Service History 98

We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Temple, TX 76502
Tali W
Job Details: 10/07/2021
"On site for washer stopping before rinse cycle. In diagnostics, found F7E1 basket speed fault. Cleared error. Found belt disconnected and cam bolt shifted down causing wear on cam assy. Replaced cam, actuator, and belt. Calibrated. Tested. Unit now able to go into high speed spin with no issues and is functioning as designed. Call complete."
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS01
Near Temple, TX 76502
Tali W
Job Details: 10/07/2021
"On site for double wall oven over temp in lower oven. Set oven to 350 degrees. Thermocouple showed high end fluctuation at 375 and low end at 325, equaling 350 average. Customer stated she is selling house and inspector used a infrared temp gun to take temps and reported lower oven over by 25 degrees. I informed customer that infrared temp guns measure surface temperature and are not accurate for taking proper internal oven temperatures. Also, that oven temps fluctuate higher and lower than set temps to average set temp. Called whirlpool techline spoke to Curtis SR# 7731938592. No other issues found on unit. Call complete."
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW0
Near Temple, TX 76502
Tali W
Job Details: 10/07/2021
"On site to install previously diagnosed parts. Replaced control, encoder, and UI harness. Ran diagnostics cycle. Unit now functioning as designed. Call complete."
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Copperas Cove, TX 76522
Al
Job Details: 10/07/2021
"Arrived back on site for Long Fill error code. Confirmed it, removed and replaced it and unit tested as designed. Customer ran a normal cycle and didnt get the same error after the replacement. Job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Woodway, TX 76712
Jonathan M
Job Details: 10/07/2021
Arrived on site for a Washington that?s not finishing cycles intermittently. Inspected unit and work area. Ran unit three diagnostics and found an F7 E6 (motor fault) error code. Test of the unit and agitation and heard a clicking sound coming from the unit. Looked underneath and found the cam disconnected from the shifter. Replace old shifter with new shifter and tested the unit. The unit again to work as designed. Call complete.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Nolanville, TX 76559
Al
Job Details: 10/07/2021
Arrived on site and inspected washer not agitating. Confirmed the complaint and found this was in direct relation to Technical Service Pointer #: W11531483. Removed and replaced the defective actuator and unit tested as designed. Customer satisfied. Job complete
We serviced a
WHIRLPOOL WASHER
Model WFW8300SW02
Near Killeen, TX 76549
Al
Job Details: 10/07/2021
Arrived back on site to install previously ordered drain hose. Removed and replaced it and unit tested as designed. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model n/a
Near Hewitt, TX 76643
James
Job Details: 10/07/2021
We serviced a
WHIRLPOOL WASHER
Model WFW75HEFW0
Near Killeen, TX 76549
Al
Job Details: 10/07/2021
Arrived on site and inspected unit bellow holding water. Confirmed the complaint and found the drain holes in the bellow were clogged with debris. I cleaned the debris and poured a cup of water into the bellow and it drained into the tub as designed. Customers satisfied. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Robinson, TX 76706
Jonathan M
Job Details: 10/07/2021
"Arrived on site for a washing machine that is leaking intermittently. Inspected unit and work area. The customer advised that the leak seems to happen on heavier duty loads only. Ran the unit through manual fill on all valves, drain, and spin and could not replicate a leak. I checked the suspension and the suspension checked good. I ran a load of towels in the unit to fill and agitate so that we get saturated. Canceled the cycle and ran a drain and spin. Still could not replicate the issue. I called Whirlpool Techline and spoke to Leon SR# 7731934355. He advised that the issue at that point would have to be with loading and that it is possible when the unit is overloaded when going into the spin cycle that water splashing up and out of the tub brain causing the drip edge. He advised to make no repairs at the time and advise the customer to watch their load types. Spoke to the customer and she advised that she has been running next loads. Whenever user care guide and the unit is working as designed. Call complete."
We serviced a
MAYTAG WASHER
Model MVWB765FW
Near Waco, TX 76711
Jonathan M
Job Details: 10/07/2021
Arrived on site for a washing machine that has a Bent add tater due to shower liner being sucked underneath the agitator. Inspected unit and work area.; ordrng 1 REPORTTOAHS
We serviced a
WHIRLPOOL WASHER
Model MVWB765FW3
Near Waco, TX 76705
Jonathan M
Job Details: 10/07/2021
"Arrived on site for a washing machine that has no power. Inspected unit and work area. Confirmed the customers complaint and checked voltage going to the control. Found proper voltage. Checked voltage going to the user interface and found proper voltage but no display. Replaced user interface assembly and tested the unit. The unit began to work as designed. Ran a calibration cycle on the unit. Call complete."
