Service History 968

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS04

Near Georgetown, Texas 78633

Cliff

Job Details: 05/16/2022

Arrived on site to replace previously ordered parts for oven. Found new panel damaged in box. Was able to clean glass and realign existing panel. No further repairs needed and job is complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRR56X18FW02

Near Round Rock, Texas 78664

Matthew

Job Details: 05/16/2022

Arrived onsite for stand alone refrigerator not cooling . Upon arrival inspected unit. Found cabinet 60 degrees. Inspected evaporator and no frost pattern. Inspected compressor and found running hot drawing 1.2 amps. Unit is having sealed system issues. Will contact office if moving forward. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHW08

Near Gatesville, Texas 76528

Gerry C

Job Details: 05/16/2022

"Arrived to inspect no cool. I found the compressor only drew .32 amps and there was very little heat within the condenser, it initially got up to 90F for a few moments and then cooled to just above room temperature. Per service notes, I contacted trade partners and advised of my findings. After giving the information for failed sealed system, the representative said they could not help and I would need to contact the tech line. I contacted tech line, tech Steve and advised of my findings. Verified sealed system failure, SR# 7733669109. Contacted trade partner team a second tie and spoke with Kim. SR# 7733669344. Unit is being sent for review and the CX will be contacted. No water connections to unit."

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Moody, Texas 76557

Gerry C

Job Details: 05/16/2022

"Arrived to instal previously diagnosed and ordered part. I entered service test mode and found F7E5, F8E3 stored in memory. I tested within manual mode and found the issue as described in prior service notes. I inspected the lower harness area and found the drain pump wires badly pinched within the pumps side harness retainer and tugging the harness away from the shifter and capacitor. I freed the wiring and tested the capacitor, verifying 46.46uf. I re-tested the unit and could not recreate the issue and then calibrated. Through multiple manual and automatic service test modes, the issue did not show back up. I tested the unit within CX mode and it filled and sensed as designed. After it filled to the proper level and started agitating, I interrupted it and then went to drain and spin and the unit worked as designed. I had the CX add a load of towels and it sensed/filled and agitated as designed. I attribute the prior failure to the wiring harness issue that I corrected. Operational test good, no leaks observed during service."

We serviced a

WHIRLPOOL REFRIGERATOR

Model KUDF204ESB01

Near Leander, Texas 78641

Vincent

Job Details: 05/16/2022

Arrived on site for refrigerator leaking. Found icemaker working and filling properly. Found drain tube clogged up and causing the unit to leak inside and freeze up. I cleared the ice that had build up and cleaned the drain port. Unit is draining properly now and should no leak any more.

We serviced a

WHIRLPOOL DRYER

Model WED8127LW1

Near Round Rock, Texas 78681

Vincent

Job Details: 05/16/2022

"Arrived on site for dryer making noises. Inspected unit and work area. Tested unit and was making vibration noises. Disassembled unit and found heat shield on then fan rattling, addressed that issue and also found a screw in the blower fan blades that could have been causing some noises. Reassembled unit and tested and its now operating as designed. Job completed."

We serviced a

MAYTAG WASHER

Model MHW6630HC0

Near Round Rock, Texas 78681

Vincent

Job Details: 05/16/2022

Arrived on site to install previously diagnosed parts. Disassembled unit to install new shocks. After installing new shocks I tested the unit and its now operating as designed. No water leaks observed during service. Job completed.

We serviced a

KITCHENAID FREEZER

Model KBSN608ESS01

Near Austin, Texas 78730

Justin

Job Details: 05/16/2022

Arrived on site for a refrigerator with the LEDs out or flickering. Per the service pointer W11606409 I replaced all LED modules. The unit then began working as designed. Call complete.

We serviced a

WHIRLPOOL OVEN

Model GBD307PRS01

Near Austin, Texas 78732

Justin

Job Details: 05/16/2022

Arrived on site to install previously diagnosed parts. I installed the new control and then tested the unit. I let the oven preheat to 350?F and found the unit is running as designed. The UI is now lit and responding as designed. Call complete.

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE304GPS

Near Dripping Springs, Texas 78620

Andrey

Job Details: 05/16/2022

"Arrived on site to test unit for water leak, tested unit found fail sump, water leaking from diverter, replaced sump assembly, tested u it unit now running as designed, no leaks detected job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE254ESS3

Near Dripping Springs, Texas 78620

Andrey

Job Details: 05/16/2022

"Arrived on site to replace previously diagnosed tub assembly, replaced tub testing unit, unit now running and functioning as designed, no leaks detected job complete"

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Austin, Texas 78741

Tyler L

Job Details: 05/16/2022

Arrived on site for complaints of no heat. Found L2 to neutral only getting 13vac. L1 getting 120vac. Advised customer to contact an to correct the power supply issue. Job complete.

We serviced a

KITCHENAID DISHWASHER

Model KDTE204EPA4

Near Austin, Texas 78757

Scott

Job Details: 05/16/2022

"Arrived on site for leaking dishwasher . Removed door and ran diagnostics. No leaks from dispenser . Did find gasket too short on left side of tub, not making contact with door . Replaced gasket and ran diagnostics no leaks detected at time of service. Job complete"

We serviced a

WHIRLPOOL WASHER

Model MVW7232HW0

Near Austin, Texas 78757

Scott

Job Details: 05/16/2022

"Arrived on site for washer not starting cycle . Unit would start then go into sense cycle then end cycle . Ran diagnostics got 2-1, 7-4 . Found collar of slider coming off . Replaced slider , reran diagnostics cycle . All checked normal. Did mention to customer about some oil down there . May indicate a gearcase failure in future .

