance of temperatures has been an ongoing issue, and unfortunately is still is a problem, as far as I can tell. I will be documenting/monitoring & contacting Whirlpool with the results. If we need service again, I hope it's Brandon who's sent out!!!
Great professional service
Ellen - Austin, TX
Very nice guy who informed me on what exactly was wrong with fridge and what he needed to do to fix it. He was professional and did a great job fixing our fridge
On time and knowledgeable
Shawn - Austin, TX
The tech was polite and knowledgeable. The service was completed within an hour and the washer was up and running great.
Matthew - Liberty Hill, TX
Whirlpool service call
Ann - Lockhart, TX
The serviceman was so nice and did a good job finding the problem and giving me an estimate of the repairs. I decided to go with a new unit rather than pour money into an old machine. I was totally satisfied and will call this service again if needed.
Freddia - Dripping Springs, TX
Honest repairman. He couldn’t find the problem but made suggestions on things to try to help with diagnosis. Arrived when said he would.
John - Austin, TX
I have a dryer thati bought in February. It stopped working. I knew it was within the 1 year warranty. When the repair man spoke to my wife he told her since it was past 180 days he would need to charge her $100 if he didn't find anything wrong with the dryer. He said the air duct was clogged. The house is2 years old but had someone come clean the duct. The air duct was not clogged.
Carrie - Georgetown, TX
Anthony - Austin, TX
Told me everything I needed to know about my washer.
Fast and great service!
Marcus - Austin, TX
Darryl - Liberty Hill, TX
On time & friendly Workman
Replace Ice Maker
Betty - Kyle, TX
It's working and I'm so happy! Robert was nice as always and I'm a satisfied customer. Thank you.
Diane - Austin, TX
Michael - Waco, TX
Arthur was friendly and accommodating. He even vacuumed behind my oven and fridge!
Thorough and successful
Dave - West Lake Hills, TX
I've struggled with my Kitchenaid combo oven+microwave for weeks, trying to figure out why it gets a door error. Leo carefully checked every wire, switch and component and found the problem. Great work!
Susan - Georgetown, TX
Jauchi - Cedar Park, TX
Lou is very professional, knowledgeable, punctual, friendly, and efficient. He explained clearly about the problems and provided advice on how to care for my dishwasher in the future. Everything was done for about an hour or so. Great experience. A big thumbs up to Lou!
Richard - Smithville, TX
Quick - they had the part to fix the washer.
Mary - Spicewood, TX
Clif was on time, explained potential problems with appliance before starting. Very professional and personable
David - Cedar Creek, TX
The guys were in and out. Super fast! We would definitely call AE again.
Best Appliance Repair Experience Ever
Wesley - Hutto, TX
Simply the best appliance repair service experience I have ever had. The repairman was ontime, polite, quick, careful, and thorough. A ‘wow’ experience for sure.
Great service Lou was very professional and nice
Seinivasan - Cedar Park, TX
Lou was very professional and detailed. He tried to resolve the issue one step at a time, took proper approval before installing higher priced spares and I am so glad my washing machine is fixed 😊👍 I would like quicker appointment availability though as with untilities things pile up rather fast 😬😊👍
Wanda - Spicewood, TX
Great job. Very profession
Very Good Service
Sean - San Marcos, TX
I filed a claim with my home warranty for dishwasher repair. AE emailed me the next day for specifics on my repair, to include pictures and video if available. They scheduled a visit within 48 hours. They came and had to order parts to complete the repair, so had to come back several days later once the parts came in. I did not hear back from AE once the parts arrived, so I had to call in for status. They immediately scheduled the follow up appointment for the next day. The technician came as scheduled and completed the repair.
Lisa - Killeen, TX
Arthur was amazing!
Travis did his thing
Tosh - Round Rock, TX
Sharon - Georgetown, TX
Wonderful service technician
BJPerez - Round Rock, TX
Tyler was assigned to our Whirlpool appliance warranty service; not only was he friendly and knowledgeable but he even got to us earlier than our scheduled appointment time - very happy.
STEVE IS THE MAN!
Michael - Killeen, TX
Steve came to my home. Confirmed the issue. He had the part on hand. Changed the part within 10 minutes. This is how service should look! This was a warranty claim.
