Near Killeen, TX 76542
Al
Job Details: 01/26/2021
DRYER MAYTAG MEDC500VW0 Arrived to inspect dryer with long drying time.Customer advised it takes several loads for clothes to dry.Checked airflow and found the unit ventilation system needs to be cleaned.Unit works as designed.Customer will have system professionally cleaned.Job completed
Near Liberty Hill, TX 78642
Jonathan
Job Details: 01/26/2021
ICE MACHINE WHIRLPOOL WUI95X15HZ00 "Arrived on site for ice machine not producing ice. Performed diagnostics mode and found not filling. Checked water supply and found failed inlet valve. Continue with test mode and found broken cutter grid. Removed failed cuter and inlet valve, installed new. Tested operation All tested good, no water leaks detected."
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 01/26/2021
DISHWASHER KITCHENAID KDFE104HPS1 Arrived on site to diagnose a dishwasher that is not closing properly. Tested unit and found dishwasher front feet have slipped off of tile and are sitting on subflooring causing the unit not to be leveled properly. Reset unit to proper position and found all is working properly at this time and no leaks were found at time of service.
Near Leander, TX 78641
Tommy
Job Details: 01/26/2021
MICROWAVE WHIRLPOOL WMH32519HZ5 Arrived onsite for unit replacement. Removed old unit and replaced with new took photo of new module and serial. And tested. Job Completed.
Near Marble Falls, TX 78654
Cliff
Job Details: 01/26/2021
REFRIGERATOR WHIRLPOOL WRB543CMJZ00 Arrived on site to replace door for Bridger raider. Replaced door that homeowner provided and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Austin, TX 78744
Kevin
Job Details: 01/26/2021
REFRIGERATOR KITCHENAID KRMF606ESS01 "Arrived on site and replaced all parts recommended by tech line on previous visit. After replacing all parts refrigerator back on and the interior lights came back on but water dispenser, nice dispenser, and cooling functions are still not operational. Spoke with techline again they recommended disconnecting pantry user interface harness from the wall Of the refrigerator. After cycling power three more times all operation returns. Will need to replace left pantry door with a blank one due to short in the harness coming out of the cabinet, dispenser motor shaft would also not separate from the old dispenser motor and it will need to be replaced along with a new ice bin. 7729299197; ordrng 1 W10815679 (Pantry door) and 1 W11170612 (Harness) and 1 WPW10347093 (Ice container) and 1 WPW10347114 (Shaft)"
Near Austin, TX 78739
Leonardo
Job Details: 01/26/2021
COOKTOP WHIRLPOOL W5CG3024XS01 Arrived on site to test unit for unit sparking when not in use. Test unit and found harness had gotten wet making unit short for a bit till it dried out. Unit working as designed at this time. Removed cooktop and checked harness and all wires are goo job complete no leaks present at this time.
Near New Braunfels, TX 78132
Noah D
Job Details: 01/26/2021
REFRIGERATOR KITCHENAID KRMF706ESS00 "Arrived on site to inspect fridge for not cooling lower areas, upon inspection found the lower evap not frosting completely during test #4, spoke with PR and RP, ordering 3 way valve and returning with control. Office to reschedule ; ordrng 1 W10709318 (3 WAY VALVE )"
Near Belton, TX 76513
Tyler
Job Details: 01/26/2021
WASHER AMANA NTW4516FW3 on site for washer that customer stated was not working properly and upon arrival they clarified saying that the unit would get stuck in the rent cycle it would sit there for hours and not advancing. But arrival I enter diagnostics and found an F7E6 as well as F7E7 error codes. Both indicating that there is an issue with the main control and the motor getting to speed and detecting that the speed was where it should be. I didn’t check all the wire harness connections as well as the motor to verify that there is no visible damage and the wires were connected properly and then ran a low and high speed agitation and spin test and was able to verify that the motor is receiving the proper voltage and that the capacitor was also working during these test and then was able to narrow down at the main control is just not detecting when the motor is running high then replace the main ACu control and then reassembled and tested the unit and verified that after a factory
Near New Braunfels, TX 78130
Andrew
Job Details: 01/26/2021
OVEN WHIRLPOOL WOS72EC0HS01 Arrived on site to test unit for UI acting erratically. Customer said initial visit tech was out and ordered part. Part was shipped to customer directly.
