Service History 960

Near Georgetown, TX 78633
Chase
Job Details: 12/07/2018
WASHER WHIRLPOOL WTW5500XW2 WTW5500XW2 Arrived on site. Replaced noisy and leaking hot water valve. Refit the supply hose and tested thoroughly through manual diagnostics. Fill volume sound is normal after pair and no leaks were seen from hot water valve or anywhere else on washing machine. Job complete collected for valve
Near New Braunfels, TX 78130
Leonardo
Job Details: 12/07/2018
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived on site to test unit for no power. Test unit and found outlet getting 120v. Checked wires at junction and found burned out black wire with wire nut. Replaced wire nut test unit and unit test good no leaks present at this time unit working correctly.
Near Austin, TX 78759
Paul
Job Details: 12/07/2018
REFRIGERATOR KITCHENAID KRFC300ESS01 Arrived onsite for the refrigerator with the icemaker not operating. Ms stated the bail arm had come out of the head and she thought the arm was broken. I explained that it wasn’t broken and put the arm back in the head. I flipped it down to turn the unit on and held the door switch. The unit immediately went into a harvest and worked as designed.
Near Killeen, TX 76549
Arthur B.
Job Details: 12/07/2018
OVEN MAYTAG MER6755AAS "Arrived onsite to install new upper bake element and racks to range from prior visit’s diagnosis. Removed and replaced upper bake elements. Reassembled and tested. Upon tested, found upper element still won’t come on. Found relay in control board with not cycle. Ordering overlay and control board. AHS must approve parts before we can return. OF to R/S.; ordrng 1 CNOTE (NEEDS AUTHO) and 1 W10769079 (cntrl-elec ) and 1 WP74009994 (overlay- h)"
Near Harker Heights, TX 76548
Arthur B.
Job Details: 12/07/2018
WASHER WHIRLPOOL WTW5000DW1 "Arrived onsite for customer complaint of top,load washer not spinning. Ran diagnostics and found error F7E1 (Basket Speed Fault), F7E5 (Shifter Fault). Attempted to calibrate unit and found just washplate would spin. Found actuator faulty; ordrng 1 W10913953 (actuator)"
Near Round Rock, TX 78665
Jonathan
Job Details: 12/07/2018
MICROWAVE WHIRLPOOL GT4175SPF-2 "Arrived on site for microwave not heating and making abnormal noise. Inspected unit and found metal exposed (see SD-QuickPic). Tested unit and checked amp draw. Found failed high side. Will need to replace magnetron, capacitor, diode and will need to cover metal with microwave touch up paint. Office to schedule appointment when ETA is available, will need to get authorization to complete repair. ; ordrng 1 261869 (paint/ OFF WHITE) and 1 SEENOTE (NEEDS AUTH AND SCH RETURN )"
Near Round Rock, TX 78665
Jonathan
Job Details: 12/07/2018
DRYER ADMIRAL AED4475TQ1 "Arrived on site to install previous diagnosed part. Gained access to timer, removed failed timer and installed new. Connected dryer vent and performed temperature test, found correct cycling temperatures. All tested good. Spoke with customer on air flow. Paid in full on 1st trip out. Informed customer on refund."
Near Georgetown, TX 78633
Jonathan
Job Details: 12/07/2018
DRYER WHIRLPOOL WED75HEFW0 Arrived on site to install previous diagnosed parts. Disassembled unit and found drum felt partially attached to drum. Added high temperature glue to felt. Removed failed motor and blower wheel and installed new. Added sound pads and installed repair kit. Assembled unit and found space between drum and guide bearings. Inspected unit and found large dent on left hand side (see SD-QuickPic) Will need to replace panel. Schedule return for Thursday the 13th. Customer requested PM for return. ; ordrng 1 SEENOTE (REQ PM ) and 1 WPW10468495 (SIDE PANEL)
Near Kyle, TX 78640
Kevin
Job Details: 12/07/2018
RANGE WHIRLPOOL WFG525S0HB0 Arrived on site and found handle and trim are scratched damaged loose. Will need to replace both in order to correct door. Took pictures; ordrng 1 W11039068 (HANDLE) and 1 WPW10310922 (trim-vent)
Near Austin, TX 78758
Paul
Job Details: 12/06/2018
DRYER AMANA NED4655EW1 Arrived onsite for the dryer that is heating but not tumbling. I found the belt broken. I installed a dryer repair kit. I tested the dry and it is working as designed. Call complete.
Near Round Rock, TX 78665
Tyler B.
Job Details: 12/06/2018
MICROWAVE WHIRLPOOL WMH31017HS0 Arrived on site for replacement of control and socket. R&R control and socket and tests good
Near Austin, TX 78758
Paul
Job Details: 12/06/2018
MICROWAVE WHIRLPOOL WMH32519HZ1 Arrived onsite for the microwave making a noise when the fan is on. I found an oak leaf stuck in the blower wheel of the cooling fan. I removed the leaf and tested the unit. The unit is working as designed. I charged the customer MW290 LABOR $149.99 + tax. Call complete.
