"Arrived on site to apartment 1104 for draining continuously. Upon arrival, unit is unplugged. As soon as power is restored, drain pump begins to operate continuously. Need to replace control per Pump Running - SP W11766193 - Special Project S153EB. Replaced control W11607637. Test unit and is operating as designed. No leaks present. Job complete"

"Arrived on site for unit, not making ice and not dispensing water properly. Customer stated also unit is leaking. Inspected and disassembled. Found dual valve is cracked and is leaking when calling for water. Ordering dual valve. Office to reschedule. ; ordrng 1 W11758525 (Dual valve)"

Arrived onsite for unit not powering on. When arrived maintenance stated after the breaker was replaced unit is running. I checked the rear to see if any wires were broken or loose and found no issues. I ran a defrost test and unit ran the defrost with no problems. Unit is operating as designed and couldn't find an issue with operation. No leaks. Call complete. No parts installed.

Arrived onsite for unit continuously draining. I found a F3E1 pressure sensor failure present. Under S code S153EB I replaced the control and started unit. Unit now operates as designed. No leaks. Call complete. Installed W11607637 CONTROL.

Arrived onsite for unit constantly humming. I found a F3E1 pressure sensor failure present. I replaced the control and unit acts as designed. Call complete. Installed W11607637 CONTROL.

"Arrived onsite for unit not dispensing cold water consistently. Inspected and notified customer that the only cold water is the water presently in the reservoir that has had a chance to chill. Once the reservoir is depleted , about a class and a half, the incoming water will be room temperature. That newly cycled water will not be cold until it has had a chance to chill. Customer understands. Unit is functioning properly. Job complete ."

"Arrived on site for not completing cycle. Upon arrival, ran diagnostics and get error code F7-E5 shifter fault. Inspected actuator and has failed. Replaced actuator and test unit. Unit is operating as designed. No leaks present. Job complete"

"Arrived onsite for unit not powering on. Inspected and found breaker had Tripped. Reset and tested. Unit is running and heating. No apparent reason for the trip. Advised customer to monitor. If tripping is random, Recommend having breaker is Inspected as home is a older home. Job complete"

"Cx stated that it was making a dripping noise and the light would sometimes not come on. Advised cx that the unit will always drain because the ice will melt. This can accur at least once or twice a day. They icemaker is not designed to keep ice frozen. Found door not closing properly, pulled unit out so it was even with the cabinet and door closes fine. Checked light and could not duplicate issues. Checked rocker switch and magnets and they would good."

"Arrived on site to diagnose dishwasher for center spray arm not rotating or washing properly. Placed the unit into diagnostic mode and tested operation. Found stored error code F3E2 OWI (Optical Water Indicator) sensor unable to calibrate. Cleared error and reset the control to retest. During operation, confirmed that the center spray arm was not rotating as designed, which is consistent with sensor failure. In addition, upon inspection of the door assembly, I found the door handle loose due to stripped screws. The handle is unable to stay secured and will require replacement. . Customer has been informed, and the repair is rescheduled for Tuesday. Ordering OWI sensor and handle. Will replace sump and motor and Owi sensor and door handle on return visit. ; ordrng 1 W11410464 (Owi sensor) and 1 W10708004 (Handle)"

"Arrived on site to diagnose dishwasher for leaking.Inspected the unit and began testing by removing the bottom kick plate. Found that the leak was coming from the fill valve. Upon further inspection, I discovered that the fill valve threads were stripped during installation when the water line was connected. Turned the water off at the shutoff valve under the sink to perform the repair. Removed the defective fill valve and installed a new one. Secured all connections properly and restored water supply. Tested the unit by running a fill cycle. No leaks were present during testing. Pulled the unit out to dry the back area and documented the water damage with pictures. Left the old fill valve with the customer. Unit is now operating as designed. Job complete."

