Service History 979 - Appliance Express

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near Cedar Park, Texas 78613

Wesley

Job Details: 09/15/2021

Arrived onsite and found corrupted data symptom and lights and beeping but completely unresponsive touch panel.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF606ESS00

Near Georgetown, Texas 78633

Lou

Job Details: 09/15/2021

"Arrived on site to install previously diagnosed and ordered parts. Due to the ice maker, ice door, left deli door/control and harness, right RC door gasket and RC evap motor harness, and RC evap drip pan failures, I removed and replaced the all mentioned parts and tested. Unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

MAYTAG WASHER

Model MVWB865GW0

Near Georgetown, Texas 78628

Lou

Job Details: 09/15/2021

"Arrived on site to inspect washer not filling. Upon further inspection, customer advised that sometimes she has to press on the lid to get the unit to start. I placed the unit in diagnostics showing error code F5E1 & F5E2. Cleared the codes and continued with testing. Unit is operating as designed. Following the tech sheet for the error codes, I tested the lid lock assembly and found it needs to be replaced due to testing of control is good. I removed and replaced the latch assembly and calibrated. Retested in diagnostics and unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS04

Near Austin, Texas 78717

Wesley

Job Details: 09/15/2021

Arrived onsite and installed new console. The light stayed on. Advised customer that unit must be set up with WiFi in order to update its lighting issue.

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0AB01

Near Austin, Texas 78738

Leonardo

Job Details: 09/15/2021

Arrived on site for complaints of oven bake function not working properly. Reset control board and tested unit. Both bake and broil working properly.

We serviced a

GE REFRIGERATOR

Model PSHS6TGXBDSS

Near Georgetown, Texas 78633

Jonathan S

Job Details: 09/15/2021

"Arrived on site to install previous diagnosed parts. Removed failed hoses and tied new ones in with fittings. Tested dispenser operation. All tested good, no water leaks detected. Paid in remaining balance on check# 8804"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Austin, Texas 78717

Wesley

Job Details: 09/15/2021

Arrived onsite and found power block short that hurt the control and now control will not respond even when power supply is present. Ordering controls to repair. ; ordrng 1 W11416457 (Console) and 1 W11410066 (Control)

We serviced a

WHIRLPOOL MICROWAVE

Model KOCE500ESS11

Near Leander, Texas 78641

Jonathan S

Job Details: 09/15/2021

Arrived on site to install previous diagnosed part. Gained access to convection fan. Removed fan blade nut and installed new. Assembled unit and tested operation. All tested good.

We serviced a

WHIRLPOOL WINE COOLER

Model WUB50X24HZ00

Near Marble Falls, Texas 78654

Cliff

Job Details: 09/15/2021

Arrived on site to diagnose a wine cooler that isn't closing properly. Found door dented and it will need to be replaced to complete repairs. Office to set return appointment.; ordrng 1 W11369466 (Door)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM7

Near Georgetown, Texas 78628

Wesley

Job Details: 09/15/2021

Arrived onsite for not washing properly and repaired unit by replacing the failed motor assembly: all checks good. Unit is now washing as designed. Advised customer on repair.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ11

Near Pflugerville, Texas 78660

Tommy

Job Details: 09/15/2021

Arrived onsite for previously diagnosed parts. Upon arrival replaced fill tube and tested. Tested and found unit to be operating as designed. Job Completed.

We serviced a

KITCHENAID DISHWASHER

Model KUDL02FRSS0

Near Austin, Texas 78732

Leonardo

Job Details: 09/15/2021

"Arrived on site for complaints of door popping open and loud noise while running. Found mounting screws with large washers have damaged the door. Found debris in bottom of motor. Will need new sump and motor assembly, new door link kit, new door springs, new latch and striker to complete. Office to reschedule.; ordrng 2 WP8270182 (Spring)s and 1 8194001 (Link kit) and 1 NeedAUTHO (Need AUTHO)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT720PADM2

Near Austin, Texas 78738

Leonardo

Job Details: 09/15/2021

"Arrived on site for install of previously diagnosed parts. Installed new UI housing. Tested unit, all functions working properly. No water leaks detected"

We serviced a

WHIRLPOOL FREEZER

Model KSC24C8EYY02

Near Austin, Texas 78759

Luis

Job Details: 09/15/2021

"Arrived on site for no cool. Unit not cooling in both sections,removed fresh food evaporator cover,found traces of oil on silver aluminum evaporator,found heat exchanger lines heavily corroded. Advised customer evaporator will need to be replaced and there is a strong possibility that during installed the cap tube can break due to the corrosion

We serviced a

GE REFRIGERATOR

Model GFSL6KEXCLS

Near Kyle, Texas 78640

Andrew

Job Details: 09/15/2021

Arrived on site to test unit for not cooling. Found compressor running and pulling .9amps. No frost pattern on evap. System has no refrigeration. Advised sealed system components would need replaced.

