We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Del Valle, TX 78617
Jacob
Job Details: 04/27/2021
Arrived onsite for door seal ripped. Looked at the door seal and saw it was ripped in half. Replaced door seal. No issues at this time. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near New Berlin, TX 78155
Noah D
Job Details: 04/27/2021
"Arrived on site to inspect unit for not making ice correctly, upon inspection found the hopper filled with ice, cleared ice from unit and tested with no issue. Complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF310PAAB4
Near Lago Vista, TX 78645
Lou
Job Details: 04/27/2021
"Arrived on site to inspect dishwasher not cleaning & drying. Upon further inspection, I found the drain filter corroded with old detergent not allowing the OWI sensor to sense. I found a burn spot on the element as well. Placed the unit in diagnostics showing error code F7E1. Cleared the code and continued with testing. Unit is operating as designed except the heating element not working and found the dispenser door is broken. I removed and replaced the dispenser and element and cleaned the filter and retested. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Cedar Park, TX 78613
Kayman
Job Details: 04/27/2021
Arrived onsite to install previously diagnosed parts. I installed the OWI and tested the unit. The unit is working as designed at this time and no leaks were detected during time of service. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM01
Near Austin, TX 78721
Jacob
Job Details: 04/27/2021
Arrived onsite for unit not making ice. Upon further inspection. Found that the tube for the water in the freezer was frozen up with ice. Removed ice from the tube. Turned unit back on. Let tenant know to allow unit some time to make ice. No leaks at this time. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Pflugerville, TX 78660
Andy
Job Details: 04/27/2021
Arrived on site for dishwasher not operating properly. Tested and inspected unit and found failed sump motor assembly and spray arm. No water leaks present at time of service.
We serviced a
KITCHENAID DISHWASHER
Model KDTE254ESS2
Near Cedar Park, TX 78613
Justin
Job Details: 04/27/2021
"Arrived on site for an unresponsive dishwasher. Upon arrival the customer had already turned the breaker to the dishwasher off. I turned the breaker on and the unit was responsive and working. I checked the voltage at the wall and found it correct. I put the unit into diagnostics mode and found no stored error codes. I ran a diagnostics cycle and it ran through as designed. The customer had a control sent directly to him therefore I went ahead and installed it. I also found the UI visibly broken and went to install it, but I found the new UI also broken. The damaged UI may be causing the intermittent unresponsive UI. I did not have to use the control I was sent out with. I retested the unit after installing the control and found it working as designed. No leaks observed at the time of service. Ordering a new UI to come back and install. Office to reschedule.; ordrng 1 W10902370 (UI)"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Austin, TX 78748
Leonardo
Job Details: 04/27/2021
Arrived on site to test unit for gas smell when using the oven. Found weak igniter will need to replace igniter
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Leander, TX 78641
Justin
Job Details: 04/27/2021
"Arrived on site for a range with the oven not igniting. Upon arrival the customer stated that the back right hand burner was also not igniting. I found that all of the electrodes on the cooktop were functional, however when you turned the right knob nothing would spark. I found the spark module bad on the cooktop. I hen tried to preheat the oven and the ignitor never turned on. I checked voltage at the wall and found no reverse polarity and the correct voltage. I then checked voltage at the ignitor and found 120V going to it when in bake. I tested amp draw on it as well and found none. This indicated a bad ignitor. I replaced the ignitor and then tested the unit. As soon as I hit bake the breaker popped to the unit. We reset the breaker and found that as soon as you plug the unit in the ignitor will spark and draw flames, this is without actually pressing bake. I found the ignitor not turning off either. I found the unit had a bad control as well and replaced the control. I then tested the unit again and the ignitor would only light when I began bake and would turn off when canceled. I now found the oven working as designed. However, I am ordering the spark module and harness to fix the burner issue, office to reschedule.. ; ordrng 1 WPW10110523 (Spark Module) and 1 W10622750 (Spark Cable) and 1 W10623833 (Spark Cable)"
We serviced a
GE REFRIGERATOR
Model ZISB480DMC
Near Spicewood, TX 78669
Brandon
Job Details: 04/27/2021
"Arrived on site to replace icing kit, after replacing, unit turned on and was running, advised customer to give it 24 hours to fully adjust."
We serviced a
WHIRLPOOL DRYER
Model RED4516FW0
Near Austin, TX 78734
Robert
Job Details: 04/27/2021
Arrived on job for complaints of noise. Found damaged belt. Replaced belt and test.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF540CWHZ03
Near San Marcos, TX 78666
Andrew
Job Details: 04/27/2021
Arrived on site to replace control per techline. Replaced control and no change. UI was reading -125 in FC and 55 in RC. Found FC evap frosted over. Removed frost and found clogged drain. Unclogged drain and replaced FC thermistor. Tested unit and UI is now showing proper temps. No leaks detected. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW8800YW0
Near Austin, TX 78759
Scott
Job Details: 04/27/2021
"Arrived on site for soap on clothes , bleach and softer trays clogging . Found low water flow and debris in valve . Replaced valve . All checked normal . Cleaned out both trays . No water leaks detected at time of service. Left hot water supply off due to poor condition of supply hose . Recommended highly to replaced water supply lines .