"Arrived on site for dishwasher not turning on. Buttons do not respond, removed door panel. At control I have 126 from bk-wh. Good polarity and ground. Reconnected harness to control and it lit up. Ran diagnostics test and all components passed with no problems. Advised customer of findings. If problem continues happens again then control needs to be changed. Call complete"

"On the way to customers residence, they informed me that the unit now has an F2E2 error and isnt running. Parts needed to resolve need to be ordered. Ordering console, control, harness in order to resolve. Return visit set for 9/5. ; ordrng 1 W11614514 (Control) and 1 W11478526 (Console) and 1 W11568984 (Lower Harness)"

"Arrived on site for wall oven needing w 11759107. On arrival, installed, port and tested oven and found it working as designed with no air codes. Call complete"

Arrived onsite for water in bottom of freezer. I found that leasing accidentally called the wrong one in. I found the gaskets in both FC and RC had gaps. I remolded the gaskets to seal properly. Unit was unplugged and no icemaker in unit. I advised customer to keep an eye on it to see if there are anymore issues. Call complete. No parts installed.

"Arrived on site for 18 oven running warm. Upon arrival, ran oven to 350F bake and reached 392F inside temp within 13 minutes. Cycles unit for an additional 15 minutes. Ordering W11029221 door latch, Sept 11; ordrng 1 W11029221 (Door latch)"

"Arrived on site for a unit not making ice. Verified water supply is good. Tried running diagnostics on ice maker, but was unresponsive. Replaced ice maker and tested. Unit completed harvest and called for water. The unit is now functioning properly. Job complete"

"Arrived on site to follow up on unit not producing ice regularly. I examined the unit and found 3/4 of a full ice bin, so unit has been dropping some. Temps are getting low enough to harvest. I heard the unit try and fill and found fill tube frozen again. I called tech line, SR7742305853. Fill tube heater is coming on and has voltage and already been replaced. Temps were 8 in the ice box, 0 in the freezer, and 39 in the RC. Per tech line the heater is controlled through the UI and they recommended replacement of the UI. Ordering UI and Control to resolve. Office to schedule.; ordrng 1 WPW10675033 (Main Control)"

Arrived on site to diagnose washer not starting/ running loads. Customer said unit had stopped during a large sheet load. They had since then power cycled the unit and been able to run several complete cycles. I ran the unit and found no issues or errors present. Advised customer on proper loading and usage to keep unit from going off balance. Call completed.

"Arrivec on site for range. On arrival confirmed breaker tripped and replaced w11182108, w10856603, w11696067. T3sted u it and found range working as designed without tripping breaker. Call complete"

Cx stated that when she opened oven door to remove item oven shut off. Display was still on but the oven was no longer baking. Ran diagnostics and no fault codes. This could be a software issue. Removed and replaced console. Tested oven and it heated to 350. Advised cx to use oven andif issue happens again to call back.

Cx stated that oven was overlooking food. Turned on oven and it would not ignite consistently. Bake igniter was sparking but not igniting gas. Replaced bake igniter and turned on oven to bake and gas lit immediately Calibrated oven to 350 and temp was good.

"NTW4516FW4 Arrived on site from previous visit to install part. I installed the control board, calibrated then tested product is working as its designed no water leaks visible from main water supply."

"Arrived on site for ice build up and no cool in fresh food section. Found large slab covering evaporator cover,ran diagnostic heater powered on diagnosed used unit will need a new main control,evap thermistor and main control. ; ordrng 1 W11518204 (Ui)"

"Arrived on site. Installed Shims on back left corner of cabinet,removed evaporator cover sprayed water down evaporator, water draining correctly. 2 4387828a"

C. Stated that unit was making a noise during wash and had a video. Listen to the video and ran dishwasher and itvwashed fine. At the end of the drain cycle the drain pumpnwas making a vibrating noise. Removed and replaced drain pump and retested and no noise and not leaks.

Start button not working on dishwasher. Dishwasher has light tree that engages control to start dishwasher. Ordering light tree and will order control just in case start switch is broken. control. ; ordrng 1 W11647416 (Light tree) and 1 W11683481 (Control)

WDT550SAPW Arrived on site for a dishwasher with error code F9E1 . On arrival I verified issue a failed drain pump. I replaced and tested product works as it's designed no water leaks visible from main water supply.

