Service History 987 - Appliance Express

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ4

Near Temple, TX 76502

Lou

Job Details: 05/26/2021

"Arrived on site to inspect microwave not heating. Upon further inspection, I tested the unit with a cup of water for 30 seconds. Immediately after turning the unit on, I could hear the loud humming noise. I removed and replaced the magnetron, capacitor and diode and retested and unit is operating as designed. Once I had the unit back on the wall in its place, I retested and it continues to operate as designed. Job completed."

We serviced a

MAYTAG WASHER

Model MVW6200KW0

Near Leander, TX 78645

Justin

Job Details: 05/26/2021

Arrived on site for a washing machine that would not start. Upon arrival the customer stated that she started a cycle and shortly into it the unit froze and stopped working completely. Upon further inspection I found the power button not responding and all four top LED lights lit. I could not put the unit into diagnostics mode due to not being able to power down the unit. I unplugged the unit and found proper voltage at the wall. Cycling power did nothing to change status of UI. Ordering control and order to further diagnose and repair. Office to reschedule.; ordrng 1 W11447379 (Console) and 1 W11406492 (Control Panel) and 1 W11481116 (Encoder Control) and 1 W11481108 (Main Control)

We serviced a

JENN-AIR RANGE

Model JGRP548WP02

Near Kingsland, TX 78639

Cliff

Job Details: 05/26/2021

Arrived on site to replace previously ordered parts for range. Replaced appliance manager and tested unit. Found all is functioning properly at this time.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Austin, TX 78738

Robert

Job Details: 05/26/2021

Arrived on job for complaints of no ice. Ran diagnostics and test 120 harvest passed. Ran test 97 no water. Test heater it?s good. No water to top of door. Replaced valve and still no water spoke to SW and ordered control to be replaced. ; ordrng 1 W11330486 (CONTROL ) and 1 W11450890 (CONTROL )

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF507ESS01

Near San Marcos, TX 78666

Noah D

Job Details: 05/26/2021

"Arrived on site to inspect unit for not producing ice, upon inspection found the e2 error code for a motor fault. Checked voltage at Icemaker connection, 13v DC was present. Icemaker did not move when provided voltage, quoted customer to replace. Ordering Icemaker. Office to reschedule ; ordrng 1 W11294907 (icemaker)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ02

Near Killeen, TX 76542

Tyler

Job Details: 05/26/2021

"Arrived on-site for ice clumping in FC ice bin. Upon arrival found bottom of ice bin was one big chunk of ice. Also found IM fill tube clogged with ice and not mounted properly. Tested, received 12.7vdc to fill tube heater, received 215.5 ohms through fill tube heater. Found inlet valve is leaking water to ice tray when not needed. Ice maker is functioning as designed during harvest and fill cycle. Need to return with fill tube heater assy, pex line, and pressure regulator. Office to reschedule when parts availability is known. ; ordrng 1 W11496599 (FC fill tube and heater assy) and 1 W11495416 (Water valve) and 1 W10786952 (Pressure valve) and 1 8212547RP (Water line)"

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS01

Near Leander, TX 78641

David S

Job Details: 05/26/2021

"Arrived on site to diagnose UI speaker not working, customer informed us no sound whatsoever. Upon putting unit into diagnostics we found no error codes, tested the UI mute and unmute function and there is no speaker functionality. Ordering console for return repair and informing customer of the WiFi connect team phone number for post install of new UI. Office to reschedule for repair when part arrives.; ordrng 1 W11296171 (Console)"

We serviced a

WHIRLPOOL RANGE

Model WEG745H0FS0

Near Austin, TX 78717

David Z

Job Details: 05/26/2021

Arrived on site to diagnose cooktop that customer states has difficulty lighting. Examined Front runners and found ignitor was seated super close burner cap. Removed cooktop and found that ignitor had sleeve and were not adjustable. Replaced cooktop and made slight adjustments in to orifice holders. Cleaned out all orifice and burner heads and retested. Unit now working as designed and all burners functioning properly. Call complete.

We serviced a

MAYTAG WASHER

Model MVWB765FW3

Near New Braunfels, TX 78132

Andrew

Job Details: 05/26/2021

Arrived on site to test unit for catching clothes underneath agitator. Found agitator retention screw was loose and had about 3/8? gap. Per service pointer W11347319A replaced agitator and retention screw. Found no signs of gearcase failure. Spanner nut was properly tightened. Unit ran diagnostics as designed. No leaks detected. Job complete.

We serviced a

WHIRLPOOL RANGE

Model WFE510S0HB1

Near Georgetown, TX 78626

Jimmy J.

