Near Austin, TX 78725
Scott
Job Details: 10/15/2020
DISHWASHER AMANA ADB1400AGB1 "Arrived on site for dead dishwasher. Found power cord was improperly installed. Properly installed power cord ran diagnostics, all checked good. No water leaks detected at time of service, job complete."
Near Austin, TX 78723
Scott
Job Details: 10/15/2020
DISHWASHER WHIRLPOOL KDPM354GPS0 "Arrived on site for no power dishwasher . Checked breaker and power cord connections ,all checked good . Checked incoming voltage ,getting 120v . Will need control and console . No water leaks detected at time of service. Please call to set return Customer requests SM only .; O-emld tckt"
Near Austin, TX 78746
Kevin
Job Details: 10/15/2020
WASHER MAYTAG MVWB865GC0 "Arrived on site and replaced remaining parts diagnosted on previous visit, after replacement ran test 51 and everything passed, no water leaks detected at time of service, job complete"
Near Bastrop, TX 78602
Robert
Job Details: 10/15/2020
COOKTOP KITCHENAID KGCC766RSS01 "Arrived onsite to test unit for unit center igniter not working , test unit, found center igniter not sparking, tested screws on all burner heads, front left, center, and back right burners screws have potential to break when making the repair, ordered FL, Center, RR burner holder orifice in case of screws breaking during repair, ordered new wire harness, need authorization, office to reschedule.; ordrng 1 4456626 (wire) and 4 WP3368921 (screw-torx)s and 1 WP8287052 (holder-orf RR) and 1 WPW10110486 (module-spk) and 1 WPW10128448 (holder-orf LF) and 1 WPW10128450 (holder-orf CENTER)"
Near Manchaca, TX 78652
Kevin
Job Details: 10/15/2020
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site and inspected dishwasher and found heating element is on at the end of the diagnostic cycle. Customer has rinse aid in the dispenser, but customer has been using one hour wash explained that one hour wash only has an optional 30 minute drying cycle but heavy wash has a 49 minute drying cycle and is recommended. Explained to customer drying expectations with plastics versus ceramics metals or glass.
Near Buda, TX 78610
Richard
Job Details: 10/15/2020
DISHWASHER FRIGIDAIRE FDB1100RHM2 "Arrived onsite for the dishwasher not working properly and not draining. During testing found that sump has years of calcium build up and sump motor is not working properly and drain pump is not working properly as well found build inside drain hose as well. Will need to replace sump, pump motor, drain pump, drain hose , all the filters and seals kinda rebuilding the lower end of the dishwasher. Ordering parts and office to schedule ; ordrng 1 154246402 (check ball) and 4 154246502 (retainer)s and 1 154246801 (gasket,sump) and 1 154246901 (o-ring,rear) and 1 154247001 (o-ring,front) and 1 154724001 (cover) and 1 154728201 (sump assembly) and 1 154775401 (base) and 1 154844301 (motor & pump assy) and 1 5304506525 (filter) and 1 AUTHORIZATION (AUTHORIZATION NEEDED FOR REPAIR )"
Near Kingsland, TX 78639
James
Job Details: 10/15/2020
DISHWASHER IKEA IUD8555DX0 Arrived on site and tested operation. Found door switch error and drain circuit error. Verified continuity of door switch and tested resistance of motor and valve and found to be good. Tested resistance from components to chassis and found to be good. Unit has failed control. Installed new control and tested. Unit working properly. Job complete.
Near Cedar Park, TX 78613
Tommy
Job Details: 10/15/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived onsite for refrigerator lights not coming on. Upon arrival found fc and rc lights of and circuit not connecting replaced freezer light and found module also needed to be replaced. Replaced lights and tested unit. Unit tested good. Job Completed.
Near Austin, TX 78737
Luis
Job Details: 10/15/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived on site for water leaking. Found water leaking from dispenser spigot,found dispenser tube not fully inserted to spigot,installed tube correctly to spigot,tested water dispenser good no leaks after 5 min. Unit cooling correctly at time of visit."
Near Austin, TX 78727
Paul
Job Details: 10/15/2020
DISHWASHER KITCHENAID KDTM604KBS0 Arrived onsite for a dishwasher that is stuck in wash mode and it only flashes when a selection is touched. I found the console responding on all selections but not changing the program the machine was stuck in. I found proper voltage to the machine. The cancel button did respond but the main control would not cancel the cycle out. The main control needs to be replaced. Ordering W11410062 cntrl-elec & W11416458 console jic. Office to RS.; ordrng 1 W11410062 (CNTRL-ELEC) and 1 W11416458 (CONSOLE)
Near Austin, TX 78727
Wesley
Job Details: 10/15/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 Arrived onsite and replaced valve due to leak in icemaker spigot. Unit is now operating as designed without a leak. Advised customer on repair.
