We serviced a
MAYTAG WASHER
Model MVWB766FW1
Near Gatesville, TX 76528
Jonathan M
Job Details: 01/09/2023
Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced the suspension and tested the unit. The unit began to work and operate as designed. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Austin, TX 78744
Leonardo
Job Details: 01/09/2023
Arrived on site to test unit for damaged front panel. Replaced panel test unit and unit test good job complete.
We serviced a
JENN-AIR OVEN
Model JJW3830LL00
Near Austin, TX 78738
Leonardo
Job Details: 01/09/2023
Arrived on site to test unit for damaged front panel. Replaced panel test unit and unit test good job complete.
We serviced a
WHIRLPOOL COOKTOP
Model KCES550HBL00
Near Blanco, TX 78606
Andrew
Job Details: 01/09/2023
"Arrived on site to replace previously diagnosed components. After further inspection found only LF burner was needed. Replaced burner, tested unit, unit is now working as designed. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Austin, TX 78746
Wesley
Job Details: 01/09/2023
Arrived onsite for fill calibration not working properly. Reset unit and calibrated fill. Unit is now operating as designed. Also was able to correct issue with the ice in only producing crushed ice because the cubed lever was not engaged with the actuator. Advised customer on repair. Advised on use and care. All checks good.
We serviced a
KITCHENAID OVEN
Model KODC304EBL00
Near Austin, TX 78727
Vincent
Job Details: 01/09/2023
Arrived on site for wall oven inspected unit and work area. Customers complaint was upper oven no heating enough. I tested temperatures and found it heating correctly. I then inspected the lower oven and fount that its a different configuration from upper so they will heat different because one has a exposed element and the other has hidden element with convection. I explained to customer and the understood. Unit is operating as designed. Job completed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Austin, TX 78729
Vincent
Job Details: 01/09/2023
"Arrived on site for dishwasher, inspected unit and work area. Customers complaint is unit is not drying as well as they thought it would. I ran a diagnostics cycle and found no stored error codes. Unit is operating as designed. Called techline and spoke to Nate SR#7735447022 to document my findings. No leaks where observed during service. Job completed."
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Kyle, TX 78640
Joe Z
Job Details: 01/09/2023
Arrived onsite for control panel not responding. Upon arrival found several UI lights on. UI is not responding to any buttons being pressed. Need to replace UI. Replaced UI w11414079. Ran diagnostics and there are no saved error codes. Test unit and unit is now operating as designed. No leaks present at this time. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Austin, TX 78729
Vincent
Job Details: 01/09/2023
"Arrived on site for washer, inspected unit and work area. Customers complaint was washer not completing the cycle. Entered diagnostics and found stored error codes F8E1, F0E5. I then ran a diagnostics cycle and found that the cold water valve was not dispensing water like it should. Removed the hoses and found the cold water valve full of corrosion from harsh water. I cleaned out the valve and flushed out the line. Ran a diagnostics and unit is now operating as designed. No leaks where observed during service. Job completed."
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Kyle, TX 78640
Joe Z
Job Details: 01/09/2023
"Arrived onsite for unit not operating correctly. Upon arrival ran diagnostics and and got error code F1-E2 motor control fault, F2-E1 stuck key. Ran manual test and during agitation and spin, control loses power. Checked polarity and is good. Need to replace control. Replaced control W11170317, calibrated unit and tested. Unit is now operating as designed.no leaks present at this time. Job complete"
We serviced a
WHIRLPOOL DRYER
Model WGD4815EW4
Near Austin, TX 78741
Joe Z
Job Details: 01/09/2023
Arrived onsite for not drying. Upon arrival inspected unit and found lint on back side of lint screen. Test unit and unit heats but there is no air flow. Ran air flow test and failed. Inspected vent hose and is clear. Test blower and is good. Found vent outside of home is blocked restricting air flow. Removed debris and test unit. Unit now operates as designed. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF110PABB5
Near Austin, TX 78724
Joe Z
Job Details: 01/09/2023
"Arrived onsite to install previously ordered parts. Replaced sump and motor W10888591, and control W10906422. Test unit and unit is operating as designed. No leaks present at this time. Job complete"
We serviced a
WHIRLPOOL RANGE
Model WEG745H0LZ1
Near Austin, TX 78745
Joe Z
Job Details: 01/09/2023
"Arrived onsite to install previously ordered parts. Upon arrival Customer explained about continued heating issues. Replaced power cord W11023766 and bake/ broil ignitor harness W11198972. Test unit by preheating to 350. At the 6th cycle unit attempts to ignite with 9 clicks 3 times, then never attempts again and temperature drops completely. Contacted Tech-line for assistance. Tech mentioned Service pointer for similar unit to this one. Sp # W10622771. Tech recommended checking DSI ( main control) system. Tech said during operation the ground is opening up and not allowing gas valve to turn on. Remove bake burner tube clean ground and bend ignitor. Believes that ground is issue during heat expansion. Tech gave SR# 7735449070. Checked all grounds and and tested. Grounds are good. Checked gap between ignitor and burner tube per Service pointer and is larger than the recommended 1/4 . Adjusted ignitor to 1/4 gap and test unit. Pre heated oven and burner ignited every time on 1st spark. Watched unit cycle several times and ignites everytime on 1st click."
