We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Hutto, TX 78634
Blake
Job Details: 10/25/2023
Arrived on site to inspect ice dispensing issue. The cubes get stuck in the ice door. I found the ice door shutting too soon with no pause. I am ordering the ice door assembly to resolve. No leaks observed during service. ; ordrng 1 W11423781 (Ice door)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS09
Near Austin, TX 78750
Miguel
Job Details: 10/25/2023
Arrived on site for refrigerator not cooling. Found unit was unplugged on arrival. On start up I confirmed compressor does not start. Used different known hood start device. Compressor still does not kick on. Will need new compressor. Advised customer they will be call to schedule service. Copper cap tube; ordrng 1 WPW10143759 (Drier) and 1 W11506635 (Coupler) and 1 W11557425 (Compressor) and 1 Nitrogen (Nitrogen) and 1 R600 (R600)
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ4
Near Georgetown, TX 78626
Sterling
Job Details: 10/25/2023
On arrival verified complaint of f3e0. Replaced both main and temp sensor. Ran test bake cycle and unit came online properly with no error codes. Calibrated and job complete. No gas leaks detected during service.
We serviced a
WHIRLPOOL DRYER
Model WGD5010LW3
Near Round Rock, TX 78681
Gerry C
Job Details: 10/25/2023
WGD5010LW3 Arrived to inspect drying issue. The customer advised me the actual issue was with noise and presented me a video of the issue. I noted a very fast paced squeak appeared after the burner engaged and he unit heated. Inspection of the idler pulley showed discoloration that denoted the likelihood of the bushing preventing rotation. I had a new idler arm assembly on my truck and installed a and tested. The issue was resolved and I could not recreate the issue after allowing five complete heating cycles of the unit to occur. No gas leaks detected during service. ; used 1 WP691366 (Idler Assy) from stock
We serviced a
WHIRLPOOL OVEN
Model JMC2427LM00
Near Driftwood, TX 78619
Leonardo
Job Details: 10/25/2023
Arrived on site to test unit for light not working. Will need to order new light bulb and new light transformer and new fuse. Office to reschedule ; ordrng 1 W10886919 (Light) and 1 W11238401 (Light transformer) and 1 W11188752 (Fuse)
We serviced a
MAYTAG WASHER
Model MHW6630HC3
Near Austin, TX 78737
Chase
Job Details: 10/25/2023
"Arrived on site to replace tub assembly. Water will need to be cut off inside shed outside of home. Moved washer to middle of floor in living room to do repairs. Removed old tub assembly and installed new. Found the port the dome for the pressure hose on the tub was broken once installed. Reinstalled old tub assembly, reinstalled and tested the washer to ensure their were no leaks. Will need to re-order the tub assembly and also the pressure hose as one of the clips will no longer stay secured. Return visit will need 2 techs and 2 hrs for repair., ordrng W11456953 / PRESSURE HOSE and W11378552 / TUB ASSEMBLY (by CS)"
We serviced a
WHIRLPOOL DISHWASHER
Model JDPSG244LS0
Near Canyon Lake, TX 78133
Andrew
Job Details: 10/25/2023
"Arrived on site to inspect unit for tripping breaker with 27mins remaining in wash cycle. Upon closer inspection checked amp draw highest it got was 8.6 amps, could not replicate breaker tripping. Verified no damaged wires or loose connections. Advised customer to replace AFCI breaker per service pointer W11525530 to resolve breaker tripping issue. Job complete."
We serviced a
KITCHENAID COMPACTOR
Model KTTS505ESS0
Near Canyon Lake, TX 78133
Andrew
Job Details: 10/25/2023
"Arrived on site to inspect unit for not opening. Upon closer inspection found unit was not plugged into its own dedicated outlet was plugged in power strip, moved unit to its own outlet unit ran but lights flickered in home. Recommended client plug unit into dedicated outlet amp draw jumped to near 13 during usage. Job complete."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ08
Near Pflugerville, TX 78660
Gerald
Job Details: 10/25/2023
WMH31017HZ08 arrived on site to install a previously diagnosed and ordered part. Replaced the cavity thermostat and tested the unit. Unit is heating as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near San Marcos, TX 78666
Andrey
Job Details: 10/25/2023
"Arrived on site to replace previously diagnosed FC door, replaced and tested, unit is now functioning as designed, job complete"
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS3
Near Pflugerville, TX 78664
Gerald
Job Details: 10/25/2023
WFE320M0JS03 arrived on site to install a previously diagnosed and ordered part. Removed and replaced the cook top.
We serviced a
JENN-AIR DISHWASHER
Model JDPSS246LL1
Near Canyon Lake, TX 78133
Andrew
Job Details: 10/25/2023
"Arrived on site to inspect unit for error code f7e2, variable speed wash motor failure. Replaced pump and motor, tested unit, unit is running as intended. No leaks present at this time. Job complete."