We serviced a
MAYTAG DISHWASHER
Model MDB8969SDM3
Near Austin, TX 78739
Richard
Job Details: 04/27/2021
Arrived onsite for the dishwasher not filling with water. During testing found that there was a little voltage going to the valve so replaced the water valve and it did not resolve the issue. Replaced the main control and all functions tested good and no leaks detected complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHV00
Near Austin, TX 78733
Luis
Job Details: 04/27/2021
"Arrived on site for no ice. Icemaker ran through a harvest test passed,can hear valve energized,no water entering icemaker,removed base grill,disconnected water connections no air movement blowing into fill line diagnosed a frozen water line in door,failed heater ordering a new freezer door. ; ordrng 1 LW11026428 (Freezer door black ss)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Dripping Springs, TX 78620
Leonardo
Job Details: 04/27/2021
Arrived on site to replace bottom and top spray arm and gasket and deflector. Advised customer to run unit Empty job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48QVS04
Near Austin, TX 78746
Luis
Job Details: 04/27/2021
"Arrived on site for cooling complaint. Removed evaporator cover found frost formation on only first 2 lines of evaporator diagnosed a leak in the system,due to the leak customer has 2 options installing a uv drier to try and find location of leak or rebuilding the system.
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48QVS03
Near Georgetown, TX 78633
Tommy
Job Details: 04/27/2021
Arrived onsite for previously diagnosed parts. Upon arrival replaced unit control. Tested unit in diagnostics. Found unit operating as designed with new control.
We serviced a
ADMIRAL DRYER
Model LET7646EQ1
Near Georgetown, TX 78628
Jonathan S
Job Details: 04/27/2021
"Arrived on site for dryer drum not tumbling. Inspected unit and work area. Disassembled unit and found broken belt . Tested all other components. Will need to replace belt with repair kit. Removed lint buildup with shopvac and installed complete kit. Assembled unit and tested operation. All tested good.
We serviced a
KENMORE REFRIGERATOR
Model 596.722532
Near Georgetown, TX 78628
Jonathan S
Job Details: 04/27/2021
"Arrived on site for refrigerator freezer door not opening all the way. Inspected unit and work area. Found door not closing or opening properly. Removed door and found bearings failed in right slide. Recommend to replace both slides. Removed failed slides and ins new. Removed ice buildup from door not sealing. Assembled unit and tested door operation. All tested good, no water leaks detected.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Austin, TX 78733
Luis
Job Details: 04/27/2021
"Arrived on site for no cool. Compressor and fans running,removed evaporator cover found ice ball at inlet diagnosed a leak in the system unit will need compressor and evaporator estimate for repairs.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM2
Near Austin, TX 78717
Kayman
Job Details: 04/27/2021
"Arrived onsite for dishwasher not washing dishes and not opening the dispenser during wash. Upon inspection I found the dispenser was opening. I found F3E3 stored in the unit. I ran diagnostics and found barley any water entering the unit. I accessed the control and tested resistance on The valve. The resistance showed too high indicating a failed valve. I tested the OWI and it showed good according to the techsheet. As per SW the control is not reading the sensor correctly. to replace the valve, control, and OWI sensor due to the age of the sensor and it being discolored. The customer agreed so I replaced the listed parts. I tested the unit and it is now working as designed with no leaks and no error codes present. I found excessive suds in the unit so I helped clear them out.
We serviced a
KITCHENAID ICE MACHINE
Model KUIX505ESS2
Near Spicewood, TX 78669
Brandon
Job Details: 04/27/2021
"Arrived on site to replace both pumps, after replacing unit tested good.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFTR1814QB4A
Near Manor, TX 78653
Matthew
Job Details: 04/27/2021
Arrived onsite for refrigerator not cooling properly. Upon arrival took temps. Temperature at normal range. Inspected FC for signs of buildup and found food items blocking ventilation. Could not duplicate any issues. Unit is functioning properly at this time. Explained to customer the importance of air flow to insure proper cooling. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ05
Near Georgetown, TX 78626
Jonathan S
Job Details: 04/27/2021
"Arrived on site for door handle falling off, RC doors not aligned and FC light not working. Inspected unit and work area. Found set screw stripped and not able to tighten or remove. Removed door handle to avoid scratching FC door. Will need to place leveling shim on back right side to level doors. Found FC light switch frozen in off position. Found minor ice were door did not seal completely. Tested FC door operation and removed ice from switch. Door operation check good. Will need to replace door handle with set screws. . ; ordrng 1 SHIM (SHIM) and 1 W11115761 (HANDLE)"
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Austin, TX 78754
Andy
Job Details: 04/27/2021
Arrived on site for washer not operating properly. Tested and inspected unit and found failed control. Removed failed part and replaced with new. Tested unit and all operations are normal. Instructed customer to keep close eye on unit to be safe. No water leaks present at time of service.