Alicia - Austin, TX
Wesley did an awesome job and fixed our issue promptly.
Joyce - Georgetown, TX
Thanks he was very good, knew what he was doing , and the price was fair, I will tell my friend's
John - Georgetown, TX
Nice fast and clean
Ronald - Killeen, TX
Amli - Austin, TX
Scott is a great tech!
Elva - Del Valle, TX
We are very happy with Appliance Express', Scott Mckenzie's service! He was on time, knowledgeable & polite
Connie - Georgetown, TX
Very friendly guy
Kate - Georgetown, TX
Paul was very helpful and nice.
Julie - Austin, TX
jw - New Braunfels, TX
Very polite and professional; did great job.
Andrew - Leander, TX
Lee - Austin, TX
James - Kempner, TX
Steve was very professional and did a good job of installing parts within our refrigerator.
Hank - Austin, TX
Kevin was awesome, very professional and respectful.
Hanna - Austin, TX
Professional, knowledgable, and courteous service.
Roy - New Braunfels, TX
Holly - Austin, TX
Joseph was professional, knowledgeable, courteous and friendly. Very good experience. Thank you.
Jessica - Round Rock, TX
Jonathan was very professional and friendly. He wore shoe covers because it was a rainy day, which I thought was very nice and courteous. He explained the issue with my gas stove, and fixed the issue with no problem.
Great Friendly service
Antonio - San Marcos, TX
All the service men, that has service my homes, are very professional, and very friendly. They walk me through everything that needs to be done, and what may happen. I really loved the ability to use PayPal. I use PayPal for all of my business use. I will definitely use your service, in any problems come up, in all my homes. 🙂
Great Job, very efficient
John - Canyon Lake, TX
Lorri - Round Rock, TX
Had a great experience with Tyler. He was early, efficient and friendly. Couldn’t have asked for a better repair experience! Thank you!
Quick Knowledgable Service
Spencer - Austin, TX
Wesley helped us to quickly determine the scope of what had gone wrong with our dishwasher. He seemed knowledgable and was very courteous.
Very good service
Todd - Georgetown, TX
Jonathan was on time, fixed the problem and cleaned up.
Steven - Driftwood, TX
Said he could fix problem for $350 until found out unit was under warranty then just calibrated machine to fix?? Highly questionable it is fixed unit still will not add enough water to wash or rinse clothes!
Great service and great manner!
James - Austin, TX
Leonardo was quick, professional, polite, and gave a very clear explanation of what was going on with the dishwasher and how to avoid problems in the future. I've followed his suggestions and it's worked very well so far!
Veronica - Temple, TX
Steve was very professional and timely.
Shirley - Georgetown, TX
Quick and efficient
Michelle - Kyle, TX
Very good service from them - warranty call under David Weekley but they were responsive and technician knew what he was doing and was very friendly and efficient. 5 stars
professional and helpful!
Riverside - San Marcos, TX
Great service! Technician was quick in diagnosing the problem.
Thomas - Austin, TX
Dennis - Dripping Springs, TX
Perhaps Brandon was unfamiliar with this ice maker . It still doesn’t make ice but ice maker leaks water about every five minutes.
Camden - Austin, TX
Excellent and courteous!
Marcia - Temple, TX
Steve is very professional and polite. He demonstrated to be very knowledgeable.
Melodie - Belton, TX
Diane - Marble Falls, TX
Griffith - Cedar Park, TX
Jones - Austin, TX
Lou was very helpful explaining things. Quick and efficient service.
Great service, nice people
Melinda - Georgetown, TX
Great experience. Gerry was friendly and knowledgeable. Will definitely call Appliance Express for all my appliance repairs.
Great Service! Quick and reliable
Adam - Austin, TX
Dale - Bastrop, TX
Repair was completed well . Repairmen were courteous and efficient.
Competent Service Technition
Cythia - Georgetown, TX
Tyler explained relevant things to me re: the refrigerator’s operation and adjusted it well.
Steven - Georgetown, TX
Right on time, kept things neat and tidy, very friendly and professional, and they fixed the problem. Who could ask for anything more.
Leo - San Marcos, TX
Zwolinski - Georgetown, TX
Personable and on time
good service, would use again
Merle - Pflugerville, TX
very good service man
Judi - Georgetown, TX
Communication with the office was good, the tech was on time and very personable.
