We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Niederwald, TX 78640
Luis
Job Details: 09/05/2022
"Arrived on site. Unit has 2 after valves a primary and a dual valve,ran diagnostics icemaker passed harvest ran fill test passed. Waited no water seeping from valve to icemaker fill tube,diagnosed water line freezing in door advised customer to dump or save ice when bin is fully if issue continues will need a new freezer door."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Lakeway, TX 78734
Justin
Job Details: 09/05/2022
Arrived on site for a washing machine with no power. I found the outlet bad and the unit worked when plugged into another. I put the unit into diagnostics mode and found no error codes. I found it as designed. Call complete.
We serviced a
MAYTAG WASHER
Model MHW8200FC0
Near Austin, TX 78734
Justin
Job Details: 09/05/2022
Arrived on site for a washing machine with the cycle not starting after the prior repair. Upon further inspection I found the latch connectors not connected. I connected these and then test the unit. I found it working as designed with no leaks present. No fee collected due to callback related to prior repair. Call complete.
We serviced a
WHIRLPOOL DRYER
Model WED5010LW0
Near Austin, TX 78734
Justin
Job Details: 09/05/2022
"Arrived on site for a dryer that was getting the laundry room hot and creating a burn smell. On arrival the customer stated a few concerns. They found that the dryer vent popped off, there was black scorching inside of the unit, and there was an abnormal smell when the unit ran. I found that the smell and excess heat came from the unit directly ventilating into the laundry room. I fixed the dryer vent and test the unit to find it working as designed. Upon further inspection I found the burn spots to just be the darkened metal from where the heater comes into the unit. I informed the customer of my findings and in the use of a customer instruct. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Round Rock, TX 78664
Vincent
Job Details: 09/05/2022
"Arrived on site for refrigerator, inspected unit and work area. CX complaint RC lights not coming on. Found door switch broken, replaced it with new one. Unit is now operating as designed. No leaks observed during service. Job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ
Near Round Rock, TX 78681
Vincent
Job Details: 09/05/2022
"Arrived on site for dishwasher, inspected unit and work area. Found debris under float switch. Inspected the racks and found no rust or rubber coating damage. Removed debris and tested unit is operating as designed. Job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Belton, TX 76513
David Z
Job Details: 09/05/2022
"Arrived on site to install parts to resolve defrost issue. Replaced drip pan with updated kit and secured evap to liner. Replaced fan and harness, Replaced evap cover. Sealed drain tube and replaced main control. Tested and verified all working as designed. Call complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Round Rock, TX 78681
Vincent
Job Details: 09/05/2022
Arrived on site to install previously diagnosed parts. Gained access to install new control. I then tested unit and its now operating as designed. Job completed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near New Braunfels, TX 78132
Andrey
Job Details: 09/05/2022
"Arrived on site to test unit for not draining, customer stated that the issue is that water will not enter unit on heavy duty wash, put unit into diagnostics cycle all components tested good, turned on heavy duty cycle, all functions are running properly, stated to customer it is possible he had something stuck under float switch causing water not to enter, advised customer to monitor, unit is running as designed, no leaks detected job complete"
We serviced a
AMANA RANGE
Model ACR4303MFS1
Near Hutto, TX 78634
Cliff
Job Details: 09/05/2022
Arrived on site to diagnose a range with a burner not working properly. Found lf burner contacts damaged causing damaget to burner terminal block. Replaced cooktop harness and lf burner and all is working properly at this time.
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW3
Near Hutto, TX 78634
Cliff
Job Details: 09/05/2022
Arrived on site to diagnose a washer that is not draining properly. Found debris caught in pump and cleared out pump catch. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Hutto, TX 78634
Cliff
Job Details: 09/05/2022
Arrived on site to diagnose a microwave that isn't venting properly. Tested unit and found no failures to microwave at this time. Advised customer on findings and possible ways to improve airflow.
We serviced a
GE DISHWASHER
Model GDF520PSF4SS
Near Georgetown, TX 78626
Cliff
Job Details: 09/05/2022
"Arrived on site to diagnose a dishwasher that is leaking. Found inner panel damaged, sprayers melted and splitting, vent not sealing, and dispenser seal failed. Due number of issues that need resolved, customer is replacing unit. Issues should have been caught during previous repair and no charge to customer for trip today."
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS4
Near Johnson City, TX 78636
Andrew
Job Details: 09/05/2022
"Arrived on site to test unit for oven not igniting. Found bad glow igniter. Replaced igniter, unit working as designed. No leaks detected. Job complete."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Copperas Cove, TX 76522
Tyler
Job Details: 09/05/2022
"Arrived on site for washer not cycling. Upon arrival confirmed issue but found only f0E9 error. Upon further testing I found no failures in suspension rods, tub, gearcase, etc. I did find unit not spinning or agitating at full speed. Found power supply still failing and only giving 45-65 v on L1 side and also getting 35-60 v from natural to ground. Found because of power failure unit couldnt spin or agitate properly leading to in proper/off balanced adjustment of clothing articles. Instructed customer on how and what electrician needs to do get get power repaired. Uni5 is functioning as designed. Call complete photos in sd"
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BB2
Near Georgetown, TX 78626
Cliff
Job Details: 09/05/2022
Arrived on site to diagnose a range with a burner not lighting. Found center burner ignitor not wired preventing ignition. Rewired ignitor properly and tested unit. Found all is functioning properly at this time.
