Near Georgetown, TX 78633
Lou
Job Details:
02/22/2021
WASHER WHIRLPOOL MVW7232HC0
"Arrived on site to inspect washer end of cycle tone not working. Upon further inspection, customer advised that the end of cycle tone stopped working and they unplugged the unit and its intermittent. I placed the unit in diagnostics and checked for error codes and found none. Continued with testing and the unit operated as designed. I turned the unit on in Normal wash and changed the tone sound and it changed with each decibel, but sounded as if it were fading out or scratchy. I tested the UI harness and it is good. I am ordering the console UI and office to schedule return service due to availability of part. No water leaks observed during service.; ordrng 1 W11478526 (Control UI)"
Near Bastrop, TX 78602
Andy
Job Details:
02/22/2021
RANGE DISHWASHER n/a
And on site for dishwasher not draining and loose rack. Tested and inspected unit and found disposal knock out not knocked out and damaged stop. Knocked out disposal knock out and removed failed stop and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Hutto, TX 78634
Andy
Job Details:
02/22/2021
DISHWASHER WHIRLPOOL WDF560SAFM2
Arrived on site for dishwasher still leaking. Took door apart and found water stains on inside of door under dispenser due to leaking dispenser. Removed failed dispenser and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service. Advised customer to keep close eye on unit to be safe to avoid water damage risk.
Near Austin, TX 78746
Leonardo
Job Details:
02/22/2021
MICROWAVE KITCHENAID KMCS1016GSS1
Near Georgetown, TX 78633
Lou
Job Details:
02/22/2021
WASHER WHIRLPOOL MVWX655DW2
"Arrived on site to inspect washer not working. Upon further inspection, I found the unit unplugged. Plugged it in and the drain pump came on. I pressed and held the start button for approximately 10 seconds and the drain pump turned off. Placed the unit in diagnostics showing error codes F8E1 & F0E5. Cleared the codes and continued with testing. Unit operated as designed. I manually tested the water flow due to recent freezing temps and manually tested agitate and spin. Unit continued to operate as designed. Customer advised they have a water softener. I made recommendations for use & care as well as detergent use. No water leaks observed during service, job completed."
Near The Hills, TX 78738
Leonardo
Job Details:
02/22/2021
MICROWAVE WHIRLPOOL WMH53521HZ4
Arrived on site to test unit for fan not working correctly. Removed fan and test fan and put new fan back test unit and unit test good.
Near Austin, TX 78739
Luis
Job Details:
02/22/2021
REFRIGERATOR KITCHENAID KUBR304EBS02
Arrived on site for a damaged door. Installed new door checked door seal good.
Near Dripping Springs, TX 78620
Luis
Job Details:
02/22/2021
REFRIGERATOR KITCHENAID KSC24C8EYY04
"arrived on site for cooling complaint. Removed wall thermistor cover found wire connections exposed and other connector easier removed,installed correct connectors to wires replaced evaporator thermistor,changed defrost setting to basic. ; used 1 W10316760 (Thermistor) from stock"
Near Austin, TX 78727
David Z
Job Details:
02/22/2021
WASHER WHIRLPOOL MVWX655DW
"Arrived on site to diagnose washer that was leaving a musty smell on clothes. On arrival customer showed me some slightly spotted clothes. Could not find any unusual odors coming from the unit. Ran unit and everything tests good. Water flow is great, no problems that I could see. Advised customer about the normal standing water under the basket and to run Affresh to clean. A normal cleaning should resolve issues as unit has never been cleaned and there are no mechanical problems present. Advised customer on use and care. Call complete."
Near Austin, TX 78738
Leonardo
Job Details:
02/22/2021
DISHWASHER KITCHENAID KDTE304GPS1
Arrived on site to test unit for unit not starting. Test unit and found latch not working correctly not sensing door closed. Replaced latch test unit and unit test good job complete.
Near Round Rock, TX 78665
Andy
Job Details:
02/22/2021
REFRIGERATOR FRIGIDAIRE FGFU19F6QFD
Arrived on site for Freezer ice maker and light issues. Upon arrival customer informed that issue is ice maker is not making much ice. And found lights to be working. Tested and inspected unit and found failed ice maker. Ordering needed part. Office to schedule return trip. Authorization needed.; ordrng 1 241798231 (Ice maker) and 1 242252603 (Valve) and 1 Seenote (Office to schedule) and 1 Seenote (Authorization needed)
Near Austin, TX 78744
Luis
Job Details:
02/22/2021
REFRIGERATOR WHIRLPOOL WRF535SWHZ04
"Arrived on site for no cool complaint. Checked temp reading in freezer and fresh food,temps reading 36° and 0° per customer unit will work then unit will completely defrost. Replaced main control; used 1 WPW10503278 (Control elect) from stock"
Near Liberty Hill, TX 78642
Lou
Job Details:
02/22/2021
DISHWASHER JENN-AIR JDTSS244GL0
"Arrived on site to inspect dishwasher toeplate damage. Upon further inspection, I found the toeplate missing a screw and was getting caught at the bottom of the unit door and was badly bent. I removed and replaced the toeplate with the part that the customer provided that they received from Whirlpool. Tested the unit and it is operating as designed. No water leaks observed during service, job completed."
Near Round Rock, TX 78665
Kayman
Job Details:
02/22/2021
REFRIGERATOR WHIRLPOOL WRS588FIHV
Arrived onsite for refrigerator losing cool. Upon inspection I found the FC=0 and the RC=35. The customer stated that they had packed the unit full of food when it stopped cooling. When they removed the food the unit restored to proper temps. I explained that they more than likely overloaded the unit and blocked airflow to the RC. I advised them to monitor the unit but as of now the unit is working as designed. No leaks were detected during time of service. Job complete.
