Arrived on site to test unit for water leaking into RC and freezing items. Found drain was restricted and unit way over packed. Accessed drain tube and found it was not sealing properly causing air leak. Also found gap in liner and cabinet. Sealed liner with silicone and sealed drain tube to prevent air leaks. Removed obstruction from drain and unit now working as designed. Advised unit will need to be unpacked a bit to allow for proper air flow. Job complete.

"JGP932SEC2SS Arrived to inspect weak ignition on RR burner. The unit will require the ignition module. Customer has requested tech GC. Office to contact the customer the arrange return service. No gas leaks detected during service. ; ordrng 1 WB13T10046 (Ignition Module)"

"Arrived on site to test unit for no ice production. Customer stated she ran a clean cycle and replaced filter and it never produced after that. Found water filter was not installed all the way preventing unit from getting water. Ran diagnostics and found reservoir drain receiving proper voltage(13vac) but not engaging. Removed pump and inspected, found no obstructions. Reassembled and pump now working as designed. Advised to monitor and if unit stops making ice recommend reservoir pump W11542868.

Arrived onsite for refrigerator not cooling. On inspection the FC was 39? and the RC was 49?. Gain access to the FC and found a ice ball up in the right corner of the evap. Defrosted the evap and tested the thermistor (12.9k)and the thermostat (55k) both good. Looked at the door gasket and they were fine. On further inspection found the gasket that goes on the door that seals the icemaker to the door was bad. Order a seal. Office to reschedule when part arrives and no water leaks detected during service.; ordrng 1 WPW10287601 (IM gasket)

Arrived on site and replaced previously diagnosed latch. Unit now working as designed. No leaks detected. Job complete.

Arrived onsite for a range with front right burner that is not turning off. Upon arrival a found that this is true. Upon testing I found that the control will need to be replaced to resolve the issue. I am ordering the control. ordrng 1 316272401 (Control)

Arrived on site to test unit for unit not getting hot. Test unit and found and glow igniter. Replaced igniter

"Arrived onsite to replace faulty parts. Upon disassembly found basket shaft sheered of from the rest of the basket. Tried removing spanner and block, but seized to gearcase shaft. Unit will need complete rebuild.

"Arrived on site to diagnose refrigerator that was not cooling. On arrival the unit was powered on but silent. No fans running, no compressor. I power cycled the unit and retested. When I power cycled the unit things powered on, compressor came on, fans were running normally. Advised customer wait 24 hours to see if unit cools and stays cooling. If compressor stays running and unit doesn't cool then customer is advised on needing a Sealed system repair, or possibly a control if unit locks up again. No repair made since unit needs time to run and may be resolved now. Repair completed."

"Arrived onsite for a washer that is not spinning the clothes out when set to the normal cycle. I found spin turned off in the normal cycle and showed the customer. I explained to the customer that the washer will automatically default to what options were selected and run dining the previous cycle. I checked stored error codes and there was a slow fill, off balance, and suds error code. I went over detergent and loading. The customer stated they had just cleaned the hose screens and when I ran the auto test cycle the machine filled properly and worked as designed.

"Arrived onsite for a dryer not heating. I tested the incoming voltage and had 123VAC L1-G, 12VAC L2-G, & 110VAC L1-L2. I reset the circuit breaker and had 243VAC L1-L2. The breaker didnt lock in strong like it should when resetting it. I ran the dryer and lost L2 and could smell a faint electrical smell coming from the wall receptacle. I disassembled the dryer and inspected the L2 circuit at the control and all the heater components. All tested good and visually looked good. I went over all this with the customer and they are going to pull the receptacle and change it then test the dryer and if needed have the breaker replaced. Call complete."

"Arrived on site for dishwasher, inspected unit and work area. Customers complaint was error code F2E2 for lost communication of UI. Found that the user interface was good and no corrosion was found. I then found that the control was causing the problems. I then ran a diagnostic cycle and found everything operational good. No leaks where observed during service. /

"Arrived on site. Replaced left side door hinge,screw and cam tested door operation good.