We serviced a
MAYTAG WASHER
Model MHW5630HC2
Near Horseshoe Bay, TX 78657
Lou
Job Details: 09/05/2022
"Arrived on site to inspect washer error code. Upon further inspection, I found the unit display showing 9E1-long drain. I placed the unit in diagnostics and cleared the code and tested the drain pump in test 4. The drain pump failed to drain the water and sounded as if it was struggling to drain. I disassembled the front panel and using my vacuum, I removed the water from the unit and removed the drain filter to find a large amount of debris in the filter (photo). I advised the customer of my findings and showed them the debris. I cleaned the filter and reassembled the unit and tested. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL WASHER
Model MHW5630HW1
Near Austin, TX 78735
Kevin
Job Details: 09/05/2022
"Arrived on site, customer says Sometimes itll show one minute left for Sometimes 15 minutes. She said if she stops it and put it in a drain and spin she gets the outcome that she wants. Found saved error code for door latch but it is working properly during service call.Techline is closed today for holiday. Customer is using the correct amount of detergent and hot and cold water is not swapped. at this time washer is operating as intended, job complete"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Austin, TX 78741
Kevin
Job Details: 09/05/2022
Arrived on site and replaced parts diagnose by previous technician. Damage to tub ring is due to multiple unbalanced loads. No one in the home is available to instruct on how to load washer properly. Confirmed washer is operating properly sent pictures and video to CS. Call complete
We serviced a
WHIRLPOOL DRYER
Model WED95HEDW0
Near Austin, TX 78731
David S
Job Details: 09/05/2022
Arrived on site for dryer squeaking. I inspected the unit and work area. I found the pulley bearing has already failed. I installed a new one. I reassembled the unit and tested it with a load in it. I found it working as designed. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Austin, TX 78750
David S
Job Details: 09/05/2022
"Arrived on site to install a new heating element. I inspected the unit and work area. I verified the model and serial number fall in range of service pointer W11540964. I installed a new heating element according to the service pointer. I tested the unit and found it working properly, no water leaks detected. Job complete."
We serviced a
MAYTAG RANGE
Model MER7700LZ2
Near Bastrop, TX 78602
Matthew
Job Details: 09/05/2022
Arrived onsite for shattered cooktop. Upon arrival inspected unit. Found no points of impact. Found heat causing fracture. Cracks feathering from edge in either direction. Removed class and inspected elements. Elements still intact functioning. Replaced glass cooktop. Unit is functioning properly. Job complete
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Cedar Creek, TX 78612
Matthew
Job Details: 09/05/2022
Arrived onsite to replace previously diagnosed parts. Replaced hub and washplate. Tested unit and unit is now functioning properly. Calibrated and ran auto test. All passed. Job complete
We serviced a
WHIRLPOOL DRYER
Model MVWC465HW3
Near Manor, TX 78653
Matthew
Job Details: 09/05/2022
Arrived onsite for dryer not drying properly. Upon arrival inspected unit. When unit is started herd noise. Found blower wheel not secured causing noise and poor ventilation. Secured wheel and tested. Unit is now heating and cycling properly
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Killeen, TX 76549
Tyler
Job Details: 09/05/2022
Arrived on site for washer making noise and not cycling correctly. Upon arrival confirmed issue. Upon further testing found unit couldnt adjust between spin and agitate due to broken slider magnet. Replaced slider and found unit functioning as designed with no leaks. Call complete
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JB0
Near Killeen, TX 76542
Tyler
Job Details: 09/05/2022
Arrived on site for range not heating correctly. Upon arrival confirmed issue. After further testing I found power connection incorrectly wired up and leading to control failure. Rewired unit and installed new control. Found unit functioning as designed. Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ00
Near Temple, TX 76501
David Z
Job Details: 09/05/2022
Arrived on site to install new water line coupler to resolve difference in line size. Installed coupler and ran unit. Found it working as designed with no leaks present and not vibration or noise requiring the filter housing to be replaced. Changed filter for customer. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near Leander, TX 78641
Vincent
Job Details: 09/05/2022
"Arrived on its to inspect refrigerator tripping breaker. Ive check amp draw from compressor and was 1.11 amp, check all voltage to control and looks good checked voltage from control to heater and looks good. I had the defrost heater on for like 15 min and while testing it was good. I checked natural to ground to make sure no voltage was there and was also good. Unit is operating as it should. No leaks where observed during service. Job completed."
We serviced a
WHIRLPOOL DRYER
Model MGD7230HW1
Near Austin, TX 78754
Wesley
Job Details: 09/05/2022
Arrived onsite and installed the burner assembly. Unit is now operating quietly as designed. Advised customer on repair.
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Austin, TX 78727
David S
Job Details: 09/05/2022
Arrived on site to install a new heating element. I inspected the unit and work area. I verified the model and serial number fall in range of service pointer W11540964. I installed a new heating element according to the pointer. I tested the unit and found it working as designed. No water leaks detected.
