Service History 964

Near Burnet, TX 78611
Thomas L.
Job Details: 12/04/2018
DISHWASHER WHIRLPOOL WDF330PAHB2 "Arrived on site for dish washer door not functioning properly, tested unit and found Spring assembly for door was broken, replaced and tested unit, all operations are normal and all Water connections are dry."
Near Austin, TX 78744
Leonardo
Job Details: 12/04/2018
MICROWAVE WHIRLPOOL WMH32519HW0 Arrived on site to replaced wrapper. Replaced parts and test unit and found damaged on panel cavity. Customer said she will talk to the builder job complete
Near Round Rock, TX 78664
Jerry C.
Job Details: 12/04/2018
REFRIGERATOR GE DTS18ICRDRWW "DTS18ICRDRWW Arrived to inspect cooling issue. I found the fc at 8 degrees and there was frost on the low side return into the compressor. I was suspicious of evaporator frosting, but found it was clear and the defrost system apparently working as designed. Closer inspection revealed the fan motor not fully seated and allowing too much air to bypass and the evaporator cover was not fully seated against the back of the fc chamber. I corrected both issue and advised the customer. If further issues occur, the evaporator cover assembly will be required. No leaks observed during service."
Near Austin, TX 78753
Tyler B.
Job Details: 12/04/2018
WASHER KITCHENAID KAWS700GQ0 Arrived on site for no agitation spin or drain. Found motor buzzing and hot to touch. Unit would need new motor but motor is discontinued. No leaks on site water off; ordrng 1 3350418
Near Austin, TX 78753
Tyler B.
Job Details: 12/04/2018
REFRIGERATOR WHIRLPOOL WRF535SWHZ00 Arrived on site for no cool. Found EVAP completely frosted. Unit will need bi-metal 0 and harness . Advised customer on defrost procedures with towels. Signed waiver . No leaks on site ; ordrng 1 CNOTE (CANCELATION LIST )
Near Taylor, TX 76574
Wesley
Job Details: 12/04/2018
RANGE GE JB655SKSS Arrived on site and installed handle shipped d2c All checks good.
Near Austin, TX 78731
Paul
Job Details: 12/04/2018
REFRIGERATOR KITCHENAID KSC24C8EYY02 "Arrived onsite for the refrigerator not making ice and not cooling correctly. Frost build up behind veggie drawers. I found the RC evaporator completely incased in frost. Ms stated water was running out on the floor from inside the unit so I suspect the drain is plugged with debris. I went over defrost instructions with ms and had the waiver signed. I found no power to the emitter or receiver controls because of a defective UI and no power to the icemaker from the main control which could possibly be because of the UI or the main control could also be defective. I explained that there could still be a bad emitter, receiver, or icemaker and that we will not know until we establish power to them. Marking main control and icemaker as UORV. Also ordering Emitter, & Receiver JIC.; ordrng 1 W10870822 (CNTRL-ELEC) and 1 W10898445 (CNTRL-ELEC) and 1 WPW10623105 (CNTRL-ELEC)"
Near Taylor, TX 76574
Wesley
Job Details: 12/04/2018
WASHER GE GTW330ASK3WW Arrived on site and tested unit and was unable to replicate any functionality problems. In event of repeat symptom order control due to complaint of simultaneous unresponsive control symptom.
Near Dripping Springs, TX 78620
Brandon
Job Details: 12/04/2018
COOKTOP KITCHENAID KGCU463VSS02 "Arrived on site for customer complaint of burner not igniting, found faulty igniter and harness, I replaced igniter and harness, unit tested good."
Near Lampasas, TX 76550
Steve C.
Job Details: 12/04/2018
RANGE KITCHENAID KGSS907SSS03 "Arrived on site to replace the blower, UI control and valve due to unit not working properly. Replaced all parts and tested the unit. Unit works properly and no gas leak present."
Near Dripping Springs, TX 78620
Brandon
Job Details: 12/04/2018
OVEN WHIRLPOOL WOD51EC0AS05 "Arrived on site to replace damaged door of upper oven. I replaced outer door panel, tested good."
Near Austin, TX 78758
Tyler B.
Job Details: 12/04/2018
WASHER WHIRLPOOL WET4024HW0 Arrived on site for door switch replacement R&R switch and tested good
Near Austin, TX 78731
Paul
Job Details: 12/04/2018
ICE MACHINE WHIRLPOOL KUIC15PRXS2 "Arrived onsite for the ice machine to replace the previous diagnosed parts. I replaced the pump and the harness. I tested the unit and watched it harvest a slab of ice. The unit is working as designed. There were no water leaks present at the time of service.
Near Manor, TX 78653
Joseph C.
Job Details: 12/04/2018
REFRIGERATOR WHIRLPOOL WRX986SIHV00 "Arrived on site for “low ice production” complaint. Inspected unit and found ice in adapter assembly and ice fan inoperative . Removed and replaced ice fan. Was not sent with adapter. Will need adapter, on return visit. No leaks detected, at time of service. Return for repairs on 12/06.; ordrng 1 W10612142 (adapter)"
Near Belton, TX 76513
Arthur B.
