Service History 985

Near Belton, TX 76513
Al
Job Details: 11/14/2018
RANGE WHIRLPOOL WEG745H0FS0 Arrived to inspect oven not cleaning. Temperature probe tested the unit. The unit actually reached 190 degrees. I call Whirlpools tech line and spoke with Dustin. I discussed the customers concerns with Self clean. Was advised that oven temperature will get to at least 170 degrees during clean. Oven temperature read 180 with temp probe. Reference # 7723435138. Unit tested as designed. Customer to contact Aqualift’s consumer hotline @ 1-877-258-0808. Customer clean kit (W10423113RP) was provided to customer.Job Complete.
Near Cedar Park, TX 78613
Lou
Job Details: 11/14/2018
DISHWASHER WHIRLPOOL WDF330PAHS0 "arrived on site to inspect dishwasher not heating. Upon further inspection, I found the unit door open and cold smell a strong odor of vinegar. Before closing the door, I checked the rinse aid dispenser and found a clear liquid inside the rinse aid dispenser reservoir. I opened the rinse aid dispenser cap and using my finger I touched the clear liquid ad smelled it and it was vinegar inside the rinse aid reservoir. I placed the unit in diagnostics to test and it showed no error codes at the beginning (pictures taken). I checked the kitchen faucet hot water and it was hot to the touch (approximately 100 degrees). At the end of diagnostics, using s cup of water, I poured the water onto the heating element and it sizzled as designed telling me it’s working as designed (pictures taken). I contacted Techline and spoke to Leon and gave all of y information to him. Leon advised that he had documented the information and provided File #7723433574. No water le
Near Marble Falls, TX 78654
James
Job Details: 11/14/2018
OVEN WHIRLPOOL RBD305PDB11 Arrived on site and found unit on with f2 e6 error. Found left side of display dim. Customer stated that the display was out and the unit would not work other than the light. Inspected control and found that there is a loose resistor that is causing the intermittent failure. Instructed customer that office will have to quote they price of the rebuild of the control as it is not longer available. Pulled the main control for office to have rebuilt. Office will quote the customer before having the board sent off for rebuild.
Near San Marcos, TX 78666
Robert
Job Details: 11/14/2018
RANGE WHIRLPOOL WFC150M0EW1 "Arrived on job for complaints of burner not working. Found receptacle damaged not getting full voltage to Burner. ; ordrng 1 814399 (receptical,surf.unit)"
Near Cedar Park, TX 78613
Lou
Job Details: 11/14/2018
MICROWAVE GE JVM1750DM1BB "arrived on site to install previously diagnosed and ordered part. I removed and replaced the control panel and tested the unit ad it operated as designed. Using a cup of cold water, I placed it in the unit and turned it on for 30 secs and at the end of the cooking time, the water was hot as expected. Job completed."
Near Austin, TX 78737
Leonardo
Job Details: 11/14/2018
DISHWASHER WHIRLPOOL KDTE234GWH0 Arrived on site to test unit for bottom panel not on. Customer said it didn’t come with it. Replaced panel test unit and unit test good. Found unit working correctly found unit getting cold water. Advised customer to run water at sink to let the hot water get to dishwasher. Job complete
Near New Braunfels, TX 78132
Robert
Job Details: 11/14/2018
REFRIGERATOR WHIRLPOOL WRF954CIHM00 Arrived on job for complaints of no water dispensing. Found loose connection at valve. No leaks detected
Near New Braunfels, TX 78132
Robert
Job Details: 11/14/2018
WASHER MAYTAG MVWX655DW1 Arrived on job to replace hub. After replacement of part ran calibration. Operation normal and no leaks detected
Near San Marcos, TX 78666
Robert
Job Details: 11/14/2018
DRYER WHIRLPOOL WET4024HW0 Arrived on job for complaints of not running. Found motor working heater working door switch good will need push to start switch. ; ordrng 1 WP3977456 (switch-pts)
Near Canyon Lake, TX 78130
Robert
Job Details: 11/14/2018
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived on job for complaints of smell in dishwasher. Ran diagnostics and test heater. Operation normal. No leaks detected
Near Manor, TX 78653
Joseph C.
Job Details: 11/14/2018
DISHWASHER WHIRLPOOL WDF330PAHB0 "Called, to let customer know that I was on my way. He stated that unit was working and that my services were not needed."
Near Canyon Lake, TX 78130
Robert
Job Details: 11/14/2018
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived on job for complaints of smell in dishwasher. Ran diagnostics and test heater. Operation normal. No leaks detected
Near Austin, TX 78723
Joseph C.
