Near Round Rock, TX 78665
Jimmy J.
Job Details: 10/02/2020
WASHER MAYTAG MVWX655DW0 Arrived on site for washer making a loud grinding noise when agitating during wash cycle. Started diagnostics and heard the noise. Removed the pulley cover shield and noticed that the nut holding in the splutch wheel had come just a tad loose. Tightened the nut to splutch wheel and reattached cover. Performed another diagnostics and noise is gone. Unit operating as designed. No leaks detected. Job complete.
Near Leander, TX 78641
Kayman
Job Details: 10/02/2020
DRYER WHIRLPOOL WED8500BW0 Arrived onsite for dryer not starting. Upon inspection and while in diagnostics I found stored error codes for incorrect L1 voltage coming in. I tested the voltage at the outlet and it tested good I tested voltage at the terminal block under a load and it tested good. I also tested the continuity of the power cord in which it passed. I then tested voltage at the control relays I found that CCU P5-3 to P5-8 had an output of only 9vDC with 12vDC being the correct voltage. As per tech sheet i recommended replacing the main control. I replaced the CCU and the unit powered up and is heating as designed at this time. Job complete.
Near Leander, TX 78641
Paul
Job Details: 10/02/2020
REFRIGERATOR WHIRLPOOL WRF993FIFM00 Arrived onsite for a refrigerator that’s still not making ice or cooling correctly. I tested the unit and found the idle pressures high indicating the unit might be slightly overcharged. I tested the pressures with the unit running and found the pressures a little high. I could hear the refrigerant sputtering and stopping flow while on the FC evaporator and then it would start flowing again after a few minutes indicating possible moisture in the system. I removed the refrigerant and pulled a long vacuum on the system. I charged the system with 4.75 oz’s of R134A and tested the unit. The unit is working as designed. I did find the right door hinge self closure spring broken
Near Liberty Hill, TX 78642
Jonathan S
Job Details: 10/02/2020
WASHER WHIRLPOOL WFW86HEBW2 "Arrived on site for washer intermittently give error code F3-E2. Performed diagnostics mode and checked fault codes. Found error F2-E2 temp sensor failure, F6-E3 communication error between ACU to UI and F5-E4 door not opened between cycles. Ran automatic test mode and monitored operation. Found all working in test mode. Measured resistance at connector J5 pin 1 and 2 and found 12.1 K ohms. According to tech sheet will need to replace ACU. Cleared error codes. Found no ETA on control. Will need authorization to complete repair.Office to schedule appointment when ETA is available. ; ordrng 1 WPW10692383 (ACU)"
Near Austin, TX 78703
Jacob
Job Details: 10/02/2020
RANGE KITCHENAID KSDB900ESS1 Arrived onsite for unit not heating up fast enough. Customer said it would take over 2 and a half hrs to get to 410 degrees. Tested unit. Upon inspection. Found that temperature sensor was bad. Replaced temperature sensor. Tested unit up too 430 degrees. Unit test good. No issues at this time. Job complete
Near Briarcliff, TX 78669
Luis
Job Details: 10/02/2020
REFRIGERATOR KITCHENAID WRV986FDEM01 "Arrived on site for fresh food not defrosting. Customer defrosted unit,removed cover,defrosted evaporator replaced motor that includes defrost thermistor,secured thermistor to correct location on suction line using foil tape and a zip,per service pointer W11092686F secured evaporator to liner housing using clamps and zip ties,secured cover with 4 screws.
Near Hutto, TX 78634
Andy
Job Details: 10/02/2020
REFRIGERATOR KITCHENAID KBSD608ESS01 Arrived on site to install previously diagnosed part for defrost issues and drain tube issues. Removed failed harness and replaced with new. Was able to steam clogged drain tube out. Tested unit and all operations are normal. No water leaks present at time of service.
Near Austin, TX 78738
Brandon
Job Details: 10/02/2020
DISHWASHER MAYTAG MDB8989SHZ0 "Arrived on site to replace float assembly parts and sump assembly, after replacing, unit tested good."
Near Pflugerville, TX 78660
David S
Job Details: 10/02/2020
DISHWASHER KITCHENAID KDFE104DSS1 "Arrived on site for dishwasher racks being rusted. I inspected the unit and work area. I found the under side of both racks covered with rust, and I found th wheels for the bottom rack keep falling off. I replaced both racks and the wheels for the bottom rack. Job complete. No water leaks detected.
Near Georgetown, TX 78628
Tyler
Job Details: 10/02/2020
DISHWASHER WHIRLPOOL KDTM404EWH3 Arrived on site for dishwasher that was leaving a white filmy residue on the door of the dishwasher according to the customer when I arrive. Upon further inspection the customers mother who was home at the time had stated they were putting some of the powder detergent directly into the tub. The brand of detergent they used did appear to be a offbrand style soap that I have not seen before. Therefore we cannot accurately say that the film being left behind is not from the soap all the dissolving or not but I did run multiple diagnostic test on the unit and found that the unit was filling and draining and agitating as designed and when you put the proper amount of soap in the soap dispenser it did appear that the dispenser would open up correctly and the soap with the dispense out and fully diluted to the water. I did speak with the customers mother about the fact that the dishwasher itself needed to have a few months of curing time for some of the water
Near Cedar Park, TX 78613
David Z
Job Details: 10/02/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ Arrived on site to follow up on freezer door that customer said was making noise when closing. Found that after previous work was done the lower bin was not properly hooked into the sliders. Removed door and retested lower bin. Retested and unit is now working as designed. Call complete.