Job Details: 05/26/2021

"Arrived on site for Visibly Failed, Broken or Missing Parts - Electric Ranges - PRE-ID Door Hinge and Receivers. Found spring loaded hinge badly bent. Customer had disassembled the door already. Removed damaged hinge and installed new hinge. Installed door into hinge slots and door opens and closes as designed. Job completed."

We serviced a

KITCHENAID DISHWASHER

Model KDTE334GPS0

Near West Lake Hills, TX 78746

Leonardo

Job Details: 05/26/2021

Arrived on site to replace sump and motor. Replaced sump test unit no leaks present at this time job complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KSSC42MHS00

Near Austin, TX 78731

Luis

Job Details: 05/26/2021

Arrived on site for defective heater. Gained access to heater checked for continuity failed replaced defective heater assembly.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS00

Near Georgetown, TX 78633

Jonathan S

Job Details: 05/26/2021

"Arrived on site to install previous diagnosed part. Removed failed inlet valve and installed new. Had customer dispense water through dispenser and observed for possible water leaks. Put unit back in place and tested water dispenser. All tested good, no water leaks detected."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF540PADM3

Near Round Rock, TX 78665

Jimmy J.

Job Details: 05/26/2021

Arrived on site for Dishwasher power on but not operating. Placed in diagnostics and got F4E3 error code. No other error codes came on. Cleared error code. Removed sump and motor. Installed new sump and motor. Ran diagnostics and dishwasher completed all diagnostic cycles as designed. No leaks detected. Job completed.

We serviced a

MAYTAG WASHER

Model MVWC465HW2

Near Bastrop, TX 78602

Matthew

Job Details: 05/26/2021

Arrived onsite for washer not completing cycle. Upon arrival put unit in diagnostics and found long fill error code. Ran valve test and passed. Ran auto test and noticed unit was not draining properly. Found drain hose inserted more that four inches into standpipe causing siphoning. Adjusted hose and tested. Unit passed auto test. Unit is functioning properly. Noise complaint was due to unit being un leveled. Customer corrected issue. No error codes at this time

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Cedar Park, TX 78613

David Z

Job Details: 05/26/2021

Arrived on site for refrigerator with lights out in RC and FC. Performed diagnostic and found Freezer module has failed Replaced FC module and verified all lights are on and working as designed.Call complete

We serviced a

WHIRLPOOL DRYER

Model WED6200SW1

Near Austin, TX 78733

Kevin

Job Details: 05/26/2021

"Arrived on site and inspected dryer and found it will power on but motor will not turn, belt is in good shape, found thermal fuse has failed. Replaced thermal fuse from truck stock And it is now working properly. Airflow meter shows that vent to the exterior of the home is blocked, this is likely the reason that the fuse failed. Dryer should not be used until the vent to the exterior has been cleaned by a qualified service, job complete"

We serviced a

WHIRLPOOL OVEN

Model WOS62EC0AS03

Near Pflugerville, TX 78660

Wesley

Job Details: 05/26/2021

Arrived onsite and found oven disparity. On temp but found that unit had been calibrated up to 30f above zero. Tested and found unit should be set to zero for good function. Advised customer on oven design and function. All checks good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT108FZDM07

Near Austin, TX 78748

Luis

Job Details: 05/26/2021

"Arrived on site for door issues found defective door,replaced defective door."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ04

Near Kyle, TX 78640

Andrew

Job Details: 05/26/2021

"Arrived on site to test unit for FC drawer slides are hard to open. Found bearings were bad and assists were not engaging preventing door from sealing properly. Replaced slides, tested unit, unit works good. No leaks detected. Job complete."

We serviced a

MAYTAG DRYER

Model MEDB855DC4

Near Pflugerville, TX 78660

Wesley

Job Details: 05/26/2021

Arrived onsite and found a pinched wire to the console. Causing stuck button. Repaired wiring harness. Unit is now operating as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT549SZDB00

Near Leander, TX 78641

David S

Job Details: 05/26/2021

"Arrived on site to diagnose refrigerator not making ice, found that the ice maker was leaking, we replaced the ice maker, found the fill tube pushed too far back and readjusted the fill tube. Steamed out all of the ice behind the evap cover. Unit is operating as designed. Job complete"

We serviced a

MAYTAG COOKTOP

Model CSG7000CAB

Near Austin, TX 78749

Leonardo

Job Details: 05/26/2021

Arrived on site to replace regulator. Replaced regulator test unit and unit test good no leaks present at this time.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FPS00

Near Austin, TX 78733

Kevin

Job Details: 05/26/2021

"Arrived on site and customer has defrosted refrigerator properly, replaced evaporator cover with new one and recommended that customer allow 12 to 24 hours for refrigerator to get cold again, job complete"

