Near Austin, TX 78717
Scott
Job Details: 10/13/2020
MICROWAVE WHIRLPOOL WOC54EC0HS01 "Arrived on site ,replaced UI console . Gave customer new said # . Tested unit all checked normal . Job complete ."
Near Austin, TX 78726
Paul
Job Details: 10/13/2020
WINE COOLER KITCHENAID KUWR204ESB00 "Arrived onsite for a wine cooler that makes a clicking sound when it kicks off. I monitored the unit and found both evaporator fans working as designed. I found the temps within set point range. I waited for the compressor to cycle off and found the compressor piston slightly knocking a couple of times when it powers off. The compressor bushings need to be replaced. Ordering 4EA grommet and getting the compressor JIC. Ordering 2 hr job, SS tech, 4EA. grommet, compressor, dye drier, & service tap. Office to RS.; ordrng 1 2HRJOB-SSTECH (2HR JOB-SS TECH) and 1 8201787 (compressor) and 1 W10913906 (coupler) and 4 WP4344779 (grommet)s and 1 WPW10143759 (dryer)"
Near New Braunfels, TX 78130
Noah D
Job Details: 10/13/2020
DRYER WHIRLPOOL WED4815EW1 "Arrived on site to inspect dryer for not heating, upon inspection found the cutoff open, replaced switch and cutoff. Heat returned. Complete"
Near Lago Vista, TX 78645
Lou
Job Details: 10/13/2020
WASHER WHIRLPOOL WFW94HEXR2 "Arrived on site to inspect washer error codes. Upon arrival, I found no one home ad could not reach customer. Office contacted customer and provided lock code for front door. Once inside, I placed the unit in diagnostics showing error code F6E1. Cleared the code and continued with testing. Once started, the unit would not lock the door. I removed the front panel and removed the motor control and inspected. I found a burnt/broken solenoid. I replaced the damaged control and reassembled unit and retested. Unit is operating as designed. No water leaks observed during service, job completed.
Near New Braunfels, TX 78132
Noah D
Job Details: 10/13/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Arrived on site to inspect fridge for not illuminating lower complartment, replaced freezer module and all lights returned. Complete"
Near New Braunfels, TX 78132
Noah D
Job Details: 10/13/2020
DISHWASHER MAYTAG MDB4949SDZ0 "Arrived on site to inspect dishwasher for not allowing water in, upon inspection found the inlet valve clogged with debris, cleared lines and put on new valve. No leaks found. Complete"
Near Austin, TX 78737
Luis
Job Details: 10/13/2020
REFRIGERATOR KITCHENAID KRFF507ESS01
Near Dripping Springs, TX 78620
Robert
Job Details: 10/13/2020
OVEN GE ZGP486LDR2SS "Arrived onsite to replace glow igniter, replaced glow igniter, test unit, unit working correctly, job complete."
Near New Braunfels, TX 78130
Noah D
Job Details: 10/13/2020
OVEN JENN-AIR JJW3830DP02 "Arrived on site to inspect oven for not working to specs. Inspected oven and found a UI error codes, replaced console and found no issues. All functions returned, complete"
Near San Marcos, TX 78666
Richard
Job Details: 10/13/2020
MICROWAVE AMANA AMV2307PFS3 Arrived onsite for the microwave not working properly. During testing found that the control board was causing the issue. Replaced control and microwave tested good complete
Near Austin, TX 78748
Jacob
Job Details: 10/13/2020
REFRIGERATOR WHIRLPOOL WRT541SZDM00 Arrived onsite for unit leaking some water from the rear of the freezer down into the refrigerator. Looked at unit. Didn’t see a big build up ice. Very little. The evaporator fan was working. Used food grade silicone from truck stock. Part number 8201711. No issues at this time. Job complete
Near Waco, TX 76710
Jonathan M
Job Details: 10/13/2020
REFRIGERATOR WHIRLPOOL WRS588FIHW00 "Arrived on site for refrigerator that’s not defrosting properly. Inspected unit and work area. Customer had unit unplugged for the last 24 hours. I access the main control and tested resistance through my heater and found proper resistance. Spoke to SW and was advised to go ahead and replace the UI since we had it available. Tested the unit in the force defrost and found the unit trying to defrost but with the temperature too high, the heater did not kick on. I advise the customer to give the unit time to see if it’s working properly. Unit is working as designed. Call complete."
Near Austin, TX 78732
David Z
Job Details: 10/13/2020
WASHER WHIRLPOOL ATW4675YQ1 "Arrived on site to diagnose washer that was not spinning and had not drained. Ran diagnostic and found codes F8E1 long fill, F7E5 shifter fault. Customer said unit only didn’t drain once. Ran diagnostic cycle and found no faults. Manually ran drain and spin cycles. When unit goes into spin you can hear bearings in gearcase making noise, but goes away when speed increases. Advised customer it will need a gearcase soon. I could not find another fault in diag mode. Told customer I can try and calibrate unit, but could not see any other issues and it may be due to Loading. Customer said to try and calibrate. Ran calibration cycle. Cycle did not complete. Drain comes on and runs and does not stop or progress. Based on this it seems the pressure sensor on the control is not reading properly.
