Arrived on site to replace control board. Replaced board test unit and unit test good job complete.

Arrived on site to test unit for unit not working. Plugged unit in test unit and unit heating correctly job complete.

Arrived on site to test unit for unit not washing. Test unit and found nad sump and motor. Replaced sump and motor test unit and unit test good job complete.

"Arrived on site for a washing machine that is still not acting right. Inspected unit and work area. The customer advised that they had one load that did not complete and was doing somewhat similar things it was doing when they first had this issue. She advised that the agitation did not move her clothes and showed me a video. I did confirm that the agitation portion is the slow agitation and showed the customer that portion in diagnostics. The customer stated that the machine shut down prior to the finish of the cycle and since then, they have been able to watch multiple loads without a failure. I removed the bottom rotor and checked the slider. Found the slider still intact and sliding freely. Did not see any oil or where on the rotor itself. Ran the unit through a diagnostic test in the unit ran as designed. I called whirlpool Techline and spoke to Scott SR# 7733856674. He had me run through a few checks and advise that based on the current information, the unit was working as designed. He advised that if there was an issue with the unit, as an error code wouldve been stored unless if it was an off-balance load. He advised to make no repairs at this time and to run a factory calibration cycle on the unit to make sure the unit was working properly. Call complete."

Arrived to inspect not starting. F5E3 error stored. The unit would not lock the lid and I removed and replaced. I tested within service test mode after the repair and clearing the previous code and the unit operated as designed. No leaks observed during service.

Arrived on site for unit still making noise . Found idler pulley locking up when unit gets hot . Replaced pulley . Unit is remaking quite during several cycles of heating . Job complete No lint build up at time of service. Job complete

Arrived on site for lower rack wheels falling off . Found all four sets are missing wheeled . Replaced wheels . No other issues found . No water leaks detected at time of service. Job complete

Arrived onsite for Tripping circuit breaker when plugged into the wall power socket. Upon arrival found breaker tripped. Inspected polarity and polarity at wall is correct. Found plug cable was installed incorrectly. Neutral was mounted to ground causing unit to trip breaker. Corrected wiring and tested unit. Unit now operates correctly. Job complete

"Arrived on site to replace control from previous diagnosis. Found black with on p1 popped out of molex. Secured wire into molex and replaced control, tested unit, unit now working as designed. Job complete."

Arrived on site to test unit for no water dispensing and tapping sound when attempting to dispense. Found valve in wall was half way closed/open preventing proper air flow. Valve was extremely hard to turn on and off. Played with valve a bit and loosened it up. Water is now dispensing properly and noise is gone. Ice maker responded to diagnostics and filled as designed.

Arrived onsite for TURNS ON BUT NO HEAT AT ALL. Upon arrival unit does not have model/ tag. Inspected unit and customer stated that the water tank was completely filled and lower filter is wet. Contacted SW for assistance. Ran unit on diagnostics and found zero error codes. And all components operated as designed. Will have customer operate unit now that water tank is empty. Mrs. Will monitor unit. No leaks present at this time. Job complete

Arrived onsite to install previously diagnosed parts. Replaced console and test unit all components function as designed. Preheated oven to 350.

Arrived onsite for DW Tripps breaker shorts when switching to dry. Upon arrival ran diagnostics and got. FA-E2 for vent wax motor electrical problem. Replaced vent and rest unit on diagnostics. Unit went through complete test with no continued electrical issues. Error code no longer present. No leaks present at this time. Job complete

Arrived onsite for WALL THAT SEPARATES THE FRIDGE AND FREEZER IS HOT TO THE TOUCH. Upon arrival inspected unit .the mullion was very hot. Checked condenser fan and was operating correctly. Found condenser completely blanketed with dust and pet fur. Cleaned condenser and the mullion is beginning to cool.explained to customer that a warm mullion is normal . Checked the ice maker and it will need to be replaced.

Arrived onsite for Not Working - Has Power. Upon arrival Customer demonstrated the issue. When trying to turn on unit lights just blink. checked polarity and found the issue. Only getting 120 from red to black. Red to white has 120. Black to white getting .70 .

"Arrived on site for no ice. Found shut off arm in the off position,lowered arm icemaker ran through a cycle and filled with water.

Arrived on site to diagnose a dryer that is not tumbling. Found belt broken and replaced it from repair kit. Tested unit and found all is functioning properly at this time.