We serviced a
WHIRLPOOL WASHER
Model WTW8120HW0
Near Belton, TX 76513
Tyler
Job Details: 10/25/2023
Arrived on site for washer making a screeching noise. Upon arrival confirmed failure and traced noise back to the spanner nut. Found it had come loose and was causing tub and gearcase to rub. Was able to lock it back down and tested unit with laundry on high speed spin to make sure it stayed in place. Found no leaks and unit working as designed. Call complete
We serviced a
MAYTAG WASHER
Model MHW8630HC4
Near Round Rock, TX 78665
Gerry C
Job Details: 10/25/2023
MHW8630HC4 Arrived to inspect errors and draining issues. The unit had F9E1 and F0E2 stored in memory and I cleared for testing. I found extremely slow draining and removal of the strainer showed it plugged with debris. During final testing I could her the tub bearings squeal loudly and the tub assembly will require replacement. Office to order tub assembly and schedule for two techs and two hours. No leaks observed during service. Drain safety strap added.; ordrng 1 W11378552 (Tub Assy) and 1 2Techs (2 Techs) and 1 2Hours (2 Hours)
We serviced a
AMANA DRYER
Model NED4655EW1
Near Temple, TX 76502
Jonathan M
Job Details: 10/25/2023
Arrived on site to install previously diagnose parts. Inspected unit and work area. Replaced the terminal block and tested the unit. The unit began to work and operate as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ01
Near Austin, TX 78736
Luis
Job Details: 10/25/2023
"Arrived on site for water leaking. Found ice build up from drain,removed bin cleared ice from freezer floor and in drain,defrosted drain checked water flow good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM09
Near Austin, TX 78752
Matthew
Job Details: 10/25/2023
Arrived onsite for unit not making ice. Upon arrival inspected unit. Tested and ice maker is completing cycle. Could hear valve energize but no water. Checked water supply and found wall supply is incorrect. On position is off and off is on. Secured supply and tested. Unit is now functioning properly. Job complete.
We serviced a
KITCHENAID ICE MACHINE
Model KUIX535HPS01
Near Belton, TX 76513
Tyler
Job Details: 10/25/2023
Arrived on site for ice machine not draining and leaking. Upon arrival confirmed issue and found drain pump had failed. Replaced drain pump and fill tested to make sure unit wasnt leaking further. Found unit make two batches of ice and working as designed. Call complete
We serviced a
WHIRLPOOL RANGE
Model WFE775H0HZ4
Near Austin, TX 78748
Joe Z
Job Details: 10/25/2023
"Arrived on site for tripping breaker. Upon arrival, breaker is tripped. Restored power and test polarity and is good. Replaced control, bake element and broil element. Found unit continues to Tripp breaker on cold preheat only. Called tech line and spoke with Andrew. Checked amp draw from L1 and L2 during preheat and cooking. Get 15 amp- 14 amp when replays close. It is determined that the issue is with the breaker getting a slight feedback during cold preheat. Tech determined unit is operating as designed. Job complete SR# 7737635663"
We serviced a
WHIRLPOOL REFRIGERATOR
Model wrt511szdm02
Near Meadowlakes, TX 78654
Lou
Job Details: 10/25/2023
"Arrived on site to inspect refrigerator door damage. Upon further inspection, I found both the FC & RC doors were dented (photos). I removed and replaced both doors and using my heat gun, I heated and shaped the door gaskets. Inspected for gaps in the gaskets and found none. Cleaned the fingerprints from the doors. No water leaks observed during service, job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS06
Near Horseshoe Bay, TX 78657
Lou
Job Details: 10/25/2023
"Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I found the ice maker turned off and the ice maker arm in the down position. I attempted to remove the bin and it was stuck. I placed the unit in diagnostics and tested the ice maker and it is operating as designed and the arm went back to the home position. I tried to remove the ice bin again and found a ball of ice in the ice chute and was wedged in the ice bin. Using my steamer, I removed the ice and was able to remove the ice bin. Cleared the ice from the chute and ice bin and tested the fill tube. I found the fill tube is operating as designed. Recommended the customer allow the ice bin to completely dry before placing it back in its space. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
JENN-AIR REFRIGERATOR
Model JBSS48E22L00
Near Harker Heights, TX 76548
Sterling
Job Details: 10/24/2023
On arrival replaced main control WP sent to customer. Cyst stated ice disp not dispensing ice. Found motor attempting to activate but unable. Unable to get access as the ice chute cover seems foamed in. Ordering door for FC do to damage possible during repair as well as ice disp and ice paddle as it activates intermittent. Office to Rs; ordrng 1 W11629728 (Paddle ice) and 1 W10822606 (Ice disp motor) and 1 W11633128 (FC door)
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIX535HPS00
Near Dripping Springs, TX 78620
Matthew
Job Details: 10/24/2023
Arrived onsite for unit Not producing ice. Inspected unit and ran diagnostics and found failed grid cutter. Unit falls under one year warranty for Grid cutter. Ordering correct cord cutter. Office to reschedule; ordrng 1 W10919199 (Grid cutter)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHB08
Near Elgin, TX 78621
Kimo
Job Details: 10/24/2023
Arrived onsite for a refrigerator that will continue running after dispensing. Ice/water. Upon testing I could not duplicate the issue but I did replace the ui and the dispenser. And tested it and found that it operating as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ16
Near Austin, TX 78704
Matthew
Job Details: 10/24/2023
Arrived onsite for unit filter stuck. Upon arrival inspected unit. Found customer having difficulty removing filter. Tested and found filter is secured properly. Instructed customer on how to properly remove and secure filter. Unit is functioning properly. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT540HAMZ0
Near Canyon Lake, TX 78132
Andrew
Job Details: 10/24/2023
Arrived on site to test unit for loud noises. Ran diagnostics and found unit slightly louder than usual. Unit is working as designed. Found excessive gaps surrounding unit is adding to amplifying noise plastic tub dishwashers produce. Advised to enclose surrounding gaps if wanting to help with noise. But unit is working as designed and no further repairs required at this time. No leaks detected. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ02
Near Burnet, TX 78611
Miguel
Job Details: 10/24/2023
"Arrived on site for refrigerator making loud noise, confirmed noise is not coming from inside. Unit is cooling properly. Accessed rear and noise stopped as soon as I touched rear panel. Removed panel. Repositioned tubing and wiring. Properly attached rear panel. Unit now operating normal. Call complete."
