Service History 96

We serviced a
WHIRLPOOL COOKTOP
Model WCG55US6HS00
Near New Braunfels, TX 78132
Andrew
Job Details: 07/12/2021
Arrived on site to test unit for gas leak. Applied bubbles/leak detecter solution to all possible leak points and connections. Also used leak detection device and was not able to find any leaks. No smell of gas. Unit is operating as designed. Job complete.
We serviced a
MAYTAG DRYER
Model MEDB855DC4
Near Bastrop, TX 78602
Matthew
Job Details: 07/12/2021
Arrived onsite for dryer not heating. Upon inspection found failed heating element. Replaced element. Tested unit and unit is functioning properly. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Canyon Lake, TX 78133
Andrew
Job Details: 07/12/2021
"Arrived on site to test unit for no ice production. Found ice maker was stuck in middle of cycle. Ice maker not responding to diagnostics. Verified proper voltage to ice maker. Door harness is good and no damaged. Replaced ice maker, tested unit, unit works good. No leaks detected. Job complete."
We serviced a
WHIRLPOOL WASHER
Model WFW7590FW0
Near Georgetown, TX 78626
Wesley
Job Details: 07/12/2021
Arrived onsite with KY and found unit dispenser fill hose had pin hole leak. Replaced dispenser fill hose. Unit is now operating as designed. 2 man required to access unit.
We serviced a
WHIRLPOOL WASHER
Model WETLV27HW1
Near Austin, TX 78724
Scott
Job Details: 07/12/2021
"Arrived on site , for dryer not drying properly . Ran temp check and was getting about 214 . Ran airflow and got restricted flow . Recommend cleaning air vent . Job complete"
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFH05
Near San Marcos, TX 78666
Noah D
Job Details: 07/12/2021
"Arrived on site to inspect unit for not making ice, upon inspection found the units valve was not plugged in, plugged in valve and tested unit, the water spout connector was too short causing issues, ordering spout. Office to reschedule ; ordrng 1 ICEMAKERFILLSPOUT (ICE MAKER FILL SPOUT ) and 1 RESEARCH (RESEARCH )"
We serviced a
KITCHENAID REFRIGERATOR
Model KSCS25FTMS02
Near Georgetown, TX 78628
Kayman
Job Details: 07/12/2021
Arrived onsite for refrigerator not cooling and still has same symptoms as before. Upon inspection I found the unit pulsating power. I found good DC voltage at the dispenser board. I spoke with PR and we determined that the unit is experiencing a main control board failure and I will need to submit a parts research on the control needed due to a service pointer on similar models. Ordering a control (W10818296) office to R/S once research is complete. ; ordrng 1 W10818296 (Control) and 1 RESEARCH (RESEARCH)
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS0
Near Austin, TX 78748
Leonardo
Job Details: 07/12/2021
Arrived on site to test unit for unit shooting Flames from right rear valve. Found shorted igniter harness and bad valve. . ; ordrng 1 W10836473 (Switch harness) and 1 W11105201 (RR valve)
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Leander, TX 78641
Kayman
Job Details: 07/12/2021
Arrived onsite for dryer not heating. Upon inspection I found the dryer spinning and blowing but no heat. I checked voltage at the terminal block and found only 76 VAC from L1 to L2 and 120VAc from L1 to ground & neutral and 120 from L2 to ground & neutral. I confirmed good continuity of the power cord and advised the customer they would need to get a licensed electrician out to service the units outlet for the unit to restore function. Job complete.
