Service History 972

Near Austin, TX 78726
Tyler B.
Job Details: 11/27/2018
FREEZER WHIRLPOOL GX5FHTXVY04 "Arrived on site for frost build up in freezer. Found EVAP frosted. Failed bi metal, will need new harness and new heater for peace of mind. Prior repair was not fix for symptom. No leaks on site; ordrng 1 W1029224 (DEFROST HARNESS) and 1 W10825088 (heater)"
Near Austin, TX 78702
Scott
Job Details: 11/27/2018
RANGE WHIRLPOOL KSGG700ESS1 "Arrived on site for keypad issues . Found just the 9 button not working , all other buttons and features working . Replaced console with keypad . All buttons are now functioning . No gas leaks detected at time of service. Job complete."
Near Pflugerville, TX 78660
Wesley
Job Details: 11/27/2018
RANGE WHIRLPOOL WFG540H0ES1 Arrived on site and found control shorted and pinched sensor wire. Replaced control and I pinched sensor wire. Unit is now operating as designed. All checks good.
Near Austin, TX 78753
Joseph C.
Job Details: 11/27/2018
DISHWASHER WHIRLPOOL WDF330PAHS1 "Arrived on site for “leaking from front bottom” complaint. Per my previous diagnosis, removed and replaced broken upper rack manifold and spraybar. Tested unit. Unit is performing as designed. No leaks detected, at time of service."
Near Austin, TX 78705
Kevin
Job Details: 11/27/2018
WASHER WHIRLPOOL WFW92HEFC0 "Arrived on site and inspected washer and found a small hole in the pressure hose. Took one picture. Replaced pressure hose and cleared error codes through diagnostic cycle. No water leaks from connections at time of service, job complete"
Near Marble Falls, TX 78654
Thomas L.
Job Details: 11/27/2018
RANGE WHIRLPOOL WFE540H0ES2 Arrived on site for door not closing fully. Tested unit and found door had weak hinge Springs. Replaced and tested door and it closed properly.
Near Georgetown, TX 78626
Jonathan
Job Details: 11/27/2018
REFRIGERATOR WHIRLPOOL WRS315SDHB00 Arrived on site and found no answer at door or phone. Contacted office and (MS) called and left tech message. Tag door at 8:21; ordrng 1 SEENOTE (NO SHOW)
Near Horseshoe Bay, TX 78657
Thomas L.
Job Details: 11/27/2018
REFRIGERATOR JENN-AIR JS48NXFXDW05 Arrived on site for freezing conditions in fresh food section. Found some items at 31 degrees. Replaced thermistor and the diffuser. All water connections were dry.
Near Horseshoe Bay, TX 78657
Thomas L.
Job Details: 11/27/2018
RANGE AMANA AKT3040E Removed and replaced left rear burner as hot indicator lights would not cycle off. All operations are now correct.
Near Marble Falls, TX 78654
Thomas L.
Job Details: 11/27/2018
RANGE WHIRLPOOL WFE515S0EB1 Arrived on site for no operation. Arrived on site to find unit working properly.
Near Austin, TX 78731
Paul
Job Details: 11/27/2018
REFRIGERATOR JENN-AIR JS42SEFXDA Arrived onsite for the the refrigerator to replace the previous diagnosed parts. I replaced the DC power supply and tested the unit. The unit is working as designed. There were no water leaks present at the time of service. Call complete.
Near Lakeway, TX 78738
Brandon
Job Details: 11/27/2018
COOKTOP WHIRLPOOL WCG55US6HS00 "Arrived on site for customer complaint of grates not leveled. I replaced cooktop and grates, customer gave me the okay, tested good."
Near Dripping Springs, TX 78620
Brandon
Job Details: 11/27/2018
WASHER WHIRLPOOL WTW8540BW1 "Arrived on site for customer complaint of leak, found leak coming from dispenser, I replaced dispenser, unit tested good in diagnostic mode."
Near Austin, TX 78731
Paul
Job Details: 11/27/2018
REFRIGERATOR JENN-AIR JFI2589AEP Arrived onsite for the refrigerator not cooling properly in the FC. I found the FC at -1 degrees when set at 0 degrees and the RC at 37 degrees when set at 37 degrees. I ran service test 101 and the bimetal thermostat showed closed. I ran a forced defrost to check the defrost circuit and found the defrost heater working as designed. After the forced defrost cycle completed I ran service test 101 again and the bimetal showed open. The display showed 25 degrees in the FC at this time and the alarm started beeping. I found the compressor not starting and the overload tripping. I tested the compressor windings and the capacitor. Both tested good. Need to replace the start device. Ordering WPW10197428 START-DEV. RS for Mon 12/3.; ordrng 1 WPW10197428 (START-DEV)
Near Georgetown, TX 78633
Thomas L.
