Service History 993 - Appliance Express

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDBM

Near Round Rock, TX 78665

David Z

Job Details: 04/02/2021

"Arrived on site to diagnose refrigerator leaking from dispenser and then dispensing very slow trickle of water. Examined unit and found a slow stream of water coming from the filter head. Replaced filter head. When I removed the unit to replace the filter head, I found a kink in the inlet line causing the slow dispensing. Removed kink with pliers and taped line to back of fridge to keep it from kinking again. Tested unit and found water is now dispensing as normal. No water leaks found. Call complete."

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE204KPS0

Near Austin, TX 78704

Jacob

Job Details: 04/02/2021

"Arrived onsite for unit making noise when not in use and drain motor being excessively loud. Tested unit. Unit was beeping constantly and drain motor was louder that it should have been. Upon further inspection, found that the float switch was broken and the drain motor was making louder noise. Could not get into diagnostics. Need to possibly replace control. Ordered parts. Office to reschedule. ; ordrng 1 W11255994 (FLOAT SWITCH ) and 1 W11462456 (PUMP DRAIN) and 1 W11462460 (CONTROL)"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS4

Near Pflugerville, TX 78660

Tommy

Job Details: 04/02/2021

Arrived onsite for unit microwave under panel not coming off. Upon arrival found unit under panel was over tightened and slightly out of place. Used hand tools and removed. Left client with bulb number for proper bulbs to replace in future .

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS4

Near Pflugerville, TX 78660

Tommy

Job Details: 04/02/2021

We serviced a

WHIRLPOOL RANGE

Model WFC150M0EB1

Near Austin, TX 78753

Matthew

Job Details: 04/02/2021

Arrived onsite for range burners not functioning correctly. Upon inspection found melted receptacles and failing elements. Will need to order and replace burners and cooktop harness. Will need to secure grounding screw as well. Office to reschedule. ; ordrng 1 PARTSRESEARCH (GROUNDING SCREW ) and 1 W11396691 (COOKTOP HARNESS )

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Pflugerville, TX 78660

Matthew

Job Details: 04/02/2021

Arrived onsite for dryer making noise. Upon inspection found wining sound when element would energize. Called tech line for assistance and said the sound was normal due to element energizing. Provided SR#7730418647

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE234GPS0

Near Leander, TX 78641

Justin

Job Details: 04/02/2021

"Arrived on site to install previously diagnosed parts. I installed the new tub, inner door, seal, and sump and motor. I then put the unit into diagnostics mode and ran a test cycle. The test cycle ran through as designed and I observed the bottom of the unit with the toe plate off for leaks. No leaks were observed at this time and at end of service. The unit ran through the diagnostics test as designed. Unit is working as designed. Call complete."

We serviced a

MAYTAG WASHER

Model MVWB835DC3

Near Pflugerville, TX 78660

Matthew

Job Details: 04/02/2021

"Arrived onsite for washer making noise in spin cycle. Upon arrival put unit in diagnostics and found no error codes. Ran diagnostics cycle and noise was apparent in spin cycle. Inspected underneath unit and found oil residue, signs of a failed gearcase.

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Austin, TX 78731

Kevin

Job Details: 04/02/2021

"Arrived on site and inspected dryer and found it is not heating, removed rear panel and found element has burned out, fuse checks good, cut off checks good. Replaced element and dryer is now heating again. Dryer vent exit on the home is on the other side of the wall and helped Customer confirm it is now clear.

We serviced a

GE OVEN

Model JT5500DF3BB

Near Bartlett, TX 76511

Wesley

Job Details: 04/02/2021

"Arrived onsite for f97 lower blower error. Replaced blower, unit is now operating as designed. Advised customer on repair. All checks good."

We serviced a

GE MICROWAVE

Model PVM1870DM3BB

Near Georgetown, TX 78628

Cliff

Job Details: 04/02/2021

Arrived on site to diagnose a microwave that isn't heating. Found magnetron failed in unit.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706ESS01

Near Liberty Hill, TX 78642

Lou

Job Details: 04/02/2021

"Arrived on site to inspect refrigerator interior lights not working and water dispenser not working. Upon further inspection, I removed the deli control and found the reservoir full of water and the harness connections corroded. Removed the door to remove the water and inspected the harness for broken wires and it is good. I am ordering the deli door assembly and office to schedule return service when the part arrives. No water leaks observed during service.; ordrng 1 W10815669 (Deli door/control)"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ5

Near Jarrell, TX 76537

Wesley

Job Details: 04/02/2021

Arrived onsite and faulty display. Replaced display control. Unit is now operating as designed. Advised customer on repair.

We serviced a

WHIRLPOOL OVEN

Model WFG525S0JZ0

Near Dripping Springs, TX 78620

Leonardo

Job Details: 04/02/2021

Arrived on site to test unit for oven not igniting. Test unit and found bad igniter. Replaced igniter test unit and unit test good job complete.

