We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Round Rock, TX 78681
Lou
Job Details: 11/10/2023
"Arrived on site to inspect dishwasher not heating. Upon further inspection, I found the heating element had shorted and broken on the left side. I placed the unit in diagnostics showing error code F7E1 and cleared the code and tested. I found the element is the only component not operating properly. I removed and replaced the element and retested and the unit is operating as designed. I made recommendations for use and care, as well as, detergent use. No water leaks observed during service, job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near Andice, TX 78628
Miguel
Job Details: 11/10/2023
"Arrived on site for refrigerator loosing cooling. Not making ice. Unit cooling properly at this time. 0f and 36f are the temps. Went into test mode. All fans working. Icemaker has e0. Cycled but was loud. Not getting water from valve. Recommend new icemaker and valve. Found door gasket was broken. Customer says when it thaws the lights turn off and he must reset power for it to come back on. says when it goes out the icemaker leaked onto control. Will need display, deli control and harness. Also recommend main control, led board, and power supply board, and both evap motors. Suspect internal wire issue with moisture that cannot be repaired be can only confirm by replacing all other necessary parts. Will submit for authorization. ; ordrng 1 W10846057 (Gasket) and 1 W11658802 (Icemaker) and 1 W11482383 (Valve) and 1 Authorization (Authorization) and 1 Extratime (Extra time)"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Killeen, TX 76542
Tyler
Job Details: 11/10/2023
"Arrived on site for dishwasher not cleaning dishes. Upon arrival confirmed failure and found f7e1 in diagnostics. Found wash motor failed. Replaced sump asm and tested unit, found no leaks and dishwasher working as designed. Call complete"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS20
Near Hutto, TX 78634
Blake
Job Details: 11/10/2023
Arrived on site to install previously diagnosed and ordered parts. I removed and replaced the UI and tested. The unit now operates as designed.
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Austin, TX 78725
Matthew
Job Details: 11/10/2023
"Arrived onsite for unit have same issues. Customer replaced latch again. Inspected unit and found discrepancies between Factory part and ordered part. Wrong latch may have been sent. Unit will fill and agitate but will not proceed to spin cycle, just blinks. Latch is still giving issue and unit seems to have secondary issues considering actuator and possible control board. Customer will contact manufacturer as unit is about a yr and a half old and having multiple issues. Customer will notify us with next steps depending on outcome. Job complete"
We serviced a
WHIRLPOOL WASHER
Model MVWC200XW2
Near Killeen, TX 76549
Tyler
Job Details: 11/10/2023
"Arrived on site for washer making a loud noise when used. Upon arrival confirmed failure. Found suspension rods no longer had any tension and tub bounced sporadically. Also found gearcase leaking some oil and belt and cam needing to be replaced. Found unit will need W10780048 suspension, WP21366 spanner, W11454741 gearcase, Wpw10006384 belt, W10721967 cam. Office to reschedule with tenant due to fluctuating availability. 818-814-3385; ordrng 1 WP21366 (Spanner) and 1 W10780048 (Suspension)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near Hutto, TX 78634
Blake
Job Details: 11/10/2023
Arrived on site to install previously diagnosed and ordered parts. I removed and replaced the toe kick and the cabinet seal. I tested and found the unit working. After further testing the door was not shutting fully once again. I removed and replaced the latch and strike and tested. The unit now operates as designed. No leaks observed during service.
We serviced a
WHIRLPOOL RANGE
Model WOS51EC0HS20
Near Kempner, TX 76539
Tyler
Job Details: 11/10/2023
Arrived on site for wall oven needing previously diagnosed ui. Upon arrival confirmed failure and installed ui. Was able to connect unit to WiFi and insured it was updated. Unit works as designed call complete
We serviced a
MAYTAG WASHER
Model MVWP575GW1
Near Lockhart, TX 78644
Andrey
Job Details: 11/10/2023
"Arrived on site to test unit for not spinning, tested unit found belt has slipped off, installed belt and tested unit is now running as designed. No leaks detected job complete"
We serviced a
WHIRLPOOL WASHER
Model Mvw7230hw1
Near New Braunfels, TX 78132
Andrey
Job Details: 11/10/2023
"Arrived on site to test unit for not operating properly, tested unit found latch locked and tub is full of water, leaned washer back and drain pump activated, drain all water out, replaced harness and latch and advised customer to monitor at this time unit is running as designed, no leaks detected job completed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Austin, TX 78749
Luis
Job Details: 11/10/2023
"Arrived on site for loud noise while making ice. Diagnosed a defective water valve replaced valve,spigot and tube,ran icemaker fill test passed noise no longer present"
We serviced a
KITCHENAID COOKTOP
Model KCGS550ESS05
Near Hutto, TX 78634
Blake
Job Details: 11/10/2023
Arrived on site to inspect gas cooktop middle burner not igniting. I found no spark from the ignitor. The rest of the cooktop ignites properly. I disassembled the unit and removed and replaced the middle ignitor and spark module. I tested and found no change. I adjusted the switch harness and still found no spark. I am ordering the switch harness to resolve. No gas leaks detected during service. Office to order parts and schedule service. ; ordrng 1 W11561446 (Switch harness) and 1 W10837359 (Burner head kit)
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS20
Near Hutto, TX 78634
Blake
Job Details: 11/10/2023
Arrived on site to install previously diagnosed and ordered parts. I removed and replaced the UI and tested. The unit now operates as designed.
