"Arrived on site to follow up on sealed system repair. Tapped system and found no pressure on high side. Removed access pipe from compressor and also found no pressure present. I was able to remove the compressor and dryer, and also cut out and put a sleeve where the lok ring for the condenser is. I reinstalled my dryer, and prepped the compressor for reinstall. Before brazing my compressor tubing I pumped some nitrogen through the high side, and a blob of oil and refrigerant blew out the suction line. Sent pictures and called into tech line, SR7739930464. Tech line sending unit up for product review, unit is brand new and issue was present from day one as well as oil did have a slightly brown color. Customer advised on process for product review. Reassembled unit. Parts used - W11736670, W11506635, WPW10143759."

Arrived on site to diagnose oven throwing F8E0 error for fan speed. Tested unit and found fan not spinning and just humming. Removed oven and fond rear panel bent into the blower. Straightened out rear panel and replaced blower. Straightened panels and tested. Verified unit working as designed. Parts used - W11598119.

Arrived on site to inspect dryer not heating. Upon further inspection found that the hi limit thermostat was open. I replaced the thermostat and tested the operating temperature. I observed that the operating thermostat is faulty causing the dryer to run too hot. I replaced the operating thermostat as well. Unit is operating as designed now. 279816

"Arrived onsite to inspect range Edith error code F3E0. Upon feather inspection, I found that the temp sensor was shorted. I replaced the temperature sensor and reset the unit to clear the error code. I tested the unit and the unit is operating as designed. WPW10181986 no gas leaks observed during service."

Arrived on site to inspect dishwasher making noise while opening and closing door. Upon further inspection found that the pads were a bit worn I replaced the friction pads and unit door is opening and closing quietly. Unit is operating as designed. No water leaks observed during service. WP8268961

"Arrived on site for no cool in fresh food section. Found evaporator heavily incased in ice,ran diagnostics heater powered on,ran fan test passed. Diagnosed defective controls,replaced main control and ui ran diagnostics all test passed. Used w11518204,w11558182"

"WMH31017HS09 Arrived on site for microwave not heating. Upon arrival, tested unit and found unit running but will not produce heat. Proceeded to replace W11256462 diode. Tested unit and now unit is functioning as designed."

Arrived on site for washer making a loud noise when spinning. On arrival confirmed noise and found drain hose banging against back wall of washer. Found noise removed and unit works as designed. No parts installed Call complete

Arrived on site for washer not staying balance and stopping cycles. On arrival confirmed failure and found f0E9 in diagnostics. Found unit was loaded with an off balance load of laundry and I instructed customer on loading methods and which materials to mix for best weight distribution. Found washer works as designed. Call complete

"Arrived on site for dishwasher showing f8e4 error. Also found f9e2. Removed lower panel. Confirmed water in tray. Found water leaking from water inlet. Found it was not properly tightened to valve. Tightened and completed diagnsotics. Unit working as designed, replace float switch as precaution. Call complete"

"Arrived on site for refrigerator not cooling, worked for about a day but then went to room temp. Freezer and ref sides both at 70f. Compressor pulls 0.5 amps. Pressure at -19 and 120. Removed filter drier and high side coming out of cabinet, isolated. Pressured at 250. Does not hold. Used soap bubbled to confirm my welds are true. Internal leak in cabinet. Called tech line. Gave sr#7739933088. Advised customer they will be contacted within 5 business days."

Arrived on site for refrigerator building up moisture. Found right side refrigerator door gasket is not sealing. Used heat gun to reform gasket. Verified operation. Call complete.

Arrived on site for a refrigerator. That is not cooling. Inspected unit and work area. The customer advised that the unit was making abnormal noises and then stopped cooling all together. I plugged it in and found the compressor running but the evaporator fan not running. I went ahead and replaced the evaporator fan and tested the unit. I found the unit cooling and operating as designed. Call complete. WPW10464673.