Job Details: 11/14/2018
OVEN WHIRLPOOL WEG515S0FS0 "Arrived on site for “oven not achieving temps” complaint. Inspected unit and found oven not reigniting, after preheat temperature was reached. Removed and replaced spark module. Tested unit. Unit is performing as designed. No leaks detected, at time of service."
Near Buda, TX 78610
Leonardo
Job Details: 11/14/2018
MICROWAVE WHIRLPOOL WOC54EC0HS00 Arrived on site to replaced sensor and me control and panel. Replaced all parts test unit and unit giving a magnetron error code. Went to replace magnetron and found no screws holding magnetron. Will need to order new screws 461967825971 x4 unit got moved to 167 Everglades in buda Tx will need to install screws at that address. Rescheduled for 11/20 ; ordrng 4 461967825971 (SCREWS)s
Near Manor, TX 78653
Joseph C.
Job Details: 11/14/2018
REFRIGERATOR WHIRLPOOL WRF767SDEM01 "Arrived on site for “ice buildup on fresh foods evaporator” complaint. Inspected unit and found thermistor slid off mount position. Removed and replaced thermistor. Unit is performing as designed. No leaks detected, at time of service."
Near Del Valle, TX 78617
Joseph C.
Job Details: 11/14/2018
DRYER AMANA NED4655EW1 "Arrived on site for “no heat” complaint. Inspected unit and found wall plug receptacle worn out and not always allowing plug pins to make contact. This allows drum to turn, but does not supply the other 120 VAC needed to power heater. Also, vent line has restrictions. This is a potential fire hazard and can lead to blown fuses and higher electric bills. Recommend customer have certified electrician change plug and to have vent line cleaned out, every six months."
Near Georgetown, TX 78628
Jerry C.
Job Details: 11/14/2018
REFRIGERATOR KITCHENAID KFIS29PBMS00 "KFIS29PBMS00 Arrived to inspect ice production issue. I found the condenser very plugged with debris and I removed it. I inspected the sealed system and after clearing the debris, found temperatures in the high and low side parts of the sealed system appeared normal. At some prior point, a servicer had installed a dye drier with no low side port. I corrected an ice maker housing issue and flipped the ice bin door gasket. The customer will contact us if there are further"
Near Austin, TX 78732
Cliff
Job Details: 11/14/2018
DISHWASHER KITCHENAID KDTE254ESS2 Arrived on site to diagnose a dishwasher that is leaking. Found circulation pump leaking through diverter. Circulation pump will need to be replaced to complete repairs. Return date is set for 11/20/18.Pump ordrng 1 W10902372 (pump&motor)
Near Georgetown, TX 78628
Jerry C.
Job Details: 11/14/2018
REFRIGERATOR WHIRLPOOL WRX988SIBE00 "WRX988SIBE00 Arrived to inspect dispenser issue. I found the unit would not react to dispenser button presses. I removed and reseated the button and the issue was corrected. I tested multiple times and could not get it to fail. I advised the customer of my findings and they elected to keep the existing switch assembly. Operational test good, no leaks observed during service.
Near Austin, TX 78737
Luis
Job Details: 11/14/2018
REFRIGERATOR WHIRLPOOL WRF757SDEM01 "Arrived on site for no ice. Ran diagnostics weak air flow from fan,E2 error on icemaker ran harvest test icemaker would not run a harvest cycle. Diagnosed failed icemaker and fan motor. Installed new icemaker and ice box fan ran diagnostics all passed ran fill test passed."
Near Austin, TX 78748
Luis
Job Details: 11/14/2018
REFRIGERATOR WHIRLPOOL GZ25FSRXYY1 "Arrived on site for no cool. Removed evaporator cover found no frost pattern on evaporator compressor running diagnosed leak in system. Evaporator compressor access valve uv drier. Customer waiting on repairs."
Near Austin, TX 78737
Leonardo
Job Details: 11/14/2018
DISHWASHER WHIRLPOOL WDF330PAHS2 Arrived on site to test unit for door making noise. Test unit and found broken pads. Replaced pads test unit and unit test good job complete
Near Dale, TX 78616
Thomas L.
Job Details: 11/14/2018
DRYER WHIRLPOOL WED4815EW1 Arrived on site for not drying clothes properly. Customer cancelled at door as the dealer has committed to replace the unit.
Near Leander, TX 78641
Lou
Job Details: 11/14/2018
MICROWAVE WHIRLPOOL WMH31017HS2 "arrived on site to inspect microwave door damaged. Upon further inspection, I found that the door was dented near the bottom left corner. The unit is within the 30 day cosmetic warranty. I removed and replaced the door and tested and the unit operates as designed. Job completed."
