We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519FS1
Near Georgetown, Texas 78633
Jonathan S
Job Details:
10/11/2021
Arrived n site for microwave venthood light not operating. Ins unit and work area. Mead voltage to lamp housing and found no voltage. Found failed control board not sending voltage to lamp housing. Office to schedule return when ETA is available.; ordrng 1 PRESCREENCONTROL (RAN WITHOUT )
We serviced a
WHIRLPOOL RANGE
Model WOS51EC0AS01
Near Austin, Texas 78732
Robert
Job Details:
10/11/2021
Arrived on call for complaint of no power. Found fuse open. After installation test operation.
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC0
Near Leander, Texas 78645
Justin
Job Details:
10/11/2021
Arrived on site to install previously diagnosed parts. I installed the new gear case and then tested the unit. I ran a diagnostics cycle and a manual spin/agitate. The unit is running as designed. No leaks observed at the time of service. Call complete.
We serviced a
GE REFRIGERATOR
Model GSS25GSHBCSS
Near Harker Heights, Texas 76548
Tali W
Job Details:
10/11/2021
"On site for fridge not dispensing water. Customer stated that the unit was dispensing ice when he contacted us, but on arrival, he informed me that the unit is no longer making ice. Confirmed complaint. Found unit would dispense a small amount and slow down to a dribble. Installed bypass, no change. Confirmed valve on rear of unit is functioning. Disconnected dispenser line from valve and from quick connect near left front bottom door hinge. Used a steamer on one end of the line to see if reservoir was frozen and found it wasnt. Replaced filter head assy and re-installed filter. Tested. Unit now receiving proper water flow at dispenser and is filling ice maker. Unit functioning as designed. Call complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Andice, Texas 78628
Kayman
Job Details:
10/11/2021
Arrived onsite for dishwasher making whistle or wailing noise while in use. Upon inspection I found no error codes stored. I ran diagnostics and found the inlet valve would make a whining noise during fill consistent with a restriction in the valve solenoid. I replaced the valve and tested the unit again. I found the noise is no longer present. I advised the customer of my findings and solution. No leaks detected during time of service. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS01
Near Dripping Springs, Texas 78620
Brandon
Job Details:
10/11/2021
"Arrived on site for customer complaint of water not working, found water valve plugs disconnected from last repair, I plugged valve in, unit tested good."
We serviced a
WHIRLPOOL DRYER
Model MCG8000AWW
Near Lago Vista, Texas 78645
Justin
Job Details:
10/11/2021
"Arrived on site for a dryer that would start to heat, but eventually stop heating completely during the cycle. I tested the unit and found it heating as designed for a few heating cycles, but then would drop and no longer heat. I gained access to the control and found a small burnout on the H1 heater relay. I inspected the ignitor and found it would ignite, but eventually the coils would no longer turn on. This indicates a faulty control.
We serviced a
JENN-AIR REFRIGERATOR
Model JS42NXFXDE01
Near Leander, Texas 78645
Justin
Job Details:
10/11/2021
Arrived on site for a refrigerator with the freezer LEDs and top left refrigerator LED out. Upon arrival the customer said per last service the LEDs went back out the next day after installation. I found the top FC light bad and replaced it.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHS0
Near Leander, Texas 78641
Tommy
Job Details:
10/11/2021
Arrived onsite for dishwasher tripping breaker. Upon arrival found unit breaker was being tripped by unit washing machine and dishwasher side by side breakers and unit couldnt have both units on at the same time. Unit issue is breaker related. Job Completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Temple, Texas 76501
Jonathan M
Job Details:
10/11/2021
Arrived on site for refrigerator that?s not dispensing ice or water. Inspected unit and work area. The customer advised the unit does dispense ice and water but that his issue is with the waterline at the top spraying water out of the top one there?s icemaker goes to fill. Confirm the customers complaint and found a tear in the rubber fill valve for the icemaker. .; ordrng 1 W11415785 (TUBE)
We serviced a
IKEA RANGE
Model IHW51UC0FS2
Near Copperas Cove, Texas 76522
Tyler
Job Details:
10/11/2021
Arrived on site for vent hood needing previously diagnose motor and control. Upon arriving confirm prior diagnosis and installed both needed parts reassembled and tested the unit and found it functioning as designed call complete.
