Arrived on site for a refrigerator that is building up ice on the bottom of the freezer section. Inspected unit and work area. Confirmed the customers complaint. Was advised of a special project for this repair (W11397260A) for . Went ahead and steamed out the ice in the freezer section and replaced the drain too. The unit began to work and operate as designed. Call complete.

Arrived on site for a washing machine that has a broken basket. Inspected unit and work area. The customer advised that they had another company that had come out that advised their hub was the problem but they could not remove the agitator. I did explain to the customer that it is possible that her agitator is welded onto the gear case and transmission and asked if she wanted to proceed. Customer did want to proceed. Use a crowbar and brute strength to tap to remove the agitator. Found the agitator was completely lodged onto that gearcase and could not be removed. I did advise the customer that she would need a complete rebuild on her washer and started to go over some of the components it would need. The customer then stated that she did not want to proceed with that of a repair due to the fact that she can get a new washer with a four year warranty on all parts for about the same . I did advise that she does have her tub and basket covered but the rest she would be liable for. Customer is going to buy themselves a new washer.

"Arrived on site for a refrigerator that is not cooling either section. Inspected unit and work area. Customer advised that the unit compressor will kick on but will kick off within two seconds of attempting to run. the customer for the repair of a starting device. The customer initially the . Spoke to JC and was advised that we could the portion Replaced the starting device and tested the unit. The unit compressor began running and ran for over 10 minutes without kicking off the bus customer to get the unit at least 24 to 48 hours to go properly. I did advise the customer that we cannot warrantee her heart on this repair due to the fact that the unit is being kept outside on a patio

"Arrived on site for a range making a swoosh sound. I preheat the oven while having access to the burner assembly. I found the swoosh was the flame igniting irregularly. The valve would let to much gas out before it ignited. I informed the customer that it could be the ignitor, valve, or regulator. However, all of these parts are unavailable. Call complete."

"Arrived on site to test unit for not heating properly. Ran multiple diagnostics and control was acting erratic replaced control and oven sensor. Tested unit, upper oven is now heating but very slow and wont go past 175. Found broil element receiving voltage at control but not at element itself. Tried finding a break in the line with no success. Upon further inspection found control molex connections and harness was miss wired from factory. Fixed wiring and reconnected to control. Tested unit, unit now working as designed.

Arrived on site to replace ice maker and mullion from previous diagnosis. Replaced parts and error codes 40E and 22E kept popping up and not allowing to enter diagnostics. Spoke with SW and found red wire to connection CN76 was broken and Norway to repair back into connection. Was advised the harness is not repairable. Removed installed parts. No further repairs available to back into working order. Job complete.

Arrived on site to test unit for not cooling properly. Found temps in both RC and FC correct. Evap motors both enagaging and working properly. No excessive frost or ice build up. Nice frost pattern on evap. Compressor pulling .9amps. Heater engaging properly. Door gaskets sealing good. Thermistors in range. Unable to replicate issue as unit is currently working as designed. Advised to place thermometers in both compartments to better monitor temp fluctuations. Also advised on how unit does defrost periodically. No leaks detected. Job complete.

"Arrived on site to install previously diagnosed parts. Installed all parts inspected unit. After installing the new fresh door are used my heat gun to reform the new gasket, and I advise customer to not open door for six hours minimum to let gasket form correctly. No water leaks observed during service. Job completed."

"Arrived on site to test unit for no heat, tested unit found broiler igniting but bake igniter is not engaging, got authorization to replace, replaced part, tested unit, unit now heating, no leaks detected job complete"

"Arrived on site for refrigerator not making ice, inspected unit and work area. CX explained to me unit stoped making ice. Then I found door completely open causing unit to not cool. Big block of ice had formed in the fresh food evaporator and would not let door close. I then found items in the freezer door causing door not to close all the way. Advised CX on how to place foods correctly. CX will have to completely defrost unit for 48 hours minimum and I show CX how to properly defrost. I also explained to CX after defrosting unit to power unit back on and let it cool for minimum of 24 hrs. Unit should start to operate as normal after these procedures have been completed. Water leaks where detected during service as unit was melting. Job completed.

