Service History 971

Near Georgetown, TX 78628
Jonathan
Job Details: 11/28/2018
REFRIGERATOR KITCHENAID KSSO42QMB01 "Arrived on site for refrigerator light and UI not working. Performed diagnostics mode. Tested door switches at main control. Found control not reading door switches. Found unit will need control kit to complete repair. GE top mount freezer and a stand up freezer, both seem to have clogged defrost drain lines. Contacted office to inform of job add on for Tuesday. ; ordrng 1 SEENOTE&STICKYNOTE (ADD 2 Additional appliances for Tuesday’s return) and 1 W10818296 (CONTROL KIT)"
Near Austin, TX 78727
Tyler B.
Job Details: 11/28/2018
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 Arrived on site for unit leaking slowly from under unit. Found drain hose not connected to drain. Re attached drain hose and tests good. No water supply during service
Near Austin, TX 78758
Tyler B.
Job Details: 11/28/2018
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived on site for no drain, found drain pump missing blade, R&R drain pump and tests good no leaks on site"
Near Austin, TX 78728
Tyler B.
Job Details: 11/28/2018
MICROWAVE WHIRLPOOL WMH31017FB0 Arrived on site for unit not chiming. R&R control and tested good
Near Austin, TX 78729
Paul
Job Details: 11/28/2018
WASHER WHIRLPOOL IAX4000RQ2 Arrived onsite for the washer with the hoses inside the unit leaking water. I found the hose between the fill valve and the vacuum with a hole in it. Need to replace the hose to complete service. Ordering C-NOTES & WP3357328 HOSE. RS for Mon 12/3.; ordrng 1 C-NOTES (AUTHO?) and 1 WP3357328 (HOSE)
Near Austin, TX 78701
Luis
Job Details: 11/28/2018
REFRIGERATOR GE PDS22SFSBRSS Arrived on site for ice build up found unit constantly running removed evaporator cover ohmed heater good. Diagnosed faulty temp sensor on evaporator and wall sensor. Replaced both sensors left unit off to allow evaporator to defrost
Near Georgetown, TX 78628
Jonathan
Job Details: 11/28/2018
MICROWAVE KITCHENAID KOCE500ESS05 Arrived on site for unit getting error code F6-E8. Performed diagnostics mode and verified error code found lost communication with microwave manger. Flowed tech sheet for fault. Checked connection and replaced UI. Found error code more intermittent and microwave reading to close door with door in closed position. Removed microwave manger and installed new. Tested unit and same failure occurs. Found when opening microwave door light will not turn on. Will need to replace complete switch assembly. Checked fuse and tested good. Requesting 2nd man and possibly 2 hours for repair. ; ordrng 1 DOORSWITCHASSEMBLY (DOOR SWITCH ASSEMBLY ) and 1 SEENOTE (SEE NOTE AND STICKY NOTE ) and 1 WIREHARNESS (WIRE HARNESS )
Near Bastrop, TX 78602
Joseph C.
Job Details: 11/28/2018
REFRIGERATOR KITCHENAID KBFN502ESS00 "Arrived on site for “freezer door not shutting” complaint. Inspected unit and found evaporator motor defective and drawer rails sticking. Ordering new evaporator motor and new slides, since ones that I arrived with are defective. Instructed customer to thaw unit, with drawer open 24 hours before repair tech arrives. Return for repairs on 12/04.; ordrng 2 W10858096 (slide)s and 1 W11036566 (motor-evap)"
Near Austin, TX 78728
Tyler B.
Job Details: 11/28/2018
REFRIGERATOR WHIRLPOOL ED25RFXFW00 Arrived on site for no cooling. Found compressor warm and not running. R&R start relay and over lead. And unit turned on and started cooling.
Near Bastrop, TX 78602
Joseph C.
Job Details: 11/28/2018
WASHER MAYTAG MVWB835DW4 "Arrived on site for “making noises and producing error codes” complaint. Inspected unit and generated F3E1, F0E4 and F6E7 error codes. Found control and console faulty. Ordering new control and console. Return for repairs on 12/04.; ordrng 1 W11112656 (console) and 1 W11170706 (CONTROL)"
Near Austin, TX 78730
Paul
Job Details: 11/28/2018
WASHER MAYTAG MVWB765FW1 Arrived onsite for the washer with clothes getting stuck under the agitator and ripping. I found a pair of sweat pants lodged under the agitator plate when I arrived. I removed the agitator and removed the clothing. I found the agitator warped and replaced it. Ms and I tested the unit with clothing in a cold wash cycle and the unit worked as designed. Call complete.
Near Jonestown, TX 78645
James
Job Details: 11/28/2018
RANGE WHIRLPOOL WEG745H0FS1 Arrived on site and tested operation. Found that the push rod for door switch is bent and causing light to stay on as well as the broiler cutting off due to the control thinking the door is open. Straightened push rod and tested. Unit working properly. Job complete
Near Cedar Creek, TX 78612
Thomas L.
Job Details: 11/28/2018
WASHER LG WT5001CW "Previously diagnosed failed water valve, replaced value, unit is operating properly, all water connections are dry"
Near Cedar Creek, TX 78612
Thomas L.
Job Details: 11/28/2018
REFRIGERATOR JENN-AIR JSD2695KES "Arrived on site for ice dispenser not operating properly, replaced keypad, tested functions and everything is working properly and all water connections are dry."
