Near Dripping Springs, TX 78620
Cliff
Job Details: 10/18/2017
Whirlpool dishwasher WDF520PADM7. Arrived on site to diagnose a dishwasher that is not drying properly. Tested unit through diagnostics and found no error codes or failures to the heating system. Found no rinse agent in the dispenser at time of service. Advised homeowner on proper water temperatures and that usage of rinse agent is absolutely necessary for proper drying. Also advised homeowner due to majority of plastic dishes in the unit and the way plastic transmits heat, that her dishes will not dry as well as glass or ceramic dishes. No repairs necessary at this time and no water leaks were found at time of service.
Near Killeen, TX 76542
Arthur B.
Job Details: 10/18/2017
WRF767SDEM01 (French Door Refrigerator) - Arrived onsite for customer complaint of bottom drawer in RF section making clicking noise. Found RH side of shelf has came off track on the rail. Adjust shelve so that it is properly secured. Shevling now opens/closes properly. No other issues found. All water connections were dry at time of service.
Near Killeen, TX 76542
Arthur B.
Job Details: 10/18/2017
WRX988SIBM01 (4 Door French Door Refrigerator) - Arrived onsite for customer complaint of RH door switch on french door refrigerator will not come on. Removed door switch and found harness was encased in foam. Clear foam and harness and installed new door switch. Door light now comes on as intended. No other issues found. All water connections were dry at time of service.
Near Austin, TX 78738
Cliff
Job Details: 10/18/2017
Kitchenaid ice machine KUIC15PHZS0. Arrived on site to diagnose an ice machine that will not produce ice. Found no water entering reservoir during fill cycle due to faulty filter. Installed new filter homeowner provided and tested unit. Found all is functioning properly at this time. No water leaks were found at time of service.
Near Temple, TX 76502
Mike G.
Job Details: 10/18/2017
WDF330PAHB1, Arrived on site for unit leaking when draining, checked unit and found that the unit is leaking from drain pump when is use removed drain pump and found seal on drain pump is bad replaced drain pump and checked unit for water leaks and no leaks found at this time of srv...
Near Temple, TX 76502
Mike G.
Job Details: 10/18/2017
WDF330PAHB1, Arrived on site for unit leaking when draining, checked unit and found that the unit is leaking from drain pump when is use removed drain pump and found seal on drain pump is bad replaced drain pump and checked unit for water leaks and no leaks found at this time of srv...
Near Temple, TX 76502
Mike G.
Job Details: 10/18/2017
WMH31017FS0, Arrived on site for Issue with the latch. When the door is open it says it's closed but when the door is closed, checked unit and found that door switches are bad replaced all 3 door switches and interlock checked unit after repair and unit checked fine and is heatting ....
Near Temple, TX 76502
Mike G.
Job Details: 10/18/2017
WMH31017FS0, Arrived on site for Issue with the latch. When the door is open it says it's closed but when the door is closed, checked unit and found that door switches are bad replaced all 3 door switches and interlock checked unit after repair and unit checked fine and is heatting ....
Near Georgetown, TX 78628
Thomas L.
Job Details: 10/18/2017
Arrived on site for no operation. Tested unit and found no operation. Outlet for unit had power. Found loose common wire in unit junction box. Tested unit and all operatiins were normal and all water connections dry. New open home.
Near Liberty Hill, TX 78642
Thomas L.
Job Details: 10/18/2017
Arrived on site for no operation. Tested unit and found no operation. Outlet for unit had power. Found loose common wire in unit junction box. Tested unit and all operatiins were normal and all water connections dry. New open home.
Near Georgetown, TX 78628
Thomas L.
Job Details: 10/18/2017
Near Georgetown, TX 78628
Mike C.
Job Details: 10/18/2017
Whirlpool dishwasher WDT780SAEM2 Arrived to check unit for filling with water on its own. Put unit into diagnostics and found no error codes. Checked operation of fill valve and found it to check good. Ran unit through a automatic diagnostics cycle and found unit to function properly. Checked drain loop at garbage disposal and found a y connection breaching the drain line with a RO system discharge line. Advised customer that RO system must not breach dishwasher drain line. No water leaks were found on unit.
Near Temple, TX 76502
Mike G.