Near Austin, TX 78751
Paul
Job Details: 12/06/2018
RANGE JENN-AIR JGRP430WP02 Arrived onsite for the range with rust. I found some surface rust in spots on the door and kick panel. I removed the spots using Affresh Stainless Steel Brightener & PB Blaster. I polished the range with ZEP SS polish. I advised the customer to use ZEP SS Polish from now on to prevent this from reoccurring. Call complete.
Near Austin, TX 78751
Paul
Job Details: 12/06/2018
RANGE KITCHENAID KSDG950ESS1 Arrived onsite for the range that shuts down when using the oven. After talking with mr I found out the cooktop doesn’t work either when the control panel goes dead. I explained to mr that if neither one are working there is an electrical problem with L1. Because of the install I told mr I would call techline to confirm my diagnosis. I spoke with Ed at techline file# 7723606720. Ed agreed with my diagnosis. The circuit breaker was at 62 degrees when I arrived and when I left with the range running it had climbed to 76 degrees and we could smell an electrical burning smell coming from the breaker. Advised mr to call an electrician. Call complete.
Near Round Rock, TX 78665
Tyler B.
Job Details: 12/06/2018
MICROWAVE WHIRLPOOL WMH31017FB0 "Arrived on site for door error. R&R control and door switch and interlocks and tests good,"
Near Hutto, TX 78634
Tyler B.
Job Details: 12/06/2018
REFRIGERATOR KITCHENAID WRV986FDEM00 Arrived on site for damaged door and filter head replacement. R&R door and filter head teased good no leaks on site
Near Round Rock, TX 78664
Tyler B.
Job Details: 12/06/2018
OVEN WHIRLPOOL RBS305PDB14 "Arrived on site for unit not shutting off, and locking door. Found control failed R&R control and tests good. Control 339.40 ran cc for 367.40"
Near Austin, TX 78751
Paul
Job Details: 12/06/2018
MICROWAVE WHIRLPOOL WMH31017HS2 Arrived onsite for the microwave that the cavity light stays on with the door closed. I found this unit to be one of the new 4 switch style door interlocks. There was no schematic in SM on this unit. I called techline and spoke with Rick file# 7723607937. Rick didn’t have a schematic either and advised changing the main control. Ms walked in before I started and stated it was the hood light that was the issue. Ms stated at first it wouldn’t turn off and then it started blowing bulbs as soon as they were put in. I changed the control and tested all 3 setting for the hood light. The light was working as designed. Call complete.
Near Austin, TX 78757
Paul
Job Details: 12/06/2018
OVEN WHIRLPOOL IBS550PWS01 Arrived onsite for the oven with a loose handle. I found the right side of the door handle had come loose but the screws were still in it. I added loctite to the screws and tightened them. Call complete.
Near Pflugerville, TX 78660
Tyler B.
Job Details: 12/06/2018
RANGE WHIRLPOOL WFG320M0BB2 Arrived on site for office replacement. R&R orfice and tests good no gas leaks on sote
Near Pflugerville, TX 78660
Tyler B.
Job Details: 12/06/2018
DISHWASHER WHIRLPOOL WDF330PAHB2 "Arrived on site for no despensing, R&R despencer and control and tests good. No leaks on site"
Near New Braunfels, TX 78130
Diego G.
Job Details: 12/06/2018
REFRIGERATOR WHIRLPOOL WRF555SDHV01 Arrived on site. Check for condensation issues. Found water building up on freezer gasket. Called tech-support and they are recommending to put silicone behind gasket in channel. Customer is not happy and doesn’t want me to do repair at this time. Customer is going to call customer care for resolution. No leaks present. Job completeFile#7723600152
Near New Braunfels, TX 78130
Diego G.
Job Details: 12/06/2018
REFRIGERATOR WHIRLPOOL WRF555SDHV01 Arrived on site. Check for condensation issues. Found water building up on freezer gasket. Called tech-support and they are recommending to put silicone behind gasket in channel. Customer is not happy and doesn’t want me to do repair at this time. Customer is going to call customer care for resolution. No leaks present. Job completeFile#7723600152
Near New Braunfels, TX 78130
Diego G.
Job Details: 12/06/2018
REFRIGERATOR WHIRLPOOL WRF555SDHV01 Arrived on site. Check for condensation issues. Found water building up on freezer gasket. Called tech-support and they are recommending to put silicone behind gasket in channel. Customer is not happy and doesn’t want me to do repair at this time. Customer is going to call customer care for resolution. No leaks present. Job completeFile#7723600152
Near New Braunfels, TX 78132
Robert
Job Details: 12/06/2018
WASHER WHIRLPOOL GHW9400PT1 Arrived on job for complaints of leaks. Found pump leaks and badly rusted bottom of washer also needs bearing noisy in spin cycle. Customer declined repairs.
