Arrived on site for refrigerator in fc making loud noise/not cooling. Upon arrival confirmed complaint and found cause of noise was ice hitting fc fan due to massive defrost issue in fc. Found heater kicked on in diagnostics but unit had miscommunication between the hv & ui control and defrost thermostat. During testing in normal operation found 3 way valve control was continuously try operating none stop. 3way ohmed ok but found dc circuit failure from control. Will need office to reschedule once authorization is aquired as well as part availability ; ordrng 1 W11330971 (Ui control) and 1 WPW10675033 (Hv control) and 1 W11429989 (3 way valve) and 1 Cnote (Needs authorization)

"Arrived on site for dishwasher giving F8 E4 error code. Upon arrival customer stated they were still getting the F 84 error but had not seen any signs of water on the floor. After further inspection found that water was dripping between motor and tub assembly near the front right above the float switch. Took multiple diagnostics and normal operation tests to start leaking. Verified all screws and seals around sump and tub were intact. Spoke with techline Ed sr#7732679092 and determined inner tub is wrapped, techline determined sump asm as well as tub. Will need office to reschedule once availability of parts is known. ; ordrng 1 W11409866 (Tub) and 1 W11460945 (Sump asm)"

Arrived onsite and determined that the timer is skipping the last drain. No other symptoms.

"Arrived on site to inspect dryer noises. Upon further inspection, I turned the unit on and immediately it began to make a loud screeching noise. I disassembled the unit and found the rollers and tension pulley not rolling properly. I removed and replaced the rollers and tension pulley, cleaned the axles and vacuumed the lint from the unit (photos). Reassembled the unit and tested and unit is operating as designed. No lint observed at the end of service, job completed."

"Arrived on site. Installed updated ice door motor and ice door,replaced dispenser motor,shaft and holder, tested ice dispenser unit working as designed. ; used 1 Wp2180353 (Ice door), and 1 Wpw10546285 (Motor) from stock"

Arrived on site to diagnose potential leak from dishwasher as well as error code. On arrival builder informed me that the float tray was completely disconnected. Once they reattached it and power cycled unit started working for me. I checked for leaks and found none present. Unit is working as designed with no leaks. Call complete.

"Arrived on site and inspected dishwasher and found door gasket is not attached on the right hand side. Replaced door gasket and started dishwasher on a normal cycle. Observed it for several minutes during the wash cycle and it is not leaking. Sent a short video to KB/AHS of dishwasher running, job complete"

Arrived onsite for refrigerator ice maker not making ice. Upon arrival I inspected the ice maker and found that the water line had frozen over. I steamed the ice out of the line and tested unit and found unit fill and harvesting normally.

"Arrived on site to test unit for condensation buildup in freezer, tested unit found gasket on top left corner has not sealed completely,adjusted bottom hinge with spacer used sealant to buildup gasket in a few corners , the gasket is now sealing, put light in freezer, did not see any light come through, at this point unit is running as designed job complete"

Arrived on site to test unit for unit leaking. Test unit and found unit leaking due to spray arms not installed. Installed spray arms test unit and unit test good no leaks present at this time.

"Arrived on site for dishwasher not draining. Customer stated that they cleaned filter and put Drano in unit. Performed diagnostics mode and activated drain pump. Found pump getting voltage and activating. Checked drain line and found blockage. Cleared blockage and found unit draining. Ran unit several times to attempt to get all the drano out of unit. Informed customer to not put drano in dishwasher and had customer sign waiver for when working with water.All tested good, no water leaks detected during service."

Arrived onsite and repaired unit by seating existing bellow and wire. Unit is now operating as designed. All checks good. Advised customer on repair.

"Arrived on site to test unit for no cool in RC,tested unit found evap completely frozen over, thermistors out of range, and fan shorted out,defrosted evap with steamer, replaced parts,evap started to develop good frost pattern, unit is now running as designed, no leaks detectedjob complete"

"Arrived on site to test unit for grinding noise during agitation, tested unit found failed splutch and worn out belt due to fail splutch, replaced parts tested unit, unit now running as designed, no leaks detected job complete"

"Arrived on site to diagnose dishwasher that isnt washing well and mostly just heating food into dishes. Ran unit and found inlet valve is slow filling. I got the wash motor to come on 1 time, while running diagnostic. Wash motor was grinding and barely moving water.; ordrng 1 WD26X23258 (Wash motor kit) and 1 WD21X24899 (Control)"

"Arrived on site for plastic and grinding noise in tub. Found rear bearing complete failed . Plastic is from outer tub .