We serviced a
MAYTAG DRYER
Model MEDB765FW
Near Rogers, TX 76569
Tali W
Job Details: 10/07/2021
"On site to install previously diagnosed parts. Replace inner door, outer door, both hinges and springs. Tested with large blanket inside of unit. Unit no longer pops open when in use. Unit functioning as designed. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near Waco, TX 76710
Tyler
Job Details: 10/07/2021
Arrived on site for refrigerator with door not sealing correctly. Upon arrival customer pointed out that freezer door still is not sealing after previous repair upon further inspection I found that the right side gear wheel for the rail had popped off alignment causing misalignment of the door I was able to realign the door and verified the unit is now opening shutting and sealing as designed.
We serviced a
KENMORE MICROWAVE
Model 790.8037331
Near Georgetown, TX 78633
Lou
Job Details: 10/07/2021
"Arrived on site to install previously diagnosed and ordered parts. Due to the transformer thermostat, fuse and switches failing, I removed and replaced all parts and tested. Unit is operating as designed. Job completed."
We serviced a
WHIRLPOOL DRYER
Model LER7646JQ0
Near Georgetown, TX 78626
Tommy
Job Details: 10/07/2021
"Arrived onsite for dyer making loud noise. Upon arrival found unit motor burned out wheel damaged rollers damaged,
We serviced a
KITCHENAID RANGE
Model KDRS483VSS03
Near Austin, TX 78702
Jacob
Job Details: 10/07/2021
Arrived onsite for unit not starting or holding temperature at times. Looked at the unit and noticed the display was not working but was accepting button pushes. Replaced the display control. Tested the unit up to 350 in both ovens. Both ovens got up to temperature. No issues at this time. Job complete.
We serviced a
WHIRLPOOL RANGE
Model WEE750H0HV1
Near Lorena, TX 76655
Tyler
Job Details: 10/07/2021
"Arrived on site for range giving F8E0 error code indicating a cooling fan fault. Upon arrival I found the main control was not sending the proper voltage to the Hall Center nor the fan blower when activated after replacing the ACU. I then found that the hall sensor on the motorhead shorted out. I ended up replacing the motor assembly with a new hall sensor, reassembled and tested unit and found that everything is now functioning as designed and oven is ready for use call complete complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS01
Near Austin, TX 78752
Scott
Job Details: 10/07/2021
Arrived on site for ice clumping in ice bucket . Found valve weeping and causing water to drip down .
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS0
Near Manor, TX 78653
Matthew
Job Details: 10/07/2021
Arrived onsite for range partial functioning. Upon arrival found display panel blank. Cooktop is functioning. Removed rear panel for inspection and found failed wiring harness at block. Main wire harness will need replacement. Ordering parts. Office to reschedule.; ordrng 1 W11501975 (MAIN HARNESS ) and 1 W11528237 (CONTROL )
We serviced a
GE WASHER
Model GFW850SPN0RS
Near Round Rock, TX 78664
Jimmy J.
Job Details: 10/07/2021
"Arrived on site for COMPLAINTNOTE:IT NOT FILL UP ITS GOES THE WATER ITS FLAWING, Placed in diagnostics and 3, 26, 23 came on. Cleared codes. Ran pressure sensor test and it lit up all soil levels as designed. Ran dispenser valve test #19 and water is coming out with suds as designed. Ran tumble and washer tumbled. Ran spin and washer spun. Rotor isnt locked up because it spins. Valve isnt clogged or failing because it dispenses. Customer stated when she runs the washer it doesnt fill like it did in the past. With this, I ran a normal cycle with the soil level set to heavy. As it filled it would pause then spin and fill. This seemed like it was sensing the load as it filled. Once it stopped filling with water and began to wash on the normal cycle / heavy soil it seemed like there was barely any water inside the basket to wash the clothes. With all tested cycles working there is nothing I can diagnose today for repair.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Dripping Springs, TX 78620
Robert
Job Details: 10/07/2021
Arrived on call for complaint of not dispensing. Unable to duplicate.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Leander, TX 78641
Kayman
Job Details: 10/07/2021
Arrived onsite for washer not agitating. Upon inspection of the unit I found a stored error code for shifter fault. I accessed the shifter and found the arm had come disconnected from the splutch. I replaced the actuator and tested the unit in auto diagnostics. The unit is working as designed at this time and no leaks were detected during time of service. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ00
Near Leander, TX 78641
David S
Job Details: 10/07/2021
"Arrived on site for fridges eights being out. Inspected the unit and work area. We found the top lights and freezer light out. We pulled the freezer light module and found the molex connector pins have become depined and we are unable to install a new module with the adapter.we called techline and spoke with Andy, we advised Andy of the situation and he provided sr#7731938542.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Lakeway, TX 78734
Leonardo
Job Details: 10/07/2021
"Arrived on site to test unit for UI issues, tested unit found UI connection not seeding correctly, secured connection, tested unit, unit working as designed,no leaks detected job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD612ESS01
Near West Lake Hills, TX 78746
Luis
Job Details: 10/07/2021
"Arrived on site for light issues. Diagnosed a defective left side fresh food led module,replaced module all leds working as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS01
Near Mustang Ridge, TX 78610
Kevin
Job Details: 10/07/2021
"Arrived on site and inspected refrigerator and found water dispenser is not working. Found fresh food water reservoir is frozen. Found temperature in fresh food section is set at 33?. recommended that temperature be raised to 40? until reservoir thaws or refrigerator can be unplugged and door left open. If This issue continues pre-order reservoir, job complete"
We serviced a
WHIRLPOOL OVEN
Model WFE320M0JS0
Near Burnet, TX 78611
Cliff
Job Details: 10/07/2021
Arrived on site to diagnose a range that is not cooking properly. Found oven sensor not wired properly and rewired sensor. All is working properly at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Austin, TX 78728
David Z
Job Details: 10/07/2021
"Arrived on site to diagnose refrigerator with ice and frost in the FC. On arrival customer advised me the door was left open. I let them know an open door creates air and moisture leaks and this causes the icicles and frost. Advised this will not da,age the unit and it just needs to be cleared out. Most of the frost was gone but the time I got there. Unit working as designed, advised on greasing rails if they make any noise due to moisture. Call complete."
