"Arrived on site for no cool. Powered unit on clicking noise from starter,compressor not powering on,removed cover installed new starter same issue diagnosed a defective compressor. Ordering a new compressor. ; ordrng 1 W11574734 (Compressor) and 1 W11504431 (Coupler) and 1 W11504415 (Coupler) and 1 W11506621 (Coupler) and 1 W11506635 (Coupler) and 1 W11506635 (Access valve) and 1 w10843121 (Drier) and 1 W11504445 (Drier coupler) and 1 W11504447 (Drier coupler)"

Arrived on site to test unit for bottom vent plastic melted. Found damaged vent ordering. We vent office to reschedule ; ordrng 1 WPW10351280 (Bottom oven vent)

"Arrived on site for thin to no ice. Ran diagnostics weak water flow from valve,diagnosed a defective water valve,replaced water valve ran diagnostics good water flow,unit passed all other diagnostic test,no leaks at valve or connecting tubing."

"Arrived on site for cooling complaint. At time of visit unit slowly cooling,weak air flow entering fresh food section some ice on back cover,removed housing assembly defrost timer not advancing,replaced defective defrost control.

"Arrived on site. Replaced defective main control,powered unit on compressor and fans powered on.

"Arrived on site for not dispensing ice. Tested ice dispenser found ice obstruction in ice chute,removed ice bin,cleared ice chute,reinstalled bin tested ice dispenser working. Customer needs to remove ice from bin and clean ice bin every 1-2 weeks to prevent old ice from clumping and clogging ice chute

"Arrived on site for install of previously diagnosed parts. Installed new evap fan motor, fan blade, and control board. Fan functioning as designed.

"Arrived on site for complaints of broken door latch. Found lever for door switch broken off. Installed new door switch and tested. Unit functioning as designed.

"Arrived on site to test unit for loose handles, tested unit found RC left handle loose, removed handle nand tightened stubs, reattached handle, handle tightened with no issues job complete"

"Arrived on site to test unit for no power, inspected wiring harness and block, not shorted wires detected, found unit not receiving voltage, customer was not aware that breaker is located outside, reset breaker, all functions returned to normal, all burners powering on and oven is heating, at this time unit is running as designed, job complete"

"Arrived onsite for First it gets stuck on sensing, after a while it says drying but nothing turns or moves. Inspected unit drum turn freely when turned by hand. Found broken belt. Broken belt caused switch to be open. Replaced belt with truck stock. Test unit an unit now operates as designed. Job complete"

"Arrived on site to install previously diagnosed and ordered part. Due to the dispenser cap falling off and getting melted, I installed a new cap and tested that it was secure. Unit is operating as designed, no water leaks observed during service. Job completed."

"Arrived on site to inspect venthood leaking air at the base of the cabinets. Upon further inspection, the customer provided a copy of their closing documents for warranty purposes. I tested the venthood on high speed and found where the venthood and cabinets meet, air is blowing out from a gap. I removed the vent cover and found that the damper was not sealed off correctly during installation. Using some foil tape, I sealed off the gap in the damper and placed the vent cover back on and sealed it. Retested the unit and it is operating as designed. Job completed."

Arrived on site to replace previously ordered parts for dishwasher. Replaced ui and tested unit. Found all is working properly at this time. Control wasn't needed. No water to unit for testing pumps

"Arrived on site to test unit for frost buildup in freezer, tested unit found drain tube has has frozen and water from defrost cycles freezing on bottom on FC,removed ice, cleared drain tube, unit is now running as designed

"Arrived on site to test unit sparks and crackling sounds, tested unit found failed capacitor, magnetron and diode , unit has grease dripping from it, due to the repair cost being more then the unit price, the customer will purchase new unit,

"Arrived on site to test unit for no drain, customer stated that unit was working fine and then stopped draining, found the disposal plug still not removed, customer been using DW since they moved in, removed plug in front of customer and gave it to him, dont know how the unit was functioning for a year but its currently draining, put unit through diagnostics cycle all components are good no leaks detected job complete"