Job Details: 11/27/2018
DISHWASHER WHIRLPOOL WDT720PADM2 Arrived on site for upper rack and door noise issues. Found upper rack to have broken wheels and a broken stop and the door hinges had broken pads. Replaced and tested. All operations are normal and all water connections are dry.
Near Wimberley, TX 78676
Brandon
Job Details: 11/27/2018
COOKTOP WHIRLPOOL WFC310S0ES1 "Arrived on site for customer complaint of a clip falling off of burner. I reinstalled clip, unit tested good"
Near Wimberley, TX 78676
Brandon
Job Details: 11/27/2018
ICE MACHINE KITCHENAID KUIX305ESS1 "Arrived on site for customer complaint of filter being stuck, I removed filter and installed properly, tested good. Collected service fee on cc"
Near Dripping Springs, TX 78620
Brandon
Job Details: 11/27/2018
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "arrived on site for customer complaint of unit not working properly and beeping, I put unit into diagnostic mode, found main control board was faulty, sending power to compressor, fans, and water valve without me telling it to. Ordering main control, and UIB, returning tech to replace main control first. Customer is aware of cost of both boards if needed ; ordrng 1 W11036562 (cntrl-elec) and 1 Wpw10675033 (cntrl-elec)"
Near Austin, TX 78731
Paul
Job Details: 11/27/2018
DISHWASHER KITCHENAID KDTE254ESS3 "Arrived onsite for the dishwasher with the detergent lid not opening or closing. Mr stated there was nothing wrong with the dispenser. Mr stated the machine has never cleaned the dishes good and the unit suds up bad. I found the customer using 7th generation liquid dish detergent for hand washing. Mr thought it was for using in the machine. I found the lower filter plugged with debris. I went over cleaning the filter with the customer. I ran diagnostics and found F6E1, F6E4, F6E3, & F3E3 stored error codes. I found the OWI lens covered with debris and cleaned it. The unit completed the cycle and all functions worked as designed. There were no water leaks present at the time of service. Call complete."
Near Canyon Lake, TX 78133
Diego G.
Job Details: 11/27/2018
REFRIGERATOR GE PSS26LSRCSS "Arrived on site. Replaced main control board behind unit. Tested dispenser, all functions tested OK. No leaks present. Job complete"
Near Canyon Lake, TX 78133
Diego G.
Job Details: 11/27/2018
REFRIGERATOR GE PSS26LSRCSS "Arrived on site. Replaced main control board behind unit. Tested dispenser, all functions tested OK. No leaks present. Job complete"
Near Canyon Lake, TX 78133
Diego G.
Job Details: 11/27/2018
REFRIGERATOR GE PSS26LSRCSS "Arrived on site. Replaced main control board behind unit. Tested dispenser, all functions tested OK. No leaks present. Job complete"
Near Austin, TX 78734
Cliff
Job Details: 11/27/2018
WASHER MAYTAG MVWB835DW3 Arrived on site to diagnose a washing machine that will not fill. Tested unit and found water valve solenoids for hot and cold fill weak and not allowing water into washer. Replaced water valve assembly and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.
Near Manor, TX 78653
Joseph C.
Job Details: 11/27/2018
OVEN GE JTP20W0F4WW "Arrived on site for “bake button not functioning” complaint. Removed defective panel, only to find wrong part number was ordered. WB36T10608 was ordered part. No information was found for model number with 04 engineering code. However, engineering codes 03 and 05 both use control panel with part number of WB36T10552. This is the part that I am requesting. Please do not substitute to previously ordered part, as it is too short, in length and too tall, in height. Office to set return schedule due to nature of requested part.; ordrng 1 WB36T10552 (control panel asm)"
Near Austin, TX 78717
Lou
Job Details: 11/27/2018
DRYER WHIRLPOOL WED4800XQ1 "arrived on site to inspect dryer running with the door open. Upon further inspection, I found that the door switch was broken and needed to be replaced.The customer agreed to the repair and paid in full. I removed and replaced the door switch and tested the unit and it operated as designed. No lint observed during service, job completed."
Near Kyle, TX 78640
Brandon
Job Details: 11/27/2018
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 "Arrived on site for customer complaint of ice not dispensing, I replaced ice bin, unit tested good."
