"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replace icebox van and the customer complained about water dripping from the freezer section. Looked underneath the unit and found the drain hole in the freezer section was iced over causing the water to drip into the bottom of the freezer and onto the floor went into defrost. Removed ice buildup and steamed out the blockage in the freezer drain pan. Went to check functionality of the ice maker and found the left side dispenser door not shutting all the way. Check the gasket in the liner and could not find any noticeable dents or warps in either liner or gasket door. I called Whirlpool Techline and spoke to Adrian SR# 7731884306. He video chatted me to look at this and we attempted to reposition the hinge on the left-hand door. We could not get the door to shut in any circumstance unless if the door was removed from the hinge.

Arrived on site 2/2 for washer stopping mid cycle when set on hot. I started a normal load on hot water setting and it took approximately 3-4 minutes before the hot water got hot. Customer will have the water heater checked because its not providing hot enough water to register properly. Unit works as designed. Job complete

Arrived on site for washer not balanced euring wash cycles. Upon arrival I found tub was heavilyleaning to the front left and after further inspection I found suspension rods had failed. I replaced rods and also releveled unit due to inclined flooring. After reasse and testing unit with 4 towels during fill agitation drain and spin I found unit fully functioning as designed. Call complete

"Arrived on site for washer with broken strike. Upon arrival I confirmed issue but also found washer ui lights stuck in wash selection mode. I was unable to get unit to manually power down using ui. Also found door lock not responding. Replaced door lock and strike and after letting unit reset unplugged for 15 minutes repaired unit and found same ui frozen results. Will need office to reschedule once Availability of parts is known ordering W11481108 ACU, W11481116 encoder, W11414312 ui harness. ; ordrng 1 W11481108 (Acu) and 1 W11481116 (Encoder) and 1 W11414312 (Ui harness)"

Arrived on site for dryer not turning on. Upon arrival I found door switch internally broken not allowing voltage to pass through. Replaced door switch and tested dryer. Found unit heating and functioning as designed call complete

Arrived onsite and found clog in drain. Cleared clog with vacuum. Unit is now operating as designed. All checks good. Advised customer on repair.

"Arrived on site for dishwasher stopping mid cycle . Ran diagnostics got vent erro code . Found vent fan locked up. Replaced vent . Ran diagnostics all checked normal. No water leaks detected at time of service. Job complete"

Arrived onsite for refrigerator not cooling. Upon arrival found unit unplugged. Residents unplugged unit due to ice buildup and not working. Unit thawed and did cause tile damage. Took pic in SD. Tested unit and found heater not energizing in force defrost. Disassembled unit and found heater harness not secured. Secured connector and tested. Unit is functioning properly. Job complete

Arrived on site to install previous diagnose part. Uninstalled failed heating element and installed new one. Checked forwarder leaks after installation and found none. Unit is operating as designed. Job complete

Arrived on site to inspect unit for not closing normally due to a bad clamp. Upon inspection found the outer clamp off the bellow. Reattached bellow clamp and tested. Complete

Arrived on call for complaint of not finning cycle. Ran diagnostics and got code for suds. Ran test load and it would not finish cycle kep filling and draining. After installation test operation.

"Arrived on site for a washer that?s not working right. Inspected unit and work area. The customer advised that the unit we had on file was her old washer from over six years ago. Updated model and serial information and tested the unit. Found no stored error codes and ran the unit to an auto test. Found the unit not shifting into agitation. Went underneath the unit and found the cam completely stuck which caused the shifter to break. Replaced both cam and shifter and tested the unit. The unit began to work as designed; used 1 W10721967 (CAM), and 1 W11481722 (ACTUATOR ) from stock"

Arrived onsite for dishwasher not dispensing soap. Found upon arrival unit is operating as designed water was off to unit.

Arrived onsite for previously diagnosed parts. Upon arrival replaced control and tested unit is now operating as designed. Job Completed.

Arrived on site for When I turn on the machine it makes a noise and I can smell something burning/over heating. Found dryer making a loud noise when operating. Gained access to blower wheel and found sock stuck inside blades of blower wheel. Removed sock and reassembled. Tested dryer and noise is gone. Dryer heating as designed.

"Arrived on site to diagnose dishwasher leaking from unit. On arrival customer informed me a plumber had verified the unit was leaking from the hose going from the valve to the fill box. Hose didnt have a clamp on the upper section. Used a truck stock work clamp to secure the hose to the box. Ran unit and verified leaking is no longer present.