Arrived on site to diagnose a dishwasher with a door not opening and closing properly. Found friction pads broken and replaced both pads. All is working properly at this time and no leaks were found at time of service.

Arrived on site to diagnose a refrigerator that is not producing ice. Found connector p1 on hv control not fully connected from factory causing defrost issues and water valves not to operate. Connected wiring properly and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.

Arrived on site for downdraft blower not working. Customer stated that they removed filter to clean and would not longer go in up position. Inspected unit and work area. Bypassed switch and raised vent. Tested voltage at control to motor and found no voltage. Removed motor connector and measured motor windings and found opened/ failed. Called Whirlpool tech support and spoke with Andrew. Went over service performed. He stated that failed motor shorted control (SR# 7733852095) Will need to replace motor and control

Arrived on site to install previous diagnosed parts. Removed failed harness and installed new. Assembled unit and tested operation. All tested good. Spoke with customer on service performed.

"Arrived on site for garage standalone refrigerator not cooling. Inspected unit and work area. Gained access to evaporator and found no frost pattern. Measured amp draw from compressor and found .6 amps indicating a leak in sealed system. Will need to replace compressor, filter drier and evaporator.

"Arrived on site and found when water is dispensed after cup is pulled away there is always two drops that follow and do not fall into a drip pan. Drops hit edge and run down the face of the door. Attempted to re-level refrigerator or adjust dispenser and this cannot be corrected. Reported issue to tech line there is no known repair at this time, job complete 7733853535"

"Arrived on site and inspected dryer and found element has failed, after replacing element took one picture of dryer working properly. Customer is aware that to the exterior of the home is restricted and will have it cleared/cleaned, job complete"

"Arrived on site and replaced front panel and nameplate diagnosed on previous visit. Washer is now complete, job complete"

"Arrived on site for dishwasher leaking water. Inspected unit and work area. Found tub gasket loose on right side. Tightened tub panel that holds gasket in place. Tested door operation and lightly tug on gasket. Performed diagnostics mode with outer panel off and kick plate off, no error codes. Monitored test cycle and heard water spray on door. Inspected spray arms and found utensil underneath r rack interfering with spray arm. Removed utensil and continued test cycle. Found unit operating as designed. No water leaks detected during service. Spoke with customer on service performed."

"Arrived on site for refrigerator not dispensing ice. Inspected unit and work area. Removed ice container and found ice clump in back of container. Cycled ice maker and found water coming out of funnel. Removed ice maker and found spray foam in funnel blocking water flow (see SD-pic). Removed foam and reinstalled icemaker. Advanced cycle and monitored operation. All tested good, no water leaks detected during service. Spoke with customer on service performed."

"Arrived on site and inspected refrigerator and found an air gap at the top of the freezer door gasket. Added silicone around perimeter of liner. Airgap has caused condensation and rails are not closing properly. Disassembled freezer and removed ice from rails and interior and used heat gun to reset gasket. After reassembly door is now closing properly, job complete"

"Arrived on site and inspected refrigerator and found fresh food temperature is showing 34?. Took picture. Inspected damper and found it is stuck open. Replaced damper, job complete"

"Arrived on site to install previously diagnosed and ordered part. Due to the bake element shorting out, I removed and replaced the element and tested. Unit is operating as designed

"Arrived on site to inspect refrigerator not dispensing water and not making ice. Upon further inspection, I tested the water dispenser and water barely trickled out. Removed the water filter and retested and got the same results. Customer recently replaced the filter. I tested the ice maker in test 56 and it was good. Tested in test 57 and it harvested as designed. Tested the fill tube and I could hear the inlet valve making a loud humming noise and no water filled the tray. I removed and replaced the inlet valve and retested the dispenser and ice maker and unit is operating as designed. Recommended allowing the ice maker approximately 24 hours before the ice bin would be approximately half full. No water leaks observed during service, job completed."

"Arrived on site to inspect washer spin speeds. Upon further inspection, I placed the unit in diagnostics showing no error codes. Continued with testing and the unit bearing is getting very loud. I manually tested the spin mode and the unit is operating as designed except for the loud bearing.

"Arrived on site for refrigerator FC light not working and water filter needs to be change. Inspected unit and work area. Tested voltage to LED module and found failed module. Will need to replace module to repair. Removed failed module and installed new. Tested door switch and door operation. Found working as designed. Removed water filter and installed new. Flushed water system. All tested good, no water leaks detected during service.

