Arrived onsite for a refrigerator not cooling correctly. I found the RC temp at 62 degrees and the FC temp at -4 degrees. I found the RC set at 37 and the FC set at -6. I changed the FC temp to 0 degrees. I found the RC thermistor reading at 39 degrees and way out of range. I found no ice on the thermistor. I found the RC evaporator thermistor incased in frost and reading 44 degrees. The evaporator was mostly clear but the drip pan was frozen in ice because the drain was restricted. I cleared the ice and the drain. I replaced the evaporator cover and tested the unit. The unit is cooling down and working as designed. Call complete.

Arrived onsite for oven heating up the house. On interior the customer was saying that the heat was completely out the bottom of the ovens that she could feel 4 to 5 feet away. She had both ovens on to 400? I inform the customer that the unit has 2 fans that will come on full speed when using both units. This is how the unit is designed to operate. The unit is operating as designed.

". Arrived onsite for washer leaking and making a loud noises during spin cycle. On inspection found the unit had oil on all the sides of the washer. Installed a new gear case, clutch and slider. Calibrated the unit and reran diagnostic mode on unit. There water marks on the front of the unit, while in diagnostics mode the water being dispense into the washer was close to going out the front. Found calcium buildup where the water is dispensed into the tub making a ramp for the water. Replaced dispenser, these units have know issue to leak out the dispenser. No water leak detected during service."

Arrived onsite to install previously diagnosed part. Upon arrival I installed the new console and tested the unit and found the unit operating was designed. Customer connected the unit to Wi-Fi.

"Arrived onsite for unit cutting off prematurely. Upon arrival tested unit. Found in sensory dry the unit would cut off in about 3 min. Ran timed dry and unit did not fail. Issue is with sensor circuit. Had harness on hand. Replaced harness. Customer will monitor. If symptoms persist recommend replacing electrodes, control and thermistor. Job complete"

Arrived on site for gas dryer not heating. Upon arrival inspected unit. Found that there was no gas supply line to unit. Notified customer that a gas supply line and connectors would be needed to have the unit operate properly. Customer understood. Job complete

Arrived on site for unit tripping breaker upon arrival Used my slide to pull unit from wall. Test polarity and is good. Found neutral and ground connected together at terminal block. Corrected connection at block by removing jumper from neutral to ground and test unit By preheating oven to 350. Test all cook top burners and are operating correctly. Unit is operating as designed. Job complete

"Arrived on site. Replaced filter housing,damper control and insulation tested water dispenser passed."

"Arrived on site. Found mullion not entering catch,adjusted mullion on door checked door operation unit working as designed."

"Arrived on site and inspected refrigerator and found icemaker is off. After switching it on tell the reset button down until icemaker cycled properly Dispensed ice in tray and filled with water. Cycled icemaker a second time and dispensed water it just filled with cycle properly and refilled again. Icemaker worked twice during service call. Sent a short video to KB/service management of it working properly, job complete"

"Arrived on site and found Saved error code for motor fault, motor was replaced on previous visit. Spoke with tech line and Although harness measured resistance on previous visit is still recommended replacing it. It might be opening circuit under load. Also replaced control board. After repair washer completed a diagnostic cycle again. Same as previous visit, job complete. 7736470021"

"Arrived onsite for unit timer advancing when cycle ends. Upon arrival inspected unit. Found that customer was experiencing the wrinkle guard cycle. The cycle will signal done, then continue to advance through the wrinkle guard until Off. Notified customer of this feature. Unit is functioning properly. Job complete"

Arrived onsite for a washer that is not letting water in. Upon inspection I found that the unit was letting water in but it would make a loud screeching noise. I checked the gearcase and found that is was good. I took the basket out and checked the splines of them good the I put the unit back together and tested the unit several times after and found that the noise was gone. Job complete

Arrived onsite for a Drier that would shut off at time when in use. Upon inspection I found that the unit was miss wired. I corrected the wiring and tested the unit and found the unit operating was designed

Arrived onsite for a refrigerator that has a light in rc that is not working. Upon inspection I found that the light switch was broken. I replace the switch and tested the unit and found 7nit open was designed.