We serviced a

WHIRLPOOL COOKTOP

Model WCG55US0HB

Near Round Rock, TX 78681

David Z

Job Details: 04/02/2021

Arrived on site to diagnose cooktop that had odd smell associated with it. Ran gas sniffer over unit and found no issues. Ran a second time and picked up a small leak coming from one of the knobs. Removed cooktop and found one of the valves was sitting a little angled and just enough to allow a small gas leak. Reseated the valve and sealed properly. Unit is now working as designed. Call complete.

We serviced a

WHIRLPOOL WASHER

Model MVWX655DW1

Near The Hills, TX 78738

Brandon

Job Details: 04/02/2021

"Arrived on site for customer complaint of unit not spinning, found failed motor, ordering motor. tested hot and cold valve, lid lock and drain, all that tested good. ; ordrng 1 W11026785 (Motor)"

We serviced a

AMANA REFRIGERATOR

Model ASI2575GRS05

Near Manor, TX 78653

Luis

Job Details: 04/02/2021

"Arrived on site for cooling complaint. Per customer unit will cool for about a day then stop cooling,checked temps readings 8? and 38? diagnosed a defective start device installed,installed a new start device power cycled unit,unit ran through a defrost cycle then exited cycle and compressor powered on. ; used 1 8201786 (Start device) from stock"

We serviced a

AMANA DRYER

Model NED4655EW0

Near Georgetown, TX 78633

Lou

Job Details: 04/02/2021

"Arrived on site to inspect dryer not heating. Upon further inspection, I tested the unit with the door open and the door switch closed and the heating element never came on. Removed the back panel and removed the element and found it badly warped and cracked. Also found the thermistor badly burnt. Removed and replaced the element and thermistor and tested and unit is operating as designed. Cleaned lint from the unit, job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM02

Near Liberty Hill, TX 78642

Lou

Job Details: 04/02/2021

"Arrived on site to inspect refrigerator noises. Upon further inspection, the customer provided a video of the noise which sounded like the condenser coil vibrating when the compressor is on. I removed the front toeplate and found the foam spacer was worn and the condenser coil vibrating on the chassis bar underneath it. Using some sealant pad from my van stock (W11113654), I placed some in between the coil and the bar and tested. Unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Austin, TX 78737

Brandon

Job Details: 04/02/2021

"Arrived on site for customer complaint of unit making loud noise, found overload error code and off balance error code. I found capacitor housing came unscrewed and was rubbing on belt, I fastened capacitor back in place, I calibrated unit and ran agitation and spin cycle, unit tested good. If problem continues, will need gearcase and cam."

We serviced a

WHIRLPOOL DRYER

Model WED5000DW2

Near Austin, TX 78748

Kevin

Job Details: 04/02/2021

"Arrived on site for no operation on dryer. Checked incoming power at terminal block and found only 120 V to dryer. An entire leg of 120 V is missing. Checked breaker on the exterior of the home and it appears to be fine. An electrician will be needed to correct incoming power. Dryer should be working properly after this has been done, job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ02

Near New Braunfels, TX 78130

Andrew

Job Details: 04/02/2021

Arrived on site to test unit for RC not cooling. Found FC evap completely frosted over preventing proper air flow into RC. Found bad bimetal and control was not sending power to heater. Replaced bimetal harness and control. Found new control is defective. Confirmed with SW. Needing new control to fix issue. ; ordrng 1 WPW10503278 (refer elect cont brd)

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Round Rock, TX 78664

Jimmy J.

Job Details: 04/02/2021

Arrived on site for Dryer turns off every 10 min. Tested voltage at the wall and was getting 240. Confirmed with customer that they were using timed dry when the dryer was shutting off after ten minutes and they stated they were using timed dry. Checked harness at terminal block and dryer was installed correctly. Ran dryer for 25 minutes without issue. Removed UI and inspected control. One of the diodes looked like it may not have been soldered properly. Removed control and installed new control. Ran dryer for another 15 minutes and dryer is heating as designed. Job completed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDB01

Near Killeen, TX 76542

Kayman

Job Details: 04/02/2021

Arrived onsite for refrigerator not cooling. Upon inspection I found the condenser fan running but I could not hear the compressor. I accessed the compressor cavity on the rear and found it extremely hot to the touch. I could hear the start device clicking every so often. I cycled power and took an amp draw on the compressor when the start device clicks. I found an amp draw of 7.5 at the start device then it would drop out. As per PR since I have to start device on me he recommended I replace it to see if the compressor would kick on. It did not. I am ordering the sealed system components for the repair. Ordering the Compressor(WPW10507886) drier(W10843121) coupler(W11506635) evaporator(W10836706) start device(WPW10448874) office to R/S requesting SS tech and 2 to 3 hour time frame for repair ; O-emld tckt

We serviced a

WHIRLPOOL OVEN

Model WOC54EC0HS04

Near Georgetown, TX 78633

Cliff

Job Details: 04/02/2021

Arrived on site to diagnose an oven that didn't turn off after use. Found loose wiring connection at ui. Rewired unit properly and tested unit. All is working properly at this time.

