Service History 99

We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Meadowlakes, TX 78654
Lou
Job Details: 06/14/2021
"Arrived on site to inspect dishwasher not cleaning and lower spray arm not moving. Upon further inspection, I placed the unit in diagnostics showing error code F4E3. Cleared the code and continued with testing. Unit dispensed water into the tub and the motor failed to come on. I advanced through testing and the dispenser, drain pump, and element all operated as designed. I removed and replaced the sump/motor assembly and retested and unit is operating as designed. During testing, I tested amp draw to the element and it is showing 7-9amps as designed. No,water leaks observed during service, job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Austin, TX 78744
Jacob
Job Details: 06/14/2021
Arrived onsite for unit filling with water when not in use. Customer stated that the unit has not had the issue once they put in the request for issue that the unit has not been filling with water. Looked inside the unit and didn?t see any water standing. Tested unit. Unit tested good. No leaks at this time. Job complete
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0AS04
Near Leander, TX 78641
Justin
Job Details: 06/14/2021
(MM) Arrived on site for wall oven not heating past 255? / showing wrong temp. Upon arrival spoke with customer and they stated they had the issue once and hasnt used oven since. I preheated the unit and observed the unit was in Celsius. Customer was unaware the unit was in Celsius. I then changed the setting for temperature to Fahrenheit. Tested the unit in bake at 350F?. I advised the customer on how to place unit into Fahrenheit if this happens again. Unit is work as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Cedar Park, TX 78613
Justin
Job Details: 06/14/2021
"Arrived on site for a dishwasher not washing. I put the unit into diagnostics mode and found stored error codes F4E3 for wash motor not running and F7E1 for no heat. I then ran a test cycle and found the unit filling, heating, and draining, but not washing. I could not hear the motor hum at all. I found the correct voltage at the wall, junction, and control. When attempting to run the motor it was getting 0V. This indicated a bad control. I replaced the control and tested the unit again. It was still receiving no voltage. I began to pull the unit out to check voltage at the motor, and the unit started running. I found only 70V going to the motor however. I called techline and spoke to Bruce and received SR# 7730987609. Bruce recommended replacing the harness. I am ordering a harness and new control just in case. Office to reschedule. No leak observed at he time of service. ; ordrng 1 W11087226 (Control) and 1 W11242945 (Harness)"
We serviced a
GE WASHER
Model GCWN2800D1WW
Near Manor, TX 78653
Matthew
Job Details: 06/14/2021
"Arrived onsite for washer not spinning clothes out completely and making a grinding sound. Upon inspection found tub off center. Removed front panel for inspection. Found motor bracket had jumped base panel bracket. Potential due to off balance load. In the process the tub ring was damaged. Put unit in position and tested. Did fill, drain, agitate and spin. Recommending replacing suspension and tub ring. Need AUTHO and office to reschedule. ; ordrng 2 WH16X10158 (washer front rod/spr)s and 2 WH16X10159 (washer rear rod/spri)s and 1 WH45X10134 (washing machine tub)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC604FSS02
Near Austin, TX 78722
Jacob
Job Details: 06/14/2021
Arrived onsite to replace part ordered by previous tech. Replaced part. Let customer know to allow the unit 6-8hrs for the temperature to get near optimal temperature. No leaks at this time. Job complete
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US0HS
Near Hutto, TX 78634
Tommy
Job Details: 06/14/2021
Arrived onsite for cooktop not igniting. Upon arrival found unit operating as designed. Spoke with customer on make sure caps were on correctly. Job Completed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Lago Vista, TX 78645
Lou
Job Details: 06/14/2021
"Arrived on site to inspect refrigerator freezer LED module not working. Upon further inspection, I found the module not working and the RC LEDs blinking. I removed and replaced the FC LED module and tested. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL MICROWAVE
Model WML55011HS5
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 06/14/2021
Arrived on site to install previously diagnosed parts. Removed control and panel. Installed new control and panel. Tested microwave for 1:30 and heating as designed. Both sides of the control buttons are recognized when pressed. Had customer test microwave to ensure it wasnt doing the same thing. Customer stated it was working as it should. Job completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF954CIHZ00
Near Austin, TX 78717
David S
Job Details: 06/14/2021
"Onsite to install previously diagnosed parts. Replaced mullion. Reassembled, ran test 63 (mullion heater), mullion heater turns on. Unit functioning as designed. Call complete"
We serviced a
JENN-AIR COMPACTOR
Model TC707S3
Near Austin, TX 78734
Leonardo
Job Details: 06/14/2021
Arrived on site to replace gear kit. Opened new part and found part broken. Will order new gear kit office to reschedule. ; ordrng 1 882699 (Gear kit)
We serviced a
WHIRLPOOL DRYER
Model NED4655EW1
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 06/14/2021
Arrived on site to diagnose a dryer that is not tumbling. Found motor pulley separated from motor shaft. Replaced motor and all is working properly at this time.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Marble Falls, TX 78654
Cliff
Job Details: 06/14/2021
Full heater and valve need to be replaced as these are the only other components that may be causing the issue. .; ordrng 1 W11087201 (Heater)
We serviced a
KITCHENAID MICROWAVE
Model KHHS179LSS3
Near Spicewood, TX 78669
James
Job Details: 06/14/2021
"Spoke with customer on phone to diganose virtually. customer stated that once the unit is plugged in, it takes 5 minutes or less for the display to beep and start adding number 1's across the screen and flashing call for service. If customer plugs in and immidiatly enters cooktime and start the unit will cook but will beep call for service and the 1's will start going across the screen again. Unit display will cut off and on as it is cooking as well. Unit has a shorted keypad and failed control.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Dripping Springs, TX 78620
Robert
Job Details: 06/14/2021
Arrived on job for complaints of no ice found the funnel block with ice. Removed ice and test.