Near Seguin, TX 78155
Robert
Job Details: 12/06/2018
RANGE KITCHENAID KSEG950ESS0 "Arrived on job to replace console. Test oven and found the start button numbers 2,5,8 and 0 not working. Replaced console and test all buttons working."
Near McQueeney, TX 78123
Diego G.
Job Details: 12/06/2018
DRYER WHIRLPOOL WED7500GC0 "Arrived on site. Check for no heat issues. Found loose connection at heater. Reconnected connector to heater and cycled, all functions tested OK. No leaks present. Job complete"
Near McQueeney, TX 78123
Diego G.
Job Details: 12/06/2018
DRYER WHIRLPOOL WED7500GC0 "Arrived on site. Check for no heat issues. Found loose connection at heater. Reconnected connector to heater and cycled, all functions tested OK. No leaks present. Job complete"
Near McQueeney, TX 78123
Diego G.
Job Details: 12/06/2018
DRYER WHIRLPOOL WED7500GC0 "Arrived on site. Check for no heat issues. Found loose connection at heater. Reconnected connector to heater and cycled, all functions tested OK. No leaks present. Job complete"
Near New Braunfels, TX 78132
Diego G.
Job Details: 12/06/2018
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Arrived on site. Check for dispenser issues. Found dispenser motor locked up not allowing ice to come out of dispenser. Replaced dispenser motor and cycle, all functions tested OK. No leaks present. Job complete"
Near New Braunfels, TX 78132
Diego G.
Job Details: 12/06/2018
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Arrived on site. Check for dispenser issues. Found dispenser motor locked up not allowing ice to come out of dispenser. Replaced dispenser motor and cycle, all functions tested OK. No leaks present. Job complete"
Near New Braunfels, TX 78132
Diego G.
Job Details: 12/06/2018
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Arrived on site. Check for dispenser issues. Found dispenser motor locked up not allowing ice to come out of dispenser. Replaced dispenser motor and cycle, all functions tested OK. No leaks present. Job complete"
Near Seguin, TX 78155
Robert
Job Details: 12/06/2018
DRYER AMANA NED4655EW1 Arrived on job for complaints of not heating. Found cutoff open. Replaced cutoff and test.
Near Luling, TX 78648
Robert
Job Details: 12/06/2018
WASHER MAYTAG MVWB765FW1 Arrived on job for complaints of noise. Found clutch making scrap noise. Replaced clutch and test spin and agitat. No leaks detected
Near Lockhart, TX 78644
Robert
Job Details: 12/06/2018
WASHER AMANA NTW4516FW2 Customer cancel at door.
Near , TX 78132
Diego G.
Job Details: 12/06/2018
DRYER WHIRLPOOL WED7500GC0 "Arrived on site. Checked for no heat issues. Found loose connection at heater. Reconnected connector to heater and tested, all functions tested OK. Job complete"
Near , TX 78132
Diego G.
Job Details: 12/06/2018
DRYER WHIRLPOOL WED7500GC0 "Arrived on site. Checked for no heat issues. Found loose connection at heater. Reconnected connector to heater and tested, all functions tested OK. Job complete"
Near , TX 78132
Diego G.
Job Details: 12/06/2018
DRYER WHIRLPOOL WED7500GC0 "Arrived on site. Checked for no heat issues. Found loose connection at heater. Reconnected connector to heater and tested, all functions tested OK. Job complete"
Near New Braunfels, TX 78132
Diego G.
Job Details: 12/06/2018
DISHWASHER KITCHENAID KDPE234GPS0 "Arrived on site. Check for no operation issues. Found motor locked up. Replaced sump and motor and tested, all functions tested OK. No leaks present. Job complete"
Near New Braunfels, TX 78132
Diego G.
Job Details: 12/06/2018
DISHWASHER KITCHENAID KDPE234GPS0 "Arrived on site. Check for no operation issues. Found motor locked up. Replaced sump and motor and tested, all functions tested OK. No leaks present. Job complete"
Near New Braunfels, TX 78132
Diego G.
Job Details: 12/06/2018
DISHWASHER KITCHENAID KDPE234GPS0 "Arrived on site. Check for no operation issues. Found motor locked up. Replaced sump and motor and tested, all functions tested OK. No leaks present. Job complete"
Near Austin, TX 78747
Leonardo
Job Details: 12/06/2018
DISHWASHER KITCHENAID KDTE254ESS0 Arrived on site to test unit for not draining. Test unit and found new disposal and drain plug was still on. Removed drain plug test unit and unit test good unit draining no leaks present.
Near Austin, TX 78744
Leonardo
Job Details: 12/06/2018
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site to test unit for upper rack falling. Test unit and found stopper had come off. Secured stopper test unit and unit test good job complete no leaks present at this time.
Near Austin, TX 78733
Luis
Job Details: 12/06/2018
ICE MACHINE WHIRLPOOL KUIS18PNZB0 Called customer with eta. Customer canceling visit unit working correctly.