Near Austin, TX 78746
Leonardo
Job Details:
02/22/2021
DISHWASHER KITCHENAID KUDT03FTSS0
Arrived on site to test unit for door falling. Test unit and found broken Door link on right side. Replaced door links . Test unit and unit test good job complete.
Near Dripping Springs, TX 78620
Luis
Job Details:
02/22/2021
REFRIGERATOR KITCHENAID KRFC704FPS03
"Arrived on site for door issues. Found mullion heater not entering housing enclosure raised mullion heater,tested door operation unit working as designed."
Near Austin, TX 78744
Leonardo
Job Details:
02/22/2021
DISHWASHER WHIRLPOOL WDF330PAHS5
Arrived on site to test unit for no power. Test unit and found black wires not connected wire nut was off at junction. Secured black wires test unit and unit test good job complete.
Near Harker Heights, TX 76548
Tyler
Job Details:
02/22/2021
WASHER WHIRLPOOL WTW4816FW2
"Arrived on site for washer making a screeching noise and go to the customer. But arrival I ran a diagnostics check but could not verify any error codes that were stored on the unit customer stated that they were hereÂ’s a noise during the very beginning of the sensing cycle as well as the end of the wash towards the beginning of the spin cycle upon running a manual diagnostics test I found that the actual waiter was some times having a hard time shifting over into spin mode and calls and resistance on the cam and the gear case I was able to replace the cam assembly as well as the shifter assembly and read some of the unit and verified doing another man or diagnostics test that the unit is no longer squealing and its function as designed.
Near Austin, TX 78739
Luis
Job Details:
02/22/2021
REFRIGERATOR WHIRLPOOL WRS325SDHZ05
Arrived on site for no ice.ran diagnostics s icemaker sensor reading open ordering a new icemaker ; ordrng 1 W11284458 (Icemaker)
Near Copperas Cove, TX 76522
Al
Job Details:
02/22/2021
REFRIGERATOR GE GSH25JFXNBB
"Arrived on site and inspected side by side refrigerator not cooling.Accessed the main board and observed a charred mark on the main board.I photographed the unit and also the charred mark.Ordering the main board and will return with all previously ordered parts.Office to schedule return services due to part availability.Needs more work.; ordrng 1 WR55X10942P (BOARD, MAIN CONTROL)"
Near Belton, TX 76513
Tyler
Job Details:
02/22/2021
REFRIGERATOR KITCHENAID KBFS25EWMS10
IÂ’m on site for refrigerator needing a previously diagnosed reservoir tank for water dispenser. Upon arrival I was able to re-diagnose and confirm that the reservoir tank was indeed frozen over by the water valve filter and housing assembly Were all functioning as designed I went ahead and replace the water reservoir as diagnosed and reassembled and tested unit and verify that the dispenser is now fully functioning as designed call complete
Near Georgetown, TX 78626
Andy
Job Details:
02/22/2021
WASHER WHIRLPOOL WFW5620HW0
Arrived on site for washer not completing cycles and not letting enough water in. Tested and inspected unit and found failed valves not allowing water in. Unit is stacked and in tight spot. Will need 2 man 2 hour job. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 Seenote (2 man job) and 1 Seenote (2 hour job) and 1 Seenote (Office to schedule)
Near Leander, TX 78641
Justin
Job Details:
02/22/2021
OVEN WHIRLPOOL WOD51EC0HS02
Arrived on site for UI not making chime when pressing buttons. Upon further inspection I found intermittent chime issues with console and the buttons would stick and not allow you to function unit. I powered off unit at breaker and installed new console. I tested unit after and it is now working as designed. Call complete.
Near Round Rock, TX 78664
Kayman
Job Details:
02/22/2021
MICROWAVE WHIRLPOOL WOC54EC0HS01
Arrived onsite for wall oven not responding to touch and not heating properly. Upon inspection I found the unit frozen and not responding at all. I cycled the power and confirmed the unit to be connected to WiFi but the customer did not have the app downloaded. I found a stored error code of F1E4. I confirmed the interlocks working as designed. I am ordering the micro control (W11110951) main control (W11261167) and console(W11297728) for the repair returning with fan motor (W10838964) just in case. Office to R/S due to part availability. ; ordrng 1 W11110951 (Micro control) and 1 W11297728 (Console) and 1 W10838964 (Fan motor)
Near Austin, TX 78738
Luis
Job Details:
02/22/2021
REFRIGERATOR KITCHENAID KSSC48QTS03
Arrived on site for water dispenser leaking. Tested dispenser found no leaks from dispenser cleaned spigot out
Near Austin, TX 78733
Luis
Job Details:
02/22/2021
REFRIGERATOR JENN-AIR JF42NXFXDE02
"Arrived on sote for light issues. Found upper fresh food leds dim,right side freezer led dim and led above icemaker off,diagnosed a defective led module replaced led module in freezer section above icemaker all leds working as designed.; used 1 W11462342 (Led module) from stock"
Near Austin, TX 78738
Leonardo
Job Details:
02/22/2021
DISHWASHER KITCHENAID KDTE204ESS1
Arrived on site to test unit for unit not washing correctly. Test unit and found feed tube not connected to sump when technician replaced sump. Secured tube feed test unit and unit test good job complete.