Job Details: 10/18/2017
WFW92HEFW0, Arrived on site for UNIT HAD ERROR CODE OF E1-WHEN UNIT STARTED IT QUIT RIGHT AWAY-WAS ABLE TO GET IT GOING AGAIN some of the cycles now, like delicates are getting set as 8 hours on its own, checked unit and found F1E1 ACU ERROR Memory is corrupted or another ACU failure has occurred. Possible Causes • Check the electrical outlet for damage. • A power surge/drop may have caused this problem. Unplug or disconnect washer. Verify power at outlet (voltage, polarity, grounding, and dedicated circuit). Reconnect power and retest. Cleared out code and checked power out and found it to be rest unit and retested unit 2 times and unit ran all test fine each time checked unit for water leaks and no leaks found at time of srv.... Unit checked fine at this time....
Near Temple, TX 76502
Mike G.
Job Details: 10/18/2017
WFW92HEFW0, Arrived on site for UNIT HAD ERROR CODE OF E1-WHEN UNIT STARTED IT QUIT RIGHT AWAY-WAS ABLE TO GET IT GOING AGAIN some of the cycles now, like delicates are getting set as 8 hours on its own, checked unit and found F1E1 ACU ERROR Memory is corrupted or another ACU failure has occurred. Possible Causes • Check the electrical outlet for damage. • A power surge/drop may have caused this problem. Unplug or disconnect washer. Verify power at outlet (voltage, polarity, grounding, and dedicated circuit). Reconnect power and retest. Cleared out code and checked power out and found it to be rest unit and retested unit 2 times and unit ran all test fine each time checked unit for water leaks and no leaks found at time of srv.... Unit checked fine at this time....
Near Killeen, TX 76542
Arthur B.
Job Details: 10/17/2017
WRV986FDEM01 (Four Door French Door Refrigerator) - Arrived onsite for customer complaint of RF door not closing on french door style refrigerator. Found RH side of door warped causing door not to close properly. Unit will need new RF door to complete repair. Advised door to take 6-8 weeks for delivery. OF to R/S once door arrives. All water connections were dry at time of service.
Near Austin, TX 78738
Cliff
Job Details: 10/17/2017
Kitchenaid trash compactor KUCS03FTSS3. Arrived on site to replace upper limit switch for trash compactor. Replaced switch and tested unit. Found all is functioning properly at this time.
Near Killeen, TX 76549
Arthur B.
Job Details: 10/17/2017
MVWC415EW2 (Top Load Washer) - Arrived onsite for customer complaint of top load washer agitator dispenser keep coming off in spin cycle. Found top of agitator cracked and dispenser cup cracked as well. Will need new dispener and return with agitator. Skyped SW and R/V date scheduled for Thursday 10/19. All water connections were dry at time of service.
Near Lakeway, TX 78738
Cliff
Job Details: 10/17/2017
Kitchenaid refrigerator KBSD608ESS01. Arrived on site to diagnose a refrigerator that will not dispense ice. Found dispenser motor not mounted from the factory. Mounted motor properly and tested unit. Found all is working properly at this time. No leaks were found at time of service.
Near The Hills, TX 78738
Cliff
Job Details: 10/17/2017
Kitchenaid refrigerator KBSN602ESS01. Arrived on site to replace main control for refrigerator. Replaced control and tested unit. Found temps instantly changed to show correct temperatures and all is working properly at this time. No leaks were found at time of service.
Near The Hills, TX 78738
Cliff
Job Details: 10/17/2017
Kitchenaid refrigerator KBSN602ESS01. Arrived on site to replace main control for refrigerator. Replaced control and tested unit. Found temps instantly changed to show correct temperatures and all is working properly at this time. No leaks were found at time of service.
Near Copperas Cove, TX 76522
Arthur B.
Job Details: 10/17/2017
WFE520S0FS0 (Freestanding Range) - Arrived on site for customer complaint of freestanding range oven light not turning on. Found faulty light socket assembly. Remove light socket assembly installed new replacement. Tested light light now turns on and off as intended. No other issues at this time.
Near Cedar Creek, TX 78612
Carlos G.
Job Details: 10/17/2017
Arrived on site to replace part from previous visit. Removed and replaced complete grid cutter. Ran test cycle and all checks ok. No water leaks present after service. Job complete.
Near Georgetown, TX 78628
Mike C.
Job Details: 10/17/2017
Maytag washer MVWB765FW0 Arrived to check unit for LF error code. Put unit into diagnostics and checked hot and cold inlet valve and found no water getting into unit. Installed new water inlet valve and checked operation, checked good. Checked unit for any leaks and none were found.
Near Cedar Creek, TX 78612
Carlos G.