Near Austin, TX 78731
Luis
Job Details: 12/06/2018
REFRIGERATOR WHIRLPOOL WRF767SDEM01 "Arrived on site for fresh food not defrosting. Removed cover found damaged cover,defrosted evaporator per tech support replaced main control,harness assembly,y that includes sensors and fan motor,secured thermistor to correct location on suction line with a zip tie,secured cover with 2 secures under air tower and 2 on front cover. File #7723541396"
Near Austin, TX 78754
Luis
Job Details: 12/06/2018
REFRIGERATOR WHIRLPOOL WRF555SDHV00 Arrived on site for water dispenser issue. Tested dispenser water works with bypass installed weak flow with filter. Replaced water filter head(reservoir) advised customer to replace water filter tested water dispenser unit working checked water tube no leaks.
Near Georgetown, TX 78628
Jonathan
Job Details: 12/06/2018
WASHER WHIRLPOOL MAT20PRAWW0 "Arrived on site for washer not filling with water. Powered unit on and found drain turning on. Gained access to control and cleared analog pressure switch hose. After clearing hose drain pump stop running. Performed diagnostics mode and ran automatic test cycle, all passed. Called tech support and spoke with Rick (SR#7723599601). Ran normal run mode and let unit fill and agitate. (TL260). All tested good, no water leaks present."
Near New Braunfels, TX 78130
Diego G.
Job Details: 12/06/2018
REFRIGERATOR JENN-AIR JS42SEDUDW01 arrived on site. Check for dispenser issues. Found dispenser motor door chute not closing all the way allowing hot air to get inside unit. Ordered dispenser motor and door chute. Rescheduled for 12/7/18; ordrng 1 2180353 (door ice) and 1 W10205979 (motor)
Near New Braunfels, TX 78130
Diego G.
Job Details: 12/06/2018
REFRIGERATOR JENN-AIR JS42SEDUDW01 arrived on site. Check for dispenser issues. Found dispenser motor door chute not closing all the way allowing hot air to get inside unit. Ordered dispenser motor and door chute. Rescheduled for 12/7/18; ordrng 1 2180353 (door ice) and 1 W10205979 (motor)
Near New Braunfels, TX 78130
Diego G.
Job Details: 12/06/2018
REFRIGERATOR JENN-AIR JS42SEDUDW01 arrived on site. Check for dispenser issues. Found dispenser motor door chute not closing all the way allowing hot air to get inside unit. Ordered dispenser motor and door chute. Rescheduled for 12/7/18; ordrng 1 2180353 (door ice) and 1 W10205979 (motor)
Near Georgetown, TX 78633
James
Job Details: 12/06/2018
OVEN KITCHENAID KODE300ESS03 Arrived on site and customer had oven running. Found that the vent on bottom was right above a drawer. Removed drawer to inspect for full floor under oven and found there to be a full floor. Instructed customer that the air coming from the bottom of the oven is normal as the blowers are keep the controls and interior of the cabinet from getting too hot. Unit working as designed. Job complete
Near Georgetown, TX 78628
Jonathan
Job Details: 12/06/2018
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived on site to install previous diagnosed part. Gained access to element, removed failed element and installed new. Performed diagnostics mode and tested heater. Found am draw at 6.5 amps and had hot temperatures reading at end of test mode. Inspected all water connection. All tested good, no water leaks present."
Near Austin, TX 78758
Paul
Job Details: 12/06/2018
REFRIGERATOR WHIRLPOOL KFIS29BBMS00 Arrived onsite for the refrigerator that is leaking and has frost build up. I found no signs of a leak or frost anywhere. The customer stated that the unit is not making any ice or dispensing any water. I found a defective smart valve causing the issue with both ice and water. ordrng 1 C-NOTES (NEEDS AUTHORIZATION ) and 1 WPW10455331 (VALVE)
Near Georgetown, TX 78633
James
Job Details: 12/06/2018
MICROWAVE WHIRLPOOL KEMS308SSS05 Arrived on site and tested operation. Found no operation from microwave except for timer would count down. Checked for faults and found F6E0. Removed oven from cabinet and checked all fuses and harnesses. Turned breaker on to test voltage and found the light now coming on in microwave. Tested operation and found the microwave now running and all functions test good. Job complete
Near Georgetown, TX 78633
James
Job Details: 12/06/2018
DISHWASHER WHIRLPOOL WDF760SADT1 Arrived on site and tested unit. Found that the sump is making a grinding sound when running. The unit has a failed sump assembly that will need to be replaced. Sump assembly will be covered by manufacturer on this repair. Installed new sump and tested operation. Unit working properly and all water connections dry at time of service. Job complete
Near Austin, TX 78733
Cliff
Job Details: 12/06/2018
DRYER WHIRLPOOL WED95HEXW0 Arrived on site to diagnose a dryer that will not start. Found thermal fuse open. Replaced thermal fuse and tested unit. Found all is functioning properly at this time.T-fuse (25.40+tax)Svc/Lbr (179.99+tax)
Near Austin, TX 78732
Cliff
Job Details: 12/06/2018
DRYER GE DVLR223EG6WW Arrived on site to replace timer and timer knob for the dryer. Replaced both parts and tested unit. Found all is functioning properly at this time.