Arrived onsite for a washer that is not dispensing fabric softener but the actual concern was that the unit was making a clicking noise when in use. Upon inspection I ran the unit in diag mode and found unit operating as designed I checked the gearcase and found no leaks but no the way to Che the case I found that the rotor bolt was loose so when I put it back together I put some lock tight on the bolt and tightened it all down and tested the unit and found the unit operated was designed.

"Arrived onsite for a washer the is making some noise when in use. Upon inspection I ran the unit in diag mode and found the unit makings s slight scrapping noise in spin, I checked the gearcase bout found no leaks I did find some ware on the cam, I replace the cam and tested the unit and found that the unit is operating as designed no leak"

"Arrived on site to inspect refrigerator ice maker leaking water. Upon further inspection, I found the customer had a small bowl in the ice bin to catch the dripping water and it was approximately halfway full of solid ice after 3 days of being in the bin. I disassembled the FC section and tested the ice maker and found water beginning to drip at the bottom right front corner (photo) just behind the screw. I removed and replaced the ice maker and tested and it is operating as designed. I lowered the fill at the adjustment screw at the front of the ice maker. No further water leaks observed during service, job completed."

"Arrived on site to inspect ice machine not making ice. Upon further inspection, I found the unit turned on and making a loud humming noise. I found a small amount of ice in the bin and frost on the evaporator. I placed the unit in diagnostics and tested and found the recirculating pump making the loud humming noise. I removed and replaced the pump and also found the evaporator thermistor hanging down at the back of the bin and reattached it to the evap tubing. Retested in diagnostics and unit is operating as designed. No water leaks observed during service, job completed. I contacted the builder to advise of my findings and repairs. No one available to sign for the receipt."

Arrived on site to replace control board and console. Replaced both parts test unit and unit test good job complete.

Arrived on site to test unit for gas smell when oven on. Advise customer that the unit will give some gas smell due to the oven turning on and off. No gas leaks at this time.

Arrived on site for cooling issues on fridge . Found frost building up around door and evap cover . Found small gap at freezer door right bottom corner . Readjusted door at hinge and permagummed under gasket . Door is sealing better . No water leaks detected at this time.job complete

Arrived onsite for unit beeping intermittently when idle. Upon arrival inspected unit and confirmed beeping. Replaced main board due to UI assembly already replaced. Tested unit and found beeping still present. Replaced UI assembly again and beeping stopped. Tested unit and unit is functioning properly. Job complete

"Arrived onsite for left oven bake ignitor not lighting gas, found faulty connection causing arc to ground. Secured wiring between the dsi board and ignition. Unit is now operating as designed. Advised customer on repair."

Arrived onsite for hood light not working and found blown resistor on board for lighting circuit. Replaced control to repair. Advised customer on repair. All checks good.

Arrived on site. Replaced both damaged doors and nameplate. Job complete

Arrived on site. Replaced both damaged doors and nameplate. Job complete

Arrived on site for microwave with marks on innner cavity. Upon arrival confirmed issue and found small paint burn mark on back wall of cavity about the size of small pebble.found discolored area was cosmetic and wasnt showing any sign of liner damage our arcing. Customer advised whirlpool was sending her some cosmetic paint to touch up area. Found unit is working as designed. Call complete

Arrived on site to diagnose range with unresponsive cancel button. Found switch membrane cause of failure. Only cancel button was unresponsive. Replaced membrane and retested. Verified proper function. Repair completed.

Arrived on site to replace all LED lights per service pointer W11606409. Replaced all LED modules and verified proper function. Unit working as designed. Repair completed.

"Arrived on site to diagnose washer that was making noise and not progressing cycles. Customer said it happens when starting and going into rinse sometimes. I tested the unit and after a couple tries confirmed an abnormal sound that sounded like the belt was stretching out and coming off the pulley, likely due to actuator not fully engaging or disengaging. Customer said if they rotate the basket it'll pop and go back to working. I replaced the belt cam and actuator to resolve. Could not duplicate noise after. Repair completed."

Arrived on site to replace shelf that was not seating right since delivery. Found the shelf with the sliding section did not fully extend and was getting caught. Replaced shelf and verified proper operation. Repair completed.