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Austin, TX 78747
Scott
Job Details: 01/09/2023
Arrived on site for check vent will not turn off . Found poor air flow . Air restriction is due to dryer being pushed back to far and getting vent tube crushed . Straightened out vent . Recommended getting a periscope vent for tight spaces . No lint build up in unit . Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Austin, TX 78747
Scott
Job Details: 01/09/2023
"Arrived on site , replaced dispenser motor ,spacer, gasket , ice bucket . Tested and fridge is dispensing cube and crushed . No water leaks detected at time of service. Job complete."
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCF72DKL04
Near Austin, TX 78737
Kevin
Job Details: 01/09/2023
"Arrived on site and found customer is experiencing a noise while refrigerator is running. Currently refrigerator is quiet. Set it into a diagnostic cycle and turned on all functions one at a time and noise customer is hearing is just found in freezer running. This is normal and cannot be adjusted or corrected, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Austin, TX 78739
Kevin
Job Details: 01/09/2023
"Refer customer callback back to whirlpool, Arrived on site and found customer is experiencing intermittent noise, currently Refrigerator is quiet. Ran test three, test four, test six, and test 36 and did not hear any excessive noise. Reported customers experience to tech line. Techline pointed out using care described on noises normal to refrigerator and what customer hears is Either refrigerant moving in lines or heater on icemaker when it is preparing to cycle, there is no adjustment or repair that can fix this, job complete 7735446471"
We serviced a
KITCHENAID REFRIGERATOR
Model KFCS22EVMS3
Near Round Rock, TX 78681
David S
Job Details: 01/09/2023
Arrived on site to install previous diagnose parts. I gained access to the center ice bin glide and replaced it with new. I replaced the damper door with the. Job complete.
We serviced a
AMANA RANGE
Model ACR4303MFB7
Near Killeen, TX 76549
Tyler
Job Details: 01/09/2023
"Arrived on site for range intermittently staying on. Upon arrival found no errors in diagnostics. Found following results for hardware Sensor(1.071k), bake element(22.3), broil element(16.1). Ran oven for 45 minutes and got an average of 337-343 when set to 350. Called techline and spoke with Tj sr#7735387347. Went over burner operation as well as oven but found no failures during tests. Tighten down infinite switch connectors and found arching stopped. TechLine instructed unit is operating as designed but instructed to bump up oven calibration. Increased it to 10. Informed customer of findings. Call complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNK
Near Leander, TX 78641
Maurice R
Job Details: 01/09/2023
Arrived onsite for IM not working. On inspection found the FC was -2 and RC was 36 and the IM was not responding to test mode. I pulled the IM out looked to make sure the fill was not frozen. Did find a frozen fill tube. I dumped the ice that was in the tray retested the unit. Test worked this time it dumped and refilled the tray. I dumped the out and reran the test again. It dumbed the ice (water) and re filled the tray. Informed the customer to give it 24 hours to produce ice if not to call us back. No water leaks detected during service.
We serviced a
WHIRLPOOL OVEN
Model WFG505M0BS3
Near Leander, TX 78641
Maurice R
Job Details: 01/09/2023
arrived onsite for range door shattered glass. On inspection found the oven Handel was lose causing the glass to shatter. Replaced the inner and outer glass. Unit operating as designed and no gas leaks detected during service. Called the safty team at WP and they gave the ok to fix the issue. Auth # W15j680wpl1
We serviced a
KITCHENAID COOKTOP
Model KCGS356ESS00
Near Leander, TX 78641
Maurice R
Job Details: 01/09/2023
Arrived onsite for simmer going out on dual burner. On inspection found the simmer would not ignite when turn to simmer on the cooktop. I could here the gas coming out of the orifice but it would not ignite. I saw the orifice was 57 I installed a 75 orifice in the unit. Now there is enough gas being pushed through the burner to ignite the simmer flame on the burner. The cooktop is operating as designed and no gas leak detected during service.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS00
Near Round Rock, TX 78665
Cliff
Job Details: 01/09/2023
Arrived on site to replace previously ordered parts for refrigerator. Replaced all previously ordered led assemblies and tested unit. All is working properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Hutto, TX 78634
Cliff
Job Details: 01/09/2023
Arrived on site to replace door panel for dishwasher. Replaced panel and all is working properly at this time. No leaks were found at time of service.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Hutto, TX 78634
Cliff
Job Details: 01/09/2023
Arrived on site to diagnose a washer that is not filling with hot water. Found water valve failed and replaced it. Tested unit and found all is functioning properly at this time. No leaks were found after service was performed.
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS3
Near Hutto, TX 78634
Cliff
Job Details: 01/09/2023
Arrived on site to replace previously ordered parts for range. Replaced lower and right side door trim and all is working properly at this time.