Near Jonestown, TX 78645
James
Job Details: 11/28/2018
WASHER MAYTAG MHW5500FW1 Arrived on site and tested operation. Customer stated that the soap dispenser was not staying set to powder and the soap would back up in the dispenser. Also finding clothes with cuts in them and having an odor after complete. Ran diagnostics and found fault for over suds. Asked customer when the last time the unit had a clean washer cycle and it was about 2 month prior with vinegar and baking soda. Instructed customer that the foaming of that mixture can cause issues with sensors and the best cleaner is the Affresh cleaner as it will remove build up and odor from the unit. Tested dispenser and found the divider is not staying up in the powder soap position. Installed new dispenser and tested. I also found no sharp edges on any components inside the basket of the washer. Unit working properly. Job complete
Near Killeen, TX 76542
Al
Job Details: 11/28/2018
MICROWAVE GE JNM1541DM5BB "Arrived to inspect microwave not heating. Verified complaint and tested the turntable motor due to customer advising turntable was not working. Testes at motor and got 0 volts AC. Unit will possibly require Mag, Cap and Diode replacement. Unit also needs control panel due to voltage not reaching turntable motor. Office to order and reschedule after Authorization is granted.NEEDS MORE WORK.; ordrng 1 CNOTE (AUTHORIZATION NEEDED ) and 1 WB07X11008 (CONTROL PANEL ) and 1 WB26X10154 (TURNTABLE MOTOR)"
Near Austin, TX 78717
Lou
Job Details: 11/28/2018
OVEN KITCHENAID KODE300ESS03 "arrived on site to inspect oven temperatures. Upon further inspection, using my multimeter I placed the thermal lead in the middle of the center rack of the upper oven and began testing on Bake at 350 degrees. My reading at 350 Preheat was 327. My next five readings were 368, 353, 357, 344, 356 for an average of 355.6 degrees. Using the same method, I tested the lower oven and my temp reading at the 350 degree preheat was 401. My next five readings were 401, 305, 409, 320, 397 for an average of 366.4. I calibrated the lower oven minus -10 degrees and left the upper oven at zero calibration. I advised the customer of my findings. Job completed."
Near Copperas Cove, TX 76522
Al
Job Details: 11/28/2018
DISHWASHER GE GLD5600N10BB "Arrived to inspect dishwasher not completing a cycle. I confirmed the complaint and checked the incoming water at the valve. I got water from the wall, but the dishwasher never filled with any water. Office to order water inlet valve. NEEDS MORE WORK. ; ordrng 1 WD15X10003 (WATER INLET VALVE)"
Near Austin, TX 78717
Lou
Job Details: 11/28/2018
OVEN WHIRLPOOL GBD307PRY01 "arrived on site to install previously diagnosed and ordered part. I reinstalled the control which was rebuilt due to not responding when tested for voltage. I pulled the unit from the wall and installed the control and tested the unit and it operated as designed. I double checked to make sure it was heating and both the upper and lower chambers were heating. Customer paid in full at previous service call, nothing owed at this time. Job completed."
Near Cedar Park, TX 78613
Lou
Job Details: 11/28/2018
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 "arrived on site to inspect refrigerator making loud noises. Upon further inspection, I placed the unit in diagnostics and tested the unit on model number three, Evap fan motor and damper. When the damper would open and close it was making a loud noise and the Evap fan was was making a loud noise as it ramped up rpm’s. I called Techline and spoke to Ed regarding the Evap fan motor and he advised that it shouldn’t be making the noise as it should be a smooth sounding motor. Ed advised to replace the Evap fan motor and I advised that I would be changing the damper also due to the noise it was making. Ed provided file number 7723543589. Once I had the fan motor and the damper replaced, I removed the back cover to check the drain tube and found it badly gapped. Using manufacturers approved silicone, I sealed the gap. I placed the unit back in it space and leveled the unit. No water leaks observed during service, job completed."
Near Leander, TX 78641
Lou
Job Details: 11/28/2018
MICROWAVE WHIRLPOOL WMH31017FS0 "arrived on site to inspect microwave arcing. Upon further inspection, the customer had the unit unplugged due to it arcing. When I plugged the unit in, the unit arched at the base of the power cord. I immediately unplugged the unit and pulled the unit from the wall. Once I had the unit down, I found several places where the unit arched and melted the foil tape at the vent. There were a few places on the vent where there were burn marks. I removed the cover to inspect the inside of the unit and found all components good. I found three staples in the fire insulation near the vent that could possibly be the issue. Using my multimeter, I checked to see if there was an6 voltage from the ground at the outlet to the vent hood and found 23 volts. I advised the customer of my findings. I put the cover back on the unit and put the unit back on the wall. The hole where the power cord goes through was too small and the power cord was wedged against the vent hood.
Near Killeen, TX 76542
Al
Job Details: 11/28/2018
MICROWAVE GE JNM1541DM5BB "Arrived to inspect microwave not heating. Verified complaint and tested the turntable motor due to customer advising turntable was not working. Testes at motor and got 0 volts AC. Unit will possibly require Mag, Cap and Diode replacement. Unit also needs control panel due to voltage not reaching turntable motor. Office to order and reschedule after Authorization is granted.NEEDS MORE WORK.; ordrng 1 CNOTE (AUTHORIZATION NEEDED ) and 1 WB07X11008 (CONTROL PANEL ) and 1 WB26X10154 (TURNTABLE MOTOR)"
Near Liberty Hill, TX 78642
Lou
Job Details: 11/28/2018
RANGE AMANA AER6303MFS1 "arrived on site to inspect oven making squeaking noise. Up. Further inspection, turned the unit on Bake at 350 degrees and allowed the unit to heat up. When I opened the unit door, I heard the unit squeak as the element feet rubbed against the bottom of the oven when the element was expanding. I adjusted the right side feet and tested again and did not hear the noise anymore. I advised the customer of my findings. Job completed."
