Service History 968

Near Austin, TX 78745
Kevin
Job Details: 12/01/2018
DRYER WHIRLPOOL WED5300VW0 "Arrived on site and found element has failed after replacing element removed all lint from interior. Dryer is now operating properly, job complete."
Near New Braunfels, TX 78132
Robert
Job Details: 12/01/2018
DRYER MAYTAG MEDB765FW0 Arrived on job for complaints of not drying. Found not drying on sensor load thermistor not working taking time off too soon; ordrng 1 WP8577274 (thermistor)
Near Austin, TX 78748
Kevin
Job Details: 12/01/2018
DRYER WHIRLPOOL WED9151YW0 "Arrived on site and found element has failed, after replacing element dryer is not functioning properly. Removed all lint from interior, job complete."
Near Pflugerville, TX 78660
Wesley
Job Details: 12/01/2018
OVEN WHIRLPOOL WOD51EC0AS03 "Arrived on site and found unit fuse shorted. Replaced fuse. Also discovered improper and low voltage at fuse, advised that electrical problem must be addressed by an electrician."
Near Liberty Hill, TX 78642
Steve C.
Job Details: 12/01/2018
VENTHOOD WHIRLPOOL UXT4230ADS2 Arrived on site for the unit van hood has a scratch mark. Found the scratch mark is on the left side on the vent hood stainless steel. Found the part is unrepairable. Unit does have the 30 day cosmetic warranty. Advise customer Whirlpool will contact him.
Near Kyle, TX 78640
Kevin
Job Details: 12/01/2018
REFRIGERATOR WHIRLPOOL WRS325FDAB06 "Arrived on site and complaint is food is going bad. found refrigerator temperature is 33-35 degrees on the top shelf, took one picture. Temperature is 42 in fresh food bottom drawer, freezer temperature is 4-10 degrees, reported temperatures to tech line SR7723578559 Temperature is correct and they have no recommendations To replace any parts. Customer also noted that the bottom of the fresh food door protrude farther out than the freezer door tech line recommended adding permagum to the gasket this has helped but it is still not perfect. There is no condensation or frost in either sections, took pictures of everything. No water leaks from connections at time of service, Job complete."
Near Austin, TX 78747
Kevin
Job Details: 12/01/2018
REFRIGERATOR WHIRLPOOL GI6SARXXF02 "Arrived on site and found icemaker has failed after replacing icemaker it cycled immediately and filled. No water leaks from connections at time of service, job complete"
Near Liberty Hill, TX 78642
Steve C.
Job Details: 12/01/2018
OVEN WHIRLPOOL WOD51EC0HS00 Arrived on site for the unit will not turn on. Tested the unit and found nothing is responding. Remove the unit from the wall down the wires to the unit are not connected to a plug. Advise the Builder to contact a electrician.
Near Austin, TX 78748
Kevin
Job Details: 12/01/2018
DRYER WHIRLPOOL WED4815EW1 "Arrived on site and found dryer is heating properly but there is no airflow, dryer vent disappears into the floor and the homeowner inspected the other end underneath the house and found the installation was incorrect. After correcting the vent hose air flow is good. No for the repairs required at this time, job complete."
Near Temple, TX 76502
Al
Job Details: 12/01/2018
RANGE KITCHENAID KSEG700ESS3 Arrived to inspect Back right burner not working. I confirmed the complaint and removed and replaced the RR switch and RR element. I reassembled the unit and tested the unit and it tested as designed. JOB COMPLETE PARTS USED 10911303 & WP8273994
Near Austin, TX 78703
Luis
Job Details: 12/01/2018
REFRIGERATOR KITCHENAID KRFF707ESS01 "Arrived on site for ice build up on left side of fresh food evaporator. Found drain trout bent,damaged evaporator cover,crack in thermistor and thermistor in wrong location. Called tech support to document on going issue per tech support cover needs to be replace also with faulty parts. Installed new trout,harness assembly. Secured thermistor to correct location on suction line using a zip tie,installed new cover secured cover with 4 screws. File number 7723571491"
Near Lampasas, TX 76550
Al
Job Details: 12/01/2018
REFRIGERATOR WHIRLPOOL WRS325FDAB02 "Arrived to inspect side by side leaking water, not making any ice. Confirmed the complaint and removed the water filter, turned on the water supply and unit now has water to dispenser and water supply to ice maker. Customer to allow 24 hours for full ice production. JOB COMPLETE NO PARTS USED OOW"
Near Leander, TX 78641
James
Job Details: 12/01/2018
OVEN FRIGIDAIRE FFGF3017LBH Arrived on site and tested operation. Found f31 error in memory. Found control reading temp probe at 45 degrees. Ohmed temp probe and found to be reading at room temp indicating a faulty control. Installed new control and hard wired temp probe to control. Tested for proper heating. Unit working properly. Job complete
Near Killeen, TX 76542
Al
Job Details: 12/01/2018
WASHER WHIRLPOOL WFW92HEFC0 Arrived onsite for installation of dispenser system and expansion board. Installed and tested the unit. No leaks observed at the time of service.JOB COMPLETE
Near Leander, TX 78641
James
Job Details: 12/01/2018
DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived on site and tested operation. Found fault for failed motor. Found motor is not running in diagnostics. Installed new sump and motor assembly and tested operation. Unit working properly and all water connections dry at time of service. Job complete
Near New Braunfels, TX 78130
Diego G.