Near Austin, TX 78750
Wesley
Job Details: 10/15/2020
REFRIGERATOR WHIRLPOOL KBSN608ESS01 Arrived onsite and lubed the squeaky hinge and tightened switch activator to eliminate noise. All checks good.
Near Cedar Park, TX 78613
Tommy
Job Details: 10/15/2020
DISHWASHER MAYTAG MDB8959SKZ0 Arrived for previously diagnosed parts. Upon arrival pulled unit from wall. Used shop vac and towel to drain water while replacing drain pump. Tested unit unit tested good. Job Completed.
Near Austin, TX 78750
Paul
Job Details: 10/15/2020
WASHER WHIRLPOOL WFW97HEXW2 Arrived onsite for a washer to replace the previous diagnosed parts. I replaced the MCU and tested the machine. The door did lock and unlock but the drain pump would not run and the fill valves would not turn on. I checked the resistance of the drain pump motor and the valve coils. All were within range. I checked voltage to the drain pump and was only getting 9VAC to the pump. I explained to the customer that the ACU would have to be replaced also
Near , TX 78644
Leonardo
Job Details: 10/15/2020
MICROWAVE WHIRLPOOL WMH31017HS6 Arrived on site to replace panel. Replaced panel test unit and unit test good job complete.
Near Marble Falls, TX 78654
James
Job Details: 10/15/2020
MICROWAVE WHIRLPOOL KMBD104GSS01 Arrived on site and installed new drawer. Tested operation and found unit working properly. Job complete
Near Kyle, TX 78640
Robert
Job Details: 10/15/2020
REFRIGERATOR WHIRLPOOL KRFC704FPS03 "Arrived onsite to replace separator, replaced part, unit tested good, job complete."
Near Dripping Springs, TX 78620
Brandon
Job Details: 10/15/2020
DISHWASHER WHIRLPOOL MDB8959SKZ0 "Arrived on site for customer complaint of unit not draining, found power getting to drain pump, but unit not draining, ordering drain pump. Also unit would not run diagnostics cycle and could not activate error codes, door latch tested good. Ordering control board as well. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W11348053 (CONTROL) and 1 W11412663 (DRAIN PUMP)"
Near Lakeway, TX 78734
Luis
Job Details: 10/15/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Arrived on site for cooling complaint per customer upper portion of freezer stops cooling. Checked door fan powers off when door switch is disengaged no issues with door diagnosed a defrost issue. Ordering main control and thermistor,set return date for next availability once parts have arrived. Hold onto door ; ordrng 2 W10316760 (THERMISTOR )s and 1 W11293378 (CONTROL MAIN)"
Near Austin, TX 78728
Jimmy J.
Job Details: 10/15/2020
MICROWAVE WHIRLPOOL WMH78019HZ2 Arrived on site for left side of oven cover popping off. Removed microwave from mount and adjusted the cover to get as flush as possible. The cover is now aligned with left and right side mounts to get the cover as parallel as possible without damaging the tabs. Job completed.
Near Austin, TX 78746
Luis
Job Details: 10/15/2020
REFRIGERATOR KITCHENAID KSSC42QTS02 "Arrived on site for no water,frost build up in ice bucket and not dispensing. Diagnosed unit will need new shaft and ice door,tested dispenser diagnosed faulty main control,ordering updated control kit,door ice and shaft. ; ordrng 1 LMON,Y (LM ON,Y) and 1 W10789107 (CONTROL) and 1 WP2318082 (SHAFT) and 1 WPW10504753 (ICE DOOR)"
Near Temple, TX 76502
Tyler
Job Details: 10/15/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Arrived on site for refrigerator not dispensing ice properly out of the door. Upon further inspection I found that they were no error codes in the diagnostic mode indicating that dispenser was having a hard word I then ran multiple dispensing test on the unit to verify that the water was working. Whatever I would activate the ice dispenser you would hear the motorhome but nothing was coming out and I had a hard time at first being able to get the ice bucket out of the compartment that it was in but once I did I was able to pull the icemaker out and verify that a piece of ice it got stuck in frozen in between the auger motor and the bucket itself not long the auger motor to Twist Ice buckets dispensing arm around to push ice forwards. I removed the blockage and reassembled the unit and found everything was not working as designed in the refrigerator is dispensing ice both cubed and crushed when selected. Call complete
Near Kyle, TX 78640
Kevin
Job Details: 10/15/2020
DRYER WHIRLPOOL MED5640TQ0 "Arrived on site and inspected the dryer and found it is not running or heating, Removed rear panel and found thermal fuse connector is off. After resetting dryer will now run and heat properly. airflow meter shows vent to the exterior of the home is completely restricted recommended that this be corrected or dryer fuse will fail, job complete"
Near Austin, TX 78748
Leonardo
Job Details: 10/15/2020
DISHWASHER WHIRLPOOL WDT720PADM2 Arrived on site to test unit for upper rack falling. Test unit and found upper wheel broken. Replaced wheels test unit and unit test good job complete.