Near Spring Branch, TX 78070
Andrew
Job Details: 01/26/2021
OVEN KITCHENAID KOSE500ESS01 Arrived on site to test unit for error code f2e1 and f1e0. Found when trying to heat error codes will pop up. Control board was run without also like to return with UI. Office to reschedule.; ordrng 1 W10588714 (panl-cntrl)
Near New Braunfels, TX 78133
Andrew
Job Details: 01/26/2021
REFRIGERATOR WHIRLPOOL WRF954CIHZ00 Arrived on site to test unit for not producing ice. Called tech line and verified valve was operating. Ice maker was not responding. Recommended replacing Triton UI per techline. Office to reschedule. ———Sr#7729837128; ordrng 1 W11330648 (panel-ui)
Near Killeen, TX 76543
Al
Job Details: 01/26/2021
REFRIGERATOR WHIRLPOOL WRX735SDHB02 "Arrived to inspect door ajar light on.Confirmed the complaint and found the freezer door switch was sticking open, giving the error.Used heat to unstick the switch and leveled the unit.Unit now works properly to customers satisfaction.Job completed"
Near Killeen, TX 76549
Al
Job Details: 01/26/2021
REFRIGERATOR FRIGIDAIRE LGUS2642LE2 Arrived to inspect water dispensing issues.Confirmed the complaint and found the water at the wall was not tightened properly causing the low or no dispensing issues.Tighten the connection and turned water on full power. Unit now works properly to customers satisfaction.Job completed
Near Kyle, TX 78640
Leonardo
Job Details: 01/26/2021
DISHWASHER WHIRLPOOL KDPM604KPS0 Arrived on site to test unit for unit not draining. Test unit and found piece of glass stuck in drain motor preventing the unit not to drain. Removed drain motor test unit and unit test good job complete.
Near Wimberley, TX 78676
Brandon
Job Details: 01/26/2021
WASHER WHIRLPOOL WTW5000DW1 "Arrived on site to replace latch, after replacing, unit tested good.
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 01/26/2021
REFRIGERATOR WHIRLPOOL WSR57R18DM01 Arrived on site to diagnose a refrigerator that is not cooling. Tested unit and found refrigerant leak in evaporator. Homeowner spoke with whirlpool at time of service and received authorization for repairs. Replaced evaporator coil and pulled unit in a vacuum. Charged unit with manufacturers recommended amount of refrigerant. Tested unit and found all is functioning properly at this time.Autho# WUKR5UKDPL1File# 7729837743Whirlpool representative (Patricia)
Near Canyon Lake, TX 78132
Andrew
Job Details: 01/26/2021
RANGE WHIRLPOOL WCG55US6HS00 Arrived on site to test unit for orange tip flames. Tested unit and flames look good. Unit is on propane and set up appropriately. Spoke with tech line and verified unit is not issue. Issue is with homes air. Home has humidifier causing flames to have orange tips at times. Job complete. ———SR#7729515704
Near Seguin, TX 78155
Noah D
Job Details: 01/26/2021
WASHER AMANA NTW4516FW3 "Arrived on site to inspect washer for not draining, upon inspection found the pump always running, replaced control and found no change, replaced pump and found clothes stuck in drain. Replaced both and tested. All functions returned. Complete"
Near Liberty Hill, TX 78642
Cliff
Job Details: 01/25/2021
MICROWAVE WHIRLPOOL WMC50522HS2 Exchanged microwave and installed new unit. All is working properly at this time.
Near Waco, TX 76708
Jonathan
Job Details: 01/25/2021
DRYER AMANA NED4655EW1 Arrived on site for a dryer with no heat. Inspected unit and work area. Tested voltage at the terminal block and found proper voltage. Checked call L2 components and found the heating element open. Unit will need a new heating element for repair. Spoke to SP about a reschedule date and was advised that she had rescheduled the customer
Near West, TX 76691
Jonathan
Job Details: 01/25/2021
WASHER WHIRLPOOL CHW9150GW1 Arrived on site from the commercial washer that running through cycles. Inspected in and work area. Disassembled unit was having difficulty getting access to the main control. I called Whirlpool commercial Techline and spoke to Brian. He was able to get me over to the main control. Swapped out main control and tested unit. Unit was flashing an F 70 code for a miscommunication between the user interface and main control. Noticed that the main control board was taken off of an earlier generation commercial washer. Will need parts to research part numbers for the main control and user interface due to this issue. Please contact customer once parts are readily made available with the correct parts.; saved tckt
Near Round Rock, TX 78664
Kayman
Job Details: 01/25/2021
REFRIGERATOR KITCHENAID KRMF706EBS01 Arrived onsite for refrigerator not making ice. Upon inspection I found that in diagnostics the ice fan sounded weak and as if it was ramping up and down instead of a constant blowing. I contacted techline and we checked resistance readings on all sensors that relate to the ice maker. After troubleshooting techline recommenced replacing that ice fan. I replaced the fan and it no longer makes a ramping noise. I advised the customer to monitor the unit and give us a call if it still does not make ice over the weekend. Tech lines SR#7729821411.
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 01/25/2021
OVEN JENN-AIR JJW2730DS01 "Arrived On site to diagnose a oven that is giving error codes. Found F2E1 error saved in control. This indicates faulty control panel. User interface will need to be replaced to complete repairs. Office to set return appointment after receiving authorization and part shipping details.; O-emld tckt , states that autho needed"
Near Round Rock, TX 78681
Tommy
Job Details: 01/25/2021
DRYER MAYTAG IED4300SQ0 Arrived onsite for previously diagnosed parts. Upon arrival replaced switch and tested. Unit is now operating as designed.