"Arrived on site for a refrigerator that is not cooling properly. Inspected unit and work area. The customer stated that the refrigerator seems to cool off and on and when it is not cooling, it is making a clicking sound. They advised that usually after a few hours, the unit will start cooling again, but they are having issues with things staying frozen in the freezer section. I checked temperature in the freezer and found it at 8?F. I let my temperature gauge sit in there for 10 minutes and found temperatures rise to 13?. I gained access to the compressor area and found the compressor extremely hot to touch and found the return line coming from the condenser was burning hot. I took an amp draw off the compressor and found it pulling .578 A I am ordering a compressor, dryer, and access valve for repair. The office will need to contact the customer about a return date due to limited parts availability.; ordrng 1 W11580057 (Compressor) and 1 WPW10143759 (Drier) and 1 W11506635 (Access Valve)"

"Arrived on site for refrigerator not making ice. On arrival found ice maker had ice in tray but test 130 wouldnt rotate tray around. Replaced ice maker and found same results. Found 12dc not present during testes and am ordering W11574766 triton ui, W11664342 hv control rescheduled customer for 09/24/24; ordrng 1 W11574766 (Triton) and 1 W11664342 (Hv control)"

"Arrived on site for front burners burning so high that it started burning the knob. Customer also says back burners are fluctuating. Flame is good and working. Tested operation and all burner flames are blue. Front right has orange but that is due to stuff stuck on burner cap that it is burning off. Working as designed, knob got melted because pan used is too large for front burners. It pushed heat toward knob. Working as designed. Called tech line to verify. Sent pictures. Sr#7739928273. They transferred to safety to replace knobs. They agreed with authorization #. w1c9cs1wpl1. Reset for thurs pm. Customer thinks it has design flaw. Referred to customer service. ; ordrng 4 W11366438 (Knob)s"

"Arrived on site for dishwasher not cleaning. Not draining. Diagnsotics shows F6E4, f8e2. Unit activated drain pump but did not drain water. Checked drain hose and it was clear. Removed drain pump and found parts of upper rack stuck and broke the blades, replaced drain pump. Unit completed diagnsotics with no errors. Ordering parts for upper rack that are gone causes it to fail. Reset for sat; ordrng 2 WP8565925 (Stop track.)s and 1 WPW10491331 (Lower spray arm) and 1 WPW10448645 (Upper spray arm.) and 1 WPW10250160 (Clip) and 1 WPW10195840 (Positioner)"

"Arrived on site for dryer not turning on. Confirmed unit does not respond to power button. Removed junction. Found no power coming into unit. Breaker was tripped. Reset. Getting 252, 126v, and 0v from n-g. Verified operation. Dryer pushing out heat now. Working as normal. Customer said it did one load before breaker tripped. Upon inspection found rear panel was caved in and could be too close to wires and cause short. Ordering rear panel and bring heater in case. Office will call to schedule when part arrives. ; ordrng 1 W10634729 (Panel)"

"Arrived on site to install previously diagnosed and ordered parts. Due to the compressor failure and the defrost bimetal failure, I removed and replaced the compressor, access valve, UV dye drier and evap harness w/bimetal. I evacuated the system outdoors and cleared the system with Nitrogen. Removed and replaced the compressor, access valve and dye drier and performed a push/pull test. Vacuumed the system down to -30/0psi. Removed and replaced the evaporator harness with bimetal and then installed 53g of R600 refrigerant and tested. Unit is beginning to cool and operate as designed. Other than the typical water leaking from defrosting the unit, I observed no water leaks during service, job completed. W11566892, W11506635, WPW10143759, W11736670"

"Arrived on site to inspect wall oven not heating. Upon further inspection, I had to remove the microwave that is installed above the wall oven in order to get the oven out due to the oven power cord being behind the microwave. Once I had the oven out, I gained access to the main control and elements. I placed the unit in diagnostics and checked for error codes and found F6E4-control failure. I removed and replaced the main control (ACU) and tested the unit and found the unit getting 242V (photo) to all elements (bake, broil, convection)mane all are cycling properly. I allowed the unit to continue to heat to check for the breaker tripping (GFCI) and the unit continued to operate as designed. I advised the customer of my findings. Job completed. W11448962"

KUIX535HPA01 RG: Arrived on site for a stand up ice maker with no power per client. Further inspection found external pump had failed causing no power. Replaced part#w11539855 ran service mode worked great then ran it through customer mode . Product worked as its designed no water leaks visible from water supply