Near Austin, TX 78731
Luis
Job Details: 10/02/2020
REFRIGERATOR KITCHENAID KSSC42FMS00 "Arrived on site for no cool. Unit powered on fans running compressor not powering on,good voltage to inverter,removed inverter ohmed compressor windings. Compressor ohmed good diagnosed a defective inverter, installed a new inverter powered unit on compressor powered on. used 1 W10629033 (INVERTER ) from stock"
Near Austin, TX 78727
Scott
Job Details: 10/02/2020
DISHWASHER WHIRLPOOL WDF331PAHS0 "Arrived on site for hard to push buttons . Found screw mounting cracked ,allowing control to be pushed back when buttons were pushed . Replaced console . Unit is now functioning normally. No water leaks detected at time of service.job complete ."
Near Liberty Hill, TX 78642
Jonathan S
Job Details: 10/02/2020
REFRIGERATOR WHIRLPOOL WUR50X24EM00 "Arrived on site to install previous diagnosed part. Removed failed bimetal assembly harness and installed new. Placed defrost sensor in ice water to get below 40° for testing. Measured voltage to defrost heater and place in manual defrost mode. Found heater activating and getting 120 volts. All tested good, no water leaks detected. Please allow 24 hours for unit to reach proper temperature.
Near Austin, TX 78733
Leonardo
Job Details: 10/02/2020
OVEN KITCHENAID KOCE507ESS09 Arrived on site to test unit for door not closing correctly. Test unit and found arm had come off track. Removed unit from wall and removed side panels and secured arm in to track test unit and unit test good job complete.
Near Austin, TX 78750
David Z
Job Details: 10/02/2020
RANGE KENMORE 79073239312 "Arrived on site to diagnose range not heating. Performed diagnostic on unit. Found ignition not heating and gas valve not running. Found no voltage going to oven section from control. Had 120 at control, but nothing coming out. ; ordrng 1 316455430 (clock/timer)"
Near Johnson City, TX 78636
Brandon
Job Details: 10/02/2020
DRYER SAMSUNG dv45h6300eg/a3 "Arrived on site for customer complaint of unit making noise, found noise coming from rollers, I replaced all 4 rollers, unit tested good.
Near Austin, TX 78753
Andy
Job Details: 10/02/2020
REFRIGERATOR AMANA ASI2575GRS01 Arrived on site for refrigerator not cooling properly. Tested and inspected unit and found defrost issues. Ordering needed parts. Office to schedule return trip. Instructed customer to defrost unit 48 hours prior to service and how to do so safely as to prevent water damage risk. ; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W11216949 (cntrl-elec) and 1 W11405276 (HARNESS ) and 1 WP2315549 (evap fan motor) and 1 WP2323198 (defrost heater)
Near Lago Vista, TX 78645
Lou
Job Details: 10/02/2020
DISHWASHER KITCHENAID KUDS25SHBL1 "Arrived on site to install previously diagnosed and ordered part. Due to the check valve failure, I removed and replaced the check valve and tested. Unit is operating as designed.No water leaks observed during service, job completed."
Near Driftwood, TX 78619
Andrew
Job Details: 10/02/2020
REFRIGERATOR KITCHENAID KBFN502ESS01 Arrived on site to replace LED control board from previous diagnosis. Replaced board and no lights still. Confirmed no DC voltage to any lights. LED control board is receiving proper voltage. Spoke with tech line and confirmed bad LED control board. Need new LED control board to fix issue. Sr7728937134; ordrng 1 W11368839 (LED CONTROL BOARD)
Near Austin, TX 78757
Matthew
Job Details: 10/02/2020
OVEN MAYTAG MAYTAG "Arrived onsite to replace previously diagnosed parts. Did not install sensor. Due to not having accurate model or serial number, the sensor was not correct. Accessed old sensor and measured 1.082k ohms, sensor is good. Took ohm reading from harness to control and got the same reading. Control board was bad.
Near Georgetown, TX 78626
Cliff
Job Details: 10/02/2020
OVEN WHIRLPOOL WFE515S0JS0 Arrived on site to diagnose a range that is giving F1 error code. Found failed control.; ordrng 1 W11316353 (CONTROL)
Near Austin, TX 78722
Matthew
Job Details: 10/02/2020
WASHER WHIRLPOOL WTW4816FW2 "Arrived onsite for washer not spinning. After inspection found the unit was paused in a incomplete cancel cycle due to an out of balance load. Canceled cycle, put unit in diagnostics auto cycle and all passed. Also calibrated unit. Just in case also looked for signs of gearcase going out but did not find any. Basket spun freely and no signs of leaking oil. Also tested unit in high speed spin, no issues. Leveled Front right leg to stabilize unit while spinning. Instructed customer on proper cancellation when necessary."