"Arrived on site to test unit for no power, contractor has replaced unit for customer and put broken unit into there office, tested unit found unit is running as designed, heating with no issues, tried to replicate issue with no success, replaced line filter as precautionary, unit is running as designed designed, job complete"

"Arrived on site for dishwasher, inspected unit and work area. Found unit just humming there was no water flowing into the tub. Pulled unit out to inspect water line supply and found hose being pinched. I addressed the amount of house behind the unit. I then remounted unit and tested. Unit is operating as designed. No water leaks observed during service, job completed."

Arrived onsite to replace previously diagnosed parts. Replaced valve and hoses. Tested unit and unit is functioning properly. No leaks present at this time. Job complete

Arrived onsite for dryer not heating. Upon arrival inspected unit. Tested and found that each time tested unit would heat. Could hear click and ignition. Could not duplicate the issue. Job complete

Arrived onsite to install previously diagnosed parts and clear out drain tube. Cleared out drain tube that was clogged with debris. Test drain pan and drain tube by pouring water into drain pan. Unit drained correctly. No leaks present at this time. Job complete

Arrived onsite for Not Heating Not heating well and it's making loud noise like something is rubbing. Upon arrival test unit on a complete cycle. Unit heats and operates as designed with no abnormal sounds. Customer said that the unit has been operating fine. Could not duplicate the issue. Job complete

Arrived onsite for the knob on the cooktop is crooked noticeably. Upon arrival inspected unit and found far right valve was not secured properly to manifold. Secured valve o manifold correctly. Unit is now straight. Job complete

"Arrived on site for unit being loud. Tightened up some of the bulk head screws, and secured the vent hose to eliminate some of the sound. Doing that did relieve the vibration sound. The customer is now complaining about th air flow sound being too loud. Called techline for assistance. Tech said there is nothing else to be done . He said that the air flow sound is normal. Tech gave SR# 7733690630. Job complete"

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the control kit consisting of the hv control and UI (in front left RC door) and tested. When Im removed the UI, I found one the connections on the control was loose and broke off. When I began testing, I found the compressor came on but the unit was not cooling. I placed my oilless gauges on the unit and found no refrigerant in the system. I tested the sealed system with nitrogen and pumped 130psi into the system and within approximately 30 mins, the high side had dropped approximately 10 psi to 120psi. Using my liquid leak detector, I checked all system connections and found no leaks. Checked the evaporators and found no leaks. I contacted techline and spoke to Bruce and advised of past repairs, repairs made today and my findings. Bruce provided SR#7733686775 and advised the unit is leaking inside the cabinet somewhere. He advised that someone from the manufacturer would contact the customer with further proceedings. I provided the SR number to my customer and advised that manufacturer would contact them within 24-48 hours with a resolution. Unit put back together and left unplugged for safety. No water leaks observed during service, job completed."

"Arrived on site to install previous diagnosed part. Inspected unit and work area. Found unit just completed cycle and customer stated unit is working fine. Found heater has yet been installed. Removed failed rework heater and installed new. Removed failed vent assembly and installed new. Assembled unit and reinstalled. Performed diagnostics mode and checked error codes, none found. Ran automatic test mode and monitored cycle. All tested good, no water leaks detected during service."

"Arrived on site for refrigerator RC shelf damaged. Inspected unit and work area. Found right shelf Crome having indention. Removed damaged shelf and installed new. Spoke with customer on user care guide. Job completed, no water leaks detected during service."

"Arrived on site for complaints of noise while in use. Found vent tubing rattling while in use. Installed two sound pads near the front of tubing. Noise is now gone. If issue continues we will need a few more pads.

"Arrived on site for complaints of no water out of the dispenser. Found no water at dispenser. Installed new valve and filter head and tested. Unit is now producing good water flow at the dispenser. No water leaks detected, job complete."