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Round Rock, TX 78665
Lou
Job Details: 10/24/2023
"Arrived on site to inspect dryer noises. Upon further inspection, I test3d the unit and immediately it began to make a rubbing sound as the drum tumbled. I opened the unit door and inspected the drum seal and found a broken zipper in between the drum and front bulkhead. Removed the zipper and retested and unit is operating as designed. No lint observed during service, job completed."
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Round Rock, TX 78665
Paul
Job Details: 10/24/2023
Arrived onsite for a dryer that runs but will not heat. I found the cut off open. I installed a cut off kit and tested the dryer. I found the dryer working as designed but found the airflow poor. I advised the customer to have the house vent cleaned and showed them the screen at the end of the house vent was almost completely stopped up with lint. Call complete.
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Copperas Cove, TX 76522
Tyler
Job Details: 10/24/2023
Arrived on site for dryer needing previous diagnosised motor and wheel. Upon arrival installed parts and tested dryer. Found it wasnt overheating and ready for use. Call complete
We serviced a
KITCHENAID ICE MACHINE
Model KUIS15NNZB0
Near New Braunfels, TX 78132
Luis
Job Details: 10/24/2023
"Arrived on site. Found water pan over filling sensor not recognizing pan full replaced defective sensor,ran diagnostics all test passed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS06
Near Austin, TX 78748
Matthew
Job Details: 10/24/2023
Arrived onsite for unit not leveled. Upon arrival inspected unit. Found unit needed leveling and also the cabinet surround was not leveled. This made the gap between the two exaggerated. Corrected unit and is level. Notified customer that due to cabinet the gap around wil not be even. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Kyle, TX 78640
Joe Z
Job Details: 10/24/2023
Arrived on site for failed suspension. Upon arrival inspected unit and found defective basket caused suspension to fail. Need to replace suspension and basket. Ordering basket and wash plate and returning with suspension. Office to reschedule ; ordrng 1 W11172199 (Basket) and 1 W10919191 (Washplate)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT511SZDM02
Near Austin, TX 78752
David Z
Job Details: 10/24/2023
Arrived on date to follow up on refrigerator with locked compressor. Pierced system and found 0 pressure and 0 refrigerant present. I replaced the drier and compressor and vacuumed. Could not get vac. Traced leak to evaporator and also a 1/8' hole in the low pressure side of the evap tubing. I was able to patch the hole and replaced the evaporator. Verified good vacuum. Unit was heavily contaminated and got vacuumed for an extended period of time (found moisture and oil mixed). Charged and tested. Verified cooling and frost pattern starting. Repair completed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS03
Near Waco, TX 76712
Jonathan M
Job Details: 10/24/2023
"Arrived on site for a refrigerator that is not making ice. Inspected unit and work area. The customer advised theyve been fiddling with the arm bar and that that has seemingly gotten the thing to work on Acacian but this last time, the unit has not continue to make ice. Didnt find ice in the mold and found proper voltage going to the icemaker. Found temperature in the freezer at 3?F. Replaced the icemaker and immediately found the unit harvesting and feeling as designed. Advise the customer to call back if any other issues persist. Call complete."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Maxwell, TX 78656
Andrey
Job Details: 10/24/2023
"Arrived on site to test uni5 for control not working, tested unit found unit is working but has cosmetic damage on the door and console, contractor wants this replaced asap do to home is closing, will need to replace door and console on next appointment ordering parts office to reschedule ; ordrng 1 W11173823 (Door)"
We serviced a
KITCHENAID RANGE
Model KSEG700ESS6
Near Waco, TX 76712
Jonathan M
Job Details: 10/24/2023
Arrived on site for an oven that is not heating properly. Inspected unit and work area. The customer advised that the unit did not hear through one of the ready meal cook items that she bought from H-E-B and she believes that the unit is a little under temperature. The customer advised that she had to cook the food for an extra 5 to 10 minutes so she doesnt think its too far off but wanted to have it checked. Ran the unit through a 375?F eight cycle and found the unit cycling between 403?F and 348?F indicating an average temperature of 374.5?F. did explain to the customer that the unit appears to be heating and operating as designed but did show the customer how to calibrate her unit. I did explain that some of those ready meals may have different sizes of chicken and that may have been what caused the issue due to a thicker cut of chicken needing more time. The unit is working as designed. Call complete.