We serviced a
WHIRLPOOL DRYER
Model WGD4850HW1
Near Manor, TX 78653
Matthew
Job Details: 09/05/2022
Arrived onsite for dryer not heating. Upon arrival inspected unit and found all heating components functioning. Unit is igniting and cycling properly. Found lent on backside of lent trap. Checked air flow and found restriction. Customer stated also taking long to dry. Unit is heating and tumbling but not properly ventilating air. Notified customer that the external ventilation needs to be checked. Customer will contact builder.
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC42QVS02
Near Johnson City, TX 78636
Andrew
Job Details: 09/05/2022
"Arrived on site to install previously diagnosed ice maker vent/door. Replaced part, unit working as designed. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Austin, TX 78737
Justin
Job Details: 09/05/2022
"Arrived on site for a refrigerator with a bad gasket and the freezer compartment light not working. Upon further inspection I found the top of the FC gasket not sealing. I found that the door was sinking down to much, so I put washers on the bottom mounting screws. This allowed the door to lean forward more and make proper contact. I inspected the gasket and found it all sealing now. I found a significant amount of frost build up in the unit, and it was covering the door switch. Due to this the switches could not move and was preventing the light from turning on. I cleared the ice out of the FC and rails. The unit is now as designed. Call complete."
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Austin, TX 78741
Kevin
Job Details: 09/05/2022
"Arrived on site and inspected washer and customer is experiencing squealing noise during operation. Found cam kit pulley is loose and after correcting it is operating properly, job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Austin, TX 78744
Kevin
Job Details: 09/05/2022
"Arrived on site and set washer into a diagnostic cycle and found no saved error codes, ran diagnostic cycle and did not find any issues. Noise customer is referring to is Cam switching from agitation to spin. Washer is operating normally, job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Austin, TX 78756
Leonardo
Job Details: 09/05/2022
Arrived on site to replace panel and control board. Replaced both parts test unit and unit test good job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Austin, TX 78747
Luis
Job Details: 09/05/2022
"Arrived on site for no ice. Ran diagnostics no error code on icemaker no ice or water in mold,ran fill test failed no water entering icemaker,removed cover found fill tube heater wire disconnected,reconnected harness ran heater on fill tube,ran fill test passed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM12
Near Dripping Springs, TX 78620
Andrey
Job Details: 09/05/2022
"Arrived on site to test unit for freezing food, tested unit found cold air blowing from the ice box due to a 1/4 inch gap caused by bent center hinges, constant running of the ice box fan damaged motor, ordering parts office to reschedule ; ordrng 1 W10878115 (Left center hinge, GRAY) and 1 WPW10505294 (Cam) and 1 W11240748 (Right center hinge, GRAY) and 1 W10846539 (Ice box fan)"
We serviced a
LG DRYER
Model DLEX2650W
Near Georgetown, TX 78633
Paul
Job Details: 09/05/2022
"JM: Arrived onsite to inspect dryer always running when door is shut. I tested the door switch and found it functioning as designed. I tested voltage from the board to the door switch with the unit off and the board is sending 120v even when the dryer is not running. The main control board needs to be replaced.
We serviced a
SAMSUNG DRYER
Model DVE50R5200W/A3
Near Leander, TX 78641
Kimo
Job Details: 09/05/2022
Arrived onsite for dryer that is no longer heating. I tested the heating element and found that it was showing open; ordrng 1 DC47-00019A (Heating element)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Pflugerville, TX 78660
Wesley
Job Details: 09/05/2022
Arrived onsite and found unit operating with poor cooling and incomplete frost pattern. Returning with compressor to repair sealed system. Office to reschedule. ; ordrng 1 W10780378 (Compressor) and 1 W10913906 (Access valve) and 1 WPW10143759 (Uv drier)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS01
Near Dripping Springs, TX 78620
Luis
Job Details: 09/05/2022
"Arrived on site for water leaking. Found no ice build up on freezer evaporator,found obstruction in line,gained access to compressor cover,found insulation void on back wall,rusty water leaking from liner and water leaking from screw hole. Removed drain extension found no obstruction in drain extension.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS537SIAF00
Near Austin, TX 78750
David S
Job Details: 09/05/2022
"Arrived on site for fridge having slow ice production and not being cold enough. I preformed a temp test and found the fridge only getting down to 25 degrees after 10 minuets. I found the wiring harness at the door intact. I tested the defrost circuit and found the defrost heater coming on. I found no frost build up on the evaporator. I gained access to the compressor and found the compressor hot to the touch and the condenser room temperature. I found the condenser fan running and the condenser clean. The unit will need a sealed system repair. ordrng 1 WP2188822 (Evaporator) and 1 W10160407 (Compressor) and 1 Uvdryer (Uv dryer) and 1 W11506635 (Access valve)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Lago Vista, TX 78645
