"Arrived onsite for the freezer not cooling. Replaced compressor, drier. Vacuumed down the system. Added Freon and pressures are good and holding. Freezer is cooling. Complete"

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Went to replace infinite switch and checked wiring diagram. Found issue was not with the infinite switches but with the element. Tested voltage from the pink wire to ground eight on each element and found 125 V present. Could not find which element was the problem so called SW. She had me disconnect all pink wires off of the elements and attach them one at a time to see which tripped the hot indicator light. Found the left front element causing the hot indicator light to turn on without being hot. Ordering left front element and office will need to contact customer about return date due to shipping.; ordrng 1 WPW10187839 (elmnt-surf)

Arrived on site to test unit for upper rack falling and door panel coming off. Test unit and found stopper broken replaced stopper with part whirlpool had shipped to customer. Replaced screws for panel test unit and unit test good job complete.

Arrived onsite for unit shutting off the breaker during mid cycle during oven heating periodically. Looked at unit for any exposed wires while testing the unit. Could not duplicate the issue. Customer said that the outlet is tied off with lights and other receptacles in the kitchen. Called tech line to report findings. Said that unit needs to be in a dedicated circuit and not shared. Got sr#7730296283. No other issues at this time. Job complete

"Arrived on site to install previously diagnosed parts. Inspected area. Replaced refrigerator compartment evaporator fan and reassembled unit. Unit begin to run as designed. However, the customer had complained that before the last trip out, he had mentioned to the technician about a light being out in his refrigerator section. All other lights were dim but the left front refrigerator compartment module was completely out. Ordering the module and office will need to contact customer about return date due to an out of stock item.; ordrng 1 W11462342 (MODULE)"

"Arrived on site for unit over heating. Ran diagnostics pumps and water passed,compressor powered on,condenser fan powered on. Found dirty condenser coils cleaned condenser coils unit passed all diagnostic test"

Arrived onsite and found unit to have no function. Tested power supply and found no power at the power block and no power at the dedicated outlet. Breaker was not tripped. Instructed customer that electrician would be needed to repair supply problem to restore dishwasher function. Unit is otherwise installed properly and should work as designed.

"Arrived on site to inspect dryer for not heating, upon inspection found the dryer heating but with no airflow, could not find blockage in vent tube, customer must have duct cleaner out. Complete"

Arrived on site for microwave not heating. I inspected the unit and work area. I gained access to the magnetron and tested it. It was showing to be shorted to ground. I replaced the mag cap and diode. I reassembled the unit and tested it. I found it working as designed. Job complete.

Arrived on site to diagnose a refrigerator that is leaking from icemaker. Replaced icemaker and filter at homeowners request. All is working properly at this time and no leaks were found at time of service.

"Arrived on site for not dispensing water. Diagnosed a frozen water tank,removed cover assembly,y found gap between fan scroll and air tower causing cold air to freezer water tank,repaired gap between Stan scroll and air tower. Tested dispenser water dispensing"

"Arrived on site for customer complaint of ice maker failure, found arm bar was not inserted into ice maker, I inserted bail arm into ice maker, unit tested good."

Arrived on site for a washing machine that is not spinning out clothes. Inspected unit and work area. Placed Sienna in Service diagnostics and found an F0 E5 (off balance load) and F8 E1 (no fill/siphoning condition) error codes. Ran the unit through an auto test and the unit ran as designed. Placed the unit in a high-speed spin and found the unit slightly unlevel. Raise the feet on the unit and had the customer placed a load inside the washer to run and saturate to do a drain and spin cycle. The unit did the drain and spin cycle fully without going off balance and completely wrong out all the clothes. I advise the customer that the issue was probably with the load that they ran. Went over user care guide in the unit is working as designed. Call complete.