We serviced a
AMANA DRYER
Model NED4655EW1
Near Georgetown, TX 78626
Lou
Job Details: 10/24/2023
"Arrived on site to inspect dryer not heating. Upon further inspection, I tested the unit and found the element not coming on. I tested voltage at the wall and got 245V. Pulled the unit out and removed the back panel and tested the cutoffs, thermostat, fuse, element and timer and found the hi-limit thermostat had shorted due to a loose connector and the timer was not providing voltage. Removed and replaced the thermostat and retested and found the timer continues to not provide voltage. Removed and replaced the timer and retested and unit is operating as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near Canyon Lake, TX 78132
Andrew
Job Details: 10/24/2023
Arrived on site to test unit for error f8e4(overfill/float switch). Cleared error code and found unit tilting slightly forward. Also found RO system drain tied into dishwasher drain. Leveled unit and advised to have RO drain inserted into drain directly. Ran diagnostics and found no signs of overfilling and no signs of leaking. Advised customer to minimize soap use as unit is supplied soft water to prevent over sudsing. Job complete.
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US0HS00
Near Leander, TX 78641
Maurice R
Job Details: 10/24/2023
Arrived onsite for cooktop flame going out. On inspection this the center burner that goes out when going from high flame to simmer flame. Installed a new dual valve and tested the unit. The unit now is operating as designed and no gas leaks detected during service. W
We serviced a
WHIRLPOOL FREEZER
Model WRT112CZJW00
Near Hewitt, TX 76643
Jonathan M
Job Details: 10/24/2023
Arrived on site for a refrigerator that is not cooling. Inspected unit and work area. The customer explained that the unit started making a really loud buzzing and clicking sound and then the unit completely lost its temperature. He advised that the unit makes the sound every 5 to 10 minutes at this point and will not cool. Found the compressor in touch. Unit will need a new compressor for repair. Ordering all sealed system components and the office will need to contact the customer about a return date due to limited parts availability and need for a two hour service.; ordrng 1 W11370574 (Compressor) and 1 W11559685 (Drip tray) and 1 W11506635 (Access Valve) and 1 WPW10143759 (Drier) and 1 Nitrogen (Nitrogen) and 1 Lokringkit (Lokring kit) and 1 W11504448 (Cap tube to drier coupler)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC700HPS04
Near San Marcos, TX 78666
Luis
Job Details: 10/24/2023
"Arrived on site. Replaced defective hinge assembly on fresh food side,found unit uneven added shims to right back side adjusted front wheel stop tested door operation good."
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW3
Near Austin, TX 78759
David Z
Job Details: 10/24/2023
Arrived on site to follow up on washer not draining. Replaced harness due to harness repairs not holding. I advised customer if issue repeats I can upgrade the wiring. Unit is working as designed with the new harness. Repair completed.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFSS2625TS0
Near Georgetown, TX 78626
Lou
Job Details: 10/24/2023
"Arrived on site to inspect refrigerator water dispenser not dispensing properly and water flow is slow. Upon further inspection, I tested the dispenser and found the water flowing very slowly and taking too long to fill a cup. I found the filter head was new and the customer has a new filter installed. I found previous tech replaced the filter head and valve. I tested the water pressure at the wall and it was good. I tested the valve and found it bad. I removed and replaced the valve and retested the dispenser and found the unit operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ10
Near Buda, TX 78610
Luis
Job Details: 10/24/2023
"Arrived on site for cooling complaint. Per customer freezer temp raised to 14 degrees,at time of visit unit cooling correctly ran diagnostics all test passed checked door seals good."
We serviced a
WHIRLPOOL WASHER
Model MVW4505MW0
Near New Braunfels, TX 78132
Andrew
Job Details: 10/24/2023
Arrived on site to test unit for not starting. Found customer was pressing power and start button simultaneously. Cycled power to unit and advised customer to double push required to start unit. Either press start or power to wake unit up and then hold start button till all indicator lights have illuminated then let go. Unit is currently working as designed. No leaks detected. Job complete.
We serviced a
JENN-AIR RANGE
Model JJW2430LL00
Near Spicewood, TX 78669
Leonardo
Job Details: 10/24/2023
Arrived on site to replace left trim. Replaced trim test unit and unit test good job complete.