We serviced a
KITCHENAID REFRIGERATOR
Model KSCS23FVMK01
Near West Lake Hills, TX 78746
Luis
Job Details: 04/27/2021
"Arrived on site for water leaking. Removed base grill found water residue under drain pan,no signs of water leaking from another location diagnosed a crack in the drain pan,
We serviced a
WHIRLPOOL OVEN
Model KOCE507ESS09
Near Austin, TX 78749
Leonardo
Job Details: 04/27/2021
Arrived on site to replace control board console and sensor. Replaced all parts test unit and unit test good job complete.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LFHG2251TF5
Near Austin, TX 78745
Luis
Job Details: 04/27/2021
"Arrived on site for no ice. Found no water entering icemaker,found water source valve closed,turned on house water valve from wall,ran icemaker water filled icemaker."
We serviced a
KITCHENAID DISHWASHER
Model KDTE104ESS0
Near Georgetown, TX 78633
Tommy
Job Details: 04/27/2021
Arrived onsite for previously diagnosed parts. Upon arrival replaced unit Sump and tested. Unit is now operating as designed. Job Completed. No signs of leaks.
We serviced a
GE RANGE
Model JGP975SEK2SS
Near Lakeway, TX 78734
Brandon
Job Details: 04/27/2021
"Arrived on site for customer complaint of unit buzzing when trying to lite, found failed switch harness, I replaced switch harness, unit tested good."
We serviced a
KITCHENAID ICE MACHINE
Model KUID508ESS2
Near Austin, TX 78750
David Z
Job Details: 04/27/2021
"Arrived on sits to diagnose ice machine overproducing ice. Found bin thermistor out of range, causing ice to overfill. Replaced bin thermistor. Checked in diag and is showing good. All is now working as designed. Call complete."
We serviced a
WHIRLPOOL DRYER
Model WED4950HW
Near Round Rock, TX 78664
Jimmy J.
Job Details: 04/27/2021
Arrived on site for Dryer takes a long time to dry load of clothes even after cleaning dryer lint trap. Found vent is clogged with lint or debris. Ran temps while in timed dry. Dryer got up to 150 and wouldnt get any hotter. Removed it vent from wall port and heat shot up to 212 very quickly. Ran this same test three times to ensure the house vent was clogged. On second attempt I had the renter come in and see the temperature change when the vent was removed. Gave Landlord the number to Dryer Vent Wizard. Dryer heating as designed. Job completed.
We serviced a
KITCHENAID FREEZER
Model KBFO42FTX06
Near Buda, TX 78610
Richard
Job Details: 04/27/2021
Arrived onsite for the freezer ice maker not working. This is a built in refrigerator. During inspection found that the the ice maker was leaking water causing ice build up on the freezer floor. Also found ice build up as well. Found that the door gasket is not sealing properly. Will need to replace the ice maker and freezer door gasket and level the freezer door. Ordering parts and office to schedule ; ordrng 1 WPW10192907 (Gasket)
We serviced a
FRIGIDAIRE RANGE
Model PLES389ACD
Near Jonestown, TX 78645
Lou
Job Details: 04/27/2021
"Arrived on site to inspect range error code. Upon further inspection, customer advised that since the previous repair, the unit continues to show error code F3. Customer advised that they bake on 350 and after the food is done they put it on convection bake at 425 to brown the surface and the unit will shut down and show the error code. I tested the unit on Bake at 350 degrees and my average temps were within range. I tested on Bake at 425 and temps were within range again.I could not duplicate the error code. I recommended that the customer continue to use the unit as its operating as designed at this time. Job completed"
We serviced a
GE REFRIGERATOR
Model GNE29GMKBES
Near Austin, TX 78733
Luis
Job Details: 04/27/2021
"Arrived on site for defective fan,replaced fresh food fan motor,powered unit on fan running with no odd noise.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB543CMJZ00
Near Georgetown, TX 78626
Jonathan S
Job Details: 04/27/2021
Arrived on site for refrigerator door display will not come on. Inspected unit and work area. Tested voltage at door hinge and found 14 volts DC going to door. Measured voltage at control and found none. Connected door to reverse door hinge and found UI powering on. Found short in door harness. Will need to replace RC door. Office to schedule appointment when ETA is available. ; ordrng 1 W11289190/GRAY (RC DOOR)
We serviced a
MAYTAG DRYER
Model MED6230RHW0
Near Andice, TX 78628
Jonathan S
Job Details: 04/27/2021
Arrived on site for dryer with error code F3-E2. Inspected unit and work area. Performed diagnostics mode and verified fault code and cleared. Measured wire harness resistance from control to harness and closed circuit. Found opened harness enter. Removed failed harness and installed new. Tested operation. All tested good.