We serviced a

WHIRLPOOL RANGE

Model WEG745H0FS

Near Cedar Park, TX 78613

David Z

Job Details: 05/26/2021

"Arrived on site to diagnose range that is making noise. Customer showed me a video of a rattling noise. Noise sounds like its coming from blower fan, but its not all the time. I ran the convect fan for several minutes and didnt find a noise from it.Office to schedule return visit. ; ordrng 1 W11107275 (Blower Fan)"

We serviced a

WHIRLPOOL DRYER

Model MEDC465HW

Near Andice, TX 78628

Lou

Job Details: 05/26/2021

"Arrived on site to inspect dryer not drying clothing and burn spots. Upon further inspection, the customer pointed out that the back left vent area was burned. I found it burnt and advised the customer that its normal. Customer provided a load of laundry that was damp and they had dried the load on timed dry for 50 mins. I found the vent tube at the back of the unit too long. Using my dryer vent test kit, I tested the airflow in the unit. After 3 tests, the unit failed each test. I tested with the vent tube off of the unit passed. I inspected the vent tube and found it clogged with lint. While checking the tube, I shortened the tube in order for the airflow to go directly to the tube going up to the ceiling. Also, I found that the tube going up to the roof/ceiling is badly clogged (photos) and will need to professionally cleaned. I provided the photos of the venting to the customer and recommended that they contact someone to come out to clean the vents. No lint observed in the unit during service, job completed."

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF606ESS01

Near Marble Falls, TX 78654

Cliff

Job Details: 05/26/2021

Arrived on site to diagnose a refrigerator that is turning off and not dispensing ice. Replaced user interface under one year warranty and am ordering motor to correct dispensing issue.

We serviced a

WHIRLPOOL WASHER

Model LSQ8243HQ0

Near Lago Vista, TX 78645

Justin

Job Details: 05/26/2021

"Arrived on site for a washing machine leaking. Upon further inspection I found a very slight drip at the valve, but a considerable amount of oil build up indicating a bad gear case. The customer stated it has not been able to run a high spin and when she went down there the liquid had an oily greasy feel. I found a faulty gear case and inlet valve.

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW2

Near Austin, TX 78745

Kevin

Job Details: 05/26/2021

"Arrived on site and inspected washer and found control lock is on, Removed Control lock and washer will now enter a diagnostic cycle, complete automatic test 12, and will enter a normal cycle as well.

We serviced a

WHIRLPOOL DRYER

Model WED7500GC0

Near San Marcos, TX 78666

Andrew

Job Details: 05/26/2021

Arrived on site to test unit for door not closing. Found unit has been fixed. Job complete.

We serviced a

GE REFRIGERATOR

Model GSL25JFPABS

Near Austin, TX 78733

Luis

Job Details: 05/26/2021

"Arrived on site for not cooling,no water or ice. Tested dispenser found insulation in door has pulled causing water line to freeze,unit will need a new freezer door and control,found broken dispenser auger will need new ice bucket assembly. Found fan running weak and damper not opening will also need damper,fan and main control ; ordrng 1 WR78X12315 (Freezer door) and 1 WR60X10074 (Fan motor) and 1 WR17X23255 (Ice bucket) and 1 WR09X10050 (Damper) and 1 WR55X10942P (Main control) and 1 WR55X10357 (Control)"

We serviced a

WHIRLPOOL WASHER

Model n/a

Near Dripping Springs, TX 78620

Brandon

Job Details: 05/26/2021

"Arrived on site for customer complaint of unit not agitating, found dog agitator ears failed, ordering parts. ; ordrng 1 80040 (Agitator dog ears)"

We serviced a

JENN-AIR COOKTOP

Model JGD3536BS00

Near Austin, TX 78730

Kevin

Job Details: 05/26/2021

"Arrived on site and replaced propane orifices not swapped on second visit, took one picture of all flames on and sent to CS

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ04

Near Austin, TX 78745

Luis

Job Details: 05/26/2021

Arrived on site for not defrosting. Replaced main control

We serviced a

WHIRLPOOL DISHWASHER

Model WDF560SAFB2

Near Kyle, TX 78640

Leonardo

Job Details: 05/26/2021

Arrived on site to test unit for no power. Test unit and unit getting 120v. Found bad control board. Replaced board test unit and unit test good job complete.

We serviced a

KITCHENAID OVEN

Model KOST100ESS03

Near Austin, TX 78704

Leonardo

Job Details: 05/26/2021

Arrived on site to replace control boards. Replaced board test unit and lights coming on job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF993FIFM00

Near Liberty Hill, TX 78642

Tommy

Job Details: 05/26/2021

Arrived onsite for unit not making ice. Upon arrival found unit not cool enough to generate ice found condenser coils clogged up. Removed clogging with shop vac and spoke with customer on time needed for unit to properly cool again. Job Completed.