"Arrived on site to test unit for no drain, tested unit found broken wires going to drain pump, fix connections, tested unit unit now running as designed,no leaks detected job complete"

"Arrived on site to test unit for not venting, tested unit found motor running good but air is blowing in side, removed motor and found vent is installed incorrect, only opening about 20% due to restriction, took video and sent to builder, he will address this issue, job complete"

"Arrived to inspect temperature control issues. The unit has both refrigerator temperatures and freezer temperatures available. The CX was being cautious and did not want to break the control and it would not turn easily to the refrigeration part of the control sweep. I advised them there is a detent to prevent accidental turn-down and verified operation. Operational test good, chest freezer, no water connections."

"Arrived on site for refrigerator not making ice, and filter couldnt be removed. Upon arrival confirmed issue. After further inspection I found ice maker bin was full.customer stated they had reset power to u it and it had been making ice ever since. Found he control had been failing to send proper power and leading to issue. Replaced control. Found no cooling issues. Call complete"

Arrived on site for a washing machine that is filling that unit when not in use. The customer advised that the unit has a steady drip most of the time and will continue to drip for days after properly using the washer. Checked voltage to the valves and did not find any residual voltage sent from the control. When I had to replace the water valve and tested the unit. The unit began to work and operate as designed. Call complete.

Arrived on site for range tripping breaker when oven is turned on . Used extension cord to use a diff ent outlet . Unit is operating normally. No gas leaks detected at time of service. Job complete

Arrived on site for poor drying . Ran heat checked . Unit will cycle couple times heating then will stop heating but drum keeps running . Found stuck relay on control . Replaced control . Unit is now cycling properly. No lint build up at time of service. Job complete

"Arrived on site , replaced control and latch . Ran diagnostics and started and stopped several time . No error found . No water leaks detected at time of service. Job complete"

"Arrived on site for fridge leaking . Found freezer drain hole iced over . Steamer out hole and removed ice . Drain doesnt appear to be clogged after steaming . Water is flowing freely .

"Arrived on site to install previously diagnosed parts. Removed all panels to access the evap fan and installed new fan. Tested unit and its now functioning as designed. No water leaks observed during service, job completed."

Arrived onsite for washer with broken door hinge. Upon inspection I found broken hinge

Arrived on site to install previously diagnosed parts. Upon removing the old valve we found it extremely clogged. We installed the new valve and then tested the unit with the top off. No leaks detected and we found the unit working as designed. Call complete.

Arrived onsite to replace previously diagnosed parts. Replaced wash plate. Tested unit and unit is functioning properly. Job complete

"Arrived on site and found no ice production, found wiring harness to freezer door is breaking. A new freezer door would be needed to correct issue.

"Arrived on site for LG refrigerator, inspected unit and work area. CX had freezer drawer broken. Removed old drawer and replaced with new one. Unit is now operating as designed. No water leaks observed during service. Job completed."

Arrived on site for range not allowing oven light functions to work correctly or heat properly. Upon arrival confirmed failure. Found main control failing to send power supply down to elements and would respond to user input when turning to turn off oven bulb. I replaced ACU and found all range functionality had fully been restored call complete

"Arrived on site for range not allowing back right burner to turn on. Upon arrival confirmed issue, found stable 240 connection to burner from switch but found burner coil fried to pieces. Replaced burner. Found full functionality restored to burner. Call complete"

Arrived on site for a dryer that is not heating. Inspected unit and work area. Confirmed the customers complaint and found that the unit would not heat in a high heat cycle. Checked voltage at the terminal block and confirmed proper voltage. Checked voltage at the heater and only found 120 V. Disconnected the brown wire on the unit separating the line one voltage from the heater and found proper voltage coming from the line to side but only 25 V coming from the line one side. Checked all heating components and found all showing they were good. Traced voltage back to the heater bypass and found only 25 V going to the thermal cut off. I called whirlpool commercial laundry Techline and spoke to Ryan (no SR#). He advised that there have been several units coming from the factory where the screw that engages the heater bypass switch are screwed into tight causing the switch to become engaged and bypass the heater. He advised that because I was getting 27 V from that switch that it must be only partially closed. He advised to adjust the screw and check again. I pulled out the screw and found the heater working properly and heating as designed. Call complete.