Near Cedar Creek, TX 78612
Thomas L.
Job Details: 11/14/2018
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Arrived on site and replaced control and fan that were not properly keeping the fresh food evaporator cleanly defrost. Sealed air gaps. Unit will now need approximately 24 to reach proper operating temperatures. All water connections were dry.
Near Cedar Creek, TX 78612
Thomas L.
Job Details: 11/14/2018
RANGE GE JGBS66DEK2WW Arrived on site for no bake condition. Went to back of unit and found yellow harness not properly seated. Corrected situation and unit now heats properly. There was no one in this home was spoke any English at all.
Near Maxwell, TX 78656
Robert
Job Details: 11/14/2018
REFRIGERATOR WHIRLPOOL WRX735SDBM00 Arrived on job for complaints of no ice. Found icemaker fill blockage. Removed ice and test icemaker filled with water.
Near Pflugerville, TX 78660
Wesley
Job Details: 11/14/2018
REFRIGERATOR WHIRLPOOL WRS325FDAB Arrived on site and installed new icemaker. All checks good. Advised customer on repair. No leaks.
Near Austin, TX 78739
Leonardo
Job Details: 11/14/2018
VENTHOOD UNKNOWN UXL6036YSS0 Arrived on site to test unit for broken housing. Test unit and found housing broken on screws. Replaced housing test unit and unit retest good job complete
Near Austin, TX 78739
Leonardo
Job Details: 11/14/2018
MICROWAVE GE PEB7226SF1SS Arrived on site to test unit for unit not heating. Test unit and found bad switch. Replaced switch test unit and unit heating and turntable turning. Job complete
Near Austin, TX 78744
Leonardo
Job Details: 11/14/2018
RANGE IKEA ISG650WS01 Arrived on site to test unit for right rear burner valve not turning. Replaced valve test unit for leaks no leaks present at this time. Valve turning correctly job complete
Near Kyle, TX 78640
Leonardo
Job Details: 11/14/2018
MICROWAVE WHIRLPOOL WMH31017FB0 Arrived on site to test unit for light not working. Test unit and found board not sending power to socket. Replaced board test unit and found board sending power to socket but light still not coming on. Replaced housing and bulb test unit and unit test good job complete
Near Buda, TX 78610
Kevin
Job Details: 11/14/2018
DRYER WHIRLPOOL WED8500DC4 "Arrived on site found customer concern is dryer turns off after a few minutes. set dryer to run with no clothes And it ran till moisture sensor shortened time and turned dryer off. Used a wet towel to bridge moisture sensor and this time it ran for nine minutes and then increased time. Moisture sensor is working properly. Dryer is heating properly but has a saved error code for restricted airflow. Builder has recently corrected outlet to dryer That was not providing enough power. Request the customer monitor dryer for correct operation, builder may need to address airflow concern, job complete."
Near Belton, TX 76513
Al
Job Details: 11/14/2018
REFRIGERATOR WHIRLPOOL WRF535SWHZ00 "Arrived on site customer complaint was condensation on the freezer gasket and drawers in the refrigerator not staying fully pushed in. Found large gap in between the cabinet and liner at the bottom of the freezer section. Sealed the cabinet to liner with food grade silicone and raised freezer door and eighth of an inch to allow more surface area for the gasket to seal. Leveled and squared refrigerator to allow drawers to close properly. All checks good after repairs, no water leaks present. Job complete"
Near Austin, TX 78722
Scott
Job Details: 11/13/2018
WASHER MAYTAG MVWB835DW2 Arrived on site replace control and console . Ran calibration and diagnostics cycle all passed . Also customer ran a normal cycle and we waited till it passed the usual time when unit would fail . Job complete . Nonwater leaks detected at time of service .
Near Austin, TX 78756
Scott
Job Details: 11/13/2018
REFRIGERATOR KITCHENAID KRFC704FPS00 "Arrived on site for no ice and water . Found loose wire on reed switch on left door hinge , making door think door was open . Reconnected wire in moles . Door is now dispensing ice and water .no water leaks detected at time of service . Job complete ."
Near Austin, TX 78757
Scott
Job Details: 11/13/2018
OVEN WHIRLPOOL AGR5330BAS3 Arrived on site for controls shutting off . No error codes but while preheating control went blank twice . Check and found outlet in working order . Checked all connections . Customer stated sometimes he would come home and range reset time . Also during preheat control was emitting high frequency noise . Replaced control unit heated up with no issues and noise went away . No gas leaks detected at time of service . Job complete .