Near Pflugerville, TX 78660
David S
Job Details: 10/15/2020
REFRIGERATOR WHIRLPOOL WRT519SZDM06 Arrived on site for for ice maker leaking. I inspected the unit and work area. I found the evap drain tube was clogged with ice. I removed the ice build up and steamed out the drain tube. It is now draining properly. Job complete.
Near Pflugerville, TX 78660
David S
Job Details: 10/15/2020
COOKTOP KITCHENAID KSGG700ESS0 Arrived on site to install previous diagnosed part. I removed the failing control panel and replaced with new. I powered the unit on and tested the co toro buttons. Everything is working as designed. Job complete.
Near Lago Vista, TX 78645
Lou
Job Details: 10/15/2020
DISHWASHER GE GLD5604V00BB "Arrived on site to inspect dishwasher not heating/drying. Upon further inspection, I checked the element and found it badly rusted and had two burnt spots at the back corners of the element. Placed the unit in diagnostics and tested and the unit operated as designed except the element failed. I am ordering the element and office to schedule return service. No water leaks observed during service.; ordrng 1 WD05X10010 (element heat asm)"
Near New Braunfels, TX 78132
Richard
Job Details: 10/15/2020
MICROWAVE WHIRLPOOL WOC54EC0HS03 Arrived onsite for the microwave not working correctly. During testing found that the console is not working properly and the interlocks. Will need to replace interlock and console. Ordering parts and office to schedule ; ordrng 1 W11297728 (console)
Near Bee Cave, TX 78738
Luis
Job Details: 10/15/2020
REFRIGERATOR GE PFCS1NFZCSS "Arrived on site for cooling complaint. Found fan motor running correctly,removed cover found no issues in freezer compartment found gasket ripped,placed led light towards ripped section,found light escaping from seal,cycled power found temp change due to power cycle. Ordering gaskets,control and temp sensor. ; ordrng 2 WR14X10305 (GASKET)s and 1 WR55X10025 (SENSOR)"
Near Georgetown, TX 78633
Cliff
Job Details: 10/15/2020
RANGE WHIRLPOOL WFG550S0HZ1 Arrived on site to replace light socket for range. Replaced socket and tested unit. Found all is functioning properly at this time.
Near Austin, TX 78738
Luis
Job Details: 10/15/2020
REFRIGERATOR WHIRLPOOL WRX986SIHV00 "Arrived on site for no lights in deli section. Diagnosed a defective led module,replaced led module powered unit on all leds working as designed."
Near Georgetown, TX 78633
Cliff
Job Details: 10/15/2020
OVEN WHIRLPOOL WOC54EC0HS03 Arrived on site to diagnose an oven that is not cooking properly. Found oven temperature to low. Adjusted calibration offset to account for temperature difference. All is working properly at this time and no further repairs are needed.
Near Austin, TX 78749
Kevin
Job Details: 10/15/2020
OVEN WHIRLPOOL WFG505M0BS "Arrived on site and found light bulb socket has popped out. Loosened top enough to reset socket, customer will purchase their own light bulb To complete repair, Job complete"
Near Liberty Hill, TX 78642
James
Job Details: 10/15/2020
DRYER MAYTAG MEDB835DW4 Arrived on site and tested operation. Found unit will turn on and then relay will engage when hitting start. Found F4E4 error in memory. Verified proper voltage to unit and tested all components in L2 line. Tested resistance of motor and found to be good. Installed new Acu per tech sheet recommendation and found unit still has same issue. Called tech line and spoke to Robert #7729050756. Tested voltages to motor at control and tested resistance of motor at control. Found voltage to be good and motor winding have proper resistance. Motor has internal failure on start windings that is not allowing motor to start. Ordering motor and blower to repair. ; ordrng 1 W11126010 (motor-drve) and 1 WP697772 (blower wheel)
Near Georgetown, TX 78633
Cliff
Job Details: 10/15/2020
MICROWAVE WHIRLPOOL WOC54EC0HS01 Contacted customer and they informed me of the issue. Issue is with control panel .; ordrng 1 W11297728 (PANEL)
Near Manor, TX 78653
Scott
Job Details: 10/15/2020
RANGE AMANA AGR4230BAB3 Arrived on site for oven not heating . Found igniter not even glowing . Replaced igniter . Unit is now igniting gas and heating properly . No gas leaks detected at time of service. Job complete .
Near Georgetown, TX 78628
Tommy
Job Details: 10/15/2020
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived onsite for oven no heat. Upon arrival found control not communicating properly with UI and elements. Turned unit off at breaker. Pulled unit, replaced control, put unit back into place and turned back on at breaker then tested. Unit tested good job Completed."
