We serviced a
KITCHENAID DISHWASHER
Model KDTE104ESS1
Near Spicewood, Texas 78669
Leonardo
Job Details: 01/06/2022
Arrived on site to test unit for unit stopping. Found last tech had left wire off. Secured connection test unit and unit test good job complete.
We serviced a
WHIRLPOOL WASHER
Model WFW95HEDW0
Near Seguin, Texas 78155
Andrey
Job Details: 01/06/2022
"Arrived on to test unit for high pitch sound during spin, tested unit found stater rubbing against rotor, on one side, unit being putting out off balance error on previous trip couldve contributed to stater and rotor needing to be replaced, also drain pump putting out Extremely loud grinding noise, got approval from AHS to replace parts, replaced parts tested unit, unit is running a lot better and quieter, but slight intermittent high pitch sound is still present at times especially during high rpm changes, The sound could be part of a normal wear and tear process, advised customer to run couple of loads through to see if the sound will subside if any issues persist call American home shield, unit running as designed no leaks detected job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Austin, Texas 78717
Kimo
Job Details: 01/06/2022
Arrived to install new heating element as per SP W11540964 - Special Project S17304 installed new element and tested unit and found unit operating as designed. Job complete.
We serviced a
WHIRLPOOL VENTHOOD
Model WVU37UC6FS1
Near Georgetown, Texas 78633
Jonathan S
Job Details: 01/06/2022
"Arrived n site to,install previous diagnosed part. Was able to get fan motor to operate on low and medium but on high fan would become unbalanced. Will need to replace motor with blade. Office to schedule return when ETA is available. ; ordrng 1 W11100651 (Fan motor)"
We serviced a
WHIRLPOOL RANGE
Model AER6303MFS2
Near Burnet, Texas 78611
Wesley
Job Details: 01/06/2022
Arrived onsite and replaced both large burners to repair as they had been shorted. All else checks good. Unit is now operating as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ02
Near Austin, Texas 78738
Luis
Job Details: 01/06/2022
"Arrived on site for ice build up in freezer section. Ran diagnostics changed defrost setting to basic,adjusted freezer door checked door seal good."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Austin, Texas 78717
Kimo
Job Details: 01/06/2022
Arrived onsite for washer not washing properly. Upon further inspection I found that shift actuator arm had cam loos from the cam. I replaced shift actuator and tested unit and found that the unit is now operating as designed.job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ5
Near Hutto, Texas 78634
Cliff
Job Details: 01/06/2022
Arrived on site to repaint burn spots on microwave interior. Cleaned and repainted spots and advised customer to let enamel paint cure for 24hrs prior to using unit.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Burnet, Texas 78611
Wesley
Job Details: 01/06/2022
Arrived onsite and identified dented door. Ordering panel and nameplate to repair. Office to reschedule. ; ordrng 1 W11416371 (Panel) and 1 W10909682 (Nameplate)
We serviced a
WHIRLPOOL WASHER
Model MVW6230RHW2
Near Leander, Texas 78641
David S
Job Details: 01/06/2022
Arrived on site for the lid not locking in place. We inspected the unit and work area. We found the lid not closing all the way. We found the back screws resting on the lid not allowing it to close. We are ordering the lid and both hinges; ordrng 1 W11551369 (Left hinge) and 1 W11551376 (Right hinge)
We serviced a
MAYTAG WASHER
Model MVW7230HC0
Near Elgin, Texas 78621
Matthew
Job Details: 01/06/2022
Arrived onsite for washer issues. Called customer (not onsite) explained was having water temperature issues. Ran diagnostics and found F0E4 spin limited by water temperature and f0e3 oversized load. Ran test and found supply water lines reversed. Notified customer that Lines needed reversal. Unit is functioning properly. Other issues at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM00
Near Andice, Texas 78628
Jonathan S
Job Details: 01/06/2022
"Arrived n site to install previous diagnosed parts. Gained access to bimetal harness. Verified failure at harness connection. Checked fan resistance and found at 83 ohms. Measured heater resistance at 33 ohms. Removed failed bimetal harness and installed new. Powered unit and performed diagnostics mode. Tested all components and found working. Assembled unit, all tested good. No water leaks detected during service."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Bee Cave, Texas 78738
Luis
Job Details: 01/06/2022
"Arrived on site for light issues. Diagnosed a defective led module,replaced freezer led module."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ1
Near Leander, Texas 78641
David S
Job Details: 01/06/2022
Arrived on site for keys not working on the console. We gained access to the control and found the Ui ribbon not seated properly. We removed the ribbon and reseated it properly. We tested the microwave and found all functions working. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near San Marcos, Texas 78666
Andrey
Job Details: 01/06/2022
"Arrived on site to test nit for humming noise, tested unit found cold water valve not opening, just buzzing, did a quick wash on just hot water, unit functioned as designed, replace valve tested unit unit now running as designed no leaks detected job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Cedar Park, Texas 78613
David S
Job Details: 01/06/2022
"Arrived on site to replace the gear case. We replaced the gearcase, cam, and belt. We calibrated the unit, and tested it. The unit is working as designed. Job complete."