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US6HS00
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 10/07/2021
Arrived on site to install previously diagnosed part. Removed burner head and installed new burner head. Job completed.
We serviced a
KITCHENAID OVEN
Model KEBS109BSS00
Near Austin, TX 78759
David Z
Job Details: 10/07/2021
"Arrived on site to diagnose oven that has no power at console. On arrival found panel out, and buttons unresponsive. Unit failed while it was off. Removed console and tested thermal fuse. Found thermal fuse open. Replaced thermal fuse and verified unit is powering on and working as designed. Tested unit on bake and verified proper heating.
We serviced a
KITCHENAID OVEN
Model KOSE500ESS02
Near Cedar Park, TX 78613
David S
Job Details: 10/07/2021
Arrived on site for oven display not working. I the unit and work area. I found the thermal fuse open. I replaced the thermal fuse. I inspected the hinges and found them in good condition. I found the oven gasket flat and allowing air to pass through. I reshaped the oven gasket. I replaced the thermal fuse and the oven works as designed job complete.
We serviced a
WHIRLPOOL OVEN
Model WFE550S0HZ1
Near Buda, TX 78610
Leonardo
Job Details: 10/07/2021
"Arrived on site to test unit for buzzing sound,tested unit found error code F6E1, oven over temp, thermostat not reading correct ohms and control board, replaced control board and thermostat, tested unit to 350 degrees, unit running as designed job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Manor, TX 78653
Matthew
Job Details: 10/07/2021
Arrived onsite for refrigerator icemaker not producing ice. Upon arrival put unit in diagnostics and tested ice maker and fill. Harvest test passed but fill did not. Could here valve energize but no water. Disassembled ice compartment and found frozen fill tube. Thawed tube and tested. Heard slight sputtering during fill. Also noticed change filter light on. Filter could be effecting ice tray fill. Recommended customer replace filter. Unit is functioning properly. Job complete
We serviced a
WHIRLPOOL RANGE
Model WFG371LVS1
Near Georgetown, TX 78628
Jonathan S
Job Details: 10/07/2021
"Arrived on site for range oven not igniting. Inspected unit and work area. Found 3 of the 4 burner caps incorrect Tested operation and found harness grounded to frame and spark not reaching burner. Will need to replace burner caps and harness. ; ordrng 1 WPW10169974 (cap-burner LR) and 2 WPW10183368/QTY2 (BURNER CAPS RF,LF)s and 1 WPW10701462 (harns-wire)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Round Rock, TX 78681
David S
Job Details: 10/07/2021
Arrived on site for ice maker not producing. We inspected the unit and work area. We spoke to the customer and found out the ice maker does work it just seems slow. We gained access to thebice maker and put it through a harvest and fill cycle. We found the ice maker working and filling as designed. We preformed a temp test in the freezer and found it at dropping below 2 degrees. We found the freezer packed full. I recommened setting the freezer temp the the coldest setting and to monitor the ice production. The unit is working as designed. Job complete.
We serviced a
AMANA RANGE
Model ACR4303MFW4
Near Smithville, TX 78957
Matthew
Job Details: 10/07/2021
Arrived onsite for range not reaching temperature. Upon inspection found sensor out of range at room temp. Replaced sensor and tested. Found unit still not reaching temperature and shutting off.