"Arrived on site for an ice machine that is not cutting ice. Inspected unit and work area. The customer stated that since the return last week, the unit still has not made ice and has been melting as a sheet of ice on top of her red cutter. Did confirm that the grid cutter Ive been broken. She advised that she thought that the prior technician was supposed to have replace that but did not. Went ahead and replace the red cutter and ran the unit through an ice making cycle. Found the unit may the force lava Weiss and the great cutter was working as designed cutting her cubes into square cubes. Advise the customer to give the unit 2 to 3 days to make a full been advice. Call complete."

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced right in refrigerator door and nameplate and tested the unit. The unit is now working as designed. Call complete.

"Arrived on site for washer, inspected unit and work area. Set unit in diagnostics and found stored codes F5E1 F2E1 F2E1. Unit needs a new latch assembly. Installed new latch and tested. Unit is operating as designed, no water leaks observed during service. Job completed."

"Arrived on site for refrigerator not dispensing water or making ice. Pulled unit out on my floor protector and found water supply shut off. I then tested unit and its working as designed. No water leaks observed during service, job completed"

"Arrived onsite for range with a supposed gas leak. Upon inspection of unit I found no leaks at the gas feed out of the wall no leaks at the regulator,all connections and all orifices. I tested burners and bake and broil burner and found that they all worked properly.

"Arrived onsite with Scott and Determined the Main control was needed to repair communication error after testing with top disassembled for access. Replaced the control and tested. All checks good.

Arrived onsite for refrigerator not cooling in RC. Upon arrival inspected unit found refrigerator section warm and freezer section frosted over. Thought ice and access evaporator panel. Found a clogged drain line was responsible for back up ice freezing over and blocking ventilation to refrigerator section. Cleared line and defrosted ice tested to ensure proper draining. Unit is now operating properly no leaks present at this time. Job complete

Arrived on site for range oven not functioning. Upon arrival tested unit and found oven would not heat. Pulled unit to access panel and control.

Arrived on site for dryer not starting. On arrival inspected unit checked all components and found that push start was not activated.Replace start button relay and tested. Unit is now functioning properly. Job complete

Arrived onsite for refrigerator getting to cold. Upon arrival inspected unit. Customer opened freezer door to show that there were icicles hanging from top of liner. Inspected gasket and found gap on upper portion of liner to gasket seal. This was allowing the unit to continue to run also freezing condensation within the cabinet. Applied heat to gasket and molded to fit. Unit now has a good seal. Unit is now functioning properly. Job complete

"Arrived onsite to replace previously diagnosed parts. Upon attempting to replace switch, found wires were completely insulated into the cabinet. Called tech line for assistance. Sent tech line a photo. Tech replied unit is non repairable and has no recommendations at this time . Whirlpool will reach out to customer. Provided SR#. Will be contacted with next steps. Job complete"

"Arrived to inspect after defrost. I found all functions of the defrost system wer present and the element tested at 23.8 ohms, expected for the units current temperature and line VAC was present, proofed via thermography. I set the door height and correct chassis rock and tested. Operational test good, no leaks observed during service."

"Arrived to inspect excessive tub movement. I found a prior servicer left out all four bolts for the front lower tub weight and it had came off during use. The missing weight allowed excessive movement of the tub assembly. I reinstalled the weight, using customer supplied bolts, but did not have enough to complete. Per customer directive the customer accepted the repair as is and will install the remaining two bolts. Operational test good, no leaks observed during service.

Arrived on site to test unit for breaker tripping while unit running. Found highest amp draw was 15.8amps when breaker trips. Found no exposed wiring or leaks. Job complete.

"Arrived on site to install previously diagnosed and ordered parts. Due to the module and large hot plate failures, I removed and replaced the said parts and tested. Unit is operating as designed. Job completed."