"Arrived on site to replace upper rack and wash motor, after replacing, unit tested good."

"Arrived on site to inspect unit for not producing ice, found no error codes, passed test 57, test 45, passed bin test, temperature tested good.

"Arrived on site to inspect unit for leaking, found unit would only leak on deep water washes, found failed control, to much water was entering basket and overflowing. I replaced control, unit tested good."

"Arrived on site to inspect unit for not simmering, I adjusted burner valves, unit tested good."

"Arrived on site for range oven not heating as normal. Inspected unit and work area. Found object had fell out of storage drawer and interfering with spark igniter. Removed object and placed oven in bake mode at 350?. Monitored heating operation and found cycling as designed. Tested cooktop burners. Adjusted left rear burner. Unit is operating as designed, no gas leaks detected during service. Spoke with customer on storage drawer."

Arrived on site for complaints of knobs sticking and surface light staying on. Found all burners working well. One of the knobs does not pop back up right away. Inspected knobs and valves and found nothing out of position. Found the hot surface light will stay on all the time. harness with switches. Advised customer that more parts may be needed. Customer will talk over options and get back to us if she wants to move forward. of before . Job complete.

"Arrived on site for washer making loud noise durning spin cycle. Inspected unit and work area. Spined tub by hand. Performed diagnostics mode and checked error codes, none stored. Ran automatic test cycle and found sound indicating failed bearing within gearcase. Inspected gearcase and found leaking oil. Removed belt guard and found cam, belt and gearcase will need to be replaced to repair.

Arrived onsite to install previously diagnosed parts. Replaced door and control panel. Test unit and unit operates as designed. Job complete

"Arrived on site for dishwasher not cleaning dishes. Inspected unit and work area. Tested operation to verify failure. Found wash motor humming and not washing. Measured voltage to motor and found 120 volts. Found field wash motor. Removed failed motor and installed new. Assembled unit and tested operation. Found unit operating as designed. No water leaks detected during service.

Arrived on site to test unit for bubble appearing again in between cooktop glass. Spoke with the line and was advised to check pans as bowed pans(center bowed upwards away from cooktop) can trap heat and create issue. Took straight edge and found no gaps in pans. Was advised since issue is cosmetic she would need to contact whirlpool. Job complete. SR#773360443

"Arrived on site to test unit for frost build up in FC and FC light not working. Found FC gasket not sealing properly causing frost build up and door switch frozen in closed position. Removed excessive frost build up and light turned on. FC door switch tested good. Found top right corner of FC door gasket not sealing. Replaced gasket but new gasket has magnet strip twisted internally. Put original gasket back on and formed with heat gun. Tested unit, door is now sealing as designed. Advised customer to leave door closed to allow proper formation to settle. Unit is hooked up to under sink RO system. Advised customer of required water pressures for valve to function properly. He stated he would have installer check pressures. No leaks detected. Job complete."

Arrived onsite for refrigerator not dispensing ice. Upon inspection I found ice bin frozen over caused by the dispenser door leaking air. I installed new dispenser door and tested unit and found unit operating as designed

Arrived onsite for wall oven with perceived temp issues. Upon arrival I performed a temp test and found unit heating properly with no issues at all. I check fro codes and found no codes pertaining to the issue at hand. I did advise cx to remove the sheet of foil he had in the oven. Unit is operating as designed.

Arrived onsite for cooktop with gas smell. Upon arrival I perform a gas leak test and found that there was a leak coming from the gas regulator fitting. I sealed the threads on the fitting and tightened it up and tested it again and found that the leak is now gone. Tested cooktop orifices and found no leaks there. Job complete.

Arrived onsite for dishwasher with a malfunctioning detergent dispenser. Upon inspection I found that the dispenser door was broken. I replaced the dispenser and tested the unit and found unit operating as designed.

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the bait element and tested the unit. Unit began to work and operate as designed.