We serviced a

WHIRLPOOL WASHER

Model WFW86HEBC0

Near Austin, TX 78737

Brandon

Job Details: 04/02/2021

"Arrived on site for customer complaint of unit giving error code and not draining after washing a rug with rubber backing and the backing came off during wash cycle. Found clog in drain filter, I removed clog and cleaned main tub hose and filter, unit tested good.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH53521HZ4

Near Austin, TX 78728

David Z

Job Details: 04/02/2021

"Arrived on site to diagnose microwave with burned out lightbulb. On arrival found bulb was broken, and fused into the socket. Replaced bulb and socket and retested. Unit still had no light. Replaced control and retested. Light is now working as designed. Surge from control caused damage to bulb and socket. Call complete."

We serviced a

MAYTAG MICROWAVE

Model MMV4205DS02

Near Round Rock, TX 78665

David Z

Job Details: 04/02/2021

"Arrived on site to diagnose microwave that had issues starting and door close issues. On arrival found upper interlock in open position, and lower interlock in closed position. Found unit needs interlock housings.Replaced interlocks and lower switch. Retested and unit is working as designed with switches and interlocks triggering properly.

We serviced a

JENN-AIR COOKTOP

Model JGCP536WP01

Near Lakeway, TX 78734

Brandon

Job Details: 04/02/2021

"Arrived on site for customer complaint of front left burner when lit it would continue to spark all electrodes. Found the simmer orifice was clogged and the electrode was not sensing the flame. I cleared the simmer orifice of debris, unit tested good."

We serviced a

JENN-AIR OVEN

Model JJW3430DP03

Near Spicewood, TX 78669

Brandon

Job Details: 04/02/2021

"Arrived on site to replace failed UI console, after replacing, unit tested good."

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Austin, TX 78731

Kevin

Job Details: 04/02/2021

"Arrived on site and inspected washer and found it is squealing during the spin cycle. Inspected gearcase assembly and found it is heavily leaking oil, everything will need to be replaced to correct issue.; ordrng 1 WP3951744 (Agitator) and 1 W10721967 (Cam) and 1 WPW10427633 (Shield)"

We serviced a

WHIRLPOOL RANGE

Model ACR4303MFB4

Near Lockhart, TX 78644

Noah D

Job Details: 04/02/2021

"Arrived on site to inspect range for not heating, yin inspecting found the unit working but the customer having issues with consistent heating in elements, ordering switches. Office to reschedule ; ordrng 2 WP3148952 (SWITCH )s and 2 WP3149400 (SWITCH )s, states that autho needed"

We serviced a

KITCHENAID REFRIGERATOR

Model KFIS29PBMS02

Near Austin, TX 78723

Luis

Job Details: 04/02/2021

"Arrived on site for cooling complaint. Per customer lower drawer in fresh food would be cold vegetable drawers cool and upper section warm. Diagnosed unit not defrosting correctly in fresh food section,replaced harness assembly that includes both thermistors,secured thermistor to correct location on suction line using foil tape and a zip tie. Ran diagnostics changed defrost setting to basic. used 1 WPW10277799 (Harness wire) from stock"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ4

Near Round Rock, TX 78665

Scott

Job Details: 04/02/2021

"Arrived on site for missing grill vent .also unit is making loud strange noise when running then shuts off in seconds . Replaced mag ,cap, diode as well as vent grill . Tested unit , heating to Wp specs . Job complete"

We serviced a

WHIRLPOOL WASHER

Model NTW4516FW2

Near Austin, TX 78758

David Z

Job Details: 04/02/2021

"Arrived on site to diagnose. Washer that is only filling with hot water. Ran valves in diagnostic and found hit and cold reversed. Did not see an error for this, only a long fill error. Calibrated unit and reversed valves. Retested and verified selector is working and temps are as designed. Call complete."

We serviced a

WHIRLPOOL WASHER

Model MVW7232HW0

Near Buda, TX 78610

Kevin

Job Details: 04/02/2021

"Arrived on site customer is experiencing washer not showing power, not reacting to power button press. Inspected washer and found saved error code F0E5 for off balance load, no other saved error codes. Reset all connections to control board and control panel, Ran a diagnostic cycle and it completed properly, no further repairs required at this time if issue continues a new control board and control panel will be needed, job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB533CZJZ00

Near New Braunfels, TX 78130

Andrew

Job Details: 04/02/2021

Arrived on site to replace UI per previous tech. Unit was misdiagnosed. Found UI not receiving voltage. Checked door harness connection and found harness was not set properly into thimble so when door opens and closes hinge was rubbing/cutting at the harness. All wires are cut. Needing new door to fix issue. Office to reschedule.; ordrng 1 W11396766 (RC DOOR)