We serviced a

JENN-AIR REFRIGERATOR

Model JFC2290VEM4

Near Lago Vista, Texas 78645

Justin

Job Details: 09/15/2021

"Arrived on site for a refrigerator with an ice maker not working. I checked temps in the FC and found them at 4?F. I then gained access to the IM and jumped the harvest. I found the timer moving, but the actual IM doing nothing. I then jumped the fill and found no water. I gained access to the valve and found 120VAC while jumping the fill. These indicate a bad IM and valve. I am ordering the IM and will be returning with the valve on hand. Office to reschedule. ; ordrng 1 D7824706Q (Ice Maker assembly)"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Belton, Texas 76513

Tyler

Job Details: 09/15/2021

"Arrived on site for washer not functioning correctly. Upon arrival I found f7/E1,E5. After further inspection I found inner basket rotation was stuck in spin setting due to actuator coming free of cam. I replaced actuator and reasse and tested unit. Found it cycling correctly through agitation and spin and no leaks during repairs. Call complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ05

Near Waco, Texas 76708

Jonathan M

Job Details: 09/15/2021

Arrived on site for a refrigerator that has doors unlevel and is dripping from the dispenser. Inspected unit and work area. The customer advised the doors are unlevel and that the water dispenser seems to drop two drops of water after they?re done filling their cups. He advised that that wouldn?t necessarily be an issue but that it?s running down the front of their refrigerator causing calcium stains on their stainless steel. Confirmed customers complaints and leveled out the unit by adjusting the rollers.I receded the water line coming down through the dispenser channel to form better fitting to avoid water clumping up on the front right corner of the dispenser housing. Tested the unit and the unit is now working as designed. Call complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FSS00

Near Salado, Texas 76571

Tyler

Job Details: 09/15/2021

Arrived one site for refrigerator needing previously diagnosed parts as well as a fuller extent in the diagnostics to verify certain parts integrity. Upon arrival I was able to access and verify that the rc wall cover and thermistor was still in tact but the thermistor had someone popped of the evap coil not allowing for a proper reading of the evap coil after further testing found hv control previously installed had been the only failed part.

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near McGregor, Texas 76657

Jonathan M

Job Details: 09/15/2021

Arrived on site for a dryer that?s not heating. Inspected unit and work area. Tested voltage to the unit and found 120 V going from L1 to neutral but 30 V going from L2 to neutral. Checked voltage going across and found 80 V present. Checked the voltage at the wall and found the same issue. I did advise the customer that the issue appears to be an electrical issue and that they would need an electrician to fix their incoming electrical supply. Customer asked me to help them attach their dryer vent hose as the dryer vent hose came loose. Reattached vent hose and call complete.

We serviced a

WHIRLPOOL WASHER

Model WFW92HEFC0

Near Temple, Texas 76502

Job Details: 09/15/2021

We serviced a

WHIRLPOOL WASHER

Model WFW92HEFC0

Near Temple, Texas 76502

Tyler

Job Details: 09/15/2021

Arrived on site for washer needed previously diagnosed main control tub assembly rotor stater and dispenser. Upon arrival I was able to install needed parts and then reassembled and tested the unit I found after running a normal cycle that it would fill agitate drain and spin with no leaks and fully functioning as designed call complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ00

Near Waco, Texas 76708

Jonathan M

Job Details: 09/15/2021

Arrived on site for a refrigerator that had lights going out in the freezer and refrigerator sections. Inspected unit and work area. Confirm the customers complaint and went to replace the freezer module. Found the connector was completely covered inside the insulation and could not be removed. Used a wire cutter and spliced wires onto nuts given in the module packet. Reassembled unit and all lights began to illuminate properly. Call complete.

We serviced a

MAYTAG WASHER

Model PAVT910AWW

Near Killeen, Texas 76541

Job Details: 09/15/2021

"Arrived on site and inspected washer not draining or spinning. Manually advised the functions and couldnt duplicate the malfunction. Unit working properly as of this date, Job complete"

We serviced a

WHIRLPOOL WASHER

Model MVWP575GW0

Near Fort Hood, Texas 76544

Job Details: 09/15/2021

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS3

Near Pflugerville, Texas 78660

Tommy

Job Details: 09/15/2021

Arrived onsite for handle coming loose on range. Arrived onsite and tightened found unit now operating as designed. Job Completed.

