Service History 965

Near Austin, TX 78728
Lou
Job Details: 12/03/2018
MICROWAVE WHIRLPOOL WMH31017HS0 "arrived on site to install previously diagnosed and ordered parts. I removed the unit from the wall and removed the cover. I removed and replaced the main wiring harness due to the wiring to the venthood light and turntable motor being melted together. The customer purchased a venthood light at the previous service call. I removed and replaced the light. Before putting the unit back on the wall, I tested it and the magnetron was making a loud humming noise and the venthood light did not come on. I removed and replaced the magnetron, diode, and capacitor and main control. Tested the unit and it operated as designed. Due to the venthood light burning out and the wires being melted, it shorted the control. I advised the customer of the repairs. Job completed."
Near Austin, TX 78729
Lou
Job Details: 12/03/2018
WASHER WHIRLPOOL WFW75HEFW0 "arrived on site to inspect washer with F3E1 error code. Upon further inspection, I placed the unit in diagnostics and tested and it showed error codes F3E1 and F8E3. I cleared the codes and continued with testing. The unit operated as designed and at the end of testing the unit showed F3E1 error code again. I unplugged the unit and removed the back panel and top panel and inspected the connections from the tub to the air trap, air trap to sensor tube and sensor tube to the sensor. All connections were good. I removed the sensor tube from the sensor and air trap and checked for suds and they were clear. I reinstalled the parts and checked the J28 connector at the main control and it was good. Using my multimeter, I checked ohms from the main control J28 connector to the sensor and found the sensor to be open. I plugged the unit in and verified 5VDC at the J28 connector at the main control placing my black lead on J28-1 ad my red lead on J28-4 and I had 5VDC
Near , TX 78628
James
Job Details: 12/03/2018
RANGE WHIRLPOOL WFG515S0ES1 Arrived on site and tested operation. Found both front burner hard to ignite. Installed new burner head on front right but burner still having issue lighting. Found that unit will need new caps as the igniters are not sparking correctly due to caps. Also tested oven temps for customer concern of being too hot. Found oven average temp of 347 when set to bake at 350. Oven is heating properly. ; ordrng 1 W10881749 (cap-burner) and 1 WPW10183375 (cap-burner) and 1 WPW10515455 (burnr-head)
Near Cedar Park, TX 78613
Lou
Job Details: 12/03/2018
RANGE WHIRLPOOL WFE515S0ES1 "arrived on site to inspect range right front burner not working. Upon further inspection, I turned the burners on and all four operated as designed, except the right front burner did not heat on low. I found that the switch was shorted out. I removed and replaced the switch and tested the unit and it began to operated as designed. The element heated when the switch was turned to the low setting. I advised the customer of my finding. Job completed."
Near Kyle, TX 78640
Leonardo
Job Details: 12/03/2018
DISHWASHER WHIRLPOOL WDF330PAHS1 Arrived on site to test unit for unit not drying. Test unit and found heater working correctly. Advised customer that plastics and rubber will not dry. Customer is using rinse aid but plastic and Tupperware won’t dry job complete.
Near New Braunfels, TX 78132
Leonardo
Job Details: 12/03/2018
DISHWASHER WHIRLPOOL WDF510PAYS9 Arrived on site to test unit for unit not drying. Test heater and heater was working correctly. Unit washing and drying correctly. Customer head said she had just notice it didn’t have rinse aid.
Near Austin, TX 78704
Scott
Job Details: 12/03/2018
DISHWASHER KITCHENAID KDTE234GPS0 "Arrived on site for leaking dishwasher . Found supply valve has been leaking for awhile . Valve , door spring , and tub are starting to rust up . Will need to order tub ,spring and water valve . No other leaks detected . Quick pics attached . Customer is aware of time frame ; ordrng 1 8270020 and 1 W10327250 (fill valve assy) and 1 W10866978 (TUB)"
Near West Lake Hills, TX 78746
Scott
Job Details: 12/03/2018
WASHER WHIRLPOOL MHW8200FW0 "Arrived on site for not getting hot water . Ran diagnostics cycle , no error codes . All cycles are normal , filling during all stages normal . Found inconsistencies in omg reading on heater and sensor . Ordering heater , sensor and seal . Please call to set return . Nonwater leaks detected at time of service . ; ordrng 1 8181829 (SEAL) and 1 W10576399 (heater) and 1 WPW10467289 (sensor)"
Near Austin, TX 78728
Lou
Job Details: 12/03/2018
DISHWASHER KITCHENAID KDTE704DBL0 "arrived on site to install previously diagnosed and ordered part(s). Previous tech found that the main control was not sending voltage to the UI. I turned the power on to the unit at the switch on the wall and the unit powered up. I placed it in diagnostics and tested with no error codes. The unit operated as designed until the end when the fan was to come on and the unit shut down with no power at the UI. I removed and replaced the main control and tested again. I still had no power to the unit. I turned the power off at the wall and using my multimeter, I tested the junction box. With the power on, I was getting 122 volts. Plugged the connector to the fan and tested the unit and it came on but when the unit was to fill with water, the unit shut off completely again. I tested ohms to the motor at the connector at the control and it was good. I tested ohms to the water valve at the connection at the control and it was reading open. I removed the conne
Near Leander, TX 78641
James
Job Details: 12/03/2018
DRYER WHIRLPOOL WED8500BW0 Arrived on site and tested operation. Found unit taking multiple cycles to dry clothes. Inspected blower housing and found large clumps of lint built up as well as lint built up in dryer cabinet. Vacuumed all lint from unit and tested operation. Found drying issue due to a bird nest built in exterior vent. Instructed customer of finding and recommended to have the vent cleaned before using the dryer due to fire danger. Job complete
Near Georgetown, TX 78633
James
Job Details: 12/03/2018
