Local Reviews

Rated 4.9 out of 5 stars based on 3044 customer reviews

Map of Austin, TX

good service

Brand new refrigerator with two service calls. Whirlpool should be better than that

Map of Pflugerville, TX

Great Service

Map of Seguin, TX

Diego is Great

Diego resolved the problem quickly and educated us on how to remove and put range door on properly.

Map of Austin, TX


Map of Austin, TX

Didn't do anything

The tech wasn't able to do anything to fix my issue.

Map of Austin, TX

Great service

Excellent service call. Courteous, professional, and was able to fix our dishwasher ASAP.

Map of Pflugerville, TX

on time & very nice repair man 706 godspeed Pkwy, Pflugerville

Map of Georgetown, TX

great service

arrived on time, found and fixed the problem quickly. made sure I didn't have any additional problems with any of my other appliances

Map of Austin, TX

Lee and April Whitaker

Map of Liberty Hill, TX

Quick and easy

Very friendly, process was fast and very simple!

Fast and fixed.

Tommy was determined to satisfy his customer!

Excellent service

James did a great job of taking care of a very elusive problem that didn't want to show itself while he was here. But he was able to locate the problem, fix it and get it done.

Job done quickly

Great service

Technician Professional, Knowledgable, and Courteous

Brandon was very patient explaining how the digital oven heats and works, as well as providing an understanding of how the oven thermometer I purchased works. The variance of temperatures has been an ongoing issue, and unfortunately is still is a problem, as far as I can tell. I will be documenting/monitoring & contacting Whirlpool with the results. If we need service again, I hope it's Brandon who's sent out!!!

Great professional service

Very nice guy who informed me on what exactly was wrong with fridge and what he needed to do to fix it. He was professional and did a great job fixing our fridge

On time and knowledgeable

The tech was polite and knowledgeable. The service was completed within an hour and the washer was up and running great.

Very knowledgeable

Whirlpool service call

The serviceman was so nice and did a good job finding the problem and giving me an estimate of the repairs. I decided to go with a new unit rather than pour money into an old machine. I was totally satisfied and will call this service again if needed.

Great service

Honest repairman. He couldn’t find the problem but made suggestions on things to try to help with diagnosis. Arrived when said he would.

Maytag dryer

I have a dryer thati bought in February. It stopped working. I knew it was within the 1 year warranty. When the repair man spoke to my wife he told her since it was past 180 days he would need to charge her $100 if he didn't find anything wrong with the dryer. He said the air duct was clogged. The house is2 years old but had someone come clean the duct. The air duct was not clogged.


Great Service

Told me everything I needed to know about my washer.

Fast and great service!

Wonderful workman

On time & friendly Workman

Replace Ice Maker

It's working and I'm so happy! Robert was nice as always and I'm a satisfied customer. Thank you.



Arthur was friendly and accommodating. He even vacuumed behind my oven and fridge!

Thorough and successful

I've struggled with my Kitchenaid combo oven+microwave for weeks, trying to figure out why it gets a door error. Leo carefully checked every wire, switch and component and found the problem. Great work!

Professional Service

Great experience

Lou is very professional, knowledgeable, punctual, friendly, and efficient. He explained clearly about the problems and provided advice on how to care for my dishwasher in the future. Everything was done for about an hour or so. Great experience. A big thumbs up to Lou!


Quick - they had the part to fix the washer.


Clif was on time, explained potential problems with appliance before starting. Very professional and personable

Super fast

The guys were in and out. Super fast! We would definitely call AE again.

Best Appliance Repair Experience Ever

Simply the best appliance repair service experience I have ever had. The repairman was ontime, polite, quick, careful, and thorough. A ‘wow’ experience for sure.

Great service Lou was very professional and nice

Lou was very professional and detailed. He tried to resolve the issue one step at a time, took proper approval before installing higher priced spares and I am so glad my washing machine is fixed 😊👍 I would like quicker appointment availability though as with untilities things pile up rather fast 😬😊👍


Great job. Very profession

Very Good Service

I filed a claim with my home warranty for dishwasher repair. AE emailed me the next day for specifics on my repair, to include pictures and video if available. They scheduled a visit within 48 hours. They came and had to order parts to complete the repair, so had to come back several days later once the parts came in. I did not hear back from AE once the parts arrived, so I had to call in for status. They immediately scheduled the follow up appointment for the next day. The technician came as scheduled and completed the repair.