Near Austin, TX 78717
Lou
Job Details: 11/27/2018
WASHER MAYTAG MVWB755DW0 "arrived on site to inspect washer stopping in middle,of cycle. Upon further inspection, I placed the unit in diagnostics and tested and the unit attempted to show error codes, but flashed F7 and then went straight into test mode. I tested the unit and it filled and drained and when it was to agitate and spin, the unit stopped. I unplugged the unit and tilted the back to be able to look under the unit. I found large amounts of oil debris on the rotor and all panels of the unit. I removed the rotor and found a large amount of debris inside the rotor and on the stator/clutch. Also found that the clutch connection and stator connection was unplugged. I reconnected them and tested the unit again and it still stopped before agitation and spin all the time I could hear the unit attempting to engage the motor. No water leaks observed during service, job completed."
Near Austin, TX 78734
Cliff
Job Details: 11/27/2018
COOKTOP JENN-AIR JGC1530BS00 Arrived on site to diagnose a cooktop that is not getting hot enough. Adjusted settings on gas valve for center burner to make it more efficient for homeowner. All is not working properly and no further repairs are needed.
Near Austin, TX 78717
Lou
Job Details: 11/27/2018
DISHWASHER WHIRLPOOL WDT730PAHZ0 "arrived on site to install previously diagnosed and ordered parts. Before I replaced an6 parts, I placed the unit in diagnostics and tested. Error code F7E1 appeared. I cleared the code and continued with testing. At the end of testing, there were no error codes, but the element did not heat up. At the previous service call, tech replaced the main control due to no voltage from control to element and tested and it failed. Tech ordered another control and UI panel. The panel did not come with the UI control; therefore, I am ordering the UI control , jumper wire, heater and will return with the main control and UI panel. No water leaks observed during service.; ordrng 1 W10518394 (heater) and 1 W11028004 (wire) and 1 W11028325 (HOUSING-UI)"
Near Lakeway, TX 78734
Cliff
Job Details: 11/27/2018
ICE MACHINE KITCHENAID KUIS18PNZB1 gate code 1106*. Arrived on site to diagnose and ice machine that is Making unusual noises. Tested unit and found cover grid not fully plugged in at Molex connector. This was causing ice to back up on the cutter grid and pump to run dry. Rewired cutter grid and verified proper operation of all components of machine. All is working properly at this time and no leaks were found at time of service. Unit is covered under manufacturer warranty until March 2019 and no charges were do from homeowner four trip today.
Near Austin, TX 78732
Cliff
Job Details: 11/27/2018
WASHER WHIRLPOOL WTW4816FW2 Arrived on site to diagnose a washing machine that is not filling with hot enough water. Tested unit and found a thermistor wiring not fully seated in control causing misregister of temperature. Re-seated thermistor wiring and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near The Hills, TX 78738
Cliff
Job Details: 11/27/2018
WASHER WHIRLPOOL WTW5000DW1 Arrived on site to diagnose a washing machine that is not spinning or agitating. Tested unit and found capacitor week and not allowing motor to run. The pastor has also damage control. Also noted oil leaking from gearcase indicating gearcase failure. All three parts will need to be replaced to complete repairs. Noted speed sensor fault in control most likely due to other components previously listed. But will bring new shifter assembly with me in case needed on return trip. Return date is set for 11/30/18.; ordrng 1 W11035751 (gearcase)
Near Austin, TX 78750
Cliff
Job Details: 11/27/2018
REFRIGERATOR WHIRLPOOL WRB322DMBM00 Arrived on site to diagnose a refrigerator that is not cooling properly. Tested unit and found freezer door offset due to shifted guide rails. Reset guide rails into proper position and tested unit. Found all is functioning properly at this time. No leaks were found at time of service and freezer evaporator head four frost pattern in the kidding no cooling issues.
Near Austin, TX 78732
Cliff
Job Details: 11/27/2018
ICE MACHINE KITCHENAID KUIC15PRXS2 Arrived on site to diagnose an ice machine that is not producing ice. Tested unit and found cutter grid wire broken. Tested all other parts and components and found no other failures. Cutter grid will need to be replaced a complete repairs. Return date is set for 11/30/18.; ordrng 1 WP2313637 (grid-cuttr)
Near Austin, TX 78701
Scott
Job Details: 11/27/2018
WASHER WHIRLPOOL WTW6400SW2 "Arrived on site for washer not finishing cycles . Ran diagnostic and got RPS error . Ran diagnostics wash cycle . Tub was over filling during c1 stage of diagnostics . During manual agitation cycle unit shut down and got OL error . Ran spin cycle no error codes . Will need both RPS sensor ,control board .