"Arrived on site to test unit for front right burner not igniting, tested unit found no loose connections in spark module, moved connection over to the other burner and it is still not sparking, need front right igniter and spark module as precautionary, ordering parts, office to reschedule ; ordrng 1 W11590249 (Spark module) and 1 W11666003 (FR igniter)"

Arrived onsite and found unit thickly frosted in the evap causing cooling loss. Advised customer on manual defrost and will return Thursday to follow up. Suspect wiring backed out of molex.

"Arrived onsite and found unit with crack. Sr#7736476514 techline will have us patch the crack to repair, advised customer can follow up with customer care with any other questions or concerns. Customer does not want unit to be repaired before pursuing replacement with whirlpool customer care. ; O-emld tckt"

"Left side panel, belt, retrieve vent screw from blower housingArrived on site to inspect dryer noises. Upon further inspection, I turned the unit on and immediately it began to make a clanking noise. I raised the top panel and tested again and found the left side panel badly dented inward. Also found the belt beginning to fray. I am ordering the left panel and belt and CNOTE-2HOUR JOB and office to schedule return service. Also, returning tech will need to retrieve the vent screw from the blower wheel housing at the back of the unit. Unit left unplugged for safety and no lint observed during service.; ordrng 1 8533643 (Cabinet) and 1 CNOTE (2 HOUR JOB)"

"Arrived on site to diagnose dryer that is not starting cycles. Tested unit and found proper voltages and polarity. When I plugged in unit I could hear crackling coming from the timer. I replaced the timer and tested the unit. Unit does not start. Confirmed that the push to start button tests good, door switch good. All safety devices working as designed. Issue has to be in the timer / motor. Ordering time and motor to resolve. Office to schedule. ; ordrng 1 279827 (Motor) and 1 WPW10450286 (Wiring Harness) and 1 W10857612 (Timer)"

Arrived on site for odd smell . Ran diagnostics and found flame was not correct . Found house is on LP not natural gas . Will need to convert to LP. Ordering LP a kit . Customer also has venting issues to address on house side . No gas leaks at this time. ordrng 1 W10606694A (Lp kit)

"Arrived on site for fridge not making ice . Ran diagnostics,got E5 code . IM wouldnt run harvest , timed out . Found ice maker stuck upside down in a flex . Ordering ice maker . Call to set return . No water leaks detected at this time. ; ordrng 1 W11115534"

Arrived on site for fridge not making ice . Got E5 errror code in diagnostics. Unit will fill but not harvest-ordering ice maker . No water leaks detected at this time. Call to set return; ordrng 1 W11658802 (Ice maker)

Arrived on site to test unit for display on board turning off when oven get to hot. Found board shorting out with the head from the vent under console. Will order new board reschedule for Tuesday the 30. When display goes off the cooktop still works so its still getting power but no display. ; ordrng 1 W11126814 (Control board)

"Arrived on site for range, inspected unit and work area. Customers complaint was oven not igniting properly. Tested and found a bad igniter replaced and same issue. Im re-ordering the make igniter and returning with the manifold to replace both. No leaks where observed during service. ; ordrng 1 W10764654 (Bake burner) and 1 WPW10324262 (Igniter)"

Arrived on site. Per customer water or ice will randomly dispense from dispenser ran diagnostics all test passed ordering a new ui and main control. ; ordrng 1 W10848301 (Ui) and 1 W10843055 (Main control)

"Arrived on site for dishwasher, inspected unit and work area. Customers complaint was unit would not work properly. Tested unit and it will need the UI AND CONSOLE replaced. Im ordering parts and reschedule. No leaks where observed during service. ; ordrng 1 W11460908 (Console)"

"Arrived on site to test unit for scrapping noise, tested unit found front panel clips broken causing drum to move excessively in cabinet, rear drum felt gasket failed causing drum to rub against metal bulkhead damaging it, will need to replace panel clips, repair kit and drum to fix issue, ordering parts, offer to reschedule ; ordrng 2 WP98234 (Clips)s and 2 W10854425 (Clip front panel)s and 1 W10899578 (Drum)"