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIX535HPS00
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 06/14/2021
Arrived on site to diagnose an ice machine that is not producing. Found water line kinked preventing water from entering unit. Repositioned line and all is working properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Cedar Park, TX 78613
David S
Job Details: 06/14/2021
"SR# 7730987185Onsite for dishwasher having intermittent issues turning on and off. Currently residing at this residence is an air bnb customer. Inspected, found unit is powered by switch on wall above countertop of dishwasher. Ran a diagnostics cycle. Unit filled, washed, heated, no functioning issues. Pulled out unit and found unit is powered by plug on wall. Plugged in outlet tester. Found that if you barely wiggle the switch, power is lost at the plug and the outlet tester wouldnt light up. Informed tenant that there is an electrical issue with the switch on the wall and to contact an electrician about the issue. Unit functioning as designed.call complete."
We serviced a
WHIRLPOOL WASHER
Model n/a
Near Leander, TX 78641
Justin
Job Details: 06/14/2021
Arrived on site for a washing machine throwing error codes. I found the sticker with the model and serial number on the unit missing. Therefore I could not pull up the tech sheet to verify error codes. I ran a normal cycle on the unit and found it not filling with hot water. I turned the valve at the wall off and tested the water from the valve into a bucket. The water at the wall had good pressure. This indicates a faulty valve.
We serviced a
GE DISHWASHER
Model GDF510PSD2SS
Near Killeen, TX 76542
Wesley
Job Details: 06/14/2021
Arrived onsite and found line clogged. Repaired by clearing drain. All checks good. Unit is now operating as designed. Advised customer on repair.
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Round Rock, TX 78664
Tommy
Job Details: 06/14/2021
Arrived onsite for dryer with long cycles. Found unit airway not getting air throughout. Recommended ducts to be cleaned. Job Completed
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Georgetown, TX 78633
Lou
Job Details: 06/14/2021
"Arrived on site to install previously diagnosed and ordered part. Due to the FC section frosting up, I removed and replaced the ice maker housing adaptor per service pointer #W10842568. Removed frost from FC section and tested unit. Unit is operating as designed.
We serviced a
KITCHENAID COOKTOP
Model KCGC506JSS00
Near Leander, TX 78641
Lou
Job Details: 06/14/2021
"Arrived on site to install previously diagnosed and ordered parts. Due to the back right burner not igniting, I removed and replaced the burner head and cap and tested. Unit is operating as designed. No gas leaks detected during service, job completed."
We serviced a
GE WASHER
Model WPRE8150K1WT
Near Bastrop, TX 78602
Scott
Job Details: 06/14/2021
"Arrived on site for washer leaking . Found gearcase leaking . Ordering bearing seal,gearcase , ring split screws . AUTHO. Call to set return ; ordrng 1 AUTHO and 1 WH02X10265 (RING SPLIT ) and 2 WH2X1194 (SCREW)s and 1 WH2X1197 (BEARING ) and 1 WH2X1198 (BEARING ) and 1 WH38X10017 (GEARCASE )"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Lago Vista, TX 78645
Lou
Job Details: 06/14/2021
"Arrived on site to inspect dishwasher not getting water. Upon further inspection, the customer pointed out that the float was broken. Also said the unit isnt washing. I placed the unit in diagnostics showing error code F4E3-motor. I cleared the code and continued with testing. Unit dispensed water into the tub and the motor failed to come on, I advanced through testing and the dispenser, drain pump and element all operated as designed. I removed and replaced the float and sump/motor assembly and retested. When the water began to dispense, the unit began to leak from the motor seal. I turned the drain pump on and used my vacuum to sweep the water. I advised the customer of my findings. I am ordering another sumo/motor assembly and office to schedule return service due to the availability of part. I turned the water off at the valve under the sink and unplugged the unit for safety. No water leaks observed at the end of service.; ordrng 1 W11085683 (Sump/motor assembly)"
We serviced a
GE DISHWASHER
Model ZBD6880K03SS
Near Austin, TX 78746
Kevin
Job Details: 06/14/2021
"Arrived on site and replaced control board diagnosed by previous technician and added missing screws. Dishwasher Will begin a cycle and all control panel buttons are operating normally, sent two videos to PR, job complete"
We serviced a
WHIRLPOOL WASHER
Model MVW7230HW0
Near Granite Shoals, TX 78654
Cliff
Job Details: 06/14/2021
Arrived on site to diagnose a washer that is not cycling. Found control misreading water level. Control and latch will need to be replaced to complete repairs and office to set return appointment. ; ordrng 1 W11419171 (Control)
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS25XVMS1
Near New Braunfels, TX 78132
Noah D
Job Details: 06/14/2021
"Arrived on site to inspect unit for not cooling. Upon inspection found the compressor not working and clicking, replaced start device and capacitor and found the unit started running correctly. All functions returned. Complete"