We serviced a

MAYTAG DRYER

Model MED5630HW1

Near Austin, Texas 78746

Kevin

Job Details: 09/15/2021

"Arrived on site and replaced blower motor, blower housing, and blower diagnosed on previous visit. After replacement noise customer was experiencing has stopped and dryer is running properly, job complete"

We serviced a

KITCHENAID MICROWAVE

Model KMBS104ESS03

Near Blanco, Texas 78606

Brandon

Job Details: 09/15/2021

"Arrived on site for customer complaint of unit not starting, I found failed console as well as digits missing, I replaced console and control, unit tested good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS331SDHM03

Near Austin, Texas 78702

Chase

Job Details: 09/15/2021

Found RC door damed. Replaced door and nameplate"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS4

Near San Marcos, Texas 78666

Andrew

Job Details: 09/15/2021

"Arrived on site to test unit for not heating, tested unit found diode was bad,replaced diode, tested unit,unit now working properly, job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near New Braunfels, Texas 78130

Noah D

Job Details: 09/15/2021

"Arrived on site to inspect unit for not allowing water in unit, upon inspection found the units inlet valve was not opening due to bad solenoid, replaced valve and all functions returned. Maintenance will replaced main spout for further issues. Complete"

We serviced a

WHIRLPOOL RANGE

Model WFE515S0JS0

Near New Braunfels, Texas 78130

Noah D

Job Details: 09/15/2021

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EHL02

Near Austin, Texas 78746

Luis

Job Details: 09/15/2021

Arrived on site. Replaced defective cover and ui control.

We serviced a

WHIRLPOOL RANGE

Model WEE510S0FS2

Near Austin, Texas 78705

Jacob

Job Details: 09/14/2021

Arrived onsite for front left burner not working. Tested the unit and the front left burner did not turn on. Upon further inspection. Found that the front left burner was no good. Replace burner. Tested the unit. Unit tested good. No issues at this time. Job complete

We serviced a

AMANA DRYER

Model NED4655EW1

Near Austin, Texas 78759

Scott

Job Details: 09/14/2021

Arrived on site for drum not turning . Found belt broken . Replaced belt and idle pulley . Tested and drum turning and unit is heating . No lint build up in dryer. Job complete

We serviced a

GE REFRIGERATOR

Model GSS25KGMABB

Near Georgetown, Texas 78628

Jonathan S

Job Details: 09/14/2021

"Arrived on site for refrigerator not dispensing ice. Inspected unit and work area. Found ice chute frozen. Tested dispenser operation and found ice door not closing. Found solenoid on ice door rusted. Will need to replace solenoid to correct failure. ; ordrng 1 WR62X10055 (solenoid asm)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321CDBM00

Near Georgetown, Texas 78628

Lou

Job Details: 09/14/2021

"Arrived on site to inspect refrigerator no cool. Upon further inspection, I found the door open indicator on on the UI. When I opened the FC door, I found the half bin housing missing from the top of the FC door causing the FC switch to not get engaged which in turn causes the unit to recognize the FC door constantly open and the unit eventually shuts down. Also, I found the ice bin rod badly rusted as were the dispenser motor bracket, dispenser motor, solenoid, all screws and the motor coupling. I placed the unit in diagnostics and tested the evap motor and damper and found both operating as designed. Once I placed a piece of tape over the FC door switch, I monitored the FC evaporator and it began to form a good frost pattern and the unit began to cool. No water leaks observed during service, job completed.

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Austin, Texas 78758

Scott

Job Details: 09/14/2021

"Arrived on site ,replaced actuator. Ran calibration and diagnostics wash. All checked normal . No water leaks detected at time of service. Job complete"

We serviced a

FRIGIDAIRE DISHWASHER

Model FGID2466QF7A

Near Austin, Texas 78758

Scott

Job Details: 09/14/2021

Arrived on site for water standing in tub. Found unit door had been opened and start wasnt pushed to restart unit . Also reinstalled upper spray arm . Ran diagnostics all checked normal. No water leaks detected at time of service.