Near Round Rock, TX 78681
Andy
Job Details:
02/22/2021
WASHER WHIRLPOOL WTW5105HW0
Arrived on site for washer humming noise. Upon arrival found unit unplugged with some water in it. When plugged in unit trys to drain but can not due to failed drain pump. Removed failed drain pump and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Round Rock, TX 78665
Kayman
Job Details:
02/22/2021
DRYER MAYTAG MGD6230HW0
Arrived onsite for dryer making scratching noise. Upon inspection I found the unit making a ticking or scratching noise while spinning. I accessed the blower wheel and found it cracked. I replaced the wheel and tested the unit. The unit no longer makes a scratching noise and is working as designed at this time. No gas leaks detected during time of service. Job complete.
Near Leander, TX 78641
Justin
Job Details:
02/22/2021
REFRIGERATOR WHIRLPOOL ED5FHAXSB02
Arrived on site for refrigerator with no cool. I tested temps and found RC at 36°F and FC temps at 40°F. I found no frost build up on evap. I left the door open for a while and then set temp at lowest setting for FC. The evap fan and compressor then turned on almost immediately. I found voltage to the thermostat indicating a bad thermostat. I replaced thermostat and unit turned on and started cooling down. I advised customer it could take 24-48 hours to get to temps and start making ice again. I also vacuumed a thick layer of dust off of condenser. Call complete.
Near Georgetown, TX 78628
David Z
Job Details:
02/22/2021
DISHWASHER KITCHENAID KDTE104ESS3
"Arrived on site to diagnose dishwasher that is not running or pumping. Checked error codes and found none present. Ran unit in diag mode. Can hear the diverter just spinning and clicking and will not lock in or start the cycle. Ordering sump and motor. 0 stock avail, office to schedule when we can get one. ; ordrng 1 WPW10605057 (Sump and motor assy)"
Near Georgetown, TX 78626
Andy
Job Details:
02/22/2021
WASHER WHIRLPOOL WTW5100HW0
Arrived on site to install previously diagnosed parts. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Lampasas, TX 76550
Al
Job Details:
02/22/2021
WASHER WHIRLPOOL WTW8500DC0
"Arrived on site and inspected washer for unit not filling with enough water.Ran diagnostics and found several error codes (overload, stuck button, off balance load, shifter failure)Customer advised she makes quilts and feels not enough water gets into the unit to wash her clothes efficiently.Unit passed diagnostics test Also advised customer on AFFRESH for washer tablets required by manufacturer and to clean unit monthly.Unit working as designed.Customer satisfied Job complete"
Near Leander, TX 78641
Justin
Job Details:
02/22/2021
REFRIGERATOR KITCHENAID KRFC704FPS01
"Arrived on site to install previously diagnosed parts. I installed the new ice maker and ran test 120 in diagnostics. Ice maker rotated to ice break position and got stuck again. Ordering new IM and all controls to unit, for control might be calling IM to ice break position but not calling it back. Unit covered with parts concession KURTVURAP1. Office will have to reschedule. ; ordrng 1 W11450890 (Control) and 1 W11330486 (Inner door UI) and 1 W11442053 (Outer door UI) and 1 W11115534 (Ice Maker)"
Near Austin, TX 78726
David Z
Job Details:
02/22/2021
WASHER WHIRLPOOL WFW8640BW1
"Arrived on site to assist with washer drain issue. Customer showed me they had pulled the unit out and hose had a broken bracket and was not in the ground. The drain in the laundry room is in the floor behind the unit. Advised customer we just need to plug the hose into the hole. Reseated it and moved unit back and tested unit. Verified unit is properly draining and working as designed.
Near Leander, TX 78641
Justin
Job Details:
02/22/2021
OVEN JENN-AIR JJW2830DS01
Arrived on site for wall oven throwing F2E1 error code for stuck key. Upon further inspection I found the error code would continue to flash and would not allow you to operate unit. Customer stated it occurred after a power outage. I got unit into diagnostics mode resetting control. I manually activated each component and found all relays turning on and functioning as designed. I found only the stored error code F2E1. I cleared error codes. I took unit out of diagnostics and error code was no longer generated. Just to make sure I cycled power at breaker for 2 minutes and turned it back on. Unit was still not throwing error codes. I then preheated both lower and upper oven to make sure it reached temps without the error code F2E1 generating again. The error code never came back. Unit is now working as designed.
Near Georgetown, TX 78633
Lou
Job Details:
02/22/2021
RANGE WHIRLPOOL WFG320M0BB0
"Arrived on site to inspect range cooktop gas smells. Upon further inspection, the customer advised that they can smell gas primarily on the left side when the unit is not in use. I removed the control panel and knobs and when I removed the panel, there was a faint smell of gas. I found that the gaskets between the valve and manifold on the two left valves and the right front valve were dissolving. ; ordrng 1 W10512763 (Manifold) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"
Near Andice, TX 78628
Lou
Job Details:
02/22/2021
MICROWAVE WHIRLPOOL WMH32519HZ5
"Arrived on site to inspect microwave getting too hot. Upon further inspection, I placed of cup of room temp water in the unit to test temp output. When I pressed start, I found the turntable not turning. I pressed the button to turn the turntable on and it continued to fail. When I inspected the turntable motor, I found the red and blue wires of the turntable harness were damaged and had shorted out on the bottom vent panel. I attempted to re-wire the harness but could not due to lack of wire. I advised the customer of my findings and m ordering the main harness and main control (just in case). Unit was left unplugged for safety. Office to schedule return service due to the availability of parts. ; ordrng 1 W11350916 (Main harness) and 1 W11342846 (Main control)"
Near Temple, TX 76504
Tyler
Job Details:
02/22/2021
FREEZER MAYTAG MBF2258FEZ05
Arrived on site for a fridge raider frosting up in the freezer. I thought arrival customer stated that they notice the icemaker quit working roughly around the same time they lost power in the fridge for over a day and they also noticed that since they got in the fridge that the freezer door did not seem to be closing properly or aligned with the bridge correctly. Upon further inspection I found that the frost buildup in the freezer was due to the fact that the freezer door was not sealing all the way because it was off track and this was causing cold air to escape the freezer not allowing the icemaker also run. I was able to realign the door on the glide rails that it is mounted to it was able to verify with 100% accuracy that the door is now selling fully with no air leaks whatsoever and if the icemaker still harvesting as designed. Informed customer to take a few hours in the freezer to reach its current temperature it said too. Call complete
Near Austin, TX 78731
David Z
Job Details:
02/22/2021
REFRIGERATOR KITCHENAID KSSC48QTS00
Arrived on site to install control to resolve no cool and electrical issues. Installed rebuilt control and retested unit. Compressor came on and unit is now cooling. Checked control panel and it is responsive and lights are on. Unit has begun cooling. All is now working as designed. Call complete
Near The Hills, TX 78738
Leonardo
Job Details:
02/22/2021
COOKTOP WHIRLPOOL JED3536GB01
Arrived on site to replace cooktop. Replaced cooktop test unit and unit test good.job complete.