"WRT541SZDM01 Arrived to inspect frost. I found the FC was filled with frost and the was partial airflow blockage. The RC door opening, at the lower right side, had substantial gapping and I was able to re-form the metal and use MFG approved sealant to fully seal and correct the issue. I removed the excessive frost from the FC chamber, ensuring full air flow and tested. The unit operated as designed. No leaks observed during service."

Arrived onsite for a refrigerator making a squeaking and rattling noise when the RC door is opened. I made sure the unit was level and tightened the lower right side hinge assembly and now the unit makes no noise when either door is opened and closed. Call complete.

"WGD5100HW1 Arrived to inspect no tone. I verified the issue and removed and replaced the UI console and reset the factory wifi issue. The unit resumed normal operation with the expected sound levels being emitted from the control. Operational test good, no gas detected during service."

Arrived onsite for a refrigerator to replace the previous diagnosed parts. The customer stated the unit cooled down properly after I temporarily repaired it but it will not dispense ice. I changed out the inverter and tested the auger motor. I found correct voltage to the motor but it would not run. I replaced the auger motor and all is working as designed at this time. Call complete.

"Arrived onsite for icemaker not working. On inspection found that the icemaker would not complete harvest test. Replaced the icemaker and retested now it cycles through the harvest test but did not call for water. I installed a new valve and retested and the water came when called. I looked in the FC and saw frost on the front of the racks. I called WP and we found out it was the door. I told the customer about the door and he asked how long to get a door, I said it would take 3 to 6 weeks to get a door. He said he was going back to Costco to have them replace the refrigerator. If they do not replace the refrigerator we will need to order a new fc door.7736462255"

Arrived onsite for cooktop burner not igniting. On interior found the spark was sparking to the left on the right front burner I adjusted the burner head to make the spark ignite to the left and the burner now ignites. The unit is operating as designed and no gas leaks detected during service.

"Arrived on site to install previously ordered parts. Installed shims, , evaporator motor assembly. Ram diagnostics and all components are operating correctly. Ran ice maker fill test and fills correctly. Test ice box fan and is good. Unit is operating as designed. Job complete"

"Arrived on site for unit fills with water but does not was. Upon arrival ran diagnostics and got error codes F4-E3 motor not operating, Test unit and fills but motor is not energizing. Inspected and test motor and needs to be replaced. Replaced sump and motor W11025157. Test unit and is operating as designed. No leaks present at this time. Job complete"

"Arrived on site. Found a defective led module,per service pointer removed all leds,installed updated leds all leds working as designed. AUTHO S84638 SR #7736462690; used 4 W11632139 (Led module) from stock"

"Arrived on site. Found a defective bottom hinge assembly,replaced hinge assembly tested door operation good."

Arrived on site for oven not heating properly . Ran temp check . Recalibrated oven up 15 degrees. Did mention door is rubbing on cabinet. Job complete

Talked to nick . Customer had adjusted settings and unit has been functioning properly since last call in . Job complete

"Arrived on site and replaced previously diagnosed LH roller, pin and retention lock. Cabinet was finally cut on arrival. Adjusted unit, doors now closing properly and no longer wobbling. No leaks detected. Job complete."

Arrived on site and replaced previously diagnosed compressor. Ran nitrogen throughout system to push out any potential restrictions. Charged with nitrogen to 135psi. Found no signs of refrigerant leaks. Vacuumed system down and charged to specs. Allowed frost pattern to develop and frost developing through evap as designed. Sealed in gal between liner and cabinet. Unit working as designed. Job complete.

Arrived on site for fridge leaking and not dispensing periodically. Also customer is having trouble with deli trays not fitting . Checked all connections in door harness and I back on valve . No leaks found. Found fresh food drain clogged and water at bottom of liner . Steamed both sides of drain . Couldnt feed weed eater line thru drain from either side . Tube is clear . Found drain has collapsed. T

Arrived onsite and repaired unit with failed gearcase. Completed repair and tested. Unit is now operating as designed.