Near New Braunfels, TX 78132
Andrew
Job Details: 10/13/2020
DRYER WHIRLPOOL WED5620HW0 "Arrived on site to test unit for not heating. Tested heater, cutoff, thermal fuse and all tested good. Checked voltage to unit, unit is getting proper voltage. Visually inspected all connections were properly connected, they all checked good. Inspected wires for and sign of exposure or breakage, wires all looked good. Reassembled unit, ran diagnostics, got a pass. No stored error codes. Unit is heating as designed. Noticed customer had timed dry on lowest heat setting. Customer verified majority of her drying is on timed dry setting. Informed customer that heat was set on lowest setting and recommended to run at a higher heat setting. Edifies with customer unit is heating and operating as designed. Job complete."
Near New Braunfels, TX 78132
Andrew
Job Details: 10/13/2020
REFRIGERATOR WHIRLPOOL WRX986SIHV00 "Arrived on site to replace elec-control from previous diagnosis. Replaced control, found light still not working. Replaced freezer light module and lights were dim. Found right rear light module not on at all. Replaced right rear light module and those lights in sync worked great. Side lights still were not working. Found bottom left light module is bad. Replaced light module and all lights now work as designed. No leaks detected. Job complete."
Near Austin, TX 78748
Jacob
Job Details: 10/13/2020
DRYER WHIRLPOOL WED4850HW0 "Arrived onsite for unit not heating properly to dry clothes. Tested unit. Found that heat was not exiting the unit properly. Upon investigation, found that the lint housing was clogged full of lint. Removed lint from housing. Tested unit. Unit is working as designed. Maintenance was in the room with me to see the clogged lint in the lint housing. Let tenant know to clean"
Near Cedar Park, TX 78613
David S
Job Details: 10/13/2020
REFRIGERATOR WHIRLPOOL WRT108FZDM05 "Arrived on site for fridge not cooling. I inspected the unit and work area. I gained access to the evaporator and found no UV dye. I gained access to the compressor and found the UV Dryer leaking. The system is a lokring system. I am ordering a lokring kit, and returning with the sealed system components. The office will reschedule.; ordrng 1 2HOURS (2 HOURS) and 1 LOKRING (LOKRING ) and 1 SEALEDSYSTEM (SEALED SYSTEM )"
Near Georgetown, TX 78633
Tyler
Job Details: 10/13/2020
RANGE WHIRLPOOL WFG550S0HZ1 Arrived on site for rains that was having orange flames on the cooktop portion. Upon arrival I ran multiple tests back to back and took a few photos of the cooktop running by itself as well as the cooktop running with the oven on and at no point did I get the flames to turn solid orange the way the customers had shown us in prior photos before service trip. I then contacted whirlpool tech line and documented the issue a second time based off the test that whirlpool had us run while on site again. there was no indication that the cooktop is having a hardware issue causing orange flames. Whirlpool tech line has advised that the customers contact whirlpool customer service for any further questions and are stating that the orange flame issues due to a gas supply problem not a range issue that we can address. Unit is functioning as designed upon completion of diagnosis call completeSr#7728568945/Kathy Whirlpool Customer Service: 1-800-253-1301
Near Pflugerville, TX 78660
Andy
Job Details: 10/13/2020
WINE COOLER KITCHENAID KUBR204ESB00 Arrived on site for wine cooler not cooling properly. Tested and inspected unit and found failed UI control unresponsive. Ordering needed part. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W10807582 (cntrl-elec)
Near Austin, TX 78738
Brandon
Job Details: 10/13/2020
DRYER MAYTAG MED5500FC0 "Arrived on site for customer complaint of unit having broken cover, I replaced cover, unit tested good.
Near Leander, TX 78641
Kayman
Job Details: 10/13/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Arrived onsite for refrigerator making a loud noise. Upon inspection I found some frost build up on the screws of the FC evap cover. I ran a diagnostics test and found that the heater was good. I also found that when the FC evap fan was engaged it would emit a loud sound consistent with the blades hitting ice. I inspected the drain tub and found that it was clogged and had separated from the drain port allowing water to freely drip into the chassis and near the compressor and air to get up into the FC causing the frost. . I unclogged the drain tube and used adhesive to seal it to the port.