DISHWASHER KITCHENAID KUDS02FRSS1 Arrived on site and tested operation. Found unit drained when cancel/drain selected. Ran diagnostics to test for errors and found none in memory. Unit working properly and drain is clear. Job complete
Near Austin, TX 78717
Lou
Job Details: 12/03/2018
ICE MACHINE KITCHENAID KUIA18PNLS5 "arrived on site to inspect ice machine leaking. Upon further inspection, I found the unit pulled out from the wall and plugged. Also, the water line water disconnected and the unit was dry on the inside. The customer advised that they came home one day and there was water all on the floor. The customer found that the main water line was leaking as was the water line coming from the valve to the back of the unit. The customer advised that the main water line was leaking even with the water turned off. I opened the door to the unit and found a large amount of mold on the tubing and inner walls of the unit. There was mold on the door and door bin. The customer questioned whether or not the unit could be repaired. I advised that the unit could be repaired if the parts are available, but I did not know whether or not the unit could be cleaned good enough to be used again. I advised the customer that I would notify my service manager and explain the situat
Near Georgetown, TX 78628
Lou
Job Details: 12/03/2018
MICROWAVE WHIRLPOOL WMH32519HZ1 "arrived on site to inspect microwave sparking. Upon further inspection, the customer advised that when they turned the unit on, it began to spark above the control panel inside the vent area. Using a cup of water, I turned the unit on for 30 seconds and could not duplicate the issue and found that the unit did not heat the water very well. I removed the unit from the wall and removed the cover. I found that the diode had arced on the capacitor wiring and also against the shield. I advised the customer of my findings. Due to the lack of heating and the arcing, I removed and replaced the magnetron, capacitor and diode ad tested the unit. The unit operated as designed. Job completed."
Near New Braunfels, TX 78130
Leonardo
Job Details: 12/03/2018
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Arrived on site to test unit for dishes coming out cloudy. Test u it and found unit over sudsing when no soap was put in unit for test. Cleared the suds test unit and unit test god. Unit leaving white film from unit over sudsing.
Near New Braunfels, TX 78130
Leonardo
Job Details: 12/03/2018
OVEN JENN-AIR JJW3830DS01 Arrived on site to test unit for F2E1 error shorted keypad. Tried resetting unit and error code still there. Will need new panel W11232121. ordrng 1 W11232121 (PANE CONTROL )
Near Austin, TX 78705
Scott
Job Details: 12/03/2018
WASHER WHIRLPOOL WFW9250WW00 "Arrived on site for LF error code . Ran diagnostics no error codes found , during wash cycle no problems with filling . At end of cycle unit would siphon water back into the machine. Units are stacked . After a few mins water would be visible in tub . Customer had also mentioned loads still wet at end of cycle . Informed customer he will need a plumber to look into stand pipe issues . No water leaks detected at time of service . Job complete"
Near Leander, TX 78641
James
Job Details: 12/03/2018
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site and tested operation. Found heater and all functions working properly. I did find the inner door beginning to rust. Unit will need new inner door to repair. Instructed customer that the inner door is factory only and the office will call to get on schedule once part eta given. Found all water connections dry at time of service. ; ordrng 1 W11174980 (INNER DOOR)
Near West Lake Hills, TX 78746
Scott
Job Details: 12/03/2018
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site for not finishing a cycle . In talking to customer , they had used the soak and wash cycle .Ran diagnostics cycle no error codes and unit performed normally but the dispenser door is sticking and sometimes will not stay closed . Ordering dispenser , return 12/7. No water leaks detected at time of service .; ordrng 1 WPW10671905 (dispenser)"
Near Georgetown, TX 78628
James
Job Details: 12/03/2018
DRYER WHIRLPOOL MGD8200FC0 "Arrived on site and tested operation. Found dryer making a rattling noise that gets louder the longer it runs. Found that the blower wheel has a warble to it when it turns. Attempted to replace but found it is seized onto the motor. Unit will need new motor, blower, blower housing and motor base to repair; ordrng 1 W11123147 (motor-drve) and 1 WPW10211911 (housing) and 1 WPW10242878 (base)"
Near Georgetown, TX 78628
James
Job Details: 12/03/2018
WASHER WHIRLPOOL WTW5000DW2 Arrived on site and tested operation. Found fault for motor clockwise circuit. Ran diagnostics and found motor making a bogged down sound when running clockwise. Inspected connections and found capacitor has failed. Unit will need new capacitor and control to repair; ordrng 1 W11158831 (CAPACITOR )
Near Austin, TX 78734
Paul
Job Details: 12/03/2018
WASHER WHIRLPOOL WFW92HEFW0 Arrived onsite for the washer with an F3E1 error again. I checked stored error codes and found an F3E2 & F8E3. I cleared the error codes and tried running diagnostics but the F3E2 reappeared as soon as the washer went to step C01. I checked the sensor from the ACU and my meter read 15.2K ohms. I replaced the ACU and tested the unit. I had the same results. Need to replace the lower harness and the sensor. Ordering WPW10467289 SENSOR & W10746378 HARNS-WIRE. RS for Thu 12/6.; ordrng 1 W10746378 (HARNS-WIRE) and 1 WPW10467289 (SENSOR)
Near Canyon Lake, TX 78132
Leonardo
Job Details: 12/03/2018
RANGE WHIRLPOOL WFE525S0HS1 Arrived on site to test unit for damaged front door panel. Foud damaged went to open box and found wrong color was sent and wrong brand. Received a Kenmore front panel not a whirlpool. Ordering new panel W11219379 office to reschedule. ; ordrng 1 W11219379 (FRONT DOOR PANEL STAINLESS )
Near New Braunfels, TX 78132
Robert
Job Details: 12/01/2018
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Arrived on job to replace rollers and rivet. Found clip that holds rivet missing. ; ordrng 1 W11251741 (CLIP)
Near Waco, TX 76704
Steve C.