Arrived onsite to replace cracked cooktop.Replaced cooktop and tested all burners. Unit is functioning properly. Job complete

Arrived onsite and replaced ice maker to repair failed icemaker motor. Unit is now operating as designed. All checks good.

"Arrived on site to test unit for leaking from left side. Found drain plug on disposal was not removed causing suction from drain pump pushing water past lip beneath door. Removed plug from garbage disposal. Tested unit, unit now working as designed. No leaks detected. Job complete."

"Arrived on site for cooktop Had back right burner on , something popped and smoke of something burning came out of burner. We inspected the unit and work area. We found all the burner head screws rusted, we spoke to the customer about the screws breaking when taking out the burner head.

"Arrived on site to inspect refrigerator not dispensing water. Upon further inspection, I tested the water dispenser and immediately, the valve began to make a loud ratcheting noise. I removed and replaced the valve and retested and the unit failed to dispense water. Removed and replaced the filter head and retested and unit is operating as designed.No water leaks observed during service, job completed."

"Arrived on site and inspected washer and found customer is experiencing start button LED blinking and washer appears to be paused after starting a load. The last five loads the customer ran this did not happen. Found saved error code for F5E1 and F0E3 Found scent beads in lid latch that may have been keeping latch from closing. After cleaning this ran test 51 and it completed properly. Also started washer on a normal cycle and it is progressing correctly

"Arrived on site to replace previously diagnosed power and control board, replaced parts tasted unit, unit did not power on, checked all voltage, everything checked out but when I checked from ground to neutral, I was getting 120VAC, should be at 0 volts, checked the whole harness, did not find any shorted or exposed connections, disconnected all components on unit to find short but still getting 120VAC to ground, disconnected L1 got proper voltage reading , contacted office and was advised to call tech line, presented to them my findings, after further diagnostics with tech line, found 234 olms resistance reading from L1 to neutral, was advised by tech line to order power whip, harness, office to reschedule Sr#7732677502; ordrng 1 W11136133 (Power harness)"

Arrived on site to diagnose a range that has a door not closing properly. Found right side hinge broken and replaced it. Tested unit and found all is functioning properly at this time.

Arrived onsite for refrigerator doors not leveled. Upon inspection found doors misaligned. Adjusted both left and right hand side. Unit is now leveled. Job complete

"Arrived onsite for ice maker making noise once again. Replaced the ice maker as per last visit from tech line. Tested the water dispenser and water was coming out as usual, did say they did experience the water freeze one time since then but took longer to do so. Called Tech line to report if issue keeps happening for the frozen water dispenser, suggested that if the issue continues, that the temperature needs to adjusted one more time and if it continues then to order a new freezer door. Got sr#7732389965. No other issues at this time. Job complete"

"Arrived on site. Replaced defective water filter housing,tested water dispenser good water flow. No leaks from dispenser"

Arrived on site to follow up dishwasher that had leaked after recent repair. Ran unit and found water steadily running out of the sump due to broken retainer on the wash motor. Ordering new sump and motor. Will return with sump and valve. ; ordrng 1 W10837026 (Sump and Motor Assy)

"Arrived on site and found no ice production, ran test 57 and icemaker cycled properly. Ran test 45 and valve is receiving power button water line to icemaker is frozen. Disassembled icemaker box and cleared ice from line. Ran test 45 again with ice box reassemble an icemaker filled properly. Job complete"

"Arrived on site to inspect dishwasher not getting water. Upon further inspection, I placed the unit in diagnostics showing no error codes. Continued with testing and found the unit getting water, but the motor failed to operate. I advanced through testing and the dispenser, drain pump, and element all operated as designed.I am ordering the sump/motor assembly and CNOTE-LSO PER CUSTOMER REQUEST and office to schedule return service due to the availability of the part. No water leaks observed during service.; ordrng 1 W10805015 (Sump/motor assembly) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"

Arrived onsite and found unit suspension will be needed to correct week suspension symptom verified in testing. Ordering correct suspension kit. . ; ordrng 1 W10780048 (Suspension)

Arrived on site to replace broiler element. Replaced element test unit and unit test good job complete.