We serviced a
MAYTAG DRYER
Model MED5630HC2
Near Bastrop, TX 78602
Matthew
Job Details: 01/09/2023
Arrived onsite for dryer not operating in some cycles. Upon arrival inspected unit. Found unit heating and tumbling. Customer was not readily available for questions. Ran diagnostics and did not find any error codes. Recommended customer record which cycles were causing issues. Also recommended external ventilation clean out. Could not duplicate any issues. Unit is functioning properly. Job complete
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Bastrop, TX 78602
Matthew
Job Details: 01/09/2023
"Arrived onsite for washer Off balance and walking. . Upon arrival inspected unit. Customer stated that not all the time, but some of the time the unit goes off balance and stops the cycle, extending the cycle. Last occurrence unit walked, knocked into another appliance and pulled the socket outlet off of the wall. Current load were sheets. Took picture of king size sheets that were all to one side of the machine causing a out of balance pause. Adjusted sheets and ran load. Unit completed without error. Called warranty tech line. Was advised unit was not eligible for replacement, to proceed with a repair as needed. Ran multiple tests and unit did not duplicate tech advised loading error. Tech advised for customer to reach out to customer service. and off balance pause error code. Warranty customer service. SR#1684247737. Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM354DSS5
Near Cedar Creek, TX 78612
Matthew
Job Details: 01/09/2023
Arrived onsite for dishwasher not powering on. Upon arrival inspected unit. Controls not responding. Verified voltage to unit and recorded 123vac. Disassembled and cheer voltage to control. Voltage was good. Found UI not responding. Replaced UI. Tested unit and unit is now functioning properly. No leaks present at this time. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Wimberley, TX 78676
Andrew
Job Details: 01/09/2023
Arrived on site to test unit for not cooling properly. Found brown wire to heating element popped out of molex connection. Secured connection and placed foil tape around connection to prevent from popping out. Applied silicone around excessive gaps between Linear and cabinet. Tested in diagnostics and all components working as designed. Advised customer to leave doors opens and allow evap to thaw for at least 24hrs. Job complete.
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near Wimberley, TX 78676
Andrew
Job Details: 01/09/2023
"Arrived on site to test unit for loud rattling noise. Found blower wheel was broken and when heated would rub due to expansion. Had to break wheel out and was unsuccessful with removing wheel but from motor. Replaced motor and wheel, unit now working as designed. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near Wimberley, TX 78676
Andrew
Job Details: 01/09/2023
Arrived on site and replaced previously diagnosed center rail and right side crisper pan. Unit working as designed. Job complete.
We serviced a
KITCHENAID OVEN
Model KSEG700ESS6
Near Wimberley, TX 78676
Andrew
Job Details: 01/09/2023
Arrived on site to test unit for oven portion turning itself on. Was unable to mimic issue. Found continuity through entire harness was good and no signs of improper grounding/arcing. Thermal fuse good. Replaced control as a precautionary and unit heating to 350 as designed. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KBFC42FTS08
Near Lakeway, TX 78738
Kevin
Job Details: 01/09/2023
"Office ad on, arrived on site for refrigerator leaking water, found ice bin is full of water, icemaker is jammed by three batches. Removed kick panel and did not find any leaking under icemaker. Inspected Freezer drain and did not see any blockage. A new icemaker will be needed to correct issue and will bring back valve; ordrng 1 WPW10277450 (Icemaker) and 1 WP2307650 (Valve)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW1
Near Bastrop, TX 78602
Matthew
Job Details: 01/09/2023
Arrived onsite for washer no longer functioning after leaking. Upon arrival inspected unit. Found valve fractured and leaked onto control board. Control was no longer functioning. Replaced control and valve and tested. Unit was now operating and able to put into diagnostics. Ran auto test and unit failed at lid latch. Unit will need latch to complete repair. ordrng 1 W11307244 (Latch)
We serviced a
WHIRLPOOL WASHER
Model WFW6620HW
Near Smithville, TX 78957
Matthew
Job Details: 01/09/2023
Arrived onsite for washer making noise is on filling cycle and fabric softener not being dispensed. Upon arrival inspected unit. Put in diagnostics and found stored error code for Oversuds and lock failure. Ran test and test did pass however could hear the noise of a sticking valve and softener not dispensing. Unit is stacked in a closet area.
We serviced a
GE WASHER
Model GTW330ASK3WW
Near Bastrop, TX 78602
Matthew
Job Details: 01/09/2023
"Arrived onsite for washer not draining properly. Upon arrival inspected unit. Unit has standing water. Put in diagnostics and recorded multiple error codes, Water accessibility, loked rotor, options knob feedback, critical flood level, drain pump clearing failed. Ran drain test and pump was not energizing. Measured voltage and was not getting proper voltage from control. Also resistance on pump was not in range. Recommended customer replacement control and possibly drain pump. Customer stated control replacement was costly and would rather invent in a newer machine. ordrng 1 WH22X35597 (Control)"
We serviced a
MAYTAG WASHER
Model MVW7230HC0
Near Austin, TX 78724
Kimo
Job Details: 01/09/2023
Arrived onsite for a washer with no power. Upon arrival I tested for power at the wall and found that there was power there. But yet the unit wouldnt power on. ordrng 1 W11419171 (CNTRL-ELEC) and 1 W11396717 (PUMP-WATER) and 1 W11195971 (STATOR) and 1 W11260238 (Rotor) and 1 W11449841 (GEARCASE)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF530PLYM7
Near Copperas Cove, TX 76522
Tyler
Job Details: 01/09/2023
