We serviced a
KITCHENAID COOKTOP
Model KCGC558JSS00
Near Lakeway, TX 78738
Leonardo
Job Details: 12/28/2021
Arrived on site to replaced left front igniter. Replaced igniter test unit and burner igniting correctly job complete.
We serviced a
WHIRLPOOL DRYER
Model WED4850BW0
Near Austin, TX 78759
Kevin
Job Details: 12/28/2021
"Arrived on site and inspected dryer and found thermal fuse has failed. after replacement dryer is running and heating properly, job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KSCS25FsBL01
Near Austin, TX 78747
Kevin
Job Details: 12/28/2021
"Arrived on site and found evaporator is frosted over, took picture. Defrost issue may have been caused by a food item not allowing freezer door to close. Temperature inside both sections has been slowly improving after customer removed all food from the interior. Recommended that cooling be turned off for a day with the freezer door open to remove remaining ice. Also recommend towels set below evaporator cover to catch melting ice, Job complete"
We serviced a
KITCHENAID OVEN
Model KEBS207BSS00
Near Georgetown, TX 78633
Lou
Job Details: 12/28/2021
"Arrived on site to inspect wall oven door glass broken. Upon further inspection, I found the upper oven door inner glass cracked. I found the model/serial placard missing from the unit. I removed and replaced the glass and tested the door and unit is operating as designed. Job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Manor, TX 78653
Matthew
Job Details: 12/28/2021
Arrived onsite to replace all 3 hinges. Replaced all 3 hinges and doors now close properly but top left corner of refrigerator door remains having a 4 inch long gap. Called tech line for assistance. Did video call with tech and found Mullion was rounded inward and not allowing gasket to seal.
We serviced a
GE WASHER
Model GTW460ASJ8WW
Near Jarrell, TX 76537
Lou
Job Details: 12/28/2021
"Arrived on site to inspect washer not draining and lid lock broken. Upon further inspection, the customer advised that he found a piece of plastic and a spring inside the basket and the unit wont spin/agitate or drain. I raised the top panel and inspected the lid lock and found it broken. I placed the unit in diagnostics and tested the drain pump and it is operating as designed. I removed and replaced the lid lock assembly and retested the unit and it is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Georgetown, TX 78626
Cliff
Job Details: 12/28/2021
Arrived on site to diagnose a dryer that is making unusual noise. Found lint accumulated in blower wheel causing it to be imbalanced. Cleared blower and tested unit. Found all is functioning properly at this time.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 12/28/2021
Arrived on site for Property Damage take pictures and leave alleged failed part(s) with Consumer hot water supply line leak. Ran diagnostics and no error codes came on. Once it called for water I could see the water dripping from the hose at the valve. Took pictures of drip for quick pics. No other leaks detected. Removed hose and installed braided hose. Ran diagnostics again and leak is gone. Dishwasher completed all cycles without issue. Draining and heating as designed. Job completed.
We serviced a
KITCHENAID MICROWAVE
Model KMBP100EBS01
Near Leander, TX 78641
Kimo
Job Details: 12/28/2021
"Arrived onsite for microwave MAKING A BUZZING SOUND AND WILL RUN FOR ABOUT 4 SECS, STOP AND SHOWS F1E upon arrival I tested unit and confirmed issue I gained access to mag and found that its antenna blown apart I checked the wave guide and found I damaged as well. It had a burn spot where it was raised and rough.
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC0
Near Austin, TX 78753
Matthew
Job Details: 12/28/2021
Arrived on site for washer lid lock broken. Inspected unit and found broken strike. Replaced the strike and test the unit. Unit operates as designed. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KBSN608ESS01
Near Austin, TX 78704
Luis
Job Details: 12/28/2021
"Arrived on site for no lights in freezer section. Diagnosed a defective led module,replaced bottom right led module in freezer section. All leds working as designed
We serviced a
GE REFRIGERATOR
Model GFD28GYNCFS
Near Kyle, TX 78640
Tyler L
Job Details: 12/28/2021
"Arrived on site for install of previously diagnosed parts. Installed new control board, UI board, and panel. Tested unit, and tested good. Cubed ice and crushed iced indicators lighting up and performing functions well. Took video. No water leaks detected, job complete."
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Austin, TX 78756
Robert
Job Details: 12/28/2021
Arrived on call for complaint of not working. Found the fuse open. Replaced fuse and dryer working properly.
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ1
Near Andice, TX 78628
Jonathan S
Job Details: 12/28/2021
"Arrived on site for range having error code F0-E1. Inspected unit and work area. Performed diagnostics mode and tested operation. Verified tech sheet procedure. Found failed control.