Job Details: 12/04/2018
ICE MACHINE KITCHENAID KUIX505ESS1 "Arrived onsite to install new evaporator,compressor and bin thermistor to ice machine from prior tech’s diagnosis. Removed compressor, evaporator and installed new replacements using braising methods. Vacuumed system down to -25psi. Charged with 5.75oz of R134a refrigerant. Reassembled and installed new bin thermistor. Tested unit. Unit began making ice. Good slab forming on evaporator. No other issues found. All water connections were dry at time of service."
Near Austin, TX 78731
Paul
Job Details: 12/04/2018
REFRIGERATOR JENN-AIR JFI2589AEP Arrived onsite for the refrigerator to install the previous diagnosed parts. I installed the start device and tested the unit. The unit is working as designed. There were no water leaks present at the time of service. Call complete.
Near Harker Heights, TX 76548
Arthur B.
Job Details: 12/04/2018
OVEN WHIRLPOOL RBD305PRB00 Arrived onsite for customer complaint of wall oven getting F6E2 error. Tested unit and found lower oven element no coming on. Also found LED display very dim and flashing in and out. Unit will need new control board and lower bake element. Pulled control board from unit. AHS must approve rebuild. OF to R/S. Unit power turned off at breaker at this time.; ordrng 1 CNOTE (BOARD PULLED FOR REBUILD) and 1 CNOTE (NEEDS AUTHO) and 1 WPW10207397 (element bake)
Near Austin, TX 78704
Scott
Job Details: 12/04/2018
REFRIGERATOR MAYTAG MFI2269FRZ02 Arrived on site for knocking noise . Found condenser was rattling in Braker . Used sealer to prevent condenser from hitting bottom fridge . No water leaks detected at time of service . Job complete .
Near Belton, TX 76513
Arthur B.
Job Details: 12/04/2018
DISHWASHER KITCHENAID KUDS30IXSS7 "Arrived onsite for customer complaint of door strike broke on dishwasher. Found WPL did provide part. Removed door panel and replaced door latch and strike. Reassembled and tested. Unit now fills,washes,drain and heats as intended. No other issues found. All water connections were dry at time of service."
Near Belton, TX 76513
Arthur B.
Job Details: 12/04/2018
WASHER MAYTAG MVWX655DW1 "Arrived onsite for customer complaint of top load washer not filling. Ran diagnostics and found F8E1 (Long Fill) error. Removed console and found connection to hot side of valve not secured. Secured connection and calibrated unit. Unit calibrated successfully. Unit now fills,agitates,drains and spins as intended."
Near Belton, TX 76513
Arthur B.
Job Details: 12/04/2018
REFRIGERATOR AMANA AFI2539ERM00 Arrived onsite for customer complaint of no ice production and noise coming from french door refrigerator. Found icemaker faulty and also making the knocking noise. Removed and replaced icemaker with updated kit. Reassembled. Icemaker called for water immediately. No other issues found. All water connections were dry at time of service.
Near Austin, TX 78731
Paul
Job Details: 12/04/2018
REFRIGERATOR KITCHENAID KRMF606ESS00 Arrived onsite for the refrigerator not making any ice and you have to manually pull the paddle to stop the water flow when dispensing water. I found the refrigerator at room temp when I arrived and no response from the dispenser paddle. I turned power off to the unit for 4 minutes and re-powered it. All functions and sealed system components were working as designed. I found the dispenser paddle sticking every once in a while. I put an extra wined on the paddle spring and this stopped it from sticking. I suspect the RC evaporator had froze up but can prove this at this time. There was no water under the deli drawers in the RC. Ms is going to give the unit 24 hours to see if it starts making ice and will call back if it doesn’t. There were no water leaks present at the time of service. Call complete.
Near Austin, TX 78749
Leonardo
Job Details: 12/04/2018
RANGE KITCHENAID KSIB900ESS2 Arrived on site to test unit for glass not set correctly. Test unit and found glass coming up will need to order new cooktop. Ordering new cooktop W10808299. Rescheduled for Monday 12/10 ; ordrng 1 W10808299 (COOKTOP )
Near Austin, TX 78704
Leonardo
Job Details: 12/04/2018
DISHWASHER WHIRLPOOL UDT518SAFP Arrived on site to test unit for unit not washing. Test unit and unit completely missing water line to dishwasher. Advised customer to call Plummer to install water line to unit. Job complete
Near Austin, TX 78701
Leonardo
Job Details: 12/04/2018
DISHWASHER KITCHENAID KDTE254ESS2 Arrived on site to test unit for unit leaking. Turned unit on for 25 minutes and no leaks present. Unit was running with no dishes. Checked gaskets and could not duplicate the problem at this time. Maintenance guy was there with me.
Near Austin, TX 78746
Leonardo
Job Details: 12/04/2018
MICROWAVE WHIRLPOOL WMH31017HS0 "Arrived on site to test unit for light under not turning off. Test unit and found bad board, relay not responding. Replaced board test unit and unit test good job complete light turning on and off."