"Arrived on site for dishwasher not completing cycles properly or heating correctly. Upon arrival confirmed issue and found f10e1 was the onY error in diagnostics. Found element would turn on and control was sending correct voltages to rest of unit. Found dispenser motor ohming at 1.9kohms(out of range). Also found large leak coming from vent motor/seal. Leading to dispenser motor failure. ordrng 1 WP8269259 (Vent gasket) and 1 WPW10329609 (Vent)"
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0AS05
Near Cedar Park, TX 78613
David S
Job Details: 01/09/2023
"arrived on site to possibly install previous diagnosed part. I gained access to the UI and replaced it. I found the console still not coming on. I tested power to the control and found line 1 had no power. I removed the UI and pulled the unit from the cabinet. I found line 1 was loose at the wall. I secured the wiring and found line on restored. I reinstalled the new UI and still found no response. I removed the UI and installed a new main control and the original UI.I found the unit now powers up and functions properly. The foam strip at the lower keeps falling off into the blower wheel. I am ordering a new foam strip for the upper blower motor. ordrng 1 W10491987 (Blower foam strip)"
We serviced a
LG DRYER
Model DLEY1201W
Near Austin, TX 78748
Scott
Job Details: 01/09/2023
Arrived on site for dryer leaking only during steam cycle . Found valve and spray assembly cracking . Recommended changing both parts . ordrng 1 AGB72911101 (Spray assembly)
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Austin, TX 78702
Kimo
Job Details: 01/09/2023
"Arrived on site for a dryer that is making noise when in use. Upon arrival I tested the unit and found that the noise was there. I gained access to the blower wheel housing and found that the wheel was making contact with the COLLAR, I am ordering the collar, housing and return with prescreened parts. Office to reschedule.; ordrng 1 W11310026 (COLLAR) and 1 WPW10211911 (HOUSING)"
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Austin, TX 78723
Kimo
Job Details: 01/09/2023
Arrived onsite to install previously diagnosed parts. But upon arrival I found that the new outer tub had a hole in it. Will need to reorder the tub. To complete the call. Plz put customer on Cancellation list as she has already waited 4 weeks for this visit. Office to reschedule. ; ordrng 1 W11219115 (Out tub)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Austin, TX 78723
Kimo
Job Details: 01/09/2023
"Arrived onsite for a refrigerator that is leaking from underneath unit. The unit was not leaking at this time. I and ordering the water fill valve, evap tray, and drain tube. Office to reschedule return. ; ordrng 1 W11455388 (Water fill valve) and 1 W11029011 (TRAY-EVAP) and 1 W11029075 (TUBE-DRAIN)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Austin, TX 78753
Scott
Job Details: 01/09/2023
"Arrived on site for fridge not cooling after compressor replacement . Both sections room temp. . Found some UV dye around fresh food evap cover . All fans are running ,compressor running . Reordering compressor and evaps . Nitrogen ,uv drier ,service port . No water leaks detected at time of service. No water leaks detected at time of service. ; ordrng 1 W11492867 (Rc evap) and 1 W11575003 (3 way valve) and 1 WPW10608485 (FZ evap) and 1 W10832994 (Compressor) and 1 Serviceport (Service port) and 1 Uvdrier and 1 W11087200 (Inverter) and 1 Nitrogen"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Temple, TX 76502
Paul
Job Details: 01/09/2023
Arrived onsite for a refrigerator not making ice properly and the RC drawers not opening correctly. I found the icemaker defective and replaced it. I found ice build up in the fill tube. I removed the ice and ran a fill test. I found the icemaker filling correctly and the fill valve not weeping. The drawers need to be lubricated. They are hard to open because the glides are dry. The bottom drawer jumped the track because of this and was stuck. Returning tech needs to check the icemaker and make sure the fill valve did not start weeping again when returning to grease the slides of all the RC drawers. I corrected the drawer. Ordering WP542638 grease. Office to RS.; O-emld tckt
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS01
Near Austin, TX 78734
Kevin
Job Details: 01/09/2023
"Arrived on site and inspected refrigerator and found fresh food section is 51?, freezer section is showing 4?. Found a small amount of ice visible on bottom of fresh food evaporator. Test 3 Show 68?, Test 33 shows 32?, test 28 shows 37?, thermistor is likely encased in ice. will need to replace fresh food of operator cover, no extra charge to customer; ordrng 1 W11395558 (Fresh food Evap cover)"
We serviced a
JENN-AIR WARMING DRAWER
Model JJD3030IL00
Near Austin, TX 78738
Leonardo
Job Details: 01/09/2023
Arrived on site to test unit for unit not closing all the way. Test unit and found front door damaged. Ordering new door and drawer office to reschedule ; ordrng 1 W11291101 (Front door) and 1 WP9763646 (Drawer)
We serviced a
MAYTAG WASHER
Model MVWB855DC3
Near Blanco, TX 78606
Andrew
Job Details: 01/09/2023
Arrived on site to replace previously diagnosed console and latch. Found console was damaged in box but replaced anyway so customer has working unit. Needing new console and latch to be replaced I return visit. Office to reschedule. ; ordrng 1 W11112662 (Console)
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HV2
Near Pflugerville, TX 78660
Cliff
Job Details: 01/09/2023
Arrived on site to diagnose a range with an f3 e0 error code. Found possible wiring issue in unit and replaced harness. Code reappeared after power up indicating control issue. Ordering new control and return date set; ordrng 1 W11258611 (Control)
We serviced a
AMANA REFRIGERATOR
Model ASI2575GRB08
Near Gatesville, TX 76528
Jonathan M
Job Details: 01/09/2023
Arrived on site for a refrigerator that is not cooling. Inspected unit and work area. Did find a defrost issue in both sections. Found that the heater would come on in the defrost but the evaporator covered in ice. Found the control o;the unit is an affected control known to cause the defrost issue. Ordering the main control in the office will need to contact the customer about a return date due to an out of stock and PSP item.; ordrng 1 W11546690 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDM01
Near Kyle, TX 78640