Near Liberty Hill, TX 78642
Lou
Job Details: 11/28/2018
DRYER MAYTAG MEDB835DW4 "arrived on site to install previously diagnosed and ordered parts. Due to the unit making a loud noise, the previous tech ordered the tension pulley and dryer kit. I remove and replaced the tension pulley and dryer kit consisting of the rollers and belt. After putting the unit back together, I tested the unit with the customer present and the unit operated as designed. No lint observed during service, job completed."
Near Austin, TX 78753
Scott
Job Details: 11/28/2018
WASHER GE WCSR4170G1WW Arrived on site for unit not spinning . Found belt is wearing out and slipping .ordering belt and tool . No water leaks detected at time of service . Please call to set return visit ; ordrng 1 WH01X10302 (belt - 6 rib) and 1 WX05X20641 (service kit belt too)
Near Austin, TX 78726
Paul
Job Details: 11/28/2018
VENTHOOD KITCHENAID KXD4636YSS3 "Arrived onsite for the vent hood that will not go up or down. I found the hood in the down position and not coming up because the filters were removed. Ms stated she removed the filters to clean them and the hood went down when she wasn’t looking. I raised the hood manually, installed the filters, and tested the unit. The unit is working as designed. I explained to the customer to make sure the hood is in the up locked position before removing the filters for cleaning. Call complete. Use Authorization # KHJO700EPL1."
Near Round Rock, TX 78664
Wesley
Job Details: 11/28/2018
REFRIGERATOR WHIRLPOOL WRF990SLAM02 Arrived on site and found freezer ccompletely thawed out at 56f but still attempting to cool. Fridge at 40f. No blockage. Diagnosed as weak compressor with possible leak. Quoted for labor and compressor and valve and drier. (See lbh) office to wait for confirmation from customer before rescheduling as customer I displeased with failure and will call whirlpool. ; ordrng 1 TJ90SF8404 ( VALVE) and 1 W10276644 (compressor) and 1 W11116006 (evaporator) and 1 WPW10143759 (dryer)
Near Lago Vista, TX 78645
James
Job Details: 11/28/2018
REFRIGERATOR WHIRLPOOL WRS325SDHZ02 Arrived on site and tested operation. Found condenser lines vibrating while compressor running due to vibration mastic installed in the wrong position. Moved vibration pad to proper line and tested. Unit working properly. Job complete
Near Marble Falls, TX 78654
James
Job Details: 11/28/2018
VENTHOOD WHIRLPOOL UXT5236BDS1 Arrived on site and tested operation. Found fan not plugged in to harness. Corrected issue and tested. Unit working properly. Job complete
Near San Marcos, TX 78666
Robert
Job Details: 11/28/2018
OVEN WHIRLPOOL WGE745C0FS00 Arrived on job for complaints of switch fir front left burner loose. Found that switch not active in all positions. Replaced switch and test.
Near Round Rock, TX 78681
Jonathan
Job Details: 11/28/2018
REFRIGERATOR WHIRLPOOL WRF995FIFZ00 "Arrived on site to install previous diagnosed parts. Customer stated they had plugged unit in since last service. Tested ice makers and found both operating and have been producing ice. Performed diagnostics mode and found and found evaporator thermistor opened. Inspected door seal and found freezer door gasket and right door gasket torn. Gained access to evaporator panel. Removed failed panel and installed new. Removed failed gaskets and installed new. Adjusted gasket with heat gun and tested door seals. Powered unit on. Tested unit. All tested good, no water leaks present."
Near Georgetown, TX 78628
Jonathan
Job Details: 11/28/2018
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Arrived on site for refrigerator not cooling in RC. Performed diagnostics mode and tested bi-metal and found closed. Tested damper control, thermistors. Inspected freezer and found not completing defrost cycle. Removed from sensor defrost cycle to 8 hour defrost cycle. Inspected both ice maker and both are producing ice. Spoke with customer on operations. All tested good, no water leaks present."
Near Georgetown, TX 78628
Jonathan
Job Details: 11/28/2018
RANGE WHIRLPOOL WFE515S0ES0 Arrived on site for range cooktop light inductor staying off and not baking to correct temperatures. At time of service f service the light was off. Tested all burners on high heat serval times to insure light was shutting off. Performed temperature test up to preheat. Spoke with customer on operation. All tested good. (CO100)
Near Austin, TX 78726
Paul
Job Details: 11/28/2018
ICE MACHINE KITCHENAID KUIA18PNLS11 Arrived onsite for the ice machine to replace the previous diagnosed parts. I replaced the main control and tested the unit. The needs cleaning light is off and the unit is working as designed. Call complete. Authorization Number ES93059P.
Near Austin, TX 78750
Paul
Job Details: 11/28/2018
WASHER MAYTAG MVWC360AW0 "Arrived onsite for the washer that is stuck in sensing mode, not filling with water at all or advancing in the cycle. Mr stated it was a different problem than before and the unit was staying in sensing then the lid lock would start flashing. I tested the lock switch solenoid, the lock switch, and the lid switch. All test were within specifications. I checked stored error codes and found an F7E1 again. I went to spin the basket and found it lightly stuck but once I freed it it spun good. I ran the auto cycle and the unit worked as designed. I ran manual diagnostics and switched back and forth from agitate to spin multiple times but can not duplicate the problem. The splutch and the actuator are working as designed. I told mr to try it again to see if it is going to fail. Call complete."