Great Service

Arthur was amazing!

Travis did his thing

Average price.

Wonderful service technician

Tyler was assigned to our Whirlpool appliance warranty service; not only was he friendly and knowledgeable but he even got to us earlier than our scheduled appointment time - very happy.


Steve came to my home. Confirmed the issue. He had the part on hand. Changed the part within 10 minutes. This is how service should look! This was a warranty claim.

great service!

Wesley did an awesome job and fixed our issue promptly.


Thanks he was very good, knew what he was doing , and the price was fair, I will tell my friend's


Nice fast and clean

Great service

Scott is a great tech!

We are very happy with Appliance Express', Scott Mckenzie's service! He was on time, knowledgeable & polite

Great service

Very friendly guy

Great Service

Paul was very helpful and nice.

Washer service

Very polite and professional; did great job.

Great Service


Whirlpool Frig

Steve was very professional and did a good job of installing parts within our refrigerator.

Great Service!!

Kevin was awesome, very professional and respectful.

Great service

Professional, knowledgable, and courteous service.

Great service

Joseph was professional, knowledgeable, courteous and friendly. Very good experience. Thank you.

Excellent Service

Jonathan was very professional and friendly. He wore shoe covers because it was a rainy day, which I thought was very nice and courteous. He explained the issue with my gas stove, and fixed the issue with no problem.

Great Friendly service

All the service men, that has service my homes, are very professional, and very friendly. They walk me through everything that needs to be done, and what may happen. I really loved the ability to use PayPal. I use PayPal for all of my business use. I will definitely use your service, in any problems come up, in all my homes. 🙂

Great Job, very efficient

Exceptional service

Had a great experience with Tyler. He was early, efficient and friendly. Couldn’t have asked for a better repair experience! Thank you!

Quick Knowledgable Service

Wesley helped us to quickly determine the scope of what had gone wrong with our dishwasher. He seemed knowledgable and was very courteous.


Very good service

Jonathan was on time, fixed the problem and cleaned up.


Said he could fix problem for $350 until found out unit was under warranty then just calibrated machine to fix?? Highly questionable it is fixed unit still will not add enough water to wash or rinse clothes!

Great service and great manner!

Leonardo was quick, professional, polite, and gave a very clear explanation of what was going on with the dishwasher and how to avoid problems in the future. I've followed his suggestions and it's worked very well so far!

Great service

Steve was very professional and timely.


Good service

Quick and efficient

Very good service from them - warranty call under David Weekley but they were responsive and technician knew what he was doing and was very friendly and efficient. 5 stars

professional and helpful!

Great service! Technician was quick in diagnosing the problem.

Didn’t fix

Perhaps Brandon was unfamiliar with this ice maker . It still doesn’t make ice but ice maker leaks water about every five minutes.



Excellent and courteous!

Wonderful service

Steve is very professional and polite. He demonstrated to be very knowledgeable.

Very Helpful

Refrigerator repair

Great Service!!!


Great service

Lou was very helpful explaining things. Quick and efficient service.

Great service, nice people

Great experience. Gerry was friendly and knowledgeable. Will definitely call Appliance Express for all my appliance repairs.

Great Service! Quick and reliable


Repair was completed well . Repairmen were courteous and efficient.

Competent Service Technition

Tyler explained relevant things to me re: the refrigerator’s operation and adjusted it well.

Excellent service

Right on time, kept things neat and tidy, very friendly and professional, and they fixed the problem. Who could ask for anything more.

Great service

Very happy


Personable and on time

good service, would use again

very good service man

Very pleased

Communication with the office was good, the tech was on time and very personable.

Great job!

From the front office to the service technician, great service. Our technician was very professional, knowledgeable and easy to work with.


Chase was very professional and informative. Fixed our dishwasher issue quickly!

Excellent service

Friendly, punctual & informative tech

Professional Service Tech; Hang on to this man..He is Great. !!

I hope to get him every time I call Appliance Express. He is very knowledgeable, professional and caring

Amazing Service

Have had an amazing experience with Appliance Express, from the ladies in the office to the technicians that have come out to work in our appliances. Very professional and knowledgeable.


