Arrived onsite to replace the left door as recommended by tech line from the previous visit. Replaced the door. Tested the water dispenser and water did come out. Let customer know that the filter needs to be replaced. No issues at this time. Job complete

"Arrived on site for no ice. Removed grill,disconnected fill tube checked air flow through line no air flow diagnosed a frozen fill tube,advised customer to power unit off for a couple hours with freezer door open to allow line to defrost. If issues continues customer will need a new freezer door.

"Arrived on site for water dispenser working slow after the last repair. I tested the water dispenser and found it filling properly. I called techline and spoke to Bruce and shared my findings with Him, he stated the water dispenser is working as designed if it is filling 8 oz in 8 seconds. He recommended no repair needed today I received sr7733001784. I spoke to the customer and they stated they wanted the regulator removed, I spoke to them about removing the regulator and that high water pressure will cause damage to the valves and causing them to fail.

"Arrived on site and inspected washer and found hot water valve is leaking into tub. Sound cold water from source will not turn off at faucet and showed customer this may be an issue for a plumber in the future.After replacement washer is no longer leaking into tub, job complete"

"Arrived on site and replaced damper on vent hood, job complete"

Arrived onsite to replace part that broken. Replaced part. No issues at this time. Job complete

Arrived to perform Technical Service Pointer #: W11540964. I verified the unit had brass colored washers. I removed and replaced the element and tested per TSP instructions. The unit operated as designed and no leaks were observed during service. Special Project code S17304

Arrived on site to install previously diagnosed parts. We installed the new tub and then tested the unit. We found the unit now working as designed. No leaks observed at the time of service. There was no need to install the new drain line. Call complete.

"Arrived to inspect restricted filter flow. I found the unit did have severely restricted flow and with the filter removed, the issue disappeared. The filter had a large amount of cloudiness when shaken and I flushed the unit thoroughly and viewed the water with 10X power magnification and didnt see any further debris. The CX switched their whole house filtration system to bypass, allowing chlorinated city water to enter the entire water system of the unit. They will allow the water to sit for a few days and then check for debris at that time. Operational test ok, no leaks observed during service."

"Arrived on site and replaced microwave door diagnose by previous technician, job complete"

Arrived on site for range oven not working.

Arrived on site for range oven not working.

"Arrived to instal previously diagnosed and ordered parts. I tested the ignition element and it showed 182.4 ohms, which is three times above the expected resistance on a good igniter. I removed and replaced the element and tested. Operational test good, no gas leaks detected during service.

"Arrived on site to test unit for not washing properly. Found actuator popped out of shifter. Replaced actuator, tested unit, unit now working as designed. No leaks detected. Job complete."

Arrived on site for washer banging around during the spin cycle. Upon arrival confirm the complaint with the customer. Found no errors in diagnostics but I did also find that the washer was sitting too low to the ground causing unit to touch the ground when filled. I also found out the further inspection that the pressure hose was kinked due to how the factory had wired in the main hardest assembly causing pressure readings to be thrown way off and unit would fill in drain in shorter intervals than it was supposed to. After re-pathing the pressure tube I reassembled and tested unit and found washer could run a full normal cycle both filling agitating and draining as designed with no failures customer also noticed that unit was much quieter and spun out much better than it had since she bought it and its pleased with the pair. Call complete

Arrived on site to test unit for grates broken not letting pots sit correctly. Also found 2 knobs broken not allowing burner to turn on or off. Will order new knobs and grate kit. Office to reschedule ; ordrng 1 W11214957 (Grates) and 2 W11366438 (Knob)s

Arrived on site to test unit for bottom of interior cavity cracking. Test unit and found customer used foil paper at the bottom of the unit. Per the manufacture you are not to put foil paper at the bottom because it will get stuck and damage the unit.

"Arrived on site to install previously diagnosed gear case, shift actuator and cam kit, replaced parts , tested unit, unit now running as designed, job complete"

Arrived on site and replaced heating element per special project S17304

Arrived onsite for rattling and found coins lodged in a drum baffle. Removed coins. Unit is now operating as designed all checks good. Advised customer on repair.