Near Lago Vista, TX 78645
James
Job Details: 11/28/2018
DISHWASHER WHIRLPOOL WDT750SAHZ0 Arrived on site and tested operation. Found unit starts and runs but the pump just hums. Found that the water line is pinched and the drain line routed incorrectly and has pinched as well. Corrected supply line and drain line. Tested for proper operation and found unit working properly. Job complete
Near Manor, TX 78653
Wesley
Job Details: 11/28/2018
REFRIGERATOR WHIRLPOOL WRT318FZDB Arrived on site and found unit needed door and hinge adjustment to prevent handles from rubbing. Corrected alignment. All checks good. Unit is now operating as designed.
Near Manor, TX 78653
Wesley
Job Details: 11/28/2018
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 Arrived on site and found loud Evap fan motor. Replaced fan motor. Now unit is operating properly.
Near Bastrop, TX 78602
Joseph C.
Job Details: 11/28/2018
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 "Arrived on site for “filter stuck and no ice production complaint. Released filter and replaced. Found loose connection, behind icemaker. Reconnected. Unit is now performing as designed. No leaks detected, at time of service."
Near Bastrop, TX 78602
Joseph C.
Job Details: 11/28/2018
WASHER MAYTAG MVWX655DW1 "Arrived on site for “unit shuts off in mid wash” complaint. Inspected unit and found F8E1 error code. Removed cold water line from back of unit and found debris to be clogging inlet. Cleaned out inlet and flushed supply line. Calibrated and tested unit. Unit is performing as designed. No leaks detected, at time of service."
Near Bastrop, TX 78602
Joseph C.
Job Details: 11/28/2018
WASHER GE GTW330ASK2WW "Arrived on site for “no drain” complaint. Inspected unit and found grit in drain pump impeller, causing pump to lock up. Removed and replaced drain pump. Tested unit. Unit is performing as designed. No leaks detected, at time of service."
Near Smithville, TX 78957
Joseph C.
Job Details: 11/28/2018
MICROWAVE WHIRLPOOL WMH31017FS0 Arrived on site for “door open/close door error” complaint. Inspected unit and found door switches and interlocks faulty. Removed and replaced interlocks and switches. Unit tests good.
Near Smithville, TX 78957
Joseph C.
Job Details: 11/28/2018
WASHER WHIRLPOOL WTW4816FW2 "Arrived on site for “not cleaning clothes” complaint. Inspected unit and found cold water valve solenoid connection loose and not connected well. Reconnected valve solenoid. Tested and calibrated unit. Unit is performing as designed. No leaks detected, at time of service."
Near Jarrell, TX 76537
Arthur B.
Job Details: 11/28/2018
WASHER MAYTAG MVWB835DW2 Arrived onsite to remove and replace lid assembly to top load washer from prior tech’s diagnosis. Remove faulty lid assembly and installed new replacement. Reassembled. Calibrated unit. Unit calibrated successfully. No other issues found. All water connections were dry at time of service.
Near Killeen, TX 76542
Al
Job Details: 11/28/2018
DRYER AMANA NED4655EW1 "Arrived to inspect dryer not tumbling. I confirmed the complaint and disassembled the dryer to test the fuse, since the element turned on, but did not tumble. I check the fuse and it had no continuity. I removed and replaced it with the new part. I assembled and tested and the unit tested and worked as designed. No lint observed at the time of service.JOB COMPLETE."
Near Killeen, TX 76542
Al
Job Details: 11/28/2018
REFRIGERATOR GE GSH25JGDBBB Arrived to inspect refrigerator not dispensing water. I confirmed the complaint and tested the ice in the same door and the unit produced ice. I applied the dispenser heater to the unit and used my steamer to unclog the water line from the bottom line that runs underneath the freezer door. I was successful in getting the blockage out and for the unit to produce water. I reassembled the unit and it operated as designed. Parts used: HeaterJOB COMPLETE
Near Austin, TX 78757
Paul
Job Details: 11/28/2018
DRYER WHIRLPOOL WHD5090GW0 Arrived onsite for the dryer that the door swings in the wrong direction. I changed the swing on the door. I tested the dryer and it works as designed. Call complete.
Near Killeen, TX 76543
Al
Job Details: 11/28/2018
DISHWASHER WHIRLPOOL DU1030XTXS0 "Arrived to inspect dishwasher not cleaning dishes. I opened the unit and noticed the tube on the top rack that provides water to the upper spray arm was bent to the right side, causing the units upper arm not to receive the necessary water to effectively clean the dishes. I repositioned the tube into the water tube and the dishwasher worked as designed. No leaks observed at the time of service. NO PARTS USED.JOB COMPLETE"
Near Killeen, TX 76543
Al
Job Details: 11/28/2018
DRYER WHIRLPOOL WED7300DW1 Arrived to inspect dryer turns on and clicks. Verified complaint and disassembled the unit and removed and replaced the FUSE after I tested it and it had no continuity. After reassembly I tested the dryer and unit tested as designed. No lint observed at the time of service.JOB COMPLETE
Near Pflugerville, TX 78660
Wesley
Job Details: 11/28/2018
DRYER WHIRLPOOL MED8200FW1 Arrived on site and found unit operating as designed. Found exterior vent clogged. Removed blockage. Advised customer that heating but not always drying first load is indicative of a airflow problem.