Near Driftwood, TX 78619
Andrew
Job Details: 10/02/2020
REFRIGERATOR KITCHENAID KBLC36FTS02 Arrived on site to test unit for not cooling. Found compressor not running. Inverter receiving proper voltage. Compressor was measuring 8ohms. Evap and condenser fans running. Spoke with tech line and verified bad inverter. Need inverter replaced per tech line. Sr#7728937954; ordrng 1 W10629033 (inverter box)
Near Georgetown, TX 78633
Cliff
Job Details: 10/02/2020
MICROWAVE WHIRLPOOL WOC54EC0AS04 Arrived on site to diagnose a microwave that is not turning on. Tested all parts and components and found no failures with unit at this time. Advised homeowner of findings.
Near Leander, TX 78641
Kayman
Job Details: 10/02/2020
MICROWAVE WHIRLPOOL WOC54EC0HS03 "Arrived onsite to install previously diagnosed parts. I installed the inverter, micro control main control and console. I found one of the connectors on the inverter (blue wire) was fused together so when it woks plugged it wasn’t making contact with the metal part of the connector explaining the inverter error code. As I was replacing the micro control I tested resistance at the cavity temp sensor on P22 looking for a reading of approx 230k ohms but I only got 9k indicating a short in the harness for that thermistor. I noticed the mag housing had pinched that harness. I will need to order that temp sensor. When I restored power to the unit and tried using the microwave it stopped and flashed a error code for the magnetron cavity sensor. Ordering interlock (W11033422) magnetron thermostat (W11233913)Office to RS ; ordrng 1 W11033422 (interlock) and 1 W11233913 (sensor)"
Near Round Rock, TX 78681
Tommy
Job Details: 10/02/2020
OVEN JENN-AIR JJW2830IL01 "Arrived onsite to install previously diagnosed parts. Upon arrival turned unit off at breaker, pulled unit, removed upper fan and replaced with new. Turned unit back on at breaker tested unit tested good, out unit back into place. Job Completed."
Near Austin, TX 78746
Luis
Job Details: 10/02/2020
REFRIGERATOR WHIRLPOOL KSRS25FTWH00 "Arrived on site for no ice. Removed icemaker cover,found icemaker consistently running through a cycle not sending power to valve or stoping hatter full rotation. Diagnosed a defective icemaker
Near Round Rock, TX 78665
Scott
Job Details: 10/02/2020
MICROWAVE WHIRLPOOL WMH31017HS5 "Arrived on site ,replaced wrapper . Tested unit all checked normal . Job complete ."
Near Austin, TX 78731
Kevin
Job Details: 10/02/2020
RANGE WHIRLPOOL WFE515S0JS0 "Arrived on site and found control panel is damaged. Replaced control panel and Oven is now correct, job complete"
Near Austin, TX 78722
Matthew
Job Details: 10/02/2020
RANGE WHIRLPOOL KSDB900ESS3 "Arrived onsite to replace control. Replaced control, tested unit and unit is functioning correctly. Ms had a non functioning light that she wanted replaced but the light provided didn’t fit. Advised her of correct light bulb and she will purchase.job complete"
Near Austin, TX 78704
Jacob
Job Details: 10/02/2020
WASHER MAYTAG MVWB835DW4 Arrived onsite for unit shutting off during cycle. Put unit in diagnostics and got F2E1 stuck button. Ordered parts. Office to reschedule ; ordrng 1 W11112656 (console) and 1 W11170706 (cntrl-elec)
Near Austin, TX 78733
Kevin
Job Details: 10/02/2020
WASHER MAYTAG MVW7232HW0 "Arrived on site and inspected washer and found installer has put drain hose 30 inches into stand pipe. Water is siphoning out during the cycle and causing F8E1 error code. Corrected drain hose and ran a diagnostic cycle and washer is operating properly. No water leaks from connections at time of service, job complete."
Near Austin, TX 78748
Luis
Job Details: 10/02/2020
REFRIGERATOR WHIRLPOOL WRT5415ZDM00 "Arrived on site for water leaking. Diagnosed gap at fresh food gasket allowing warm air to enter and cause moisture, remolded fresh food door gasket checked door seal good."
Near Austin, TX 78733
Luis
Job Details: 10/02/2020
FREEZER WHIRLPOOL GAFZ21XXRK02 Arrived on site for a defective thermostat. Replaced lower thermostat powered unit on u it powered on and started cooling.