We serviced a
WHIRLPOOL COOKTOP
Model KCGC506JSS00
Near Andice, TX 78628
Jonathan S
Job Details: 10/07/2021
"Arrived on site for cooktop rear trim not aligned with side trim. Inspected unit and work area. Removed rear trim and found square and not damaged. Reinstalled trim and found same results. Pulled google image of model and found unit is designed that way. Shown customer image. Tested operation, all tested good."
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48QMS03
Near Salado, TX 76571
Lou
Job Details: 10/07/2021
"Arrived on site to inspect refrigerator FC lights and ice/water dispenser not working. Upon further inspection, The customer advised that at the previous service call, there was a pop and soon after the tech left, the FC lights and the dispenser stopped working. I tested voltage to the left FC door switch and found none. Tested the switch and it is good. Removed the main control and found a burn out spot in between the P4 & P5 connectors (photo). I removed and replaced the control kit and retested and unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
KITCHENAID DISHWASHER
Model KDTE104EWH0
Near Hutto, TX 78634
Jimmy J.
Job Details: 10/07/2021
Arrived on site for its not cleaning the dishes. Placed in diagnostics and got F9E1. Inspected diverter and it was secured properly. Tested diverter motor and it had failed. Removed sump and motor and installed new sump and motor. Ran through diagnostics again and it completed all cycles as designed. Heating element sizzled water. No leaks detected. Job completed.
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Elgin, TX 78621
Matthew
Job Details: 10/07/2021
Arrived onsite for washer making noise during spin. Upon arrival put unit in diagnostics and found no stored error codes. Ran auto test and heard squealing sound in spin. Isolated spin test and squealing was in the first 5-10 seconds of the spin then stopped. Found belt was slipping. Replaced cam for ware marks and belt. Tested unit and squealing went away. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDEM01
Near Bastrop, TX 78602
Matthew
Job Details: 10/07/2021
Arrived onsite for refrigerator not cooling in either section. Upon arrival unit was unplugged. Before plugging in connected unit to amp meter. Powered unit and recorded 7 amp while running. High amp draw suspected of sealed system issue. After about 15 minutes compressor was warming up. Checked RC evaporator compartment and found coils developing frost. Unit seemed to be cooling. Valve switched to FC and began to cool. Still running at 7 amps. Told customer that temperature would have to be monitored to confirm a sealed system issue or possibly electronic issues. Placed a bottle of water in freezer to monitor. Customer will call in the morning/afternoon to verify of bottle froze. If not a sealed system repair may be needed to replace the compressor . Ordering parts that may be needed. Will need AUTHO if moving forward.; ordrng 1 W10832994 (compressor) and 1 W11492867 (FC EVAPORATOR ) and 1 W11506635 (ACCESS VALVE ) and 1 WPW10143759 (dryer) and 1 WPW10608485 (evaporator)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX7355DHZ00
Near Georgetown, TX 78628
Jonathan S
Job Details: 10/07/2021
"Arrived site for refrigerator not dispensing water. Inspected unit and work area. Found off brand water filter in place. Removed water filter and installed bypass and found dispensing water. Found customer on home filtration system. Informed customer that he does not need filter in place due filtration. Unit tested good, no water leaks detected during service."
We serviced a
WHIRLPOOL MICROWAVE
Model KOCE900HSS02
Near Spicewood, TX 78669
Leonardo
Job Details: 10/07/2021
"Arrived on site to install previously diagnosed control board, appliance manager, and UI, installed parts UI is programmed incorrectly, unit still has error F6E8, need UI,fuse,electronic control board, light transformer and switch harness to complete job, need two techs at to remove oven, office to reschedule ; ordrng 1 W11325789 (Electronic control board) and 1 W11238401 (Light transformer) and 2 W11188752 (Fuse)s and 1 W11356970 (Wire harness) and 1 Twomenjob (Two men job)"
We serviced a
KITCHENAID MICROWAVE
Model KMHS120KPS0
Near Round Rock, TX 78681
Wesley
Job Details: 10/07/2021
Arrived onsite to replace vent fan. Found additional cooling fan not working causing the thermostat on the magnetron to fail. Advised customer on needed repair. Ordering cooling fan motor. Replaced control ; ordrng 1 W11230994 (Cooling fan motor)
We serviced a
KITCHENAID REFRIGERATOR
Model KFXS25RYMS4
Near Buda, TX 78610
Brandon
Job Details: 10/07/2021
"Arrived on site to replace evaporator, compressor, filter drier and coupler, after replacing, unit tested good.
We serviced a
WHIRLPOOL DRYER
Model WED7300DW2
Near Maxwell, TX 78656
Noah D
Job Details: 10/07/2021
"Arrived on site to inspect unit for not opening normally due to a broken handle. Upon inspection found the handle broken off causing issue, replaced handle and tested. Complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS04
Near Austin, TX 78750
David Z
Job Details: 10/07/2021
Arrived on site to follow up on refrigerator with no cool in RC. Replaced evap cover to resolve due to icing issue. Replaced and checked all fans and connections. Verified unit working as designed. Call complete.
