Service History 984

Near Paige, TX 78659
Thomas L.
Job Details: 11/14/2018
WASHER ROPER RTW4516FW2 Arrived on site for no operation. Found unit totally inoperable. Control would not conduct diagnostics and lid latch would not move. Replaced and tested. All operations were normal. All water connections were dry.
Near Round Rock, TX 78665
Tyler B.
Job Details: 11/14/2018
DRYER AMANA NED4655EW1 "Arrived on sote for no heat, found cut off open, R&R cutoff and tests good advised customer to get vent cleaned"
Near Georgetown, TX 78628
Jonathan
Job Details: 11/14/2018
DRYER KENMORE 110.878726 "Arrived on site for dryer not starting. Performed diagnostics mode and found error code F-01. Gained access to machine control and checked voltage to control and out. Found failed control not sending voltage out. Will need to replace control to complete repair. . Customer approved estimate. Schedule return for Monday the 19th. Quoted customer on washer pump service and cleaning of door bellow. ; ordrng 1 SEENOTE (ADD ON 2ND APPLIANCE ON RETURN.) and 1 WPW10174745 (MACHINE CONTROL )"
Near Lorena, TX 76655
Steve C.
Job Details: 11/14/2018
REFRIGERATOR WHIRLPOOL WRF992FIFM00 Arrive on site for the freezer has frost buildup. Found the frost buildup is on the right side of the freezer. Found the slides on the unit will not close properly. Also the unit will need a new gasket for the freezer door due to the corners are warped. unit needs both brackets slides. Customer advised he will be out for the week of Thanksgiving. All water connections were dry at the time of service.; ordrng 1 W10884297 (gasket-fip) and 1 W11129400 (bracket RIGHT) and 1 W11129907 (bracket LEFT)
Near Austin, TX 78731
Paul
Job Details: 11/14/2018
COOKTOP KITCHENAID KCGS550ESS01 Arrived onsite for the cooktop to replace the previous diagnosed parts. I replaced the LF burner valve. I tested the unit and it is working as designed. There were no gas leaks present at the time of service. Call complete.
Near Kyle, TX 78640
Kevin
Job Details: 11/14/2018
REFRIGERATOR WHIRLPOOL WRF736SDAM11 "Service pointer W10772228D techline freezer is 16 degrees ice box is 25 degrees. Per service pointer need to replace the control board, will also bring back heater bimetal has been replaced by previous technician; ordrng 1 W10628737 (heater) and 1 W10864261 (cntrl-elec) and 1 WPW10514110 (motor evaporator)"
Near Austin, TX 78757
Wesley
Job Details: 11/14/2018
WASHER WHIRLPOOL WFW7590FW0 Arrived on site and repaired washer with Scott using valve. All checks is good. Also reseated hose at wall with proper gasket to repair leak.
Near Austin, TX 78727
Wesley
Job Details: 11/14/2018
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 Advised that customer cannot keep produce on top shelf by air inlet and raised temperature. Advised on use and care. All checks good. Temps are within range.
Near Pflugerville, TX 78660
Wesley
Job Details: 11/14/2018
DISHWASHER WHIRLPOOL WDF320PADS1 Arrived on site and found light out on control. Advised customer that control would be needed to restore light. Customer elected to not repair at this time.
Near Pflugerville, TX 78660
Wesley
Job Details: 11/14/2018
REFRIGERATOR WHIRLPOOL WRF550CDHZ Arrived on site and found good chute seal and no leaking. Tested functionality all checks good. Advised unit is operating as designed. Possible packaging debris stuck causing gap initially.
Near , TX 78610
Brandon
Job Details: 11/14/2018
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 "Arrived on site for customer complaint of ice coming out crushed all the time, found ice bucket was damaged causing unit not to dispense cubed ice. I replaced ice bucket, unit tested good."
Near Austin, TX 78757
Scott
Job Details: 11/14/2018
WASHER WHIRLPOOL WFW7590FW0 "Arrived on site , replaced valve . Ran diagnostics , all checked normal . No water leaks detected at time of service . Job complete ."
Near Pflugerville, TX 78660
Wesley
Job Details: 11/14/2018
WASHER WHIRLPOOL WTW8900BC0 Arrived on site and replaced hinge on left due to spring had rusted out. Otherwise unit has beginning bearing failure symptom. Advised customer that unit can be safely run for a time with bearing failure.
Near Round Rock, TX 78665
Jerry C.
Job Details: 11/14/2018
REFRIGERATOR GE GSS25WGTMBB "GSS25WGTMBB Arrived to instal previously ordered part. I removed and replaced the ice maker assembly and tested. The unit filled as designed and started harvest function. Operational test good, no leaks observed during service."
Near Round Rock, TX 78665
Jerry C.