We serviced a

MAYTAG WASHER

Model MVWC465HW2

Near San Marcos, TX 78666

Andrew

Job Details: 04/02/2021

Arrived on site to test unit for wet clothes at the end of wash cycle. Found water level sensor was not reading correctly. Visible water left in tub after draining. Unit thought tub was empty. Needing new control to fix issue. Office to reschedule. ; ordrng 1 W11498797 (CONTROL)

We serviced a

WHIRLPOOL WASHER

Model MVWX655DW1

Near New Braunfels, TX 78130

Andrew

Job Details: 04/02/2021

"Arrived on site to replace control per previous tech. Found control was needed. Replaced control, tested unit, unit works good. No leaks detected. Job complete."

We serviced a

WHIRLPOOL WASHER

Model WET4024HW0

Near Austin, TX 78704

Jacob

Job Details: 04/02/2021

"Arrived onsite for unit not draining. Tested unit. Water was not draining. Upon further inspection, found that a sock was clogged in the drain line just before the drain motor. Unclogged drain. Tested unit. Unit draining at this time. Job complete.

We serviced a

MAYTAG WASHER

Model MVWP576KW1

Near Killeen, TX 76543

Kayman

Job Details: 04/02/2021

Arrived onsite for washer making loud clicking noise during Spin. I ran diagnostics and found error codes for motor rotating counter clockwise and a latch fault. I ran auto diagnostics and found that in spin the unit would make a loud clicking screeching noise. I lifted the unit and found the drive belt cutting into the pulley shield. I found the pulley nut loose and the pulley wheel wobbly. I called techline and we did a video call. I lowered the leveling feet. Techline recommended replacing the gearcase belt and pulley. I am ordering the gearcase(W11454738) pulley shield(WPW10427633) belt(W11213879) cam(W10721967) office to R/S due to part availability. ; ordrng 1 W11454738 (Gearcase) and 1 WPW10427633 (Pulley shield) and 1 W11213879 (Belt) and 1 W10721967 (Cam)

We serviced a

WHIRLPOOL WASHER

Model WFW9400SZ02

Near Austin, TX 78738

Brandon

Job Details: 04/02/2021

"Arrived on site for customer complaint of water entering unit when not in use, found failed water valve, I replaced valve, tested hot and cold valve and drain and spin, unit tested good.

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Georgetown, TX 78633

Cliff

Job Details: 04/02/2021

Arrived on site to replace previously ordered parts for washer. Replaced clutch and slider assembly and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.

We serviced a

KITCHENAID DISHWASHER

Model KDTE234GPS0

Near Austin, TX 78704

Jacob

Job Details: 04/02/2021

Arrived onsite for unit not washing the dishes properly. Put unit in diagnostics. Noticed that the pump and motor would not turn on. Ben tried in a normal wash cycle. Can hear clicking for the unit start the pump and motor but still would not activate. ; ordrng 1 W11085683 (pump&motor)

We serviced a

WHIRLPOOL RANGE

Model WFE525S0HS1

Near Round Rock, TX 78665

Jimmy J.

Job Details: 04/02/2021

Arrived on site for Door Not Closing - Electric Range. Found spring loaded hinge was bent outwards and scraping the door. Removed spring loaded hinge and replaced with new spring loaded hinge.

We serviced a

WHIRLPOOL RANGE

Model WFG515S0ES0

Near Austin, TX 78744

Jacob

Job Details: 04/02/2021

Arrived onsite for door to unit having broken glass. Looked at the door. Saw that the glass was shattered. Rescheduled with customer. ; ordrng 1 WPW10409948 (glass-door)

We serviced a

MAYTAG WASHER

Model MVWB865GC0

Near Kempner, TX 76539

Tyler

Job Details: 04/02/2021

"Arrived on site for washer needing previously diagnosed clutch assembly. Upon arrival I was able to install needed clutch, then reassembled and tested unit. Verified there were no leaks and unit agitates and spins. Call complete"

We serviced a

MAYTAG WASHER

Model MVWB865GC0

Near Kempner, TX 76539

Tyler

Job Details: 04/02/2021

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS00

Near Austin, TX 78723

Luis

Job Details: 04/02/2021

"Arrived on site for no cool. Cool air blowing in freezer section,removed compressor cover,checked low side pressure reading -20 diagnosed a leak in the system ordering the evaporator and dam returns for right and left side. Customer also claimed water issues ordering filter head JOB WILL NEED 2HRS; ordrng 1 W10507884 (Compressor) and 1 W11256565 (Evaporator) and 1 12225702 (Dam return right) and 1 12225602 (Dam return left) and 1 W10913906 (Access valve) and 1 W11346623 (Filter head) and 1 Wpw10143759 (Drier uv)"