Lou was on time an very professional. He gave us the courtesy of wearing "booties" into our new house even though our dogs had it plenty dirty. Thanks for being so considerate.

Great experience!

Very happy with this business and Lou, the rep that came out, was prompt and professional! I was also pleased they could come out quickly!

Adler Dish Washer Repair

Problem identified quickly and resolved 2 days later.

Problem solver, great service!

We were pleased with our service. Very helpful and extremely professional workers. Appreciate our appliance problem has been solved and repaired. Thanks


Thanks for the quick, professional and courteous service!


Professional and efficient.


I was very happy about quality of service and contact made by the tech.


Joe was extremely knowledgeable, efficient and personable. It was one of the best professional experiences I’ve ever had with a repair company.

Excellent service.

Great Service

Brandon was very pleasant, arrived early and fixed the problem with my dryer quickly.

great service, very accomodating

Wesley is truly an asset to your company!!!!


Professional and quick


Lou was very good in taking care of our washer. He came in and explained the problems, replaced parts. Gave me some very good hints on using the washer. I am so appreciative of his professional manner. Very experienced and knowledgeable on the machine. I would highly recommend Lou. Diane Gott

Really great service!

The technician was very knowledgeable and prompt. It was an extremely smooth appointment and was happy with the result.


Very pleased.

Lou was very professional & was able to diagnose/ repair my problem quickly.

Tenacious!! Great Attention to Detail!!

Jonathan is very knowledgeable and thorough. He's your best technician, hang on to him!! The low inconvenience rating is not due to Jonathan, but due to the fact it took 6 site visits and 45+ days to get this item repaired.

Great service!!!

Tyler was very nice and professional. Cool guy to talk to too, and he was very neat and clean with his work.

Always quick and professional!

Job well done

Great work! Very courteous and professional

Great Service!

Friendly and knowledgeable


Tommy was very professional and personable, I appreciate his attention to detail!

Great servicr


Lou did a very good job, he was kind and helpful in answering any questions I had. Great job it's working fine. Thank you so much


Derek was very nice and answered all my questions. He did need tools that we loaned him to use. you Should give your people all the tools they need.

Truly professional - Great work

Prompt and great service


Super service


Great service

Great service!

Lou came out to repair our microwave and was very courteous, knowledgeable and extremely careful. He was pleasant and professional and didn’t waste any time at all in getting the job done properly the first time! Thanks Lou!

Exceptional Customer Service

Tyler was fast, courteous and proactive. He arranged a follow up appointment because of my appliance's situation needing additional support post-replacement.

Service was great!

A job well done. A very professional & pleasant repair tec. A business we would call again.


my service tech was very knowledgable

Great service

All around excellent service!

Good Job


Great service!

Great service

Tyler fixed knew the problem and fixed our oven right away. He was friendly and quick. He even came on Labor Day to help schedule the job. Thanks!

Highly Recommend!

Quality service.

Excellent Service!

professional and kind

On time, Friendly, Knowledgeable, Fast

service tech did great. went right to the issue and resolved in a timely manner

Great experience

Very efficient and professional

Super perfect service!

Great service!

Luis was great! He was quick, friendly and was very knowledgeable!


Derek was very personable, friendly, and informative! Great guy to come into your home. Thank You


Arrived at beginning o our window, worked fast and was very professional


Tommy showed up on time. He was friendly he was knowledgeable and he went to work right away. He answered all my questions and I was happy with his service.

Great experience!

I appreciate the availability of appointments. This technicians are professional and friendly. Great customer service!


Nathan was professional, courteous and quickly fixed the issue.

Pleasant surprise!

I am old, and increasingly encounter younger service personnel with little work ethic, sloppy personal habits, and impolite demeanors. Derek was properly attired, well-groomed, and polite! The experience made my day and I will highly recommend your company. Thank you!

Good and quick service

Great experience, technician arrived on time and repaired my dryer in a matter of minutes. My dryer had not worked since mid July and two service people had looked at it. Obviously one was an idiot. Thank you very much.

Great service

He was on time and completed the job in an efficient manner.


We had outstanding service...Lou, our service professional, was knowledgeable, courteous and communicated very well.