"Arrived on site for refrigerator not dispensing ice/water or making ice. Upon arrival confirmed complaint and found the following errors in diagnostics. Errors: 005, 109, 201, 300, 604, 605, 700, 713, 714, 717, 718, 721, 800, 802, 803. After speaking with customer I found door errors, and cooling errors were from customer trying to defrost unit. Found water pressure good to insolation valve but couldnt get water past isolation valve using hose bypass. Found valve sent for repairs was defective and needs to be reordered. ordrng 1 WR57X27487 (Isolation valve)"

Arrived onsite for a refrigerator with all the upper lights in the RC not working. I found the FC light out also. I tested DCV at the FC LED and had correct voltage. I bypassed the FC LED and all the lights started working. The FC LED needs to be replaced. ordrng 1 W10695459 (Module)

"Arrived on site to inspect washer leaking water. Upon further inspection, I found the unit unplugged and both water hoses disconnected from the unit with the water turned off at the wall. Also found stickers on the left side at the control panel and lid (photo). When I went to reconnect the hoses, I found the hot valve wiggling back and forth. I removed the control panel and inspected the valve and found the hot valve broken (photo). I removed and replaced the valve and reconnected the hoses and turned the water and found no water leaks at the valve. I placed the unit in diagnostics showing no error codes and tested. The water dispensed into the tub with no leaks at the valve. When the unit began to drain, I found water coming from underneath the unit on the right side (photo). I tilted the unit back and found, where the drain pump mounts to the tub, the tub is cracked (photos). I drained the remaining water from the tub and customer placed towels around the unit to catch any water that might still leak. I advised the customer of my findings and advised I would have to order the tub. ordrng 1 W10371566 (Tub)"

Arrived onsite for dryer making a squealing noise. On inspection found the dryer while spinning makes a squealer noise. Gain acc to the dryer and replace the belt pulley. Tested unit and it is running as designed.

"Arrived on site and inspected dryer and found it is not heating, also found airflow meter is showing restricted. Checked incoming power and found 120 V from L2 to neutral, 0 V from L1 to neutral. Recommended that homeowner to correct incoming power. Also went to the exterior will need to be cleaned/cleared by a service before dryer is used again. Took multiple pictures and airdropped them to customers phone, job complete."

Arrived on site to install previously diagnosed mag and inverter. Found wave guide was damaged. Submitted photos to Techline and agreed issue i. Was advised unit would not be covered. Advised customer to contact customer service with provided SR#. Job complete. SR#7736463877

"Arrived on site to test unit for not spinning, tested unit found failed transmission and basket drive, customer could not reach the land lord for approval, spoke to CS unit has excessive amount of rust that will contribute to more failure in the future and no suitable repair can be guaranteed

"Arrived on site to test unit for loud grinding noise, tested unit found failed bearings, replaced bearings and tested at just spin cycle, unit is now running as designed advised customer not to use for 24 hours to allow glue to dry, job complete"

"Arrived on site to test unit for lights not working, tested unit found right door hinge broken, activated both switches at the same time and all the lights came on, at this time customer does not want any repairs done and when he decides to replace the hinge he will contact us

"Arrived on site to test unit for F7E1, tested unit found failed gear case, oil covering belt and cam, replaced parts and tested, unit is now running as designed

"Arrived on site. Customer defrosted unit due to ice build up on fresh food evaporator,replaced thermistor under company 1 year warranty,secured thermistor to suction line behind manufacture weld joint with a zip tie. Advised replacing the ui for defrost issue customer is going to monitor unit.

Arrived onsite for a refrigerator that has stopped making ice. Upon inspection I found that there was no code stored for the ice maker and the ice maker harvested and filled with water. Upon further inspection I found that the fc evap was iced over and the thermistor was not making good contact with the refrigerant tubing. I corrected this and checked the drain tube and found in clear and not sagging. I leveled the unit and made sure the doors sealed up perfectly

Arrived onsite for a washer that is not going into wash cycle. Upon arrival the customer showed me a video of the issue. Upon inspection I found that the cap was leaking oil and the actuator also failed. I installed the new actuator and cap and tested the unit and found unit operating as designed no leaks.

"Arrived on site to test unit for shorted keypad error. Test unit and found shorted console. Replaced console. Test unit and unit test good job complete."