We serviced a
KITCHENAID ICE MACHINE
Model KUIS15NRXB1
Near New Braunfels, TX 78130
Noah D
Job Details: 06/14/2021
"Arrived on site to inspect unit for not making ice, upon inspection found the unit making ice but overfilling drain. Replaced drain pump and sensor. All functions returned. Complete"
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near New Braunfels, TX 78132
Noah D
Job Details: 06/14/2021
"Arrived on site to inspect unit for not filling correctly, upon inspection found the unit valves clogged. Replaced valve and tested with no issues.Complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSF705HPS01
Near New Braunfels, TX 78130
Andrew
Job Details: 06/14/2021
"Arrived on site to replace compressor and dye drier for unit not cooling. Found FC evap completely frosted over. RC was 55 degrees. Unplugged unit and defrosted FC evap to gain access to heater connections and thermistors. Found heater tested good. Accessed control on rear and ran resistance test on p5-3 to p5-4(FC thermistor) found thermistor was constantly reading open. Took readings from thermistor it?s self and verified it was open. Ran test 4 and found 3-way opening to RC and FC as designed. Tried a force defrost(test 38) and heater was not engaging. Recommend replacing control, UI, FC evap thermistor and harness. Office to reschedule.; ordrng 1 W11505164 (FC HARNESS) and 1 W11512425 (CONTROL) and 1 W11512425 (UI) and 1 WPW10384183 (thermistor)"
We serviced a
KITCHENAID COOKTOP
Model KCED606GSS01
Near New Braunfels, TX 78132
Noah D
Job Details: 06/14/2021
"Arrived on site to inspect unit for a cracked glass cooktop
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FRS266ZDSB4
Near Robinson, TX 76706
Jonathan
Job Details: 06/14/2021
Arrived on site for refrigerator that?s not making ice or dispensing cubed ice. Inspected unit and work area. Confirmed customer complaint that the unit is only dispensing crushed ice and found the dispenser still annoyed broken in the back causing the issue. Check the icemaker and found that the icemaker motor would not turn. Replaced ice maker and solenoid and tested unit. Unit began to run and work as designed. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model DU980QPDB4
Near New Braunfels, TX 78130
Noah D
Job Details: 06/14/2021
"Arrived on site to inspect unit for not opening dispenser during cycle, replaced actuator and tested. All functions returned. Complete"
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Moody, TX 76557
Tyler
Job Details: 06/14/2021
"(CS) Arrived on site for washer not cycling correctly. Upon arrival found all components except the drain pump working. Found drain pump wire harness broken. Rewired drain pump harness. Reassembled and tested unit found unit fills, agitates and drains as designed. No leaks during or after repairs. Call complete."
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC2
Near Wimberley, TX 78676
Andrew
Job Details: 06/14/2021
"Arrived on site to test unit for stopping mid cycle and LF error. Found F8E1(long fill) was only stored error code. Replaced valve, tested unit, unit works good. No leaks detected. Job complete. Used part W11165546
We serviced a
GE WASHER
Model WKSR2100TBWW
Near Killeen, TX 76542
Al
Job Details: 06/14/2021
"Arrived on site and inspected GE washer making a loud banging noise during spin cycle.Confirmed the complaint and found the belt is shredded and causing the loud banging noises.The timer and know were also defective.Ordering the belt, timer, knob to complete the repair.Needs more work.; ordrng 1 WH1X2026 (BELT) and 1 WH12X10033 (TIMER) and 1 WH11X10015 (TIMER DIAL) and 1 WH1X2754 (TIMER KNOB)"
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC2
Near Wimberley, TX 78676
Andrew
Job Details: 06/14/2021
"Arrived on site to test unit for always draining. Found water level switch in control was no good. Also found door latch not engaging. Verified voltage to latch. Replaced control and latch, tested unit, unit works good. No leaks detected.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB01
Near Austin, TX 78745
Luis
Job Details: 06/14/2021
"Arrived on site for ice build up. Found ice build up in return vent,found fresh food door corner not sealing to cabinet,added washer to hinge checked door seal good."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Waco, TX 76704
Jonathan
Job Details: 06/14/2021
Arrived on site for a washing machine that is making a clicking sound as it agitate. Inspected unit and work area. Remove the bottom cover and found the shifter not connected to the cam. Unit will need a new actuator for repair. Zip tied current shifter to cam until we get the part. Office will need to contact the customer about a reschedule date due to an out of stock part.; ordrng 1 W10913953 (actuator)
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Jonesboro, TX 76538
Tyler
Job Details: 06/14/2021
(CS) Arrived on site for washer not starting correctly. Upon arrival entered diagnostics and found F5 E1 error code indicating a lid switch fault. After testing dc voltage for main control found the lid lock not activating correctly. Replaced lid switch and reassembled and test unit. Found lid switch functioning as designed. Call complete.