"Arrived on site for no ice. Ran diagnostic weak frost pattern with unit running for 7 min diagnosed a sealed system issue,replaced the compressor,drier and evaporator. Vacuumed system down unit kept vacuum recharged system to manufacture spec ran diagnostic on compressor test good frost formation,reassembled unit installed unit to enclosure ran diagnostics all test passed found no leaks during drainage. ; used 1 W11735041 ( Compressor), 1 W10843121 ( Drier), 1 Wpw10218037 ( Evaporator), and 1 W11506635 ( Access valve) from stock"

"Arrived on to test unit for not draining, tested unit found water sitting on the bottom, draining pump is engaging but water is not removed, inspected disposal and found drain plug is not removed, removed plug and tested, unit is now running as designed, no leaks detected job complete no parts installed"

"Arrived on site to test unit for sparking, tested unit found infinite switches shorted out and would need to be replaced, serial and model number are completely faded out and no way to verify that the parts are even available, explained to customer and advised to call his extended warranty company and see how they want to proceed at this time job complete"

"Arrived on site to test unit for not working properly, tested unit found unit is going from sensing to done, inspected under unit and found slider has completely split, replaced slider and tested, unit is now running as designed, no leaks detected job complete installed W10734521"

"Arrived on site to test unit for F3E1 error, tested unit found system has a pressure system fault error, ran diagnostics cycle and found drain pump engaging but will not turn off, replaced pressure switch but it did not resolve the issue, will need control to fix unit, ordering control rescheduled for 9/23 installed WPW10448876; ordrng 1 W11201290 (Control)"

WTW4816FW3 RG: Arrived on site for a washer not draining per client. Further inspection found error code F0E5 the washer was off balance and client was using wrong detergent instructed client on correct he detergent. Balanced washer calibrated ran it in service mode and automatic mode . Product works as its designed no water leaks visible from water supply.

WFE525S0JS4 RG: Arrived on site for a range tripping breaker. Further inspection found pig tail was twisted and screwed on connection. Untangled connection removed ground wire and preheated oven to 500 degrees. Connected ground wire back on preheated to 500 product is working as designed no tripping of breaker. No parts were used on order.

"WED5100HW3 Arrived on site for unit not drying properly. Upon arrival, checked temperature on Normal cycle and registers 255 degrees F max temp. Continued to check on Timed Dry right after and unit will not heat above 150 degrees F. Unplugged dryer vent and still did not exceeded above 150. Disassembled unit and cleaned all lint inside unit. Retested unit on Timed Dry with vent off and unit registers 114- 183 degrees F offset. Plugged vent back in and temp went at high as 225 degrees F, then dropped and never maintained above 150 degrees. Removed chicken wire from the exhaust outside and now unit is running within specs. Unit is functioning as designed. No parts replaced"

Arrived onsite to replace damaged RC door. On arrival found the damage occurred to the freezer door. Ordering freezer door. Office to reschedule ; ordrng 1 LW10918659 (Freezer door)

Arrived onsite for unit needing sealed system repair. Tapped system and found flat. Installed dryer and charged system with nitrogen at 200psi. Found leak at evaporator. Replaced evap and compressor. Pulled vacuum and held. Charged per spec and tested. Unit is running and cooling. Notified customer to place a bottle of water in the freezer and monitor temperature. Bottle should freeze and remain frozen within 24 hrs. Job complete

"Arrived on site to replace igniter diagnosed on previous trip. Replaced igniter, tested unit, unit is running as intended. No leaks present at this time. Job complete. Office to charge card on file. Used wb13k21"

"Arrived on site to inspect unit for turning on on its own. Found wire slightly loose in plug was able to secure wire in plug, tested unit, unit is running as intended. No leaks present at this time. Job complete. NO PARTS USED."

"Arrived on site for an oven that has an air fryer that wont work. Inspected unit and work area. The customer advised that everything works but when they try to run the air fry setting, it makes a really loud noise. I tested the unit and confirmed the noise coming from the convection fan blade. I gained access to the convection fan and found that the blade was bent, causing it to rub against the front cover. I reshaped the fan blade and reassembled the unit. I ran the unit for 10 minutes with the convection fan coming on and off and could not replicate the sound again. The unit is working and operating as designed. Call complete. No parts were installed."

