WRF555SDFZ19 Arrived on site from previous visit to install parts. On arrival installed water housing tested product works as it's designed no water leaks visible from main water supply.

"Arrived on site to install prescreened damaged door. Upon arrival, I removed and replaced the right RC door and installed the nameplate and tested operations. Unit is operating as designed, job completed. No one available to sign for receipt."

"Arrived onsite for water dispensing issues. Ice maker was functioning. While dispensing water, found unit would dispense then stop, over and over. Power cycle unit but did not change. Removed filter and flow was restored to constant. Put filter back in and unit continued to function. Ran several glasses and unit is functioning properly. Customer will monitor. If symptoms persist recommend to try replacing filter first. If still having issues. Recommend returning with housing and valve. Job complete"

"Arrived on site to inspect dishwasher with broken pads. Upon further inspection, I found that the friction pads pad broken due to normal use. I replaced the pads and reassembled the unit. The dishwasher is operating as designed. No water leaks observed during service. WP8268961"

Arrived onsite for previously diagnosed parts. I replaced the drawer and cook top. Unit now looks as designed and is operating as designed. Call complete. Installed W11719704 Cook top and WPW10330070 Draw panel. Customer not available for signature.

"Arrived on site to install prescreened damaged door. Upon arrival, I found the RC door is not damaged, but the FC door is dented in the bottom left corner (photo). I am ordering the FC door and office to schedule return service. No water leaks observed during service. ; ordrng 1 LW11026355 (FC door)"

Arrived onsite for unit having mold around door. Found no mold but debris on door class accumulated. Wiped door down and is now functioning properly. Advised customer routinely while down and leave door open after use. Job complete

"Arrived on site to insect dryer not heating. Upon further inspection, I verified proper voltage at the terminal block. I gained access to the rear of the unit and found that hi limit thermostat was open. I replaced the thermostat and tested the unit. I found that the other thermostats and heating element are operating as designed however, the dryer is getting to hot due to poor airflow. I ran an airflow test and found that the vent is restricted (photo). I measured the airflow test again with the vent removed, and the airflow is good. The customer will need to have their vent and cap inspected or clearned so that the dryer can operate without overheating and blowing fuses. I advised the customer of my findings. 279816"

Arrived onsite for dishwasher leaking. When running diagnostic cycles i ran three cycles. I could not replicate a leak from which the customer stated the dishwasher was leaking from. I found the spray arm separating. This could cause the leak later in the cycle which customer stated was when it would occur. Gonna order W10837249 Spray arm lower to solve issue as the separation will cause water to spray to the front door of the dishwasher. Office to RS.; ordrng 1 W10837249 (Spray Arm Lower)

Arrived onsite for burners not working. I found the burners to be working as designed. Customer stated the burners will smoke. I found the Rear Left burner and Right front burner to have residue on the elements causing them to smoke. I advised the customer to clean off and then burn off the elements so the smoking no longer occurs. Customer stated the oven light does not work anymore and I confirmed the light does not turn on. Gonna order 8009 Bulb to continue with repair. No parts installed. Office to RS as we are out of stock.; ordrng 1 8009 (Bulb)

"Arrived on site to inspect oven tripping breaker while in standby mode. Upon further inspection I placed the unit into diagnostics and observed no error codes. I gained access to the back of the unit and tested incoming voltage. Incoming voltage on L1 measured 123.6 VAC. L2 measured 123.5 L1 to L2, measured 247.4. N TO Ground was .063 VAC. I then checked all voltage checks under load and there were no issue with the voltage. I called techline to document my findings and sent a service pointer regarding nuisance tripping and also file number 7740675537. The call was then marked as a safety call. I called safety and documented with safety and was given SR7740638115. The customer also pointed out that one rack was rusting near the joints due to lack of plating. I am ordering the rack W11218798 office to schedule return service for rack; ordrng 1 W11218798 (Rack)"

Arrived onsite for dryer making intermittent noise. I tested the unit multiple times and could not make any out of the ordinary noise occur. Unit sounds and operates as designed. Maintenance also said it sounded good when they ran the unit. No issues with the unit at time of service. Call complete. No parts installed.

"Arrived on site to insect cook top with abnormal flame color. Upon further inspection, I found that the tips of the flames burned orange and found that it was due to a high moisture level in the home's environment. The customer also recently started using a humidifier. The cooktop has no issues and is operating as designed. I called techline to document my findings. Like number: 7740675421. No gas leaks observed during service."

Arrived on site to test unit for unit tripping breaker. Turned breaker on and turned unit to bake to 500? and unit pre heated correctly. Spoke with safety and per safety we need to let the unit do the bun out for 1 hour SR#7740629404 job complete. No parts used.