Near Austin, TX 78746
Leonardo
Job Details: 12/04/2018
DISHWASHER KITCHENAID KDTM354DSS0 Arrived on site to replaced vent. Replaced vent test unit and unit test good job complete
Near Austin, TX 78749
Leonardo
Job Details: 12/04/2018
DISHWASHER WHIRLPOOL WDT720PADB1 Arrived on site to test unit for unit not washing. Test unit and found wash motor not coming on. He led power to motor and motor getting power but not responding. Replaced sump and motor test unit and unit test good no leaks present at this time. Collected $189.99 for labor before taxes.
Near Kyle, TX 78640
Leonardo
Job Details: 12/04/2018
DISHWASHER WHIRLPOOL WDF330PAHS2 Arrived on site to test unit for upper rack falling. Test unit and found broken stoppers. Installed new stopper test unit and unit test good job complete no leaks present at this time.
Near Austin, TX 78703
Scott
Job Details: 12/04/2018
WASHER WHIRLPOOL LNC6760B71 "Arrived on site for noisy spin cycle . Found bearing worn out in drain pump . Replaced pump , ran washer . All checked normal . No water leaks detected at time of service. Job complete ."
Near Wimberley, TX 78676
Robert
Job Details: 12/04/2018
MICROWAVE MAYTAG MMV4205DS1 Arrived on job for complaints of display said door when trying to cook. Need to replace switches. After replacement of parts test operation.
Near Pflugerville, TX 78660
Jonathan
Job Details: 12/04/2018
REFRIGERATOR WHIRLPOOL KRSF505ESS01 "Arrived on site for refrigerator leaking water and ice melting. Inspected dispenser housing and found gasket on ice chute not in correct position. Attempted to correct gasket and it started crumbling apart. Will need to replace ice chute and ice door. Schedule return Monday the 10th, due to customer availability. ; ordrng 1 W10765378 (BRACKET)"
Near Austin, TX 78705
Scott
Job Details: 12/04/2018
REFRIGERATOR WHIRLPOOL WRT318FMDM02 Arrived on site for water spilling from fill tube . Replaced ice maker and valve . Ran harvest all checked good . No water leaks or drips detected at time of service . Job complete.
Near Wimberley, TX 78676
Robert
Job Details: 12/04/2018
REFRIGERATOR/TOP GE GFD28GMLEES Arrived on job for complaints of gasket not staying on and water dripping from ice chute. Replaced gasket it is holding good. Water from chute from freezer gasket not sealed.
Near Pflugerville, TX 78660
Jonathan
Job Details: 12/04/2018
REFRIGERATOR WHIRLPOOL WRS325SDHB02 Arrived on site for refrigerator not cooling. Performed diagnostics and found no response at UI. Found interior lights not working. Gained access to control and tested for voltage going to control and found 120 volts . Inspected all terminal connectors. Will need to replace main control and will have UI on hand if needed. Schedule return for Friday the 7th; ordrng 1 W11174836 (CONTROL) and 1 W11214887 (UI)
Near Austin, TX 78705
Scott
Job Details: 12/04/2018
REFRIGERATOR WHIRLPOOL WRT318FMDM02 Arrived on site for water spilling from fill tube . Replaced ice maker and valve . Ran harvest all checked good . No water leaks or drips detected at time of service . Job complete.
Near Round Rock, TX 78681
Jerry C.
Job Details: 12/04/2018
REFRIGERATOR WHIRLPOOL WSF26C2EXY02 WSF26C2EXY02 Arrived to instal parts. I recovered refrigerant from the system and then removed and replaced the damaged tubing area. I installed and dye drier and vacuumed the system and monitored. I charged with the mfg prescribed refrigerant charge and tested. I removed and replaced tubing and verified the leaks had been corrected. The right door closer had broke at some point and the doors cannot be correctly set without replacement if the cams. Office to order door cams. No leaks observed during service. ; ordrng 1 W10500004 (hinge-door) and 1 WPW10257203 (cam-door)
Near Austin, TX 78759
Scott
Job Details: 12/04/2018
COOKTOP JENN-AIR JGC7530BS00 "Arrived on site for burner not igniting . Burner wasn’t properly on burner head . Reset cap , burner is now lighting properly . All burners are functioning properly . Nongas leaks detected at time of service .job complete ."
Near Austin, TX 78717
Jerry C.
Job Details: 12/04/2018
COOKTOP KITCHENAID KCGS556ESS02 KCGS556ESS02 Arrived to inspect knob issue. I found the center burner control valve was bent down and required replacement. I removed and replaced and correctly positioned the valve and tested. Several of the bezels were loose and will require replacement. Screws had been stripped prior and one in the front right broke during installation and the front right orifice holder will require replacement. No gas leaks detected during serve. ; ordrng 1 W10674920 (holder-orf) and 5 W10853046 (bezel-knob)s and 2 W11226732 (SCREW)s
Near Pflugerville, TX 78660
Jonathan
Job Details: 12/04/2018
RANGE WHIRLPOOL WFG515S0EB0 "Arrived on site for range, mouse had gotten into insulation. Removed top and inspected insulation and wire harness. Removed back panel and inspected wire harness. Gained access to bake burner and inspected. Found minor damage to back insulation. All wire harness checked good. Tested cooktop burners, baking and broil. (CO100)
Near Pflugerville, TX 78660
Jonathan
Job Details: 12/04/2018
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Arrived on site for refrigerator making noises and doors are uneven. Leveled unit and corrected RC door. Performed diagnostics mode and ran compressor at maximum speed. Tested damper door. Tested evaporator fan motor. Added mastic pad by condenser area. All tested good, no water leaks present."