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the vent, gasket and deflector. When I removed the outer door panel, I found the dry water streaks flowing from the vent down the inside of the door. When I removed the vent, I found where the gasket had been laid over during installation and not sealing properly (photo). Tested unit and it is operating as designed. I made recommendations for use and care, as well as, detergent and rinse aid use. No water leaks observed during service, job completed."

"Arrived on site to inspect washer being off balance. Upon further inspection, the customer showed me some damage that was caused when the washer went out of balance. I took photos of the damage to the wall to the left of the unit, the wall behind the unit and the wall in the bathroom located behind where the unit is housed. I placed the unit in diagnostics showing error code F0E5-off balanced load. I cleared the code and continued with testing and the unit became off balance during spin. I pushed down on the tub/basket assembly and when it came back up, it bounced around. I inspected the suspension rods and found the back left rod slightly bent. I tilted the unit back and inspected the gearcase and other components and found the actuator to be one of the new designed parts that have been slipping out of the came loop and causing the unit to not actuate/shift properly from agitate to spin. I removed and replaced the suspension rods and actuator and calibrated the unit. Retested and unit is balanced and operating as designed. No water leaks observed during service, job completed."

"Arrived to inspect no cool. I found the unit would engage the compressor and it drew 14 amps that descended to 12.5 until start device deactivation. I tested the compressor windings and they were 5.2 and 3.2 ohms. Start to run was a little higher than expected at 11.8 and I used a different start device to swing test. The unit worked as designed with the tester start device and drew 1.2 amps (including condenser fan within circuit) with the cover off and descended to 1.1 amps with the cover held in place for several minutes

Arrived to inspect unit not responding to commands. I found the entire control would not respond to the outer buttons when touched. I removed the panel and reseated the ribbon cables and tested. The unit returned to normal operation. Operational test good.

"Arrived to inspect washer not functioning. The unit would not complete a cycle and recently it completely stopped. The gear case lower seal had ruptured and there were signs of both grease and oil escaping and spreading throughout the drivetrain. Further inspection revealed the spin basket was badly out-of-round and it would require replacement as well. The CX elected to not repair the unit due to cost of the gear case and the wait for the spin basket. No leaks observed during service.

"Arrived on site to install previously diagnosed parts. Installed new console and tested unit is operating as designed at the time of service. No water leaks observed during service, job completed.

Arrived on site to install door gasket. Heated gasket with heat gun to reform it to shape. I advised CX to leave doors closed for at least 6 hours. No water leaks detected. Job completed

"Arrived on site for dryer, inspected unit and work area. Found door gasket torn at the corner. Replaced gasket. Unit is now sealing properly. Job completed."

"Arrived to instal previously diagnosed and ordered parts. I removed and replaced the harness and tested. The unit operated as designed and all functions returned to the unit. Operational test good, no leaks observed during service.

"Arrived on site for complaints of loud screeching noise. Found unit making screech noise durning spin. Found oil in geargase. Installed new geargase, cam, and belt. Unit tested good with no noise. Ran drain and spin as well. No issues at this time. No water leaks detected, job complete."

"Arrived on site for complaints of water leaking. Found valve leaking when icemaker is filling. Found incoming water pressure much too high. Customer wants to have water pressure fixed first to see if that will fix the issue.

Arrived on site for complaints of no power. Found L1 with no voltage. L2 has 120 vac. Checked breaker and it was not tripped.

Arrived on site for a dishwasher that is not draining. Inspected unit at work area. Customer advised they cleaned out the water inside of the tub but the unit had not been draining. Tested the unit and confirmed the customers complaint. Removed the drain pump and did not find any obstructions inside the drain pump area. Blew through the drain hose and found something stuck inside of the drain hose causing a restriction of water from the drain pump to the garbage disposal. Went ahead and replaced the drain pump as well and tested the unit. The unit began to work and operate as designed. Call complete.