Near Austin, TX 78717
Scott
Job Details: 10/02/2020
OVEN KITCHENAID KOSE500ESS00 Arrived on site for dead oven . Tested and found thermal fuse had blown . Replaced fuse . Checked and cooling fan is working . Preheated was normal . Job complete
Near Lago Vista, TX 78645
Lou
Job Details: 10/02/2020
DISHWASHER JENN-AIR JDTSS247HS0 "Arrived on site to install previously diagnosed and ordered parts. Due to the main control and console failures, I removed and replaced both parts. While replacing parts, I found the dispenser gasket hanging out the dispenser door. I removed and replaced the dispenser and tested the unit. Unit is operating as designed. No water leaks observed during service, job completed."
Near Round Rock, TX 78664
Jimmy J.
Job Details: 10/02/2020
WASHER WHIRLPOOL WFW3090JW0 "Arrived on site for washer powers on but immediately you can hear the drain pump running. Ran diagnostics and got error code F13 for ACU failure. I could hear the drain pump cycle on every time the machine powered up. Replaced the water level sensor to ensure it wasn’t causing the drain pump to cycle the way it is. Ordered drain pump, ACU, and control for return visit and repair. Could not open the door but I found a model and serial sticker on the back of the machine. See pic. ; ordrng 1 W11334214 (ACU)"
Near Manor, TX 78653
Andy
Job Details: 10/02/2020
WASHER WHIRLPOOL WTW7500GW2 Arrived on site to install previously diagnosed console and control. Removed failed parts and replaced with new. Tested unit and found latch needed as well. Removed failed latch and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Austin, TX 78748
Jacob
Job Details: 10/02/2020
WASHER MAYTAG MVWC565FW2 Arrived onsite for unit having a broken knob. Looked at knob. Saw that knob was broken along with stem from the control board. Replaced both parts. Tested unit. Unit test good. No leaks at this time. Job complete
Near Leander, TX 78645
Lou
Job Details: 10/02/2020
REFRIGERATOR KITCHENAID KRFF707ESS01 "Arrived on site to inspect refrigerator no cool. Upon further inspection, customer advised that the unit stopped cooling in the RC section approximately 10 days prior, but the last 4 days it has been cooling. I placed the unit in diagnostics and checked the unit in test #4. Removed the evap cover and inspected the evaporator and found the thermistor was blackened. I tested it and it was out of range. Unit cooled through test #4. Also found ice built up at the back of the ice maker adaptor. I removed the ice maker and removed the ice from the housing and applied permagum to seal off the air gaps and reinstalled the housing. I pulled the unit out and removed the back cover and found the drain tube gapped. I sealed the gap with silicone (photos). I removed and replaced the evap motor harness and secured the thermistor on the suction line with foil tape and ziptie. Retested unit and it is cooling as designed. No water leaks observed during service, j
Near Austin, TX 78731
Luis
Job Details: 10/02/2020
REFRIGERATOR JENN-AIR JFC2089HES "Arrived on site for no cool. Powered unit on removed compressor cover,compressor running no heat from discharge tube,found discharge tube heavily corroded due to tube sitting in drain pan. Moved tube around found slight leak in tube. Unit will need a new compressor,evaporator and filter drier
Near Cedar Park, TX 78613
Paul
Job Details: 10/02/2020
REFRIGERATOR KITCHENAID KBSD608ESS00 Arrived onsite for a refrigerator to replace the previous diagnosed parts. I replaced the icemaker and tested the unit. The unit went thru a harvest and filled the icemaker mold. The fill valve shut completely off and is not weeping water. The unit is working as designed. Call complete.
Near Del Valle, TX 78617
Jacob
Job Details: 10/02/2020
REFRIGERATOR WHIRLPOOL WRT519SZDM06 Arrived onsite for unit freezing over and dripping water. Tested unit. Found that the fill tube was clogged up with ice and spilling water when called for water to fill. Removed ice from fill tube. Tested unit. Unit test good. No leaks at this time. Job complete
Near Manor, TX 78653
Andy
Job Details: 10/02/2020
WASHER WHIRLPOOL WTW5105HW0 Arrived on site for washer making loud noise on spin. Tested and inspected unit and found failed gearcase. Ordering needed part. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W11423758 (GEARCASE )
Near Georgetown, TX 78633
Jonathan S
Job Details: 10/02/2020
WASHER WHIRLPOOL WTW6200VW0 Arrived on site for washer not advancing cycle. Performed diagnostics mode and found cold water valve not activating. Measured valve resistance on cold side and found failed valve. Inspected bearings and wash basket and found no signs of bearing failure. Arrived on site to,install previous diagnosed part. Gained access to failed inlet valve. Removed valve and harness, installed new valve. Performed diagnostics mode and tested all operations. All tested good, no water leaks detected.