"Arrived on site to inspect unit for not cleaning dishes without popping a breaker, upon inspection I found no burn marks and when I ran a full diagnostic cycle I did not experience a pop. Instructed customer to have breaker tested and replaced and we can return with controls. Office to reschedule ; ordrng 1 W11305296 (CONTROL)"

Arrived onsite and found unit had 2 of 3 thermostats blown in the back. Ordering thermostats to complete repair. Advised customer on status.. ; ordrng 1 318003614 (Tod) and 1 318003624

"Arrived to inspect unit heating issues. Customer advised its burning the pies on top and feels they are being cook unevenly. I accessed diagnostics mode and found the unit had no error codes and remained to gauge the actual temperatures and the temperature registered 350 when set to 350. No parts needed at this time, unit working as designed."

Arrived on site to diagnose a range that is giving F9 error. Found wall outlet not powering range and an electrician will be needed to correct issue.

Arrived on site to replace heating element for dishwasher. Replaced element with updated part and all is working properly at this time. No leaks were found at time of service.

"Arrived on site ,replaced motor and blower wheel. Dryer is performing as designed . No lint build up at time of service. Job complete"

Arrived on site to test unit for no elements working. Test power and found correct power coming in. Found green ground wire connected to neutral. Removed ground from neutral and secured to ground screw. Plugged unit back in and elements started working and oven working. Called Techline and let Techline customer could be loosing voltage.

"Arrived on site for a vent hood with lights not turning on. I tested the lights and found no voltage going to the,. I gained access to the light switch and found it bad. We will return with the switch already on order to install. Office to reschedule. ; O-emld tckt"

"Arrived on site for water leaking. Diagnosed leak at filter head,replaced defective filter head,turned on water source no leaks at line or connecting tubing,tested water dispenser good no leaks."

"Arrived on site to inspect refrigerator ice maker not making ice and water dispenser not dispensing. Upon further inspection, I tested the water dispenser and found it not dispensing. Tested the ice maker and it is harvesting but not getting water. I found the reservoir frozen due to the fan scroll not sealing at the air tower and the cold air coming off the evaporator is freezing the water in the reservoir. Using some permagum from my van stock (212643) I sealed the gap between the scroll and tower and using my steamer, I defrosted the reservoir. Retested the water dispenser and ice maker and both are operating as designed. When I opened the RC door, I found the bottom hinge making a loud squeaking noise and the RC door at the top was badly warped. I placed a grease on the hinge and it repaired the noise, but I will have to order the door. I am ordering the right RC door and nameplate and office to schedule return service. I advised my customer that the door will take 6-8 weeks to arrive. No water leaks observed during service.; ordrng 1 W11395841 (Right RC door) and 2 W10839793 (Nameplate)s"

Arrived on site for unit not powering. Unit has power customer just had trouble connecting unit to WiFi. Customer followed the app steps and was able to successfully connect. Unit operates as designed.Job complete

Arrived on site for unit not powering. Unit has power customer just had trouble connecting unit to WiFi. Customer followed the app steps and was able to successfully connect. Unit operates as designed.Job complete

Arrived onsite for dryer not tumbling. Upon inspection found failed belt and pulley.

Arrived on site for a refrigerator that was not dispensing ice. I tested the dispenser and could not hear it energize. I tested voltage to the dispenser motor and found a good 120VAC. This indicates a faulty motor. I installed the motor and tested the unit. I found it now working as designed. Call complete.

"Arrived on site for unit leaking water and not dispensing water. Upon arrival found frozen reservoir and water leaking from fill valve to hose. Need to replace gaskets, fill valve, hose and fan assembly.

Arrived onsite for unit leaking. Tested the unit with a full tank of water. Unit working with no leaks but customer did say she washed semi big sheets. Let customer know that the big sheets can cause the water to drip out of the unit because of how much water is used In this particular unit to wash. Let customer know to keep laundry at minimum to avoid water leaking from the unit. No issues at this time. Job complete

Arrived onsite for refrigerator not dispensing water. Upon inspection I found dual valve not operating properly. I replaced valve and tested unit and found unit operating as designed no leaks at this time. Job complete

Arrived on site to diagnose microwave that was throwing F1E4 error and didn't seem to be running. On arrival plugged in unit and turntable started moving on its own. Checked interlocks and found the lower interlock was incredibly loose and not making a good connection. Removed interlocks and adjusted / tightened. Tested unit and verified it was working as designed and operating properly. If issue repeats we need to replace interlocks and switches / control. Call complete.