We serviced a
WHIRLPOOL DRYER
Model WED6620HC1
Near Bastrop, TX 78602
Matthew
Job Details: 07/12/2021
"Arrived onsite to replace previously diagnosed parts. Called SW to confirm process. Isolated valve, door switch and UI. Found control powering on. Further inspection found UI causing control to short. Replaced UI. Tested unit and unit is functioning properly. Job complete"
We serviced a
KITCHENAID TRASH COMPACTOR
Model KUCS02CRSS1
Near Austin, TX 78703
Kevin
Job Details: 07/12/2021
"Arrived on site and inspected trash compactor and found ram is partially down blocking trash bin from sliding back in. Engaged both switches even though Bin is out to get ram to rise up. Also found front mounting screw is broken and sticking up and had to remove it completely so that Bin can slide all the way in. job complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH78019HB2
Near Canyon Lake, TX 78133
Andrew
Job Details: 07/12/2021
Arrived on site to test unit for error code f2e1. Found code present and UI not responding as designed. Also found unit was powering off/resetting on its own. All connections checked good. Needing autho for control and door for black unit. ; ordrng 1 W11284468 (Control) and 1 W11196118 (Door)
We serviced a
WHIRLPOOL DRYER
Model WED560LHW1
Near Austin, TX 78731
David
Job Details: 07/12/2021
"Arrived on site to diagnose dryer that is not running. Checked via diagnostic and found no error codes present. Unit powers on, but if you try and start it you can hear the relay click, but not run the motor. Found good voltage at control and going out of relay. Ordering motor and belt switch to resolve. Office to schedule return when we have parts for other ticket as well.; ordrng 1 W11234001 (Motor) and 1 W11247665 (Belt Switch)"
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JB0
Near Killeen, TX 76549
Tyler
Job Details: 07/12/2021
(Ch) Arrived on site for range needing previously diagnosed main control. Upon arrival I installed and reassembled unit with new control. After testing I found error codes no longer present. Unit now functioning as designed call complete.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Copperas Cove, TX 76522
Al
Job Details: 07/12/2021
Arrived on site and inspected washer not completing cycles. Discovered the issues began after the recent storms. I tested it and unit tested as designed. I calibrated it and allowed the customer to wash a load of towels and unit filled to customers satisfaction. JOB COMPLETE
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Austin, TX 78724
Scott
Job Details: 07/12/2021
"Arrived on site ,replaced harness . Ran diagnostics all checked normal. Unit is now dispensing as normal. No water leaks detected at time of service. Job complete"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Waco, TX 76710
Jonathan
Job Details: 07/12/2021
Arrived on site for a washing machine that?s making loud sounds during operation. Inspected unit and work area. Found the unit making a stripping sound as the unit was going through agitation. Found the cam underneath completely worn and stripping. Replaced the cam and tested the unit. The unit is now working as designed. Advised customer on loading instructions. Call complete.
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Waco, TX 76710
Jonathan
Job Details: 07/12/2021
Arrived on site for a washing machine that is not finishing cycles and is leaving wet clothes at the end of the cycle. Inspected unit and work area. Tested unit and found the unit not shifting into agitation. Found the actuator disconnected from the cam. Replace the actuator from another call at the same location and tested the unit. The unit is now working as designed. Call complete.; used 1 W10913953 (ACTUATOR ) from stock
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW2
Near Austin, TX 78745
Kevin
Job Details: 07/12/2021
"Arrived on site and inspected Washer and Found and Control Panel is unresponsive. Reset connections from control panel to control board and power cycled washer and it will now turn on and is running normal.if it happens again a new control board and control panel are needed and a second technician washer and dryer are stacked are stacked, job complete"
We serviced a
GE RANGE
Model PGS908SEP1SS
Near Austin, TX 78737
Leonardo
Job Details: 07/10/2021
Arrived on site to test unit for oven not igniting. Found bake not getting any power. Will need igniter and control board
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JZ0
Near Lockhart, TX 78644
Leonardo
Job Details: 07/10/2021
Arrived on site to replaced hinges and inner door and side panel. Replaced all parts test unit and unit test good job complete.
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Round Rock, TX 78664
David S
Job Details: 07/10/2021
"Arrived on site for dryer accumulating water while not in use. I inspected the unit and work area. I found the unit heating and tumbling. I tested the air flow with th vent on and off. I found the vent restricted and not allowing proper air flow. I recommend having someone come out and check the exterior vent. If the unit is not venting properly the humid air is just going to collect in the cabinet and drum, and when the unit is not in use itll come a turn back to water. Job complete."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ5
Near Buda, TX 78610
Leonardo
Job Details: 07/10/2021
Arrived on site to test unit for light not turning off. Found bad control board ordering new board office to reschedule. ; ordrng 1 W11342846 (Control board)
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ1
Near Buda, TX 78610
Leonardo
Job Details: 07/10/2021
Arrived on site to test unit for burners not working. Found large burners not igniting. Replaced burner heads test unit and unit test good job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW4850HW1
Near Round Rock, TX 78665
David S
Job Details: 07/10/2021
Arrived on site to install previous diagnosed parts. I gained access to the drive belt and replaced it with new. I tested the unit and it is working as designed. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Waco, TX 76711
Jonathan
Job Details: 07/10/2021
"Arrived on site to install previously diagnosed part.Replace the control and the thermistor as those were the only two items sent with me. Advised the customer to keep an eye on the unit and to call back if any other issues persist. Call complete."
We serviced a
GE REFRIGERATOR
Model GFSF2KEYAWW
Near Georgetown, TX 78628
Lou
Job Details: 07/10/2021
"Arrived on site to inspect refrigerator not cooling. Upon further inspection, the customer had the unit in the garage and unplugged. I plugged the unit in and the condenser fan came on and lights came on. I tested the start device and it was good. I removed the main control panel and found the main control with burn spots. I removed and replaced the main control and tested the unit. Unit is operating as designed. No water connections to the unit, job completed."