Near Austin, TX 78753
Andy
Job Details: 10/02/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ01 Arrived on site for refrigerator not cooling in RC. Tested and inspected unit and found failed evaporator motor. Evaporator cover and drip pan. Instructed customer that we will see if we can get drip pan but item has been hard to get and that customer should call whirlpool to get item. Instructed customer that when we have parts to please defrost unit 48 hours prior to service and how to do so safely as to prevent water damage risk. Office to contact customer.; ordrng 1 SEENOTE (OFFICE TO CONTACT ) and 1 W11457241 (DRIP PAN )
Near Austin, TX 78745
Jacob
Job Details: 10/02/2020
DRYER WHIRLPOOL WED5620HW0 Arrived onsite for unit not heating. Tested unit. Found that unit was not heating. Upon inspection found that the heating element was burned out. Replaced heating element. Tested unit. Unit test good. No issues at this time. Job complete
Near Round Rock, TX 78665
David S
Job Details: 10/02/2020
REFRIGERATOR WHIRLPOOL GI5FSAXVY01 "Arrived on site for bottom shelf freezing in the fridge. I inspected the unit and work area. I found service pointer for this issue. It stated there is a possible air leak from the ice maker, and that if the ice maker is not being used for ice to turn it off and the fridge will stop freezing. I turned the ice maker off, as they are not using it for ice. I toke a temperature at the bottom shelf and it is showing 36 degrees, the temp the unit is set too.
Near Liberty Hill, TX 78642
Jonathan S
Job Details: 10/02/2020
DRYER WHIRLPOOL WED49STBW1 Arrived on site for dryer gasket tearing on right side. Inspected gasket and for interference with gasket. Found no sharp edges or anything that could be causing tear when opening and closing door. Removed torn gasket and installed new. Informed customer to wait an hour before using. All tested good.
Near Austin, TX 78738
Robert
Job Details: 10/02/2020
WASHER WHIRLPOOL WFW95HEXW2 "Arrived onsite to test unit for unit leaking into the tub, test unit, found faulty valve, replaced valve, test unit, unit works properly, no leaks at this time, job complete"
Near Round Rock, TX 78681
Tommy
Job Details: 10/02/2020
COOKTOP KITCHENAID KGCD807XSS02 "Arrived onsite for for cooktop fan cap broken, and bottom right burner sparking and not reading flame. Upon arrival found unit fan cap was broken, and bottom right igniter was not on, found unit was sealed in and not installed with proper supports, let customer know I could not properly test unit igniter unless unit was pulled and would have to reschedule,
Near Austin, TX 78750
David Z
Job Details: 10/02/2020
REFRIGERATOR IKEA IX7DDEXGZ000 Arrived on site to install new LeD module to resolve lights flickering in fridge. Installed and retested. Light is now working as designed and constant. Call complete.
Near New Braunfels, TX 78132
Noah D
Job Details: 10/02/2020
OVEN WHIRLPOOL WOD51EC0HS01 "Arrived on site to inspect oven for turning on randomly, upon inspection found multiple miscommunication errors and fan errors, tested all functions and element worked correctly, ordering all controls and console due to safety of issue. Office to reschedule ; ordrng 1 W11040197 (CONTROL ) and 1 W11040198 (CNTRL) and 1 W11105007 (CONSOLE )"
Near Lago Vista, TX 78645
Lou
Job Details: 10/02/2020
RANGE MAYTAG MER8700DS0 "Arrived on site to inspect range oven not reaching temps. Upon further inspection, customer advised that they saw a bright red glow on the left side of the oven. I removed the bottom panel and found the element had burnt out on the back left corner. I removed and replaced the element and tested and unit is operating as designed. Job completed."
Near Austin, TX 78717
Tommy
Job Details: 10/02/2020
DRYER MAYTAG MEDX655DW1 "Arrived onsite for dryer not heating, found ducts clogged and thermal cutoff stuck open, replaced cutoff and tested unit tested good, informed customer that ducts needed to be cleaned to avoid the same issues happening going forward."
Near Austin, TX 78757
David Z
Job Details: 10/02/2020
DISHWASHER KITCHENAID KUDS35FXSS9 "Arrived on site to diagnose dishwasher that had been leaking from front left corner. Diagnosed unit and found swelled wood with water trails under the fill valve. Checked kick panel and it eww wet down the left side, indicating they line was leaking. Found the line slightly loose with plastic cover piece stuck in the threads. Looted hose and cleared plastic from threads. Tightened and retested. No evidence of leak found. All is working as designed at this time, no leaks found.
Near Leander, TX 78641
Kayman
Job Details: 10/02/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived onsite for dishwasher not drying dishes. Upon inspection I found the dishwasher had dishes washed the night before so I could see the water. I did see water left behind after the cycle. I ran a diagnostics cycle. And all functions passed including the heater element. I explained to the customer he importance of using rinse aid accompanied with liquid detergent and showed them where to fill the dispenser to. I also advised them to crack the door after a cycle to help vent out the steam. I explained how the rinse aid will cure the plastic over time resulting in a better dry. No repairs needed at this time. Job complete.
Near Austin, TX 78727
Scott
Job Details: 10/02/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Arrived on site ,replaced drain extension for leaking . Adjusted mullion heater for moisture on door gasket . No other leaks detected at time of service. Job complete ."
Near Austin, TX 78738
Robert
Job Details: 10/02/2020
OVEN KITCHENAID KEMS308SSS05 "Arrived onsite to test unit for unit not heating, test unit found bad magnetron, customer also asked to replace inverter, replaced both parts, test unit, unit works correctly, job complete."