Job Details: 12/01/2018
RANGE AMANA AGR5330BAS3 "Arrived on site. Check for oven door issues. Found gasket not sealing oven door. Replaced gasket and tested, all functions tested OK. No leaks present. Job complete"
Near New Braunfels, TX 78130
Diego G.
Job Details: 12/01/2018
RANGE AMANA AGR5330BAS3 "Arrived on site. Check for oven door issues. Found gasket not sealing oven door. Replaced gasket and tested, all functions tested OK. No leaks present. Job complete"
Near New Braunfels, TX 78130
Diego G.
Job Details: 12/01/2018
RANGE AMANA AGR5330BAS3 "Arrived on site. Check for oven door issues. Found gasket not sealing oven door. Replaced gasket and tested, all functions tested OK. No leaks present. Job complete"
Near Austin, TX 78717
Lou
Job Details: 12/01/2018
DISHWASHER WHIRLPOOL WDT730PAHZ0 "arrived on site to install previously diagnosed and ordered parts. Before installing new UI and main control, I checked ohms to the element at the control and found it open. I checked ohms at the elements connections verifying that the wiring harness was not bad and again, I found it open. As I went to replace the element, I opened the part box that I was sent with and found that I had the wrong part. I notified the office of my findings and another tech was I; my area and had the part needed. Once the tech brought me the part needed, I removed and replaced the element and tested the unit and it operated as designed. I verified the element was working by pouring water on it and it sizzled as expected. No water leaks observed during service, job completed. I am returning the element that has been sent with me that is wrong. Office has been notified."
Near Austin, TX 78717
Lou
Job Details: 12/01/2018
DISHWASHER WHIRLPOOL WDT720PADB0 "Arrived on site to inspect dishwasher. Upon arrival, I questioned the customer regarding warranty and she advised that she moved in January 2018. The customer could not provide any documentation so I advised that they needed to contact Whirlpool to discuss warranty."
Near New Braunfels, TX 78130
Diego G.
Job Details: 12/01/2018
WASHER WHIRLPOOL WFW97HEDC0 "Arrived on site. Checked for dispenser issues. Found loose connection at dispenser motor. Repositioned and reconnected connector and cycled, all functions tested OK. Also instructed customer on detergent concentration on panel. No leaks present. Job"
Near New Braunfels, TX 78130
Diego G.
Job Details: 12/01/2018
WASHER WHIRLPOOL WFW97HEDC0 "Arrived on site. Checked for dispenser issues. Found loose connection at dispenser motor. Repositioned and reconnected connector and cycled, all functions tested OK. Also instructed customer on detergent concentration on panel. No leaks present. Job"
Near New Braunfels, TX 78130
Diego G.
Job Details: 12/01/2018
WASHER WHIRLPOOL WFW97HEDC0 "Arrived on site. Checked for dispenser issues. Found loose connection at dispenser motor. Repositioned and reconnected connector and cycled, all functions tested OK. Also instructed customer on detergent concentration on panel. No leaks present. Job"
Near New Braunfels, TX 78130
Diego G.
Job Details: 12/01/2018
REFRIGERATOR WHIRLPOOL WRS970CIDM00 Arrived on site. Checked for no operation issues. Customer stating refrigerator turned completely off and trips the breaker randomly. Called tech-support and there saying being that refrigerator is on a GFI breaker could be causing the problem. Instructed customer they will need to update With regular breaker instead of GFI breaker per tech support. No leaks present. Job complete File#7723577770
Near New Braunfels, TX 78130
Diego G.
Job Details: 12/01/2018
REFRIGERATOR WHIRLPOOL WRS970CIDM00 Arrived on site. Checked for no operation issues. Customer stating refrigerator turned completely off and trips the breaker randomly. Called tech-support and there saying being that refrigerator is on a GFI breaker could be causing the problem. Instructed customer they will need to update With regular breaker instead of GFI breaker per tech support. No leaks present. Job complete File#7723577770
Near New Braunfels, TX 78130
Diego G.
Job Details: 12/01/2018
REFRIGERATOR WHIRLPOOL WRS970CIDM00 Arrived on site. Checked for no operation issues. Customer stating refrigerator turned completely off and trips the breaker randomly. Called tech-support and there saying being that refrigerator is on a GFI breaker could be causing the problem. Instructed customer they will need to update With regular breaker instead of GFI breaker per tech support. No leaks present. Job complete File#7723577770
Near Jarrell, TX 76537
Arthur B.