Arrived onsite and replaced parts recommended by tech line. All checks good. Advised customer on repair. Unit is now operating as designed.

Arrived onsite and replaced the main control. Unit is now operating as designed. Advised customer on repair. All checks good.

Arrived onsite and installed new cover assembly to repair fan not working and unit insufficiently cooling. Advised customer on on repair. Unit is now operating as designed. All checks good.

Arrived onsite for control intermittently not responsive or heating according to design. Found half of the ui panel buttons unresponsive including the start button at time of service. Installed ui. Tested unit in rinse and spin with load. All checks good. Advised customer on repair.

Arrived onsite for dishwasher running weakly and not cleaning dishes or dissolving the pods. repaired by replacing the heat pump. Found debris caught in the bump housing causing unit to be inefficient. All checks good. Unit is now operating as designed.

Arrived onsite and replaced the sump and motor assembly. Tested unit. All checks good. Advised customer on repair. Unit is now operating as designed.

"Arrived onsite to install parts recommended by techline. Installed harness and actuator. Test unit and there is no change. Unit fills and then goes straight to draining . Called techline for assistance. Techline determined that the thermistor was never installed at the factory. And the unit will not operate with out. Tech is escalating this call. He said there is no other repairs to be made at this time. Once the review comes back for this unit and there is. Thermistor and correct harness, we may be sent back. In the mean time tech asked to give customer SR#7733597625 and they will discuss with him what the outcome will be. Job complete"

"Arrived onsite for continued icemaker issues. Upon arrival inspected icemaker and found fill cup filled with block of ice. This caused the water to over fill into ice bin on every call for water. Called SW for assistance. Checked for weeping valve, water pressure, bridged ice cubes and ice maker receiving too much water. All test passed. Cleared blocked fill cup. Ran a harvest test. Ice maker received the correct amount of water. Customer will monitor unit. No water leaks present at this time. Job complete"

Arrived onsite to install previously diagnosed parts. Replaced both inlet valves and all 4 hoses. Test unit and no more leaks detected. Job complete

"Arrived on site to test unit for tripping breaker, tested unit found unit is running and heating, no unusual noise , customer stated that unit runs good sometimes for hours but sometimes trips the AFCI breaker, advised customer that unit should have a regular 15 amp circuit breaker that is not AFCI, customer will contact builder and resolve issue, job complete"

"Arrived on site to test unit for gaskets falling out, tested unit found gaskets and not staying in, in multiple places, replaced gaskets and applied silicone in areas that are affected, advised customer to open doors gently for 24 hours to allow silicone to dry, unit it now functioning as designed, job complete"

Arrived onsite to install previously diagnosed parts. Replaced wrap an added the screws. Job complete

Arrived onsite to install previously diagnosed part. Replaced ice maker. Customer will monitor after several hours ice production. Job complete

Arrived on site to diagnose a microwave with a door not closing. Found lower interlock out of position preventing contact with door. Repositioned interlock and all is working properly at this time.

Arrived on site to diagnose a range that has light not turning on. Found light bulb failed and replaced it. Tested unit and found all is functioning properly at this time.

Arrived on site to diagnose a refrigerator that is not producing ice. Found water line kinked behind unit. Causing low pressure and fill line to freeze over. Unlinked line and thawed tube. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.

Arrived on site to diagnose a washer that is not filling with water. Found water valve failed and replaced it. Tested unit and found all is functioning properly at this time. No leaks were found after service was performed.

Arrived onsite for MW with hood light not working properly. Upon arrival I found that the control was faulty. I replaced the control and tested the unit and found unit operating as designed. Job complete.

Arrived onsite for refrigerator not dispensing water. Upon inspection I found that the cx had a off brand filter installed in uni. I removed filter and tested unit using a gallon container and found that it filled up twice. I reinstalled filter and tested again and found that the unit stoped dispensing again. I recommend that the cx replace the filter. Cx elected to run without filter because he has a water softener on the house. Job complete

Arrived on site to replace control from previous diagnosis. Found both FC evap and RC compartment thermistors were reading open at control connections. Spoke with tech line and verified findings. Unit sent for review as thermistors are non repairable. Job complete.SR#7733643331

Arrived on site to test unit for dripping sound. Found ice is melting and dripping as designed. Found drain pipe in ground has standing water in it. Upon further inspection found slight leak on units drain pipe from hose clamp being loose. Tightened hose and unit is no longer leaking but noise still present.