We serviced a

WHIRLPOOL OVEN

Model WEE510S0FS2

Near Austin, Texas 78737

Leonardo

Job Details: 09/14/2021

"Arrived on site for complaints of error code on oven. Found error code F2E0. Found control board damaged in box. Will need new control to complete, office to reschedule.; ordrng 1 W10894098 (Control)"

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM404KPS0

Near New Braunfels, Texas 78130

Andrew

Job Details: 09/14/2021

"Arrived on site to test unit for lower spray arm issues, tested unit found spray arm damaged, need new spray arm and sump and motor assembly as precautionary, office to reschedule ; ordrng 1 W11550888 (Spray arm) and 1 W11416362 (Sump and motor)"

We serviced a

WHIRLPOOL WASHER

Model CGT9100GQ0

Near Round Rock, Texas 78664

Wesley

Job Details: 09/14/2021

Arrived onsite and found unit belt had become dislodged. Repaired by reinstalling belt. All checks good.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS00

Near Georgetown, Texas 78633

Lou

Job Details: 09/14/2021

"Arrived on site to install previously diagnosed and ordered parts. Upon arrival, the customer advised they unplugged the unit and defrosted it and then plugged it back in and its been operating as designed. They advised they didnt want the evap cover replaced, but the remaining parts...ice door, ice maker, left top hinge cover, and hv control they wanted to move forward with replacing. I removed and replaced the hv control, ice maker, ice door, and top left hinge cover and sealed the drain tube at the back of the unit. Tested the unit and it is operating as designed.

We serviced a

KITCHENAID DISHWASHER

Model KDTM354ESS2

Near Spicewood, Texas 78669

Brandon

Job Details: 09/14/2021

"Arrived on site for customer complaint of unit not washing, found weak wash motor, I replaced wash motor, unit tested good.

We serviced a

HOTPOINT REFRIGERATOR

Model HTS18GBSARWW

Near Georgetown, Texas 78628

Jonathan S

Job Details: 09/14/2021

"Arrived on site for refrigerator making abnormal noises. Inspected unit and work area. Found FC door not closed completely. Found ice cream on door shelf interfering and not allowing door to close. Found noise it from moisture freezing up by fan. Informed customer on door seal and what to check. All tested good, no water leaks detected during service.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ03

Near Hutto, Texas 78634

Jimmy J.

Job Details: 09/14/2021

"Arrived on site for Freezer no longer freezing.Stored ice starting to melt. Confirmed with Selina fridge was under warranty. Ran temps and fridge was at 45 freezer 35. Ran diagnostics and all systems passed. Fans running, defrost heater working, compressor ramping up. Found when not in diagnostics compressor was not turning on and I could hear the starter clicking but not ramping up the compressor. Tested windings to compressor and compressor is good. Start device failed. Removed start device and installed new start device. Once I plugged in fridge the compressor kicked on immediately. Took temps. Freezer went from 45 to 40 in a five minute period. Fridge cooling as designed. Job completed."

We serviced a

WHIRLPOOL BUILT-IN M/W

Model KMBD104GSS01

Near Salado, Texas 76571

Tyler

Job Details: 09/14/2021

Arrived on site for microwave not heating and needing previously diagnosed controls. Upon arrival I disassembled and installed needed parts. After reassembling and testing unit I was able to get unit to heat as designed on each test. Call complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ05

Near Georgetown, Texas 78628

Lou

Job Details: 09/14/2021

"Arrived on site to inspect ice dispenser only dispensing crushed ice. Upon further inspection, I found the ice selection on crushed and the FC & RC temps settings at 5 dashes. Customer advised that when she goes to get cubed ice, crushed comes out. I advised the customer that the ice selection is on crushed. I switched it to cubed on the UI and advised that if they get crushed before getting cubed, there will be some crushed that will still get dispensed. I demonstrated to the customer on ice selection on the UI and demonstrated by dispensing the ice. Also made recommendations for temp settings in the refrigerator and freezer sections. No water leaks observed during service, job completed."

We serviced a

UNKNOWN VENTHOOD

Model UXT5536AAS3

Near Austin, Texas 78747

Leonardo

Job Details: 09/14/2021

"Arrived on site for complaints of buttons not working on hood vent. Found buttons not working properly. Installed new control and tested unit. All buttons functioning properly, job complete."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHS3

Near Round Rock, Texas 78681

Wesley

Job Details: 09/14/2021

Arrived onsite and provided customer instruct for unit not drying well. All checks good. Unit is now operating as designed.