We serviced a
JENN-AIR REFRIGERATOR
Model JF36NXFXDE01
Near Austin, TX 78704
Jacob
Job Details: 06/14/2021
Arrived onsite for led lights flickering in the refrigerator. Looked at the unit and saw the led?s on the left of the cabinet were not lighting properly. Replaced bottom left light lights came back on. No issues at this time. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model KDPM604KPS0
Near Killeen, TX 76542
Al
Job Details: 06/14/2021
We serviced a
FRIGIDAIRE OVEN
Model FFEW3025PSB
Near Nolanville, TX 76559
Tyler
Job Details: 06/14/2021
(CS) Arrived on site for oven overheating. Upon further inspection confirmed F10 error code. I also found the TOD sensor and oven sensor probe were both out of specs on ohm resistance. Replaced tod and oven sensor. Reassembled and tested unit and found it preheats as designed with no overtemp fluctuations. Call complete.
We serviced a
WHIRLPOOL DRYER
Model MEDB835DW4
Near Temple, TX 76501
Kayman
Job Details: 06/14/2021
Arrived onsite for dryer heating but not spinning. Upon inspection I found the belt broken and there was an error code for shorted thermistor. I found the inlet thermistor on the blower housing shorted. ; ordrng 1 W11162091 (Belt) and 1 WP8577274 (Thermistor)
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE234GPS0
Near Canyon Lake, TX 78132
Noah D
Job Details: 06/14/2021
We serviced a
FRIGIDAIRE MICROWAVE
Model FMV157GMA
Near Temple, TX 76502
Kayman
Job Details: 06/14/2021
Arrived onsite for to install previously diagnosed parts. I found the unit is still connected to a junction at the wall. I advised the customer that I would not be able to disconnect the junction not being a licensed electrician. I also found the unit to have excessive grease build up which could affect the situation I will need to resubmit for autho. Office to R/S ; ordrng 1 AUTHO/SEENOTES (Autho/see notes)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Nolanville, TX 76559
Tyler
Job Details: 06/14/2021
(CS) Arrived on site for washer not agitating. Upon arrival found actuator popped out of place. Reattached actuator for temporary use but office will need to reschedule as soon as new actuator is available. ; ordrng 1 W10913953 (Actuator)
We serviced a
GE REFRIGERATOR
Model DFE28JSKLSS
Near Round Rock, TX 78665
Jimmy J.
Job Details: 06/14/2021
"Arrived on site for led not working / wont goes on and off ice and water not dispensing LIGHT-LIGHT NOT WORKING, DISPENSER-NOT DISPENSING ANYTHING. Called GE tech line and explained reoccurring issues. Tech line immediately referred me to part WR23X29170 (door switch -pair) and explained this should resolve the issue. Removed door switches and installed new switches. Tested doors to ensure lights came on and off. Operating as designed. Tested water and ice dispenser. Both operating as designed. Job completed."