"Arrived onsite for a refrigerator that is not making ice. Inspected unit and work area. Customer advised that not only are they having icemaker issue but that their water dispenser will dispense an ounce of water and stop dispensing. They advised that if they open the door or press any buttons on the on the door it?ll start working again but every single time they go to dispense water does the same thing. Tested icemaker in diagnostics and the icemaker would not turn. I called tech line and spoke to Adrian SR number 7730295765. He advised for me to check voltage going to the icemaker and we found proper voltage. He advised that he would be out in issue with the bad icemaker. Replace icemaker and found the icemaker over rotating past the home position. Adrian advised that the issue would have to be with the icemaker not making contact with the switch to tell the control that it was back at home position and that the ice maker was faulty. He advised to order another icemaker and advised for the water dispensing issue that there was a service pointer on this issue. He advised for me to turn down the water pressure at the wall to fix that issue. .; ordrng 1 W10908391 (icemaker)"

Arrived on site to test unit for fan to slow. Test unit and found f8e0 erro and shorted keypad error. Will order new fan and console. Will replace fan office to reschedule ; ordrng 1 W11107275 (Cooling fan) and 1 W10913685 (Control panel)

"Arrived on site for customer complaint of of unit not producing ice, when I arrived the ice maker was working. I ran diagnostic tests on ice maker, ice bin switch, water valve and ice mold thermistor, unit tested good, also inspected door wire harness, tested good.

Arrived onsite for the washer not spinning the clothes dry. During testing found that the spin basket was not leveled. It to far to right side causing an unbalanced issue. Leveled the spin basket to center and washer tested good. Advised customer on use and care. Complete

Arrived on site to diagnose a range that is not baking properly. Found silicone liner in bottom of unit blocking vents in oven liner. Removed liner and tested unit. All is working properly at this time.

Arrived onsite for dishwasher door getting caught. Upon arrival found unit kickplate was not tightened on left side and screw was missing causing kickplate to get caught in door. Used screw tech had on hand. To tighten kickplate and tested unit. Unit is now operating as designed.

Arrived onsite for refrigerator leaking. Upon arrival found unit refrigerator evap and FC evap not clogged. Pulled unit and found unit drain hoses pointed to drain onto floor and not drain pan. Adjusted. Job Completed.

Arrived onsite for unit tripping breaker still. Upon arrival found when unit ice maker is off unit does not trip. . Job Completed.

Arrived on site and inspected washer shaking horribly during spin cycle.Confirmed the complaint and found the unit was not balanced.I adjusted the leveling feet and unit now functioning properly to customers satisfaction.Job complete

"Arrived on site to inspect refrigerator with no lights and UI intermittently going blank. Upon further inspection, customer advised that the unit has gotten worse since the last repair as the water dispenser and ice maker dont work now. I inspected the deli UI and found it turned off and no lights on inside the unit. I removed the deli UI and unplugged it and after a few seconds, all the interior lights came on and the UI recognized that the deli drawer was opened. Tested the water dispenser and it continued to fail. I removed the deli drawer door and inspected the deli harness and found the black wire was broken. I removed and replaced the harness and retest3d the unit and it is operating as designed. No water leaks observed during service, job completed.

Arrived on site to install previously ordered part.Handed the ice bin to customer to wash out before installing it into his refrigerator.Job complete

Arrived on site to replace friction sleeves on dishwasher door. Replaced sleeves and verified door is working properly. All is working as designed. Call complete.

"Arrived on site to inspect washer hinge issues. Upon further inspection, I found the lid broken at the left hinge and the door not staying closed. I removed the broken piece that contained the hinge and closed the door and tested the unit. Unit operates as designed other than the lid. Holding the lid just right and the latch will lock. I am ordering the lid, both wire hinges and CNOTE-LSO FOR TRAINING. No water leaks observed during service.; ordrng 1 W11101059 (Lid) and 1 CNOTE (LSO FOR TRAINING) and 1 WP8563965 (Left wire hinge) and 1 CNOTE (LSO FOR TRAINING) and 1 WP8572974 (Right wire hinge)"

Arrived on site to test unit for not self cleaning. Found no issues with unit. Unit heats as designed(took pics of temp). Latch engaging as designed. No stored error codes. Blower fan operating as designed. No current issues found. Job complete.