Near Copperas Cove, TX 76522
Al
Job Details: 10/15/2020
WASHER WHIRLPOOL WTW5000DW1 "Arrived on site and inspected washer and found, removed and replaced the latch, pump and actuator.Reassembled calibrated and tested the unit and unit tested as designed.Job complete No leaks"
Near Johnson City, TX 78636
Brandon
Job Details: 10/15/2020
REFRIGERATOR KITCHENAID KRMF706EBS01 "Arrived on site for customer complaint of PO code, I reset unit everything tested good at time of service."
Near Austin, TX 78741
Leonardo
Job Details: 10/15/2020
VENTHOOD UNKNOWN UXT4030ADS2 Arrived on site to test unit for damaged vent hood. Found damaged on vent called techline Job complete. File#7729046136
Near Bastrop, TX 78602
Robert
Job Details: 10/15/2020
REFRIGERATOR WHIRLPOOL WRS325SDHB05 "Arrived onsite to test unit for unit producing low amounts of ice, test unit, found low water flow from dispenser as well, checked water pressure from valve, water pressure good, removed filter, water pressure normal coming from dispenser, advised customer to purchase new filter, unit working properly, no leaks detected, job complete."
Near Austin, TX 78717
Kayman
Job Details: 10/15/2020
MICROWAVE WHIRLPOOL WOC54EC0HS01 Arrived onsite to install previously diagnosed parts. I installed the console and main control. As we attempted to connect to WIFI it showed the oven was connected but on the app is was still trying to connect. I gave the customer the WiFi connect teams phone number to better assist them in connecting the unit. Job complete.
Near Austin, TX 78750
Wesley
Job Details: 10/15/2020
WASHER MAYTAG MVWB765FW3 Arrived onsite and found unit lid is needed. Ordering lid to repair. Office to reschedule due to part availability. ; ordrng 1 W11259006 (LID)
Near Temple, TX 76504
Tyler
Job Details: 10/15/2020
DRYER WHIRLPOOL WED4950HW0 Arrived on site for dryer that would not shut off. Upon arrival I was able to verify that the dryer had been started on a 60 minute cycle and it sat on the 60 minute cycle while still running at the customer stated that they have had it sitting there for close to an hour and then they noticed the timer would never turn once the driver started. I ended up replacing the timer and was able to run a 10 minute cycle and Verify that the dryer now shuts off as designed as well as a timer rotating like it should. Call complete
Near Leander, TX 78641
David Z
Job Details: 10/15/2020
REFRIGERATOR JENN-AIR JFC2290REP00 Arrived on site to install freezer door. Found new door is good to go. Installed FC door and transplanted handle and gasket. All is working as designed. Call complete.
Near New Braunfels, TX 78130
Andrew
Job Details: 10/15/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 "Arrived on site to test unit for no water. Took kick plate off and noticed inlet valve not connected. Connected intake valve, tested unit, unit is working as designed. No leaks detected. Job complete."
Near Temple, TX 76501
Tyler
Job Details: 10/15/2020
REFRIGERATOR KITCHENAID KRMF706EBS01 "Arrived on site for refrigerator leaking water. Upon arrival customer pointed out that there was water pooling around the ice maker. Customer also mentioned that they had noticed temps in freezer not staying consistent. The dairy products in fc with all melted upon arrival as well. I inspected inverter board, compressor, and condenser fan area and found no dirty coils or over heated components. The evap coil in the freezer had a thick ball of ice build up around the ffc had little frost but was also much thicker then it should have been on high side entry line. Customer stated they had noticed the temp differences for more then a few weeks and have had a hard time keeping food cool. I ran service test 4 but saw no difference in the frost pattern of either evaporators. The valve was rotated to each compartment during the test as designed. Unit is loosing Freon through the evap coil in ffc. We will need to return with ss repair. Office to reschedule
Near Round Rock, TX 78664
Jimmy J.
Job Details: 10/15/2020
WASHER WHIRLPOOL WTW5000DW3 Arrived on site for lid lock not locking and tripping breaker. Ran diagnostics and lid lock was faulty. Replaced lid lock and locked when going into drain and spin. Ran in diagnostics manual test mode and lid lock locked and unlocked as designed. Job complete.
Near Waco, TX 76708
Jonathan M
Job Details: 10/15/2020
DRYER ROPER RED4516FW0 Arrived on site for a dryer that’s making a scraping sound. Inspected unit and work area. Tested unit in a normal time dry cycle and found unit making a scraping sound coming from the bearing ring. Removed front cover and found a screw in between the felt liner and the tub ring. Removed the screw and tested unit. Customer still complained about how loud the dryer vibrates so I added sound pads to help dull the sound. Unit is working as designed. Call complete.