Near New Braunfels, TX 78132
Richard
Job Details: 10/13/2020
REFRIGERATOR KITCHENAID KFIS29BBMS00 Arrived onsite for the refrigerator not cooling. During testing found that the compressor is running but making a horrible noise. Checked pressures with gauges and the pressure is in the negative not good. A sealed system repair is needed. Ordering parts and office to schedule. Sealed system tech needed for repair. 2hrs needed for repair. ; ordrng 1 ACCESS (ACCESS VALVE ) and 1 AUTHORIZATIONNEEDED (AUTHORIZATION NEEDED FOR REPAIR ) and 1 W10276644 (compressor) and 1 WPW10143759 (dryer) and 1 WPW10608485 (evaporator)
Near Canyon Lake, TX 78130
Noah D
Job Details: 10/13/2020
RANGE WHIRLPOOL WFE505W0JS0 "Arrived on site to inspect oven for not heating, upon inspection found the main terminal burnt on red side. Ordering terminal, please send small terminal connector instead of ordering a full wiring harness ; ordrng 1 W10245259 (TERMINAL )"
Near Georgetown, TX 78628
Al
Job Details: 10/13/2020
OVEN WHIRLPOOL WOD93EC0AS04 "Arrived on site and inspected wall oven not heating to temperature..I powered the unit on and waited for unit to preheat.Temperatures were approximately 100 degrees off and bottom of oven cabinet was warm instead of being extremely hot.I feel the heating element is defective causing the issue
Near Lakeway, TX 78734
Luis
Job Details: 10/13/2020
ICE MACHINE KITCHENAID KUIC15PHZS0 "Arrived on site for no ice. Found unit not powering on,plugged unit in unit powered itself off during drainage. Diagnosed defective drain pump,replaced drain pump,ran water through drain and tubing no leaks,ran diagnostics all test passed.
Near Austin, TX 78703
Matthew
Job Details: 10/13/2020
RANGE WHIRLPOOL KSEG700ESS3 "Arrived onsite to replace previously diagnosed parts. Replaced display, tested unit and unit is functioning properly. Tested to 350 degrees. Job complete"
Near Austin, TX 78717
Paul
Job Details: 10/13/2020
DISHWASHER MAYTAG MDB9959SKZ0 Arrived onsite for a dishwasher not turning on. I found the neutral wire on the machine side of the terminal block loose causing the unit not to power up. I tightened the terminal block and tested the machine. The unit is working as designed. There were no water leaks present at the time of service. Call complete.
Near Smithville, TX 78957
Andy
Job Details: 10/13/2020
COOKTOP WHIRLPOOL WCE55US6HB00 Arrived on site for cooktop not heating. Tested and inspected unit and found failed improper voltage. Instructed customer that they will need electrician to fix voltage issues and on use and care and practice for best performance. No repairs are needed at this time.
Near Austin, TX 78744
Kevin
Job Details: 10/13/2020
OVEN WHIRLPOOL WGG745S0FS02 "Arrived on site and inspected range and found gas leak on connection to manifold, reset connection and Leaking has stopped. Sent video to CS, job complete"
Near Austin, TX 78744
Kevin
Job Details: 10/13/2020
MICROWAVE WHIRLPOOL WMH53520CS5 "Arrived on site and found upper switch is not resetting when doors open. Found metal frame is slightly bent inward and after adjusting door is now operating properly and lights turn on when the door opens. If the issue continues a new interlock kit will be needed per service pointer W11245251
Near Leander, TX 78641
Kayman
Job Details: 10/13/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived onsite for dishwasher not drying and spray arm getting stuck on something while washing. Upon inspection I found the spray arm not seated all the way causing it to lean on one side and get stuck on the manifold tube while spraying. I corrected the spray arm and ran a diagnostics cycle. All functions passed including the heater. I explained the importance of using rinse aid and liquid detergent on this unit as well as purging cold water for optimal performance. Unit is working as designed at this time and no leaks detected during time of service. Job complete.
Near Cedar Park, TX 78613
David S
Job Details: 10/13/2020
COOKTOP JENN-AIR JGC3536GS00 "Arrived on site for letter fading on the cooktop. I inspected the unit and work area. I found the letters fading on the left side knob fading. I removed the damaged cooktop and installed the new one. .; ordrng 1 INSPECTPART (INSPECTED THE CORNERS PLEASE) and 1 W11043522 (cooktop)"
Near Austin, TX 78747
Leonardo
Job Details: 10/13/2020
OVEN WHIRLPOOL WFG505M0BS Arrived on site to test unit for insulation sticking out from inside. Moved insulation out of the inner oven. Test unit and unit test good job complete.
Near New Braunfels, TX 78130
Noah D
Job Details: 10/13/2020
RANGE WHIRLPOOL KFDC506JSS00 "Arrived on site to inspect oven for random tones, checked for all functions and found no issues. Customer was having issues with WiFi. Instructed customer to try disconnected in case of connecting issues. Complete"
Near Andice, TX 78628
Kayman
Job Details: 10/13/2020
VENTHOOD KITCHENAID KVWB606DSS2 Arrived onsite to install previously diagnosed parts. As I was disassembling the control panel I found one of the screws was badly stripped from install. I am not able to access the components to replace to complete the call. I am ordering screws (see SD quick pic) parts will need to identify the screws. ; ordrng 1 RESEARCH (RESEARCH )
Near Los Robles, TX 78738
Brandon
Job Details: 10/13/2020
WASHER WHIRLPOOL WTW8120HC0 "Arrived on site for customer complaint of unit getting off balance during cycles with towels or blankets, found front feet needed adjusting, after adjusting unit tested good in drain and spin cycle."