We serviced a
MAYTAG DISHWASHER
Model MDBH949PAW3
Near Austin, TX 78731
David
Job Details: 06/14/2021
"Spoke with customer in regards to dishwasher not draining, and had questions in regards to cleaning the unit and removing odor. Customer recently had used some dawn to clean the unit and remove odor, and caused oversuds. Customer was able to flush out the suds to resolve the no drain. Unit is now working as designed, draining. Advised customer on some maintenance and cleaning tips. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Temple, TX 76502
Kayman
Job Details: 06/14/2021
Arrived onsite for refrigerator with no ice production. Upon inspection I found FC left = 3 FC right = 2 RC = 36 I was not able to remove the ice maker I suspect the fill tube is frozen. I accessed the rear of the unit where the inlet tube goes into the frame. I removed the tube and attempted to steam out the tube. I was not able to steam out the tube. Steam would build up and shoot back at me. I called techline and while waiting I attempted to steam the fill tube from the front and wiggle the ice maker assembly. I was able to get it to wiggle but not break free. I spoke to techline and they advised steaming out the tube and freeing the ice. I am not able to get the ice maker free. I advised the customer that we will need to R/S and return with parts that might help with the ice building up. I devised the customer to unplug or power off the unit at least 24 hours before our next visit to ensure the ice at the fill tube is melted. Techline SR#7730985325. Office to R/S due to part availability. ; ordrng 1 W11395429 (Water tube) and 1 W11455388 (Valve)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Manor, TX 78653
Matthew
Job Details: 06/14/2021
"Arrived onsite for washer not functioning correctly. Upon arrival put unit in diagnostics and found motor fault F7E6. Customer had video of noise. Inspected underneath unit and found faulty actuator. Per Whirlpool service pointer, must be replaced. Repositioned actuator for customer but is not a permanent fix, will need replacement. Office to reschedule . ; ordrng 1 W10913953 (actuator)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB05
Near Waco, TX 76705
Jonathan
Job Details: 06/14/2021
"Arrived on site for a refrigerator that is still having issues with defrost. Inspected unit and work area. Spoke to PR and was advised that based on all the repairs we?ve made, we would need to order the evaporator thermistor as well in addition to the control and UI. ; ordrng 1 WPW10384183 (thermistor)"
We serviced a
JENN-AIR DISHWASHER
Model JDTSS247HS0
Near Lorena, TX 76655
Jonathan
Job Details: 06/14/2021
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS01
Near Austin, TX 78738
Robert
Job Details: 06/14/2021
Arrived on job to replace previously diagnosed part. After replacement test operation.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH78019HW2
Near Temple, TX 76502
Tyler
Job Details: 06/14/2021
Arrived on site for microwave with no power. Upon further inspection tested power from outlet and found sporadic voltage readings between 0.3-128V. Sparks were coming from the outlet. Upon further testing found no error codes, but interlock switches malfunctioning. Reassembled and tested unit with an extension cord and a different outlet. Unit is fully functioning as designed at this time. Informed customer they would need an electrician to take a look at the outlet before continuing use. Call complete."
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FPSC2277RF2
Near Harker Heights, TX 76548
Al
Job Details: 06/14/2021
Arrived on site and inspected both ff and freezer gaskets and found both were sagging causing air leaks and excessive condensation inside the unit. I also used the silicone to seal the air gaps in the cabinets.Unit now closing properly.Customer satisfied.JOB COMPLETE
We serviced a
GE REFRIGERATOR
Model GFE28HSHESS
Near Killeen, TX 76542
Al
Job Details: 06/14/2021
"Arrived back on site to install previously ordered parts. Found the heater and fan were both defective.Removed and replaced both.Advised customer to turn the unit back, place a bottle of water in the freezer compartment and when it freezes it reached optimal temperatures and its safe for me to add food.Job complete"
We serviced a
WHIRLPOOL WASHER
Model MHW5500FW1
Near Harker Heights, TX 76548
Al
Job Details: 06/14/2021
"Arrived on site and inspected front load washer with a sheared bolt the broke off of the unit causing the unit to malfunction and grind during the spin cycles.Confirmed the complaint and called office and spoke to PR who advised the unit will require a rebuild, 2 technicians, 2 hours and authorization.I ordered the outer tub, rotor, stator, screws and shocks absorbers to complete the repair.Office to schedule return services due to parts availability.Needs More Work ; ordrng 1 W10870751 (Stator) and 4 WPW10253476 (Scres)s and 1 WPW10544980 (Rotor) and 1 W11253212 (Screw (Mounting)) and 1 W10901175 (Outer Tub) and 4 W11415987 (Shocks)s and 1 2Techs2HoursAUTHO"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS03
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 06/14/2021
Arrived on site to install previously diagnosed part. Removed UI and installed new xpart UI. Tested oven at 350 preheat and broiler at 450. Both heating as designed. Ran microwave for two minutes. Heating as designed. Customer connected WIFI and Remote enabled is selected. Job completed.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ4
Near Harker Heights, TX 76548
Al
Job Details: 06/14/2021
Arrived on site and 1/2 for microwave bulb issues.Found the customer brought a new bulb and unit under light still didnt work.Discovered the relay on the board that controls the underneath light is defective causing the light not to work.Ordering the control to complete the repair..; ordrng 1 W11342846 (Control)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW
Near Marble Falls, TX 78654
Cliff
Job Details: 06/14/2021
We serviced a
MAYTAG DISHWASHER
Model MDB4949SDZ0
Near Jonesboro, TX 76538
Tyler
Job Details: 06/14/2021
(CS) Arrived on site for dishwasher not cleaning dishes. Upon further inspection found the motor was receiving proper voltage supply but was not operating. After replacing motor reassembled and tested unit. Found no leaks after repairs. Unit now agitates water as designed. Call complete.
We serviced a
KITCHENAID ICE MACHINE
Model KUIC15PHZS0
Near Waco, TX 76710
Jonathan
Job Details: 06/14/2021
Arrived on site for a nice machine that?s not making very much ice. Inspected unit and work area. The customer advised that the unit is making ice slowly and that the ice is coming out thin. The unit was already in an ice making cycle and I could see the ice that was developing was developing unevenly. Checked the water reservoir and found very little water in the water reservoir. Ran the unit through a diagnostic test and found the water valve not pulling in very much water leading to malformed ice sheets and improper ice making. Replaced valve and tested unit. Unit began working as designed. Call complete.