We serviced a

WHIRLPOOL WASHER

Model WTW5005KW0

Near Lakeway, TX 78734

Robert

Job Details: 05/26/2021

Arrived on job for complaints of not agitating and spinning. Found the actuator failed not shifting properly. Replaced actuator and test . No leaks detected at time of service

We serviced a

WHIRLPOOL DRYER

Model MDE7600AYW

Near Austin, TX 78753

Matthew

Job Details: 05/26/2021

"Arrived onsite for dryer making squeaking noise. Upon arrival turned unit on and was working properly. Could not duplicate the issue. Customer is confident that the belt and wheels are going out.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH53521HZ4

Near Austin, TX 78746

Leonardo

Job Details: 05/26/2021

Arrived on site to test unit for not heating. Test unit and found bad magnetron will order new mag office to reschedule. ; ordrng 1 W10818686 (Magnetron)

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS0

Near Austin, TX 78754

Matthew

Job Details: 05/26/2021

Arrived onsite for dishwasher not starting or operating. Upon inspection found unit was operating however the sanitized functioning did not complete. The LED light would flash. Called tech line for assistance. According to tech line either the unit was interrupted or did not reach adequate temperature to sanitize. Checked OWI thermistor sensor and did not get a good reading. Recommended to customer to run hot water at the tap to insure unit was receiving hot water but also will be ordering sensor and harness due to reading. Heater did energize. SR#7730851665. (Need parts research on OWI sensor harness. 6 pin connector- yellow). Office to reschedule ; ordrng 1 PARTSRESEARCH (PARTS RESEARCH ) and 1 W11047695 (HEATING ELEMENT ) and 1 W11410464 (OWI SENSOR )

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC500ESS01

Near Lago Vista, TX 78645

Justin

Job Details: 05/26/2021

Arrived on site to install previously diagnosed parts. I installed the RC evap thermistor. I gained access to the control again and all thermistors were reading at 2.35k ohms which is correct. I plugged the unit in an waited for a good frost pattern. The frost pattern was good. The unit is now working as designed.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Austin, TX 78731

Kevin

Job Details: 05/26/2021

"Arrived on site and inspected dishwasher and found light is blinking and it will not start a cycle. Set it into a diagnostic cycle did not see any saved error codes and it completed cycle properly, ran two more diagnostic cycles And they both completed properly. Started a normal cycle and it is progressing normally.

We serviced a

AMANA WASHER

Model NTW4516FW1

Near Kyle, TX 78640

Kevin

Job Details: 05/26/2021

"Arrived on site and found hot water valve on wall is off, replaced valve assembly diagnosed by previous technician, after replacing washer will complete a calibration cycle then an automatic test cycle. No further repair is needed at this time, job complete."

We serviced a

KITCHENAID RANGE

Model KDRU767VSS04

Near Austin, TX 78704

Leonardo

Job Details: 05/26/2021

Arrived on site to test unit for f6e0. Found error code in system will need to replace control and ui office to reschedule. ; ordrng 1 W10116103 (Ui)

We serviced a

GE REFRIGERATOR

Model GNE27JMMKFES

Near Smithville, TX 78957

Matthew

Job Details: 05/26/2021

"Arrived onsite for refrigerator making rattling noise. Upon inspection could not duplicate the issue. Compressor running at .8amps, fans are running, no frost buildup on evaporator cover, unit is cooling properly. Unit was running properly. Did notice that the discharge line was close to suction line and could cause rattling. Inserted pads to dampen potential noise. Job complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Austin, TX 78734

Robert

Job Details: 05/26/2021

Arrived on job to replace previously diagnosed parts. After replacement test operation. All functions working properly.

We serviced a

KITCHENAID ICE MACHINE

Model KUIC18PNZS0

Near Austin, TX 78733

Luis

Job Details: 05/26/2021

Arrived on site for thin ice. Found small slab of ice formed no leaks at reservoir tank and good water flow diagnosed a defective water sensor replaced water sensor ; used 1 WPW10485962 (Water sensor) from stock

We serviced a

KITCHENAID DISHWASHER

Model KDTM704ESS0

Near The Hills, TX 78738

Robert

Job Details: 05/26/2021

Arrived on job for complaints of damage parts. Found the lower spray arm damaged. Replaced spray arm and test washer. No leaks detected at time of service

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW1

Near Liberty Hill, TX 78642

Tommy

Job Details: 05/26/2021

Arrived onsite for previously diagnosed parts. Upon arrival replaced unit cam and belt. Proceeded to test unit found unit now operating as designed. Job Completed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model MFD2561HES