Near Pflugerville, TX 78660
Scott
Job Details: 11/13/2018
MICROWAVE WHIRLPOOL WMH53521HZ2 Arrived on site for light underneath not coming on or turning its self off . At time of visit light was responding . Lamp holder is checking good . Was getting erratic voltage off control. Replaced control board . All checked normal after repair . Job complete .
Near Pflugerville, TX 78660
Scott
Job Details: 11/13/2018
MICROWAVE WHIRLPOOL WMH32519FS0 "Arrived on site for fan error code . Fan is fully functioning tried to put unit in diagnostics , control would enter test but wouldn’t let any selections to test . ohmed out humidity sensor . Sensor was within specs . Replaced control and ran unit with vent fan and with cup of water . Both tests checked normal . No error codes . Job complete ."
Near Silverado Mobile Home Park, TX 78660
Scott
Job Details: 11/13/2018
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site for dishwasher door not opening all the way . Found tub insulation was getting in the was of hinges and links . Rearranged padding and door is opening to full extent and not flopping open . No washer leaks detected at time of service . Job complete .
Near Buda, TX 78610
Robert
Job Details: 11/13/2018
DISHWASHER WHIRLPOOL WDF330PAHS0 Arrived on job for complaints of not draining. Found 120v to pump not working. Replaced pump and test. No leaks detected
Near Buda, TX 78610
Robert
Job Details: 11/13/2018
DISHWASHER KITCHENAID KDTE204DSS0 Arrived on job for complaints of not drying. Found tub leaks holes in tub all around sump. Will need tub office to schedule. ; ordrng 1 WPW10681502 (tub-dishwr)
Near Brushy Creek, TX 78717
James
Job Details: 11/13/2018
VENTHOOD KITCHENAID KVWB406DSS2 Arrived on site and tested operation. Found lights would not turn on. Inspected harness and connections. Found connection of main harness not seated in molex connection on the right side light which is the first light in the series. Locked harness into molex and tested. Unit working properly. Job complete
Near New Braunfels, TX 78130
Robert
Job Details: 11/13/2018
REFRIGERATOR WHIRLPOOL WRF535SWHZ00 Arrived on job for complaints of no ice from ice maker and frost in freezer. Found door not hitting light switch causing icemaker to pause. Freezer door also bowed in middle not sealed causing frost issue. Will need freezer door replaced SS door; ordrng 1 W10910835 (dor-fip)
Near New Braunfels, TX 78132
Robert
Job Details: 11/13/2018
DISHWASHER WHIRLPOOL GU2455XTSS3 Arrived on job for complaints of hard to close door. The dishwasher has no mount board under counter or screws to install dishwasher to cabinet.
Near San Marcos, TX 78666
Robert
Job Details: 11/13/2018
REFRIGERATOR UNKNOWN HT21TS85SP Arrived on job to replace defrost parts. Replaced control fan motor working and defrost thermostat working no over frost from defrost.
Near New Braunfels, TX 78132
Robert
Job Details: 11/13/2018
WASHER MAYTAG MVWX655DW1 "Arrived on job to replace belt, cover, gearcase and cam. After replacement of parts ran calibration and hub on basket not allowing spin. ; ordrng 1 W10528947 (drive hub kit) and 1 W11035751 (gearcase)"
Near Kyle, TX 78640
Robert
Job Details: 11/13/2018
WASHER MAYTAG MAV2755AWW "Arrived on job to replace transmission, snubber and thrust bearing. After replacement of parts test washer operation normal and no leaks."
Near Lago Vista, TX 78645
James
Job Details: 11/13/2018
RANGE GE PHB920EJ3ES Arrived on site to install previously diagnosed parts. Upon removal of element module I found the right side board did not have the communication harness secured properly as it was not plugged in. Plugged connection in securely and tested. Found all elements including warming element working properly. Job complete.
Near Cedar Park, TX 78613
James
Job Details: 11/13/2018
OVEN KITCHENAID KOST100ESS03 Arrived on site and tested unit. Found unit uninstalled and sitting on ground. Turned power off and removed access panels. Turned breaker on and found correct voltage to unit but no operation from ui. Tested all fuses and found to be good. Attempted to replace control and found incorrect part. Part number in unit is W11040195 and part number in breakdown is W11179310 which is for a double oven. Unit is a single oven. Unit will need correct main control and ui to repair. Office to research control and schedule return tripW11040195; ordrng 1 CNOTE (CONTROL SEE PICS) and 1 W11087446 (console)
Near Austin, TX 78744
Luis
Job Details: 11/13/2018
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site for no ice. Ran diagnostics E2 error code on icemaker. Installed new icemaker ran diagnostics all test passed ran fill,test passed."