We serviced a
GE OVEN
Model JTP30SM1SS
Near Belton, Texas 76513
Tyler
Job Details:
10/11/2021
"Arrived on site for wall oven needing previously diagnosed parts. Upon arrival I stalleded required components and reassembled and tested unit. Found oven preheating to 350as designed with no ACU failures,
We serviced a
KITCHENAID ICE MACHINE
Model KUIX505ESS2
Near Temple, Texas 76502
Tali W
Job Details:
10/11/2021
On site for ice machine not making much ice and ice being thin when set on thickest setting. Cycled power. Started normal cycle. Found unit not filling to proper height and stopped filling after about 1 minute 15 sec. Replaced recirculating pump and control. Started normal cycle. Unit now fills to proper height and functioning as designed. Call complete
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near Killeen, Texas 76549
Al
Job Details:
10/11/2021
Arrived back on site to install previously ordered parts. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Temple, Texas 76502
Jonathan M
Job Details:
10/11/2021
Arrived on site for a dishwasher that has a broken dispenser. Inspected unit and work area. Confirmed customers complaint and replaced dispenser. The unit is now working as designed. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Georgetown, Texas 78628
Lou
Job Details:
10/11/2021
"Arrived on site to inspect dishwasher leaking water. Upon further inspection, I found war in the bottom of the tub. I pressed cancel and the drain pump came on and drained the water. I did not hear the water draining into the disposal so I turned the disposal on and found it with a large amount of debris. Once the debris was cleared, the unit drained the water. I placed the unit in diagnostics showing no error codes. Continued with testing and the unit is operating as designed. I tested one more time by filling the tub with water and then pressing the cancel button to turn the drain pump on and the unit drained as designed again. I found no rinse aid in the dispenser. I made recommendations for use and care, as well as, detergent and rinse aid use. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near Killeen, Texas 76549
Tyler
Job Details:
10/11/2021
"Arrived on site for refrigerator needing previously diagnosed sealed system repair. Upon arrival confirmed prior diagnosis. After recovering 5.5oz of refrigerant I replaced compressor and drier. After pulling vacuum, checking for leaks then recharging unit with 5.5oz of refrigerant I found when trying to start compressor that unit was drawing 8.0 amps even with a steady 120 v connection but compressor kept failing to run. Tried 3 new more start devices and found each had the same result. Found new compressor was defective. Called techline and spoke with Austin sr#7731957474. Was instructed compressor would need to be reordered and replaced. Office to reschedule once Availability of parts is known. ; ordrng 1 WPW10143759 (Uv Drier) and 1 W10507884 (Compressor) and 1 W11506635 (Access valve)"
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Harker Heights, Texas 76548
Tali W
Job Details:
10/11/2021
"On site for dryer not heating at all. Confirmed complaint. Received 240v at outlet. Cutoff, thermal fuse, and high limit thermostat all had continuity. Found heating element was open. Cleaned out lint from interior and replaced heating element. Tested. Unit now functioning as designed. Call complete."
We serviced a
WHIRLPOOL DRYER
Model WED5300SQ0
Near Killeen, Texas 76543
Tyler
Job Details:
10/11/2021
Arrived on site for dryer not turning on. Upon arrival found power supply was 108 out of the 240v needed. Found after further inspection that the heating element grounded out and caused surge in power supply to trip. Replaced element and reassembled and tested unit. Found dryer now fully functioning as designed. Call complete
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Temple, Texas 76501
Jonathan M
Job Details:
10/11/2021
Arrived on site for a washing machine that?s not agitating. Inspected unit and work area. Tested the unit and found the unit making a clicking sound and seeing the basket as the unit was attempting to agitate. Replaced shifter and tested the unit. The unit began to work as designed. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Killeen, Texas 76542
Tyler
Job Details:
10/11/2021
Arrived on site for washer leaking water. Upon arrival found no errors in diagnostics. After running water tests I found leak coming from fabric softer housing. Will need office to reach once availability of part is known.; ordrng 1 W11413340 (Fabric softener drawer)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM2
Near Georgetown, Texas 78628
Jonathan S
Job Details:
10/11/2021
"Arrived on site for dishwasher not washing dishes. Inspected unit and work, Found unit sharing drain port with reverse osmosis. Informed customer on drain. Performed diagnostics mode and found wash motor not activating. Measured incoming voltage to motor and found 120 volts. Found failed sump assembly. Removed failed sump and installed new. Tested operation. All tested good, no water leaks detected.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Horseshoe Bay, Texas 78657
Cliff
Job Details:
10/11/2021
Arrived on site to diagnose a microwave that isn't heating. Found capacitor failed and replaced it. Tested unit and found all is functioning properly at this time.
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW1
Near New Braunfels, Texas 78130
Noah D
Job Details:
10/11/2021
"Arrived on site to inspect unit for loud sounds during spinning, upon inspection found the screw under the gear case. The spinning was causing the cover to click on gear case. Reattached screw and tested. Complete"
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS0
Near New Braunfels, Texas 78132
Noah D
Job Details:
10/11/2021
"Arrived on site to inspect unit for not draining without leaking, upon inspection found the unit leaked out of the drain tube between motor and pump, replaced hose and tested. No leaks found. Complete"
We serviced a
JENN-AIR REFRIGERATOR
Model JS48PPDUDE01
Near Horseshoe Bay, Texas 78657
Cliff
Job Details:
10/11/2021
Arrived on site to replace previously ordered parts for refrigerator. Replaced ice door and ice door motor. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL FREEZER
Model WRF535SWHZ04
Near Niederwald, Texas 78640
Kevin
Job Details:
10/11/2021
"Arrived on site and inspected refrigerator and found freezer light switch is stuck in off position with frost. Homeowner experienced frosting in the freezer and after moving food items around it has stopped on its own. Freed up light switch and light is on and working properly, job complete"
We serviced a
MAYTAG DRYER
Model MED5100DW0
Near Austin, Texas 78732
Robert
Job Details:
10/11/2021
Arrived on call to replace previous diagnosed part. After installation test operation
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS00
Near Horseshoe Bay, Texas 78657
Cliff
Job Details:
10/11/2021
Arrived on site to diagnose a refrigerator that is not cooling properly. Found defrost failure in rc caused by failed control. Replaced ui per service pointer and advised customer to thaw unit a minimum of 24 hrs. No further repairs needed and no leaks were found at time of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM05
Near Leander, Texas 78641
Justin
Job Details:
10/09/2021
Arrived on site for a refrigerator with the dispenser not working. Upon arrival the customer stated the unit had begun working again. I checked temps in the unit and found them good. I gained access to the filter housing and valve. I found both in good shape. I gained access to the reservoir and found no sign of freezing. The unit unit is working as designed. Call complete.