Joe Z
Job Details: 01/09/2023
Arrived onsite for freezer frost in and refrigerator not cooling. Upon arrival unit was powered off. Maintenance department powered down unit to melt ice prior to our arrival. Found gap on bottom of RC cabinet. Used silicone to seal gap. Ran force defrost heater and will not energize. Test heater and has 80 ohms of resistance. Replaced control and relay clicks loudly and non stop. Need to reorder control and harness. Office to reschedule ; ordrng 1 W11616408 (Control) and 1 W11616409 (Harness)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ
Near Manchaca, TX 78652
Joe Z
Job Details: 01/09/2023
"Arrived onsite for not dispensing ice. Upon arrival inspected unit and found ice container full of ice. Ice cubes are frozen together. Noticed lots of frost underneath container. Also found bottom coupling is failed. Test the separator and there is a gap too large allowing warm air to flow into container causing frost build up. Need to order bottom coupling, ice container, and separator. Office to reschedule.; ordrng 1 W11423781 (Separator) and 1 W11226456 (Container) and 1 WP2220458 (Bottom coupling)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Kyle, TX 78640
Kevin
Job Details: 01/09/2023
"Arrived on site and inspected dishwasher and found lower spray arm its not attached properly. Found one of the four clips that hold spray arm in place have broken. A new spray arm will be needed, same replacement of parts within 90 days; ordrng 1 W10629546 (Lower spray arm)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Bastrop, TX 78602
Matthew
Job Details: 01/09/2023
Arrived onsite for refrigerator not cooling properly and not dispensing ice. Upon arrival inspected unit. Found unit in complete non cooling state. Inspected and found compressor locked and clicking off on overload. Unit will need a compressor replacement. Also needs new ice bucket and shaft. Ordering components for ice dispenser fix and sealed system components. Office to reschedule. ; ordrng 1 W11244434 (Ice container) and 1 WP2220458 (Coupling) and 1 WP2198628 (Seal) and 1 W11635510 (Compressor) and 1 W11506635 (Access valve) and 1 WPW10143759 (Dye dryer) and 1 Nitrogen (Nitrogen) and 1 R600kit (R600 kit) and 1 Lokringkit (Lokring kit)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT740SALW0
Near Wimberley, TX 78676
Andrew
Job Details: 01/09/2023
Arrived on site to test unit for leaking from right side. Found cabinet/tub was dented on back right corner causing separation between paneling. Recommend replacing tub. Showing as not in stock. Office to reschedule. ; ordrng 1 W11409865 (Cabinet)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBW00
Near Horseshoe Bay, TX 78657
David Z
Job Details: 01/09/2023
"Arrived on site to diagnose refrigerator that is losing cooling in RC and freezer. Evaporator cover is frozen over again. Ran diagnostic and verified bimetal is showing as closed. Tested defrost circuit at control and found voltage will go if defrost is forced. Thermistor testing good, circuit testing good. Unit control not triggering defrost cycle. Replaced control and programmed for unit. Advised customer on how to defrost unit to remove buildup. Call complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD606ESS01
Near Horseshoe Bay, TX 78657
David Z
Job Details: 01/09/2023
"Arrived on site to diagnose refrigerator with lights out in FC. Found top most module failed. Found unit falls under service pointer W11606409, which calls to replace all LED modules in the unit. Performed service pointer and swapped all modules with the updated part kit. Unit working as designed."
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIX505ESS2
Near Horseshoe Bay, TX 78657
David Z
Job Details: 01/09/2023
"Arrived on site to follow up on ice machine with low ice production. Examined unit and watched a slab drop. Slab was fairly thin and not full on the edges. When I watched the unit fill, I noticed a super slow trickling fill. Removed filter and fill was not improved. Recommended we replace valve, Replaced valve and verified reservoir is filling. Customer advised to get and run ice machine cleaner to remove scale on chill plate.
We serviced a
MAYTAG DRYER
Model MED7230HW0
Near Austin, TX 78757
Kimo
Job Details: 01/09/2023
"Arrived onsite for a dryer that is not heating. Upon inspection I found that the cutoff thermistor and the thermal fuse showing open. I replaced both and tested unit and found that nothing changed I tested the voltage and found that the was only 120vac at the wall. I went to check the breaker and found that they where not labeled, I then advised the customer to have to figure out with breaker the unit is on and have it reset for her. Job complete."
We serviced a
WHIRLPOOL COMPACTOR
Model KUCS03FTSS0A
Near Lago Vista, TX 78645
Maurice R
Job Details: 01/09/2023
Arrived onsite for previously diagnosed part. Installed the new switch according to SP W10365444. Once switch was installed the unit was making a jack hammer noise. I found that the power switch was wired backwards. Flipped the wires in retested the unit and it is operating as designed.
We serviced a
WHIRLPOOL WASHER
Model Wfw8620hc2
Near Austin, TX 78757
Kimo
Job Details: 01/09/2023
"Arrive on site for a wash that will not respond to touch. Upon arriving the customer inform us that this happened after a power outage in the area. We the put unit into diagnostics mode and found no codes and was able to run a full diagnostics cycle. The we ran the unit in quick wash and found the unit operating as designed. We the advised the customer that if this Situation should arise again that they should try doing a hard reset by Unplugging, or turning the unit off at the breaker and waiting for Add to power all the way down and then turn it back on again and test. Job completed
We serviced a
KITCHENAID DISHWASHER
Model KDTM404ESS3
Near Waco, TX 76708
Jonathan M
Job Details: 01/09/2023
"Arrived on site for a dishwasher that has a broken heater. Inspected unit and work area. Did confirm the customers complaint and found the heater started to separate in the middle. Replaced the heater and tested the unit. The unit began to work and operate as designed with no leaks present. Call complete."