We serviced a
LG DRYER
Model DLGX7188WM
Near Austin, TX 78745
Kevin
Job Details: 06/14/2021
"Arrived on site and inspected Dryer and Found after disassembling it resettable thermostat has tripped, after resetting it dryer is heating again but recommend it to homeowner that went to the exterior be clean by a service, removed piles of dog hair from interior of dryer and there is likely more in the vent. job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Woodway, TX 76712
Jonathan
Job Details: 06/14/2021
"Arrived on site for a refrigerator that?s not making ice. Inspected unit and work area. The customer advised that the unit started making ice the day after she called in and has been continuing to make ice but just wanted to have it checked just in case. Ran the unit through all test functions from the ice level sensor, thermistors, icemaker error codes, ice box fan, and harvest tests. All tests showed the unit was working properly. The customer had a full bin of ice and the unit is working as designed. I did advise the customer that due to the unit not showing any failures that it appeared her unit was working like it should. Went over user care guide and call complete."
We serviced a
GE OVEN
Model JK3000DF6WW
Near Killeen, TX 76543
Wesley
Job Details: 06/14/2021
Arrived onsite and replaced door glass. Unit is now operating as designed. Found tear in door gasket. Will need to replace door gasket. ; ordrng 1 WB35X34867 (Door gasket)
We serviced a
WHIRLPOOL FREEZER
Model WZF34X18DW04
Near Killeen, TX 76543
Al
Job Details: 06/14/2021
Arrived on site and inspected upright freezer with frosting issues.Confirmed the complaint and found the door is warped and causing the frosting issues. The door har a gag underneath the front door where the gasket is supposed to meet the cabinet.Ordering the complete door to complete the repair.Office to schedule return services due to part availability.; ordrng 1 W10746783 (DOR-FMD) and 1 W11178521 (NAMEPLATE)
We serviced a
WHIRLPOOL FREEZER
Model WZF34X18DW04
Near Temple, TX 76504
Kayman
Job Details: 06/14/2021
Arrived onsite for freezer with suspected door seal issues and forming ice. Upon inspection I found the middle of the gasket at the top of the door was separating from the door leaving a gap. This has caused ice sickles to form right in that spot. I added some adhesive and corrected the gasket so that it makes a good seal. I advised the customer not to open the unit for a couple of hours. I also found the unit to be on the porch. I advised that when the hotter days come around the location of the unit could become an issue but as of now the unit is working as designed. Job complete.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Killeen, TX 76542
Wesley
Job Details: 06/14/2021
Arrived onsite and found ui unresponsive and unable to enter diagnostics. Ordering control and ui to repair. ; ordrng 1 W11478526 (Ui Panel)
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Austin, TX 78745
Kevin
Job Details: 06/14/2021
"Arrived on site and inspected washer and found actuator arm is not in cam kit ring, took one picture. Will need a new actuator per service pointer. Reset old one anyway temporarily.; ordrng 1 W10913953 (Actuator)"
We serviced a
MAYTAG WASHER
Model MHW6630HW
Near Austin, TX 78741
Jacob
Job Details: 06/14/2021
Arrived onsite for unit not powering on. Checked the unit. Plugged the unit in. Unit would not turn on. Opened up the unit.
We serviced a
WHIRLPOOL WASHER
Model WFW9150WW00
Near Austin, TX 78733
Kevin
Job Details: 06/14/2021
"Arrived on site and inspected washer and found standing water in washer, attempted to run drain pump but it would not move, Found Bellow is leaking, and control board is not sending voltage to drain pump.
We serviced a
GE DISHWASHER
Model GSD6260J10SS
Near Austin, TX 78736
Robert
Job Details: 06/08/2021
Arrived on job for complaints of noise found motor damage and will need to be replaced. The motor sent damaged will need to replace. Hub parts damage as well will need to rebuild hub to complete. ; ordrng 1 WD12X10061 (nut hub fine filter) and 1 WD18X10009 (hub vent asm) and 1 WD18X10010 (conn pump asm) and 1 WD22X10047 (spary arm)
We serviced a
ELECTROLUX WASHER
Model EWFLS70JSS1
Near Austin, TX 78737
Brandon
Job Details: 06/08/2021
"Arrived on site for customer complaint of unit leaking, found leak coming from water valve, ordering valve. ; ordrng 1 134637810 (Valve)"
We serviced a
ELECTROLUX WASHER
Model EWFLS70JSS1
Near Austin, TX 78737
Brandon
Job Details: 06/08/2021
"Arrived on site for customer complaint of unit leaking, found leak coming from water valve, ordering valve. ; ordrng 1 134637810 (Valve)"
We serviced a
WHIRLPOOL RANGE
Model KSGG700ESS2
Near Austin, TX 78749
Kevin
Job Details: 06/08/2021
"Arrived on site and inspected range and found no power showing on control panel, burners are lining properly. Removed lower cover panel to control panel and control panel turned on immediately. Found two wires on the green harness were pinched and after clearing it out of the way confirmed operation by preheating oven, took one picture. If issue happens again will need harness that connects control board to control panel. Job complete"
We serviced a
WHIRLPOOL WASHER
Model WFW86HEBC0
Near Austin, TX 78733
David
Job Details: 06/08/2021
"Arrived on site to install bellow purchased by customer for washer. Replaced bellow with customer provided part. Tested unit and verified its filling and not leaking anywhere on the unit.