"Arrived on site for not dispensing water and freezing in fresh food section. Found no items in fresh food compartment, advised customer to add items to help maintain temp in fresh food section,tested water dispenser no water can hear valve energizing. Removed evaporator cover found gaps between fan scroll and air tower allowing water tank to freezer defrosted water tank added sealer around gaps. Found filter frozen in housing removed filter defrosted housing tested no water exiting housing ordering a new filter housing. ; ordrng 1 WPW10394053 (Filter housing)"

"MVW4505MW2 Arrived on site for a washer vibrating. On arrival client showed me a video. I checked if the washer was leveled it wasn't , I adjusted the left front leg. I ran diagnostic no error codes then I tested product is working as its designed no parts used no water leaks visible from main water supply."

"Verified the burner for the left rear. It was not coming on due to the valve being seized. Was able to remove all the screws, except for left rear burner, They're completely stripped out. cannot get them to be removed. We'll need to order the orifice holders for left rear and all screws. ; ordrng 1 W10256122 (Orifice holder) and 8 WPW10373929 (Screw)s"

"Arrived on site to inspect washer with clothes getting tangled. Upon further inspection, the customer advised that they are washing their bed sheets and the sheets are getting tangled up around the agitator and causing the unit to get off balanced. The customer advised that it's typically three sheets and two pillowcases. I found the customer has a water softener system, and they're filling the detergent cup with too much detergent. I placed the unit in diagnostics, showing no error codes and tested. The unit is operating as designed. I calibrated the unit and then retested it, and it continues to operate as designed. I found the agitator is removable, and I recommended they remove the agitator when washing small/medium loads. I made recommendations for use and care, as well as detergent and softener use. Also advised that with the water softener system, the customer did not need to use fabric softener. I made recommendations on which cycles to use as well. Unit is operating as designed, and no water leaks observed during service, job completed."

"Arrived on site to diagnose unit for error code F2E1 (shorted keypad). Attempted to place the unit into diagnostics but was unable to do so. Found that the power button was not responding and would not allow the unit to turn on or off. Determined that the issue was caused by a failed console. Replaced the console with a new one. Tested the unit after replacement. Unit powered on correctly, all buttons responded as designed, and a full diagnostic cycle completed without issues. Unit is operating as intended. Job complete."

"Arrived on site for customer complaint of unit not cooling, found issue with start device. I replaced start device, unit tested good. Part used wpw10197428"

"Arrived on site to diagnose unit for no power. Tested the unit and found that no buttons were responding and no lights were coming on. Removed the screws securing the cabinet to pull the unit out for further inspection. As the unit was moved, the control lights came on, indicating the unit was receiving intermittent power. Pulled the unit completely out and found that the power cord was not fully seated into the outlet. Secured the plug properly into the outlet to ensure a solid connection. Reinstalled the unit back into place and tested operation. Unit powered on, all buttons responded correctly, and a test cycle ran without issues. Unit is working as designed. Job complete."

Arrived on site to install previously diagnosed and ordered part per previous technician. I removed and replaced the oven floor. The oven I operating as designed. No gas leaks observed during service. WPW10211368

"Arrived on site to inspect the unit for scratches on the right-hand side of the front panel. Removed the damaged front panel and installed a new replacement panel. Transferred and installed the door handles onto the new panel, ensuring they were properly secured. Reattached the panel to the unit and made sure it was aligned correctly. Tested the unit for proper operation. Unit is functioning as designed. Job complete."

"Arrived on site to inspect refrigerator not producing ice. Upon further inspection, I checked the temperatures and measured 0FC and 38RC. I placed the refrigerator into service mode and observed error code E5. I ran test 57(harvest), 45 (fill), 36(fan) 19(heater fill) all tests passed however the ice maker tray did not previously have ice in the mold. I gained access to the fill tube heater and found the heater just touching the top part of the fill tube. I found that the water line was becoming frozen. I addressed this issue by wrapping the heater tightly all the way around the water line and securing it with aluminum tape. I power cycled the refrigerator to clear the code and to reset. I advised the customer on the filter replacement indicator and that it resets based on time. The ice maker should resume normal operating within 24 hr. No water leaks observed during service."