"Arrived on site for dishwasher that is quitting after running for five minutes. Inspected unit and work area. The customer advised theres still water inside of the dishwasher and that it will not drain. The customer stated that this unit was installed two weeks ago. I attempted to drain the unit and found the pump running, but no water draining in the sink. I ran the unit through diagnostics and found an F9 E1 (long drain) error code. I removed the drain hose from the garbage disposal and found that the knockout punch had not been knocked through. I asked the customer if they recently changed the garbage disposal and she advised that her installers told her she needed to install one for them to install the dishwasher. I knocked through the knockout punch and tested the unit. I found the unit draining. I tested the unit and a normal wash cycle and found the unit filling, recirculating, and draining as designed without quitting after five minutes. The unit is now working and operating as designed. No parts were installed."

Arrived on site for a microwave that is not turning on the vent. Inspected unit and work area. The customer advised that the unit vent has never worked since they bought it and that this is brand new. I tested the unit and confirmed the fan motor would not turn on. I gained access to the fan assembly and found that the connector had not been properly connected. I connected the fan motor and tested the unit. I found the unit working and operating as designed. Call complete. No parts were installed.

"Arrived on site to replace upgraded elements to combat nuisance tripping of GFCI breakers. Replaced both elements, set unit to broil 500 for 30 minutes then set unit to bake at 450 for 30 minutes unit ran with no issues. Job complete. USED W10779716 W11321472"

Arrived on site for a washing machine that is not draining. Inspected unit and work area. I did confirm the customers complaint. I gained access to the drain hose and removed the water. I checked the drain pump and did not find any obstructions inside the drain pump. I went ahead and replace the drain pump assembly and tested the unit. I found the unit working and operating as designed with no leaks present during operation. Call complete.; ordrng 1 34001427 (Front panel)

Arrived on site for dishwasher not cleaning dishes well. On arrival found f4e3 in diagnostics. Found motor and failed and replaced w11613479 motor. Tested unit and found it working as designed with no leaks call complete

"On arrival verified complaint of noise and damage. Spoke to service thread SW Cabinet is worse then originally identified. Cabinet is unable to be bent back into shape and will need to be replaced. Motor, blower, motor, mount, housing, base, and door panel are already ordered. No other parts needed as front left corner is only location of physical damage. Ordering W11233548 cabinet. Will need 2 hour return. ; ordrng 1 W11233548 (Cabinet)"

"Arrived onsite to replace left support, console and levelers. Replaced parts and tested. Customer will have builder reinstall unit as install is custom. Job complete. Used w1561254 (2), w11572093, and w11679658."

Arrived onsite for cracked cooktop. Found fracture from end to end. Replaced glass top. Tested and unit is functioning properly. Job complete

Arrived onsite for bezel moving around. Found bezel detached disrupting ignition process. Replaced 3rd from bottom bezel. Tested and unit is functioning properly. Job complete. Used 1 wpw10559494

Arrived on site for unit leaking after previous repair. Upon arrival inspected unit. Exposed lower panel and ran full cycle to inspect for leaks. Cycle completed without error. As well as no indication of leaks. Allow the customer to take photos of both inside and underneath the unit as proof that there were no leaks. Water found on the floor could have been due prior to repair. Customer will monitor. Job complete.

"Arrived on site to test unit for console getting too hot, customer stated that right side of console too hot and excessive gas smell, tested unit it found air gas mixture valve needed to be adjusted, adjusted valve and tested excessive gas smell is now gone, explained to customer that do to oven exhaust on the right side the console gets a lot hotter then the left side, unit is running as designed, no leaks detected job complete no parts installed"

Arrived onsite to replace previously diagnosed part. Upon arrival I found the part defective and will need to be re ordered to continue with repair. Ordering W10842325 Dispenser. RS for Monday 09/23/2024.; ordrng 1 W10842325 (Dispenser)

Arrived onsite for dishwasher with no power. Found loose connection at junction box. I resecured the connections and now the unit is powering and functioning with no issues. Call complete. No parts installed.