Near Cedar Park, TX 78613
Justin
Job Details: 01/25/2021
WASHER WHIRLPOOL WTW5000DW2 Arrived on site for washing machine having to be stopped manually or running to long. Upon arrival customer stated their issue was it was adding water during the sensing step and the rinse step sometimes would rinse and repeat. I put unit into diagnostics mode and found no stored error codes. I ran a diagnostics cycle and it ran as designed. I individually ran each function on unit and found no mechanical issues. I tested suspension and found it good. I advised customer the unit is trying to rebalance itself and may rinse and repeat before the spin. I also showed customer on user care guide how water will be added during sensing step. Unit is working as designed. Call complete.
Near Austin, TX 78704
Jacob
Job Details: 01/25/2021
DRYER WHIRLPOOL WGD5620HW0 "Arrived onsite for unit not powering on. Tested unit. Got not power. Checked voltage, got 120v. Upon further inspection, found that the UI panel was not responding, and the unit had no leveled feet on it. Ordered parts. Office to reschedule ; ordrng 4 49621 (foot)s and 1 W10884773 (nameplate) and 1 W11296383 (cntrl-elec)"
Near Austin, TX 78757
Wesley
Job Details: 01/25/2021
REFRIGERATOR WHIRLPOOL KBFN502ESS02 Arrived onsite and replaced power cord harness. All checks good.
Near Austin, TX 78726
Justin
Job Details: 01/25/2021
DISHWASHER KITCHENAID KDFE104DSS2 Arrived on site to install previously diagnosed parts. Installed new UI and control. Put unit into diagnostics mode and found F9E1 error code. Could hear motor hum during test cycle but not run. Found bad motor.
Near Buda, TX 78610
Richard
Job Details: 01/25/2021
WASHER MAYTAG MVWC555DW0 Arrived onsite for the washer making a noise during operation. During testing found that the gear case was no good causing the noise. Replaced gear case and calibrated washer and it tested good and no leaks detected complete.
Near Hutto, TX 78634
Jimmy J.
Job Details: 01/25/2021
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site for CSI DW leaking water out of front vent. Ran diagnostics and no error codes came on. I could see evidence of water stains on the door underneath the vent. No water came out during diagnostics. Removed door and vent gasket was pinched. Adjusted vent gasket to make a proper seal. Ran diagnostics again and no water came out of vent. No leaks detected. Job completed.
Near Liberty Hill, TX 78642
Lou
Job Details: 01/25/2021
OVEN WHIRLPOOL WOD51EC0HS02 "Arrived on site to inspect wall oven doors not staying open. Upon further inspection, the customer demonstrated the top oven door not staying open by opening the door all the way and when they let go of the door, it began to close on its own. I removed and replaced the door hinges and retested and got the same results. I pulled the unit out from the cabinets and inspected the bottom panel of the cabinets and it appears that its not level. I advised the customer that due to this issue, I would need to reschedule in order to contact Whirlpool tech support to discuss this issue. I am ordering the leveling feet (4) and CNOTE-LSO PER CUSTOMER REQUEST and CNOTE-MUST CONTACT TECHLINE and scheduled return service .; ordrng 4 W10821321 (Feet)s"
Near Austin, TX 78758
Wesley
Job Details: 01/25/2021
RANGE WHIRLPOOL WEE510S0FS2 Arrived onsite and replaced shorted probe. Unit is now operating as designed. Advised customer on repair.
Near Leander, TX 78641
Lou
Job Details: 01/25/2021
REFRIGERATOR WHIRLPOOL WRT314TFDW00 "Arrived on site to inspect refrigerator top bowed. Upon further inspection, I found the top of the unit bowed in the middle (photos). Customer provided POP which shows unit in warranty. I contacted techline and spoke to Dustin and advised of my findings and he advised that it was cosmetic and nothing to repair. Provided file #7729818154. I replaced a washer on the bottom hinge of the FC door to raise it up to seal the door to the chassis better. Also, using manufacturers approved silicone, I sealed the gal in between the chassis and the FC cabinet. No water connections the unit, job completed."
Near Kingsbury, TX 78638
Noah D
Job Details: 01/25/2021
WASHER GE GTW330ASK4WW "Arrived on site to inspect washer for grinding sounds. Upon inspection found the washer made a low growling sounds during spin. Ordering motor and gearcase, will return with control due to supposed rinse error. Office to reschedule ; ordrng 1 WH05X24185 (CLUTCH ) and 1 WH05X25036 (SHIFTER) and 1 WH38X27335 (GEARCASE ) and 1 WH49X25376 (MOTOR)"
Near Austin, TX 78728
Justin
Job Details: 01/25/2021
MICROWAVE WHIRLPOOL WML55011HB2 Arrived on site to install previously diagnosed parts. Installed new interlock and tested unit. Unit no longer making chatter and working as designed. Call complete.