Bob - Leander, TX
From the front office to the service technician, great service. Our technician was very professional, knowledgeable and easy to work with.
David - Austin, TX
Chase was very professional and informative. Fixed our dishwasher issue quickly!
Angelique - New Braunfels, TX
Friendly, punctual & informative tech
Professional Service Tech; Hang on to this man..He is Great. !!
Norton - Georgetown, TX
I hope to get him every time I call Appliance Express. He is very knowledgeable, professional and caring
Vipul - Round Rock, TX
Have had an amazing experience with Appliance Express, from the ladies in the office to the technicians that have come out to work in our appliances. Very professional and knowledgeable.
Rogelio - Leander, TX
Lou was on time an very professional. He gave us the courtesy of wearing "booties" into our new house even though our dogs had it plenty dirty. Thanks for being so considerate.
Leslie M - Georgetown, TX
Very happy with this business and Lou, the rep that came out, was prompt and professional! I was also pleased they could come out quickly!
Adler Dish Washer Repair
Adler - Georgetown, TX
Problem identified quickly and resolved 2 days later.
Problem solver, great service!
Margie - Kingsland, TX
We were pleased with our service. Very helpful and extremely professional workers. Appreciate our appliance problem has been solved and repaired. Thanks
Dave - Round Rock, TX
Thanks for the quick, professional and courteous service!
Regina - Bastrop, TX
Professional and efficient.
CS - Cedar Park, TX
I was very happy about quality of service and contact made by the tech.
Desmond - Manor, TX
Joe was extremely knowledgeable, efficient and personable. It was one of the best professional experiences I’ve ever had with a repair company.
Akhtar - Round Rock, TX
Hanna - Austin, TX
Brandon was very pleasant, arrived early and fixed the problem with my dryer quickly.
great service, very accomodating
Ron - Round Rock, TX
Wesley is truly an asset to your company!!!!
Anna - Pflugerville, TX
Professional and quick
Gott - Cedar Park, TX
Lou was very good in taking care of our washer. He came in and explained the problems, replaced parts. Gave me some very good hints on using the washer. I am so appreciative of his professional manner. Very experienced and knowledgeable on the machine. I would highly recommend Lou. Diane Gott
Really great service!
Sergio - Pflugerville, TX
The technician was very knowledgeable and prompt. It was an extremely smooth appointment and was happy with the result.
Ed - San Marcos, TX
Shallow - Georgetown, TX
Lou was very professional & was able to diagnose/ repair my problem quickly.
Tenacious!! Great Attention to Detail!!
Laurence Abrams - Round Rock, TX
Jonathan is very knowledgeable and thorough. He's your best technician, hang on to him!! The low inconvenience rating is not due to Jonathan, but due to the fact it took 6 site visits and 45+ days to get this item repaired.
Todd - Liberty Hill, TX
Tyler was very nice and professional. Cool guy to talk to too, and he was very neat and clean with his work.
Always quick and professional!
Kendall - Austin, TX
Job well done
Taylor - Austin, TX
Great work! Very courteous and professional
Nancy - Round Rock, TX
Friendly and knowledgeable
YES, ABSOLUTELY GREAT SERVICE!
Helen - Horseshoe Bay, TX
Tommy was very professional and personable, I appreciate his attention to detail!
Yulo - Georgetown, TX
Zavala - Georgetown, TX
Lou did a very good job, he was kind and helpful in answering any questions I had. Great job it's working fine. Thank you so much
Chris - New Braunfels, TX
Derek was very nice and answered all my questions. He did need tools that we loaned him to use. you Should give your people all the tools they need.
Truly professional - Great work
Shankar - Leander, TX
Prompt and great service
Catherine - Bastrop, TX
Garrett - Austin, TX
Abraham - Austin, TX
Cunyus - Leander, TX
Lou came out to repair our microwave and was very courteous, knowledgeable and extremely careful. He was pleasant and professional and didn’t waste any time at all in getting the job done properly the first time! Thanks Lou!
Exceptional Customer Service
Natalie - Round Rock, TX
Tyler was fast, courteous and proactive. He arranged a follow up appointment because of my appliance's situation needing additional support post-replacement.