"Arrived on site to replace freezer compartment door damaged in transport. Removed and replaced F/C door and badge. I found the new door gasket was compacted and left a gap almost the entire length of the mullion. Used a heat gun and formed the gasket to close the gap. Verified gap stayed closed after correction. Unit is working as designed at this time. Parts used - W10815701, W10839794. Call completed."

Arrived onsite and found operating with possible occasional splatter during the rinse and spin on heavier loads. Made adjustments to the tab alignment to allow better coverage during a rinse fill. All else checks good. Explained findings to customer. Did leak check in diagnostics with tub fill and drain. No leaks detected. No parts.

"Arrived on site to test unit for no ice and no water. Upon arrival customer stated unit has not produced ice or water. Verified issue, when testing dispenser a minimal amount of water dripped out. Inspected reservoir found it not frozen. Pulled unit out of cavity and noticed water line is jammed under the unit causing it to be squeezed shut. Removed water line from under the unit and secured to prevent any kinks, tested unit, water is now dispensing properly. Cycled ice maker, unit cycled and filled. All components are properly engaging and unit is now running as designed, no leaks detected, no parts installed, job complete."

Arrived onsite and found unit operating with failed control following a long self clean. Symptom of lower blower fan constantly running while power to unit. Replaced control and repaired wiring short contributing to the failure. Unit is now operating as designed. W11448961

"Arrived onsite for washer door lock not working. Upon arrival I found the door lock to be operating as designed however a loud grinding noise present when spinning/agitating. I got under the unit and found a pvc pipe lodged into the pulley cover. I removed the pulley cover and found the cam had sheered off and the belt to be stretched and belt residue left over. A new cam, belt, and pulley cover will be needed to continue with repair. Gonna order W10721967 Cam, W11239857 Belt, and W11409708 Shield. Office to RS. NO PARTS INSTALLED.; ordrng 1 W10721967 (Cam) and 1 W11239857 (Belt) and 1 W11409708 (Shield)"

Arrived onsite and found unit operating with no power. Traced power supply and found undercounter switch turned off and preventing use. Advised customer on the switch supplying power to the dishwasher. All else checks good. No parts.

"Arrived onsite for temp concerns as documented by the customer using the display temp on preheat and an analog dial thermometer. Tested oven temps with meter at 350 preheat and found unit under temp. Calibrated to offset appropriately for customer experience, unit is now operating as designed. Advised customer onnfindigns and calibration procedure. All checke good. No parts."

"Arrived onsite for washer making grinding noise. Upon arrival i found all functions to work except the agitate. I inspected the gearcase and found no oil present. When attempting to pull off the cam i found the cam not wanting to pull off. I had to use a hammer to break it off and found the cam had melted into the shaft of the gearcase. When attempting to replace the gearcase i found the washplate not to come off indicating the washplate has melted to the shaft of the gearcase as well. Unit is requiring a full rebuild due to all the issues that occurred. Told maintenance they will need to make the unit accessible for rebuild. Office is to RS when parts are in stock and unit has been moved. Photos have been documented. Ordering W10919191 Washplate, W11172199 Basket Assm, 6x WP8533953 Screw, W10528947 Hub, W11385424 Retainer, W10371566 Tub Outer, WPW10215093 Filter, WP8533928 Filter Screw.; ordrng 1 W10919191 (Washplate) and 1 W11172199 (Basket assm) and 6 WP8533953 (Screw)s and 1 W10528947 (Hub) and 1 W11385424 (Retainer) and 1 W10371566 (Tub Outer) and 1 WPW10215093 (Filter) and 1 WP8533928 (Screw Filter)"

Arrived onsite for concern about multiple sparks during ignition. Tested and found unit operating within spec. Advised customer that the loop circuit when closed from any switch sparks at all electrodes and that is normative. All checks good. No parts. Verified delivery date in February 24. No parts

"Arrived on site for customer complaint of washer making a noise and not washing properly. Found multiple issues. Found gearcase failed, leaking oil, motor pulley damaged, spluth, and belt also need replacing. Ordering all parts. ; ordrng 1 W11283592 (Motor)"

Arrived on-site for previously diagnosed parts. I replaced the control and tested the unit. Unit will now start with no issue and all lights are lit when pressed. No water leaks present. Call complete. Installed W11683480 CONTROL.

"Arrived on site to replace previously diagnosed part. Replaced motor (279827) and tested unit, noise has been eliminated and unit is now running as designed, job complete."