Near Cedar Park, TX 78613
James
Job Details: 11/13/2018
REFRIGERATOR WHIRLPOOL WRF993FIFM00 Arrived on site and siliconed around freezer. When I removed the brackets I found that bracket ordered for the left side was packaged incorrectly and had a right hand bracket in the box. Office to schedule return visit after part verified; ordrng 1 W11129907 (bracket LEFT)
Near Austin, TX 78735
Luis
Job Details: 11/13/2018
REFRIGERATOR KITCHENAID KSCS23FTMS02 Arrived on site for failed main control. Removed control installed updated control kit powered unit on compressor and fans running unit cooling down correctly.
Near Bee Cave, TX 78738
Luis
Job Details: 11/13/2018
REFRIGERATOR KITCHENAID KRFC704FPS00 "Arrived on site for fresh food not cooling due to evaporator incased in ice. Replaced evap cover secured thermistor to correct location with zip tie. Replaced main control,removed compressor,cover found gap at drain tube connection to liner. Added sealer around gap to prevent air from entering compressor compartment to fresh food compartment."
Near Leander, TX 78641
James
Job Details: 11/13/2018
REFRIGERATOR WHIRLPOOL GZ25FSRXYY1 Arrived on site and installed mullion. Customer stated that ice maker has been working since last service. Unit working properly and door closing correctly. Job complete
Near Austin, TX 78746
Luis
Job Details: 11/13/2018
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Arrived on site for no cool. Diagnosed unit not entering defrost need to order main control. ; ordrng 1 W11212392 (CONTROL)
Near Georgetown, TX 78628
James
Job Details: 11/13/2018
DRYER WHIRLPOOL WED5000DW2 Arrived on site and tested operation. Found motor was making a humming noise but would not start. Found motor had come loose from base causing issue. Corrected motor mount and tested operation. Unit working properly. Job complete
Near Cedar Park, TX 78613
James
Job Details: 11/13/2018
REFRIGERATOR WHIRLPOOL WRF993FIFM00 Arrived on site and siliconed around freezer. When I removed the brackets I found that bracket ordered for the left side was packaged incorrectly and had a right hand bracket in the box. Office to schedule return visit after part verified; ordrng 1 W11129907 (bracket LEFT)
Near Austin, TX 78741
Kevin
Job Details: 11/13/2018
REFRIGERATOR WHIRLPOOL WRS315SDHM01 "Arrived on site and inspected refrigerator and found no power to user interface, inspected harnesses and found it is disconnected below freezer door. After reattaching all function has returned and ice and water will now dispense properly. No water leaks from connections at time of service, job complete"
Near Jarrell, TX 76537
James
Job Details: 11/13/2018
WASHER GE GTWN4250D0WS Arrived on site and tested operation. Found water leaking from fill shower head and seal for atc sensor. Unit will need new shower head and atc sensor to repair. Left unit unplugged due to water leak ; ordrng 1 WH12X10410 (probe sensor atc) and 1 WH41X10299 (funnel shower head a)
Near Buda, TX 78610
Leonardo
Job Details: 11/13/2018
OVEN WHIRLPOOL WFG505M0BS3 Arrived on site to test unit for gas leak. Test unit and found gas leak coming fro the wall not the unit. Advised customer and builder. Talked to office and they were going to contact builder to talk to him about charges.
Near Austin, TX 78744
Leonardo
Job Details: 11/13/2018
RANGE WHIRLPOOL WFE515S0ES2 Arrived on site to to replace door glass handle and liner and retainer and trim. Replaced all parts test door and door test good job complete no damaged on new parts
Near Austin, TX 78744
Leonardo
Job Details: 11/13/2018
DISHWASHER WHIRLPOOL WDT730PAHZ0
Near Canyon Lake, TX 78133
Diego G.
Job Details: 11/13/2018
DRYER GE GTD42EASJ2WW Arrived on site. Checked for no operation issues. Found unit not kicking on at all. Verified fuses and found high limit thermostat bad. Also found hinge broken not allowing door to close. Will need high limit thermostat and hinge to repair unit. Office to reschedule; ordrng 1 WE01X25317 (HINGE) and 1 WE04X26139 (HI LIMIT TSTAT )
Near Canyon Lake, TX 78133
Diego G.
Job Details: 11/13/2018
DRYER GE GTD42EASJ2WW Arrived on site. Checked for no operation issues. Found unit not kicking on at all. Verified fuses and found high limit thermostat bad. Also found hinge broken not allowing door to close. Will need high limit thermostat and hinge to repair unit. Office to reschedule; ordrng 1 WE01X25317 (HINGE) and 1 WE04X26139 (HI LIMIT TSTAT )
Near Canyon Lake, TX 78133
Diego G.