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Austin, Texas 78739
Leonardo
Job Details: 01/06/2022
Arrived on site to replaced element. Replaced element test unit and unit test good job complete.
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS01
Near Austin, Texas 78745
Robert
Job Details: 01/06/2022
Arrived on call for complaint of oven not shutting off. Test both top and bottom oven twice and both ovens working properly.
We serviced a
KITCHENAID REFRIGERATOR
Model KSSP48QJS00
Near Austin, Texas 78735
Luis
Job Details: 01/06/2022
Arrived on site for no cool. Compressor and fans running,removed evaporator cover found uv dye leaking from heat exchanger diagnosed unit will need a new compressor,evaporator,heat exchanger,access valve and drier.
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Austin, Texas 78721
Tyler L
Job Details: 01/06/2022
"Arrived on site for complaints of water leaking. Found water trails and splashes all on the back panel, from the inside and outside, starting at the top. Checked valve and found it is not leaking. Checked tub for cracks or holes and found none. Ran deep fill and found the unit would not stop filling. Checked pressure hose and found it clogged. Attempted to clean out the connection at the outer tub, but was unsuccessful. Will need new control board and new tub to complete repair.
We serviced a
MAYTAG RANGE
Model MGR57550ADW
Near Taylor, Texas 76574
Cliff
Job Details: 01/06/2022
Arrived on site to diagnose a range that has burners not igniting. Found right side ignitor out of position and reset them for proper operation. All is working properly at this time.
We serviced a
HOTPOINT REFRIGERATOR
Model CTX18EAXGRWH
Near Taylor, Texas 76574
Cliff
Job Details: 01/06/2022
"Arrived on site to diagnose a refrigerator with gasket that is torn. Found gasket not torn through and not causing failure to refrigerator.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH1163XVS4
Near Copperas Cove, Texas 76522
Tyler
Job Details: 01/06/2022
Arrived on site for microwave intermittently ticking on at random when any of the cabinets where shut around the microwave. After tests door switchs and interlock asms but found all working as designed. Eventually found when door is shutting the Liner and door are not evenly making contact. Found liner is starting to warp.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Niederwald, Texas 78640
Leonardo
Job Details: 01/06/2022
Arrived on site to test unit for not draining. Found clogged drain motor. Removed clogged test unit and unit test good job complete.
We serviced a
GE RANGE
Model JB670DP1BB
Near Manor, Texas 78653
Matthew
Job Details: 01/06/2022
Arrived onsite for front 2 burners not functioning. Upon inspection lifted cooktop and found burned wiring harness. Looked in parts breakdown for replacement parts but could not find. Will need parts research on main wiring harness and cooktop harness.. ; ordrng 1 Partsresearch (Main harness) and 1 Partsresearch (Cooktop harness)
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Austin, Texas 78717
Kimo
Job Details: 01/06/2022
Arrived onsite to install heating element as per Special Project S17304 SP W11540964. Installed parts and tested unit and found no leaks at this time. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Austin, Texas 78751
Jacob
Job Details: 01/06/2022
"Arrived onsite to replace control ordered by previous tech. Reply the control. Tested the unit. New control got stuck in drain mode and would not work after that. Called tech line, and suggested to look at the pressure hose just incase it is not clogged or have issues and possibly replace both control and pump drain once again. Office to reschedule ; ordrng 1 W11498796 (Control) and 1 W10775446 (Pump drain)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF540PADM3
Near Dripping Springs, Texas 78620
Noah D
Job Details: 01/06/2022
Arrived on site to inspect unit for not opening all the way and closing by itself. Upon inspection found the units pad shredded causing the springs to pull the door closed. Replaced pad and tested. Complete
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD612ESS01
Near Austin, Texas 78748
Robert
Job Details: 01/06/2022
Arrived on call for complaint of some lights not working. Found the top light in freezer cause of lights not working.After replacing just the one light all the lights returned to normal.