"Arrived on site for no ice and hot. Found on led flashing diagnosed a defective bin thermistor ran diagnostics weak water flow due to defective valve. Replaced bin thermistor and valve,found hair line crack on pan added adhesive to crack,ran diagnostics all test passed.; used 1 WPW10511923 (Thermistor) from stock"

"Arrived on site. Found no lights in freezer section and dim in fresh food,diagnosing defective freezer led module,replaced led module all lights working as designed

"Arrived on site. Removed defective icemaker,installed new icemaker,power cycled unit ran diagnostics icemaker ran harvest no errors,ran fill test passed."

"Arrived on site for not dispensing water. Installed new filter found water not dispensing unless forcing filter further in housing,diagnosed a defective filter housing,replaced filter housing installed filter tested water dispenser unit working as designed

"Arrived on site for water leaking and ice build up. Found bowed drain pan,cleared ice cleared drain pan per service pointer replaced drain pan,checked water flow good,secured evaporator to suction line using foil tape and a zip tie,secured evaporator to liner wall using clamps and zip ties,secured cover with for screws.

"Arrived on site. Diagnosed a defective icemaker,replaced icemaker powered unit on icemaker ran through a cycle and filled with water."

Arrived on site to diagnose a washer that is not draining. Found drain pump wiring disconnected preventing pump from running. Rewired pump and tested unit. Found all is functioning properly at this time.

"Arrived on site for dishwasher not power on. Inspected unit and work area. Found GFCI tripped. Reset GFCI and found control panel on. Tested operation and found wash motor not activating. Meas voltage to wash motor and found correct. Will need to replace wash motor.

Arrived on site to test unit for door not opening. Found bad push broken button will need to order new control panel office to reschedule ; ordrng 1 ACM75218726 (Control assembly)

"Arrived on site for built in microwave flashing key pad error . Powered unit down . Unable to enter diagnostics due to error keeping keypad from responding. Call to set return ; ordrng 1 W11229663 (Panel UI)"

"Arrived onsite for rang back panel that gets hot then oven is in use. Upon arrival I installed unit and tested unit found nothing out of the ordinary. I did find that the was no insulation ant the back of the unit so I ordered some. I did explain to cx why that aria of the unit gets hot when the oven is on. Office to reschedule.; ordrng 1 W11133686 (Insulation, Back Guard)"

Arrived onsite for refrigerator with broken door handle. Upon inspection I found that the door handle was broken and the door was scratched I am ordering 1x door skin and returning with hand. Office to reschedule.; ordrng 1 W10800785 (DOOR-SKIN)

"Arrived on site to inspect dishwasher not drying dishes. Upon further inspection, I found water droplets in the tub. Customer advised that they have a water softener system. I placed the unit in diagnostics showing no error codes. Continued with testing and tested amp draw to the components. I found the element showing 7-9amps during wash & drying cycles. Customer is using rinse aid. I found the drain filter covered in debris. I cleaned the filter and demonstrated to the customer on how to do it. Also, I found the door hinge pads are missing. I made recommendations for use & care, as well as, detergent and rinse aid use. I am ordering the hinge pads and scheduled return service for 06/11/22. No water leaks observed during service.; ordrng 2 WP8268961 (Pads)s"

"Arrived on site for washer not washing r spinning. Inspected unit and work area. Found rear left leveling foot broken. Performed diagnostics mode and found error code F5-E1 lid not opened between cycles, F7-E1 tachometer missing and F2-E1 stuck key. Ran automatic test cycle and found unit agitating. Gained access to motor and pulley. Measured motor resistance and found correct. Mead capacitor farads and found failed capacitor. Schedule return for Tuesday the 14th (CS approved date of return). ; ordrng 1 W11395618 (Capacitor) and 1 W11213957 (Leveling feet) and 1 W11026785 (Motor)"

"Arrived on site to install previous diagnosed parts. Removed failed pump and control, installed new. Performed diagnostics mode and tested operation, found no components responding. Disassembled ui and found burnt circuit (see SD-QUICKPIC). Will need to replace UI and possibly harness. Office to schedule return when ETA is available on parts. ; ordrng 1 W11478523 (UI) and 1 W11591637 (Lower harness)"