Near Pflugerville, TX 78660
Wesley
Job Details: 11/27/2018
RANGE WHIRLPOOL WFG505M0BB2 Arrived on site and found control shorted and tripping breaker and popping and burning. Ordering new control to repair. ; ordrng 1 W11126814 (CONTROL)
Near Austin, TX 78704
Luis
Job Details: 11/27/2018
ICE MACHINE KITCHENAID KUIX505ESS1 "Arrived on site for odd smell. Ran diagnostics found damaged tube to recirculating pump,also found stained and odd smell from water pan. Installed new tube and water pan,ran diagnostics all test passed unit working as designed. ; used 1 W10863947 (TUBE) from stock"
Near Austin, TX 78739
Luis
Job Details: 11/27/2018
REFRIGERATOR KITCHENAID KRFC704FBS00 "Arrived on site for broken wires to fill tube heater,removed failed fill tube assembly,installed new fill tube assembly ran water test passed water in icemaker unit working as designed."
Near Georgetown, TX 78626
Jonathan
Job Details: 11/27/2018
RANGE MAYTAG MGR6775ADS "Arrived on site to install previous diagnosed parts. Gained access office holder, removed failed holder and cleaned terminal connectors. Added gas tap to RF burner de to threads to orifice was half stripped. Tested for gas leaks, none found. Installed top and tested burners. All tested good. Paid in full on previous visit."
Near Austin, TX 78703
Luis
Job Details: 11/27/2018
ICE MACHINE KITCHENAID KUIX505ESS1 "Arrived on site for low ice production. Ran diagnostics found water leaking from filter housing. Removed filter no,water entering reservoir,installed filter water entering reservoir but also leaking from housing. Diagnosed unit will need filter head and tubing connected to filter head; ordrng 1 W11256498 (TUBE) and 1 W11266112 (HOUSING) and 1 WPW10678299 (TUBE) and 1 WPW10678300 (TUBE)"
Near Georgetown, TX 78628
Jonathan
Job Details: 11/27/2018
OVEN WHIRLPOOL WCG55US0HS "Arrived on site for front burners not changing from high to low. Performed diagnostics and tested burners. Found front left valve needed adjustment and burner cap wrapped. Found front right valve not changing in BTU. Removed valve and installed new. Checked for gas leaks. Assembled unit and burner caps. Tested unit, all tested good."
Near Round Rock, TX 78665
Jonathan
Job Details: 11/27/2018
MICROWAVE WHIRLPOOL GT4175SPS3 Arrived on site for microwave not heating or turntable turning. Inspected unit and tested. Removed unit and tested door switches. Found secondary switch stuck in open position and found primary not activating when door is in closed position. Removed failed door switches and installed new. Installed unit and tested heating operations. Tested all other operations. All tested good
Near Round Rock, TX 78665
Jonathan
Job Details: 11/27/2018
DRYER WHIRLPOOL MEDB765FW0 "Arrived on site for dryer not heating. Customer stated that unit was not heating at all. Performed diagnostics and checked error codes. Performed temperature test on time dry and found heating up to 160° as designed. When removing vent found lint buildup in vent. Tested dryer on sensor dry and monitor temperature and time drop, operating as designed. Called tech support and spoke with Ed. Added wet towel and ran temperature test on sensor dry. Ed stated that unit is not at fault. (SR#7723529218). According to customer where vent exits there was no air flow movement at all. Contacted office spoke with Erika and she stated that service fee would be due.
Near Round Rock, TX 78665
Jonathan
Job Details: 11/27/2018
DISHWASHER WHIRLPOOL WDF330PAHB2 "Arrived on site for dishwasher not dissolving soap. Performed diagnostics mode and found error code 3-3 OWI calibration fault, 4-3 wash motor fault and 10-1 dispenser fault. Ran automatic test cycle and found water not entering unit. Tested water valve to unit and found in off position. Turned water on and ran test mode again. Inspected valve underneath sink for leaks and checked inlet valve and found hose was cross threaded on valve and leaking. Removed hose and installed correctly. Ran test cycle again and monitor for leaks. Found wash motor not activating. Tested voltage at control and found within range. Tested voltage at motor and found no voltage. Traced wire and found broken inside of door. Repaired wire and tested unit. All tested good, no water leaks present."
Near Pflugerville, TX 78660
Jonathan
Job Details: 11/27/2018
OVEN WHIRLPOOL WOD51EC0AS05 Arrived on site for oven having F1-E3 fault code. Performed diagnostics mode and checked fault codes. Tested temperature sensor at control and found within range. Tested to ground and found failed wire harness. Checked harness for ground and found wire pinched. Gained access to harness and repaired. Assembled unit and tested. All checked good. Paid in full on credit card.
Near Manor, TX 78653
Joseph C.
Job Details: 11/27/2018
MICROWAVE WHIRLPOOL WMH31017HB2 Arrived on site for “bowed out side of cabinet” complaint. Inspected unit and found wrapper to be assembled correctly on unit. Instructed customer that wrapper has some play and that new wrapper would maintain same fitment. Unit is performing as designed.
Near Manor, TX 78653
Joseph C.