Near Austin, TX 78737
Leonardo
Job Details: 10/13/2020
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site to test unit for console not responding. Test unit and found bad console. Replaced console test unit and unit test good job complete.
Near Lago Vista, TX 78645
Lou
Job Details: 10/13/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Arrived on site to inspect refrigerator freezing foo din the RC section. Upon further inspection, I tested temps in the FC=7 degrees & RC=38 degrees. Customer advised that food has been freezing on the top shelf for a long time and the unit makes noises. I found a sticker at the back of the RC seen that reads blocking air vents may cause uneven cooling and or food freezing on top shelf. I advised the customer of this sticker and recommended that they not push food items or containers all the way back against the back wall of the RC section and it blocks the airflow and any foods in direct line of the airflow will tend to freeze. I tested the diffuser and found it noisy. I removed and replaced the the diffuser and retested and it’s operating as designed. When the compressor comes on, the condenser coils rattle against the bottom panel of the chassis. I placed some pads in between the coils and bottom panel and the rattling stopped. No water leaks ob
Near Georgetown, TX 78633
Jonathan S
Job Details: 10/13/2020
REFRIGERATOR WHIRLPOOL WRF757SDEM01 "Arrived n site for refrigerator developing ice on RC evaporator. Inspected and unit and work area. Performed diagnostics mode and found defrost sensor opened. Gained access to evaporator. Removed ice buildup from evap and tested sensor, found opened. Removed evaporator harness and installed new. Added mountable zip tie to hold evaporator in place and longer screw. Used evaporator screw for top tab on mounting cover. Assembled unit and performed diagnostics mode. Ran test 4 and monitored unit. All tested good, no water leaks detected.
Near Round Rock, TX 78664
Cliff
Job Details: 10/13/2020
REFRIGERATOR KITCHENAID KRFF507ESS01 Arrived on site to diagnose a refrigerator that is not cooling properly. Tested unit and found computer is not running defrost cycle often enough in freezer compartment. Changed computer settings to allow defrost to run every eight hours. All is working properly at this time and no further repairs are needed. No leaks were found at time of service.
Near Austin, TX 78717
Paul
Job Details: 10/13/2020
MICROWAVE KITCHENAID KOCE500ESS09 Arrived onsite for a microwave giving a close door message and having to hold the door closed to keep the microwave running. I found the door hinge screw on the right side loose and the door not lined up correctly on the hinge. I removed the screw and corrected the door on the hinge. I tightened the screw and tested the microwave. The door is closing properly and the microwave works as designed. Call complete.
Near Austin, TX 78745
Kevin
Job Details: 10/13/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 "Arrived on site and inspected refrigerator and found ice would not dispense, Removed ice bin and found it is not making contact with forks on motor. Adjusted forks and it will now operate properly. Ice is now dispensing, job complete."
Near Austin, TX 78739
Jacob
Job Details: 10/13/2020
REFRIGERATOR WHIRLPOOL WRF954CIHZ02 Arrived onsite for unit having ripped gaskets. Looked at unit. Saw that both gaskets had been ripped. Replaced both refrigerator gaskets. Tested unit. No issues at this time. Job complete
Near Leander, TX 78641
Tommy
Job Details: 10/13/2020
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Arrived onsite for dishwasher rack falling off found adjuster was broken and wheel had popped off. Replaced adjusters with an adjuster kit tested unit tested good.
Near Georgetown, TX 78628
Jonathan S
Job Details: 10/13/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived on site to install previous diagnosed part. Removed failed FC door and installed new. Tested door operation. All tested good, no water leaks detected."
Near Marble Falls, TX 78654
James
Job Details: 10/13/2020
WASHER MAYTAG MVWB835DW3 Arrived on site and tested operation. Found proper 5v dc to ui and harness has proper continuity. Verified proper voltage to unit and attempted diagnostics. Found F6E2 error and would not advance past this point. Unit will need ui and control replaced at same time with new harness to ui. Office to schedule return services due to part availability ; ordrng 1 W11115285 (panel-cntl) and 1 W11199207 (harns-wire)
Near Austin, TX 78705
Wesley
Job Details: 10/13/2020
REFRIGERATOR WHIRLPOOL WRT549SZDM01 Arrived onsite and found unit had self corrected. Found that customer overstuffed freezer and had allowed frosting from seal gap. Advised customer on use and care.
Near Lakeway, TX 78738
Brandon
Job Details: 10/13/2020
REFRIGERATOR KITCHENAID KBSD602ESS00 "Arrived on site to replace busted fill tube, after replacing, unit tested good."