Arrived on site to install previously diagnosed and ordered part. I removed and replaced the external drain hose. I ran an automatic test on the washer and the washer is now operating as designed. No leaks observed during service. W11551765 No one home to sign

"Arrived on site to inspect dishwasher touch pad overlay lifting up. Upon further inspection, I found that the console overlay had started to separated and was lifting upward. I replaced the defective console so that moisture will not enter the ui control and cause damage to it. The unit is now operating as designed. No water leaks observed during service. W11460908"

"Arrivec on site for range. On arrival confirmed breaker tripped and replaced w11182108, w10856603, w11707155. Tested unit and found range working as designed without tripping breaker. Call complete"

Arrived onsite for previous diagnosis. Upon arrival customer stated the unit has been running good and has not shut off after replacing the power supply control and main control. Nomfurther repair is needed and all lights are on and running as designed. Customer stated it is cooling well and no power reset have been occurring. Call complete. No parts installed.

KRSC700HPS06 Arrived on site for a refrigerator with a broken piece. On arrival I verified the issue broken motor for ice despenser. I ordered parts needed for repair no water leaks visible from main water supply. Office to reschedule for client. Client didn't sign.; ordrng 1 W11202789 (Motor) and 1 WPW10291905 (Seal) and 1 W11573761 (Chute) and 1 WP2305382 (Washer) and 1 WPW10258544 (Shaft) and 1 W10852956 (Spring) and 1 WP2220458 (Coupling)

"Arrived on site to diagnose overhead microwave with no power. Inspected unit and verified customer complaint. Tested wall outlet and confirmed proper voltage supply at 120V. Accessed the filter board and checked the fuse; found fuse open. Replaced fuse and restored power to the unit. Tested microwave operation and found that while the unit powered on, it was not heating. Further diagnosis indicated failed heating components. Ordering new diode, magnetron, and capacitor to complete repair. Rescheduled with customer for return visit.; ordrng 1 W11256462 (Diode) and 1 WPW10574736 (Capacitor) and 1 W11737891 (Magnetron)"

"Arrived on site. Replaced the main control and front ui harness,powered unit on temp dropping and showing correct temp on ui. Wpw10120827,w11084235"

"Arrivec on site for range. On arrival confirmed breaker tripped and replaced w11182108, w10856603, w11696067. Tested unit and found range working as designed without tripping breaker. Call complete"

Arrived on-site for a loose knob. Found rf knob was loose. I replaced the knob and also cleaned the orifice. Unit is operating as designed. Used w10872668

"Arrived on site to inspect washer leaking water. Upon further inspection, the customer advised that after the unit was installed, the installer tested it and left, and then the customer found a large amount of water on the floor. I pulled the unit out to inspect the drain hose and inlet hoses and found all dry. I placed the unit in diagnostics and tested the valves, spin, agitate, and drain pump and could not duplicate any leaks. I tested the fill and drain several times before I found water coming from inside the walls at the back left corner of the unit (photos).The customer advised that they were told by maintenance that the drain pipe going outside was cracked outside and leaking water outside. I inspected the pipe outside and found water coming from inside the walls and on the concrete below (photo). I advised the customer to contact maintenance and advise them that the leak is within the walls and not with the unit. The customer advised that maintenance told them that there's water leaking from the cracked pipe and it would be expensive to repair. I recommended to the customer that once the cracked pipe was repaired and they continue to have issues to contact the manufacturer to schedule return service. Unit is operating as designed, and no water leaks observed during service, job completed."

"Arrived on-site for dryer making noises. Verified the issue and replaced the pulley, rollers, and belt. Also placed sound pads. Tested the dryer and now it's operating as designed. Voltage is good at wall and tblock. Used 4392065, w11113654. Nobody is available to sign"

"Arrived on site to inspect washer error codes. Upon further inspection, I placed the unit in diagnostics showing error code F7E1-tachometer missing. I cleared the code and manually attempted to spin the basket and found it seized. I gained access to the tub ring and removed it and inspected in between the basket, and tub did not find any debris jamming up the basket. I forced the basket to turn and then continued with testing and tested the spin cycle. Immediately once the basket began to spin, it began to make a loud rumbling noise. I tilted the unit back and found belt shavings in the shield and some gearcase oil on the cabinet panels. I attempted to remove the washplate and found it seized on the gearcase spindle. I sprayed some penetrating oil on the spindle to free up the washplate hub, but it did not budge. I advised the customer that I would have to reschedule and order another washplate as it's going to have to be broken off in order to complete the repair. I am ordering the washplate and CNOTE-PLACE ON CANCELATION LIST and scheduled return service for 09/08/25. The unit was oeft unplugged, and the water turned off at the wall for safety. RETURNING TECH TO REPLACE THE GEARCASE, CAM, BELT, AND WASHPLATE. No water leaks were observed during service. ; ordrng 1 W10752283 (Washplate) and 1 CNOTE (PLACE ON CANCELATION LIST)"