Job Details: 10/17/2017
Arrived on site to replace part from previous visit. Removed and replaced complete grid cutter. Ran test cycle and all checks ok. No water leaks present after service. Job complete.
Near Harker Heights, TX 76548
Arthur B.
Job Details: 10/17/2017
WTW7300DW0 (Top Load Washer) - Arrived onsite for customer complaints of top load washer leaving fabric softener residue on clothing. Found dispenser drawer clogged with old softener. Cleaned dispenser with hot water to rid of residue. Reinstalled. Found no other issues at this time.
Near Austin, TX 78726
Cliff
Job Details: 10/17/2017
Whirlpool dishwasher WDT920SADM2. Arrived on site to diagnose a dishwasher with install issues. Found mounting screws were placed too colse to edge of cabinet and have split wood and come out. Move dishwasher forward to provide more secure mounting area and installed mounting screws. Tested unit and found all is working properly at this time. No leaks were found at time of service.
Near Jarrell, TX 76537
Arthur B.
Job Details: 10/17/2017
WMH53520CS6 (OTR Microwave) - Arrived onsite to install parts to OTR micowave. Removed 3 way switch and N/O switch. Installed new replacements along with upper interlock. Reassembled and tested unit. Found unit will heat but cooling fan not coming on. Also found cavity light not coming on. Ordering control,cooling fan motor and cavity bulb to complete repair. OF to R/S.
Near Buda, TX 78610
Carlos G.
Job Details: 10/17/2017
Arrived on site and checked the unit for not filling up with enough water issue. Ran diagnostics and found an F9E2 error code. Checked further into error code and found customer is not using "he" detergent. Advised customer on type of soap to use and how to operate machine properly. No water leaks present after service. Job complete.
Near Temple, TX 76502
Mike G.
Job Details: 10/17/2017
WED8000DW3, Arrived on site for unit not stating checked unit and found that the motor is bad replaced motor and checked and cleand out all lent found from unit and tested unit and unit is now starting and heating unit checked fine at this time....
Near Temple, TX 76502
Mike G.
Job Details: 10/17/2017
WED8000DW3, Arrived on site for unit not stating checked unit and found that the motor is bad replaced motor and checked and cleand out all lent found from unit and tested unit and unit is now starting and heating unit checked fine at this time....
Near Georgetown, TX 78633
Arthur B.
Job Details: 10/17/2017
MFI2569VEQ1 (French Door Refrigerator) - Arrived onsite for customer complaint of no cool on french door refrigerator. Found no entries can be made to control from UI. Unit has failed main control. P&L are as follows;WPW10310240 (Control Board) $236.43RF160 $199.99. Subtotal: 436.42 plus taxes. Skyped PARTS and received R/V for 10/19 per SW. Collcted SVC call fee of $108.24 today. Remainder owed when completed. All water connections were dry at time of service.
Near Georgetown, TX 78633
Mike C.
Job Details: 10/17/2017
Whirlpool microwave WMH31017FB0 Arrived to find when opening the door, the interior light flickers or would not come on and unit not starting a cook cycle. Found door switches and bottom interlock bad. Installed new switches and bottom interlock and checked operation, checked good.
Near Killeen, TX 76549
Arthur B.
Job Details: 10/16/2017
WRT311FZDW00 (Top Mount Refrigerator) - Arrived onsite to install new compressor on top mount refrigerator from prior visit’s diagnosis. Evacuated system. Removed defective compressor. Installed new compressor using braising method. Vaccummed sealed system down to -25psi. Charged system with 4.9oz of R134a refrigerant. Powered up unit. Good frost pattern began forming on evaporator. Low side pressure @1psi, high side @140psi. No other issues found at this time. No water conncted to unit at time of service.
Near Killeen, TX 76549
Arthur B.
Job Details: 10/16/2017
WMH73521CS5 (OTR Microwave) - Arrived onsite for customer complaint of door not closing on OTR microwave. Found bottom interlock in the closed position. Removed console cover and disengaged bottom interlock. Reassembled. Tested unit. Unit now opens/closes properly. Tested with 1 cup of water @ 2 mins. Water was boiling when completed. No other issues found.
Near Spicewood, TX 78669
Cliff
Job Details: 10/16/2017
Maytag washer MVWC565FW0. Arrived on site to diagnose a washer that is shaking during spin. Tested unit and found no mechanical failures at this time. Advised homeowner on proper loading procedures and best cycles to use for best performance, and to prevent out of balance issues. No repairs needed at this time and no water leaks were found at time of service.