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near Austin, Texas 78756

Scott

Job Details: 05/16/2022

Arrived on site for fridge not making ice . Used reset button and unit harvested and filled . No water leaks detected at time of service. Job complete

We serviced a

WHIRLPOOL FREEZER

Model MZF34X16DW01

Near Round Rock, Texas 78664

Matthew

Job Details: 05/16/2022

"Arrived onsite for freezer not cooling after repair. Upon arrival inspected unit. Found no frost pattern on evaporator. Checked compressor and compressor is running. Checked pressures. Off, pressure stabilize at 55 psi. Running pressure, low side at -15 psi high at 130 psi. No signs of leak. Called SW for assistance. Unit showing signs of restriction. Pulled dryer and ran nitrogen through system to clear. Replaced dryer. Pulled vacuum and held. Charged per spec and tested. Pressures good, no longer having vacuum on low side. Unit is building frost pattern. Job complete"

We serviced a

MAYTAG DISHWASHER

Model MDB8959SBS2

Near Pflugerville, Texas 78660

Matthew

Job Details: 05/16/2022

Arrived onsite for dishwasher panel not functioning after repair. Upon arrival customer stated the led for extra dry function would not come on. Ran unit through test and extra dry is functioning. Notified customer that extra dry will not function in lighter wash cycles. Showed customer that function is available in heavier cycles. Customer saw operation of led extra dry function and cycle. Job complete.

We serviced a

WHIRLPOOL RANGE

Model WFC150M0JB0

Near Manor, Texas 78653

Matthew

Job Details: 05/16/2022

Arrived onsite for left rear burner not functioning. Upon arrival inspected unit. Found burner not seated into receptical correctly. Set burner and tested. Unit is now functioning properly. All burners are functioning properly. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF991BOOM00

Near New Braunfels, Texas 78132

Andrey

Job Details: 05/14/2022

"Arrived on site to test unit for no ice production, tested unit found broken connection on ice maker facia heater, fan is running really weak with unusual sound to it, ice maker has a E5 error, thermistor in ice maker ice out of range, recommend replacing ice maker, control, ice box fan and ice maker Facia heater, office to get authorization and reschedule ; ordrng 1 WPW10553630 (Ice box Facia heater) and 1 WPW10628307 (Control)"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Leander, Texas 78641

Lou

Job Details: 05/14/2022

"Arrived on site to inspect washer not spinning. Upon further inspection, I placed the unit in diagnostics showing error code F7E1. Cleared the code and continued with testing. When the unit got to agitate, it failed. I advanced to spin and again it failed and made a loud grumbling noise. Tilted the unit back and found gearcase oil on the pulley shield, cam and all four panels. When I removed the belt, I found the shaft in the motor was loose. I attempted to spin the pulley and it failed. I removed the motor and tested again and it made the noise I heard while testing the unit. I removed and replaced the gearcase and advised the customer I would have to order the motor. Got the unit reassembled and left unplugged for safety. I am ordering the motor and scheduled return service for 05/21/22. No water leaks observed during service.; ordrng 1 W10890624 (Motor)"

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS02

Near Andice, Texas 78628

Lou

Job Details: 05/14/2022

"Arrived on site to inspect wall oven turning on & off by itself. Upon further inspection, I attempted to place the unit in diagnostics but the touchscreen would not respond to touch. I cycled power to the unit and attempted again and it continued to fail. I am ordering the control panel and will return with all screened parts. Office to schedule return service due to the availability of parts.; ordrng 1 W11296171 (Control panel)"

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS0

Near Georgetown, Texas 78628

Gerry C

Job Details: 05/14/2022

"Arrived to inspect code and draining issue. F9E1, FAE2 codes stored. The unit had brass washers on the element and they need to be replaced

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ00

Near Georgetown, Texas 78626

Gerry C

Job Details: 05/14/2022

"Arrived to inspect circuit breaker tripping. I could not recreate the issue, but the CX was able to give a very good description of the issue. The unit would trip the breaker within 2 minutes or less, after plugging it back in. I activated all loads through service test mode and could not recreate. I removed the evaporator cover and found nothing that would directly indicate the issue. I discussed other machines that have had similar issues and the fact that replacing the evap motor cured the issue and the CX elected to have us replace the motor to prevent possibilities of filter interruption. No leaks observed during service.; ordrng 1 WP2315549 (Evap motor)"

We serviced a

WHIRLPOOL OVEN

Model WOC54EC0HS04

Near Georgetown, Texas 78626

Gerry C

Job Details: 05/14/2022

Arrived to instal previously diagnosed and ordered parts. I removed the unit and removed and replaced the magnetron. During mag installation I found the inverter board had a visible burnt area and will require replacement. Office to contact CX to arrange return service. ; ordrng 1 W11325604 (Inverter)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ00

Near New Braunfels, Texas 78130

Andrey

Job Details: 05/14/2022

"Arrived on site to test unit for no ice production, tested unit found FC door harness is broken, will need new FC door to fix issue, returning with all per screened parts to ensure completion, advised customer that it will take 4-8 weeks to get door office to reschedule ; ordrng 1 LW11089011 (FC door)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF540PADM3