"Arrived on site to install new panel. Found panel damaged in box. Will order new part, office to reschedule.; ordrng 1 W11039015 (Panel)"

"Arrived on site to inspect unit for not closing and being damaged, upon inspection found the door hanging and not installed normally, installed all parts normally and realigned inner plate. All functions worked. Complete"

"Arrived onsite and installed panel. Unit is now operating as designed. Advised customer on repair, all checks good."

"Arrived on site to inspect unit for not going past rinse cycle. Upon inspection found no issues with washer, but found multiple frogs inside belt causing issues, removed frogs and tested. Complete"

"Arrived on site to inspect unit for always draining, upon inspection found the unit did always drain when plugged in but was able to be canceled, checked drain tube and found the tubing was installed incorrectly, aligned tubing and tested. Unit worked correctly. Instructed customer on use and to inquire about extended warranty. Complete"

"Arrived on site replaced slider ,clutch ,stator and rotor . Ran calibration and diagnostics wash. All checked normal . No water leaks detected at time of service. Job complete"

Arrived on site to diagnose a dishwasher that is not cycling properly. Found unit oversudsing due to dish soap in unit. Advised homeowner on findings and no further repairs needed.

"Arrived on site for customer complaint of unit not draining enough during a cycle, I tested unit in diagnostic mode, every component tested good, found error code F5E3 for door lock error, but door lock tested good in diagnostics as well as quick wash."

"Arrived on site for dryer still shutting down randomly after previously replaced timer and pts. Upon arrival confirmed unit had a stable 240v connection from outlet. Checked terminal block during tests and found that when unit would randomly shut down (1st test after 11 minutes, 2nd test after 8 minutes, 3rd test after 15 minutes, 4th test after 25 minutes) but found 240 volts still remained. Verified all heating hardware as well as door switch passed all resistance and continuity tests. Motor ohmed out at 1.6 with specs. Called techline and spoke with Butch sr#7731879673. Was advised to run voltage tests at internal timer motor. Found after during 5th tests that unit ran over 30 minutes with no evidence of failures. After relaying info to techline they stated its possible that either the motor and/or the main harness assembly could be shorting out at random making it difficult to pinpoint the exact cause. I relayed findings to customer.

Arrived on site to install previously ordered cabinet. TG and I simply transferred all parts to the new cabinet. Job complete

Arrived on call for complaint of noise. Found the drum out of round. Will need drum to complete. ; ordrng 1 W10545923 (Drum)

"Arrived on site to inspect washer leaking water. Upon further inspection, I removed the control panel to access the valve and placed the unit in diagnostics and tested the valve. I found the valve housing cracked and leaking water. I removed and replaced the valve housing and calibrated. Retested the unit and it is operating as designed. No water leaks observed at the end of service, job completed."

"Arrived on site to inspect unit for dents, upon Inspection found the unit very dented around all parts. Spoke with customer and instructed her to speak with installed and home depot. Whirlpool advised all parts are replaceable. Sr # 7731876205 ordering parts to fix. Office to reschedule ; ordrng 1 W11246772 (Panel) and 1 W11317194 (Ui) and 1 W10920228 (Tub) and 1 W10612925 (Badge)"

"Arrived on site to test unit for not cooling properly. Found evap motor receiving proper voltage but not engaging. Replaced evap motor, tested unit, unit is now working as designed.

"Arrived on site to replace compressor, drier and evap from previous diagnosis. Unit was unplugged on arrival. Accessed evap and compressor then turned unit on. Compressor was pulling 1.2amps and dropped to .8amps. Pressures were good with high side at 120 and low side was at 0. Found condenser was extremely clogged causing compressor to over heat and kick out on thermal. Completely cleared condenser and replaced start device and run capacitor. Let unit run for 30mins and nice frost pattern developing on evap. Used UV light and applied bubble solution. No signs of refrigerant leak. Added a bit of refrigerant to system. Advised customer on keeping condenser clean to prevent damage. Also advised to put a glass of water in FC and use unit once water is frozen over. No leaks detected. Job complete."