Near Hutto, TX 78634
Andy
Job Details:
02/22/2021
DISHWASHER MAYTAG MDB9959SKZ0
Arrived on site to install previously diagnosed drain pump. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Leander, TX 78641
Justin
Job Details:
02/22/2021
WASHER WHIRLPOOL WFW6620HC0
"Arrived on site for an unresponsive washing machine. Upon further inspection I found UI completely unresponsive. I found proper voltage at the wall and at ACU, but no voltage going to UI. This indicates a bad ACU. Coming back to install ACU and bringing UI just in case. Office to reschedule. ; ordrng 1 W11322905 (ACU) and 2 AUTHO (autho on ACU and Console)s"
Near Austin, TX 78750
David Z
Job Details:
02/22/2021
DISHWASHER WHIRLPOOL KUDS01DLSP0
"Arrived on site to diagnose dishwasher that was full of water. On arrival customer told me that after water had been restored to their house they had seen the DW filling up. When restored water pressure was low for some time. When I checked the unit and powered the valve on, I didnt see he seep anymore. Ran through diagnostic and unit filled properly and I dont see a run. With pressure being low, there was not enough water pressure to hold the solenoid valve closed. Unit is running fine, and I could not verify a drip after powering on.
Near Georgetown, TX 78628
Lou
Job Details:
02/22/2021
WASHER WHIRLPOOL WTW8500DC0
"Arrived on site to inspect washer off balance error code. Upon further inspection, I placed the unit in diagnostics showing error codes F6E2, F5E2, F5E3, F5E4 and F2E1. Cleared the codes and continued with testing. Unit is operating as designed. I tested the key activation and encoder test and the unit passed. I tested the lid lock and it failed. Following the tech sheet, I tested the main control and lid lock and both failed.; ordrng 1 W10812418 (Main control) and 1 W10861642 (Latch assembly) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"
Near Pflugerville, TX 78660
Kayman
Job Details:
02/22/2021
DISHWASHER WHIRLPOOL WDF520PADM7
Arrived onsite for dishwasher leaking from underneath. Upon inspection I was not able to recreate a leak. I found the unit a little out of level favoring the front. I leveled the unit but still no leaks. I explained proper loading and soap usage or this unit to perform correctly. The unit is working as designed at this time and no leaks were detected during time of service. Job complete.
Near Lampasas, TX 76550
Al
Job Details:
02/22/2021
DRYER WHIRLPOOL MED6230HW0
"Arrived on site and inspected dryer only sensing and turning on for 3-5 seconds.Confirmed the complaint and suspected the motor to be the issue.Disassembled, removed and replace both the motor and the main control.Reassembled and the units Id the same thing.I checked and rechecked the harness plug at the motor and all was connected properly.Checked for voltage drop when starting the unit but the voltage drop didnt occur.Ordering the main harness and will return with all previously ordered parts.Office to schedule return services due to part availability.Needs more work.; ordrng 1 W11164044 (Main harness)"
Near Georgetown, TX 78633
Lou
Job Details:
02/22/2021
COOKTOP KITCHENAID KCGS956ESS02
"Arrived on site to inspect cooktop burners not igniting. Upon further inspection, I tested the burners and found the far right front and rear burners with the wrong burner caps. Customer had cleaned the cooktop and didnt put the caps back on properly. I placed the caps on the correct burners and retested and unit is operating as designed. I made recommendations for use and care. No gas leaks detected during service, job completed."
Near Leander, TX 78641
Justin
Job Details:
02/22/2021
OVEN WHIRLPOOL WOS51EC0AS04
Arrived on site for wall oven not turning on at all. I cycled power at breaker and unit still did not turn on. I gained access to thermal fuse and found it open.; ordrng 1 WPW10545255 (Fuse)
Near Leander, TX 78641
Justin
Job Details:
02/22/2021
WASHER MAYTAG MHW5500FC1
Arrived on site for washing machine with clamp fallen off. Upon further inspection I found the door bellow torn and needing to be replaced. The clamp fell off but is fine. Ordering bellow and will need to return to install. Office to reschedule. ; ordrng 1 WPW10237499 (Door Bellow)
Near Andice, TX 78628
Lou
Job Details:
02/22/2021
OVEN WHIRLPOOL WOS51EC0HS01
"Arrived on site to inspect wall oven not heating. Upon further inspection, the customer advised that they had done a self clean and the unit stopped heating on Bake. I pulled the unit and got access to the main control and tested voltage at the PX1-1 to PX3-2 and got 249V, but while testing the relay clicked and I lost voltage. Placed unit in diagnostics and checked error codes and found F6E4. Removed and replaced the main control and retested and unit is operating as designed. Cleared the error code. Job completed."