Job Details: 11/27/2018
WASHER WHIRLPOOL WTW7000DW1 "Arrived on site for “not spinning out clothes” complaint. Inspected unit and found out of balance, overloaded and motor overheating codes. Instructed customer to verify load weights and balances. Unit is performing as designed. No leaks detected, at time of service
Near Round Rock, TX 78665
Jonathan
Job Details: 11/27/2018
DRYER MAYTAG MGDC465HW0 "Arrived on site for dryer not heating. Performed diagnostics mode and ran unit on time dry. Found igniter not glowing. Gained access to burner and igniter. Tested flame sensor and coils. Gained access to fuses and tested. All tested good. Inspected wire harness and connection. Checked voltage at gas valve with unit running at tested voltage, none found. Tested voltage at timer and found timer not sending voltage to valve. Schedule return for Monday the 3rd.; ordrng 1 WPW10185992 (TIMER)"
Near Pflugerville, TX 78660
Wesley
Job Details: 11/27/2018
COOKTOP WHIRLPOOL WFC150M0EB2 Arrived on site and replaced switch. Unit is now operating without constant indicator light.
Near Del Valle, TX 78617
Joseph C.
Job Details: 11/27/2018
WASHER MAYTAG MVWB765FW2 "Arrived on site for “error codes” complaint. Inspected unit and found drain pump locked up. Removed and replaced drain pump. Tested unit. Unit is performing as designed. No leaks detected, at time of service."
Near Pflugerville, TX 78660
Wesley
Job Details: 11/27/2018
REFRIGERATOR WHIRLPOOL ED5CHQXKB04 "Arrived on site and found Evap fan bad And rattling. Ordering new fan assembly to repair. ; ordrng 1 W10124096 (fan,motor)"
Near Austin, TX 78739
Leonardo
Job Details: 11/27/2018
DISHWASHER KITCHENAID KDTM404ESS Arrived on site to test unit for unit leaking. Test unit and found unit leaking from diverter motor. Replaced sump and motor test unit and unit test good no leaks present at this time. Autho from Selina to replace sump and motor. Job complete
Near Buda, TX 78610
Leonardo
Job Details: 11/27/2018
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site to test unit for not working. Test unit and found no power at outlet. Plugged unit in on another outlet and unit getting power. Advised customer to call electrician to check outlet.
Near Austin, TX 78758
Wesley
Job Details: 11/27/2018
WASHER WHIRLPOOL WET4024HW0 Arrived on site. Rep not available and building power out. Ordering door switch as apparently dryer shorts and arching visible at switch. ; ordrng 1 WP3406108 (switch-dor)
Near Austin, TX 78739
Leonardo
Job Details: 11/27/2018
COOKTOP WHIRLPOOL JGD3430BS00 arrived on site to test unit for unit igniting on its own. Test unit and found bad harness and bad module. Ordering new Harness W10854963 and new ignitor module WPW10475147. Rescheduled for Wednesday ; ordrng 1 W10854963 (HARNESS) and 1 WPW10475147 (MODULE SPARK )
Near Copperas Cove, TX 76522
Steve C.
Job Details: 11/27/2018
REFRIGERATOR WHIRLPOOL WRB322DMBM00 Arrived on site for the unit is not freezing or cooling. Found the compressor is turning off and on due to the start device is defective. Used personal stock start device and tested the unit. The compressor turned on and it kept on. The unit is starting to get cold and advise customer to wait 24 hours for the unit to start freezing and cooling. No water connections on the unit.
Near Nolanville, TX 76559
Steve C.
Job Details: 11/27/2018
REFRIGERATOR HOTPOINT CSX25GRBBAA Arrived on site for the unit will not dispense water. Tested the unit and found it is working properly. Customer advise she has not replaced the water filter in 5 years. Customer had a extra filter and went ahead and replaced the filter. Also clean the condenser under the unit. Unit works properly and all water connections were dry at the time of service.
Near Copperas Cove, TX 76522
Steve C.
Job Details: 11/27/2018
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site for the unit will not dispense ice. Tested the unit and found the dispenser motor is turning on. Inside the ice bin found the ice is all clumped together and melting. Found rust residue leaking inside the left door. Found the left door is warped and the insulation it’s caved in. Also found the icebox fanis weak. Unit will need a new left door, ice box fan and will use the separator on next visit. Advise customer door will take 6 to 8 weeks. All water connections were dry at the time of service.; ordrng 1 W10815695 (dor-fip ss) and 1 W10846539 (ICE BOX FAN)"
Near Austin, TX 78759
Wesley
Job Details: 11/27/2018
RANGE KITCHENAID KSGG700ESS Arrived on site and found unit heating as designed. Customer concerned by hot to touch surfaces. Advised customer concerning surfaces. Unit checks good. All operating as designed.