Near Georgetown, TX 78626
Cliff
Job Details: 10/13/2020
DISHWASHER WHIRLPOOL WDF130PAHB1 Arrived on site To diagnose a dishwasher with an upper rack not staying in position and broken silverware basket. Reposition rack rail properly and I am ordering silverware basket. ; ordrng 1 WP8268866 (silverware basket)
Near Horseshoe Bay, TX 78657
James
Job Details: 10/13/2020
RANGE WHIRLPOOL KSEG700ESS3 Arrived on site and tested operation. Found convection fan assembly causing noise issue. Found motor mounts are not straight causing fan blade to rub at bottom of assembly. Unit will need new fan motor assembly to repair. ;
Near Sunset Valley, TX 78745
Jacob
Job Details: 10/13/2020
WASHER WHIRLPOOL CHW9160GW0 "Arrived onsite to replace motor control to unit. Replaced motor control. Erased error code. No issues at this time. Job complete.
Near Cedar Park, TX 78613
Tommy
Job Details: 10/13/2020
COOKTOP WHIRLPOOL WCG97US6DS00 Arrived onsite for cooktop burner knobs not working. Upon arrival found middle and two right knobs were either broken or damaged replaced all three. Job Completed.
Near Cedar Park, TX 78613
Paul
Job Details: 10/13/2020
REFRIGERATOR WHIRLPOOL WSR57R18DM00 Arrived onsite for a refrigerator not cooling in either section. I found the compressor running but not pumping any refrigerant thru the evaporator. I unplugged the unit and plugged it right back in and found the overload did trip one time and then the compressor started on the second try indicating there is some refrigerant in the system. I found the evaporator on the right side oxidized badly and I suspect a leak. I explained to the customer that the compressor and evaporator should be replaced.
Near Austin, TX 78725
Matthew
Job Details: 10/13/2020
REFRIGERATOR WHIRLPOOL WRS325SDHB05 "Arrived onsite for refrigerator not cooling, and no water connection. Tested unit and found faulty diffuser. Replaced diffuser and restored air flow to the refrigerator section. Also replaced water tube line from water source to filter. No leaks present at this time. Job complete"
Near Wimberley, TX 78676
Robert
Job Details: 10/13/2020
WASHER WHIRLPOOL WFW95HEDW0 "Arrived onsite to test unit for unit not unlocking and unit not running, test unit found faulty water level switch and electric control, ordered water level switch and electric control, office to reschedule.; ordrng 1 W11032117 (cntrl-elec) and 1 WPW10448876 (switch-wl)"
Near Round Rock, TX 78681
Paul
Job Details: 10/13/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Arrived onsite for a refrigerator that’s still not level. I found the back right corner of the floor dipping about a 1/4” causing the issue. A shim will need to be installed under the back right wheel and the refrigerator leveled. Ordering 4387828A shim. . ; ordrng 1 4387828A (shim)
Near Austin, TX 78753
Scott
Job Details: 10/13/2020
REFRIGERATOR AMANA ASI2175GRS01 "Arrived on site ,replaced control and diffuser . All checked normal . No water leaks detected at time of service. Job complete ."
Near Austin, TX 78704
Leonardo
Job Details: 10/13/2020
DISHWASHER KITCHENAID KDTE234GBS0 Arrived on site to replace seal door bottom. Replaced seal test unit and unit still leaking. Found leak coming from tub found some kind of silicone caulking on tub right from where the leak is coming from. Will need to order new tub WPW10681506 office to reschedule. Willneed 2 hour 2 man ; ordrng 1 2HOUR (2 HOUR ) and 1 2MAN (2 MAN ) and 1 WPW10681506 (TUB )
Near Austin, TX 78757
Wesley
Job Details: 10/13/2020
WASHER WHIRLPOOL WET4027HW0 "Arrived onsite and found unit operating as designed. Found customer had concerns with button consistency comparing to dryer start button, but unit is functioning properly with no error codes. Calibrated and reset. Advised customer on findings. All checks good."
Near Leander, TX 78641
Tommy
Job Details: 10/13/2020
WASHER MAYTAG MVWX655DW1 "Arrived onsite for washer door lock stuck. Found control receiving voltage but not active, UI would not work couldn’t get unit into diagnostics ordering new control. . Job Completed.; ordrng 1 W11116592 (CONTROL)"
Near Cedar Park, TX 78613
Kayman
Job Details: 10/13/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Arrived onsite to install previously diagnosed parts. I installed the shelf glass and the bin with slides. Shelving Unit is working as designed at this time. Job complete.
Near West Lake Hills, TX 78746
Kevin
Job Details: 10/13/2020
WASHER WHIRLPOOL WET4027EW1 "Arrived on site and replaced all parts recommended by tech line on previous visit, after replacement this had no positive effect on washer operation. Spoke with tech line again and they now recommend replacing pressure switch. ; ordrng 1 W11129441 (switch-wl)"
Near Pflugerville, TX 78660
David S
Job Details: 10/13/2020
WASHER WHIRLPOOL WTW8040DW4 Arrived in site for washer not working. I inspected the unit and work area. I found no fault codes in diagnostics mode. I out the unit through a diagnostics cycle and found the lid latch not actuating. I replaced the lid latch and tested the lock. It is now working. I ran the unit through a diagnostics cycle and found it working as designed.