We serviced a

WHIRLPOOL DRYER

Model WGD5100HW0

Near Niederwald, Texas 78640

Noah D

Job Details: 09/14/2021

"Arrived on site to inspect unit for not drying normally and causing noise. Upon inspection found the dryer wheel clogged with clothes, removed clothes and all functions returned with no noises. Job complete"

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS01

Near Leander, Texas 78641

David Z

Job Details: 09/14/2021

Arrived on site to follow up on oven that was shutting off after being in use for several hours. Installed new console and also control. Ran unit and verified proper function. Unit did not experience the issue until it has been running for several hours. Customer will follow up if issue repeats as we can not properly test that length of time. Call complete.

We serviced a

KITCHENAID RANGE

Model KSIB900ESS2

Near Austin, Texas 78734

Brandon

Job Details: 09/14/2021

"Arrived on site to replace broken door panel and right side panel, I replaced parts, unit is in garage and unable to test."

We serviced a

KITCHENAID VENTHOOD

Model KVWB406DSS2

Near Austin, Texas 78737

Leonardo

Job Details: 09/14/2021

Arrived on site for install of previously diagnosed parts. Installed new chimney extension.

We serviced a

WHIRLPOOL WASHER

Model WTW6120HC2

Near Pflugerville, Texas 78660

Matthew

Job Details: 09/14/2021

Arrived onsite for washer not draining. Upon arrival found unit with standing water and locked. Tried putting unit in diagnostics but would not start a diagnostics cycle. Manually drained water from tub. Inspected underneath unit and found connector to drain pump disconnected. Secured connector and drain motor energized. Ran diagnostics again and was able to run cycle. Ran normal load and unit is functioning properly. Job complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Austin, Texas 78704

Leonardo

Job Details: 09/14/2021

Arrived on site for complaints of dishwasher soap dispenser not opening. Tested unit and found soap dispenser opening on its own. Tested unit again multiple times with customer and found soap dispenser opening correctly. Advised customer to use pods instead of liquid soap. Job complete.

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC1

Near Killeen, Texas 76549

Job Details: 09/14/2021

Arrived on site and inspected grease underneath the washer. Confirmed the complaint and found it saturated with oil on the customers floor underneath the unit. ; ordrng 1 W11423758 (GEARCASE) and 1 W11409708 (Shield) and 1 W11026785 (Motor Drive)

We serviced a

WHIRLPOOL COOKTOP

Model KCGS556ESS02

Near Austin, Texas 78738

Brandon

Job Details: 09/14/2021

"Arrived on site for customer complaint of FR burner not lighting, I found broken ignitor, I replaced ignitor, unit tested good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC302EPA02

Near Canyon Lake, Texas 78132

Noah D

Job Details: 09/14/2021

"Arrived on site to inspect unit for not closing normally, upon inspection found he cap was present and the unit was extremely unleveled. Spoke with tech line regarding issue and was told it had to do with back flooring being uneven. Builder must fix to have door aligned. Sr # 7731737737. Complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM5

Near Seguin, Texas 78155

Andrew

Job Details: 09/14/2021

"Arrived on site to test unit for him in noise, tested unit found drain pump was seized, found broken glass causing issues, cleared glass, replaced pump, tested unit, unit working as designed, no leaks detected job complete

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Marion, Texas 78124

Andrew

Job Details: 09/14/2021

"Arrived on site to test unit for timer not advancing and wet clothes during spin cycles,tested unit found bad control board, replaced control board and actuator, tested unit,unit now working as designed, no leaks detected job complete"

We serviced a

IKEA MICROWAVE

Model IMBS104GSS02

Near Burnet, Texas 78611

Cliff

Job Details: 09/14/2021

Arrived on site to replace previously ordered parts for microwave. Replaced ui and tested unit. Found all is functioning properly at this time.

We serviced a

WHIRLPOOL WASHER

Model WFW3090JW

Near Spicewood, Texas 78669

Brandon

Job Details: 09/14/2021

"Arrived on site for customer complaint of error codes and unit not starting a cycle, found f03 and f24 error codes, I replaced water level sensor, unit still gave error codes, ordering main control and pump. ; ordrng 1 W11334214 (Control) and 1 W11046209 (Pump)"

We serviced a

WHIRLPOOL MICROWAVE

Model WML75011HV0

Near Austin, Texas 78747

Leonardo

Job Details: 09/14/2021

Arrived on site for install of new microwave door. Will need to order a new door and install on next visit. Office to reschedule.; ordrng 1 W11206889 (Door)

We serviced a

WHIRLPOOL COOKTOP

Model JIC4730HS

Near Austin, Texas 78737

Leonardo

Job Details: 09/14/2021

"Arrived on site for complaints of scratched glass on cooktop. Found 2 scratches on glass. Installed new cooktop glass, customer inspected and said looked good."