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FRS6LF7JW3
Near Georgetown, TX 78628
Lou
Job Details: 07/10/2021
"Arrived on site to inspect refrigerator ice dispenser not working. Upon further inspection, I removed the ice bin and found frost build up on the motor yoke. I tested the dispenser motor and it failed. I removed the dispenser assembly and tested the motor and it is good. I removed the dispenser UI and inspected the ice chute and found the ice chute door broken and not making good contact with switch. I am ordering the ice door seal, insulation, ice door center, ice door chute assembly, spring, hinge pin, & damper rotary. Due to the ice door being broken, it no longer seals, so I recommended that the customer place a wash cloth in the chute to help vent warm air going into the ice bin and melting the ice. No water leaks observed during service, office to schedule return service due to the availability of parts.; ordrng 1 241688701 (Ice Door seal) and 1 241688601 (Insulation) and 1 241688501 (Ice door center) and 1 241688401 (Ice door assembly chute) and 1 241688901 (Spring) and 1 241689301 (Damper rotary) and 1 241688801 (Hinge pin)"
We serviced a
FRIGIDAIRE RANGE
Model FGF328GSA
Near Austin, TX 78748
Leonardo
Job Details: 07/10/2021
Arrived on site to test unit for oven not igniting. Test unit and found bad valve.
We serviced a
GE REFRIGERATOR
Model PYE22PSHISS
Near Waco, TX 76712
Jonathan
Job Details: 07/10/2021
"Arrived on site for a refrigerator that?s not keeping temp in the refrigerator section and is forming ice on the back wall. Inspected unit and work area. Confirmed customers complaint and found refrigerator evaporator frosted over. Check resistance through the defrost heater and bimetal from the fresh food connector at the wall. Found the circuit open. Removed the connectors on the heater and checked resistance through the harness, buy metal, and heater and found all to be within range. Spoke to SW and was advised to jump across the heater and found proper resistance through the circuit with the heater removed. Was told that the issue is with the heater sporadically making connection and not making connection due to a faulty heater. Replace the heater and tested the unit. The unit is now working as designed. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM04
Near Hewitt, TX 76643
Jonathan
Job Details: 07/10/2021
Arrived on site for refrigerator that has LEDs out in the freezer and refrigerator. Inspected unit and work area. Confirmed customers complaint and found the freezer module out in the refrigerator modules flickering. Replace the freezer module and tested the unit. All lights came on and were working as designed. Call complete..
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FRS6LR5EW3
Near McGregor, TX 76657
Jonathan
Job Details: 07/10/2021
Arrived on site for a refrigerator that?s not cooling the refrigerator or freezer sections. Inspected unit and work area. Found ice buildup in the evaporator section. Checked resistance through the defrost bimetal and found it open even though it was covered with frost. Replace the defrost heater and tested the unit. The unit began working as designed. Call complete.
We serviced a
AMANA RANGE
Model AGR5330BAB3
Near Waco, TX 76711
Jonathan
Job Details: 07/10/2021
Arrived on site for a Range that won?t ignite the front left burner. Inspected unit and work area. Confirmed customers complaint and found the left front igniter not even trying to ignite. Replaced igniter and tested unit. The unit began working as designed. Call complete.
We serviced a
WHIRLPOOL RANGE
Model WEE750H0HV1
Near Lorena, TX 76655
Jonathan
Job Details: 07/10/2021
"Arrived on site for arrange that will heat the call top burners or the oven. Inspected unit and work area. Removed the oven from the wall and tested voltage at the terminal block. Found no voltage on one of the sides. Found the power plug not plugged in all the way and as soon as he plug was plugged in fully, the unit began to work as designed. I advised the issue was either with the plug not being fully plugged in or it was a voltage issue inside the home.
We serviced a
WHIRLPOOL RANGE
Model WFG515S0JS0
Near Austin, TX 78744
Leonardo
Job Details: 07/10/2021
"Arrived on site to test front burner not igniting. Found bad igniters, replaced burner heads test unit and unit test good job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ02
Near Pflugerville, TX 78660
David S
Job Details: 07/10/2021
Arrived on site to install previously diagnosed parts. I gained access to the controls and replaced them with new. I tested the unit and it is working as designed. Job complete. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF990SLAM02
Near Round Rock, TX 78665
David S
Job Details: 07/10/2021
Arrived on site for fridge not cooling. I spoke to the customer and he stated the unit is showing cooling off and wont come on. I turned cooling back on and tested voltage to the unit and found the compressor getting 120vac and 3.5 vdc. I found the compressor running at .6 amps. The refridge has started cooling. I advised the customer to monitor the fridge over the next 48 hours. Job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Niederwald, TX 78640
Leonardo
Job Details: 07/10/2021
Arrived on site to test unit for unit sparking. Found high voltage damaged will order new mag cap and diode. Office to reschedule. ; ordrng 1 W10850446 (Capacitor) and 1 W11256462 (Diode) and 1 W11493410 (Magnetron)
We serviced a
AMANA RANGE
Model ACR4303MFB3
Near Kyle, TX 78640
Leonardo
Job Details: 07/10/2021
Arrived on site to test unit for unit giving error code.