Job Details: 11/14/2018
REFRIGERATOR KITCHENAID KFIV29PCMS03 "KFIV29PCMS03 Arrived to inspect ice issues. I found the ice maker housing badly sagging and I removed and corrected the issue, along with misrouted wiring. I sealed a leaking drain tube assembly in the rear lower unit area and squared and leveled the chassis and doors. Operational test good, no leaks observed during service."
Near Georgetown, TX 78628
Jonathan
Job Details: 11/14/2018
OVEN WHIRLPOOL WOS51EC0AS04 "Arrived on site for oven cooling fan not coming on. Customer had breaker turn off to unit, stated that display screen flickering and got extremely hot. Gained access to control and checked all terminal connectors. Turned breaker on and performed diagnostics mode. Tested fan speed. Tested on regular bake mode. All tested good. Will need to replace grommet washer. Schedule return for Monday the 19th. Customer requested afternoon for return. ; ordrng 1 SEENOTE (REQ AFTERNOON ) and 4 W10759525 (grommet)s"
Near Georgetown, TX 78628
Jerry C.
Job Details: 11/14/2018
COOKTOP WHIRLPOOL WCG97US0DS00 "WCG97US0DS00 Arrived to inspect knob issue. I found the knob failed and required replacement. I removed and replaced the knob and tested. Operational test good, no gas leaks detected during service."
Near Austin, TX 78750
Paul
Job Details: 11/14/2018
WASHER MAYTAG MVWC360AW0 "Arrived onsite for the washer that is not spinning properly and leaves the clothes wet. Mr stated it wouldn’t go into a spin. I checked stored error codes and found F7E1 & F7E7. I found the basket not moving because it had gotten stuck between gears. I unstuck the basket and it spun freely. I ran a calibration, the auto test, and manual agitate then manual spin and the unit worked as designed. I advised the customer to run a clean washer cycle. . Call complete."
Near Georgetown, TX 78628
Jerry C.
Job Details: 11/14/2018
DISHWASHER WHIRLPOOL WDT750SAHZ0 "WDT750SAHZ0 4-3, 7-1, 5-1 codes stored. I tested the unit in service test mode and found no circulation pump operation. The control supplied approximately 50VAC anytime the pilot relay activated. The dispenser was likely over-dispensing and will require replacement. Office to order control and returning test will need to instal control, sump and dispenser. No leaks observed during service. ; ordrng 1 W11087207 (cntrl-elec)"
Near Austin, TX 78757
Scott
Job Details: 11/14/2018
FREEZER WHIRLPOOL KFIS20XVMS2 "Arrived on site for frost build up. Found the rails are not closing properly . Replaced both rail slides . Cleaned out frost and door is closing properly . No water leaks detected at time of service . Job complete ."
Near Austin, TX 78705
Scott
Job Details: 11/14/2018
DRYER WHIRLPOOL WED7590FW1 "Arrived on site , replaced control and UI interface . Unit is now tumbling and heating . No lint build up at time of service . Job complete ."
Near Jarrell, TX 76537
Steve C.
Job Details: 11/14/2018
REFRIGERATOR WHIRLPOOL GI0FSAXVY012 Arrive on site for the unit makes small ice cubes and freezing the ice bin over. Remove the ice bin and found the ice cubes are extremely small. Found the filtrate on the ice maker is clogged with ice and not allowing water to flow into the icemaker. Remove the ice and tested the unit. Unit works properly and all water connections were dry at the time of service.
Near Georgetown, TX 78626
Jonathan
Job Details: 11/14/2018
MICROWAVE WHIRLPOOL WMH32519HZ3 "Arrived on site to install previous diagnosed part. Went to remove microwave and was not able to remove, due to tight fit. Had maintenance assistance to remove unit. Gained access to fan motor capacitor, removed failed capacitor and installed new. Tested unit and found same results. Checked motor resistance and found all within range at fan motor. Traced to capacitor and board and found unit is loosing neutral. Called tech support and Tebow. Will need to replace complete wire harness. When installing unit found power cord had to almost fold over to install. Will have power cord on hand if needed. Return schedule for the 28th. ; ordrng 1 W10539840 (harns-wire) and 1 W10708076 (cord-power) and 1 W11219761 (MAIN HARNESS )"
Near Woodway, TX 76712
Steve C.
Job Details: 11/14/2018
MICROWAVE KITCHENAID KBHS179BSS00 Arrived on site to replace the transformer per previous tech. Replaced the part and unit panel is not on. Was able to press the keypad but no display. Unit needs a new control panel. Will also order the control just in case if needed. Customer will pay the remaining balance on next visit.; ordrng 1 W10915648 (cntrl-elec) and 1 WPW10420955 (panl-cntrl)
Near Waco, TX 76712
Steve C.
Job Details: 11/14/2018
DISHWASHER GE PDWT480R10SS Arrived on site for the unit is not draining. Tested unit and found the drain pump will turn on him also found the drain hose is excessively filled with gunk. Unit will need a new drain hose and will use the drain pump on the next visit.; ordrng 1 WD24X10045 (drain tube a)
Near Austin, TX 78759
Luis
Job Details: 11/14/2018
REFRIGERATOR WHIRLPOOL WRF535SWHZ00 "Arrived on site for ice build up in freezer. Found large gap at middle of door seal. Replaced freezer door gasket,remolded gasket checked seal to cabinet good."