We serviced a
MAYTAG REFRIGERATOR
Model MSS25C4MGZ00
Near Austin, Texas 78749
Jacob
Job Details: 01/06/2022
"Arrived onsite for unit not making ice. Customer said they only replaced the filter and it stopped making ice. Checked the water dispenser and water flowed out with normal pressure. Replaced the ice maker because it had cubes in it that never got dumped out and where shriveled in tray. Replaced the ice maker and couldnt get unit into diagnostics to. Called tech line and helpful to get into diagnostics and had me run harvest and fill water test. All checked good. Said for the customer to use and to monitor the ice maker at this time. spoke with Leon, got sr#7732662746. No leaks at this time. Job complete"
We serviced a
MAYTAG DRYER
Model MEDB765FC0
Near Hutto, Texas 78634
Cliff
Job Details: 01/06/2022
Arrived on site to diagnose a dryer that is not heating. Found cutoff t-stat open preventing power from reaching heating element. Replaced cutoff and all is working properly at this time. Advised customer on clogged external venting and that it would need to be corrected prior to using dryer
We serviced a
WHIRLPOOL WASHER
Model WTW6120HC2
Near Austin, Texas 78737
Noah D
Job Details: 01/06/2022
"Arrived on site to inspect unit for not standing normally due to rolled right foot corner, upon inspection found the unit was bent during shipping, replaced outer shell and tested unit. No leaks found and diagnostic cycle ran with no issues. Complete"
We serviced a
WHIRLPOOL WASHER
Model WTW6120HC2
Near Austin, Texas 78737
Robert
Job Details: 01/06/2022
Arrived on call for complaint of cabinet damaged. Confirm the cabinet front right corner damaged and foot. Will need two man two hours. ; ordrng 1 W10676681 (Cabinet) and 1 W11213957 (Feet)
We serviced a
GE COOKTOP
Model PP7030SJ2SS
Near Georgetown, Texas 78633
Lou
Job Details: 01/06/2022
"Arrived on site to inspect cooktop element not working. Upon further inspection, the customer pointed out that the center burner element is not working on the power burner setting. Tested the burners and found them all operating as designed except the middle burner. I had the customer sign the waiver of damages from lifting glass cooktop and raised the glass portion of the cooktop. I tested voltage at the switch and found it providing 240V to the inner and out elements. . Tested the cooktop one more time before leaving and all burners are operating as designed.
We serviced a
WHIRLPOOL ICE MACHINE
Model WUI95X15HZ00
Near Austin, Texas 78731
Kevin
Job Details: 01/06/2022
"Arrived on site and replaced control board and transformer diagnosed by previous technician. After replacement recirculating pump is running and water is flowing over evaporator plate. Customer will allow 2 days for ice production, job complete"
We serviced a
KITCHENAID ICE MACHINE
Model KUID508ESS1
Near Austin, Texas 78703
Luis
Job Details: 01/06/2022
"Arrived on site for cloudy ice. Some ice in bin clear and cloudy,found residue is water pan,wiped out residue advised customer to let unit run with no filter.
We serviced a
GE MICROWAVE
Model PEB2060SM1SS
Near Austin, Texas 78703
Jacob
Job Details: 01/06/2022
Arrived onsite to replace part ordered by previous previous tech. Went ahead and replaced capacitor and diode along with the magnetron. Tested the unit. Unit tested good. No issues at this time. Job complete
We serviced a
WHIRLPOOL DRYER
Model WED8127LC1
Near Del Valle, Texas 78617
Tyler L
Job Details: 01/06/2022
Arrived on site for complaints of no power. Found unit with no power and nothing responding. Found voltage at the outlet to be incorrect. L1 to neutral showing only 25vac. L2 to neutral showing 120vac. L1 to L2 showing 95vac. Advised customer to have an electrician fix the outlet. Job complete.
We serviced a
KITCHENAID OVEN
Model KOSE500EBS04
Near Wimberley, Texas 78676
Andrew
Job Details: 01/06/2022
"Arrived on site to test unit for getting too hot and heating way beyond set temps. Found oven sensor out of range at room temp also found control not turning broil element off. Customer also stated console display numbers were only partially displaying. Replaced oven sensor and control, tested unit, unit now working as designed. Console is now displaying properly.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS06
Near Elgin, Texas 78621
Matthew
Job Details: 01/06/2022
Arrived onsite to replace previously diagnosed parts. Replaced main control. Tested unit and unit is functioning properly. Job complete.