Near Austin, TX 78741
Kevin
Job Details: 11/28/2018
DRYER ROPER n/a "Arrived on site and fountain gate two front door is locked, MS spoke with customer and they have counseled and no longer need services, job complete"
Near Austin, TX 78748
Kevin
Job Details: 11/28/2018
MICROWAVE KITCHENAID KMHC319ESS4 "Arrived on site and found center rack is making contact with interior of microwave cabinet, recommended that rack be removed from microwave when not in use. No for the repair is required at this time, job complete"
Near Austin, TX 78701
Leonardo
Job Details: 11/27/2018
COMPACTOR GE UCG1680LSS Arrived on site to test unit for door not opening. Test u it and found door jammed. Removed door and found 3 glass bottles of wine making unit unleveled making door jammed. Removed glass bottles test unit and unit test good.
Near Marble Falls, TX 78654
Thomas L.
Job Details: 11/27/2018
DRYER WHIRLPOOL WED8500DC3 Arrived on site for no operation. Found that the unit was totally dead. Found open fuse and replaced it. Also found that the electronic control had power to it but not out of it. Replaced console and control. Tested unit and unit works properly. Inside of dryer is clean. Customer will replace his vent hose.
Near Leander, TX 78641
Lou
Job Details: 11/27/2018
WASHER MAYTAG MVWB835DC3 "arrived on site to inspect washer making loud noise. Upon further inspection, the customer advised that the unit is making a loud “cat screaming” noise. I placed the unit in diagnostics and tested with no error codes at the beginning. The unit ran through diagnostics and operated as designed. I placed the unit in manual test mode and tested the high agitation and high spin and immediately I could hear the noise in high spin. I stopped manual test mode and unplugged the unit and tilted the unit back to find oil debris on the side panels and on the drains pump. I removed the rotor and found oil debris inside the rotor. I advised the customer of my findings and advised that the gearcase and clutch would need to be replaced. I removed and replaced the gearcase and clutch and put the unit back together and calibrated the unit. After calibrating, I placed the unit in diagnostics and tested and it operated as designed with no error codes. I tested the unit in manual
Near Kyle, TX 78640
Leonardo
Job Details: 11/27/2018
OVEN WHIRLPOOL WOS51EC0AS04 "Arrived on site to test unit for oven door glass broken. Found broken inner glass. Replaced glass and found bad fuse, ordering new fuse WPW10545255 and tod WP4449751. Rescheduled for Thursday 11/29; ordrng 1 WP4449751 (TOD ) and 1 WPW10545255 (FUSE)"
Near Kempner, TX 76539
Steve C.
Job Details: 11/27/2018
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Arrived on site to replace the control, UI, ice maker and ice maker fan. Replaced all parts and tested the unit. Tested the unit and unit is working properly. Advise customer to to wait 24 hours for the unit to start freezing and cooling. All water connections were dry at the time of service."
Near Georgetown, TX 78633
Arthur B.
Job Details: 11/27/2018
DISHWASHER KITCHENAID KDTE704DSS1 Arrived onsite to install new seal and door latch to dishwasher from prior tech’s diagnosis. Removed warn door seal. Installed new replacement and door latch. Reassembled and tested unit. Door now seats well to cabinet. No leaks found at time of service.
Near Georgetown, TX 78633
Arthur B.
Job Details: 11/27/2018
WASHER MAYTAG MVWC300VW1 "Arrived onsite for customer complaint of top load washer get stuck on agitating cycle and will not advance. Tested unit and found timer faulty. P&L are as follows;WPW10175557 (Timer)
Near Austin, TX 78759
Luis
Job Details: 11/27/2018
REFRIGERATOR WHIRLPOOL WRT311FZDB00 Arrived on site for noise issue. Unit cooling correctly customer complaint is compressor too loud. Compressor appears to be working as designed. Called tech support per tech support no failure to compressor and unit is working as designed. File #7723522848
Near Austin, TX 78758
Luis
Job Details: 11/27/2018
REFRIGERATOR WHIRLPOOL WRF560SEYW04 "Arrived on site for ice build up on left side of Evap cover. Found water leaking from fill tube causing ice build up. Removed cover removed ice build up. Added fill tube extension to cover slots on fill tube and to prevent water from overflowing from slot. Ran icemaker through a,cycle found no water leaking fill tube."
Near Austin, TX 78703
Scott
Job Details: 11/27/2018
OVEN JENN-AIR JJW2430DS00 "Arrived on site replaced UI panel . Unit tested normal ,no key pad errors . Job complete ."
Near Austin, TX 78751
Scott
Job Details: 11/27/2018
RANGE KITCHENAID KSDG950ESS1 "Arrived on site for unit display shutting off . Checked connections on display board . Ran diagnostics , no error codes . Connector wouldn’t sit properly . Replaced display . All features and functions of range work . No gas leaks detected at time of service . Job complete ."
Near Austin, TX 78730
Cliff
Job Details: 11/27/2018
DRYER WHIRLPOOL WED9200SQ0 Arrived on site to diagnose a dryer that is not heating. Tested unit and found heating element shorted out causing failure. Replaced heating element and tested unit. Found all is functioning properly at this time.