Arrived on site to install previous diagnose part. We gained access to the bottom of the dryer and installed new feet. Job complete.

Arrived on site to install updated heating element with new bushings. Installed element. Verified no water damage present and unit working as designed. Call complete.

Arrived onsite for unit giving the previously diagnosed error. lol at the unit and saw same error code. Need to order a ui control. Ordered part. Office to reschedule ; ordrng 1 W10806890 (Ui Control)

Arrived onsite and finished repair on unit by replacing main fuse and reinstalling unit in cabinet. All checks good. Advised customer on repair.

"Arrived on site and inspected dishwasher and found it would not run. Removed door panel and disconnected vent motor and dishwasher will now begin a cycle. Vent motor is shorting out dishwasher function. after replacement dishwasher is running a normal cycle and progressing correctly, job complete"

Arrived on call for complaint of part falling off and rattling noise. The part that fell out is not from microwave and rattling noise not there. Microwave working properly.

Arrived on site to replace previously ordered parts for refrigerator. Replaced left side pantry door and pantry control. All is working properly at this time and no other parts were needed. No leaks were found at time of service.

"Arrived onsite for dishwasher not draining properly. Upon arrival found standing water in dishwasher. Ran drain and all cleared. Inspected underneath sink and found RO system installed. Found drainage from RO leading into disposal and when sink is being used the sink overflows causing water to back flow into dishwasher line. Advised customer to run disposal more frequently to avoid backup. If sink is backed up, the unit will have trouble draining. Job complete."

Arrived on site to install new burner caps. Replaced caps test unit and unit test good job complete.

Arrived on site for range turning in by itself. Inspected unit and work area. Inspected terminal block and wiring. Performed diagnostics mode and checked fault codes. Called Whirlpool tech support and spoke with Scott. Performed diagnostics mode and tested all keys. Found unit operating as designed and not able to duplicate failure (SR# 7732677476)

"Arrived on site,replaced evaporator and temp sensors."

Arrived on site for vent making loud noise . Blade in good shape . Motor making loud noise on medium and high speeds . Found motor vibrating even without fan on motor. Ordering motor . Call to set return ; ordrng 1 W10416839 (Fan motor)

"Arrived on site for unit beeping. We inspected the unit and work area we found fault code F8E4open float switch, f9e2 drain motor issue. We ran a diagnostics cycle and found the drain motor stuttering. We found the unit tilted forward and the leveling feet complete up. We re-leveled the unit and replaced the drain pump. We are ordering a sound shield and toe plate. ; ordrng 1 W11573704 (Shield) and 1 W11108991 (Toe panel)"

"Arrived onsite for refrigerator ice maker not making ice. Upon inspection found bail arm out of position. Was not inserted into ice maker switch. Repositioned arm and tested. Ice maker completed harvest cycle, with ice, and filled properly. Unit is no functioning properly. Job complete"

"Arrived on site to inspect refrigerator no cool. Upon further inspection, I tested temps in the FC=34 degrees. I found frost/ice built up on the FC evaporator cover.

Arrived on site for dishwasher not drying properly. We found the element out of range. We replaced the heating element. The unit is working as designed.

"Arrived on site for no cool in fresh food section. Found evaporator incased in ice ran diagnostics bimetal reading open,defrosted evaporator,replaced defrost bimetal.

Arrived on call to replace previous diagnosed part. After replacing heater test dishwasher. All functions working properly. No leaks detected at time of service.

Arrived on site to test unit for unit leaking. Test unit and found water coming for water inlet valve. Ordering new inlet assembly office to reschedule. ; ordrng 1 W11535094 (Water inlet assem)

"Arrived on site for washer not completing cycle. Inspected unit and work area. Found fabric dispenser missing. Performed diagnostics mode and checked error codes. Found error code F8-E1 long fill cycle. Performed automatic test cycle and monitored operation. Found cold water having slow pressure. Performed manual test cycle and tested cold water and found cold water house valve turned almost to off position. Turned water and tested operation. All tested good, no water leaks detected during service."