Near Austin, TX 78749
Kevin
Job Details: 10/02/2020
REFRIGERATOR MAYTAG MFC2062FEZ03 "Arrived on site and replaced control board recommended by tech line on previous visit and evaporator fan is now running. Cold air can be felt exiting damper in fresh food section. Also replaced water filter head and water is dispensing again. No water leaks from connections at time of service, refrigerator will take 12 to 24 hours to cool down properly. job complete."
Near Austin, TX 78749
Kevin
Job Details: 10/02/2020
WASHER MAYTAG MVWX655DW1 "Arrived on site and inspected washer and found gearcase has failed, attempted to remove wash plate and it is seized. Broke off wash plate and found hub has also failed. Removed and replaced gearcase, actuator, and cam kit. A new wash plate and hub will be needed in order to complete repair.; ordrng 1 KBONLY and 1 W10528947 (drive hub kit) and 1 W10902814 (washplate)"
Near Kyle, TX 78640
Leonardo
Job Details: 10/02/2020
DISHWASHER WHIRLPOOL GSD2100V55WW Arrived on site to test unit for unit not draining. Test unit and found melted drain Solenoid. Will need solenoid parts
Near Austin, TX 78735
Leonardo
Job Details: 10/02/2020
COOKTOP KITCHENAID KCGD500GSS Arrived on site to test unit for unit leaking. Test unit and found same old adapter to regulator. Advised customer that the adapter is leaking and the she needs a Plummer to replace adapter. Took picture of adapter leaking with bubble solution. Will need documentation of adapter being replace before coming back out. Job complete.
Near Georgetown, TX 78628
Tyler
Job Details: 10/02/2020
OVEN GE JT5500SF5SS Arrived on site for oven that was giving F97 error code. Upon arrival I am running a diagnostic test I found that the air code was an F 97 and anytime you activated the upper or lower oven the only fan exhaust that would run was the upper oven fan the lower oven would never kick on the matter what test he tried to run ended up calling the customer $384 even for the full cost to repair for the lower fan motor that I found to be defective and causing the air after customer approval I installed a new fan motor and retest of the unit on both ovens everything is working in upper and lower half with no functionality issues call complete
Near Horseshoe Bay, TX 78657
James
Job Details: 10/02/2020
WASHER GE WPGT9360E0WW Arrived on site and tested operation. Found display blank. Tested for proper voltages and found proper voltage. Unit has failed display control Job complete
Near Georgetown, TX 78633
Cliff
Job Details: 10/02/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM00 Arrived on site to diagnose multiple issues with refrigerator. Found adapter icebox seals leaking air causing excess condensation and ice formation. Also noted right side RC door gasket torn and icemaker motor has failed. All three parts will need to be replaced to complete repairs. Due to part availability of door gasket office will need to set return appointment.; ordrng 1 AUTHONEEDED (AUTHO NEEDED ) and 1 W10612142 (adapter) and 1 W10846057 (gasket-fip)
Near Austin, TX 78703
Matthew
Job Details: 10/02/2020
WASHER WHIRLPOOL CAE2795FQ0 "Arrived onsite for washer not spinning of draining. Tested unit in diagnostics and standing water did drain. Put unit into auto test and did not complete test. Checked control and was getting correct ohms reading. Unit needed new control. Replaced control, tested unit and unit is functioning properly. Ran another test cycle and unit completed. No standing water. No leaks present at this time. Job complete."
Near Austin, TX 78731
Kevin
Job Details: 10/02/2020
DISHWASHER WHIRLPOOL WDT750SAHZ Arrived on site and inspected dishwasher and found water is dripping from diverter. Replaced pump and motor assembly and leaking has stopped. Job complete
Near Kyle, TX 78640
Robert
Job Details: 10/02/2020
WASHER WHIRLPOOL WTW8500DW4 "Arrived onsite to replace console, replaced console, recalibrated unit, test unit, unit working properly, job complete."
Near Dripping Springs, TX 78620
Andrew
Job Details: 10/02/2020
COOKTOP WHIRLPOOL WCG55US6HS00 "Arrived on site to test unit for RR burner constantly sparking. Did notice burner cap was not sitting properly. Tested unit, unit works good. Job complete."
Near Austin, TX 78738
Luis
Job Details: 10/02/2020
WINE COOLER WHIRLPOOL WUW35X24DS02
Near Round Rock, TX 78681
David Z
Job Details: 10/02/2020
DRYER KENMORE 110.769625 "Arrived on site to diagnose dryer with light out and always running when door is open. Found door switch was broken and closed. Replaced switch and retested. Light is now working and door switch is functioning as designed. Call complete."