Near Austin, TX 78717
Jerry C.
Job Details: 12/04/2018
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "WRS325SDHZ02 Arrived to inspect noise. I found the chassis had a vibration that was coming from the lower unit area. I adjusted and secured wiring and tubing within the chassis and the issue appeared resolved. I sealed cabinet gapping and found there was damage to the fc door. Office to order door. I advised the customer it will take 6-10 weeks for the door to arrive and the office will contact the customer to arrange return service. No leaks observed during service. ; ordrng 1 LW10913113 (FC DOOR, SS)"
Near Leander, TX 78641
Jerry C.
Job Details: 12/04/2018
DISHWASHER GE PDT855SSJ0SS "PDT855SSJ0SS Arrived to inspect no operation. The unit would power on, but it would not respond to the door being verified circuit position down to the control board connection and elected to replace it due to the manual not stating switch position and there was no change. I discussed the issue from prior with the customer and found they heard a frying or sizzling sound prior to the pump stopping. Office to order control, inverter and pump. No leaks observed during service. ; ordrng 1 CNOTES (PART AUTHORIZATION ) and 1 WD21X22876 (inverter pcba) and 1 WD21X22950 (CONTROL KIT) and 1 WD26X22789 (variable wash pump a)"
Near Round Rock, TX 78665
Jonathan
Job Details: 12/04/2018
DRYER MAYTAG MGDC465HW0 "Arrived on site to install previous diagnosed part. Gained access to timer, removed failed timer and installed new. Tested operation, all tested good."
Near Austin, TX 78717
Jerry C.
Job Details: 12/04/2018
OVEN WHIRLPOOL WOS51EC0AS04 WOS51EC0AS04 Arrived to inspect noise. The customer presented a video that I was able to hear a very loud rattle. I found the broiler element incorrectly seated within its mount and corrected. Further inspection showed the armored cable had been vibrating against the chassis and I corrected. Operational test good.
Near Leander, TX 78641
James
Job Details: 12/04/2018
VENTHOOD WHIRLPOOL UXT4030ADS2 Arrived on site and tested operation. Found that the fan running at a slow speed and will trip the breaker after running for about a minute. Tested incoming voltage and found to be correct. Inspected all wiring and found to be correct as well. Unit will need new fan to repair as the motor was hot after the breaker had tripped. ; ordrng 1 W10910693 (motor-fan)
Near Jarrell, TX 76537
Jerry C.
Job Details: 12/04/2018
MICROWAVE WHIRLPOOL WMH31017AB0 WMH31017AB0 Arrived to instal part. I removed the faulty blower and installed the replacement. I tested the unit through multiple cycles and it heated consistently. Operational test good.
Near Austin, TX 78735
Kevin
Job Details: 12/04/2018
WASHER WHIRLPOOL WTW4855HW1 "Arrived on site and replaced control board diagnosed on previous visit after replacement start button is now operating properly. No water leaks from connections at time of service, job complete"
Near Leander, TX 78641
James
Job Details: 12/04/2018
WASHER WHIRLPOOL WTW8500DC2 Arrived on site and tested operation. Found console not responding to input. I was able to get into diagnostics but unit has a stuck button error. Cleared error but unable to start a cycle. I also found that the speaker has failed as well and no audible tone is heard when turning unit on or attempting to start a cycle. Unit will need new console to repair. I will also bring the main control as well; ordrng 1 W10838672 (console)
Near Austin, TX 78735
Kevin
Job Details: 12/04/2018
WASHER WHIRLPOOL MVWC565FW1 "Arrived on site and sound connector took a pastor is loose after correcting ran a diagnostic cycle and all functions are operating properly. No water leaks from connections at time of service, job complete."
Near Killeen, TX 76542
Al
Job Details: 12/04/2018
COOKTOP KITCHENAID KECC607BSS02 Arrived to inspect unit burners not working. I verified the complaint but ALL unit burners were operational. Customer did show me a crack on the right side of the unit. Will call kitchen Aid to get further assistance through kitchen Aid.Job complete NO PARTS USED
Near Georgetown, TX 78628
James
Job Details: 12/04/2018
DISHWASHER WHIRLPOOL WDF520PADM Arrived on site and installed new upper rack and stops. Tested for proper fit and function. Unit tests good. Job complete
Near Georgetown, TX 78633
Lou
Job Details: 12/04/2018
MICROWAVE WHIRLPOOL WMH32519HZ3 "arrived on site to inspect microwave light not working. Upon further inspection, I found that the unit is operating as designed. All lights are coming on ad turning off ad the display is on. I contacted the builder and when he arrived, he advised that the display was not working, but it came back on. I removed the control and found that the ribbon from the display to the control was not properly seated. I reseated the ribbon and tested and it operated as designed. Job completed. Builder left before signing receipt."