Near Cedar Park, TX 78613

Justin

Job Details: 05/26/2021

"Arrived on site for a dispenser not dispensing water. Upon arrival the customer said the dispenser worked after service for a day or two, and then they heard a noise almost like something in the line and it stopped. They also stated that the dispenser has had a constant drip. I checked temps by the reservoir in the RC and found it at 30?F after being opened. I found the FC at 5?F. I gained access to the reservoir and found it frozen over again. I put the unit into diagnostics mode and found the damper running as designed. I then gained access to the thermistor and found it ohmd out at 6.5k which means it should be at 45?F, but it is at roughly 80?F. This indicates a bad thermistor. However, that should also mean it should be warming up and the issue they are having is temps to low. This indicates a bad control as well.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SMBM00

Near Georgetown, TX 78626

Jonathan S

Job Details: 05/26/2021

"Arrived on site for refrigerator right RC gasket torn and FC gasket falling off at bottom. Inspected unit and work area. Found right gasket torn and FC gasket checked okay. Attempted to flip FC gasket and found not staying in place. Found new gasket was a plastic mode to help keep gasket in place. Removed failed RC gasket and installed new, adjusted to gasket with heat gun. Installed new FC gasket and tested FC door operation and found staying in place. Customer stated that RC shelf and pantry door are broken. All else tested good, no water leaks detected.; ordrng 1 PLEASESEESTICKYNOTE (PLEASE READ STICKY NOTE)"

We serviced a

KITCHENAID ICE MACHINE

Model KUIC18PNZS0

Near Austin, TX 78756

Scott

Job Details: 05/26/2021

"Arrived on site for poor ice production. Ran diagnostics and found low water fill with and without filter in . Found valve failing . Ordering valve . . ; ordrng 1 W10881366 (VALVE )"

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near Round Rock, TX 78681

David Z

Job Details: 05/26/2021

"Arrived on site to follow up on leaking dishwasher with failed wash motor. Replaced sump and motor assembly. Leveled unit, found door rubbing on left and gap on top of unit. Ran unit after leveling and verified both arms are spinning, water level is proper, and unit is working as designed. Found paper on the drain trap, advised customer to make sure dishes are clean and no debris can enter. Leak was likely suds due to soap not getting properly circulated. Call complete, no water leaks found."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHB0

Near Pflugerville, TX 78660

Wesley

Job Details: 05/26/2021

Arrived onsite and found broken adjuster wheels. Also found customer wanted advice cleaning and maintenance. Advised extensively. Ordering adjusters to repair. ; ordrng 1 W10712395 (Adjuster)

We serviced a

WHIRLPOOL RANGE

Model RF367LXSY0

Near Georgetown, TX 78628

Tommy

Job Details: 05/26/2021

Arrived onsite for range top right cooktop not operating. Upon arrival found unit front right burner didnt have continuity through. Ordering burner.. Office to reschedule upon receiving.; ordrng 1 W10823692 (Element)

We serviced a

MAYTAG DRYER

Model MGDX655DW2

Near Austin, TX 78757

Scott

Job Details: 05/26/2021

"Arrived on site for gas smell when dryer only when dryer is used . Ran air flow and temp checks , both normal. All connections are good . Did smell slight gas smell. Valve is making lots of noise when activated . Recommend changing burner assembly.; ordrng 1 W10823508 (BURNER ASSY )"

We serviced a

WHIRLPOOL WASHER

Model CAE2743BQ0

Near Leander, TX 78641

David S

Job Details: 05/26/2021

"Arrived on site to diagnose washer diagnostic light coming on and now running. Upon arrival Put unit into diagnostics and found error code F7e1 for basket speed sensor fault. Accessed the tub and found that the gearcase is seized and wont spin properly, found unit needs a new cam and gearcase.

We serviced a

AMANA DISHWASHER

Model ADB1400AGB1

Near Manor, TX 78653

Matthew

Job Details: 05/26/2021

"Arrived onsite for failing dishwasher panel. Upon inspection found failed panel fasteners. Replaced fasteners, tested unit and unit is functioning properly. Job complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS01

Near Austin, TX 78750

David Z

Job Details: 05/26/2021

"Arrived on site to diagnose refrigerator fridge with cosmetic damage. On arrival customer showed me that the right door had a small ding in it. Customer had been doing a remodel and unit was stored in garage.

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW2

Near Austin, TX 78728

Scott

Job Details: 05/26/2021

Arrived on site to replaced heater sensor .. Repinned molex connection . Getting correct resistance at control. Ran both diagnostics tests and ran normal was for 10-15 mins . All checked normal no new error codes . No water leaks detected at time of service. Job complete .

We serviced a

WHIRLPOOL DRYER

Model WED5000DW2

Near Jarrell, TX 76537

Kayman

Job Details: 05/26/2021

Arrived onsite for dryer with door seal damaged. Upon inspection I confirmed the complaint and found the door gasket torn and frayed in a spot at the bottom. I replaced the gasket with the provided adhesive I advised the customer to wait a couple of hours before using the dryer to allow the adhesive to cure. Job complete.