Near Austin, TX 78732
Cliff
Job Details: 12/06/2018
COOKTOP WHIRLPOOL WCG77US0HS00 Arrived on site to install caps for burners on cooktop. Install caps and tested unit. Found all is functioning properly at this time.
Near Austin, TX 78738
Cliff
Job Details: 12/06/2018
MICROWAVE WHIRLPOOL GT4175SPB2 Arrived on site to diagnose a microwave that is not running but timer still counting down. Tested unit and found primary door switch shorted out. Replaced door switch and tested unit. Found all is functioning properly at this time.
Near Round Rock, TX 78664
Tyler B.
Job Details: 12/06/2018
OVEN WHIRLPOOL WOD51EC0AS05 Arrived on sote for control replacement R&R control and tests good. Also found lower trims bent causing door to rub. Needs new trims ; ordrng 1 WPW10327373 (vent-oven) and 1 WPW10327377 (trim)
Near The Hills, TX 78738
Cliff
Job Details: 12/06/2018
MICROWAVE KITCHENAID KCMS2055SSS0 Arrived on site to diagnose a microwave with a door that will not open. Tested unit and found actuator latch for the door release broken. Replaced actuator and tested unit. Found all is functioning properly at this time.Actuator (41.80+tax)Svc/Lbr (159.99+tax)
Near Lakeway, TX 78738
Cliff
Job Details: 12/06/2018
DISHWASHER KITCHENAID KUDS30FXSSA Arrived on site to diagnose a dishwasher that is not operating. Tested unit and found piece of plastic locked up in circulation pump. Plastic was preventing pump from running. Removed all debris from circulation pump and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed.Svc/Lbr (149.99+tax)
Near Lakeway, TX 78734
Cliff
Job Details: 12/06/2018
ICE MACHINE KITCHENAID KUIC18PNTS2 Arrived on site to diagnose a ice machine that has not producing ice. Tested unit and found circulation pump sorted out and bin thermistor broken. Replaced both parts and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Austin, TX 78751
Scott
Job Details: 12/06/2018
OVEN KITCHENAID KOSE500ESS02 "Arrived on site for key pad issues . Did a breaker reset , all connections looked good . Ran a preheat and all functions checking normal . Collected 108.24 cc . Job complete"
Near Seguin, TX 78155
Robert
Job Details: 12/06/2018
WASHER AMANA NTW4516FW2 Arrived on job for complaints of lid strike broken. Striker fr lid is broken off and will need to be replaced. ; ordrng 1 W10837741 (lid strike)
Near Georgetown, TX 78628
Jonathan
Job Details: 12/06/2018
REFRIGERATOR KITCHENAID KRFF507ESS00 "Arrived on site for refrigerator not making ice. Measured temperature in ice container at 4°. Performed diagnostics mode and checked fault codes, E-0 for no failures. Ran harvest cycle. Ran water fill test and found no water entering ice maker. Gained access to valve and tested valve with line removed and found operating. Tested fill tube heater resistance and found within range. Tested voltage to heater going to heater and at fascia, found with range. Found solenoid on valve not closing all the way and allowing to drip in line and causing to freeze. Will need to replace valve to complete repair. Removed failed valve and installed new. Tested water dispenser and ice maker fill cycle. All tested good, no water leaks present.
Near Seguin, TX 78155
Robert
Job Details: 12/06/2018
WASHER WHIRLPOOL WTW8240YW0 Arrived on job for complaints of leaks found dispenser wet replace dispenser. Test washer and still leaks. Water comes out under tub ring. ; ordrng 1 WPW10362224 (ring-tub)
Near Georgetown, TX 78628
Jonathan
Job Details: 12/06/2018
WASHER WHIRLPOOL WTW5000DW2 "Arrived on site to install previous diagnosed part. Gained access to capacitor, removed failed capacitor and installed new. Leveled unit. Performed diagnostics mode and ran manual spin mode. Performed automatic cycle mode. Performed calibration cycle. All tested good, no water leaks present."
Near Kyle, TX 78640
Kevin
Job Details: 12/06/2018
WASHER WHIRLPOOL MVWC565FW1 "Arrived on site and found gearcase has failed, hub broke while removing basket, and also replaced capacitor. No water leaks from connections at time of service, job complete"
Near Austin, TX 78704
Scott
Job Details: 12/06/2018
WASHER MAYTAG MLG2000AWW "Arrived on site for washer not going into high spinning . Found wax motor had failed in door latch/ lock assembly . Replaced motor . Tested unit and is now hitting the high rpm in spin cycle . No water leaks detected at time of service . Part 25.88 , labor 179.99. Collected 222.85 CC with tax . Job complete ."