Near Kyle, TX 78640
Leonardo
Job Details: 11/27/2018
DISHWASHER WHIRLPOOL WDF330PAHS1 Arrived on site to test unit for dispenser not opening. Test unit and found dispenser getting voltage but not opening. Replaced dispenser test unit and unit test good dispenser opening no leaks present job complete
Near Killeen, TX 76542
Steve C.
Job Details: 11/27/2018
WASHER WHIRLPOOL WTW8040DW0 "Arrived on site to replace all the parts previous tech ordered. Gain access to the spin basket and remove the spinner nut. Found the shaft has seized onto the GEARCASE and it’s all rousted out see pic. Also found the leveling pads are worn out. Unit will need a new outer tub, filter, screw and four leveling feet.will need AUTHO and reschedule customer. Will need two hours to complete the repair.; ordrng 1 CNOTE (AUTHO) and 1 CNOTE (2HRS) and 1 W10512161 (tub asm) and 1 WPW10109200 (screw) and 1 WPW10215093 (clean out filter) and 4 WPW10687506 (leveling leg)s"
Near Austin, TX 78746
Kevin
Job Details: 11/27/2018
DRYER WHIRLPOOL MED8200FW2 "Arrived on site and found error codes for restricted airflow, inspected exhaust vent and found it is not correct inside of wall, took one picture. Vent restricts down to less than half of its expected size. Recommended to customer that this be corrected to prevent any airflow concerns or further damage. No lint found in dryer at time of service, job complete"
Near Austin, TX 78723
Wesley
Job Details: 11/27/2018
DISHWASHER KITCHENAID KDTE104ESS4 Arrived on site and found unit manifold not engaging properly to hold rack in place. All else checks good. Ordering manifold to repair. ; ordrng 1 WPW10340542 (manifold)
Near West Lake Hills, TX 78746
Kevin
Job Details: 11/27/2018
RANGE KITCHENAID KDRS483VSS04 Arrived on site and found when knobs are turned they make contact with the surrounding bezels. Centered bezels around knob so they have the correct amount of space. Job complete
Near Austin, TX 78735
Kevin
Job Details: 11/27/2018
RANGE WHIRLPOOL WEG745H0FS0 "Arrived on site and found flame height is high, lowered flame height on both front burners. No further repair is required at this time, job complete"
Near Round Rock, TX 78664
Tyler B.
Job Details: 11/27/2018
DISHWASHER MAYTAG MDB8959AWS5 "Arrive do. Site for retainer drop off. Installed clipped and tests good, no leaks on site"
Near Austin, TX 78737
Kevin
Job Details: 11/27/2018
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Arrived on site and inspected dishwasher and found wash motor is not running, after replacing wash motor ran a diagnostic cycle and found the new wash motor is leaking from the front seal Dripping down the locking clip. Will need to bring back a new wash motor to correct issue. No water leaks from connections at time of service.; ordrng 1 W11087376 (pump&motor)"
Near Round Rock, TX 78664
Tyler B.
Job Details: 11/27/2018
MICROWAVE WHIRLPOOL WOC54EC0AS05 "Arrived on site for door replacement, R&R door and tests good."
Near Austin, TX 78735
Kevin
Job Details: 11/27/2018
WASHER WHIRLPOOL WTW4855HW1 Arrived on site and found start button on control board has to be pushed in too far in order for cycle to begin. Will need to bring back a new control board to correct issue. Prescreened control board was for a front loader model number that was incorrectly given. No water leaks from connections at time of service.; ordrng 1 W11256099 (CONTROL BOARD)
Near Austin, TX 78725
Joseph C.
Job Details: 11/27/2018
MICROWAVE WHIRLPOOL AMV2307TFS2 Arrived on site for “vent noise” complaint. Insulated vent flap. Tested unit. Unit is performing as designed.
Near Buda, TX 78610
Luis
Job Details: 11/27/2018
REFRIGERATOR WHIRLPOOL WRF555SDFZ05 Arrived on site for unit freezing in fresh food. Unit working as designed unit not freezing in fresh food.
Near Austin, TX 78723
Joseph C.
Job Details: 11/27/2018
MICROWAVE KITCHENAID KMBS104ESS02 "Ref#7723325379 Arrived on site for “not heating” complaint. Spoke with Timor, at techline. Unit had chattering relay for light switch. Per techline, removed and replaced control and door switches. Unit is performing as designed."
Near Round Rock, TX 78664
Tyler B.