Near Georgetown, TX 78633
Cliff
Job Details: 10/02/2020
REFRIGERATOR KITCHENAID KFIS29BBMS00 Arrived on site to diagnose a refrigerator that is not producing ice. Tested unit and found failed icemaker motor. Replaced icemaker and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Austin, TX 78732
Robert
Job Details: 10/02/2020
REFRIGERATOR WHIRLPOOL WRF954CIHZ00 "Arrived onsite to test unit for unit not dispensing ice, test unit found auger working in door, but ice container auger not in place, ordered ice container assembly, office to reschedule.; ordrng 1 W10911314 (ice-contnr)"
Near Johnson City, TX 78636
Brandon
Job Details: 10/02/2020
MICROWAVE GE JVM1650SH01 "Arrived on site for customer complaint of unit shutting itself off during use and control board reading jumbled lettering, unit was working at time of service, if problem continues, will need control board
Near Round Rock, TX 78681
Tommy
Job Details: 10/02/2020
DISHWASHER MAYTAG MDB7959SHZ0 "Arrived onsite for for dispenser door stuck, upon arrival found dispenser damaged, and panel connection lose. Made connection tighter and replaced dispenser and tested, unit tested good Job Completed."
Near San Marcos, TX 78666
Noah D
Job Details: 10/02/2020
WASHER MAYTAG WTW5000DW3
Near Kyle, TX 78640
Andrew
Job Details: 10/02/2020
DRYER MAYTAG MED6230HW0 "Arrived on site to test unit for no heat. Found error code f1e1. Tested lament, cutoff, and thermal fuse, all tested good. Replaced ACU, tested unit, unit works good. Job complete."
Near Austin, TX 78737
Leonardo
Job Details: 10/02/2020
DISHWASHER KITCHENAID KDTM704KPS0 Arrived on site to test unit for unit not washing. Test unit and found bad wash motor not spraying water. Ordering new sump and motor W11416362 office to reschedule. ; ordrng 1 W11416362 (SUMP AND MOTOR )
Near Austin, TX 78732
Robert
Job Details: 10/02/2020
WASHER MAYTAG MVWB765FW1 "Arrived onsite to replace valve housing, replaced valve housing, test unit, unit working properly, no leaks at this time, job complete."
Near Austin, TX 78732
Robert
Job Details: 10/02/2020
REFRIGERATOR KITCHENAID KSSO42QTX03 "Arrived onsite to test unit for unit making loud noise, test unit found the control board is beeping do to the board malfunctioning, needed to order control board, need authorization, office to reschedule.; ordrng 1 W10121049 (electronic control)"
Near San Marcos, TX 78666
Noah D
Job Details: 10/02/2020
WASHER WHIRLPOOL MVWB835DC5 "Arrived on site to inspect washer for not filling with water, upon inspection found the valve malfunctioning during diagnostic, replaced water valve and found no issue, checked for leaks, no leaks found. Complete"
Near Salado, TX 76571
Tyler
Job Details: 10/02/2020
REFRIGERATOR KITCHENAID KBSD608ESS01 On site for refrigerator that need a new door chute motor assembly. Upon arrival customer had stated that the -19° temps and other temperature related issues you’re having prior to the first trip have now completely gone away since our initial trip and that temperature wise the fridge does seem to be balancing out fine and makes a good steady amount of ice. I did go ahead and install the previously diagnosed door shoot and motor that was also causing hot air to freeze up in the door dispenser area. After installing needed parts i retested unit and everything is not working as designed call complete
Near Austin, TX 78739
Kevin
Job Details: 10/02/2020
DRYER WHIRLPOOL MED6630HW "Arrived on site for dryer making a rubbing noise. Ran dryer on the normal time cycle and do not hear anything excessive. Added seal kit in between fan and shroud to provide more spacing. This has not made any noticeable change after running again. Dryer sound normal at this time, Job complete"
Near Austin, TX 78703
Jacob
Job Details: 10/02/2020
WASHER WHIRLPOOL WFW3090GW0 Arrived onsite for unit not responding to touch and staying in a scrolling mode. Tested unit. Found that timer needed to be replaced. Replaced timer. Tested unit. Unit test good. No leaks at this time. Job complete
Near Dripping Springs, TX 78620
Andrew
Job Details: 10/02/2020
REFRIGERATOR WHIRLPOOL WRF993FIFM00 "Arrived on site to test unit for not cooling. Found unit is working good. No ice/frost build up, compressor running, fans working. No current issues. Job complete."
Near West Lake Hills, TX 78746
Luis
Job Details: 10/02/2020
REFRIGERATOR GE PYE22KSKFSS "Arrived on site for no ice. Icemaker not running through a forced harvest diagnosed a defective icemaker,ordering a new icemaker; ordrng 1 WR49X31524 (ICEMAKER)"
Near Round Rock, TX 78664
David S
Job Details: 10/02/2020
OVEN WHIRLPOOL WOC54EC0HS03 Arrived on site to install previous diagnosed part. I gained access to the console and replaced with new. I powered the unit on and tested all buttons. Everything is working as designed. I left the customer the number for the WiFi team for her husband to call when he gets home so he can get it setup properly. Job complete.