Job Details: 11/13/2018
DRYER GE GTD42EASJ2WW Arrived on site. Checked for no operation issues. Found unit not kicking on at all. Verified fuses and found high limit thermostat bad. Also found hinge broken not allowing door to close. Will need high limit thermostat and hinge to repair unit. Office to reschedule; ordrng 1 WE01X25317 (HINGE) and 1 WE04X26139 (HI LIMIT TSTAT )
Near Austin, TX 78744
Leonardo
Job Details: 11/13/2018
COOKTOP JENN-AIR JGCP636ADP Arrived on site to to test unit for left front burner not igniting. Found bad ignitor but unit screws were really rusted will need to replace ignitor and burner head and orfice holder.
Near Kyle, TX 78640
Brandon
Job Details: 11/13/2018
RANGE WHIRLPOOL WEG745H0FS0 "Arrived on site to replace main wire harness, I replaced main wire harness, range tested good."
Near Austin, TX 78704
Scott
Job Details: 11/13/2018
REFRIGERATOR KITCHENAID KFIS20XVMS6 Arrived on site for freezer leaking . Found drain clogged . Replaced drain with new kit . No water leaks detected at time of service . Job complete .
Near Martindale, TX 78655
Brandon
Job Details: 11/13/2018
REFRIGERATOR WHIRLPOOL WRF993FIFM00 "Arrived on site for customer complaint of no ice production, found air leak in freezer coming from top right corner of freezer door gasket. I adjusted tracks to form better at top, put straight edge at top right corner of freezer section, there is a small gap where center mullion meets the right side frame of unit. See pictures. Called techline SR# 4723416416. Ordering tracks for freezer, returning tech needs to bring block of wood and hammer to adjust the center mullion. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W10682493 (bracket) and 1 W10682494 (bracket)"
Near Round Rock, TX 78665
Wesley
Job Details: 11/13/2018
MICROWAVE WHIRLPOOL WMH31017HS0 Arrived on site and found unit vent cover out of place preventing door from closing properly. Corrected cover placement. Unit is now operating as designed.
Near Hutto, TX 78634
Wesley
Job Details: 11/13/2018
OVEN WHIRLPOOL WOS51EC0AS02 Arrived on site to test oven and find unit heating properly. All checks good.
Near Austin, TX 78701
Scott
Job Details: 11/13/2018
WASHER WHIRLPOOL WFW72HEDW0 Arrived on site for leaking washer . Found outer spring is missing from bellow . Checked bellow could find any defect but will bring back just Incase . Ordering clamp . Customer is requesting an AM if possible on 11/19 . No other water leaks detected . ; ordrng 1 W11266654 (CLAMP)
Near Hutto, TX 78634
Wesley
Job Details: 11/13/2018
WASHER WHIRLPOOL WTW7000DW3 Arrived on site and found unit with pressure fault and off balance overload. Found customer using too much detergent. Advised on use and care and calibrated unit.
Near Round Rock, TX 78665
Wesley
Job Details: 11/13/2018
ICE MACHINE KITCHENAID KUIX305ESS2 Arrived on site and found internal drain pump motor shorted. All other functions check good. Ordering internal drain pump to repair. No leaks at time of service. ; ordrng 1 WPW10489125 (pump)
Near Hutto, TX 78634
Wesley
Job Details: 11/13/2018
REFRIGERATOR WHIRLPOOL WRS571CIDB02 SR7723420254 arrived on site and calle techline for repeat problem. Found unit air baffle to noisy for customers expectations. Unable to repeat symptom on site. Replaced baffle based on customers complaint. All else checks good.
Near Liberty Hill, TX 78642
James
Job Details: 11/13/2018
OVEN WHIRLPOOL JJW2830DP02 Arrived on site and installed new temp sensors in upper and lower oven. Ran at 350 and found temps to now be correct. Unit working properly. Job complete.
Near Liberty Hill, TX 78642
James
Job Details: 11/13/2018
WASHER MAYTAG LAT2500AAE Arrived on site and tested operation. Found oil leaking from transmission and had gotten into the brake assembly as well. Unit will need new transmission and break assembly to repair.