"Arrived on site and found drain pump has failed, replaced drain pump and dishwasher is now operating properly. No water leaks detected at time of service, job complete"

Arrived on site for unit not powering on. Good voltage at outlet ui unresponsive removed ui found corroded harness and broken wires. Diagnosed unit

Arrived on site. Replaced water filter reset filter indicator. Please send customer a paper receipt

Arrived on site for range needing previously diagnosed bake element. Upon arrival reconfirmed issue. Replaced element then reassembled and tested unit. Found oven heating as designed.

Arrived on site for dishwasher not draining. Upon arrival confirmed issue. After further inspection found drain could turn on but water wasnt exiting unit. Found cause of failure was disposal not having drain cork removed and preventing proper draining. Removed cork and reassembled and tested unit. Found dishwasher could fully drain as designed. Call complete

Arrived on site for washer needing previously diagnosed drawer. Upon arrival installed required part. Reassembled and retested unit. Found washer no longer leaking and no new leaks were found. Call complete

"Arrived on site for range not heating. Upon arrival customer also stated unit would make a lot of clicking noises when oven was supposed to be on and failed to heat. After further inspection I found cause of failure was ACU relays getting stuck and preventing power supply from reaching elements. Found sensor at 1.089k ohms, both elements ohmed within tech specifications sheet. Found control was and unit cant be reliably repaired. Call complete"

"Arrived on site. Found some ice build up on middle section of evaporator cover no ice build up on evaporator,checked door seal good,ran diagnostics all test passed,changed defrost setting to basic"

Arrived on site for refrigerator needing previously diagnosed sliders and drain kit. Upon arrival installed required parts then reassembled and tested unit. Found no signs of leaks or hot air netting unit and door sealing as designed. Call complete

"Arrived on site for dishwasher not Responding to customer input. Upon arrival customer showed me the way the UI panel is responding and after further inspection I found the cause of the failure was the UI lock setting had been activated. After disengaging the ui lock I was able to confirm unit could run a fill, water circulation and drain cycle as designed. Call complete"

"Arrived on site for dispenser not opening and rust on racks . Dispenser door not opening , and rust on front upper rack . Replaced parts. Tested unit all checked normal. No water leaks detected at time of service . Job complete"

Arrived onsite and found fridge compressor failed and shorting start device.

Arrived on site for upper rack falling down . Found adjusters had failed . Replaced adjusters . No other issues found . No water leaks detected at time of service. Job complete

"Arrived to inspect. He unit had F0E3, F2E1 and F6E2 stored in memory. I found the control acted erratically upon initial power up and I inspected the motor assembly. The CX experienced high water levels within the area and water had shorted the connection, burning both the motor and harness side, at the lower connection area. The control, harness and stator assemblies will require replacement. The pump and shifter both operated as designed. I advised the CX to NOT plug the unit in until repaired. No leaks observed during service, I unplugged it and shut both water supplies off. for insurance created and saved. Motor, control and harness

"Arrived on site to inspect dryer not starting. Upon further inspection, I turned the unit on and pressed start and the unit shut down and the display went blank, but never lost power. I tested voltage at the wall and terminal block and got 248V. Disassembled the unit and tested the element, cutoffs, thermostats and fuse and all were good except the element. I tested the element by disconnecting the WH4 connector and when I see start the unit stayed on. Eliminating this connector isolated the current to the motor and element. When I plugged the connector back into the control and sees start the unit shut down again. I the customer 56.15 (MS) for service//parts (motor, element & blower wheel). Customer advised they would purchase a new unit and the service/ fees of 22.72 (05.75+) (22.72 H49NY4). Unit reassembled and left unplugged. No lint observed during service, job completed."

"Arrived on site to inspect venthood noises. Upon further inspection, I turned the unit on and could hear it making a loud vibrating noise. I found the vent cover not secured at the top front section of the unit (photo). Tightened the screws and retested and unit is operating as designed. Job completed."