We serviced a

WHIRLPOOL WASHER

Model WFW97HEDW0

Near Georgetown, TX 78633

Cliff

Job Details: 04/02/2021

Arrived on site to diagnose a washer that is holding water in door boot. Found door boot drain clogged and cleared it. All is working properly at this time and no leaks were found at time of service.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ01

Near Georgetown, TX 78628

Lou

Job Details: 04/02/2021

"Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I found the ice maker had stopped mid harvest cycle. Using my jumper wire, I tested the IM from points T-H and it continued to fail. I cycled power to the unit and retested the ice maker and still continued to fail. I removed and replaced the ice maker and retested had unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF540PADM3

Near Bee Cave, TX 78738

Brandon

Job Details: 04/02/2021

"Arrived on site for customer complaint of unit not washing dishes, found failed sump assembly, I replaced sump assembly, unit tested good."

We serviced a

KITCHENAID RANGE

Model KDRS483VSS03

Near New Braunfels, TX 78132

Andrew

Job Details: 04/02/2021

"Arrived on site to test unit for loud grinding noise from vent fan and error code f6e1. Found right side grommet was popped out of place and bearing insert was rubbing on fan causing noise. Adjusted bearing and grommet, noise is no longer present. Found left side oven sensor was covered with grease causing over temp issue. Replaced sensor, tested unit, error code no longer popping up. Job complete."

We serviced a

WHIRLPOOL VENTHOOD

Model UXT5236BDS

Near Pflugerville, TX 78660

Tommy

Job Details: 04/02/2021

Arrived onsite for unit latch not being screwed in. Upon arrival found latch screw missing. Ordering hardware screw set as tech didnt have correct screw and unit doesnt have latch screw individually listed.; ordrng 1 W11176975 (Vent screws)

We serviced a

KITCHENAID DISHWASHER

Model KDTE104ESS3

Near La Grange, TX 78945

Noah D

Job Details: 04/02/2021

"Arrived on site to inspect dishwasher for a stuck key. Upon inspection found the console malfunctioning causing issues, replaced console and unit started, upper rack is broken in multiple places, ordering hardware. Office to reschedule ; ordrng 2 WPW10195839 (HARDWARE )s and 2 WPW10195840 (HARDWARE)s and 2 WPW10546503 (ASSEMBLY )s"

We serviced a

KENMORE DRYER

Model 110.7690269

Near Austin, TX 78757

Scott

Job Details: 04/02/2021

"Arrived on site for dryer heating but not tumbling . Found pulley wheel needs to replaced . Also found motor mount has been pulled out from the bottom of dryer . Will need to replace idler pulley , belt ,screws for motor mount mouton mount as well as cleaning out dryer

We serviced a

GE WASHER

Model WBSR3140D0WW

Near Harker Heights, TX 76548

Wesley

Job Details: 04/02/2021

Arrived onsite and found bad run motor. Unit receives proper voltage but will not rotate when under load. Ordering motor to repair. Office to reschedule. ; O-emld tckt

We serviced a

GE FREEZER

Model FUM14DTARWH

Near Harker Heights, TX 76548

Wesley

Job Details: 04/02/2021

Arrived onsite and found evap capillary tube severed and sealed system broken open. Unit will need new evap and compressor to repair. Ordering sealed system parts and repair. Autho required. Office to reschedule. ; ordrng 1 WR85X10073 (Evap) and 1 WR87X10125 (Compressor) and 1 WPW10143759 (Dye drier) and 1 TJ90SF8404 (Access valve)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDHV02

Near Liberty Hill, TX 78642

Lou

Job Details: 04/02/2021

"Arrived on site to inspect refrigerator ice clumping. Upon further inspection, the customer advised that the ice is clumping in the back of the ice bin. I found the ice bin clean, but I also found where ice cubes are getting wedged in the tray causing the water to not enter the tray and building up in the chute and freezing. I found the chute completely blocked with ice and some ice in the ice box housing where it had leaked from the chute/tray. Cleaned the ice from the chute and ice box and tested ice maker and it is operating as designed. No leaks observed at the end of service, job completed"

We serviced a

WHIRLPOOL WASHER

Model CAE2745FQ0

Near New Braunfels, TX 78130

Andrew

Job Details: 04/02/2021

"Arrived on site to test unit for not draining. Found drain pump receiving proper voltage. Replaced pump, tested unit, unit works good no leaks detected.

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS00

Near Dripping Springs, TX 78620

Leonardo

Job Details: 04/02/2021

Arrived on site to test unit for broiler element breaking and sparking. Test unit and called Techline and video chat with Techline and they said just to replace broiler element. Called safety team and they said the same thing Replaced broiler test unit and unit test good job complete.