Job Details: 12/01/2018
WASHER WHIRLPOOL WFW9400SW02 Arrived on site to replace all the parts per previous tech. Gain access to the control board and found the control is infested with roaches. There is also a roach droppings on other components on the unit. Office will need to contact AHS. ; saved tckt
Near Manor, TX 78653
Thomas L.
Job Details: 12/01/2018
OVEN WHIRLPOOL WOD93EC0AS01 Arrived on site at a lower oven door is locked. I’m walking lower oven door and tested lower oven with the door open in my hand holding the door latch closed. Both ovens work but lower oven latch needs to be replaced.
Near Georgetown, TX 78633
Lou
Job Details: 12/01/2018
DISHWASHER KITCHENAID KUDS30IXBT7 "arrived on site to inspect dishwasher top rack not pulling out all the way. Upon further inspection, I found that the top rack had jumped track on the left side and the left track stop is broken off. This is a completely different issue than before as the dispenser and back feed tube needed to be replaced. Both tracks need to be replaced due to them being twisted and bound and the stops are worn as are the tub wheels. I am ordering a track, 2 track rear stops, four (4) track tub wheels and will return with the prescreened track. I scheduled return service for 12/05/18. No water leaks observed during service.; ordrng 1 CNOTE (AUTHO PARTS) and 2 WPW10195622 (stop)s and 1 WPW10195623 (track) and 4 WPW10505748 (wheel-tub)s"
Near Austin, TX 78728
Tyler B.
Job Details: 12/01/2018
RANGE MAYTAG MGR6875ADS "Arrived on site for unit not working. Found unit powered on, but no buttons functioning. Unit will need control to complete repair.; ordrng 1 WP5701M802-60 (controlsw)"
Near Austin, TX 78704
Scott
Job Details: 12/01/2018
DISHWASHER KITCHENAID KDTM354DSS4 Arrived on site for leaking . Found diverter seal is leaking out the bottom of sump . Will need autho . Ordering sump and motor . No other leaks detected at time of service .; ordrng 1 AUTHO and 1 W10805015 (pump&motor)
Near Georgetown, TX 78633
Arthur B.
Job Details: 12/01/2018
WASHER MAYTAG MVWB950YW1 Arrived onsite for customer complaint of water leaking from top load washer. Manually filled unit. Found a little water coming from rear of tub where tub ring sits on tub. Also found rear dispenser not updated with siphon hole. Ordering new tub ring and dispenser to complete repair. R/S for 12/5. All water connections were dry at time of service.; ordrng 1 WPW10187307 (dispenser) and 1 WPW10362224 (ring-tub)
Near Dripping Springs, TX 78620
Kevin
Job Details: 12/01/2018
OVEN WHIRLPOOL WOD51EC0AS05 "Arrived on site and found upper door has a shallow dent on the left hand side, will need to bring back a new door panel to correct issue. Took one picture of dent; ordrng 1 W10577911 (oven door glass)"
Near Lakeway, TX 78738
Kevin
Job Details: 12/01/2018
DRYER WHIRLPOOL WED9470WW1 "Arrived on site and found error code F 28 for moisture center open, also found control panel is not functioning properly will need to bring back both to correct issue.; ordrng 2 WP3387223 (electrode)s and 1 WP3406653 (harns-wire) and 1 WPW10255229 (console)"
Near Austin, TX 78738
Kevin
Job Details: 12/01/2018
REFRIGERATOR JENN-AIR JUD24FCERS00 "Arrived on site and found compressor is running, condenser fan is running and both evaporator fans are running. There is no visible frost pattern on the evaporator and the over temperature alarm is chiming in blinking on the UI. Temperature in both sections is 70° spoke with tech line they recommended a sealed system repair. Also spoke with LM Will need to bring back compressor and evaporator to correct issue.; ordrng 1 SF8404 (STUB) and 1 W10143759 (drier (service)) and 1 WPW10772872 (compressor)"
Near Austin, TX 78738
Cliff
Job Details: 12/01/2018
OVEN WHIRLPOOL WOS51EC0AS04 Arrived on site to diagnose an oven that is not operating at all. Tested unit and found control panel thermal fuse open cutting power to control board. Replaced control panel thermal fuse and tested unit. Found all is functioning properly at this time.