Near Leander, TX 78641
James
Job Details: 11/14/2018
REFRIGERATOR KITCHENAID KRFF507ESS01 Arrived on site and tested operation. Found that the ice maker has lost position fault causing no ice production. Unit will need new ice maker to repair. Installed new ice maker and tested. Unit working properly and all water connections dry at time of service. Job complete
Near Woodway, TX 76712
Steve C.
Job Details: 11/14/2018
REFRIGERATOR KITCHENAID KBFS25EWMS10 Arrived on site for the unit is not freezing or cooling. Tested the unit and found the evaporator cover is frosted over. Found the control and defrost bi metal is shorted and allowing the unit to defrost. Will need AUTHO and reschedule customer.; ordrng 1 CNOTE (TECH2VERIFY ) and 1 CNOTE (AUTHO) and 1 W10292242 (harns-wire) and 1 WPW10428901 (cntrl-elec)
Near Buda, TX 78610
Brandon
Job Details: 11/14/2018
WASHER WHIRLPOOL WTW8500DC5 "Arrived on site for customer complaints of no water entering washer. I put unit into diagnostic mode found F3e2 f8e1 f0e4 f0e3 error codes, found water valve to be faulty, I replaced water valve, unit tested good."
Near Austin, TX 78748
Brandon
Job Details: 11/14/2018
WASHER WHIRLPOOL WTW4915EW2 "Arrived on site for customer complaint of washer lid not locking, found faulty lid lock in diagnostic mode. I replaced lid lock, unit tested good."
Near Leander, TX 78641
James
Job Details: 11/14/2018
REFRIGERATOR WHIRLPOOL WRS315SDHM00 Arrived on site and inspected unit for condensation. Found condensation and ice around air damper in rc compartment. Inspected unit for air leaks and found none. Found gap in seal of air channel in fc compartment and sealed with perma gum. Unit working properly. Job complete
Near Lago Vista, TX 78645
James
Job Details: 11/14/2018
WASHER MAYTAG MVWB855DC3 Arrived on site and tested operation. Found long fill faults. Tested in diagnostics and found hot valve has failed. Installed new valve assembly and tested. Unit working properly and all water connections dry at time of service. Job complete
Near Kyle, TX 78640
Kevin
Job Details: 11/14/2018
WASHER ROPER RTW4516FW2 "Arrived on site and inspected washer and found retail installation has attached the hot and cold water improperly. After swapping houses washer is now operating properly, run the calibration psycho and all functions are good. No water leaks from connections at time of service, job complete"
Near Buda, TX 78610
Kevin
Job Details: 11/14/2018
DRYER WHIRLPOOL WED8500DC4 "Arrived on site found customer concern is dryer turns off after a few minutes. set dryer to run with no clothes And it ran till moisture sensor shortened time and turned dryer off. Used a wet towel to bridge moisture sensor and this time it ran for nine minutes and then increased time. Moisture sensor is working properly. Dryer is heating properly but has a saved error code for restricted airflow. Builder has recently corrected outlet to dryer That was not providing enough power. Request the customer monitor dryer for correct operation, builder may need to address airflow concern, job complete."
Near Austin, TX 78738
Cliff
Job Details: 11/14/2018
RANGE KITCHENAID KDRU783VSS03 "Arrived on site to replace appliance manager for range. Replaced appliance manager due to shortage control and found unit still not operational. Replaced main control and control panel and unit still not operational due to cross electronic shorting. Ran through diagnostics to verify all failures and unit and found unit not registering door open and close, meat probe Jack plugged in when it is not and no temperature range for oven sensor, and no lights operation. Main control board in panel, both appliance managers, meat probe Jack, and door latch for 30” oven Will all need to be replaced at the exact same time prior to turning on power to prevent cross electronics shorting in unit. Office will need to set return appointment for two hours once parts availability has been received. Latch covered under one year AEX warranty, all controls are covered under manufacturer warranty. Only additional charges to homeowner besides labor quoted is for the meat probe j
Near Georgetown, TX 78633
Jonathan
Job Details: 11/14/2018
REFRIGERATOR WHIRLPOOL WRF736SDAM14 "Arrived on site for refrigerator FC door having moisture appear on top of FC door gasket. Inspected door seal. Added whirlpool food grade silicone between cavity and cabinet all around and bottom of RC. Removed previous install gasket insulation and added new. Checked door opening and closing. All checks good at time of service, no water leaks present."
Near Georgetown, TX 78628
Jonathan
Job Details: 11/14/2018
RANGE WHIRLPOOL WFG525S0HS0 Arrived on site for range panel damaged. Inspected panel and found dent on left side. Removed damaged panel and installed new. Tested cooking operation. All tested good.