We serviced a
WHIRLPOOL MICROWAVE
Model KMBT5511KSS01
Near Austin, TX 78732
Paul
Job Details: 11/10/2023
Arrived onsite for a microwave to replace the previous diagnosed parts. I replaced the main control and tested the microwave. All is working as designed. Call complete. Use Authorization # K194120APL1.
We serviced a
MAYTAG MICROWAVE
Model MMMF6030PZ00
Near Hutto, TX 78634
Sterling
Job Details: 11/10/2023
On arrival verified complaint of broken plastic. The plastic panel above the keypad is broken. Will need to be replaced as it protects customer from the electrical components. Ordering W11593035 panel cover. Office to reschedule due to part availability. ; ordrng 1 W11593035 (Panel)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Manor, TX 78653
Wesley
Job Details: 11/10/2023
Arrived onsite for vegetation freezing. and provided an instruct on design and settings and use and care including loading. Adjusted fridge setting the warmest setting to minimize cold blast exposure. Large volume of fresh vegetation in diet requiring consideration loading and temp setting.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS07
Near Austin, TX 78751
Luis
Job Details: 11/10/2023
"Arrived on site. Replaced compressor assembly,vacuumed system down unit kept vacuum recharged system to manufacture spec checked low side pressure good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ16
Near Jarrell, TX 76537
David Z
Job Details: 11/10/2023
"Arrived on site to diagnose refrigerator that had some icing in the freezer compartment. Customer showed me that the left side around the door / center of gasket had buildup on it almost immediately after installing, but hasn't gotten worse. I removed the ice build up and advised this was due to gasket likely expanding ane had not formed a good seal yet. At the time of service I verified gasket had a perfect seal with no air infiltration. Unit working as designed. Repair completed."
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Austin, TX 78754
Wesley
Job Details: 11/10/2023
Arrived onsite and found unit vibrating and walking. Determined cause to be spin basket perforation failure. Ordering basket to repair. All checks good. ; ordrng 1 W11172199 (Spin basket)
We serviced a
WHIRLPOOL MICROWAVE
Model KMHS120ESS0
Near Austin, TX 78749
Leonardo
Job Details: 11/10/2023
Arrived on site to test unit for no power. Found open fuse replaced fuse and no display test board and found and board. Will order new board office to reschedule ; ordrng 1 W10678766 (Control board)
We serviced a
KITCHENAID ICE MACHINE
Model KUID308HPS00
Near Austin, TX 78735
Luis
Job Details: 11/10/2023
Arrived on site for too much ice. Replaced defective ice bin thermistor
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Leander, TX 78641
Miguel
Job Details: 11/10/2023
"Arrived on site with new parts, cabinet delivered to customer. Removed old cabinet. Found new part was damaged. Pics taken. Replaced back panel and suspension. Also found a leveling leg was broken and needs to be replaced. Cabinet does not fit in van. Advised office will call to schedule. ; ordrng 1 W10596395 (Cabinet) and 1 W11213957 (Legs)"
We serviced a
WHIRLPOOL OVEN
Model WOD93EC0AS05
Near Round Rock, TX 78681
Lou
Job Details: 11/10/2023
"Arrived on site to inspect oven not reaching temp. Upon further inspection, using my multimeter and thermal couple, I placed the thermal couple in the middle of the center rack and tested temps on Bake at 350 degrees. Using my 2nd multimeter, I tested the lower oven the same way. Before I started testing, I found the customer had a cover over the bottom panel in both ovens and the bottom panel was warped. I advised the customer that the bottom panel cannot be covered as it restricts the heat rising and temps will be off. I continued with testing and for the top oven, my preheat temps was e80 degrees. My next five readings were 389, 312, 391, 321, 383 for an average temp of 359.2 degrees. For the lower oven, my preheat temp was 379. Next five readings were 383, 309, 387, 317, 388 for an average temp of 356.8 degrees. I advised the customer of my findings and made recommendations for use and care. No repairs needed at this time. Job completed."
We serviced a
AMANA REFRIGERATOR
Model ABB2224DEQ
Near Lockhart, TX 78644
Andrey
Job Details: 11/10/2023
"Arrived on site to test unit for rattling noise, tested unit found ground wire loose and hitting the condenser fan blade, zip tied all loose wires, the noise is now gone, job completed"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHB0
Near Temple, TX 76502
Jonathan M
Job Details: 11/10/2023
"Arrived on site for dishwasher. That is still leaking. Inspected unit and work area. The customer showed me a video of the unit. Leaking from both sides. Inspected the door gasket and found the door gasket was warped causing the leak. I did advise the customer that they would need to replace the door gasket, but did tell him that it is possible that the lower spray arm may be causing their failure as well. When I had him just replace the door gasket for now, but advise the customer that if they call back, we would order the lower spray arm. Call complete."