Job Details: 12/01/2018
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived onsite for customer complaint of french door refrigerator getting frost on RH side of FC door. Found door not level. Adjusted door so that both sides are even. Door now sits well and level with cabinet. Ran test 036 for icebox fan and found no movement. Removed and replaced icebox fan. Reassembled and ran test 045. Unit called for water. No other issues found. All water connections were dry at time of service.
Near Little River-Academy, TX 76554
Arthur B.
Job Details: 12/01/2018
REFRIGERATOR WHIRLPOOL WRS325FDAM Arrived onsite for customer complaint of SxS refrigerator lights to illuminating. Removed and replaced both RC/FC LED modules. Both sections now come on and off as intended. No other issues found. All water connections were dry at time of service.
Near Harker Heights, TX 76548
Arthur B.
Job Details: 12/01/2018
DRYER WHIRLPOOL WED4850BW0 "Arrived onsite for customer complaint of dryer not heating. Removed back panel and found TCO with no continuity. Element and fuse check ok. P&L are as follows; 279816 (Cutoff)Have customer 10% military discount off labor. Removed and replaced TCO. Reassembled and tested. Unit now heats and tumbles as intended. Dryer vent and lint trap was clean of lint at time of service."
Near Cedar Park, TX 78613
Lou
Job Details: 12/01/2018
DISHWASHER WHIRLPOOL WDF320PADS2 "arrived on site to install previously diagnosed part. At the previous service call, I diagnosed the unit as needing a sump/motor assembly and quoted the customer. I removed and replaced the sump/motor assembly and tested the unit. The unit operated as designed. No water leaks observed during service, job completed."
Near Austin, TX 78703
Luis
Job Details: 12/01/2018
ICE MACHINE KITCHENAID KUIX505ESS1 "Arrived on site for faulty filter head,removed filter cover found broken filter head and damaged tubing. Installed new filter head and tubing reassembled unit, found signs of water leaking behind unit,found small leak at incoming water line. Tightened line no leaks found advised customer to have line replaced. Ran diagnostics all test passed unit working as designed."
Near Austin, TX 78703
Luis
Job Details: 12/01/2018
REFRIGERATOR WHIRLPOOL KRFC302EBS Arrived on site for unit off balance. Pulled unit out found back of flooring a little higher then front causing unit to lean forward. Reinstalled unit found hinge out of align. Realigned hinge adjusted front legs unit sitting correctly into enclosure
Near Austin, TX 78734
Paul
Job Details: 12/01/2018
REFRIGERATOR KITCHENAID KRFF707ESS01
Near Austin, TX 78734
Paul
Job Details: 12/01/2018
DRYER MAYTAG MGDC300XW1 Arrived onsite for the dryer not starting. I found the timer and timer motor defective. Call complete.
Near Austin, TX 78727
Lou
Job Details: 12/01/2018
OVEN WHIRLPOOL IBS350DS00 "arrived on site inspect oven not working. Upon further inspection, using my oven dolly, I remove the unit from the wall then turned the power off at the breaker. Using my multimeter, I verified ohms to the bake element and the broil element. I checked ohms to the thermostat and it was open. I removed and replaced the thermostat and tested the unit with it out of the wall and it operated as designed. I placed the unit back in its place and tested one more time on Bake at 350 degrees and the unit began to heat up and the display was showing the correct temperature. Job completed."
Near Marble Falls, TX 78654
Thomas L.
Job Details: 12/01/2018
WASHER GE GFWH1200H0WW Arrived on site for no spin condition. Cleared pressure hose and tested unit. Unit now operates properly. All water connections were dry.
Near Pflugerville, TX 78660
Wesley
Job Details: 12/01/2018
DISHWASHER KITCHENAID KDPE234GPS0 Arrived on site and installed sump and motor. Now unit is operating as designed. All checks good.
Near Georgetown, TX 78628
Jonathan
Job Details: 12/01/2018
REFRIGERATOR KITCHENAID KRSC500ESS00 "Arrived on site for refrigerator RC door not shutting. Customer stated that they had to left RC door to shut. Found 2nd shelf not in correct location and not allowing door to close all the way. Corrected shelf and tested. Leveled RC door with FC door. All tested good, no water leaks present."
Near Killeen, TX 76542
Arthur B.
Job Details: 12/01/2018
REFRIGERATOR WHIRLPOOL GS5VHAXWY00 Arrived onsite for customer complaint of SxS refrigerator getting frost near FC door. Advised customer that door was possible left open. Unit is cooling properly and making ice. All water connections were dry at time of service.
Near Blanco, TX 78606
Robert
Job Details: 11/29/2018
WASHER MAYTAG MVWB765FW1 Arrived on job for complaints of not spinning. Ran diagnostics and codes F6E3 communication lost F6E2 communication lost F2E1 UI stuck button and F0E3 overload. Real test on all three spins test good. Will need overlay to complete. Office to schedule part availability not showing. No leaks detected ; ordrng 1 W11135393 (OVERLAY )
Near Killeen, TX 76542
Al
Job Details: 11/29/2018
DRYER AMANA NED4655EW1 Arrived on-site to install heating element. Removed and installed the heating element and tested unit. Unit tested as designed. No lint observed at the time of service.JOB COMPLETE
Near , TX 78628
Steve C.