We serviced a
MAYTAG DRYER
Model MED7100DW1
Near Austin, TX 78754
Matthew
Job Details: 12/28/2021
"Arrived on site for unit not drying. Tested unit and unit had good exhaust ventilation,but was not heating. Checked cutoff and thermal fuse. Both were good. Heating element was bad and was covered in lent,Need to replace heating element. Cleared out entire unit from lent and replaced heating element. Instructed customer to clean vents more often due to amount of use unit gets per day. Tested unit and unit heats correctly. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5GVEXVD00
Near Austin, TX 78717
Justin
Job Details: 12/28/2021
"Arrived on site for a refrigerator leaking. Upon arrival the customer stated that the unit will intermittently leak. It could leak twice in a weak, or may only leak once in two weeks. They found that the water was mostly collecting under the unit, and would eventually seep up front. I checked temps in the unit and found the FC at 4?F and the RC at 38?F. I gained access to the drain pan and found it good. No ice was in the freezer, and all airflow components were as designed. I gained access to the filter housing and valve. I activated the IM fill and dispenser. I did not observe any leak. I inspected the plastic water lines, and could not find any cracking nor a leak. I inspected the bottom of the unit, which was rather dusty. I could not see any water trail or trace of water in the dust either. I removed the drain tube and found it clear. I poured water down the drain from the freezer, and found it ran through as designed. At the time of service I could not replicate the issue. I found the unit working as designed.
We serviced a
MAYTAG WASHER
Model MVWB835DW0
Near Georgetown, TX 78626
Cliff
Job Details: 12/28/2021
Arrived on site to diagnose a washer that is not responding to user input. Found ui malfunctioning and replaced it. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSSO42QTX00
Near Georgetown, TX 78628
Jonathan S
Job Details: 12/28/2021
"Arrived on site for refrigerator not dispensing water and ice door intermittently not closing. Customer stated that motor and UI were recently replaced. Added will find some superglued parts behind display. Tested water dispenser and found filter head not engaging filter. Pushed in on filter head and water dispensed. Gained access to ice door and tested dispenser motor. After several attempts found motor running and door not closing. Found motor did run to attempt to close door and voltage was correct. Found failed motor and filter head. Removed failed ice door and tested operation. Found at first door was not closing and did not open all the way. Called Whirlpool tech support and spoke with Robert. While on hold tested door over 20 times, door did open and close as designed. He stated issue was normal for 1st install. ( SR#7732587286). ; ordrng 1 WPW10121140 (Filter head)"
We serviced a
GE DISHWASHER
Model GSD3360K55SS
Near Georgetown, TX 78628
Jonathan S
Job Details: 12/28/2021
"Arrived on site for dishwasher not draining. Customer stated that motor was just replaced and still not draining. Customer had on part on hand and found drain pump solenoid was replaced. Inspected unit and work area. Found standing water in unit. Found buildup at garbage disposal connection. Cleared drain line and found unit drain. Found buildup inside unit and informed customer to run dishwasher cleaner (dishwasher magic) before using unit. Ran unit to fill and wash then drain. All tested good, no water leaks detected during service."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Austin, TX 78748
Kevin
Job Details: 12/28/2021
"Arrived on site and found control panel is beeping and unresponsive, replaced control board and this has no effect. Found saved error code 8/4 overfill float switch open, inspected float switch and found it has water in tray. After removing water cleared error code and it will now complete a diagnostic cycle. Began regular wash cycle and it is progressing properly, job complete. If issue continues order heater, control panel, wash motor"
We serviced a
GE DISHWASHER
Model GDT545PGJ6WW
Near Manor, TX 78653
Matthew
Job Details: 12/28/2021
Arrived onsite for unit not turning on. Inspected unit and it was not powering on. Check voltage had 124 coming in from wall. Checked wiring at junction box and secured the wire nuts. Noticed unit was not secured to the cabinet and advised the customer that all the rocking back in forth of the unit may have caused wiring to come loose. Tested unit and unit is now operating correctly. No leaks present at this time. Job complete
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS3
Near Austin, TX 78724
Scott
Job Details: 12/28/2021
Arrived on site for surface light not working . Found socket burned . Replaced socket still no light . Found relay shorted on control . Ordering control. Call to set return ; ordrng 1 W11552018 (Control)
We serviced a
FRIGIDAIRE REFRIGERATOR
Model GLHS66EFSB3
Near Spicewood, TX 78669
Brandon
Job Details: 12/28/2021
"Arrived on site to repair sealed system issue, I replaced filter drier and charged with r134a, if problem continues, will need compressor, and evaporator."