Arrived on site to test unit for oven not igniting. Test unit and found igniter shorted out. Secured igniter test unit and unit test good job complete.

"Arrived on site to check refrigerator for no operation. Found lights and fans running but no dispenser functions. HV control is not sending voltage to the user interface. Replaced hv control, programmed the unit. All funtions have returned to normal. Job complete"

"Arrived on site to inspect fridge for not cooling in both sections, upon inspection found the compressor running but with loud squeaking and no cooling, checked evap and found dent with no frost past the dent. Ordering sealed system. Office to reschedule ; ordrng 1 2188822 (EVAP ) and 1 SEALEDSYSTEM (SEALED SYSTEM ) and 1 TJ90SF8404 (ACCESS ) and 1 W10695094 (COMPRESSOR ) and 1 W11209389 (EVAP )"

"Arrived on site to inspect oven for not keeping time and issues holding temps, upon inspection found the console connected to WiFi but still having temp issues, voltage was being supplied to elements, ordering console to fix temp issues. Office to reschedule ; ordrng 1 W11105007 (CONSOLE )"

performed streem diagnosis. found no power at control. customer had 3 light switches on wall and we found that one of the switches controls the power to dishwasher. when she turned it on the dishwasher began to work.

"Arrived on site to inspect cooktop burners. Upon further inspection, the customer advised that the middle burner doesnt ignite properly and when it does, a large flame shoots out from it. I tested all the burners and all are operating as designed except the middle burner. I found the ignitor isnt arcing correctly and lots of gas is being released. I removed the cooktop panel and inspected the burner and found lots of old debris on the burner and down inside the burner. I attempted to clean the debris with no luck. . ; ordrng 1 WPW10639175 (Orifice holder) and 1 CNOE (LSO PER CUSTOMER REQUEST)"

"Arrived on site for refrigerator with lights out in FC and RC, as well loss of cool. The customer stated they feel that their vegetables in the produce drawer are expiring quicker than usual. I tested temps and found RC at 37?F, produce drawer at 39?F, and FC at 6?F. I then tested the thermistors and they both passed, both evap fans functioned as designed, baffle motor opened and closed, condenser fan turned on, and defrost heater and bi-metal were functioning as designed. I found the unit cooling as designed and that the customer may have been over loading the unit. I advised the customer on my findings. I ohmd out the FC light and found it open and needing to be replaced. I installed the new light. The lights throughout the unit are now functioning as designed. Call complete."

Arrived on job for complaints of warm temperature. Found evaporator cover in ice. Entered diagnostics and turned on heater. Heater working so thermistor and heater good. Replaced control.

"Arrived onsite for unit not turning on. Looked at unit. Had no power. Checked voltage, unit getting 240v. Upon further investigation. Found that the UI panel had burned up. Ordered part. Office to reschedule ; ordrng 1 WPW10325426 (cntrl-elec)"

"Arrived on site for dryer not drying. Upon arrival customer stated dryer had stopped heating completely. Upon diagnosis I verified heating element, thermal cutoffs were all functioning and that the timer was receiving and sending power. I then found the white thermal fuse had shorted out. I tried verifying if it was due to any clogs but I failed to find anything conclusive. I replaced the fuse and retested dryer and found unit fully functioning as designed. I recommended to customer that a dryer vent cleaning would be best to ensure unit isnt over heating. Call complete"

"Arrived on site. Replaced diffuser,bin And thermistor ran diagnostics all test passed."

"Arrived on site to install previously diagnosed cosmetically damaged parts from delivery. Replaced 1 upper door handle, pantry lid, and new freezer door. All is now working as designed. Call complete."

Arrived on site for oven racks not coming out. I inspected the unit and work area. I pulled the oven racks out and arranged them they way the customer wanted. I showed the cust inner the easiest way to remove the racks and clean the inside of the oven. Job complete.