"Arrived onsite to install previously diagnosed parts. Upon arrival I installed new heater,tub seal, and rack wheels. And tested unit and found unit operating as designed. No leaks.

"Arrived onsite to install previously diagnosed parts. Upon arrival I installed new heater,tub seal, and rack wheels. And tested unit and found unit operating as designed. No leaks.

"Arrived on site to diagnose dryer that takes roughly 2 cycles to dry clothes. Ran unit on timed and verified unit is heating and has good airflow. I asked the customer if they were using the energy efficient cycle and they confirmed that they are. Advised that the cycle uses less heat and will leave the clothes slightly damp when it ends. Advised to use the sensor or timed cycles for a stronger dry since the unit is working as designed with the energy saver cycle. No mechanical failures found, verified unit working as designed. Call complete."

Arrived onsite for refrigerator tripping breaker. Upon arrival refrigerator was hooked up to alternate outlet. Customer stated that when connected to refrigerator wall outlet the unit would trip breaker. Customer has had unit plugged into alternate outlet for over a month without issues. Recommended customer get with builder and request to replace outlet and breaker. Arch fault/ GFCI breaker causing issues. Job complete

"Arrived on site and inspected dryer and found thermal fuse has failed. After replacement found airflow is restricted through dryer and recommend to homeowner that vent to the exterior be clean/cleared before dryer is used again, job complete

"Arrived on site and inspected refrigerator and found door is dented,. Spoke with SR and will need to re-order and confirm part that comes in is regular stainless steel color not black stainless steel; ordrng 1 W11532925 (Stainless steel door)"

Arrived on site to diagnose a cooktop that has a burner not regulating temperature. Found rf infinite switch failed and replaced it. Tested unit and found all is functioning properly at this time.

"Arrived on site for install of previously diagnosed parts. Installed new lid lock. Unable to test, as the unit is still uninstalled with no hookups. Job complete."

Arrived onsite for the light in the freezer not lighting up. The tenant at the door said the light is working and was not allowing us to enter to check on the unit. No issues at this time. Job complete

"Arrived on site to test unit for water leak, tested unit found broken softener dispenser, when in rinse and drain mode water leaking from the side of dispenser, ; ordrng 1 5304520585 (Fabric softener dispenser) and 1 5304518640 (Fabric softener cover) and 1 5304518649 (Hose assembly)"

Arrived on site for complaints of stovetop heating elements not working correctly. Turned all knobs to high and took a video for 30 seconds, then took another video to document the way the cycle on and off. Called techline and they confirmed this is normal operation. Customer concerned with the way they turn off very fast and dont stay on very long. Advised customer that without anything actively cooking the high limit will be reached quickly. Tested each element with pot of water and the elements all stayed on much longer. Unit functioning as designed, job complete."

"Arrived on site for door issues. Found right side fresh food door not fully staying closed,adjusted door stop tested door operation good right side door staying closed and making a good seal."

Arrived on site to pull/remove parts to be rebuilt per home warranty. I removed the two right hot lights and two right box lights. Advised the customer that our office would contact them when the parts return and schedule return service.; O-emld tckt

Arrived on site for SAFTEY oven not heating and leaking gas. called SAFTEY and let them know there was no gas leak and that the unit needs bake ignitor . Replaced bake ignitor and test unit by preheating to 350. Unit operates as designed. Job complete

Arrived onsite for unit not making ice. Upon arrival found ice stuck mid harvest. Unit will not rotate to complete harvest. Need to replace icemaker. Replaced icemaker. Tested unit by forcing harvest. Unit operated correctly and filled with water. Job complete

Arrived on site for the dryer bulb breaking. I inspected the unit and work area. I found the dryer bulb cover broken allowing the bulb to be damage during a drying cycle. I am ordering the cover. The office will reschedule when we have an eta on the part. ; ordrng 1 W11226088 (Lens)

"Arrived to inspect noise. I found the unit would make a chiming and screeching nose during operation, until the door was opened. The blades on the convection fan were contacting the chassis and I adjusted accordingly. I tested the unit and it operated as designed after the adjustment. Operational test good."

Arrived onsite and found seized motor. Replaced dispenser motor. Unit is now operating as designed. Advised customer on repair. All checks good.