Vincent
Job Details: 09/05/2022
"Arrived on site for refrigerator, inspected unit and work area. CX explained unit stoped cooling in FC first and then the RC. I gained access to the compressor and tested amp draw 2.36 amps, compressor was extremely hot. Im ordering compressor and FC & RC evaporators to complete the repairs. I tested pantry Ui and was good. Read the disclaimer to CX about the 5 drawer refrigerator and hes aware. No leaks where observed during service. Rescheduled to return 09/12/22 AM ; ordrng 1 WPW10608485 (FC Evaporator) and 1 W10756020 (Compressor) and 1 W11575003 (Access valve) and 1 WPW10143759 (UV Dryer) and 1 W10630535 (RC Evaporator)"
We serviced a
JENN-AIR DISHWASHER
Model JDB9000CWP2
Near Austin, TX 78705
Leonardo
Job Details: 09/05/2022
Arrived on site to test unit for unit still leaking. Test unit and found unit leaking from hole in the tub
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF993FIFM00
Near Austin, TX 78758
Scott
Job Details: 09/05/2022
Arrived on site for left fc door not closing properly ordering left hinge receiver . Call to set return ; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Hutto, TX 78634
Maurice R
Job Details: 09/05/2022
Arrived on site for IM not working. On inspection the ice tray was broken out IM. Notice that the fill tube was iced over . Tested the fill tube heater and it read OL. Door needs to replaced due to fill tube heater not accessible. Office to Oder parts and reschedule.No leaks observed during service. '; ordrng 1 LW11026425 (FC door)
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS0
Near Cedar Park, TX 78613
Kimo
Job Details: 09/05/2022
Arrived onsite for to install previously diagnosed parts upon arrival I installed new Inlet assembly. And tested unit and no change. I am ordering 1x Float/flood SWITCH. And setting return for 09/08/22 and returning with harness just in case. ; ordrng 1 W11545764 (Float/flood SWITCH)
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near Copperas Cove, TX 76522
Tyler
Job Details: 09/05/2022
Arrived on site for washer making loud noise. Upon arrival confirmed issue but found no error codes. Upon further testing found no errors but did confirmed noise during agitation. Isolated noise coming from motor windings. Rescheduled customer for 09/08/22 to complete repairs with new motor.; ordrng 1 W11026785 (Motor)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF518SAHM
Near Dripping Springs, TX 78620
Andrey
Job Details: 09/05/2022
"Arrived on site to replace previously diagnosed heating element, the model number provided to technician on last visit was incorrect and the wrong element was ordered, ordering correct element office to reschedule ; ordrng 1 W10518394 (Heating element)"
We serviced a
KITCHENAID RANGE
Model KSGG700ESS1
Near Austin, TX 78751
Scott
Job Details: 09/05/2022
Arrived on site for Key pad not responding and flashing key pad error code to customer . Ran diagnostics and got 2-0&2-1 errors all connections are good . Ordering keypad . Call to set return ; ordrng 1 W10901124 (Ui)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ7
Near Austin, TX 78724
Scott
Job Details: 09/05/2022
"Arrived on site for microwave cutting off . Unit will power up and off randomly . Good voltage at outlet . Inter locks are good . Replaced control , still powering on and off randomly . Ordering UI , filter , harnesses , transformer . Call to set return ; ordrng 1 W10531156 (Filter) and 1 W11469479 (Main harness) and 1 W11222116 (PCBs UI) and 1 W11433684 (HV transformer) and 1 W11301790 (Harness)"
We serviced a
WHIRLPOOL DRYER
Model MED5630HC2
Near Leander, TX 78641
Kimo
Job Details: 09/05/2022
Arrived onsite for dryer that is making noise hen in use. Upon inspection I found that the blower motor had come loos from the drive motor. The blower wheel would not thread back on nor would it com all the way off for me to repair it. I am ordering 1x blow wheel housing and returning with the motor and wheel. Reschedule for the 09/08/22.; ordrng 1 WPW10211911 (Housing)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Pflugerville, TX 78660
Wesley
Job Details: 09/05/2022
Arrived onsite and found unit is operating as designed except the solenoid used for cubed ice selection is broken. Ordering solenoid to repair. All else checks good. Office to reschedule ; ordrng 1 WP2152713 (Solenoid)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM02
Near Austin, TX 78729
Wesley
Job Details: 09/05/2022
Arrived onsite for diagnosis of poor cooling. Found unit cooling properly. Found unit over cooling. 6f in freezer and 27f in fresh food section. Ordering control and thermostat to repair. Office to reschedule. ; ordrng 1 W11438736 (Thermistor) and 1 W11353813 (Control box)
We serviced a
KITCHENAID DISHWASHER
Model KUDS02FRSS3
Near Austin, TX 78703
Scott
Job Details: 09/05/2022
Arrived on site for door popping open . Found right bracket on link kit broke on upper tab . Ordering link kit . No water leaks detected at time of service. Set return for 9-9; ordrng 1 8194001 (Link kit)
We serviced a
KITCHENAID ICE MACHINE
Model KUIX505ESS1
Near Salado, TX 76571
David Z
Job Details: 09/05/2022