Job Details: 11/27/2018
OVEN JENN-AIR JJW2427DS00 "Arrived on site for stuck key error, R&R panel and selected model number off unit. Panel did function and heat. But was throwing error codes for microwave. Not a microwave unit. Will need to re order panel and office reschedule ; saved tckt"
Near Belton, TX 76513
Steve C.
Job Details: 11/27/2018
WASHER MAYTAG MVWB835DW1 Arrived on site for the unit will not drain. Found tub is full of water. Tested the unit and unit will not drain. Remove the drain pump and found a coin stuck in the pump. Found the motor has shorted. Replace the pump and tested the unit. Unit works properly and all water connections were drawing at time of service.
Near Austin, TX 78750
Paul
Job Details: 11/27/2018
REFRIGERATOR WHIRLPOOL WRX988SIBM01 Arrived onsite for the refrigerator leaking from the filter area. Ms stated they tried changing the filter and it had gotten stuck. I found the old filter not completely seated causing the leak. I removed the old filter and installed a new one that ms had. The unit is not leaking anymore. Call complete.
Near Belton, TX 76513
Steve C.
Job Details: 11/27/2018
REFRIGERATOR WHIRLPOOL WRX988SIBM01 Arrived on site to install the temp logger. Installed the temp logger and the box is in the top shelf above unit.; ordrng 1 CNOTE (TEMP LOGGER)
Near Austin, TX 78735
Luis
Job Details: 11/27/2018
REFRIGERATOR WHIRLPOOL WRS321SDHB01 "Arrived on site for fresh food door too high and unit wobbly. Lowered fresh food door from hinge screw,found unit wobbly adjusted from legs on base of unit. After adjustments unit working as designed"
Near Buda, TX 78610
Kevin
Job Details: 11/27/2018
REFRIGERATOR WHIRLPOOL WRF535SMBM00 "Arrived on site and found oil on the floor next to refrigerator, found that oil is not coming from refrigerator, no fault found with refrigerator. No water leaks from connections at time of service, job complete."
Near Round Rock, TX 78665
Tyler B.
Job Details: 11/27/2018
WASHER SAMSUNG WF42H5000AW/A2 "Arrived on site for drain complaints, found drain pump seized . R&r drain pump and tested good. During testing noticed cold water is coming in too slow. Unit will need new cold water valve. CNOTE part AUTHO ; ordrng 1 DC62-30312J (VALVE)"
Near New Braunfels, TX 78130
Brandon
Job Details: 11/26/2018
MICROWAVE WHIRLPOOL WMH31017HB2 "Arrived on site to replace control board. As soon as I replaced control and plugged unit in, the board popped and blew the fuse. Ordering all door switches fuse and control. ; ordrng 1 W10138793 (fuse) and 1 W10211973 (switch) and 1 W10269457 (switch) and 1 W10269458 (switch) and 1 W10269460 (switch) and 1 W10849829 (cntrl-elec) and 1 WP8206419 (interlock) and 1 WPW10156813 (interlock)"
Near Leander, TX 78641
James
Job Details: 11/26/2018
OVEN KITCHENAID KEBS107SSS04 Arrived on site and tested operation. Found no heat from Brooklyn element. Found visible failure of element. ; ordrng 1 WP9760774 (elmnt-brol)
Near Georgetown, TX 78626
James
Job Details: 11/26/2018
REFRIGERATOR WHIRLPOOL WSF26C2EXY02 Arrived on site and installed new ice bin handle. Tested for proper operation. Unit working properly. Job complete
Near New Braunfels, TX 78130
Brandon
Job Details: 11/26/2018
DRYER MAYTAG MEDB765FW0 "Arrived on site for customer complaint of door strike being broken, I replaced strike, unit tested good"
Near Leander, TX 78641
James
Job Details: 11/26/2018
DISHWASHER KITCHENAID KDTM354DSS4 Arrived on site and tested operation. Found unit is leaking from diverter. Unit will need new sump assembly to repair. ; ordrng 1 W10805015 (pump&motor)
Near New Braunfels, TX 78130
Brandon
Job Details: 11/26/2018
COMPACTOR KITCHENAID KTTS505EBL0 "Arrived on site for customer complaint of trash compactor not opening. Found customer had solid pack on, I instructed customer on use of compactor. Unit tested good."
Near Georgetown, TX 78628
James
Job Details: 11/26/2018
REFRIGERATOR KITCHENAID KFCS22EVMS6 Arrived on site and inspected unit. Found rust streaks on freezer door and right side fresh food door. Customer has already tried the stainless brightener and is did not removed the rust. Unit would need new freezer door to repair. Door part number is 13094917SQ
Near Salado, TX 76571
Al
Job Details: 11/26/2018
WASHER WHIRLPOOL RAS8445KQ0 Arrived to install previously ordered parts. I removed and replaced the parts with the new ones. I tested the unit and unit tested as designed. No water leaks observed at the of service. Job Complete.