Lou did a great job analyzing my dish washer issues and making sure that I was able to keep it running well in the future. I definitely feel comfortable calling again or recommending his service to others.


great service.


Great service and price.👍🏻


We both were so please to have Tommy back in our home to fix our ice maker. We had meet him when he arrived to replace it the first time a year ago and he does such a good job, respects our home with shoe covers and brings in a floor cover to work off of too. We do not know the cost as we have a extended service warranty with Lowes.

Great service

Tyler Was very friendly and efficient.

Good service

The new part worked

Good job

Steve was on time explained things clearly and thoroughly

Fantastic service.

He was nice, courteous, clean and knowledgeable. He diagnosed the problem and went for the fix and was done in short order!

Great service

Prompt. Courteous. Knowledgeable. Friendly.

Outstanding service.

Technician displayed genuine care for my request and appliance needs, and was very detailed in his description and explanation.

Very thorough service. Great job!

Lou did an excellent job.

Fastin great service


Great job


Best service tech!

Friendly Service

Solved our issue, and answered our questions. Very pleased with Lou and his work ethic.

Tommy is a great technician and answered all of my questions. He was polite, knowledgeable and patient.

I will recommend Aplliance Express to all of my friends!

great service

Great Service and Tommy is fantastic

Very professional and accommodating knows the products and gets work completed and I have the confidence it’s done right.


Jonathan came to fix our freezer water line that busted and would just shoot water out from the top. Not only did he get it to work in a timely fashion, he was professional and did a great job getting us back up and running with ice again. Thanks Jonathan!!! I'd recommend him to anyone looking to have an appliance repaired or looked at.

Great Service

Listens to the problem and explains the resolution steps.

Tommy did a GREAT job!! Got my ice machine back to normal!! Thanks!!!

Would recommend👍


Very good technician customer service

Excellant service and Fair Price

I will refer all my family and friends. Very impressed.

Right on time

I like how they call the day before to narrow the window they will be coming. Always fix the problem, too.

Great Service

Tyler was very professional

Very fast service!

The service technician was very fast and quickly repaired our machine.

Fast, efficient...Holiday coverage

Great service

The oven is working again. And I appreciated that a technician came on Labor day so that I didn't have to take off work to meet him.

Great Service, too expensive

While my washer was fixed, the $99 diagnostic charge was unnecessary, or should have been applied to the labor. AE knew what was wrong before they arrived. I feel the invoice was about $100 too much, given the tech was here 30-45 min. I will be calling someone else next time just due to the cost. The service, communication & punctuality was right on.

Great Service

Jonathan was on time, respectful, fast, very knowledgeable and explained the issue so it made sense to me

Prompt and Professional

Jonathan arrived within the window of the scheduled time, was professionally groomed, understood the needed repair, and within 30 minutes completed the task. He was courteous and willing to answer additional appliance questions. As asset to Appliance Express! The appliance is under warranty so I am unable to respond to the pricing question.

Efficient, professional, excellent technician


Great srrvice

Great Service


Great Service

Appliance Express was excellent with providing time technician would arrive.

Great Service!

Leo was great!!


Technician was helpful.

Awesome Job


very professional service

Lou did a great job!


Thomas was incredibly friendly and professional. One of the best customer service experiences my husband and I have had.

Great service


Great Service

..very efficient, cordial, and professionally handled..

Amazing Service

This is the second time Tommy Lott has serviced our dishwasher. He is very professional and efficient. We hope that we can get him to do all our service calls.

Exceptional service!

Great service

Arrived on time and completed the work quickly. Very impressed with the worker and the service.

Outstanding service...

Kevin arrived as scheduled, communicated clearly the problem after doing his diagnostic exams and followed up with good recommendations...! We will be using them again, if needed!


Excellent service by a pleasant and qualified technician.

Great service!

Good service and excellent tech

Microwave Door Replacement

Tyler did a fantastic job again! We are very pleased with Appliance Express customer service. Very timely.

Service very timely

They arrived close to 11 am which was great.

great service!

finally an answer

I had a dishwasher that overflowed and I had hired three different plumbers to fix it. none could. Gerry knew the answer and fixed it right away.

Fantastic service

Leo was polite, professional, and knowledgeable.

Great service.