We serviced a

JENN-AIR RANGE

Model JIS1450DP2

Near Troy, Texas 76579

Tali W

Job Details: 09/14/2021

"Onsite for range display fading, light button and 3 button not working when pressed. In diag, found F2E1 stuck key. Also, noticed dimming of display on the left side. Ordering control panel and returning with display. Office to reschedule. ; ordrng 1 W11043339 (Control panel) and 1 W11025616 (Keypad harness) and 1 W11296051 (Control)"

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS3

Near Georgetown, Texas 78633

Jonathan S

Job Details: 09/14/2021

Arrived on site to install previous diagnosed part. Removed door and disassembled. Corrected door handle and installed screw. Assembled door and tested door operation. All tested good.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Spicewood, Texas 78669

Luis

Job Details: 09/14/2021

"Arrived on site. Replaced switch. Found freezer not freezing and ice completely melted,removed freezer evaporator cover weak to no frost pattern on evaporator checked for dye no traces,removed compressor cover found dye at weld joint to compressor,removed line,reinstalled discharge tube and brazed connection. Vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good."

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near New Braunfels, Texas 78130

Andrew

Job Details: 09/14/2021

Arrived on site to test unit for constantly tripping. Found motor pulling 2.9amps hen in spin. Was no able to replicate issue. Inspected breaker and found it is connected to a 10amp gfci breaker. Called tech line and verified breaker needs to be 15amp if non gfci and 20amps if gfci. Advised customer electrician is needed to fix issue. No leaks detected. Job complete. SR#7731739054

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS04

Near New Braunfels, Texas 78132

Andrew

Job Details: 09/14/2021

"Arrived on site to test unit for not working properly. Found unit not connected to WiFi. Advised customer to connect unit. both controls, UI and interlocks will be needed. Job complete."

We serviced a

WHIRLPOOL COOKTOP

Model WCG97US6HS00

Near Georgetown, Texas 78633

Jonathan S

Job Details: 09/14/2021

Arrived on site for cooktop customer stated that gas flame was not high enough. Inspected unit and work area. Tested burner operation. Found all burners working. Adjusted front right burner flame. Customer stated that it was not correct. Called Whirlpool tech support and spoke with Sterling. Boiled 8 ounce of water and found boiling within 4 minutes. Customer referred boil to simmering. Found water past boiling point. Sterling stated that is within specks. Informed customer that unit is operating as designed.

We serviced a

WHIRLPOOL OVEN

Model WFG550S0HZ1

Near Manor, Texas 78653

Matthew

Job Details: 09/14/2021

Arrived onsite for range oven not functioning. Upon inspection found unit having trouble igniting. Disassembled unit and found flame spreader disrupting ignition. Adjusted spreader. Reassembled unit and tested. Tested at 350 degrees. Unit is functioning properly. Job complete

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Copperas Cove, Texas 76522

Job Details: 09/14/2021

Arrived on site and inspected 5 door kitchen-aid refrigerator door open icon on display. Confirmed the complaint and found the deli drawer harness is defective and will require it to be replaced. I unplugged the harness for now and all interior light came back on and all functions of the unit now working properly.

We serviced a

KITCHENAID COOKTOP

Model KCES550HSS00

Near Austin, Texas 78728

Scott

Job Details: 09/14/2021

Arrived on site for right front burner not heating . Found element has burn mark . Ordering element . Call to set return .; ordrng 1 W11259508 (Right front element)

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FFSS2615TE0

Near Killeen, Texas 76542

Job Details: 09/14/2021

Arrived on site and inspected ice maker issues. Confirmed there was a broken part causing the ice to drop on the back ledge instead of dropping into the ice container. R&R the ice maker and it cycled and was harvesting when I departed. Job complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHV0

Near Leander, Texas 78641

David Z

Job Details: 09/14/2021

"Arrived on site to diagnose dishwasher not running and cleaning dishes properly. Ran unit in diagnostic mode and found errors, F2E1 f4e3 f7e1. Tried to run unit and wash motor never engaged, diverter just spins and clicks. Replaced the sump and motor assembly and restated. Verified unit working as designed with no water leaks. Call complete."