Near Salado, TX 76571
Steve C.
Job Details: 12/01/2018
REFRIGERATOR KITCHENAID KSSC42FKS00 Arrived on site for the unit will not turn on. Tested the unit and found the lights will turn on when opening the door and found the unit UI was turned off. Turn the unit on and the compressor and all fans were working properly. Advise the customer to wait 24 hours for the unit to start freezing and cooling. All water connections were dry at the time of service.
Near Salado, TX 76571
Steve C.
Job Details: 12/01/2018
WASHER WHIRLPOOL MVWX655DW1 Arrived on site for the unit will not turn on. Tested the unit and there’s 120 volts to the control but the unit will not light up. Found the control has shorted. Replaced the control and calibrated the unit. Unit works properly and all water connections were dry at the time of service.
Near Pflugerville, TX 78660
Thomas L.
Job Details: 12/01/2018
RANGE WHIRLPOOL WFG505M0BB2 Arrived on site four unit tripping breaker. Found shorted control board. Replaced and tested. Unit no longer trips breaker. This is an inventory home and there was nobody to sign my ticket.
Near Manor, TX 78653
Thomas L.
Job Details: 12/01/2018
REFRIGERATOR WHIRLPOOL WRF555SDFZ06 arrived on site for no ice condition. Tested unit and found temperature is 0° in freezer and 38° in fresh food section. Water pressure to unit is good. Found a jammed cube in the icemaker injector blades. Removed jammed cube and icemaker completed cycle properly. Oh water connections or dry.Cnhalstead@gmail.com
Near Georgetown, TX 78626
Lou
Job Details: 12/01/2018
DISHWASHER KITCHENAID KDTE234GPS0 "arrived on site to inspect dishwasher with brown spots/stains inside. Upon further inspection, the customer advised that the unit has not operated since it was installed on 11/16/18. I placed the unit in diagnostics and tested and error code F4E3 appeared (motor not running). I cleared the code and continued with testing. The unit dispensed water into the tub but the motor never came on. I could hear the diverter moving. The drain pump and element operated as designed. I removed and replaced the sump/motor assembly and tested the unit again. It operated as designed with no error codes at the end. No water leaks observed during service, job completed."
Near Round Rock, TX 78681
Tyler B.
Job Details: 12/01/2018
WASHER MAYTAG MHWE900VJ00 Arrived on site for water level error. Found sensor failed. R&R sensor and tested good. No leaks on site Sensor
Near Round Rock, TX 78681
Tyler B.
Job Details: 12/01/2018
WASHER WHIRLPOOL LSL9244EQ0 "Arrived on site for no drain, found coupler broken and pump seized. R&R coupler and pump and tested good.no leaks on site
Near Round Rock, TX 78665
Jonathan
Job Details: 12/01/2018
COOKTOP WHIRLPOOL KCGS356ESS Arrived on site for cooktop not working. Per diagnostics and disassembled unit. Inspected unit and found spark harness grounded to frame. Removed failed harness and tested. Found spark module failed when harness grounded out. Replaced module and assembly unit. Tested unit and found flame on back left burner to high. Found valve open all the away. Adjusted valve and tested. All tested good.
Near Round Rock, TX 78665
Jonathan
Job Details: 12/01/2018
MICROWAVE WHIRLPOOL WMH32519HZ3 "Arrived on site for microwave venthood fan not operating. Performed diagnostics mode and tested fan. Found no response. Gained access to control and tested fan resistance and found opened. Removed microwave to test fan. Tested fan resistance and tested within range. Inspected wire harness and tested, no issues found within harness. Checked connector and found blue wire not setting in connector correctly and not making contact. Corrected connector and tested. Mounted unit and tested. All tested good."
Near Luling, TX 78648
Robert
Job Details: 12/01/2018
WASHER WHIRLPOOL WTW4855HW1 "Arrived on job for complaints of washer not starting. Attempted to run diagnostics but program wouldn’t run. When attempting to run cycle lock light flashing. Replaced latch and test no change. Need control to complete repairs, office to schedule because availability not showing for control. ; ordrng 1 W11256099 (CONTROL )"
Near Hutto, TX 78634
Wesley
Job Details: 12/01/2018
MICROWAVE WHIRLPOOL WMH53520CB3 "Arrived on site and found symptom of interlock sticking
Near Austin, TX 78704
Scott
Job Details: 12/01/2018
DISHWASHER WHIRLPOOL WDF330PAHS0 "Arrived on site for burning smell . Ran diagnostics , dispenser not opening ,wax motor in dispenser is stuck and burned out . Will need to order dispenser . Unable to verify leasing info at time of visit . Please call lease office to verify info and set return date ."
Near Austin, TX 78704
Scott
Job Details: 12/01/2018
DISHWASHER KITCHENAID KDTE334GPS0 Arrived on site replaced control ran diagnostics all features checked normal . Power cord is in good condition . No water leaks detected at time of service . Job complete .