We serviced a
GE DRYER
Model GTDP220EF5WW
Near Georgetown, TX 78626
Lou
Job Details: 12/28/2021
"Arrived on site to inspect dryer tripping breaker and not powering on. Upon further inspection, the customer advised that they recently had their floors replaced and when the unit got placed back in its space, they plugged the unit in and it made a loud pop and would not come on. Customer handed me a 30amp fuse that went to the unit. I tested the fuse and it was bad. Tested voltage to the unit and its getting 240V. I found where the terminal block cover. Was missing and when the unit had been pushed back into place, the vent hose had touched the terminal block and shorted out the fuse (photos). No lint observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Georgetown, TX 78633
Lou
Job Details: 12/28/2021
"Arrived on site to inspect refrigerator water dispenser not dispensing properly. Upon further inspection, I tested the dispenser and found the water coming out but at a very slow rate. I removed and replaced the filter head and customer purchased a new filter. Installed the filter and tested and the water dispenser and unit is operating as designed. Dispensed approximately 2 gallons of water to clear the filter. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS06
Near Jarrell, TX 76537
Lou
Job Details: 12/28/2021
"Arrived on site to inspect microwave venthood light not turning off. Upon further inspection, I found the unit unplugged and no venthood light. Customer advised that they replaced the original light and since the light doesnt turn off. Using my tester bulb, I tested the venthood light and found the light stays on high beam regardless of the selection full, medium or off. I inspected the harness and found it good. Tested voltage at the socket and found it getting 124V regardless of setting including off. ; ordrng 1 W11552018 (Main control)"
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Austin, TX 78737
Andrey
Job Details: 12/28/2021
"Arrived on site to test unit for unit getting to hot while drying, tested unit found unit heating properly, all components tested good, timer works as designed, customer just wanted me to verify that all components are functioning job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Austin, TX 78744
Tyler L
Job Details: 12/28/2021
"Arrived on site for install of newly designed heater. Installed new heater and tested. Ran factory diagnostics and unit passed. No water leaks detected, job complete."
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Austin, TX 78744
Tyler L
Job Details: 12/28/2021
"Arrived on site for complaints of shaking and walking out of position. Found unit to be stacked with dryer. Found washer legs not level. Adjusted legs. Loaded unit with 4 towels and ran a cycle. During spin, unit not shaking nearly as much. Customer states it is much better. Advised customer to monitor, job complete."
We serviced a
FRIGIDAIRE WASHER
Model ATF6700FS2
Near Leander, TX 78641
Justin
Job Details: 12/28/2021
We serviced a
FRIGIDAIRE WASHER
Model ATF6700FS2
Near Leander, TX 78641
Kimo
Job Details: 12/28/2021
"Arrived onsite STARTS TO FILL FOR 3 SECONDS THEN STOPS. AFTER A FEW TRIES, IT'LL WORK AND THEN IT'LL STOP AGAIN. put unit into diagnostics mode found e5f com error between console and control.inspected ui and control for damage found no damage also inspection motor control and found no damage put unit in diagnostics and cleared codes. Then ran diagnostics cycle found unit operating as designed but At the end we foun e91 com error. As Per tech sheet we would check connections at the control board and ui and if food replace the control board. Ordering 1x 5304504863. Office to reschedule. ; ordrng 1 5304504863 (Motor control board)"
We serviced a
WHIRLPOOL WASHER
Model WFW70HEBW0
Near Austin, TX 78750
Scott
Job Details: 12/28/2021
Arrived on site for bellow leaking . Found bellow torn . Replaced bellow . Ran diagnostics all checked normal. No water leaks detected at time of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Austin, TX 78758
Kevin
Job Details: 12/28/2021
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 12/28/2021
Arrived on site for OUTPER PANE OF GLASS IS BROKEN. Found one of the brass screws was missing from door handle. Customer looked through drawers and cabinets but couldnt locate the screw. Without the screw we will need to order it and return. Ordering brass screw W11428245 to return and complete the repair. Will return with glass.; ordrng 1 W11428245 (Screw)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Austin, TX 78703
Luis
Job Details: 12/28/2021
Arrived on site. Replaced defective right side fresh food door and nameplate
We serviced a
GE REFRIGERATOR
Model GFE29HGDABB
Near Georgetown, TX 78633
Lou
Job Details: 12/28/2021
"Arrived on site to inspect refrigerator noises and temps. Upon further inspection, I found the unit operating as designed. I tested temps in the FC=9 degrees and RC cooling. I inspected the FC evap and it had a good frost pattern and no frost/ice around the fan. Inspected the RC evaporator and it too had a good frost pattern. Tested the RC fan and it is operating as designed. I pulled the unit out and inspected the compressor and condenser and found it operating as designed, as was the condenser fan. No water leaks observed during service, job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS00
Near Austin, TX 78703
Jacob
Job Details: 12/28/2021
Arrived onsite for the unit not cooling. Plugged the unit in and heard the compressor sound like it tried to start but then would not stay on. Ordered parts. Spoke with PR to help diagnose. Office to reschedule ; ordrng 1 W10918848 (Orion control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Round Rock, TX 78665
David Z
Job Details: 12/28/2021
"Arrived on site to follow up on icemaker leaking water into the ice tray. On arrival I found 1+ inch thick ice in the ice tray. Fill cup had a frozen chunk in it and ice was on the bottom of the fill tube, causing it to spray when it fills. Cleared out the fill tube and heated / reformed the fill tube to give it more clearance on the fill cup. Called tech line and spoke with Andy, SR7732585358. If issue repeats they advise replacing fill tube and icemaker. Unit is filling properly at this time, but if fill tube shifts we need to replace mentioned parts. Call complete."