Near Leander, TX 78641
James
Job Details: 12/04/2018
REFRIGERATOR MAYTAG MFT2574DEM01 Arrived on site and tested operation. Customer only experienced freezing in fresh food compartment when the ice maker is turned on. Ran diagnostics and found damper would not cycle. Tested for voltage and found none. When plugged back in the damper would run constantly but register open and closed. Turned unit on and damper stayed in half open state. Monitored and damper never closed or opened fully. Unit has a failed control causing failures.
Near Leander, TX 78641
James
Job Details: 12/04/2018
REFRIGERATOR WHIRLPOOL WRR56X18FW01 "Arrived on site and tested operation. Found temp at 65 degrees. Inspected evaporator for frost pattern and found ball of ice at top of evaporator. Unit has a failed compressor or sealed system leak. Unit will need new compressor, evaporator, heat exchanger, dye drier and process stub to repair. Office to weigh call for 3 hours; ordrng 1 CNOTE (3 HOURS) and 1 TJ90SF8404 (STUB) and 1 W10858281 (evaporator) and 1 W10861955 (tube) and 1 W11125124 (COMPRESSOR ) and 1 WPW10143759 (dryer)"
Near Austin, TX 78738
Cliff
Job Details: 12/04/2018
DISHWASHER MAYTAG MDBH989AWS2 Arrived on site to diagnose a dishwasher that will not start or cancel. Found start and cancel buttons shorted out on control panel. Control panel will need to be replaced to complete repairs. Panel sent today was wrong color and had too many buttons. Ordering correct panel and set return date for 12/11/18.; ordrng 1 W10811157 (panel-cntl)
Near Cedar Park, TX 78613
James
Job Details: 12/04/2018
REFRIGERATOR KITCHENAID KRMF706ESS02 Arrived on site and tested operation. Found no operation from deli control. Inspected harness and found 3 wires have broken. Installed new harness and tested. Unit working properly. Job complete
Near Cedar Park, TX 78613
James
Job Details: 12/04/2018
OVEN KITCHENAID KFDD500ESS02 Arrived on site and tested operation. Found convection fan running normal. Tested temps and found unit averaging 10 degrees colder than set temp. Calibrated up 10 degrees. Unit working properly. Job complete
Near Leander, TX 78641
James
Job Details: 12/04/2018
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site and tested operation. Ran diagnostics and found no error codes. Unit fills and washes properly and the heater is cycling on properly. Instructed customer about the energy efficiency of the unit and best practices for optimal performance of dishwasher. Unit working as designed. Job complete
Near Austin, TX 78738
Cliff
Job Details: 12/04/2018
OVEN KITCHENAID KODE300ESS02 Arrived on site to diagnose and oven with the interior liner that has enamel chipping off. Found 4”x1/2” Section of enamel chipped off front center of lower oven. Contacted tech line and spoke with Adrian advised to paint chipped area. Homeowner did not wish to proceed with repairs at this time. SR number 7723594061.
Near Austin, TX 78738
Cliff
Job Details: 12/04/2018
REFRIGERATOR WHIRLPOOL KRFC704FPS01 Arrived on site to diagnose the refrigerator that is not producing ice. Tested unit and found wiring for icemaker fill tube heater broken behind indoor ice maker. Replaced fill tube heater and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Austin, TX 78738
Cliff
Job Details: 12/04/2018
DISHWASHER WHIRLPOOL WDF510PAYSA Arrived on site to diagnose a dishwasher that is not drying properly. Tested unit and found heating element shorted out causing failure. Replaced heating element and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed.Element
Near Round Rock, TX 78665
Lou
Job Details: 12/04/2018
OVEN WHIRLPOOL WFG530S0ES0 "arrived on site to inspect oven door issue. Upon further inspection, the customer advised that when he is standing in front of the unit, he can feel lots of heat coming up from the door and has not felt this before. I opened the door to find that the door gasket is badly worn ad needs replacing. I removed the door and found that the hinges were slightly bent and the hinge with the spring (right side) is not closing all the way (not enough tension). I removed both hinges and tested and the door closes much better. I tested the temperature in the unit using my multimeter and placing my thermal lead in the middle of the center rack. When I start the unit on Bake at 350 degrees and my multimeter was reading 220 degrees, I noticed that the control was not moving past 100 degrees. I pulled the unit out and removed the back cover. I verified ohms to the sensor and it was good. Also, I found that the oven light was not working. I am ordering a gasket, control, and l
Near Driftwood, TX 78619
Brandon
Job Details: 12/04/2018
OVEN KITCHENAID KOSE500ESS01 "Arrived on site for customer complaint of inner glass broken. Found window pack glass broke, I replaced window pack glass, tested good."
Near Buda, TX 78610
Brandon
Job Details: 12/04/2018
REFRIGERATOR WHIRLPOOL WRS571CIHZ00 "Arrived on site for customer complaint of ice maker being broken, found thermistor holder broken, I replaced ice maker unit tested good."