Arrived onsite to replace previously diagnosed parts. I replaced the main control and the UI ordered by previous tech. I also retrieved the tempdatamonitor for data logging. No water leaks present at time of site call complete. Installed W11636543 UI AND W11224256 CONTROL.

Arrived onsite to replace previously diagnosed parts. I replaced the agitator and hub. The unit is now operating as designed and spinning as designed. No water leaks present at this time of service. Call complete. Installed W10528947 Hub and W11418231 Agitator.

Arrived onsite for washer lid not locking. I found out the latch wasn't locking not allowing the washer to continue in cycles. I replaced the latch and unit will now complete cycles with no issue. No water leaks present at time of service. Call complete. Installed W11513248 latch.

Arrived onsite for refrigerator leaking water. I found water leaking into the refrigerator compartment. Upon further inspection I found a huge gap on the left bottom gasket and gaps along the bottom and bottom right of the gasket. I took a spacer off the hinge so the door would close correctly and I reshaped the gasket so it would seal properly. I informed the leasing office that the customer will need to leave the door shut for 3-4 hours so the gasket can cool down and keep it's shape. No water leaks present at time of service. Call complete.

Arrived onsite for washer not spinning/agitating. I confirmed washer would not spin or agitate.i got under the unit and found the belt had slipped off the gearcase and sitting on the floor. I re attached the belt and cover as the belt was not damaged. The belt is now sitting firmly on the motor and gearcase and will no longer slip. I tested the unit and is now operating as designed. No water leaks present at time of service e. No error codes present. Call complete. No parts installed.

Arrived on site for washer not turning on. On arrival confirmed issue and found drain pump had failed and caused board to blow up internally. Replaced board w11614514 and pump w11396717. Tested unit and found no leaks and washer working as designed. Call complete

Arrived on site for washer not completing cycles. On arrival confirmed issue and found f8e1 in diagnostics. Found cold side valve had failed and replaced it w112463. Tested 7nit and found washer working as designed. Call complete

"Arrived on site to text unit for door squeaking.Upon arrival customer stated top hinge on the RC door is squeaking when opened and closed. Tested unit found squeak present. Removed products off of the door and tested, no squeak. Advised to customer that there are too many heavy items on the door (milk cartons and large juice bottle) causing the door to be weighed down and squeak. Advised to customer to removed some of the heavier items. Returned all products to the door and squeak has been eliminated. Unit is a built in, if callback occurs recommend returning with top hinge and a two man is required in order to remove door to replace hinge. At this time unit is functioning as designed with no noise, no parts installed, job complete."

"Arrived on site to test unit for gas smell during cooking. Upon arrival customer stated there is no gas smell when unit is not in use, but after using the oven they have a strong gas smell that longer in the house for an hour or 2. Hood vent is not being used during use. Inspected unit found air shutter open all the way, closed air shutter 80% and also noticed that the cooktop flames sound like blow torches. Replaced regulator (W11590292) and tested unit, flames are burning evenly and unit is now running as designed. Advised customer to run the hood vent during use, there will be a residual gas smell due to gas not all being burned. Informed her that it is normal and using the vent will help. If gas smell does not dissipate after a couple hours, call the office and let them know. No leaks detected, job complete."

"Arrived on site to test unit for loose panel and missing oven rack. Upon arrival spoke to builder, builder stated oven rack has been installed. Top panel area where the control is, is really loose. Inspected unit found 2 screws loose that were holding down the whole top panel. Tightened screws and tested, top panel is secured and unit is now functioning as designed, no parts installed, job complete."

"Arrived on site to replace previously diagnosed part. Replaced chute (W11573761) and noticed container gear is stripped as well. Replaced container (W11347840) and tested unit, unit is now functioning as designed, no leaks detected, job complete."