Arrived on site with new door gaskets. Replaced right side refrigerator door. Used heat gun to form into place. Verified operation. Call complete. W10917313

"Arrived on site to test unit for pump not working. Upon arrival construction stated when unit was tested no water was entering the tub. Engaged diagnostic cycle, heard valve energizing but no water entering. Found shutoff valve was closed, opened valve, water began entering the tub. All other components are properly engaging and unit is now running as designed, no leaks detected, no parts installed, job complete."

"Arrived on site to test unit for leak. Upon arrival customer stated after about 30 minutes unit would start to leak in front of the unit. Started a diagnostic cycle and inspected common leak points, found an active and steady leak at the dispenser. Replaced dispenser (W11705150) and ran another diagnostic cycle and monitored, leak has been eliminated. All components are properly engaging and unit is now running as designed, no leaks detected, job complete."

Arrived on site to test unit for unit not washing. Test unit and found unit filling with water but water not circulating. Test motor and found sump and motor getting power but not coming on. Replaced sump and motor test unit and unit test good job complete. No leaks present at this time. W11613570

"Arrived on site to test unit for noise. Upon arrival customer stated after last service visit there was no noise for a few days, then it came back and has not stopped. Typically happens in the color cycle with 50-30 minutes left of the cycle. Customer provided video which I sent to my service thread. Per GC the noise is happening during the deceleration of an agitation spin which is consistent with a failed internal bearing. Replaced gear case (W11449841) and ran a calibration cycle successfully. Ran a diagnostic cycle, all components are properly engaging and unit is now running as designed, no leaks detected, job complete."

Arrived on site for dishwasher ui flashing . Ran diagnostics and getting poor water pressure for wash. Ordering sump and motor . Also will need link kit . No parts installed . No water leaks Return 1/13 ; ordrng 1 WPW10780877 (Sump and motor) and 1 WPW10705575 (Sensor) and 2 WP8270020 (Spring)s

"Arrived on site for dryer door hard to open and close . Replaced strike and catch W11429589, W11429587. Door is opening and closing properly . No lint build up at time e of service. Job complete"

Arrived on site to test unit for start button not working. Test unit and found bad control board. Will need to replace control board and run test to make sure all is working. Office to reschedule ; O-emld tckt

Arrived on site to test unit for ice not heating. Test unit and found unit was in demo mode. Turned demo mode off test unit and unit pre heated to 350? job compete. NO PARTS USED.

Arrived on site to replace magnetron capacitor and diode. Replaced all 3 parts test unit and unit heating food correctly job complete. W11256462. WPW10574736. W11495561

"All right, we'll verify the complaint of start button. Working intermittently attempted to replicate the issue was unable to replicate the issue. Replace the mean AC. U. Just in case as was unable to replicate intermittent issue advised customer of proper use in caring and proper startup procedures of the unit. Job complete installed w11603810"

"WRT148FZDM07 Arrived on site for unit not cooling. Upon arrival, the unit was unplugged. Plug the unit back in and initially started making an unusual at the compressor, however, the compressor was running normally. Check amp draw and found .6 to .7 amps. Proceeded to replace WPW10197428 start device. Plugged unit back in and abnormal noise went away. Amp draw is still steady. Unit is functioning as designed. No water leaks detected at this time."

On arrival verified complaint of leaking washer. Visual inspection spections shows no property damage. Visual inspection of the u it shows debris coming from the drain hose connected to drain pump. The clamp is not positioned correctly. Repositioned clamp to correct place. See quick pics and ran diag cycle. Filled with water and drained unit no longer leaks. Job complete no parts installed.

"Arrived on site to test unit for no cool. Upon arrival customer stated the RC is not cooling and FC lost most of its cooling. Upon inspection found evaporator cover encased in ice indicating unit has a defrost failure. Will need to order all parts required. Advised to unplug unit 48 hours before arrival so unit can manually thaw. Ordering parts, no parts installed, rescheduled for 01/09.; ordrng 1 W11650662 (Defrost heater) and 1 WPW10384183 (Thermistor)"

On arrival verified complaint of damaged door gasket. Visual inspection shows door gasket is broken. Replaced door gasket and door now closes. Unable to do function check as unit is not hooked up in the garage. Job complete installed w11542153

"Arrived on site to test unit for tripping breaker. Upon arrival customer stated unit started to trip the breaker recently almost every cycle but not sure at what time during the cycle. Tested unit, unit is receiving properly voltage and has correct polarity. Inspected wire harness, found no broken wires, no evidence of shorting or arcing. Inspected element, no burn marks on the housing or frame. Started a cycle, took amperage at the terminal block. L1 is pulling 25.5 amps when heater is engaged, 4.7 amps when not. L2 is pulling 22.7 amps. Under load unit is receiving 240V consistently. Breaker did not trip during service. Contacted SAFETY to document SR#7740627623. Also contacted techline to document SR#7740665379. At this time unit is running as designed, no parts installed, job complete."