We serviced a
KENMORE DRYER
Model 796.8128231
Near Austin, TX 78704
Scott
Job Details: 01/09/2023
Arrived on site for dryer not heating . Checked and breaker was not tripped . Found outlet dropping one leg of power when power cord is twisted . Recommended customer have outlet and breaker checked . Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW7300DW0
Near Little River-Academy, TX 76554
Paul
Job Details: 01/09/2023
"Arrived onsite for a washer not filling correctly and displaying an slow fill message. I checked stored error codes and found an F8E1, F3E2, F0E3, & F2E1. I tested the fill valve and found power to the cold side and it not opening. I found the hot side weeping. I replaced the valve and tested the washer. The washer is working as designed. There were no water leaks present at the time of service. Call complete.
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Temple, TX 76502
Paul
Job Details: 01/09/2023
Arrived onsite for a dryer that runs but does not heat. I tested the dryer and found the heater open and lint build up in the dryer. . I replaced the heater and removed all the lint. I tested the dryer and found it working as designed. Call complete.
We serviced a
KENMORE DRYER
Model 110.6233251
Near Copperas Cove, TX 76522
Tyler
Job Details: 01/09/2023
Arrived on site for dryer not turning on/heating. Upon arrival confirmed issue. Found all hardware on dryer working within specs. Found 120v from L1-neutral and L2-neutral but found between 1-14v between L1&2. Found issue with faulty breaker and instructed cust9mer they would need to resolve the failure. Dryer working as designed. Call complete
We serviced a
JENN-AIR OVEN
Model JJW2730DS01
Near Georgetown, TX 78628
Lou
Job Details: 01/09/2023
"Arrived on site to inspect wall oven error codes. Upon further inspection, I turned the unit on and immediately F2E1 came on the display. I cycled power at the breaker and placed the unit in diagnostics showing the error code. Cleared the code and tested the components. All components operated as designed. I cancelled diagnostics and tested the unit on normal Bale mode and the unit operated as designed. When I searched the control panel, I found its out of stock with no ETA at this time. I advised the customer of my findings and recommended they contact the manufacturer to get the control panel. I provided the part number for the panel.
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC0
Near The Hills, TX 78738
Kevin
Job Details: 01/09/2023
"Arrived on site and inspected washer and found gear case is failing. After replacement ran test 51 to ensure correct operation, job complete"
We serviced a
LG WASHER
Model WM8100HVA
Near Georgetown, TX 78633
Lou
Job Details: 01/09/2023
"Arrived on site to inspect washer error code. Upon further inspection, I placed the unit in diagnostics and tested and found the error OE. Also found the tub full of water. I advanced through testing and when the drain pump came on I could hear it rattling badly. I removed and replaced the drain pump and retested and unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
LG DRYER
Model DLE4870W
Near Georgetown, TX 78633
Lou
Job Details: 01/09/2023
"Arrived on site to inspect dryer not heating. Upon further inspection, I tested airflow to the unit using my dryer vent test kit and the frost two tests with the vent hose attached, failed. I removed the vent tube at the back and retested and the unit passed. I disassembled the unit and tested the element, cutoff and thermostat and found the element and thermostat bad. I removed and replaced the element assembly and cleaned the unit (before & after photos) and reassembled the unit. Tested and the unit is operating as designed. No lint observed at the end of service, job completed."
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS20
Near Georgetown, TX 78633
Lou
Job Details: 01/09/2023
"Arrived on site to inspect oven temps. Upon further inspection, the customer advised that their food was burning on the top rack and the temps werent correct inside. They advised they placed a dial type thermometer inside and it never reached preheat temp so they calibrated the unit 30 degrees. I advised the customer that the manufacturer does not approve the dial type as it cannot keep up with temperature fluctuations and wont give accurate temps readings. I went into the settings and changed calibration back to 0 degrees. I placed the unit in diagnostics and checked error codes and found F6E6. Cleared the code and following the tech sheet tested the continuity between P1 and J4 and P1-1 and P1-2 and got good continuity. I removed and replaced the main control and tested temps. Using my multimeter, I placed my thermal lead in the middle of the center rack and tested temps on Bake at 350 degrees. My preheat temp was 416. Next five readings were 337, 391, 330, 379, 338 for an average temp of 355 degrees. I made recommendations to the customer of waiting approximately 15-20 mins after preheat to place food inside. Job completed."