We serviced a
JENN-AIR REFRIGERATOR
Model JF36NXFXDE01
Near Austin, TX 78702
Luis
Job Details: 11/10/2023
Arrived on site for leveling concerns. Adjusted front bottom legs stands tested door operation good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM01
Near Manor, TX 78653
Wesley
Job Details: 11/10/2023
Arrived onsite and found icemaker leaking. Replaced icemaker with cracked mold. Unit is now operating as designed. All checks good.
We serviced a
KITCHENAID OVEN
Model KOCE507ESS22
Near Round Rock, TX 78664
Gerald
Job Details: 11/10/2023
"KOCE507ESS22 carrived on site to inspect a broken support in a microwave. Inspected and verified customer concerns. Removed power from the unit. Removed the wall oven/microwave combo from the cabinet. Disassembled the unit and installed the new support. Reassembled, reinstalled and returned power to the unit."
We serviced a
WHIRLPOOL OVEN
Model koce500ess20
Near Austin, TX 78759
Kimo
Job Details: 11/10/2023
"Arrived onsite for a MW oven combo that is not baking evenly. Upon arrival I performed and temp test as I was doing so the customer advised me that the items at the back of the oven will bake faster the the ones at the frost, I connected the techline and spoke to Derick about the oven and the issue it is having and was advised to advise the customer to turning the food that they are back half way though and use lighter/thinner baking dishes/pans. This should yield better baking results. sr#7737767633."
We serviced a
WHIRLPOOL DRYER
Model WGD5620HW3
Near Austin, TX 78759
Kimo
Job Details: 11/10/2023
Arrived onsite to install previously ordered parts. Upon arrival I installed the new burner coils and tested and found change I replaced the igniter and tested and found that the unit is now operating as designed good airflow as well I connected tech line and got this document with Austin Sr#7737766972.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near San Marcos, TX 78666
Andrey
Job Details: 11/10/2023
"Arrived on site to test unit for long cook time, tested unit found oven sensor is good, set unit to 400 and it preheated within 10 minutes to 430 degrees and recovered to 400, monitored for 10 minutes unit is keeping proper temp and cycling as designed, stated to customer that if unit is ran for a long periods of time, it does get hot and it is within whirlpool specifications, unit is running as designed, no leaks detected job complete"
We serviced a
KITCHENAID ICE MACHINE
Model KUIX535HPS00
Near Horseshoe Bay, TX 78657
Maurice R
Job Details: 11/10/2023
Arrived onsite for ice machine not producing ice. On inspection found the recirculating pump was chattering w hen it tried to pump water across the ice plate. Pulled the old one and in the new pump. Tested unit and the water is now being pumped across the ice plate. The unit is operating as designed and no water leaks detected during service.
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Marble Falls, TX 78654
Maurice R
Job Details: 11/10/2023
Arrived onsite for oven not heating. On inspection found the ignitor burned out. Replaced the ignitor and tested the oven. The oven is operating as designed and no gas leaks due during service. Customer CC on file was charged.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Dripping Springs, TX 78620
Joe Z
Job Details: 11/10/2023
Arrived on site for leaking upon arrival found evidence of water leaking onto floor. Raised unit to inspect lower components. Hoses and pump are good. And there are no signs of cracked tub. Test unit and found water leaking from drawer assembly. Lift top of unit and confirmed. Uploaded picture to add. During disassembly found part sent is incorrect. Found Last digit on model was a 1 and should be a 0. Changed model number on service call. Ordering correct drawer assembly . Office to reschedule ; ordrng 1 W11400157 (Valve drawer assembly)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near Round Rock, TX 78681
Lou
Job Details: 11/10/2023
"Arrived on site to inspect dishwasher with no power. Upon further inspection, I found the unit non-responsive and was plugged in and the breaker turned on. I tested the outlet and it was good.I inspected the junction box and found the harness not wired properly. I removed the outer door panel and found the control with 120V. I found the control panel fascia beginning to bubble up around the selections/start keys. I removed and replaced the control panel and tested and found the unit responding. I placed it in diagnostics showing no error codes and tested. Unit is operating as designed. I re-wired the junction box harness. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Leander, TX 78641
Miguel
Job Details: 11/10/2023
"Arrived on site for dishwasher damaged. Found front right side scratch along the front., replaced door panel. Verified operation. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Kyle, TX 78640
Joe Z
Job Details: 11/10/2023
"Arrived on site for not cooling correctly, upon arrival inspected unit. Freezer items are frozen except ice cream, rc section is warm. Found unit is operating, but evaporator fan is not. Went to diagnostics to force fan and will not operate. Need to replace evaporator fan. Replaced fan and test unit. Evaporator fan is now operating. Unit is operas designed. Job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Austin, TX 78738
Scott
Job Details: 11/10/2023
Arrived on site replaced lower harness and control. Ran calibration and test wash . All checked normal. No water leaks detected at this time. Job complete
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Mustang Ridge, TX 78610
Leonardo
Job Details: 11/10/2023
Arrived on site to replace control board. Replaced board test unit and unit test good job complete.