Arrived onsite for flame coloration concerns and found unit operating within design specs. Advised customer that coloration can vary based on relative humidity around the stove top. A humidifier or rice cooker for instance in proximity can turn the flame orange. No parts.

"MED4500MW0 Arrived on site on site for unit not heating. Upon arrival, check terminal block and found correct voltage while unit was running. Inspect the temperatures and found unit to be heating. Unit is functioning as designed. No parts needed"

Arrived onsite and found unit leaking do to sussing from soaking the dishes in regular dish soap before loading and not thoroughly rinsing. Advised customer on findings. Advised on options for use and maintenance. All checks good. No parts.

"Arrived on site to test unit for doors not closing properly. Upon arrival customer presented issue, both doors easily can be pulley slightly up and door becomes cockeyed and does not seal properly. Does not engage the door switch and heating ceases. Inspected hinges and found hinge stops were raised up causing the hinge to almost pop out of the hinge receiver and make the door cockeyed. Placed hinge stops into the correct position and squeezed them tighter so they no longer accidentally raise up. Tested unit, doors no longer raise up and become cockeyed. Doors seal properly and engage the door switch. Unit is now functioning as designed, no parts installed, job complete."

"On arrival verified complaint of not running. Verified voltage and polarity. Ran error codes and found f7e7, f0e3, f0e5, and f9e1. Visual inspection spection shows no broken harness, no signs of belt wear and tear, ran diag test and found shifter did not activate correctly and spin did not reach max rpm. Checked ohms of motor both windings are 6.3 ohms. Shifter is 2.5k ohms. Also drain pump at control is Ol. Drain pump at drain pump is 22.7 ohms. Unable to find break in harness. Followed up with GC on service thread. Further inspection found splutch melted to the gearcase. Ordering gearcase W11449840, splutch W10721967 shifter W11481722, motor W11026785, belt W11239857 and lower harness W11643701. Documented with TL SR 7740665846 per customer request. Office to reschedule ; ordrng 1 W11449840 (Gearcase) and 1 W10721967 (Splutch) and 1 W11239857 (Belt) and 1 W11026785 (Motor) and 1 W11481722 (Shifter) and 1 W11643701 (Lower harness)"

On arrival verified complaint of unit not cooling. Unit was unplugged and pulled out by customer prior to arrival. Noted floor damage see quick pics and damage waiver signed. There were scratches and staining from the unit defrosting and being moved. Using an extension cord i plugged in the unit. Found compressor was short cycling. Start devicewas immediately warm. Replaced start device and compressor started running. Observed unit for 30 min and confirmed heat was moving through the tubing and frost pattern was starting. Million was hot and condenser fan was running. Even fan was running as well. Advised customer to monitor unit for 24 hrs. Also advised to put water bottles in FC to help u it cool efficiently as well as have something physical to show freezing. Customer to reinstall unit. Job complete installed wpw10197428

"On arrival verified complaint of tripping breaker. On inspected unit and found no signs of arcs or damage. Visual inspection of the harness shows no signs of damage Terminal block is wired correctly and is tight and twists in power cord removed). Verified voltage and polarity are correct. Removed power cord from wall. Replaced Bake and broil elements and main control. Checked continuity between element casings and terminals and found OL. Removed ground strap. Reconnected power. Ran bake element and broil elements in then ran bake cycle at 500 with ground strap off for 30 mins. Verified amp draw was under 16amps max. Stopped cycle, disconnected power,and reattached ground wire. Reconnected power and Set bake at 500 Advised customer to run for 1.5 hours and turn off cycle, repair has been completed per instructions in SP w11490386 , spoke to TL 7740663418 and submitted picture of breaker. breaker is a 35 amp and needs to be updated to a 40. and advised of sp W11525530 for GFCI manufacturer. Advised customer if it happens again to replace breaker. If problem persists call customer service. unit is working as designed job complete replaced bake element w11182108, broil element w10856603, and main w11696067"

"Arrived on site to diagnose washer reported tripping breaker. Unit moved to vacant apartment. Plugged in unit and tested. Found drain pump kicks on immediately and has to be cancelled. If unit goes into diagnostic pump turns on as well. Tested all components and found lid lock is not working and just clicking, along with the drain pump always running. Ordering a control and lid lock to resolve these issues. I did not duplicate any breaker trips at all, so additional repairs may be needed. ; ordrng 1 W11307244 (Latch) and 1 W11607637 (Control) and 1 W11665967 (Harness)"