We serviced a
MAYTAG WASHER
Model MVWC300XW1
Near Cedar Park, Texas 78613
Justin
Job Details:
10/09/2021
Arrived on site for a washing machine not locking. Upon arrival the customer stated that when she pressed the start button the lid would pop closed and then pop back unlocked. I put the unit into diagnostics mode and found no stored error codes. I then ran a test cycle and found it ran through as designed. I manually toggled the lock and found it working as designed. I could not replicate any failure at the time of service. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Austin, Texas 78717
Justin
Job Details:
10/09/2021
Arrived on site to install previously diagnosed parts. I went to install the pressure regulator and found it would not fit the water line on the refrigerator. Due to this I informed the customer they may need to get the pressure looked at at the wall. We kept the valve on low so the customer still had some water coming through the dispenser. Call complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ4
Near Leander, Texas 78641
Justin
Job Details:
10/09/2021
Arrived on site for a microwave that was smoking. Upon arrival the customer stated that the smoke was coming from the top left of the unit. I gained access to the inside of the unit and found the magnetron burned out. Due to this I am ordering the high voltage system to be replaced. Office to reschedule.; ordrng 1 W11371266 (Transformer) and 1 W10818686 (Magnetron) and 1 W10850446 (Capacitor) and 1 W11256462 (Diode)
We serviced a
KITCHENAID REFRIGERATOR
Model KFIV29PCMS02
Near Leander, Texas 78641
Justin
Job Details:
10/09/2021
"Arrived on site for a refrigerator with no ice production. Upon arrival the customer stated that the ice maker starting making ice, but with very slow ice production. I checked temps and found the FC at 17?F, the RC at 48?F, and the IB at 36?F. I gained access to the evap covers and found significant ice build up on he RC evap cover. I put the unit into diagnostics mode and found all airflow components running as designed. I activated a manual defrost and found it working as designed. I then gained access to the control and ohmd out all thermistors. The RC thermistor read 7.55k, the FC read 6.83k, the RC evap read 6.81k. The FC and RC was accurate at time of reading, but the RC evap thermistor was out of range due to how much ice was covering it. This indicates the RC evap thermistor needing to be replaced. I am ordering the thermistor to return and install. I informed the customer that the unit needs to be left off for at least 48 hours prior to service in order to thaw. I advised him on putting down towels, for water will come out of the bottom.; ordrng 1 W10316760 (Thermistor)"
We serviced a
WHIRLPOOL DISHWASHER
Model KUDS30IXBL2
Near Austin, Texas 78739
Leonardo
Job Details:
10/08/2021
"Arrived on site to replace fill valve, bottom rack wheels and top rack tracks, replaced parts, tested unit, unit working properly, no leaks detected job complete"
We serviced a
KITCHENAID DISHWASHER
Model KUDE70FXSS6
Near San Marcos, Texas 78666
Noah D
Job Details:
10/08/2021
"Arrived on site to inspect unit for not cleaning without hitting the dishes due to a hanging rack, upon inspection found the adjusters cracked and a positioner missing. Replaced both parts and tested.Complete"
We serviced a
WHIRLPOOL RANGE
Model WFE320M0ES2
Near Austin, Texas 78749
Kevin
Job Details:
10/08/2021
"Arrived on site and inspected range and found neutral peg on terminal block is broken and not making good contact causing range to lose power. Replaced it and range is now operating normally, job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Georgetown, Texas 78633
Jonathan S
Job Details:
10/08/2021
"Arrived on site for dishwasher leaking water. On time arrival customer had unit pulled out with towels around it. Found towels on the left side was wet and seemed to be a large amount of water. Found door insulation was dry. Removed toe plate and found insulation wet on toe plate. Found no water marking on sump assembly. Performed diagnostics mode, no error codes stored. Monitored test cycle and found no leaks. Removed door panel and found no signs of leaks. Ran test mode 3 times and normal operation and no water leaks detected.