Near Andice, Texas 78628

Lou

Job Details: 05/14/2022

"Arrived on site to inspect dishwasher clips missing. Upon further inspection, I found the upper rack left stop missing. Customer also advised that the unit is not drying properly. I placed the unit in diagnostics showing no error codes and tested. While testing, I placed my multimeter at the black wire the junction box and tested amp draw to the element. The element tested good as it read 7-9amps in wash & dry cycles of diagnostics. I found the element badly rusted and corroded with a few burnt spots around it. I am ordering the element and (2) stops and scheduled return service for 05/21/22. No water leaks observed during service.; ordrng 1 W10518394 (Element) and 2 Wpw10082861 (Rack stop)s"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHS4

Near New Braunfels, Texas 78132

Andrey

Job Details: 05/14/2022

"Arrived on site to test unit for door not staying down, tested unit found failed friction sleeves, ordering parts, office to reschedule ; ordrng 2 WP8268961 (Friction sleeves)s"

We serviced a

WHIRLPOOL DISHWASHER

Model KDFE204KPS0

Near New Braunfels, Texas 78132

Andrey

Job Details: 05/14/2022

"Arrived on site to test unit for not resetting, customer installed unit back into housing, put unit into diagnostics, found F8E4 float switch open, possibly a over suds causing water to over fill into tray shutting unit down, customer is using liquid detergent for dishwasher, advised customer to use pods instead, also ran two diagnostics cycles and water was still coming in cold into dishwasher, customer has a tankless water heater and it takes a while for water to get hot, advised customer to run hot water in sink before start dishwasher, leveled unit and ran in normal cycle for 15 min, no issues with unit found at this time, no leaks detected job complete"

We serviced a

WHIRLPOOL RANGE

Model WFG525S0JS1

Near New Braunfels, Texas 78132

Andrey

Job Details: 05/14/2022

"Arrived on site to test unit for gas smell, tested unit applied bubble solution on all connection point not gas leaks detected, customer stated that the only time she smells gas is when she is baking in oven, in inspected burner all is good, igniter igniting at one click, at 350 and 425 with no delay, if issue returns, recommend replacing valve, at this time the unit is running as designed job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT910SAYM3

Near New Braunfels, Texas 78132

Andrey

Job Details: 05/14/2022

"Arrived on site to replace previously diagnosed control, verified control was needed, replaced part put unit through diagnostics and noticed extreme amount of suds, advised customer to run a few cycles with no soap to remove suds, customer has a water softener that is set high advised customer to turn it down and see if suds improve,

We serviced a

WHIRLPOOL RANGE

Model WFE540H0ES1

Near New Braunfels, Texas 78130

Andrey

Job Details: 05/14/2022

"Arrived on site to replace previously diagnosed bake element, replaced element, tested unit, unit now heating as designed,

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW

Near New Braunfels, Texas 78130

Andrey

Job Details: 05/14/2022

"Arrived on site to test unit for not spinning clothes out, tested unit found control not sensing that water is still in tub, replaced control, ran a drain spin cycle, water is now draining completely, if issue still persists, recommend replacing suspension rods, customer also had a issue with bleach from previous cycles making into next cycles and damages clothes, advised customer since unit does not have a rinse out for bleach dispenser to put bleach directly into tub,at this time the unit is running as designed, no leaks detected job complete"

We serviced a

WHIRLPOOL RANGE

Model WFE550S0HZ2

Near New Braunfels, Texas 78130

Andrey

Job Details: 05/14/2022

"Arrived on site to test unit for long pre heat, tested unit found elements are good, temp sensors is slightly out of range, pre-heated unit to 350, temp probe was reading 15 degrees lower then oven , calibrated unit, now both oven and temp probe are reading the same, at this time the unit is running as designed, job complete"

We serviced a

WHIRLPOOL OVEN

Model WFG525S0JS1

Near Andice, Texas 78628

Lou

Job Details: 05/14/2022

"Arrived on site to inspect range oven not reheating after preheat. Upon further inspection, the customer advised that the oven will heat then when it goes to get back to preheat temp, they can hear it clicking but it wont reheat. I removed the bottom panel and accessed the ignitor & burner and tested. I found the ignitor arcing and igniting the burner as designed. I did find that the ignitor was badly burnt and beginning to warp away from the burner. I removed and replaced the ignitor and retested and unit is operating as designed. No gas leaks detected during service, job completed."

We serviced a

WHIRLPOOL DRYER

Model WED8000DW4

Near Georgetown, Texas 78628

Lou

Job Details: 05/14/2022

"Arrived on site to install previously diagnosed and ordered part. Due to the blower wheel,failure, I removed and replaced the blower wheel and tested the unit. Unit is operating as designed.No lint observed during service, job completed"

We serviced a

SAMSUNG DRYER

Model DV42H5000EW/A3

Near Georgetown, Texas 78633

Lou

Job Details: 05/14/2022

"Arrived on site to inspect dryer not heating. Upon further inspection, I tested the unit and found the element not illuminating. I disassembled the unit and tested the element, cutoff and thermostat and found the element bad. Also found belt worn and the tension pulley with worn spots on it form the belt. I removed and replaced the element assembly, belt and tension pulley; cleaned the unit and reassembled and tested. Unit is operating as designed. No lint observed at the end of service, job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near Georgetown, Texas 78633

Lou

Job Details: 05/14/2022

"Arrived on site to inspect refrigerator leaking water and seal broken. Upon further inspection, I found the RC door gasket badly gapped at the lower right corner and not sealing causing condensation to build up in the RC section. The FC door is sealing good. Customer advised that the door opening position was switched during installation. Using my heat gun, I heated the gasket and shaped it and closed the door. Using my plastic putty knife and hat gun, I pressed the gasket against the chassis and heated it again to allow it to form against the chassis and door. The door is not sealed and no further gaps. I recommended that the customer leave the door close for approximately 8 hours to allow the gasket to hold its shape and continue to seal. A

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Georgetown, Texas 78633

Lou

Job Details: 05/14/2022

"Arrived on site to install previously diagnosed and ordered part. Due to the filter head failure/leaking, I removed and replaced the filter head and installed the customers filter that they purchased and tested the unit. Unit is operating as designed. I placed permagum at the back corner of the RC section to seal off the opening in the upper right corner where the water lines come in. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBW00

Near Georgetown, Texas 78633

Gerry C

Job Details: 05/14/2022

"Arrived to inspect no ice. I found the ice maker would stall and not complete harvest revolution without assistance. I quoted the CX and removed and replaced the ice maker and tested. All functions were present and the unit filled to the expected depth. I advised the CX to throw out the first few batches and then use at will. No leaks observed during service.