Near Georgetown, TX 78628
Jonathan
Job Details: 11/14/2018
MICROWAVE WHIRLPOOL WMH73521CS6 "Arrived on site to install previous diagnosed parts. Removed microwave to gain access to high voltage side. Removed magnetron, capacitor and diode. Installed new high voltage side. Mounted microwave and tested heating operations. All tested good."
Near Austin, TX 78729
Scott
Job Details: 11/14/2018
OVEN KITCHENAID KODE500ESS03 Arrived on site for oven making vibration/ humming noise . Found unit was not completely installed properly . Tightened down mounting screws and humming stopped . Job complete.
Near Austin, TX 78728
Scott
Job Details: 11/14/2018
COOKTOP WHIRLPOOL WCG55US6HS00 Arrived on site for left front burner not igniting . Found clip to igniter had come off causing igniter to bend away from burner . Reinstalled clip unit is lighting each and every time .no gas leaks detected at time of service . Job complete .
Near Buda, TX 78610
Kevin
Job Details: 11/14/2018
REFRIGERATOR WHIRLPOOL WRS335SDHB00 "Arrived on site and found freezer evaporator is frosted over, will need to bring back defrost control her to correct issue and had heater and thermistor on hand. Customer is aware to turn off refrigerator 24 hours before next appointment so that crossed will be clear. No water leaks from connections at time of service.; ordrng 1 W11174836 (CONTROL BOARD) and 1 WP2323198 (heater) and 1 WPW10384183 (thermistor)"
Near Seguin, TX 78155
Diego G.
Job Details: 11/14/2018
DISHWASHER MAYTAG MDB7749SBM3 "Arrived on site. Replaced Console assembly and ran diagnostic tests, all functions tested OK. No leaks present. Job complete"
Near Seguin, TX 78155
Diego G.
Job Details: 11/14/2018
DISHWASHER MAYTAG MDB7749SBM3 "Arrived on site. Replaced Console assembly and ran diagnostic tests, all functions tested OK. No leaks present. Job complete"
Near Seguin, TX 78155
Diego G.
Job Details: 11/14/2018
DISHWASHER MAYTAG MDB7749SBM3 "Arrived on site. Replaced Console assembly and ran diagnostic tests, all functions tested OK. No leaks present. Job complete"
Near Georgetown, TX 78626
Jonathan
Job Details: 11/14/2018
RANGE WHIRLPOOL WFE540H0ES2 "Arrived on site to install previous diagnosed parts. RemoveD door. Removed damaged door front and installed new. Installed door and tested all operations, all tested good."
Near Luling, TX 78648
Diego G.
Job Details: 11/14/2018
DISHWASHER KITCHENAID KDTE104ESS4 "Arrived on site. Checked for control issues. Found control intermittently shutting down in between cycles. Replaced main control and cycle, all functions tested OK. No leaks present. Job complete"
Near Luling, TX 78648
Diego G.
Job Details: 11/14/2018
DISHWASHER KITCHENAID KDTE104ESS4 "Arrived on site. Checked for control issues. Found control intermittently shutting down in between cycles. Replaced main control and cycle, all functions tested OK. No leaks present. Job complete"
Near Luling, TX 78648
Diego G.
Job Details: 11/14/2018
DISHWASHER KITCHENAID KDTE104ESS4 "Arrived on site. Checked for control issues. Found control intermittently shutting down in between cycles. Replaced main control and cycle, all functions tested OK. No leaks present. Job complete"
Near Round Rock, TX 78664
Tyler B.
Job Details: 11/14/2018
RANGE KITCHENAID KGRT607HBS6 Arrived on sote for ingiter install. Customer complained that the unit still has error codes. Confirmed the unit has 3 errors f2-e0 and f2 e3 and f1 e9 stating control/touch failure unit needs main and sub control. Cuts asked for Tyler to return will use igniter on return need CNOTE part AUTHO ; ordrng 1 8184718 (cntrl-elec) and 1 9754341CB (panl-cntrl)
Near Lago Vista, TX 78645
James
Job Details: 11/14/2018
RANGE FRIGIDAIRE LFEF3011LWD "Arrived on site and inspected unit. Found the bake element has failed. Aldo found right rear surface element not staying attached and will need to be replaced as well. Upon further inspection I found the oven door gasket has 3 clips on the left side that are not holding the gasket in place properly. Unit will need new bake element, right rear 8” burner and door gasket to repair; ordrng 1 316239700 (seal,oven door) and 1 316442300 (element)"
Near Waco, TX 76710
Steve C.
Job Details: 11/14/2018
RANGE WHIRLPOOL RBS275PRB00 Arrived on site for the unit bake element will not turn on. Tested the unit and found the wires to the bake element fell off. Remove the oven out of the wall and re-connected the wires. Tested the unit and unit is working properly.
Near Waco, TX 76711
Steve C.