Near Killeen, TX 76542
Arthur B.
Job Details: 10/16/2017
MZF34X16DW01 (Upright Freezer) - Arrived to install door seal to freezer from prior visit’s diagnosis. Removed door seal and installed new replacement. Door now seats well to cabinet. Unit has no water connections at time of service.
Near Georgetown, TX 78633
Mike C.
Job Details: 10/16/2017
Whirlpool Refrigerator WRX988SIBM01 Arrived to check unit for warm temps in the freezer. Upon arrival I found freezer temp at 2 degrees and fresh food at 36. Customer showed me pictures of a thermometer in the freezer that shows it getting to 10 degrees and one time it totally defrosted everything in the freezer. Checked thirmister readings in diagnostics and they checked good. Unit will need a new control to correct adaptive defrost issue. Installed new control and checked operation, checked good. Checked unit for any leaks and none were found.
Near Austin, TX 78738
Cliff
Job Details: 10/16/2017
Kitchenaid refrigerator KRSC503ESS00. Arrived on site to diagnose a refrigerator with a no ice condition. Found ice build up under ice bin causing bail arm for icemaker to contact bin and register it is full of ice when it is not. Removed ice build up and tested unit. Found all is functioning properly at this time. No water leaks were found at time of service.
Near Killeen, TX 76542
Arthur B.
Job Details: 10/16/2017
WOD51EC0AB01 (Wall Oven) - Arrived onsite for customer complaint of wall oven not powering on after self clean. Removed control panel and found thermal fuse blown. P&L are as follows;WPW10545291 (Thermal Fuse) $29.97,WO380 $159.99. Subtotal 189.96 plus taxes. Removed blown fuse and installed new replacement. Reassembled and powere up unit. Unit powered up. Tested both upper and lower ovens. Both heats as intended. No other issues found.
Near Killeen, TX 76542
Arthur B.
Job Details: 10/16/2017
ED5VHEXVQ04 (SxS Refrigerator) - Arrived onsite for customer complaint of intermitten cooling on SxS refrigerator. Removed control box and found thermostat shorted. P&L are as follows; WP2198202 $97.14, RF200 $179.99. Total $299.99 with taxes. Removed faulty thermostat and installed new replacement. Reassmbled. No other issues found. All water connections were dry at time of service.
Near Austin, TX 78717
Jonathan
Job Details: 10/16/2017
KitchenAid venthood. Making loud noise.
Near Austin, TX 78723
Carlos G.
Job Details: 10/16/2017
Arrived on site to replace parts from previous visit. Removed and replaced pump and motor assembly. Ran test cycle and all checks ok now. No leaks present after service. Job complete.
Near Georgetown, TX 78628
Mike C.
Job Details: 10/16/2017
Kitchen Aid dishwasher KDTE254ESS2 Arrived to install new inner door. Checked operation and unit checks good. Checked unit for any leaks and none were found.
Near Temple, TX 76502
Mike G.
Job Details: 10/16/2017
WRF535SMBM00, Arrived on site for unit not making ice checked unit and found that the heating element on icemaker is bad unit will need icemaker replaced, replaced icemaker and checked unit and unit iceamker is now working checked unit and chdked unit for water leaks and no leaks found at time of srv.... Unit checked fine at this time...
Near Temple, TX 76502
Mike G.
Job Details: 10/16/2017
WRF535SMBM00, Arrived on site for unit not making ice checked unit and found that the heating element on icemaker is bad unit will need icemaker replaced, replaced icemaker and checked unit and unit iceamker is now working checked unit and chdked unit for water leaks and no leaks found at time of srv.... Unit checked fine at this time...
Near Temple, TX 76502
Mike G.
Job Details: 10/16/2017
Near Temple, TX 76502
Mike G.
Job Details: 10/16/2017
Near Austin, TX 78738
Cliff
Job Details: 10/16/2017
Kitchenaid refrigerator KSSC48QTS02. Arrived on site to diagnose a refrigerator that is building frost around the ice dispenser. When I arrived at home found no failures to unit and homeowner advised me issue resolved itself after they place the appointment. Tested all functions of unit and found out early cause through dispenser and no failures to icemaker system. Advised homeowner ice may have been lodged in the ice door and prevented it from closing properly causing a temporary air leak and frosting. No repairs necessary at this time. No water leaks were found at time of service.
Near Georgetown, TX 78626
Mike C.