"Arrived on site and found old style tub Ring is still in place,per service pointer W11651001 It will need to be replaced with a new stock. Ordered replacement.; ordrng 1 W11094304 (New style tub Ring)"

Arrived on site for front left and front right burners clicking but taking too long to ignite. Upon arrival test unit and found electrode intermittently not giving a good spark. Need to replace burner heads for both right and left front burners. Replaced front left burner head and unit ignites correctly. Need to order burner head for front left. Office to reschedule ; ordrng 1 WPW10515455 (Burner head)

"Arrived on site to diagnose oven that would stop heating when running. Spoke with customer who clarified that when the door was opened the cycles would stop and she would have to reset the cycle to get it to restart. She also had difficulty getting button presses to work on the console, and there was a crack on it. Ordering a new console to resolve. All issues can be tied to steam hitting console/cracked panel causing all issues. Changing panel and updating software should resolve. Office to schedule when part arrives.; ordrng 1 W11600370 (Console)"

Arrived onsite for damaged panel. Upon arrival inspected unit and found damage control panel. Took pic. Ordering panel. Office to reschedule ; O-emld tckt

"Arrived onsite for new unit, scratched. Upon arrival inspected unit. Found scratch on right side of outer cabinet . Customer requesting touch up paint. Ordering parts research for grey touch up paint. Office to reschedule. ; ordrng 1 Partsresearch (Grey touch up paint)"

"Arrived onsite for unit making scraping noise. Upon arrival inspected unit. After running unit for a few minutes noise was apparent and increased as unit continued to run. Disassembled and ran test. Found that unit element would not cycle. With element assembly disassembled the scraping noise went away. It seems like the unit is overheating and causing the panel to warp and rub. Attempted to replace element assembly however assembly was damaged in box, Element defective. Reordering element assembly, heating duct and rear bulkhead. Need 2 hrs. ; ordrng 1 W11519683 (Heating element) and 1 W11519685 (Heater duct) and 1 W11516794 (Rear bulkhead)"

Arrived onsite for a refrigerator to replace the previous diagnosed parts. When I arrived I found the customer had emptied out the unit but both compartments were cold and at temp. The customer stated this is whats been happening and sometimes when it stops cooling he can hear the overload tripping on the compressor. I turned the temp down and when the compressor tried to start it stayed at 6.5 amps and tripped the overload. I pierced the drier to remove the refrigerant and had no pressure. I cut the steel line and the capillary tube at the drier and still nothing came out. I cut the high side line at the compressor and nothing came out. I cut the low side line at the compressor and refrigerant and oil would come out and stop. I would hear oil gurgling in the suction line and more would come out. I gained access to the evaporator and it had a full frost pattern and the lines were not kinked. I explained to the customer that the evaporator has to be full of oil for this to be happening and we will need to replace the evaporator also. I will blow thru the yoder loop and condenser with nitrogen when I return but am ordering the condenser just in case it is needed. Ordering W11550396 evaporator and W11644420 condenser. Office to RS.; ordrng 1 W11550396 (Evaporator) and 1 W11644420 (Condenser)

"Arrived on site to diagnose microwave oven combo that has a failing gasket. Examined unit and found that what looks like rubber or a seal is sticking out of the front panel glass. Ordering a new outer door to resolve, looks like it wasn't sealed right at the factory. Office to schedule when PSP item arrives ; ordrng 1 W11600215 (Outer Door)"

"Arrived on site for dryer. To heating upon arrival confirmed issue. Found cause of failure was broken terminal block as well as damaged wiring, was able to temporarily redo wiring and found unit heating as designed but found terminal to damaged behind screws to hold wires properly and rescheduled customer for 05/20/23 to complete repairsW11164044 harness/terminal).; ordrng 1 W11164044 (Harness) and 1 Cnote (Harness has all the pieces of terminal needed for repairs.)"