Near Cedar Park, TX 78613
Paul
Job Details: 10/02/2020
WASHER WHIRLPOOL MVWC416FW1 Arrived onsite for a washer to replace the previous diagnosed parts. I replaced the pressure switch hose and tested the unit. The unit is working as designed. Call complete.
Near Cedar Park, TX 78613
Kayman
Job Details: 10/02/2020
REFRIGERATOR WHIRLPOOL KRMF706ESS01 Arrived onsite to install previously diagnosed parts. I installed the evap fan motor and harness + both controls. I tested the fans functions through diagnostics and it came on as designed. I also tested the compressor and it cycled as designed. Unit is working as designed at this time. Job complete.
Near Lago Vista, TX 78645
Lou
Job Details: 10/02/2020
COOKTOP KITCHENAID KGCU467VSS01 "Arrived on site to inspect cooktop front left and right burners keep igniting. Upon further inspection, I found the flames for the front left and right burners were too low in the low simmer setting and the flame would go out causing the ignitor to arc. I attempted to clean the orifice and was unable to. Using two orifices form my van stock, I removed and replaced the orifices for the front left & right burners and retested. Unit is operating as designed. No gas leaks detected during service, job completed."
Near Austin, TX 78703
Kevin
Job Details: 10/02/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived on site and inspected refrigerator and found door open light remains on. Found that freezer door switch is not being completely pressed when freezer door closes. Freezer door is leaning outward on the top, gasket is wider at the top. Straightened freezer door brackets and switch is now being depressed properly. If issue happens again bracket and freezer door will be needed to complete repair, job complete."
Near Killeen, TX 76542
Al
Job Details: 10/02/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Arrived on site and inspected refrigerator not cooling in either section.Through diagnostics test mode the UI flashed as if it were resetting itself.Accessed the back of the unit and confirmed the condenser motor was running.The compressor was also running, but was extremely hot to the touch.Temperatures in freezer were 40 and 55 in refrigerator compartment.Advised the customer the issues are all pointing to a sealed system repair.
Near Austin, TX 78728
David S
Job Details: 10/02/2020
MICROWAVE WHIRLPOOL WOC54EC0HS01 "Arrived on site to install previous diagnosed part. I removed the microwave door, and installed a new one. I tested the unit and found it operating as designed. Job complete."
Near Harker Heights, TX 76548
Al
Job Details: 10/02/2020
DISHWASHER MAYTAG MDB9959SKZ0 "Arrived on site to install previously ordered part.Disassembled, removed and replaced the drain pump.Reassembled and unit tested as designed.He metal clips on the drain pump came off the fins, causing the malfunction.Job complete"
Near Georgetown, TX 78628
Tyler
Job Details: 10/02/2020
WASHER MAYTAG MVWB835DW0 Arrived on site for washer that would leak whenever it would fill according to customer. Upon arrival Arena diagnostics but could not find any error codes indicating any kind of hardware software failure so I first checked under the machine to ensure that the drain pump was still intact and that there are no leaks within that area or the gear case portion either after verifying that everything under the washer was fine and dry with no signs of leaking I took apart the consul and found that there was a huge rust puddle underneath the water in the valve and when I turn on the machine I mediately found that the cold side valve was leaking into the compartment and down side of washer. After customer approval and replacement of valve I was able to retest unit and verify that there is no longer any leaks unit is not functioning as designed call complete
Near Waco, TX 76712
Jonathan M
Job Details: 10/02/2020
WASHER MAYTAG MVWB965HC0 Arrived on site for a washing machine that has no power. Inspected unit and work area. Customer advised that the unit does have power it just will not lock the lid to start the cycle. Confirmed complaint and found control consul not turning off. Power cycled unit and placing it in service diagnostics. Found no stored error codes and attempted to manually lock the lid lock. Found unit would not lock or indicate that I was trying to lock. Checked connectors at the control between the user interface and the lid lock on the control and repositioned them to ensure they both were fully engaged. Tested unit and unit is now working as designed. Call complete.
Near Waco, TX 76710
Jonathan M
Job Details: 10/02/2020
DISHWASHER WHIRLPOOL WDF330PAHW2 Arrived on site for a dishwasher that’s not heating. Inspected unit and work area. Placing it in service diagnostics and found no stored error codes. Ran unit through an auto test and unit ran as designed and heated up the end. Advise customer that the unit is working and that she would need to use rinse aid to help with her drying due to energy efficiency regulations and the heater not running as long as it used to. Customer is not using rinse aid and gave her some tips on how to get her best dry. Unit is working as designed. Call complete.
Near Temple, TX 76501
Tyler
Job Details: 10/02/2020
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Arrived on site for a dishwasher that was not cycling properly.Upon arrival I found that the dishwasher would fill and drain as needed and put into a normal cycle but it would not agitate and after running a diagnostic checks I found that the motor was receiving the full voltage that was not allowing for circulation of water with in the unit I ended up replacing the sump assembly and re-tested unit and found that everything is working as designed and the unit cycles to fill agitation and drain. Unit functioning as designed call complete