"Arrived on site to inspect ice machine too hot and not producing ice. Upon further inspection, I found the cleaning needed light illuminated on the control panel. Placed the unit in diagnostics and tested and when the valve came on, no water dispensed into the reservoir. I found the water inlet hose not connected to the water valve under the sink. I reconnected the water line and retested the unit and it is operating as designed. I turned the unit on and allowed it to operate and it is operating as designed as it made a slab of ice and when it dropped onto the cutter, it began to cut the slab into cubes. I recommended the customer perform a cleaning cycle on the unit to allow tit o clean and function properly.

Arrived on site to replace control board and console. Replaced all 3 parts test unit and unit test good.

"Arrived on site and found control panel is unresponsive, found power to control board is good and status light is on. No status light on control panel. Replaced control board and washer was idle and control panel was not plugged in but capacitor sparked and blew out. Spoke with techline, although not defined capacitor is likely for drain pump circuit drain pump has failed and shorted control board and control panel

"Arrived on site to diagnose range that was not heating. On arrival customer told me things seemed to take longer to cook than expected, and burners don't stay red hot. I advised cycling of burners was normal, and this is how the unit is designed. I checked incoming voltage and found voltage and polarity good, but had attached itself to the L1 wire and cooked itself. Removed from unit and verified proper function. Repair completed."

"KRFC704FPS04 Arrived to instal previously diagnosed and ordered parts. I found the FC at -4 and the RC at 37 and further inspected. The right RC door had a failed gasket with severe gapping, top to bottom. The rear drain tube was gapped and I corrected. RC average was 35, FC was 4. Due to my finding and readings, I suspect the evaporator had frozen, causing the cooling issues. I removed and replaced the door gasket and tested. The unit resumed all normal functions and was cooling as designed. Unit set to basic defrost. No leaks observed during service.

Arrived onsite for a dryer that runs but doesnt heat. I found 243VAC to the heater and found the heater open.

Arrived onsite for a dryer to replace the previous diagnosed parts. replace the heater wire kit. I installed the heater wire kit and tested the dryer. All is working as designed. Call complete.

"Arrived on site to inspect range oven door glass broken. Upon further inspection, I found the outer door glass missing and pieces of glass in the door frame. Customer advised they needed to contact their insurance so that this tech could advise what repairs were needed. I spoke to the insurance person and advised the unit would need the outer door glass and possibly the two side trim pieces

"Arrived on site for cooling issues. Found evaporator incased in ice,removed cover,ohmed heater passed,checked continuity on thermafuse passed,ohmed sensor passed. Attempted to run diagnostic control not entering diagnostics diagnosed a defective control,replaced defective control

Arrived on site for unit not powering on. Upon arrival test polarity and there is no power at supply. Found breaker is tripped. Restored power to unit and it powered up. Preheated oven to 350 and. At beginning stages of preheat unit Tripp breaker. Test cook top and all burners operate correctly. Test broil and operates correctly. Bake operates correctly after oven has been preheated by broil. Test bake element and is good. Found the breaker Tripps when call for bake and broil assists bake to preheat from a cold preheat. Contacted techline for assistance. Explained to tech findings. Tech said Unit is operating as designed. And to give customer service pointer information. Tech gave SR# 7736463865. Gave home owner information to contact breaker manufacturer. Also gave service pointer W11525530

"Arrived on site. Found ui unresponsive and nothing running,diagnosed a defective control,replaced defective control powered unit on reprogrammed new control power cycled unit compressor and fans powered on

"Arrived onsite for unit not cooling. Upon arrival unit is running. Temped unit and is 42 degrees in RC and 20 degrees in FC. Ram diagnostics to for compressor and condenser fan. Compressor operates and pulls 1 amp. Contacted SW for assistance. Recommending replacement of control at this time.

Arrived onsite for a dryer that is not drying. The customer stated that the unit seems to dry in every cycle option except the regular selection and when set on regular the clothing will still be very wet when it completes the cycle and shows done. I tested the dryer confirming the customers complaint and found when the dryer is set on regular with the normal option selected the burner will only fire about every 10-15 minutes but on any other selection the dryer cycles normally. I found the moisture sensors not reading correctly because the clothes were not tumbling correctly due to the front leveling feet being lowered to far. I went to adjust the feet and adjusted the front left foot then when adjusting the front right foot the front of the dryer fell to the floor because both leveling feet were stripped. The control and both feet need to be replaced. Ordering 2EA W11444912 leveling feet. RS for Thu 6/1 per the customers request.; ordrng 2 W11444912 (Leveling feet)s