Near Marble Falls, TX 78654
Cliff
Job Details: 01/25/2021
DISHWASHER KITCHENAID KUDS02FRBL0 Arrived on site to diagnose a dishwasher with rack issues and door opening to heavily. Found door link cables broken and right side upper rack rail broken as well. Both parts will need to be replaced to complete repairs. Office to set return appointment due to part availability.; ordrng 1 WPW10247511 (Rail)
Near Round Rock, TX 78665
David S
Job Details: 01/25/2021
MICROWAVE WHIRLPOOL WMC50522HS0 Arrived on site to exchange the microwave. I removed the failed microwave and installed. New one. I had the customer inspected the unit and they approved. Job complete.
Near Austin, TX 78758
Scott
Job Details: 01/25/2021
WASHER MAYTAG MVWB835DW3 "Arrived on site for fill error code . Ran diagnostics, got long fill errro code . Tested valves and checked pressure hose, all checked normal . Replaced control . Ran calibration and diagnostics, all checked normal . Did recommend customer change supply hoses due to a small amount of water leaks on valve connection . No other water leaks detected at time of service. Job complete"
Near , TX 78644
Noah D
Job Details: 01/25/2021
REFRIGERATOR WHIRLPOOL WRT318FZDM06 "Arrived on site to inspect fridge for not cooling, upon inspection found the compressor and fan on, compressor was getting 120, will need a sealed system repair. Office to reschedule ; ordrng 1 TJ90SF8404 (ACCESS ) and 1 W11103612 (EVAP) and 1 W11267620 (COMPRESSOR. )"
Near Austin, TX 78741
Kevin
Job Details: 01/25/2021
WASHER MAYTAG MVWC565FW2 "Ive done site and inspected washer and found hot water line is leaking, took one picture. Write all functions through manual diagnostic and confirmed there is no other leaking. Recommended to homeowner that waterline be replaced, job complete"
Near Austin, TX 78739
Leonardo
Job Details: 01/25/2021
MICROWAVE WHIRLPOOL WMC30516HZ Arrived on site to replace microwave. Replaced microwave test unit and unit test good job complete.
Near Austin, TX 78738
Brandon
Job Details: 01/25/2021
WASHER WHIRLPOOL WTW5000DW1 "Arrived on site for customer complaint of unit not powering on, found failed control board
Near Waco, TX 76704
Jonathan
Job Details: 01/25/2021
WASHER WHIRLPOOL WTW5000DW3 "Arrived on site for a washing machine that has no power. Inspected unit and work area. Placed unit in service diagnostics and found an F5 E3 (lid unlock fault). Tested unit and found the latch not unctioning correctly.
Near Austin, TX 78732
Justin
Job Details: 01/25/2021
WASHER WHIRLPOOL WFW9250WW00
Near Georgetown, TX 78633
Jonathan
Job Details: 01/25/2021
WASHER LG WM2277HW "Arrived on site for washer water not stopping with unit powered off. At time of arrival customer had placed unit in garage. Ran water hose to unit and extension cord to power up. Performed diagnostics mode and tested all operations. Found cold water inlet valve stuck in open position. Recommend to replace hot water inlet valve due to visible appearance/ solenoid housing rusted. ; ordrng 1 5220FR2006H (HOT INLET VALVE) and 1 5220FR2075L (COLD INLET VALVE)"
Near Waco, TX 76705
Jonathan
Job Details: 01/25/2021
RANGE JENN-AIR SCE30600B Arrived on site for arrange that won’t heat in the oven. Inspected unit and work area. Checked terminal block for voltage and found proper voltage. Found no evidence of burn marks at the terminal block. Tested broiling function and found the Berling element was coming on. Tested the bake element and found the bake element was receiving voltage but was not heating.
Near Austin, TX 78756
Matthew
Job Details: 01/25/2021
REFRIGERATOR KITCHENAID KRFC300ESS03 "Arrived onsite to replace previously diagnosed part. Replaced thermistor that was giving incorrect readings. Ohmed new thermistor before install and was getting good reading. Installed thermistor and ran test 141 on control. Control was reading temperature at 70 degrees, good reading. Unit began cooling. Job complete"
Near Austin, TX 78730
Kevin
Job Details: 01/25/2021
WINE COOLER WHIRLPOOL KUWR204ESB00 "Arrived on site and there is rattling noise coming from wine cooler, disassembled lower cover and sound fan shroud is making contact with blade. Reset it and reinstalled cover and noise has stopped. No further repair is required at this time if issue returns will need a new kickplate grill cover. Job complete"
Near Austin, TX 78703
Wesley
Job Details: 01/25/2021
RANGE WHIRLPOOL JDS9860AAP Arrived onsite and found unit with gas pressure issue causing top burners to have trouble igniting without bleeding off pressure. Advised customer that regulator is discontinued and office will research and confirm availability status.
Near Hutto, TX 78634
Jimmy J.