Arrived on site to diagnose a dishwasher that is not cycling properly. Found circ pump motor failed and control shorted. Replaced both parts and tested unit. Found all is functioning properly at this time and no leaks were found after service was performed.

Arrived on site for dryer making rattling noise. Upon arrival confirmed issue and after further inspection found that the back rollers as well as the front had bearings that were slightly starting to go bad. I also found that the exhaust pipe on the back where the venting connects was missing the mounting bracket causing it to rattle once a dryer heated up enough. I replace the rollers and inform customer of the office or reschedule once availability of the mountain clip is known; ordrng 1 8572105 (Exhaust mounting clip) and 1 Cnote

Arrived on site for a dishwasher with console issues. I tested the unit and found several buttons unresponsive. I attempted to put the unit into diagnostics mode but was not able to. I gained access to the UI and found some liquid on the UI connector at the UI. I found the UI needing replacement. I installed the new console and then tested the unit. I found it now completely responsive and running as designed. No leaks observed at the time of service. Call complete.

"Arrived on site to inspect refrigerator water dispenser not working and ice maker issues. Upon further inspection, I found the ice maker was leaking water and forming a large block of ice under the bin and inside the ice bin. Tested the water dispenser and no water dispensed. I found the reservoir was frozen and there is a gap between the fan scroll and the air tower. Using permagum prescreened for this call, I sealed off the gap and using my steamer, I defrosted the reservoir. Tested the water dispenser and still no water. Removed the filter and retest3d and the dispenser operated as designed. Advised the customer that the filter is bad and needs to be replaced. Replaced the filter an retested and unit is operating as designed. Tested ice maker and it is operating as designed. No water leaks observed during service, job completed."

"Arrived onsite for the unit nor filling with water correctly to wash. Customer had explained that another company had come out and replaced the water valve because it was clogged and also they had a low flow water issue through out the house and they had to replace there filtration system, and once it was replaced they may have had sand or other debris come through the hoses. Checked the hoses and the water valve to the unit. Was able to get the fill hoses to spray out some sand and the hot water side as well. The valve was Clear. No leaks at this time. Job complete"

Arrived on site for dishwasher needing new heating element due to sp W11540964 - Special Project S17304. Upon arrival confirmed issue and found heating element did need to be replaced due to old style having the recalled gold fittings. Installed new element then tested unit while it was still out of the hole to make sure there were no leaks before putting back in place. Found no signs of leaking or water during test unit functioning as designed call complete

Arrived on site for a washing machine that has no power. Inspected unit and work area.

A wire down site for washer still not functioning after previous repair. Upon arrival confirmed issue but found no errors in diagnostics after further testing found the unit had become unlevel from last repair and unit was still not sensing correct load. After further inspection found that the cam is starting to fail as well as the belt and was putting too much of a heavy load of the circuit causing the actuator not to work right. replaced the cam and belt then reassembled and tested unit and found it fully functioning as designed. Call complete

"Arrived on site for a washing machine that has oil leaking from the bottom and has burned up there motor and basket pulley. Inspected unit and work area. Confirmed the customers complaint and found the motor, cam, belt , and gearcase needed to be replaced. Tested the unit and the unit began to work and operate as designed. Call complete."

"Arrived to inspect burning smell from the dryer. Confirmed the unit is cycling properly and element is working properly. Customer has unit in a room with no circulation to include ventilation or windows. The dryer is usually unused with the door closed, so the cycling of the heating element is magnified. Customer also has never had vent cleaned, I took a trip outside and cleared by hand a nice sized buildup of hard lint. Unit is functioning as designed. Job complete"

Arrived on site for refrigerator with misaligned doors. Upon arrival I confirm the issue and found that it fell within the service pointer R8178793-A. I found the gaskets needed to be re-shaped. After reforming the gaskets and insuring that the door was perfectly even a balance with one another I explained a customer how the issue could be resolved if it were to happen again and how they could correct an issue on their own per the service pointer instructions. at this time unit is functioning as designed and had no other failures on site. Found temps at 0/39(actual) while on site. Documented issue with techline Sr#7732824862 and uploaded photos to service matters and sd. Call complete

"Arrived to inspect dryer not drying load on the first load. Confirmed the unit is operating properly. Unit heated and tumbled, but the customer has water in his ventilation system. He will need to contact n air conditioning company to solve the issues. Job complete. M/S #s confirmed and photographed."