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Austin, Texas 78754
Matthew
Job Details: 01/06/2022
Arrived onsite for dryer making noise. Tested unit and heard noise. Upon inspection found debris in between seal. Removed debris and tested. No noise coming from machine. Unit is functioning properly. Job complete
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HV1
Near Austin, Texas 78745
Tyler L
Job Details: 01/06/2022
Arrived on site for install of previously diagnosed part. Installed new drawer panel. Drawer opens and closes correctly. Found small dent on bottom left side. Customer would like a new panel. Office to reschedule.; ordrng 1 W11516729 (Panel)
We serviced a
MAYTAG WASHER
Model MHWE251YG00
Near Elgin, Texas 78621
Matthew
Job Details: 01/06/2022
"Arrived onsite for washer not advancing through cycle. Upon arrival put unit in diagnostics and found stored error code F9e1 drain pump long drain, f9e2 pump drive system , f8e3 overflow condition , f1e1 pump driver main relays error. Ran auto test and passed. Ran additional auto test again and drain failed. Pump did energize but sounds like motor is giving out. Will need to order and replace drain pump. Also ordering clamps and lower hose and check ball. Will need AUTHO. Office to reschedule ; ordrng 1 WPW10730972 (Drain pump) and 1 WP616099 (Clamp) and 1 W11366249 (Hose) and 1 WP696392 (Clamp) and 1 WPW10405608 (Air trap) and 1 8540013 (Ball) and 1 WP2262071 (Tie) and 1 AUTHO (AUTHO)"
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS01
Near Cedar Park, Texas 78613
David S
Job Details: 01/06/2022
"Arrived on site for door glass being broken. I inspected the unit and work area. I found the outer glass broken, the inner panel dented and the inner glass scratched, I also found the vent missing the mounting screws. I am ordering the install kit, inner glass and inner panel. ordrng 1 WPW10618107 (Inner glass) and 1 WPW10709147 (Inner panel) and 2 W10760039 (Install kit)s"
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0AS00
Near Austin, Texas 78729
Justin
Job Details: 01/06/2022
"Arrived on site for a wall oven that was hissing while in use, and then eventually stopped working. Upon arrival the customer provided a video of the sound. In the video I found that steam was aggressively coming from the top oven while running and hitting the console. I gained access to the thermal fuse an found it open, which indicates a bad fuse. I informed the customer that this would allow the unit to turn back on, but I will still need to further diagnose the unit for the abnormal sound. I installed the new fuse and then tested the unit. I put the unit into diagnostics mode and found no stored error codes l I then ran an auto test and activated each relay. I found all functioning as designed. I then preheat both lower and bottom ovens. While the fans were running I verified with the customer that this is what they deemed as an abnormal sound. They stated it was. I informed them that it is normal sound, and the way the unit routes the airflow it can cause a slight whistle. I also found the vent for steam right where the steam was coming out in the video. I also found this was normal design. I found no other failure on the unit.
We serviced a
WHIRLPOOL DISHWASHER
Model JDPSS245LX0
Near Wimberley, Texas 78676
Andrew
Job Details: 01/06/2022
"Arrived on site to test unit for not starting. Verified proper voltage(120vac). Found error code f8e4(open overflow switch). Found overflow pan was full of water. Found inlet valve was weeping. Tightened water line and leak is no longer present. Removed water and cleaned pan. Tested unit, unit now working as designed. No leaks detected. Job complete."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH78019HV2
Near Austin, Texas 78728
Justin
Job Details: 01/06/2022
"Arrived on site for a microwave with no power. I tested voltage at the wall and found none. Upon further inspection I found the GFCI breaker had popped. I flipped the breaker back on and then tested the unit. I ran the unit several times with a microwaveable cup of water, and found the breaker never popped again. I found the unit is working as designed. I informed the customer of my findings. I advised the customer that if the breaker continues to pop, that they may need to check the breaker.
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5FHAXVB00
Near Seguin, Texas 78155
Andrey
Job Details: 01/06/2022
"Arrived on site to test unit for filter housing leak, tested unit found housing leaking, replaced housing today so customer has filtered water, also dispenser motor is seized, Will need approval for a new dispenser motor and shaft no leaks detected office to get authorization and reschedule; ordrng 1 W10822606 (Dispenser motor) and 1 2322488 (Housing for dispenser) and 1 WP2188917 (Drive shaft)"
We serviced a
KENMORE DISHWASHER
Model 665.12783K310
Near West Lake Hills, Texas 78746
Kevin
Job Details: 01/06/2022
"Arrived on site and inspected dishwasher and found standing water inside of tub. Removed water with vacuum and found A piece of glass inside the drain pan keeping it from spinning. After removing glass added water through a normal cycle and then canceled cycle and water is drained out properly. At this time drain pump is still running, If drain pump fails a new one will be needed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Canyon Lake, Texas 78133
Andrew
Job Details: 01/06/2022
"Arrived on site to test unit for unit completely powering down. Customer stated breaker would have to be tuned off then back on and itll work good till next time it turns off. Voltage to unit is correct. Customer had electrician replace breaker(non gfci) to rule out possible breaker issue. Was not able to replicate issue while engaging components in diagnostics. Spoke with tech line and advised to replace HV board and pantry UI harness. Replaced parts, tested unit, unit working good. No leaks detected. Job complete.SR#7732664210"
We serviced a
WHIRLPOOL WASHER
Model WFW9400SW01
Near Austin, Texas 78703
Jacob
Job Details: 01/06/2022
"Arrived onsite for unit not draining out the water. Put unit in diagnostics and got F21 long drain. Looked at the drain pump for any obstructions and did find that it was clogged with a few items not allowing the water to drain correctly. Removed items. Tested the unit. During trying to drain out the water, the pump would not drain out as it is burned up.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507ESS01
Near San Marcos, Texas 78666
Andrey
Job Details: 01/06/2022
"Arrived on site to replace previously diagnosed evap harness, user interface and support, replaced parts tested unit, evaporator started to develop a good frost pattern and fan is running.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Cedar Park, Texas 78613
Kimo
Job Details: 01/06/2022
Arrived onsite to install previously designed parts. Upon arrival I installed new drain pump and install kit. I could not test pump due to the water to the house being turned off. Job complete
We serviced a
JENN-AIR REFRIGERATOR
Model JB36NXFXRE01
Near Austin, Texas 78731
Kevin
Job Details: 01/06/2022
"Arrived on site and inspected refrigerator and found a dent on the door. A new door has already been ordered, builder should be able to move forward with completing kitchen installation
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near Leander, Texas 78641
David S
Job Details: 01/06/2022
Arrived on site for freezer thawing out every couple of days. We inspected the unit and work area. We found the freezer draw frozen shut. We gained access to control and tested the freezer thermistor and found it working as designed. We found no voltage being sent to the thermistor from the control. We replaced the control and set it to fixed defrost. We spoke to the customer about defrosting the unit for 48 hours to allow the freezer drawer to open again due to ice build up.