We serviced a

KITCHENAID FREEZER

Model KBSD602ESS01

Near New Braunfels, TX 78132

Andrew

Job Details: 04/02/2021

Arrived on site to test unit for FC not cooling but RC is good. Upon arrival found FC was 13.7F. Compressor and condenser fan were operating as designed damper door tested good. Evap motor is operating as designed. Found control was flashing over temp showing 33F in FC and unable to reset. Cycled power but issue still remains. Recommend replacing control box and thermistors to fix issue. Office to reschedule. ; ordrng 1 W10798004 (contrl-box) and 1 WP2188820 (temp sensor) and 1 WP2306010 (thermistor)

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706ESS1

Near Leander, TX 78641

Justin

Job Details: 04/02/2021

Arrived on site for refrigerator with no ice production and PO on UI.

We serviced a

WHIRLPOOL VENTHOOD

Model UXT4236ADS2

Near Andice, TX 78628

Lou

Job Details: 04/02/2021

"Arrived on site to inspect cooktop light adjustment reversed. Upon further inspection, I found that the unit needing service was the venthood. I found that the light switch was wired incorrectly as the low setting was on high and vice versa. I re-wired the switch and tested and unit is operating as designed. Job completed"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Austin, TX 78748

Kevin

Job Details: 04/02/2021

"Arrived on site and inspected washer did not find any saved error codes. Customer is using the correct amount of detergent for each load, discussed correct loading procedure, and water and wash expectations. Washer is operating normally at this time, job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model GSC25C6EYY02

Near Georgetown, TX 78633

Cliff

Job Details: 04/02/2021

Arrived on site to diagnose a refrigerator that is not dispensing water. Found filter head bypass not operating properly. Replaced filter head and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.

We serviced a

GE REFRIGERATOR

Model GFE28GSKBSS

Near Pflugerville, TX 78660

Tommy

Job Details: 04/02/2021

"Arrived onsite for unit rear fan making noise and ice maker freezing up. Upon arrival found unit condenser coils dirty causing fc to have longer defrost cleaned so unit would defrost as normal. Found ice maker door assembly was out of place left hand gasket not in place correctly. Ordering ice assembly, also found rear valve sent too much water through ice maker causing leaking. Ordering valve. Office to reschedule upon receiving parts. ; ordrng 1 WR78X26087 (Ice maker door) and 1 WR57X10098 (Valve)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRSC503ESS01

Near Lockhart, TX 78644

Noah D

Job Details: 04/02/2021

"Arrived on site to inspect fridge for tripping breaker, upon inspection found the unit did trip breaker during operation but after compressor load, tested on inside plug with no issues. Complete"

We serviced a

MAYTAG WASHER

Model MVWC215EW1

Near Austin, TX 78759

Scott

Job Details: 04/02/2021

"Arrived on ,replaced suspension. Ran calibration and diagnostics wash. All checked normal. No water leaks detected at time of service. Job complete"

We serviced a

GE REFRIGERATOR

Model GSE25ESHBSS

Near Leander, TX 78641

Justin

Job Details: 04/02/2021

Arrived on site for a refrigerator with the water not dispensing. Upon further inspection when I pressed the paddle at the dispenser I could not her the valve activate. I checked the voltage t the valve while the paddle was depressed and found 120V but again no sound or activation at the valve. I replaced the valve and then tested it again. The valve was not initiating but still no water came out. I jumped the filter housing and found very little water coming out and it sprayed out almost if it was jammed. The filter housing will also need to be replaced. Ordering housing and we will need to return to install. ; ordrng 1 WR17X22066 (Filter head) and 1 WR17X22070 (Filter Bypass)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT790SAYM3

Near Austin, TX 78739

Leonardo

Job Details: 04/02/2021

Arrived on site to test unit for unit making noise. Found noise coming from valve. Replaced valve. Test unit and unit test good job complete.

We serviced a

WHIRLPOOL DISHWASHER

Model MDB9959SKZ0

Near Round Rock, TX 78665

David Z

Job Details: 04/02/2021

"Arrived on site to diagnose dishwasher with F9E1 error. On arrival customer had informed me they had removed the drain pump prior and found chopper blade broken off impeller and jammed in, preventing operation. Per service pointer debris is removed and customer can use unit until a replacement pump arrives. At this time part has not yet arrived and we will call to schedule when part is in. No repair performed at this time since unit is now draining and we do not have new pump yet. Office to schedule when we get part. ; O-emld tckt"

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW2

Near Georgetown, TX 78628

Chase

Job Details: 04/02/2021

Arrived on site. Washer was recently installed and has small crack in exterior drain hose. Replaced drain hose and tested unit multiple times. No leaks present after repair. Job complete"

We serviced a

MAYTAG REFRIGERATOR

Model MFX2570AEM4

Near Austin, TX 78702

Luis

Job Details: 04/01/2021

"Arrived on site for no ice. Diagnosed a defective icemaker,installed updated icemaker kit,powered unit on icemaker ran through a harvest and filled with water. No leaks at icemaker or tubing."