Near Austin, TX 78717
Lou
Job Details: 12/06/2018
COOKTOP WHIRLPOOL WCG55US6HS00 "arrived on site to inspect cooktop burners not igniting. Upon further inspection, I tested all of the burners and all ignited, but the right front burner. I pressed on the knob for the right rear burner and the Ignitor arched and the when I turned the gas on to the right front burner, it ignited. I raised the unit from its space and removed the top to find that the wiring harness to the right front valve was broken and would not engage when pushed down on the knob/valve. I removed and replaced the harness and tested and the unit operated as designed. I advised the customer of my findings. No gas leaks detected during service, job completed."
Near Austin, TX 78717
Lou
Job Details: 12/06/2018
DISHWASHER KITCHENAID KUDS30FXSS5 "arrived on site to inspect dishwasher rack issues. Upon further inspection, I found that the upper rack wheels were broken and the adjusters needed to be replaced. I removed and replaced the adjuster kit and tested the unit ad it operated as designed with no error codes ad the rack stayed on the rails. No water leaks observed during service, job completed."
Near Cedar Park, TX 78613
Lou
Job Details: 12/06/2018
WASHER MAYTAG MVWC465HW2 "arrived on site to inspect washer too loud during spin cycle. Upon further inspection, the customer played a video that she made of the unit while it was in spin cycle and from the video, everything looked and sounded normal. I placed the unit in diagnostics and tested with no error codes at the beginning. At the end of testing, there were no error codes. I placed the unit in manual test mode and tested the high spin and it operated as designed. I took the unit out of diagnostics and tilted the unit back to look underneath at the components and everything looked good. I advised the customer that the unit is good. She advised that she was concerned about the noise because it’s new and she had her last washer for fifteen years and wasn’t sure about the unit. No water leaks observed during, job completed."
Near Cedar Park, TX 78613
Lou
Job Details: 12/06/2018
WASHER WHIRLPOOL WFW92HEFC0 "arrived on site to inspect washer dispenser not working. Upon further inspection, I placed the unit in diagnostics and checked for error codes and there were none. I continued with testing and the unit operated as designed. During testing, I found a large amount of detergent suds in the unit. I advised the customer of my findings and made recommendations on use and care. At the end of testing, there were no error codes. I ran the unit through diagnostics again to clear some more of the suds. No water leaks observed during service, job completed."
Near Bastrop, TX 78602
Thomas L.
Job Details: 12/06/2018
REFRIGERATOR KITCHENAID KBFN502ESS00 Arrived on site and defrosted freezer evaporator. Replaced open freezer fan motor. Replaced freezer drawer rails as they were binding and freezer door was not closing properly. All water connections were dry. Customer had to leave before repairs were completed.
Near Killeen, TX 76541
Al
Job Details: 12/06/2018
REFRIGERATOR WHIRLPOOL WRF535SMHB00 Arrived to install previously ordered parts. I removed and replaced the freezer door with the previously ordered part. No water leaks observed at the time of service. Job Complete.
Near Coupland, TX 78615
Tyler B.
Job Details: 12/06/2018
REFRIGERATOR WHIRLPOOL WRS315SDHZ01 Arrived on sote for no cool. Found compressor not running. R&R start dev and tested good. No water supply
Near Fort Hood, TX 76544
Al
Job Details: 12/06/2018
DRYER MAYTAG MEDC215EW0 "Arrived to inspect dryer not heating. I checked the voltage from the wall, I tested the unit to see if the element ever came on. I removed the rear panel and tested the thermal cutoff, fuse, element and the element showed no continuity. I removed and replaced it with the new one. I tested the unit and unit tested as designed. No lint observed at the time of service. JOB COMPLETE."
Near Kempner, TX 76539
Al
Job Details: 12/06/2018
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Arrived to inspect ice maker not making any ice. I ran the unit through diagnostic test mode and discovered the ice maker was not turned on during on from previous service. I ran the unit through test 49, 57,58,59 and unit passed all test. The motor cycled and customer was advised to wait for 24 hours for ice production.No parts used. JOB COMPLETE"
Near Copperas Cove, TX 76522
Al
Job Details: 12/06/2018
DISHWASHER GE GLD4500R00BB "Arrived to inspect dishwasher ( Door not latching, No Water, Not Shutting Off, Unit Not Draining). I confirmed the complaint and attempted to test the unit. Unit would not power on so I removed and replaced the dishwasher escutcheon (WD34x11525)and control kit (WD21X10378). I tested the unit and unit tested as designed. No water leaks observed at the time of service. JOB COMPLETE"
Near Killeen, TX 76542
Al
Job Details: 12/06/2018
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Arrived to inspect unit not making any ice. I removed and replaced the ice maker ran the refrigerator in diagnostic mode. I reassembled the unit and tested. All water lines were dry at the time of service. Customer advised to wait 24 hours for healthy ice production.JOB COMPLETE
Near Austin, TX 78724
Chase
Job Details: 12/06/2018
WASHER WHIRLPOOL WTW4815EW1 WTW4815EW1 Arrived on site. Checked washer for not completing cycle. Ran test mode and found saved errors for no/long fill and stuck key. Removed cold and hot water supply hoses and check valve screens for sediment or any other blockage and none found. Found inlet water is very orange and starts off with good pressure then pressure steadily drops. This happens with both hot and cold but cold water pressure is very low. Ran test cycle and found fill volume starts off good for about 5 seconds and then pressure drops. All other functions of washer check good. Showed customer findings and advised that the water pressure must be increased for the washer to fill properly. No water leaks present at time of service. Job complete
Near Lago Vista, TX 78645
Jerry C.