"Arrived on site to inspect refrigerator no cool. Upon further inspection, the customer advised that both compartments are no longer cooling properly. I inspected the FC evap cover and found frost built up on it. I gained access to the FC evaporator and found it engulfed in ice and frost. I placed the unit in diagnostics and tested the defrost thermistor and it showed to be open. I tested ohms to the thermistor and found it way out of range. Using my steamer, I removed the ice from the thermistor clip and removed and replaced the thermistor. I tested defrost and the element came on and began to melt the ice. I had my customer sign the waiver of damages from defrosting refrigerator and recommended that they unplug the unit and allow it to defrost for approximately 24 hours. Also recommended they place some towels around the unit to absorb any water that may leak from defrosting. I tested the unit and found the area where I removed the frost/ice is frosting up as designed. I recommended that the customer monitor the unit and if they see any frost building up on the evap cover again, to call it in for service at which time the hv control, UI & defrost thermistor will all need to be replaced together. No water leaks observed during service, job completed."

"Arrived onsite and found unit had been chiming for the power outage to be confirmed. Confirmed and advised customer on confirming. Found icemaker passes all tests in diagnostics and found unit valve does activate and fill spout heater is working and there is not ice, however, unit valve may be shorting. Advised customer on possibility of valve failure, customer will call back if unit does not produce within days. At which point the valve should be replaced."

"Arrived on site for freezer not cooling . Customer had defrosted unit before visit . Unit is now cooling properly and making ice . Temp checks are good . Ran all cooling tests , all passed . Instructed customer on what to look for if cooling issues happen again. No water leaks detected at time of service.

Arrived onsite and replaced sump and motor and tested. All checks good. Unit is now operating as designed. Unit is now operating as designed all checks good. Advised customer on repair.

"Arrived on site for door not sealing . Found door had slightly warpped . Not sealing on bottom left . ( hinge right side ) Door is . Bent door , its sealing properly now .

Arrived onsite for temp concerns. Tested temps and determined that the advanced digital thermometer being used by the customer was sensitively reading air temp changes and was hi by 2 or 3f. Provided customer instruct on the design and verified temp with k type thermocouple. All checks good. Unit is now operating as designed.

"Arrived on site. Found unit not defrosting,ran icemaker diagnostics failed thermistor. Defrosted evaporator ohmed heater good,replaced fan motor that includes defrost thermistor,replaced icemaker power cycled unit ran diagnostics icemaker passed and filled with water.

Arrived onsite to inspect door gasket. Found unit is making good seal all the way around. Notified customer that no issues have been found at this time. Customer ordered seal based off of previous model and is not compatible. Job complete

"Arrived on site to test unit for gasket popping out, customer showed me what was concerning for her, stated to customer that the gasket is glued in and what she is seeing is the white liner peaking out from underneath the black gasket, customer was not aware and was worried that she would loose her medication, advised customer on all possible issues that can arise, at this time the unit is running as designed job complete"

"Arrived on site to test unit for not powering on, tested unit found shorted fuse, customer stated that there was a big electrical short in outlet and after that the unit would not power on, the back feed into unit caused fuse to short

Arrived on site to diagnose a washer that is leaking. Found door gasket torn and replaced it. Tested unit and found all is functioning properly at this time. No leaks were found after service was performed.

"Arrived on site for dryer not starting . Dryer is now starting but making loud noise starting and burning smell. Found belt and pulley failing replaced belt and pulley cleaned lint out of dryer . Tested unit all checked out sill making buzzing noise . Push to start

Arrived onsite for parts install and found ice had been producing healthy ice with the filter uninstalled. For this reason replaced the filter housing only and did not install the fill tube. . All checks good. Unit is now flowing properly as designed.

Arrived on site to diagnose a refrigerator that is not registering door position. Found broken wire from pantry harness repaired wiring and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.

Arrived onsite for refrigerator with ice maker not working. Upon inspection I found that the ice maker would not harvest. I installed new ice maker and tested it and found the unit was working as designed.