Job Details: 10/16/2017
Whirlpool Refrigerator WRF767SDEM01 Arrived to check unit for warm temps in the fresh food section. Found the evaporator in fresh food section completely frozen over due to a bad thirmister. Installed new thirmister and checked operation, checked good. Checked unit for any leaks and none were found. Filter $51.49
Near Belton, TX 76513
Mike G.
Job Details: 10/16/2017
MEDC215EW1, Arrived on site for ON INSIDE OF THE DRUM THERE ARE 2 SPOTS WHERE ITS FLAKING OFF//ONE IS DISCOLORED THE OTHER IS FLAKYchecked unit and found that the pant is coming off of drum and needs to be replaced, replaced drum and checked and cleaned out all lent found from unit and checked unit after repair and unit has good air flow and is heating unit checked fine at this time....
Near Belton, TX 76513
Mike G.
Job Details: 10/16/2017
MEDC215EW1, Arrived on site for ON INSIDE OF THE DRUM THERE ARE 2 SPOTS WHERE ITS FLAKING OFF//ONE IS DISCOLORED THE OTHER IS FLAKYchecked unit and found that the pant is coming off of drum and needs to be replaced, replaced drum and checked and cleaned out all lent found from unit and checked unit after repair and unit has good air flow and is heating unit checked fine at this time....
Near Georgetown, TX 78628
Arthur B.
Job Details: 10/16/2017
ED5VHEXVQ04 (SxS Refrigerator) - Arrived onsite for customer complaint of intermitten cooling on SxS refrigerator. Removed control box and found thermostat shorted. P&L are as follows; WP2198202 $97.14, RF200 $179.99. Total $299.99 with taxes. Removed faulty thermostat and installed new replacement. Reassmbled. No other issues found. All water connections were dry at time of service.
Near Round Rock, TX 78665
Chase
Job Details: 10/13/2017
wmh73521cs6 arrived on site to check microwave for lower light not turning off. Found constant voltage to light socket. Exposed control and inspected all connectors and wiring. Will need to replace faulty control to repair microwave.
Near Marble Falls, TX 78654
Jerry C.
Job Details: 10/13/2017
WDT720PADM2 Arrived to inspect door falling. I found the left hinge bushing missing and the insulation was bunched into the hinge and the spring, causing binding issues. I corrected the insulation issue and installed the bushings. Operational test good, no leaks observed during service.
Near Temple, TX 76502
Arthur B.
Job Details: 10/13/2017
WRX988SIBM03 (4 Door French Door Refrigerator) - Arrived onsite for customer complaint of icemaker making ice slowly. Tested inside RF sectiom temperature and found section @ 6F. Ran service diagnostic test 056 and found error E5 (Timed Ice). Ran icebox fan. Found icebox fan will not ramp up to speed. Ordering new facia and icebox fan. R/S customer for 10/18. All water connection were dry at time of service.
Near San Marcos, TX 78666
Diego G.
Job Details: 10/13/2017
Arrived on site. Check for noise issues. Found piece of tape in Exhaust motor. Removed tape ran unit all functions tested OK. No leaks present. Job complete.
Near San Marcos, TX 78666
Diego G.
Job Details: 10/13/2017
Arrived on site. Check for noise issues. Found piece of tape in Exhaust motor. Removed tape ran unit all functions tested OK. No leaks present. Job complete.
Near San Marcos, TX 78666
Diego G.
Job Details: 10/13/2017
Arrived on site. Check for noise issues. Found piece of tape in Exhaust motor. Removed tape ran unit all functions tested OK. No leaks present. Job complete.
Near Austin, TX 78735
Connor M.
Job Details: 10/13/2017
WFW75HEFW0 whirlpool washer Arrived on site to test unit for turning off. Found unit would shut off one or two seconds after being powered on. Was able to enter diagnostics and running check cycle with no issues. Determined this was an error in logic. Replaced ccu and tested unit. Unit working proeprly, no leaks detected. No lbh due to new apartment.
Near Austin, TX 78735
Connor M.
Job Details: 10/13/2017
WFW75HEFW0 whirlpool washer Arrived on site to test unit for not draining with error code. Found pump powering on but not moving water. Checked filter, found no blockage. Replaced pump and tested unit. Unit working proeprly, no leaks detected.
Near Temple, TX 76504
Arthur B.
Job Details: 10/13/2017
RED4516FW0 (Dryer) - Arrived onsite for dryer not starting. Removed cord cover and and checked incoming voltage. Found no voltage. Removed plug from wall. Found plug burnt to being miswired. Advised customer that maintenance must check over. Breaker is off at this time. Dryer vent and lint trap was clean of lint at time of service.