We serviced a
KITCHENAID RANGE
Model KGCU467VSS01
Near Austin, TX 78737
Leonardo
Job Details: 07/10/2021
Arrived on site to replace igniter. Found damaged igniter ordering igniter again office to reschedule. ; ordrng 2 WPW10145991 (Igniter)s and 2 W10833887 (Igniter)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM02
Near Pflugerville, TX 78660
David S
Job Details: 07/10/2021
"Arrived on site for fridge not cooling properly. I inspected the unit and work area. I gained access to the evaporator and found an ice ball on the cap tube. I gained access to the compressor and found it pulling .5amps. I found the cap tube line bubbling up were the leak is at. Job complete"
We serviced a
WHIRLPOOL WASHER
Model MVWB757JW0
Near Round Rock, TX 78665
David S
Job Details: 07/10/2021
Arrived on site for washing machine making a clicking noise at the end of the cycle. I gained access to the gear case and found the slider was damaged. I replaced the slider and tested the unit. It is now working as designed. Job complete.
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Round Rock, TX 78665
David S
Job Details: 07/10/2021
Arrived on site for dryer not heating. I inspected the unit and work area. I found the thermal cut off and thermostat bad. I replaced both. I tested the unit it is now working as designed. Job complete.
We serviced a
AMANA DRYER
Model NED5800HW1
Near Round Rock, TX 78665
David S
Job Details: 07/10/2021
Arrived on site for dryer not powering on. I inspected the unit and work area. I found good voltage to the control and terminal block. I found the control no sending power to the UI. I am ordering the UI and main control to complete the repair. The office will reschedule when we have an eta on the parts.; ordrng 1 W11378950 (Ui) and 1 W11491458 (Control)
We serviced a
KITCHENAID COOKTOP
Model KECD807XSS00
Near Georgetown, TX 78628
Lou
Job Details: 07/10/2021
"Arrived on site to inspect cooktop turning itself on. Upon further inspection, I found the glass cooktop cracked at the front bottom center at the corner of the vent (photo).Job completed."
We serviced a
KITCHENAID MICROWAVE
Model KBMS1454SSS3
Near Georgetown, TX 78628
Lou
Job Details: 07/10/2021
"Arrived on site to inspect microwave heating too hot. Using my multimeter, I got a measuring cup and filled with 10oz of water and using my thermal lead I test3d the temp of the water which was 78 degrees. I placed the cup of water in the microwave and tested on High for 30 seconds. At the end of time, I tested the temp of the water and it showed 106 degrees, a difference of 28 degrees which is within the specified temp range mentioned in the service tech sheet. I advised the customer of my findings and that no repairs are needed at this time.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ4
Near Georgetown, TX 78633
Lou
Job Details: 07/10/2021
"Arrived on site to tall previously diagnosed and ordered part. Due to the unit being installed without a damper, I installed a damper and tested. Damper and unit is operating as designed. Job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Volente, TX 78641
Justin
Job Details: 07/09/2021
"Arrived on site for a refrigerator losing cool in the freezer compartment. Upon arrival the customer had the unit unplugged and already pulled out. I checked the temps in order to ohm out the thermistors correctly. The FC was at 47?F and the RC was at 65?F. The RC thermistor read 3.53k ohm (which is good), the FC thermistor read 5.72k ohms (which is good), and the FC defrost thermistor at 7.8k ohms (which is good due to having some frost on evap still). I gained access to the FC evap and found ice build up again (Pic in SD). I put the unit into diagnostics mode and ran a short defrost and found the element getting the proper voltage. It also began melting the ice and heated properly. I found all airflow components running as designed in diagnostics test three. I found no ice on the RC evap. I gained access to the pantry UI and found it good. I then ran test four in diagnostics and found it ran through as designed. I checked the harness at the deli control and found it good. I could not replicate a failure at the time of service. Due to the HV control and LED control often throwing each other off to create similar issues, Unit is working as designed at the time of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM05
Near Leander, TX 78641
Kayman
Job Details: 07/09/2021
Arrived onsite for refrigerator door with dents and scratches. I confirmed the complaint and replaced the RC door. No air leaks in the gasket. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model DU915PWPB2
Near Cedar Park, TX 78613
Justin
Job Details: 07/09/2021
"Arrived on site for a dishwasher with no power. Upon further inspection I found the console completely unresponsive. I checked voltage at the terminal block and found 120VAC. I ohmd out the fuse and found it good. The unit will need a new console, control, harness, and latch to complete the repair. I Switches for latch - 4318273. Control panel - WP8535166.; ordrng 1 CNOTE
We serviced a
KITCHENAID OVEN
Model KEBS109BSS00
Near Cedar Park, TX 78613
David S
Job Details: 07/09/2021
Arrived on site for wall oven not operating. Upon arrival gained access to and tested the thermal fuse to find it pulling 120V but not pushing anything indicating the fuse has failed. We replaced the thermal fuse and reassembled the unit. Tested all functions to find the unit operating as designed. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5500XW1
Near Austin, TX 78752
Scott
Job Details: 07/09/2021
"Arrived for washer not starting . Ran diagnostics. Got only off balance load . Unit is level. Ran test wash , found no hot water . Removed hose and found debris in hose . Removed obstruction. Ran wash test all checked normal.