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Hutto, TX 78634
Jimmy J.
Job Details: 06/08/2021
Arrived on site for Dryer over heating/ Loud noise. Found belt broken and wrapped around motor pulley spindle. Idler had caked belt debris on it. Removed broken belt and idler and installed new belt and idler assembly using repair kit. Reassembled dryer and tested. Noise is gone and dryer is heating as designed. Job completed
We serviced a
KITCHENAID DISHWASHER
Model KUDA03CTBS2
Near Austin, TX 78737
Robert
Job Details: 06/08/2021
Arrived on job for complaints of water in tub. Found the inlet valve not closing and link kit needed for door falling. ; ordrng 1 8194001 (LINK) and 1 WPW10158389 (valve-inlt)
We serviced a
WHIRLPOOL OVEN
Model WOS31ES0JS01
Near Austin, TX 78726
Justin
Job Details: 06/08/2021
"Arrived on site for a wall oven with a vent that is over,y sharp. Upon further inspection I found the sheet metal on the vent not properly rounded off and with sharp edges. The customer stated that when cleaning it he cut his finger. We replaced the vent with a new one and had the customer inspect it to make sure it was good. The customer agreed it was fine. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ01
Near Andice, TX 78628
David S
Job Details: 06/08/2021
Arrived on site for sealed system repair. I gained access to the dryer and found no pressure in the system. I installed a compressor and dryer. I put a sweep charge into the system and found the pressures not equalizing right. I removed and inspected the new dryer and found it full or burnt oil. I tried to clean out the system using refrigerant and found the cap tube has been restricted and is not allowing refrigerant to flow. I called tech line and spoke With Andrew and received a sr#7730946985.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Temple, TX 76502
Lou
Job Details: 06/08/2021
"Arrived on site to inspect refrigerator temps. Upon further inspection, customer advised that the unit stopped making ice and then after making adjustments to the temps, the unit began to make ice again. I found the temp settings at the manufacturer recommended settings. I tested temps in the FC=6 degrees and RC=40 degrees. I found moisture built up at the damper housing and the RC section with a large quantity of beverages on the top shelf restricting airflow. Also found the unit not leveled correctly. I leveled the unit and made recommendations for food item placement in the RC section. Due to lack of space in the RC section, customer will have to adjust the shelving and food items to create good airflow. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL ICE MACHINE
Model GI15NDXZQ0
Near Lakeway, TX 78734
Brandon
Job Details: 06/08/2021
"Arrived on site for customer complaint of unit not making ice, found all pumps and drains tested good, found compressor would turn on, but ai heard a hiss coming from Evaporator and not getting cold, found sealed system leak. Ordering compressor, evaporator, filter drier and coupler. ; ordrng 1 Cnote (SS tech/2 hour job) and 1 Cnote (Office to reschedule) and 1 WPW10218037 (Evaporator) and 1 WPW10605286 (Compressor) and 1 W10913906 (Coupler) and 1 Cnote (No UV drier)"
We serviced a
WHIRLPOOL RANGE
Model WFE361LVS0
Near Harker Heights, TX 76548
Al
Job Details: 06/08/2021
Arrived back on site to install previously ordered parts.Removed and replaced the front 2 infinite switches.Unit now functioning properly.Job complete
We serviced a
WHIRLPOOL DRYER
Model WED6620HC1
Near Georgetown, TX 78626
Tommy
Job Details: 06/08/2021
"Arrived onsite for dryer not operating. Found unit UI and fuse burnt out. Replaced. Found unit ACU not sending voltage throughout unit. Proceeded to try and isolate issue, couldnt get it to isolate ordering unit control. Office to reschedule upon receiving.; ordrng 1 W11388022 (Control)"
We serviced a
AMANA RANGE
Model AGR4230BAB3
Near Andice, TX 78628
Tommy
Job Details: 06/08/2021
Arrived onsite for range not igniting correctly. Upon arrival found unit right front burner lid was not on correctly. Corrected and tested unit ignition multiple times found unit is operating as designed. Job Completed.