Job Details: 12/06/2018
ICE MACHINE WHIRLPOOL GI15NDXTB1 "GI15NDXTB1 Arrived to inspect no ice. I found the unit was running and all functions except proper cooling were present. The evaporator plate had signs of corrosion and replacement would be necessary. The customer elected to shop around for a replacement and I advised them the quote would be good for 30 days. Due to recent prior service, warranty applied to diagnosis."
Near Briarcliff, TX 78669
Cliff
Job Details: 12/06/2018
REFRIGERATOR KITCHENAID KBSD608EBS01 Arrived on site to contact tech line about refrigerator that is constantly filling icemaker. Contact the tech line and spoke with Sterling. He advised only ice maker and water pressure could cause this issue. It’s icemaker has already been replaced the advice checking water pressure to refrigerator with water pressure meter. Advise water pressure must be between 30 psi and 120 psi. I Deleigh water pressure should be at 60 PSI to prevent problems. Office will need to locate water pressure meter and set return appointment. Also ordering dispenser control board as it is the only control in the unit that has not been replaced that deals with water.File number 7723607840; ordrng 1 METER (WATER PSI METER) and 1 WPW10151236 (cntrl-elec)
Near Austin, TX 78737
Brandon
Job Details: 12/06/2018
DRYER WHIRLPOOL WED85HEFC1 "Arrived on site for customer complaint of dryer not turning on, found power supply issue with burnt power cord. Instructed customer to to contact electrician. Collected service fee on check."
Near Temple, TX 76502
Arthur B.
Job Details: 12/06/2018
OVEN KITCHENAID KODE507ESS03 Arrived onsite for customer complaint of lower oven door shattered. Found parts that was prescreened was for a Whirlpool. Customer has Kitchenaid. Ordering lower oven door and badge. OF to R/S due to EXPART. No other issues found.; ordrng 1 W10774423 (glass-door lower) and 1 W10839793 (nameplate)
Near Austin, TX 78724
Chase
Job Details: 12/06/2018
REFRIGERATOR WHIRLPOOL WRT348FMEB00 "WRT348FMEB00 Arrived on site to check refrigerator for not defrosting. Found evaporator completely iced up. Tried to force defrost and could not get unit into diagnostics or get refrigerator to even turn off at the control. Replaced control, entered diagnostics and forced defrost. Found harness connector for heater not fully seated, corrected the connection and verified voltage to heater and heater function. After control replacement all functions check good. No water leaks present at time of service."
Near Manor, TX 78653
Chase
Job Details: 12/06/2018
REFRIGERATOR WHIRLPOOL WRS325FDAM04 "WRS325FDAM04 Arrived on site to check refrigerator for no lights in either section. Found led driver in refrigerator compartment failed. Replaced the led driver, switch and led assembly in freezer section. After part replacement all lights in unit are functional. All other functions check good. No water leaks present. Job complete"
Near Elgin, TX 78621
Chase
Job Details: 12/06/2018
COOKTOP WHIRLPOOL CVE3401W "CVE3401W Arrived on site. Checked cooktop for none of the elements working. Found L2 wire it at the terminal block melted and wire broken. Trimmed wiring back and refit connection with a new wire nut. Powered unit back on and the breaker tripped. Rechecked all wiring and inspected all wiring inside the unit. Found infinite switch for left front element shorted. Right side burners work but left does not. Found another wire burnt at 3 pin connector under left side switches. Cut the red wire out and spliced the wires with wire nut. Tested again and braker kept tripping. Called tech line and went through wiring on switch and all findings with electrical issues to this point. L2 was removed from the faulty switch and all 3 other elements work. Was advised switch was shorted. Replaced switch again with wiring to switch verified by tech line. Tested unit and exact same symptoms of braker arcing. Discussed with customer and with both switches installed shorted due
Near Jonestown, TX 78645
Jerry C.
Job Details: 12/06/2018
DRYER WHIRLPOOL WED8540FW1 "WED8540FW1 Arrived to inspect no heat. I found the unit would power up, but not heat. Inspection revealed L1 and L2 connections reversed, but not consequential. The L2, connected to the unit’s L1 connection showed 124.8 VAC. The L2 terminal had 6.5 VAC and when tested L1 to L2, showed 86 VAC. I advised the customer of my findings and that they will need to contact a qualified electrician to corrected the voltage supply issue. I found the terminal block was not correctly installed and mounting hardware loose and I corrected. No lint within newer chassis, no leaks observed during service."
Near Jonestown, TX 78645
Jerry C.