We serviced a
WHIRLPOOL OVEN
Model KODE500ESS04
Near McGregor, Texas 76657
Jonathan M
Job Details: 01/06/2022
Arrived on site for an oven that is heating the bottom drawer beneath the oven too hot and is getting uneven temperatures in the oven. Inspected unit and work area. Advise the customer of the installation guide about the drawers beneath the ovens having to be fit within standards set by government. Tested the oven temperatures on both ovens. And found the lower oven at optimum temperatures but found the upper oven off by 20?. I talked to calibrate the unit and found temperatures were too high on the first setting. Adjusted temperatures again and found the unit working as designed. Call complete.
We serviced a
UNKNOWN VENTHOOD
Model KVWB406DSS3
Near Georgetown, Texas 78633
Lou
Job Details: 01/06/2022
"Arrived on site to inspect venthood turning on automatically. Upon further inspection, the customer advised that the unit turns off on its own and then comes back on. I removed the panels to access the main control and found the control harness connector was not fully plugged in. Plugged in all the way and retested the unit and it is operating as designed.
We serviced a
WHIRLPOOL WINE COOLER
Model WUW35X24DS
Near Andice, Texas 78628
Lou
Job Details: 01/06/2022
"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the compressor, UV dye drier and access valve and performed a push pull test. During the test, the compressor acted as if it were going to come on and then blew smoke out the access valve. I heard the start device click as well. I replaced the start device and retested and the compressor continues to fail. I tested the compressor windings and found no ohm reading telling me the compressor is bad. I checked the control and tested voltage to the compressor and got 123V and tested the transformer and got 16VAC. I advised the customer of the issue and am ordering a new compressor, access valve, main control and CNOTE-LS TO INSPECT COMPRESSOR BEFORE RETURNING SERVICE. Office to schedule return service and unit left unplugged for safety.; ordrng 1 W11377390 (Compressor kit) and 1 TJ90SF8404 (Access valve) and 1 W11484599 (Main control) and 1 CNOTE (LS TO INSPECT COMPRESSOR BEFORE RETURNING SERVICE)"
We serviced a
KITCHENAID REFRIGERATOR
Model KSCS25FTMS01
Near Georgetown, Texas 78628
Jonathan S
Job Details: 01/06/2022
"Arrived on site for refrigerator leaking water. Inspected unit and work area. Found defrost drain clogged. Will need attempt to clear drain line.. Cleared drain line and tested drain . All tested good, no water leaks detected.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS06
Near Copperas Cove, Texas 76522
Tyler
Job Details: 01/06/2022
"Arrived on site for microwave needing previously diagnosed ACU. Upon arrival confirmed prior complaint and installed needed board. Reassembled and tested unit and found all light, heating, motor functions working as designed. Call complete"
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Austin, Texas 78704
Jacob
Job Details: 01/06/2022
Arrived onsite to do a check of the drain pump and possibly the heating element as per service pointers. Checked both parts and all checked good. No leaks at this time. Customer wants the panel ordered to see if the new handle will come with the door. Ordered part. Office to reschedule ; ordrng 1 W11416790 (Panel)
We serviced a
WHIRLPOOL DRYER
Model WED49STBW0
Near Belton, Texas 76513
Al
Job Details: 01/06/2022
"Arrived to inspect dryer not powering on. Confirmed the complaint, checked voltage at the outlet and the back of the unit and got 240/120/120. Checked the thermal fuse and it was defective. Removed and replaced it and unit powered on and began heating. Customer satisfied, Job complete."
We serviced a
KENMORE REFRIGERATOR
Model 253.7041342
Near Belton, Texas 76513
Al
Job Details: 01/06/2022
"Arrived on site to inspect water underneath the freezer drawer. Confirmed the complaint and found the drain tube was clogged up and frozen over causing the leaking. Disassembled and used my steamer to clear the drain. Reassembled and unit began operating properly without any leaks.