We serviced a

KENMORE REFRIGERATOR

Model 106.570326

Near Georgetown, Texas 78633

Gerry C

Job Details: 05/14/2022

"Arrived to inspect no ice. The CX had purchased a valve from another vender and requested I instal. The issue of no ice production was not remedied and I tested and verified it was the ice maker. I quoted the CX and replaced the ice maker and tested. Operational test good, no leaks observed during service.

We serviced a

GE RANGE

Model JGBS15GER5WH

Near Georgetown, Texas 78626

Gerry C

Job Details: 05/14/2022

Arrived to inspect no ignition. I found the igniter would not heat and verified it had line VAC present. It measured open via ohm test and I quoted the CX for replacement. I removed and replaced the element and tested. The unit heated and cycled as designed. No gas leaks detected during service.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ5

Near Georgetown, Texas 78626

Gerry C

Job Details: 05/14/2022

Arrived to instal previously diagnosed and ordered part. I removed and replaced the control and tested. Normal light function resumed. The unit heated as designed and no further sparking damage could be found. Operational test good.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Georgetown, Texas 78628

Lou

Job Details: 05/14/2022

"Arrived on site to inspect refrigerator making intermittent clicking noises. Upon further inspection, the customer advised that they could hear a clicking noise and all lights would turn off and it would stop cooling. They advised that they would unplug the unit and plug it back in and it would begin to cool again. I found the deli control not functioning. I inspected the deli harness and found 4 of 5 wires broken.

We serviced a

WHIRLPOOL WASHER

Model MVW7232HC0

Near Jarrell, Texas 76537

Gerry C

Job Details: 05/14/2022

"Arrived to instal previously diagnosed and ordered part. I removed and replaced the damaged rotor and tested. Operational test good, no leaks observed during service."

We serviced a

WHIRLPOOL DRYER

Model WED49STBW1

Near New Braunfels, Texas 78130

Andrey

Job Details: 05/14/2022

"Arrived on site to test unit for not drying clothes, tested unit found unit receiving proper voltage and heater is engaging, preformed vent test and it failed restricted air flow, recommend to hire a professional vent cleaner to address issue, running unit without cleaning vent will potentially damage unit, at this time job complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS03

Near Round Rock, Texas 78664

Cliff

Job Details: 05/13/2022

"Arrived on site to diagnose a refrigerator that is not cooling. Found previous company has peirced sealed system and removed refrigerant. This is preventing full diagnosis of sealed system. Can smell refrigerant odor in rc indicating refrigerant leak in evaporator. Evap, compressor and drier will need to be replaced to complete repairs. Office to set return appointment for 3 hours. ; ordrng 1 W11393142 (Compressor) and 1 W11291123 (Rc Evap) and 1 W11506635 (Coupling) and 1 W10843121 (No dye drier) and 1 3hourjob (3 hour job)"

We serviced a

KENMORE DISHWASHER

Model 665.12773K312

Near Georgetown, Texas 78633

Lou

Job Details: 05/13/2022

"Arrived on site to inspect dishwasher not heating. Upon further inspection, I placed the unit in diagnostics showing error code F3E4, F3E1, F2E1. Cleared the codes and continued with testing. I found the China gentle light constantly on as well. While testing, I checked amp draw to the element and got 7-9amps during the wash & drying cycles of diagnostics. I inspected the OWI sensor and it is good. When the tub was replaced, I noticed the harness to the sensor had corrosion on it and cleaned it and the unit operated properly, but with the same error codes showing, I will order the harness to replace. The unit operated as designed during testing. I am ordering the control panel, sensor, main harness and will return with the main control. I am ordering a CNOTE-AUTHORIZATION FOR ALL PARTS MENTIONED and CNOTE-LSO PER CUSTOMER REQUEST. No water leaks observed during service.; ordrng 1 WPW10457027 (Control panel) and 1 W10911101 (Main harness) and 1 WPW10705575 (Sensor) and 1 CNOTE (AUTHORIZATION) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"

We serviced a

FRIGIDAIRE REFRIGERATOR

Model PLRU1778ES5

Near Temple, Texas 76502

Tyler

Job Details: 05/13/2022

"Arrived on site for refrigerator not cooling, functioning correctly. Upon arrival confirmed issue. Found after further testing that defrost timer could cycle its self properly. Evap fan, code word fan, and compressor were all running. Found stat failing. Will need office tor reschedule once availability of parts is known.; ordrng 1 5304492453 (Stat)"

We serviced a

WHIRLPOOL WASHER

Model WFW6620HC0

Near Leander, Texas 78641

Kimo

Job Details: 05/13/2022

Arrived onsite for for washer leaking detergent from Bulk Dispenser Tank and vibrates in spin. Upon inspection I found that the tank was leaking from the push lock fitting so must order new tank. I then checked the shocks on the unit and found them all good vibrating normal. Ran unit in quick wash cycle 15min. And found that the unit ran well and the amount of suds was normal too see pix. Office to reschedule.; ordrng 1 W11318830 (TANK)