We serviced a
MAYTAG REFRIGERATOR
Model MTF1972HRB
Near Del Valle, TX 78617
Matthew
Job Details: 07/09/2021
Arrived onsite for refrigerator cooling issues. Unit would not cool and freezer would defrost. Customer also explained noise coming from evaporator compartment and with a tap the noise would stop and begin to cool again. Unit evaporator fan motor is having intermittent issues. Will need to replace. Tested defrost cycle and components are working. Office to reschedule.; ordrng 1 WP61004888 (motor-evap)
We serviced a
WHIRLPOOL OVEN
Model WFG505M0BB2
Near Mustang Ridge, TX 78610
Leonardo
Job Details: 07/09/2021
Arrived on site to test unit for oven not getting to temp. Test unit and found unit was calibrated to -20. Calibrated oven to 0 test unit and unit test good job complete.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FGHS2631PF4A
Near Hutto, TX 78634
Jimmy J.
Job Details: 07/09/2021
"Arrived on site for Refrigerator side high temperature. Display box, numbers not readable- only on fridge side no cool. Found Freezer temp 10, Fridge temp 44. All door gaskets were sealing properly. Tested dampener from diagnostics and it was opening and closing as designed. UI display leds werent all illuminating. Removed evaporator cover and found block of ice forming on right side from top to bottom of coils. Found large block formed inside the return and covering the return completely. Used steamer to remove ice and placed fridge in a defrost. Defrost heater kicked on as designed. Was able to completely remove all ice build up on evaporator and inside of return. Removed UI and installed new UI. UI display working as designed. Fridge and freezer cooling as designed. Job completed.
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Dripping Springs, TX 78620
Jacob
Job Details: 07/09/2021
Arrived onsite for unit having moisture inside of the unit when not in use. Asking customer if they keep the home cold. Let them know that if the house is colder than the temperatures from the outside. The outstanding air may travel in the air vent for the dryer and will causing moisture inside of the unit. Tested the unit and the unit got hot at high temperature settings. No issues at this time. Job complete
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ1
Near Leander, TX 78641
Kayman
Job Details: 07/09/2021
Arrived onsite for range with damaged panels. Upon inspection I found the side panels and cooktop dented badly. I called techline and they gave me SR#7731203495 I am ordering the cooktop and 2 panels to complete the repair. Office to R/S due to part availability. ; ordrng 2 WPW10162245 (Panel)s and 1 W11032119 (Cooktop)
We serviced a
MAYTAG WASHER
Model MVWB835DW1
Near Austin, TX 78735
Kevin
Job Details: 07/09/2021
"Arrived on site and replaced all parts diagnosed on previous visit, after replacement ran calibration 52 and washer checks good, job complete"
We serviced a
GE COOKTOP
Model JP989BK1BB
Near Austin, TX 78733
Kevin
Job Details: 07/09/2021
"Arrived on site and found cooktop has an internal Short on the left side causing sparking and flames
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Austin, TX 78741
Luis
Job Details: 07/09/2021
Arrived on site for no ice. Per service pointer W11218398B engaged test switch icemaker not harvesting per service pointer replaced defective icemaker. Ran test switch icemaker ran through a harvest and filled with water.
We serviced a
KITCHENAID ICE MACHINE
Model KUID308ESS2
Near Austin, TX 78731
David
Job Details: 07/09/2021
"Arrived on site to diagnose ice machine making thin ice. Performed diagnostic and ran unit. Found the wrong filter being used on the icemaker. When unit fills, it would only get half full before it times out. Removed filter and installed correct filter. Changed ice thickness level to maximum
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near Pflugerville, TX 78660
Wesley
Job Details: 07/09/2021
"Arrived onsite and found ice production inconsistent, ice dumped and filled for new batch while onsite. Adjusted temp for optimal production. Seals check good. Advised customer in event of ongoing icemaker production issues we will replace the icemaker."