Near Temple, TX 76502
Tyler
Job Details:
02/22/2021
DISHWASHER KITCHENAID KUDS30FXBL8
on site for dishwasher the customer stated the water inlet valve is cracked upon arrival the customer wanted to inform us that the plumbers that they had previously doing work before arrival had removed the old inlet valve for the customer but in order to do so they had completely uninstall the dishwasher and they also added in a new cut off valve under the sink that did not allow for the water line to be reconnected to the hot water as it was intended I informed the customer that due to that heÂ’d have to get the plumber back out in order to fit a new waterline connection for the unit and I also recommended that they get a new stainless steel water fill line due to the fact that the old unit was copper and with how the plumbers previously shoved in the dishwasher things were not mounted properly and unit was crammed. I was able to install the inlet valve but reiterated to the customer that we were not able to test any further for leaks due to the miss
Near Harker Heights, TX 76548
Al
Job Details:
02/22/2021
RANGE AMANA AER6303MFS2
Arrived on site and inspected range F1E0 board failure.Ran diagnostics and found the code was stored.The customer advised the unit doesnt go past 400 degrees.I set the unit at 400 and unit reached 400 without any issues.-SEE ADDED NOTE-Customer was around for diagnostics and observed the unit reach 400 degrees.Job complete
Near Waco, TX 76710
Jonathan M
Job Details:
02/22/2021
DISHWASHER WHIRLPOOL WDF590SAJM0
Arrived on site for a dishwasher that wonÂ’t fill. Inspected unit and work area. Placed unit in service diagnostics and found an F4 E3 (motor not running) error code. Ran the unit through an auto test and found the unit filling but not recirculating. Unit will need a pump and motor for repair. ; saved tckt
Near Robinson, TX 76706
Jonathan M
Job Details:
02/22/2021
MICROWAVE WHIRLPOOL UMV1160CS9
"Arrived on site for a microwave that wonÂ’t start. Inspected unit and work area. Found door strike on the door broken, not the interlock. Went to research door strike and found that part not listed in the parts breakdown. Unit shows that you have to order the complete door assembly to get those latches. Ordering door and office will need to contact customer about the reschedule date due to an out of stock part.; ordrng 1 W11282731 (door/mw)"
Near Bruceville, TX 76630
Jonathan M
Job Details:
02/22/2021
WASHER MAYTAG MVWX655DW2
"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Customer had a load of clothes in the washer and had advised that she was told she was able to use the unit while the unit was still needing to be repaired. She has been washing clothes since our prior visit three weeks ago. Went to remove agitator and found the agitator completely seized onto the gear case. Attempted to remove with vice grips and flat head screwdriver‘s but was an able to get the agitator to move at all. Unit will need a complete rebuild for repair.Ordering washplate, inner basket, outer tub, filter, screws, and motor (just in case). We will turn with remaining parts. Office will need to contact customer about reschedule date due to out of stock and PSP items.; ordrng 1 W10752719 (basket) and 1 W10902814 (washplate) and 1 W11089264 (filter) and 1 W11219115 (TUB) and 1 W11497303 (MOTOR) and 1 WP8533928 (screw) and 6 WP8533953 (screw)s"
Near Robinson, TX 76706
Jonathan M
Job Details:
02/22/2021
WASHER MAYTAG MVWX655DW1
Arrived on site for a washing machine that wonÂ’t finish out the spin cycle. Inspected unit and work area. Customer advised that whenever they finish the cycle that the clothes are wet and it doesnÂ’t appear they went through the spin cycle. They did advise that they can place the unit in a drain and spin to finish out the clothes but it wonÂ’t finish on a normal cycle. Ran the unit through several tests and found a water valve not pulling in cold water. Replaced valve and tested unit. Unit is not working as designed. Call complete.
Near Copperas Cove, TX 76522
Al
Job Details:
02/22/2021
OVEN GE RK746002AV
Arrived on site and inspected 35 year old Hotpoint Single wall oven.Confirmed both bake and broiled elements were fully operational.Issue is with the main control.I photographed the bake element and broil element was also operating Needs more work Ordering research for parts availability ; ordrng 1 Researchforcontrolboard
Near Killeen, TX 76542
Al
Job Details:
02/22/2021
OVEN WHIRLPOOL RBD305PRS00
Arrived on site and inspected a Whirlpool double wall oven locked and not allowing customer to open.Customer advised the malfunctioning began during the recent ice storm. She was baking chicken and power surged and locked the oven.I got the door unlocked and tested the unit and unit tested as designed.Job complete No parts needed
Near Waco, TX 76711
Jonathan M
Job Details:
02/22/2021
REFRIGERATOR WHIRLPOOL WRF757SDHZ00
"Arrived on site for refrigerator thatÂ’s not making ice. Inspected unit and work area. Customer advised that they have not been able to make ice for over a week. Ran the unit through diagnostics and tested the thermistors, evaporator fan, icebox fan, ice level sensor, and finally placed unit into the icemaker error codes. Found an E2 which indicated the motor lost position. Placed unit in a harvesting cycle and found the motor would not turn. Replaced the icemaker and tested the unit again in the harvest cycle. Found the unit spun and operated as designed. Filled icemaker and unit is working as designed. Call complete."