We serviced a
GE DISHWASHER
Model GLD2850V00CS
Near Killeen, Texas 76549
Al
Job Details: 01/06/2022
"Arrived back on site to install previously ordered parts. Checked voltage at the junction box and even retired the electrical nuts and got 123 volts. Disassembled, unplugged the power supply at the harness and got the same 123 volts. Removed and replaced the door switches, main control with touchpad. Unit still only beeped once and never powered on.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFSS2614QE6A
Near Belton, Texas 76513
Al
Job Details: 01/06/2022
"Arrived to inspect control beeping and warm temperatures in both compartments. Confirmed the complaint, but couldnt get actual temperatures due to customer having doos opened and I arrived. Due to recent repair I called GC who confirmed this would be a sealed system repair due to all recent installed parts. Also ordering authorization, sealed system, 2 hours. ; ordrng 1 5303918284 (Evaporator Kit) and 1 240550938 (Compressor) and 1 297259515 (Controller) and 1 297286803 (Capacitor) and 1 5303305677 (Dryer Filter) and 1 Authorization (Sealed system tech, 2 hours , authorization), states that autho needed"
We serviced a
WHIRLPOOL RANGE
Model WFE535S0JZ0
Near Hewitt, Texas 76643
Jonathan M
Job Details: 01/06/2022
"Arrived on site for arrange that is heating up the cooktop and Consol when used for more than a couple of hours. Inspected unit and work area. The customer advised that usually this isnt a problem but when they seem to bake anything for more than two hours, the surface on the cooktop and the consoles tend to be pretty hot to touch and did not know if that was normal or not. Did some checks on the oven to ensure the airflow is coming out properly and that all elements were working. All checks good. I did go over the user care guide to show them that it is normal and within range for the the unit cooktop and console to heat up due to the direction of the airflow from the oven going out. I gave the customer a couple tips on what they can do to trim down the problem but they advise that it is within range. The unit is working as designed. Call complete."
We serviced a
AMANA DRYER
Model ned4655ew1
Near Temple, Texas 76501
Al
Job Details: 01/06/2022
"Arrived to inspect newly purchased dryer not heating. Confirmed it would power on, but there was no heat. I checked the 240 volt outlet and got L1/L2=7, L1/N=124, L2/N=7. The issues are with the outlet, not the dryer. Customer did advised he was told the outlet wasnt working properly. Customer needs an electrician to fix the outlet. I even plugged the unit in and checked voltage at the back of the unit and got the same readings. Job complete"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FGHC2331PFCA
Near Georgetown, Texas 78633
Lou
Job Details: 01/06/2022
"Arrived on site to inspect refrigerator no cool. Upon further inspection, I tested temps in the FC=-1 at the bottom of the FC section but there were food & drink items at the top of the FC section that werent frozen. Also found the UI missing digits. I removed the evaporator cover and found a large amount of ice at the top of the evaporator. Placed the unit in diagnostics and tested the defrost element and it is operating as designed. Tested the fans and they are operating as designed. I removed the. From the evaporator and monitored the evaporator and it produced a good frost pattern. I recommended that the customer replace the UI due to,the missing digits. I removed and replaced the UI and cycled power and recommended that the customer allow the unit to cool for at least 24 hours. No water leaks observed during service, job completed."
We serviced a
GE MICROWAVE
Model JNM1541SN1SS
Near Killeen, Texas 76549
Tyler
Job Details: 01/06/2022
Arrived on site for microwave needing previously diagnosed control upon arrival installed needed part reassembled and tested unit. Found unit fully functioning as designed including heat8ng. Call complete
We serviced a
KENMORE RANGE
Model 790.9141901
Near Copperas Cove, Texas 76522
Tyler
Job Details: 01/06/2022
Arrived on site for range not funct correctly. Upon arrival confirmed issue. After further testing I found 250v to control but when bake was activated I found no power being sent to the bake or broil element. Found all four inf. Switchs also failing..; ordrng 1 316455420 (Control) and 1 316354402 (Overlay) and 2 316436000 (Inf. Switch)s and 2 316238201 (Inf. Switchs)s and 2 318178110 (6in burner)s and 1 316282101 (Burner (FR)) and 1 316555800 (Burner (LF)) and 1 Cnote
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00L
Near Harker Heights, Texas 76548
Tyler
Job Details: 01/06/2022
Arrived on site to install previously diagnosed nameplate. upon arrival install needed part. Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSR57R18DM03
Near Gatesville, Texas 76528
Jonathan M
Job Details: 01/06/2022
"Arrived on site for a refrigerator that is not cooling again. Inspected unit and work area. Confirmed the customers complaint and found the refrigerator sitting at 50?F. Check the evaporator and found a big ice ball on the top left corner where the refrigerator lines come in. Checked pressures and found pressures at -15 psi on the low side and 105 psi on the high side. Attempted to equalize pressures by disconnecting the refrigerator and found both leveling out to 30 psi. Checked with a UV light for any signs of leaks and could not find any at the evaporator or behind the unit.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Austin, Texas 78750
David Z
Job Details: 01/06/2022
Arrived on site to diagnose refrigerator that had a mullion that wasnt folding correctly and would contact the other door at times. Replaced with new mullion since springs may have been weak. Opened and closed door several times and verified proper fitment. Unit working as designed. Call complete.