We serviced a
WHIRLPOOL WASHER
Model wtw4855hw3
Near Manor, TX 78724
Gerald
Job Details: 10/24/2023
WTW4855HW3 arrived on site to install previously diagnosed and ordered parts. Removed and replaced the suspension rods and wash basket. Ran a calibration cycle. No water leaks observed during service.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS2
Near Round Rock, TX 78665
Blake
Job Details: 10/24/2023
Arrived on site to install previously diagnosed and ordered parts. I removed and replaced the inlet valve and the flow meter and tested. The unit now operates as designed. No leaks observed during service.
We serviced a
KITCHENAID DISHWASHER
Model KDTM704KPS1
Near Austin, TX 78723
Gerald
Job Details: 10/24/2023
KDTM704KPS1 arrived on site to inspect a leaky dishwasher. Upon inspection I noticed water leaking from the back of the unit. Pulled the unit out and ran a diagnostic cycle and found water leaking from a dented seam at the top of the unit (see photo). Showed my findings to the customer. Ordering the tub for R/S. Office to contact customer when part arrives. ; ordrng 1 W11409866 (Tub)
We serviced a
WHIRLPOOL REFRIGERATOR
Model ASI2575GRS08
Near Temple, TX 76504
Sterling
Job Details: 10/24/2023
On arrival verified complaint of no ice. Found twist tray ice maker stuck mid harvest and unable to reset. Verified correct voltage to ice maker. Ordering W11546935 ice maker. Rescheduled for 11/7 per customer schedule. Return with icemaker and water valve for repair and further testing. ; ordrng 1 W11546935 (Ice maker twist tray)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near Leander, TX 78641
Maurice R
Job Details: 10/24/2023
"Arrived onsite for dishwasher handle loose. On interior the nut was loose, tightened the not up reinstall the handle and it is working as designed. No water leaks detected during service."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Tow, TX 78672
Miguel
Job Details: 10/24/2023
"Arrived on site for refrigerator not dispensing ice and making a loud noise, removed back panel. Found noise went away. Adjusted tubing away from cover. Removed and replaced auger motor and shaft. Verified operation. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model wrt541szdm01
Near Hutto, TX 78634
Blake
Job Details: 10/24/2023
Arrived on site to install door gasket. I removed and replaced the door gasket and heated with my heat gun. The unit now operates as designed. No leaks observed during service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM14
Near Harker Heights, TX 76548
Sterling
Job Details: 10/24/2023
On arrival verified complaint of FC freezing. Found FC gasket is falling off the door. Will not seal or seat into place. FC door liner is too loose. Will require an FC door with gasket. As well as full defrost of FC section as evap is freezing up due to increased hot air in system. Ordering FC door LW10422791 office to reschedule ; ordrng 1 LW10422791 (FC door)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Kyle, TX 78640
Joe Z
Job Details: 10/24/2023
Arrived on site for light does not turn off. Upon arrival inspected unit. Found relay is stuck on closed position. Need to replace control. Replaced control W11552018. Test unit and is operating as designed. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near Austin, TX 78757
David Z
Job Details: 10/24/2023
Arrived on site to diagnose refrigerator making noise when doors are opened/closed. Had customer confirm the noise when u was there. I identified the noise as ramping fans and compressor. Noise was not abnormal in volume and is working as designed. Asvised customer this noise is normal and within spec and consistent with other units.
We serviced a
GE RANGE
Model PGS960SEL2SS
Near Cedar Park, TX 78613
Maurice R
Job Details: 10/24/2023
Arrived onsite for gas leak in range. Customer had plumper go through the gas connections to make sure that there is no gas in the house. I tried to remove the bottom bake cover and could not get it off. Turn the unit on to bake at 350? for 20 minutes and could not smell any gas form the range. I informed the customer that we will get a technician that has worked on this unit. No gas leak detected during service.; saved tckt
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAMS0
Near Liberty Hill, TX 78642
Miguel
Job Details: 10/24/2023
"Arrived on site for dishes not drying, ran diagnostics and found no error codes. Water fills. Wash pump working. Heater pulls 7 amps. Water drains. All components check ok. Found rinse aid empty. Advised customer of drying procedure. Call complete. Techline sr#7737625449"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS09
Near San Marcos, TX 78666
Luis
Job Details: 10/24/2023
"Arrived on site for moisture issue. Checked mullion,removed mullion secured harness reinstalled mullion ran diagnostics on unit,unit working as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Troy, TX 76579
Sterling
Job Details: 10/24/2023
Customer complaint is washer tub disconnected from the frame. Found no evidence of disconnect. Customer states reason for thinking it was on the ground when loaded up with clothes. Replaced suspensions due to some excess shaking and advised if problem persists customer may be overloading unit. Spoke with customer on proper use and care and they were loading unit incorrectly. Instructed on proper loading. Operational test good. No leaks detected during service. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ02
Near Leander, TX 78641
Maurice R
Job Details: 10/24/2023
Arrived onsite for refrigerator not dispensing water. On inspection there was very little ice and no water would dispense. Gain access to the back of the unit and found that the valve would only mist water. Installed new valve and now the water is being dispense as a designed. No water leaks detected during service. Talked with Melissa about warranty and payment.