Near Round Rock, TX 78681
Jimmy J.
Job Details: 10/15/2020
MICROWAVE WHIRLPOOL WMH31017HZ4 "Arrived on site for: We have got a new microwave from Lowes and installed last week but when we turn on the microwave to heat anything it's making an unusual noise. Turned on microwave and could hear a vibration at the top of the microwave cover. Customer also pointed out the cover was bowed just a tad on the right side. Took down microwave and tested from a wall outlet to identify noise. No noise detected. The mounting bolt was not tightened down enough and was the cause of noise. Removed cover to align the cover better to remove any bowing on the right side. Clip was in place, but didn’t make a difference in the bowing due to the cavity being a little off center from minor damage to metal brace inside where cover mounts. Reassembled and mounted back on wall. Noise is gone and operating as designed."
Near Belton, TX 76513
Tyler
Job Details: 10/15/2020
REFRIGERATOR JENN-AIR JFFCC72EFS03 Arrived on site for refrigerator needing a new freezer door as well as the left side dispenser fresh food door. After installing and verifying that the new freezer door was corrected intact and sealing properly and then opened the left side fresh food dispenser door Office to reschedule due to being out of stock/psp; ordrng 1 W11254959 (LEFT SIDE DISPENSER DOOR)
Near Belton, TX 76513
Tyler
Job Details: 10/15/2020
ICE MACHINE JENN-AIR JIM158XYRS0 Arrived on site for icemaker needing previously diagnosed water level sensor as well as grid cutter. Soli necessary parts I was able to watch and verify that a fall harvest was completed and in a much faster time then before repair. Unit now functioning as designed with no leaks before during or after repair
Near Leander, TX 78641
David Z
Job Details: 10/15/2020
DISHWASHER WHIRLPOOL WDT720PADM2 "Arrived on site to diagnose dishwasher not spraying. Performed diagnostic and found only code is F7E1 for no heat. Ran diag cycle and wash motor never turned on. You can hear control relays clicking, but no motor action. Provided estimate for sump and motor, Replaced sump and motor and retested. Unit is working as designed with no water leaks at time of service.Call complete."
Near Copperas Cove, TX 76522
Al
Job Details: 10/15/2020
REFRIGERATOR WHIRLPOOL GI7FVCXWY00 Arrived on site and inspected french door refrigerator only making 10 cubes a day.I verified and inspected the unit and ice maker is working and valves are providing water to both the dispenser and ice maker.Customer advised the filter would need to be replacedCustomer needs filter and ice maker will make the needed ice.Job complete
Near Belton, TX 76513
Jonathan M
Job Details: 10/15/2020
WASHER MAYTAG MVWC565FW2 Arrived on site for a washer that was unlevel. Inspected unit and work area. Customer showed me that her legs were not level on the unit since she has uneven ground. Adjusted the feet and found back legs were the problem causing the tub to rest up against the left side of the frame. Adjusted feet in the front and back and leveled out the unit. Tested unit and unit is working as designed. Call complete.
Near Killeen, TX 76549
Al
Job Details: 10/15/2020
REFRIGERATOR MAYTAG MFI2665XEB6 "Arrived on site and inspected french door refrigerator ice maker issues.Found the actual issues are with the UI because when customer turns off the ice maker it stays on.I attempted to reset the unit by pressing the cooling off for 3 seconds and unit UI didn’t respond when trying to turn it back on.Ordering the UI, main control and authorization.Office to reschedule the customer.Ice maker fills and dispenses.Needs more work ; ordrng 1 CNOTE (AUTHORIZATION ) and 1 W11035752 (MAIN CONTROL ) and 1 WPW10337912 (UI)"
Near Killeen, TX 76549
Tyler
Job Details: 10/15/2020
REFRIGERATOR GE GSH25JSXNSS Arrived on site to install a new sealed system for side-by-side ge. After installing a compressor dryer and access valve is able to retest the unit and verify that is now cooling as needed. The customer did state that prior to our first diagnosis trip they were having some defrost issues as well as icemaker related issues but due The previously diagnose issue it was hard to determine after running multiple test if the icemaker water valve dispenser having any kind of Hardware failure at this moment everything is functioning as designed. I did inform the customers to keep thermostats in the fresh food in freezer section and ensure that they are at 0° and 37°. Canton does that they would call us a week to verify if the fridge is back to normal or if there any continuing issues. Call complete
Near McGregor, TX 76657
Jonathan M
Job Details: 10/15/2020
DRYER WHIRLPOOL WED4815EW1 Arrived on site for a dryer that was not drying clothes. Inspected unit and work area. Tested voltage to the unit and found proper voltage. Ran unit through a normal time dry cycle and found unit heating properly and tumbling. Remove vent hose and found a lint ball stuck in the blower wheel housing. Removed obstruction and tested unit. Unit seem to ventilate properly. Used vent test kit and that test kits showed that the unit was running properly. Call complete.