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Manor, Texas 78653
Matthew
Job Details:
10/08/2021
Arrived onsite to replace previously diagnosed parts. Replaced vent and duct assembly. Tested unit and unit is functioning properly. Job complete
We serviced a
KENMORE DRYER
Model 110.678416
Near Austin, Texas 78741
Kevin
Job Details:
10/08/2021
"Arrived on site and inspected dryer and found airflow is restricted. Removed vent hose from dryer and airflow out the rear of the dryer is good. Removed a lot of lint from vent hose and insured it was clear but airflow is still showing restricted. Connection on the wall to the outside of the building is clogged/blocked. Recommend it to homeowner that a vent cleaning service be contacted to correct this. , job complete"
We serviced a
WHIRLPOOL WASHER
Model CHW9150GW1
Near Woodway, Texas 76712
Tali W
Job Details:
10/08/2021
"On site for commercial washer having hard vibration and moving positions from where originally placed. Maintenance men informed me that they made sure unit was level, but unit would still move places. They also stated that one of the feet came off when unit was used after they had leveled it. After arrival, they showed me the foot that came off and the lid hinges were disconnected from inner lid. I also found middle metal bracket not in proper place due to unit moving. In diagnostics, no error codes. Documented with WPL techline online SR# 7731913647. Returning with shocks. Ordering feet, springs, hinges, hinge screws. Office to reschedule ; ordrng 4 W10862938 (Feet)s and 4 WP3359452 (Feet nuts)s and 1 280159 (Springs) and 2 WP8565018 (Hinges)s and 8 WP488627 (Hinge screws)s and 1 WPW10342663 (Support middle)"
We serviced a
ROPER WASHER
Model RTW4516FW2
Near San Marcos, Texas 78666
Noah D
Job Details:
10/08/2021
"Arrived on site to inspect unit for leaking when not being used, upon inspection found found the unit was leaking while not being used due to a bad solenoid in new valve. Ordering new valve. Office to reschedule ; ordrng 1 W11210463 (VALVE)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Manor, Texas 78653
Matthew
Job Details:
10/08/2021
"Arrived onsite to replace previously diagnosed parts. While trying to replace dryer found that cap tube was to short. Tried manipulating and cutting down the dryer but would not fit. Would need minimum 2.5 in of additional cap tub as to not cause a restriction by bending the tube excessively. Called tech line for assistance. Gave SR#7731941487. Per tech, Sending to advisor for review . Sent documentation via service matters and picture.
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFM01
Near Pflugerville, Texas 78660
David Z
Job Details:
10/08/2021
"Arrived on site to diagnose refrigerator freezing items in RC. Customer said things are freezing on top shelf, and freezer is extra cold it seemed. Checked frost pattern and found only frost in top run, and ice on suction line. Unit has a seaLed system failure. Call complete."
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Georgetown, Texas 78633
Jonathan S
Job Details:
10/08/2021
Arrived on site for oven control panel changing settings when getting moisture on panel and sound for cook timer not operating. Inspected unit and work area. Per diagnostics mode and checked fault codes and found none. Performed component activation and tested all components. Found UI will need to be replaced to correct sound. Informed customer when cooking anything with moisture to cover with aluminum foil. Found no eta available on part. Office to schedule appointment when ETA is available.; ordrng 1 W11296171 (console)
We serviced a
KITCHENAID DISHWASHER
Model KDTE104DSS1
Near Austin, Texas 78726
Scott
Job Details:
10/08/2021
"Arrived on site for poor wash performance. Ran diagnostics, wash motor not coming on . Replaced sump and motor. Re ran diagnostics, all checked normal.No water leaks detected at time of service. Job complete"
We serviced a
JENN-AIR RANGE
Model JGS9900BDS
Near Georgetown, Texas 78633
Jonathan S
Job Details:
10/08/2021
Arrived on site for front right burner not igniting. Inspected unit and work area. Tested burner operation and found sparking away from burner. Attempted to remove burner head screws with extract kit. Was not able to get screw out of burner. Was able to correct igniter and tested burner. Found burner igniting. If repair does not hold most likely with need to replace all 4 orifice holder to get access to front right holder. Informed customer what would need to be done if failure reoccurs.