Near Temple, TX 76502
Arthur B.
Job Details: 10/13/2017
WRF992FIFM00 (French Door Dual Evaporator Refrigerator) - Arrived onsite for customer complaint of french door refrigerator leaking water in RC section and making loud humming noise. Found when arrived, customer had defrosted unit for over 2 days. Found water filter was not fully secure. Secured filter. Tested water. Found no leaks. Advised customer that noise was from evaporator fan scraping ice. Checked unit for firmware version. Unit is on updated firmware. Customer has already defrosted unit. Unit now runs quietly as intended. No other issues found at this time. All water connections were dry at time of service.
Near Cedar Park, TX 78613
Jonathan
Job Details: 10/13/2017
KitchenAid dishwasher model #KDTE204ESS4.
Near Belton, TX 76513
Arthur B.
Job Details: 10/13/2017
WRX988SIBM00 (French Door Dual Evaporator Refrigerator) - Arrived onsite for customer complaint of french door refrigerator icemaker not making ice. Ran service test 056 and received error code E2. Ran test 057 to harvest. Was able to free up ice motor and icemaker harvested successfully. Reset computer by power cycling. Ran test 045 to fill icemaker. No other issues found. All water connections were dry at time of service. Collected RF110 $139.99 plus taxes.
Near Leander, TX 78641
Mike C.
Job Details: 10/13/2017
Whirlpool Oven WOS51EC0AS01 Arrived to install new thermal fuse on unit. Checked operation and found unit not heating. Removed unit and found the TOD is bad. Installed new TOD and checked operation, checked good. TOD $67.84 - Fuse $32.86 - Labor and Service charge $169.99
Near Austin, TX 78739
Connor M.
Job Details: 10/13/2017
WTW4816FW1 whirlpool washer Arrived on site to test unit for intermitent failure during cycle. No error codes found. Replaced control and tested unit. Found no power to board after plugging unit back in. Found voltage at outlet correct. Confirmed bad plug. Slightly bent prongs on plug and unit is now working. Instruct on replacing outlet. No leaks detected.
Near Austin, TX 78739
Connor M.
Job Details: 10/13/2017
WRF993FIFM00 whirlpool refrigerator 7720299301 file number arrived on site to test both icemakers for not working. Called techline and found failed ui and failed freezer icemaker. Will need both for return. Cali approved thrusday 19
Near Manor, TX 78653
Carlos G.
Job Details: 10/13/2017
Arrived on site and checked the unit for grinding noise issue. Ran diagnostic testing and found a faulty diffuser. Office to order part and reschedule.
Near Austin, TX 78738
Cliff
Job Details: 10/13/2017
Jennair cooktop JIC4430XS00. Arrived on site to diagnose a cooktop that is giving error codes and not operating. Found at 47 era code for right side burners. This is due to shortage module and display control boards. Replaced both module and display control and tested unit. Found all is functioning properly at this time.
Near Manor, TX 78653
Carlos G.
Job Details: 10/13/2017
Arrived on site and checked the unit for loud noise during spin. Checked components and found the gearcase bearing bad, cam is worn and slips, and actuator not shifting properly. Normal wear and tear. Office to get Autho if needed and reschedule customer. Allow 2 hours.
Near Belton, TX 76513
Arthur B.
Job Details: 10/13/2017
WTW8000BW0 (Top Load Washer) - Arrived onsite for customer complaint of loud rubbing noise when agtating. Removed rotor and found uneven wear and loose bolt. Installed new replacement. Rotated tub manually and could hear grinding. Removed rotor and inspected stator. Found stator has a high spot. Will need stator as well. R/S for 10/18. All water connections were dry at time of service.
Near Buda, TX 78610
Connor M.
Job Details: 10/13/2017
WTW5000DW01 whirlpool washer Arrived on site to test unit for moving too much during spin. Found shaft on gearcase bent. Will need gearcase. Also found open winding on motor. Ordering both for return. Please allow 2 hours for safe repair.
Near Holland, TX 76534
Arthur B.
Job Details: 10/13/2017
KFIS25XVMS6 (French Door Refrigerator) - Arrived onsite for customer complaint of water leaking from bottom of unit. Found unit has old style drain tube. Removed RF shelving and removed sheet of ice. Used steamer to clear drain channel. Removed back unit cover and removed old style drain tube. Installed updated new replacement. Reassembled. Water flows as intedned. No other issues found. All water connections were dry at time of service.