"Arrived on site for refrigerant leak. Found cap tubing corroded in heat exchanger tubing,during removal of evaporator found cap tube broken from heat exchanger due to corrosion in liner called tech support,sent pictures to tech support,

"Arrived on site for dishwasher not cycling through setting correctly. Upon arrival confirmed issue. After further inspection I found the motor windings had lost resistance and caused feed back issue that caused main control to stop sending power to motor all together. Found amperage to drainpump at 0.77amp as designed but drain motor was grinding (no debri) and failing to get water out on each cycle fully. Found main washer motor clamp rusting out and losing chucks of the bracket. Office will need to get autho from ahs to replace main motor, drain pump, control, and main motor bracket before rescheduling repairs. ; ordrng 1 154595901 (Motor bracket) and 1 A00126401 (Drain motor) and 1 Cnote (Needs ahs autho)"

"Arrived on site for washer not draining or spinning close out all the way. Upon arrival confirm the complaint and after entering diagnostics I found an F7 E1 and F7E7 error codes. After further inspection I found c clamp within gearcase broke causing shaft to drop the cam against the belt shield and tear the belt and shield up. Also found blue fabric stuck under washplate keeping it locked in place and unable to be removed. Also found issue had led to fabric softer cap breaking off one of the locks. Will need to return with agitator parts, gearcase, cam belt and shield and fabric softener cap to complete repairs. ; ordrng 1 W11160642 (Fabric softer cap) and 1 W11561052 (Agitator coupler) and 1 W11418231 (Agitator base) and 1 W10528947 (Hub) and 1 W11454738 (Gearcase) and 1 W10721967 (Cam asm) and 1 W11213879 (Belt) and 1 WPW10427633 (Shield)"

"Arrived on site for dryer not starting cycle. Inspected unit and work area. Measured incoming voltage at 240 volts. Disassembled unit and tested fuses and pulley switch. Powered unit and traced voltage to motor. Disassembled motor assembly to gain access to terminals and found start winding opened. Will need to replace motor assembly to repair.

Arrived onsite for the unit not always put in water but noticed that the unit would stay locked for 1hr. Tested the unit Im drain and spin and noticed that the unit took a long while before fully spinning. Let customer know that the motor control could be going out.

"Arrived on site and inspected washer and found drain pump is running but water is not being moved properly. Access drain pump and found catch is full of debris, took one picture. After cleaning drain catch ran diagnostics cycle again and washer is now draining properly no parts are needed, job complete"

"Arrived on site for refrigerator that had lost complete power. Customer stated that unit lost power and nothing was running and no lights would come on. Then unit started working with out resetting breaker. Inspected unit and work area. Gained access to power cord and harness to inspect for short. Found failure most likely due to outlet ( power goes straight to switch and light before control). Spoke with customer service performed. All tested good, no water leaks detected during service."

Arrived on site to diagnose oven with error code for lower blower coming in during preheat. Checked errors and found dF8E1 for lower cooling fan. Tested blower and could barely hear it moving when on low speed. Replaced lower blower. Retested and verified unit working as designed. Call complete.

"Arrived on site to inspect unit for not pumping without a weird sucking sound, upon inspection found the unit working normally but after about 4 diagnostic cycles the recirculating pump created a weird sound. Replaced pump and tested 3 full times. Complete"

Arrived onsite to replace part ordered by previous tech. Replaced the inner panel. No issues at this time. Job complete

Arrived on site for oven door hanging down. We inspected the unit and work area. We found the right hinge pulled all the way back and not sitting in the receiver. We removed the door and reset the hinge properly. We reinstalled the door and found it working as designed.

"Arrived on site to inspect dishwasher leaking water. Upon further inspection, the customer advised that the unit leaked out enough water to soak two bath towels. I inspected under the unit and found no signs of leaks underneath. Opened the unit door and checked the rinse aid setting as the customer has a water softener system and found the dial turned up too high. Turned the dial down to 1 and placed the unit in diagnostics showing no error codes. Continued with testing and while the motor was on, it was making a loud humming noise. I removed the outer door panel to inspect reservoir at the bottom fo the door and I found where the vent was leaking water (photo). I found no other leaks. Customer advised that the last leak soaked two bath towels. I found an object restricting the upper spray arm and moved it. Advised the customer that the object could have caused the spray arm to spray constantly at the door causing the leak. Due to the vent leaking and the abnormal noise from the sump/motor, I removed and replaced the vent and s7mo/motor assembly and retested to monitor for leaks. No leaks observed at the end of service, job completed."

"Arrived on site for dishwasher not completing cycles. Ran diagnostics and found the unit will require a wash motor, control and float switch.