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FRS6LR5EM8

Near San Marcos, TX 78666

Noah D

Job Details: 05/26/2021

"Arrived on site to inspect unit for ice build up around icemaker, upon inspection found the door extremely unlevel and causing warm air leak, leveled door and checked for any other issues, all functions worked. No air leaks found. Complete"

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Austin, TX 78717

David Z

Job Details: 05/26/2021

"Arrived on site to diagnose washer that is not properly cleaning clothes. Ran codes and found errors F7E6 for Motor Fault, and F7E5 for shifter fault. Tested unit and could hear whine coming from motor when trying to agitate. Ordering motor, cap, shifter, cam. Added to cancellation list. ; ordrng 1 W11497303 (Motor) and 1 W11428524 (Capacitor)"

We serviced a

JENN-AIR REFRIGERATOR

Model JS48NXFXDE01

Near Austin, TX 78738

Luis

Job Details: 05/26/2021

"Arrived on site for no cool. Found evaporator incased in ice,ran diagnostics bimetal reading closed,heater not powering on to defrost ice,removed evaporator cover found heater not powering on,removed harness to heater checked continuity on heater good,checked bimetal good. Found defective thermal fuse on neutral wire,voltage entering fuse but not exiting thermal fuse.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS01

Near Austin, TX 78741

Kevin

Job Details: 05/26/2021

"Arrived on site and inspected refrigerator and found freezer light is out and ceiling lights in fresh food is out, replaced freezer light and all others are now operating as well, job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Austin, TX 78748

Leonardo

Job Details: 05/26/2021

Arrived on site to test unit for unit not responding. Found touch pad not coming on and not responding. Ordering new console office to reschedule. ; ordrng 1 W11192369 (Console)

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Hutto, TX 78634

Wesley

Job Details: 05/26/2021

Arrived onsite and diagnosed control failure.

We serviced a

WHIRLPOOL DRYER

Model WED4850HW0

Near Leander, TX 78641

David S

Job Details: 05/26/2021

"Arrived on site to diagnose no heat on dryer. Customer informed the unit works but doesnt heat. Showing power and 120 on line 1 and line 2 and finding proper voltage but between line 1 and 2 is not getting proper voltage. Problem at breaker or outlet itself, apartment will need an electrician to resolve the issue. Job complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ11

Near Austin, TX 78753

Matthew

Job Details: 05/26/2021

Arrived onsite for refrigerator ice maker not making ice. Upon arrival found ice bin full of ice. Dispenser is also working properly. Harvested and filled during visit. Temperature is good. Customer does use lots of ice and style of ice maker may not be keeping up with demand. Explained to customer the amount of ice it produces and the time it takes. Called tech line for assistance and documentation. SR#7730849539.Unit is functioning properly.

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Austin, TX 78703

Jacob

Job Details: 05/26/2021

Arrived onsite for unit not putting in water. Tested unit. Unit was only putting in hot water. Checked the fill hoses coming in and they had good pressure. Changed out the water valve. Tested unit. Unit tested good. No leaks at this time. Job complete

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507ESS01

Near Georgetown, TX 78628

Tommy

Job Details: 05/26/2021

"Arrived onsite for refrigerator frosting by rear evap. Upon arrival found unit had bad drain pan. ; ordrng 1 W11457241 (Drain pan)"

We serviced a

MAYTAG WASHER

Model MVW6230HW0

Near Leander, TX 78641

David S

Job Details: 05/26/2021

"Arrived on site to diagnose washer making loud noise during cycle, customer informed us it makes a screeching noise at high speeds. Accessed the unit from underneath and found gearcase oil, replaced the gearcase and belt and recalibrated the unit, put through service diagnostics and unit is operating as designed. Job complete"

We serviced a

JENN-AIR COOKTOP

Model JED8430BDB

Near Georgetown, TX 78628

Jonathan S

Job Details: 05/26/2021

"Arrived on site for cooktop front left burner not working, downdraft rusted and front right vent with dark spot. Inspected unit and work area. Found dark spot on front right burner normal. Found downdraft vent discontinued and front right switch failed. Cus also requested to replace grease filter. Gained access to switch, removed failed and installed new. Assembled unit and tested operation. All tested good.