We serviced a
KITCHENAID MICROWAVE
Model KEMC378KSS01
Near West Lake Hills, Texas 78746
Leonardo
Job Details:
10/08/2021
"Arrived on site to test unit for not heating, tested unit found bad switches and customer stated light bulb did not work for couple of years, need light bulb and door switches to fix issue ; ordrng 1 WPW10440740 (Lamp)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM2
Near Austin, Texas 78738
Leonardo
Job Details:
10/08/2021
"Arrived on site to install sump and motor, installed sump and motor, tested unit motor did not circulate water make buzzing sounds, motor defective, need sump and motor to fix issue, office to reschedule ; ordrng 1 W11309335 (Sump and motor)"
We serviced a
WHIRLPOOL FREEZER
Model WRF757SDEM01
Near Round Rock, Texas 78665
Cliff
Job Details:
10/08/2021
Arrived on site to replace previously ordered parts for refrigerator. Ice buildup too thick on evap cover to perform repairs. Advised customer that office will call to reschedule and that unit needs to be thawed 24hrs prior to return visit. Customer also signed defrost waiver. ; O-emld tckt
We serviced a
ROPER WASHER
Model RTW4516FW2
Near Killeen, Texas 76542
Tyler
Job Details:
10/08/2021
Arrived on site for washer not functioning. Upon arrival customer stated unit would turn on and motor sounds like it was trying to run but then it would shut down. Upon further inspection I found f7e1 error indicating speed sensor fault. I found actuator had failed to shift correctly and popped out of place. Also found capacitor had failed causing motor to only receive 60v replaced both parts and unit fully cycled through each setting as designed. No leaks call complete ; ordrng 1 W11158830 (Capacitor (dont order. Used from truck stock)) and 1 W11158830 (Capacitor (dont order))
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Manor, Texas 78653
Matthew
Job Details:
10/08/2021
Arrived onsite for dishwasher not starting. Upon testing and inspection found the latch not engaging properly. Replaced latch. Tested unit and unit is functioning properly. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Elm Mott, Texas 76640
Jonathan M
Job Details:
10/08/2021
Arrived on site for a refrigerator that has numbers missing on the user interface display. Inspected unit and work area. Confirm the customers complaint and the customer advised the unit still works they just can?t read the numbers. Replaced the user interface and tested the unit. The unit going to work as designed. The customer also complained about one of their refrigerator shelves being somewhat broken. I did find the metal liner going across the middle of the shelf had been warped and was catching on the center Molean. Ordering the part for the customer and sending it directly to them. Call complete.; ordrng 1 W11379148 (D2C)
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US0HS00
Near New Braunfels, Texas 78132
Andrew
Job Details:
10/08/2021
Arrived on site to install new cooktop.Called tech line and advised customer to contact whirlpool customer service. Job complete.SR#7731941845
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Fort Hood, Texas 76544
Al
Job Details:
10/08/2021
Arrived on site and inspected washer not draining. Put the unit on a quick wash cycle and canceled it so it could drain and it drained properly. Ran diagnostics and found no error codes. Calibrated it and advised the customer of my findings. Unit preformed all functions as designed. Job complete
We serviced a
UNKNOWN VENTHOOD
Model WVU37UC6FS1
Near Andice, Texas 78628
Lou
Job Details:
10/08/2021
"Arrived on site to inspect venthood not working. Upon further inspection, the customer advised that the unit is not venting correctly. I tested the unit and it is operating as designed. I removed the vent cover located above the unit in the cabinets and found that the vent is smaller than the cutout and is restricting the damper from opening. Also, I found that the unit is not installed correctly and the front right mount is pulled out of the cabinet wood (photos). I advised the customer that the vent cover will need to be replaced and made larger to fit over the cutout in order fo rather damper to be able to open fully while in operation. Also, I advised the customer that they would need to let their builder know about the installation issues as the unit is seated crooked (photos). The unit itself is operating as designed other than the damper being restricted. Job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near Belton, Texas 76513
Tyler
Job Details:
10/08/2021
"Arrived on site for refrigerator not stoping water after activated from dispenser. Upon arrival confirmed complaint and found spring had broken causing dispenser arm to stay triggered on activated switch, replace ice door assembly reassembled and tested unit. Found no leaks during repairs and water stops as designed. Call complete"
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS0
Near Leander, Texas 78641
Kayman
Job Details:
10/08/2021
Arrived onsite to install previously diagnosed parts. I installed the oven bottom.Job complete.
We serviced a
WHIRLPOOL OVEN
Model KOST100ESS
Near Woodway, Texas 76712
Jonathan M
Job Details:
10/08/2021
"Arrived on site for an oven that is getting the surrounding cabinetry hot. Inspected unit and work area. The customer advised that the drawer beneath the oven gets really hot when they bake for lengthy periods of time and that their handle will be almost somewhat burning to the touch. Tested the blower and found the blower operating properly. The unit did have the heat vent deflector on the bottom. I called Whirlpool Techline and spoke to Joel SR# 7731940936. He advised that per the installation instructions, this is within normal range. He advised that per the installation instructions that the cabinetry can get up to 192?F and still be within legal range of what can be expected and is in the installation guide. He advised to make no repairs. Call complete."