"Arrived on site to diagnose ice machine that is not running. On arrival found unit had no power. Checked outlet and found good voltage and polarity. Unplugged unit from external pump and ran it directly to wall. Found unit powered on. Unit has failed outlet on the external drain pump. Need autho from NewLeaf before we can proceed with repairs, they are closed today. Office to schedule with approval from ext warranty. ; O-emld tckt , states that autho needed"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS06
Near San Marcos, TX 78666
Andrey
Job Details: 09/05/2022
"Arrived on site to test unit for ice maker drawer issues, tested unit found moisture droplets frozen through out the freezer, inspected gasket and it is sealing well, found gaps around liner FC and RC that could be causing condensation issues in RC and FC, ordering glide assembly and clear silicone office to reschedule ; ordrng 1 WPW10170987 (Glide assembly) and 2 W10841140 (Silicone clear)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Austin, TX 78725
Joe Z
Job Details: 09/05/2022
"Arrived onsite for ice maker not working. Upon arrival inspected unit and found no water at ice maker. Ran diagnostics and harvest operates. During valve test, main valve operates correctly. Found dual valve not responding when call for water from ice maker. Water dispenser however operates correctly. Need to order dual valve. Office to reschedule ; ordrng 1 W11482383 (Dual valve)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHV00
Near Canyon Lake, TX 78133
Andrew
Job Details: 09/05/2022
Arrived on site to test unit for frost build up on rear of ice maker housing and lights not working. Found FC module was bad. Took door and top rack off and found linear where module locks into was cracked/broken. Crack ran a ways to to rear of unit. Linear is not repairable and not confident any repairs would hold. Needing to call tech line. Tried to take as many photos as possible. #####NEEDS ATTENTION#####; O-emld tckt
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC604FSS00
Near Wimberley, TX 78676
Andrew
Job Details: 09/05/2022
"Arrived on site to test unit for not cooling in both compartments. Found FC was barely cool and RC evap was frosted. No signs of frost on RC evap cover. Removed RC evap cover but noticed majority of ice was on cap tube area exiting linear. Defrosted ice and heard a hissing sound and found cap tube leaking entering evap. Applied bubble solution and verified. Kept defrosting and bubble solution worked its way down into cabinet. Saw bubbling from cabinet and applied more solution into cabinet. Found leak within interior of cabinet. While applying bubble solution cap tube broke of from linear, pushed evap back into proper place and cap tube broke off of evap as well. Barely handled Tubing and was extremely brittle. Tubing was obviously corrupted beyond repair prior to current diagnosis. Needing to call Techline. Office to reschedule. ; O-emld tckt"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Wimberley, TX 78676
Andrew
Job Details: 09/05/2022
Arrived on site to test unit for not cooling properly and frost build up. Found frost was built on to side of FC and little to no frost on evap. Found compressor was seized up and extremely hot. Recommend replacing compressor. Ordering r600a/SS repair. Needing two hours on return visit. Office to reschedule. ; ordrng 1 R600a/SSrepair (R600a/SS repair)
We serviced a
KITCHENAID COOKTOP
Model KCGS956ESS02
Near Blanco, TX 78606
Andrew
Job Details: 09/05/2022
Arrived on site to test unit for for RF burner not igniting and clicking when manually ignited. Found center spreader was missing and cap was placed directly on support preventing igniter from receiving proper fuel. Recommend replacing center spreader. Office to reschedule. ; ordrng 1 W10836474 (Burner kit) and 1 W10631209 (Support)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBB03
Near Marble Falls, TX 78654
Lou
Job Details: 09/05/2022
"Arrived on site to inspect refrigerator noises. Upon further inspection, the customer described the noise theyre hearing as a relay noise. I placed the unit in diagnostics and tested. I could not duplicate the noise. I disassembled the FC section and inspected the evaporator. I found the evap cover gasket was not properly and I could not remove it without damaging it. I tested the thermistors and all were good. I tested all fans and all are operating properly. From the noise that the customer was describing, it sounds like the compressor start device. In test 9, I placed the defrost timing to Fixed. Due to the evap gasket issue, I am ordering the evap cover. Also ordering a start device/capacitor, main control, evap harness with defrost bimetal and will return with prescreened parts. I recommended that the customer get a video of the noise if they can catch it while its on and provide it at the next service call. No water connections to the unit/no water leaks observed during service. Office to schedule return service due to the availability of parts.; ordrng 1 W10308415 (Evap cover) and 1 W11524653 (Evap harness with defrost bimetal) and 1 W11524469 (Main control) and 1 W11524472 (Start device) and 1 WPW10350564 (Capacitor)"
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD608ESS01
Near Austin, TX 78733
David S
Job Details: 09/05/2022
Arrived on site for fridge leaking. I inspected the unit and work area. I tested the way dispenser and found the inner door water line leaking. I found water damage along the wall from the leak. I toke pictures of the damage. I am ordering the freezer door and a 2 man to repair. The office will reschedule when we have eta on parts.; ordrng 1 W10800793 (Freezer door) and 1 2man (2 man)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Kingsland, TX 78639