Arrived on site to test unit for console rebooting itself and power loss occurring. Advised whirlpool app would need to be downloaded to ensure most current software is updated. Found error f6e0(miscommunication). Ran microwave for 3:30 with no issues. Oven heated to 350 with no safety issues. Would need to contact within operation hours. ; O-emld tckt

"Arrived onsite for MW door not closing all the way. On interior this unit is known to have door issues if the installation is not done to factory specifications. Found a 1/4 inch lip on the right side and a 1/8 inch on the left side of the cabinet cutout. The front,of the unit is resting on the lip of the cabinet and causing the door not to shut all the way. Going to level the unit out with shims, I only had to 2 shims today need 4. Rescheduling for Friday. I talked with Gerry about this issue since he has done quit a few these units.; schdld next appmnt for 5/26 FRI !"

Arrived on site to test unit for unit turning off on its own. Found control error and shorted keypad. Will order new console and will repalce console and control board office to reschedule ; ordrng 1 W11600651 (Console)

"Arrived onsite for a refrigerator that is tripping the breaker. Upon arrival I found that there was no one at the office, I when directly to the apartment and made contact with customer and asked about her refrigerator and she didnt speak English but it seems as though the unit had no issues. Office to reschedule ; O-emld tckt"

Arrived on site to test unit for front left and front right burner burning orange or yellow. Found suds on burner heads. Ordering new burner heads and new valves. Office to reschedule ; ordrng 1 W11338090 (LF and LR) and 1 W11333175 (RF and RR valves) and 4 W11319683 (Burner head)s

Arrived on site to test unit for unit giving error code of missed wired unit. Found bad control board will order new board office to reschedule ; ordrng 1 W11647018 (Control board)

Arrived on site for refrigerator not making ice/or dispensing water properly. Upon arrival confirmed issue. Found filter and housing asm receiving water but water pressure would pass through when filter was added. Rescheduled customer to complete repairs with new w11162042 housing.; ordrng 1 W11162042 (Housing)

"Arrived on site for refrigerator not cooling, dispensing water, or making ice. Upon arrival confirmed complaints and found temps at 41/64 (rc/fc). Found compressor to hot to even get close to while drier was room temp with no heat coming off of it. Found fc evap coil completely dry and rc evap coil partial frosted on the first section of tubing. Found unit had sealed system failure and will need new compressors replacement. Office to reschedule once availability of parts is known.; ordrng 1 W11515413 (Compressor) and 1 WPW10143759 (Uv drier) and 1 W10913906 (Access valve) and 1 Lokringkit (Lokring kit) and 1 R600 (R600kit)"

"Arrived on site to inspect ice machine with no power. Upon further inspection, the customer advised that with the unit plugged into the outlet behind the unit, it would trip the breaker and not drain. They advised they plugged the unit into the outlet on the wall next to the unit and it would not drain and tripped the breaker again. I unplugged the unit from the external drain pump,and plugged it into the wall next to the unit and found the unit would operate properly. I am ordering the external drain pump,and scheduled return service

Arrived onsite for display numbers are missing digits. On inspection the display is missing the back of the number on the dishwasher. Order new ui W11620481. No gas leaks detected during service . Office to reschedule when part arrives. .; ordrng 1 W11620481 (Ui)

Arrived on site for no cool fridge . Found evaporator cover covered in frost . Steamed out evap . Found heater molex miss pinned . Also light switch missing . Rest of unit checked normal. Ordering switch and heater Call to set return ; ordrng 1 W11562215 (Heater) and 1 W11123941 (Light switch)

Arrived on site for dishwasher not completing cycles. Upon arrival confirmed issue and found f9e1 in diagnostics. Found sump motor need8ng replacement. K174CK1APL1 with a new sump asm W11416362.