Job Details: 11/29/2018
OVEN WHIRLPOOL WOS51EC0HS00 Arrived on site for the unit has error code f8e0 low speed. Tested the unit and found the blower fan is not turning on but has voltage to the motor. The blower is defective. Replaced the fan blower and tested the unit. Unit works properly and job complete.
Near Georgetown, TX 78628
Steve C.
Job Details: 11/29/2018
REFRIGERATOR WHIRLPOOL WRF736SDAM10 Arrived on site for the unit is still not making ice. Tested the unit and found the ice maker Is rotating and filling properly. Ice bin sensor checks good. Ice maker is half full since previous repair of the ice maker replacement. Found the UI is barely readable and is faded. Found the UI is defective and causing the slow production of ice. 1 W10865870 (cntrl-elec)
Near Austin, TX 78748
Chase
Job Details: 11/29/2018
WASHER MAYTAG MVWB955FW1 MVWB955FW1 Arrived on site to check washer for leak. Found tub leaning to the left and hanging lower on left side. This is causing water fill through dispensers to splash over the tub ring. Removed washer top and found left rear suspension rod had come out of coupler and was just hanging. Refit the suspension rod and centered tub. Ran through test cycle and observed for leaks. No leaks found after repair. Advised customer on cycle selection and balanced loads. Suspension rods are not damaged but may have come loose from tub movement. Job complete
Near Austin, TX 78748
Chase
Job Details: 11/29/2018
DRYER AMANA NED4655EW1 NED4655EW1 Arrived on site to check dryer for not heating. Found power cord had a hard time staying in outlet. Tested outlet and found 122vac from L1-N and L2-N but less than 20vac across L1 and L2. This indicates an electrical wiring issue at the wall plug. Advised customer have a licensed electrician correct the electrical supply issue. Job complete
Near Georgetown, TX 78628
Lou
Job Details: 11/29/2018
WASHER WHIRLPOOL MVWB765FW2 "arrived on site to inspect washer making loud noise in spin cycle. Upon further inspection, the customer had a load of wash going so I stopped the cycle and let the unit drain. I placed the unit in diagnostics to test with no error codes. I ran the unit in manual test mode to drain the remaining water and spin the wet clothing and in the process of spinning, the unit wash making a loud grinding/screaming noise. Once I had the clothing removed I tilted the unit back to inspect the rotor, stator and gearcase. It looked fine so I placed the unit in manual test mode again and placed it in high spin and the unit continued to make the noise. I advised the customer that the unit needs a clutch and gearcase. I removed and replaced the gearcase and clutch and test the unit again and it operated as designed with no more loud noise. No water leaks observed during service, job completed."
Near Kyle, TX 78640
Kevin
Job Details: 11/29/2018
OVEN WHIRLPOOL WFG505M0BS "Arrived on site found customer is experiencing intermittent Issue with left front burner where it is not igniting. Replace burner cap and also found customer is experiencing temperature in oven is off. Replaced temperature sensor to correct issue, no further repairs required at this time, job complete."
Near Kyle, TX 78640
Kevin
Job Details: 11/29/2018
MICROWAVE WHIRLPOOL WMH31017FB0 Arrived on site and found lower interlock switch has fallen into cabinet: after correcting switch also found door Peg is warped. Will need to bring back a new door to correct Issue.; ordrng 2 W10156812 (spring)s and 2 W10562613 (cam-plate)s and 1 W10889333 (door/mw)
Near Austin, TX 78748
Leonardo
Job Details: 11/29/2018
MICROWAVE WHIRLPOOL WMH31017FS Arrived on site to test unit for bottom light staying on. Test unit and found bad board. Replaced board test unit and light coming on and off job complete
Near Kyle, TX 78640
Kevin
Job Details: 11/29/2018
REFRIGERATOR WHIRLPOOL WRT108FZDB02 "Arrived on site and found evaporator motor is not spinning, replaced motor and all function has returned to refrigerator. Refrigerator will take time to reach temperature, no water leaks from connections at time of service, job complete"
Near Kyle, TX 78640
Kevin
Job Details: 11/29/2018
DISHWASHER WHIRLPOOL WDF330PAHB2 "Arrived on site and sound door panel is scratched, supplied part is also scratched, took one picture. Will need to bring back another door panel to correct issue. No water leaks from connections at time of service.; ordrng 1 WPW10274895 (panel)"
Near Austin, TX 78748
Leonardo
Job Details: 11/29/2018
OVEN WHIRLPOOL WFE515S0ES1 Arrived on site to test unit for door not closing correctly. Test unit and found right hinge broken. Replaced hinge test unit and door closing correctly oven light turning off job complete
Near Austin, TX 78747
Leonardo
Job Details: 11/29/2018
RANGE WHIRLPOOL WFC310S0EB1 Arrived onsite to test unit for all burner not working. Test burners and found all elements were broken at connection. Also found switches not sending power to burner. Replaced all elements and all switches test unit and unit and all burners working correctly job complete
Near Austin, TX 78704
Leonardo
Job Details: 11/29/2018
DISHWASHER MAYTAG MDB4949SDM2 Arrived on site to test unit for unit leaking. Test unit and found unit leaking from fill valve connection. Secured connection test unit and unit not leaking anymore. Ran unit 5 times and no leaks present at this time.