Job Details: 01/25/2021
DISHWASHER WHIRLPOOL WDF560SAFM2 "Arrived on site for Dishwasher is leaking when changed to sensor wash and heated dry cycle. Placed in diagnostics and no error codes came on. Ran two full diagnostics cycles and no leaks detected. Customer stated they have only used quick wash until recently. They went to run a normal cycle and they found a puddle of water on the floor right side of dishwasher. I couldnt find any water tracks along the door. Inspected drain pump hose, Inlet valve hose, and checked that sump and motor had no leaks and sealed properly. All checked out good. Job completed."
Near Andice, TX 78628
Jonathan
Job Details: 01/25/2021
WASHER SAMSUNG WF45K6500AW/A2 Arrived on site for washer not getting water. Performed diagnostics mode and tested inlet valve. Found valve getting voltage but no water to unit. Had customer turn on every water faucet in home to reduce water pressure. Found with water pressure reduced inlet valve opened and unit started to fill. Found water pressure to home is to high and will not allow valve to home. Unit tested good.
Near Austin, TX 78704
Jacob
Job Details: 01/25/2021
OVEN WHIRLPOOL KOST100ESS03 Arrived onsite for unit not showing power. Flipped breaker. Unit would not power on. Ordered parts. Request 2MAN. Unit is low to the ground. Office to reschedule ; ordrng 1 REQUEST (2MAN) and 1 W10890588 (console) and 1 W11040195 (cntrl-elec)
Near Woodway, TX 76712
Jonathan
Job Details: 01/25/2021
RANGE KITCHENAID KFDC506JSS00 Arrived on site for arrange that is leaking gas. Inspected unit and work area. Customer advised that the unit isn’t leaking gas but the right front burner is taking 30 to 45 seconds to ignite properly. Tested the unit and found the igniter trying to ignite the gas but having a hard time doing so. Found no issue with clogs in the burner head. Ordering burner head and burner cap for repair. Office will need to contact customer about reschedule date due to out of stock and PSP items.; ordrng 1 W11344539 (BURNER HEAD) and 1 W11344539 (BURNER CAP)
Near Pflugerville, TX 78660
Kayman
Job Details: 01/25/2021
VENTHOOD UNKNOWN WVW53UC6FS2 Arrived onsite for venthood with light that will turn off on its own and sometimes not turn on at all. Upon inspection I found the light would not turn on at all. I found the left side LED connector wire was separating from the connector. I re seated the wire and used some tape to secure. I tested the unit and could not recreate any issues with the unit and it is working as designed at this time. Job complete.
Near Austin, TX 78730
Justin
Job Details: 01/25/2021
REFRIGERATOR JENN-AIR JFFCC72EFS02 Arrived on site to install previously diagnosed parts. Upon opening part I found wrong part ordered. Ordering correct part and office will need to reschedule. ; ordrng 1 W11366500 (Fill Tube with Heater)
Near Austin, TX 78704
Luis
Job Details: 01/25/2021
REFRIGERATOR JENN-AIR JB36NXFXLE01 "Arrived on site for shelf and light issues. Customer installed shelf that was delivered to her,found defective led modules,replaced freezer led modules powered unit on all leds working as designed."
Near Georgetown, TX 78626
Lou
Job Details: 01/25/2021
DRYER WHIRLPOOL WED8000DW3 "Arrived on site to inspect dryer not operating. Upon further inspection, I plugged the unit in and turned it on and pressed start and nothing happened. Placed unit in diagnostics showing error codes F4E1, F4E2, F4E4 & F2E1. Cleared the codes and continued with testing. The unit showed no voltage at the L1 & L2. Tested voltage at the outlet & terminal block and got 245V. Disassembled the unit to get to the element and other components and checked continuity and all are good. Removed the element and it checked good. Following the tech sheet, I performed test #1 ACU Power Check and follow all steps of testing. Tested the thermistors at TEST #4a. I found that the thermistors are good and the recommendation is to replace the main control. 1; ordrng 1 W10802464 (Main control) and 1 W10777438 (Main harness) and 1 W11105178 (Motor) and 1 W10909685 (Fuse) and 1 279973 (Cutoffs) and 1 WP8557403 (High limit) and 1 WP8577274 (Thermistor)"
Near Austin, TX 78728
Justin
Job Details: 01/25/2021
MICROWAVE WHIRLPOOL KMHS120ESS9 Arrived on site to install previously diagnosed parts. Installed new interlocks and microwave no longer chattered. Tested unit and unit is now working as designed. Call complete.
Near Pflugerville, TX 78660
Kayman
Job Details: 01/25/2021
MICROWAVE WHIRLPOOL WMC50522HS2 Arrived onsite for product exchange. I exchanged the countertop microwave and tested the unit. The unit is working as designed at this time. Job complete.