Near Austin, TX 78703
Scott
Job Details: 12/01/2018
WASHER WHIRLPOOL WET4024HW0 "Arrived on site ,replaced latch . Ran diagnostics all checked normal . No water leaks detected at time of service . Job complete"
Near Austin, TX 78759
Scott
Job Details: 12/01/2018
DISHWASHER KITCHENAID KDTM354DSS5 "Arrived on site , replaced pivot tine . Racks are functioning as normal . Nonwater leaks detected at time of service . Job complete ."
Near Austin, TX 78759
Scott
Job Details: 12/01/2018
DISHWASHER KITCHENAID KDTE104ESS1 "Arrived on site for dishwasher not advancing . Ran diagnostics got conflicting error codes . Unit wouldn’t fill wash or drain . Replaced control board . Re-ran diagnostics . Unit would fill , wash motor came on for just a moment then died , unit would drain now .replaced sump and motor . Ran diagnostics again and unit completed cycle normally . No water leaks detected at time of service . Job complete ."
Near Austin, TX 78753
Joseph C.
Job Details: 12/01/2018
REFRIGERATOR WHIRLPOOL WRT311FZDW00 "Arrived on site for “not cooling in either section” complaint. Inspected unit and found no frost pattern on evaporator, with exception of ice over bimetal. Compressor is running. Ordering new compressor, drier, evaporator and access valve. Will need authorization, sealed system tech and two hours for call.; ordrng 1 NEEDSAUTHORIZATION (NEEDS AUTHORIZATION ) and 1 SEALEDSYSTEMTECH (SEALED SYSTEM TECH ) and 1 TJ90SF8404 (ACCESS VALVE) and 1 TWOHOURCALL (TWO HOUR CALL ) and 1 W10836706 (evaporator) and 1 W10843121 (drier-tube) and 1 WPW10507886 (compressor)"
Near Austin, TX 78747
Leonardo
Job Details: 12/01/2018
RANGE WHIRLPOOL WFE515S0EB1 Arrived on site to test unit for door not closing correctly. Test unit and found broken hinge on right side. Replaced hinge test unit and unit test good job complete door closing correctly.
Near Belton, TX 76513
Al
Job Details: 12/01/2018
WASHER MAYTAG MVWC565FW1 Arrived to inspect unit Not agitating. Confirmed the complaint and service tested the unit. Unit would not go into agitation or spin mode. I removed and replaced the capacitor and tested the unit. The unit tested as designed. I also zip tied the drain hose. All water lines were dry at the time of service.JOB COMPLETE
Near Kyle, TX 78640
Kevin
Job Details: 12/01/2018
REFRIGERATOR MAYTAG MFI2570FEZ05 "Arrived on site and inspected refrigerator and found water is dripping from where the waterlines terminate into the cabinet ceiling from the valve in the fresh food section. Took pictures. Will need to bring back both lines, icemaker to correct issue. No water leaks from connections at time of service; ordrng 1 67006317 (tube-water) and 1 WPW10444033 (tube-water)"
Near Austin, TX 78744
Leonardo
Job Details: 12/01/2018
RANGE WHIRLPOOL WEE745H0FS2 Arrived on site to test unit for for oven not getting to temp. Test unit and found bake relay not closing to turn oven on. Reset board test unit and unit heated to 375 degrees. Job complete
Near New Braunfels, TX 78130
Diego G.
Job Details: 12/01/2018
MICROWAVE WHIRLPOOL WMH31017HB2 "Arrived on site. Replaced control, switches, fuse and interlock. As soon as I plug it in fuse popped again. Found metal piece was making contact With lamp housing. Need new control, fuse and lamp holder. Office reschedule; ordrng 2 W10138793 (fuse)s and 1 W10210878 (housng-lmp) and 1 W10892389 (CONTROL )"
Near New Braunfels, TX 78130
Diego G.
Job Details: 12/01/2018
MICROWAVE WHIRLPOOL WMH31017HB2 "Arrived on site. Replaced control, switches, fuse and interlock. As soon as I plug it in fuse popped again. Found metal piece was making contact With lamp housing. Need new control, fuse and lamp holder. Office reschedule; ordrng 2 W10138793 (fuse)s and 1 W10210878 (housng-lmp) and 1 W10892389 (CONTROL )"
Near New Braunfels, TX 78130
Diego G.
Job Details: 12/01/2018
MICROWAVE WHIRLPOOL WMH31017HB2 "Arrived on site. Replaced control, switches, fuse and interlock. As soon as I plug it in fuse popped again. Found metal piece was making contact With lamp housing. Need new control, fuse and lamp holder. Office reschedule; ordrng 2 W10138793 (fuse)s and 1 W10210878 (housng-lmp) and 1 W10892389 (CONTROL )"
Near Dripping Springs, TX 78620
Kevin
Job Details: 12/01/2018
REFRIGERATOR WHIRLPOOL WRF555SDFZ05 "arrived on site and found customer is experiencing items freezing in the fresh food section. Spoke with tech line and due to temperature measurement of fresh food and freezer section they do not recommend replacing any parts, only adjusting humidity control on drawers SR7723560488 Also spoke with CS and agreed to replace user interface and damper.We quested that customer continue to monitor for correct operation. No water leaks from connections at time of service, job complete"
Near Austin, TX 78732
Cliff
Job Details: 12/01/2018
DISHWASHER KITCHENAID KDTM354DSS0 Arrived on site to diagnose a dishwasher that is not washing. Found circulation pump locked up. Pump would need to be replaced to complete repairs. Return date is set for 12/7/18. Homeowner is calling KitchenAid to see if they will help with repair at all. Office to look for parts and or labor authorization prior to your return trip.Pump (310.16+tax)Svc/Lbr (204.99+tax); ordrng 1 W10805015 (pump&motor)
Near Dripping Springs, TX 78620
Kevin
Job Details: 12/01/2018
OVEN WHIRLPOOL WOD51EC0AS05 "Arrived on site and customer is experiencing baking items cooking on the bottom but not browning on top. replaced Control board, ran both ovens on bake cycle and broil element is cycling on. Customer will monitor ovens for correct operation."