Near Georgetown, TX 78633
Lou
Job Details: 12/04/2018
OVEN WHIRLPOOL WFG550S0HZ0 "arrived on site to inspect oven temps too cold. Upon further inspection, using my thermalcouple, I placed my thermal lead in the middle of the center rack and tested the unit on Bake at 350 degrees. At the 350 preheat, my temperature reading was 351 but the control read 330. When the Ignitor kicked the burner back on my reading was 337. Once the unit peaked it was reading 368. The average reading was 352. I calibrated the control +20 degrees. I advised the customer of my findings. No gas leaks detected during service, job completed."
Near , TX 78610
Brandon
Job Details: 12/04/2018
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Arrived on site for customer complaint of unit leaking, found loose hose connection at water filter housing. Repaired the loose connection unit tested good"
Near Georgetown, TX 78633
Chase
Job Details: 12/04/2018
WASHER WHIRLPOOL WTW5500XW2 Arrived on site to check washer for leaking. Inspected unit completely and found hot water solenoid with water seeping from the baskets on valve. Also found hot water fill very loud. Removed hot water hose and I checked for debris buildup and found none. Ran manual test on hot/cold fill and valve is seeping water but not cracked or leaking profusely. Quoted for hot water solenoid. No additional labor with recent service history. Per customer request left back control cover off and washer pulled out so it can be used but watched and accessible. Customer is aware of electrical components being exposed. Return visit set for Thur end of day.; ordrng 1 W11168743 (HOT VALVE)
Near Austin, TX 78744
Kevin
Job Details: 12/04/2018
REFRIGERATOR WHIRLPOOL WRF757SDEM01 "Arrived on site and inspected refrigerator and found fresh food evaporator is frozen/frosted over. Refrigerator Will need to be defrosted in order to correct issue it will need to be unplugged for 36 hours minimum for ice to melt. Customer read and signed refrigerator defrost disclaimer. Also need to bring back ice dispenser lever and switch, also when refrigerator is finished being repaired right hand foot will need to be lifted to level doors.; ordrng 1 WPW10616134 (door-ice)"
Near Austin, TX 78724
Joseph C.
Job Details: 12/04/2018
DRYER MAYTAG MEDC465HW0 "Arrived on site for “not heating” complaint. Inspected unit and found high side of temp switch failing. Ordering new temp switch. Unit may be ran on medium heat, until return visit. Return for repairs on 12/06. Customer request last call of the day.; ordrng 1 WP8578354 (swtch-temp)"
Near Killeen, TX 76542
Al
Job Details: 12/04/2018
WASHER WHIRLPOOL NONE "Arrived to inspect washer not spinning. Customer turned unit, during Spin cycle, the unit made a high grinding noise during Spin cycle. THERE WAS NO MOD/ SERIAL TAG on the unit to allow me to order any parts for the unit. Unit Needs proper information for parts to be ordered and installed.NO PARTS ORDERED CUSTOMER will call back if MS is located from his paperwork from 2000."
Near Georgetown, TX 78633
Lou
Job Details: 12/04/2018
MICROWAVE WHIRLPOOL WMH32519FB0 "arrived on site to inspect microwave not heating. Upon further inspection, using a cup of water, I placed it in the unit and turned it on for a quick 30 second heat. While operating, I could hear the magnetron making a loud humming noise and at the end of the time, the water was still room temp cold. I removed the unit from the wall and I removed and replaced the magnetron, capacitor and diode. Before placing the unit back on the wall, I tested it with a cup of water on the quick 30 second heat and it operated as designed as the water was hot to the touch. I advised the customer (tenant) of the repairs ad advised that I would email the receipt to the landlord. Job completed."
Near Wimberley, TX 78676
Robert
Job Details: 12/04/2018
DISHWASHER KITCHENAID KUDS24SEBS1 Arrived on job for complaints of leaks. Found the vent assembly and gasket leaks also bearing on lower spray arm. Availability of parts not showing office to schedule ; ordrng 1 9742770 (vent assy. w/motor) and 1 9742780 (VENT COVER) and 1 9742782 (gasket) and 1 WP3376846 (seal) and 1 WP9742946 (bearing)
Near Austin, TX 78745
Kevin
Job Details: 12/04/2018
REFRIGERATOR WHIRLPOOL WRS325FDAM04 "Arrived on site and replaced fresh food door and nameplate, fridge is not currently hooked up to power or water, job complete"
Near Georgetown, TX 78628
Thomas L.
Job Details: 12/04/2018
COOKTOP JENN-AIR JGCP536WP01 Right front burner isn’t working unless the shaft/knob are wiggled. It turns out that this model has the switch mounted on the valve itself and does not come as a harness like a lot of models. Please let customer know and reschedule. ; ordrng 1 WPW10371235 (valve-brnr RIGHT FRONT)
Near Round Rock, TX 78665
Lou
Job Details: 12/04/2018
REFRIGERATOR MAYTAG MFI2570FEB01 "arrived on site to inspect ice dispenser sticking. Upon further inspection, I tested the ice dispenser and the separator opened very slowly as if it were dragging and took a long time to close. The customer advised that there have been several times, randomly, when the separator would stay open ad they would have to manually close it. I tested the separator several times but could not get it to stay open for longer than 4-5 seconds before it would close. Due to the issue of it staying open and having to manually close it, I removed and replaced the separator and then tested it. The new part opened much faster and closed faster as designed. I advised the customer of the repair. No water leaks observed during service, job completed."