Job Details: 11/14/2018
REFRIGERATOR GE GTE18GTHGRWW Arrived on site to replace the ff gasket due to being warped. Replaced the gasket and used a heat gun to reshape. Unit works properly and all water connections were dry at the time of service.
Near New Braunfels, TX 78130
Diego G.
Job Details: 11/14/2018
REFRIGERATOR WHIRLPOOL WRT549SZDM00 Arrived on site. Found restriction in filter drier. Replaced filter drier and added service support. Vacuum system and charged. Instructed customer to allow 24 hours for unit to cool down completely. No leaks present. Job complete
Near New Braunfels, TX 78130
Diego G.
Job Details: 11/14/2018
REFRIGERATOR WHIRLPOOL WRT549SZDM00 Arrived on site. Found restriction in filter drier. Replaced filter drier and added service support. Vacuum system and charged. Instructed customer to allow 24 hours for unit to cool down completely. No leaks present. Job complete
Near New Braunfels, TX 78130
Diego G.
Job Details: 11/14/2018
REFRIGERATOR WHIRLPOOL WRT549SZDM00 Arrived on site. Found restriction in filter drier. Replaced filter drier and added service support. Vacuum system and charged. Instructed customer to allow 24 hours for unit to cool down completely. No leaks present. Job complete
Near Lockhart, TX 78644
Diego G.
Job Details: 11/14/2018
WASHER MAYTAG MVWC7ESWW0 "Arrived on site. Replaced sensor switch and cycle, all functions tested OK. No leaks present. Job complete"
Near Lockhart, TX 78644
Diego G.
Job Details: 11/14/2018
WASHER MAYTAG MVWC7ESWW0 "Arrived on site. Replaced sensor switch and cycle, all functions tested OK. No leaks present. Job complete"
Near Lockhart, TX 78644
Diego G.
Job Details: 11/14/2018
WASHER MAYTAG MVWC7ESWW0 "Arrived on site. Replaced sensor switch and cycle, all functions tested OK. No leaks present. Job complete"
Near Spicewood, TX 78669
Cliff
Job Details: 11/14/2018
WASHER WHIRLPOOL WTW8040DW4 Arrived on site to diagnose a washing machine that is filling when not in use. Tested unit and found failed water valve assembly. Valve assembly is not closing properly causing filling up with water when not in use. Replaced valve assembly and tested unit. No leaks were found at time of service.
Near Seguin, TX 78155
Diego G.
Job Details: 11/14/2018
REFRIGERATOR MAYTAG MFD2562VEW2 "Arrived on site. Check for icemaker issues. Found module on ice maker bad not allowing icemaker to cycle. Replaced icemaker assembly and cycle, all functions tested OK. Instructed customer to allow 24 to 36 hours to fill up Icebin. No leaks present. Job complete"
Near Seguin, TX 78155
Diego G.
Job Details: 11/14/2018
REFRIGERATOR MAYTAG MFD2562VEW2 "Arrived on site. Check for icemaker issues. Found module on ice maker bad not allowing icemaker to cycle. Replaced icemaker assembly and cycle, all functions tested OK. Instructed customer to allow 24 to 36 hours to fill up Icebin. No leaks present. Job complete"
Near Seguin, TX 78155
Diego G.
Job Details: 11/14/2018
REFRIGERATOR MAYTAG MFD2562VEW2 "Arrived on site. Check for icemaker issues. Found module on ice maker bad not allowing icemaker to cycle. Replaced icemaker assembly and cycle, all functions tested OK. Instructed customer to allow 24 to 36 hours to fill up Icebin. No leaks present. Job complete"
Near Spicewood, TX 78669
Cliff
Job Details: 11/14/2018
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Arrived on site to diagnose the refrigerator with doors that are not operating properly. Found lower hinge screws backing out causing hinge to sag. Reinstalled screws and tightened properly and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Robinson, TX 76706
Steve C.
Job Details: 11/14/2018
REFRIGERATOR WHIRLPOOL WRF555SDHV00 Arrived on site for the unit has frost buildup in the freezer. Customer advised intermittently the unit will have frost buildup. Tess of the unit and found the freezer door at the bottom is warped and causing a air leak. Will need to order the freezer door black and advise customer it will take 6 to 8 weeks. All water connections were dry at the time of service. Unit is freezing and cooling properly. ; ordrng 1 W10862407 (dor-fip BLK)
Near Killeen, TX 76549
Arthur B.
Job Details: 11/14/2018
DRYER GE DCL333EA0WW Arrived onsite for tenant complaint of dryer not drying and start knob broken. Tested unit and found no air flow coming from outside venting. Also found start knob broken as well. Unit will need new knob to complete repair. OF to R/S. ; ordrng 1 CNOTE (NEEDS AUTHO) and 1 WH1X2721 (knob&clip assy start)
Near Austin, TX 78738
Cliff
Job Details: 11/14/2018
ICE MACHINE KITCHENAID KUIC15PHZS0 Arrived on site to diagnose an ice machine using ice. Tested unit and found bin thermistor out of operating range. Replaced been thermistor and tested unit. Found all other parts and components fully functional. No leaks were found at time of service.Thermistor (52.42+tax)Svc/Lbr (149.99+tax)
Near Killeen, TX 76549
Arthur B.