We serviced a
MAYTAG REFRIGERATOR
Model MFX2876DRM00
Near Pflugerville, TX 78660
Andy
Job Details: 04/27/2021
Arrived on site for refrigerator making noise and frost buildup. Upon arrival customer informed me that there is no ice buildup. Inspected and found no ice buildup in FC or RC and unit is cooling properly. Tested and inspected unit and could not reproduce any abnormal noise. Found noise possibly from condenser coils. Made needed adjustments. Advised customer that if noise happens again to please record it. No water leaks present at time of service.
We serviced a
WHIRLPOOL MICROWAVE
Model WMC50522HS2
Near Hewitt, TX 76643
James
Job Details: 04/27/2021
Performed streem diagnosis. Unit is a replacement model and no parts are available. Customer started a heating cycle with a glass of water. Unit makes a loud humm at start up and then goes quite. Heating system has failed.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS01
Near Round Rock, TX 78665
Jimmy J.
Job Details: 04/27/2021
Arrived on site for TURN ON BAKE NOT HEATING UP AT ALL HOWEVER AFTER NUMEROUS ATTEMPTS WILL WORK - BROILER WORKS. Placed in diagnostics and F6E4 came on. Cycled power off and removed ACU and installed new ACU. Cycled power back on and error was gone. Selected clear error history anyway. Placed oven in a preheat at 350. Oven is heating as designed. Job completed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Leander, TX 78641
Justin
Job Details: 04/27/2021
"I arrived on site for a refrigerator still not making ice. Upon arrival the customer stated he could hear the IM working, but it was getting no water and he could hear the valve buzz. I tested temps and found the FC at -3?F, RC at 40?F, and the ice box at 6?F. I put the unit into diagnostics mode and he door ic box and tray thermistor read -4?F. I ran the fill on the IM and you could hear the valve click on but no water coming at all. I then ran test 120 and found the IM itself working as designed still. I then called techline and spoke to Bruce and received SR# 7730621060. Bruce walked me through checking the fill tube and found that the fill tube was frozen through and the heater possibly not working. We found we will need to replaced the fill tube. I am ordering the part and office to reschedule. ; ordrng 1 W11391302 (Fill Tube With Heater)"
We serviced a
KITCHENAID RANGE
Model KSGB900ESS1
Near Austin, TX 78731
Kevin
Job Details: 04/27/2021
site and inspected range and found it is showing F2E1 again and there is no operation. Control panel made no difference, another one will be needed, will bring back Control board and all harnesses, and knob bezels to complete repair.; O-emld tckt"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS03
Near Austin, TX 78717
Kayman
Job Details: 04/27/2021
Arrived onsite for wall oven combo not responding to touch. Upon inspection I confirmed the complaint. I called techline and spoke to Andrew SR#7730620662. I explained what was going on and advised that I would be replacing the console on this trip to resolve the touch sync issue. He agreed so I installed the console and tested the unit. The unit is working as designed at this time. The customer connected the unit to WiFi while I was onsite but he still had multiple previous ovens active on his whirlpool app. I advised him to call the WiFi team to get those deleted just Incase they might cause any connectivity issues. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Austin, TX 78728
Wesley
Job Details: 04/27/2021
Arrived onsite and found unit operating as designed. Explained normal evap defrost and draining process. All checks good.
We serviced a
WHIRLPOOL MICROWAVE
Model WML75011HZ8
Near Austin, TX 78722
Matthew
Job Details: 04/27/2021
"Arrived onsite to replace previously diagnosed parts. Replaced high voltage mag, capacitor and diode. Tested unit and unit is functioning properly. Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near Austin, TX 78754
Andy
Job Details: 04/27/2021
Arrived on site for dishwasher not dispensing soap. Tested and inspected unit and found failed dispenser. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM03
Near Taylor, TX 76574
Andy
Job Details: 04/27/2021
Arrived on site for refrigerator still not dispensing water properly. Removed filter and installed filter bypass and tested unit and all water dispensing is normal. Issue is with water filter. Informed customer on this. No water leaks present at time of service.