Near The Hills, TX 78738
Kevin
Job Details: 12/01/2018
WASHER WHIRLPOOL WTW8500DC5 "Arrived on site set washer into diagnostic cycle and found neither valve is working. After replacing valves water is now operating properly. No water leaks from connections at time of service, job complete."
Near Austin, TX 78749
Kevin
Job Details: 12/01/2018
DRYER MAYTAG MEDB850WQ0 "Arrived on site and found door catch has broken inside of door, after replacing catch door is now operating properly.
Near Georgetown, TX 78628
Jonathan
Job Details: 12/01/2018
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived on site for dishwasher not cleaning dishes or drying. Inspected unit and found filter clogged. Performed diagnostics mode, found error F7-E1. Gained access to element and found clips missing for kick plate. Measured amp draw to element and found not within range. Gained access to control and tested resistance and found opened. Tested at element at found opened. Removed dishwasher to install element. Found wrong element. Will need to replace element to complete repair. Schedule for Wednesday the 5th. Advised customer not use unit until repair is complete. Left unit unplugged at outlet underneath sink. ; ordrng 1 W10518394 (heater)"
Near Austin, TX 78737
Kevin
Job Details: 12/01/2018
DRYER MAYTAG MEDB765FW0 "Arrived on site and found start button response is intermittent, after replacing overlay it will now work properly. No further repair is required at this time no lent found in dryer at time of service, job complete"
Near New Braunfels, TX 78132
Diego G.
Job Details: 12/01/2018
COOKTOP WHIRLPOOL WCG97US6DS00 Arrived on site. Checked for leveling issues. Found grates not leveled on cooktop. Will need new grates for cooktop. Please ship direct to customer if possible. No leaks present. Job complete; ordrng 1 CNOTES (CNOTES ) and 1 W11172168D2C (GRATE KIT)
Near New Braunfels, TX 78132
Diego G.
Job Details: 12/01/2018
COOKTOP WHIRLPOOL WCG97US6DS00 Arrived on site. Checked for leveling issues. Found grates not leveled on cooktop. Will need new grates for cooktop. Please ship direct to customer if possible. No leaks present. Job complete; ordrng 1 CNOTES (CNOTES ) and 1 W11172168D2C (GRATE KIT)
Near New Braunfels, TX 78132
Diego G.
Job Details: 12/01/2018
COOKTOP WHIRLPOOL WCG97US6DS00 Arrived on site. Checked for leveling issues. Found grates not leveled on cooktop. Will need new grates for cooktop. Please ship direct to customer if possible. No leaks present. Job complete; ordrng 1 CNOTES (CNOTES ) and 1 W11172168D2C (GRATE KIT)
Near Bastrop, TX 78602
Thomas L.
Job Details: 12/01/2018
DRYER GE GTD42EASJ2WW Arrived on site for no operation. Found that the doors which is failing and will need to be replaced.; ordrng 1 WE10X23879 (DOOOR SWITCH)
Near Florence, TX 76527
Arthur B.
Job Details: 12/01/2018
WASHER MAYTAG MVWC400XW0 "Arrived onsite for customer complaint of top load washer not spinning. Tested unit and found lid lock not activating. Also found motor had a loud hum and barely spinning the basket. Removed motor,capacitor and lid latch and installed new replacements. Reassembled and tested. Unit now spins as intended. Calibrated unit. Unit completed successfully. All water connections were dry at time of service."
Near Killeen, TX 76541
Arthur B.
Job Details: 12/01/2018
WASHER WHIRLPOOL CAE2745FQ0 Arrived onsite to install new inner basket to top load washer from prior visit’s diagnosis. Removed defective inner wash basket. Installed new tub ring and balance ring. Reassembled. Tested unit. Unit now works as intended. All water connections were dry at time of service.
Near Spicewood, TX 78669
Cliff
Job Details: 12/01/2018
OVEN KITCHENAID KCMS2055SSS2 Arrived on site to diagnose a microwave that will not open. Tested unit and found latch actuator broken and not lifting release catch on microwave door. Replaced actuator and tested unit. Found all is functioning properly at this time.
Near Spicewood, TX 78669
Cliff
Job Details: 12/01/2018
DISHWASHER WHIRLPOOL WDF760SADB2 Arrived on site to diagnose a dishwasher with rocks that are not moving properly. Found left side of just her for upper rack broken and both right side rollers on lower rack broken. Replaced all three previously listed parts and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.