We serviced a

WHIRLPOOL VENTHOOD

Model UXL6036YSS

Near Leander, Texas 78641

Kimo

Job Details: 05/13/2022

"Arrived onsite for vent hood not working. Upon inspection I found a soiled 120vac coming into unit. I tested the motor and found that it would just hum but not spin the fan blades. ordering new motor. Office to reschedule; ordrng 1 WPW10294006 (BLOWER-FAN)"

We serviced a

MAYTAG WASHER

Model MHW8630HC1

Near Austin, Texas 78745

Tyler L

Job Details: 05/13/2022

Arrived on site for complaints of water leaking. Found small tear in hose on dispenser. Also found bellow leaking a little amount. Will need new hose and bellow to complete repair. Office to reschedule.; O-emld tckt

We serviced a

FRIGIDAIRE DRYER

Model CRGR5700AS1

Near Austin, Texas 78724

Tyler L

Job Details: 05/13/2022

"Arrived on site complaints of blowing sand out. Found vent cover missing both screws and sitting loose. Found some sand in vent. Used vacuum to clean. Ran unit and no more sand or debris is coming out. Unit is making a loud grinding noise when in use. Found noise coming from motor, due to the mounting clips not secure. Secured mounting clips but they are bent, ordering more. Found unit not heating. Will need new motor, bracket, clips, and igniter to complete repair. Office to reschedule.; ordrng 1 134905000 (Switch) and 1 131560100 (Motor) and 1 131601100 (Bracket) and 2 131419800 (Clip)s"

We serviced a

MAYTAG DISHWASHER

Model WU284

Near Luling, Texas 78648

Andrey

Job Details: 05/13/2022

"Arrived on site to test unit for not washing dishes, tested unit found water not draining, extreme mold buildup, impeller is damaged with nozzle, needs multiple parts to fix unit , pump, motor, nozzle, drain impeller parts are located, additional parts might be needed to fix unit, Due to unavailable parts and unit having extreme mold and rust I do not recommend proceeding with repair ; ordrng 1 902598 (Pump motor assembly) and 1 912317 (Drain impeller) and 1 12001633 (Drain hose assembly) and 1 902807 (Spray arms) and 1 912324 (Nozzle)"

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FFSS2314QPAA

Near Lockhart, Texas 78644

Andrey

Job Details: 05/13/2022

"Arrived on site to test unit for not dispensing water, test unit found valve receiving 120 but not opening, replaced valve, now you can hear it buzz but still no water,water going to filter head but not coming out, ordering filter head office to reschedule ; ordrng 1 242009602 (Filter base)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT541SZDM00

Near Georgetown, Texas 78626

Lou

Job Details: 05/13/2022

"Arrived on site to inspect refrigerator freezer with condensation inside. Upon further inspection, I found the door gasket not sealing properly. Removed and replaced the gasket and used my heat gun to shape the gasket and it too would not seal properly. I am ordering the FC door and nameplate and office to schedule return service. No water leaks observed during service.; ordrng 1 LW10648583 (FC door SS) and 2 W11178521 (Nameplate)s"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ05

Near New Braunfels, Texas 78130

Andrew

Job Details: 05/13/2022

Arrived on site to test unit for intermittent ice production. Ice maker not responding to diagnostics. Needing ice maker to fix issue. ice maker was a RWO. Office to reschedule. ; O-emld tckt

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017FS0

Near New Braunfels, Texas 78132

Andrew

Job Details: 05/13/2022

Arrived on site to test unit for cooktop light not turning off. Found relay on control was burnt. Recommend replacing control. Office to reschedule. ; ordrng 1 W11552018 (Control)

We serviced a

WHIRLPOOL WINE COOLER

Model WUW35X15DS02

Near Lakeway, Texas 78734

Justin

Job Details: 05/13/2022

Arrived on site for a wine cooler throwing an LO error code for low temps. I gained access to the back of the unit and found a visible ice block at the low side on the compressor. This indicates a SS failure. The units SS is still under warranty. I am ordering a SS repair to install. Office to reschedule with a SS tech and 2 hour job.; ordrng 1 W11290645 (Compressor) and 1 R600 (R600) and 1 W10782280 (Evap) and 1 W11506635 (Access Valve) and 1 WPW10143759 (UV Drier)

We serviced a

WHIRLPOOL DRYER

Model WED6620HC2

Near Round Rock, Texas 78664

Cliff

Job Details: 05/13/2022

Arrived on site to replace previously ordered parts for dryer. Found part damaged in box. Ordering 2 outer doors to try to get unscratched panel. CL to inspect part prior to scheduling appointment. ; ordrng 2 W11318810 (Outer door)s and 1 Cltoinspect (CL to inspect)

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Temple, Texas 76502

Tyler

Job Details: 05/13/2022

"Arrived on site for washer bouncing around off balance during spin. Upon arrival confirmed issue. Found after further testing unit had a separated tub asm from tub shaft causing unit to bounce and go off balance. Failure lead to other possible part problems with gearcase, suspension, etc. will need office to reschedule once availability of parts is known.; ordrng 1 W10554251 (Inner basket) and 1 WP389140 (Block) and 1 WP21366 (Spanner)"