"MVWC565FW2 Arrived on site for unit going off balance. Uppn arrival, checked errors and found F0E5 off balance and F7E6 error. Cleared codes. Upon closer inspection, found drum to wobble when manually moving it. Proceeded to replace W10528947 hub nut. Issue resolved. Continued with the motor error and found shifting actuator faulty. Proceeded to replace W10913953 shift actuator and W10721967 splutch assy. Ran diagnostics and passed with no issues. Unit is functioning as designed. No water leaks detected at this time."

"On arrival verified complaint of unit not operating upper oven via app, upper oven throwing error of timer with red circle around it. Unable to replicate during service. Both upper and lower oven preheated and responded in app. Lower oven would always respond in app and on console but upper is intermittent. Recommend replacing console. Reschedule for 1/9. ; schdld next appmnt for 1/9 THU !"

"WTW5057LW0 Arrived on site on site for unit not spinning. Upon arrival, proceeded to check errors and found F0E3 overload and F7E1 motor not reaching correct speed. Cleared codes. Proceeded to inspect underneath unit and found a faulty cam. Proceeded to replace W10721967 splutch assy. Ran diagnostics and passed with no issues. Unit is functioning as designed. No water leaks detected at this time."

"On arrival verified complaint of unit not powering on and locked. Verified voltageand polarity. Main board has no flashing light. Latch was damaged opening the lid. Replaced main and latch. Ran cycle and found all components functioning. Further visual inspection shows rotor with wear as geafcase is leaking oil. Ordering gearcase W11449841, rotor W10915701, and slider W10734521. Installed control w11419171, and w11700916 latch. Reschedule for 1/8 ; ordrng 1 W11449841 (Gearcase) and 1 W10915701 (Rotor) and 1 W10734521 (Slider)"

"Arrived on site for washer. On arrival inspected gearcase, hub, and inner basket. Found hub stripped and replaced it but also found inner basket filed down around gearcase and wobbling on shaft. Ordering w11436991 inner basket, w11454738 gearcase and W11160642 agitating cap, w11385424 retainer, w10528947 hub and office to reschedule once availability of parts is known.; ordrng 1 W11160642 (Dispenser cap) and 1 w11436991 (Inner basket) and 1 w11385424 (Retainer) and 1 w11385424 (Retainer) and 1 w10528947 (Hub)"

"Arrived on site to test unit for burning smell. Found errors F7e1(tachometer missing/wrong signal) and f8e1(long/no fill). Found actuator is not shifting into agitate causing belt to slip and create burning smell. Recommending belt, actuator, cam and valve assembly. Accepted for 1/10. No parts replaced at this time. SR#7740578860; ordrng 1 W11614513 (Valve assembly) and 1 W11481722 (Shift actuator)"

"Arrived on site to test unit for not heating. Found voltage to igniter was correct and gas valve was attempting to open but no gas flow. Replaced flow igniter(279311), coil valve(wpw10328463) and flame sensor(wp338906). Unit is now igniting but noticed flames were way too high. Unit is being supplied LP. Needing LP conversion kit. Office to reschedule. ; ordrng 1 W11581317 (LP conversion)"

Arrived on-site for previously diagnosed parts. I replaced the infinite switch for the front right burner and powered unit back on. Unit now heats on all 4 elements and is operating as designed. Call complete. Installed WP3149400 Front Right Infinite Switch.

"Arrived on site for dryer not starting and had sparked. On arrival confirmed issue and found netural wir3 not connected and had touched the L1 connection. Used 27920 terminal block Kitana repaired wires. Found dryer wor,imgur as design3d. Call complete"

"Arrived on site for range, not heating period on arrival found the following error codes F5e1, f6e4. Brand dorlock test but found no failures in the lock mechanism.But I did find the bake element failing and the f6e4 code did not exist in techsheet. Replaced control w11528249 and bake element wp9755770. Tested range and found it working as designed.Call complete"

"Arrived on site for making noise. When draining, Upon arrival test unit. Unit filled and begins washing correctly. Found drain pump is operating loudly. Replaced drain pump W11219380. Test unit and is operating as designed. No leaks present. Job complete"

"Arrived on site to test unit for not washing. Found no stored error codes. Unit completed diagnostics with no issues. Found customer was pressing start to wake unit up, pressing start again to start wash cycle, and pressing start again causing unit to pause and not start. Customer stated she read that start button needs to be pressed the times to start a wash cycle. Advised customer to press start to wake unit up and then again to start cycle. No leaks detected at this time. No parts replaced. Job complete."