We serviced a
KITCHENAID ICE MACHINE
Model KUID308ESS2
Near Austin, TX 78731
Luis
Job Details: 10/07/2021
"Arrived on site for thin ice. Ran diagnostics found weak water flow entering reservoir with filter removed,diagnosed a defective water valve. Replaced water valve ran diagnostics good water flow checked drainage good no leaks."
We serviced a
AMANA DRYER
Model NED4655EW1
Near Liberty Hill, TX 78642
Cliff
Job Details: 10/07/2021
Arrived on site to diagnose a dryer that was making unusual noise. Tested all parts and components and found no failures to unit at this time. No further repairs needed.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Liberty Hill, TX 78642
Cliff
Job Details: 10/07/2021
Arrived on site to diagnose a washer that is shaking during spin. Tested unit and found no failures to unit at this time and advised customer on best loading procedures and cycles to use for best performance. No leaks were found at time of service.
We serviced a
JENN-AIR OVEN
Model JJW2427DS00
Near Round Rock, TX 78664
Wesley
Job Details: 10/07/2021
Arrived onsite and found unit operating with stuck key error. Reset did not change function nor did securing harness. Will need console to repair. Office to reschedule. Office to reschedule.; ordrng 1 W11232102 (Console)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Georgetown, TX 78633
Lou
Job Details: 10/07/2021
"Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I found some cubes in the ice bin and the freezer temp set at 4 on the door. Inspected the harness at the bottom left door hinge and it was good. Placed unit in diagnostics and tested the ice maker and it harvested as designed. Tested the fill tube and it failed. I checked the fill tube at the bottom left door hinge and found the tube frozen. Once I took the unit out of diagnostics, I set the temp settings to 2 and recommended that the customer allow the tube to defrost over the next few days and if they continue to have issues to schedule service at which time a new door will need to be ordered. I advised the customer that placing the FC settings above 3 will cause the tube to freeze. While inspecting the unit with the FC door open, the fill tube had already began to defrost. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model EL88TRRWS
Near Austin, TX 78747
Brandon
Job Details: 10/07/2021
"Arrived on site to replace defrost timer and bi metal, after replacing, unit tested good.
We serviced a
GE DRYER
Model GTD75ECSL0WS
Near Georgetown, TX 78626
Tommy
Job Details: 10/07/2021
"Arrived onsite for dryer not starting. Upon arrival found unit has correctly voltage coming on unit will attempt to start but voltage never leaves control unit does not spin nor heat, didnt find thermistors damaged stopping unit from heating. Ordering unit control as control is not communicating throughout machine.; ordrng 1 WE04X29098 (Control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM00
Near Georgetown, TX 78626
Tommy
Job Details: 10/07/2021
Arrived onsite for refrigerator having defrost issue. Found upon arrival unit was struggling as thermistor and control were reading incorrectly.
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48QMS01
Near Austin, TX 78735
Luis
Job Details: 10/07/2021
Arrived on site for light issues. Found cam door to arm extension damaged screw hole stripped and damaged
We serviced a
WHIRLPOOL FREEZER
Model WZF34X18DW04
Near Kyle, TX 78640
Robert
Job Details: 10/07/2021
Arrived on call for complaint of ice buildup bottom center. Found the door defective seal track miss shaped not allowing door to seal properly. Ordered replacement door. ; ordrng 1 W10746783 (Door)
We serviced a
KITCHENAID COOKTOP
Model KECD866RSS01
Near Georgetown, TX 78628
Jonathan S
Job Details: 10/07/2021
"Arrived on site for cooktop front left burner will only work on high. Inspected unit and work area. Gained access to burners and switches. Measured resistance on switch and found failed switch. Removed failed switch and installed new. Assembled unit and tested operation. All tested good.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS01
Near Austin, TX 78736
Luis
Job Details: 10/07/2021
"Arrived on site for cooling complaint. Temp in fresh food reading 39? freezer reading 27? per customer unit will cool down to 0? over night ran diagnostics fresh food thermistor reading 45 and freezer reading 49 fan powered on and compressor. Ordering harness that include thermistors and control found damaged gasket will also place on order ; ordrng 1 W10911102 (Fzr harness) and 1 W10830162 (Gasket), states that autho needed"
We serviced a
WHIRLPOOL WASHER
Model WFW70HEBW0
Near Austin, TX 78749
Kevin
Job Details: 10/07/2021