We serviced a
WHIRLPOOL WASHER
Model MVW7230HW0
Near New Braunfels, Texas 78130
Noah D
Job Details:
10/08/2021
"Arrived on site to inspect unit for not allowing water in due to a bad pressure switch, upon inspection found the pressure switch shorted causing issues, replaced control which includes switch. Calibrated and tested. Complete"
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFS02
Near Luling, Texas 78648
Andrew
Job Details:
10/08/2021
"Arrived on site to test unit for not much ice. Found ice in container about half full. Ran diagnostics, icemaker passed all tests. Continuity through icemaker fill tube heater is good. Icemaker fill valve functioning as designed. RC/FC evaporator motors engaging properly. Temps correct in FC/RC. Icemaker thermistor out of range, recommend replacing icemaker. Will need icemaker to complete job, office to reschedule.; ordrng 1 W11557002 (Ice maker)"
We serviced a
WHIRLPOOL WASHER
Model MHW6000XG2
Near New Braunfels, Texas 78130
Noah D
Job Details:
10/08/2021
"Arrived on site to inspect unit for issues filling and draining, upon inspection found the pressure sensor working but sediment in valve lines, cleared out sediment and replaced valve per last tech. Tested with no leaks. Complete"
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near New Braunfels, Texas 78130
Noah D
Job Details:
10/08/2021
"Arrived on site to inspect unit for not allowing sheet to be removed. Upon inspection found the sheet tied into the agitator causing the issues. Removed agitator and checked for sharp edges. No edges found, removed sheet and reattached agitator. Complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Austin, Texas 78739
Luis
Job Details:
10/08/2021
"Arrived on site for no ice. Ran diagnostics thermistor reading open on icemaker,power cycled unit attempted a forced harvest through the reset button unresponsive ran diagnostics still reading open thermistor unit will need a new icemaker. ; ordrng 1 W11284458 (Icemaker)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS08
Near Jarrell, Texas 76537
Jonathan S
Job Details:
10/08/2021
Arrived on site for microwave not heating. Tested operation and verified failure. Disassembled unit and found short in wire harness. Found no parts lookup for unit. Will need to research part. Office to schedule appointment when ETA is available.; ordrng 1 TRANSFORMER and 1 WIREHARNESS (NO PARTS )
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Belton, Texas 76513
Tali W
Job Details:
10/08/2021
"On site for fridge slowly dispensing water. Customer stated: when making the appointment, WPL customer service advised her to remove the water filter and check the flow rate, it became normal. She then re-inserted the filter and hasnt specifically noticed an abnormal flow rate since. I tested the flow rate from dispenser and found the unit had proper flow. No issues found at this time. Informed customer that if the water filter wasnt properly seated, the water flow rate can be restricted. Unit functioning as designed. Call complete."
We serviced a
WHIRLPOOL DISHWASHER
Model DU850SWPU1
Near Harker Heights, Texas 76548
Tyler
Job Details:
10/08/2021
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIDM01
Near Waco, Texas 76708
Tali W
Job Details:
10/08/2021
"On site for fridge not cooling properly. Customer stated that the RC is barely cold, the FC isnt as cold as before, and the ice is slightly melted. Found FC at about 30 degrees. Found ice build up on evaporator cover in FC. Found evap fan running. I was able to steam enough of the ice to get the evaporator cover off. Found bi-metal encased in ice and tried to run test 6 defrost heater and bi-metal. Unit displayed 02- bi-metal open. Then, I steamed out top of evaporator to gain access to bi-metal. I jumper wired bi-metal and ran test 6 to turn on heating element. Element came on. Replaced bi-metal. Informed customer to leave unit unplugged and doors cracked for at least 24 hours due to the amount of ice build up allowing evaporator to fully thaw out. Also, to put towels around floor of unit in case of any water leaking from ice melting. After at least 24 hours, plug unit back in and allow 24-48 hours for proper cooling temps. Informed customer that if same ice build up issue occurs after repair made today, the unit would also need UI control and main control. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near China Spring, Texas 76633
Tali W
Job Details:
10/08/2021
"On site for fridge not making ice. Customer stated that he turned the ice maker off and on, but still no ice was produced. On arrival, FC temp around 0 degrees and found IM tray didnt have any water in it. Checked fill tube for any ice build up, none present. No errors present on unit. Pressed test button on IM. IM completed harvest, but sounded more noisy than normal operation. Also, it only filled with water once instead of twice as it should. Replaced ice maker. Tested. IM completed harvest and filled twice as designed. Reset temps to previous settings (as they were before diagnostic mode was entered). Informed customer that unit makes 56-72 ice cubes in 24 hours and 2-3 days to fill ice bin. Unit functioning as designed. Call complete."
We serviced a
WHIRLPOOL RANGE
Model WFE710H0AE0
Near Austin, Texas 78747
Leonardo
Job Details:
10/08/2021
"Arrived on site to test unit for burning smell, removed back panels, inspected all connections, no burnt wires, elements tested good, burner elements all heated up and working as designed.
We serviced a
KITCHENAID ICE MACHINE
Model KUIC15PHZS0
Near Lakeway, Texas 78734
Robert
Job Details:
10/08/2021
Arrived on call to replace previous diagnosed part. After installation test operation
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near New Braunfels, Texas 78132
Andrew
Job Details:
10/08/2021
Arrived on site to test unit for noise. Ran all components and was unable to mimic noise. Advised customer sound may be ice maker or refrigerant running through lines in cabinet. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Leander, Texas 78641
Lou
Job Details:
10/08/2021
"Arrived on site to inspect refrigerator temps. Upon further inspection, I tested temps in the FC=32 degrees & RC=46 degrees. I removed the FC evap cover and found a small amount of ice built up on the cap tube up into the cabinet on the right side. I checked amp draw to the compressor and got .64amps. I am ordering the sealed system repair consisting of the compressor, UV dye drier, access valve, evaporator. No water leaks observed during service. ; ordrng 1 W11209866 (Compressor kit) and 1 WPW10313899 (Evaporator) and 1 TJ90SF8404 (Access valve) and 1 W10143759 (UV dye drier) and 1 CNOTE (PLACE ON CANCELATION LIST) and 1 CNOTE (AUTHORIZATION)"
We serviced a
KITCHENAID MICROWAVE
Model KMBP100ESS01
Near Austin, Texas 78748
Leonardo
Job Details:
10/08/2021
"Arrived on site to test unit for F1E5 inverter error could, tested unit found shorted out inverter and burned magnetron, need magnetron and inverter to fix issue, office to reschedule ; ordrng 1 W11346197 (Magnetron) and 1 W10217711 (Inverter)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ
Near Pflugerville, Texas 78660
Matthew
Job Details:
10/08/2021
"Arrived onsite for microwave light not functioning correctly. Upon inspection found faulty bulb housing. Replaced housing and tested. Unit is functioning properly. Also found existing bulb has broken filament.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Lakeway, Texas 78738
Leonardo
Job Details:
10/08/2021
"Arrived on site to test unit for broken top rack, tested unit found rack adjusters broken, replaced rack adjusters, tested unit, unit now working properly,no leaks detected job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Liberty Hill, Texas 78642
Lou
Job Details:
10/08/2021
"Arrived on site to inspect dishwasher tripping the breaker. Upon further inspection, the customer provided a copy of their purchase receipt for proof of warranty. I found that the unit power cord is not wired correctly at the junction box. Re-wired the harness and tested and unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
MAYTAG WASHER
Model MVWB850YW0
Near Round Rock, Texas 78665
Jimmy J.