"Arrived on site and inspected dishwasher and found heating element connector is loose, after correcting dryer is Operating properly. Recommended to homeowner that rinse aid also be used in order to get best drying experience, discussed correct detergent usage and no further repair is required at this time, job complete"

"Arrived on site to test unit for burning food, tested unit with temp probe found that the unit was running 10 degrees higher the probe, calibrated unit by -10, advised customer that unit can be calibrated more up to 30+- if desired, and showed how its done, unit is now calibrated and running as designed job complete"

"Arrived on site for door not closing properly . Found right hand side gasket torn . Replaced gasket, new gasket defective . Reordering gasket . Call to set return ; ordrng 1 W10917313 (Gasket door)"

"Arrived on site for a cooktop not igniting properly. Upon arrival the customer walked me through the issues. The right two burners would continue to click even when it has already ignited. Then the back left burner would not click at all. I gained access to the harness and swapped the middle igniter onto the back left spark module. I found the back left spark module still not clicking. This indicates a bad back left burner spark module. I also found the switch harness and front right orifice holder bad. In order to repair the unit it will need a new back left burner spark module, switch harness, and front right orifice holder with the screw.; ordrng 1 WPW10571491 (Orifice Holder) and 1 W10491985 (Screw) and 1 WPW10569187 (Switch Harness)"

"Arrived on site for dryer not powering up, inspected unit and work area. Tested voltage at the wall connector and had good voltage. Pulled unit out and removed the connector cover and found the terminal block melted and wires touching each other from installation. Will need a new harness and CX will provide the new power cord. Office to order parts and reschedule for 05/24/22 AM. ; ordrng 1 W11164044 (Wiring harness)"

Arrived on site for complaints of door damaged. Found outer door glass trim loose. Will need new part to repair. Found the hinges and handle are good. Office to reschedule.; ordrng 1 W11176456 (Outer door glass)

Arrived on site to diagnose a washer that is shaking abnormally during spin. Found basket loose on drives haft of gearcase causing excess shaking. Basket and hub will need to be replaced to complete repairs. Documented with tech line.Tech line rep JoelFile# 7733550258; ordrng 1 W10752719 (Basket) and 1 W10528947 (Hub)

Arrived on site to diagnose a dishwasher that is leaking. Found door gasket not sealing properly and upper rack adjuster broken. Both parts will need to be replaced to complete repairs. Return date set for 5/23.; ordrng 1 W10712395 (Adjuster kit)

Arrived on site to diagnose a refrigerator that is not operating properly. Found fc evap fan failed causing unit to reset constantly. It will need to be replaced to complete repairs. ordrng 1 W11394920 (Evap cover fc)

"Arrived on site for a washing machine that is flashing an F9 E1 (long drain) and wont unlock. Inspected you and work area. Confirmed the customers complaint and ran the unit through diagnostics. Found an F3 E3 (inlet water temperature fault), F9 E1 (long drain), and F1 E2 (motor drive module over voltage) error codes. Attempted to take the unit out of the drain or unlock the lid but was unsuccessful in doing so. Removed the pressure hose off of the control and blew through it. Found that something had been stuck inside the pressure hose potentially causing the control to think water was still in the tub. Upon removing the pressure hose off of the control, the unit continued to drain and would not stop. Power cycled the unit and found the unit doing the same thing with the pressure hose off. Went to replace the control but found that the control had not been received yet. Will return with the control and drain pump and rescheduled customer to 5/25.; schdld next appmnt for 5/25 WED !"

Arrived on site and inspected dishwasher and found standing water in tub. Found voltage to drain pump is correct but drain pump not removing water. Inspected drain pump and did not see any debris. Will need to bring Back drain pump and have control on hand to ensure repair on next visit; ordrng 1 W11412291 (Drain pump) and 1 W11410065 (Control)

"Arrived on site for washer leaking. Upon arrival confirmed issue from customer describing locations of water found, but found no errors in diagnostics.I then ran multiple full tube tests and found no signs of leaks from any hoses, or tub/gearcase. Did found that fabric dispenser as well as housing dispenser were both showing signs of water marks. Call techline and spoke with Chris sr#7733679726. Was instructed to replace both dispensers to resolve issues. Office to reschedule once availability of parts is known.; ordrng 1 W11569112 (Softener dispenser) and 1 W11413407 (Housing) and 1 W11413340 (Drawer)"