Arrived on site to test unit for blowing hot air. Found unit was trying to cool but element was staying on after defrost cycle. Recommend replacing bimetal and defrost heater. Office to reschedule.; ordrng 1 WPW10366605 (Control) and 1 W11084324 (Harness)

Arrived on site to test unit for noise while operating. Found dog collar and other debris in blower wheel. Removed all debris and tested unit. Unit operating as designed. Job complete

"Arrived on site to test unit for broken glass and dent on handle, inspected unit found outer glass shattered and dented handle, replaced glass and handle, could not test unit because unit not installed, job complete"

"Arrived on site to inspect unit for not agitating normally, upon inspection found the wrong model actuator attached to unit replaced actuator with correct model. Tested with no issues. Complete"

"Arrived onsite for previously diagnosed parts. Replaced divider, auger motor, bracket and spacer and tested. Unit is now dispensing as designed. Job Completed."

"Arrived on site for customer complaint of unit shaking and not completing cycle, found failed gearcase.

Arrived on call for complaint of not starting cycle. Found the drain pump running and door locked water level sensor needed . ; ordrng 1 W11367297 (Control) and 1 W11044866 (We switch)

"Arrived on site for ice building up in freezer floor . Ran IM harvest , all checked normal. No leaks or drips detected. Did find drain hole frozen over . Steamed out hole . Found some pieces of insulation . Removed obstructions , water is flowing freely away . No water leaks detected at time of service. Job complete."

Arrived onsite for dishwasher not operating even after checking breakers. Upon inspection I found good voltage at the outlet and the unit was wired correctly at the junction. I accessed the main control and replaced with new. I restored power and the unit came on. I ran diagnostics and there were no error codes present through out the process. All functions passed and the unit is working as designed at this time. No leaks detected during time of service. Job complete.

Arrived onsite and installed door properly and leveled unit. All checks good. Unit is now operating as designed.

Arrived onsite for dryer not starting. Upon inspection found door switch failed. Replaced switch and tested. Unit is functioning properly. Job complete

Arrived on call for complaint of broken handle. Confirm handle broken. Replace damaged part and test.

"Arrived on site to inspect refrigerator water dispenser not working. Upon further inspection, I tested the dispenser and found the water dispensing as designed. I tested the ice maker and found the ice bin full of ice. Pulled the unit out and checked the water line and found it pulled and tucked behind the ice maker fill line so it doesnt get kinked. Customer advised that it was adjusted at previous service call. Customer advised that theyve had low water pressure recently due to city regulations. I recommended that the customer purchase a water pressure tester and when the water pressure gets low on the unit to check their pressure outside at the nearest water faucet. I advised if its below 60psi, then we know its a water pressure issue and not the unit. I did not install the pressure regulator as its not needed due to customer not having high water pressure. No water leaks observed during service, job completed."

"Arrived on site to test unit for console not responding. Verified console receiving proper voltage. Replaced console, tested unit, unit is now working as designed. No leaks detected.

Arrived on site to install previously diagnosed parts. Removed lid and installed new lid. Tested in diagnostics and lid latch was working as designed. Showed customer lid was locking and unlocking. Job completed.

Arrived on site for for hot surface light staying on. We inspected unit and found it working as designed. Job complete

"Arrived onsite for unit making a noise near the beginning of a cycle. Upon further investigation found that that a magnetic pen was right under the motor cover shield, removed pen. Let customer know that if any objects do get under the unit, it can get lodged under the basket and shield causing the object to grind into the floor causing noises. Ran unit In a rinse and spin cycle. No odd noises during the cycle. No leaks at this time. Job complete"

"Arrived on site for customer complaint of unit not cooling in either section, found sealed system leak, ordering compressor, evaporator, filter drier, and coupler. ; ordrng 1 Cnote (Office to reschedule) and 1 SStech/2hourjob and 1 WPW10507886 (Compressor) and 1 W10836706 (Evaporator) and 1 W11506635 (Coupler) and 1 WPW10143759 (Filter drier)"

"

Arrived on site for dishwasher will not heat up. Inspected work area and unit. Customer stated that he installed a new heating element him self and that it never worked. Put unit into diagnostics and ran a cycle and the unit operated as designed. Performed resistance test and got 18 oms within spec. Put unit though regular cycle and found it operating as designed. Unit may have locked the heating element out due to the original element failing.no water leaks at this time.job complete

Arrived onsite for washer showing F11 and tripping breaker. Upon inspection I found the unit in standby with no error codes showing and we ran through functions of the unit. We found it to be working as designed at this time. I inspected the ground switches and could not find any issues at this time. I advised the customer to monitor the unit to ensure there arent any intermittent issues. I found the unit to be plugged into a gfci outlet. I advised having the outlet serviced or preferably replaced due to the outlets sensitivity. But the unit is working as designed at this time and no leaks were detected during time of service.