Job Details: 11/14/2018
REFRIGERATOR AMANA ASD2575BRS01 "Arrived onsite for customer complaint of SxS refrigerator getting ice build up near ice chute area. After inspection, it’s found that door seal is all twisted allowing warm air to enter causing frost. Unit will need new RF door gasket. OF to R/S once availability of part is available. All water connections were dry at time of service.; ordrng 1 2159082 (gasket,door fzr (blk) and 1 CNOTE (ABO)"
Near Harker Heights, TX 76548
Arthur B.
Job Details: 11/14/2018
WASHER WHIRLPOOL LSR5233AN0 "Arrived onsite for customer complaint of top load washer leaking and not spinning on normal setting. Tested unit and confirmed unit is leaking. Removed wrapper and found leak is coming from bottom of was tub. Also found base all corroded from use. Unit will need new bottom base,was basket to complete repair. Customer would like to if AHS can replace unit due to age. Advised customer will have claims submit for options. Advised customer not to use unit due to the leaking. Reassembled and unplugged unit at this time."
Near Lakeway, TX 78734
Cliff
Job Details: 11/14/2018
ICE MACHINE WHIRLPOOL KUID308ESS1 Arrived on site to diagnose an ice machine that is not producing ice. Tested unit and found short coil water valve open and no water passing into the machine. Replaced valve and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Belton, TX 76513
Al
Job Details: 11/14/2018
DRYER MAYTAG MEDB755DW0 "Arrived to inspect unit not drying. Customer advised the dryer takes longer to dry. I preformed a temperature probe test with the vent on and with the vent off the dryer. The cycle temperatures with the hose off dropped faster, indicating some sort of restriction in the exterior vents. The cycle temps were correct with vent hose off indicating proper function of dryer. No lint buildup was found in the exhaust or vent hose. The customer to get the outside vent checked for possible restrictions."
Near Killeen, TX 76542
Arthur B.
Job Details: 11/14/2018
REFRIGERATOR WHIRLPOOL WRF767SDEM01 Arrived onsite for customer complaint of RC section of french door refrigerator freezing up and ice not dispensing ice on front. Found dispenser motor just hums. Customer already defrosted unit and now cooling as intended. Ordering dispenser motor and return with RC harness. R/S for Friday 11/16. All water connections were dry at time of service.; ordrng 1 W10822606 (motor)
Near Austin, TX 78749
Brandon
Job Details: 11/14/2018
RANGE WHIRLPOOL SF330PEWN5 "Arrived on site for customer complaint of gas leak and oven temperature issues, found oven knob does not have temperature settings and needs to be replaced. Also found timer will randomly beep, needs control, but does not effect function of oven or cooktop. ; ordrng 1 4320593 (knob,t-stat) and 1 4363091 (timer-clock) and 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 CNOTE (OFFICE TO SEND GAS LEAK DETECTOR ON NEXT VISIT)"
Near Austin, TX 78728
Scott
Job Details: 11/14/2018
REFRIGERATOR WHIRLPOOL WRX735SDHV00 "Arrived on site ,replaced gasket right side fresh food . All seals normal . No water leaks detected at time of service . Job complete"
Near Pflugerville, TX 78660
Wesley
Job Details: 11/14/2018
OVEN WHIRLPOOL WOS51EC0AS04 Arrived on site and found unit bake element shorted quoted element as 76.14 and labor as 279.99Scheduled to return on Monday 19th; ordrng 1 WPW10546517 (elmnt-bake)
Near Austin, TX 78734
Cliff
Job Details: 11/14/2018
REFRIGERATOR KITCHENAID KFIS20XVMS8 Arrived on site to diagnose a refrigerator that is leaking and not cooling properly. Tested unit and found icemaker fill line split on top of the unit due to seeping water valve. Also noted unit reset and constantly due to damaged freezer of operator fan motor which has damaged main control. Homeowner also mentioned decreasing the flow through water valve when using water dispenser. This is most likely due to failed filter housing and housing may need to be replaced as well. Due to amount of repairs needed homeowner is going to replace the unit. Turn unit off to prevent water damage prior to leaving home.
Near Austin, TX 78759
Luis
Job Details: 11/14/2018
REFRIGERATOR KITCHENAID KBFS25EVMS0 "Arrived on site for cooling issue. Removed evaporator cover found weak frost pattern and ice ball on inlet to evaporator diagnosed refrigerant leak. Will need to replace compressor,evaporator and filter drier. Ordering compressor,evaporator and access stub job will need 2 hrs; ordrng 1 12002041 (EVAPORATOR ) and 1 2HRSFORREPAIRS and 1 TJ90SF8404 (ACCESS VALVE) and 1 W10160407 (COMPRESSOR )"
Near Austin, TX 78749
Kevin
Job Details: 11/14/2018
WASHER WHIRLPOOL WTW7500GW0 "Arrived on site and replaced Slater and clutch recommended by tech line on previous visit, confirm the washer is agitating in spinning properly. No water leaks from connections at time of service."