"Arrived on site. Installed new roller assembly and axle tested roll.er assembly unit working as designed. Used wpw10304660,w11594405"

"Arrived on site. Found a defective water tube and filter cover,replaced tube and cover tested water dispenser no leaks. Used wp67006331,wpw10444033"

"Arrived on site. Checked freezer temp reading 17? removed cover decent frost formation on front of evaporator weak to no frost on back of evaporator,ordering a new compressor. ; ordrng 1 W11557671 (Compressor) and 1 W11590197 (3 way valve) and 1 Wpw10143759 (Drier) and 1 W11506635 (Access valve) and 1 R600 (R600)"

"Arrived on site. Ran diagnostics found weak water flow from valve,water sensor shutting off water early,replaced defective water valve and recirculating pump,ran diagnostics all test passed. Used w11542867,w10897719"

"Arrived on site for unit power cycling. Customer played recording of unit power cycling,replaced the main control and evaporator fan motor,powered unit on compressor and fans powered on,ran diagnostics all test passed. Used w11224591,w11224256"

"Arrived on site for cooling issue. Found main control shutting itself on and off diagnosed a defective main control,removed control,installed updated control kit,powered unit on unit no longer shutting itself on and off. Used w10823804"

"arrived on site, Spoke with Jennifer @ Jenn-air no leaks have been detected on the cooktop. Technician used electronic gas leak detector, and bubbles. Started at the gas cock and worked all the way back to the valves. Checked no load and under load. No leaks ever detected. SR # 7739883678. Was instructed to give the customer the SR numbers for both the refrigerator and cooktop and have customer call 1-800-536-6247. Spoke with Ann Nicholson, advised her of the above information."

"Arrived on site to install previously ordered parts. Replaced harness W11546965, mw control W11325789, and turntable motor W10911403. Test unit and is operating as designed. Job complete"

"Arrived on site to follow up on compactor that was having issues opening the drawer. Examined unit and found Solid Pack option had been selected, and ram was down. Once I retracted the ram I turned off solid pack. Found unit worked on several cycles and door opened with issues between cycles, and about 30 test opens / closes. Advised homeowner of solid pack function. Repair completed."

"Arrived on site to install previously diagnosed and ordered parts. I replaced the gearcase, basket, cam, and belt. I tested unit snd unit is working as designed. No water leaks observed during service. W11239857 W10721967 W11449840 W11178224"

"Arrived on site to diagnose icemaker that is not making ice, and just fills. Tested unit and confirmed when unit is powered on, the valve just fills and fills nonstop. Found reservoir saying it was not full in test 5. Replaced recirc pump to resolve water level issue. Ran unit and verified proper operation. No leaks found. Parts used - W11542867."

"Arrived on site to diagnose washer that had some damage from shipping / delivery. Examined unit and found cabinet, front panel and rear panel were all damaged / bent. Unit will require a new cabinet / chassis, rear panel, front panel, and 2 person job To remove tub and basket assembly. Unit is also on a pedestal. Ordering 2 man job and needed chassis parts. Office to schedule when all parts arrive. House still under construction, washer is in a room directly behind the kitchen. ; ordrng 1 W11352996 (Cabinet) and 1 W11325570 (Front Panel) and 1 W11315708 (Rear Panel) and 1 W11353016 (Rear Support)"

"Arrived on site to diagnose dishwasher not washing dishes. Tested unit and found on start motor would.pump hard for a second, then stop. As cycle continues motor just grunts and doesn't spray. Replaced sump and motor assembly to resolve. Tested and verified proper operation with no leaks. Unit working as designed. Parts used - W11613570."

Arrived on site for moisture building up. Previous tech order sealant for gaps around cabinet. Used sealant all around freezer and refrigerator to seal gaps. Call complete

"Arrived on site with parts order. Did not receive door for bad gasket. Took pictures as door not sealing, resubmitting for authorization. Entire repair needs to be done together. Extra time and door (or gasket if found) need to be added. Office will call to schedule ; ordrng 1 W10815687 (Door) and 1 Extratime (Extra time) and 1 W10873944 (Gasket)"

"Arrived on site for noise, unable to duplicate. Ran diagnostics and confirmed all components operating and sound normal. Accident customer if noise continues to create a log. When , where, how long etc. any more info can be helpful. Call complete."

"Arrived on site for front left burner not working, found witch does not activate spark for that burner. If I activate spark with any other burner and turn on front let it works. Removed front control. Confirmed no defects in wiring or connection. Internal clicking when it should start sparking. Will need new spark switch assembly. Office will call to schedule. ; ordrng 1 W11537738 (Switch harness)"

Arrived on site for motor not working. I can hear motor but fan not spinning. Replaced motor. Verified operation. Call complete.