Arrived onsite for previously diagnosed parts. Upon arrival replaced wiring harness and tested. Unit is now operating as designed. Job Completed.

"Arrived on site to install previous diagnose parts & for FREEZER AND FRIDGE ARE NOT COOLING TO APPROPRIATE TEMP. Inspected work area and unit. Inspected evap and found incomplete frost pattern. Gained access to the back of unit and evacuated the system. Uninstalled compressor,dryer & access valve. Then uninstalled fc evap. Installed all new components. Fc evap,compressor,dryer & access valve. System holing vacuum. Recharged system no leaks. Pressure on low side at 0pis on high 145psi found. .Turned unit on and it ran for 3 minutes and then going straight into defrost.office to reschedule.; ordrng 1 W11518204 (Ui) and 1 W11196400 (Control)"

Arrived on site to diagnose a dishwasher that is not drying properly. Tested all parts and components and found no failures to unit at this time. Advised homeowner on best cycles and options for best performance and need of rinse agent for proper performance. No leaks were found at time of service.

Arrived on site for refrigerator needing previously diagnosed hv control. Upon arrival I installed the needed part. I reasse and powered unit back up. Found unit turn on and functioning as designed. Informed customer unit would need 24hrs to cool.

Arrived on site to diagnose a refrigerator that is not dispensing ice. Found bin button broken and spring missing. Replaced both parts and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.

"Arrived onsite for washer not operating. Upon inspection I found the unit dead and full of water. I was not able to enter diagnostics so I replaced the control. I. Diagnostics I was then not able to drain. I tilted the unit and found the drain pump wires had come disconnected from the connector. I made a temporary repair on the wires and was able to engage the drain pump to drain the water. After the water drained out I could not exit drain in diagnostics and had to unplug the unit. I put the unit into diagnostics again and it immediately went into drain. I tried on normal setting and again just drains. I waited for the auto drain to complete and ended up having to blow out an obstruction from the pressure hose. After clearing the hose I was able to run a spin cycle. I found the unit wobbling at high spin which most likely caused the wires at the pump to separate. I am ordering the lower harness, gearcase, cam, belt, actuator to complete the repair. Office to R/S due to part availability. ; ordrng 1 W11399433 (Control) and 1 W10528947 (Hub) and 1 W11545744 (Lower harness) and 1 W11454734 (Gear case) and 1 W11497303 (Motor) and 1 W10721967 (Cam) and 1 W11399437 (Drain pump) and 1 W11239857 (Belt) and 1 W11130362 (Suspension)"

Arrived onsite for unit not responding and having moisture buildup i the display of the UI panel. Plugged the unit in and tried to turn the unit on but the display will not work. Let customer know that that there more likely is in issue in the vent along the wall to the outside causing the hot air to not escape causing the moisture to occur when drying. Ordered part. Office to reschedule ; ordrng 1 W11378949 (UI PANEL )

"Arrived on site oh and reinstalled Bellow Spring, confirm correct operation by running automatic cycle test 12. Sent a short video of Washer draining properly to PR, job complete"

Arrived on site for washer making screeching noise. Upon arrival customer stated error codes would flash but after diagnostics check I found no codes stored. After testing washer through a diagnostics cycle I found belt was loose on cam but gearcase was also screeching even when belt would eventual grab to the cam better. Found 7nit was screech in spin mode with and without a load of laundry and during agitation when cloths were in unit it would also screech. Will need office to reschedule once availability of parts is known.; ordrng 1 W11239857 (Belt) and 1 W11423758 (Gearcase) and 1 W11543998 (Acu)

Arrived onsite for refrigerator not cooling in the RC. Upon inspection I found the RC evap cover encased in a block of ice. I called techline to report they gave me W11092686 service pointer REV G and asked that I follow this pointer to correct the issue at hand. We also changed the defrost from ADC to timed SR#7731877358 to replace the RC fan motor and we will have to assess the situation better once the ice is gone and we can access components. ; ordrng 1 SHIMS (SHIMS)

Tested the unit and saw no leaks but did see that the garbage disposal was backing up with water. Turned on the garbage disposal so that the water can go down. Did let customer know about the garbage disposal issue. No more water was rising and draining with no issues. Found no leaks from the unit at this time. Job complete

Arrived onsite for dishwasher not functioning. Upon arrival put unit in diagnostics and found stored error code for wash motor error. Ran test and wash motor did not energize. Needed wash motor replaced. Replaced motor and tested. Unit is functioning properly. Also notified customer that during replacement found several pieces of glass in sump. No leaks present at this time. Job complete

Arrived on call to replace previous diagnosed parts. After installation test operation.