Service was great!
Zorba - Georgetown, TX
A job well done. A very professional & pleasant repair tec. A business we would call again.
Judy - Round Rock, TX
my service tech was very knowledgable
James - Holland, TX
All around excellent service!
Helen - Austin, TX
Rudy - Round Rock, TX
Taylor - Liberty Hill, TX
Melody - Round Rock, TX
Tyler fixed knew the problem and fixed our oven right away. He was friendly and quick. He even came on Labor Day to help schedule the job. Thanks!
Anonymous - Georgetown, TX
Stover - Georgetown, TX
professional and kind
On time, Friendly, Knowledgeable, Fast
Mr - Florence, TX
service tech did great. went right to the issue and resolved in a timely manner
Harvey - Leander, TX
Very efficient and professional
Super perfect service!
Susanne - Austin, TX
Sam - Austin, TX
Luis was great! He was quick, friendly and was very knowledgeable!
Michelle - Buda, TX
Derek was very personable, friendly, and informative! Great guy to come into your home. Thank You
Patricia - Leander, TX
Arrived at beginning o our window, worked fast and was very professional
Bobby - Burnet, TX
Tommy showed up on time. He was friendly he was knowledgeable and he went to work right away. He answered all my questions and I was happy with his service.
Andrea - Round Rock, TX
I appreciate the availability of appointments. This technicians are professional and friendly. Great customer service!
Sandra - Hutto, TX
Nathan was professional, courteous and quickly fixed the issue.
Sharon - Kyle, TX
I am old, and increasingly encounter younger service personnel with little work ethic, sloppy personal habits, and impolite demeanors. Derek was properly attired, well-groomed, and polite! The experience made my day and I will highly recommend your company. Thank you!
Good and quick service
Mary - Meadowlakes, TX
Great experience, technician arrived on time and repaired my dryer in a matter of minutes. My dryer had not worked since mid July and two service people had looked at it. Obviously one was an idiot. Thank you very much.
Seaholm - Kyle, TX
He was on time and completed the job in an efficient manner.
Gray - Georgetown, TX
We had outstanding service...Lou, our service professional, was knowledgeable, courteous and communicated very well.
Framnes - Round Rock, TX
Lou did a great job analyzing my dish washer issues and making sure that I was able to keep it running well in the future. I definitely feel comfortable calling again or recommending his service to others.
Paolozza - Leander, TX
Joe - Buda, TX
Great service and price.👍🏻
Michael - Marble Falls, TX
We both were so please to have Tommy back in our home to fix our ice maker. We had meet him when he arrived to replace it the first time a year ago and he does such a good job, respects our home with shoe covers and brings in a floor cover to work off of too. We do not know the cost as we have a extended service warranty with Lowes.
Chad - Georgetown, TX
Tyler Was very friendly and efficient.
Ken - Austin, TX
The new part worked
Amderson - Salado, TX
Steve was on time explained things clearly and thoroughly
Susie - Kyle, TX
He was nice, courteous, clean and knowledgeable. He diagnosed the problem and went for the fix and was done in short order!
Ed - Buchanan Dam, TX
Prompt. Courteous. Knowledgeable. Friendly.
Jon - Austin, TX
Technician displayed genuine care for my request and appliance needs, and was very detailed in his description and explanation.
Very thorough service. Great job!
Dan - Georgetown, TX
Lou did an excellent job.
Fastin great service
Rgs - Georgetown, TX
Paul - Austin, TX
Ferrell, correct spelling of last name FARRELL - Georgetown, TX
Best service tech!
Murphy - Florence, TX
Solved our issue, and answered our questions. Very pleased with Lou and his work ethic.
Tommy is a great technician and answered all of my questions. He was polite, knowledgeable and patient.
Ellen - Horseshoe Bay, TX
I will recommend Aplliance Express to all of my friends!
Quevedo - Leander, TX
Great Service and Tommy is fantastic
Philip - Horseshoe Bay, TX
Very professional and accommodating knows the products and gets work completed and I have the confidence it’s done right.
Alex - Liberty Hill, TX
Jonathan came to fix our freezer water line that busted and would just shoot water out from the top. Not only did he get it to work in a timely fashion, he was professional and did a great job getting us back up and running with ice again. Thanks Jonathan!!! I'd recommend him to anyone looking to have an appliance repaired or looked at.