"Arrived on site for complaints of no cool. Found compressor starting up and kicking off after few seconds. Installed new start device and found no change. Measured compressor windings and found failed compressor. Will need new compressor, drier, stub, R600 kit, lock ring kit and couplers. Will need SS tech. Office to reschedule.; ordrng 1 W11574734 (Compressor) and 1 W11504431 (Lock ring) and 1 W11504415 (Lock ring) and 1 W11506621 (Lock ring) and 1 W11506635 (Lock ring) and 1 W11506635 (Access valve) and 1 W11109499 (Drier)"

"Arrived on site to inspect unit for not dispensing ice, found no power getting to auger motor, ordering control, paddles, ice door for not sealing, ; ordrng 1 W10151236 (UI) and 1 W10504458 (Ice door) and 1 2305306GN (Ice paddle) and 1 2305307GN (Water paddle) and 1 W10200659 (Control) and 1 Cnote (Office to reschedule)"

"Arrived on site to inspect unit for not cooling, found evaporator covered in ice. The defrost sensor showed open in diagnostic mode, heater would not activate in diagnostic mode. Ordering harness, control, UI, and heater, customer is going to defrost unit. ; ordrng 1 W11581973 (Harness) and 1 W11355316 (Deforest heater) and 1 W11558182 (Control) and 1 W11518204 (UI) and 1 Cnote (Office to reschedule)"

"Arrived on site for freezing issue. Found freezer not freezing removed evaporator cover found partial frost pattern diagnosed a leak in the system. Found liner insulation burned and melted,due to insulation damage possibly future issues with insulation uploaded pictures. Check CNOTE; ordrng 1 WR85X10057 (Evaporator ) and 1 WR87X10097 (Compressor) and 1 W11506635 (Access valve) and 1 Wpw10143759 (Drier)"

Arrived onsite for refrigerator not cooling properly. Upon arrival I performed a temp test and found Rc at 43* fc at 35* I performed a Homs tested on the defrost sensor and found that it was showing out of range. I also performed a volt check at the defrost heater Circuit and found 120vac then I performed a continuity check and found it showing open; ordrng 1 EBD61246710 (SENSOR ASSEMBLY) and 1 ADL73901318 (EVAPORATOR ASSEMBLY)

Arrived onsite for refrigerator not dispensing water. Upon inspection I found the water line frozen. I steamed the lines and tested unit and found water dispensing normally. Upon further inspection I found that the door gasket had a rip in it causing a air leak. I am ordering 1x door gasket.and rescheduled for the 05/24/22.; ordrng 1 W10407212 (Door gasket)

Arrived onsite for LIGHTS ARE ON BUT WON'T RUN. Upon arrival test unit on diagnostics and got F4-E3 error code motor not running. Pull unit from cabinet to check for secure harness connection. Have good connection as well as voltage to motor. Need to order sump and motor. Ordering sump and motor.office to reschedule ; ordrng 1 W11025157 (Sump and motor)

"Arrived on site for upper rack catching door gasket . Tried to bend upper rack , didnt work. Ordering upper rack and adjusters . No water leaks detected at time of service. Call to set return ; ordrng 1 W10712395 (Adjuster kit) and 1 W10312791 (Upper rack)"

"Arrived on site for dishwasher leaving film on and not cleaning well. Ran diagnostics no error code . Getting plenty of water , sprayer arms are moving and spraying properly . Heater is warm but not hot , could touch element at end of test wash . heater . Please call to set return. No water leaks detected at time of service. ; ordrng 1 W10518394 (Heater)"

Arrived on site to replace previously diagnosed parts. Upon replacing parts found a drain pump was broken. Will need to re-order pump and return to replace both control and pump at the same time. Office to reschedule.; ordrng 1 W11412291 (Drain pump)