Near Leander, TX 78641
Mike C.
Job Details: 10/13/2017
Whirlpool Range WFG505M0BS3 Arrived to check unit for temperature issues. Set unit to 350 and found temperature to average out to 360. Calibrated unit down 10 degrees and found unit to check good.
Near Lampasas, TX 76550
Arthur B.
Job Details: 10/12/2017
KODE500ESS00 (Double Wall Oven) - Arrived onsite for customer complaint of double wall oven making whisling noise when cooling down. When arrived, unit was already preheated. Turned heating off. Was unable to replicate noise. Tested on covection as well. No whislin noise found. All works as intended.
Near Lampasas, TX 76550
Arthur B.
Job Details: 10/12/2017
KRFF507ESS00 (French Door Dual Evaporator Refrigerator) - Arrived onsite for customer complaint of no cooling issue in RC section of french door refrigerator. Removed shelves and found RC evaporator all iced over. Removed cover and used steamer to remove all ice. Repositioned evaporator thermistor to proper location. Secured with zip tie. Reassembled. Tested unit. Good frost pattern and air flow on evaporator. No other issues found. All water connections were dry at time of service.
Near Round Rock, TX 78681
Jonathan
Job Details: 10/12/2017
Amana dryer model # NED4655E taking 2 or 3 cycles to dry clothes.
Near San Marcos, TX 78666
Connor M.
Job Details: 10/12/2017
WRS322FDAM04 whirlpool Installed drawer. Unit working proeprly, no leaks detected.
Near San Marcos, TX 78666
Connor M.
Job Details: 10/12/2017
WRS325FDAM04 whirlpool refrigerator Arrived on site to test unit for ui issue. Found ui damaged. Replaced and teste dunit unit working properly. No lbh due to apartment being under construction. No leaks detected
Near Kempner, TX 76539
Arthur B.
Job Details: 10/12/2017
RTW4516FW1 (Top Load Washer) - Arrived onsite for customer complaint of top load washer lock clicking on and off. Tested unit. Confirmed the door latch clicking. Removed control and lid latch. Installd new replacement. Tested unit. Found same issue. Odering lod strike to address issues. R/S customer for 10/16. All water connections were dry at time of service.
Near Bastrop, TX 78602
Carlos G.
Job Details: 10/12/2017
Arrived on site to replace parts from previous visit. Removed and replaced all parts. Ran test cycle and all checks ok. Job complete.
Near Austin, TX 78732
Jerry C.
Job Details: 10/12/2017
KEBS207BSS00 Arrived to instal previously diagnosed and order parts. I removed and replaced the UI, control, sensors and fan and tested. The operation was much quieter and I advised the customer to use the unit and contact us if there are still temperature issues. I advised the customer to allow complete preheating prior to low moisture content or thin baked goods. Operational test good.
Near Austin, TX 78732
Jerry C.
Job Details: 10/12/2017
KEBS207BSS00 Arrived to instal previously diagnosed and order parts. I removed and replaced the UI, control, sensors and fan and tested. The operation was much quieter and I advised the customer to use the unit and contact us if there are still temperature issues. I advised the customer to allow complete preheating prior to low moisture content or thin baked goods. Operational test good.
Near Fort Hood, TX 76544
Arthur B.
Job Details: 10/12/2017
WDF330PAHW0 (Dishwasher) - Arrived onsite to replace sump and motor to dishwasher from prior visit’s diagnosis. Removed defective sump and motor and installed new replacement. Reassembled. Tested unit. Unit fills,washes,drain and heats as intended. No other issues found. All water connections were dry at time of service.
Near Austin, TX 78739
Connor M.
Job Details: 10/12/2017
MHWE201YW00 maytag washer Arrived on site to test unit for long fill error code. Found no issue with control. Will need airtrap, hose, and valves to repair. Chase approved monday return.
Near Killeen, TX 76542
Arthur B.
Job Details: 10/12/2017
WZF34X16DW00 (Upright Freezer) - Arrived onsite for customer complaint of upright freezer not cooling. Checked pressures and found -25psi low side and 120psi high side. Evacuated system and removed evaporator. Found capillary side restricted with solder. Installed new evaporator and vaccummed system down to -25psi. Charged unit with 3.5oz of R134a refrigerant. Powered unit up and checked for frost pattern. Found frost pattern will form and then decipate away. After 3-5 minutes, frost pattern will form again and go away. Called WPL Techline Robert 12:23 EST and stated that there is a floating restriction on the capillary tube and heat exchange. System is down at time of call. Will need to call back to document findings and SR number. Unit is disconnected at this time.