"Arrived on site and inspected washer and found Control Lock is on. Cleared Control Lock and Cleared all error codes in diagnostic cycle. washer is now operating properly took a short video and sent it to PR of washer running a quick cycle.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ1
Near Leander, TX 78641
Kayman
Job Details: 10/07/2021
Arrived onsite for microwave with hood light that wont turn off. Upon inspection I confirmed the complaint. I accessed the light socket and found one of the connectors black. I inspected the connector and it did not look damaged. I accessed the control and found the chipset for the light had broken or popped and was constantly feeding voltage to the light. I replaced the control and tested the unit. The unit is working as designed at this time. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN402ESS01
Near Austin, TX 78733
Kevin
Job Details: 10/07/2021
"Arrived on site and inspected refrigerator and found fresh food section is 52? and freezer is 40? sent one picture of evaporator to LM, ordering compressor, dryer, evaporator, drain pan, stub, and starter kit. Refrigerator is still under manufacturer warranty for sealed system repair.; ordrng 1 8201675 (Compressor) and 1 W10915406 (Evaporator) and 1 W10735008 (Heater pan) and 1 W10143759 (Dye drier) and 1 8201786 (Start device) and 1 Wpsav4 (Stub)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE104ESS4
Near Smithville, TX 78957
Matthew
Job Details: 10/07/2021
Arrived onsite to replace previously diagnosed parts. Replaced link kit and left spring. Tested unit and unit is functioning properly. Allowed customer to try and was satisfied. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model KFIS20XVMS11
Near Bastrop, TX 78602
Matthew
Job Details: 10/07/2021
Arrived onsite to replace previously diagnosed parts. Replaced main control. Programmed control for unit. Unit is functioning properly. Job complete
We serviced a
GE DRYER
Model GTD42EASJ2WW
Near Cedar Creek, TX 78612
Matthew
Job Details: 10/07/2021
Arrived onsite for dryer making noise when in use. Upon inspection found worn slides. Replaced slides and tested. Unit is not making noise. Job complete
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Niederwald, TX 78640
Leonardo
Job Details: 10/07/2021
"Arrived on site to test unit for range not heating correctly, tested unit found oven calibrated to -20 degrees, advised customer how to calibrate oven properly, calibrated oven to 0 degrees, preheat oven to 350, sensor was reading 400 at preheating, job complete"
We serviced a
KITCHENAID COOKTOP
Model KICU509XSS00
Near Georgetown, TX 78633
Lou
Job Details: 10/07/2021
"Arrived on site to inspect cooktop not working. Upon further inspection, I found the unit turned on at the breaker but the unit was non-responsive. I turned the power off at the breaker and disassembled the unit and found one of the relays burnt out and one of the fuses blown. Module is covered under one year parts warranty; therefore, I removed and replaced the module and programmed it. Once programmed, I tested and unit is operating as designed. Also, I found unit is on a dedicated circuit as it wasnt last service call. Job completed."
We serviced a
AMANA COOKTOP
Model AGC6540KFS00
Near Austin, TX 78703
Jacob
Job Details: 10/07/2021
Dropped off knobs for the customer in front of the door on a chair. Took pics of the knobs dropped off. No issues at this time. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FNAM01
Near Georgetown, TX 78628
Jonathan S
Job Details: 10/07/2021
"Arrived on site for refrigerator that is located in garage. Inspected unit and work area. Found components running properly at time of service. Powered unit off and on and found unit running as designed. Found temperatures correct. Customer had picture of frost buildup in front of FC. Inspected seal and door operation, found door sealing. Informed customer that possible door was not closed on the way and caused frost buildup in front. Also spoke to customer on location requirements and what to expect on summer days. All tested good, no water leaks detected during service."
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Dripping Springs, TX 78620
Leonardo
Job Details: 10/07/2021
"Arrived on site to test unit for console not working, tested found console not responding to some commands, replaced console, unit now working as designed, job complete"
We serviced a
KITCHENAID DISHWASHER
Model KUDC10FXSS5
Near Austin, TX 78759
David Z
Job Details: 10/07/2021
Arrived on site to diagnose dishwasher with no power.
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIX505ESS2
Near Lakeway, TX 78734
Brandon
Job Details: 10/07/2021
"Arrived on site to replace failed valve, after replacing, unit tested good.