We serviced a
JENN-AIR RANGE
Model JIS1450DS2
Near Spicewood, Texas 78669
Leonardo
Job Details: 01/06/2022
Arrived on site to test unit for display turning off abs buttons not working. Test unit and found bad console and display board and board. Ordering part office to reschedule ; ordrng 1 W11043339 (Console) and 1 W11120573 (Display)
We serviced a
JENN-AIR COMPACTOR
Model TC607X4
Near New Braunfels, Texas 78132
Andrew
Job Details: 01/06/2022
Arrived on site to test unit for not opening properly. Found unit working as designed and customer was attempting to open while unit was still compacting. Advised customer on proper operation of unit. Noticed unit is hitting cabinets. Advised they need to have installation company correct issues for unit to operate smoother. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ09
Near Hutto, Texas 78634
Cliff
Job Details: 01/06/2022
Arrived on site to diagnose a refrigerator that is leaking from icemaker. Found icemaker seal failed and replaced icemaker. Tested unit and found all is functioning properly at this time. No leaks were found after service was performed.
We serviced a
KITCHENAID COOKTOP
Model KCGS556ESS02
Near Georgetown, Texas 78633
Lou
Job Details: 01/06/2022
"Arrived on site to inspect cooktop grate damage. Upon further inspection, I found the right grate broken (photo). Removed and replaced the grate and tested the burners. All are operating as designed. No gas leaks detected during service, job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model MDB8969SDM0
Near Round Rock, Texas 78681
Jonathan S
Job Details: 01/04/2022
"Arrived on site for dishwasher rack falling down. Ins unit and work area. Found right adjuster broken. Will need to replace adjuster assembly to repair. Removed broken adjuster and installed new. Assembled unit and tested rack operation. All tested good, no water leaks detected during service.
We serviced a
WHIRLPOOL DRYER
Model WED5620HW1
Near Temple, Texas 76502
Jonathan M
Job Details: 01/04/2022
"Arrived on site for a dryer that is making a knocking sound upon the start of dryer starting. Inspected unit and work area. I attempted to start the dryer five separate times with one load having clothes in it. Could not replicate the sound. Attempted again after working on her washer and still was unable to replicate the sound being made. I did advise the customer that because I could not replicate the sound, there was not really a whole lot for me to be able to check on most of the issue was with her vent hose playing against the back of her unit when it went first started. She advised that the sound would start up but then it would completely go away within 30 seconds. Customer will take a video of the sound if she can replicate it again and will call back if any further service is needed.
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near New Braunfels, Texas 78132
Andrew
Job Details: 01/04/2022
Arrived on site to test unit for console acting erratic. Found unit not connected to WiFi. Advised customer to download app and connect unit to WiFi for software update. Unit is heating and working good. If issue persists recommend returning with control and console. Job complete.
We serviced a
WHIRLPOOL OVEN
Model WEE510S0FS2
Near Austin, Texas 78744
Tyler L
Job Details: 01/04/2022
Arrived on site for complaints of no power. Found proper voltage at the wall. Found burned black wire on the terminal block. Will need new terminal block to complete repair. Will also order power cord. Office to reschedule.; ordrng 1 WPW10245259 (Block) and 1 W10655441 (cord)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDT00
Near Austin, Texas 78753
Robert
Job Details: 01/04/2022
Arrived on call for complaint of leaks inside refrigerator section. Pulled cover for air flow and it is dry took picture. Pulled cover for air flow in refrigerator section too and found some frost in channel. Possibly the channel had extra moisture from previous repair
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Round Rock, Texas 78664
Scott
Job Details: 01/04/2022
Arrived on site for for no drain dishwasher. Found rail stop stuck in sump at drain motor opening . Removed and reinstalled stop in upper rack . Ran diagnostics all checks normal. No water leaks detected at time of service
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Hutto, Texas 78634
Jimmy J.
Job Details: 01/04/2022
Arrived on site to install previously diagnosed part. Installed door gasket. Had customer inspect it. Job completed.