Near Austin, TX 78749
Kevin
Job Details: 11/14/2018
WASHER WHIRLPOOL WTW48008Q1 "Arrived on site and found drain pump has failed, after replacing pump run the calibration cycle and all function has returned to washer. No water leaks from connections at time of service, job complete"
Near Austin, TX 78730
Luis
Job Details: 11/14/2018
REFRIGERATOR GE ZISB420DMA "Arrived on site for no water. Tested dispenser no,water removed connection under door no water,removed tube from valve tested valve very weak water flow from valve. Diagnosed unit will need water valve and water reservoir is frozen advised customer on defrosting unit 24 hrs before return appt to allow tank to defrost. Ordering water valve return date set for 11/20; ordrng 1 WR57X10032 (WATER VALVE)"
Near Austin, TX 78701
Luis
Job Details: 11/14/2018
REFRIGERATOR GE GSS23WSTASS "Arrived on site for no water or ice. Tested dispenser no water,removed connection under door no water,removed line from filter head to valve no water. Disconnected water source line good water flow. Diagnosed faulty water filter head,ordering new filter head. Return appt set for 11/19 Monday ; ordrng 1 WR17X20860 (FILTER HEAD)"
Near Round Rock, TX 78664
Tyler B.
Job Details: 11/14/2018
RANGE WHIRLPOOL WFG525S0HS0 "Arrived on site for f2e1 for control failure, also stated unit not getting as hot, found sensor faulty .R&R control and sensor and tested good"
Near Round Rock, TX 78665
Tyler B.
Job Details: 11/14/2018
MICROWAVE WHIRLPOOL WMH75021HZ0 "Arrived on site for nosiey vent, found damper stuck shut causing whistle R&R dampener and tested good"
Near Round Rock, TX 78664
Tyler B.
Job Details: 11/14/2018
REFRIGERATOR KITCHENAID KRFC302ESS00 Arrived on site for damaged door gasket R&R gasket and tests good. Part covered
Near Belton, TX 76513
Al
Job Details: 11/14/2018
COOKTOP KITCHENAID KICU569XBL "Arrived on site. Found cooktop with F47 error on right side and center burners. Uninstalled cooktop and found failed fuse on control module. Replaced fuse and module, programmed unit. Now F47 showing for Rr burner. Removed unit verified all electrical connections and tested fuses. Replaced internal harnesses. Put unit back together and found F47 on left hand burners. Verified all connections again and re programmed. Error persists on LH burners. Will need to replace LH module and UI at same time to correct issues. Return visit will need 2 techs and 2 hours for repair. Office to reschedule.; ordrng 1 CNOTE (CNOTE) and 1 W10885135 (LH MODULE) and 1 WPW10396615 (UI)"
Near Hutto, TX 78634
Tyler B.
Job Details: 11/14/2018
MICROWAVE WHIRLPOOL WMH73521CS6 "Arrived on site for harness and control replacement, R&R harness and control and tests good."
Near Georgetown, TX 78626
Jonathan
Job Details: 11/14/2018
REFRIGERATOR WHIRLPOOL WRX988SIBM01 "Arrived on site to install previous diagnosed parts. Powered down unit and gained access to emitter and receiver control. Removed controls and installed new. Performed diagnostics mode and checked emitter with empty bin and receiver interrupted. Tested ice maker harvest and fill cycle. All tested good, no water leaks present."
Near Marble Falls, TX 78654
James
Job Details: 11/14/2018
OVEN WHIRLPOOL WFG515S0ES1 "Arrived on site and tested operation. Found all burners had too large of flame but front right was very large and yellow. Also found bake and broiler burners to,be the same. Checked all orifices and found that the left rear and right rear orifices to be correct and all others were not. Also found regulator still set for natural gas. Installed all new orifices for propane and set the regulator to propane. Tested all burners and adjusted cooktop burners to correct flame size. Unit working properly. Job complete"
Near Harker Heights, TX 76548
Arthur B.
Job Details: 11/14/2018
RANGE WHIRLPOOL WFE361LVB0 Arrived onsite for customer complaint of freestanding range “COOKTOP ON” light stays on. Removed back panel and found RF infinite switch burnt. Removed and replaced RF infinite switch and reassembled. “COOKTOP ON” light now off. Tested all elements. All elements work as intended.
Near Harker Heights, TX 76548
Arthur B.
Job Details: 11/14/2018
WASHER WHIRLPOOL WFW9050XW00 Arrived onsite for customer complaint of front load washer leaking from bottom. Removed access panel found unit leaking from tub to drain hose. Removed faulty hose and installed new replacement. Upon testing found unit also leaking from outer tub as well where hose drain housing on outer tub. Unit will also need new outer tub front and rear to complete repair. Advised customer AHS will be in contact with customer regarding options. Unit unplugged at this time.