We serviced a
MAYTAG WASHER
Model MVW6500MBK0
Near Austin, TX 78741
Matthew
Job Details: 11/10/2023
Arrived onsite to replace faulty parts. Replaced wire harness and control. Tested and unit is now functioning properly. Job complete
We serviced a
KITCHENAID ICE MACHINE
Model KUID508HPS01
Near Horseshoe Bay, TX 78657
Maurice R
Job Details: 11/10/2023
Arrived onsite for ice machine drain hose leaking. On inspection the drain hose had a leak by the pump. Replaced the hose and tested unit. No more water leaks detected during service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Austin, TX 78748
Scott
Job Details: 11/10/2023
Arrived on site for fridge not making ice . Ran diagnostics and bail arm would only come down about half inch .icemaker telling control bin is full when its not . Replaced ice maker . Arm is fully extending . Valve is working properly . No water leaks detected at this time. Job complete
We serviced a
AMANA DRYER
Model NED4655EW1
Near Killeen, TX 76542
Tyler
Job Details: 11/10/2023
Arrived on site for dryer not rotating when turned on. Upon arrival confirmed failure. Found belt broken but motor still intact. Replaced belt and found dryer working as designed. Call complete ; ordrng 1 341241 (Belt)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Liberty Hill, TX 78642
Maurice R
Job Details: 11/10/2023
"Arrived onsite for previously diagnosed parts. On inspection the fan was working, I installed the new control board in the unit. Tested the temperature, Rc was 36?& fc 0? . Customer had a digital thermometer taking temperatures. It said the rc was 43? I put the thermometer into the freezer for 25 minutes in it read 22? my meter read 0?. Customer had a mercury thermometer I but it in for 5 minutes and it read 7?. Told the customer if they are using the information of the digital thermometer then they were getting incorrect information. The unit is operating as designed. No water leaks detected during service."
We serviced a
WHIRLPOOL DRYER
Model WGD4850HW2
Near Kyle, TX 78640
Andrey
Job Details: 11/10/2023
"Arrived on site to test unit for long dry times, tested unit found unit is heating, ran vent test and found vent completely restricted and moisture developing inside vent hose, advised customer to get restrictions removed before running unit again job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near New Braunfels, TX 78132
Andrew
Job Details: 11/10/2023
"Arrived on site to inspect unit for making loud grinding jack hammer noise coming from unit, per customer. Upon closer inspection found noise customer was talking about, is the dampener making the noise. The dampener is operating as intended and well within the normal decibel rating. Informed customer the noise is normal for the operation of this style of fridge. Job complete."
We serviced a
KITCHENAID RANGE
Model KSGB900ESS3
Near Lockhart, TX 78644
Andrey
Job Details: 11/10/2023
"Arrived on site to test unit for not going up to temp, tested unit found DSI board 3 burn spots on resistor R1, R2 and R37, called office and tech line for assistance, do to DSI board schematics not available. Tech line could not determine what the issue is, was advised to replace the DSI board again and monitor SR#7737766937, replaced board and tested, igniters are now working properly and unit is heating, if this issue returns customer to call us back, at this time job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT108FFDB03
Near Marble Falls, TX 78654
Maurice R
Job Details: 11/10/2023
"Arrived onsite for lights not working in rc. On inspection found the switch was broken, installed new switch and the lights are back on. No water leaks detected."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near New Braunfels, TX 78130
Andrew
Job Details: 11/10/2023
"Arrived on site to inspect unit for broken spray arm. Upon closer inspection found upper spray arms locking mechanism had warped and become damaged. Not allowing the spray arm to lock in the upright position. No error codes present during diagnostics. Replaced bad spray arm, tested unit, unit is running as intended. Job complete."
We serviced a
WHIRLPOOL WASHER
Model Mvw6230hw2
Near Austin, TX 78748
Scott
Job Details: 11/10/2023
Arrived on site for washer not going into wash cycle and going to complete . Ran diagnostics got 7-1 error . Ran test wash and motor would just hum. Replaced capacitor. Unit passed wash test . Job complete no water leaks detected at this time .
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near Manor, TX 78653
Wesley
Job Details: 11/10/2023
Arrived onsite for repeat failure to spin out clothes at end of cycle. The vast majority of cycles will be bedding. Being used in a commercial application assisted living. Called and reported findings to Joe with techline. Unit is currently operating without error codes and passing service cycle and base function testing. Unit will be experiencing accelerated ware due to needs of household. Sr#7737074397 no repair recommendations at this time.