We serviced a

WHIRLPOOL DRYER

Model WED6620HC0

Near Austin, Texas 78741

Kevin

Job Details: 09/14/2021

Arrived on site and inspected dryer and found it is not heating. Found vent hose has been cut and there is water coming from the outside of the building filling a bucket behind the dryer. Dryer cant vent properly and this is the reason element failed. dryer not being able to vent properly is a fire hazard. Disassembled dryer and found heating element has failed. After replacement dryer is heating properly but it should not be used until vent is corrected

We serviced a

KITCHENAID ICE MACHINE

Model KUIC15POZP2

Near Austin, Texas 78746

Luis

Job Details: 09/14/2021

"Arrived on site for too much ice. Ran diagnostics failed bin thermistor unit passed all other diagnostic test,replaced defective thermistor.; used 1 WPW10511923 (Thermistor) from stock"

We serviced a

WHIRLPOOL OVEN

Model WOS31ES0JS00

Near New Braunfels, Texas 78132

Noah D

Job Details: 09/14/2021

"Arrived on site to inspect unit for not heating normally, upon inspection found the unit heated normally but sensor was off, replaced sensor and tested. All functions worked. Complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KBSD608ESS01

Near Leander, Texas 78641

David Z

Job Details: 09/14/2021

"Arrived on site to follow up on refrigerator that had leaked water from the bottom. Followed tech line recommendation to replace icemaker fill components. On removal of the inlet valve, found the icemaker water line was pulled tight and was not fully seated in the valve. Replaced valve and moved line out of 1 hangar to allow it some flex so it does not pull out again. Tested dispenser and icemaker several times and verified unit is working as designed. No water leaks found. Call complete."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07Q1Q

Near Kyle, Texas 78640

Noah D

Job Details: 09/14/2021

"Arrived on site to inspect unit for not heating due to a bad ui. Upon inspection found the unit was working normally, reattached the ui cord and tested. All functions worked. Complete"

We serviced a

WHIRLPOOL DRYER

Model WED4850HW0

Near Austin, Texas 78721

Jacob

Job Details: 09/14/2021

"Arrived onsite for unit not heating. Upon further investigation, found that the back panel was really smashed in that it bent and broke the heating element and the the housing. Back panel needs to be replaced as well. Took pics of the damage. Spoke to the head of maintenance to give the update on the unit. No issues at this time. Job complete"

We serviced a

KITCHENAID OVEN

Model KOSE500ESS05

Near Liberty Hill, Texas 78642

Cliff

Job Details: 09/14/2021

Arrived on site to diagnose an oven that is not registering door position. Found rivet in latch assembly not tight allowing excessive switch movement. Tightened rivet properly and all is working properly at this time.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Round Rock, Texas 78681

Tommy

Job Details: 09/14/2021

Arrived onsite for previously diagnosed parts. Replaced sump and motor wiring and fasteners and tested found unit now operating as designed. No signs of leaks.job Completed.

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS3

Near Georgetown, Texas 78633

Jonathan S

Job Details: 09/14/2021

"Arrived on site for range back left burner would not shut off and husband replaced burner valve and wife wanted unit inspected for concerns of gas leak. Tested burners operation and used gas sniffer to check for possible gas leaks. Verified correct valve was installed. All tested good, no gas leaks detected during service."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHB4

Near Manor, Texas 78653

Matthew

Job Details: 09/14/2021

Arrived onsite for dishwasher not starting a cycle. Upon arrival put unit in diagnostics and found error code for latch. After inspection found failed latch not allowing cycle to start. Replaced latch and tested. During testing found that unit is not receiving water through supply line. Notified customer that that would need to be corrected. All other components are functioning properly at this time. Job complete

We serviced a

KITCHENAID ICE MACHINE

Model KUIS15NRXS0

Near Austin, Texas 78759

Kevin

Job Details: 09/14/2021

"Arrived on site and inspected ice machine and found incoming water flow is trickling and when ice machine starts circulating pump it is making a lot of noise because it is pulling air. showed customer how ice machine should normally sound by adding 2 cups full of water to the reservoir.