Near Leander, TX 78641
Kayman
Job Details: 10/13/2020
COOKTOP JENN-AIR JED3430WS01 Arrived onsite to install previously diagnosed parts. I installed the LF switch and tested unit. The unit is working as designed at this time. Job complete.
Near Leander, TX 78641
Paul
Job Details: 10/13/2020
MICROWAVE WHIRLPOOL WOC54EC0HS03 Arrived onsite for a microwave giving a cavity temperature sensor error. I found the mag sensor plugged into P22 instead of P21 causing the error. I connected the mag sensor into P21 and tested the unit. The microwave is working as designed. I cleared all error codes. I advised the customer on getting with the builder to have the electrical J-Box moved behind the oven so the unit can be pulled out of the cabinet correctly. Call complete.
Near Austin, TX 78703
Jacob
Job Details: 10/13/2020
RANGE KITCHENAID KSDB900ESS1 "Arrived onsite for unit not heating up to temperature. Called Techline. Said to look at error codes. Got F8E0 fan speed too low, F3E0 main oven sensor open or shorted. Suggested to change the fan, and that customer should not use a normal thermometer inside the unit. Got Sr#7728936789. Ordered part. Office to reschedule.; ordrng 1 W11414552 (FAN CONVECTI"
Near Pflugerville, TX 78660
Andy
Job Details: 10/13/2020
DISHWASHER WHIRLPOOL WDF540PADM3 Arrived on site for dishwasher not operating. Tested and inspected unit and found wire loose at terminal block. Fixed connection and tested unit and all operations are normal instructed customer on use and care and practice for best performance. No water leaks present at time of service.
Near San Marcos, TX 78666
Richard
Job Details: 10/13/2020
RANGE WHIRLPOOL WEE510S0FS1 Arrived onsite for the oven not working properly. Replaced oven control and oven tested fine. Complete
Near Austin, TX 78753
Scott
Job Details: 10/13/2020
REFRIGERATOR WHIRLPOOL WRF954CIHV00 Arrived on site for I’m not making ice . Found IM stuck in flex mode . Diagnostics failed to correct fry issue . Ordering ice maker . No water leaks .call to set return; saved tckt
Near Austin, TX 78732
David Z
Job Details: 10/13/2020
REFRIGERATOR WHIRLPOOL GD5PHAXLQ01 Arrived on site to install flapper door and possibly cover to resolve hanging door. Installed flapper door and did not need cover. All is working as designed. Call complete.
Near Austin, TX 78751
Matthew
Job Details: 10/13/2020
WASHER WHIRLPOOL MHW6630HW "Arrived onsite for washer leaking. Put unit in diagnostics and found f0e1 load in drum during cleaning cycle, f0e2 oversuds and f5e2 lock failure. Tested unit and could not duplicate issue. To comply with service pointer W11457481, replace stator and removed deflector. Retested unit, no leaks present at this time. Customer stated on one occasion the dispenser was leaking. If issue continues, recommended replacing dispenser. Job complete."
Near Briarcliff, TX 78738
Brandon
Job Details: 10/13/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived on site for customer complaint of unit not heating, ran diagnostics cycle found no error codes, and heating circuit working fine. Instructed customer to use Sani rinse and rinse aid."
Near Pflugerville, TX 78660
David S
Job Details: 10/13/2020
RANGE WHIRLPOOL WFE515S0JS0 Arrived on site for oven being to cold. I inspected the unit and work area. I preformed a temp test with a thermal k couple. I found the unit too hot by 20 degrees. I recalibrated the unit to reflect the proper temperature. The unit is now operating as designed. Job complete.
Near Austin, TX 78749
Leonardo
Job Details: 10/13/2020
COOKTOP KITCHENAID KCED606GBL01 Arrived on site to test unit for broken cooktop. Found glass damaged looking as if broken with point of impact. Advised customer it might not be covered whirlpool will need to make final decisions to see if unit could be fix. Need autho office to reschedule ; ordrng 1 NEEDSAUTHO (NEEDS AUTHO )
Near Georgetown, TX 78628
Al
Job Details: 10/13/2020
MICROWAVE KITCHENAID KOCE500ESS09 "Arrived on site and inspected microwave combo wall oven with unusually long heating times.Did the 2 minute water cup test and on the 1st and 2nd attempt the unit heated fine, but the 403 prod and 4 times, the water didn’t heat up.The unit was extremely quite and I found the cooling fan has failed and was causing the intermittent issues.Ordering the fans.Office to reschedule the customer Needs more work ; ordrng 1 W11245567 (BLOWER) and 1 W11344874 (MOTOR FAN)"
Near Austin, TX 78736
Leonardo
Job Details: 10/13/2020
MICROWAVE WHIRLPOOL WMH53520CS2 Arrived on site to test unit for unit not starting. Test unit and found upper switch holder stuck in the close position. Secured holder to the open position test unit and unit test good job complete.