Near Austin, TX 78746
Scott
Job Details: 11/27/2018
DISHWASHER KITCHENAID KUDS01DJSS0 Arrived on site Poor washing . Found control wasn’t working correctly in diagnostics as well as poor wash motor . Ordering control and sump and motor . Please call to set return visit . Nonwater leaks detected at time of service .; ordrng 1 W10782773 (pump&motor) and 1 WP8564543 (cntrl-elec)
Near Austin, TX 78730
Cliff
Job Details: 11/27/2018
WASHER WHIRLPOOL MVWB980BW0 "Arrived on site to service washer. Homeowner left a voicemail with office to cancel request for services. No further work to be done at this time, and no work performed today."
Near Austin, TX 78753
Luis
Job Details: 11/27/2018
REFRIGERATOR KITCHENAID KSRS25CNSS00 Arrived on site or no cool. Unit on compressor not running. Power to compressor diagnosed failed starter to compressor. Installed new starter to compressor powered unit on compressor powered on unit cooling down.
Near Austin, TX 78739
Brandon
Job Details: 11/27/2018
DISHWASHER KITCHENAID KDTM404ESS3 "Arrived on site for customer complaint of soap dispenser not opening and closing, found dispenser spring was broken. I replaced dispenser, tested good."
Near Round Rock, TX 78664
Jerry C.
Job Details: 11/27/2018
REFRIGERATOR GE GSH22JSDBSS "GSH22JSDBSS Arrived to instal previously diagnosed and ordered parts. I removed and replaced the compressor assembly and found the return line from the evaporator corroded and oily. I removed and replaced the section of tubing and then vacuumed the system. I pulled vacuum for 15 minutes and then monitored for an additional 15. Holding vacuum, I charged the unit with the mfg prescribed refrigerant charge and tested. The unit appeared to cool as designed and I advised the customer it may take 12 hours to cool completely. No water connections present."
Near New Braunfels, TX 78130
Diego G.
Job Details: 11/27/2018
REFRIGERATOR WHIRLPOOL WRS325FDAB06 "Arrived on site. Checked for display issues. Found ice button not working. Replaced display assembly and cycled, all functions tested OK. No leaks present. Job complete"
Near New Braunfels, TX 78130
Diego G.
Job Details: 11/27/2018
REFRIGERATOR WHIRLPOOL WRS325FDAB06 "Arrived on site. Checked for display issues. Found ice button not working. Replaced display assembly and cycled, all functions tested OK. No leaks present. Job complete"
Near New Braunfels, TX 78130
Diego G.
Job Details: 11/27/2018
REFRIGERATOR WHIRLPOOL WRS325FDAB06 "Arrived on site. Checked for display issues. Found ice button not working. Replaced display assembly and cycled, all functions tested OK. No leaks present. Job complete"
Near Round Rock, TX 78665
Jerry C.
Job Details: 11/27/2018
VENTHOOD KITCHENAID KIRD801HSS0 "KIRD801HSS0 Arrived to inspect blower issue. I found the external blower was constantly operating and I advised the customer I could not service the unit. I found the venthood assembly would require substantial repair, requiring all switches, wiring harness and lift motor assembly. Further, the venting assembly was contaminated severely with mold and I could not assure the customer of complete removal. The customer elected to have the unit replaced and requested replacement information. The unit is a 30 inch version and subsequent models of the same width should be fully compatible with the counter’s existing cutout, but should be confirmed with a dealership.
Near Hutto, TX 78634
Jerry C.
Job Details: 11/27/2018
DRYER WHIRLPOOL WED70HEBW0 "WED70HEBW0 Arrived to inspect no start. I found the unit responsive to inputs, but it would not start the motor. I inspected and replaced the thermal fuse after determining it was open. The unit heated and cycled as designed afterwards. I removed lint from within the chassis and air plenum. Operational test good."
Near Lampasas, TX 76550
Steve C.
Job Details: 11/27/2018
RANGE KITCHENAID KGSS907SSS03 "Arrived on site for the unit oven is not working. Tested the unit and found on broil the valve solenoid will make a thump noise and nothing happens. Also found the keypad off option will not work and unable to turn the unit off. Tested the bake and nothing happens and igniter will will not spark. Also the fan blower is extremely loud clanking noise. Unit will need a new keypad, control, spark control, igniter, blower and valve (propane). ; ordrng 1 W10810687 (blower) and 1 WP9760229 (elctr-kit) and 1 WP9761566 (swtch-memb) and 1 WP9763716 (valve-gas) and 1 WPW10331686 (module-spk)"
Near Hutto, TX 78634
Jerry C.
Job Details: 11/27/2018
RANGE WHIRLPOOL RF368LXPS1 "RF368LXPS1 Arrived to instal parts. I removed and replaced the terminal block and was able to use the existing pigtail with the direct wire connection system, part of the terminal block. I tested the unit under full load for an extended period and it worked as designed. Operational test good."
Near Taylor, TX 76574
Jerry C.
Job Details: 11/27/2018
REFRIGERATOR KITCHENAID KRMF706ESS01 "KRMF706ESS01 Arrived to inspect water dripping from ice dispenser. I found the ice maker housing was not fully seated and allowing excessive air to be drawn from the rc into the ice storage bin, causing freeze/thaw cycles and the resultant drip. The ice bin door gasket was badly deformed and I rotated it 180*. I seated the ice maker housing fully and tested the fan. I corrected misfitting of the crisper mullion and corrected cabinet twist and leveled the doors. I replaced the ice bin door assembly and tested. Operational test good, no leaks served during service."