We serviced a
GE DISHWASHER
Model GLD5604V00BB
Near Killeen, Texas 76542
Tyler
Job Details: 01/04/2022
"Arrived on site for dishwasher failing to turn on and start correctly. Upon arrival confirmed issue. After further testing I found right side door switch was stuck and failing to allow proper connection through switch, replaced switch then reassembled and tested unit. Found unit turns on and fully functioning as designed with no leaks. Call complete"
We serviced a
WHIRLPOOL WASHER
Model WFW8620HC4
Near Salado, Texas 76571
Tyler
Job Details: 01/04/2022
Arrived on site for a washer with a melted door. Upon arrival I confirm the issue and after inspecting the door found that during the install process or prior the glass panel to the door had been exposed to too much heat and caused bubbling and warping in the glass panel. I replaced the outer glass door assembly reassembled and tested door and found it fully functioning as designed with no scratches dents or other issues. Call complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT790SAYM1
Near Austin, Texas 78738
Leonardo
Job Details: 01/04/2022
Arrived on site to test unit for unit leaking. Found unit leaking from diverted motor. Replaced sump and motor test unit and unit test good job Complete.
We serviced a
WHIRLPOOL MICROWAVE
Model KOCE900HSS02
Near Austin, Texas 78737
Andrey
Job Details: 01/04/2022
"Arrived on site to test unit for door not closing properly, tested unit found push in latch for light is broken and not allowing door to close, need latch assembly to fix issue, office to reschedule ; ordrng 1 W10883049 (Latch assembly)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Kyle, Texas 78640
Andrey
Job Details: 01/04/2022
"Arrived on site to test unit for no ice production, tested unit found weeping valve, causing fill tube to freeze up, removed ice blockage with steamer, replaced valve , advised customer to monitor ice production and if issue still persist to call us back at this time the unit is running as designed, no leaks detected job complete"
We serviced a
GE COOKTOP
Model JP346BM2BB
Near Killeen, Texas 76549
Al
Job Details: 01/04/2022
Arrived to inspect cooktop elements and switch issues. Found the left rear element was burned out. Also both rear switches were defective. Replaced all 3 items and unit tested properly. Customer satisfied. Job complete
We serviced a
WHIRLPOOL OVEN
Model WOS31ES0JS01
Near Pflugerville, Texas 78660
Matthew
Job Details: 01/04/2022
Arrived onsite for wall oven not heating. Unit display and lights are functioning. Pulled unit to check for proper voltage. Found L1 to neutral 120. What should be L12 to neutral 120. L1 to L2 is 0 vac. Has (2) 120 vac on same phase circuit. Customer will need electrician to correct issue. Job complete
We serviced a
UNKNOWN VENTHOOD
Model UXT5530AAS3
Near Pflugerville, Texas 78660
Matthew
Job Details: 01/04/2022
Arrived onsite for vent hood buttons pushed in. Upon inspection found control not seated correctly in housing. Secured control and tested. Unit is now functioning properly. Job complete
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS08
Near Copperas Cove, Texas 76522
Al
Job Details: 01/04/2022
Arrived to inspect lighting issues. Confirmed the complaint and found the housing still had the silicone inside and the bulb was defective. Replaced the bulb and unit tested properly. Job complete
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Round Rock, Texas 78665
Jonathan S
Job Details: 01/04/2022
"Arrived on site for dishwasher element replacement. Gained access to element. Removed element and installed new. Assembled unit and tested operation. All tested good, no water leaks detected during service."
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Leander, Texas 78641
Kimo
Job Details: 01/04/2022
Arrived onsite to replace heating element as per sp S17304. MfrRef # 7732572756 installed new heating element. Upon inspection of heating element I found that the water valve was damaged. I will need 1x W11434044 water valve. Office to reschedule.; ordrng 1 W11434044 (Water valve)
We serviced a
WHIRLPOOL COOKTOP
Model WFE515S0JB0
Near Seguin, Texas 78155
Noah D
Job Details: 01/04/2022
"Arrived on site to inspect unit for not turning the cooktop hot light off. Upon inspection found the switches shorted causing the issues, replaced both outer switches and unit turned on normally. No problems found. Complete"
We serviced a
WHIRLPOOL WASHER
Model WFW92HEFC0
Near Austin, Texas 78737
Andrey
Job Details: 01/04/2022
"Arrived on site to to test unit for F9e1 error code, tested unit found failed pump, rotor making loud grinding sound, took apart rotor and found missing teeth on hub and tub bearings starting to rust showing signs of water leakage
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JZ1
Near Del Valle, Texas 78617
Tyler L
Job Details: 01/04/2022
"Arrived on site for complaints of unit tripping the breaker. Found proper voltage at the terminal block. When bake and broil are energized, found proper voltage at each element, and found amp draw between 10-15. Unit seems to be functioning as designed. Called techline 7732639375. Advised customer to have an electrician check out the breaker. Job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Mustang Ridge, Texas 78610
Andrey
Job Details: 01/04/2022
"Arrived on site to unit for not drying
We serviced a
WHIRLPOOL OVEN
Model KOCE500EWH11
Near Round Rock, Texas 78665
Jonathan S
Job Details: 01/04/2022