We serviced a
WHIRLPOOL WASHER
Model MVWB725BW0
Near Austin, TX 78750
Vincent
Job Details: 01/09/2023
"Arrived on site for washer, inspected unit and work area. Customer complaint was 5d error code still coming up. I tested unit and found that the tub bearing is also needed to be replace
We serviced a
UNKNOWN DISPOSAL
Model PSUEDO
Near Austin, TX 78732
David S
Job Details: 01/09/2023
Arrived on site to replace the disposal. I inspected the unit and work area. I installed the new disposal. I ran water through it and tested the disposal switch. I found the unit working with no leaks. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Gatesville, TX 76528
Jonathan M
Job Details: 01/09/2023
"Arrived on site for a refrigerator that is not cooling. Inspected unit and work area. Did confirm the customers complaint and found evidence of a defrost issue in the freezer section. Ran through diagnostics and found the defrost by metal open. Did find the evaporator fan and compressor running. Disassemble the freezer section and found the heater measuring 30.8 ohms of resistance indicating the heater was good. I advised the customer that I would recommend both the control and evaporator harness for repair. Replaced the freezer evaporator fan assembly and main control and tested the unit. The unit began to work and operate as designed. Call complete."
We serviced a
WHIRLPOOL OVEN
Model KEBC107KSS0
Near The Hills, TX 78738
Leonardo
Job Details: 01/09/2023
Arrived on site to test unit for unit not heating. Test unit and found opened TOD. Replaced TOD test unit and unit test good job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE234GPS0
Near Spicewood, TX 78669
Leonardo
Job Details: 01/09/2023
Arrived on site to test unit for unit not washing. Test unit and found bad wash motor. Replaced sump and motor. Test unit and unit test good job complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTE104DSS0
Near Johnson City, TX 78636
Andrew
Job Details: 01/09/2023
Arrived on site to test unit for not washing. Found wash motor receiving proper voltage but not engaging.
We serviced a
SAMSUNG REFRIGERATOR
Model RFG237AARS/XAA04
Near Georgetown, TX 78633
Lou
Job Details: 01/09/2023
"Arrived on site to inspect refrigerator not dispensing water. Upon further inspection, I tested the water dispenser and water dripped out. I checked the ice bin and found the cubes getting small. I pulled the unit out onto my floor protector and tested the valve. When I pulled the unit out, I found insulation at the top left corner of the back panel (photo). I advised the customer of my findings. I removed and replaced the valve and retested and unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
MAYTAG WASHER
Model MVWC415EW1
Near Pflugerville, TX 78660
Cliff
Job Details: 01/09/2023
Arrived on site to replace previously ordered parts for washer. Replaced pump and tested unit. Found all is functioning properly at this time and no leaks were found after service was performed.
We serviced a
KITCHENAID RANGE
Model KDRS483VSS03
Near Austin, TX 78746
Wesley
Job Details: 01/09/2023
Arrived onsite and found unit with f2e1 error code. But fully operating at time of service. Provided customer instruct on operation and care best practices. Cleared error code and tested function. All checks good.
We serviced a
MAYTAG DRYER
Model MEDC215EW1
Near Austin, TX 78729
Vincent
Job Details: 01/09/2023
"Arrived for site for dryer, inspected unit and work area. Customers complaint was unit nit heating. Inspected and found bad venting and not heating. I gain access to the heating element and found it open. I also removed the drum and found lint build up. I use my shop vac to clean all lint and installed new heating element. Tested unit and unit is now operating as designed, job completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near Austin, TX 78729
Vincent
Job Details: 01/09/2023
"Arrived on site for refrigerator, inspected unit and work area. Customers complaint was leaking water from freezer. Found that the drain was clogged and not draining to drip pan. Used my steamer to remove ice on drip tray in freezer and removed all the ice. I gained access to the drain tube and clean it out. Unit is now operating as designed.
We serviced a
WHIRLPOOL RANGE
Model AER6303MFS5
Near Kyle, TX 78640
Joe Z
Job Details: 01/09/2023
"Arrived onsite for blinking, Error Step F1 EO Oven not working.upon arrival unit has error code F1-E0 control failure. Removed rear panel Uploaded pictures on Sd. There is no repair that can be made under warranty. Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Kyle, TX 78640
Joe Z
Job Details: 01/09/2023
"Arrived onsite for not drying properly. Upon arrival ran diagnostics and got error codes F4-E3 motor not running , F 7-E1 no heat. Ran automatic manic test and wash motor energizes but does not operate. Found screen and filter completely blocked up. Also found element is in bad shape. Need to replace sump and motor, filter, screen and element.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS00
Near Austin, TX 78748
Scott
Job Details: 01/09/2023
"Arrived on site for fridge leaking . Found drain tube clogged with debris. Cleaned out tube ,resealed with permagum . No other water leaks detected at time of service. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near Blanco, TX 78606
Andrew
Job Details: 01/09/2023
Arrived on site to test unit for not cooling. Found compressor running and pulling .5amps. No frost pattern on evap. Recommend sealed system repair. Customer stated they would like to think about repair.
We serviced a
AMANA REFRIGERATOR
Model TZ21R2L
Near Pflugerville, TX 78660
Cliff
Job Details: 01/09/2023
Arrived on site to diagnose a refrigerator that is not stopping ice production. Found bail arm fell off icemaker and reinstalled arm. All is working properly at this time and no leaks were found at time of service
We serviced a
JENN-AIR MICROWAVE
Model JMW2430DP02
Near Lakeway, TX 78738
Leonardo
Job Details: 01/09/2023
Arrived on site to replace console. Replaced console test unit and unit test good job complete.