Near Round Rock, TX 78665
Jonathan
Job Details: 12/04/2018
WASHER KENMORE 110.229321 "Arrived on site for washer, when starting cycle with lid opened it will press timer and case unit to stop. Disassembled unit and checked if cabinet was installed correctly, no issues. Checked self leveling feet. Bent lid hinge to connect to frame before touching timer. Tested lid and all other operations. All tested good, no water leaks present. Customer stated they used the unit for 9 washes and has not leak."
Near Austin, TX 78723
Joseph C.
Job Details: 12/04/2018
OVEN KITCHENAID KOSE500ESS02 "Arrived on site for “broken outer door glass” complaint. Inspected unit and found outer door glass to be broken. Removed and replaced outer door glass. Tested unit to preheat. Unit tests good
Near Pflugerville, TX 78660
Wesley
Job Details: 12/04/2018
RANGE WHIRLPOOL WFG540H0ES1 "Arrived on site and found unit not heating due to reading as already as 350f at room temp. Ordering control and and sensor and harness to repair, Customer has exchange scheduled. ; ordrng 1 W10797420 (harns-wire) and 1 W10833885 (sensor) and 1 WPW10348712 (cntrl-elec)"
Near Austin, TX 78752
Joseph C.
Job Details: 12/04/2018
DISHWASHER WHIRLPOOL WDF520PADW7 "Arrived on site for “dispenser door not operating” complaint. Inspected unit and found door spring broken. Removed and replaced dispenser. Tested unit. Unit is performing as designed. No leaks detected, at time of service. This is not a callback. Previous call was for entirely different system issue."
Near Killeen, TX 76549
Al
Job Details: 12/04/2018
DISHWASHER WHIRLPOOL WDT750SAHZ0 Arrived to inspect the dishwasher rinse dispenser door not operational. I opened the door and noticed it was not making contact fully with the latch. I adjusted the latch and ran the unit through service test mode and unit tested as designed. LATCH ADJUSTMENT NO PARTS USED.JOB COMPLETED
Near Killeen, TX 76549
Al
Job Details: 12/04/2018
REFRIGERATOR WHIRLPOOL WRF535SWHZ00 Arrived to inspect unit not making ice. I verified the complaint and ordered W10884390- ICE MAKER for customer. All water lines were dry at the time of service. Assign to me if possible AR; ordrng 1 W10884390 (ICE MAKER)
Near Wimberley, TX 78676
Robert
Job Details: 12/04/2018
DISHWASHER WHIRLPOOL GU1200XTLS2 Arrived on job for complaints of no power. Found the fuse open replaced and test.
Near Killeen, TX 76542
Al
Job Details: 12/04/2018
DISHWASHER WHIRLPOOL WDF520PADM5 "Arrived to inspect ( OOR WILL NOT CLOSE WILL NOT LATCH - THERE IS MOLD INSIDE - WILL NOT DRAIN). Confirmed the complaint and opened the dishwasher and saw mold buildup from the standing water. I removed the kick plate and saw the dishwasher was at its highest height setting and it was screwed to the counters on the right and left side of the unit, not allowing any adjustments. I readjusted the latch and the unit was able to close and operate as designed. NO WATER LEAKS OBSERVED WHILE ON SITE.. unit drained as designed. NO PARTS NEEDED JOB COMPLETE"
Near Buda, TX 78610
Kevin
Job Details: 12/04/2018
WASHER MAYTAG MVWB835DC3 "F0E4 spin limited by water temperature, F3E2 inlet water temp fault, F9E2 water ring detected, ran all functions in manual diagnostic and all check good. Centered tub and basket by adjusting feet to prevent knocking thumping noise experienced by customer due to unbalanced loads. No water leaks from connections at time of service. If situation returns will need control, pressure hose and inlet valves"
Near Austin, TX 78753
Tyler B.
Job Details: 12/04/2018
DRYER MAYTAG MEDX6STBW1 Arrived on site for damage/ missing knob. Found time stub broke off. R&R timer and knob and tests good.
Near Pflugerville, TX 78660
Wesley
Job Details: 12/04/2018
RANGE WHIRLPOOL WFC150M0EB1 "Arrive on site and installed switch and burners. All checks good, unit is now operating as designed."
Near Austin, TX 78753
Joseph C.
Job Details: 12/04/2018
WASHER GE WCSR4170G1WW "Arrived on site for “not working” complaint. Inspected unit and found belt worn out. Removed and replaced belt. Tested unit. Unit is performing as designed. No leaks detected, at time of service."
Near Lakeway, TX 78734
Paul
Job Details: 12/03/2018
COOKTOP JENN-AIR JGD3536GS00 Arrived onsite for the cooktop with the burners to high. I found the cooktop had been converted to LP but the low flame setting on the burner valves were not set for LP. I adjusted the valves and the unit is working as designed. Call complete.
Near Austin, TX 78738
Paul
Job Details: 12/03/2018
WASHER MAYTAG MVWB700VQ0 Arrived onsite for the washer to replace the previous diagnosed parts. I replaced the lid hinges and tested the washer. The door lock is working as designed and the washer completed the auto cycle with no other issues. There were no water leaks present at the time of service. Call complete.