We serviced a
WHIRLPOOL WASHER
Model WTW5800BW0
Near Spicewood, TX 78669
Brandon
Job Details: 10/07/2021
"Arrived on site for customer complaint of unit not leaking oil and having a smell, found failed gearcase and washplate seized onto gearcase, needs gearcase and washplate. Ordering parts ; ordrng 1 WPW10215115 (Washplate) and 1 W10528947 (Hub)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Elgin, TX 78621
Matthew
Job Details: 10/07/2021
Arrived onsite for refrigerator not cooling in both sections. Inspected unit and found fans running but compressor not running. Recorded.04 amps and cold to the touch. Customer stated has not cooled since day one. Used truck stock start relay but did not correct the issue. Ohmed windings and common to run showed OL at times and a second reading showed resistance fluctuations from 123-.2 ohms. Suspected bad compressor. Will need sealed system technician scheduled for two hrs. Office to reschedule. ; ordrng 1 W10507884 (compressor) and 1 W11506635 (ACCESS VALVE ) and 1 WP2188822 (evaporator) and 1 WPW10143759 (dryer) and 1 WPW10197428 (start relay)
We serviced a
AMANA RANGE
Model ACR4303MFB1
Near Leander, TX 78641
Kayman
Job Details: 10/07/2021
Arrived onsite for range with front left burner not heating correctly or not at all. Upon inspection I found the burner would either not cycle or not come on at all. I accessed the infinite switch and found a char mark on the outside of the switch. I inspected the switch further and found the inside of the switch also charred. The unit is working as designed at this time. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM05
Near Leander, TX 78641
Tommy
Job Details: 10/07/2021
Arrived onsite for refrigerator not dispensing. Upon arrival found unit building lost water over the weekend allowing air into line. Tested unit and got air out unit is now dispensing as designed. Job Completed.
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS0
Near Jarrell, TX 76537
Lou
Job Details: 10/07/2021
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS04
Near Austin, TX 78704
Luis
Job Details: 10/07/2021
"Arrived on site. Forced water fill from icemaker found circuits breaker tripped,smoke from icemaker and freezer light switch failed. Replaced icemaker,switch,jumped water valve from house circuit water valve energized and didnt trip breaker no power at freezer light replaced control. Ran icemaker through a cycle water valve not energized replaced evaporator harness and main harness in compressor compartment,ran icemaker through a cycle water filled icemaker"
We serviced a
WHIRLPOOL RANGE
Model WFG515S0ES1
Near Leander, TX 78641
Kayman
Job Details: 10/07/2021
Arrived onsite for range with burners and oven intermittently not igniting and gas smell occurring. Upon inspection I confirmed the complaint. I found the 2 front burners would intermittently spark down towards the base instead of the cap and not ignite. I found the oven ignitor would intermittently spark from the rear of the ignitor and not always from the stem as designed. order the 2 front burners and bake ignitor to return and replace. ; ordrng 1 W11161843 (Harness) and 2 WPW10515455 (Burner head)s and 1 WPW10183375 (Caps)
We serviced a
MAYTAG WASHER
Model MVWB765FW2
Near Hutto, TX 78634
Jimmy J.
Job Details: 10/07/2021
"Arrived on site for Dispensers on machine not dispensing anything, water is not draining after cycle. Placed in diagnostics and F8E1, F3E2, F0E4 came on. Tested resistance at the valve harness and it was out of range. Made sure customer understood to load washer in loose heaps around basket to ensure the washer does not get an unevenly distributed load which will cause the washer to cancel the wash cycle completely. Explained having a load with only one or two items even a small load can cause the wash to cancel."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ04
Near Austin, TX 78759
David Z
Job Details: 10/07/2021
"Arrived on site to diagnose refrigerator with a stuck water filter. On arrival tried to remove filter and found it almost cemented in. Found water pressure is super high causing a ton of resistance. Relieved pressure and was able to remove filter. Customer is aware of the high pressure and is having a reducer installed for the house. Unit is now working as designed, customer is resolving the houses high pressure. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB329DMBM01
Near Austin, TX 78721
Scott
Job Details: 10/07/2021
"Arrived on site for upper unit not cooling . Found ice building up in read wall of freezer . Fan and dampener working properly . Found freezer door not sealing properly . Ordering rails , gasket and silicone . No water leaks , call to set return ; ordrng 2 Whitesilicones and 1 W10443312 (Fz gasket) and 1 WPW10120018 (Rails)"
We serviced a
WHIRLPOOL DRYER
Model LDR3822PQ3
Near Whitney, TX 76692
Jonathan M
Job Details: 10/07/2021
We serviced a
WHIRLPOOL DISHWASHER
Model MDB8959SKZ0
Near Austin, TX 78739
Jacob
Job Details: 10/07/2021
Arrived onsite to replace tub and sump and motor. Replaced both parts. Tested the unit. Unit tested good. No leaks at this time. Job complete
We serviced a
FRIGIDAIRE DISHWASHER
Model FFID2426TB1A
Near Georgetown, TX 78628
Lou
Job Details: 10/07/2021
"Arrived on site to install previously diagnosed and ordered parts. Due to the drain pump failure and the drain hose being badly clogged, I removed and replaced the drain pump,and hose and tested. Unit is operating as designed. No water leaks observed during service.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Austin, TX 78738
Robert
Job Details: 10/07/2021
Arrived on call for complaint of top rack falling. Found the rack damaged. Installed adjuster kit to correct rack issue.