"Arrived on site to test unit for lower wash arm falling off and melting. Replaced both top and bottom spray arms, tested unit, unit now working as designed. No leaks detected. Job complete."

"Arrived on site to test unit for over heating exterior. Ran bake cycle at 450 twice and for 30mins each(after preheat temp reached). Glass door did not exceed 173.4f. Handle and knobs were only warm to touch. Verified insulation is installed properly and door gasket sealing as designed. Spoke with safety and was advised temps were within range of tolerances. No further repairs recommended at this time, per safety. If issue persists recommend following Service Pointer-W10917778. Would need insulation kit W11025151. Whirlpool isnt recommending any further repairs, even with service pointer present. ******SR#7733595788******"

"Arrived on site to install previously diagnosed and ordered part. Due to the ice bin door shelf breaking, I installed a new shelf and secured it onto the door. No water leaks observed during service, job completed."

"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis and recommendations, I removed and replaced the hv control and tested in test #4.

"Arrived on site to inspect dishwasher element bushings per special project. Upon further inspection, I found the element bushings to be of a copper material and had corroded. Following the special project #W11540964, I removed and replace the element and tested. Unit is operating as designed with no water leaks. Job completed."

Arrived on site for dryer needing previously diagnosed idler simply as well as repair kit. Upon arrival install fired parts then reassembled and tested unit and fan dryer functioning as designed with no noise.

Arrived on site for refrigerator needing previously hv control upon arrival co firmed issue. Installed required part. Reassembled and tested unit. Found unit could power up and run as designed

Arrived on site for refrigerator not making ice. Upon arrival confirmed issue and found ice maker couldnt complete a full harvest rotation with a stable power supply connected. Replaced ice maker and found unit could fully harvest then fill as designed with no signs of leaks. Call complete

Arrived onsite for refrigerator not cool in rc but fr is fine. Upon inspection I found that the evap fan was not running and there was ice blocking the air flow from the freezer to the rc. I clean the ice and checked the heating element and found it good tested voltage to fan found good voltage but fan didnt run.

"Arrived on site for washer leaking under unit. Upon arrival confirmed issue. Found signs of over filling. Inspected all hoses, tub seals, and water related parts and found no leaks. I the. Ran a normal bulky cycle as well as a tub clean cycle. Found no leaking but unit cam close to over fillings. Inspection pressure hose found no crackers or breaks, then found no clogs in air trap. Replaced control due to possibly failing internal pressure system. Reset unit and found all hardware functioning as designed with no leaks, call complete"

"Arrived on site and found door switches have already been replaced. Microwave will not stop heating when door is open. Spoke with techline, microwave appliance manager relay is stuck. Microwave appliance manager is no longer able to be ordered and it is not available to be rebuilt either.

"Arrived on site and replaced infinite switch, electric griddle is not working and confirmed it is getting hot again, job complete"

"Arrived on site and found ice machine is over producing, took one picture. Removed old bin thermistor and set it into a cup of ice water with the new bin thermistor at the same time and allowed 10 minutes for them to equalize. New thermistor is reading 8.3, old one is reading 7.0. Sent pictures to KB/service management.

"Arrived on site and replaced wash motor, dishwasher is now running properly, job complete"

"Arrived on site to inspect unit for dispenser not closing, found failed dispenser, I replaced dispenser, unit tested good."

"Arrived on site to inspect unit for not making ice, no deli drawer functions, and no lights. I found no power getting to deli control through the deli drawer, I found proper voltage getting to deli drawer from harness, I disconnected deli harness at drawer, and found that the door switches now passed diagnostic tests and lights came back on.