Near Austin, TX 78746
Leonardo
Job Details: 11/29/2018
DISHWASHER WHIRLPOOL WDF550SAAS Arrived on site to test unit for unit not working. Test unit and found shorted keypad. Ordering new small board WPW10567589 and new over lay black wpw10557074 office to reschedule due to part expart; ordrng 1 WPW10558074 (OVERLAY BLACK) and 1 WPW10567589 (SMALL BOARD )
Near Austin, TX 78735
Luis
Job Details: 11/29/2018
REFRIGERATOR GE PSHS6TGXCDSS Arrived on site for noise issue. Power cycled unit compressor powered on customer complaint of noise from compressor. Due to type of compressor normal operation of compressor. Unit cooling correctly. Unit working as designed.
Near Austin, TX 78703
Scott
Job Details: 11/29/2018
WASHER MAYTAG MHWC7500YW0 "Arrived on site , replaced MCU . Ran diagnostics test cycle and calibration test . All checked good . No water leaks detected at time of service . Job complete ."
Near Austin, TX 78703
Scott
Job Details: 11/29/2018
WASHER MAYTAG LAT9304AAE "Arrived on site for not spinning . Found transmission has locked up. Quoted customer , declined service . Nomwater leaks detected at time of service . Job complete ."
Near Austin, TX 78759
Paul
Job Details: 11/29/2018
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Arrived onsite for the dishwasher making draining noises. Ms stated that the only thing the unit will do is drain when power from the wall switch is applied and nothing responds from the control panel. I tested the control panel and found none of the selections responding. I found the molex connector from the UI to the control had disconnected because the harness had gotten stuck to the rubber sound barrier on the inner door. I tie wrapped the harness to prevent this from happening again. I found the drain line running down hill from the disposal and I tie wrapped it and put a loop above the disposal. Call complete.
Near Austin, TX 78759
Paul
Job Details: 11/29/2018
OVEN KITCHENAID KEBS109BSS00 Arrived onsite for the oven that the door is locked and the power turned off. Ms stated this happened after a clean cycle. I found the thermal fuse opened. I explained that there could still be a fan issue or TOD issue with the unit and I wouldn’t know until the fuse was replaced. I replaced the thermal fuse and tested the oven. The door unlocked but the oven didn’t heat. I found the fan working good but the TOD was open. I replaced the TOD and retested the oven. The unit is working as designed. I showed ms that there was an existing hole cutout in the bottom of the cabinet and explained this needed to get closed up before attempting another clean cycle. Call complete.
Near Austin, TX 78757
Paul
Job Details: 11/29/2018
VENTHOOD UNKNOWN WVW57UC0FS0 Arrived onsite for the vent hood to replace the previously diagnosed parts. I replaced the blower fan and tested the unit. The unit is working as designed. Call complete.
Near Austin, TX 78731
Paul
Job Details: 11/29/2018
REFRIGERATOR WHIRLPOOL GX5FHTXVY010 Arrived onsite for the refrigerator to replace the previous diagnosed parts. I replaced all of the door gaskets and the freezer rails. I warmed all the gaskets to get them to go back to their original shape and seal correctly. The doors are sealing and closing as designed. Call complete.
Near Austin, TX 78731
Paul
Job Details: 11/29/2018
DISHWASHER KITCHENAID KUDS01FKSS0 Arrived onsite for the dishwasher to replace the previous diagnosed parts. I replaced the door hinges and tested the machine and the door. The unit is working as designed and the door is staying latched properly. There were no water leaks present at the time of service. Call complete.
Near Austin, TX 78705
Scott
Job Details: 11/29/2018
DRYER WHIRLPOOL LER3624EQ1 Arrived on site for dryer not heating . Found highlimit had blown again . Again highly recommend to have vents to outside cleaned .
Near Round Rock, TX 78681
Cliff
Job Details: 11/29/2018
OVEN GE CGS990SET3SS Arrived on site to replace ignitor and deflector assembly for oven. Replaced both parts and tested unit. Found all is functioning properly at this time.
Near Austin, TX 78726
Cliff
Job Details: 11/29/2018
REFRIGERATOR WHIRLPOOL KBFN506ESS0 Arrived on site to diagnose a refrigerator that is not producing enough ice. Tested unit and found ice in bin at level of bail arm contact. Advised homeowner if bail arm contacts ice and does not drop fully at the unit will not produce more. No failures were found at this time and all is working as manufacturer intended. No leaks were found at time of service.