Arrived on site to inspect oven that was not working after previously repaired according to the customer. Upon arrival ran an oven bake cycle and found that because of the issue was the oven sensor thinking unit was harder than it was too quickly during the preheat as well as the main control shutting down the relays at random from the start of the heating cycle too quickly before unit could reach its full temperature. At this time unit will need a new main control as well as oven sensor and will need to be thoroughly tested once repaired or ensure that they can at least make it past the preheat setting to the desired tips it needs. ; ordrng 1 316557115 (Control) and 1 316490000 (Probe)

"Arrived to inspect no heat during cycle. Within service mode, F16, F48, F128 codes were stored. I tested the unit in manual service test mode and started verification of heater operations. I accessed the control side connector and the heater showed 14.9 ohms, within specifications of the service manual. The heater portion of the service cycle, after clearing all previous codes, did not supply line VAC. I removed and replaced the control and it heated momentarily, but quickly stopped. I found the thermistor within the float switch showed 1.05 Kohm low to 10+ ohms high and was variable. Expected was 11-12 Kohm and it was out of range. The wire harness was intact and the float switch will require replacement as well. No leaks observed during service. .; ordrng 1 WD21X10519 (Float Switch Assy)"

Arrived on site to follow up on dryer that was not tumbling. Ran unit and could hear motor but drum was not turning. Checked belt and found belt was off the pulley and motor due to improper routing. Adjusted belt and routed per service manual. Tested unit ans verified unit working as designed. Call complete.

Arrived on site for range door falling apart not staying together correctly. Upon arrival I found that both side trims were missing I also found that incorrect screws have been placed into the mounting top trim bracket causing trim not to hold glass door correctly. Was unable to disassemble unit further without causing more damage to the door at time of diagnosis. Will need office to get authorization/Rescheduling with customer once availability of the parts is known; ordrng 1 W10761018 (Door trim (Leftside)) and 1 W10761014 (Door trim (Rightside)) and 2 W10465148 (Screws)s and 2 WPW10200660 (Screws)s and 1 WPW10310922 (Trim) and 2 WPW10410341 (Handle spacers)s and 1 WPW10618239 (Handle) and 1 Cnote (Needs autho? Read cnote)

"Arrived on site to test unit for console acting erratic. Found console not allowing diagnostics. Verified voltage to console was consistent. Replaced console, tested unit, unit now working as designed. Advised customer to connect unit to WiFi. Job complete."

Arrived on site to test unit for light junk staying stuck on socket. Removed light bulb test unit and had bad bulb. Replaced bulb at 4.54 test unit and unit test good job complete.

"Arrived to inspect front right burner issues. Confirmed model and serial numbers and proceeded with diagnostics. Found and photographed the infinite switch was burned out, causing the malfunction. Removed and replaced it, reassembled and unit tested properly. Customer satisfied. Job complete"

Arrived on site to test unit for oven not working. Test unit and found and glow igniter.Test unit and unit heating correctly job complete.

Arrived onsite for hot indicator light on when not in use. Upon inspection found front left switch failed. Replaced (1) switch. Tested unit and unit is now functioning properly. Job complete

Arrived on site to install previously diagnosed Switchin burner. Upon arrival installed required parts reassembled and tested unit and found all indicator lights turning off when unit was not in use as designed and found burner fully functioning when in use. Call complete

Arrived on site to diagnose washer with clothes not spinning out. Ran unit and could hear unit struggling to agitate. Checked shifter and found shifter detached from the cam pin. Replaced with updated shifter and retested. Verified unit working as designed and calibrated. Call complete.

Arrived on site to finish the sealed system job on this refrigerator. Inspected unit and work area. Soldered all the joints and ran the unit in a vacuum at -30 psi for over 25 minutes with no leaks present. Charged the unit and got pressure is up to 126 psi on the high side and zero psi on the low side. The unit began to call and freeze as designed. Call complete.

Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced in the control and tested the unit. The unit began to run and operate and cool as designed. Call complete.