Great job by Cliff

Great Service

Robert was very friendly and turned a simple solution into a teachable moment!

Appliance warranty work

Jonathan was extremely knowledgeable, and very helpful in providing tips on how to better use them.

Great service

R Barta

Excellent service

Awesome Service!

Very knowledgeable and helpful. Took his time, answered our questions thoroughly.

great service

Lou did a great job

Efficient, effective, professional, knowledgeable

Tyler came as a follow-up to a previous repairman and did his own diagnostic. Within minutes, he found the problem (a bit less repair needed than prescribed by other repairman) and had the washer working in less than ten minutes. He is a jewel to the company. Thanks Tyler for a job really well done!

Very professional and timely well done job.


Very good found problem and fixed it quickly.

Great service

Arrived in the time frame promised. Was a quick, easy fix. Seemed a bit expensive, but what isn't these days?

Above and Beuond!

Our technician,Tyler, was great! We initially missed his arrival and he went above and beyond to reopen the work order and come back! He was very knowledgeable and conscientious about repairing our oven correctly.


We specifically asked for Jonathan because the last time he came to our house he was very professional and thorough. He was also so very patient with us who know nothing about appliances and did not give us the impression that he was rushing us to go to another job. So very pleasant to work with and he knew his stuff too. Thanks so much Appliance Express!

fast efficient repair

and the repairman, Robert, was knowledgeable and nice.

Terrific Service Man

Once again our service man came out on time and very pleasant to be around and helpful in his knowledge of his product.

Filter Reset

Wesley was very competent, quickly knew the nature of the problem.

Not happy

A technician came on Monday, said he was ordering parts to fix it on Thursday. On Thursday a different technician came without the parts and did the same exact thing the other technician did on Monday. Now, we have to wait longer to get our appliance fixed because the second technician did not bring the parts to fix it. Very unhappy. I don't necessarily blame the technicians, but there is a serious lack of communication going on.

Great service

warranty repair - no cost

Replaced drain tube and cleared ice build up in freezer.

Efficient warranty service

Service Technician was knowledgeable, efficient and congenial . A rare combination these days.

Great service all around

What a nice young service technichan

Superb professional service

Daniel is knowledgable and efficient. He knew exactly what the problem was when he arrived, and he completed the refrigerator repair in less than 20 minutes. Outstanding service!

Prompt and professional.

Tommy is outstanding. It will take a couple of days to determine if the problem is resolved.

Extremely Satisfied

Lou, is awesome! He is professional, courteous and polite. He made it a point to go the extra step to assist with the removal a defect bulb in the microwave. He told me, “if I would have known ahead of time, I would have brought one and replaced it.” I am extremely satisfied and I do hope that all service technicians at Appliance Express are like Lou.


Great fast service.

Excellent Service

Fast. Precise. Responsible

Awesome service!

Great service and was able to fix the problem...and it was no easy fix.

Great service

Great experience

Friendly, and very qualified.

Great Service

Completely satisfied! Daniel was most efficient in diagnosing the problem with my refrigerator ice maker. He was able to complete the repair within

Reputable, efficient service provider!

Prompt and Excellent Service

Amazing service and super knowledgable

Jerry went above and beyond explaining why my refrigerator wasn't cooling anymore. He answered all my questions and more. I can see why he's a leader in his department!! I would be happy to recommended him to anyone in the neighborhood.

Tommy from Appliance Express is AWESOME

Can't say enough about Appliance Express and Tommy Lott. Incredibly knowledgeable, professional, and focused on solving problems. You will not be disappointed, thank you Appliance Express for all you have done for us....

Great service

Great Service, Polite and prompt.

Jonathon Came in good time. He was very knowledgable & polite He detected the problem and took care of that.

Wonder service!

They were early to arrive! WONDERFUL, and Had booties over their shoes EXTRA WONDERFUL, they did the job and were most pleasant and happy! A1 Plus on service!!

Real Customer Service from Admin to Tech, Skilled & Personable

Professional, timely work as expected, excellent team.

The Appliance Express was professional and accommodating!

Very satisfied

Great Service

Technician performed super service and was friendly and knowledgable.

Really great service


Washer was not fix. This was the same problem last year that went out. Purchased warranty but still did not fix. Apparently The parts replace have issues. Washer is still not running.