We serviced a
WHIRLPOOL DRYER
Model WED7500GW0
Near Hutto, TX 78634
Jimmy J.
Job Details: 07/09/2021
"Arrived on site for TURNS ON BUT WON'T START-ERROR CODE E3F6. Tried placing in diagnostics and after six tries it finally came on. Error codes F6E3, F2E1, F4E4 all came on. Checked voltage at the wall and was getting 240. Removed UI and inspected harness and connectors. Everything was connected properly. Harness had good continuity. Customer had already tried resetting the unit to reset and refresh.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Austin, TX 78741
Leonardo
Job Details: 07/09/2021
Arrived on site to test unit for unit not cleaning. Test unit and found filter dirty and something stuck in drain motor. Removed drain motor and removed glass and unit needs new wash motor.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HB00
Near Woodway, TX 76712
Jonathan
Job Details: 07/09/2021
"Arrived onsite to install previously diagnosed parts. Replaced the console and tested the unit. The unit still would not connect to WiFi. I replaced the antenna and tested unit the unit began to connect to Wi-Fi but would not allow the consumer to do any cooking. I called Whirlpool Techline and spoke to Austin SR# 7731204686. He advised to have the customer on install the appliance and reinstall it using the S a ID code. He also recommended to power cycle the unit as well to help the unit reboot. He advised any further issues to call the Wi-Fi care team for further assistance and if they could not figure out the problem, to re-order the user interface from the world for parts research department. Advised customer of findings. The customer advised that during my conversation, he had uninstalled the app and reinstalled the app. He advised that after that, the unit is now working properly and is able to use his phone to make selections on the unit. Call complete."
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW01
Near Round Rock, TX 78665
Jimmy J.
Job Details: 07/09/2021
"Arrived on site for Leaking from Behind - Chest and Upright Freezer. Removed rear panel and found ice, not frost, built up over return tubes. No solid ice areas built up over evaporator. Temps were good inside freezer. Called WP tech line and described what was happening with the ice over the tube. Tech line stated there was too much refrigerant inside and it will need drier tube removed and compressor will need to be discharged and recharged with Freon to ensure it has the correct amount inside. Returning with all parts JIC. SR 7731203385; ordrng 1 WPW10143759 (UV Drier) and 1 W10913906 (Service Tap)"
We serviced a
WHIRLPOOL DRYER
Model MGDB955FW0
Near Austin, TX 78703
Scott
Job Details: 07/09/2021
"Arrived on site , replaced belt . Ran diagnostics. All checked normal. Job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29BBMS02
Near New Braunfels, TX 78132
Brandon
Job Details: 07/09/2021
"Arrived on site for customer complaint of unit not cooling and ice build up in RC, found failed RC evaporator fan motor and thermistor. I replaced fan motor and harness with thermistor, unit tested good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Austin, TX 78702
Luis
Job Details: 07/09/2021
"Arrived on site for not dispensing ice. Found coupling not engaging ice bin coupling,removed auger motor coupling adjusted spring in shaft reassembled unit tested ice dispenser unit working as designed."
We serviced a
KITCHENAID OVEN
Model KODE500ESS05
Near Dripping Springs, TX 78620
Jacob
Job Details: 07/09/2021
Arrived onsite to replace controls and bottom vent trim piece. Replaced controls and bottled vent trim but when trying to open the door it would rub on the trim. Called tech line.Could be a shipping issue or installation issue. Spoke with Austin got sr#7731206363. Took pics of the damage. Tested the unit for the unit getting up to the desired degrees. Unit did get up to the temperature with no issues. No issues at this time. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near Leander, TX 78641
Kayman
Job Details: 07/09/2021
"Arrived onsite to install previously diagnosed parts. I installed the wheel, stops and dispenser. No leaks detected during time of service and the unit is working as designed. Job complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF302ESS01
Near Austin, TX 78702
Luis
Job Details: 07/09/2021
"Arrived on site for no cool. Diagnosed no refrigerant in system,replaced evaporator and filter drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good,checked frost pattern good. Powered unit on checked compressor and evaporator compartments with pressure equalized no signs of dye.