Near Hutto, TX 78634
Kayman
Job Details: 01/25/2021
OVEN WHIRLPOOL WFG505M0BS3 Arrived onsite for oven door visibly failed part. Upon inspection I found the front glass shattered. I am ordering the Glass front (W11176456) nameplate (WPW10481433) screw(W11428245) x 3 for repair.. ; ordrng 1 W11176456 (glass-door) and 3 W11428245 (SCREW)s and 1 WPW10481433 (nameplate)
Near China Spring, TX 76633
Jonathan
Job Details: 01/25/2021
REFRIGERATOR KITCHENAID KRFF507HBS00 Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced I store and tested unit. Unit is not working as designed. Call complete.
Near Pflugerville, TX 78660
Kayman
Job Details: 01/25/2021
WASHER MAYTAG MVWX655DW2 Arrived onsite for washer not filling with water. Upon inspection I found no error codes stored in the unit. I ran a automatic test cycle and all functions passed. I the. Ran a manual test and both valves filled as designed. I contacted Techline and spoke with rick he determined that the unit is working as designed and gave me SR#7729815483 for reference. No leaks were detected during time of service. Job complete.
Near Austin, TX 78741
Kevin
Job Details: 01/25/2021
DRYER FRIGIDAIRE FFLE3911QW "Arrived on site and replaced three prong plug with four prong plug.
Near Marble Falls, TX 78654
Cliff
Job Details: 01/25/2021
ICE MACHINE WHIRLPOOL KUIS18PNXW2 "Arrived on site to diagnose an ice machine that is not producing. Tested unit and found a refrigerant leak in evaporator. Compressor, evaporator, and filter dryer would need to be replaced to complete repairs.
Near New Braunfels, TX 78130
Andrew
Job Details: 01/25/2021
WASHER MAYTAG MHW6630HC2 "Arrived on site to test unit for little or no water. Found error code f8e1(valve failure). Removed top and found hot water valve did not have electrical connection connected. Secured connection, tested unit, unit is now operating as designed. No leaks detected at time of service. Job complete."
Near Georgetown, TX 78626
Tommy
Job Details: 01/25/2021
DRYER AMANA NED4655EW1 Arrived onsite for unit not heating. Upon arrival found unit thermostats cutoffs were good. Element was good. And fuse was good. However found unit vent wheel was never attached by installers. Causing unit to not receive airflow. Tightened and tested. Unit is now operating as designed. Job Completed.
Near New Braunfels, TX 78132
Andrew
Job Details: 01/25/2021
REFRIGERATOR WHIRLPOOL WRB322DMBM02 "Arrived on site to test unit for FC light not working. Found FC door switch was frozen in the closed position. Removed ice from switch, tested unit, unit is now working properly. Customer said grandson left door slightly opened causing frost build up. Verified door was sealing properly. Advised customer on opening and shutting door from center of handle rather than sides to ensure proper seal. No leaks detected. Job complete."
Near Kingsland, TX 78639
Cliff
Job Details: 01/25/2021
MICROWAVE KITCHENAID KEMS308SSS04 Arrived on site to diagnose a microwave oven combination with a turntable that is not operating. Found turntable motor gears stripped. Replaced turntable motor and tested unit. Found all is functioning properly at this time.
Near Lakeway, TX 78734
Brandon
Job Details: 01/25/2021
WASHER AMANA NTW4516FW1 "Arrived on site for customer complaint of clicking noise during heavy load, I ran diagnostic tests, found normal noises during use at time of service.
Near Austin, TX 78756
Matthew
Job Details: 01/25/2021
RANGE WHIRLPOOL KFGC500JSS00 Arrived onsite to replace damaged parts. Replaced oven outer door and plate. Took pics of damage . Tested unit and unit is functioning properly. Job complete
Near , TX 78738
Robert
Job Details: 01/25/2021
WASHER WHIRLPOOL MVWB865GW0 Arrived on job for complaints of water filling tub even it off. Found the valve not closing properly. Will need housing to complete.
Near Spicewood, TX 78669
Robert
Job Details: 01/25/2021
DRYER MAYTAG MEDB835DW4 Arrived on job to replace previously diagnosed part. After replacement test operation.
Near Georgetown, TX 78633
James
Job Details: 01/25/2021
REFRIGERATOR GE GSH25JFXJCC Arrived on site and installed new control. Tested operation and found compressor now not starting. Found capacitor on overload had failed from incorrect voltage to compressor on original board. Replaced capacitor and tested. Unit tests good. Job complete
Near Buda, TX 78610
Richard
Job Details: 01/25/2021
REFRIGERATOR WHIRLPOOL ED5GVEXVD05 Arrived onsite for the refrigerator not cooling. Replaced thermostat and refrigerator is starting to cool.
Near Austin, TX 78753
Matthew
Job Details: 01/25/2021
RANGE WHIRLPOOL WFE320M0EW2 Arrived onsite to replace previously diagnosed parts. Replaced control. Tested unit to 350 degrees and unit is functioning properly. Job complete
Near New Braunfels, TX 78132
Andrew
Job Details: 01/25/2021
RANGE WHIRLPOOL WFE525S0JS0 "Arrived on site to test unit for burnt wires on terminal block. Removed burnt wiring, replaced terminal block, tested unit to 350, unit works good. Job complete."