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Austin, TX 78758
Wesley
Job Details: 10/24/2023
Arrived onsite and repaired unit with failed door switch by replacing door switch. Unit is now operating as designed. All checks good.
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Austin, TX 78758
Wesley
Job Details: 10/24/2023
Arrived onsite for not agitating. Found actuator lost position. Replaced actuator. Unit is now operating as designed. All checks good.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Dripping Springs, TX 78620
Matthew
Job Details: 10/24/2023
"Arrived on site for unit, making a scraping noise. Upon arrival inspected unit and found part of the felt had pulled back allowing metal to metal contact on the drum. Replace the drum. Insured the drum seal was good. Tested and unit is no longer making noise. Job complete"
We serviced a
WHIRLPOOL FREEZER
Model KBSD708MPS00
Near Bertram, TX 78605
Miguel
Job Details: 10/24/2023
Arrived on site with new icemaker. Replaced Icemaker. Verified assembly. Call complete.
We serviced a
MAYTAG WASHER
Model MVW6500MBK0
Near Round Rock, TX 78681
Paul
Job Details: 10/24/2023
Arrived onsite for a washer that will fill with water then start to agitate and just stop with the tub full of water. I checked stored error codes and had an F7E1 tachometer signal missing & F0E9 off balance pause. I tested the tachometer circuit and could not find anything wrong. I replaced the control and the actuator. I spoke with the customer and he stated he never opened the door at anytime during the load. He just turned the unit off and it would drain. I tested the unit in a wash cycle and found it staying on sensing and the door not locking. I found the door switch circuit open from the control with the lid shut. I replaced the door latch. I ran a load of towels on the towel setting and tested the washer. The washer is working as designed. There were no water leaks present at the time of service. Call complete.
We serviced a
WHIRLPOOL RANGE
Model WFG505M0MS0
Near Andice, TX 78628
Maurice R
Job Details: 10/24/2023
"Arrived onsite for previously diagnosed parts. Installed new screws into the Handel, the door is operating as designed and no gas leaks detected during service."
We serviced a
KITCHENAID DISHWASHER
Model KDFE104KPS0
Near Manor, TX 78653
Kimo
Job Details: 10/24/2023
Arrived onsite for a DW that is leaking. Upon inspection I found water in the drip pan and signs of leaking coming from the the tub gasket. You can see there the soap and water left streaks on the door where it got pats the gasket. I found that the dispensary had a leak and am ordering one to replace it. I did find that the unit had a lot of detergent residue left behind on the gaskets door as. Even on the inner skin of the door. Signs of a over suds issue I did advise the customer on detergent sue and set the return date 10/30/23; ordrng 1 W11412300 (DISPENSER)
We serviced a
WHIRLPOOL RANGE
Model WFE975H0HZ2
Near Taylor, TX 76574
Blake
Job Details: 10/24/2023
Arrived on site to inspect range. The customer states the LF element is cycling off too much causing them to not be able to boil water or cook properly. I found the LF element heating properly and cycling. I was unable to recreate the issue. I am ordering the LF element to resolve. Office to order parts and schedule service. ; ordrng 1 W11563195 (LF element)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near New Braunfels, TX 78132
Luis
Job Details: 10/24/2023
"Arrived on site. Diagnosed a defective led,replaced all leds with led kit."
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS05
Near Austin, TX 78730
David Z
Job Details: 10/24/2023
Arrived on site to install new refrigerator door due to damage. Replaced new door and verified proper function. Repair completed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Austin, TX 78717
Paul
Job Details: 10/24/2023
Arrived onsite for a dishwasher not heating or drying the dishes. I ran diagnostics and there were no stored error codes. I ran the machine and found it working as designed. I found the heater drawing 7.40 amps in the wash cycle and starting out the same in the drying cycle. I went over detergent use and rinse aid use with the customer and how to watch for suds and how to listen to the pump motor for cavitation. I showed him that the rinse aid was turned up to high and showed him the suds in the machine. I turned the rinse aid down to the minimum setting. I explained to run the hot water at the faucet and get it as hot as possible before starting the machine. I explained how to properly use a dishwasher cleaner in the machine. This machine is working as designed at this time. There were no water leaks present at the time of service. Call complete.
We serviced a
WHIRLPOOL ICE MACHINE
Model KUID508HPS00
Near Austin, TX 78730
David Z
Job Details: 10/24/2023
Arrived on site to diagnose icemaker overproducing ice. Found failed bin thermistor reading that bin was not full. Replaced and verified bin reading properly. Repair completed.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ10
Near Hutto, TX 78634
Blake
Job Details: 10/24/2023
Arrived on site to inspect OTR microwave. I tested all functions of the microwave and found no issues. I found no stored error codes. The unit is operating as designed at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDB09
Near Austin, TX 78744
Joe Z
Job Details: 10/24/2023
Arrived on site for hanging FC gasket. Upon arrival inspected Fc door and gasket. Found gasket is not inserted into liner correctly. Reattached gasket. Door liner is not able to stay secure. The liner is to wide of a gap. Need to replace door
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ00
Near New Braunfels, TX 78130
Luis
Job Details: 10/24/2023
"Arrived on site for cooling complaint. Per customer unit stopped cooling then on its own it started operating correctly. Diagnosed a defective control,replaced control ran diagnostics all test passed."