Arrived on call for complaint of food freezing in refrigerator section. Found air flow good diffuser working properly. Customer said they changed the thermostat settings and it has been working properly.

"Arrived on site to test unit for no power, tested unit found 130vac in outlet, tested cavity sensor, checked out, checked fuse on filter board got open, replaced filter board, as soon as I powered on unit, instantly to breaker tripped, unit Has extensive physical damage and some components on the inside are bent due to unit being damaged

Arrived onsite install properly diagnosed pat. Upon I installed new ice bin and tested unit and found that the bin started in place and auger rotated with no issues. Job complete.

"Arrived n site for dryer not heating. Inspected unit and work area. Performed diagnostics mode and found error F4-E4. Measured incoming voltage and found correct voltage. Disassembled unit and tested fuses and found high limit thermostat opened. Will need to replace fuse kit.Removed failed thermostat and installed new. Assembled unit and tested operation while performing air flow test. Performed test with vent on and found off. Found restriction in air flow due to home venting. Informed customer on venting Unit tested good.

Arrived on site to install pedestals for LG washer and dryer. Installed bases and secured. Leveled units. Tested and verified all working as designed. Call complete.

Arrived on site to install pedestals for LG washer and dryer. Installed bases and secured. Leveled units. Tested and verified all working as designed.

"Arrived on site to diagnose oven that had died during removal of an item from extended cooking. Found thermal fuse was open. Replaced thermal fuse and tested. Verified unit working as designed.

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced hose and went to replace timer. .; ordrng 1 WP3948850 (Timer)

"Arrived on site to test unit for not turning on. Found bad thermal fuse. Replaced fuse, tested unit, unit now working as designed. Ran vent test and u it failed with vent hose connected removed vent hose and unit passed. Showed customer difference in air flow and advised to have company come back out and clear vents better. Also advised customer not to use unit til venting issue is corrected to prevent further damage. Job complete."

"Arrived to inspect dryer not starting. Confirmed the complaint and, disassembled and found the broken belt switch was defective and not allowing the unit to start. The thermal fuse and cutoff were both operational. Also ordering the main control. Needs more work.; ordrng 1 W10847984 (Belt Switch) and 1 W11413569 (CONTROL)"

Arrived on call to replace previous diagnosed parts. After replacing control and console test buttons.

"Arrived on site for Not Dispensing Ice - Refrigerator. Called to inform customer I was in route and went over job. They explained its also not cooling in the freezer correctly in addition to not making ice. Customer stated they called the office after initial call to have this added to their ticket. Notes do not reflect cooling issues. All door gaskets making a good seal. Tested thermistors and all were within range. No frost over FC evap cover. No frost over RC evap. Took temps and freezer was 27. Fridge temp was 39. With freezer not cooling properly the ice maker will not produce ice. Both fans are running. Tested ice fan and it was running. Removed evap cover to inspect frost pattern. Evap had groups of ice over coils and couldnt see an actual frost pattern. Used steamer to remove ice. Ran heater test and heater turned on to sizzle away ice with steamer. Dried evaporator and ran test 40. After ten minutes still no frost pattern. Reinstalled evap cover and evap fan began spinning as designed. Ordering compressor W11393142, non uv drier W10843121 and will return with FC evaporator assembly W11099748 to complete the repair. ; ordrng 1 W11393142 (Compressor) and 1 W10843121 (Non uv drier) and 1 W11099748 (Evaporator assembly) and 1 21/2hourjob (Hours)"

Arrived on site to follow up on refrigerator with diminished water flow. Replaced rear valve after hearing it barely passing water. Tested unit and verified unit working as designed.

Arrived on call for complaint of gas leak. The gas company tagged range for leak of gas regulator valve. Will replace valve on return visit. ; O-emld tckt

Arrived onsite for ice maker not producing ice. Upon arrival put unit in diagnostics and ran harvest test. Ice maker did not respond. Inspected ice maker and found in inverted position. Power cycled unit and ice maker moved to home position. Ran harvest test again and unit completed full harvest cycle. Ran fill test and unit filled properly. Unit is functioning properly. Customer will monitor. Should have ice production in 24 hrs. Customer will monitor.