"Arrived on site for noise complaint. Found condenser coil vibrating against cabinet,adjusted coil to prevent loud vibration noise. Found ice maker fill noise normal due to design. After adjustment to condenser noise no longer present on coil"

"Arrived on site for customer complaint of agitator broken, I replaced agitator and bolt, unit tested good."

Arrived onsite for refrigerator with door ajar alarm going off constantly. Upon arrival the customer stated that they turned the temp up in the FC and the alarm went away. I found the FC door switch stuck with ice and no interior lights in the FC. I was able to unstick the switch but I could still not get any function from it. I didnt receive the switch today so I will need to order it and return. Office to R/S due to part availability. ; O-emld tckt

Arrived onsite for a washer not draining. I found the washer drained. I ran the drain pump in manual diagnostics and found it working. I found no stored error codes in the control. I ran auto diagnostics and the units completed the cycle and worked as designed. I questioned the customer about it not draining and ms stated she thought it wasnt draining because it has a rotten egg smell. I found the smell coming from the house drain pipe and went over that and explained that hot water heater diodes can also cause the smell they were experiencing. I explained that the smell was not the fault of the washer.

Arrived on site to install previously diagnosed burner elements ordered by previous tech to resolve heating issues. Installed element and verified all are now heating. I advised the customer that the elements dont get and stay red hot with newer safety regulations and they will heat and cycle by design. All is now working as designed. Call complete.

"Arrived on site and attempted to inspect ice maker not producing ice.Attempted to remove the ice bin and unit was frozen solid into the unit.Advised customer she would have to defrost the unit and had her read and sign the defrost waiver.Ordering parts needed to repair the unit.Office to give customer a 48 hour heads up call, so customer can unplug the unit to defrost.; ordrng 1 W11185686 (ICE CONTAINER (MT05)) and 1 212643 (PERMAGUM STRIPS) and 1 W11415785 (WATER TUBE) and 1 W11346622 (RESERVOIR) and 1 W10913906 (COUPLER) and 1 W11265130 (SLIDE)"

Arrived on site replaced dented console . Job complete .

Arrived on site and inspect range and found inner glass is broken/shattered will need to bring back a new one to correct issue; ordrng 1 W11339500 (Glass) and 1 W10902192 (Door liner)

Arrived onsite for unit making a noise. Plugged unit back in. No noise from drain motor. Put unit in diagnostics. Tested unit. Unit tested good. Did notice suds at the bottom of the spin tub. Let customer know to not use too much soap. Because the soap can cause the control board to go into a drain mode. No issues at this time. Job complete

"Arrived on site for no,ice. Ran diagnostics weak water flow to reservoir with and without filter,unit passed all other diagnostic test,diagnosed a defective valve,installed a new valve ran diagnostics good water flow to reservoir.; used 1 W10897719 (Valve) from stock"

Arrived on site for dishwasher needing previously diagnosed door gasket as well as front leveling feet. Upon arrival I was able to install the necessary parts I then reassembled and tested the unit twice fully to ensure that it was filling agitating and draining as intended. I found no further issues to the unit and inform customer is ready for use. Call complete

Arrived on site to install regulator to resolve very little gas at cooktop. Replaced regulator with new and retested. Burners are now lighting instantly and no longer delaying. No gas leaks found after repair. Call complete.

Arrived onsite for dishwasher not powering on and not operating. Upon inspection I found the unit dead with standing water. I accessed the junction box and verified voltage to the unit. I removed the door panel and verified voltage going up to the control. I inspected the harness for any shorts or burns but found none. I found the main control was not sending voltage to the console. I replaced the main control and console and was able to test the unit through diagnostics . The unit is now working as designed and no leaks were detected during time of service. Job complete.

Arrived on site for microwave not heating. I inspected the unit and work area. I gained access to the magnetron and found it shorted out. I removed the magnetron and found it covered in arc marks I inspected the housing for the mag and found rust and arc marks as well. I spoke to the customer about the unit and how the arc marks and rust are the cause of the magnetron failing.