Arrived on site to test unit for frost in FC and light switch stuck. Found top center of FC door gasket not sealing causing frost build up. Removed frost and formed gasket with heat gun. Advised customer to leave door closed to allow gasket to form to cabinet. No parts replaced at this time. Job complete.

"Arrived on site for customer complaint of unit clicking and not cooling. Found failed start device, I replaced start device, unit still did not powering on compressor. Found failed compressor. Ordering compressor, filter drier, and access valve. Parts used w11561262; ordrng 1 Cnote (Sealed system tech) and 1 Cnote (2 hour job) and 1 Cnote (Locking kit) and 1 Cnote (R600) and 1 W11557425 (Compressor) and 1 W11557425 (Filterdrier) and 1 W11506635 (Access valve)"

Arrived on site to test unit for constantly draining. Found pressure switch in control is faulty. Needing control replaced. No parts replaced at this time. Office to reschedule. ; ordrng 1 W11607637 (Control)

"Arrived on site to replace regulator, after replacing I tested for leaks with gas sniffer, unit tested good no gas leaks."

"Arrived on site to inspect unit for leaks. I had customer start the cycle prior to my arrival, ran an entire express cycle with no soap and very little dishes, no leaks were detected and according to the customer it hasn't had any issues the last 3 times she ran the unit. Unit tested good with no leaks. Called techline to document sr# 7740661669"

"Arrived on site to replace console, found new console was damaged in the box. Took pictures and submitted to parts department. ; O-emld tckt"

"Arrived on site to replace previously diagnosed shocks. After replacing, unit tested good. No leaks."

"WRS325SDHZ13 Arrived on site for unit damaged. Upon arrival, found damage on the bottom right corner of the frameliner ( picture attached). Called techline and spoke with Leon SR#7740658641 advised superintendent to call Whirpool customer care for a resolution. No water leaks detected at this time."

"Arrived on site for customer complaint of LR burner not lighting. I found orifice holder was out of place, I adjusted the orifice holder, unit tested good."

"Arrived on site to replace tub and inspected for leaks, found another leak coming from inner door and bottom seal being damaged. Ordering inner door and seal. Used part w11409866; ordrng 1 W11559689 (Inner door) and 1 W11664713 (Bottom door seal) and 1 Cnote (2 hour job)"

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced the compressor, drier, access valve, evaporator, and inlet valve. I charged the unit up with nitrogen and found pressures hold at 250 psi for 20 minutes. I vacuumed down the unit to -30 psi and pressures held for another 15 minutes. I charged the unit up with 5.7 oz of R134a refrigerant and tested the unit. I found the unit working and operating as designed. Call complete. W10897719, W10843121, W11506635, W11735041, and WPW10218037."

Arrived on-site for washer not filling with enough water. I found the unit to fill correctly and no error codes stored. Unit ran through the diagnostic cycle as designed and no issues are present with unit. Unit operates as designed. No water leaks present. Call complete. No parts installed.

Arrived on-site for dryer not heating. Maintenance stated it was heating but not drying well. I checked the vent and found little airflow being blown out. I took off the blower wheel cover and found a big amount of lint in between the cover. This was causing the poor dry as airflow is restricted and not allowed to pass through. I cleared the cover out and tested unit. Unit is now heating as designed and cycling as designed. Call complete. No parts installed. Customer was not on-site for signature.

"Arrived on-site for a range that is still tripping the breaker. Inspected unit and work area. The customer advised that she has had two or three technicians already come out and take a look at this thing. She advised that she is still having ongoing issues and that every time she turns on the oven, it trips the breaker during preheat. I visually inspected the wiring and did not find any arking or pinched wiring. I checked the breaker outside and found that this unit is hooked up onto a 35 A breaker. I called Whirlpool Techline and spoke to Leon SR# 7740662397. He had me send him a picture of the breaker. He advised that the breaker.The unit is tied to is insufficient per the installation guide. He advised to make no further repair. At this point and the customer will need to update their electrical supply per the manufacturer's recommendations on breaker requirements. He advised that the customer will need to have that done prior to any further service. Call complete. No parts were installed."

Arrived on-site for range tripping breaker. The control bake and broil have already been replaced by prior technician. I found the wiring to be correct and voltage to check good L1-L2 240v L1-G 124v L1-N 124v L2-G 124v L2-N 124v N-G 0v. I ran a turnoff with the ground off and unit reached 500 degrees with no issue. I then attached the ground and ran the unit to 500 degrees again. Unit reached temp with no issue and is not tripping at time of service. Call complete. No parts installed. Called Safety SR 7740001318 spoke with Zhen.