We serviced a
WHIRLPOOL COOKTOP
Model WFE525S0JZ0
Near Austin, TX 78728
Wesley
Job Details: 04/27/2021
Arrived onsite for cosmetic scratching. Advised customer that cooktop scratching is no longer covered after 30 days. All checks good. Unit is now operating as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHW1
Near Austin, TX 78702
Jacob
Job Details: 04/27/2021
"Arrived onsite for unit not filling with water. Tested unit. Unit would not fill with water. Replaced valve. Tested unit once again. Still no water. Upon further inspection. Found that the valve from under the faucet will put water out for the faucet, however to the dish washer there was no pressure of water going to the dishwasher. Let customer know that it is a plumbing issue. No issues at this time. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHV02
Near Austin, TX 78725
Jacob
Job Details: 04/27/2021
Arrived onsite for unit making too much ice. Customer said the metal arm had fallen off and they attempted to put it back on. Arm had fallen out of the switch for the ice maker. Re installed arm. Arm is clicking as it should into place. No leaks at this time. Job complete
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW3
Near Austin, TX 78745
Richard
Job Details: 04/27/2021
Arrived onsite for the washer shaking while in operation. Talked with customer and found that they were overloading the washer which was causing the issue. Advised customer on use and care of washer . All functions tested good complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB2
Near Pflugerville, TX 78660
Wesley
Job Details: 04/27/2021
Arrived onsite and found unit backfilling from not having a hi loop installed. Repaired by installing a hi loop. Unit is now operating as designed. Advised customer on repair. All checks good.
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW
Near Tow, TX 78672
Cliff
Job Details: 04/27/2021
Arrived on site to diagnose a washer that is not cycling properly. Found drain line to far in sandpiper causing a siphon. Corrected line and all is working properly at this time and no leaks were found at time of service .
We serviced a
KITCHENAID OVEN
Model KOSE500ESS04
Near Lakeway, TX 78734
Robert
Job Details: 04/27/2021
Arrived on job for complaints of fan noise. Found making on fan blade. Replaced fan and test.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ4
Near Pflugerville, TX 78660
Wesley
Job Details: 04/27/2021
Arrived onsite and found power to unit but potato fire had caused hi limit thermostat to short and damaged wave guide cover. Ordering cover and thermostat to repair. ; ordrng 1 W11193296 (Wave guide cover)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Georgetown, TX 78626
Jonathan S
Job Details: 04/27/2021
"Arrived on site for dishwasher, dispenser door not staying closed. Inspected unit and work area. Found clip on door broken off. Removed failed dispenser assembly and installed new. Performed diagnostics mode, no error codes. Monitored test cycle and found dispenser operation as designed. Monitored all other operations. All tested good, no water leaks detected."
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS01
Near New Braunfels, TX 78130
Noah D
Job Details: 04/27/2021
"Arrived on site to inspect unit for not turning off and issues during operation. Upon inspection found the unit UI malfunctioning, replaced UI and found no issues. Complete"
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JB0
Near Seguin, TX 78155
Noah D
Job Details: 04/27/2021
"Arrived on site to inspect unit for not heating, upon inspection found the e0f1 error for a failed control, checked the unit and found a burnt spot on the control. Ordering control. Office to reschedule ; ordrng 1 W11342871 (CONTROL )"
We serviced a
JENN-AIR REFRIGERATOR
Model JS42SSDUDE01
Near Seguin, TX 78155
Noah D
Job Details: 04/27/2021
"Arrived on site to inspect unit for not illuminating cab, upon inspection found the upper left module out, replaced module and tested unit for issues, no issues found. All lights returned. Complete"
We serviced a
JENN-AIR DISHWASHER
Model JDB8700AWP3
Near New Braunfels, TX 78132
Noah D
Job Details: 04/27/2021
"Arrived on site to inspect dishwasher for not operating and condensation build up, upon inspection found the seal on UI compromised, replaced UI and latch per last visit. Checked unit with no issue. Complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ08
Near San Marcos, TX 78666
Andrew
Job Details: 04/27/2021
"Arrived on site to test unit for freezing things in RC. Found damper was blocked with beer. Beer was frozen. FC was 3 degrees(set to0)upon arrival and RC was 40 degrees(set to 42). Found damper opening and closing as designed. RC thermistor was not in range. Replaced thermistor, tested unit, unit works good. Advised customer on blocking damper and tall items blocking thermistor from reading properly. No leaks detected. Job complete."
We serviced a
WHIRLPOOL DRYER
Model WED6200SW1
Near Temple, TX 76502
Tyler
Job Details: 04/27/2021
Arrived on site for dryer that quit working after previous repaired thermal fuse. Upon for the diagnosis I found the thermal fuse had blown and I read diagnose the heating element and other fuses that gauge high heat etc. found that the heating out was not grounding out and the other thermal hardware is functioning as designed including the high limit cut off and high limiter. Read a heat temp check on the unit and found it fluctuating between 120 and 200? averaging a 160? temp as designed by manufacture inform the customer now that they have the dryer vent cleaning done it should be safe enough to reconnect the dryer and they can use it from here on out without any issues I did go ahead and reinstall a new thermal fuse that was previously put on to ensure of Drywood function properly. Call complete
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JS0
Near Round Rock, TX 78664
Jimmy J.