"Arrived onsite and found unit light function on control shorted, replaced control. Unit is now operating as designed."

Arrived onsite for the microwave not working. During testing found that door switches are causing the issue.

Arrived onsite for washer leaking. Upon inspection found failed valve. Replaced valve and tested unit. Unit is functioning properly. No leaks present at this time. Job complete

Arrived on job for complaints of not cooling. Found refrigerator not cooling but fans running. Checked compressor and it was not running and cold. Ran test 40 and no power supply to compressor. Ordering Orion control. ; ordrng 1 W11336586 (CONTROL )

Arrived on site for oven not maintaining temp. I inspected the bake and broil elements and found the in good condition. I tested the oven temp sensor and found it in range and changing with temperature.I am ordering the control to complete the repair. The office will reschedule when we have an eta on the part.; ordrng 1 W11432568 (Control)

Arrived on site for oven not keeping temperature. I inspected the bake and broil elements both check good. I checked the temperature sensor and it checks good. I am ordering the control. ; ordrng 1 W11432568 (Control)

Arrived on job for complaints of warm temperature. Found the evaporator very little frost pattern took pictures. Checked for leaks with light some glow around dryer area. Will need sealed system repair. ; ordrng 1 5303305677 (drier/filter) and 1 5303918275 (evaporator kit) and 1 5304507765 (compressor kit)

"Arrived on site to test unit for loud thumping noise. Found beads stuck in front panel felt padding. Also found motor mount hitting on framing. Installed sound pads underneath motor mount and removed beads from felt. Tested unit, unit sounds good. Customer was satisfied with improvement. Job complete."

Arrived onsite for washer not finishing cycle and leaking from the bottom. Upon inspection I found the cold side of the inlet valve was cracked and leaking. I explained that this can cause the unit to stop mid cycle if there is not enough water entering the unit. I replaced the valve and tested function through auto diagnostics. All tests passed. The unit is working as designed at this time and no leaks were detected during time of service. Job complete.

Arrived onsite and found unit thermostat failed from potato fire. Reset thermostat. Tested unit. All is working properly.

Arrived onsite for washer door locked from factory. Put unit in diagnostics and manually unlocked door. Ran diagnostics and calibrated unit. Lid lock is now functioning properly. Job complete.

Arrived onsite for dryer not turning or drying. Found failed fuse. Tested unit and unit is functioning properly. Job complete.

Arrived on site for a dishwasher not washing properly. I put unit into diagnostics mode and found stored error code F6E1 for low or no water. I then ran a test cycle and the unit did not fill with enough water. I found 120V going to full valve and found the water pressure at wall extremely high. I found a bad valve I installed a new valve and filled the unit several times. Unit is now filling properly.. Call complete.

"Arrived on site to inspect oven for not reaching temp, upon inspection found the oven element worked correctly, tested upper and lower oven to 350 with no issues, sensor tested good, all functions worked to spec. Complete"

"Arrived on site for customer complaint of upper rack falling down, I replaced the front two rollers on upper rack, unit tested good.

"Arrived onsite for microwave with display not working. Upon inspection I found the display had lines going through it but was still responsive. I unplugged the unit and verified voltage at the wall. When I plugged the unit back in it restored display and functions to the control panel. I began removing the control panel and the display went out again. I tugged on the connector for the control panel to main control and the display would flicker. I recommending replacing the control panel, panel control and main control for the repair.

"Arrived on site to test unit for no water to ice maker. Found valve connection was not connected. Secured connection, ran ice maker through cycle, ice maker operating as designed. No leaks detected. Job complete."