"Arrived on site for customer complaint of unit not cooling properly all the time, found issue with UI panel/control, I replaced control, unit tested good. Part used w11666427"

Unit 18115. Arrived on-site for a range not working. Found power is good at the wall but L2 wasn't connected at the tblock(pic) advised the front office to install a new power cord. The harness on the range has no visible damage. No parts used.

"Arrived on site for washer not spinning load out . Ran diagnostics, no error codes . U it is filling and drain ing properly . Tub is never reaching g high spin. Ordering stator and rotor . Return set 9/8. Nomwater leaks detected at time of service. Maintenance not on hand to sign ticket ; ordrng 1 W11354541 (Stator) and 1 W11314361 (Rotor) and 1 W11557803 (Bolt)"

"Arrived on site for customer complaint of unit making a whining noise, found dime in between felt and drum. I tested unit several times after with no issues."

Arrived on-site for unit draining continuously. I verified the issue. No visible kinks to pressure tube. We haven't received the control yet. Office to reschedule when part is received. ; O-emld tckt

"Arrived on site to test unit for ice maker leaking into container. Customer stated water was dripping from the ice maker into the ice container, causing ice to clump together. Customer also reported noticing white plastic shavings inside the ice cubes. Verified concern, found ice clumped in container. Initiated ice maker harvest, unit completed cycle and filled with correct water volume. Observed leak forming from the ice tray. Replaced ice maker (W10884390) and retested, no further leaks present. Inspected ice cubes and found older ice cloudy with visible plastic shavings, while newly formed translucent ice showed no shavings. Customer reported recent RO system service, which may have resolved the foreign material concern. Advised customer to discard all existing ice and allow fresh ice production. If shavings reappear, recommended replacement of water filter. Unit is now running as designed, no leaks detected, job complete."

"Arrived on site to test unit for no operation. Upon arrival customer stated drain pump constantly runs unless power is removed. Applied power, drain pump immediately engaged indicating a pressure system fault. Entered diagnostics and found F3E1 (pressure system fault) error code stored. Per S code S153EB, followed TSP W11766193. Both model and serial number fall within the rework. Cleared error code and reset control, cycled power, drain pump still immediately engages. Inspected pressure hose, found no kinks, punctures or restrictions. Valve is not leaking. Pressure switch on the control has failed. Replaced control (W11603810) and applied power, drain pump no longer immediately engages. Ran a calibration cycle successfully. Unit is now running as designed, no leaks detected, job complete."

"Arrived on site to inspect dishwasher, not cleaning dishes and not draining. Upon further inspection, I found the upper and lower spray arms switched and corrected. I found debris inside the spray arms and attempted to clean. The lower spray arm has a large amount of undesolved powder, clogging the ports (photo). I placed the unit in diagnostics showing error code F8E2-drain pump electrical problem and cleared the code, and continued with testing. The unit operated as designed. I tested the unit in a normal mode, and once the tub filled, I canceled the wash and allowed the drain pump to turn on. The drain pump made an electrical humming noise and was not draining the water. I tapped on the motor, and it began to drain the water. Due to the drain pump failure and the spray arm unable to be properly cleaned, I am ordering the drain pump and lower spray arm and scheduled return service for 09/08/25. I made recommendations for use and care, as well as detergent and rinse aid use. With the customer having a water softener system and an RO system, I recommended that the customer use a liquid detergent as using pods with powder, the powder does not dissolve properly. Also recommended they use the rinse aid to assist in drying the dishes. No water leaks were observed during service. RETURNING TECH TO REPLACE DRAIN PUMP AND LOWER SPRAY ARM. ; ordrng 1 W10876537 (Drain pump) and 1 WPW10319027 (Lower spray arm)"

Arrived on site for washer not filling . Ran diagnostics got 6-4 error code . Found float switch was stuck . Unstuck float . Ran diagnostics test wash . All checked normal. No water leaks detected at time of service. Collected 162.36 autho C34L4F Job complete

Arrived on site for unit not making any ice. Ice bucket is stuck frozen. Customer says she had to turn off icemaker as it was leaking. Used steamer to thaw ice area and removed bucket. Found fill cup frozen. Replaced icemaker and water valve. Verified operarion. Call complete. WPW10300024

"Arrived onsite and inspected unit for excessive top heat and fouhd that install had not left gap across top trim when the door is shut. Recommended more breathing room, production is great and advised heat on top is a normative result of healthy function. No parts."