"Arrived onsite for unit not dispensing water and door alarm not functioning properly. Upon arrival inspected unit and found water not dispensing but could hear valve actuating when Pad is depressed. Upon further inspection found when a separate tube was placed at the valve, water is being dispensed. Called tech line for assistance. Found that The water tube from the valve to the left hinge area was frozen over. According to tech the customer can try adjusting the freezer temperature 2? to try and offset the freezing line. If this does not work, tech line will have to be called again due to potential void in insulation. Provided SR#7733679905. As for the door chime, the Open door indicator will only chime if the doors are completely open. If the doors are in a shut position but not completely closed the light will turn off but the chime Will not function. Even with the door partially open the unit believes the doors closed and will activate the water and ice dispenser. Ordering the Main board and switches. Customer will monitor water dispensing. Before replacing any parts, check if water is still dispensing. If dispensing is good, replace control and switches, if not call tech line. Office to reschedule ; ordrng 1 W11396033 (Switch) and 1 WPW10312695 (Board)"

Arrived onsite for dishwasher leaking. Upon arrival tested unit. As unit was running found small trace of water near right leg of unit. Went to uninstall unit and found unit had not been correctly installed to begin with. One mounting screw had been broken and lodged in the cabinet and the other out of the mounting hole. The screws could not be accessed and are blocking the unit from being pulled out. Unit Needs to be made accessible. Advised customer not to use until full inspection can be made to determine where the unit was leaking. Customer will contact builder for uninstall. Office to reschedule when unit is accessible. ; O-emld tckt

"Arrived on site for a range not heating evenly. Upon arrival the customer stated that one side will cook all the way through while simultaneously the other side will not. I found they typically use convect bake. I gained access to the back of the unit and ohmd out the sensor. It read 1.1k indicating the oven should be at room temp. However, in diagnostics mode it was showing the control reading the sensor at 121?F. I then ran a convect bake and found the burners heating even, but the convect fan never turned on. I checked voltage going to the convect fan and found none. These both indicate a faulty control. I am ordering the control and will bring back the sensor and fan to verify functionality after the control install. Office to reschedule and get autho for fan, sensor, and control. ; ordrng 1 WP9762794 (Control) and 1 W10794022 (Convect Fan), states that autho needed"

"Arrived on site to inspect unit for damage, found outer door damaged, nameplate damaged, and handle damaged. Ordering parts. ; ordrng 1 W10884775 (Name plate) and 1 W11110283 (Outer door) and 1 Cnote (Office to reschedule)"

Arrived on site for refrigerator not cooling. Upon arrival to go complaint and found temperatures in both apartments close to room temp then found that both condenser fan and evaporator fans are running and compressor is also running but only pulling in .43 A. I also found that the evaporational had lost over 95% if its coolness/frost/moister and refrigerant wasnt passing through system. Will need office to get authorization for a silver system repair prior to rescheduling with customer; ordrng 1 WPW10143759 (Uv drier) and 1 W10913906 (Access valve) and 1 5303918274 (Evap coil) and 1 240550946 (Compressor) and 1 Cnote (Needs autho before rescheduling)

"Arrived on site for washer not unlocking . Found lid locked ,tried power recycle and diagnostic unlock . Both unsuccessful. Did manually get latch undone , lid is now open . . Ran diagnostics and got all the latch error codes . Ordering control ,latch , strike . Talked to SP for return visit Monday . No water leaks detected at time of service. ; O-emld tckt"

"Arrived on site for oven temps being off . Found oven display was way off compared to my meter readings . Ordering control and sensor .

"Arrived on site to inspect refrigerator noises and flap on left door hitting right door. Upon further inspection, I could hear the damper motor and the customer advised that it was the noise they keep hearing. Also, when opening the left RC door, the mullion makes a cracking noise. I removed and replaced the damper and found the part sent with me today to replace the mullion was the wrong part. I am ordering the mullion and scheduled return service for 05/24/22. No water leaks observed during service.; ordrng 1 W10806457 (Mullion)"