Near Georgetown, TX 78633
Arthur B.
Job Details: 11/27/2018
REFRIGERATOR KITCHENAID KSF26C6XYY00 Arrived onsite to install new gasket to reservoir on SxS refrigerator from prior tech’s diagnosis. Removed evaporator cover and installed new seal. Reassembled. Evaporator cover not seals well. Tested water flow. Water flowing as intended. No other issues found. Collected remaining labor and part cost. All water connections were dry at time of service.
Near Hutto, TX 78634
Jerry C.
Job Details: 11/27/2018
WASHER WHIRLPOOL WTW7000DW3 "WTW7000DW3 Arrived to inspect error. The unit had a water level error code and I verified the water level to be correct. I attempted to replaced the control, but it was the incorrect part number. Office to order control p/n W11182871. The gear case was leaking oil and flinging it off the rotor. The gear case and clutch will require replacement. No leaks observed during service. ; ordrng 1 W10754448 (clutch) and 1 W10811956 (GEAR CASE) and 1 W11182871 (CONTROL)"
Near Georgetown, TX 78633
Arthur B.
Job Details: 11/27/2018
ICE MACHINE KITCHENAID KUIC15NHZS0 Arrived onsite for customer complaint of ice machine not making ice. Tested unit and found condenser fan motor not running. Tested in line diode and found diode with no continuity. Removed diode and installed wire using soldering methods. Also found fan blade not fully installed to motor. Secured fan blade to motor. Tested unit. Condenser fan and compressor comes on as intended. Good ice slab began forming. No other issues found. All water connections were dry at time of service.
Near Georgetown, TX 78626
Arthur B.
Job Details: 11/27/2018
REFRIGERATOR WHIRLPOOL WRS321SDHZ00 Arrived onsite to install new Evaporator and dye drier to SxS refrigerator from prior tech’s diagnosis. Removed dye drier and evaporator and installed new replacements using braising methods. Vacuumed unit down to -25psi. Charged unit with 5.5oz of R134a refrigerant. Powered unit up. Found good frost pattern on evaporator. Reassembled no other issues found. All water connections were dry at time of service.
Near Jarrell, TX 76537
Arthur B.
Job Details: 11/27/2018
WASHER AMANA NTW4516FW2 Arrived onsite for customer complaint of top load washer making loud noises when spinning. Tested unit and found tub bounces around irratically. Removed and replaced suspension. Reassembled. Tub noises steady. Calibrated unit. Unit calibrated successfully. No other issues found. All water connections were dry at time of service.
Near Killeen, TX 76549
Arthur B.
Job Details: 11/27/2018
REFRIGERATOR WHIRLPOOL WRF757SDEE00 "Arrived onsite for customer compliant of RF section freezing up. Tested unit and found unit will not enter diagnostics. Also found UI LED display not fully illuminating.
Near The Hills, TX 78738
Brandon
Job Details: 11/27/2018
WASHER WHIRLPOOL MAV6200AWW "Arrived on site for customer complaint of washer making loud noise and walking during spin cycle. Found transmission bearings were bad. I quoted customer for transmission replacement, they are going to buy a new washer. Collected service fee on check"
Near The Hills, TX 78738
Brandon
Job Details: 11/27/2018
VENTHOOD KITCHENAID KIRD861HSS0 "Arrived on site for customer complaint of fan not working and down draft not operating. Found faulty switch, I replaced switch unit tested good."
Near Cedar Park, TX 78613
Lou
Job Details: 11/27/2018
DRYER MAYTAG MEDC215EW1 "arrived on site to inspect dryer timer making loud noise after cycle completed. Upon further inspection, I turned the unit on and then advanced the timer to the off position and it made the normal timing sound. However, after approximately ten minutes, the timer continued to time down and was trying to advance to the next cycle. Using my multimeter, I ohmed the timer between the B and C connectors (light blue and black wires) and had the timer in the off position and the unit showed to be open. Prior to the service call, the customer had contacted Maytag and was able to get them to cover today’s service call including parts/labor. I contacted the office to verify and CW verified for me. I removed and replaced the timer and tested it and it operated as designed. No lint observed during service, job completed."
Near Leander, TX 78641
Lou
Job Details: 11/27/2018
DISHWASHER WHIRLPOOL WDF520PADM7 "arrived on site to inspect dishwasher not draining. Upon further inspection, I opened the unit door and found no water in the bottom of the tub. The customer advised that he disconnected the drain hose from the drain pump and water went everywhere. I placed the unit in diagnostics and tested with no error codes at the beginning. The unit operated as designed until it got to the drain mode and the unit did not drain. Using my wet vac, I emptied the water from the unit. I removed the drain pump and found one of the impellers broken off. I replaced the drain pump and tested the unit again and again, the unit did not drain. I looked inside the sink drain and found a long metal object w the drain port coming from the dishwasher drain hose. I removed the object and pressed the cancel button on the unit to engage the drain pump and a little water came out. I got the remaining water out with my vacuum and removed the unit from its space and removed the drain
Near New Braunfels, TX 78132
Diego G.
Job Details: 11/27/2018
MICROWAVE JENN-AIR JMC2430DP01 "Arrived on site. Checked for no heat issues. Found unit giving heat but not well. Verify voltage to unit all checked OK. Tried to run diagnostics but display was not reacting. Will need Console assy, magnetron thermostat, converter and magnetron to repair unit per tech-support. Office to resch; ordrng 1 W10887850 (DISPLAY ) and 1 W11233913 (MAG THERMOSTAT )"
Near New Braunfels, TX 78132
Diego G.