"Arrived onsite and found cooling issue and now water dispensing function. Found evap fan out. Narrowed water problem down to filter housing or dual valve. Returning with water parts to complete. Replaced evap fan. Unit is now cooling as designed with good airflow, a nice frost pattern and compressor pulling .6 amps.Unit is now operating as designed. ; ordrng 1 WPW10394053 (Filter housing) and 1 WPW10341320 (Dual valve)"

Arrived on site to install previously ordered part.Removed and replaced the main control and unit tested as designed.Customers father was on site and witnessed the repair.Job complete

Arrived on site for icemaker not harvesting. Upon arrival customer pointed out that they were missing the on/off arm to ice maker and upon further inspection I found that the icemaker arm had broken from he motor and fillcup. I replaced the ice maker and ran a harvest cycle to verify functionality. Unit working as designed call complete

Arrived on site for a dishwasher with UI not responding and clean LED flashing. I put unit into diagnostics mode and found stored error codes F9E1 for no drain and F10E2 for vent wax motor problem. I cleared stored error codes. I then ran a test cycle and found the test ran through as designed and the clean LED stopped flashing. I found proper voltage and parts ohmd out correctly at drain pump and vent motor. I called techline and spoke to Austin and received SR# 77300296601. He recommended double checking all connectors were plugged in and if so then replace the UI and control. The connections were fine. I am ordering the control and UI to replace. Office to reschedule. ; ordrng 1 W11410065 (Control) and 1 W11416788 (UI assembly) and 1 W11412291 (Drain Pump)

"Arrived on site and installed upper door gasket.Customer also advised she needed and requested the lower door gasket, which is ripped and causing leaks.Ordering WD08X21894 Lower door gasket and AUTHORIZATION Office to schedule return services due to part availability and authorization.; ordrng 1 WD08X21894 (Lower Door Gasket) and 1 AUTHORIZATION (AUTHO)"

"Arrived on site for an ice machine has no power. Inspected unit and work area. Found external drain pump covered in water. Removed plug from the external drain pump and plugged the rest of the unit into the outlet. The unit came on and started working as designed. Unplug the unit and replaced the external drain pump. The hose running from the ice bin was loose possibly causing the failure and water leak. seals and tested the unit in a fill and drain and had no leaks present. Unit is not working as designed. Call complete."

Arrived on site and inspected ice maker making ice non stop.Confirmed the complaint and found the bail arm wasnt in the correct spot to turn off the unit.I photographed and advised the customer of the issue and she was grateful.No parts needed.Job complete

Arrived onsite and tested dryer for not heating. Found unit had insufficient voltage. Only one leg of electricity was supplying properly. Customer will need electrician to correct. Dryer is otherwise operating as designed.

Arrived on site for an refrigerator that is not making ice. Inspected unit and work area. Attempted to jump icemaker and found icemaker would not turn. Tested voltage going to the icemaker and found proper voltage. Replaced icemaker and tested unit. Unit began working as designed.

Arrived on site for dryer not heating properly. Upon arrival I spoke with Mr. Bates and he informed me that he did not see any air codes or hardware or software issues that he could find and upon further inspection I found that the dryer had no air codes stored I checked all the thermal fuses and heating element and found everything had continuity and passed and nothing is grounded to itself I also found that the power supply was working as designed. Although at this point I also realize that the power cord was not properly staying mounted in the socket due to the fact that the cover was missing a screw that held the soccer together I inform Mr. B to my findings and when I was able to mount the power cord in properly I found that the dryer was fully functioning at this point I inform Mr. Bates that he would need to get a new screw for the cover

Arrived on site and inspected dishwasher not cleaning dishes.Confirmed the complaint and found the sump and motor were defective.Ordering the W11025157. Customer notified the part is PSP.Office to schedule return services due to part availability.Needs more work ; ordrng 1 W11025157 (MOTOR ASSM)

Arrived on site for a dryer that?s making a banging sound as it rotates. Inspected unit and work area. Customer advised that the unit sounds like tennis shoes are in the unit while running. Disassembled unit and found the idler pulley broken and wobbling as it was spinning. Replaced idler pulley and checked wheels. Found two wheels completely seized up. Replaced wheels and tested unit. Unit is not working as designed. Call complete.