Near Hutto, TX 78634
Jimmy J.
Job Details: 10/13/2020
MICROWAVE WHIRLPOOL WMH31017HS3 Arrived on site for microwave only being held up by one mount. Found that the mounting nut was damaged and had fallen into the cavity of the microwave. Microwave damper was not fitting into the exterior vent mount. Removed broken parts inside microwave and removed old mounting nut. Installed new mounting nut and re-secured microwave back in place. Damper was adjusted and vent was lifted to allow the damper to have correct fitment. Tested microwave damper and blowing air to exterior vent as designed. Both bolts screwed into mounting nuts and secure. Job complete.
Near Wimberley, TX 78676
Robert
Job Details: 10/13/2020
DISHWASHER FRIGIDAIRE FGBD2445NF1A "Arrived onsite to test unit for unit not washing, test unit, ran diagnostics on control board, control not sending voltage to drain pump and not sending voltage to wash motor or fill valve, control board has relay failure will need to replace control board, ordered control board, need authorization, office to reschedule.; ordrng 1 807024601 (control assembly)"
Near Georgetown, TX 78628
Al
Job Details: 10/13/2020
MICROWAVE WHIRLPOOL WMH53521HZ4 Arrived on site and inspected newly installed microwave not powering on.Confirmed the complaint and checked the outlet and outlet checked operational.Removed the control board to access the fuse and checked the fuse and fuse had continuity.Noticed large amounts of insulation inside the unit and noticed the installers drilled several holes through the top of the unit directly into the noise filter board causing the unit not to power on and affecting the high powered components of the unit.Installer did not turn the blower fan to blow upwards as needed inside cabinet
Near Georgetown, TX 78628
Cliff
Job Details: 10/13/2020
REFRIGERATOR KITCHENAID KRSC503EBS01 Arrived on site to diagnose a refrigerator that is not dispensing water properly. Tested unit and found slow flow through primary water valve. Valve will need to be replaced to complete repairs. ; ordrng 1 WPW10238100 (valve-inlt)
Near Austin, TX 78738
Brandon
Job Details: 10/13/2020
WASHER WHIRLPOOL WFW97HEDW0 "Arrived on site for customer complaint of unit not dispensing load and go soap, found failed detergent pump, need to order dispenser. ; ordrng 1 W10842325 (dispenser)"
Near Copperas Cove, TX 76522
Al
Job Details: 10/13/2020
DISHWASHER FRIGIDAIRE FFCD2413UB0A Arrived back onsite for dishwasher not draining.Started a load and unit drained as designed.Job complete
Near Jonestown, TX 78645
Lou
Job Details: 10/13/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site to inspect refrigerator with no lights and the water dispenser not working. Upon further inspection, I found the crisper drawer control not working. I removed the control from the crisper door and found it dry with no corrosion on the contort. I removed the drawer and inspected the harness and found the black wire broken and the brown wire about to break. I made a temporary repair to the harness and tested. The unit is operating as designed. I am ordering the crisper harness and scheduled return No water leaks observed during service.; ordrng 1 W11170612 (harns-wire)"
Near Leander, TX 78641
Lou
Job Details: 10/13/2020
RANGE WHIRLPOOL WFG525S0JS0 "Arrived on site to inspect range cooktop flames too high. Upon further inspection, I tested the cooktop burners and found none of the burner flames would adjust from high to low; they all stayed on high. I adjusted the flames and retested and all burners are operating as designed. No gas leaks detected during service, job completed."
Near San Marcos, TX 78666
Richard
Job Details: 10/13/2020
RANGE WHIRLPOOL WFG525S0JS0 Arrived onsite for the oven with a dented panel. During inspection found that the control panel has a dent on the top took pictures. Replaced panel. Complete
Near Cedar Park, TX 78613
Paul
Job Details: 10/13/2020
OVEN WHIRLPOOL WOS51EC0HS01 Arrived onsite for an oven that seems to be completely dead at the control panel and it only functions when using the app. I found the control panel on but frozen in a time mode. I reset power to the unit and it came back on but the selections are not functioning correctly. The console needs to be replaced. Ordering W11296171 console. Office to RS.; ordrng 1 W11296171 (console)
Near Austin, TX 78717
David Z
Job Details: 10/13/2020
OVEN KITCHENAID KOCE507ESS09 Arrived on site to follow up on microwave that door is not acting like it’s closed. Previous tech installed hinges and interlocks. Inner door is on order and is needed to continue repair. Left interlock seems to be the one having issues contacting. Tech line needs to be called on next visit.