"Arrived on site to test unit for no cooling, tested unit found FC evaporator motor not running and PO and PF error intermittent during operation, due to the unit having multiple issue and it cant be pinpoint a specific source, got authorization to install main control, main UI, power supply board, fC evaporator motor harness with thermistors and deli UI, deli UI can defective and will need to ret to install new DELI UI, ordering part office to reschedule ; ordrng 1 Wpw10769076 (Deli UI)"

Arrived on site to test unit for burner turning on by itself. There was something on the cooktop glass that when the burner turned on by itself it caught something on fire that cause damaged to the glass and switches and burners. Office to reschedule ; ordrng 1 AGU75049009 (Glass cooktop) and 2 EBF62174902 (Switches)s and 3 EBF62174903 (Switches)s and 1 MEE62385301 (Burner) and 1 MEE62385201 (Burner)

"Arrived onsite for Not Cooling - Both Sections. Upon arrival found both sections at room temperature. Inspected compressor and pulling.62 amps. Inspected evaporator and there was zero frost and evaporator was room temperature. Both condenser and evaporator fans are operating. Spoke with SW and determined that unit needs a sealed system repair. This is a r134a unit. Ordering compressor, evaporator, access valve, and UV dryer. Office to reschedule ; ordrng 1 W10507884 (Compressor) and 1 W11284480 (Evaporator) and 1 WPW10143759 (UV dryer) and 1 W10913906 (Access valve)"

Arrived on site to diagnose a range that is not responding to user input. Found ui malfunctioning and it will need to be replaced to complete repairs. Office to set return appointment.

"Arrived to inspect upper chamber not heating. I found the broil and bake circuits showing continuity, but further inspection revealed the main relay was melted. One spade connector will need to be replaced in the harness. Control removed for rebuilding and office to contact the CX as soon as it is ready to be reinstalled.; ordrng 1 8303883Rebuild (Control Rebuild)"

Arrived to instal previously diagnosed and ordered part. The part provided in the order was incorrect and I added the correct one. No leaks observed during service. ; ordrng 1 WPW10130695 (Latch assembly)

"Arrived on site and found center electrode is broken, switch harness will also need to be replaced. knobs need to be replaced order knobs if AHS approves them; ordrng 1 W10763330 (Center electrode) and 2 W10541842 (Electrode)s and 2 W10541843 (Electrode)s and 5 W10594481 (Knobs)s"

"Arrived onsite for refrigerator not cooling in both sections. Upon arrival found unit unplugged. Plugged unit in and compressor would not turn. Loud humming noise then would click off. Pulling 15amps at startup, then 8 amps, then off. Unit is R600. Locked compressor. Spoke to SW. office will order parts including plastic drip pan. Office to reschedule.; O-emld tckt"

"Arrived on site for a dishwasher not completing a cycle and with no water coming into the unit. Upon arrival the customer stated the soap will just sit at the bottom and not dissolve. I put the unit into diagnostics mode and activated all loads. I found the valve working as designed, but neither the wash motor nor blower energized at all. I activated both again while checking voltage to them and found good voltage. This indicates a bad wash motor and blower. Upon further inspection I found the rubber insulation on the bottom of the unit had separated from the tub and was breaking into pieces. I also found the valve fill hose was extremely kinked creating slow fill on the unit. In order to repair the unit it will need a new blower, motor, and fill hose. The insulation is not a separate part that can be repaired. Ordering all parts and the office to get autho and to reschedule. ; ordrng 1 WD24X10024 (Fill Hose) and 1 WD26X10056 (Blower) and 1 Autho (Autho)"

Arrived on site for a cooktop with the front left burner throwing an F113 error when turning it on. I tested the unit and was able to replicate this. Per the tech sheet this is an open temp sensor or main control issue. I gained access to the inside of the unit and found all connections/harness good. I ohmd out the temp sensor for the front left burner and found it open. This indicates a bad sensor. In order to repair the unit it will need a new front left burner assembly. Per the tech sheet if the error is still thrown after replacement it will also need a main control. Due to this I am ordering the main control to have on hand as well. Office will need to get autho for both parts and reschedule. ; ordrng 1 WB30T10080 (Front Left Burner) and 1 WB27X33352 (Main Control) and 1 Autho (Autho)