Near Waco, TX 76712
Jonathan M
Job Details:
02/22/2021
WASHER GE WTW5300VW2
"Arrived on site for a washing machine thatÂ’s not spinning out clothes all the way. Inspected unit and work area. The customer says that the unit does spin out that they seem to be wetter than they should be and sheÂ’s having to run a second spin cycle in order to dry them out the way that she wants them. Ran the unit through several cycles without clothes and then a load with clothes. The unit is working as designed. With the clothes, the customer had put in two towels and jeans and a couple shirts. The towels and jeans were dry enough to put into the dryer. I did explain to them that since everything is working properly, there would be no ability to Perform repair to make it better as there is no guarantee any replaced parts would guarantee dryer clothes. I informed him that unit is working as designed and that they do not have any issues at this time will their washer."
Near Morgan's Point Resort, TX 76513
Tyler
Job Details:
02/22/2021
REFRIGERATOR WHIRLPOOL WRS571CIHB01
Arrived on site for refrigerator needing a previously diagnosed freezer side by side door. After inspecting the new door for any damages I found it was perfectly intact and I installed a new door entrance for the necessary items from the old door to the new one and then reassembled I was able to test and verify that overall the freezer door is functioning as designed. Call complete
Near Belton, TX 76513
Tyler
Job Details:
02/22/2021
DRYER WHIRLPOOL WED8500DC4
Arrived on site for dryer needing a new previously diagnosed blower wheel due to the old one cracking. Upon arrival I was able to disassemble and reinstall the new blower wheel then reassembled and tested the unit and verified sound is no longer coming back from the unit inform customer results and confirm with them that the dryer sounds much better than It did previously unit fully functioning as designed call complete
Near Kempner, TX 76539
Al
Job Details:
02/22/2021
WASHER WHIRLPOOL WFW87HEDW0
"Arrived on site and inspected front load washer F3E1 error code.I did a quick wash, then drained the unit and unit drained properly.Ran diagnostics and found no errors.Customer advised the unit throws the error code at least once a week.I replaced the water level sensor and quick washed the unit and unit tested as designed Job complete"
Near Harker Heights, TX 76548
Tyler
Job Details:
02/22/2021
WASHER WHIRLPOOL WTW8000BW0
Arrived on site for washer the customer stated the little latch is broken on. Upon arrival I found that the little latch wasnÂ’t broken internally the gears had broken off of the slider that moves in and out of the lid itself to keep it latched down and I was able to replace the new lid lock assembly and Retested unit and verify that everything is functioning as designed with no leaks before during or after repair customer satisfied with results call complete
Near Pflugerville, TX 78660
Kayman
Job Details:
02/22/2021
REFRIGERATOR WHIRLPOOL WRS315SNHM01
Arrived onsite for refrigerator losing cool in the FC upon arrival I found the FC= -6 RC=30 but nothing was frozen in the RC. I found the unit in the garage. I cannot recreate any failures at this time. I explained that the ambient temperature in the garage can affect the sensors in the unit and cause inconsistency in performance. (See Quick pic) I am not able to access the compressor at this time due to the unit being on a concrete platform and up against the wall. I accessed the evaporator And found the FC sensor was not positioned correctly on the suction. so I corrected but The unit is working as designed at this time. Job complete.
Near Harker Heights, TX 76548
Al
Job Details:
02/22/2021
WASHER MAYTAG MVWC565FW2
Arrived on site and inspected washer with power not starting.Confirmed the complaint and held the cancel button and drain pump turned off.Placed the unit in diagnostics test mode and unit had NO errors.I also Calibrated the unit.Customers cold water valve was defective and she will contact a plumber about the issues.Unit working as designed.Customer satisfied Job complete
Near Austin, TX 78727
David Z
Job Details:
02/22/2021
REFRIGERATOR KITCHENAID KBFA20ERSS01
Near Waco, TX 76712
Jonathan M
Job Details:
02/22/2021
DISHWASHER FRIGIDAIRE PLD4375RFC0
Arrived on site for a dishwasher that had no power. Inspected unit and work area. Found the unit was hooked up and hardwired to an electrical outlet. The issue was that the dishwasher was hooked up to the upper outlet and the power was hooked up to the lower outlet. Found power to the lower outlet but no power to the upper outlet. I did advise the customer that the unit was hooked up incorrectly and that there was an electrical hazard. The customer did have some wire nuts that he used to not the unit properly together to ensure the unit did have power. Once he did so he turn the power back on and the unit is not working as designed. Did advise the customer to wrap the nuts and electrical tape prior to used to avoid water penetration into the electrical outlet. Call complete.
Near Austin, TX 78723
Matthew
Job Details:
02/21/2021
REFRIGERATOR WHIRLPOOL WRF532SMHZ01
"Arrived onsite to replace previously diagnosed parts. Replaced door, closer, cover and door stop. Transferred gasket. Tested unit and unit is functioning properly. Job complete"
Near Bastrop, TX 78602
Andy
Job Details:
02/21/2021
REFRIGERATOR WHIRLPOOL WRF535SWHZ04
Arrived on site for refrigerator FC frost. Tested and inspected unit and found unit to be operating properly. Did find some gap between liner and cabinet. Added adhesive as needed. Instructed customer on use and care and practice for best performance and on opening and closing of door properly. No water leaks present at time of service.
Near Lakeway, TX 78734
Robert
Job Details:
02/21/2021
OVEN JENN-AIR JJW3830DP01
Arrived on job to replace previously diagnosed part. After replacement test operation.
Near Georgetown, TX 78633
Jonathan S
Job Details:
02/21/2021
REFRIGERATOR WHIRLPOOL ED5LVAXWQ00
Arrived on site to install previous diagnosed parts. Removed failed starting device and installed new. Powered unit on and measured amp draw. Found compressor has mechanically failed.