Near Austin, TX 78726
Cliff
Job Details: 11/29/2018
DISHWASHER WHIRLPOOL WDF520PADM0 Arrived on site to diagnose a dishwasher if that will not drain. Tested unit and found broken glass stopping drain pump from running. Remove the glass from dishwasher and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.
Near Austin, TX 78732
Cliff
Job Details: 11/29/2018
WASHER MAYTAG MAT20PRAWW0 Arrived on site to diagnose a washing machine that is making unusual noise. Tested unit and found bearing for gear case worn out also Cam assembly and belt also worn out do to get his failure. All three parts will need to be replaced to complete repairs. Return date set for 12/04/18. Per CS notes on previous repair unit should have 1 year labor warranty.; ordrng 1 W11213879 (BELT)
Near Austin, TX 78734
Cliff
Job Details: 11/29/2018
REFRIGERATOR KITCHENAID KRFF707ESS01 Contacted customer to let them know I was headed their way. They requested only PR for visit. Office will need to reschedule call for PR only; ordrng 1 CNOTES (PR ONLY PER HOMEOWNER)
Near Austin, TX 78732
Cliff
Job Details: 11/29/2018
COOKTOP WHIRLPOOL WCG77US0HS00 Arrived on site to diagnose a cooktop with burners that will not light. Found burner caps missing causing those spread on gas. Burner caps will need to be installed to complete repairs. Return date set for 12/4/18.; ordrng 1 W11205294 (CAPS)
Near Georgetown, TX 78633
Jonathan
Job Details: 11/29/2018
REFRIGERATOR GE SSS25KPFPHWW "Arrived on site for refrigerator not dispensing water. Performed diagnostics and tested dispenser. Gained access to water line going through freezer door and found water line frozen inside door. Thawed water line out and tested. Tested heater fill tube heater. All tested good, no water leaks present."
Near Georgetown, TX 78628
Jonathan
Job Details: 11/29/2018
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site to install previous diagnosed parts. Gained access to vent and inter door panel. Removed panel, vent and console. Installed new. Performed diagnostics mode, no error codes. Ran test mode cycle. All tested good, no water leaks present."
Near Leander, TX 78641
Lou
Job Details: 11/29/2018
DISHWASHER WHIRLPOOL WDF330PAHB1 "arrived on site to inspect dishwasher not washing properly as not dispensing detergent. Upon further inspection, I placed the unit in diagnostics and tested with error code F4E3 showing. I cleared the code and continued with testing. The unit never dispensed the tub and the motor came on. I stopped the testing and checked the water line under the sink and found it was turned off. I turned the water on and began testing again. The unit operated as designed with no error codes at the end. No water leaks observed during service, job completed."
Near Cedar Park, TX 78613
Lou
Job Details: 11/29/2018
OVEN WHIRLPOOL WFE515S0ES1 "arrived on site to inspect oven temps on a range. Upon further inspection, I checked the main control to see if the unit had been calibrated by pressing and holding the Bake button for 5 seconds. I found that the unit was calibrated minus -30 degrees. I recalibrated to zero degrees and tested on Bake mode at 350 degrees using my thermalcouple and placing my thermal lead in the middle of the center rack. My temp reading at the 350 preheat was 359 degrees. My next two temp readings were 383 and 330 degrees. My average temp is 357 degrees. I left the calibration at zero (0) degrees due to my final readings. Customer not available to sign receipt. Job completed."
Near Georgetown, TX 78628
James
Job Details: 11/29/2018
RANGE WHIRLPOOL JJW8530CAB Arrived on site and installed new hinges. Found that the door is still not closing completely. Found unit will need hinge kit to repair issue. ordrng 1 12002111 (hnge kit)
Near Marble Falls, TX 78654
Thomas L.
Job Details: 11/29/2018
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site for soapdish not operating. The customer also informed me that it is not cleaning well And it is not cycling properly. Tested unit and found that the control is putting zero voltage to the washer motor. Will order control and will also bring pump and motor assembly as I don’t know if it works now or not because there’s no power to it. If I don’t need it I will return it.Office to reschedule due to part availability of control. ; ordrng 1 W11085683 (pump&motor) and 1 W11131683 (CONTROL)
Near Marble Falls, TX 78654
Thomas L.
Job Details: 11/29/2018
WASHER GE GFWH1200H0WW "Stops, says pause, took 2 hours, doesn’t drain, sometimes can hear running but unit is off, has to turn off breaker, keeps changing times, then goes back to regular times, sticks in drain, i spoke with Casey at manufacturer techline who suggested control, pressure switch, or debris could be causing issue. Control and pressure switch have not corrected issue. Will return Friday to make another attempt to locate possible floating debris causing pressureSwitch to continue to keep drain pump on. ; schdld next appmnt for 11/30 FRI !"
Near Hutto, TX 78634
Jerry C.