Near Spicewood, TX 78669
Cliff
Job Details: 12/01/2018
ICE MACHINE WHIRLPOOL KUIS18PNZW2 gate code 05657. Arrived on site to diagnose a ice machine that has filter is failing too soon. Tested all components of unit and found no mechanical failures with ice machine at this time. Advised homeowner due to flooding and water quality in area filters will vary in lifespan. The homeowner could install pre-filter on incoming water line to minimize the amount of sediment getting into actual machine filter. No other repairs are needed at this time and no leaks were found at time of service.
Near Austin, TX 78746
Brandon
Job Details: 12/01/2018
DISHWASHER KITCHENAID KDTM354DSS0 "Arrived on site for customer complaint of unit shutting down before cycle complete. I put unit into diagnostic mode, unit ran for 2 min and completely shut down. Found vent fan motor was faulty causing unit to shut down. ordrng 1 WPW10469574 (vent)"
Near West Lake Hills, TX 78746
Brandon
Job Details: 12/01/2018
OVEN WHIRLPOOL RGS-366 "Arrived on site for customer complaint of burners not heating evenly. Found worn out burner heads and caps, parts have been discontinued, collected service fee on cc. Parts department to look for parts ; ordrng 4 210608P (d burner cap (1pk))s and 4 210610 (ring d port)s and 2 210654 (d base assy)s and 1 CNOTE (OFFICE TO LOCATE PARTS) and 1 CNOTE (OFFICE TO SCHEDULE IF PARTS ARE FOUND)"
Near Spicewood, TX 78669
Cliff
Job Details: 12/01/2018
WASHER WHIRLPOOL WFW9200SQA12 gate code 4589. Arrived on site to diagnose a washing machine that is not starting properly. Tested unit and found no mechanical failures at this time and all parts and components are operating properly. Advised homeowner door may not have been closed completely causing issue. No leaks were found at time of service and no repairs are needed.
Near Spicewood, TX 78669
Cliff
Job Details: 12/01/2018
WASHER MAYTAG MVWB855DC3 Arrived on site to diagnose a washing machine that is causing heavy arcing when plugged in and throwing error codes. Found F6 into error code repeatedly occurring on control after reset. Called Whirlpool safety as requested and spoke with Christina. She advised not to do any repairs on the unit as they will contact the customer with options. Informed customer of their decision and no repairs were done at this time.Sr#7722766719.
Near Lago Vista, TX 78645
James
Job Details: 12/01/2018
REFRIGERATOR WHIRLPOOL GX5FHDXVB00 Arrived on site and tested operation. Found that the fans are running but the compressor will not start. Used a tester start device to check compressor and found compressor now running. Tested for cooling and found that the unit is beginning to cool down. Unit will need new start device to repair. ordrng 1 WPW10197428 (start relay)
Near Georgetown, TX 78628
Lou
Job Details: 12/01/2018
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "arrived on site to inspect noisy refrigerator. Upon further inspection, I found that the unit is very noisy and the noise appears to be coming from the Evap fan motor. I opened the fc section door and held the door switch in and when the Evap motor came on, the unit became noisy. When I let go of the switch, the noise stopped. I removed all the contents from the fc section and removed the Evap cover to find that the Evap tubing was rubbing or vibrating against the cover as was a portion of the evaporator. Using the sealer that was prescreened for today, I placed a piece on the edge of the fan motor bracket and the remaining sealer in the middle of the Evap cover so it would fit in between the evaporator and the cover. I put the cover back on and pressed the switch to engage the fan motor and the noise was greatly reduced to the customers liking. I put the contents back inside the fc section. No water leaks observed during service, job completed."
Near West Lake Hills, TX 78746
Brandon
Job Details: 12/01/2018
MICROWAVE KITCHENAID KOCE500ESS05 "Arrived on site for customer complaint of damage and door not closing properly. Found frame damage on bottom right corner of frame. Customer had “Geek Squad” out and she stated the tried to bang out the dent/frame damage with a rubber hammer. The door is closing properly, the bottom trim is scratched. Also found screw/frame stripped at upper oven trim. Called techline to document findings. SR# 7723563127"
Near Liberty Hill, TX 78642
Lou
Job Details: 12/01/2018
RANGE WHIRLPOOL WCG97US6HS00 "arrived on site to inspect burner on cooktop. Upon further inspection, I tested all of the burners by turning each one on. When I got to the middle burner it did not come on. I found that the burner cap was not the correct cap. The cap that was on the burner was the “Melt” burner cap that goes to the smallest burner (back right). I looked in the drawer to the right of the unit and found the correct cap for the middle burner. I placed it on the burner head and tested and it operated as designed. I left a brochure behind for the builder/owner and left a note with the burner cap advising that it only goes to the back right burner (smallest burner). No gas leaks detected during service, job completed."
Near Austin, TX 78754
Joseph C.
Job Details: 12/01/2018
RANGE KITCHENAID KSEG950ESS1 "Arrived on site for “rattling during heating” complaint. Spoke with Techline Ed Ref# 7723565353. Adjusted rear panel, due to buckling of metal, when heat rises. Baffle was bent. Removed and replaced baffle."
Near Seguin, TX 78155
Diego G.