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIX535HPS01
Near Leander, TX 78641
Miguel
Job Details: 11/10/2023
Arrived on site for icemachine turning off. On arrival unit was on and working but out of cabinet. Found unit working as designed. Removed external fan mounted on back. Confirmed all components working. Pushed back into place and after 15 min it was still working. Unable to verify call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHT01
Near Georgetown, TX 78633
Gerry C
Job Details: 11/10/2023
"WRS315SDHT01 Arrived to install previously diagnosed and ordered parts. I recovered the refrigerant and then replaced the compressor, pre-cooler, service port and dye drier. I charged with the MFG prescribed refrigerant charge and tested. The unit resumed normal operations. No leaks observed during service."
We serviced a
WHIRLPOOL FREEZER
Model WRT112CZJZ01
Near Leander, TX 78641
Miguel
Job Details: 11/10/2023
"Arrived on site for damper knob fallen, removed and replaced damper. Found door gasket fridge was not sealing l used heat gun to form gaskets into place. Call complete. ."
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US6HS00
Near Pflugerville, TX 78660
Gerald
Job Details: 11/10/2023
WCG97US6HS00 arrived on site to inspect a cooktop with abnormal flame color. Upon arrival I tested the unit but was unable to recreate the issue. Inspected all burners and found them clean and in good condition. Informed the customer of my findings and advised on use and care. No gas leaks detected during service.
We serviced a
WHIRLPOOL WASHER
Model WFW8620HC4
Near Round Rock, TX 78681
Lou
Job Details: 11/10/2023
"Arrived on site to install previously diagnosed and ordered parts. Due to the valve and dispenser failures, I removed and replaced the dispenser and both valves and tested. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL OVEN
Model WFE505W0JS3
Near Jarrell, TX 76537
David Z
Job Details: 11/10/2023
"Arrived on site to diagnose range that popped breaker several times when using the oven. Tested unit and measured Amp draw. Didn't see draw exceed 14.8 amps on L1 or L2. Unit preheated to 500 for a broil with no issues. Elements were already replaced prior. Advised that this is likely due to a failing GFCI breaker, since unit is not grounding and not pulling excessive amperage. Unit working as designed."
We serviced a
WHIRLPOOL WASHER
Model MVWB865GC0
Near Austin, TX 78748
Scott
Job Details: 11/10/2023
Arrived on site for washer making a lot of noise in agitating mode . Found slider collar had shifted out of position causing slipping . Replaced slider . Test unit and all checked normal. No water leaks detected at this time. Job complete
We serviced a
KITCHENAID ICE MACHINE
Model KUIX505ESS2
Near Austin, TX 78746
Luis
Job Details: 11/10/2023
"Arrived on site for no ice. Ran diagnostics compressor powered on,frost forming only on tubing,when entering evaporator plate frost stops and is cool,diagnosed a possible restriction on evaporator plate unit will need a new evaporator plate. ; ordrng 1 WPW10218037 (Evaporator) and 1 WPW10605286 (Compressor) and 1 WP2313624 (Condenser) and 1 W11506635 (Access valve)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS1
Near West Lake Hills, TX 78746
Leonardo
Job Details: 11/10/2023
"Arrived on site to test unit for unit not washing correctly. Test unit and found no error codes, turned unit on to normal cycle and unit filling with correct water level and motor working. Both spray arms are rotating water was bellow 100?. Advised customer to run water at the sink to get it hot. That the unit needs 120?-140? water to work correctly."
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near Austin, TX 78725
Matthew
Job Details: 11/10/2023
Arrived onsite for unit not running a cycle. Upon arrival inspected unit. Customer stated on multiple occasions unit will not run back to back cycles. In one instance the unit cut off mid cycle. Ran unit and could not duplicate the issue. Customer stated he tried pressing start but unit would only click. All components are currently functioning properly. Customer will monitor. Depending on feedback if symptoms persist at minimum have motor and door switch on hand. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Pflugerville, TX 78660
Gerald
Job Details: 11/10/2023
WTW4816FW3 arrived on site to inspect a washing machine not working properly. Upon arrival I noticed the drain tube was run from the bottom of the unit to the baseboard adjacent to the unit. The customer stated that they have not been able to use the machine since installation. Checked for error codes and found a F8E1 (long fill) code. Rand manual test and automatic test cycles and found that all components are operating as designed. Ordering a new drain tube for R/S. No water leaks observed during service.; ordrng 1 W11244231 (Drain hose)
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US0HS00
Near Hutto, TX 78634
Blake
Job Details: 11/10/2023
Arrived on site to install previously diagnosed and ordered parts. I removed and replaced the cooktop and installed new grate holders. I reassembled the unit and tested. The unit now operates as designed. No gas leaks detected drying service.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS04
Near Austin, TX 78732
Paul
Job Details: 11/10/2023
Arrived onsite for a refrigerator freezing items in the RC. I found the control not adjusting correctly. I replaced the control and set it up. The refrigerator is working as designed. Call complete.