"Arrived on site to inspect washer not starting a cycle. Upon further inspection, I placed the unit in diagnostics showing error code F5E3-lock failure. I cleared the code and continued with testing, and when the lid was supposed to lock, nothing happened. I tested voltage at the control and got 120V. I tested voltage from the control to the lock and found none. I ohmed the lock and found it open. I removed and replaced the main control, lid lock and strike (cracked), and calibrated the unit. Retested in diagnostics, and the unit is operating as designed. No water leaks observed during service, job completed. W11513250, W11513248, W11513246"

"Arrived on site for washer not spinning. Found drain pump runs without running a cycle. Found f8e1, f3e1. Ran diagnostics test and found control board has failed. Removed cam and checked for signs of oil. None found. Office will call to schedule. Advised maintenance to send in closing date proof.; ordrng 1 W11607637 (Control board)"

Arrived onsite for no ice production and found after market filter had been partially inserted interrupting the water flow. No parts. Removed filter and tested. Unit is now operating as designed. Advised customer on filtration and cleaning. No signer available

"Arrived on site for icemaker not dispensing. Found unit making ice fine. Solenoid activstes when calling from ice but motor doesn't turn. Verified voltage to the motor. Motor appears to be frozen. Thawed motor and verified operarion. Unit is dispensing as designed. Advised customer to use a,few times a day . Call complete. No parts"

"Arrived on site to inspect dishwasher over heating. Upon further inspection, the customer advised that the countertop is getting too hot while using the dishwasher. I found the countertop is approximately one inch thick and porous. I found the unit has the sound deadening insulation on the top as well. I placed the unit in diagnostics, showing no error codes and tested. While testing, I checked amp draw to the element and found 7-9 amps during the wash and drying cycles of diagnostics, which are well within range of the manufacturer specifications. I advised the customer of my findings and am ordering another insulation to double the insulation on top of the unit, and if that does not solve the problem, then we would have to contact the manufacturer to document our findings and get their recommendations. Ordering the top insulation and scheduled return service for 09/09/25. No water leaks were observed during service. RETURNING TECH TO INSTALL NEW INSULATION ON TOP OF EXISTING INSULATION-LS; ordrng 1 W10896113 (Insulation)"

Arrived onsite for unit with failed control f3e1 error. Repalced control to repair continuous drain symptom. Unit is now operating as designed. W11603810

"Turn on oven and it came on and then immediately shut off. pulled off drip pan and flame spreader and retested, notice flame was really small again, and it shut off immediately, pulled out bottom drawer and saw that the flame tube and the orifice were misaligned. Bracket that holds regulator and orifice for bake was bent. Straightened out bracket and centered the flame tube on orifice reinstalled flame tube and tested oven, and it ignites fine and stays lit."

Arrived on site for door not closing or opening right. Found door has to be slammed or banged on to close. Confirmed door latch is very strong. Used screwdriver and adjusted door catch to allow for easier closing and opening of door. Call complete. No parts.

"Arrived on site for door not closing properly. Bottom sticks out a bit and has to be hit shut. Adjusted door catch for a better opening and closing of door, found door was not secured tightly secured and ensured it was making a proper seal. Advised customer due to the door latch being at top it will appear as if bottom is pushed out but this is normal. Call complete . No part"

"Arrived on site to replace previously diagnosed parts. I replaced compressor (x1) and access valve, put unit into vacuum and charged with 4.8oz of r134a refrigerant. Unit tested good. Parts used w10769822 (x1) and w115066635"

Arrived onsite for incorrect/missing orifices left front power burner. Ordering propane kit to repair. Removed knob to prevent use. Noparts used; ordrng 1 W11502161 (LP conversion kit)

"Arrived on site for popping noise diagnosed defective door hinge,replaced hinge tested door operation noise no longer present. w11673500; used 1 w11673500 (Hinge) from stock"

Verified drain pump continuously running and pressure fault. Removed and replaced control board and recalibrated washer and ran auto test. Unit functioning normally

Verified dryer wouldn't not start. Removed rear panel and checked thermal fuse and it was open. Removed and replaced thermal fuse. Tested dryer and it starts and heats fine.