Suresh - Round Rock, TX
Listens to the problem and explains the resolution steps.
Tommy did a GREAT job!! Got my ice machine back to normal!! Thanks!!!
Sam - Horseshoe Bay, TX
Miguel - Austin, TX
Very good technician customer service
Excellant service and Fair Price
Lisa - Austin, TX
I will refer all my family and friends. Very impressed.
Right on time
Robert - Austin, TX
I like how they call the day before to narrow the window they will be coming. Always fix the problem, too.
George - Round Rock, TX
Tyler was very professional
Very fast service!
Nathan - Hutto, TX
The service technician was very fast and quickly repaired our machine.
Fast, efficient...Holiday coverage
Kenneth - Liberty Hill, TX
Melody - Round Rock, TX
The oven is working again. And I appreciated that a technician came on Labor day so that I didn't have to take off work to meet him.
Great Service, too expensive
Pohlmeyer - Georgetown, TX
While my washer was fixed, the $99 diagnostic charge was unnecessary, or should have been applied to the labor. AE knew what was wrong before they arrived. I feel the invoice was about $100 too much, given the tech was here 30-45 min. I will be calling someone else next time just due to the cost. The service, communication & punctuality was right on.
Ms - Liberty Hill, TX
Jonathan was on time, respectful, fast, very knowledgeable and explained the issue so it made sense to me
Prompt and Professional
Pat - Georgetown, TX
Jonathan arrived within the window of the scheduled time, was professionally groomed, understood the needed repair, and within 30 minutes completed the task. He was courteous and willing to answer additional appliance questions. As asset to Appliance Express! The appliance is under warranty so I am unable to respond to the pricing question.
Efficient, professional, excellent technician
Peggy - Horseshoe Bay, TX
Haffner - Burnet, TX
Teri - Pflugerville, TX
Lane - Marble Falls, TX
Teri - Pflugerville, TX
Appliance Express was excellent with providing time technician would arrive.
Customer Feedback - Austin, TX
Leo was great!!
Lenel - Austin, TX
Technician was helpful.
Mike - Austin, TX
very professional service
Vardaman - Lago Vista, TX
Lou did a great job!
J - Austin, TX
Thomas was incredibly friendly and professional. One of the best customer service experiences my husband and I have had.
Katherine - Hutto, TX
Wheeler - Jonestown, TX
..very efficient, cordial, and professionally handled..
Susan - Horseshoe Bay, TX
This is the second time Tommy Lott has serviced our dishwasher. He is very professional and efficient. We hope that we can get him to do all our service calls.
Claudia - Horseshoe Bay, TX
Greg - Bastrop, TX
Arrived on time and completed the work quickly. Very impressed with the worker and the service.
King - Driftwood, TX
Kevin arrived as scheduled, communicated clearly the problem after doing his diagnostic exams and followed up with good recommendations...! We will be using them again, if needed!
Robert - Georgetown, TX
Excellent service by a pleasant and qualified technician.
Amy - Horseshoe Bay, TX
Good service and excellent tech
Taylor - Georgetown, TX
Microwave Door Replacement
Cathy - Round Rock, TX
Tyler did a fantastic job again! We are very pleased with Appliance Express customer service. Very timely.
Service very timely
Mary - Round Rock, TX
They arrived close to 11 am which was great.
Angie - Meadowlakes, TX
finally an answer
Bob - Bluffton, TX
I had a dishwasher that overflowed and I had hired three different plumbers to fix it. none could. Gerry knew the answer and fixed it right away.
Jessica - Kyle, TX
Leo was polite, professional, and knowledgeable.
Mr Dave - Georgetown, TX
Great job by Cliff
Kevin - Austin, TX
Robert was very friendly and turned a simple solution into a teachable moment!
Appliance warranty work
Mr Carter - Leander, TX
Jonathan was extremely knowledgeable, and very helpful in providing tips on how to better use them.
Will - New Braunfels, TX
Rebecca - Georgetown, TX
Brandon - Hutto, TX
Very knowledgeable and helpful. Took his time, answered our questions thoroughly.