Job Details: 04/27/2021
"Arrived on site for The oven keeps showing Err sign and when we turn it on it doesn't heat F1E0 Err, F1, E0. Placed in diagnostics and only error code was the F1 E0. No other error codes present. Cleared error code and removed control and installed new control. Ran preheat up to 350. Oven reached preheat as designed. Tested all elements and they were all heating as designed. Job completed."
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near San Marcos, TX 78666
Andrew
Job Details: 04/27/2021
"Arrived on site to test unit for gasket falling off. Found gasket missing bottom clips. Replaced gasket, tested unit, unit works good. Job complete."
We serviced a
MAYTAG REFRIGERATOR
Model MSS25C4MGK00
Near Round Rock, TX 78681
Kayman
Job Details: 04/27/2021
Arrived onsite for refrigerator freezing food on the RC. Upon inspection I found heavy frost on the top shelf of the RC. I ran diagnostics and found the sensors good. During damper test it sounded like the damper would open but sounded off. I removed the damper and found a block of ice formed causing the damper door to stay open. I replaced the damper and thermistors and tested the unit. The unit is working as designed at this time and no leaks were detected during time of service. Job complete.
We serviced a
AMANA DRYER
Model NED4655EW1
Near The Hills, TX 78738
Robert
Job Details: 04/27/2021
Arrived on job for complaints of not drying and noise. Checked air flow and it?s not good customer will have vent cleaned. Removed front panel and found screw stuck in felt seal. Removed screw and test dryer. All functions working properly.
We serviced a
MAYTAG WASHER
Model MVWB765FW0
Near Georgetown, TX 78633
Jonathan S
Job Details: 04/27/2021
"Arrived on site for washer leaking water. Inspected unit and work area. Performed diagnostics mode and checked fault codes. Found fault code F3-F2 inlet water temperature fault/ thermistor and F2-E1 UI stuck key. Cleared error codes. Ran encoder test and found all keys responding. Ran manual test mode and found unit leaking at inlet valve assembly. Tested all other operations and tested good. Thermistor will come with inlet valve assembly.Removed failed valve and installed new. Assembled unit and tested operation in manual test mode. Monitored water connection and observed operation. All tested good, no water leaks detected.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ4
Near Harker Heights, TX 76548
Al
Job Details: 04/27/2021
Arrived on site to install previously ordered part.R&R the control.Reassembled and unit tested as designed WITH TONES.JOB COMPLETE
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS06
Near Georgetown, TX 78626
Tommy
Job Details: 04/27/2021
"Arrived onsite for previously diagnosed parts. Upon replacing mag found unit had same result called tech line and spoke with 7730612971 Chris, he stated it is likely wire break. Ordering wiring harness. Office to reschedule upon receiving.; ordrng 1 W10907653 (Main harness) and 1 W10498567 (Mag wiring)"
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS0
Near Leander, TX 78641
Justin
Job Details: 04/27/2021
Arrived on site for a dishwasher not draining. The customer stated that another company came out and said it was due to the drain hose being improperly routed. The customer had the drain re routed and ran a cycle after that. She found that the unit did not drain at the end of the cycle still. Upon further inspection I found the unit powered off at the wall switch. I turned it on and manually drained the water in the tub. The drain ran as designed. I then put the unit into diagnostics mode and found stored error code F6E4 for inlet water float switch open. I ran a test cycle and found the unit working and draining as designed. I observed the drain line and found the flapper opening and closing properly. I found nothing stuck under the float switch and the switch working as designed. I found the harness plugged in correctly at the pump and control. I found proper voltage to the unit as well. I called techline and spoke to Chris and received SR# 7730614272. He recommended to replace the drain pump and control at the same time. Ordering control and will return to install..; ordrng 1 W11305303 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Dripping Springs, TX 78620
Brandon
Job Details: 04/27/2021
"Arrived on site for customer complaint of unit not dispensing ice, found failed ice bin, I replaced ice bin, unit tested good."
We serviced a
MAYTAG WASHER
Model MVWB965HC0
Near Seguin, TX 78155
Noah D
Job Details: 04/27/2021
"Arrived on site to inspect unit for not closing correctly, upon inspection found the right side hinge snapped at pin. Replaced hinge and moved over all hardware. Checked for issues and found none. Complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near Pflugerville, TX 78660
Andy
Job Details: 04/27/2021
Arrived on site to install previously diagnosed pads. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
We serviced a
KITCHENAID OVEN
Model KEHC309JSS05
Near Lakeway, TX 78734
Robert
Job Details: 04/27/2021
Arrived on job for complaints of microwave door falling. Will need springs to repair parts only show one side available. ; ordrng 1 PARTResearch and 1 WP4451009 (spring)
We serviced a
MAYTAG DRYER
Model MEDX700AG0
Near San Marcos, TX 78666
Andrew
Job Details: 04/27/2021
"Arrived on site to test unit for not heating. Found bad element. Cleaned unit and replaced element. Tested unit, unit works good. Advised customer to have venting cleaned by professionals to prevent future issues.