We serviced a

WHIRLPOOL DRYER

Model WED8000DW1

Near Florence, TX 76527

Kayman

Job Details: 05/26/2021

Arrived onsite for dryer no power.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Leander, TX 78641

David S

Job Details: 05/26/2021

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Leander, TX 78641

David S

Job Details: 05/26/2021

We serviced a

KITCHENAID RANGE

Model KVUC606JSS1

Near Leander, TX 78641

David Z

Job Details: 05/26/2021

"Arrived site to diagnose vent hood with air escaping from corners. Ran unit and verified air blowing out from under the cabinets.removed vent cover and found that vent hood was not sealed to the floor of the cabinet. Used foil tape to seal floor of cabinet to vent hood, and reseal vent. Tested unit and verified its not blowing out under the cabinet, but I feel a lot of back pressure thats causing the vent to bulge. Advised customer to have builder go look at the vents. Vent dpes not look deep / seem to allow good flow for a strong unit. Call complete, all is working as designed."

We serviced a

WHIRLPOOL OVEN

Model WFG320M0BB0

Near Georgetown, TX 78633

Jonathan S

Job Details: 05/26/2021

Arrived on site for oven not starting. Performed diagnostics and tested operation. Found oven ignited. Measured amp draw to igniter and found correct amps. Tested unit with the door open and closed. Tested of it a total of five times and every time it ignited. All tested good.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC604FSS00

Near Georgetown, TX 78633

Jonathan S

Job Details: 05/26/2021

"Arrived on site for RC not cooling and not producing ice in top ice maker. Inspected unit and work area. Found RC evaporator frozen. Found serial number out of service pointer. Per diagnostics mode and checked software version and found at 600. Called Whirlpool tech support and spoke with Rich, he stated service pointer W11033419D will need to be followed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Austin, TX 78738

Robert

Job Details: 05/26/2021

Arrived on job for complaints of water in tub. Found the RO system sharing drain allowing water to flow back to dishwasher. Instructed customer to have RO company remov the share drain system.

We serviced a

IKEA VENTHOOD

Model IHW7302YS0

Near Austin, TX 78722

Jacob

Job Details: 05/26/2021

"Arrived onsite for unit making noise during use and the unit won?t work on medium and or high settings. Turned on the fan. Heard noise. Was able to shake some of it out and found pieces of sheet rock some how falling out of the fan causing the noise. Looked at the control for the higher speeds and found that the medium and high speeds are not working, only low. Let customer know that the control switch needs to be replaced.

We serviced a

WHIRLPOOL FREEZER

Model WZF34X20DW01

Near Round Rock, TX 78665

Jimmy J.

Job Details: 05/26/2021

Arrived on site for Leaking from Behind - Chest and Upright Freezer. Removed rear cardboard cover and found return tube sweating causing water to drip onto freezer bottom panel. Removed evaporator cover to inspect evaporator coils and frost pattern looked great. Reached out to tech support and confirmed the water forming from the return tube was normal due to the freezer being in the outdoor area of their garage. Sweating and frost is also normal which is the cause of the pooling water. Recommended customer keep an eye on this area and place a towel down from time to time to keep water from forming pool on the garage floor. No repair required. Job completed.

We serviced a

KITCHENAID MICROWAVE

Model KMHS120ESS2

Near Lakeway, TX 78738

Robert

Job Details: 05/26/2021

"Arrived on job for complaints of spark sound and burn smell. Ran test cycle and has a short on hi side . Will need magnetron, capacitor and diode to be replaced.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Austin, TX 78757

Scott

Job Details: 05/26/2021

"Arrived on site for poor washer performance . Found wash motor not working . Ordering sump and motor also control,will also need rack stops and spray arm screw . No water leaks detected at time of service. Call to set return ; ordrng 1 W10165274 (SCREW ) and 1 W11085683 (SUMP AND MOTOR ) and 2 WPW10508950s"

We serviced a

JENN-AIR RANGE

Model JGRP436WP02

Near Austin, TX 78704

Jacob

Job Details: 05/26/2021

"Arrived onsite for unit not displaying. Looked at the display and unit was not displaying but was receiving commands when touching the screen. Parts are covered. ; ordrng 1 WPW10464535 (cntrl-elec)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS576FIDM00

Near Kingsland, TX 78639

Cliff

Job Details: 05/26/2021

Arrived on site to replace compressor for refrigerator. Replaced compressor and filter drier. Pulled vacuum on unit and charged it with manufacturers recommended amount of refrigerant. All is working properly at this time and no leaks were found at time of service.

We serviced a

KITCHENAID OVEN

Model KOSE500ESS05

Near Johnson City, TX 78636

Brandon

Job Details: 05/26/2021

"Arrived on site for customer complaint of door glass broken, found multiple glass layers broken, ordering glass, badge, and hinges. ; ordrng 1 W11354870 (Door) and 1 W10518672 (Badge) and 1 W11383648 (Window pack) and 2 W10639067 (Hinge)s"

We serviced a

KITCHENAID DISHWASHER

Model KDTM354DSS5

Near Austin, TX 78738

Robert

Job Details: 05/26/2021

Arrived on job to replace previously diagnosed parts. After replacement of console found the outlet will need to be replaced test dishwasher with extension cord and different outlet.