Near Harker Heights, TX 76548
Al
Job Details: 10/15/2020
OVEN WHIRLPOOL WFE550S0HV1 Arrived on site and inspected range not heating.Removed the access to the outlet and found the black wires as well as the cord burned.Ordering the harness and customer will get a new cord.Needs more work ; ordrng 1 W11458883 (MAIN HARNESS )
Near Salado, TX 76571
Tyler
Job Details: 10/15/2020
DRYER WHIRLPOOL WED9550WW2 Arrived on site for dryer that was not getting any heat at all. Upon further inspection I found a D thermal fuse as well as thermal cut off’s are all functioning as designed but the heating element itself had Overheated just due to its age. install the new element and retest dryer and found that everything was working as designed customer was able to verify results of dryer repaired and is happy that the dryer is now working. Call complete
Near Waco, TX 76708
Jonathan M
Job Details: 10/15/2020
MICROWAVE WHIRLPOOL WMHA9019HZ3 Arrived on site for a microwave that was turning itself off and tripping the breaker after five seconds of being turned on. Inspected unit and work area. Tested outlet polarity and found proper polarity. Removed microwave from wall and found the unit partially damaged on the install and had a metal piece touching the black connector at the filter board. I called Techline and spoke to Butch SR# 7729045655. He had me remove that metal piece and fix it. We tested the unit again and unit powered on and went through a heating cycle. Advised that the unit should be god to go and call complete.
Near Killeen, TX 76542
Tyler
Job Details: 10/15/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Arrived on site for refrigerator they had LEDs that were dimming and eventually not turning on at allwhen the door was wide open. I found that the LEDs in the fridge had bad bulbs in them as well as in the freezer and I ended up replacing the LED bulbs and I was able to retest the unit and found that everything is now turning on as designed. Customers did also stay well and say that the water dispenser was having an issue and I was able to narrow down that the filter head assembly as well as the water valve were not functioning in conjunction with one another and we will need to order the filter head assembly as well as a new water valve. ; ordrng 1 W11194438 (housing) and 1 WPW10341329 (water valve assy)
Near Killeen, TX 76542
Al
Job Details: 10/15/2020
REFRIGERATOR GE GSH25JSBBSS Arrived on site and installed previously ordered parts.Installed the connectors and manifold.Unit now dispensing water properly.Job complete
Near Georgetown, TX 78633
Cliff
Job Details: 10/15/2020
DRYER GE GFDS140ED1WW Arrived on site to diagnose a dryer that is taking too long to complete cycles. Tested unit and found external venting clogged. Homeowner will need to have Vinton clean to complete repair.
Near Harker Heights, TX 76548
Al
Job Details: 10/15/2020
WASHER MAYTAG MVWB835DW0 Arrived on site and inspected washer dripping water from the valve.Customer had video of the leak.Confirmed the complaint and removed and replaced the valve.Reassembled
Near Georgetown, TX 78626
Tommy
Job Details: 10/15/2020
REFRIGERATOR WHIRLPOOL WRS331SDHM00 Arrived onsite for refrigerator ice maker not working. Upon arrival found that ice maker was operating as designed but that dispenser wasn’t dispersing. Found that unit water valve was bent in not allowing water adjusted valve tested unit tested good. no signs of leaks during service. Job Completed.
Near Austin, TX 78747
Leonardo
Job Details: 10/15/2020
RANGE WHIRLPOOL WFE525S0JS0 Arrived on site to test unit for damage panel. Ordering new panel office to reschedule
Near New Braunfels, TX 78132
Andrew
Job Details: 10/15/2020
REFRIGERATOR KITCHENAID KRMF706EBS01 Arrived on site to replace door hinges and covers from previous diagnosis. Found right side hinge was grey. Showed customer and she would like to have both black as the original hinges are. Will need to order hinge in black. ; ordrng 1 W10691674 (hinge-door)
Near Copperas Cove, TX 76522
Al
Job Details: 10/15/2020
RANGE MAYTAG MER6600FZ2 Arrived on site and inspected range not heating.Confirmed the complaint and found the harness was defective causing the issue.Removed and replaced the harness.Reassembled and unit tested as designed.Job complete Customer satisfied
Near New Braunfels, TX 78132
Richard
Job Details: 10/15/2020
DRYER WHIRLPOOL WED4815EW1 Arrived onsite for the dryer not working. During testing found that there is no voltage going to the dryer causing the issue.