We serviced a
WHIRLPOOL OVEN
Model WOC54EC0HS03
Near Austin, TX 78717
David S
Job Details: 06/08/2021
"(Tw) On-site to install previously diagnosed parts. Replaced UI panel. Assembled, tested, both microwave and oven combo is now functioning as designed. Microwave portion is now allowing connection to WiFi. Informed customer about connecting the unit to WiFi and gave him the WiFi team number. Call complete."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS06
Near Copperas Cove, TX 76522
Al
Job Details: 06/08/2021
Arrived on site and inspected microwave lighting issue.Found customer was using the unit as a nightlight and unit light doesnt work even with a new bulb. Unit will require a now micro computer (control) W10892389 to complete the repair.Office to schedule return services due to part availability.Needs more work ; ordrng 1 W10892389 (Micro computer (Control))
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near New Braunfels, TX 78130
Noah D
Job Details: 06/08/2021
"Arrived on site to inspect unit for not filling correctly, upon inspection found the valve not opening, We will also need the lid W11082608. Complete"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Georgetown, TX 78626
Tommy
Job Details: 06/08/2021
"Arrived onsite for washer, making loud noise. Upon arrival could not get issue to repeat found it was not level though. Leveled unit and tested unit is operating as designed. Job Completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near Pflugerville, TX 78660
Wesley
Job Details: 06/08/2021
Arrived onsite and replaced controls for defrost issue. Advised on manual defrost to reset. Ordering right side wheel to repair leveling and rolling function. ; ordrng 1 WPW10304660 (Roller cab) and 1 WP2179826 (Rivet) and 1 W11544561 (Screw)
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Andice, TX 78628
Tommy
Job Details: 06/08/2021
Arrived onsite for previously diagnosed parts. Upon arrival replaced unit uI and tested after cycling power. Unit is now operating as designed. Job Completed.
We serviced a
MAYTAG WASHER
Model MHWE300VW00
Near New Braunfels, TX 78132
Andrew
Job Details: 06/08/2021
"Arrived on site to test unit for no spinning and error code f21( long drain). Found air dome was completely packed with sludge and drain pump was struggling to drain. Cleared air dome and replaced drain pump. Tested unit, unit works good. No leaks detected.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near New Braunfels, TX 78130
Noah D
Job Details: 06/08/2021
"Arrived on site to inspect unit for not draining, upon inspection found the units drain tube about 3 inches too far down drain hole. Attached drain tube correctly and tested. Complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KSRX25FSST01
Near Lakeway, TX 78734
Luis
Job Details: 06/08/2021
"Arrived on site for cooling complaint. Found unit low on refrigerant,installed access valve and a uv drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good. Let unit run checked evaporator for dye no traces of dye found. ; used 1 Wpw10143759 (Drier uv) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near New Braunfels, TX 78132
Noah D
Job Details: 06/08/2021
"Arrived on site to inspect unit for not spinning correctly, upon inspection found the unit was not changing gears due to a bad actuator, replaced actuator and belt. Tested with no issue. Complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near New Braunfels, TX 78130
Noah D
Job Details: 06/08/2021
"Arrived on site to inspect unit for not cooling correctly, upon inspection found the units evap not freezin*past first loop, spoke with PR and confirmed SS issue, took pictures of evap. Ordering SS repair. Office to reschedule ; ordrng 1 2188823 (evaporator) and 1 SEALEDSYSTEMTECH (SEALED SYSTEM TECH ) and 1 W10879296 (compressor) and 1 W11506635 (ACCESS) and 1 WPW10143759 (dryer)"
We serviced a
WHIRLPOOL RANGE
Model WFE525S0HS0
Near Burnet, TX 78611
Cliff
Job Details: 06/08/2021
Arrived on site to replace hinge for range. Replaced part and tested unit. Found all is functioning properly at this time.
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS01
Near Salado, TX 76571
Lou
Job Details: 06/08/2021
"Arrived on site to inspect wall oven not turning off. Upon further inspection, I found the unit not connected to WiFi. While talking to the customer regarding the issues, I noticed the display clock jumped in time. I placed the unit in diagnostics and checked error codes and found none. When I pressed the home button and the display came back on, the time had jumped from 2:47 down to 2:43 and the date changed back to January 1. The customer advised that they had used the oven and was done by 6pm and they noticed that at approximately 3am the next morning, the unit was still on and heating. I contacted Whirlpool Safety and spoke to Lisa and she recommended connecting to WiFi and contacting the tech support. I contacted techline and spoke to Bruce and advised of my findings and the customer complaint. Bruce recommended replacing the user interface console and connecting the unit to WiFi. Provided SR#7730946361. I assisted the customer in connecting to WiFi and advised of Whirlpools recommendations. I am ordering the console and office to schedule return service due to the availability of part.. ; ordrng 1 W11297709 (Console)"
We serviced a
KITCHENAID FREEZER
Model KRMF706ESS01
Near Lakeway, TX 78738
Luis
Job Details: 06/08/2021
Arrived on site for door open icon illuminated and no lights. Replaced defective led modules in freezer all leds working as designed. Ran diagnostics on switches all passed tested all door operations good checked deli control good can not recreate door open led with doors closed