Near Georgetown, TX 78633
Mike C.
Job Details: 10/12/2017
Whirlpool dishwasher WDF560SAFM2 Arrived to check unit for poor drying performance. Put unit into diagnostics and found no error codes. Ran a automatic diagnostics cycle and found heating element to come on at end of cycle. Found customer is using a off brand rinse aid and using the 1 hour wash cycle which only runs the heating element for 15 minuets. Instructed customer on the use of a name brand rinse aid like Jet dry and different cycles to help with the drying process. Unit checks good with no water leaks.
Near Cedar Park, TX 78613
Thomas L.
Job Details: 10/12/2017
Arrived on site for no ice conndition. Rmoved icemaker cover and found jammed cube in icemaker. Removed cube. Unit finished cycle. Customer to allow approx 3 hours to start cycling. Connections were dry
Near Cedar Park, TX 78613
Thomas L.
Job Details: 10/12/2017
Near Georgetown, TX 78633
Mike C.
Job Details: 10/12/2017
Kitchen Aid Refrigerator KRFC704FSS00 Arrived to check unit for slow ice production. Checked for any ice buildup on the fresh food evaporator and found none. Put unit into diagnostics and found ice maker thirmister out of range. Installed new ice maker and checked operation, checked good. Checked unit for any leaks and none were found.
Near Austin, TX 78749
Connor M.
Job Details: 10/12/2017
WDTA50SAHZ0 whirlpool dishwasher Arrived on site to test unit for upper rack stop issues. Found stop not staying attached. Replaced and instruct on proper maintenance. No leaks detected.
Near Manchaca, TX 78652
Connor M.
Job Details: 10/12/2017
WTW5000DW0 whirlpool washer Arrived on site to test unit for thumping noise and going off balance. Found unit level and dampers even. Ran load of towels until wet them jumped to highspeed spin. Unit performed as designed. No issues found. Thoroughly instructed customer on proper loading and washing habits. No leaks deteced.
Near Dale, TX 78616
Carlos G.
Job Details: 10/12/2017
Arrived on site and checked the unit for no operation. Checked components and found a faulty control. Removed and replaced control. Ran calibration cycle. Ran test cycle and all checks ok. No water leaks present after service. Job complete.
Near Leander, TX 78641
Thomas L.
Job Details: 10/12/2017
Arrived on site for cooktop being loose. The actual cooktop is fine and workig properly at this time. The issue is that the builder did nit secure the product to the granite. Informed builder and he will correct issue.
Near Leander, TX 78641
Thomas L.
Job Details: 10/12/2017
Near Georgetown, TX 78628
Mike C.
Job Details: 10/12/2017
Amana Dishwasher ADB1400AGS1 Arrived to check unit for a water leak. Found unit leaking from water inlet valve. Installed new valve and checked operation, checked good. Checked unit for any leaks and none were found.
Near Round Rock, TX 78664
Jonathan
Job Details: 10/12/2017
Kitchen Aid dishwasher model#KDTE104EBL4
Near Killeen, TX 76542
Arthur B.
Job Details: 10/12/2017
WFE515S0EB0 (Freestanding Range) - Arrived onsite for customer complaint of freestanding range oven door not opening. Found error code F5E1 (Door Latch). Removed back cover and found roach infestation covering components. Advised unit is no longer covered due to infestation. No further work done. Reassembled.
Near Killeen, TX 76542
Arthur B.
Job Details: 10/12/2017
WRX735SDBM04 (4Door French Door Refrigerator) - Arrived onsite for customer complaint of rust spots on LH/RH doors of french door refrigerator and freezing items on top shelf of fresh food section. Tested damper. Found damper will no close. Confirmed rust on both upper doors. Ordering new damper, RH/LH door to complete repair. Advised customer doors to take 6-8 weeks to arrive. OF to R/S. All water connections were dry at time of service.
Near Killeen, TX 76542
Arthur B.
Job Details: 10/12/2017
WRX735SDBM04 (4Door French Door Refrigerator) - Arrived onsite for customer complaint of rust spots on LH/RH doors of french door refrigerator and freezing items on top shelf of fresh food section. Tested damper. Found damper will no close. Confirmed rust on both upper doors. Ordering new damper, RH/LH door to complete repair. Advised customer doors to take 6-8 weeks to arrive. OF to R/S. All water connections were dry at time of service.