Near Leander, TX 78641
Lou
Job Details: 10/13/2020
REFRIGERATOR WHIRLPOOL WRS315SDHZ02 "Arrived on site to inspect refrigerator noises. Upon further inspection, the customer advised that the noise was loud and coming from the back of the unit. I placed the unit in diagnostics and tested the compressor and when it came on, the customer identified the noise. I leveled the unit and retested and the compressor noise was much quieter. No water leaks observed during service, job completed."
Near Round Rock, TX 78681
Al
Job Details: 10/13/2020
WASHER WHIRLPOOL WFW5620HW0 "Arrived on site to inspect UI not powering on.Confirmed the complaint and place the unit into diagnostics test mode and unit repeated the issue. Hanged out the UI, reassembled and found the replacement UI was incorrect Reinstalled the old UI and notified the parts department.Ordering the correct part.Office to reschedule the customer for return service visit.Needs more work ; ordrng 1 W11319991 (UI )"
Near Austin, TX 78738
Brandon
Job Details: 10/13/2020
WARMING DRAWER KITCHENAID KEWD105HSS06 "Arrived on site for customer complaint of unit not powering on, found failed thermostat, I reset thermostat, unit tested good."
Near Austin, TX 78739
Luis
Job Details: 10/13/2020
ICE MACHINE KITCHENAID KUIC15PHZS0 "Arrived on site to install parts previously diagnosed. Replaced compressor,evaporator and drier vacuumed system down unit kept vacuum recharged system to manufacture spec ran,reassembled unit ran diagnostics all test passed checked water and tubing connections no leaks"
Near Marble Falls, TX 78654
James
Job Details: 10/13/2020
ICE MACHINE WHIRLPOOL KUID508ESS2 Arrived on site and tested operation. Found very little water flow to trough. Removed filter and found water flow returned to normal. Found seals in filter housing have failed and are clogging ports when housing not in bypass. Unit will need new filter head to repair. ; ordrng 1 W11266112 (housing)
Near Austin, TX 78704
Jacob
Job Details: 10/13/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Arrived onsite for unit acting erratically. Unit making ice but water not working. looked at unit. Customer said they had to unplug it several times, to get it to work properly for cooling. Unplugged unit wait a 15 seconds. Plugged unit back in. Unit started up no issues water dispenser was working but water would not fill the ice maker. Let customer know that the issue then could be the water valve but it is not guarantee that it will fix the other power issues that may comeback, and that all 3 controls may need to be replaced.
Near , TX 78633
Tyler
Job Details: 10/13/2020
OVEN KITCHENAID KEBS107SSS04 Arrived on site for wall oven that would not go past preheat once turned on. Find arrival and I have to test in the unit I found that the unit was not going past 230 to 250° due to the fact the bake element was broken. Because it is after the broil shuts off during appreciate it will not switch over continue heating.; ordrng 1 WPW10207398 (elmnt-bake)
Near Austin, TX 78703
Wesley
Job Details: 10/13/2020
REFRIGERATOR WHIRLPOOL WRS315SNHM00 Arrived onsite and found customer experiencing seal gasket gapping problems. Corrected by reshaping the gaskets. Advised customer on other noises and fridge function. All checks good. Unit is now operating as designed
Near Austin, TX 78737
Kevin
Job Details: 10/13/2020
REFRIGERATOR WHIRLPOOL KRFF507HBS00 "Arrived on site and inspected refrigerator and found ceiling lights are out fresh food section. Found freezer light is out and after replacing freezer light all lighting is now operating properly, job complete"
Near San Marcos, TX 78666
Richard
Job Details: 10/13/2020
DISHWASHER WHIRLPOOL ADB1400AGS0 Arrived onsite for the dishwasher not drying properly. During testing found that the customer is not using rinse aid. All functions tested good and heating properly. Advised customer on use and care of dishwasher. Complete
Near Austin, TX 78751
Matthew
Job Details: 10/13/2020
DISHWASHER WHIRLPOOL IUD7070DS3 Arrived onsite for dishwasher not working. Tested unit and found stored error code 4/3 wash motor not working. Tested unit and motor would not respond. Will need motor replaced. Update model number in system for correction. Office to reschedule ; ordrng 1 W11025157 (pump&motor)
Near Austin, TX 78756
Scott
Job Details: 10/13/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Arrived on site for poor washing performance. Ran diagnostics got 4-3,5-1,6-4 codes . Wash motor not coming on during cycle . Getting voltage . Replaced sump and motor . All checked normal in wash test . No water leaks detected at time of service . Job complete ."
Near Austin, TX 78717
Tommy
Job Details: 10/13/2020
REFRIGERATOR WHIRLPOOL WRX735SDBM00 "Arrived onsite for refrigerator freezing by evaporator, tested thermistor, thermistor works, tested heater heater will kick into defrost and works, tested the bi-metal bi-metal tested good. Found HV control issues, replaced HV control. Job Completed."