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near Temple, TX 76502
Sterling
Job Details: 10/24/2023
"On arrival verified complaint of no heat. Checked voltage and polarity is correct at plug found 240, 120, 120. Started test cycle found no heat. Checked heater, and thermostats. All checked good. Checked voltage at heater and found 120. Checked voltage at heater relay found 120 vac output to heater. This indicates failed centrifugal switch as the motor runs during cycle. Tech to replace motor. Bring harness just in case. Ordering motor W11549461 and harness main W11556656. Resched for 11/2; ordrng 1 W11549461 (Motor) and 1 W11556656 (Main harness)"
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Waco, TX 76704
Jonathan M
Job Details: 10/24/2023
Don site for an oven that is not heating. Inspected unit and work area. Customer advised the unit was working really well until they went to make some pizza the other day and the unit would not heat. Tested the unit and found the glow bar would not ignite despite voltage going to it. Replaced the oven igniter and tested the unit. The unit began to work and operate as designed. Call complete.
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Taylor, TX 76574
Blake
Job Details: 10/24/2023
"Arrived on site to inspect top load washer noise. The customer informed me the unit makes a loud noise during fill and while spinning. It is spinning unbalanced as well. I found the cam teeth sheered off. I installed a cam from truck stock and retested. I heard no valve noise but could still hear a screeching sound from the gearcase. I am ordering the gearcase, cam, actuator, capacitor, belt, and valve to resolve. No leaks observed during service. ; ordrng 1 W11449840 (Gearcase) and 1 W10721967 (Cam) and 1 W11481722 (Actuator) and 1 W11395618 (Cap) and 1 W11239857 (Belt) and 1 W11513255 (Valve)"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Manor, TX 78653
Kimo
Job Details: 10/24/2023
Arrived onsite for a range that would not heat in the oven. Upon inspection I found that the bake burner found not ignite all the way. I adjusted the burner and got it to ignite properly and tested the unit and found that it ignites fully every time and the unit heated as well
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ09
Near Belton, TX 76513
Sterling
Job Details: 10/24/2023
On arrival verified complaint of over cooling. Unit is set to 45 RC but internal temps are 38. If temp set correctly unit will freeze over. Found damper section for ice maker is suck open. Will not stop air flow. Spoke with TJ at TL 7737495900 advised to replace the damper assy. Ordering and reschedule for 10/30. ; ordrng 1 WPW10196393 (Damper motor)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Harker Heights, TX 76548
Sterling
Job Details: 10/24/2023
On arrival verified complaint of no wash motor. Replaced wash motor and ran operational test. All test good. Job complete no leaks detected during service.
We serviced a
MAYTAG WASHER
Model MVWB765FC3
Near China Spring, TX 76633
Jonathan M
Job Details: 10/24/2023
"Arrived on site for a washing machine that is flashing an F60 error code. Inspected unit and work area. Around the entry diagnostics and found an F0 E5 (off balance load), F0 E3 (overload), and F2 E1 (UI stuck key) barcodes. The customer showed me a video of what happened and I could see an OFB error message appear. They advised that they saw the unit was going off balance, and removed all clothes. They said that even with just a tub full of water that the unit was going off balance. Around the unit through a spin cycle and could hear evidence of some grinding going on underneath. removed the rotor and found the slider, broken and grinding against the clutch. Replaced the slider with a truck stock slider and tested the unit. The unit began to work and operate as designed. Call complete.; used 1 W10734521 (Slider) from stock"
We serviced a
WHIRLPOOL WASHER
Model WETLV27HW3
Near Georgetown, TX 78628
Lou
Job Details: 10/24/2023
"Arrived on site to inspect washer not completing cycles. Upon further inspection, I found the wash LED lit up on the control panel. I placed the unit in diagnostics showing error code F8E1 & F2E1. Cleared the codes and continued with testing. The unit operated as designed. Per code F8Eq-long fill/no fill, I manually tested the valves and they continue to operate as designed. Due to the F2E1-stuck key code, I removed and replaced the main control and when I disassembled the panel, I found the water level sensor tube not connected to the control (photo). Once I had the control replaced, I calibrated the unit and retested and the unit operates as designed. No water leaks observed during service, job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near San Marcos, TX 78666
Luis
Job Details: 10/24/2023
"Arrived on site for cooling issue. Per customer unit stopped cooling customer had to power cycle unit and unit started cooling again,unit cooling correctly at time of visit. Ordering main control and ui; ordrng 1 W11577100 (Ui control) and 1 WPW10675033 (Main control)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near Georgetown, TX 78628
Maurice R
Job Details: 10/24/2023
Arrived onsite for dishwasher rack broken. On inspection found the top rack would not pull out. On further inspection found that the back wheel on the left side was out of the track. Removed the rack and reinstalled the wheel in to the rail.the rack is working as designed now. No water detected during service
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US6HS00
Near New Braunfels, TX 78130
Andrew
Job Details: 10/24/2023