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW1
Near Austin, TX 78745
Kevin
Job Details: 10/07/2021
"Arrived on site and replaced cam kit and actuator, gearcase wasnt ordered. If issue happens again. Preorder Gearcase, cam kit, actuator, belt, and washplate. 5 parts to preorder, job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF954CIHZ00
Near Austin, TX 78730
Luis
Job Details: 10/07/2021
"Arrived on site for no water or ice. Tested dispenser no water,removed unit from enclosure found kinked water line,adjusted water line to prevent kink tested water dispenser passed good water flow,ran icemaker fill passed.
We serviced a
JENN-AIR REFRIGERATOR
Model JB36NXFXRE01
Near Austin, TX 78734
Robert
Job Details: 10/07/2021
Arrived on call for complaint of some lights not working. Will need to return with modules; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ01
Near Austin, TX 78729
David Z
Job Details: 10/06/2021
"Arrived on site to diagnose refrigerator not cooling in either compartment. On arrival found RC at room temp, FC barely cool. Found incomplete frost pattern. Checked compressor and found it very hot and producing no cool. Ordering sealed system parts to resolve. Office to schedule sealed system. ; ordrng 1 WPW10143759 (Drier) and 1 W11506635 (Access valve) and 1 W10507884 (Compressor) and 1 WP2188823 (Evap)"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Andice, TX 78628
Tommy
Job Details: 10/06/2021
"Arrived onsite for previously diagnosed parts. Upon arrival found unit console scratched, panel dented both encaps scratched and top scratched.; ordrng 1 WPW10535710 (Cooktop) and 1 W10873109 (Endcap) and 1 W10873107 (Encap) and 1 W11097777 (Console)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Georgetown, TX 78626
David S
Job Details: 10/06/2021
Arrived on site for dishwasher leak water. Inspected unit and work area. Gained access to the inside of unit and ground heating element bushings torn causing the leak. Found service pointer forth is. Found the service pointer and installed new element and tested unit for leaks by putting it through a diagnostics cycle. Found no leaks after repair. Job complete.
We serviced a
JENN-AIR MICROWAVE
Model JMC8130DDB
Near The Hills, TX 78738
Brandon
Job Details: 10/06/2021
"Arrived on site for customer complaint of right side latch broken, found broken latch parts, spring, pin, door frame. ; ordrng 1 53001221 (Spring) and 1 53001287 (Door frame) and 1 53001281 (Pin) and 1 53001220 (Latch) and 1 Cnote
We serviced a
AMANA DRYER
Model NED4655EW1
Near Austin, TX 78724
Matthew
Job Details: 10/06/2021
Arrived onsite for dryer with intermittent power. Upon inspection found failed terminal block. Replaced block and tested. Unit is now functioning properly. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Cedar Park, TX 78613
Justin
Job Details: 10/06/2021
Arrived on site to install previously diagnosed parts. I installed the new fill tube and then tested the unit. The unit is now working as designed. Call complete.
We serviced a
JENN-AIR REFRIGERATOR
Model JS48PPDUDE01
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 10/06/2021
Arrived on site to diagnose a refrigerator with an ice door not closing. Found ice door sticking causing it to not fully close. Ice door and motor will need to be replaced to complete repairs.; ordrng 1 WPW10504458 (Door)
We serviced a
KITCHENAID DISHWASHER
Model KUDE70FXSS5
Near Georgetown, TX 78628
Lou
Job Details: 10/06/2021
"Arrived on site to inspect dishwasher filling with water when not in use. Upon further inspection, I found the unit turned off and the water source turned off. Customer advised that water was coming out of the spray arms. I turned the water on and water began to immediately fill the tub even with the power to the unit turned off. I removed the valve and found a large amount of debris inside the screen. I replaced the valve and retested and unit is operating as designed. No water leaks observed at the end of service, job completed."
We serviced a
WHIRLPOOL WASHER
Model LSB6300LW2
Near Cedar Park, TX 78613
Justin
Job Details: 10/06/2021
"Arrived on site for a washing machine with a burn smell and not draining. Upon arrival the customer stated that the unit would not spin and drain, but will make a sound like it is trying to. I gained access to the bottom of the unit and found the motor burned out, and the gearcase with major oil. I also found the tub seized and completely unable to move. Due to this the gearcase and motor will both need to be replaced.
We serviced a
AMANA DRYER
Model NED4655EW1
Near Temple, TX 76502
Tali W
Job Details: 10/06/2021
On site for dryer not heating properly and needing 4 prong cord. Replaced cord from personal truck stock. Found timer was defective not advancing properly. Replaced timer. Unit now functioning as designed. Call complete