Near Liberty Hill, TX 78642
James
Job Details: 11/13/2018
REFRIGERATOR WHIRLPOOL WRF757SDEM01 Arrived on site and installed new control and thermistor fan kit. Tested unit for proper operation and found right side fresh food door gasket has began to fail and the lower flap is coming off. Unit will need right side gasket to complete repair; ordrng 1 W10407212 (gasket-fip)
Near Leander, TX 78641
James
Job Details: 11/13/2018
DISHWASHER WHIRLPOOL WDF130PAHB0 Arrived on site and tested operation. Found unit fills with water but sump and motor not running. Found unit has a failed sump and motor assembly. Installed new and tested. Unit working properly and all water connections dry at time of service. Job complete
Near Georgetown, TX 78633
Lou
Job Details: 11/13/2018
REFRIGERATOR GE SSS25KPFPHWW "arrived on site to inspect refrigerator not dispensing water. Upon further inspection, using a cup, I attempted to get water from the dispenser and got nothing. The customer advised that they had not changed the filter since January or February. They had a new filter, so I changed it out and tested and the unit dispensed water. I advised the customer to change the filter every 6 months. While writing up the ticket, I found a large amount of water coming from underneath the unit. I pulled the unit and found that the water valve was leaking at the dispenser hose connection. I attempted to tighten the connection, but the connection would not hold. I removed and replaced the water valve and tested and the water did not leak from the valve anymore; however, I found that the water line itself was badly cracked and from the pressure of the water the line cracked open and was leaking now. I am ordering the water storage coil and scheduled return service for 11/16/
Near Georgetown, TX 78633
Lou
Job Details: 11/13/2018
DISHWASHER KITCHENAID KUDS30IXBT7 "arrived on site to inspect dishwasher not cleaning. Upon further inspection, the customer advised that the unit is not cleaning and leaving a white film on the dishes. She provided a pot that had what appeared to be rinse aid residue in it. I placed the unit in diagnostics And it showed error codes 10/1, 6/6, 6/4. I cleared the error codes and continued with testing. The unit operated as designed with no error codes at the end of testing. Looking inside the unit, I found the feed tube assembly port was open. The flapper inside the tube was not sealing correctly. Also, I found a large amount of rinse aid debris at the bottom of the tub. I opened the rinse aid cap and found the dial all the way at Max. The customer advised that they have a water softener. I reset the dial to #1 and retested. At the end of testing, I found rinse aid residue leaking from the dispenser. I am ordering the feed tube assembly and a dispenser and scheduled return service for 1
Near Leander, TX 78641
Jonathan
Job Details: 11/13/2018
WASHER MAYTAG MVWX655DW1 "Arrived on site for washer intermittently agitating. Performed diagnostics mode and checked fault code history. Found error code F2-E1 stuck key, F7-E1 basket speed fault and F0-E5 off balance load. Ran automatic test cycle and found unit not agitating or spinning. Performed tested voltage at connector J2 P1 and P2 . Found not within range. Removed faulty control and installed new. Tested unit and found motor making humming noise. Tested speed sensor resistance and found out of range. Will need to replace actuator to complete repair. Schedule return for Friday the 16th. ; ordrng 1 W10913953 (ACTUATOR ) and 1 W11095106 (WIRE HARNESS ) and 1 W11158831 (CAPACITOR )"
Near Cedar Park, TX 78613
James
Job Details: 11/13/2018
REFRIGERATOR KITCHENAID KRFC704FBS00 Arrived on site and found rc has water standing in bottom again. Vacuumed water up and found water to be coming from drain as I was barely able to get a zip tie through it. Called tech line and spoke to Bruce 7723423495 unit has a collapsed drain tube in the cabinet. No recommended repair at this time due to the drain tube is not accessible to replace. Instructed customer of findings.
Near Georgetown, TX 78633
Tyler B.
Job Details: 11/13/2018
REFRIGERATOR WHIRLPOOL GI6FARXXYF07 "Arrived on site for no ice, found ice maker not telling valve to fill. R&r IM and tests good no leaks on site
Near Leander, TX 78641
James
Job Details: 11/13/2018
REFRIGERATOR WHIRLPOOL KFIS29BBMS00 Arrived on site and checked temp in freezer and fresh food compartments. Found freezer at 42 degrees and fresh food at 38. Ran test 4 in diagnostics to test sealed system. Found both evaporators cycle and all fans running and freezer compartment began cooling down. After taking the unit out of diagnostics the freezer was no longer dropping in temp after waiting the 20 minutes for unit to cycle back over to the freezer compartment. Unit will need new control to repair. Found that the control has to come directly from Whirlpool. Office to quote customer on control price.; ordrng 1 W10581605 (cntrl-elec)
Near Killeen, TX 76543
Al
Job Details: 11/13/2018
REFRIGERATOR WHIRLPOOL GI5SVAXVL01 Arrived to inspect ice maker not working. I verified the complaint with the customer. Removed and replaced ice maker with the previously ordered part. All water lines were dry at the time of service. Will call customer back by end of business to see if new part is producing ice
Near Georgetown, TX 78633
Tyler B.