Arrived onsite for range tripping the breaker. I replaced both elements and took the ground off then ran oven to 500 on bake. After reaching set temp I attached the ground and set the oven to 500 bake again. I advised the builder to let it run for 2 hours then cut it off. Call complete. Installed W11182108 elmnt bake and W10856603 elmnt broil.

"Arrived on site to test unit for not starting, tested unit found failed actuator, replaced actuator and tested, unit is now running as designed no leaks detected job complete installed W11481722"

"Arrived on site to test unit for gas smell, tested unit found excessive gas smell when oven is in use, inspected and found only one side of burner igniter do to incorrect air mixture, adjusted valve and tested unit to 350, unit is now running as designed, no leaks detected job complete no parts installed"

"Arrived on site to test unit for low water level, tested unit found all components activating and working properly, started cycle and found unit is getting 7-9 inches of water which is per manufacturer specifications, explained to customer that this unit does not have a agitator and washers with wash plate need clothes on the wash plate in order for it to wash, advised customer that unit should not be loaded more then 40% for it to wash properly and detergent should go in before clothes, unit is running as designed, no leaks detected job complete no parts installed"

"Arrived on site to test unit for power button not working, tested unit found console control not snapped into place, secured control properly and tested, unit is now running as designed, job complete no parts installed"

"Arrived on site to test unit for drawer issues, customer stated that it is now level, inspected and found the rack adjuster needed to be set properly, explained to customer when needed the racks can be adjusted but need to be done to both sides, unit is running as designed, no leaks detected job complete no parts installed"

"Arrived on site to test unit for tripping breaker, tested unit found unit has power, tested could not get the breaker to trip, inspected internal components and found magnetron connection charred, replaced control, capacitor, diode and magnetron part # W11391712 from truck stock as precautionary, tested unit, unit is now running as designed, job complete installed W11391712, WPW10574736, W11256462, W11552018"

"Arrived on site to test unit for no ice production, tested unit found unit is making good ice sheets but getting caught up on the evaporator and melting, edge on the evaporator has a layer of mineral buildup and it was sanded off 2 weeks ago, called tech line to document per tech line the issue is not with the unit but the incoming water and no repairs are recommended, sanded the evaporator and advised customer to address the issue with the water, do to excessive minerals in the water recommended putting unit on a R/O system, at this time job complete no parts installed"

On arrival verified complaint of excessive condensation and torn gasket. Replaced gasket RC RH for tear and replaced horizontal mullion for bad heater. Unit is now working as designed job complete installed w11043010 and 1x w10830274

Arrived onsite for range tripping the breaker. I replaced both elements and took the ground off then ran oven to 500 on bake. After reaching set temp I attached the ground and set the oven to 500 bake again. I advised the builder to let it run for 2 hours then cut it off. Call complete. Installed W11182108 elmnt bake and W10856603 elmnt broil.

Arrived onsite to replace previously diagnosed used parts. I replaced the control panel and the float switch. I didn't use the UI as the control panel came with one pre installed. I tested the unit and all is operating as designed at this time. No water leaks present at time of service. Call complete. Installed W11545764 switch and W11660284 Console.

Arrivedonsite to replace previously diagnosed parts. I replaced the center valve and found it still hard to turn the knob. When replacing the knob I found the cutout for the cooktop to be too big causing the middle to lean forward and put resistance to turning the knob/valve. The cooktop will have to be leveled in order for the valve/knob to work properly. Call complete. Installed W11706293 center valve. No leaks present at time of service.

Arrived onsite for washer making loud banging noise. Upon arrival I spoke with the maintenance team to get the unit unlocked. They have informed me that they had to shut off water on the whole side of the building where unit is located. They requested to reschedule as I cannot test the issue at hand at this time due to washer not being able to run a cycle. Office to RS. Tech to return with all parts.; O-emld tckt

Arrived onsite for microwave screaming. Found out from customer it was a grinding noise. When testing the microwave I noticed the turn table to be jumping off the roller plate. I removed the glass turn table and found residue on the rollers. I cleaned the residue and retested the unit. The unit sounds as designed now and no issues are present at time of service. Call complete. No parts installed.Apt 505