Job Details: 11/29/2018
REFRIGERATOR WHIRLPOOL WRF757SDEE01 "WRF757SDEE01 Arrived to instal parts. I found the prior diagnosis of the thermistors incorrect and they both tested within specification at 3.053 and 3.102 KOhms at 69.2 degrees, well within mfg specifications temp/ohms curve. The thermistor was placed correctly. I found large gapping at the rc drain tube connection and sealed. The right door was sagging to the left badly and I corrected. The chassis was out of square and I corrected. The ice maker housing was not fully seated and causing the ice bin door gasket to fold and leak air and I corrected. Operational test good, no leaks observed during service."
Near Hutto, TX 78634
Jerry C.
Job Details: 11/29/2018
MICROWAVE AMANA AMV2307PFB0 AMV2307PFB0 Arrived to instal parts. I found the diode connected to the incorrect terminal and moved it to the proper position. I used a truck stock fuse and then tested the unit. It heated and cycled as designed through several tests. Operational test good.; used 1 W10138793 (FUSE) from stock
Near Taylor, TX 76574
Jerry C.
Job Details: 11/29/2018
REFRIGERATOR WHIRLPOOL WRV986FDEM00 WRV986FDEM00 Arrived to inspect cooling issue. I found the rc evaporator with a very large mass of ice at the inlet. I tested all fans and they were working as designed. I advised the customer they had experienced a freeze up and it was stopping airflow and creating subsequent cooling issues. The customer will defrost the unit for 48 hours and I advised them to place several towels and check periodically to prevent spillage if the catch pan overfills. No leaks observed during service.
Near Taylor, TX 76574
Jerry C.
Job Details: 11/29/2018
WASHER MAYTAG MVWB835DW0 "MVWB835DW0 F9E1 and F7E0 codes stored. I found debris had stalled the rotor in the drain pump and that it had been humming for some time prior to service. I removed the pump and elected to replace it due to the stalled condition. I calibrated and tested the unit. Operational test good, no leaks observed during service. Drain safety strap added."
Near Salado, TX 76571
Al
Job Details: 11/29/2018
OVEN KITCHENAID KEBC107KSS05 "Arrived to inspect wall oven not heating properly after customers installed a new cooktop. I used my oven dolly and board, to pull the oven form the wall so I could access the control board. With my multimeter I tested the broil and bake element and got 28.5@ P5 and L1120 volts ac at L1 and control relayI determined after testing the unit the customer was sharing 240 volts with the newly installed cooktop.
Near Belton, TX 76513
Al
Job Details: 11/29/2018
OVEN JENN-AIR PRG3601P Arrived to inspect unit igniter not coming on allowing customer to bake. Removed and replaced the igniter and tested the unit. Unit tested as designed. Gas line was intact at the time of service.JOB COMPLETE
Near Austin, TX 78701
Luis
Job Details: 11/29/2018
REFRIGERATOR KITCHENAID KRSF505ESS00 "Arrived on site for cooling issue in freezer. Ran diagnostics freezer fan not powering on. Diagnosed failed fan motor. Installed new freezer fan motor,ran diagnostics fan powering on. Repair covered under AUTHO KHH9VHGEPL1"
Near Austin, TX 78746
Luis
Job Details: 11/29/2018
REFRIGERATOR JENN-AIR JFFCC72EFP02 Arrived on site for damaged freezer door. Found multiple dents on freezer door. Customer had new door shipped to them installed new freezer door checked door seal good.
Near West Lake Hills, TX 78746
Luis
Job Details: 11/29/2018
REFRIGERATOR KITCHENAID KBFC42FTS02 "Arrived on site for produce freezing in crisper. Checked damper on left side door seal,air leaking around housing added sealer around housing. Checked right side forum damper door not fully sealing correctly. Installed new damper on right side. If issue continues on left side that damper will need to be replaced."
Near Temple, TX 76504
Al
Job Details: 11/29/2018
DISHWASHER KITCHENAID KDTM404ESS3 "Arrived to inspect door not sealing. I verified the complaint and changed both the seal( damaged) and strike which was not connecting with the latch. The door did have a massive dood dent. Due to the massive dent in door, the unit requires a new door to be able to close and operate. Need Authorization ; ordrng 1 CNOTE (NEEDS AUTHORIZATION ) and 1 W10872619 (SS OUTER DOOR)"
Near San Marcos, TX 78666
Kevin
Job Details: 11/29/2018
OVEN WHIRLPOOL WOD51EC0AS02 "Arrived on site and replaced control board diagnosed on previous visit, set both ovens to preheat after replacement and they are operating properly. Took one picture of both ovens showing 350° at preheat. Job complete."