"Arrived to inspect noise. The convection fan would intermittently create a rumble and rattle. During inspection, I found the fan was out-of-round or the motor shaft was bent. Office to order fan assembly .; ordrng 1 W10860984 (Fan Assy) and 1 Schedulewith (SO 329296)"

Arrived on site for leaking dishwasher. All connections are dry . Ran diagnostics and was leaking from inside panel . Found water leaking from vent . Ordering vent and new gasket . No other leaks detected. Call to set return.; ordrng 1 WPW10329609 (Vent) and 1 8269259 (Vent gasket)

"Arrived for dryer not drying clothes on first cycle upon inspection I found unit set to fluff which will tumbling clothes but not heat. Upon further inspection I found lent trap full of lint, I cleaned out the lint and performed air flow tested. Good airflow was found, then I performed a temp test with my thermal couple and found unit heating. Unit is operating as designed. Job complete."

"Arrived on site for install of previously diagnosed parts. Installed new Gearcase and splutch kit. Tested unit in factory diagnostics and unit tested good. Ran drain and spin cycle and rinse and spin cycle. No issues at this time, no water leaks detected, job complete."

Arrived on site for dryer having long dry times. Inspected unit and work area. Performed air flow test with vent on and found minor restriction (yellow light). Per air flow test with vent off and found good air flow (green light). Performed temperature reading n time dry with high heat and found temperature reaching 190?. Spoke with customer on air flow and home venting. Unit tested good.

Arrived onsite for ice refrigerator ice maker not making ice again. Upon arrival found fill tube frozen. Disassembled unit and found heater failing. Upon replacing heater found wrong connector. Heater has a female connector but the replacement part was male. Contacted SR and researched part. Will need to reorder. Office to inspect part on arrival. Office to reschedule ; ordrng 1 KRMF706EBS00 (Heater)

Arrived to inspect heater washers. The unit had the brass colored washers and were starting to show signs of corrosion. The unit will require Technical Service Pointer #: W11540964. Office to order heater. No leaks observed during service. ; ordrng 1 W11537778 (Heater)

"Arrived on site for washer not advancing into wash cycle . Unit will start to fill and go into drain. Ran diagnostics and got long drain code . Found cold water coming into wash at a trickle . Found debris in cold valve .

Arrived on site to test unit for leaking from underneath. Found fill tube from valve to water inlet was corroded causing leak. Needing hose to fix issue leak issue. Also recommend replacing all four lower rack wheel assemblies. Ordering other parts to ensure completion on return visit. Unable to fully test due to unit immediately leaking when starting. Office to reschedule. ; ordrng 1 W10878507 (Fill hose) and 1 WPW10545278 (Drain hose) and 2 WP8531323 (Gasket)s and 1 WPW10195536 (Water inlet) and 1 WPW10213825 (Nut) and 2 W10195416V (Wheel)s

"Arrived on site to test unit for light not illuminating. Found connection pin was not making contact on one side of bulb. Adjusted pin, tested unit, u it now working as designed. Job complete."

"Arrived on site for microwave door not opening. Inspected unit and work area. Removed microwave and disassembled. Found unit is serviceable. Found inner latch broken. Inspected outer latch and door switch holder. Found inner latch only needed to repair.

Arrived on site to diagnose a microwave with a vent not closing. Found hinge on grill broken and replaced grill assembly. Tested unit and found all is functioning properly at this time.

Arrived onsite for unit having issues with locking. Tested the unit and the lock was not locking as it was trying to stay locked to start but would not. Replaced the lock. Tested the unit. Unit tested good. No leaks at this time. Job complete

"Arrived on site for no cool. Powered unit on compressor powered on,no frost pattern on evaporator,tapped into the sealed system,low side reading -25 pressurized system slight hissing sound in compressor compartment,sprayed bubble solution on all tubing diagnosed a leak in the cabinet

"Arrived on site for complaints of food freezing in RC. Customer stated that only the food in the bottom right crisper gets frozen. Found temperature in RC bottom crisper to be at 32 degrees. Found RC temperature set at the coldest setting. Found air damper opening and closing properly. Set temperature in RC down to the middle setting, and advised customer to monitor.

Arrived to inspect washer not powering on. Confirmed the complaint and accessed diagnostics mode and unit gave error code F6E2 Communication error.

Arrived onsite for unit leaking from dispenser. Upon arrival ran quick cycle and water leaked out of the front of dispenser at 6 minute mark. Need to replace dispenser. Will need 2 man for double stack unit.