We serviced a
GE OVEN
Model ZET1PH1SS
Near Austin, TX 78734
Brandon
Job Details: 12/28/2021
"Arrived on site to replace control board as instructed by GE, still getting the F61 error code, called GE, they instructed me to replace the encoder control, ordering part. ; ordrng 1 WB27X24642 (Temperature UI control)"
We serviced a
AMANA MICROWAVE
Model AMV2307PFB4
Near Manor, TX 78653
Matthew
Job Details: 12/28/2021
Arrived onsite for unit continuing to have F1E4 error code and turntable not turning. Called tech line for assistance.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Austin, TX 78759
David Z
Job Details: 12/28/2021
"Arrived on site to diagnose dishwasher not spraying water. Ran unit and found error code F4E3 for wash motor not running. Ran diag cycle and heard unit fill, and a weak hum only coming from wash motor. Currently have wash motor in order and it is needed to complete the repair. Office to schedule when wash motor arrives. ; O-emld tckt"
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JZ1
Near Leander, TX 78641
Kimo
Job Details: 12/28/2021
Arrived onsite for Range- Drawer not close/cotton comin out. Upon inspection I found drawer misaligned I adjusted drawer and found that the drawer now opens and loses properly. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFG00
Near Cedar Park, TX 78613
Justin
Job Details: 12/28/2021
"Arrived on site for the recurring issue of frost build up in the freezer. Upon testing the unit again, I found that the door was catching part of the inner liner. When normally closed it would catch the liner and not close fully. Due to the door not closing properly a hot air leak occurs, and this will create the ice build up. However, if you heavily pushed on the door you can get it to seal. I used my level and found the liner bulged and uneven on the left hand side. Upon further inspection I could physically see the bump on the inside liner right by the FC door. I called techline and spoke to Adrian and kept the same SR# 7731994082. I did a techline video call with Adrian and showed him the liner with the level.
We serviced a
WHIRLPOOL FREEZER
Model WRX986SIHZ00
Near Temple, TX 76502
Tyler
Job Details: 12/28/2021
Arrived on site for refrigerator not allowing lights to turn on. Upon arrival confirmed issue and found fc led bulb and burnt out even though stable 5v was applied. Replaced led under special project W11460554D. Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Seguin, TX 78155
Andrew
Job Details: 12/28/2021
"Arrived on site to test unit for no ice production. Found no ice maker error codes. Valve opening but fill tube is obstructed. Engaged filltube and facia heater and verified proper voltage(120vac). Recommend replacing fill tube heater, ice maker and ice box fan. Office to reschedule. ; ordrng 1 W11087201 (Fill tube heater)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Kingsland, TX 78639
Jonathan S
Job Details: 12/28/2021
Arrived on site for dishwasher leaking water. Customer had picture of water leaking at tub seam. Inspected unit and work area. Found heater will also need to be replaced with tub ( gold brackets). Will need authorization to continue with repair. Office to schedule return when ETA is available. Please allow up to 2 hours for repair.; ordrng 1 W11409866 (Tub) and 1 W11537778 (Heater) and 1 W11345228 (Motor and sump) and 1 Needsauthorization
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near New Braunfels, TX 78130
Andrew
Job Details: 12/28/2021
"Arrived on site to test unit for no power to microwave. Found bad thermofuse. Replaced fuse, tested unit, unit now working as designed. Found u it not connected to WiFi. Advised customer to download app and connect to WiFi for software updates. Job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near Austin, TX 78744
Tyler L
Job Details: 12/28/2021
"Arrived on site for complaints of not cleaning well. Found 4-3 and 7-1 error codes. Ran unit in factory diagnostics and found wash motor not engaging. Installed new sump and motor assembly and tested unit. Unit washing correctly but no heat. Installed new heater and tested. Unit now functioning as designed. No water leaks detected, job complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS06
Near Leander, TX 78641
Kimo
Job Details: 12/28/2021
Arrived onsite for noise coming buzzing noise coming from microwave when in uses. Upon inspection of the unit I found a foreign object caught in the vent making contact with the fan blades. I removed the object and installed the blades for damage I saw none. I tested unit and found that the noise was gone and that the unit is heating like it should. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Taylor, TX 76574
Cliff
Job Details: 12/28/2021
Arrived on site to diagnose a refrigerator that is leaking from dispenser. Found water line mispositioned causing water to collect on separator and leak. Repositioned line and all is working properly at this time. No leaks were found after service was performed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM03
Near Austin, TX 78701
Luis
Job Details: 12/28/2021
"Arrived on site for door issues. Diagnosed issue with hinge,adjusted fresh food door hinge assembly,tested door operation unit working as designed"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Georgetown, TX 78633
Lou
Job Details: 12/28/2021
"Arrived on site to inspect dishwasher door making scraping noises. Upon further inspection, the customer pointed out on the left side of the door at the hinge area. I pulled the unit out from the cabinets and found the hinge friction pad had fallen off and was damaged. I removed and replaced the pads and tested the door and it is opening/closing as designed. I placed the unit in diagnostics showing no error codes and continued with testing. The unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL OVEN
Model KEBC107KSS05
Near Austin, TX 78732
Brandon
Job Details: 12/28/2021
"Arrived on site for customer complaint of unit not heating, found failed thermostat, I replaced thermostat, unit tested good.