Technician was an expert in the area of service needed. Was patient and took the time to explain it properly.

Great Service

Jonathon is very personable. He was very good about explaining how the gas cooktop works. The cooktop is still under warranty but I will be sure to call if I need service in the future.

Great service

Service man have a great personality work quickly with great results

Great Service

Bad dryrr

Thomas was great!

Very Professional

Our technician was very friendly and professional.


Great service

Great, professional service!

Our microwave had a intermittent door problem. The microwave was just over a year old and I did not buy the extended warranty, so I had to pay for repairs. The technician came out and knew exactly what the problem was. He changed out a switch and had it working in no time. Very courteous and professional service! Would definitely recommend this company!!



Great service, very knowledgeable tech, friendly, on time. Very pleased with service and all interactions with the company.

Nathaniel Bolkenstyn

Nathaniel, provided great service. He was nice, polite and professional and apparently knew what he was doing, the. microwave now can pop popcorn, YAY!!!!!


Lou, was prompt, knowledgeable, courteous and skilled. he fixed the issue and double-checked to make sure the problem was resolved. he was very well organized and did a thorough and clean job.

Great Service

Jonathan Short was prompt, knowledgeable, friendly, and performed the service needed as quickly as possible. He was willing to answer questions and explained how to best care for our appliance.

Great Service

Great service

Each person I spoke with was friendly and helpful. All communication was clear and followed up on promptly. Technician always called before arrival and was arrived during the specified time window. Payment expectations were clearly communicated and explained.

Fast and efficient!!

Daniel was here right on time and was friendly, knowledgeable and had the dishwasher running in record time!

Second Time Around

This is the second time I've had this GE Microwave crap out. After the first one broke, I purchased a new one and I put an extended warranty on it. Needless to say this one died as well but I had the service plan. Your Tech (Tyler) was great! He is personable and very knowledgeable.


Nathaniel Bolkenstyn repaired my whirlpool dishwasher in a professional timely manner. He was on time, courteous and answered any questions that I had. He is a credit to Appliance Express.

Excellent service

Great experience, Tyler was very informative, explained every step of the way, kind and perfessional

Ice maker repair

Service Tech Brandon was outstanding. Excellent knowledge, well prepared, helpful with explaining issues and prevention of further problems.

Excellent service.

Lou was very professional and did an outstanding job.

Professional Tech, great service

I would recommend Appliance Express for future issues that me come up on our electrical applianced.

Parque Ct misdiagnosis

Alrhough the technician was punctual & personable he mis-diagnosed the problem. I was charged $375. The second technician apologized for the mistake & told me the problem was a design/function flaw & parts would be ordered and repair would be made at no cost. Appliance Express stated they will issue a partial refund of my $375 but that I would still be charged for the previous misdiagnosis. I know now that I must request a factory trained technician to avoid a repeat experience.

Thanks Lou!

Lou had my dishwasher going in about an hour.

Parque Ct 3rd. Visit

Very efficient, personable and competent.

Knowledgable and thorough

Great service and Lou was super knowledgeable.

Fantastic Response and Great Installers/Repair Guys

I loved the confirmation system, 30 min notification prior to arrival, Daniel's KNOWLEDGE, and how careful the guys were with the install/repair. Great for the team to know what is required and to get the job done. Thank You!!!

Great service

Luis did a great job for us!

Great service

Great customer service

Quick fix and excellent customer service. Thanks!

Appreciated the A+ level of customer service!


Great Service

Luis is a good technician and he knew with certainty what the issue was with my refrigerator.

Lou does a great job. Appreciate his customer service and attention to detail


Refrigerator repair

Great service..repaOrman was on time. Great advance communication.

Fantastic Service

The service tech showed up on time, quickly diagnosed the issue, explained the issue, showed me the estimate, and quickly made the repair. Professional would be the best adjective to describe the service.


Great service!

Tommy did a great job.

Excellent service

Clif is very knowledgeable and did a great job repairing my fridge, and did a thorough check of the entire system while he was in there!

Great Service - Very Professional

Great service

Very professional

Great service and friendly technician

Steve was great in helping diagnose the problem with our GE electric stove. He explained the issue and what we needed to do from here. Very professional and helpful.

Great Service