Mcdonald - Leander, TX
Lou did a great job
Efficient, effective, professional, knowledgeable
Sherry - Georgetown, TX
Tyler came as a follow-up to a previous repairman and did his own diagnostic. Within minutes, he found the problem (a bit less repair needed than prescribed by other repairman) and had the washer working in less than ten minutes. He is a jewel to the company. Thanks Tyler for a job really well done!
Very professional and timely well done job.
Arasb - Austin, TX
Don - Georgetown, TX
Very good found problem and fixed it quickly.
Jody - Liberty Hill, TX
Arrived in the time frame promised. Was a quick, easy fix. Seemed a bit expensive, but what isn't these days?
Above and Beuond!
Carrie - Liberty Hill, TX
Our technician,Tyler, was great! We initially missed his arrival and he went above and beyond to reopen the work order and come back! He was very knowledgeable and conscientious about repairing our oven correctly.
GREAT SERVICE, AWESOME TECHNICIAN
margaret - Georgetown, TX
We specifically asked for Jonathan because the last time he came to our house he was very professional and thorough. He was also so very patient with us who know nothing about appliances and did not give us the impression that he was rushing us to go to another job. So very pleasant to work with and he knew his stuff too. Thanks so much Appliance Express!
fast efficient repair
Paul - Austin, TX
and the repairman, Robert, was knowledgeable and nice.
Terrific Service Man
Tim - Austin, TX
Once again our service man came out on time and very pleasant to be around and helpful in his knowledge of his product.
William - Austin, TX
Wesley was very competent, quickly knew the nature of the problem.
NT - Hutto, TX
A technician came on Monday, said he was ordering parts to fix it on Thursday. On Thursday a different technician came without the parts and did the same exact thing the other technician did on Monday. Now, we have to wait longer to get our appliance fixed because the second technician did not bring the parts to fix it. Very unhappy. I don't necessarily blame the technicians, but there is a serious lack of communication going on.
Debbie - Round Rock, TX
warranty repair - no cost
George - Cedar Park, TX
Replaced drain tube and cleared ice build up in freezer.
Efficient warranty service
Ken - Horseshoe Bay, TX
Service Technician was knowledgeable, efficient and congenial . A rare combination these days.
Great service all around
Eyal - Georgetown, TX
What a nice young service technichan
Rebecca - Austin, TX
Superb professional service
Apel - New Braunfels, TX
Daniel is knowledgable and efficient. He knew exactly what the problem was when he arrived, and he completed the refrigerator repair in less than 20 minutes. Outstanding service!
Prompt and professional.
John - Marble Falls, TX
Tommy is outstanding. It will take a couple of days to determine if the problem is resolved.
Timmy_D - Leander, TX
Lou, is awesome! He is professional, courteous and polite. He made it a point to go the extra step to assist with the removal a defect bulb in the microwave. He told me, “if I would have known ahead of time, I would have brought one and replaced it.” I am extremely satisfied and I do hope that all service technicians at Appliance Express are like Lou.
George - Georgetown, TX
Great fast service.
Yvanna - Buda, TX
Fast. Precise. Responsible
Meaghan - San Marcos, TX
Great service and was able to fix the problem...and it was no easy fix.
Connie - Georgetown, TX
Nelson - Cedar Park, TX
Friendly, and very qualified.
Don - Georgetown, TX
Completely satisfied! Daniel was most efficient in diagnosing the problem with my refrigerator ice maker. He was able to complete the repair within
Flynn - New Braunfels, TX
Reputable, efficient service provider!
Prompt and Excellent Service
Scott - Cedar Park, TX
Amazing service and super knowledgable
Gary - Leander, TX
Jerry went above and beyond explaining why my refrigerator wasn't cooling anymore. He answered all my questions and more. I can see why he's a leader in his department!! I would be happy to recommended him to anyone in the neighborhood.
Tommy from Appliance Express is AWESOME
Shane - Meadowlakes, TX
Can't say enough about Appliance Express and Tommy Lott. Incredibly knowledgeable, professional, and focused on solving problems. You will not be disappointed, thank you Appliance Express for all you have done for us....
Rivers - Austin, TX
Great Service, Polite and prompt.
Dr.Dipak Sengupta - Georgetown, TX
Jonathon Came in good time. He was very knowledgable & polite He detected the problem and took care of that.