We serviced a
AMANA WASHER
Model NFW7200TW
Near Luling, TX 78648
Andrew
Job Details: 07/09/2021
"Arrived on site to test unit for washer door broken. Found door was off and inner and outer door frames are broken. Inner, outer door frames, hinge, hinge bracket and mounting screws are all NLA. Job complete.; ordrng 1 34001424 (door frame front) and 1 34001426 (Door back frame) and 1 W10175955 (Hinge) and 4 34001192 (Bushing)s and 2 34001286 (Screw)s and 1 34001428 (Hinge bracket)"
We serviced a
WHIRLPOOL WINE COOLER
Model WUW35X24DS02
Near Austin, TX 78703
Luis
Job Details: 07/09/2021
"Arrived on site for defective thermistor and main control. Replaced temperature sensor,attempted to remove unit from enclosure found floor raised 3/4 from cement floor unable to remove unit from enclosure maintenance will need to have unit removed from enclosure to finish repair. ; O-emld tckt"
We serviced a
KITCHENAID MICROWAVE
Model KMHC319ESS5
Near Pflugerville, TX 78660
Wesley
Job Details: 07/09/2021
"arrived onsite and found microwave not working properly. Not hearing. Found bad heating hi voltage circuit. Replaced mag, cap and diode. Unit is now operating as designed. Advised customer on repair. All checks good."
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW1
Near Austin, TX 78705
Scott
Job Details: 07/09/2021
Arrived on site for control flashing . Ran diagnostics and got UI error code . Replaced UI control. Ran diagnostics. No erro codes . Ran diagnostics UI & wash . All checked normal. No water leaks detected at time of service. Job complete
We serviced a
WHIRLPOOL OVEN
Model WOS72EC0HS
Near Georgetown, TX 78626
Cliff
Job Details: 07/09/2021
Arrived on site to diagnose an oven that is not responding to user input. Found console locked and not unlocking. Performed factory reset and all is working properly.
We serviced a
GE DISHWASHER
Model GDT720SSF0SS
Near Georgetown, TX 78626
Cliff
Job Details: 07/09/2021
Arrived on site to diagnose a dishwasher that is not heating. Found t-stat for heater tripped and reset it. All is working properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL DRYER
Model WED94HEXW2
Near Austin, TX 78751
Scott
Job Details: 07/09/2021
"Arrived on site for scraping noise in dryer . Ran unit ,could not duplicate noise . Removed drum , roller supports and drum bearing all checked normal. Nothing found in blower housing . Did clean out lots of pet hair from cabniet . Recommended having vents cleaned
We serviced a
KITCHENAID RANGE
Model KSGG700EBL0
Near Austin, TX 78731
David
Job Details: 07/09/2021
"Arrived on site to diagnose range throwing an F8E0 error, for blower fan speed low. Put unit in diagnostic mode and tested blower. When cycled on verified voltage going to fan motor, but fan is not moving. ; ordrng 1 W11034208 (Control)"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Austin, TX 78741
Kevin
Job Details: 07/09/2021
"Arrived on site and inspected washer and found hot water valve is cracked. Replaced water valve assembly and ran a calibration to ensure washer is operating properly. No water leaks from connections at time of service, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS04
Near Austin, TX 78734
Robert
Job Details: 07/09/2021
Arrived on job to replace previously diagnosed part. After replacement test operation. No leaks detected at time of service
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near New Braunfels, TX 78130
Brandon
Job Details: 07/09/2021
"Arrived on site for customer complaint of of dispenser door not opening, found spring was in reverse position, I reversed spring into proper position and tested several times, unit tested good."
We serviced a
WHIRLPOOL COOKTOP
Model JGCP548HL00
Near Austin, TX 78738
Robert
Job Details: 07/09/2021
Arrived on job for complaints of knob not lining up. Found the manifold post bent will need to replace manifold.; ordrng 1 W11333175 (MANIFOLD )
We serviced a
WHIRLPOOL WASHER
Model WFW8300SW01
Near New Braunfels, TX 78130
Brandon
Job Details: 07/09/2021
"Arrived on site for customer complaint of unit doing the same thing, giving F20 error code and shutting down after about ten minutes. Found unit was not recognizing water level. Found clogged pressure chamber, found leak coming from small hole in bellow, found pressure hose was also damaged and leaking. Unit would need bellow, pressure hose, and outer rear tube for clog in pressure chamber.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFHS2622MSYA
Near New Braunfels, TX 78130
Brandon
Job Details: 07/09/2021
"Arrived on site to replace previously diagnosed ice maker, after replacing, unit tested good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS01
Near Georgetown, TX 78628
Lou
Job Details: 07/09/2021
"Arrived on site to install previously diagnosed and ordered part. Due to the left RC door hinge failure, I removed and replaced the door and tested. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KBFA20ERSS01
Near Austin, TX 78732
Robert
Job Details: 07/09/2021
Arrived on job for complaints of no ice. Found the icemaker heater open. Replaced icemaker and ran test.
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS1
Near Pflugerville, TX 78660
Wesley
Job Details: 07/09/2021
Arrived onsite and provided instruction on griddle burner specifications and low tight flame. Unit is operating properly. Advised customer on design and use and care.