Arrived onsite for complete no cool on brand new install. Found shorted compressor windings. Ordering sealed system repair. Office to reschedule. ; ordrng 1 W11676464 (Compressor) and 1 WPW10143759 (Uv drier) and 1 W10913906 (Access valve) and 1 R600a (R600a)

Arrived on site for vent hood not turning on. Upon arrival conf8rmed issue and found cause of failure was unplugged harness connection on control. After restoring power I found debris in Motor. After removing debri I found motor still rattling and not getting quieter. Ordering W11035826 to complete repairs. Office to reschedule once availability of part is known.; ordrng 1 W11035826 (Motor)

Arrived onsite and for no cool in the fridge and found evap frozen through. Harness is good and heater is good. Defrost control regularity error. Ordering control to repair. ; ordrng 1 W11546609 (Control)

"Arrived on site to inspect ice machine leaking water. Upon further inspection, I found the bin full of ice and the customer advised that the drain pump isnt pumping the water out all the time. They advised they went to get some ice and found the bottom full of water under the ice. I checked the bin and found no water in the bottom and the unit was making a slab of ice. I allowed the slab drop to the cutter and drained the reservoir and could hear the dr pump kick on and it drained the water. I found the unit is on an RO system and the ice machine drain hose is connected to the main drain line under the sink (photos). The RO system is connected to an adjacent drain line that taps into the main line past the ice machine drain line (photo). I tested the external drain pump several times and it operated as designed each time. Due to the possibility of the external drain pump water level sensor failing, I am ordering the pump and CNOTE-LSO PER CUSTOMER REQUEST and CNOTE-SCHEDULE AFTER 10AM. No water leaks observed during service.; ordrng 1 CNOTE (LSO PER CUSTOMER REQUEST)"

"Arrived onsite for mw not staying on after 2 seconds. On inspection the unit ran the first time, I stopped and retested it. The security time it turn of about 2 to 3 seconds and was making a clicking noise like arcing. I ordered magnetron,cap and diode. Reschedule once parts get in. ; ordrng 1 W11230995 (Magnetron) and 1 W10561770 (Cap) and 1 W11256462 (Diode)"

"Arrived on site to install previously ordered parts. Replaced main control and ui, there is no change. Upon further inspection found harnes inside deli drawer to deli ui is corroded and has broken wires need to order power control and deli drawer. Office to reschedule ; ordrng 1 WPW10624574 (Power supply) and 1 W10815669 (Deli drawer)"

"Arrived onsite for a refrigerator that is not cooling in both sections. Upon inspection I found that the compressor was kicking on and drawing 20amps on startup and the god dont to 8amps the it shuts off. I tested the unit with a known good start device and found no change. I am ordering a ss (2hrs) and the compressor, evap, r600, access valve, Uv drier and evap. To replace unit office to reschedule ; ordrng 1 W11574734 (COMPRESSOR) and 1 W11598434 (EVAP REPAR) and 1 Accessvalve (Access valve) and 1 Uvdrier (Uv drier) and 1 56grams(R600a) (56 grams (R600a)) and 1 Nitrogen (Nitrogen) and 1 Ss (Ss)"

Arrived on site for dishwasher not cycling properly. Upon arrival found no errors in diagnostics. Found u it could cycle through diagnostic and normal operation settings. Found drain line not properly secure to disposal and added clamp. Also found dispenser clogged with gel soap on rinse aid side. Ordering W10861000 dispenser to fix and rescheduled customer for 05/29/24 to complete repairs. ; ordrng 1 W10861000 (Dispenser)

Arrived on site. Per service pointer replaced drip pan and harness followed instructions per service pointer. Autho S16360

Arrived onsite to install ice maker. Installed ice maker and tested. Ice maker is functioning properly. Job complete.

"WTW4855HW3 Arrived to inspect washer vibrating. I found no stored error codes and tested the unit. Operation was normal throughout manual spin modes and I found no deficiencies. Automatic operated as designed as well and I calibrated the unit. I discussed loading and detergent usage with the customer. Operational test good, no leaks served during service."

"WED5620HW2 Arrived to inspect incorrect receptacle. The outlet in the wall was a NEMA 14-50, where the standard is a NEMA 14-30. Due to the mismatch with commonly installed dryer cords, the outlet should be changed to the standard NEMA 14-30, the type with the N that is L shaped, vs a straight blade 50 amp. The customer will contact the builder."

WRS555SIHZ03 Arrived to inspect no ice. I found the harness had failed at the red wire for the ice maker on/off switch. I repaired the failed wiring and tested. The unit operated as designed. No leaks observed during service.