We serviced a
WHIRLPOOL OVEN
Model WOS31ES0JS20
Near Leander, TX 78641
Lou
Job Details: 11/10/2023
"Arrived on site to inspect wall oven error codes. Upon further inspection, I found the display showing error codes F6E1 and F3E0 all relating to the sensor. I pulled the unit out and tested the sensor from the control and got an open reading. I tested the sensor at the sensor connector and found it within range. I inspected the sensor harness to the control and found the left side terminal damaged. I removed and replaced the main harness and sensor and tested the unit and it is operating as designed. Job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near Copperas Cove, TX 76522
Tyler
Job Details: 11/10/2023
"Arrived on site for refrigerator not cooling. Upon arrival confirmed failure and found static psi at 25(h/L). Recovered refrigerant and pulled vac. Checked for uv dye but found none around evap coil, compressor or dryer. Recharged system with 5.3oz of r134a. Found static pressure at 50 and run time pressures after 15 minutes at 2/145(low/high). Informed customer to give 7nit 24 hrs to stabilize temps. Call complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Mustang Ridge, TX 78610
Leonardo
Job Details: 11/10/2023
Arrived on site to test unit for display turning on and off. Test unit and found and board. Replaced board test unit and unit test good job complete.
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ4
Near Mustang Ridge, TX 78610
Leonardo
Job Details: 11/10/2023
Arrived on site to replace board. Replaced board test unit and unit pre heated to 350 job complete.
We serviced a
WHIRLPOOL RANGE
Model RBS305PDS1
Near Austin, TX 78749
Leonardo
Job Details: 11/10/2023
Arrived on site to test oven for no power. Test unit and found no voltage. Checked breaker box and found breaker was off. Tiebreaker on and pre heated unit to 350? job complete
We serviced a
KITCHENAID MICROWAVE
Model KMHS120ESS11
Near Austin, TX 78757
Kimo
Job Details: 11/10/2023
Arrived onsite for a MW with no power. Upon arrival I found that the unit had no power. I checked power at the outlet and found that the outlet had no power I checked the breaker and found that it had tripped. I reset the breaker and used my outlet tester to che polarity and found that it was good the I checked voltage and found it good too. I check the power cord and found that the neutral and ground were shorted to one another. I gained access to the inside of the unit and found that the ground and neutral at the filter board where touching I corrected this and reinstalled the unit and tested it and found The unit operating as designed.
We serviced a
MAYTAG WASHER
Model MVW7232HC1
Near Round Rock, TX 78681
Blake
Job Details: 11/10/2023
Arrived on site to inspect top load washer running unbalanced. I found the unit not leveled properly causing the basket to be almost touching the front of the cabinet. I raised the front feet and centered the basket within the cabinet. I then ran a high spin test and found the unit running smoothly with no shaking. I also found error code F0E7. I walked the customer through connecting to WiFi and updating the software. The unit now operates as designed. No leaks observed during service.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ1
Near Leander, TX 78641
Miguel
Job Details: 11/10/2023
"Arrived on site for door not closing. Found door hinge was broken, removed and replaced both hinges. Verified operation. Call complete."
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Nolanville, TX 76559
Jonathan M
Job Details: 11/10/2023
Arrived on site for a washing machine that intermittently has grinding noises during operation. Inspected unit and work area. The customer showed me a video and advised that the unit tends to do it more often on heavy duty loads but that they have other loads thatll run just fine. Ran the unit through it a speed spin and found what sounded like something wobbling underneath. Gained access underneath and found the rotor bolt missing. Check the slider and from the slider had also been worn. Replace the slider and added the new rotor bolt on. Tested the unit and the unit began to work and operate as designed. Call complete.