Near Georgetown, TX 78628
James
Job Details: 11/26/2018
RANGE WHIRLPOOL JJW8530CAB Arrived on site and tested operation. Found that the door does not spring shut and is not sealing to the top. Unit will need both hinges to repair. ordrng 1 WP74008014 (hnge-door)
Near Austin, TX 78748
Luis
Job Details: 11/26/2018
REFRIGERATOR WHIRLPOOL GI6SARXXF02 "Arrived on site for water leaking. Diagnosed frozen drain,removed old drain duct bill installed updated drain tube kit,defrosted drain in freezer checked water flow through drain good. Part covered by AUTHO S38253 customer responsible for labor.
Near Temple, TX 76501
Al
Job Details: 11/26/2018
REFRIGERATOR MAYTAG MFF2558VEB3 Arrived to inspect fc not cooling. Customer says she may have left the freezer door open. I observed and removed ice buildup in fc and sealed the bottom fc door that had several small air gaps. JOB COMPLETE
Near Leander, TX 78641
James
Job Details: 11/26/2018
DRYER WHIRLPOOL WED4815EW1 Arrived on site and tested operation. Found that unit will not start. Tested fuses and found loose connection to thermal fuse and secured. Found lever on start switch has broken off. Installed new door switch and tested operation. Unit working properly. Job complete
Near New Braunfels, TX 78132
Brandon
Job Details: 11/26/2018
RANGE JENN-AIR JDRP548WP03 "Arrived on site for customer complaint of left oven fan noise. Found left oven convection fan motor to be louder then normal. I replaced fan motor, unit tested good."
Near Leander, TX 78641
James
Job Details: 11/26/2018
DISHWASHER KITCHENAID KUDE60SXSS1 Arrived on site and inspected upper rack. Customer has only gotten one adjuster in but the adjuster locks have failed as the adjusters were missing a locking clip and the front positioners. Customer wants to order the parts her self. Job complete
Near Georgetown, TX 78633
James
Job Details: 11/26/2018
REFRIGERATOR WHIRLPOOL GSC25C4EYY02 Arrived on site and tested unit. Found ice maker over filling and causing ice build up under ice bin. Installed new ice maker and found same result. Customer stated that previous repair company installed new valve and ice maker and the unit began over filling the ice maker. I also found that the tan/red wire for the auger motor was pinched between the motor and the housing. Repaired wire and tested motor. I will need to call tech line to discuss finding and further repair. Collected diagnosis
Near , TX 78628
James
Job Details: 11/26/2018
REFRIGERATOR WHIRLPOOL WRS325SDHZ00 Arrived on site and tested operation. Found sealed system working properly as well as the condenser and evaporator fan. Custer stated that the rear panel over the evaporator was completely frozen. Tested the thermistor and the heater and found to be good. Installed new control and tested operation. Unit working properly. Job complete
Near Georgetown, TX 78628
James
Job Details: 11/26/2018
REFRIGERATOR KITCHENAID KSSC42QVS04 Arrived on site and tested operation. Found ice maker not working due to failed optics boards. Installed new optics and tested. Unit working properly.
Near Copperas Cove, TX 76522
Al
Job Details: 11/26/2018
WASHER WHIRLPOOL WFW8640BW "Arrived to inspect ( Washer will not operate. Makes loud noise when plugged in. Door locked closed). I verified the complaint and removed the lid in order to access the door switch. I ran the unit through service test mode and noticed the water wasn’t draining. I removed the drain hose from the wall and noticed it was still taped up from the move to Texas. I removed the tape, service tested it again and the unit worked as designed. I zip tied the drain hose as well. All water lines were dry at the time of service. JOB COMPLETE.
Near Copperas Cove, TX 76522
Al
Job Details: 11/26/2018
DISHWASHER MAYTAG MDB4949SDZ Arrived to inspect dishwasher not washing dishes. Ran the unit and discovered there was low water pressure entering the unit. I removed and replaced the inlet valve. The unit was tested again and I found the upper arms were not operational. I changed out the motor and pump and tested the unit. It operated as designed. No water leaks observed at the time of service. JOB COMPLETE.
Near Austin, TX 78734
Luis
Job Details: 11/26/2018
REFRIGERATOR KITCHENAID KSSC48MHS00 "Called customer customer not available,office will need to contact customer to reschedule ; saved tckt"
Near Georgetown, TX 78628
James
Job Details: 11/26/2018
DISHWASHER KITCHENAID KUDC10FXSS5 "Arrived onsite tested operations found high temp wash / heated dry / control lock & cancel lights not working. Unit needs new console to repair.