We serviced a

MAYTAG WASHER

Model MHW5630HC2

Near Horseshoe Bay, TX 78657

Cliff

Job Details: 05/26/2021

Arrived on site to diagnose a washer that is shaking during spin. Found upper springs not set in mounting. Reset springs and replaced shocks. All is working properly at this time and no leaks were found at time of service.

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0AS05

Near Round Rock, TX 78665

Jimmy J.

Job Details: 05/26/2021

Arrived on site for Double Oven won't unlock Cust is aware of trip/parts/labor costs. Pulled oven and removed thermal fuse and used jumper. Oven came back on when powered back up. Powered oven down. Installed new thermal fuse. Ran temps in both ovens and they are heating as designed. Job completed.

We serviced a

KITCHENAID MICROWAVE

Model KMHC319ESS5

Near Lago Vista, TX 78645

Justin

Job Details: 05/26/2021

"Arrived on site to install previously diagnosed parts. Installed the control and door. I then gained access to the inside of the unit and ohmd out the fuse, mag, transformer, all thermostats, and heating element. All tested good. I then tested the unit with a cup of water for a minute four times. The unit continued to heat. Unit is working as designed. Call complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBM03

Near Pflugerville, TX 78660

Wesley

Job Details: 05/26/2021

Arrived onsite and found e 2 error icemaker. Replaced the icemaker and repaired lighting issue with truck stock.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near Cedar Park, TX 78613

David Z

Job Details: 05/26/2021

Arrived on site to diagnose refrigerator with stuck ice bucket. On arrival tried to remove bucket and found it stuck. Was able to wedge the button and get enough lift to remove bucket. Replaced bucket with new. All is now working as designed. Call complete.

We serviced a

WHIRLPOOL RANGE

Model WEG750H0HZ0

Near Bastrop, TX 78602

Matthew

Job Details: 05/26/2021

Arrived onsite for potential gas leak. On arrival gas supply was turned off. Turned supply on and filled unit with gas to test. Tested all five top burners and bake burner. Could not duplicate issue or detect any leaks at this time. Customer will monitor. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ00

Near Georgetown, TX 78626

Jonathan S

Job Details: 05/26/2021

"Arrived on site for refrigerator not producing ice. Inspected unit and work area. Found fill tube frozen. Thawed fill tube and jumped power switch to ice maker. Performed diagnostics mode and cycled ice maker. Found calcium buildup and causing it to freeze fill tube. Cleared calcium buildup and ran fill cycle. All tested good, no water leaks detected."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHB4

Near Leander, TX 78641

David S

Job Details: 05/26/2021

"Arrived on site to diagnose dishwasher not heating, upon arrival we found the unit not responding to any commands from the UI, tested power from the outlet and found no power, gained access to the breaker for the unit and found it to tripped, customer informed us that it happens all the time and we informed her it is an arc breaker and gets weaker every time after it trips and needed replacing otherwise it will continue to happen. We checked the connection to the heating element and found it to be good. Put unit though diagnostics cycle and found it to be good, element is heating good. Informed customer of running hot water before starting cycle. Job complete."

We serviced a

WHIRLPOOL DISHWASHER

Model MDB9979SKZ0

Near Cedar Park, TX 78613

Justin

Job Details: 05/26/2021

"Arrived on site to install previously diagnosed parts. I installed the new control, wax motor, and drain pump. I then put the unit into diagnostics mode and ran a test cycle. The unit ran through as designed and drained at the end. No leaks observed at the time of service. Call complete."

We serviced a

WHIRLPOOL WASHER

Model WTW8000DW5

Near Austin, TX 78741

Kevin

Job Details: 05/26/2021

"Arrived on site and inspected washer and found F0E4 spin limited by water temperature, F3E2 inlet water temperature fault, F8E6 water hazard. Confirmed hot and cold are hooked up properly. Washer will complete all functions in manual diagnostics and also calibration 52 and automatic test 51. Found water is constantly dripping slowly into washer. Inspected valve and found some debris in the hot water fitting. took one picture. Showed issue to homeowner and replaced water valve assembly, explained to homeowner that whatever debris is needs to be corrected.

We serviced a

WHIRLPOOL RANGE

Model WFE505W0HB2

Near Jarrell, TX 76537

Kayman

Job Details: 05/26/2021

Arrived onsite for range with switch or burner clicking. Upon inspection I found the RF knob would make a crackling noise on certain settings. I verified voltage at the terminal block then I accessed the rear of the switch and found a small burn out or shortage within the switch. I replaced the switch and tested the unit. The unit is working s designed job complete.