Near Georgetown, TX 78633
Jonathan S
Job Details:
02/21/2021
REFRIGERATOR WHIRLPOOL GSC25C6EYY02
"Arrived on site for refrigerator not dispensing water or making ice. At time of service ice container was full and is dispensing water. Customer stated after replacing the filter 3 times unit started working. Inspected filter housing, removed water filter and reinstalled. Found unit working. Inspected wire harness to door and found good. Informed customer to dispense 3 gallons when replacing water filter. All tested good, no water leaks detected.
Near Round Rock, TX 78665
Kayman
Job Details:
02/21/2021
MICROWAVE WHIRLPOOL WMH31017HS2
Arrived onsite for microwave not powering on. Upon inspection I found the fuse was showing open. I was not sent with a fuse so I went and picked one up and replaced. The microwave still will not turn on. I traced voltage out of the filter board to the cavity thermostat. Voltage was entering the thermostat but not exiting to power the control. I found the thermostat open. I am ordering the cavity Thermostat (W10269232) and returning with interlocks just Incase. ; ordrng 1 W10269232 (Thermostat)
Near Austin, TX 78732
David Z
Job Details:
02/21/2021
WASHER WHIRLPOOL WFW92HEFW0
"Arrived on site to diagnose washer that was throwing an error and running the drain. found errors F3E1 pressure sensor and F8E3 overflow. Could not get unit in diag mode. Swapped pressure sensor and was able to get in diag mode, but unit still trapped in overflow. Replaced control and switch and retested. Unit unlocked and passed diagnostic. All is working as designed. Call complete."
Near Georgetown, TX 78633
Jonathan S
Job Details:
02/21/2021
REFRIGERATOR GE GSE25ETHCBB
"Arrived on site for refrigerator not cooling after power outage. Inspected unit and work area. Found unit getting proper voltage. Gained access to control and bypassed to compressor and found running. Found failed control. Office to schedule appointment."
Near Austin, TX 78735
Leonardo
Job Details:
02/21/2021
COOKTOP JENN-AIR JIC4536XS
Arrived on site to test unit for F47 and F61 error codes. Found bad modules and ui. Replaced all parts test unit and unit test good job complete.
Near Georgetown, TX 78628
Jonathan S
Job Details:
02/21/2021
REFRIGERATOR WHIRLPOOL WRS325SDHZ05
Arrived on site for refrigerator front right roller broken. Inspected unit and work area. Found axle roller does not have the flat head on it and causing to slide through roller (see SD-QUICKPIC). Will need to replace axle. ; ordrng 1 WP2179826 (AXLE ROLLER )
Near Killeen, TX 76549
Al
Job Details:
02/21/2021
REFRIGERATOR WHIRLPOOL GS6NVEXSL01
Arrived on site and inspected 2/2 whirlpool gold series with ice dispensing issues.Confirmed the complaint and the ice bin was full of SOLID ice from the bottom to the top.I removed the ice bin and tested the auger motor and unit auger motor worked properly.It wouldnt dispense because of the solid ice blockage.Unit was tested with a hand full of ice cubes and it dispensed properly.No parts needed.Job complete
Near Killeen, TX 76542
Al
Job Details:
02/21/2021
RANGE WHIRLPOOL RF362LXSB0
"Arrived on site and inspected Whirlpool Range heating issues.Checked continuity on both bake and broil elements and both checked fine.Checked main harness at the terminal block and all wires were intact and secure.Checked voltage at the wall and did get constant 240/120/120The issues are from the outlet and plug, not the unit.Also cycled all burners and all cycled properly when turned from low to high.Customer will consult with an electrician to repair the 240 outlet through AHS.Unit works as designed Job complete"
Near Buda, TX 78610
Robert
Job Details:
02/21/2021
REFRIGERATOR GE GSL22JFXALB
Arrived on job for complaints of not cooling. Found the start device not working compressor cycles too fast. After replacement test operation.
Near Round Rock, TX 78681
David S
Job Details:
02/21/2021
WASHER WHIRLPOOL MVWC450XW4
"Arrived on site for washing machine leaking underneath. I inspected the unit and work area. I found fault codes F8e1 no fill long fill, f7e1 basket speed fault. I ran the unit through a diagnostics cycle. The unit ran through the diagnostics cycle with no issue. I inspected the gear case and motor and found everything in working order. I inspected the drain tube and found it not in the drain all the way. I correct the drain tube. And ran a calibration cycle. I ran another diagnostics cycle and found no leaks.
Near Buda, TX 78610
Kevin
Job Details:
02/21/2021
REFRIGERATOR GE GFE29HSDHSS
"Arrived on site and found user interface plastic is cracked and is no longer secure to door. After replacing it user interface is operating normally, job complete"
Near Georgetown, TX 78633
Jonathan S
Job Details:
02/21/2021
WASHER WHIRLPOOL WFW9200SQA12
"Arrived n site for washer leaking. Inspected unit and work area. Performed diagnostics mode and found error code F20, no water issue. Ran test cycle. Removed front and top access panel monitored test operation. Ran normal wash and inspected hoses and drain operation. Found no leaks or signs of water. Ran drain cycle and monitored standpipe. Found no leaks present during service. All tested good, no water leaks detected."