Job Details: 12/06/2018
RANGE KITCHENAID KDRS467VSS01 "KDRS467VSS01 Arrived to inspect ignition issue. I found the RR would not ignite or spark and the center front would intermittently spark. I found the burners required cleaning to correct bad continuity for the ignition system. I cleaned and tested all burners and regular ignition resumed. Operational test good, no gas leaks detected during service. PR190
Near Liberty Hill, TX 78642
Lou
Job Details: 12/06/2018
REFRIGERATOR MAYTAG MZD2766GEW "arrived on site to inspect refrigerator not cooling. Upon further inspection, the customer advised that the rc section was not cooling due to the fc evaporator freezing up. I found that the fc door gasket is badly gapped and cannot be fixed. The gaskets on the rc and fc doors are very hard and both need replacing; however, neither gasket is available anymore. I advised the customer of my findings and notified the office EB and explained the situation. The office will contact AHS regarding this unit. Pictures taken. No water leaks observed during service.; O-emld tckt"
Near , TX 78628
Jerry C.
Job Details: 12/06/2018
RANGE WHIRLPOOL WFG550S0HZ0 "WFG550S0HZ0 Arrived to instal parts. I removed and replaced both the control and ignition and tested. The unit would not engage the bake or broil. I inspected the entire electrical system and found no deficiencies, but operation suddenly returned. I am suspicious the gas valve connection may have had a connection issue and resetting connections corrected. Operational test good, no gas leaks detected during service."
Near Cedar Creek, TX 78612
Thomas L.
Job Details: 12/06/2018
MICROWAVE JENN-AIR M170W "Arrived on site for no heat condition. Tested unit to find heat relay on control board is defective and not closing to allow power to heating system. Unit needs control board which is no,longer available. See pics of rusted out cabinet. Will need high voltage system on return in case needed which is also NLA; ordrng 1 56001007 (CONTROL BOARD) and 1 56001027 (magnetron) and 1 56001029 (capacitor,h.v.) and 1 56001030 (diode,h.v.) and 1 56001033 (transformer,h.v.) and 1 CNOTES/NLAPARTS"
Near Leander, TX 78641
Lou
Job Details: 12/06/2018
DISHWASHER MAYTAG MDB4949SDZ0 "arrived on site to inspect a dishwasher with no heat. Upon further inspection, I placed the unit in diagnostics and tested with no error codes in the beginning. I continued with testing and the unit operated as designed with no error codes in the end and the heating element was operating also as I poured water on it and it sizzled. While I had the unit door opened, I went to pull the top rack out and found that the left side wheel/mount assembly was loose and needed to be tightened. I pulled the unit from its place and tightened the screws on the mount and tested the upper rack and it is good now. I advised the customer of my findings/repairs. No water leaks observed during service, job completed."
Near Austin, TX 78723
Luis
Job Details: 12/06/2018
REFRIGERATOR WHIRLPOOL WRF560SMHZ00 Arrived on site for no ice. Found ice in fill tube removed ice ran icemaker through a cycle weak water flow entering icemaker. Advising maintenance to replace filter if issue continues to have water pressure checked.
Near Austin, TX 78723
Luis
Job Details: 12/06/2018
REFRIGERATOR WHIRLPOOL WRF736SDAM10 Arrived on site for display issue. Found not all leds illuminate from dispenser ui. Diagnosed faulty ui. Installed control kit tested ui unit working as designed.
Near Austin, TX 78712
Luis
Job Details: 12/06/2018
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 "Arrived on site for no water. Tested dispenser no water,removed connection before entering reservoir good,water flow diagnosed frozen water reservoir. Unit will need to be defrosted 24 hrs"
Near Austin, TX 78702
Luis
Job Details: 12/06/2018
REFRIGERATOR WHIRLPOOL WRT318FZDM00 "Tenant # 504-301-7889 Jacob. Arrived on site for no cool. Powered unit on compressor powered on. Removed evaporator cover no frost on evaporator,checked weld joints found oil on manufacture weld joints diagnosed unit will need compressor,evaporator and a filter drier. Unable to reach owner parts covered customer responsible for labor. Labor"
Near Cedar Park, TX 78613
Lou
Job Details: 12/06/2018
RANGE WHIRLPOOL WFG320M0BS0 "arrived on site to inspect range having a delayed ignition. Upon further inspection, the customer advised that the unit was turned on and the oven didn’t light for a long time, then when it did light, there was a loud boom. I placed the unit in diagnostics and checked for error codes and there were none. I took it out of diagnostics and turned the unit on Bake at 350 degrees and removed the bottom cover to expose the Ignitor and burner. The Ignitor came on and flowed for almost 3 minutes but the burner never ignited. I turned the unit off and unplugged it and removed the back bottom cover to expose the Ignitor wires and the safety valve. Using my multimeter, I verified ohms to the safety valve and Ignitor. Both were good; however, the Ignitor appears to be weak due to the burner not igniting and one could smell gas. I removed and replaced the Ignitor and tested the unit and within seconds, the burner ignited. I advised the customer of my finding and repair.