Job Details: 11/13/2018
OVEN WHIRLPOOL WFG540H0ES1 "Arrived on site for too low of heat, found range heating to 343' R&R sensor and tested good. No gas leak on site"
Near Georgetown, TX 78628
Cliff
Job Details: 11/13/2018
MICROWAVE WHIRLPOOL GT4185SKB3 "Arrived on site to diagnose a microwave with a turntable that is not operating. Tested unit and found glass turntable rest is cracked where it attaches to motor shaft. Rest will need to be replaced to complete repairs but part shows no longer available through supplier. Office will need to research part and if it cannot be obtained, they will contact American home Shield so they can decide how to proceed with claim.; ordrng 1 8172018 (support (NLA)) and 1 CNOTES (RESEARCH PART)"
Near Round Rock, TX 78665
Tyler B.
Job Details: 11/13/2018
OVEN WHIRLPOOL WOS51EC0AS02 "Arrived on site for no power, found therm fuse popped, R&R fuse and tested good.
Near Austin, TX 78757
Paul
Job Details: 11/13/2018
OVEN JENN-AIR JJW8330DDS "Arrived onsite for the oven with the touchpad that stopped working. I found only the cancel, clean, bake, & timer buttons responding. I found the buttons on the touchpad with no continuity.. I replaced the control panel and tested all of the selections. The unit is working as designed. Call complete."
Near Austin, TX 78751
Joseph C.
Job Details: 11/13/2018
DRYER WHIRLPOOL WED7500VW1 "Arrived on site for “no power to unit” complaint. Inspected unit and found it to be performing as designed. Tested through all cycles. Found no issues with unit performance. Unable to contact customer, to collect service fee. Office will need to contact customer, to collect.
Near Leander, TX 78641
Jonathan
Job Details: 11/13/2018
VENTHOOD WHIRLPOOL UXT5236BDS "Arrived on site for venthood lights smoking when on. Performed diagnostics and tested lights. Found oil on light cover. Attempted to remove and found it had stained glass light cover. Removed lights assembly and installed new. Tested operation, all tested good."
Near , TX 78641
Jonathan
Job Details: 11/13/2018
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site for dishwasher making a rattling noise and not cleaning dishes. Performed diagnostics mode and found error code 6-1 no water to dishwasher. Found water valve to dishwasher in off position. Turned water to unit and continued automatic test mode. Checked amp draw on heater at 6.5 amps. Tested for hot temperatures at end of test cycle. Spoke with customer on user care guide. All tested good, no water leaks present."
Near Georgetown, TX 78633
Jonathan
Job Details: 11/13/2018
WASHER MAYTAG MFW9700SQ1 "Arrived on site for washer shaking when in high spin cycle. Performed diagnostics mode and ran test cycle. Gained access to shocks and springs. Inspected shocks and springs. Monitor unit in high spin cycle. Checked balance of unit. All tested good, no water leaks present. Spoke with customer on user care."
Near Georgetown, TX 78633
Jonathan
Job Details: 11/13/2018
DISHWASHER KITCHENAID KDTE234GPS0 "Arrived on site to install previous diagnosed part. Gained access to dispenser, removed failed dispenser and installed new. Performed diagnostics mode, error 5-1 door not closed in time allowed. Monitor test cycle and checked water connection. All tested good, no water leaks present."
Near Austin, TX 78756
Joseph C.
Job Details: 11/13/2018
OVEN MAYTAG MGR6600FZ0 "Arrived on site for “oven door hanging off unit” complaint. Inspected unit and found hinges broken. Removed and replaced hinges. Unit is performing as designed. No leaks detected, at time of service."
Near Austin, TX 78752
Joseph C.
Job Details: 11/13/2018
WASHER MAYTAG MHW6000AW0 "Arrived on site for “F09E01 error code” complaint. Inspected unit and found cloth and animal hair to be clogging drain pump. Also, found that hot and cold supply lines were switched. Removed materials from drain pump and switched supply lines to proper shut offs. Tested unit. Unit is performing as designed. No leaks detected, at time of service.
Near Austin, TX 78702
Scott
Job Details: 11/13/2018
RANGE WHIRLPOOL WFG525S0HZO Arrived on site and found guide had fallen off and was under range . Replaced left side guide and all is normal with range . No gas leaks detected at time of service . Job complete .
Near Austin, TX 78705
Luis
Job Details: 11/13/2018
REFRIGERATOR WHIRLPOOL WRT549SZDM01 Arrived on site for no cool. Removed evaporator cover no frost on evaporator can hear noise of air or refrigerant leaking out. Adjusted cap tube can hear leak in heat exchanger in cabinet called tech support. Customer service number 1800-253-1301 file 7723415218