Job Details: 11/27/2018
MICROWAVE JENN-AIR JMC2430DP01 "Arrived on site. Checked for no heat issues. Found unit giving heat but not well. Verify voltage to unit all checked OK. Tried to run diagnostics but display was not reacting. Will need Console assy, magnetron thermostat, converter and magnetron to repair unit per tech-support. Office to resch; ordrng 1 W10887850 (DISPLAY ) and 1 W11233913 (MAG THERMOSTAT )"
Near New Braunfels, TX 78132
Diego G.
Job Details: 11/27/2018
MICROWAVE JENN-AIR JMC2430DP01 "Arrived on site. Checked for no heat issues. Found unit giving heat but not well. Verify voltage to unit all checked OK. Tried to run diagnostics but display was not reacting. Will need Console assy, magnetron thermostat, converter and magnetron to repair unit per tech-support. Office to resch; ordrng 1 W10887850 (DISPLAY ) and 1 W11233913 (MAG THERMOSTAT )"
Near Canyon Lake, TX 78133
Diego G.
Job Details: 11/27/2018
OVEN WHIRLPOOL WOS97ES0ES02 Arrived on site. Checked for a noise issues. Found convection fan making noise when in use. Made an attempt to tighten fan but still same issue. Will need convection fan motor to repair unit and will bring cooling fan for back up. Rescheduled for 12/3/18 per customer; ordrng 1 W10860984 (CONVECTION FAN) and 1 W10861504 (BLOWER )
Near Canyon Lake, TX 78133
Diego G.
Job Details: 11/27/2018
OVEN WHIRLPOOL WOS97ES0ES02 Arrived on site. Checked for a noise issues. Found convection fan making noise when in use. Made an attempt to tighten fan but still same issue. Will need convection fan motor to repair unit and will bring cooling fan for back up. Rescheduled for 12/3/18 per customer; ordrng 1 W10860984 (CONVECTION FAN) and 1 W10861504 (BLOWER )
Near Canyon Lake, TX 78133
Diego G.
Job Details: 11/27/2018
OVEN WHIRLPOOL WOS97ES0ES02 Arrived on site. Checked for a noise issues. Found convection fan making noise when in use. Made an attempt to tighten fan but still same issue. Will need convection fan motor to repair unit and will bring cooling fan for back up. Rescheduled for 12/3/18 per customer; ordrng 1 W10860984 (CONVECTION FAN) and 1 W10861504 (BLOWER )
Near Austin, TX 78733
Paul
Job Details: 11/27/2018
VENTHOOD KITCHENAID UXL6036YSS0 Arrived onsite for the vent hood that turns itself off in low and medium. I found the fan in medium speed and low speed over amping causing the motor to shut off on over load. I found the speed switches not lining up even because of the broken slide causing the issue. I replaced the slide and tested the unit. The unit is working as designed. Call complete. Call complete.
Near Austin, TX 78717
Lou
Job Details: 11/27/2018
DISHWASHER WHIRLPOOL WDT710PAHZ1 "arrived on site to inspect dishwasher rack issues. Upon further inspection, the customer advised that the stop on the top rack had come off and he attempted to put it back on, but it kept coming off. I found that the right stop for the top rack was missing and the customer did not have it anymore. I had a stop (WPW10082861) in my van stock so I installed it and tested the unit. The unit operated as designed in diagnostics with no error codes. I showed the customer how to properly install the stop should it come off again. No water leaks observed during service, job completed."
Near Austin, TX 78726
Tyler B.
Job Details: 11/27/2018
REFRIGERATOR WHIRLPOOL GC5SHEXNS03 Arrived on site for control replacement. R&R control and did not fix unit. Unit will need the main control located I the back of unit near compressor. W10219463. Which is found UNAVAILABLE. Contact tech for any necessary questions if needed
Near Austin, TX 78731
Paul
Job Details: 11/27/2018
ICE MACHINE WHIRLPOOL KUIC15PRXS2 "Arrived onsite for the ice machine that was making very thin ice and stopped working. Ms stated she never noticed thin ice, it just stopped running water over the evaporator. I found the recirculating pump defective and the pump harness very corroded along with a broken pin in the harness for the WLS. Need to replace the pump and harness. Ordering harness and marking all prescreened parts as UORV. RS for Mon 12/3.; ordrng 1 C-NOTES (MS NEEDS AN AM APPOINTMENT.) and 1 WPW10340992 (HARNS-PUMP)"
Near Austin, TX 78729
Tyler B.
Job Details: 11/27/2018
REFRIGERATOR WHIRLPOOL WRS588FIHV00 "Arrived on site for install prior dia part. Found ice bucket full upon arrival . R&R switch and diffuser and tested good, no leaks on site"
Near Austin, TX 78729
Tyler B.
Job Details: 11/27/2018
REFRIGERATOR KITCHENAID KRFC300EBL01 "Arrived on sote for no cool or ice. Found unit not running but lights on, R&R control and unit powered up and stated cooling. Found ice maker non responsive R&R ice maker and tested good, no leaks on site"
Near Marble Falls, TX 78654
Thomas L.
Job Details: 11/27/2018
DISHWASHER KITCHENAID KDTE104ESS1 Removed and replaced failed drying agent dispenser. Tested unit and all water connections are dry.