Near Niederwald, TX 78640
Leonardo
Job Details: 01/25/2021
RANGE AMANA ACR4303MFB4 Arrived on site to replace console. Opened box and console damaged. Ordering console again called customer left voicemail about part being damaged. Office to reschedule. ; ordrng 2 W11247285 (Panel)s
Near Dripping Springs, TX 78620
Brandon
Job Details: 01/25/2021
MICROWAVE WHIRLPOOL WMH53520CS7 "Arrived on site for customer complaint of loud noise, found failed magnetron,
Near Austin, TX 78741
Kevin
Job Details: 01/25/2021
REFRIGERATOR FRIGIDAIRE LFHT2117NF6 "Arrived on site and inspected refrigerator and found no ice production, cycled Icemaker manually and motor moves but water does not fill. Replaced icemaker and it cycled again and filled properly.
Near Austin, TX 78745
Jacob
Job Details: 01/25/2021
WASHER WHIRLPOOL NTW4516FW3 Arrived onsite for unit shaking due spin cycles. Tested unit. Found that the shake is normal. Let the maintenance team member know that the unit will shake normally and shake a little more depending on the loads. Did need to re level the unit. Re leveled unit. No issues at this time. Job complete
Near Del Valle, TX 78617
Matthew
Job Details: 01/25/2021
REFRIGERATOR WHIRLPOOL WRT138FZDM03 Arrived onsite for ice maker throwing excess water. Upon inspection found unit has frozen fill line and drain line. Removed all ice and buildup. Tested unit and unit is functioning properly. No leaks present at this time. Job complete
Near Austin, TX 78703
Luis
Job Details: 01/25/2021
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 "CALLBACK FROM PREV TECHArrived on site for freezing in fresh food and missing ice chute seal. Installed new seal,replaced fresh food thermistor
Near Austin, TX 78730
Kevin
Job Details: 01/25/2021
OVEN WHIRLPOOL KODE500ESS04 "Arrived on site and found saved error code F2E1, cycled power to oven and code clear. All functions on oven appear to be operating properly. If issue happens again a new control panel will need to be pre-ordered before returning, job complete"
Near Pflugerville, TX 78660
Kayman
Job Details: 01/25/2021
COOKTOP WHIRLPOOL KCGS550ESS01 Arrived onsite for cooktop with burner going out in low setting. Upon inspection I found the rear left burner would putter out on low setting. I adjusted the valve setting for a slightly higher flame in low setting. After adjusting the unit is no longer going out in low setting and is working as designed. No gas leaks were detected during time of service. Job complete.
Near Pflugerville, TX 78660
Scott
Job Details: 01/25/2021
MICROWAVE WHIRLPOOL WOC54EC0HS01 "Arrived on site microwave microwave not working periodically. Ran diagnostics got keypad communication error , humidity sensor. Ordering appliances manager , humidity sensor and UI console .call to set return ; ordrng 1 W10460457 (HUMIDITY SENSOR ) and 1 W11110951 (MW APPLIANCE MANGER ) and 1 W11297728 (CONTROL UI)"
Near Round Rock, TX 78665
David S
Job Details: 01/25/2021
MICROWAVE WHIRLPOOL WOC54EC0HS01 Arrived on site to install previous diagnosed part. I gained access to the magnetron and replaced with new. I reassembled the unit and tested it. The unit worked for 20 seconds and than the unit started making the noise again and stopped heating. The office will reschedule for a weekday so we can call techline and go through it with tech. I am also ordering another magnetron.; ordrng 1 W11346197 (MAGNETRON )
Near Volente, TX 78641
Lou
Job Details: 01/25/2021
DISHWASHER KITCHENAID KDTE234GPS1 "Arrived on site to inspect dishwasher door not closing. Upon further inspection, I found the bottom left corner the outer door panel bent. When I opened the door, I found the right side of the inner tub at the door opening badly bent. Also found the unit not level and when closing the door it badly rubs on the right side. I found the cabinet seal badly damaged and the mounts not correct. I placed unit in diagnostics showing no error codes and tested. Unit is operating as designed. I removed the toeplate and found the unit leaking underneath from the back of the sump area. I found that the sump is leaking from the seal to the tub. Also found the left leg badly bent. Customer contacted the builder and they can not replace the unit. I am ordering the tub, outer door panel, sump/motor assembly, cabinet seal, mounting brackets, CNOTE-LSO PER CUSTOMER REQUEST and CNOTE-2 HR JOB. Water to the unit turned off and unit unplugged for safety. ; ordrng 1 W1116514
Near Dripping Springs, TX 78620
Robert
Job Details: 01/25/2021
COOKTOP KITCHENAID KCGS956ESS02 Arrived on job to replace previously diagnosed parts. After inserting the spring tested unit. Frequency and level of noise lower customer will try it out .