Arrived on site for burner not lighting . Found small center burner cap missing from right front burner . Ordering caps . No other issues with other burners . No gas leaks detected at time of service. Call to set return ; ordrng 1 W11245289 (Burner cap)

Arrived onsite for unit not starting a load. Put the unit in diagnostics and saw a lot of error codes. Erased error codes. Looked at the bottom of the unit and saw that a couple of coins were causing the agitator to not move as the coins were wedged tightly. Removed coins. Tested the the unit in automatic diagnostics. And unit passed with no issues or errors returning. No leaks at this time. Job complete.

"Arrived on site to diagnose dishwasher that was not drying dishes well. On arrival customer showed me that moisture was on dishes and on the walls, and has been since they had it. Ran through diagnostic mode and found no errors present. Found rinse aid is not being used, and hot water isnt being run first. Advised customer to run hot water first, and that unit is designed to use rinse aid. Unit is working as designed, and just needs to use rinse aid and hot water first. Call complete."

"Arrived on site for customer complaint of unit not completing cycles intermittently, i found error codes F0E7, F7E6, F7E1, in diagnostic mode, I cleared error codes and ran a diagnostic test cycle, unit passed test cycle, I ran calibration cycle, unit tested good except there was a slight high pitch noise at times, informed customer noise is coming from gearcase

Arrived onsite to install previously designed parts. We installed new control and new rc evaporator cover. Tested unit and found that unit is work as designed. Job complete

Arrived on site to diagnose a refrigerator that is not producing ice. Found icemaker shorted internally and replaced it. All is working properly at this time and no leaks were found at time of service.

Arrived on site to diagnose a refrigerator that is making unusual noise. Found refrigerant lines by compressor touching causing noise. Repositioned line and all is working properly at this time also realigned ice bucket receiver to allow proper dispensing. No leaks were found at time of service.

"Arrived on site to follow up on oven that has no display after running self clean. On prior visit tech found loose connection at control. Removed panel and found all connections tight. Checked voltages and verified good voltage at L1 and l2 at control, but Ui is dead. Inspected control and found controls appear to have several spots with melted areas. Unit overheated and control failed, ribbon cable may also be bad. Will need new control in order to make sure we can power on the Ui. Ordering control and returning with safety devices as well. Office to schedule when part arrives.; O-emld tckt"

"Made on site and inspected dryer and found heating element has failed, also found airflow is restricted.After replacement took one picture of dryer heating and airflow meter showing restricted. Homeowner will need to have vent to the exterior Cleaned/cleared by a service before using dryer again, job complete"

Arrived onsite to replace control. Replaced control. Tested the unit. Unit tested good. Let customer know to not leave the light on as it can blow out the control board just for the light to not work again and to use it sparingly during cooking. No issues at this time. Job complete

"Arrived onsite to replace previously diagnosed parts. Replaced RC door, rails and shelf. Unit is functioning properly. Will need to order and return. Office to reschedule. ; ordrng 1 W10839793 (nameplate)"

"Arrived on site for not making ice . Found both icemaker ( cracked and leaking ) and burn maker on optics control. Replaced both parts and ran harvest. All checked normal.No water leaks detected at time of service. Job complete."

"Arrived on site for fridge still tripping breaker . Ran defrost heated test in diagnostic . Ohmed heated , checked normal. Checked voltage to heater ,breaker tripped . Ordering evap harness. No water leaks detected at time of service. Call to set return ; ordrng 1 W11545823 (Evap harness)"

Arrived onsite for washer not responding after fill. Upon inspection found failed lid switch assembly. Jumped switch and unit began to drain and spin. Office to reschedule.; ordrng 1 WP22001682 (switch-lid)

"Arrived onsite to install previous diagnosed TOD, installed TOD, tested top and bottom to 350 degrees,unit now working as designed,job complete"

Arrived onsite for previously diagnosed parts. Removed and replaced heater. And proceeded to test unit found no leaks during service. Job Completed.

Arrived onsite for dishwasher not washing and no water entering the unit. Upon inspection I found no error codes stored in the system. I ran diagnostics and found the valve vibrating but no water. I found the water valve for the under the sink was turned off. I turned the water on and tested again. The unit is now working as designed with no leaks detected during time of service. Job complete.