We serviced a
LG WASHER
Model WT7300CW/01
Near Georgetown, TX 78633
Gerry C
Job Details: 11/10/2023
"WT7300CW Arrived to inspect debris within basket area. I found and verified particles of debris from the basket area and the customer had examples on a paper towel. Inspection of the tub area from below the unit showed that most of the tub was clear and there was only an isolated area that showed debris still within it, likely to rinse away in the next several washes. I removed the wash plate cap and found a removed considerable deposits. The wash plate was seized onto the driveshaft and could not be removed without having to destroy it and replace, so a simple inspection of the tub assembly could not be performed. I tested within service mode and during the high speed spin portion of the test, the bearings could be heard making excessive noise. I advised the customer of my findings and they will monitor performance of the unit and replace it when failure occurs. No leaks observed during service. Warranty applied to service."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT540HAMZ4
Near Cedar Park, TX 78613
Paul
Job Details: 11/10/2023
Arrived onsite for a dishwasher not draining. I found the plug not knocked out of the new disposal. I removed the plug at the drain port of the disposal and tested the dishwasher. All is working as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHW01
Near Belton, TX 76513
Jonathan M
Job Details: 11/10/2023
"Arrived on site for a refrigerator that is fluctuating in temperature. Inspected unit and work area. The customer showed me a temperature reading device. He has in his refrigerator and showed that the temperatures were fluctuating between 34?F and 44?F. Advised that he was concerned with the unit because of the fluctuations in temperature. Ran through diagnostics and found all parts of machine operating and working as designed. I did advise the customer that his machine is measuring air temperature and not product temperature. I explained that even though the air temperature will fluctuate above and below their set temperature, the product temperature will not have as wide of a swing. I asked the customer if hes had any issues with food spoiling and he advised that they have not but he just was concerned due to an issue where some of their food seemed a little warm over a week ago. Did advise him that everything appeared to be working and operating as designed. The customer also advised that his door mullion was having a hard time engaging in the slot at the top of his refrigerator and was causing issues with the door closing properly. Adjusted the door mullion up on his door to engage on the mullion assist. The unit is now working an operating as designed. Call complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Hutto, TX 78634
Blake
Job Details: 11/10/2023
Arrived on site to inspect dishwasher. The customer showed me a picture of the error code F6E1. I found the top plastic of the console peeling up. I tried to get into diagnostics but was unable. Also the UI display is missing digits. I am ordering the UI control. Also the console is needed to resolve. No leaks observed during service. ; ordrng 1 W11460962 (UI)
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS20
Near New Braunfels, TX 78132
Leonardo
Job Details: 11/09/2023
Arrived on site to test replace control board and blower. Replaced both parts test unit and unit test good job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW4655JW2
Near New Braunfels, TX 78130
Andrey
Job Details: 11/09/2023
"Arrived on site to replace previously diagnosed tub ring, inspected basket and found holes are not punched through, replaced basket and tub ring and tested, unit is now running as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Georgetown, TX 78628
Sterling
Job Details: 11/09/2023
On arrival verified complaint of no ice. Checked temps of ice maker and was at -2F Visual check of ice maker showed fill tube frozen solid. Cleared 1 of ice out of tube rest was clear. Ran diag check and found icemaker functions and fill valve functions. Replaced water valve for disp and ice maker for leaking valve into tube. No water leaks detected during service. Verified function of new valve. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS01
Near Austin, TX 78759
Kimo
Job Details: 11/09/2023
Arrived onsite to install previously ordered part. Upon arrival I installed the new jumper harness and found that the fan began running normally. Upon further inspection of the unit I found that the was som condensation in the RC further inspection revealed that the right door gasket was torn badly allowing warm air into the RC causing the condensation. I am ordering the gasket and returning 11/21/23; ordrng 1 W10917313 (GASKET-DOR)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDM01
Near Manor, TX 78724
Luis
Job Details: 11/09/2023
Unit is in the shop powered unit on compressor powered on no frost forming on evaporator ordering a new compressor and evaporator job will need 2 hrs; ordrng 1 W11578004 (Evaporator) and 1 W11635510 (Compressor) and 1 Wpw10143759 (Drier) and 1 W11506635 (Access valve) and 1 R600 (R600) and 1 Nitrogen (Nitrogen)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDM01
Near Manor, TX 78724
Luis
Job Details: 11/09/2023
Unit 6102 Arrived on site for no cool. Powered unit on removed evaporator cover frost only forming on inlet bend diagnosed a sealed system issue ordering a new compressor and evaporator. Job will need 2 hrs; ordrng 1 W11578004 (Evaporator) and 1 W11635510 (Compressor) and 1 Wpw10143759 (Drier) and 1 W11506635 (Access valve) and 1 Nitrogen (Nitrogen) and 1 R600 (R600)
We serviced a
MAYTAG WASHER
Model MVW6500MBK0
Near Burnet, TX 78611
Miguel
Job Details: 11/09/2023
"Arrived on site for washer not finishing cycles. Found code f8e1. All other components pass test, not filling with cold water. Replaced water valve. Verified operation. Call complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHV08
Near Austin, TX 78723
Luis
Job Details: 11/09/2023
"Arrived on site. Customer defrosted unit,replaced the heater,thermistor,main control and ui,powered unit on ran diagnostics all test passed, autho W1993U0APL1"
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Pflugerville, TX 78660
Gerald
Job Details: 11/09/2023
WTW4855HW3 arrived on site to inspect a washing machine. Placed the unit in service mode and received no error codes. Entered manual test mode and tested all components and they all operated as designed. Ran a consumer cycle and the unit operated as designed. Inspected underneath the unit for oil and damages and found none. Tested the suspension and the suspension rods are in good condition. Unit is leveled. No water leaks observed during service.