Near Temple, TX 76502
Tyler
Job Details:
02/21/2021
WASHER WHIRLPOOL WFW6620HC2
Arrived on site for washer still filling with water according to customer after every cycle was completed inside the dispenser. Upon arrival to stop around there was no leaks coming from the new and the valve that was previously installed I did however find that the water dispenser would fill up with water but weÂ’re not safe and out of the dispenser housing itself properly due to a warping inside the housing office will need to reschedule once the availability of new dispenser is known; ordrng 1 W11465532 (DISPENSER )
Near Austin, TX 78738
Robert
Job Details:
02/21/2021
MICROWAVE KITCHENAID KBHS109BSS00
Arrived on job for complaints of not heating. Found clock not counting down. Checked door switch and are good will need control. ; ordrng 1 W10915648 (cntrl-elec)
Near Andice, TX 78628
Tommy
Job Details:
02/21/2021
WASHER MAYTAG MVWC565FW2
Arrived onsite for unit not spinning. Upon arrival found unit motor intermittently operating ordering motor. Office to reschedule. Inspected unit gear case and found no damage. ; ordrng 1 W11497303 (Motor)
Near Georgetown, TX 78628
Tommy
Job Details:
02/21/2021
COOKTOP KITCHENAID KCES556HBL00
Arrived onsite for unit not operating upon arrival found unit popped and blew thermostat and wiring. Ordering new wiring harness. Found rear element damaged. Replaced also found front right damaged. Ordering. Also ordering new high limit switch . Office to reschedule due to part availability.; ordrng 1 W10471482 (High limit switch) and 1 W11110554 (Wiring harness) and 1 W11259508 (Element)
Near Austin, TX 78759
Scott
Job Details:
02/21/2021
REFRIGERATOR JENN-AIR JS42NXFXDE01
"Arrived on site found two led lights and one fresh food led light had failed . Replaced lights, all lights are functioning properly . Customer is still having door issues . Tried releveling unit . No water leaks detected at time of service. Call to set return .; ordrng 1 CNOTE."
Near Georgetown, TX 78633
Jonathan S
Job Details:
02/21/2021
REFRIGERATOR WHIRLPOOL GI5FSAXVY04
"Arrived on site for refrigerator not cooling. Customer stated that power went off and unit never powered back up. Inspected unit and work. Plugged unit in and found interior lights coming on. Attempted to perform diagnostics mode and found LEDs on UI only working when pressing on buttons, indicating a miscommunication from main control. Office to schedule appointment for return.
Near Round Rock, TX 78664
David S
Job Details:
02/21/2021
REFRIGERATOR WHIRLPOOL WRF535SWHZ02
Arrived on site for fridge not cooling. I inspected the unit and work area. I contacted claims and found out the unit is under warranty. I found the unit not cooling at all. I power cycled the unit and found no change. I found the fans and compressor not running. I tried to enter diagnostics and the unit would not enter. I found no power to the fan or compressor. I am ordering the control to complete the repair. The office will reschedule when we have an eta on the part.; ordrng 1 WPW10503278 (Control)
Near Leander, TX 78641
Wesley
Job Details:
02/21/2021
DRYER WHIRLPOOL MED7230HW0
"Arrived onsite and restored function with reset. Advised customer on resetting to restore function.
Near Leander, TX 78641
Wesley
Job Details:
02/21/2021
REFRIGERATOR WHIRLPOOL WRS586FLDM01
Arrived onsite and replaced icemaker. Customer water not on so unable to verify function. All checks good.
Near , TX 78642
Lou
Job Details:
02/21/2021
DOUBLE WALL OVEN KITCHENAID KCGS556ESS02
"Arrived on site to inspect cooktop calibration. Upon further inspection, I found the actual unit being serviced is the wall oven. I corrected the model/serial number info on the ticket. Customer advised that the temps in the lower oven are off approximately 25 degrees. Using my multimeter, I placed my thermal lead in the middle of the center rack and tested temps on Bake at 350 degrees. In the beginning, the unit temps were way off. Using a sensor from my van stock (W10859573), I removed and replaced the sensor and retested. Unit is operating as designed showing an average temp of 354.5 degrees. Job completed."
Near Leander, TX 78641
Wesley
Job Details:
02/21/2021
OVEN WHIRLPOOL WOD51EC0HS01
Arrived onsite and found error and no function of the display. Ordering display and returning with control. Attempted reset but unit is not operating as designed. ; ordrng 1 W11297709 (Console)
Near Austin, TX 78730
David Z
Job Details:
02/21/2021
REFRIGERATOR JENN-AIR JFFCC72EFS02
"Arrived on site and installed new fill tube and heater. Water still not flowing, so customer gave me a filter to use. Swapped filter for customer. Advised that if things stop again then we may need a pressure reducer. If we can remove filter to alleviate pressure we may be over pressured. On return if needed we can bring a valve and pressure reducer / line. All is working as this time, and verified ice maker fill. Call complete."
Near Georgetown, TX 78633
Jonathan S
Job Details:
02/21/2021
MICROWAVE WHIRLPOOL WOC54EC0HS04
Arrived on site to install previous diagnosed parts. Removed door and disassembled. Installed window pack and outer glass. Assembled door and reinstalled. Tested door operation. All tested good.
Near Austin, TX 78723
Matthew
Job Details:
02/21/2021
DISHWASHER KITCHENAID KDTE334GPS0
"Arrived onsite for dishwasher leaking from bottom left corner. Ran diagnostics and cleared out previous error code. Ran diagnostics cycle and all passed. Ran regular cycle and let dishwasher run. After period of test, Could not duplicate the issue. No leaks from underneath or at gasket. Recommended to insure proper loading"
Near Leander, TX 78641
Wesley
Job Details:
02/21/2021
REFRIGERATOR WHIRLPOOL WRS325SDHZ04
Arrived onsite and found customer placing leafy green produce on every shelf. Temperature 45f in fridge and 3f in freezer. Settings are on warmest selection. Customer advised that produce freezes and spoils consistently. Advised customer that fridge appears to be operating as designed and advised that produce on every shelf is bound to freeze based on normal operation of unit. See pics.