"Arrived on site to test unit for ice sheet forming on the bottom of FC, tested unit found drain tube clogged causing a water not to drain properly, replaced drain tube removed ice buildup and tested, unit is now running as designed, no leaks detected job complete installed W10619951"

"Arrived on site to follow up on refrigerator not cooling. Found the start device was not engaging at all. Once I tried a new start device the compressor started. I checked my coils and found one measurement 2x as high as the others. Rotor in compressor is likely locking up, burning up the start devices. I removed the old compressor and dryer after verifying I had refrigerant pressure. When installing the new compressor I found the access piping was severely bent. I tried to straighten it, and saw it had cracked on the bottom from being bent, right at the compressor housing. Reordering compressor. I installed a new dye drier so return tech only has to install compressor / vac / charge. Access Valve is cut and also prepped for install. Office to schedule return visit when new compressor comes in. Parts used - WPW10143759, W11506635. ; ordrng 1 W11557425 (Compressor) and 1 R600 (R600)"

Arrived on site to inspect microwave with broken element support. Upon further inspection found that the ceramic support had broken. I installed a new support. The customer brought up that she had concerns about the way the unit would sometimes decrease the set cooking time. I was able to verify that this is how the unit I was designed per user manual and is operating without issue. W11724411

"Arrived onsite to inspect dishwasher with flashing and beeping while not in use. Upon further inspection, I placed unit into diagnostics and observed no error codes. I determined that the issue was a stuck key pad due to moisture under the ui. I replaced the console and tested the unit. Unit is operating as designed. No water leaks observed during service. W11632700"

Arrived on site to replace previously diagnosed drum. New drum is making louder noise than old one. Recommend ordering new drum. Office to reschedule. ; ordrng 1 W10899578 (Drum)

"Arrived on site for a cooktop that wont ignite the back left burner. Inspected unit and work area. The customer explained that this unit is brand new, and that the back left burner will not ignite. I tested the unit and confirmed that the igniter was not even attempting to ignite. I disassembled the unit and found the igniter, not completely pushed all the way in on the spark module. I fixed the connection and reassembled the unit. I found the unit was working an operating as designed. I did adjust the flame height on the back left burner because it seemed like it was a little high. The unit is not working and operating as designed. Call complete. No parts were installed."

"Arrived on site for a refrigerator. That is not cooling well in the refrigerator compartment. Inspected unit and work area. The customer advise of the opposite issue is happening at this point. She advised that her refrigerator does not seem to keep items cold and is having several items of food that are spoiling. I took temperature of the refrigerator and freezer sections and found the refrigerator at 35?F. I found the freezer at 4?F with the unit still running and cooling. I did verify the evaporator fan was running. I called whirlpool tech line and spoke to Jake SR# 7739922690. Hey, had me check the evaporator fan and condenser fan to ensure both were running properly. I did verify both fans were running. He stated that if that was the case, and based on recorded temperatures, the issue would have to be with the customer not shutting the doors properly or There may be no issue at all. He advise not to make any further repair at this time as we have exhausted the only two items that he would have potentially replaced. He advised that he does not believe the issue was with the actual unit and to have the customer put a meat temperature probe in a glass of water and keep an eye on the temperature over the next few days. He advised that if the temperature did not get over 44?F, there would be no issues with the refrigerator itself. Call complete. No parts were installed."

Arrived on site for a refrigerator that is not making ice. Inspected unit and work area. The customer advised that he is having to unplug and replug the refrigerator in in order to get his icemaker to continue making ice. I did confirm the customers complain and found proper voltage going to the icemaker. I replaced the icemaker and tested the unit. I found the unit working and operating as designed. Call complete. W11700250.

Arrived on site to test unit for burning items towards the back. Customer stated she uses lower oven on convection setting to bake items and is burning items towards the back. Tested both top and lower oven at 350 and 375 with no issues. Temps are within range. Advised customer to try baking at a different rack level and not directly in front of convect fan to prevent burning. Also advised customer of temp offset. No parts replaced. Unit is working as designed at this time. Job complete.

"Arrived on site to test unit for LF, RF and rear center burners taking along time to ignite. Adjusted burner heads, unit now working as designed. No parts replaced at this time. Job complete."