Lou
Job Details: 09/05/2022
"Arrived on site to inspect dishwasher not finishing cycles. Upon further inspection, the customer advised that the unit would go for a short period of time then it would stop and the control panel would begin to make beeping noises. I placed the unit in diagnostics showing no error codes. Continued with testing and when the unit completed testing it showed error code F2E1-stuck key and FAE2 (F10E2)-vent motor electrical issue. Due to the history with this unit and the same error codes, I am ordering the UI, main control, vent motor assembly and gasket and will return with the control panel. All parts need to be replaced upon return service to complete the repair. Office to schedule return service due to the availability of parts. No water leaks observed during service.; ordrng 1 W11505225 (UI control) and 1 W11506012 (Main control) and 1 W11416460 (Vent) and 1 W11545539 (Vent gasket)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Austin, TX 78749
Kevin
Job Details: 09/05/2022
"Arrived on site and inspected refrigerator and found all items in the freezer are thawed. Exposed evaporator and found no frost pattern, took pictures. A sealed system repair will need to be done to correct issue; O-emld tckt"
We serviced a
WHIRLPOOL WASHER
Model MVW7232HC0
Near Austin, TX 78730
David S
Job Details: 09/05/2022
Arrived on site for washing machine showing an error code. I inspected the unit and work area. I gained access to the gearcase and found it leaking oil. I put the unit into diagnostics and found fault code f0e5 off balance. I ran the diagnostics cycle and found the water valves opening as designed. But the basket vibrating. I am ordering the gearcase to complete the repair. The office will reschedule when we have eta on the part.; ordrng 1 W11449841 (Gearcase)
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS02
Near Manor, TX 78653
Matthew
Job Details: 09/05/2022
Arrived onsite for oven with long preheat times. Upon arrival found lower oven not heating. Pulled unit and inspected. Found element and temperature sensor good. No voltage supply to element. Replaced control and tested. Control did not resolve the issue. Found TOD in between ovens failed. Will need to order and replace TOD. Office to reschedule ; ordrng 2 WP4449751 (Tod)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDB09
Near Del Valle, TX 78617
Joe Z
Job Details: 09/05/2022
"Arrived onsite for door switch broke . Upon arrival inspected unit and found broken RC door switch. Harnes is foamed into cabinet and cannot free it up. Also 1 of the harness terminals broke when removing switch. Uploaded picks to SD. need to call techline back, closed for holiday. Office to reschedule as Suedo; O-emld tckt"
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near Del Valle, TX 78617
Joe Z
Job Details: 09/05/2022
"Arrived onsite for SHAKING IN USE. Upon arrival test unit and shakes and makes a clicking noise from blower area. Inspected unit and found basket and bulk head grinding and cutting into each other. Also found inner plastic of motor is fractured causing clicking. Need to replace basket, bulk head, motor, and belt. Bringing back rest of prescreened parts . Needs Autho. Office to reschedule ; ordrng 1 W10828905 (Bulk head) and 1 W10899578 (Basket) and 1 Needsautho (Needs autho)"
We serviced a
WHIRLPOOL OVEN
Model WGE745C0FS05
Near Canyon Lake, TX 78130
Andrey
Job Details: 09/05/2022
"Arrived on site to test unit for broken handle, tested unit found damage to upper oven, handle intact but inner door liner is door Bent, will need inner door liner, spacers and front door assembly, customer also stated the his console was scratched during installation ordering console as well, office to reschedule ; ordrng 1 WPW10318550 (Console stainless) and 1 W10877562 (Front door assembly) and 2 W10575917 (Spacers)s and 1 W11051040 (Inner door liner)"
We serviced a
KENMORE DISHWASHER
Model 587.152497
Near Harker Heights, TX 76548
Tyler
Job Details: 09/05/2022
"Arrived on site for dishwasher needing previously diagnosed motor, drain, and valve. Upon arrival confirmed issue and installed required parts. During tests found crack in tub tube and will need findings reported to home warranty to get autho for 154406601. Office to reschedule once availability of parts is known.; ordrng 1 154406601 (Tub Tube) and 1 Cnote (Needs autho)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Lago Vista, TX 78645
Vincent
Job Details: 09/05/2022
"arrived on site for dishwasher,, inspected unit and work area. Set unit in diagnostics and found error codes 8-4 7-1 9-1 10-2. I then ran a test cycle and wash motor was not responding. Tested voltage to motor and was good. I m ordering a sump and motor and returning with pre screen parts. Office to reschedule CX for 09/12/22 AM. ; ordrng 1 W11416362 (Sump &Motor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near The Hills, TX 78738
Justin
Job Details: 09/05/2022
Arrived on site for a refrigerator not producing ice in the freezer compartment. I checked temps and found them good. I then jumped the IM fill and harvest to find neither working. I checked voltage to the IM while trying to harvest and found none. This indicates a faulty control. I am ordering the control to replace and will bring back the IM to replace as well. Office to get Autho and reschedule.; ordrng 1 WPW10675033 (Control)