Near Georgetown, TX 78633
James
Job Details: 12/03/2018
DISHWASHER KITCHENAID KDFE104DSS3 Arrived on site and tested operation. Found sump motor not running in diagnostics. Found unit has failed motor. Installed new sump assembly and tested for proper operation and leaks. Found unit working properly and all water connections dry at time of service. Job complete
Near Liberty Hill, TX 78642
James
Job Details: 12/03/2018
WASHER WHIRLPOOL WTW4855HW0 Arrived on site and found agitator has come off again. Installed new agitator and tested for proper fit. Agitator tests good. Job complete
Near Buda, TX 78610
Leonardo
Job Details: 12/03/2018
DISHWASHER WHIRLPOOL WDF510PAYS6 Arrived on site to test unit not heating. Test unit and found broken heater. Replaced heater test unit and unit test good job complete no leaks present at this time.
Near Lakeway, TX 78738
Paul
Job Details: 12/03/2018
REFRIGERATOR WHIRLPOOL ED5HHGXTQ00 "Arrived onsite for the refrigerator with neither side cooling properly. I turned the unit on when I arrived and checked the frost pattern on the evaporator. There was a poor frost pattern. I checked the compressor and found it drawing 1.6 amps in run. I found a hard start kit installed on the compressor. I unplugged the unit and waited a little while then plugged the unit back in. I found the compressor drawing 14 amps and not starting. There is something mechanically wrong with the compressor and it will need to be replaced. Ordering C-NOTES, W10309994 COMPRESSOR, WPW10143759 DRIER-UV, TJ90SF8404 ACCESS FITTING, & also ordering WP2188823 EVAPORATOR just in case. RS for Thu 12/6.; ordrng 1 C-NOTES (NEEDS PARTS AUTHORIZATION AND THE OFFICE WILL NEED TO RS.) and 1 TJ90SF8404 (ACCESS FITTING) and 1 W10309994 (COMPRESSOR) and 1 WP2188823 (EVAPORATOR) and 1 WPW10143759 (DRIER-UV)"
Near Austin, TX 78702
Scott
Job Details: 12/03/2018
DRYER MAYTAG MED5500FW0 Arrived on site for dead dryer . Found high limit had gone blown and also unit is dropping one of the legs . Replaced thermostat . Informed customer to have electrician to look at outlet and/or breaker . No lint build up at time of service . Job complete .
Near Austin, TX 78702
Scott
Job Details: 12/03/2018
DISHWASHER WHIRLPOOL KDFE104DSS2 "Arrived on site for dishwasher just stopping mid cycle . Ran diagnostics cycle . No error codes and ran wash completely . Checked float switch , drain motor , and wash motor all checked good . Ran normal wash and unit stopped working . Replaced control . Ran diagnostics all checked good . Ran a normal cycle and and unit performed as normal . No water leaks detected at time of service . Job complete ."
Near The Hills, TX 78738
Paul
Job Details: 12/03/2018
MICROWAVE KITCHENAID KHMS155LBL0 "Arrived onsite for the microwave that will not turn on. I found the fuse blown. I found 2 of the door switches welded closed. I replaced the door switches and interlocks. I replaced the fuse and tested the unit. When the magnetron turned on it’s started humming very bad like it has a cracked magnet. Ordering the mag, cap, and diode. Also ordering the grille because it broke when trying to remove it because of the age of the plastic. Ordering 8184608 GRILL-VENT, WPW10492276 DIODE, W10850446 CAPACTR-MG, & W10245183 MAGNETRON. RS for Thu 12/6.; ordrng 1 8184608 (GRILL-VENT) and 1 W10138793 (FUSE) and 1 W10245183 (MAGNETRON) and 1 W10850446 (CAPACTR-MG) and 1 WPW10492276 (DIODE)"
Near Austin, TX 78741
Scott
Job Details: 12/03/2018
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Arrived on site for top shelf freezing . Ran diagnostics and found diffuser door stuck in open position. Replaced diffuser ,ran diagnostics and all checked good. No water leaks detected at time of service . Job complete ."
Near Georgetown, TX 78626
James
Job Details: 12/03/2018
REFRIGERATOR WHIRLPOOL WSF26C2EXY02 Arrived on site and tested operation. Found ice motor not running causing no ice to dispense. Found motor covered in ice. Thawed ice to inspect harness and found to be good. Installed new motor and tested. Unit now dispensing ice but seal of chute and the plastic retainer for the motor coupler have failed. Unit will need new chute to complete repair ; ordrng 1 WPW10293211 (chute)
Near Buda, TX 78610
Leonardo
Job Details: 12/03/2018
DISHWASHER KITCHENAID KDTE204DSS0 Arrived on site to replaced tub. Removed sump and motor and found motor rusted out and in bad shape will need new one. Spoke with Dona so see if use replaced tub and then just order sump and motor and she said not replaced tub due to call being a asurion warranty. Ordering new sump and motor office to reschedule needs approval. ; ordrng 1 WPW10455260 (SUMP AND MOTOR )