We serviced a
GE RANGE
Model JBS360DM2BB
Near New Braunfels, TX 78130
Andrew
Job Details: 12/28/2021
"Arrived on site to test unit for right front burner not heating. Found burner was bad. Replaced burner, tested unit, unit now working as designed. Job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model DU810SWPU2
Near New Braunfels, TX 78130
Andrew
Job Details: 12/28/2021
"Arrived on site to test unit for not filling. Found unit working as designed. Unit is filling, washing and draining properly. Element is working properly. Customer stated she has plumbing issues and leaking pipes, possibly affecting water to unit. Unit is currently working properly. No leaks detected. Job complete."
We serviced a
GE OVEN
Model ZET3038SH1SS
Near Austin, TX 78737
Leonardo
Job Details: 12/28/2021
Arrived on site to replace console. Replaced console and buttons 4-5-6 are working now but 1-2 not responding. Will need to order new boards office to reschedule ; ordrng 1 WB27T10549 (Board quantum) and 1 WB27T10547 (Board) and 1 WB27T10548 (Board)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HB5
Near Uhland, TX 78640
Tyler L
Job Details: 12/28/2021
"Arrived on site for complaints of fan not working. Found fan turning on, but not pulling air strongly. Found damper stuck closed. Installed new damper and tested, not change. Installed new fan and tested, no change. Advised customer that the installation of the vent needs to be checked to make sure its not blocked. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Austin, TX 78704
Jacob
Job Details: 12/28/2021
"Arrived onsite for the water dispensing slowly. Tested the water, and saw the water coming out slowly. Removed the filter and water was coming out with better flow. Let tenant know that that either filter needs to be replaced or the building may have a filter system and if so the the water filter will not be needed to keep the same pressure. No leaks at this time. Job complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Austin, TX 78737
Andrey
Job Details: 12/28/2021
"Arrived on site to test unit for touch pad being unresponsive, replaced touch pad unit started functioning correctly, but after about 10 mins the same button stopped working, called tech Line and explained situation, tech line suggested if the touchpad does not return functions recommends replacing control board and UI on next visit, Ordering control and Touch pad as precautionary,office to reschedule , Sr#773258496; ordrng 1 W11552018 (Control board) and 1 W11175576 (Console)"
We serviced a
WHIRLPOOL MICROWAVE
Model KOCE500ESS05
Near Austin, TX 78704
Jacob
Job Details: 12/28/2021
Arrived onsite for the motor not turning the plate. Tested the unit and the motor would not turn. The motor will need to be replaced.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 12/28/2021
"Arrived on site for Oven panel not working. Found screen options were not responding to touch. All other buttons outside the screen were working. I could place in diagnostics with outer most buttons, but the screen options wouldnt scroll or recognize touch to allow me to enter diagnostics. Ordering console W11296171 and will return with control to complete the repair. ; ordrng 1 W11296171 (Console)"
We serviced a
MAYTAG WASHER
Model MHW3505FW1
Near Georgetown, TX 78628
Jonathan S
Job Details: 12/28/2021
"Arrived on site for washer having error F3-E1 pressure system error. Customer stated that error is intermittent and when it does occur its before the spin cycle. Performed diagnostics mode and verified error code. Gained access to analog pressure hose and switch. Checked hose and was clear. Checked air trap for debris and cleaned trap/ minor debris. Followed tech sheet procedure and ran a small load and found wash cycle advancing as designed. If error reappears will need to replace air trap, hose , switch and control. Unit tested good, no water leaks detected during service.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HB0
Near Leander, TX 78641
Kimo
Job Details: 12/28/2021
Arrived to install previously diagnosed parts found dent in top of unit. I attempted to replace the raper I noticed that the fan motor cover was missing need cover to complete. Ordering 1x w11229580. Office to reschedule.Sr# 7732586421; ordrng 1 W11229580 (Fan motor cover)
We serviced a
WHIRLPOOL Dishwasher
Model WDF330PAHB4
Near Uhland, TX 78640
Tyler L
Job Details: 12/28/2021
"Arrived on site for complaints of not cleaning dishes well. Ran factory diagnostics and found unit is functioning correctly. Advised customer on proper detergent and rinse aid use. No water leaks detected, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near Austin, TX 78704
Jacob