We serviced a

WHIRLPOOL REFRIGERATOR

Model KSSC48QTS02

Near West Lake Hills, TX 78746

Luis

Job Details: 04/01/2021

"Arrived on site for no water. Tested dispenser no water control beeping diagnosed a defective control,installed updated control kit,powered unit on tested water dispenser unit working as designed.

We serviced a

MAYTAG RANGE

Model MER8700DH1

Near Kyle, TX 78640

Leonardo

Job Details: 04/01/2021

Arrived on site to replace bake element. Replaced element test unit and unit test good job complete.

We serviced a

WHIRLPOOL OVEN

Model WOSA2EC0HZ00

Near Cedar Park, TX 78613

David Z

Job Details: 04/01/2021

Arrived on site to diagnose oven that is not heating at all. Customer said it worked for 2 days before it stopped. Console was off for 4 days as well. Power cycled and ran unit. Could not get any heat. Heard one of the relays on the control clicking. Replaced control and retried. Still no heat found. Checked elements and safety devices and found both good. Found low voltage at L1. Checked where unit was wired in and found the L1 wire sticking out of the wire nut causing the voltage drop. Reseated the wire nut and verified good voltage. Ran unit and verified it is now heating properly. No errors found. If issue returns we need to replace the console. Call complete

We serviced a

MAYTAG WASHER

Model MVWC200BW0

Near Austin, TX 78733

Kevin

Job Details: 04/01/2021

"Arrived on site and inspected washer and found drain pump is not removing water. Used wet vac to remove remaining water and inspected drain pump and did not find any debris in it, after completing replacement ran a diagnostic cycle to confirm washer is operating properly, job complete"

We serviced a

WHIRLPOOL FREEZER

Model WRV986FDEM01

Near Salado, TX 76571

Tyler

Job Details: 04/01/2021

to install previously diagnosed deli drawer as well as deli UI display. Upon arrival I was able to reconfirm that the previous diagnosis was accurate with the deli drawer harnesses I also was able to confirm after installing the drawer as well as the Ui display, the harness going to the door was still intact and functioning customer also stated since previous tech was out that they have not noticed any other weird issues such as cooling or any problems. At this time unit is functioning as designed call complete"

We serviced a

JENN-AIR REFRIGERATOR

Model JCD2389GES

Near Georgetown, TX 78628

Lou

Job Details: 04/01/2021

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ02

Near New Braunfels, TX 78132

Noah D

Job Details: 04/01/2021

"Arrived on site to inspect fridge for not making ice, upon inspection found the Ice maker seized full of ice, jumped Ice maker with no movement, replaced ice maker and tested unit, Ice maker filled and harvested. Complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ00

Near Lakeway, TX 78734

Brandon

Job Details: 04/01/2021

"Arrived on site for customer complaint of noise issue, found noise coming from damper motor, I replace damper motor, unit tested good.

We serviced a

MAYTAG RANGE

Model MER6772BAS

Near Georgetown, TX 78628

Lou

Job Details: 04/01/2021

"Arrived on site to inspect range cooktop burner not working. Upon further inspection, I tested all burners and found the front right dual burner not working. I found that the inner and outer coils had burn spots on them breaking the current. I am ordering the front burner and CNOTE-LSO PER CUSTOMER REQUEST & TRAINING and office to schedule return service. ; ordrng 1 W10823709 (Element) and 1 CNOTE (LSO OER CUSTOMER REQUEST & TRAINING.)"

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW0

Near Austin, TX 78752

Jacob

Job Details: 04/01/2021

Arrived onsite for unit giving an F6E3. Tested unit. Got F6E3 No communication from MCU to ACU. Erased code and plugged the unit for 1min. Plugged unit back in. Did not work. Replaced rear control. Tested unit. Unit tested good. No leaks at this time p. Job complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHZ0

Near Kyle, TX 78640

Leonardo

Job Details: 04/01/2021

Arrived on site to test unit for rust. Test unit and found rust on front panel. Replaced panel removed protective film and found panel had a dent. Ordering new panel office to reschedule ; ordrng 1 W11087377 (Panel)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHS3

Near Austin, TX 78749

Leonardo

Job Details: 04/01/2021

Arrived on site to replace sump and motor. Test unit and unit test good job complete. No leaks present at this time.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ04

Near Georgetown, TX 78628

Lou

Job Details: 04/01/2021

"Arrived on site to inspect refrigerator no cool. Upon further inspection, I found the FC evaporator with no frost pattern. Only the cap tube and part of the suction line in the top portion of the evaporator had a small amount of frost on it. I tested amp draw to the compressor and it showed .58amps and was beginning to get hot to the touch. I removed and replaced the compressor, access valve, and drier and vacuumed the system. Placed 5.5oz of R134a refrigerant into the system and tested pressures. I found that the UV drier was plugged and refrigerant is not flowing properly.Unit left unplugged and pulled out in the garage. Ordering a UV drier.; ordrng 2 WPW10143759 (UV drier)s"