We serviced a
WHIRLPOOL RANGE
Model WEE510S0FS1
Near Dripping Springs, TX 78620
Leonardo
Job Details: 01/09/2023
"Arrived on site to test unit for control board and ui not working. Test unit and ui not responding, replaced control board .Test unit and unit test good job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Dripping Springs, TX 78620
Leonardo
Job Details: 01/09/2023
Arrived on site to test unit for unit sparking. Test unit and found damaged cover plate. Replaced plate. test unit and unit test good job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD602ESS00
Near Austin, TX 78759
Paul
Job Details: 01/06/2023
Arrived onsite for a refrigerator to replace previous diagnosed parts. I found the fill line on the refrigerator not long enough to pull the refrigerator out from the cabinet and there was not a tee valve installed at the front of the refrigerator to shut the water off so the customer had to cut the water off to the home to remove the refrigerator. I found a lot of trash in the line and cleared it out. The customer went and picked up a tee valve at Lowes while I was clearing the lines and I installed the tee so the customer could turn the water on to the home. I replaced the filter per techlines recommendation and I replaced the smart valve due to all the debris that came out of the lines. I suspect the valve of not closing properly sometimes due to the debris. I pushed the unit back in the cabinet and when I went to set the legs on the left side the rear adjusted broke and the front adjuster stripped. The left support will need to be replaced. Ordering W10860229 support & 2 man call. Office to RS.; ordrng 1 W10860229 (Support)
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Austin, TX 78744
Kevin
Job Details: 01/06/2023
"Arrived on site and found previous technician meant to order encoder, Will re-order correct part.; ordrng 1 W11481116 (Encoder)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near New Braunfels, TX 78130
Luis
Job Details: 01/06/2023
Arrived on site for no cool. Powered unit on compressor making loud noise then shutting off diagnosed a defective compressor ordering updated compressor r600a unit with copper lines. ; ordrng 1 W11574734 (Compressor) and 1 W11506635 (Access valve) and 1 Wpw10143759 (Drier) and 1 2hrs (2 hrs) and 1 R600 (R600)
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Luling, TX 78648
Matthew
Job Details: 01/06/2023
"Arrived onsite for washer leaking. Upon arrival inspected unit. Found valve fractured. Fracture occurred under console and fried the main board. Replaced valve and board . Tried calibration and unit was not responding correctly. Called tech line for assistance. Spoke to Nate SR#7735439234. Unit kept giving F2E3 switch mismatch . Tech notified that this is a UI issue which on this model is integrated into the control. Tech recommended replacing board again due to faulty replacement. Ordering board. Also ordering upper harness, switches and panel.; ordrng 1 W11498797 (Control) and 1 W10694685 (Upper harness) and 1 WPW10285512 (4 position 3rd switch) and 1 WPW10285511 (2 position 4th switch) and 1 WPW10285517 (3 position 1st switch) and 1 WPW10285518 (5 position 2nd switch) and 1 W11236321 (Panel)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706EBS05
Near New Braunfels, TX 78130
Luis
Job Details: 01/06/2023
"Arrived on site for no ice. Ran diagnostics optics passed,icebox fan passed error code E5 defective thermistor ordering a new icemaker. ; ordrng 1 W11579560 (Icemaker)"
We serviced a
MAYTAG MICROWAVE
Model MMW9730FZ05
Near Rogers, TX 76569
David Z
Job Details: 01/06/2023
"Spoke with customer in regards to failure from microwave oven combo. Incomplete model was issued with service request. Customer explained they were having issues with the light going off, unit cutting off early, and other times does not fully heat food. Failures all appear to be related to the microwave interlock wiring, and door is having issues fully depressing the right side interlock. Requesting autho from ext warranty to replace inner door, interlocks, microwave control, light socket, hinges to fully resolve interlock and operational failure. Ordering parts and autho request. Office to schedule with approval and parts. ; ordrng 1 W11600214 (Inner Door) and 1 W11033422 (Interlock Harness) and 1 W11325787 (Microwave Control) and 1 WPW10490593 (Lamp Housing) and 2 W10874474 (Door Hinge)s, states that autho needed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GARF30FDGB03
Near Leander, TX 78641
Kimo
Job Details: 01/06/2023
"Arrived on site for a garage refrigerator that is having door gasket issues. Upon inspection I found that the gasket was not sealing. I replaced it and found that it was sealing better but still there where gaps and leaks. Upon further inspection I found to the door hing was bent and missing a screw and the door may have gotten warped. I am ordering the door, hinges, screws and another gasket. Office is to reschedule.; ordrng 1 W11233211 (Door) and 1 W11102846 (GASKET-DOR) and 1 W11102844 (HINGE-DOOR) and 1 WP2261963 (Top hinge) and 3 67006564 (SCREW, SM/HEX)s and 1 WP2314293 (THIMBLE) and 1 WP487576 (WASHER) and 1 W10574325 (HINGE-PIN)"
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near Cedar Park, TX 78613
Kimo
Job Details: 01/06/2023
"Arrived onsite for a dishwasher that is not going into wash. Upon inspection I found that the unit flashed code f9e1. And f8e6. And I also found that the unit seemed to be filling slowly.I am ordering the sensor, inlet valve and return with Sump&motor, ui and control, i reschedules for the 01/10/23; ordrng 1 W11434044 (Inlet valve) and 1 W11410464 (SENSOR)"
We serviced a
FRIGIDAIRE DISHWASHER
Model FGIP2468UF1A
Near Austin, TX 78734
Scott
Job Details: 01/06/2023
Arrived on site for for dishwasher still leaking . Found new seal had failed . Reordering part . Call to set return ; ordrng 2 5304500204 (Door gasket)s