"Arrived on site for a refrigerator with an ice maker with ice coming out in clumps. Upon arrival the customer stated the ice will come out as one big block as if it is overfilling in the IM tray. Upon further inspection I found a block like this in the IB. I checked temps in the unit and found the, good. I then put the unit into diagnostics mode and ran an IM harvest. I found it working as designed. I then ran the IB fan and an IM fill. Both ran as designed. This indicates a faulty IM calling for to much water needing replacement. We will return with the parts already on order. No fee collected due to being in our 1 year warranty. Office to reschedule.; O-emld tckt"

Arrived on site. Diagnosed a defective right side gasket ordering new gasket ; ordrng 1 W11368721 (Gasket)

Arrived on site for refrigerator not cooling well and making a loud noise. Upon arrival confirmed issue. Found temps in fc at 18 and rc at 39. After further inspection I found all fans running as well as compressor. Found no defrost issues and dampener motor/air tower functioning as designed. Found amperage to compressor at .93 on startup and rising past 1.4 quickly while over heating. Found windings to compressor not even across all windings.Found unit has sealed system failing. Found no signs of leaks. Will need office to get autho for sealed system replacement and reschedule for sealed system time. ; ordrng 1 WPW10143759 (Uv drier) and 1 W10913906 (Access valve) and 1 W10171785 (Compressor) and 1 482801 (Kit) and 1 876765 (Kit 2) and 1 Cnote (Need autho/2hr repair)

"Arrived on site for no cool and loud noise in fresh food evaporator. Found upper section warm,no air flow,attempted to remove cover found ice build up preventing cover removal. Unit will need a new cover,part research for fresh food evaporator thermistor customer will defrost unit before next visit. ; ordrng 1 DA97-08724N (Cover) and 1 DA47-00322J (Heater) and 1 Evapthermistorfreshfood (Evap thermistor fresh food)"

Arrived on site for refrigerator not making ice. Upon arrival confirmed issue. Found on arrival ice bucket was full but melting together. I then found bucket not sealing in place due to broken locks. Found air leak into ice box melting and refreezing ice. Will need findings reported to techline the following morning with sr#7733737943. Call complete ; ordrng 1 Cnote (Need findings reported to techline)

"Arrived on site for washer tripping breaker during finale spin/drain cycle. Upon arrival confirmed issue and found breaker tripped with washer shut down. Found f5E2 lock failure. After further testing I found the following results100ohms (bad-lidlock j6-1&2) 21.3ohms (good-drain pump), motor windings were at 5.5ohms on arrival raised to 6.7-7.3ohms after a few tests and was over heating. Will need office to get autho for replacement of control, latch, and motor replacement before rescheduling ; ordrng 1 W11026785 (Motor) and 1 Cnote (Needs autho)"

"Arrived on site for refrigerator that is not going the refrigerator section. Inspected unit and work area. Confirm the customers complaint and remove the evaporator cover. Found ice buildup inside of the air channel that leads down to the refrigerator section causing this issue. The customer advised that while she was on the line with customer service, they advised her to try to turn the temperature dial inside the freezer to allow more cold air into the refrigerator section. When she did this, the knob and stem broke off of the control. I did confirm this issue but I also found some of the tabs on the backside of the evaporator cover broken. Steamed out the iceman set the position to the recommended setting. Went to order the evaporator cover but found the part not listed properly. I called Whirlpool Techline and spoke to JR SR# 7733848868. He advised that the part number does not reflect the actual part number on the schematics and will need to be researched through our parts distributor. He advised to send in for research and that whirlpool and our distributor will find the necessary parts to order. Ordering evaporator cover and the office will need to contact the customer about a return date due to unknown availability.; ordrng 1 Research (Evaporator Cover)"

"Arrived on site to test unit for gas leak, tested unit found nothing unusual gas is igniting, when oven burner kick off, a small amount of gas is released but well with in normal range, flames are burnering clean with no orange flames, slightly adjusted oxygen mixture for oven burner, called tech line and presented my findings SR#7733797758, unit is running as designed job complete"

"Arrived on site to replace previously diagnosed FC door, replaced door, tested unit, unit now running as designed, no leaks detected job complete"

"Arrived on site to test unit for F8E0, tested unit found code present, unplugged thermostat the fan attempted to turn on but its ceased, replaced blower fan is now turning on, pre heated unit to 350, unit is now running as designed no leaks detected job complete"

"Arrived on site to test unit for loud noise and temperature loss, tested unit found unit at 0 and 38 degrees, crackling noise on the back due to tape flapping around condenser fan vent, no frost buildup on evaporator, damper is working good, compressor is turning on when asked too, unit is running as designed, advised customer to monitor unit and if it happens again call us back

"Arrived on site to test unit for no ice production. Found ice maker not responding to diagnostics. Replaced ice maker, tested unit, unit now working as designed. No leaks detected. Job complete."