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED25PWXAN01
Near Killeen, TX 76542
Al
Job Details: 04/27/2021
"Arrived on site to install previously ordered parts.Removed and replaced the the ice maker and added the bail arm.Ice maker working properly, but the valve is defective, not allowing the water to enter the unit from the wall.Checked voltage at the wall and valve is getting the required voltage, but is simply aged and defective causing the malfunction Ordering the valve and customer is going to purchase the fill hose from the wall to the valve.Office to schedule return services.; ordrng 1 4318046 (REG, WATER INLET)"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Manor, TX 78653
Matthew
Job Details: 04/27/2021
Arrived onsite for washer not completing a cycle. Upon arrival put unit in diagnostics and found error code for long/no fill. Ran diagnostics and found valve failure. Will need valve replaced. Also while testing found that in drain cycle unit is not draining properly. Potential clogged standpipe. Notified customer and customer will need to correct before next visit or risk flooding area. Office to reschedule. ; ordrng 1 W11038689 (valve)
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Austin, TX 78723
Jacob
Job Details: 04/27/2021
"Arrived onsite for unit not having power. Checked voltage. Unit was getting 240v. Upon further inspection. Found that the thermal fuse was bad. Replaced fuse. Tested unit. Unit tested good. No issues at this time. Asked customer if it would take her long to dry clothes, they said yes. Let her know that the duct needs to be cleaned out, could be the issue to blowing the fuse to the unit.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS2
Near Leander, TX 78641
Justin
Job Details: 04/27/2021
"Arrived on site for MW causing grease splatter over the unit. Upon further inspection I found grease on cabinets coming from charcoal filter area. I found the grease filter on the unit very dirty and the fan working as designed. The customer stated they cook a lot of greasy foods, and I advised them to start using a grease catcher to help prevent this. I also advised them to clean the grease filter. I let the customer know this is normal operation and the unit is running as designed. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ
Near Elgin, TX 78621
Matthew
Job Details: 04/27/2021
Arrived onsite for refrigerator icemaker not functioning. Upon arrival put unit in diagnostics and found error code E2 for ice maker lost position. Ran test cycle and unit did complete harvest and bump ice. Ran fill test and unit did fill. Power cycled unit to clear error code. If symptoms persist recommended replacing ice maker. Job complete
We serviced a
WHIRLPOOL DRYER
Model LER7648KQ2
Near Waco, TX 76706
Jonathan M
Job Details: 04/27/2021
Arrived on site for a dryer that?s heating but not turning. Inspected unit and work area. Confirmed customers complaint and disassembled unit. Found the belt had broken due to the idler pulley breaking. Replaced both with the repair kit sent and tested unit. Unit begin working as designed. Call complete.
We serviced a
WHIRLPOOL MICROWAVE
Model n/a
Near Leander, TX 78641
Tommy
Job Details: 04/27/2021
Arrived onsite for microwave hood light being stuck on. Upon arrival replaced control and found no difference. Spoke with tech line and ordering lamp base bulb and control. Office to reschedule upon receiving.; ordrng 1 W10210871 (Base) and 1 8206232A (Bulb) and 1 W10892389 (Control)
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS0
Near Austin, TX 78739
Richard
Job Details: 04/27/2021
Arrived onsite for the for the oven cooktop is damaged. Replaced cooktop and all functions tested good complete
We serviced a
KITCHENAID RANGE
Model KODE300ESS02
Near Austin, TX 78738
Robert
Job Details: 04/27/2021
Arrived on job for complaints of error code. Confirmed code for appliance Manager. Replaced control for upper oven. Lights blink on and off. Replaced console and problems still there customer will have electric checked possibly floating ground.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS03
Near Seguin, TX 78155
Noah D
Job Details: 04/27/2021
"Arrived on site to inspect unit for not cooling, upon inspection found the unit in a off state, tried to change state of unit or program, no feedback from UI, replaced UI control and found the overlay was shorted as well, ordering overlay and module. Office to reschedule ; ordrng 1 W10464767 (MODULE ) and 1 W10632601 (OVERLAY )"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS3
Near Austin, TX 78729
David Z
Job Details: 04/27/2021
Arrived on site to install control to resolve bulb always being on. Replaced control and retested with new bulb. Unit is now operating at designed. Call complete.