Job Details: 12/28/2021
"Arrived onsite for the freezer on the far right getting some frost buildup. Looked at the door and saw that it was not sitting leveled, saw that somehow the door had fallen off the frame that the door sits on. Re adjusted the door and it sealed correctly with no issues. No issues at this time. Job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW4655JW1
Near Georgetown, TX 78626
Cliff
Job Details: 12/28/2021
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIDM02
Near Austin, TX 78741
Kevin
Job Details: 12/28/2021
"Arrived on site and replaced bin and damper, job complete"
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW2
Near Austin, TX 78724
Scott
Job Details: 12/28/2021
Arrived on site for washer not starting . Ran diagnostics got suds error and motor code . Ran diagnostics all checked normal. Recommended doing a clean cycle and using less soap . No water leaks detected at time of service. Job complete
We serviced a
AMANA DRYER
Model NED4655EW1
Near Austin, TX 78724
Scott
Job Details: 12/28/2021
Arrived on site for poor drying performance. Getting correct voltage. Found vent tube clogged with lint . Removed obstruction. Unit is operating normally . Recommended maintenance clean exterior vent . Job complete
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS1
Near Austin, TX 78724
Scott
Job Details: 12/28/2021
Arrived on site for oven giving error code . Ran diagnostics got sensor error code . Found probe normal. Found backed out pin on control . Repinned connection. All checkeds normal. Job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS08
Near Austin, TX 78758
Kevin
Job Details: 12/28/2021
"Arrived on site and inspected microwave and found send fan is rattling while running. Inspected fan and found debris caught in blade. After clearing fan blade it is now working properly and there is no excessive noise, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Austin, TX 78744
Tyler L
Job Details: 12/28/2021
"Arrived on site for complaints of water leaking. Found ice build up at the bottom of FC, and ice blocking drain. Found drain tube to be clear. Removed all ice and found a collapsed drain.
We serviced a
WHIRLPOOL DISHWASHER
Model KUDS01DJSS0
Near Austin, TX 78746
Kevin
Job Details: 12/27/2021
site and inspected dishwasher and found unit is 22 years old, found incoming waterline is bent and leaking, took one picture. Connection to incoming water valve is also slowly leaking. Waterline is likely 22 years old also. Replaced wash motor, display, Kickplate, and insulation. Did not find anything wrong with original sump tabs.
We serviced a
WHIRLPOOL DRYER
Model MEDC215EW1
Near Round Rock, TX 78681
Justin
Job Details: 12/27/2021
"Arrived on site for a dryer that stops before the end of the cycle. Upon arrival the customer stated that the unit will run for a few minutes, and then they will here it stop. Then after a few minutes they will here it start again. This will continue throughout the cycle until everything is dry. I used my vent test kit, and ran the unit. I found poor airflow for all dryers. I then gained access to the back of the unit and checked airflow at the vent while monitoring the heat. When I went to remove the vent I found it pinched, and clogged. I cleared this and then put the vent back on. I ran the vent test kit again, and it was now only reading poor airflow for electric dryers (this is an improvement). I monitored heat fluctuations at the vent, and found them slightly slow. I let the unit run for about 20 minutes and could not replicate the failure. I informed the customer that due to the clog and pinched vent, this could of been causing heat build up and causing the motor to shut off. I also recommended to potentially reach out to a professional vent cleaner, for the test is still showing slightly poor airflow. I found the unit itself running as designed.Call complete."
We serviced a
KITCHENAID COOKTOP
Model KGCU467VSS01
Near Austin, TX 78738
Leonardo
Job Details: 12/27/2021
Arrived on site to Test unit for right front burner not igniting. Found igniter not igniting will order new igniter . Office to reschedule . ; ordrng 1 W10833887 (Rf igniter)
We serviced a
GE REFRIGERATOR
Model Gfe29hsdiss
Near Killeen, TX 76542
Tyler
Job Details: 12/27/2021
"Arrived on site for refrigerator leaking and not cooling correctly in rc. Upon arrival confirmed issue and found temps at 47/3 (actual on arrival) after further testing I found all thermistors, stats, and bitmetals as well as defrost heaters functioning as designed. After further testing found rc had a collapsed drain line causing an air leak issue into the rc and throwing off temps in unit and causing air flow restrictions.