"Arrived on site for a dishwasher that has no power. Inspected unit and work area. I used up receptical tester to test the voltage going to the dishwasher power plug and found no voltage. The customer flipped the breaker on and we found voltage at the plug, but still the dishwasher would not turn on. I gained access to the terminal block and found the hot plug wire had detached from the terminal block and grounded causing the no power. I reseated the line 1 electrical connector onto the thermal block and tested the unit. I found the unit working and operate as designed. Call complete. No parts were installed."

Arrived on-site for washer continuously draining. I confirmed the unit will not stop draining even with the water pressure line off the control. I replaced the control and plugged the unit in. Unit now doesn't continuously drain and operates as designed. The control water pressure sensor could not read correctly that there was no water in the basket. No water leaks present. Call complete. Installed W11607637 CNTRL-ELEC.

"Arrived on site for a wall oven that is off by twenty degrees fahrenheit. Inspected unit and work area. The customer stated that ever since the repair, the unit is showing its at proper temperature but they are having long cook times and the temperature dial they put into the oven shows the unit off by 20-25 degrees. I asked the customer if he's ever calibrated the unit, or if he's ever had a problem before. He said he has not calibrated the unit before and he didn't think so but was unsure. I went ahead and calibrated the unit twenty degrees north of preset temperatures. I ram, the unit up 23 hundred and fifty degrees fahrenheit, and found temperatures fluctuating between 313 degrees fahrenheit and 386 degrees fahrenheit, a erasing a temperature of 349.5 degrees fahrenheit. I showed the customer how to calibrate the unit, and the unit is now working and operating as designed. Call complete. No parts were installed"

Arrived on-site for washer continuously draining. I confirmed the unit will not stop draining even with the water pressure line off the control. I replaced the control and plugged the unit in. Unit now doesn't continuously drain and operates as designed. The control water pressure sensor could not read correctly that there was no water in the basket. No water leaks present. Call complete. Installed W11607637 CNTRL-ELEC.

"MVW7232HW0 Arrived on site for unit going off balance. Upon arrival, checked error messages and found off balance codes. Cleared codes. Proceeded to replace W11400156 suspension. Ran diagnostics and passed with no issues. Unit is functioning as designed. No water leaks detected at this time."

"Arrived on site for customer complaint of noise heat on the dryer. Found loose wire connection on hi limit thermostat. I made sure connection was secure, tested dryer, unit tested good."

On arrival verified complaint of leaking washer. Visual inspection spections shows no property damage. Visual inspection of the u it shows debris coming from the drain hose connected to drain pump. The clamp is not positioned correctly. Repositioned clamp to correct place. See quick pics and ran diag cycle. Filled with water and drained unit no longer leaks. Job complete no parts installed.

"Arrived on site to install previously diagnosed part. Inspected unit and work area. The customer advised that they bought a new dishwasher waterline and install it on the wall side but didn't hook it up to the dishwasher yet due to our service. I replaced the wash motor assembly and when I went to hook up the water line on the valve, I found the valve stripped. I attempted to get the waterline on the right track but found the head of the waterline start to shift and go in crooked when I went to tighten it. I attempted to see if it wouldn't leak if I tightened it, but it still started leaking when water was supplied. Ordering the valve for full repair and rescheduling the customer to 1/8. ; ordrng 1 W11434044 (Valve)"

Arrived on site for dispensing still intermittent dispensing issues . Found unit would dispense sporadically. Ran continuity test at door harness to UI control. Found harness pinched and would loose dispensing fnctions . Found short in harness in door . Ui would power on or off when ui harness was moved . Ordering fz door . Nomwater leaks detected at time of service ice . Call to set return . No parts installed ; ordrng 1 LW11037733 (Fz ss)

"WTW4855HW1 Arrived from previous visit to install parts. On arrival I installed hub nut,splutch assm.,suspension. Washer still making sounds no grease from gear case further inspection found bottom of basket warped I ordered basket ,screws and retainer. Office to reschedule for client and returning parts just in case needed.; ordrng 1 W11172199 (Basket) and 7 WP8533953 (Screw)s and 1 W10402178 (Retainer)"

Arrived on site to install previously ordered parts. Replaced lid W11625518 and strike W11513250. Test unit and is operating as designed. No leaks present. Job complete

"Arrived on site for microwave making squeal when running ,oven door not closing properly and not running correct temps . Flipped microwave tri ring over and squeaking stopped . Pulled door off and reset in hinge bracket . Door is closing better . Ran diagnostics, no error codes . Ran temp checks all checked normal. Advised it changing temps to shut off oven and reset temp and restart oven . Job complete no parts installed"

"Arrived on site to diagnose dryer with broken knob. Examined unit and found the timer stalk was broken off inside the knob. Stalk pulled out of the knob, and timer needs to be replaced. Replaced with new timer. Used existing knob and tested. Verified unit working as designed. Parts used - WPW10558463. Customer is not on site to sign for ticket, I was allowed access with the back door being left unlocked for me. Call completed."