"Arrived on site for no ice . Ran harvest on IM didnt harvest or activate valve . Found Teflon coating flaking off . And cracks . Also found optics failing as well. Ordering ice maker and optics control, AUTHO. No water leaks detected at time of service. Call to set return ; ordrng 1 W10757851 (Optics) and 1 AUTHO"

"Arrived onsite to test unit for water leak, tested unit found leak coming from sump and motor gasket, replaced sump and motor, tested unit, unit working as designed, no leaks detected job complete"

"Arrived on site to replace failed compressor, filter drier and coupler, after replacing, unit tested good."

"Arrived on site and inspected microwave and found vent fan is running but outside flapper is only lifting halfway. Lowered microwave and found silver tape partially blocking exit. Removed it and vent fan will now lift flapper completely. job complete"

"Arrived onsite for unit not responding to command when touched to start. Went ahead and flipped the breaker. Tested the unit. All functions returned to the unit. Was able to get up to 350 degrees but the unit would not stop running getting hotter, after a few minutes the unit shut off. Went to flip breaker and see if the unit would turn back on. Unit did not turn back on. Gave customer estimate of what may be needed to fix the issue. Customer may call back if service is requested.

Arrived on site for Low Ice Production - Side by Side Refrigerator. Found bin would not release when button pressed. Removed outer bin cover and gained access to release. Release was in good condition but found ice blocks formed underneath bin in housing. Removed blocks of ice and got bin to release. Inspected ice maker and found funnel that water fills into from water tube had styrofoam inside and a crack in it causing water to leak onto impinged assembly and ice bin housing. This leak created the blocks of ice underneath making the ice bin impossible to remove. Removed ice maker and installed new ice maker. Tested new ice maker and when water filled mold I removed the bin and no leaks were found. Job completed.

Arrived onsite and repaired light. Unit is now operating as designed.

Arrived on site to install previously diagnosed parts. Captured picture of model and serial number. Customer had freezer packs inside and they all had good frost over them all. Removed control and starter and installed new control and starter. Freezer compressor turned on and freezer is cooling as designed. Gave customer a leva behind pamphlet. Job completed.

Arrived onsite and found failed start device. Replaced start device and found compressor burnt out and seized from days of overheating. Ordering compressor to repair. ; ordrng 1 W10507884 and 1 WPW10143759 (Dye drier) and 1 W10913906 (Access)

"Arrived on site and inspected refrigerator and found no ice production, attempted to cycle Icemaker with reset button and it didnt respond, will need a new one to complete repair ; ordrng 1 W11284458 (Icemaker)"

Arrived on site to diagnose dishwasher that had ball bearings come out of the track. Found left side front wheel bearings have come loose and unit needs a new track roller to resolve. Returning tech needs to have a shop vac so they can suck any ball bearings out of the drain line. Ordering track roller. ordrng 2 W11086088 (Track Wheel)s

Arrived on site for fresh food temp warm . Found bottom of unit frozen . Draw bin is Frozen in . Having customer turning fridge off to defrost . Ordering drain tube . Will replace evap cover on return. No water leaks detected at time of service. Call to set return ; ordrng 1 W11252097 (Drain tube)

"Arrived on site to inspect unit for not illuminating light above range, upon inspection found the bulb not installed, installed correctly and tested. Complete"

"Arrived on site to inspect refrigerator leaking water. Upon further inspection, the customer advised that they can hear water leaking inside the FC section and pointed to the evaporator drip pan where there was some water puddled. I removed the evaporator cover and found the unit was coming out of defrost mode and the water was from the defrosted coils. I pulled the unit out and turned the water on and tested the water dispenser and the ice maker and found no water leaks. I fed the back cover and inspected the drain tube and found it partially clogged. Cleared the debris and advised the customer of my findings. No repairs needed to the unit.No water leaks observed during service, job completed."

"Arrived on site to inspect dishwasher not drying. Upon further inspection, I found the rinse aid dispenser empty. Us customer advised they have a water softener system in the home. I placed the unit in diagnostics showing no error codes and tested. I placed my multimeter on the black wire at the junction box to verify amp draw to all components. Unit completed diagnostics and is operating as designed. The element is showing 7-9amps during wash and drying cycles. I made recommendations for use & care, as well as, detergent & rinse aid use. No water leaks observed during service, job completed."

Arrived onsite for a damaged lower spin arm Unit is now operating as designed. All checks good.