Job Details: 12/01/2018
RANGE AMANA AER6303MFS1 "Arrived on site. Replaced control and cycled oven to 350°, all functions tested OK. Job complete"
Near Seguin, TX 78155
Diego G.
Job Details: 12/01/2018
RANGE AMANA AER6303MFS1 "Arrived on site. Replaced control and cycled oven to 350°, all functions tested OK. Job complete"
Near Seguin, TX 78155
Diego G.
Job Details: 12/01/2018
RANGE AMANA AER6303MFS1 "Arrived on site. Replaced control and cycled oven to 350°, all functions tested OK. Job complete"
Near New Berlin, TX 78155
Diego G.
Job Details: 12/01/2018
REFRIGERATOR WHIRLPOOL WRX735SDBM03 "Arrived on site. Check for no ice issues. Found bad module and icemaker. Replaced ice maker in cycled, all functions tested OK. Instructed customer to allow 24 to 36 hours for I spent to fill up all the way. No leaks present. Job complete"
Near New Berlin, TX 78155
Diego G.
Job Details: 12/01/2018
REFRIGERATOR WHIRLPOOL WRX735SDBM03 "Arrived on site. Check for no ice issues. Found bad module and icemaker. Replaced ice maker in cycled, all functions tested OK. Instructed customer to allow 24 to 36 hours for I spent to fill up all the way. No leaks present. Job complete"
Near New Berlin, TX 78155
Diego G.
Job Details: 12/01/2018
REFRIGERATOR WHIRLPOOL WRX735SDBM03 "Arrived on site. Check for no ice issues. Found bad module and icemaker. Replaced ice maker in cycled, all functions tested OK. Instructed customer to allow 24 to 36 hours for I spent to fill up all the way. No leaks present. Job complete"
Near Austin, TX 78730
Luis
Job Details: 12/01/2018
ICE MACHINE KITCHENAID KUIC15NLXS0 Arrived on site for no ice. Found broken wire on cutter grid ran diagnostics no water from smart valve unit passed all other diagnostics diagnosed unit will need cutter grid and smart valve; ordrng 1 W10585391 (WATER VALVE) and 1 WP2313637 (GRID CUTTER)
Near Seguin, TX 78155
Diego G.
Job Details: 12/01/2018
REFRIGERATOR KITCHENAID KRFF707ESS01 Arrived on site. Replaced evaporator harness with thermistor. Secured an added silver tape and positioned in correct spot on evaporator. No leaks present. Job complete
Near Seguin, TX 78155
Diego G.
Job Details: 12/01/2018
REFRIGERATOR KITCHENAID KRFF707ESS01 Arrived on site. Replaced evaporator harness with thermistor. Secured an added silver tape and positioned in correct spot on evaporator. No leaks present. Job complete
Near Seguin, TX 78155
Diego G.
Job Details: 12/01/2018
REFRIGERATOR KITCHENAID KRFF707ESS01 Arrived on site. Replaced evaporator harness with thermistor. Secured an added silver tape and positioned in correct spot on evaporator. No leaks present. Job complete
Near New Braunfels, TX 78130
Robert
Job Details: 12/01/2018
RANGE WHIRLPOOL WFE515S0ES0 Arrived on job for complaints of noise from switch. Found switch for front right burner burned and black. Replaced switch and test.
Near New Braunfels, TX 78130
Robert
Job Details: 12/01/2018
COOKTOP JENN-AIR JGD3430BS00 "Arrived on job for complaints of fan not working. Checked for voltage to motor none found. Checked connector at switch found it was unplugged. Reconnect switch and test, operation normal. No gas leaks detected. Job complete."
Near San Marcos, TX 78666
Robert
Job Details: 12/01/2018
RANGE WHIRLPOOL WFE540H0ES1 Arrived on job to replace broil element. After replacement test operation.
Near Dale, TX 78616
Robert
Job Details: 12/01/2018
WASHER WHIRLPOOL WTW8500DC3 Arrived on job to replace pump. After replacement of pump test washer cycle. Operation normal. No leaks detected
Near Austin, TX 78739
Luis
Job Details: 12/01/2018
REFRIGERATOR KITCHENAID KRFC704FPS01 "Arrived on site for unit not dispensing ice and deli drawer unable to open. Found soft closure not inserted correct to glide. Checked ice dispenser issue found unit completely missing ice plate and motor shaft. Ordering new glide,shaft and ice plate; ordrng 1 W10793257 (ICE PLATE) and 1 W10866163 (GLIDE CRISPER) and 1 W11228132 ( MOTOR SHAFT)"
Near Dale, TX 78616
Robert
Job Details: 12/01/2018
DRYER MAYTAG MEDB725BW0 Arrived on job for complaints of not heating. Found element open. Replaced element and test operation normal.
Near Pflugerville, TX 78660
Wesley
Job Details: 12/01/2018
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Arrived on site and found shorted icemaker. All else checks good. Installed new icemaker
Near Lakeway, TX 78734
Cliff
Job Details: 12/01/2018
MICROWAVE GE JKP85B083BB Arrived on site to diagnose a microwave oven combination with a microwave that is not heating. Tested unit and found magnetron and diode shorted out. Replaced both parts and tested unit. Found all is functioning properly at this time.