NTW4519JW2 Arrived on site from previous visit to install control board. Installed control calibrated and tested in customer mode product works as it's designed no water leaks visible from main water supply.

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the UI kit and attempted to program and test and found unit continues to fail. I contacted techline and spoke to Joe and advised of the previous attempted repairs and the parts replaced today. Joe had me test the DC voltage at the hv control for the evap fan motor and I found none. Tested voltage coming into the hv control and found 125V. Joe advised the hv control board is bad and recommended replacing the hv control and evap fan motor and provided SR#7740666001. I advised the customer of the conversation with tech support and am ordering the hv control, the evap fan motor, and UI control kit. I was unable to schedule a return service date due to my calendar not downloading; therefore, the office will need to schedule return service. ; ordrng 1 W10850438 (Evap fan motor) and 1 WPW10310240 (Hv control) and 1 W10740217 (Control kit)"

"Arrived on site to inspect refrigerator ice maker not making ice. Upon further inspection, I found a small amount of ice inside the ice bin. Customer advised that since the last repair, they have to constantly cycle power to the unit to reset the controls for the unit to make ice. I placed the unit it in diagnostics and checked for error codes to the ice maker and found E5-thermistor is bad. I tested the ice maker motor in test 59 and it harvested as designed. I tested the ice level sensors in test 15 and they're good. I tested thendoor switches in tests 16 and 17 and they passed. I tested the ice box fan in test 36 and it is good and tested voltage at the hv control P8-4 to P8-5 and got 12.62VDC. I tested the fill tube heater at P3-1 to P1-1 and found no voltage. I contacted techline and spoke to Chris and advised of the complaint, history and my testing/findings today. Chris recommended replacing the hv control, fill tube heater and ice maker and provided SR#7740665096. I removed and replaced the recommended parts and tested. Unit is operating as designed. No water leaks observed during service, job completed. I provided the customer with the SR number."

Arrived on site for keeps making ice and overfills container. Upon arrival inspected unit and found shut off arm hanging. Reinstalled shutoff arm and stayed secured. Unit is operating as designed. No leaks present. Job complete. 162.36 c.c autho # 949KJ3

"Arrived on site to install previously prescreened damaged door. Upon arrival, I removed and replaced the damaged RC door and nameplate and tested operations. Unit is operating as designed. No water leaks observed during service, job completed."

Arrived on site. Installed a new ui and main control powered unit on all fans powered on. W10864269

"Arrived on site for control panel not responding properly. Customer had to reset for it to turn back onl Found f3e1, f8e1, f8e3, f5e2. Ran components test and deain pump was making a loud noise. Drain is hooked into pressure hose, removed and blew through hose tomensure it was good. Removed back panel. Replaced drain pump. Retested and verified operation. Call complete. WPW10605427"

"Arrived on site for no ice. Removed bin,found auger motor shaft stripped,replaced divider,auger motor,spacer and impeller,reassembled unit test ice dispenser unit working as designed. Wpw10309864,w11671282,w11378860,wp63052-2"

"Arrived on site to diagnose refrigerator that was not making ice or dispensing water, and had a little ice in the freezer. I tested the unit and found water was not making it to the filter at all. Checked isolation valve and found water wasn't coming out. On closer inspection found that a directional flood safe hose was used, and it was installed backwards and blocking flow. I reversed the hose and verified NO LEAKS present. Retested the unit with the hose in the correct direction and verified everything was dispensing properly. I found the freezer door was not screwed into the right side hinge and only attached at bottom, creating air gaps. I corrected the door install and verified a proper seal. Advised customer to make sure unit can circulate air properly, or it will overcool since thermistor can't read a satisfactory temperature. At this time unit working as designed. No parts needed."

"Arrived on site for ice machine not powering on. Found ice machine not powering on water in bin,diagnosed a defective external drain pump,removed water replaced pump ran water though system water drained checked all tubing and connections no leaks,reassembled and reinstalled in enclosure tested external drain pump working. W11539855"