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW1

Near San Marcos, Texas 78666

Noah D

Job Details: 09/14/2021

"Arrived on site to inspect unit for not filling normally. Upon inspection found the valve solenoid was broken causing issues, replaced valve and tested unit, no leaks found. Complete"

We serviced a

WHIRLPOOL OVEN

Model KFID500ESS02

Near Lakeway, Texas 78734

Brandon

Job Details: 09/14/2021

"Arrived on site to replace cooktop and door, both parts came in damaged. Ordering cooktop and door. ; ordrng 1 W10777613 (Cooktop) and 1 W10777616 (Door) and 1 Cnote (Office to reschedule)"

We serviced a

GE OVEN

Model PSB1201NSS01

Near Austin, Texas 78732

Brandon

Job Details: 09/14/2021

"Arrived on site for customer complaint of microwave not working, I replaced parts ordered by previous tech, we still had an issue of the magnetron energizing when the door was closed. Found failed control board,; ordrng 1 WB27X10928 (Fuse) and 1 WB27X32849 (Control)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model MFC2062FEZ03

Near Kyle, Texas 78640

Kevin

Job Details: 09/14/2021

"Arrived on site and inspected refrigerator and found freezer evaporator drain is frozen over and there is ice on the freezer bottom. Move the refrigerator forward and insured drain tube is clear. Disassembled freezer and removed all ice from interior and clear evaporator drain.

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JS0

Near Austin, Texas 78724

Jacob

Job Details: 09/14/2021

"Arrived onsite for unit not powering on. Tested the unit and found that the unit would not power on. Upon further investigation, found that the control was bad. Replaced control. Tested the unit. Unit tested good. No issues at this time. Job complete"

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS02

Near Taylor, Texas 76574

Jimmy J.

Job Details: 09/14/2021

"Arrived on site for Takes over an hr and a half to preheat. Builders followed previous instructions by tech and unit is still not working. Placed in diagnostics and got F9E1 (miswired). Cleared error code. Gained access to control and tested voltage. Only getting 113 when should be getting 240. Explained to builder either the junction box or breaker needs repair by an electrician. Builder stated the junction box was re-wired recently after our previous visit. Builder stated they were going to replace the 30 amp breaker today to see if this corrects the voltage issue. Oven is testing fine without any other error codes, just not heating due to lack of voltage. Explained to builder once breaker is replaced to test oven by setting to 350 preheat. If oven still isnt working we would come back to ensure its getting 240 or if it is finally getting 240 what else is not allowing it to heat. Job completed."

We serviced a

GE WASHER

Model GTW330ASKWW

Near Del Valle, Texas 78617

Jacob

Job Details: 09/14/2021

"Arrived onsite for unit not filling with water. Upon further inspection, found that the water valve to the unit was clogged with deposits coming through the water lines. Replaced water valve. Tested the unit. Unit filled filled with much more water than before. No leaks at this time. Job complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF305ESS04

Near Georgetown, Texas 78633

Jonathan S

Job Details: 09/14/2021

"Arrived on site for refrigerator having dent in door. Inspected unit and work area, identified damage to door. Was not able to get dent to show in pictures. Removed damaged door and installed new. Tested door operation. All tested good, spoke with customer on user care guide. No water leaks detected during service."

We serviced a

KITCHENAID MICROWAVE

Model KMCS3022GSS3

Near Georgetown, Texas 78633

Lou

Job Details: 09/14/2021

"Arrived on site to inspect damage to oven. Upon further inspection, customer advised the issue is with their built in microwave. I found the inner door glass cover bubbling and the control panel bubbling.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ03

Near Kyle, Texas 78640

Noah D

Job Details: 09/14/2021

"Arrived on site to inspect unit for not making ice normally, upon inspection found the units icemaker tray broken causing leaking. Found ice around inlet tubing and was told over cranking and ice is caused by pinched wires due to bad door insulation Sr # 7731742535. Office to reschedule ; ordrng 1 W11026425 (Door)"

We serviced a

JENN-AIR DISHWASHER

Model JDTSS246GL0

Near Leander, Texas 78641

David Z

Job Details: 09/14/2021

Arrived on site to follow up on dishwasher that had a damaged seal on the tub where it meets the cabinet. Found gasket was the incorrect gasket. Ordering tub gasket to resolve. Office to schedule when we have gasket available for install. ; ordrng 1 W10864081 (Cabinet Seal)

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS01

Near San Marcos, Texas 78666

Noah D

Job Details: 09/14/2021

Arrived on site to inspect unit for heating irregularly. Upon inspection found the unit was working correctly and heated to 300 three separate times. Software update will be pushed to units soon for issues clearing screen. Sr # 7731742616. Complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF989SDAM02

Near Round Rock, Texas 78681

Wesley

Job Details: 09/14/2021

Arrived onsite and replaced inlet valve due to leak from inlet valve. Also found water tube leaking. Heat treated water tube to repair hairline crack. Unit is now operating leak free. All checks good. Advised customer on repair. Advised customer to observe for leaks. No leaks at time of service. ; ordrng 1 W11308813 (Water tube)