Arrived on site to test unit for oven not igniting. Test unit and found bad glow igniter. Replaced igniter. Test unit and unit pre heated to 350 job complete.

"Arrived on site to install heater support. Installed missing support, home is still under construction. Water and power off so not able to test. Job complete."

Arrived on site to test unit for fuse blowing when you close the door. Found last company had connected all the wires backwards and switches in the wrong place. Wired all wires correctly and switches correctly test unit and unit test good job complete.

Arrived on site to test unit for unit not heating and making loud noise. Test unit and found bad high voltage magnetron capacitor and diode. Will need to replace all 3 parts

Arrived onsite for refrigerator not cooling in either compartment. Upon arrival inspected unit. Both compartments are hot. Checked evaporator and had no frost pattern. Checked compressor compartment and compressor pulling .6 amps. Unit has Sealed system issues. Customer believes unit has 5 yr sealed system warranty. Customer will reach out to LG directly.

Arrived onsite for washer not operating. Upon arrival found control completely non responsive. Also water was in tub. Found connector to drain pump failed and control was damaged. Secured drain pump connector and replaced control. Unit is now functioning properly. Job complete

"Arrived onsite for refrigerator ice maker not producing ice. Upon arrival found ice bin frozen in place. Tried putting unit in defrost but did not defrost enough to pull out. Per Samsung service pointer unit is having ice room issues. Per pointer unit would possibly need Ice maker, silicon, ice bucket and valve.Service kit is not available at this time and no ETA. Customer will contact office if moving forward. DA82-02697A ice maker service kit (OUT OF STOCK- NO ETA) , DA97-14474C ice bucket, silicon WP482338, and valve."

"Arrived on site ,replaced bake element .

"Arrived on site ,replaced condensation drip pan . Also secured heater back to evaporator. No water leaks detected at time of service. Job complete"

"Arrived on site , replaced left front element . Tested and all rings are properly heating . Job complete"

"Arrived on site for washer vibrating and making banging noise . Customer is also having issues with clothes tangled. Ran diagnostics for error codes 0-5, 0-9, 1-2. Ran test wash all checked normal. No oil and slider is in good shape .Did do small adjustment to feet . Did instruct customer customer on proper loading of clothes . No water leaks detected at time of service. Job complete"

Arrived onsite to install previously diagnosed pat. Upon arrival I installed new timer and tested unit and found unit operating as designed. Job complete.

Arrived on site to diagnose a dishwasher that is not drying dishes properly. Upon inspection found no codes stored and all functions operating as designed. I asked customer if she uses rinse aid she says no that she is afraid to use it because she does not want to ingest chemicals. I advised customer that the unit is operating as designed and that using rinse aid to help dry the dishes better she understood this. Job complete no weeks found it time to visit.

Arrived onsite for oven the burns peach cobbler. Upon arrival I performed temperature tests and found that the unit was off by 13* I calibrated the unit down by 10* and explained to cx what I had found and done. Tested unit and found unit operating as designed. Job complete

Arrived onsite for to install previously diagnosed pat. Upon arrival I installed new right side door gasket. Unit is operating as designed. Job complete no leaks

Arrived onsite to perform a carbon monoxide tested on a rang oven. I performed test with an carbon monoxide detector wit the oven on and off and also with the burners on and found that the detector did not go off indicating no carbon monoxide detector. I noticed that one of the burners would sputter when set to simmer I adjusted this And found burner operating as designed. Unit operating as designed job complete.

"Arrived on site for refrigerator RC not going bellow 47?. Customer stated unit is now working but taken 2 days for refrigerator to reach temperature and was frost buildup on damper. Inspected unit and work area. Measured temperature in FC and RC and found good temperatures. Inspected door seal and found both door sealing. Performed diagnostics mode and tested component operation. Found all components operating as designed. Spoke with customer on to insure door are shut, from customer description it possible door was not closed. No water leaks detected during service."