We serviced a

WHIRLPOOL WASHER

Model MVW7230HW0

Near Killeen, Texas 76541

Tyler

Job Details: 05/13/2022

Arrived on site for washer still going into soak in spin mode whenever it was plugged in immediately. Upon arrival confirmed issue and after further inspection found no error codes in Diagnostics but found that one unit was plugged in and power was applied unit would immediately kick into the cell cycle. Called whirlpool techline and spoke with JR sr#7733653034. Was instructed to check continuity to the Fossett switch and found that there was no continuity when the button was depressed or pressed. JR stated that this had the initial cause of failures from back in March. Due to unit being on dcv it had cause a circuit issue in the ui and ACU causing unit to think it was activated. Will need office to reschedule once availability of part is known.; ordrng 1 W11174419 (Faucet switch)

We serviced a

LG WASHER

Model WT5270CW

Near Austin, Texas 78735

Brandon

Job Details: 05/13/2022

"Arrived on site to inspect unit for loud noise during wash, found wash plate stripped and not making good contact with gearcase, ordering wash plate. ; ordrng 1 AGZ72909711 (Wash plate)"

We serviced a

SAMSUNG REFRIGERATOR

Model RF28HDEDTSR/AA

Near Kyle, Texas 78640

Brandon

Job Details: 05/13/2022

"Arrived on site to inspect unit for not cooling in RC, found RC defrost issue, will need control, Evap cover, and heater as well as unit will need to be defrosted. ; ordrng 1 Cnote (AUTH)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDB02

Near Killeen, Texas 76542

Tyler

Job Details: 05/13/2022

Arrived on site for refrigerator creating moisture in unit. Upon arrival confirm complaint in town for the inspection found that unit had a lot of water droplets on the upper ceiling side of the RC. Also found that the freezer had frozen water droplets scattered throughout compartment. The evaporator coil had a little to no frost nor any coolness to it to the touch from the frost that was present was wiped away. I didnt found that the dryer was at room temp with no heat transfer and some the compressor was overheated and running at. 75 A. Also heard a hissing noise coming from the compressor repair not confirm where the leak was. Unit at completion of diagnosis has a salt system failure and will need all system equipment in decompressor in our 600 equipment needed to complete repairs. Office to reschedule once availability of parts is known; ordrng 1 W11282685 (Evap coil) and 1 W11332033 (Compressor) and 1 WPW10143759 (Uv drier) and 1 W10913906 (Access valve) and 1 R600kit (R600kit) and 1 Nitrogen (Nitrogen) and 1 Cnote (Pr to order lokring fittings) and 1 Lokringkit (Lokring kit)

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW0

Near Austin, Texas 78759

Matthew

Job Details: 05/13/2022

Arrived onsite for washer not functioning correctly. Found UI not responding. Power cycled unit. UI now responsive. Ran test and all passed. Did have over suds issue. Talked to customer about detergent use. Dispenser parts broken. Office to reschedule ; ordrng 1 W11318818 (Cover)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS05

Near Austin, Texas 78746

Luis

Job Details: 05/13/2022

"Arrived on site for door issues. doors not evenly aligned,attempted to remold gasket,doors sealing correctly however doors not flushed with each other. Will order new gaskets.Sr#7733650153; ordrng 2 W10917313 (Gasket)s"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Austin, Texas 78717

Scott

Job Details: 05/13/2022

"Arrived on site for dishwasher still not washing properly . Ran diagnostics and found a lot of suds . Had to run multiple fill and drain starts to remove suds . After removing suds found dispenser is leaking . No water leaks detected at time of service. Call to set return ; O-emld tckt"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ11

Near Liberty Hill, Texas 78642

Vincent

Job Details: 05/13/2022

Arrived on site for icemaker not making properly ice. Inspected unit and work area and found icemaker assembly is the incorrect one and dispensing water all over the housing causing the ice bin to get frozen and not dispense. Office to order correct part and reschedule on 05/20/22 pm CX requested if possible 12-4 pm ; ordrng 1 WPW10300024 (Ice maker)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS01

Near Leander, Texas 78641

Vincent

Job Details: 05/13/2022

"Arrived on site for refrigerator ice not harvesting. Set unit on diagnostics and tested icemaker harvesting and it passed. I then tested ice tray water fill and it did not fill properly it would only fill for 4-5 sec. Per CX request he want to also replace the icemaker. Will need a UI. ; ordrng 1 W11557001 (Ice maker) and 1 W11533213 (UI)"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Jarrell, Texas 76537

Gerry C

Job Details: 05/13/2022

"Arrived to inspect spin issue. I found the basket was in the front right corner of the unit, touching the right inside of the cabinet. I corrected basket placement and tested the unit. There were no stored error codes and manual spin revealed the basket wobbling significantly. I found the drive hub screws were very loose and required tightening, one being broken already. The basket could then be seen to be 1/2+ out of round and will required replacement. No leaks observed during service. Office to contact the CX to arrange return service. ; ordrng 1 W10752719 (Basket assy) and 6 WP8533953 (Screw)s and 1 W10528947 (Hub assy) and 1 W11130362 (Suspension)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near Austin, Texas 78717

Scott

Job Details: 05/13/2022

Arrived on site for unit not draining . Found check valve is not opening correctly at times . Also valve might be seeping . Ordering valve and drain hoses . No water leaks detected at time of service. Call to set return ; ordrng 1 W10327250 (Valve)

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM404KPS0

Near Cedar Park, Texas 78613

Scott

Job Details: 05/13/2022

"Arrived on site for control flashing . Ran diagnostics got 8-4, 10-5,10-2, 10-4. Diverter motor is making very loud clicking noise . Looks like sump may be leaking . Found tsat holder rusting . Ordering Sump and float switch . Call to set return . Did recommend not using unit till repair ; ordrng 1 W11345228 (Sump and motor) and 1 W11036170 (Float switch)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Leander, Texas 78641