Arrived on site for ice machine not making ice. Upon arrival confirmed issue and found bin empty. Checked equalized pressures and found them at 60 high/low. Ran unit and found psi lvls at 160/-15. Replaced drier and recharged system. Found psi lvls equalized at 60 again then found run time pressures at 125/-5 but evap plate wasnt frosting over. Found no leaks in system and low side pressure would equalize back to 60 psi when powered off within 4 seconds indicating weak compressor windings. Will need office to reschedule once availability of parts is known.; ordrng 1 W10536005 (Compressor) and 1 2313624 (Condenser coil) and 1 W10218037 (Evap) and 1 W10843121 (Non uv drier) and 1 W10913906 (Access valve)

Arrived on site for knob issues. On inspection the timer will not advance once set on time. Everything is working ordering a timer W11566735. Office to reschedule once part arrives.; ordrng 1 W11566735 (Timer)

Arrived onsite and found unit operating with failed pump. Unit was installed unconventionally without brackets and could not be safely removed in a timely manner. Advised customer that the unit had been installed without brackets and would need to be made accessible to allow for repair. Customer requested that the sump assembly be left onsite to increase the likelyhood of a sameday repair once the unit is uninstalled. ; ordrng 2 WP8269145 (Mounting bracket)s

"Arrived on site for dryer noisy while running. Found rattling is coming from broken fan blade. Will need a new one, housing, and motor to complete repair it. At this time dryer is still heating properly and found a vent flow to the exterior of the apartment building is showing restricted. Recommended that apartment maintenance correct this before return visit.; ordrng 1 W11327190 (Blower wheel) and 1 WPW10211911 (Blower housing) and 1 W11234001 (Motor)"

"MVW7230HW0 Arrived to inspect shaking. I found the legs were not set correctly and the unit would rock, corner to corner. I corrected the legs and centered the basket within the chassis and re-calibrated. The unit operated in manual and automatic test modes as designed. No leaks observed during service."

"Diagnosed a defective led module,per service pointer removed all leds,installed updated leds all leds working as designed. AUTHO S84638 ; used 4 W11632139 (Led module) from stock"

Arrived onsite and tested unit for leaking. No leaks detected. Corrected felt pad alignment to improve rotation of drum. Unit is now operating as designed with no leaks. All checks good. Advised customer on repair.

Arrived onsite and replaced left side support and feet. Unit is now operating as designed. All checks good. Advised customer on repair.

Arrived onsite for broken microwave panel and repaired unit with new console. All checks good. Advised customer on repair.

Arrived onsite and found lid unlock failure due to bent lid. Corrected lid to con vex position and function is now restored. Advised customer on repair. All checks good.

Arrived onsite and found dishwasher water had not been turned on to unit. Repaired by turning on water to unit. All checks good. Advised customer on repair.

Arrived onsite and replaced the freezer door to restore ice maker production. Unit is now operating as designed. Advised customer on repair. All checks good.

Arrived on site and replaced previously diagnosed ice door/separator. Unit now working as designed. Job complete.

Arrived onsite to install previously diagnosed parts. Upon arrival I installed the new door and found the unit sealing up properly now W16VNS0APL1

"Arrived onsite for a DW that is flashing all lights on the console. Upon arrival I ran the unit and found that this did not happen. Due to the seemingly intermittent nature of the issue, I replace the control and tested the unit several time and found unit operating as designed"

"Arrived onsite of a vent hood with light that flicker on the low setting upper inspection I found this to be true. I contacted Rich as techline and toll him of my findings and found out that there was nothing I could do to fix the issue it was explained to me that it has something to do with how our power is delivered here in the u.s, the way the bullies pick up the high side of the sign wave more what the low side causing a perceptible flicker i relied this to the customer and advised them to contact whirlpool if they have any questions sr#7736475354."

Arrived on site to relaxed heating element. Replaced element test unit and unit test good job complete.

Arrived on site to test unit for Loud noise when its windy outside. Test unit and can hear the damper opening and closing. Customer advised it only happens when its windy. Advised customer to get with the vent people to check damper on the outside and where the wind is coming in from. Job complete.