We serviced a
KITCHENAID MICROWAVE
Model KMBP100ESS20
Near Austin, TX 78733
Leonardo
Job Details: 09/05/2022
Arrived on site to test unit for door not closing correctly. Test unit and can see door completely off not closing due to door being damaged. Ordering new doors and inner and outer and arms. Office to reschedule 2 hours job ; ordrng 1 W11600214 (Inner door) and 1 W11600216 (Outer door) and 2 W11598178 (Hinge door)s and 1 WPW10128850 (Arm) and 1 W11607070 (Sliding arm) and 1 2hours (2 hours)
We serviced a
WHIRLPOOL OVEN
Near Austin, TX 78702
Leonardo
Job Details: 09/05/2022
Arrived on site to test unit for damaged panel. Opened new part and found part damage ordering new part office to reschedule ; ordrng 1 WPW10162245 (Panel)
We serviced a
WHIRLPOOL OVEN
Model WEE510S0FS2
Near Austin, TX 78702
Leonardo
Job Details: 09/05/2022
Arrived on site to test unit for oven turning on and off. Ordering new control board office to reschedule ; ordrng 1 W10894098 (Control board)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Austin, TX 78748
Leonardo
Job Details: 09/05/2022
Arrived on site to test unit for rust spots on door. Found rust spots on left side of door. Ordering new door office to reschedule ; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Kyle, TX 78640
Andrey
Job Details: 09/03/2022
"Arrived on site to test unit for no ice production, tested unit found unit pushed back all the way against wall causing water line to kink, customer stated that it start to make half cubes and then completely stopped, low water pressure causing fill tube to freeze, thawed out fill tube, cycled ice maker, it filled with water, if issue continues recommend replacing water line and valve, at this time the unit is running as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Belton, TX 76513
David Z
Job Details: 09/03/2022
"Arrived on site to diagnose dishwasher with issues with door staying open, top rack being off level, and dishes not drying well. Checked door and found door is in line with normal operation, it's lightweight on strong springs. Door will get easier to open and close with usage. Checked top rack but could not see any kind of failures. Ran unit in diagnostics to check function. Found all functions working as designed, heating element is on and sizzling. Advised customer that the plastic tub units can be harder to get a good dry on. Recommended usage of all high temp options, usage of rinse aid consistently and running the hot water first. Usage of rinse aid will create a better drying environment. Unit working as designed. Call complete."
We serviced a
WHIRLPOOL OVEN
Model WOD93EC0AS04
Near New Braunfels, TX 78130
Andrey
Job Details: 09/03/2022
"Arrived on site to replace previously diagnosed control panel, replaced panel tested unit to 350 unit is heating properly, error code no longer present,
We serviced a
WHIRLPOOL RANGE
Model KSDB900ESS5
Near Austin, TX 78757
David S
Job Details: 09/03/2022
Arrived on site for f2e1 error code. I replaced the console and installed new bezels. I cleared the error code and tested all the buttons. The unit is working as designed. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model MSS25N4MKZ04
Near San Marcos, TX 78666
Andrey
Job Details: 09/03/2022
"Arrived on site to replace previously diagnosed control box, replaced control box, tested unit , heater is engaging, advised customer to monitor for improvement, job complete"
We serviced a
MAYTAG DRYER
Model MGDC400VW0
Near Austin, TX 78746
David S
Job Details: 09/03/2022
Arrived on site for dryer leaking gas. I inspected the unit and work area. I used the gas detector while the unit was off and when it was running. I found no gas leaks present within the dryer and the gas line at the wall. The unit is working as designed.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0AS01
Near Georgetown, TX 78628
Lou
Job Details: 09/03/2022
"Arrived on site to inspect wall oven not turning on. Upon further inspection, I found the unit control panel blank and the unit has power to it. Cycled power and tested the thermal fuse and found it bad. I removed and replaced the fuse and tested. Unit is operating as designed. Job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KSSS42QHX00
Near Georgetown, TX 78628
Lou
Job Details: 09/03/2022
"Arrived on site to inspect refrigerator temps. Upon further inspection, I tested temps in the FC=36 degrees and RC=56 degrees. I placed my gauges on the sealed system and checked pressures and they were good. I removed the evap cover and found the fan not operating. I manually turned the blades and the fan came on. When I removed the fan blades, I found the shaft of the new motor was a different size and the blades did not seat on the shaft correctly. I am ordering the fan blades and CNOTE-LSO PER CUSTOMER REQUEST and scheduled return service for 09/12/22 as the customer will be out of town until then. No water leaks observed during service.; ordrng 1 WP2169142 (Fan blade) and 1 WP4389155 (Fan motor) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"
We serviced a
JENN-AIR RANGE
Model JGRP430HL00
Near Austin, TX 78731
David S
Job Details: 09/03/2022
Arrived on site for front left burner not igniting. I inspected the unit and work area. I found the burner sparking. I replaced the burner head and retested it. It is now working as designed. Job complete.