Near Leander, TX 78641
Lou
Job Details: 11/14/2018
VENTHOOD KITCHENAID KXU8036YSS1 "arrived on site to inspect venthood fan running loud. Upon further inspection, I found lots of grease debris on the fan and fan wheel. I turned the unit on and could hear the motor running but no air flow. I pulled the fan from the venthood leaving it plugged in and turned it on and found that the fan wheel was not turning on the shaft. I attempted to tighten the nut but the axle continued to turn without the wheel. I am ordering a fan assembly and the office will need to schedule return service due to this part being PSP and out of stock. The customer not available to sign receipt. I left a brochure behind ad advised the customers niece of my findings and if the customer had any questions to call the office.; ordrng 1 WPW10293966 (blower-fan)"
Near New Braunfels, TX 78130
Robert
Job Details: 11/14/2018
RANGE WHIRLPOOL WFE515S0ES1 Arrived on job for complaints of no display. Unable to locate power supply to test customer to call back for reschedule.; saved tckt
Near Harker Heights, TX 76548
Arthur B.
Job Details: 11/14/2018
MICROWAVE WHIRLPOOL MH1170XSS2 "Arrived onsite to install new control panel and grille from prior visit’s diagnosis. Removed control panel,transferred control and installed new replacement. Installed grille vent. Reassembled. Tested unit. Unit now heats as intended and all buttons work as well. No other issues found."
Near Killeen, TX 76542
Arthur B.
Job Details: 11/14/2018
DISHWASHER WHIRLPOOL WDT720PADM0 Arrived onsite. Customer advised he was able to fix problem. No work performed.
Near New Braunfels, TX 78132
Robert
Job Details: 11/14/2018
RANGE MAYTAG MGS5770ADB Arrived on job for complaints of gas leaks front burner in use only. Will need to replace ORIFFS pans and gasket. Parts show as not available office to schedule if parts found. ; ordrng 1 74004304 (ORIFFS PAN) and 1 74004413 (ORIFFS PAN) and 2 74006056 (GASKET )s
Near , TX 76550
Arthur B.
Job Details: 11/14/2018
DRYER WHIRLPOOL WED4815EW1 Arrived onsite for customer complaint of dryer not heating. Removed back panel and checked thermal cut off. Found no continuity. Removed and replaced cutoff. Reassembled and tested. Dryer now heats as intended. No other issues found. Dryer vent and lint trap was clean of lint at time of service.
Near Austin, TX 78730
Luis
Job Details: 11/14/2018
ICE MACHINE KITCHENAID KUID508ESS2 "Arrived on site for no ice. Ran diagnostics weak water flow entering reservoir removed filter good water flow,found tube disconnected from recirculating pump,installed tube to pump,installed new water filter customer provided. Ran diagnostics all test passed"
Near Temple, TX 76502
Al
Job Details: 11/14/2018
WASHER ROPER RTW4516FW2 Arrived to inspect ( Washer is not filling up on several of the cycles). Attempted to verify the complaint with the customer. I ran the unit through a deep water and delicate wash cycle and noticed the filled up as designed. Ran the unit through auto test and all functions of washer checked good. Advised the customer on proper loading and balancing methods of the clothes. No water leaks present.
Near Bastrop, TX 78602
Thomas L.
Job Details: 11/14/2018
REFRIGERATOR WHIRLPOOL WRF993FIFM00 Arrived on site or frosting in the freezer section. Inspected the gasket and found it along the bottom of the freezer door gasket was Not sealing properly. Remove door and treated gasket with heat. Gasket now seals properly. I’ll water connections were drunk.
Near Leander, TX 78641
Lou
Job Details: 11/14/2018
REFRIGERATOR WHIRLPOOL WRF555SDFZ03 "arrived on site to install previously diagnosed and ordered parts. Upon arrival, I found that the harness ordered was the incorrect part number plus the part inside the package was incorrect. Once I began to install the UI, I found that the UI was the incorrect part, as well. I notified my service manager CS. Also, I notified the parts department of the wrong part in the wrong package. I advised the customer of the situation ad advised two I would order the correct parts and return to repair the unit. I am ordering the UI and Evap motor harness assembly and scheduled the return service for 11/17/18. No water leaks observed during service.; ordrng 1 W11284720 (PANEL-UI) and 1 WPW10276647 (motor-evap)"
Near Killeen, TX 76543
Al
Job Details: 11/14/2018
DRYER WHIRLPOOL LER8648LG0 Arrived to inspect a dryer taking too long to dry. Took temperatures of unit and found dryer cycling too hot with vent hose on indicating a restriction in the exterior ventilation system of the residence. All functions of the dryer checked good. Cleared all lint from the interior of the dryer and advised the customer not to use the dryer until venting issue is resolved.