Job Details:
10/08/2021
"Arrived on site for LEAKING OUT FROM THE BOTTOM OF THE UNIT--NOT EVERY SETTING BUT MOSTLY ON THE NORMAL SETTING >>>> <<< iTS NOT A LOT OF WATER AN APPEARS TO BE HAPPENING ON SPIN. Placed in diagnostics and found water dripping from bottom left front corner. Found washer was not level.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Hutto, Texas 78634
Cliff
Job Details:
10/08/2021
Arrived on site to replace icemaker for refrigerator. Replaced icemaker and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL DRYER
Model WED7120HW2
Near Fort Hood, Texas 76544
Al
Job Details:
10/08/2021
Arrived back on site due to customer discovering the seal hanging out from the door. I disassembled and corrected the issue. Job complete
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Dripping Springs, Texas 78620
Robert
Job Details:
10/08/2021
Arrived on call for complaint of not starting. Found the supply voltage low. No L1. Will need electricity corrected.
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Dripping Springs, Texas 78620
Robert
Job Details:
10/08/2021
Arrived on call for complaint of not draining. Remove debris from pump.
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Round Rock, Texas 78664
David S
Job Details:
10/08/2021
"Arrived on site to install a new tub basket, washpate, filter, slide, lid latch, control, gearcase and lid. We disassemble the unit and installed the new parts. We put thebcontrol through a calibration and ran a diagnostic cycle. We found the new lid warped and not closing right. We are ordering another lid. We found the unit working as designed with the old lid. No water leaks detected. The office will reschedule.; ordrng 1 W11259006 (Lid)"
We serviced a
KITCHENAID REFRIGERATOR
Model KBSN602ESS01
Near Austin, Texas 78738
Luis
Job Details:
10/08/2021
"Arrived on site for no lights. Diagnosed 2 defective led modules,replaced upper left side freezer led,replaced lower left side fresh food led all leds working as designed"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Liberty Hill, Texas 78642
Lou
Job Details:
10/08/2021
"Arrived on site to inspect washer noises. Upon further inspection, the customer provided a video of the noise which sounded like the slider popping against the rotor. I placed the unit in diagnostics showing no error codes. Tested slow and high speed agitation and could not duplicate the noise. I tilted the unit back and removed the rotor, stator & clutch and found gearcase oil on the rotor and on the slider. I advised the customer of my findings. Im ordering the gearcase, CNOTE-LSO PER CUSTOMER REQUEST and will return with all prescreened parts. Office to schedule return service due to the availability of parts. No water leaks observed during service. ; ordrng 1 CNOTE (LSO PER CUSTOMER REQUEST)"
We serviced a
WHIRLPOOL WINE COOLER
Model WUW55X24HS01
Near Leander, Texas 78641
Kayman
Job Details:
10/08/2021
Arrived onsite to install previously diagnosed parts. I installed the PCB and powered the unit on. I found the interior light not turning on when opening the door but would turn on from the control panel. I replaced the door switch and powered back on again. The unit is now working as designed. Job complete.