Near Killeen, TX 76549
Al
Job Details: 10/15/2020
DRYER WHIRLPOOL LER8648PG0 Arrived on site and inspected dryer.Multiple failures were detected and corrected.Unit now heating and operating properly.Job complete
Near Bastrop, TX 78602
Robert
Job Details: 10/15/2020
REFRIGERATOR GE PSB48YSXASS "Arrived onsite to fix breaks in the water dispenser hose, used connectors to new water tube to dispenser hose, test unit, water working properly, unit working properly, no leaks detected at this time, job complete."
Near Lago Vista, TX 78645
Lou
Job Details: 10/15/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site to install previously diagnosed and ordered parts. Due to the intermittent issues of the unit not cooling, lights shutting off, ice not making, I removed and replaced the ice door separator, hv control, UI & power board. Tested the unit and it is operating as designed. No water leaks observed during service, job completed."
Near San Marcos, TX 78666
Jacob
Job Details: 10/15/2020
MICROWAVE WHIRLPOOL WMH31017HS3 "Arrived onsite for unit having a missing screw for the light cover and not working lightbulb to the unit. Looked at unit. Found that light bulb was burned out. Let customer know that bulb was not covered and they are responsible for a new bulb, was able to replace screw for light cover. No other issues at this time. Job complete"
Near New Braunfels, TX 78130
Andrew
Job Details: 10/15/2020
REFRIGERATOR WHIRLPOOL S148CA01 Arrived on site to test unit for bent roller brackets. Brackets were bent just enough for roller pin to pop out and cause roller to fall out. Informed customer that brackets are no longer available but advised on how to fix issue. Let customer know I would not be able to bend anything. Job complete.
Near Horseshoe Bay, TX 78657
James
Job Details: 10/15/2020
REFRIGERATOR JENN-AIR JS48NXFXDW05 Arrived on site and tested operation. Ran diagnostics and found damper motor for deli drawer intermittently working. Removed damper and found loose wire in molex of damper. Locked wire into molex connector and reinstalled. Damper now working properly.
Near Bastrop, TX 78602
Robert
Job Details: 10/15/2020
DRYER WHIRLPOOL MEDB835DW4
Near San Marcos, TX 78666
Jacob
Job Details: 10/15/2020
DISHWASHER WHIRLPOOL ADB1400AGS1 Arrived onsite for unit not drying dishes properly customer says that the unit is getting steamy after washing has stopped . looked at unit. Found that unit is working as designed. Let customer know that the u it will not dry as good as a metal tub. Let customer know to use the pods and using rinse aid for better drying results. No issues at this time. Job complete
Near Austin, TX 78717
Kayman
Job Details: 10/15/2020
COOKTOP KITCHENAID KCGS556ESS02 Arrived onsite for cooktop with 1 or more burners with long ignite time or slow to light. Found RF burner not igniting when knob turned. Found igniter spark going downwards not lighting burner. Found igniter was tilted causing orifice holder to steal the spark. Removed and reinstalled igniter. Tighted burner screws to improve grounding. Tested burner and it is sparking correctly and lighting after repairs. Job complete.
Near New Braunfels, TX 78132
Richard
Job Details: 10/15/2020
DRYER WHIRLPOOL WED8620HW0 Arrived onsite for the dryer not working properly. Replaced console and dryer tested good. Complete
Near Blanco, TX 78606
Brandon
Job Details: 10/15/2020
DISHWASHER MAYTAG MDB4949SHZ1 "Arrived on site for customer complaint of unit not powering g on, found failed console, I replaced console, unit tested good."
Near New Braunfels, TX 78130
Andrew
Job Details: 10/15/2020
DISHWASHER WHIRLPOOL WDT705PAKZ Arrived on site to test unit for not drying. Found no stored error codes. Ran diagnostics on unit and confirmed heater is good. Informed customer to use rinse aid and purge cold water from sink before operating unit. Also recommended to customer to open door slightly when wash cycle is done for better ventilation. No leaks detected. Job complete.
Near Georgetown, TX 78628
Jonathan S
Job Details: 10/15/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ05 "Arrived on site for refrigerator not dispensing ice properly. Inspected unit and work. Tested dispenser operation and found auger motor working. Found ice container broken. Removed failed ice container and installed new. Tested dispenser operations, tested good. No water leaks detected during service."
Near Georgetown, TX 78628
James
Job Details: 10/14/2020
VENTHOOD WHIRLPOOL KVWB406DSS2 Arrived on site and found vent cover latch has broken off on left side and remaining piece is stuck in cover. Unit will need new cover to repair. Office to schedule return service for part availability ; ordrng 1 W10735373 (cover-base)
Near Austin, TX 78757
Scott
Job Details: 10/14/2020
BUILT IN COFFEE GAGGENAU HI-MEL
Near Austin, TX 78753
Luis
Job Details: 10/14/2020
DISPOSAL GAGGENAU MY NAME IS BOB
Near Waco, TX 76710
Jonathan M
Job Details: 10/14/2020
WASHER AMANA NTW4516FW2
Near Waco, TX 76710
Jonathan M
Job Details: 10/14/2020
DRYER WHIRLPOOL MEDC215EW1 dryer that’s not heating. Inspected unit and work area. Plugging it in and tested unit. Unit is heating and operating as designed. I asked the store manager if they had tested the unit once they got back to the store. He advised that he had not and that he wondered if there would be an electrical issue at the home because he said that he tested it while on the customers home and the unit did not heat. Call complete.