We serviced a

ESTATE REFRIGERATOR

Model TS25AFXKQ03

Near Austin, TX 78752

Jacob

Job Details: 04/01/2021

"Arrived onsite for unit not cooling. Checked and tested the unit. No cooling was occurring. Checked the start device, start device was getting 13v. but compressor would not stay on. Submitted sealed system check list. Ordered parts. Needs authorization before returning. Office to reschedule. ; ordrng 1 W10309994 (compressor) and 1 W10843121 (filter dryer) and 1 WP2188823 (evaporator)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT975SAHZ0

Near Austin, TX 78747

Leonardo

Job Details: 04/01/2021

Arrived on site to test unit for ui not responding. Test unit and found unit getting correct voltage. Removed panel and found ui disconnected from board. Secured connection test unit and unit test good job complete no leaks present at this time.

We serviced a

WHIRLPOOL RANGE

Model WEG750H0HZ0

Near Hutto, TX 78634

Jimmy J.

Job Details: 04/01/2021

Arrived on site for OVEN ISN'T HEATING ON BAKE AND BROIL-CAN TURN IT ON AND SET BUT WON'T HEAT JUST SITS THERE-TOP WORKS. Tested bake and broil igniters. Both are sparking but not getting gas to light the flame. While testing the bake igniter the lead broke off so the bake igniter I was sent with is now installed. Tested new bake igniter and it is sparking as designed. Reached out to technical assistance and tested valve regulator. Removed valve regulator and installed new valve regulator. Bake and broil igniters still not igniting the flame. Removed valve and installed original valve back in. Ohmed out spark module harness and found main harness was faulty. Ordering main harness to return and complete the repair. ; ordrng 1 W10887379 (Main Harness)

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FFHS2611LBB

Near San Marcos, TX 78666

Andrew

Job Details: 04/01/2021

"Arrived on site to test unit for leak from underneath unit. Turned water on and did not find any signs of leaks from water lines or connections. Found drip pan underneath unit on front right side has not secured. Secured drip pan, tested by pouring water into pan, no leaks detected. Job complete."

We serviced a

GE WASHER

Model GLWN2800D1WS

Near San Marcos, TX 78666

Andrew

Job Details: 04/01/2021

"Arrived on site to test unit for not cycle issues. Found when timer was set to different cycles unit would wouldn?t perform option selected. Replaced timer, tested unit, unit works good. No leaks detected. Job complete."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Georgetown, TX 78628

Tommy

Job Details: 04/01/2021

"Arrived onsite for dishwasher door not closing properly. Upon arrival found unit stoppers missing and dishwasher mounting damaged. Pulled dishwasher found right side hinge bent and not installed correctly. Adjusted. Door is now shutting and operating as designed. Unit side o mounts and fasteners still needed to be ordered.; ordrng 1 8212560 (Side mount) and 2 WPW10503548 (Fasteners)s, states that autho needed"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS3

Near Austin, TX 78749

Leonardo

Job Details: 04/01/2021

Arrived on site to test unit for light not working. Test unit and found control board not sending power to light socket. Will order new control board office to reschedule. ; ordrng 1 W10892389 (Control board)

We serviced a

WHIRLPOOL WASHER

Model CHW8990BW0

Near Leander, TX 78641

Wesley

Job Details: 04/01/2021

"Arrived onsite for F27 error. Also found exposed wiring on main plug harness. harness, control and valves and drain Ordering parts and returning with access key.Office to reschedule ; ordrng 1 WPW10732327 (Control) and 1 WPW10205499 (Power cord)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM01

Near Austin, TX 78731

Luis

Job Details: 04/01/2021

Arrived on site for damaged door found damaged door,installed new fresh food door and nameplate"

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW1

Near Austin, TX 78703

Richard

Job Details: 04/01/2021

Arrived onsite for the washer not spinning the clothes dry. During testing found that that the console was not working properly causing the issue. Tried to put into test mode and it would not let me. Will need to replace the console. Will need to reschedule for a 2 man . This is a double stacked unit. Office to schedule ; O-emld tckt

We serviced a

WHIRLPOOL RANGE

Model WEE745H0FS0

Near Austin, TX 78748

Leonardo

Job Details: 04/01/2021

Arrived on site to test unit for rf burner not working correctly. Center of burner not coming on. Test unit and found shorted burner. Replaced burner test unit and unit test good job complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF540PADM3

Near Manor, TX 78653

Andy

Job Details: 04/01/2021

Arrived on site for dishwasher not cleaning dishes. Tested and inspected unit and found issues with inlet valve. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.

We serviced a

WHIRLPOOL DRYER

Model WED8120HC0

Near West Lake Hills, TX 78746

Kevin

Job Details: 04/01/2021

"Arrived on site and found dryer top panel has surface scratches. Requested that it be inspected by parts department.; ordrng 1 W11051477 (Top panel)"