We serviced a
GE DISHWASHER
Model GDT665SSN0SS
Near Spicewood, TX 78669
Brandon
Job Details: 12/27/2021
"Arrived on site for customer complaint of unit not drying and not cleaning top rack, found upper spray arm hitting utensils, also found customer not using rinse aid, and unit needs cleaning, instructed customer to use rinse aid and clean unit, tested good."
We serviced a
KITCHENAID ICE MACHINE
Model KUIS15NNZB0
Near Austin, TX 78735
Luis
Job Details: 12/27/2021
Arrived on site for no ice. Ran diagnostics no water flow to reservoir,removed filter weak water diagnosed defective valve and filter,unit passed all other test. Replaced water valve,good water flow to reservoir.
We serviced a
MAYTAG WASHER
Model MVWB835DW0
Near Bastrop, TX 78602
Tyler L
Job Details: 12/27/2021
"Arrived on site for complaints of unit not working. Found UI buttons not responding. Found 120VAC from the wall to the control. Spoke to SW.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Bastrop, TX 78602
Tyler L
Job Details: 12/27/2021
"Arrived on site for complaints of no water filling unit. Found water turned on. Found unit filling with water very slowly. Installed new valve and tested, no change. Installed new sump and motor assembly, no change. Installed new control board, no change. Nothing blocking float switch, no kinks in water hose. Could have a bad valve, will order new one. No water leaks detected, office to reschedule.; ordrng 1 W11175771 (Valve)"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC7HS04
Near Austin, TX 78704
Robert
Job Details: 12/27/2021
Arrived on call for complaint of not starting. Found the microwave not recognizing door closed. Found the right side interlock damaged. Replaced interlock and test.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Round Rock, TX 78681
Justin
Job Details: 12/27/2021
Arrived on site to install previously diagnosed parts. I installed all three parts. Upon installing the RC harness I found the old RC harness evap thermistor in the incorrect spot on the evap. I also found two of the lines pinched on the old harness and beginning to break. After installing the new components I put the unit into diagnostics mode and verified functionality. It is now working as designed. Call complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS03
Near Austin, TX 78738
Brandon
Job Details: 12/27/2021
"Arrived on site for customer complaint of unit making a noise and not making ice, found FC evaporator covered in ice, found unit not going into defrost. Found failed control, harness, and heater. Ordering parts. returning tech to defrost freezer, and test heater and bi metal before replacing heater and harness. . ; ordrng 1 W11396530 (Harness) and 1 W11533213 (248.40) and 1 W10882092 (Heater) and 1 Cnote (Office to reschedule)"
We serviced a
KITCHENAID OVEN
Model KODE500ESS05
Near Blanco, TX 78606
Jacob
Job Details: 12/27/2021
Arrived onsite for unit not heating up. Tested the unit and unit would turn on but not heat. Upon further investigation found that the red wire from the wall of the power was not hooked up. Builder was on site and corrected the issue. Tested the unit. No issues at this time. Job complete
We serviced a
WHIRLPOOL OVEN
Model KOSE500ESS05
Near Marble Falls, TX 78654
Cliff
Job Details: 12/27/2021
Arrived on site to replace glass for oven door. Replaced inner glass and all is working properly at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDHV02
Near Round Rock, TX 78681
Justin
Job Details: 12/27/2021
"Arrived on site for a refrigerator not cooling. Upon arrival the refrigerator was unplugged, and the customer stated it has been off for several days. The customer also stated that both compartments were about 60?F when he unplugged the unit, and everything was thawing out. I checked temps in order to get an accurate reading for the thermistors. The FC was at 67?F and the RC was at 67?F. I put the unit into diagnostics mode and found all airflow components running as designed. However, when activating test 4 for compressor and condenser fan I found the compressor would and run, but turn off in roughly 2 seconds. This would cycle, and the compressor kept attempting to run but could not. I checked voltage to the start device and found a constant 120VAC. I unplugged the unit and then ohmd out the compressor windings. The top two pins to the bottom got 4.5, across the bottom two there was 8.5, and each pin to ground was open which is good. I gained access to the control and ohmd out the thermistors. Both thermistors read 3.2k, which is within range at the time of reading. I measured amp draw when the compressor attempts to run and found 13 amps, but would quickly drop to zero and the compressor shuts off. This indicates a faulty start device tripping the overload.I installed the new start device, and when I plugged the unit back in the compressor began running immediately. The compressor was now staying on and the unit is running as designed.