Near Mart, TX 76664
Jonathan
Job Details: 01/25/2021
REFRIGERATOR MAYTAG MFI2569VEB2 "Arrived on site for a refrigerator that’s making a loud sound when water dispensers. Inspected unit and work area. Customer advised that the city had to order her a pressure regulator due to the water pressure in the area. Customer had unit turn down for water pressure in unit dispensed as designed. Had a customer turn on her water pressure to the max and could replicate the sound made from the dispenser. Once water pressure was turned back down, the unit is filling without making a sound. I called tech line and spoke to Andrew SR# 7729822741. He advised that based on my findings, the issue will be solved when she installs that pressure regulator for the house. Advised that her turning down her water pressure at the mainline proved that the water pressure was causing the water valve not to function properly. He advised to make no repairs and to have the customer call back if issues persist past the pressure regulator being installed. Call complete."
Near Austin, TX 78746
Leonardo
Job Details: 01/25/2021
OVEN KITCHENAID KODE500EBL00 Arrived on site to replace console. Replaced console and found display number not showing ordering new console. ; ordrng 1 W11087451 (CONSOLE BLACK )
Near Austin, TX 78702
Luis
Job Details: 01/25/2021
REFRIGERATOR WHIRLPOOL WRF540CWHZ02 "Arrived on site for loud noise. Power cycled unit loud noise from damper control,replaced defective damper control powered unit on noise no longer present ; used 1 WPW10594329 (Control) from stock"
Near Austin, TX 78759
Luis
Job Details: 01/25/2021
REFRIGERATOR WHIRLPOOL KRSC503ESS00 "Arrived on site for no ice. Ran diagnostics,icemaker switch and thermistor passed,ran harvest test passed,ran fill test failed,defrosted water line tested fill test passed. Diagnosed defective heater on fill tube unit will need a new freezer door
Near Lakeway, TX 78734
Luis
Job Details: 01/25/2021
REFRIGERATOR GE PSB48LSRABV "Arrived on site for cooling complaint. Checked temp,reading with meter temp reading in freezer @ 12° checked low side pressure reading slightly low on charge,added refrigerant to system checked pressures good."
Near Leander, TX 78641
David S
Job Details: 01/25/2021
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site for oven not heating. I inspected the unit and work. I gained access to the control and tested the heating elements, and thermal fuse. I found all in good condition. I found the unit has good voltage on L1 but no voltage on L2. I recommended an electrician coming out and inspecting the line. Job complete."
Near Pflugerville, TX 78660
Kayman
Job Details: 01/25/2021
DISHWASHER KITCHENAID KDPE234GPS0 Arrived o site for dishwasher with condensation build up on the ceiling of the unit. Upon inspection I found no amp draw coming from the element when called for heat. I found one of the element wires disconnected from the element. I connected the wire and tested the unit again. There is now correct amp draw and the unit is working as designed. No leaks were detected during time of service. Job complete.
Near Leander, TX 78641
Lou
Job Details: 01/25/2021
WASHER MAYTAG MVWB835DC4 "Arrived on site to inspect washer noises. Upon further inspection, I placed the unit in diagnostics showing no error codes. Continued with testing and the unit operated as designed. I manually tested spin and agitate and both functioned properly. Tilted the unit back and found a small amount of gearcase oil on the rotor and the underside of the rotor. Questioned customer as to what kind of noise and they provided a video showing the an off balance state. I advised the customer what the issue/noise was and what caused it by demonstrating with the unit. I contacted techline and spoke to Rich and advised of complaint and findings. The gearcase needs to be replaced. Provided SR#7729815825. I am ordering the gearcase, and clutch and will return with the slider. No water leaks observed during service.; ordrng 1 W11455453 (Gearcase) and 1 W10754448 (Clutch)"
Near Austin, TX 78754
Scott
Job Details: 01/25/2021
DRYER WHIRLPOOL WED7000DW2 Arrived on site for dryer not starting . Found door switch broken . Replaced door switch . Tested unit all checked normal . No lint build up at time of service . Job complete .
Near Austin, TX 78737
Jacob
Job Details: 01/25/2021
DRYER WHIRLPOOL WFC8090GX0 "Arrived onsite to replace ACU. Replaced acu, tested unit. Unit still would not stay on when in diagnostic test. Replaced heater. Tested unit. Got the same thing for heater not staying on. Called tech line. Said that the heater fan will not stay on for long periods of time. And that the unit will dump in some water to help create heat for the clothes to dry. Said not to use Tumble fresh because unit will take a lot longer to dry. Said to use timed dry. Got Sr#7729760093. No other’s issues at this time. Job complete"
Near Red Rock, TX 78662
Richard
Job Details: 01/25/2021
DRYER GE GTD75ECSL0WS Arrived onsite for the dryer making noise. Replaced the upper bearing duck and dryer tested good and noise is gone. Complete