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW02
Near Round Rock, Texas 78664
David S
Job Details:
10/08/2021
Arrived on site to Install previous diagnosed part. We gained access to the control and replaced it with new. We tested voltage to the unit and found the control sending proper voltage. I found the compressor pulling .9 amps. We gained access to the evaporator and found no frost pattern forming. I am ordering a sealed system repair. Needs to be first am. The office will reschedule when we have an eta on parts ; ordrng 1 W11507067 (Evaporator) and 1 Uvdryer (Uv dryer) and 1 W10750851 (Compressor) and 1 W11506635 (Access valve) and 1 Firstam (First am)
We serviced a
GE WASHER
Model GFW850SPN0RS
Near Austin, Texas 78704
Jacob
Job Details:
10/08/2021
"Arrived onsite for unit taking longer than usual to wash in quick wash and the dispenser drawer is holding a little built of water in one of the detergent dispenser cups of the drawer. Put unit In diagnostics and all checked good. Did notice that the drain hose was deep in the stand pipe, causing the unit to drain very slow. Moved the drain hose up and heard better pressure from the drain pump.No other issues at this time. Job complete"
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Austin, Texas 78717
David S
Job Details:
10/08/2021
"Arrived on site to install previous diagnosed parts. We gained access to thebgear case and replaced the gear case, slider, and clutch. We reassembled the unit and replaced the control. We ran a calibration cycle and then a diagnostic cycle. We found the unit working as designed. Job complete no water leaks detected"
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29BBMS00
Near Georgetown, Texas 78633
Jonathan S
Job Details:
10/08/2021
"Arrived n site for refrigerator not producing ice. Inspected unit and work area, found ice maker molding chipping. Measured temperature in ice housing and found within range. Performed diagnostics mode and checked ice maker error codes and found E2 . Tested ice maker motor on test 59 and found no response from ice maker. Measured voltage to ice maker and found 120 volts. Will need to replace ice maker.Removed failed ice maker and installed new. Tested ice maker harvest cycle and found motor responsive. Ran fill cycle. All tested good, no water leaks detected during service. Informed customer to allow 24 hours for unit to start producing ice."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near Austin, Texas 78748
Leonardo
Job Details:
10/08/2021
"Arrived on site to test unit for not cleaning right, tested unit found bad inlet valve, replaced valve, tested unit now working as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT111SFDM04
Near Salado, Texas 76571
Tyler
Job Details:
10/08/2021
"Arrived on site for refrigerator needing previously diagnosed sealed system repair. Upon arrival confirmed previously diagnosed symptoms. Installed new compressor, pan kit, drier, evap coil, I pulled vacuum and recharged system with 3.0 oz of refrigerant. Watched coil frost over. Psi levels evened at 0low/140high side. Found no signs of leaks. Informed customer to give unit 24 hrs. Call complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Dripping Springs, Texas 78620
Robert
Job Details:
10/08/2021
Arrived on call for complaint of noise. Found belt and came damaged. Will need belt to complete ;
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Leander, Texas 78641
Kayman
Job Details:
10/08/2021
Arrived onsite for dishwasher soap dispenser not opening. I checked the functions through diagnostics and the dispenser opened as designed as well as all other functions.
We serviced a
KENMORE WASHER
Model 110.2002201
Near Georgetown, Texas 78626
Cliff
Job Details:
10/08/2021
Arrived on site to diagnose a washer that is not cycling properly. Tested all parts and components and found no failures to unit at this time. Did not hot water turned off at wall. Advised customer that both hot and cold water needs to be on for washer to cycle properly. No further repairs needed and no leaks were found at time of service.
We serviced a
AMANA DRYER
Model NED4655EW1
Near Round Rock, Texas 78664
Jimmy J.
Job Details:
10/08/2021
Arrived on site for Not Heating - Electric Dryer. Tested voltage at the wall and dryer is getting 240. Ran dryer with door open and door switch held and I could see the heating element turning on. I removed the vent tube and water began pouring out of the tube once it was disconnected from the dryer. Showed customer what I found and showed them the water and huge ball of lint wedged inside the vent tube. Explained the dryer is working but the air cant escape anywhere due to the clogged vent tube. It heats up initially then cuts off because it gets too hot and the sensor turns the heat off. Gave customer dryer vent wizards number and explained they may need a different company to find the leak. Advised customer to get rid of the current vent tube due to it getting so saturated with water. Dryer working as designed. Job completed
We serviced a
GE WASHER
Model GTW485ASJ3WS
Near Austin, Texas 78758
Scott
Job Details:
10/08/2021
"Arrived on site for washer leaking . Found valve dripping into tub . Replaced valve . Tested unit ,all checked normal. No water leaks detected at time of service. Job complete"
We serviced a
KITCHENAID DISHWASHER
Model KUDE70FXSS5
Near Georgetown, Texas 78633
Jonathan S
Job Details:
10/08/2021
"Arrived on site for dishwasher not rack falling down. Inspected unit and work area. Found tack welds broken from track. Will need to replace left track. Removed failed track and installed new. Tested rack operation. Performed diagnostics mode and monitored test cycle operation. All tested good, no water leaks detected during service.
We serviced a
AMANA DRYER
Model NED4655EW1
Near Leander, Texas 78641
Kayman
Job Details:
10/08/2021
Arrived onsite for dryer not operating. Upon inspection I confirmed the complaint. I found the terminal block was wired not quite correctly with the neutral screwed into the chassis. I corrected the lines and checked incoming voltage. I found that each line to ground showing incorrect incoming voltage under a load (see quick pic) I checked the element and fuses from the timer and all checked good. I advised the customer they would need a licensed electrician to come service the wall outlet and or home circuit. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS01
Near Austin, Texas 78731
Luis
Job Details:
10/08/2021
"Arrived on site for no ice and water. Found a frozen water tank diagnosed cold air leaking out between fan scroll and air tower,defrosted water tank added sealer between gap. Defrosted fill line to icemaker tested icemaker,icemaker passed and filled with water tested water dispenser unit working as designed ; used 1 212643 (Sealer) from stock"