Scott

Job Details: 05/13/2022

"Arrived on site for no cool fridge . Temps are room temp in both sections. Compressor cold . Replaced start device and cap. Compressor would kick on for a sec pulling 13 amps , just buzz for a second and drop to 9 amps and die . Compressor locked up. Talked to CS , hes ordering all sealed system parts . Also found a pin hole in plastic water line (;see quick picks ) also ordering quick fits to fix line . No other leaks detected at time of service. Call to set return ; ordrng 1 1/4quickfitcoupler and 1 5/16quickfitcoupler and 1 CSorderingsealedsystem"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near Cedar Park, Texas 78613

Scott

Job Details: 05/13/2022

Arrived on site for fridge not cooling properly . Found evap frosted over . Fan is good. Element tested good and heating . Did change to 8 hr defrost . Found air dampener door sticking periodically. Ordering diffuser . No water leaks detected at time of service. Call to set return ; ordrng 1 W11175955 (Diffuser)

We serviced a

KITCHENAID RANGE

Model KSGG700ESS2

Near Cedar Park, Texas 78613

Scott

Job Details: 05/13/2022

Arrived on site for stuck keypad . Found the 3 button not responding even on hard power reset . Replaced UI console . Same issue but more buttons non responsive. Recording UI and ribbon cable . Call to set return. No gas leaks detected. ; ordrng 1 W11025616 (Rib ion cable) and 1 W11029431 (Ui)

We serviced a

GE DISHWASHER

Model GDF530PSM0SS

Near Georgetown, Texas 78628

Lou

Job Details: 05/13/2022

"Arrived on site to inspect dishwasher tripping the breaker. Upon further inspection, the customer advised that the unit would trip when the drain pump was to come on and then there would be standing water in the tub. I placed the unit in diagnostics showing no error codes. Continued with testing and I tested each component and the unit operated as designed. I tested the unit in a normal wash with heated dry and as soon as I pressed start, the drain pump would attempt to turn on and then the breaker would trip. I tested on a separate outlet and got the same results. I pulled the unit out and found dry water spots under the unit near the drain pump, but no evidence of a leak on the pump itself. While checking the drain pump I saw water drip from the element nut. I found where the element left connector is leaking water (photo) ; ordrng 1 WD05X30299 (Element)"

We serviced a

JENN-AIR RANGE

Model JGS9900BDS

Near Austin, Texas 78705

Wesley

Job Details: 05/13/2022

"Arrived onsite and found console partially unresponsive. Scheduling return for Thursday. ; ordrng 1 WPW10206071 (Control panel)"

We serviced a

WHIRLPOOL COOKTOP

Model wcg97us6hs00

Near Leander, Texas 78641

Kimo

Job Details: 05/13/2022

Arrived onsite for cooktop not staying in place. Upon inspection I found that the bracket that keeps the unit in place were missing. I am ordering the brackets screws and foam tape to solve the issue. Office to reschedule ; ordrng 2 WP3801F935 (Bracket)s and 1 12002793 (Foam tape) and 2 WP7101P062-60 (SCREW)s

We serviced a

WHIRLPOOL OVEN

Model JJW2430DS01

Near Austin, Texas 78704

Wesley

Job Details: 05/13/2022

Arrived onsite for persistent stuck key error. Advised customer that the panel would need to be replaced. Ordering console. Customer is planning to reach out to Jenn Air to discuss expense. ; ordrng 1 W11236887 (Console)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Austin, Texas 78723

Joe Z

Job Details: 05/13/2022

"Arrived onsite for The fridge is plugged in, water turned on, temperature is set to cold, but it is not cooling. Upon arrival unit is operating with no cooling in both FC and RC. Evaporator has no frost. Evaporator fan and condenser fans are both operating. Inspected compressor. Compressor is warm to the touch and only pulling 3 amps. Checked in with service management for assistance. It was determined that the unit needs a sealed system repair. Unit has a r600a refrigerant system. Spoke to CS. CS Will be ordering all parts for the repair and office to reschedule.; O-emld tckt"

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC2

Near Austin, Texas 78741

Tyler L

Job Details: 05/13/2022

"Arrived on site for install of previously diagnosed parts. Installed new geargase and cam. Tested unit in factory diagnostics and unit passed. Ran drain and spin cycle as well. No screeching noise anymore. No water leaks detected, job complete."

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Luling, Texas 78648

Andrey

Job Details: 05/13/2022

"Arrived on site to test unit for no heat, tested unit found shorted heater and bad thermostat, replaced parts tested unit, unit now is heating and running as designed, job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHV0

Near Leander, Texas 78641

Kimo

Job Details: 05/13/2022

Arrived onsite for DW not drying properly. Upon inspection I found that cx had his rinse aid cranked all the way up along with unsung pods which can cause drying issues. I adjusted the rinse aid down and advised customer to switch to liquid detergent. To help with the performance of the DW I also ran the diagnostics cycle and found that the unit is operating as designed. Job complete

We serviced a

WHIRLPOOL WASHER

Model ITW4300SQ3

Near Liberty Hill, Texas 78642

Vincent

Job Details: 05/13/2022

Arrived on site to for washer not advancing. Replaced timer and unit started to operate as designed at time of service. No water leaks observed during service. Job completed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near Luling, Texas 78648