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Austin, TX 78751
Scott
Job Details: 07/09/2021
Arrived on site for washer just dead . Found water in tub . No response from control. Did 5 sec start reset . Unit did come back on . Ran diagnostics or long drain . Ran manual test . Drain pump didnt start . Found one of the black and white wires pulled out . Rewired molex connector. Ran drain test and pumped water out of tub. Ran calibration and diagnostics wash. All checked normal. No water leaks detected at time of service. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW8800YW0
Near Andice, TX 78628
Lou
Job Details: 07/09/2021
"Arrived on site to inspect washer leaking water. Upon further inspection, customer pointed out where the water was leaking at the front left corner at the floor. I placed the unit in diagnostics and tested the valve, agitate, and spin. I found when testing the valve through the detergent cup dispenser, the hose is leaking. Advised customer that unit will continue to leak until unit is repaired. ; ordrng 1 WPW10172154 (Detergent cup w/hose)"
We serviced a
WHIRLPOOL OVEN
Model WGG745S0FS00
Near Leander, TX 78641
David S
Job Details: 07/09/2021
Arrived on site for top oven bake not working. Upon arrival tested the broil in the upper oven and the igniter lit. Tested the bake igniter and found it would not glow tested the connection and found it open. Ordering new igniter return visit16.; ordrng 1 WP7432P143-60 (Ignitor)
We serviced a
KITCHENAID REFRIGERATOR
Model KFCS22EVMS8
Near Dripping Springs, TX 78620
Jacob
Job Details: 07/09/2021
Arrived onsite to replace gasket o the refrigerator. Replaced gaskets. No issues at this time. Let customer know that the gaskets will take time to straighten out more to the cabinet. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Cedar Park, TX 78613
David S
Job Details: 07/09/2021
Arrived on site for washer making a banging noise. Upon arrival manually tested the suspension to find it still operating. We ran a diagnostics test and confirmed noise but found no fault codes. The outer tub gears are failing causing the unit to go off balance. Ordering new tub assembly. Office to reschedule when we have an eta on the part.; ordrng 1 W11287253 (Tub Assembly)
We serviced a
MAYTAG DRYER
Model MEDB955FC1
Near Austin, TX 78752
Scott
Job Details: 07/09/2021
"Arrived on site ,replaced control,valve ,door switch . Left tub light unplugged and left J8 unplugged . Plugged unit into outlet . Checked voltage at terminal block , got 210v . Plugged J8 in ,green light on control flash for second , tripped breaker again . Talked to PR . Job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Austin, TX 78702
Scott
Job Details: 07/09/2021
"Arrived on site for washer not starting cycle . Ran diagnostics, got long or no fill error code . Ran diagnostics wash , no cold water . Found cold valve barely turned on . Opened supply valve . Ran calibration and diagnostics wash. All checked normal. No water leaks detected at time of service. Job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW4815EW1
Near Kyle, TX 78640
Kevin
Job Details: 07/09/2021
"Arrived on site and inspected the washer and found saved error codes for Stuck key, basket speed fault, suds, motor unable to reach target rpm. Ran automatic test cycle and found valves are working, lid lock is working, drain pump is working, however agitator Washer will not spin or agitate. there has been at least one previous repair and there is evidence of a Gearcase failure however there is no oil leaking currently. In order to ensure repair on the next visit will need to bring back gear case, motor, capacitor, and agitator; ordrng 1 W11454741 (Gearcase) and 1 W10721967 (Cam) and 1 WPW10677715 (Motor) and 1 W11158830 (Capacitor) and 1 W10908289 (Agitator)"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Austin, TX 78741
Kevin
Job Details: 07/09/2021
"Arrived on site and inspect the dryer and found door is not closing. Found catch is not centered and is too tight. Reset it and loosen spring and it will now close properly, job complete"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Austin, TX 78737
Jacob
Job Details: 07/09/2021
Arrived onsite for unit leaking water at the dispenser and possibly the seal from the door. Checked the bellow and saw no rips or tears. Wen t ahead and replaced the dispenser and raised the front 2 feet to help with water staying in the dispenser and not leaking. Tested the unit in a quick cycle. Unit tested good. No leaks at this time. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI6FARXXY08
Near Cedar Park, TX 78613
David S
Job Details: 07/09/2021
"Arrived on site for icemaker not working. Upon arrival customer stated the he previously pulled the icemaker out and damaged the wiring, he then stated that he repaired the wiring see sd quickpics. The wiring is for the power to the icemaker fan which still functions as designed so wiring repair is good. We jumped the icemaker and it cycled but never filled with water. Tested voltage on the water valve and found no voltage getting to it indicating an icemaker failure. Ordering new icemaker and wire harness. .; ordrng 1 Icemakerharness (W11029433) and 1 WPW10300024 (Icemaker)"