We serviced a
MAYTAG DRYER
Model MEDC215EW1
Near Austin, TX 78752
David S
Job Details: 09/03/2022
Arrived on site for dryer taking along time to dry. I inspected the unit and work area. I found the blower wheel blocked with screws. I removed the screws and install a new thermistor. I found the door gasket torn. I am ordering the inner door to complete the repair. The office will reschedule when we have eta on the parts.; ordrng 1 WPW10463967 (Inner door)
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW3
Near Uhland, TX 78640
Andrey
Job Details: 09/03/2022
"Arrived on site to test unit for not spinning out clothes, tested unit found bad capacitor and shift actuator struggling to switch, replaced capacitor and actuator, ran unit through diagnostics cycle, all components tested good , put unit into drain and spin unit is running as designed no leaks detected job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near Georgetown, TX 78626
Lou
Job Details: 09/03/2022
"Arrived on site to inspect dishwasher tripping the breaker. Upon further inspection, I found the unit without power as the breaker was tripped. Customer advised they found t(s unit would trip this breaker during the drying cycle. The breaker is a 20amp GFCI breaker and the unit outs out no more than 9amps. Customer cycled power and I placed the unit in diagnostics showing no error codes. I continued with testing and monitored amp draw to the components during testing. I found all components within amp draw range and the element was showing 7-9amps as designed. I found no water leaks on the unit. I recommended the customer replace the breaker and if it continues to trip the breaker to contact our office and schedule service. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKV0
Near Austin, TX 78749
Justin
Job Details: 09/03/2022
"Arrived on site for a dishwasher leaking. On arrival the customer provided me a video of the leak. I found it to be slowly leaking from the front left corner. The customer stated that it is intermittent, and they believe it is due to the way it was installed. I found the unit was installed with the tub leaning forward. I adjusted this and test the unit. I found the unit working as designed with no leak at the time of service. Call complete."
We serviced a
WHIRLPOOL RANGE
Model WEE750H0HZ1
Near Austin, TX 78748
Justin
Job Details: 09/03/2022
"Arrived on site to install previously diagnosed parts. I installed the new console and then test the unit. I found all burners working as designed. However, during preheat I found once it got to about 340?F the temp slowly started dropping and never went back up. Due to this we will return to install the control after autho on parts. Office to reschedule.; O-emld tckt"
We serviced a
KITCHENAID REFRIGERATOR
Model KBLO36FMX02
Near Austin, TX 78735
Luis
Job Details: 09/03/2022
"Arrived on site for no cool. Found unit not powering on,no voltage to ui diagnosed a defective main control,installed updated main control kit,powered unit on ui powered on,compressor and fans powered on.
We serviced a
JENN-AIR COOKTOP
Model JGD3430GS00
Near Austin, TX 78746
David S
Job Details: 09/03/2022
Arrived on site for front left burner not igniting intermittently. I inspected the ignitors and found the front left and right rear ignitors not seated properly in the ceramic case. I am ordering both ignitors to complete the repair. The office will reschedule when we have eta on the parts.; ordrng 1 W10862325 (Lf ignitor) and 1 W10862324 (Rr ignitor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near Georgetown, TX 78633
Lou
Job Details: 09/03/2022
"Arrived on site to inspect refrigerator water dispenser not dispensing properly and the filter cover being broken. Upon further inspection, I checked the filter and found the cover being held up with tape. Also found the ice dispenser chute gasket not seated correctly and I corrected it. I tested the water dispenser with a measuring cup and when I tested for 8oz of water, I only got 4oz. I removed the filter and placed my bypass in its place and retested and it operated as designed. Customer requested a new filter. I removed and replaced the filter housing cover and installed a new filter and retested. Unit is operating as designed. Recommended that the customer purge approximately 2 gallons of water for the dispenser to get rid of the charcoal dust in the filter. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Georgetown, TX 78626
Lou
Job Details: 09/03/2022
"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I installed the inner door bottom seal with screws and tested the unit. Unit is operating as designed and no leaks found during service. Job completed."
We serviced a
KITCHENAID ICE MACHINE
Model KUIC15PLXS1
Near Austin, TX 78746
Luis
Job Details: 09/03/2022
"Arrived on site for no ice. Ran diagnostics water filled,recirculating pump not powering on checked voltage good voltage reading 13vac at harness compressor powered on frost forming on evaporator plate. Diagnosed unit will need pump assembly. ordrng 1 2313702 (Pump assembly)"
We serviced a
WHIRLPOOL DISHWASHER
Model MDB8959SKZ0
Near Austin, TX 78739
Justin
Job Details: 09/03/2022
Arrived on site for a dishwasher leaking. On arrival the customer showed me major damage related to the leak. Upon further inspection I found the unit leaking from the 3rd rack right side mount. I found that the seal on the mounts were missing. Due to this leak possibly being related to the prior tub damage and repair I contacted service management. We will reach out to WP regarding service. I referred the customer to WP for any damages. ordrng 1 W11580025 (Right Third Rack Mount) and 1 W11553484 (Left Third Rack Mount)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Maxwell, TX 78656
Andrey
Job Details: 09/03/2022
"Arrived on site to test unit for not dispensing ice, tested unit found found ice buildup under bucket due to crushed ice usage, coupling was not making contact, removed ice test multiple times, ice is dispensing properly, customer also asked me to check were the vibrating noise was coming from, move unit slightly and found noise coming from cover vibrating against the condenser, found effected spot and added some padding, noise is now gone, Unit running as designed, no leaks detected job complete"