Near Cedar Park, TX 78613
Lou
Job Details: 11/29/2018
MICROWAVE WHIRLPOOL WMH32519HZ3 "arrived on site to inspect microwave heating issues. Upon further inspection, the customer advised that the unit heats too hot on short times and not hot enough on longer times. Using a cup of water, I tested the unit by placing the cup of water inside and heating on a 30 second quick heat and the unit operated as designed. Using a measuring cup with 2 cups of water at room temp (71 degrees) I tested by heating the water on high for one minute and the end temp of the water was 106-109 degrees. I verified voltage into the unit was 124V also. I contacted Techline and spoke to Kathy and provided her with my findings and she advised that the unit is operating as designed. Kathy also said that the fan loudness was normal due to this unit not having a cooling fan. I pulled the unit from the wall to test the damper and when I turned the unit on the damper opened up wide. I found a piece of duct tape in the vent gong out of the house that was keeping the dampe
Near San Marcos, TX 78666
Kevin
Job Details: 11/29/2018
WASHER GE GTW680BSJWS "Arrived on site and set washer into diagnostic cycle and found no error codes under test 1, ran test 10 and it filled to each level and stopped after reaching 7 inches, Took 1 picture. Ran test 12 and drain pump is working properly, spoke with tech line and they recommended replacing control board, will also bring back pressure hose to ensure repair on the next visit. No water leaks from connections at time of service.; ordrng 1 WH18X24934 (CONTROL BOARD) and 1 WH41X24191 (PRESSURE HOSE)"
Near San Marcos, TX 78666
Kevin
Job Details: 11/29/2018
RANGE WHIRLPOOL WEE730H0DW0 "Arrived on site and found error code for runaway temperature, took one picture. Broil element is on when no cycle is selected. Spoke with tech line and they recommended replacing control board. After replacing control board broil elements will stay off. Quoted customer for repair lowes extended warranty said they will reimburse from our receipt."
Near San Marcos, TX 78666
Kevin
Job Details: 11/29/2018
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 "Arrived on site and found no water is being discussed, replaced valve and it reservoir and all function has returned. No water leaks from connections at time of service, Job complete."
Near San Marcos, TX 78666
Kevin
Job Details: 11/29/2018
DRYER MAYTAG MEDC215EW1 "Arrived on site and inspected dryer and found rear drum seal is sticky, and is adhering to rear bulkhead. Cleaned off residue and motor can now start drum turning but it is still difficult to move by hand. Will need to bring back a new seal along with repair kit to correct issue. Dryer is new and no lint found at time of service.; ordrng 1 W10612022 (rear drum seal)"
Near New Braunfels, TX 78132
Diego G.
Job Details: 11/29/2018
WASHER MAYTAG MVWX655DW1 "Arrived on site. Check for control issues. Customer stating unit is kicking on by itself overnight and filling up with water. Called tech-support and they are saying we have a defective control. Replaced control and cycled, all functions tested OK. No leaks present. Job completeFile#7723549005"
Near New Braunfels, TX 78132
Diego G.
Job Details: 11/29/2018
WASHER MAYTAG MVWX655DW1 "Arrived on site. Check for control issues. Customer stating unit is kicking on by itself overnight and filling up with water. Called tech-support and they are saying we have a defective control. Replaced control and cycled, all functions tested OK. No leaks present. Job completeFile#7723549005"
Near New Braunfels, TX 78132
Diego G.
Job Details: 11/29/2018
WASHER MAYTAG MVWX655DW1 "Arrived on site. Check for control issues. Customer stating unit is kicking on by itself overnight and filling up with water. Called tech-support and they are saying we have a defective control. Replaced control and cycled, all functions tested OK. No leaks present. Job completeFile#7723549005"
Near Belton, TX 76513
Arthur B.
Job Details: 11/29/2018
WASHER WHIRLPOOL WFW96HEAC0 Arrived onsite for customer complaint of front load washer getting error code F8E1 (No water Detected) error. Ran test and found diverter valve hot side not opening. Fund diverter valve failed. Removed and replaced valve. Reassembled and tested. Water now enter as intended into tub. No other issues found. All water connections were dry at time of service.
Near Temple, TX 76502
Arthur B.
Job Details: 11/29/2018
REFRIGERATOR WHIRLPOOL MZD2766GEW Arrived onsite for customer complaint of SxS refrigerator leaking water. Removed bottom FC shelf and found slab of ice on floor bottom. Found drain channel with piece of sytrafoam. Removed obstruction and ran hot water they drain. Water flows well. Removed and clean all ice from floor bottom. No other issues found. All water connections were dry at time of service.
Near Killeen, TX 76542
Arthur B.
Job Details: 11/29/2018
COOKTOP WHIRLPOOL G9CE3065XB01 Arrived onsite for customer complaint of cooktop LF element and warming center not working. Removed cooktop and found loose wire connection at control board the connected warming drawer and LF element. Secured wiring and reassembled. Tested unit. All elements now work as intended. No other issues found.
Near Killeen, TX 76542
Arthur B.
Job Details: 11/29/2018
REFRIGERATOR WHIRLPOOL WRX988SIBM01 "Arrived onsite for customer complaint of french door cooling properly. Found RC evaporator all frosted up. Removed evaporator cover and defrosted evaporator. Found thermistor corroded. Also found UI display dim and numbers not illuminating. Removed and replaced thermistor and UI,HV control. Reassembled and tested. Good frost pattern forming on evaporator and good air flow. Parts were covered thru concession. All water connections were dry at time of service."