"Arrived on site to inspect wall oven temps. Upon further inspection, customer advised that they had their 1 year inspection and the inspector advised that the lower oven temps were too high. Customer advised that they have not had any issues with the top oven and dont use the bottom oven. I placed the unit in diagnostics and checked error codes and found F6E4. Customer provided a copy of their inspection report and I found that the inspector used a thermometer to test. Owners manual page 7 specifically states to not use a thermometer to test temps due to the fluctuation in temps. I removed and replaced the main control and tested the temps in the lower oven. Using my multimeter, I placed my thermal lead in the middle of the center rack and tested temps on Bake at 350 degrees. Preheat temps was 388. Next five readings were 401, 321, 386, 324, 359 for an an average temp of 358.2 degrees. No further repairs needed, job completed."

"Arrived on site to test unit for inner glass falling inward. Found middle glass pack had screws they were loose causing inner glass to sink inwards. Tightened screws, tested unit, unit working good.

"Arrived onsite for the LEDs out once again. Called tech line, said if the light is out just to replace it and to checked to be sure that the wires are making good connections. spoke with Bruce, got sr#7732669734. Replaced the top left LED in the refrigerator, and all lights came back on with no issues. No issues at this time. Job complete"

"Arrived on site. Removed filter drier,installed a uv drier and valve recharged system,checked low side pressure good unit cooling down."

Arrived on site to diagnose a refrigerator that is leaking from dispenser. Found water poolong between line and dispenser housing. Replaced line and all is working properly at this time. No leaks were found after service was performed.

"Arrived on site for cooktop having orange/yellow flame and they are hard to light. I inspected the unit and work area. We explained how to properly light this model. We spoke to the customer about their humidifier can cause yellowing in the flame since introduces moisture into the air, causing flames to not burn efficiently. I also recommend not using covers under the burners as they will restrict air flow. The unit is working as designed job complete."

Arrived onsite for unit not cooling. Looked at the back of the unit and saw there was ice buildup. Let customer know that it has to be unthawed 24 to 48hrs before returning to service. Rescheduled with customer;

"Arrived onsite for unit making a ticking noise when out in a particular mode. Listening for the ticking noise and all sounds normal. Let customer know that when the timer is put into a position to select time/mode, the ticking noise is normal and just readying to be powered on when the start button is pushed. Then once put in the off position then the noise goes away, as the timer is no longer drawing power to run. No issues at this time. Job complete"

"Arrived on site to replace gearcase, slider and wash plate from previous diagnosis. Replaced gearcase, slider and wash plate. Tested unit and found console was not responding properly. Verified voltage was consistent. Replaced console, tested unit, unit now working as designed. No leaks detected. Job complete."

"Arrived on site to inspect unit for not spinning and causing lots of noise, upon inspection found the disposal stuck due to a rock, removed lower part of disposal and removed all debris,

"Arrived on site to test unit for squeaking noise, tested unit found noise coming from gear case, replaced gear case, from job 326352, tested unit,unit now running as designed,no leaks detected job complete"

Arrived on site to test unit and found broken track. Ordering new tracks. No service out there could not call Techline. ; ordrng 2 WPW10460371 (Track)s

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced bucket and tested the unit. The unit began to dispense and operate as designed. Call complete.

"Arrived on site for refrigerator needing previously diagnosed full tube and cap. Upon arrival installed needed parts. Ran ice maker and valve testes and found not leaks from valve, dispenser, or ice maker, or wall connections. Unit now functioning as designed. Call complete"

Arrived onsite for ice cream overfilling with ice. Upon arrival I checked the function of the unit and found that it was operating properly. I tested din thermistor and found it within range which points to the control not reading the thermistor properly causing the unit it continuously make ice.. I am ordering 1x W11034363. ; ordrng 1 W11034363 (Control)

"Arrived on site for no ice. Ran diagnostics weak water flow to reservoir,unit passed all other diagnostic test. Customer will need to replace external water filter

"Arrived on site for a washing machine receiving a low flow error. Upon arrival the customer stated that they would still have soapy clothes at the end of the cycle. I put the unit into diagnostics mode and found stored error codes F8E1 for valve failure. I individually activated each component and found the cold water trickling out. Due to this I gained access to the water at the wall and found the cold water trickling out at the wall. This indicates a plumbing issue, and not a unit issue. I found the unit itself running as designed. I informed the maintenance team of my findings. Call complete."

Arrived onsite to replace previously diagnosed part. Replaced control board and tested. Unit is now functioning properly.

Arrived on site to replace heating element. Replaced element test unit and unit test good job complete.