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Copperas Cove, TX 76522
Tyler
Job Details: 11/09/2023
"Arrived on site for dryer making a knocking sound when tumbling. Upon arrival confirmed failure. Found belt splitting and hitting against side wall. Used repair kit and replaced pully, belt, and rollers. Found noise no longer presen. Call complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KBSN708MPS00
Near Austin, TX 78730
Paul
Job Details: 11/09/2023
Arrived onsite for a refrigerator not cooling properly in either compartment. I found the coil completely frosted over not allowing any air flow. I found the defrost heater open. I defrosted the oil so the customer could use it. Ordering W11626107 heater. RS for Tue 11/21.; ordrng 1 W11626107 (Heater)
We serviced a
MAYTAG REFRIGERATOR
Model MSS25C4MGZ06
Near Martindale, TX 78655
Andrey
Job Details: 11/09/2023
"Arrived on site to preform previously diagnosed SS, replaced compressor and LOK ring fittings, vacuumed system down for 25 minutes and system held good vacuum for 10 minutes, charged system with 68g of R600 but relay on control is short cycling got authorization to replace control, replaced and tested, unit developed a good frost pattern advised customer to monitor for next 24 hours before loading, at this time unit is running as designed, job completed"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near New Braunfels, TX 78130
Leonardo
Job Details: 11/09/2023
Arrived on site to respect control board. Replaced board test unit and unit test good job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Leander, TX 78641
Miguel
Job Details: 11/09/2023
"Arrived on site for freezer door not closing. Found door was off. Put unit back on rails properly Left side will,not close unless slammed. Recommend new rails. Unit not making ice. Ordering Icemaker and valve as well. Reset for Thursday. ; ordrng 1 W11578780 (Icemaker) and 1 W11668671 (Brackets)"
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near New Braunfels, TX 78132
Andrew
Job Details: 11/09/2023
"Arrived on site to inspect unit for lid being locked and water not draining. Upon closer inspection found broken harness to drain. Replaced harness, tested unit, unit drained water, and Is running as intended. Job complete."
We serviced a
WHIRLPOOL OVEN
Model WOES5030LZ00
Near Pflugerville, TX 78660
Gerald
Job Details: 11/09/2023
WOES5030LZ00 arrived on site to inspect a wall oven with no power to the ui. Checked to make sure all connections are free of damage and secure. Tested the voltage to the control board and found good voltage. Tested voltage to the ui and found 14VDC. Checked for continuity throughout the harness and found it good. Ordering UI panel for R/S; ordrng 1 W11659261 (UI panel)
We serviced a
WHIRLPOOL OVEN
Model WFE320M0JS0
Near Elgin, TX 78621
Wesley
Job Details: 11/09/2023
Arrived onsite and found unit would tick and pop some during preheat. Advised customer on normal cabinet response to preheat of shifting of element and popping of cabinet liner during heating and cooling of a bake cycle. Advised customer to call whirlpool customer care with follow up concerns. Called techline to document customer concerns. Spoke with Derek sr#7737761192
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Austin, TX 78730
Paul
Job Details: 11/09/2023
Arrived onsite for a refrigerator to replace the previous diagnosed parts. I replaced the compressor and dryer. I added an access valve to the process stub on the compressor. I vacuumed the system and charged it with 43 grams of R600A refrigerant. I tested the unit and had good pressures and good refrigerant flow. All is working as designed. Call complete.
We serviced a
AMANA WASHER
Model NTW4519JW2
Near New Braunfels, TX 78130
Andrey
Job Details: 11/09/2023
"Arrived on to test unit for excessive shaking, tested unit found broken suspension, inspected basket and found holes are not punched through, will need to replace suspension and basket, ordering parts office to reschedule ; ordrng 1 W11172199 (Basket)"
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS3
Near Austin, TX 78752
Kimo
Job Details: 11/09/2023
Arrived onsite for a range with a damaged door. Upon arrival the maintenance manager informed me that well have to reschedule because the customer has an aggressive dog in the apt. I advised the manager to coordinate a time With the customer that they can be home and then contact us to schedule return ; O-emld tckt
We serviced a
WHIRLPOOL RANGE
Model WFG505M0MS0
Near Austin, TX 78748
Scott
Job Details: 11/09/2023
Arrived on site for left rear burner not igniting . Found orifice holder not completely screwed in to base . Causing holder to be too low and screws are raising burner head up . Tightened screws down and burner is igniting properly . No gas leaks detected at this time. Job complete
We serviced a
KITCHENAID RANGE
Model KSGG700ESS3
Near Georgetown, TX 78626
Sterling
Job Details: 11/09/2023
On arrival verified complaint of incorrect heat. Ran bake at 350 cycle found temps 340 375 340 380. Equals 360 recalibrated unit job complete. No gas leaks detected during service. Operational test is good.
We serviced a
KITCHENAID OVEN
Model KOCE507ESS22
Near Austin, TX 78731
Kimo
Job Details: 11/09/2023
Arrived onsite for a MW oven combo that will shut off and go to the regulator clock screen when attempting to use the easy conversation mode(preheat). Upon arrival I ran the unit and found that the unit is operating as designed I contacted Brandonat tech line and advised him of my finding and he had me run the unit again at 425 and we found that the unit ran with no issues the we checked for codes and found none it was at this point we decided that the unit is operating as designed and I got sr#7737757274. I advised the customer of this. ; ordrng 1 W11325786 (MW control)