We serviced a
WHIRLPOOL WASHER
Model WFW75HEFW0
Near Marble Falls, TX 78654
Cliff
Job Details: 12/27/2021
Arrived on site to diagnose a washer that is not cycling properly. Found drain pump clogged and cleaned pump trap of all debris. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ02
Near Round Mountain, TX 78663
Jacob
Job Details: 12/27/2021
Arrived onsite for ice maker only making some ice. Customer said that the arm will get stuck staying up a lot and has to push it down manually to get it drop ice. Went ahead and replaced the ice maker. Ice maker called for water and starting to harvest. No issues at this time. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near New Braunfels, TX 78132
Andrew
Job Details: 12/27/2021
Arrived on site to test unit for low ice production. Found FC evap frosted over. Advised customer to have unit thawed at least 24hrs before return visit. Office to reschedule. ; ordrng 1 W11032800 (FC motor with harness) and 1 W11483245 (Ice maker) and 1 WP12729128 (Heater)
We serviced a
WHIRLPOOL DRYER
Model WED95HEXW0
Near Austin, TX 78746
Kevin
Job Details: 12/27/2021
"Arrived on site and inspected dryer sounds vent hose is not attached and will not be until then to the exterior Canby corrected by a roofing company/ vent service, disassemble dryer and removed all lint for the interior. Dryer is now operating normally and heating properly
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Temple, TX 76504
David Z
Job Details: 12/27/2021
"Arrived on site to diagnose washer that was leaking. On arrival customer let me know that when they had done a towel load, they found a puddle about a foot from the front of the unit. They have done a couple cycles since and did not see the issue repeat. I ran the unit on a clean washer cycle after visually inspecting the unit. I tightened the drain hose clamps and inlet lines first. Ran clean washer cycle for about 20 minutes. Could not see any kind of leaks. I moved the drain line slightly and saw some water shoot out of the standpipe when it was draining. Only causes of the leak that I can find are the drain line in the standpipe where it sprayed the base of the standpipe and leaked a little, or a large towel load could have gotten some water over the tub ring, also could have been excessive condensation from steam on hot load dripping over the sides. Could not recreate failure at this time, unit appears to be working as designed. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Dripping Springs, TX 78620
Andrey
Job Details: 12/27/2021
"Arrived on site to test unit for ice production, tested unit found ice maker completing all test cycles, when running test cycle 3 evap fan did not engage, took voltage at main board p14-1 and p14-2 got 14 vdc but fan not engaging, removed fan cover and got the fan to start by spinning blades, the noise from previous visit now is back, no frost buildup currently present, will need evap motor harness and main board as precautionary to complete job office to reschedule ; ordrng 1 W10843055 (Control board) and 1 W11452196 (FC evap motor with thermistors)"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Andice, TX 78628
Kimo
Job Details: 12/27/2021
Arrived onsite for water with small coming from it. Upon arrival I smelled the tub as the customer instructed and smelled a slight mildew smell. I then ran unit in cleaning cycle with a packet of affresh in then tub. At the end the small was no longer there. I put in some more Affresh and ran clean cycle again and advised customer off this. I also noticed so vinegar in laundry room so I advised customer on not using vinegar to clean the unit. Unit is operating as designed. Job complete
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Austin, TX 78732
Brandon
Job Details: 12/27/2021
"Arrived on site to replace heater, after replacing, unit tested good."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF305ESS00
Near Austin, TX 78736
Luis
Job Details: 12/27/2021
"Arrived on site. Replaced evaporator,compressor and drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good. Installed updated icemaker.
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Austin, TX 78723
Robert
Job Details: 12/27/2021
Arrived on call to replace previous diagnosed parts. After replacing the block kit test dryer.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ5
Near Belton, TX 76513
David Z
Job Details: 12/27/2021
Arrived on site to follow up on microwave with damaged bulb housing and control. Pulled parts and found control was not ordered on previous visit. Ordering new control to resolve. Will return with other necessary parts. Office to schedule when control arrives. ; ordrng 1 W11342846 (Control)
We serviced a
KITCHENAID MICROWAVE
Model KEMS309BSS01
Near Round Mountain, TX 78663
Jacob
Job Details: 12/27/2021
Arrived onsite for the right door hinge broken. lol at the door hinge and saw that it had broken. Replaced the right hinge only. Tested the door. No issues at this time. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW
Near Liberty Hill, TX 78642
Kimo
Job Details: 12/27/2021
Arrived onsite for to install properly diagnosed parts. Upon arrival customer informed me that the washer would trip breaker at end of wash cycle. I gained access to the line filter and the boor lock and replaced both of them. The I arrived to run diagnostics and was not able to. I replaced control and tried again and was able to run diagnostics and found that the unit is now operating as designed. I ran a quick wash and found the same. Unit on tripping breaker.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Hutto, TX 78634
Jimmy J.
Job Details: 12/27/2021
Found door gasket for ice chute was not installed on the door. Ordering gasket WPW10287601 to return and complete the repair. ; ordrng 1 WPW10287601 (Door gasket)