Arrived on site to install previously diagnosed parts. I installed the lower spray arm and tested unit. Unit is now running as designed and no leaks observed at time of service. Call complete.

Arrived on site to diagnose a refrigerator with light not working in freezer. Found failed freezer led module and replaced it. All is working properly at this time and no leaks were found at time of service.

"Arrived on site to inspect washer for leaking, upon inspection found the washer working and some water residue around the cold connection, tested unit during normal cycle and ran full cycle to wash, drain and spun washer with no leaks, tightened down connection and checked for cracks on valve, none found. Complete"

Arrived on site for fridge not dispensing ice . Motor is turning . Found bin locked up and stipping of shaft . Replaced bin and shaft . Unit is now operating as designed . No water leaks detected at time of service. Job complete .

Arrived on site for oven being out of temperature. I inspected the unit and work area. I visually inspected the burner and found it in good condition. I gained access to the oven temp sensor and found it out of range. I replaced the oven temperature sensor. I retested the new sensor and found it in range. Job complete.

arrived on site for washer not connecting to Wi-Fi. Upon arrival I found that the unit was not pinging to the Internet connection whenever it was activated and not allowing for any proper connectivity for the unit I did verify however that the customers router was working correctly she also had her dryer and some other appliances already connected indicating that the router was not the problem I think all the whirlpool Wi-Fi team but after running multiple connection test we cannot get the washer to connect properly. Office will need to reschedule once availability of the UI facia is known in order to help resolve issue; ordrng 1 W11478525 (Ui fascia)

Arrived onsite for dishwasher adjuster kit being broken. Upon arrival found unit adjusters broken. Replaced adjuster kit and tested. Unit is now operating as designed. Job Completed.

"Arrived on site for customer complaint of no water and no ice, found water reservoir was frozen, maybe due to a return air duct being blocked and fridge set to low with not enough product. Customer is going to defrost unit and call us back if there is a problem, water valve and filter head tested good."

"Arrived on site for washer giving F8e1 error code. Upon arrival I called whirlpool pools techline and spoke with tech about current issue with washer and previous parts replaced. He instructed me to ohm the water valve and run a diagnostics cycle. During tests we could not pin point any issue but I did find the drain line was down just over a foot within standing drain pipe. Tech advised removing drain line up from distance it was sitting and made sure it was on,y 4 inches with drain.. upon retesting a normal test wash with extra rinse and customer did when they saw the issue arise, I was able to confirm unit I fully running at this time as designed. Techline has no further recommendations at this moment. Call completeSr# 7730299829"

"Arrived on site and inspected washer and found error code F9E2, and F2E1. Customer is experiencing white residue on clothing, items not washing properly, dry spots on clothes at the end of the cycle. washer has already had the updated control board in service pointer. spoke with techline and confirmed with customer that they are using the correct amount of detergent for each load

"Arrived on site for customer complaint of water paddle being broken, found paddle broken, cover and module also needed replacing, after replacing, unit tested good."

"Arrived on site to inspect washer for not starting, upon inspection found the console dead due to voltage issues,. Replaced console and tested. Complete"

"Arrived on site to install previously diagnosed and ordered part. Due to the control panel being damaged, I removed and replaced the panel and tested. Unit is operating as designed. No gas leaks detected during service, job completed."

"Arrived on site to diagnose refrigerator that customer says will intermittently set off the door open alarm even when all doors are closed. Customer has done most of our normal troubleshooting steps already. Issue persists with pantry Ui disconnected / reconnected. Customer has checked harness for pantry Ui as well. Checked and found all door switches good. Customer informed me it can be days before issue happens. Called tech line and talked to Robert, SR7730298774. Explained all the steps me and the customer have taken thus far. Pantry Ui has no water or evidence of damage. Tech line said to remove one of the connectors on the LED driver board and let it sit for several days and see if issue repeats. If issue is resolve then the unit needs a new LED driver board, otherwise issue can be in wiring or pantry control.

Arrived on site to test unit for damaged panel. Replaced panel test unit and unit test good job complete.