"Arrived on site to install previously diagnosed and ordered parts. Due to the control panel being cracked/broken, control clip being broken, upper rack wheel broken, and inner door panel missing screws, I removed and replaced the control panel, control clip, upper rack wheels and installed screws and tested the unit. Unit is operating as designed. No water leaks observed during service, job completed. Customer advised they performed a wash cycle earlier and the unit did not leak.."

"Arrived on site to inspect dryer not operating. Upon further inspection, the customer demonstrated that they can turn the power on, but the dryer does nothing. I disassembled the unit and tested the fuse, cutoff, thermostat and element and found the fuse and element both have failed. I removed and replaced the fuse and element and cleaned the u;it (before & after photos) and reassembled the unit and tested. Unit is operating as designed. No lint observed at the end of service, job completed."

"WRF555SDFZ12 Arrived to inspect items freezing in RC. The issue was isolated to the area near the air vent and I advised the customer to keep items away from the area, unless they have a higher sodium or sugar content. I explained that the vent is where all of the cold air for the RC comes from and the customer will attempt the different loading strategy. I also described changing temperature. Operational test good, no leaks observed during service."

"WDT750SAKZ1 Arrived to inspect no heat. F10E2 was the only stored error code and likely generated during initial installation, and I cleared. Within service test mode, all functions of the unit were present and I verified the heater drawing the expected current. Discussion with the customer revealed they pre-rinse quite well. I advised that this is fine and preferable to many customers, as it prevents eventual buildup and odor, but they must adjust the amount of detergent they use, due to less oils and debris for the detergent to emulsify with. I also discussed the benefits of purging the cold water from the hot water supply at the adjacent sink. Operational test good, no leaks observed during service."

KRFC704FPS05 Arrived to instal previously diagnosed and ordered parts. I removed and replaced the RC door and installed the UI. The unit operated as designed and I set it to standard defrost. No leaks observed during service.

"WDF520PADM9 Arrived to instal previously diagnosed and ordered part. I removed the failed drain tube and installed the replacement. I ran the unit through several tests after making a thorough inspection of the sump and other areas, exposed to water and found no leaks after the repair was completed."

KOCE500ESS20 Arrived to inspect door damage. I verified the microwave door had a damaged area at the top right. I removed and replaced the door and tested. Operational test good.

Arrived on site for no power dishwasher . Found one of the wires had come loose from power cord . Rewired power cord . Unit controls lit up . Ran quick diagnostic wash test . All checked normal. No water leaks detected at this time. Job complete

Arrived on site for washer making noise . Found leveling feet on pedestal were not level. Adjusted feet . Ran 12 test on diagnostics. Unit is performing as designed . No water leaks detected at this time. Job complete

"Arrived on site ,replaced UI . Tested unit . All operations are normal. Job complete"

"Arrived onsite for a vent hood with flickering lights, upon testing the unit several times and found that the light are operating as designed. Job complete"

"Arrived on site for popping sound. Ran diagnostics couldnt recreate issues in diagnostic test,ran normal operating cycle"

"Arrived onsite for dryer making a noise. Ran the unit and could a pumping noise. Gain access to the drum and found the blower wheel was free spinning and hitting the blower housing. I had break off the blower wheel, I installed a new motor and blower wheel. Tested unit and the dryer is operating as designed."

"Arrived onsite for washer making a noise. I ran the unit in diagnostics mode and when it went into agitation cycle there was a loud grinding noise. I flipped the unit and found oil on the sides of the unit. Installed a new gear case, cam and actuator. Retested the unit and it is operating as designed now and no water leaks detected during inspection."

Arrived on site to replace control board and console. Replaced both parts test unit and unit test good job complete.

"Arrived on site for washer, inspected unit and work area. Customers complaint was unit making taping noises on a spin cycle. I ran unit in diagnostics and found no error codes stored. I then ran a high spin and found that the drain hose was taping agains the wall. I adjusted the hose and re-tested and its now running ad designed. No leaks where observed during service."