Andrey

Job Details: 05/13/2022

"Arrived on site to test unit for water leak, tested unit found leak coming from fill tube, replaced fill tube, put ice maker through diagnostics cycle, cycle completed and filled with water, no leaks detected job complete"

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS02

Near Liberty Hill, Texas 78642

Vincent

Job Details: 05/13/2022

Arrived on site for oven not keeping time. Turn off main breaker for unit and swapped out the console. Turn power back on and helped CX connect it to WiFi. Explained to CX unit has to be connected to WiFi at all times to keep time correct. Unit is operating properly at the time of service. Job completed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986S1HZ01

Near Georgetown, Texas 78633

Lou

Job Details: 05/13/2022

"Arrived on site to inspect refrigerator lights not working. Upon further inspection, I found the waterbox & ice maker housing lights dim and the FC light completely out replaced the FC module and tested. All lights are operating as designed. No water leaks observed during service, job completed."

We serviced a

MAYTAG DRYER

Model MEDC200XW1

Near Georgetown, Texas 78633

Lou

Job Details: 05/13/2022

"Arrived on site to install previously diagnosed and ordered parts. Due to the rollers, tension pulley and belt failures, I removed and replaced the parts mentioned. Cleaned the lint form the unit and cleaned the roller axles. Tested unit and it is operating as designed. No lint observed at the end of service, job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Georgetown, Texas 78628

Lou

Job Details: 05/13/2022

"Arrived on site to inspect refrigerator not making ice and not water dispensing. Upon further inspection, I tested the water dispenser and nothing came out. I tested the ice maker in diagnostics test 56 and there were no error codes. Tested in test 57 and it harvested as designed. I tested the fill tube in test 45 and nothing. I removed the filter and retested the dispenser and fill tube and water dispensed. I advised the customer that the filter head is bad and will need to be replaced along with installing a new filter.

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS04

Near Leander, Texas 78641

Kimo

Job Details: 05/13/2022

Arrived onsite to install previously diagnosed pats. Upon arrival I installed new control and new inverter. And tested unit and found unit operating as designed. Job complete

We serviced a

WHIRLPOOL DRYER

Model MEDC465HW0

Near Austin, Texas 78747

Kevin

Job Details: 05/13/2022

"Arrived on site and inspected dryer and found L1 connection has burnt out and also burnt out terminal block. Retailer installer did not secure power cord to dryer cabinet with metal retainer. Power cord was not installed properly. Dryer is now working properly, job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ12

Near Austin, Texas 78744

Kevin

Job Details: 05/13/2022

"Arrived on site and inspected refrigerator and found some frost build up around inside of door, took picture The reason Frost has been improving is because food item was moved or consumed. confirmed freezer door is closing and sealing properly, refrigerator is operating as intended at this time, job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC300ESS03

Near Austin, Texas 78722

Luis

Job Details: 05/13/2022

"Arrived on site for ice build up. Found freezer door not sealing on right side,removed door and drawers,removed all ice in freezer compartment,checked slides,found slides not fully retracting causing door to not seal correctly. Replaced slides,cleaned out ice build up,reinstalled drawers and door tested door operation good,checked door seal good.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT720PADM1

Near Austin, Texas 78759

Scott

Job Details: 05/13/2022

Arrived on site . Replaced leaking sump and upper rail stops .ran diagnostics all checked normal. No water leaks detected at time of service. Job complete

We serviced a

MAYTAG WASHER

Model MVWB725BW0

Near Austin, Texas 78745

Tyler L

Job Details: 05/13/2022

"Arrived on site for install of previously diagnosed parts. Installed new valve, fabric softener, and bleach dispensers. Tested unit in component activation and cups and filling and draining properly. No water leaks detected, Job complete."

We serviced a

WHIRLPOOL MICROWAVE

Model KMHC319ESS5

Near Austin, Texas 78745

Tyler L

Job Details: 05/13/2022

"Arrived on site for complaints of no heat. Found u it working well for convection, but not heating at all on the microwave side. Found magnatron will need to be replaced. Recommended to customer to change out the capacitor and diode at same time.

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC503ESS01

Near Austin, Texas 78741

Tyler L

Job Details: 05/13/2022

Arrived on site for complaints of water dispenser flow. Found water just barely dripping out. Removed filter and water flow was normal. Advised customer that a new filter is needed.

We serviced a

LG REFRIGERATOR

Model LFCS25426D/00

Near Florence, Texas 76527

Gerry C

Job Details: 05/13/2022

"Arrived to inspect no cool. I found the compressor would run and there were no errors present. The compressor made a rattle, louder than expected and I suspect internal failure. There was very little heat on the high side discharge tube and no cooling present on the evaporator. I advised the CX that the unit would require the compressor, service port and dye drier at the least, but may also require the control board as well and I quoted separately for both. The CX will make a rescission and let us know if they would like to recede.

We serviced a

WHIRLPOOL VENTHOOD

Model WVU57UC0FS0

Near San Marcos, Texas 78666

Andrew

Job Details: 05/13/2022

Arrived on site to test unit for glass panel falling off. Customer stated when he spoke to whirlpool he was told repair would be covered since it has previously had the same issue. Verified with claims no P&L provided at this moment. Advised customer to contact whirlpool again to have them provide concession. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ05

Near Florence, Texas 76527

Gerry C

Job Details: 05/13/2022

"Arrived to inspect heating element after defrost. I found the single connector and the element was not fully seated and incorrectly routed, between the evap cover and fins. I corrected the pin seating and harness routing and tested. I verified via thermal camera 240+F (expected) and verified all other operations. No leaks observed during service."