Near Taylor, TX 76574
Jimmy J.
Job Details: 10/14/2020
FREEZER WHIRLPOOL WZF34X20DW01 Arrived on site for return visit moisture build up on back of fridge. Called Whirlpool technical support and spoke to Adrian. Video chat was done with Adrian. Review board will go over their findings and contact the customer in regards of what the next step will be.
Near Burnet, TX 78611
Jonathan S
Job Details: 10/14/2020
FREEZER WHIRLPOOL EV201NZTQ01 "Arrived on site to,install previous diagnosed part. Removed failed bimetal and installed new. Powered unit on and tested operation. All tested good, no water leaks detected."
Near Seguin, TX 78155
Jacob
Job Details: 10/14/2020
OVEN WHIRLPOOL WFE535S0JZ0 Arrived onsite for unit not powering on in the oven. Looked at unit. Upon inspection. Found that the black wire on the terminal block was burned up. Ordered part. Office to reschedule ; ordrng 1 W11134843 (harns-wire)
Near Seguin, TX 78155
Jacob
Job Details: 10/14/2020
WASHER WHIRLPOOL WFW9450WR00 Arrived onsite for unit making noise during spin cycle. Tested unit. Heard loud noises coming from the spin basket. G
Near Spicewood, TX 78669
Brandon
Job Details: 10/14/2020
DISHWASHER KITCHENAID KDTE334GPS0 "Arrived on site to replace damaged panel, when removing the handle, the screw broke off, ordering screws and studs. ; ordrng 2 W10826179 (screw)s and 2 W11157086 (stud)s"
Near Cedar Park, TX 78613
Kayman
Job Details: 10/14/2020
DISHWASHER MAYTAG MDB8969SDM3 Arrived onsite to install previously diagnosed parts. I installed the detergent dispenser and tested the unit. The unit is working as designed at this time and no leaks detected during time of service.
Near Georgetown, TX 78633
Tyler
Job Details: 10/14/2020
REFRIGERATOR WHIRLPOOL WRF555SDHW02 Arrived on site to repair previously diagnosed ice bucket damper motor as well as damper seal. Athens selling a necessary part I was able to find that the motor is now functioning as designed and only allowing the proper amount of airflow into the fridge from the freezer and at the ice bucket areas fully sealed up. Perfect lines advice on the prior trip I gave the customer the SR number that she would need in the event that this problem comes back she will need to call customer service and see how they can help her to resolve the issue.
Near Killeen, TX 76549
Al
Job Details: 10/14/2020
DISHWASHER FRIGIDAIRE FFCD2413US0A Arrived on site and inspected dishwasher.Ran cycles and unit tested as designed.No issues found.
Near Killeen, TX 76549
Al
Job Details: 10/14/2020
DISHWASHER GE GDF510PSJ4SS Arrived on site and inspected dishwasher not filling with water.Confirmed the complaint and determined the valve assembly is needed.Ordering the water inlet.Office to reschedule the customer.Needs more work Will bring previously ordered parts to return visit.; ordrng 1 WD15X26140 (WATER VALVE ASSEMBLY )
Near Round Rock, TX 78664
Jimmy J.
Job Details: 10/14/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived on site for unit not cleaning dishes and seems like it’s normally louder and now quite. Placed in diagnostics and got error F7E1. Sump and motor heater failure.
Near Austin, TX 78703
Wesley
Job Details: 10/14/2020
RANGE WHIRLPOOL WEG745H0FS0 Arrived onsite and installed burner head to repair ignition problem. All checks good.
Near Burnet, TX 78611
Jonathan S
Job Details: 10/14/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived on site for dishwasher tripping breaker. Customer stated that sometimes breaker will trip immediately. Inspected circuit breaker and found red light flashing 5 times, indicating ground fault. Gained access to junction box and found nurtural wire loose at wire nut. Tightened wire nut and turned breaker back on. Performed diagnostics mode, no stored error codes. Tested amp draw to element. Found amp draw at 7 amps. Ran through another test mode and monitored amp draw on L1. Found amp draw at .5 when in normal wash mode. Circuit breaker did not trip. Informed customer issue may have been caused by loose nurtural but if failure reoccurs to have circuit breaker replaced. Dishwasher tested good, no water leaks detected.