Arrived on site to install parts previously diagnosed. Installed both doors and name plate. Cleaned with stainless steel cleaned and unit is now good. No leaks where observed during service.

"Arrived on site for washer, inspected unit and work area. Customers complaint was the washer would not detect the door closed sometimes. Inspected the strike and found it it was lose. I tighten the screws and retested. Unit is now operating as designed. No leaks where observed during service. Job completed."

"Arrived on site for water leaking. Found water leaking from hinge assembly,removed cover found leak at fill tube connection,disconnected connector found o ring warped in female end of water line entering cabinet,removed oring reinstalled oring correctly into female connector,reconnected fill tube ran icemaker fill test passed no leaks."

"Arrived on site to test unit for burn smell and rumbling, tested unit found shorted diode, replaced and tested, u it is now running as designed, called safety to document, recommended to safety if issue happens again, then capacitor, diode and magnetron will need to be replaced, at this time job complete"

"Arrived on site to test unit for no ice production and water not dispensing, tested unit found full bin of ice and water is dispensing, customer stated that is is intermittent and it will stop dispensing water for days, removed front and found a loose connection for the paddle and UI not sitting properly in housing secured connection and installed it properly, removed back panel and found control box dangling inside the drain pan, moisture potentially getting on control but did not detect any at this time, secured control box and advised customer to monitor if issues persists then UI and control will be needed, at this time job complete"

"Arrived on site and found incoming power is correct. When dryer is started motor will home but not move. With door switch pressed if drum is spun by hand motor will kick on and run. Disassembled dryer to replace motor and found blower fan is seized. Ultimately had to drill And melt off old blower fan plastic to remove motor. Replaced blower fan and motor and dryer is now running properly, job complete"

"Arrived on site and replaced all parts diagnosed on previous visit. Confirmed dryer is running normally and airflow is good on airflow meter, job complete"

"Arrived on site for refrigerator not cooling properly in rc and creating moisture all over rc shelves. Upon arrival confirmed issue. Upon disassembly of 7nit I found dampener motor frozen over and not running in diagnostics. Also found fc evap fan motor not properly mounted in evap area reducing airflow to rc. Remounted fan and replaced dampener motor, and found unit working as designed. Informed customer to give unit 24 hrs to stabilize temps. Call complete"

Arrived on site for microwave rattling intermittently. Upon arrival tested unit and creplicated noise twice very briefly. Couldnt replicate noise further and couldnt verify any parts or failures in unit. Called techline and reported findings to Derek sr#7736478755. Was instructed to have customer try to record sound to send to whirlpool if it reoccurs to see what can be done further. Sound was no longer present after diagnosis. Call complete

Arrived on site for washer leaking. Upon arrival confirmed issue. Found leak coming from loose cold side connection on valve. Found fill hoses both reversed. After correcting hoses and reinstalling unit I found leak gone and u it working as designed. Took photos in sd of floor damage from leak before diagnostics.

Arrived onsite for unit not turning on. Upon arrival inspected unit. Inspected and found unit wired incorrectly at block . Took pics. Found console shorted. Corrected wiring and replaced console. Tested and unit is now functioning properly. Job complete

Arrived onsite for unit not draining. Upon arrival inspected unit. Found standing water in tub. Inspected and found Knockout still intact. Removed knockout and tested. Unit is now functioning properly. Job complete.

Arrived on site to diagnose dryer that is not spinning and drying clothes. Tested unit and could hear it buzz but does not engage. Disassembled unit and found the belt had split and wrapped around the motor shaft. Removed belt and replaced with new. Tested unit and confirmed all working as designed. Repair completed.

Arrived on site to test unit for leaking. Found compression fitting on inlet valve was not seating properly. Installed new compression fitting that the customer provided. Unit now working as designed. No leaks detected. Job complete.

"Arrived on site to test unit for error f6e0(ui lost communication). Verified console receiving proper voltage. Replaced console, unit working as designed. Job complete."