"Arrived on site for no ice. Ran diagnostic on optics failed,found paint chipping in icemaker,replaced optics and icemaker. 2198597,w10757851; used 1 W10757851 (Optics) from stock"

"Cx stated that dryervwill get really hot then shut off and not finish cycle. Cx states that sides of dryer get really hot to touch. Stated that clothes still comeout damp Checked vent hose and airflow to outside and it was good and clear. Ran diagnostics and no fau,codes. Outlet thermistor could be out out of range and not cycling dryer off Properly. I terror temp od dryer reached 222* on medium heat cycle. ordering thermistor and moisture sensor; ordrng 1 8577274 (Thermistor) and 1 WPW10298258 (Sensor)"

Parts were not ordered by tech. Only part was the burner head. Need igniter and module. ; ordrng 1 W11601369 (Module) and 1 W10833887 (Igniter)

Verifirs microwave was dead. Checked voltage and it was good 120vac. Checked 20 amp Fuse and it was blown. Replaced fuse and started microwave. Capacitor started to spark. Shut off microwave and found cap saturated in grease and started to melt due to heat. Needs Capacitor and diode. ; ordrng 1 W10574736 (Capacitor) and 1 W11222648 (Diode)

Removed and replaced drain pump. Ran washer in normal wash. Unit rolled and agitated. Drain washer and it drained fine. No leaks.

"Arrived on site. Found mullion not entering catch,lowered refrigerator onto its wheels found unit not level,added shim to back right corner reinstalled unit adjusted front legs,tested door operation unit working as designed. ; used 1 4387828a (Shim) from stock"

"Arrived on site for ice build up. Found cover incased in ice,removed cover found dye on evaporator, and unit not running through a self defrost,ordering the evaporator and evaporator thermistor. ; ordrng 1 WPW10383615 (Thermistor) and 1 W11507067 (Evaporator) and 1 W11501934 (Harness)"

Arrived on site for no cool. Cut into sraled.system found no refrigerant in system ordering an evaporator ; ordrng 1 WPW10608485 (Evaporator)

Arrived on site for customer complaint of unit running drain pump constantly. I replaced control under S153EB part used w11608056

"Arrived on-site to inspect customers concern regarding oven temperature performance. The customer reported that cooking times are longer than expected and that the oven takes extended time to recover when the door is opened. To verify operation, I installed a thermostat inside the oven and set the unit to preheat at 400?F. The oven reached 425?F before cycling down and stabilized within the designed tolerance, fluctuating at 400?F ?25?. When the door was briefly opened for a split second, the temperature dropped by approximately 25?F and recovered normally, which is expected behavior for this model. Findings confirm that the oven is operating as designed. I explained to the customer that these temperature swings and recovery times are part of modern thermostat cycling, which differs from her older 20-year-old oven, and that there are no parts available or adjustments that would change or improve the performance of the current unit. Job complete"

"Arrivwd onsite for a refridgerator that is making a tapping noise during operation. The customer advised that the noise is slowly getting worse and that the previous technicians haven't been able to resolve the issue. I did confirm the customer's complaint and found the noise get softer when going into the refrigerator or freezer sections. I found the noise get louder toward the left rear of the machine. I found when I pulled out the machine that there was a bow in the rear panel. See photos. I checked the compressor compartment and found no issues with the condenser fan or refrigerant lines touching anything to cause the sound. The noise appeared to be coming from within the cabinet. I called Whirlpool Techline and spoke to Jake SR# 7742297153. He had me send him several photos of the rear panel and advised that the rear panel should be flush against the backside of the refrigerator when I was able to pop the back panel around when trying to push it in. I found the entire right side of the panel was affected. Jake advised that at this point, he believed the issue to be with the cabinet separating from the liner and advised the unit would be sent to review. He advised to make no further repair at this time and that Whirlpool would be in contact with myself or the customer depending on the next steps. Call complete. No parts were installed."