We serviced a
MAYTAG DISHWASHER
Model MDB9979SKZ0
Near Temple, TX 76502
Tyler
Job Details: 04/27/2021
Arrived on site for dishwasher giving F8 E2 errorcode and an F8e4 code. from further diagnosis I found unit was partially functioning during diagnostic test and when I just some of the bottom of the unit I found it was due to the flood switch getting stuck and not allowing the dishwasher to realize that the unit was empty and had to water in it I would had to replace the flood switch and verified to see if the unit was overfilling but could not get any indication that the unit was leaking water. at this time unit is functioning as designed after replacing flood switch call complete
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0AS04
Near Round Rock, TX 78681
Wesley
Job Details: 04/27/2021
Arrived onsite and replaced the fuse to repair. Advised customer on best use to avoid fuse going out. All checks good. Advised customer on repair.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM00
Near Lago Vista, TX 78645
Lou
Job Details: 04/27/2021
"Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I found that the ice maker failed to harvest after the last service call. It had ice cubes in the tray and the tines had stopped mid harvest cycle. I removed and replaced the ice maker and retested and unit is operating as designed. Cycle power to the unit to reset controls. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW0
Near Austin, TX 78758
Scott
Job Details: 04/27/2021
"Arrived on site ,replaced control. All checked normal. No water leaks detected at time of service. Job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Austin, TX 78750
David Z
Job Details: 04/27/2021
"Arrived on site to diagnose dishwasher with lights and issues. On arrival found error codes F10E2 for vent wax motor electrical issue, F7E1 single speed wash motor failure. Customer told me that unit wasnt draining. Found that the error codes and no drain can be caused by issues with the vent wax motor. Replaced vent motor and retested. Unit is working as designed. No leaks found. Call complete."
We serviced a
ESTATE RANGE
Model TES356RD0
Near Killeen, TX 76549
Al
Job Details: 04/27/2021
Arrived on site to install previously ordered parts.Removed and replaced the 3 defective elements.Reassembled and now ALL 4 work properly.Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS00
Near Killeen, TX 76549
Al
Job Details: 04/27/2021
"Arrived on site and inspected side by side KitchenAid refrigerator with cooling issues.Confirmed the complaint and took temperatures in both sections and got -1 and 55 degrees.Observed a massive ice buildup on the fan scroll that was so frozen over
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS0
Near Austin, TX 78745
Richard
Job Details: 04/27/2021
Arrived onsite for the oven range control not working. Replaced control board and all functions tested good complete
We serviced a
KENMORE REFRIGERATOR
Model 106.555224
Near Florence, TX 76527
Jonathan S
Job Details: 04/27/2021
"Arrived on site for refrigerator not producing ice. Inspected unit and work area. Found light on PC board. Checked voltage at ice maker and found none. Measured voltage at PC board and found 120 volts. Removed failed control and installed new. Cycled ice maker and monitored operation. All tested good, no water leaks detected."
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Austin, TX 78758
Scott
Job Details: 04/27/2021
Arrived on site for no drain washer . Found drain motor had failed . Replaced pump motor . Ran diagnostics all checked normal. No water hook ups . Job complete
We serviced a
FRIGIDAIRE MICROWAVE
Model FFMV164LSA
Near Lakeway, TX 78734
Robert
Job Details: 04/27/2021
Arrived on job for complaints of no power. Found fuse open ran line fuse to check why. When heating loud crack and flash turn off heating and inspected source. Wire harness damaged arcing to frame shorting out unit. Microwave has plastic damage to console and grate from age. Repairs not recommended. ; ordrng 1 5304464100 (wiring harness) and 1 5304509451 (FUSE)
We serviced a
ROPER DRYER
Model RED4516FW0
Near Waco, TX 76705
Jonathan M
Job Details: 04/27/2021
"Arrived onsite for a dryer that is not starting. Inspected unit and work area. Tested voltage at the wall and found proper voltage. Checked voltage at the terminal block and found proper voltage. Tested unit and found unit not starting. Checked continuity through the fuse, start switch, and door switch and all tested good. Checked voltage going to the timer between black and light blue and found 50 V with it connected to the timer. Checked voltage from black to purple with the connector on the timer and found 50V. Removed the connector from the timer and found 240 V from black to blue and black to purple. Spoke to SW and was advised that it would either be a timer issue or a motor issue. Replaced timer due to previous issue of voltage supply. Tested unit and unit began working as designed indicating the improper voltage from the wall caused the contacts in the timer to short. Unit is now working as designed. Called complete."
We serviced a
AMANA DISHWASHER
Model ADB1500ADS4
Near Austin, TX 78749
Leonardo
Job Details: 04/27/2021
Arrived on site to test unit for unit for unit tripping breaker. Test unit and found shorted control board.