"Arrived on site to replace previously diagnosed compressor, access valve and dye drier, replaced compressor, vacuumed system down for 20 minutes and vacuum held good for 10 minutes, charged system 64g of R600, unit developed a good frost pattern, advised customer to monitor for the next 24 hours before loading, unit is running as designed, job complete"

"Arrived on site to test unit for vibrations noise, tested unit found no coming from multiple locations, inside FC and behind unit, disassembled FC and back panel, applied sound pads in all effected areas, used perma gum to seal in gap on back of FC do to excessive moisture developing, advised customer to monitor for noise and if it returns call us, unit is running as designed, job complete"

"Arrived on site for no ice. Found icemaker bail arm stuck in the off position,adjusted housing tested ice harvest test passed icemaker filled with water and working as designed."

Arrived on site to test unit for unit not washing. Test unit and found bad wash motor. Replaced sump and motor assembly test unit and unit test good job complete.

Arrived on site to test unit for door hitting tub and hard to close. Test unit and found unit not leveled. Leveled unit test unit and door closing correctly job complete.

Arrived on site for unit not drying correctly. Upon arrival ran vent test and is good. found out customer was using eco boost to dry. Instructed customer that using eco boost uses less heat and tumbles for a longer period. Test unit with clothes not using eco boost. Unit is operating as designed . Job complete

Arrived on site for control not operating correctly. Upon arrival ran diagnostics and there are no saved error codes. Test unit and found ui is intermittently not responding. Need to replace ui. Replaced ui and test unit. Unit is operating as designed. No leaks present at this time. Job complete

Arrived onsite for a refrigerator building up ice at the top of the FC by the door gasket. I found an air gap at the top of the FC door gasket on the right side about 6 inches long causing the issue. I removed the ice from the FC and used my heat gun and reshaped the gasket and it is sealing properly now. I explained to the customer to leave the door closed so the gasket will cool down and stay in shape and continue to seal properly. Call complete.

Arrived onsite for a refrigerator making noise. The customer stated the unit will make a loud buzzing noise at times. I was able to duplicate the noise when applying pressure to the high side condenser line and the customer confirmed it was the noise they are hearing. I put a bend in the line keeping it away from the compressor pan and the noise went away. I leveled the refrigerator and the unit still sounded normal. The customer will monitor and call back if the noise returns. Call complete.

Arrived on site for unit tripping breaker upon arrival unit builder mentioned that unit is unplugged from wall. Used my slide to pull unit from wall. Test polarity and is good. Found neutral and ground connected together at terminal block. Corrected connection by removing jumper from neutral to ground at block and test unit. By preheating oven to 350. Test all cook top burners and are operating correctly. Unit is operating as designed. Job complete

"Arrived on site for icemachine, inspected unit and work area. Customers complaint was unit was making to much ice and then it stoped making ice. Tested the ice bin sensor and found it open. I replaced the sensor and tested. Unit is now operating as designed. No leaks where observed during service. Job completed."

"Arrived on site for microwave combo, inspected unit and work area. Customers complaint was microwave door had a scratch. Confirmed the issue and I replaced the glass door. Unit is now installed with no scratches. Job completed."

Arrived on site for ice machine not allowing ui to stay on when unit was turned on. Upon arrival confirmed issue and found ui lights off while unit was still making ice. Replaced ui and found functionality restored and unit working as designed. Call complete

Arrived on site to replace console that was damaged in box. Replaced console and verified proper fit and function. Repair completed.

Arrived onsite for hi fridge temp and determined cause of hi temps to be frozen fresh food evap. Determined cause of fresh food evap to be clogged p trap. Cleared trap and verified normal thermistor readings and proper 3 way valve operation. No charge. Advised customer on findings and on manual defrost to restore.

Arrived onsite for a refrigerator not making ice. I forced a harvest and found no water entering the mold. I found correct voltage to the fill valve and the valve was humming but wasnt opening. I replaced the valve and retested in a forced harvest. The mold filled with water and it worked as designed. There were no water leaks present at the time of service. Call complete.