"Arrived on site for RC overcooling. Upon arrival,ran diagnostics found FC thermistor shows 48 and Fc evaporator thermistor shows 51. Proceeded to replace W11664342 control, W11610999 evap cover, W11394920 cover evap and W11574766 panel UI. Tested unit and now unit is functioning as designed. Also advised customer to set correct temp for the crisper section for the appropriate types of food. Customer agreed. No water leaks detected at this time"

"Arrived on site for customer complaint of ice build up in freezer compartment. Found door not closing properly, I adjusted the freezer tracks, door is now sealing properly, customer will still have to defrost unit entirely."

Arrived onsite for unit with no power. I found the neutral wire a bit loose. I found the breaker to also be tripped. I flipped the breaker and found correct voltage supplied. I secured the neutral wire and tested unit. Unit ran with no issue and only thing to be tripping the breaker was the neutral wire not secured all the way. I found the airflow to check good aswell. I advised the customer on use and care and advised him to get a new vent hose as when he had someone come out the tore the end of the hose. Customer will reach out to them and get a new hose. Unit operates as designed. Call complete. No parts installed.

"Arrived on site to test unit for not working properly, tested unit found wash motor ceased shorting out the control, replaced control and sump and tested unit is now running as designed no leaks detected job complete installed W11416362, W11629911"

"Arrived on site to test unit for tripping breaker, tested unit found breaker tripping during preheat, inspected wiring harness and found no issues, it is receiving proper voltage, followed service pointer and replaced both elements and control and preheated unit to 500, advised customer to monitor if breaker continues to trip after the burn off, then the breaker needs to be replaced and documentation needs to be provided to safety SR#7742238734, at this time job complete, installed W10756603, W11182107, W11707168"

"Arrived on site for customer complaint of frost build up in freezer section. Found shelf in freezer was not inserted properly and preventing door from closing. Customer also stated the same thing happened in the refrigerator section. I adjusted shelf, unit tested good."

Arrived onsite for clumping ice bin seized. Steamed and refreshed ice bin. Refreshed icemaker for good production. Advised that the ice should replenish within 2 days. Temp is good at 8f and dropping after open and good airflow. Ice dropped this morning and production is set up to properly. Advised customer on findings. No charge.

Arrived on site to install previously diagnosed and ordered part per previous technician. I installed control and calibrated the machine. I ran a test cycle and found the machine to be operating as designed. No water leaks observed during service. W11603810

Arrived onsite for unit making noise. When onsite unit is not making the noise. I found the refrigerator off leveled which can cause this noise. I inspected the condenser fan and it checked good. I leveled the feet and noticed the bottom of the freezer was forming ice due to product falling below the drawer causing a bad seal. I cleared the product out and made customer aware to watch out for it. Customer understands. Unit doesn't make unusual noise. Call complete. No leaks.

"Arrived on-site for unit making thin ice. Found condenser was very clean. Wasn't filling to the correct level so I replaced the Inlet valve and recirc pump. No leaks detected while on-site. Used 10897719, w11542867."

Arrived onsite for unit making noise. Unit is not making noise during time of service. I inspected the rear and condenser fan motor is running quietly. I pushed the cardboard undercarriage down as it sounds like vibration is occurring. I also leveled the unit as doors were sitting off kilter. Unit is much quieter and sounds as designed. Call complete. No parts installed.

Arrived on-site for unit stuck draining. I verified the issue and replaced the control (w11608056) I calibrated it and ran in factory diagnostics. No error codes and everything is working as designed.

"Arrived on site for customer complaint of drain pump running constantly. I replaced control under S153EB, unit tested good. Part used w11607637"

"Arrived on site to inspect dishwasher not cleaning properly and leaking. Upon further inspection, I placed the unit into diagnostics and observed error code F6E4. I checked the float switch and found that door gasket was too long and part of it was under the float switch (photo). I trimmed the gasket slightly so that it couldnt get caught under the switch again. I ran a test and found the dishwasher to be operating as designed. I monitored operation and did not observe any water leaks. The dishwasher is now operating as designed."