Arrived on site for washer not draining on heavy cycle. Customer stated that they washed a bed spread on heavy and it didnt drain. Inspected unit and work area. Performed diagnostics mode and tested operation. Found all components working as designed. Tested heavy cycle and found operating. Informed customer to wash large items on bedding cycle. No water leaks detected during service.

"Arrived on site to inspect dishwasher not dispensing detergent. Upon further inspection, the customer provided a clear glass that was fogged up and I could see leftover white detergent on the inside of the glass. I placed the unit in diagnostics showing no error codes. I removed the outer door panel to monitor the dispenser functions and tested the unit. I placed my multimeter on the black wire at the junction box to monitor amp draw to the components. The unit is operating as designed. Customer advised that they have a filtration type system to the water supply of the home. I found the rinse aid dispenser dial set too high and explained what can happen with the dial at that setting with the filtration system. I made recommendations for use and care, as well as, detergent and rinse aid us. Customer questioned if they could use liquid plumber in the unit and I advised that they should not use it, bleach or vinegar as all will cause damaging issues with the unit. No water leaks observed during service, job completed."

"Arrived on site to diagnose a cooktop with a cracked glass top. Was able to take pics of issue, but homeowner informed me they cancelled call as whirlpool was giving them a discount on a new unit and they already decided to replace unit. No services were performed today."

Arrived on site for washer making a loud noise. Upon arrival customer described issue they were having but stated after allowing the unit to run continuously the issue had stopped and they were able to restore all functionality back to the unit. Upon entering diagnostics I found no signs of error codes or failures during testing. I did however find that the drain hose was shoved into the stand pipe too far causing a natural siphon not allowing unit to fill properly. Its likely this had led to the unit going into a flood mode and once customers allowed flood mode to end all functionality was restored. Inform customer to allow unit to run and if issue comes back to let us know. Washer functioning as designed with no leaks during test. Call complete

Arrived on site for washer not drying . Ran diagnostics. For latch error code . During diagnostics latch clicked couple times trying to lock . Replaced latch . Ran both single and auto tests . All checked normal. No water leaks detected at time of service. Job complete.

Arrived on site for a job that has broken glass. Inspected unit and work area. Checked with claims and was advised that authorization and photos had been given for this customer. Replaced the cooktop glass and tested the unit. The unit began to work and operate as designed. Call complete.

"Arrived on site for a refrigerator not producing ice. Upon arrival the customer stated the IM began working again, but had stopped for several days. I checked temps and found the FC at 6?F, the RC at 38?F, and the IB at 16?F. Upon further inspection I found the IB completely full of ice. I then harvest and ran the fill on the IM and found it ran as designed. I called techline and spoke to JR and kept SR# 7733305103. JR recommended replacing the main control. I replaced the control and the unit is now as designed. Call complete."

"Arrived on site to replace previously diagnosed stops. Replaced stops, tested unit, unit working as designed. No leaks detected. Job complete."

"Arrived on site to test unit for ice forming underneath ice bin. Found a sheet of ice underneath ice bin. Removed ice and completely inspected ice maker, ice box ice door and all components for signs of leak or air gap. Notice ice box was not sealing properly to rear of unit and excessive ice accumulation on rear wall from air leak. Sealed ice box with rear of RC linear as no other issues found. Advised customer to monitor. Fascia heater receiving proper voltage(120vac). Ice maker running as designed. Valve opening and closing properly. Fill tube heater engaging. No ice maker error codes.

"Arrived on site to tts unit for door falling hard/no resistance when opening. Found right door spring came loose. Reattached hinge to spring, tested unit, unit working as designed. No leaks detected. Job complete."

"Arrived on site to test unit for not cooling. Found compressor running, evap motor working as designed. But absolutely no frost pattern on evap. Unit is a R600 unit.

"Arrived on site and inspected refrigerator and found icemaker is frosted over. Spoke with SW and found liner is warped. Air gap cannot be corrected, due to liner, refrigerator cannot be repaired, job complete"

"Arrived on site for a refrigerator that is leaking water out of the ice tray. Inspected unit and work area. The customer advised that the icemaker tray seemed bent and bowed potentially causing the issue. I did confirm that the icemaker tray had broken off of the motor causing the issue. The ice tray would fall forward and dump out most of the water. Replaced the icemaker and tested the unit. The unit began to work and operate as designed.