Arrived on site to test unit for loose knobs and unable to properly adjust flames. Found valve was cracked to LR burner. Replaced manifold and unit now working as designed. Applied bubble solution and found no leaks. Verified now working as designed. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHW06
Near Belton, TX 76513
Tyler
Job Details: 10/24/2023
"Arrived on site for refrigerator needing previously diagnosed fill tube, clamps, and slide. Upon arrival installed parts then tested ice maker found no leaks and unit working as designed. Call complete"
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Manor, TX 78724
Gerald
Job Details: 10/24/2023
WTW4855HW3 arrived on site to inspect washing machine not working. Checked for voltage at the wall and discovered that there was none. Checked the breaker and found it tripped. Cycled the breaker and tested the GFCI and it failed. Informed the customer of my findings and informed maintenance.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Jarrell, TX 76537
Blake
Job Details: 10/24/2023
Arrived on site to inspect dishwasher not running. I found error code F4E3 and F7E1. I tested and found the pump open. I removed and replaced the motor assembly and tested. The unit now operates as designed. No leaks observed during service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Hutto, TX 78634
Blake
Job Details: 10/24/2023
Arrived on site to inspect ice maker not making ice. I found the fill tube frozen once again. I removed and replaced the FC door to resolve. The unit now operates as designed. No leaks observed during service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Pflugerville, TX 78660
Gerald
Job Details: 10/24/2023
WRS321SDHZ08 arrived on site to install previously diagnosed and ordered parts. Removed and replaced the ice container and the customer said that in the on position the ice maker was still not producing ice. Tested the unit and the ice maker would not harvest or fill. Replaced the ice maker and tested and the unit passed with no water leaks observed during service.
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS1
Near Austin, TX 78758
Wesley
Job Details: 10/24/2023
Arrived onsite and found unit with lower wash arm failure. Ordering lower wash arm to repair. Stacking Thursday to return and repair because call will not take a full time slot. ; ordrng 1 W11550888 (Wash arm)
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS22
Near Georgetown, TX 78633
Lou
Job Details: 10/24/2023
"Arrived on site to inspect wall oven microwave combo unit with the microwave element support broken. Upon further inspection, I found the microwave element hanging down and the support missing. I pulled the unit out and disassembled and installed a new support and reassembled the unit. Tested and unit is operating as designed. Job completed. No one available to sign for the receipt."
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Seguin, TX 78155
Andrey
Job Details: 10/24/2023
"Arrived on site to test unit for beeping noise, tested unit found control not allowing me into diagnostics and activating erratic, replaced control and tested, dishwasher drain connections to sink is extremely loose and may pop out and flood the kitchen, attempted to tighten but its still loose because the sink connection is only 1/2 inch and needs to be 3/4, advised customer to get someone to fix this issue, unit is now running as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Jarrell, TX 76537
Blake
Job Details: 10/24/2023
Arrived on site to inspect OTR microwave fan noise. I inspected the fan and found something rubbing the blades. I removed the restriction and tested. The fan now sounds normal. The damper was bent. I removed and replaced the damper from truck stock(W10843943). The unit now operates as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near New Braunfels, TX 78132
Andrew
Job Details: 10/24/2023
Arrived on site to test unit for grinding noise. Found rotor retention bolt was missing. Replaced slider as a precautionary and secured bolt with blue locktite. Unit working as designed. No leaks detected. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Georgetown, TX 78628
Lou
Job Details: 10/24/2023
"Arrived on site to install previously diagnosed and ordered parts. Upon arrival, I began to evacuate the system and found no refrigerant in the system. I isolated the exchanger and evaporator and heat loop and found no leaks. Using my black light, I searched for an6 signs of dye leaking from the evaporator and found nothing. I checked at the compressor area and found dye under the compressor and spray marks on the access valve. I removed and replaced the compressor, access valve and UV dye drier and vacuumed the system. Pressures held good at -30/0. I installed 47g of R600 refrigerant and plugged the unit in and monitored the unit. I found a good frost pattern on the evaporator and the unit is beginning to cool. I recommended the customer monitor the unit for approximately 24 hours before placing items inside. No water connections to the unit/no leaks observed during service, job completed."
We serviced a
JENN-AIR FREEZER
Model JBZFL30IGX10
Near Lakeway, TX 78738
Matthew
Job Details: 10/24/2023
"Arrived onsite for unit not making ice again. Upon arrival checked temperature. Recorded 6 degrees before unit went into defrost. Ran Test 16 ice maker thermostat reads 32 degrees then 5 degrees. Ran Ice maker test 120, went from 01 to 04 then E2. Tried again and 1-4 did not complete full cycle then BF on display. Called tech line for assistance. Spoke to Bruce SR#7737625331. Tech determined the ice maker is bad. Reordering ice maker assembly. Office to reschedule ; ordrng 1 W11646196 (Ice maker)"